Budget Car Rental

Category: Car rental agency, Van rental agency
Address: 780 N McDonnell Rd, San Francisco, CA 94128, United States
Phone: +1 650-877-0998
Worktime:

Day	Time
Monday	Open 24 hours
Tuesday	Open 24 hours
Wednesday	Open 24 hours
Thursday	Open 24 hours
Friday	Open 24 hours
Saturday	Open 24 hours
Sunday	Open 24 hours

Site: https://budget.com/en/locations/us/ca/san-francisco/sfo
Rating: 3
Services: Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,

Photos

Name: C**** C*******
Date: 2024-07-03 20:30:41
Rating: 3
Comment: Check in is obtuse and confusing. The signage indicates the wrong floor. Once you get to the correct floor it is a slow process. Would be nice to separate people who have a reservation from those without.Car provided was excellent. Only complaint is that for a plug in hybrid, the car was not charged when we picked it up. Not a major issue but as more cars are battery powered would be good to be full of both gas and electricity

Name: N J**
Date: 2024-07-01 08:31:51
Rating: 1
Comment: Paid for a Mustang convertible when walking up to the car someone was driving off on it. When we Confronted the driver while they were trying to exit. The woman in the exit lane said its not a big deal just go get another one instead of arguing I went inside asked for another car of the same because thats what I paid for and unfortunately they didnt have one. I was on a business trip so I had to take what I could to get to my destination however I was not happy especially after paying 200 plus and not getting the car that I was supposed to. I will not be returning to this location!!!

Name: H******** L**
Date: 2024-07-01 02:41:19
Rating: 5
Comment: I recently had the pleasure of working with Nicole Nelson from Budget Car Rental, and I must say, the experience was exceptional. Nicole went above and beyond to help me get the best within my company budget. Her professionalism and dedication were evident from the moment we started working together.I encountered a few issues about insurance initially, but Nicoles problem-solving skills and customer-centric approach made all the difference. She listened attentively to my concerns, offered effective solutions, and ensured I felt valued throughout the process.Thanks to Nicole, what could have been a stressful situation turned into a seamless and pleasant experience. Her commitment to providing excellent customer service is truly commendable. I highly recommend Nicole Nelson for her outstanding assistance and look forward to working with her again in the future.For those who are still evaluating renting a car, Budget is a good choice for you, especially when they have employees like Nicole.

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Name: J**** L**
Date: 2024-06-29 20:55:48
Rating: 1
Comment: Long lines. Two agents. I prepaid, email said to go to precheck at 3rd floor, no one there, back to 4th flr, waited over 1 hr, and they didn’t have a mini van that I reserved. The issue is Enterprise owns all the car rental companies, Avis, hertz, Alamo, budget. There’s no incentive to do better. There’s a word for this; oh yeah, monopoly.

Name: S*****
Date: 2024-06-27 21:12:54
Rating: 1
Comment: RENTERS BEWARE! FRAUD AND SCAM. We rented a car 10 months ago. The attendant walked the vehicle upon return and there was no damage. Today for the first time I received a text saying there was a claim for damage in the amount of $2200. 10 MONTHS LATER?? I was shocked and when I called they sent me pictures of damage that was clearly not there when i returned the vehicle. Go somewhere else to rent a car. I have reported to the Federal Trade Commission, next stop SF Authorities and BBB. You barked up the wrong tree, Budget.

Name: C**** K*****
Date: 2024-06-21 00:15:11
Rating: 4
Comment: Worked for me. Best price I found. Pick up and drop off were really easy. I recommend

Name: S**** P****
Date: 2024-06-18 19:20:32
Rating: 1
Comment: Terrible experience. Initially received a car with all the service lights on. Was able to trade it out for a new car, but then received a bill 2 months later for a damaged mirror on the original car. I did not damage the car, but because I didn’t purchase their liability coverage, there was no getting around their accusations. Will never be renting a car here again.

Name: �***** �******
Date: 2024-06-17 06:19:54
Rating: 1
Comment: Budget charged $450 because of sand on the floorOn June 8, my card was debited for $450 after two weeks of renting the car. The Budget did not provide me with any explanations.I called several times, but after my identification, the managers just hung up. When I made an official request through an intermediary, they sent me a photo with sand in the cabin. But charging $450 just to vacuum the car is too much. Having low prices, the company thus earns on clients. For representatives of the company, the booking number is 753915978. I do not recommend the company, because in the end it will be much more expensive than the competitors.

Name: N*** T***
Date: 2024-06-13 21:39:43
Rating: 5
Comment: Just came back from our trip. We had reservation of another car rental company but it was closed to get the car because our flight was delayed. So we went to budget they are 24hr open. The agent names Allen helped us with all the paperwork and the process was really quick(like 5 min). Allen was so responsible and he helped us to choose the car type that perfectly fit our needs. Thank you a lot for saving us from staying overnight in the airport :)

Name: s***** m******
Date: 2024-06-11 20:09:27
Rating: 1
Comment: The whole flight was two hours, the wait time to get the car was one and half hours! Why is that so hard for Budget to understand more people are needed to make the wait time shorter? Why should it take 15 to 20 mins to process each customer? Are you selling the cars or just renting? It’s extremely annoying and disappointing!

Name: D***** A****
Date: 2024-06-08 18:27:28
Rating: 1
Comment: Dozens of people in line. There is ONE person working. There are 9 terminals for employees, and ONE person working. Been standing in the same spot in this line for 20+ mins. Dont book here

Name: R****** A***** L****
Date: 2024-06-08 08:53:45
Rating: 1
Comment: My friend and I needed to rent a car for 1 week, so my friend reserved a car from the Budget Car Rentals at San Francisco International Airport. Well when my friend reserved the car from them he used his debit card to pay for it and ask the representative 2hat else he would need to pick up the car. The representative said just his drivers license and the debit card he paid with. When we got there the person working wouldnt let us pick up the car because we did not have a credit card to use as the 2nd form of payment. Well long story short, we couldnt get the car and missed our trip. Wish I could give them negative 5 stars.

Name: B**** P
Date: 2024-06-04 22:41:11
Rating: 1
Comment: Absolutely abhorrent company. They gave us a known lemon car and had the audacity to charge us for assistance when it broke down. The car was an absolute beater with over 60k miles on it and a poorly erased chalk note on the window saying engine trouble. We should never have accepted it, but it was dark in the garage and we couldnt see the note. The car broke down on while my wife was alone and they came out to tow and replace the car, saying we would be compensated for the inconvenience....fine. Over a month later we have not only not received a reimbursement and but get a bill in the mail for the tow! I call and they tell us that is standard for any roadside assistance and that we must have done something to damage the car. Absolute disgrace or a company. I will never use them again.

Name: B**** S****
Date: 2024-06-03 23:44:30
Rating: 1
Comment: Terrible returned a Hyundai sonata after filling it up at the arco right outside the airport. (Next to In-N-Out) the man asked if I wanted the receipt email or printed I said email. As I’m at the airport they charged me $80 for fuel Services!!! Called customer service and they wanted a receipt from arco even though I paid cash and threw it out. Now I paid an extra $100 total for the car rental. I’m military as well and do lots of traveling. I’m telling you STAY AWAY FROM BUDGET! There are better companies out there who won’t hit you with hidden fees and make you fight to get the false charges off.Overall bad company and the sfo worker’s mistake cost me :/ double check and get that receipt printed right then and there

Name: J*** C*****
Date: 2024-06-03 23:10:28
Rating: 1
Comment: Just returned from SFO where I was very disappointed to see another junk fee added by Budget. We filled up our car 8.4 miles from the airport. Budget said the tank was 0.8 gallons less than full and charged us $8.81 ($10 per gallon plus tax). We had a Malibu, which gets 36 mpg on the highway. At 9 miles, at most we would have used .25 gallons, not 0.80 but this is just another junk fee that you cant dispute because there are no gallon indicators on the car dashboard. I thought there laws against price gouging on gas, I guess they dont apply to Budget.

