Body Works Collision Center

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Name: A****
Date: 2023-03-16 19:48:14
Rating: 5
Comment: I had Bodyworks repair the bumper on my Toyota Corolla....They communicated well and helped me deal with my insurance company....

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Name: C******** M**
Date: 2023-03-02 22:54:39
Rating: 5
Comment: Amazing Team of People! So awesome! Thank you for all the help through the insurance process and for helping me get back to work! You guys ROCK! ❤️🤟❤️

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Name: D***** H*****
Date: 2023-02-17 04:50:01
Rating: 1
Comment: I was not diligent at first. After 2 weeks with no update I ended up speaking to multiple different representatives regarding status updates, only to be met with inconsistent anecdotes. I personally guaranteed payment for all repairs, and again more lies and misdirection. They originally quoted $13k, ended up being $8k. They took 99 days to complete DO NOT USE THIS SHOP!

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Name: A**** B*******
Date: 2022-12-30 00:49:56
Rating: 1
Comment: Worst experience ever if you can don’t go to this place took over 4 months to get my car back. They are full of excuses worst experience ever . Over 4 months took payment n still forget to put a piece on the vehicle I have to go back!

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Name: o****** s*****
Date: 2022-12-20 17:32:04
Rating: 1
Comment: DONT USE THIS SHOP!! I brought my vehicle in to get fixed and it sat on their lot for 30days with nothing done except the disassembly. Which I believe they do immediately to make it tougher for you to just leave. Needless to say after 30 days of BSing I had requested to get my vehicle out of there. Nick was the guy I was speaking to the whole time and he was completely full of it! Never calling me back when promising me too and constantly blaming Geico for the vehicle being in the state that it’s in. Worse part about it, is that I was on hold for almost an hour because they were “busy” and couldn’t take my call so I decided to drive to the shop while still being on hold and to my surprise the shop was COMPLETELY EMPTY and two of the receptionist were speaking to each other and Monica the “Manager” was at her desk eating a sandwich. Everyone is entitled to a lunch break don’t get me wrong but the message I was given was that they were “Busy”. After speaking to Monica she wanted to “Help” me by saying that instead of charging me 30 days of storage the shop would charge me 10 days! As if I took my vehicle there to get stored. The funny thing is that they were charging Geico 10 hours of labor. I still haven’t been able to figure out how 10 hours of labor translated to 10 days of storage. But anyways with the help of my personal injury lawyer and Geico I was able to get my vehicle transferred to another shop. DONT COME TO THIS SHOP, THEY WILL JUST FIND A WAY TO MAKE MONEY OUT OF YOU. BAD BUSINESS FOR SURE!

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Name: J***** O****
Date: 2022-09-16 19:36:32
Rating: 1
Comment: Worst Body Shop ever do not take your car here

