Bright Home Pros in Detroit
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Detroit, Wayne County, Michigan, US
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:Closed
- Sunday:Closed
Tech spilled a gallon of milk while fixing refrigerator. Traced milk till entrance. Refused to clean up. Left all the boxes, his used glove and old parts on the floor and in sink. Did not wear shoe cover while entering the house ( shoe print in milk).Did not even apologize. When asked he said I am the boss you can complain to anyone you want.I am removing the pics and updating to 3 stars based on owners response. Everyone deserves a second chance
Needed a appliance repair company to come out and repair my washer it was leaking water. Orlando came out the next day and found the problem in 5 minutes and replaced the part same day. Thanks Bright Home pros!!!!
Bright Home Pros did a great job. They were fast, professional and an overall pleasure to do business with. From the first phone call to the last technician out of the door, they went above and beyond.
Loved my experience with dealing with Bright Home Pros. The most impressive thing I like about this company they do appliances and heating and cooling all in one company also has a great HVAC cleaning maintenance program. 👌👌👌👌👌
The part that was ordered was put in backwards and they broke the spring that locks the lid they never came to correct the matter after I was told someone will I feel I should get a refund I know I was overcharged for the part and labor, I end up calling another repair company
Appointment set up.... no show... not even a text saying they werent coming.... made arrangements for someone to be at house for appointment.... made them waste their time.... not professional at all
Great customer service from the time I booked my appointment to the day Orlando and Rick came to my home to install my Air Conditioning. Also sold me a cool thermostat. We recommend them to friends and family.
They were very responsive and the young man that came to my house was very professional and friendly. A part needed to be ordered and it arrived super quick. They came back and installed it within minutes of arriving and our dryer is back to functioning.
We inquired about a furnace install after Orlando fixed our washer he gave us a quote on the spot and got our furnace installed the new week. Great Company
I made a appointment. Before he came he called to make I was home. Less than 10-15 minutes he knew the problem in 10 more minutes he was done. My dryer blowing hot. And i was going to buy another one. Very AFFORDABLE SERVICE‼️
Orlando was great we needed a new furnace installed and to remove our old one these guys got it done next day also we got our air vent cleaning…..
4 weeks now and they keep saying it needs a new part, one after the other. Wont be getting warranty from home depot anymore.
They came out to repair my washer top load and needed a lid switch the guy had on his truck vary fast repair
We highly recommend this appliance repair company.
Orlando did a wonderful job fast and efficient even on thanksgiving. Thanks Bright Home Pros
The guy Orlando did a very good job I will recommend to anyone that needs there service
Very Professional Service! I will be using their services . again! Thank You!
Very nice, neat, and quick!
Total reviews rating 3.5
28 Reviews for Bright Home Pros 2023:
Review №1
2022-07-22When I first scheduled the appointment, I was told on the phone that the non-refundable $95 service call fee would count towards the cost of the repair. This is not, however, how it was understood by the technician that came to my home. At his first visit to diagnose the problem with my dryer, he asked me to pay $245, which he said was for the $95 service call plus $150 deposit to order the small part (which I later found out costs only about $35). I then received an invoice from him for $245 which stated that I had only paid $150 when in fact I had paid him $245. He explained that the $95 service call fee was separate. It didnt make sense and I didnt agree with it but I let it go, which was a mistake.I expected to receive a call back from them the next day to schedule the repair, but I did not. Having paid $245 with nothing yet to show for it, I started feeling nervous. I sent a message asking for an update and said I felt like I was being scammed. The manager then responded the second day after the initial visit with messages in all caps and multiple phone calls, seeming a bit paranoid. He did reassure me that the part was ordered but not in yet. He also asked me why I felt I was being scammed. After hearing me out and reassuring me, he then asked do you still feel like youre being scammed? That is not the kind of question you expect to hear from a customer service oriented company. Not feeling like Im being scammed is a low bar for customer satisfaction!The second service visit to complete the repair occurred one week after the first visit. This is 9 days after my initial call in to them, which is a long time to go without a dryer and too slow for an appliance repair service company, if you ask me. After working for about 45 minutes to install the new part, the technician came to me and said the dryer still doesnt work. He also quoted me $50 to clean the inside of the dryer and another $250 or so to replace the electrical board. I decided to cut my losses as these additional costs would have put me over $500 total and at this point my confidence level was low that the dryer would even be repaired. The technician then asked for the $95 remaining balance from the initial invoice, which I declined to pay because I had already paid $245 as previously stated and still had a broken dryer. To this, he replied that he would have to remove the part he had installed. I then asked for a refund of the $245 and was emphatically turned down. So, Bright Home Pros took $245 of my money and I have absolutely nothing to show for it except the knowledge that they are a company to stay far away from.The only thing about this company that is professional is their nice looking website. At the end when I expressed my frustration with them and told them I would give a negative review, they simply said thats ok, well just delete it. WOW! This outfit does NOT put customers first. Stay away!As it turns out, the next day I found a used (like new) dryer for $400 on facebook marketplace and it works great!