Name: K**** B***
Date: 2024-05-28 06:51:18
Rating: 1
Comment: Wait lines up to 5 hours. I have never seen anything like this. This place is a joke. There were about 350 people in line and only one employee. Youd think that, based on car reservations, a rental agency should be able to properly staff for high demand times. They probably destroyed several folks vacations. Completely unprofessional. I will never rent with Budget again.Addendum: Per the below request from Budget I did send them an email with the reservation details...and never received a response. Obviously, Budgets aim is to appear responsive and to move criticism away from a public forum. As a basic courtesy, if you (Budget) request an email for further details, have the decency to actually respond to it. Otherwise its just fake.

Name: G** y** i********
Date: 2024-05-26 18:29:52
Rating: 5
Comment: Had the pleasure of meeting Robert at front desk it he was a breath of fresh air…flight was delayed items lost and whew because I was VIP took him less than 30 mins to get me riding!!! Keep him at front desk GREAT CUSTOMER SERVICE THANK YOU !!!

Name: G**** R*****
Date: 2024-05-24 08:12:56
Rating: 1
Comment: Dont know if its a common occurrence, but there was 1 person at the counter with about a hundred in line. Its 1 oclock and we are probably gonna have to wait several hours. Terrible service.

Name: M**** D***
Date: 2024-05-23 17:15:23
Rating: 1
Comment: Budget says I damaged the windshield during my time with the vehicle but I did not notice any damage when picking up and neither did the Employee who conducted the walk around on my returning of the vehicle. I did not damage the vehicle in anyway.

Name: K*** M********
Date: 2024-05-19 15:15:39
Rating: 1
Comment: Crooks! This should be a 0 star review - our advice is to avoid Budget at SFO airport. We were served by Justin and he performed his script word for word - “Here’s the thing - we have no cars - you could kick a football around down there. We can give you a mini van….”. After pointing out this was unacceptable he said he would “go and have a look to see if there were any cars down there”. Two minutes later he returned with the keys for the exact car we booked. Went through additional cover options which we declined. Then we return the car in pristine condition 44 hours later, and get a “Non Pkg” charge for $111 for fuel, the car having been fully refuelled within 9 minutes of drop off and checked in at the return airport on our receipt as a full tank. This has been billed to our card (currently being contested by the Credit Card provider) and is in full breach of consumer rights. This is nothing but a scam operation run out of SFO airport.

Name: M**** R*******
Date: 2024-05-19 04:27:29
Rating: 5
Comment: I owe a huge shout out to the team at Budget at SFO - when a delayed flight on April 30 turned in arriving in the wee hours on May 1st no one was at the Rental Car office except for the Budget team. I was tired, stressed and in need of a car since the other company I rented from wasnt around. Alan at Budget was amazing, getting me set up and on the road (even after having to go through the process 3 times after computers kept rebooting). Im extremely grateful for them being there for me (and the other passengers). Thank you Alan - you have no idea how much I appreciate it!

Name: P J
Date: 2024-05-19 00:45:11
Rating: 5
Comment: The whole process of completing our paperwork and collecting our car was made far easier with Marsha on hand to help us.Polite, friendly and warm person who helped us after a long flight. Thank you Marsha.The collection and exiting the rental centre was smooth and easy .

Name: B**** D**
Date: 2024-05-13 22:05:51
Rating: 4
Comment: Very nice car and easy pick up process. I was charged a fee for dirt after drop off which I appealed as felt it was unfair knowing the car was in good condition when dropped off, Budget reversed it for me on appeal which I appreciated. Overall good experience and value.

Name: A*** G
Date: 2024-05-08 14:05:52
Rating: 1
Comment: 30 minutes line, employee not explaining that price is ‘per day’ vs whole rental period, dented smelly car, these were all expected. What was not expected is having 2 front tires on the Chevy Malibu Budget gave without any thread left on them. So when it started pouring on May 4 the car became completely undrivable on a highway. I absolutely not recommend this company due to poor car maintenance and potential safety issues.

Name: M****** Z****
Date: 2024-05-06 21:51:42
Rating: 1
Comment: I rented a car from Budget via Billiger-mietwagen.deIt was rented in San Francisco and should be brought back 3 days later in los Angeles.Car broke down on the highway within the rental time.Now budget charged me 1500$ for about 18 days rental instead of 250$ for 3 days rental.They dont seem to understand that the car was in garage that time and has not been in my hands.Budget is a criminal car rental. Please dont get your car there.

Name: C**** S****
Date: 2024-05-06 13:09:35
Rating: 1
Comment: I rented a car from SFO yesterday. Service from Robert was pretty good however the car i got isnt the best. I got a honda crv and its really grotty. Cigerette burns on the driver seat and armrest and stinks inside. Wasnt cleaned either and has sell written on the front and back window so I guess its the cars swansong before going. After a 20 hour journey to get there i really couldnt be bothered walking back to the office to complain but now stuck with the car for 2 weeks...dont expect a brand new car when renting but check the car is respectable would be nice!

Name: S**** A*****
Date: 2024-05-01 17:20:22
Rating: 1
Comment: 05/01/2024 - UPDATE: Avis/Budget said they were going to cancel this false charge and did not. I see a charge of $450 on my credit card statement.TL;DR: Always take photos of the cars interior before returning it to Budget so you dont get hit with a $450 cleaning fee.Heres what happened:I rented a car from Budget and got hit with a surprise $450 cleaning fee for smoke smell – even though I dont smoke!I called customer service, explained the situation and requested proof. I was given photos that looked like dust, not ash. They also had incorrect mileage and the wrong drop-off date on the report with at least 90 unaccounted miles (and thats with me being generous about how much I drove).After a frustrating 38-minute call where they initially offered a 50% discount on the fee (which I declined), they finally waived the entire $450 charge due to it being a one-time incident.Budget, do better! These false claims waste your customers time and create unnecessary stress. Lets keep things honest and transparent.

Name: S****** B******
Date: 2024-05-01 00:53:59
Rating: 1
Comment: I wish I had taken the time to get the name of the agent, but she was very friendly, efficient, professional and quick to get us on our way! The car was great, pickup and drop off was great! Thank you!!Editing to change review to 1 star. More than a month later I received a letter from Budget stating that they had charged my credit card $895 to cover cost of a new windshield and calibration due to a crack. ONE MINTH LATER! My bank disputed the charges and it was reversed. Nice try Budget.👎🏼

Name: A**** r******
Date: 2024-04-30 21:34:59
Rating: 1
Comment: Was completely misinformed, customer support was no help for this location and only way to get help is by physically going. My issues wasn’t solved and the price nearly doubled once I returned the car.

Name: M*** J****
Date: 2024-04-29 12:34:09
Rating: 2
Comment: Initially the rental went well - car ready, professional counter staff. Returned the car after filling tank (it struggled to take 10 dollars - yay Corolla!). We returned the car, no inspection done by staff for us. An hour later we get a revised receipt with an extra $23 - what?A call to customer service and they eventually confessed to it being a gas charge - took a bit but was dropped - wil be examining my CC statement.Even though we get 3x miles on Alaska card will not risk Budget again - had issues prior time also and hearing more of this bogus smoking charge cements it.

