Budget Car Rental

---

Name: J**** S****
Date: 2023-05-16 23:54:56
Rating: 5
Comment: Okay... Im usually pretty strict with that 5th star, but it is earned not by their efficiency (sorry, their systems are antiquated and have outdated policies attached, occasionally - 3 1/2 stars-ish), but by a consistent adaptation to these problems by diligent and surprisingly caring people - all the way through their support tiers, as well! So, if youre looking for efficiency, perfectly shiny lots and representatives, wrong place. BUT, if youre a real person and act like such, this whole company will damned near bend over backwards for you (personal experiences over 4 years running).

---

Name: H***** M*******
Date: 2023-05-05 20:47:43
Rating: 1
Comment: We had a reservation to pick up the car at a certain time and they were close.We had to wait 2 hours for them to open again. Do not come to this location

---

Name: S***** H******
Date: 2023-03-06 19:23:54
Rating: 5
Comment: Great experience with both drop off and pickup. Victor was polite and respectful.

---

Name: B*** D*****
Date: 2023-01-11 19:00:57
Rating: 1
Comment: Rented a car with expired insurance and plates delaying our trip for 3 days before being able to get another car...... and was told I should have just driven it so no kind of refund or discount. It is ILLEGAL TO DRIVE WITHOUT PROOF OF INSURANCE AND/OR EXPIRED TAGS!! As a professional driver I cannot afford a ticket on my license. WOULD NOT RECOMMEND RENTING FROM BUDGET AS THEIR PROBLEMS SOON BECOME THE CUSTOMERS!

---

Name: L******* D*****
Date: 2022-12-01 18:12:26
Rating: 5
Comment: Good service friendly customer serviceRepresentative

---

Name: A****** V***
Date: 2022-09-03 18:39:26
Rating: 5
Comment: Excellent service.

---

Name: B***** C*****
Date: 2022-06-15 19:53:50
Rating: 1
Comment: Absolute worst car rental experience ever. Pickup was a nightmare, had to wait two hours to get my rental. Only two employees on-site to handle 15 plus customers. The owner Sean is just a sad excuse for a human. After speaking with employees at both his Palmdale and Lancaster locations it was apparent that the dysfunctional substandard service provided is solely on the shoulders of the owner whom has no regards for customer service or convenience, after arriving to drop of my rental I found a sign taped to the entrance stating that all employees were on lunch. After contacting corporate and waiting over two hours and employee showed up and informed me that he was having to drive back-and-forth between the Lancaster and Palmdale locations in order to assist customers because the owner is too cheap and inconsiderate to hire more employees.‘s . What a scumbag.

---

Name: A********** A*******
Date: 2022-05-10 16:19:51
Rating: 5
Comment: Great car selection and even better customer service... thanks Victor and boss! You guys saved the day and were too kind!

---

Name: j**** n****
Date: 2022-02-19 20:00:59
Rating: 1
Comment: The people that work for this company are crooks . I call them & speak to two different people because i was shopping around and at first they had the best deal. When you go in, make sure you read your paperwork. They charged me 5 times what they quoted me on the phone. Not double, not triple, 5 times. Went from $35 to $160. This happened because of a couple things. One, i didnt grab the car. It was for someone else & two, just simple, CROOKS !!!

---

Name: L*** S*****
Date: 2022-02-16 00:32:09
Rating: 1
Comment: THIS ADDRESS IS NOT CURRENT! They moved

---

Name: I***** A****
Date: 2021-08-18 18:46:42
Rating: 5
Comment: First time around I was not sure what i was getting myself into but its my 3rd time renting with them. Its super convenient & clean cars 🚗 👌 always their to answer any concern or questions. Definitely going back .

---

Name: T T*****
Date: 2021-07-25 22:31:13
Rating: 3
Comment: Mediocre car rental … not exactly “budget.”

---

Name: K***** N*****
Date: 2021-07-03 21:06:13
Rating: 4
Comment: Good customer svc

---

Name: J***** A****
Date: 2021-05-04 23:55:34
Rating: 5
Comment: I had a great experience. I had trouble with my debit card and Victor helped me to another location. I was given a ride and taken to the Lancaster location. My next rental was Smooth as well. I was again helped by Victor. He was very helpful and went above and beyond to help meet my needs. I truly appreciate the service here. Even though Victor was the one to help me with my rental I also want to thank the crew as well. Their attention to detail when cleaning the cars is awesome. I look forward to my next rental visit and experience at this location.