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Name: H P
Date: 2022-07-12 04:45:31
Rating: 1
Comment: CONSUMER BEWARE!!!!SHYSTERS!!!****They are currently being INVESTIGATED by Honda AND State Farm Insurance****Don’t be fooled when the Dealerships refer you to this place…citing they are “certified.”While Body Works is certified by Honda, etc…the ONLY thing they should be certified in is FRAUD.They give you a quote and they give you this con artist “Oscar winning” performance that they are family owned; they stand by their work; and customer satisfaction is all they care about. All they care about is milking you for money in hidden and fraudulent fees.If you don’t know the term “Bait and Switch” make sure you familiarize yourself with it. This place is a master at it.They took our car in.It was an insurance claim.They performed services “outside” what the insurance company (or we) authorized.Every time we called to check on the status of the car…Nick said he’d call back. He never called back. This went on for months.I tried to stay involved.They did everything to keep me out of the loop. This is where they get you.When the car was finally done and the insurance had paid all the claims…they told us we had to pay approximately $2000.00 for the “additional services” not covered by the insurance carrier. Needless, to say it came as a complete shock…as my calls were never returned AND I had not authorized any additional repairs.They then told me that on top of the nearly $2000.00 (which they make commission on) they were scamming me for…they said for every day the car remained there… they would now be charging $150.00 (per day).The insurance adjuster even went back out to Body Works to see if they could authorize any additional payments. The agreement between the insurance company, Body Works (Monica, the office mgr) and us was that Body Works would contact me when the adjuster arrived so that we could all be there at one time. Guess What? Body Works never called when the adjuster arrived. They blatantly lied to the adjuster and on the adjuster, as well as, on us.They NEVER called us.We asked to speak to Andy, the body shop mgr. He wouldn’t come out to talk to us. He wouldn’t return any phone calls. We merely wanted to find out why these unauthorized repairs were done. We then asked to speak to with the owner, Doug. Monica said no. She said she was the officer manager and it was her decision to charge the fee. She said everything goes thru her.Needless, to say further attempts to contact Doug resulted in him not returning any calls.To make a long story short…we had to pay the additional fees to get the car back. When picking up the car Monica was sarcastic, rude and slightly hostile which was a far cry from the “welcoming” environment when the car was initially dropped off.TO FURTHER ADD TO THEIR FRAUD…when we were leaving, another one of their con artist employees named Alexa, blatantly (and boastfully) stated “Just so you know, we’ve been reported many times to agencies like the BAR, etc. and nothing is ever done to us. They won’t do anything to us. So if you report us nothing will happen.”There you have it!When we got the car home…we realized the back lights don’t work which could endanger our lives. With all the other lies they’ve told…it makes one wonder if the lights not working is due to retaliation.If you use this place…make sure you google all their reviews first. The people who work at this place are masters at deception and fraud. They will lie to you. They will con you. They will hold your vehicle hostage until you pay their hidden (commission based fees). They have their fraudulent routine down.***CONSUMER BEWARE***

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Name: S***** D*****
Date: 2022-07-10 17:24:29
Rating: 1
Comment: This place tried to rip my daughter off! She was in an accident, the tow truck driver took her here. First they gave a 6K estimate, they wanted full payment before starting work, then they wanted to charge another 9K. They told her they’d charge $300 to fully assess -they charged $850. They pressured her to pay holding fees (they never gave notice of these possible fees) after she realized (based on their assessment) the repairs were more than the vehicle was worth.She was able to get a second opinion - it will only cost $4K to repair her car.They weren’t informing her, they were pressuring her, total scam. They are not accredited by the BBB, still I’ll be filing a complaint there too. Run for this place, especially if the tow trucker who probably gets a kick back brings you here- they are scammers!

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Name: H**** V*******
Date: 2022-01-09 01:30:58
Rating: 5
Comment: Courteous, efficent and a professional environment.

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Name: m*** m***
Date: 2021-09-26 18:26:29
Rating: 1
Comment: Never go to this place to fix any works for your vehicle. Delay, irresponsible and sloppy work are the best performance they can offer you. Nothing more or less. From my own experience. Oh by the way, they will never admit their mistakes or unprofessional jobs.

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Name: R** G*******
Date: 2021-08-24 21:23:37
Rating: 5
Comment: Used this place several times for body work and have been pleasantly satisfied with their work and quality.

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Name: G******* F*******
Date: 2021-08-04 01:07:57
Rating: 5
Comment: Fantastic! My caar looks better than new.

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Name: f**** M*******
Date: 2020-08-09 18:00:22
Rating: 5
Comment: The best place in the wineries

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Name: s**** g*******
Date: 2020-06-26 20:59:44
Rating: 5
Comment: Excellent customer service and work! We were rear ended and needed our bumper repaired. The insurance company was a pain to deal with but Monica did a great job of getting all repairs approved and covered. When the insurance company refused to pay for a rental, Body works collision staff made sure to get the parts in and do the repairs quickly so we weren’t without our van for long. They were so helpful and accommodating and our bumper looks great. I highly recommend them! Thanks again guys.

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Name: c****** l**
Date: 2020-02-08 22:15:09
Rating: 5
Comment: Im happy with the repair on my Santa Fe. Hood and fenders aligned perfectly. Paint job matches perfectly. Highly recommend Body Works Collision.

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Name: G****** C****
Date: 2019-09-10 23:50:37
Rating: 1
Comment: Took 40 days to fix front end- bumper, quarter panel, splash guard. After 30 days, I had to pay for my own rental as insurance only covered 30 days. They had a few excuses namely they received the wrong parts. Is that my fault... Caveat Emptor. I accepted them by mistake as they were out of network from my insurance company. I told my insurance company I wanted to stay in network. What a nightmare!