Name: N*** O*******
Date: 2024-04-26 22:28:03
Rating: 1
Comment: Go somewhere with a shorter line. Not worth the cheaper rates. You will wait forever in line to get the reservation and then another eternity to actually pick the car up in the garage. It takes deceptively long to get your car because you don’t realize there is a longer line in the garage.

Name: J**** D*****
Date: 2024-04-26 02:11:01
Rating: 2
Comment: Car was fine, service was not. The vehicle we received was new enough, but incredibly basic. That said, the real issue was service. In spite of having a reservation, we waited over 90 minutes in line at the counter to get the keys. Pricing is also on constant flux; while waiting I checked online and could reserve another car (at the same time) for less than my current reservation. Budget seems to have saved money by taking it out of the customer service.

Name: H**** G******
Date: 2024-04-25 14:14:39
Rating: 4
Comment: The customer service rep was very helpful in helping me get in a vehicle that wasnt an EV. The coworker next to him wasnt trying to help at all in the San Francisco airport location.

Name: S***** M***********
Date: 2024-04-22 06:38:19
Rating: 1
Comment: The absolute worst car rental service I’ve ever experienced. Many of their employees looked at me as I sook help and direction. I was told to go to many different floors. Exhausted packing bags to and from different locations/floors.Would never recommend budget or Avis on my worst day. Booked through Alaska thinking it’d go well. Definitely not the case.

Name: J*** O
Date: 2024-04-19 16:04:51
Rating: 1
Comment: I rented a luxury SUV for $1000 today but was disappointed to find it lacked lane keep assistance and Android Auto. The booking agent promised I could swap for a Grand Wagoneer at any Budget location, but the Infiniti I drove didnt meet expectations. Customer service directed me to a nearby location where they offered to exchange the QX80 for a Honda Pilot with Android Auto and lane keep. Im frustrated because I expected a Grand Wagoneer but got a different car instead. The wait time was also long. I called multiple budget agents and local locations but no use. I hope Budget can address this issue and make it right.

Name: S***** M*****
Date: 2024-04-16 11:23:14
Rating: 2
Comment: Very unhappy with the vehicle given and the pricing when I arrived at my destination. Vehicle was not clean and not representative of a mid-size car!

Name: S******* D
Date: 2024-04-11 13:59:57
Rating: 1
Comment: How budget spoiled my vacation timelines:Budget Case: 638693**: they don’t care my compliant.1. Even after reserving car budget made me wait more than hour as they were as no car which I booked.2. Finally they gave some other car but car was. It cleaned at all all bread and thrash right there on all seats.3. opted carSeat but did not found car seat there for my 6 year kid, where problems became more critical.4. Before leaving from budget premises “I made sure gas is just 1/4 not full and shown the gas meter to the lady and ask her to make note” she said yes I made note. [go back and check video recordings before telling me we don’t have such notes ]. Still I got charged for gas.5. Before leaving premises I made sure to tell her I was not taken car seat and also car was not cleaned.[next day I get it cleaned before taking my family on road trip].6. Even after returning car I had to wait 2 days forMy receipt ? Got receipt upon request but no much details in receipt?

Name: J******* G***
Date: 2024-04-09 14:31:34
Rating: 5
Comment: Edit to my previous review. Budget recovered my lost item and I have it! Their process is weird, however, bottom line I have it back and thats what matters! Just be careful to check the rental vehicle BEFORE walking away when returning the vehicle! Lesson learned on my part! :)Old Post:BEWARE! If you leave any personal belongings behind, you may not get it back! Unfortunately, I left a bag in the backseat ( I know its my fault, but Im human) and I have been trying to get it back. I had a friend go the same day to get it and the CS Advisor was rude, unhelpful, and condescending. I filed a lost report and it takes 5-7 business days to start the process. Wow, ok then! Im hoping for a good outcome, crossing fingers! I will revise this review based on the outcome.

Name: B** D*****
Date: 2024-04-08 18:00:21
Rating: 1
Comment: Reservation system is a joke. They let you “reserve” car categories they don’t even have. There are no premium cars at SFO. Only EVs. Feels like a bait and switch. Reserved a premium car online ahead of time. Ended up with an American made SUV that stunk of weed.

Name: M*** H**********
Date: 2024-04-06 21:21:22
Rating: 2
Comment: I typically like budget, but I had fastbreak set up on the rental, we arrived at the counter and a sign said to proceed to level 3 for fastbreak, we went downstairs and there was no one there and the sign said to go back to level 4 for fastbreak. During that time not only did we waste time going back and forth, but 10 other renters jumped in line ahead of us. While we waited one of the workers went over and turned the fastbreak sign around. When I brought it up, they didnt care. The entire point of fastbreak is to save time, instead it caused me to lose an extra hour of my time late into the evening.

Name: P**** O***
Date: 2024-04-06 19:25:02
Rating: 1
Comment: Absolute worst rental company on the planet. I wont even go into the nightmare of dealing with Candy at the counter in SFO.The main issue is they left me stranded at night with zero help when I got a flat tire. I had one day left of rental and needed to visit many clients.The options they provided were ridiculous, buy a new tire (!!!), get towed with the car back to SFO for a tidy sum of $600, or pay for a tow truck to fix the tire. It was complete flat and there was no spare!! How could they fix? At 10pm???This was a brand new 2024 Dodge Hornet with just over 2000 miles on it. Because it was an EV the battery takes the place of the spare 🙄.Needless to say I told them to just take it away and I would rent from another company.The next morning I noticed the car was still sitting in the hotel parking lot (valet had key). But I thought it was not my problem so I took an Uber to Enterprise locally and got a car for the day. About mid-day I decided to check in with our friends at Budget to be sure they had the car. Nope!Despite having a case number and speaking to two people who required I provide the car number and fully verified me as the renter, they had no record of any problem or roadside assistance request!!I spoke to a very nice woman who both apologetic and appalled at the way they had handled this. She immediately got a tow truck going and they picked it up within a couple hours.The only thing I have to say to budget isNEVER AGAIN YOU JERKS!!You are cancel from my life.Do not call me, do not email me, do nothing to made this right.Because you cant!!

Name: L****** -
Date: 2024-04-05 02:44:07
Rating: 2
Comment: Make sure you document when you return the car to budget. Their employees might not honor the time of your return and you could get charged an extra day. They get paid on this scam, so you have to be aware and check your receipts. If youre a business person, then sometimes so many things happen, youre not aware of, Make sure youre aware of this

Name: B** R***
Date: 2024-04-04 14:48:07
Rating: 4
Comment: Excellent value and quick pickup and drop off at such a busy airport. But do your homework ahead of time on how to handle tolls so you can make an informed decision about the pricy tolling transponder package.

Name: J***
Date: 2024-04-03 18:56:46
Rating: 1
Comment: I was given a very old car with almost 80000 miles on the odometer. It smelled bad in there and part of the carpeting was falling apart. Also, when driving the speed limit (65mph) the vehicle shook. My guess is it was out of alignment. On top of that, the rental was $100 more because of hidden fees. The counter agent didnt mention the extra fees at all. Never again, Budget!

Name: S* Z***
Date: 2024-04-03 16:02:25
Rating: 1
Comment: After arriving in SFO at 1am, both my husband and I were tired and just want to quickly rent a car. We reserved an intermediate SUV, and would like a AWD or 4WD. The receptionist didn’t mention if they have AWD/4WD intermediate suv, but requested extra $50 per day. We were hesitating because it’s too much, he asked what airline we were flying. We told him Delta and then he asked for extra $35 per day. I don’t know if budget has such policy to offer discount for airline passengers or he just wanted to charge us more. The total experience is doubtfuland all about charging extra. Our bill ends up with extra $300. Now I am worried about any additional/hidden fee when we return the car.