Review №2
2021-11-16Contacted this company for a oven repair last min. My bake on my oven was not working and Orlando came out and installed a igniter just in time for me to make dinner very professional.Also I asked him about upgrading my thermostat. The one they have was very nice and had their branding on it I love it this bright !!!!!!!!!
Review №3
2022-07-14SCAMMERS!!!Choice Home warranty sent Bright Home Pros out to diagnose our air conditioner. The tech said our unit was old and needed to be replaced. He then proceeded to tell me that the warranty company was bad about replacing and that they take forever to authorize/decline claims. Well I guess they would take forever if they never recieve the diagnosis! Its been 16 days now a day still no diagnosis reported. The warranty company hasnt been able to reach them after several attempts.I sure wish I had read their reviews before giving them a dime!BEWARE OF THIS SHADY COMPANY!
Review №4
2022-07-06Scam Alert! I am really sorry guys if this looks bad on you but a technician from Bright Home Pros was send to my house to fix my broken dishwasher through Priority Home Warranty (Which is another bigger scam). The technician ran the diagnostics and told the Home warranty that the Dishwasher had a pre-existing condition. Which it did not. I explained the whole thing to the Technician and Priority Home Warranty that every thing was working fine until that week. Nothing was wrong with the Dishwasher and Im very upset that a false report was sent to the Priority company, who ended up declining my claim. After almost a month of going back and forth, more than 30 calls to Priority Home Warranty and a few to Bright Home Pros. Ive decided to cancel my home warranty but would like to leave my experience here for the other people to stay away from Home warranty companies, who are running scams with the Repair services.Bright Home Pros, Id request you guys to please help the people whom you are offering your services and please dont be a part of the scam run by the Home Warranty Services. I will be reporting Priority Home Warranty to the Michigan Attorney Generals consumer Protection division to take a deeper look into the complaint.
Review №5
2022-06-29Bright Home Pros responded to my home warranty company to diagnose the problem with my AC. The technician said there was a leak in the cooling system, collected my money but never sent the diagnosis to my home warranty company in order to get the authorization for repair even after 5 days. I tried calling the company and only get the answering machine. Highly irresponsible management and repair service.
Review №6
2022-04-15I had an appointment with them the first time and they called me hours after to tell me they were running behind which I get happens but you dont call someone hours after. Then asked if they could reschedule which I was on the fence about and shouldve just skipped. The guy comes in and right away says oh we cant repair those (portable acs) they arent made to be repaired. I made it very clear when inquiring about service thats what I needed a repair on. So he proceeds to look on his phone and say yeah we cant order parts. But Ill discount the service call to $25 its normally $95 like he was doing me a favor. I shouldve checked the yelp reviews, dont trust the reviews on here. That part is my fault. But avoid this company like the plague. Theyll get every bit of whats coming to them.
Review №7
2022-06-19Came out to fix my fridge.They had to order a mother board.Took over a week to come back even though they said the part will come in 2 days.They came to install the part and said the part was defective and that they would have to order another. I havent heard from them in almost 2 weeks after that and I had already paid $465. I had to dispute my refund via PayPal. Once I started the dispute they called me (after I kept trying to resolve it with them but couldnt get a hold of the manager)and said they were gonna come out that day....it was already past their business hours. Im just glad I paid via PayPal or they would have kept stringing me along.
Review №8
2022-07-08I scheduled an appointment and one of their techs came out and looked and my stove and diagnosed the issue, but their payment system didnt work so I had to pay over the phone. They also somehow couldnt find a way to purchase the needed part despite it taking me literally two minutes to find online, so I ordered it myself and they told me to schedule another appointment once it arrived.Now that the part is here their website has disappeared and they are no longer answering their phone despite them promising the the previously paid fee would be applied to future work. This place is a scam and waste of money that has gone dark. Avoid it.
Review №9
2022-07-08Bunch of scammers. Stay away. We had dish washer repaired in January. He cashed the check we gave back in January and I came to find out he cashed it AGAIN yesterday. Wow. I had to call my bank and reverse the transaction. Stay away. SCAM ALERT EVERYONE
Review №10
2022-02-20I I have been waiting a almost a month for an appointment. They didnt come out because it snowed then they called me to move my next appointment sooner. On the day of my appointment stated they were unable to reach me. They called the wrong number and have to reschedule again. Obviously they had the right number because called me days prior. Such an unprofessional company.