---

Name: A******* B*****
Date: 2021-03-30 23:25:48
Rating: 1
Comment: I will never rent from them again. I rented an SUV online and when I went into the office to pick it up at my scheduled time( only one person working the desk) he tells me they dont have an SUV, that they can put me in a car. I didnt like that because this isnt the first time theyve not had the cars even though the online reservation goes through. So I say fine, will you reimburse me for the difference I paid for the SUV since Ill be getting a car? He tells me NO because the car is going for more the the SUV price I paid! I was in disbelief so you tell me: you dont have any SUVs that I paid for then I wont get reimbursed for the difference. So I told him I dont want the car either and I want my money back. He tells me to call customer service. So I ask him dont put in his system like I canceled because Im going to request a FULL refund and He had the nerve to tell me when your on the phone with customer service LIE and say you didnt pass the credit check so they will give you your money back. I couldnt believe he told me to LIE about something that THEY did. I told him HELL NO Im not lying about no DAMN credit check when that wasnt even the case, You guys didnt have the SUV and was a jerk about appeasing the customer because the whole time hes handling my transaction he had HORRIBLE customer service and a very IT IS WHAT IT IS ATTITUDE. Victor is nice but those others guys in there are HORRIBLE and have NO CUSTOMER SERVICE SKILLS. I WILL NEVER EVER RENT FROM THEM AGAINI explained everything to the customer service rep. and they refunded me in FULL

---

Name: T**** L******
Date: 2020-09-04 18:06:31
Rating: 2
Comment: Not Happy with service provided

---

Name: C******** F********
Date: 2020-08-31 04:35:02
Rating: 1
Comment: The worst of all experiences I lived so far since 40 years. If there was 0 star, I think thats what they deserve. What a shame for world famous Budget...

---

Name: n****** a*****
Date: 2020-06-19 18:31:44
Rating: 5
Comment: Great customer service. Nice service. Good prices.

---

Name: M*** K*****
Date: 2020-05-29 00:21:15
Rating: 4
Comment: Friendly, a little slow, one employee not wearing face mask. otherwise ok

---

Name: G*** J
Date: 2020-01-13 18:05:23
Rating: 3
Comment: The service is okay, the cars are okay. Sometimes the cars can use a better clean. But if you need a car to just move around it works. If the car you rented isnt available they will give a decent upgrade.

---

Name: K****** Y*******
Date: 2019-03-15 16:26:05
Rating: 3
Comment: Was pretty good

---

Name: S******* �********* c*******
Date: 2019-01-29 09:39:10
Rating: 4
Comment: Very pleasant staff and cars and clean and smells very fresh

---

Name: S** M*
Date: 2018-12-21 21:15:52
Rating: 5
Comment: Fantastic

---

Name: W**** U****
Date: 2018-11-26 20:58:39
Rating: 5
Comment: These guys are honest and friendly. I wanted to extend my rental car and they gave me a best deal. I was late like 2 hours to return the car and they didn’t charge me any extra money.

---

Name: I G** B******
Date: 2018-10-10 21:08:02
Rating: 5
Comment: Best Deals in Town

---

Name: M***** P******
Date: 2018-09-06 01:36:59
Rating: 1
Comment: My husband and I have been renting cars from Budget exclusively for about 2 years now. Every time we have paid with our debit card because we do not have credit cards and each time we pay an extra deposit because its our debit cards and we are fine with that. However this time we were in a bind and had to rent last minute, I prepaid for a 2 day rental with my debit card like usual and when my husband and I went to pick up the car at 6pm when he got home from work and all the other rental agencies were closed, we were told that because we did not have any major credit cards we would have to go through a credit check! We were denied our prepaid rental because of our credit report despite our rental history with this company.Then we were told we would have to call their corporate office to get our money refunded because they would see it as a last minute cancel. Obviously at this point I was really upset and called to speak to someone who instead of being comforting and understanding was rude and cold. I realize that I was pretty upset when I called but this manager had no tact or human interaction skills. He talked to me as if I was an idiot that didnt speak his language. On top of that we got a cancellation email that states they are charging us a $150 cancellation fee! Way to add insult to injury.After two years of rental history with this company I am going to make it my personal mission to make sure no one I know or come in contact rents from them ever again. They have no customer service skills and they clearly do not care about customer relationships. Im so disgusted by this place.

---

Name: J*** S
Date: 2018-06-14 13:45:25
Rating: 1
Comment: Came in there because the car I rented was incredibly dirty and I just wanted it cleaned. Wouldnt clean it for me. I remember when there was customer service. Does anyone else remember that?

---

Name: S******* C*******
Date: 2018-06-02 19:15:40
Rating: 4
Comment: The one near carmax is awesome

---

Name: J**** K*****
Date: 2018-05-28 13:54:03
Rating: 5
Comment: Clean, reserved in advance. Very nice people! I was at Enterprise rental and they charged me $200.00 more per week for a crappier car!!! I will always use Budget Rental in the future!

---

Name: C****** U
Date: 2017-12-16 19:12:30
Rating: 5
Comment: No

---

Name: C***** R***
Date: 2017-01-27 23:18:12
Rating: 5
Comment: Have rented from this location several times and have been very satisfied. The staff is friendly and helpful!

---

Name: M****** O****
Date: 2017-01-11 16:42:02
Rating: 5
Comment: Victor the sales rep is kind and funny. They have my vechicle ready every time.