Name: A*** A***
Date: 2024-04-02 14:40:54
Rating: 1
Comment: Budget at this location needs to work on their management and accommodations for those who become delayed because of their inefficiencies. I was delayed for over an hour waiting in line because my FastTrack slot sent me back to the counter. This delay caused me to be late to checking in to my hotel, almost to the time where I would have been charged twice for my reservation. I arrived on a red eye, and only chose Budget because it offered a FastTrack pick up and what I thought was the only car rental opened at that time. Several FastTrack customers with kids also had to come back upstairs and wait in line. There were three agents working, and the one I approached told me to wait in line with everyone else when the line was about 30 people deep. This same agent told another customer (who was able to get his car but it would not start) to get back in line, which by that time started to wrap around the next section. I dont know what happened, but then two of the three agents disappeared for a while. The worst part of the process was that when it was my turn in line, I was simply handed my rental agreement with the slot number it was in. I could have waited in line from the get go instead of trying to retrieve my car in the FastTrack queue only to come back upstairs to wait in line.

Name: k***** L*
Date: 2024-04-02 04:48:28
Rating: 4
Comment: I order a toyota corolla on line, Budget gave me a Ford escape, but the car is better. The car is clean and powerful. No other addtional fee was charged.

Name: N***** V***
Date: 2024-04-01 23:43:26
Rating: 1
Comment: V unhelpful staff at the sfo airport while renting and returning the car in the budget parking lot. They claim that I have not returned the keys and charged me extra for it. I was a little overtime and they didn’t give me a grace period and charged me extra without telling me when I returned the car. The ford mustang we rented- its suspension was dicey.

Name: K***** W*****
Date: 2024-04-01 21:50:58
Rating: 1
Comment: Our pick up experience at San Francisco airport was one of the worst travel experiences Ive ever had. Arriving after 11pm after a delayed flight and being told they didnt have the van we reserved because we were supposed to pick up yesterday. It was 12:05 on Friday at this point and we had scheduled to pick up at 7pm on Thursday. They had no vans available for us or another family. They wanted to make it right and upgrade us to a luxury vehicle that wouldnt fit our family of 6. After some complaints they finally found two vans and sent us downstairs. Where we only found one van for 2 families. After 10-15m of taking and going back upstairs they finally showed up with a van for us after 1am.

Name: L**** D***
Date: 2024-04-01 05:39:36
Rating: 1
Comment: Rented a car without working tail lights.Also, receipt said full, but tank was at 7/8.Called 800 number and they told me to return it to any budget location to get solved. I did this. Location that I returned it to was unable to give me another car or refund. They took the car back and was still charged the full rental term for a car that is unsafe to drive. Terrible customer service.

Name: D*** S
Date: 2024-03-29 21:54:23
Rating: 1
Comment: Booked a compact car through Costco. Upon arrival, I was given a Toyota Prius. I later realized that they charged for an upgrade. An additional $80 and they tried to tell me it was taxes

Name: D***** S
Date: 2024-03-29 13:02:51
Rating: 5
Comment: Quick and easy pick-up processes. The gentleman who assisted me was very polite, professional, and helpful. Lots of staff to direct us where we needed to go. Even easier drop-off especially for a 0300 drop-off. Shuttle train to and from airport from car rental location also very easy to navigate. Highly recommend. Will use Budget again.

Name: S****** S****
Date: 2024-03-26 22:07:35
Rating: 5
Comment: Renting a car isn’t always an easy task, but this last experience my husband and I had with budget in San Francisco was flawless. No line when picking up the car, friendly staff that wasn’t pushy about upgrades. And our drop off at the end was super easy. I also want to mention that we absolutely loved our vehicle. I thought we were just getting a small car but it ended up being a small SUV, brand new, smelt good and drove great. I’ve had a lot of stinky cars in the past. We had a great experience!

Name: L***** L*******
Date: 2024-03-22 14:02:12
Rating: 1
Comment: If I could give zero stars, I would. Lines were terrible at the airport because they didnt properly staff at a very busy airport. Car was broken into and we had to pay the repair cost which was way over the normal price of repairs. Car they replace it with was a mess - had to go back to the Budget to have the key fob battery replaced. Customer service on the phone was terrible. They kept telling us to call the number on the key fob, but that is for a tow. Look somewhere else for a rental car!

Name: S***** O*****
Date: 2024-03-21 00:11:34
Rating: 1
Comment: If I could no star I would. This was awful. My first car shut down due to full electrical failure, we lost time with my elderly family due to having to go pick up another car that did not suit what we needed, had horrible gas milage, and was nearly impossible for us to use. The staff were nice and tried very hard but everything about this process was terrible and I am never using this service again. Between hidden fees, a system that sent me around in a circle for hours, and the literal breaking down of the product, I am never using this service again. I dont even ever want to rent a car again, let alone use this service.I got home and they charged me nearly 200 dollars on top of what I was told was full payment. This process was awful. 0/10 never again.

Name: S******** R***
Date: 2024-03-20 02:35:49
Rating: 5
Comment: Amazing experience with Budget at SFO airport. The highlight is that Budget operates 24-hours at SFO airport and that helped me a lot to pick up my car when my flight got delayed. The vehicle was in excellent condition and enjoyed every bit of SF trip with my fabulous Rav4 buddy. The representative at the counter had a good humor to feel better after a long trip from east coast to west coast.

Name: A***** C****
Date: 2024-03-17 18:12:23
Rating: 5
Comment: Fast, easy car rental and very impressed with the counter service. I have rented many times from other companies, but they always UPGRADE something to raise the price. NOT BUDGET..it was the first time I did NOT feel I was being taken advantage of!! The only thing that was an issue was the extreme scent of the cleaner they use. Way too strong!

Name: A** K********
Date: 2024-03-17 14:57:01
Rating: 3
Comment: The agent at the San Francisco Airport counter seemed like he did not want to be bothered with explaining the toll charge policy. He asked if I wanted to pay my bridge toll I figured it wasn’t authorization for the tolls I incurred. He did not tell me it was a. Charge regardless of what or How many tolls I incurred. He did not give me any other options, and did not seem to be interested in my Understanding, and just wanted to upsell. Although I like budget/Avis, I will be leery next time I rent a car from them

Name: D**** L** (***********
Date: 2024-03-16 02:22:24
Rating: 5
Comment: Customer service was pleasant and friendly and when you get off the plane you just want to get going without having any rental car issues at the counter. Thank you for continued good service.

Name: R*** P*****
Date: 2024-03-15 20:49:31
Rating: 5
Comment: Very pleasant staff, fast rental service, took a suggested upgrade and received almost brand new car, which was very comfortable for our long road trip in US. Had no issues at all with it and car drop off was super fast.

Name: J******* G***
Date: 2024-03-15 08:06:01
Rating: 3
Comment: I mean. Eventually I got a car. They overcharged me by $130some above my online quote. Tried to say it was because of taxes, I showed them exactly where my price said includes tax Salesman acted like he was doing me a favor to save me on gas with a Prius, but thats not what we reserved. I needed to accommodate 3 suitcases & 4 people. I had to go back and forth to the garage and counter THREE times before getting a large enough car at the pre-quoted price. When I brought it back early, the process was so simple and he gave me money back.