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Name: T**** F*****
Date: 2019-09-08 21:34:23
Rating: 5
Comment: They were great! They fixed my 05 Nissan centra

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Name: R**** M****
Date: 2019-05-07 14:36:23
Rating: 5
Comment: Best body shop I know. They do an amazing,job. And treat their,customers great! Theyre really there for you to help the customer first instead of,the insurance company. Also recommended by Honda and Toyota.

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Name: r** c*****
Date: 2019-03-15 13:46:26
Rating: 1
Comment: This place is TERRIBLE! Had to bring in my brand new BMW in 3 different times and its still Not Right!!! I would NEVER bring any if my vehicles to this place!!!!

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Name: O**** H*******
Date: 2018-11-22 01:34:49
Rating: 2
Comment: We had damage to our 2014 Honda CRV repaired here. My chief complaint, and the reason for a low rating is that they gave me a low estimate and then called to add additional charges after the work was well under way. This raised the estimate significantly higher than the other estimates that Id recieved. On the positive side . . . the repairs were completed on time and aparently well. I doubt that I would go back.

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Name: A***** V******
Date: 2017-10-04 22:45:16
Rating: 5
Comment: I scraped the side of my van into the garage door. Took it to Bodyworks for an estimate and they buffed and polished the side of the van FREE OF CHARGE!! After the buff and polish it was determined that no other work needed to be done. Any other body shop would charge upwards of $1,000 or more to buff out and repaint the door and back panel of my van. Bodyworks are honest hard working people that not only care about their business but most importantly care about their customers. I will only use them for any body work I ever need!!!

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Name: C* R******
Date: 2017-02-24 16:43:52
Rating: 5
Comment: Great work my car looks like new. Thanks Justin.

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Name: E******** B*******
Date: 2017-02-17 21:18:57
Rating: 1
Comment: Worse body shop ever would not recommend anybody to take their business here. My relative took his vehicle here and it has been 2 months and the vehicle is not ready yet. They always tell you it will be ready a certain day and is not but they dont have the decency to give you a curtsy call letting you know it will take longer than expected. The person I spoke to was not professional at all. When running a business you need to reasonable and ambit when your wrong and apologize.

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Name: M**** W****
Date: 2016-12-14 17:39:12
Rating: 5
Comment: Amazing!! Absolutely recommend, you will not be disappointed! Love the Carwise App. My main concern was that my Cadilac ATS look and drive like it did before the accident. The team took care of me and fought for my rights!

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Name: R***** C********
Date: 2016-10-26 12:24:20
Rating: 5
Comment: Very pleased with my car, it looks great just like the first day I brought it. Justin and the staff at bodyworks were very helpful with answering all my questions and concerns about my car and took care of all insurance paper work. I highly recommend this place if you want your car looking like new again.I dont plan on having any more accidents but if I did I am definitely using there services again.

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Name: g******* b****
Date: 2016-09-06 20:59:11
Rating: 5
Comment: I had not previously heard about this Body Shop and found them doing a random search. I took my Mercedes in to get an estimate just to get the repair process moving and though the insurance company did drag their feet for weeks. I must admit this was one of the most professional experiences Ive had. Everyone in the shop was personable and highly customer focused. Justin was an absolute gem throughout the entire process and my car looks simply amazing. I recommend this body shop to anyone who wants a true customer experience.

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Name: e*** k****
Date: 2013-02-11 03:05:32
Rating: 2
Comment: I dont know about the other reviews, but this is the second dealing with them and had to write a review. The dealer recommends them but i dont know why. When my vehicle was assessed at the dealer they looked at the car and under the car. they recommended this shop. When I went in they looked at the car very quick and gave an estimate. I got other estimates that were more and less. went with them because i wanted it to look like new. They wee friendly but screwed up the estimate and had to raise it. I normally would understand but every other shop looked at the car and caught the parts that needed to be replaced. Then they put off the finish date twice. My friend dealt with them and had the same nightmare. I would only go here if you dont need your car on time and dont care about them adding another half a grand to fix a bumper. Not only will I not deal with them im not going back to the toyota dealer in temecula again.