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Phone: +1 616-836-1148
Site: http://www.brixstonemasonry.com/
Opening hours
  • Monday:7AM–5PM
  • Tuesday:7AM–5PM
  • Wednesday:7AM–5PM
  • Thursday:7AM–5PM
  • Friday:7AM–5PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 5

83 Reviews for Brixstone Masonry 2023:

Review №1

2022-06-14

One might question all the glowing reviews of Brixstone Masonry as too good to be true, but after seeing the result of Craigs work on my chimney, I can fully endorse the many positive comments from other Brixstone customers. Craigs work is flawless, and reflects his extensive knowledge of all aspects of chimney construction, mortar and brickwork. In addition, Craig is the ultimate professional when it comes to communicating and working with his customers. If youre looking for top-quality workmanship, excellent customer service, and a contractor who will explain his work well with his customer, Brixstone is who you need. For this very reason Craigs schedule fills up quickly, but I can attest to the fact that it is well worth the wait. You wont be disappointed.

Review №2

2022-04-27

Craig took exceptional care to renovate our fireplace, replacing all of the stone, a new hearth and hanging our mantle. He did this with precision and excellence leaving a finished product that was beautiful, functional and built to last. Even met with surprises that came up during the project from the previous construction-he was able to innovate and problem solve to still make progress to finish the project a day early and under his original estimate which is always great. He was kind, clean and professional and great to work with. Would definitely work with him again!

Review №3

2022-06-08

Craig and CJ did an outstanding job rebuilding our chimney and repairing some crumbling bricks around our home. Our house is a Chicago brick that is very difficult to match, but Craig managed to match the chimney perfectly.Professional, pleasant, on schedule, and outstanding work. I highly recommend Craig and Brixstone to anyone needing masonry work done.

Review №4

2022-07-26

Craig took at look at our aging chimney and was able to give us multiple repair/replace/remove options. He kept us informed along the way while being friendly and professional - and I am confident in his work! Would highly recommend.

Review №5

2022-03-20

If you have a masonry project you want done right the first time, this is the place to go. Dont even bother looking elsewhere.Our fireplace had fake fieldstone installed over its original brick by the previous homeowner. Unfortunately the mortar from the fieldstone caused damage when it was removed and we decided to have the fireplace refaced with thin brick.Craig was the second mason to work on our fireplace. We originally went with another mason in Grand Rapids and were dismayed by the results. We were embarrassed to have guests over to our home or even share pictures that had the fireplace in the background because of how bad it looked! There were numerous legitimate issues with the work that was done. When we raised our concerns with the first mason, we got the runaround and everything was explained away like there was nothing that could have been done differently to achieve different results. It was clear that our satisfaction was not important to them. The real kicker is that this was a reputable mason and was not at all cheap.After some time of being disappointed whenever we looked at our fireplace, we finally decided to have all the thin brick tore off and find someone else to redo it and get it done right. We were very apprehensive after our first experience and did not want to repeat it. We found Craig through a Google search, and are so glad we did. I hope my review will help others find him as well.We were very clear about our expectations and Craig never shied away from committing to achieve those results. He was able to show us photos of his work from projects he had previously completed using a similar product to what we wanted. He took the time to explain to us the steps he would take to ensure the job was done correctly, and he even visited our home on two occasions after finishing up long days at another job site to talk the project over with us because we were so nervous to risk spending money on our fireplace again. We decided to move forward with him and were confident he would do a good job, yet truthfully still unsure we were making the right decision after our first experience.We were impressed right from the beginning. Craig built a tent around the work area and there was zero dust in our home while he worked. We really appreciated the photo updates of his daily progress documenting each step he took, showing us he was doing the job exactly as he said he would with no shortcuts taken whatsoever. The prep work he did before laying a single brick was extensive. He was meticulous laying the brick and used lasers to ensure each course was perfectly level and the mortar joints perfectly straight (we went with a stack bond to match the original brickwork, a style that is unforgiving to imprecise work).The finished product far exceeded our expectations, and photos dont do it justice. Our fireplace is now a work of art and the centerpiece of our home. We sat on our couch this morning drinking coffee and admiring the work Craig had done. Hes a master craftsman, and we recommend him without hesitation!

Review №6

2021-11-12

Craig was a pleasure to work with. He kept me well informed on the project. Being a chimney cap repair, I couldn’t see the damage and need for repair but he sent me his drone pictures of the damaged cap and then proceeded to send me 50+ pictures of the project at every step of the way including the final product. That made for a very trustworthy contractor. I highly recommend Brixstone.

Review №7

2022-01-18

What impressed me the most about Craig is that he researched anything new to make sure he used the best materials to do the best job possible. He never settled for good enough but always strived for perfection. He took what ever time was needed and materials needed for the best outcome for the project. He never cut corners.

Review №8

2022-08-13

Craig is a master at his craft and passionate about his work. All my expectations were exceeded. Craig was very professional, working with care and detail, and communicating details clearly throughout the job. We were blessed to have hired Craig for this project.

Review №9

2018-11-11

Craig planned to help us with some routine fireplace and chimney maintenance. We got more than either of us bargained for when he got to work on the chimney and discovered it would need to be completely rebuilt. He was nothing short of incredible. Despite the surprise coming up during a very busy time of year, Craig spent days (and nights) at our house expertly rebuilding the chimney. His attention to detail and craftsmanship are superb. He carefully sourced bricks and mixed mortar to match the original and the rest of the house. We were out of town while Craig was working and he continuously sent us updates of his progress, including pictures. Craig was also communicative regarding price at each stage of the project, and his prices were very fair. We are so thankful we had Craig and Brixstone working on our project--a consummate professional who we can not recommend highly enough!

Review №10

2022-03-19

Craig did a fantastic job for us. Second time we have hired him. Beautiful work and completely satisfied. He is a true professional.