Name: M**** Y*
Date: 2024-03-15 04:21:08
Rating: 1
Comment: The Budget rep at SFO when I picked up the car last week is a crook. I told him specifically NOT to have insurance coverage and any other extra features except three days toll coverage for $39. Yet he deliberately and furtively added all the expensive coverages I dont need. Not only this, he then wrote down on the rental agreement the location of the parked car as V. ##, and READ IT ALOUD TO ME AS VEE ##.. But there was NO ROW V in the garage as all Budget cars end at Row U!! The guy clearly meant to jerk me around and deliberately mislead me. Two parking workers tried to find the car for me to no avail, until we finally by accident found it in row N, wasting more than 20 minutes of my time and I almost missed my appointment at Stanford.I returned the car the next day due to change of travel plan and found out what he did to me--I was charged $280.01 for ONE DAYs car rental! And that he had jacked up what was supposed to be a three day rental cost of $90 to $409 (!!!). Arguing with the lady manager at the desk was no use as she refused to change the wrong charges to my card.This kind of employee behavior at SFO budget has harmed Budgets reputation as a national chain. Its not only unprofessional, but more importantly, its deceptive and dishonest.A pissed former Budget customer.

Name: D***** L******
Date: 2024-03-14 14:20:06
Rating: 1
Comment: Gave us a rental where the battery was rusted and died within days. Was told by customer service they would charge us $628 to toll the vehicle back.

Name: E**** S*******
Date: 2024-03-13 23:22:02
Rating: 1
Comment: Was told at SJC my name didn’t need to be on the rental as an additional driver, when it was in my coworker’s name. Tried to return it here, remembered I needed to run back out to fill the tank, and because my name was not on the rental they refused to let me leave. A bit of a scam, and a useless waste of time when I needed to catch my flight.

Name: M*** A*****
Date: 2024-03-13 00:17:24
Rating: 2
Comment: I rented a car from this location on March 9 around 7:30A.M. The car was not functioning correctly, so I went back to the location to exchange the vehicle.Once arriving back to the rental car location, I pulled the car into the returns section. I kindly asked the employee numerous questions and ended up deciding to exchange the Tesla Model Y for a different Tesla Model Y.The employee doing returns printed out the ticket I would need to exchange the car for a different one. She explained I just have to go to the Avis Preferred counter on the 3rd floor.Before exchanging cars, Employee1 pointed my husband and I to the direction of another Tesla Model Y. He told us its possible to switch to that one if we like it; and everything works.As soon as my husband and I reviewed the new Tesla Model Y, I walked to the Avis Preferred counter and informed the employee I am here to exchange a car. Before I got the chance to hand over my paperwork, Employee 2 rudely asked what car am I trying to get. Then, said we dont have that car here. I explained that Employee 1 allowed us to see the car already; and its parked in the garage. The employee then smirked and rudely said Well go tell employee 1 to rent you out the car than. Employee 3 chimed in and said can you bring us the key for the new car; and they can search in the system if the car is available or not.After walking back in the garage and retrieving the car key, I arrived to the counter. I did not even have to hand over the key, Employee 2 states Oh. We have the car available. Then, he finally decided to take my exchange receipt and proceeded to read my name Tseng Mathis off of the paper. He whispers to me Are you Asian? At this point I felt racially profiled. Employee 2 proceeded to process the vehicle exchange .While I was at the counter doing the vehicle exchange, my husband calls me from the rental car garage and says, Someone is putting their belongings into the new Tesla. I explained that is impossible as the employees told me to retrieve the keys from the car prior to doing the vehicle exchange; and they were completing the request to switch cars. Employee 2 informed me to tell my husband to tell the customer that the car is already rented out to us.My husband and I begin to put our items into the new Tesla Model Y. Another employee pulls up in a Tesla Model S with his manager standing outside the car. I informed employee 1 what was happening; and he informed me that he gave the Tesla Model Y to the gentleman(the new customer). His manager was confused as I explained what had happened on my husband and Is end as well.The manager explained that the situation is not our fault; and the customer was given another car.All in all at this location:I felt disrespected and like my time was wasted(walking back and forth to a parking garage just to have an employee tell me the car was in the system; and I didnt have to walk back and forth to obtain the key).This location lacked proper communication between employees(Employee 1 says the car is available, I can inspect it to see if thats the car I will exchange with the current car I have, then gives it to another customer without informing me.) Employee 2 states that the car is mine. The exchange contract is complete.I felt racially profiled by Employee 2 for whispering am I Asian based off my skin tone, features, and last name.My husband and I were celebrating our 1 year wedding anniversary that weekend; and we are in the process of deciding between a Tesla Model Y vs Model S. So we intentionally booked a Tesla Model Y in advance.To have felt racially discriminated, disrespected, and inconvenienced trying to rent a car from Budget was a horrible kick off to a beautiful weekend. A process that should take up to 20 minutes delayed us over an hour. I can assure we will never rent from Budget or Avis again after this incident.

Name: S**** P****
Date: 2024-03-11 19:22:51
Rating: 3
Comment: 1st, it was long line. Waited 35 minutes after DTW -SFO flight. Received KIA Telluride that had 55k miles. Tires made humming noise for the whole trip. Moon roof worked half of the time only. Didn’t close few times. Not 100% clean vehicle. Had finger prints on middle console and gps screen. Didn’t charge my phone. Phone died on 2nd day trip when I had phone hooked with KIA with cord while sharing screen.

Name: A***
Date: 2024-03-11 02:05:49
Rating: 1
Comment: Avoid Budget. I’ve used them 3 times in the past 4 weeks and every instance I’ve had one issue or another. I had to call customer service to get my charges adjusted. Come to find out instead of giving me a credit, they charged me the amount they were supposed to credit. Charged me $19 in tolls for an HOV vehicle that got a flat and had to get tow back on my own dime. How I got $19 charged is beyond me, because the next day I had to return to the bay (because of the flat on the first day) and took the same route and got a $7 charge. I took a one way rental from SMF to SFO, and they charged me 12.99 for eToll that I never signed up for. It should have been $7. Then I’m out of the country and I got a fraud alert on my debit card (which I never provided) where they tried charging me out of the blue for idk what. It was declined but then somehow they successfully charged my cc associated with the same account. I was not even in the country to make a reservation! Yesterday I got a one way rental from SFO to SMF now that I’m back in the country, and returned the vehicle within 24 hours. I called customer service and also informed the guy when returning the vehicle to make sure I wouldn’t be charged extra. I was assured not to worry and I was all set. But of course when I got my receipt, it has a charge for an additional hour. Now I’m going to have to continue to deal with all of the above over the phone with customer service, and escalate the issue until I get a resolution.Pay the few extra bucks with a rental company that won’t hassle you and cost you that much more in time, energy and headaches.

Name: N****** T**********
Date: 2024-03-10 21:27:10
Rating: 5
Comment: The agent at the front desk was extremely helpful. She gave us options on the car. I am very tall, she suggested an SUV, and I am glad she did. It was an overall pleasant experience. It was also very easy and painless returning the car.

Name: t*** s****
Date: 2024-03-09 18:29:00
Rating: 1
Comment: Car ran poorly. Stuttered in low gears. No windshield fluid in the car.Car battery died. Ending up towed and taking to the 3rd closest airport to exchange which was 5 hours and 150+ miles out of the way

Name: T*** C*****
Date: 2024-03-08 14:56:25
Rating: 1
Comment: Cant select 0 stars unfortunately. Avoid the company unless you want a full day of your planned trip to be spent dealing with issues with the car that were fully avoidable by Budget in the first place. It cant be that hard to make sure you allow customers to leave the lot with safe tires, not 2 front tires with absolutely zero tread. Especially when the forecast for weeks around our trip was rainy. We had a blast being scared hydroplaning across the highway on our honeymoon... I reached out to the email in the response Budget sent on this review only to get what appeared to be an automated email of the same language from other customer service emails saying “we are sorry you had a bad experience”. Their response to my review was just another waste of my time.

Name: E****** M*****
Date: 2024-03-07 19:24:49
Rating: 5
Comment: Staff are very helpful, accommodating, and mindful of costumers. The cars they give you is quite in good quality. The price defines how tha car rental was named. When you travel most especially with family I highly recommend budget car rental for your needs.

Name: S**** E****
Date: 2024-03-06 00:57:55
Rating: 2
Comment: On our rental (2/26/24) we had two problems, perhaps related. First, at SFO we were assigned a vehicle in space W23. We had four pieces of luggage which we wheeled to that space. Upon arrival we encountered another customer who had been rented the vehicle in W23 by Avis. So, we wheeled our luggage back to the Avis pick-up counter and the agent assigned the vehicle to the Avis customer. She then changed our booking to another vehicle. When my wife asked what the rental rate for the new rental was to be the agent was miffed and dismissive. We got a revised rental receipt and moved our luggage up to the Avis rental spaces and picked up the car. At the auto exit there was a delay while the rental apparently had to be verified with the Avis counter. We drove to our destination in Reno. We unloaded our luggage at home, filled the rental car and drove to the Rental Return area at Reno International Airport. I turned the car and key fob over to the agent in the garage and we drove home.Two days later we were reviewing our credit card statement and noticed that the charge for the car, originally $159 was quoted as $359. That was upsetting, especially given the mix-up at SFO. My wife called and was informed that there was a $200 fee because the rental car hadnt been returned yet. After additional discussion of our steps returning the vehicle, the agent said that the $200 would be credited in 5 to 7 days. It was actually removed in about two days.None of this goes to encouraging our interest in further renting from either Budget or Avis.

Name: D****** C*********
Date: 2024-03-05 21:01:59
Rating: 4
Comment: I rented a economy vehicle online through Budget, the site kept glitching when I called support the gentleman was very polite said he could do the reservation for me, but after about 6 times the site cleared up what ever issue it had support guy help me make sure it was a good site and make sure he could see the reservation. The lady that helped me at pick up was great, she upgraded me because they were out of economy vehicle and I was happy, it was same price. Gentleman that helped us at drop off was great, greeted with a smile and he actually helped us unload our luggage. Overall good experience, I would use Budget again and recommend them.

Name: V***** V*******
Date: 2024-03-05 00:24:32
Rating: 5
Comment: When my wife sat on the passenger car she did not like the hight of the seat. She told one of the attendants if she could get a different car and they quickly acommedated her. We were both very pleased.

Name: G*** C***
Date: 2024-03-04 18:37:31
Rating: 3
Comment: Reserved a gas car. When I arrived I was told there are none available. Options were to upgrade for $10 a day to a higher class gas car or take an EV instead. Ev was anxiety creating for much of the trip for a first timer. Finding and fiddling with broken chargers and downloading charger apps took unanticipated time. Even after using a charger one day and found it locked the second time.

Name: W****** J*****
Date: 2024-03-02 23:19:01
Rating: 5
Comment: SFO is big, but don’t be scared! The air train and the ease of renting a car is pretty easy! Car was easy to find and drop off was even easier!

Name: R**** M******
Date: 2024-02-29 04:30:26
Rating: 1
Comment: Vehicle was reserved but no vehicle were available at the time to pick up had to wait about 1 1/2 hour to get a more expensive rental that wasnt clean and all scratched up and damage to the front end of the vehicle it had x marks all over the car where the damage was, I think they took it out from storage from being repair and gave it to us in that horrible condition to please us, and a vibration when the brakes were apply. The vehicle wasnt in condition to be on the road but I had no other choice because my wife and I were tired from a long flight that evening 3:00 am. So we stay local using it and try 3 other budget agencies and no cars were available either, we call the budget customer service and complaint about the issue we had. Very dissatisfied.

Name: D*** A******
Date: 2024-02-29 01:24:36
Rating: 5
Comment: I was nervous about renting a car at such a big airport. but everything from pickup to drop off went so smooth and easy. I was pleasantly surprised.

Name: C****** L**
Date: 2024-02-27 04:03:54
Rating: 3
Comment: When renting an EV, make sure to check the charge, and the charging cables are in the car. My car was at 59% (took a pic for proof) I was told the cables were in the car and when I got to my first stop (at a house), no cables.

Name: K**** S******
Date: 2024-02-26 15:23:10
Rating: 2
Comment: Took 90 mins to secure a car. I booked a convertible and was provided a dirty minivan. Gas tank was not full and car had food from last customers.

Name: A***** C*****
Date: 2024-02-25 21:56:17
Rating: 1
Comment: Had to wait standing in line at the Budget counter for 45 minutes, before getting to the counter/Budget employee. They said they were short staffed. Perhaps true. But maybe either check before renting if they have long lines, or use a different company.

Name: R**** S
Date: 2024-02-25 19:59:22
Rating: 1
Comment: One of the worst car rental company. 1 cashier helping 50 people in line. Nobody was there to help. Budget do better job with staffing. People are paying way too much to rental company to rent a car. Make their rental experience smooth and pleasant.

Name: M* R*
Date: 2024-02-25 11:14:00
Rating: 5
Comment: First, excellent service at the front counter. The staff was friendly and knowledgeable. Secondly, as far as picking up the car, the staff was ready, providing an easy process. Third, dropping off the car, again excellent service. Staff ready and a smooth drop-off. No stress. No worries. Will rent from Budget again, and thank you to the staff, specifically the staff that awaits for you at the Return Car at 5:00 a.m. Thank you.

Name: J R C*******
Date: 2024-02-24 20:48:33
Rating: 1
Comment: I feel like I was robed. I had an electric car, I took it to get super charged the night before and tried charging it to the max but it stopped on its own, the car charged up to a quarter left from being full. I took it the next day to return it and told them of this, obviously some of the charge will be used to get it to return it, and I still got charged for not charging it, I should of left on empty if that was the case. I’m never renting with this company again.

Name: A**** S***
Date: 2024-02-24 04:49:09
Rating: 1
Comment: I rent a car every week due to my business trip. The car was smelled so bad it gave me a headache. Also, the car was in the worst condition while I rented it every week for over a decade on business trips. Its very old, and the key doesnt even work well, so I had to press several time. The car condition was so embarrassing overall, I dont know why you gave it to the customer.The worst part of the rental experience, there were no one there to exchange the car at the beginning. I wouldnt take this car if theres a customer service agent. It was an old used car with over 70,000 miles on it.Ive used both Enterprise and Budget so far, but this is the first time Ive received a car this old. It was the worst car I ever driven for any rental cars.Total service was unsatisfied. I dont recommend this place!

Name: L**** B******
Date: 2024-02-23 13:35:32
Rating: 3
Comment: Pickup was straight forward and fast. The vehicle was dirty and smelled. Drop off was ok. Just left the keys in the car and walked away.

Name: T*** Z******
Date: 2024-02-21 02:27:55
Rating: 1
Comment: This is ridiculous. Standing in line for 30 minutes and have hardly moved. Only 2 agents. All moving like the sloth from the Geico commercial. Rent somewhere else if you actually want a car the same day you arrive.

Name: N***** B***
Date: 2024-02-20 02:56:56
Rating: 2
Comment: Person at the counter was really nice and efficient but our car literally smelled like poop/vomit. The smell didn’t go away the whole time we had the car. The keys even had a sticker on it with ‘smells poop’. Don’t understand why they would give us a car with this awful smell…

Name: L*** A*****
Date: 2024-02-18 14:29:44
Rating: 4
Comment: Had difficulty on locating my rental car. It was assigned a specific spot for pick up. Interior was clean. Exterior had some dirt, especially under the side mirrors. The van had some dents, chipped paint etc.. . Took pictures just in case. But overall, it was a good rental experience

Name: C**** O********
Date: 2024-02-17 06:21:03
Rating: 1
Comment: Edit: Even though the business responded to me after contacting them as requested all they did was send me a generic corporate apology email that did not resolve, compensate, acknowledge, or address anything about my complaint..---------I recently had a disappointing experience with Budget Car Rental at the SFO airport. Despite reserving an intermediate car online, upon arrival, was told only mini-vans and trucks were available. However, when went to the garage, I noticed they had plenty of compact and intermediate-sized cars.Being stuck with a mini-van in San Francisco was far from ideal, and it seriously impacted my trip. It felt like a bait-and-switch situation, and left feeling misled or even scammed.This experience has definitely soured my opinion of Budget Car Rental, and I wont be booking with them again. I suggest others spend a bit more to rent cars from elsewhere to avoid similar frustrations.

Name: C**** L****
Date: 2024-02-15 23:22:08
Rating: 1
Comment: Dont rent an Electric Car and definitely not from BudgetMy flight landed SFO at 8:10. I left budget in my car about 9:40. There were no budget personnel on site. I rented an electric car, and the conditions for level of charge at return were not discussed except for in a very general way. The electric addendum was not part of my contract documents (though I was to be held to them) and I was unaware of the fees until the following day. It took 9 hours on my home charger to get to 70% charge, the required minimum (that unit will charge my Honda in 3 hours). I contacted the Fulton Ave Sacramento Budget and they informed me that I would have a $70 charge fee if the car was returned with less than 70%. I contacted customer service to find the rule since I was not presented with it and it was not on the web page. The real fee was $35 according to the rule. When the car finally achieved 71% charge, I returned it to the Fulton Ave Budget, where I waited 1 hour and 20 minutes to return the car. At check out, my $98.43 rental reservation plus $12.99 prepay toll cost me $115.62. No explanation for the $4.20. Ive invested way too much time into this. Transparency, disclosures and just customer service should have been much better.

Name: C******* M*****
Date: 2024-02-13 21:39:25
Rating: 5
Comment: Rented one of their luxury vehicles for a personal leisure trip and it was FANTASTIC!!! Great upgrade options, reasonably priced and great service from the counter to checkout. Thank you BOO - JAY ;).

Name: B M*****
Date: 2024-02-13 21:00:32
Rating: 1
Comment: Disappointed in Budget overall rental experience. Did not get the compact/economy vehicle that I reserved and instead was given a full-size pickup truck which was virtually impossible to park in the San Francisco area where I was visiting family. Had to drive back to the airport the next day to exchange the vehicle, which was a 2.5 hour ordeal, and the was given a Chevy Malibu with a bad vibrating wheel and high mileage to use for the remainder of my 7 day visit. 2nd time also did not get a compact/economy size vehicle.

Name: G***** B****
Date: 2024-02-03 17:36:58
Rating: 1
Comment: Ive been using Budget for years but the quality of their service has continued to falter. This time they downgraded my rental to a different (less expensive) vehicle and charged me for gas when I returned it with a full tank. Ill be using other Rental Companies in the future.

Name: J** S*******
Date: 2024-02-02 23:26:17
Rating: 1
Comment: The independent operator, Colleen A. Brown, for Budget in Monterey didn’t want to accept an ounce of responsibility for a tire that needed a nail pulled and to be plugged to keep driving. In their eyes nothing could have possibly been wrong with the car when I picked it up. And I was at fault for not taking it back to SFO when I finally figured out what was going wrong with the tire. From Healdsburg? Really??I believe the tire had a nail when I picked it up from SFO. After filling it twice with my labor and paying for air, I had it repaired in Pacific Grove for $35.Colleen A. Brown wouldn’t even take my offer to split the cost. Just $17.50 each. I left with abysmal customer satisfaction.Colleen A. Brown can still make this right and I’ll remove the bad review.

Name: m* a*
Date: 2024-01-28 04:37:23
Rating: 5
Comment: I traveled to Lake Tahoe for skiing for a couple of days, and rented a car from Budget. Baron was there to help me when I arrived at Budget in SFO. When he knew I will travel to Lake Tahoe, he recommended me to upgrade to a 4x4 car with snow tyre for safety. Later on, it was proven a car with snow chain or 4x4 car with snow tyre is required to reach the ski resorts. Sometimes, the information was posted in the resort website. Thank you Baron to think it in advance, which made my trip much easier.

Name: W**** S***
Date: 2024-01-26 19:00:22
Rating: 5
Comment: Very convenient, at airport, agents are friendly even with my online booking there was some issue, they fixed it. So, I rented twice at SFO and twice at LAX on this trip.

Name: J**** L*
Date: 2024-01-25 04:38:25
Rating: 5
Comment: I went to San Francisco in December and selected to rent a vehicle from BUDGET and pick it up SFO. The representative, called Jeff, who works on budgets, has patients, families, and experience, helped me resolve all my problems. When I went to pick up and check the vehicle, I found out that the tire pressure was low and the warning light was displayed on the dash. I returned to the budget counter and provided all the necessary information.Finally,Jeff got me the same model, but it looks brand new with only 22k miles and a free upgrade. As of now, there have been no extra fees. I am thankful for the experience that I never had before.

Name: S**** S******
Date: 2024-01-24 20:53:37
Rating: 1
Comment: Budget SFO gave me a car that was dirty and smelled like smoke. Told them and they said they would note in on reservation. Dropped car off in LA and ended up getting charged $450 cleaning fee for the smoke. Customer Service is out of the country and just keep saying that they have matched the mileage with the car and the charge is mine. SFO never added any notes to system

Name: J****** B
Date: 2024-01-23 02:53:42
Rating: 1
Comment: DONT GO! Ive been waiting for a full refund for about 3 weeks for a car I DIDNT EVEN RENT.First, they were not aware that a second driver must be over 25 years old. My friend and I, both under 25, found out about it while reading the terms of the contracts that we DIDNT sign.Before that, they made us pay for different fees such as insurance, young drivers, and others.So, we had to cancel because the second driver was not legally allowed to drive a car rented by Budget. Let me add that the employee, who took care, of our case didnt even look at the age on our drivers licenses.He told us we would get a full refund within 48 hours.We called and emailed customer service many times since sending proof of billing. Its been over 3 weeks and Budget Auto is not willing to pay me back.

Name: S**** P
Date: 2024-01-20 21:18:47
Rating: 4
Comment: Very good experience overall. Reserved via Costco Travel. No problems picking up or dropping off. Rented a standard minivan and associate suggested the hybrid version for $5/day more, which we took. Fuel mileage difference was significant - more than covering the higher rate. Minus one star for very worn tires on the van, which made for some unpleasant moments in the rain.

Name: T*** J****
Date: 2024-01-16 16:14:50
Rating: 1
Comment: 0/5 We rented a suburban size vehicle for our stay in Napa Valley. We were a party of 6 with luggage and needed the size and space for all. We arrived to the counter after midnight and was told they do not have the vehicle we reserved. They gave us the next sized down vehicle which we used to shuttle our party to a hotel near by to sleep for 5 hours. We returned the vehicle after 5 hours and rented the appropriate vehicle from a different company. I was still charged almost 150$ for the 5 hours at the hotel and hope to have that reversed. Lesson learned, even though Budget is one of 2 rental companies opened after midnight at the airport, they do not have large sized vehicles they promise. We used National Car Rental in the morning and had no issues getting the size needed.

Name: W****** G*****
Date: 2024-01-15 16:26:23
Rating: 5
Comment: The service I received after arriving at the Budget desk in SFO/San Francisco from the east coast was absolutely superb. The service provided by Maurilla G. was the best I have encountered at any rental company in the past 10-12 years. She is a true ambassador for your brand.

Name: M** I****
Date: 2024-01-14 21:49:38
Rating: 1
Comment: I got scammed!The rates were ok but somehow Budget billed me another 80$ for toll road use. I never used any toll roads / bridge passages during the rental time. Additionally they billed another 10$ for refueling although I returned the car fully filled.We did a wide tour around the west coast and Hawaii and had several rental cars. Budget did not even disclose where the tolls arose and did not want to discuss my case.The car itself was good though.

Name: C**** P****
Date: 2024-01-14 18:08:51
Rating: 1
Comment: I have never had a frictionless experience with Budget. Either the car I reserve is double-booked, the check-in process usually fails, the person at the check out gate seems like they do not have the same information as the people at the desk. Ive never had an experience where I just get the car and go. I wish Budget had an experience like Hertz where I can just get the car and go. This is especially painful when I fly in late and I need to go to the hotel - the last thing I want to is go to the front desk and get the reservation sorted.

Name: M**** C****
Date: 2024-01-12 07:30:22
Rating: 5
Comment: I had such a great rental car return experience with employee Emily Lucero…. In the early morning hours when I was feeling stressed and tiredShe helped me find a free cart, and was very engaging and fun. Definitely made my day!

Name: t*** H
Date: 2024-01-07 14:15:56
Rating: 1
Comment: At pick up I was charged more than what I was billed when I reserved on line. when I why? Then it was fixed. Then at drop off, I was billed more than what the SFA billed.At drop off I was charged $41 plus for gas but I returned a full tank.I paid for e-toll card ($100 Plus) but but there is no e-toll in PHX for the whole week, plus I have to exchange for the car in PHX because the car displayed Maintenance is require this should not happened.It seems the system is cheating on many different front. I have been renting cars thru avis, enterprice, national and thrifty and no problem except Budget.I heard many complains like this online and now I experience it. Someone needs to look into the process and correct ASAP. Thanks.Tuan

Name: G** V***
Date: 2024-01-06 15:37:50
Rating: 1
Comment: Do not rent from Avis/Budget car rental from San Francisco Airport. Manager on site Autumn will not care to help you. She told us it didn’t matter if we have confirmation on the car we wanted. Autumn will then LIE and say she doesn’t have your information to contact you when you have proof of emails confirming your rental literally the day before. Basically either take the car they have or goto another Company. Bravo Avis/Budget you definitely chose someone who cares for your company and customers. She rather tuck tail and hide and let her employees deal with the issues. Avis/Budget please deal with your Manager Autumn. Her position needs to be eliminated but who knows she must be related to the higher up department. Absolutely no Professionalism. DON’T LIE to your customers! When presented with hard proof just Amit you messed up and didn’t do your JOB so reviews like this doesn’t happens.

Name: A*** S*****
Date: 2024-01-06 02:22:53
Rating: 1
Comment: Worst customer service at San Francisco airport, worst attitude of the employees toward their clients, never ever gonna recommend anyone using this service in the future. Poor client care. Employees were feeing like they are doing favour on the clients from their own pocket by doing their job.

Name: M*** V********
Date: 2024-01-05 18:25:16
Rating: 1
Comment: Cant I just pick up my car that I already paid for and not get upsold on a bigger vehicle, then a nicer vehicle, then a toll pass for $95. I paid upfront for entire rental and was reassured multiple times that I would not incur any additional charges. Dropped off the car and my cc was hit for another $210 for taxes and fees that I was promised was included in the original rental cost. Definitely will NEVER go back to budget.

Name: R****** R****
Date: 2024-01-01 01:51:06
Rating: 5
Comment: Was in California for 3 weeks, picking the car was was super hassle free and dropping it off was the same

Name: L** F******
Date: 2023-12-31 16:00:28
Rating: 3
Comment: I arrived about 30 minutes before my reservation time. There was a long line. We spent about 30-45 minutes waiting in the line for only 2-3 customers in front of us. The issue was that they were out of cars and everyone was angry. Admittedly the customers were tired and rude, but the employees needed to have someone acting as a firm leader directing the customers away from the counter once they were given the bad news that there wasn’t a car available. I am tempted to give higher stars because they miraculously did have a car for me and the man at the counter was polite and helpful to me. But part of the customer experience is standing in a line for 40 minutes because the employees weren’t able to be polite, but *firm*, with customers ahead of us who stood and argued for so long. When I finally reached the front of the line, one of the argumentative customers cut again in front of us to keep arguing. I asked if it was his turn again and whether something different would happen compared to his previous ten minutes at the counter. To make the experience better don’t worry about me and my particular car, since it worked out. Worry about the process and training. What are employees supposed to do to prevent people from getting stuck in line for 40 minutes (even if unfortunately some will inevitably get bad news when you are out of cars). And I guess the other bad outcome on my particular reservation was that no car seats were remaining in the bins, despite us reserving those as well.For the record, the guy who helped me was competent and polite.

Name: D**** H*******
Date: 2023-12-29 21:19:07
Rating: 5
Comment: I never thought I’d feel so passionate about writing a review for a car rental agency, but my experience today with Robert compelled me. All I can say is - WOW! Robert was so nice in greeting us. But then he went above and beyond to give us travel recommendations, tips on restaurants and sightseeing, and even had a photo book of all the things we should go and do! Amazing service that has made me a Budget customer for life whenever I visit the bay. Bravo Robert and thank you!

Name: A***** S***
Date: 2023-12-29 05:52:28
Rating: 5
Comment: SFO Budget location staffs are very friendly and helpful. I asked for a change of car and wanted a Nissan Murano, they promptly switched the car and updated my rental agreement without any hassle. Also when I dropped the car at LAX Budget location, I was charged an extra $157 in my rental closure although I had a Prepaid rental. But when I went inside and spoke to Andrea she promptly made the corrections and dropped the extra charges and honored the prepaid amount. Kudos to Andrea for her wonderful customer handling. I will definitely recommend Budget to all my Family and Friends.

Name: t***** o*****
Date: 2023-12-26 20:17:56
Rating: 1
Comment: Insane line with only two people form Avis helping customers. We have been in line for an hour and it looks like we have at least another one to go.

Name: E**** R********
Date: 2023-12-21 20:09:26
Rating: 1
Comment: I’ve had the ABSOLUTE WORST experience with Budget Car Rental!! I recommend NOT renting your car through them! Even if another car rental company is a little more expensive, it would be way worth it to not have to deal with the hassle of Budget Car Rental. The car I was rented had multiple mechanical issues with it and became unsafe to drive. The CHECK ENGINE light came on, along with other lights on the dashboard saying to pull over and turn the car off. (Which is hard to find a safe spot to pull over in the middle of Bay Area traffic) I called Customer Service that day and told them about the issue and they said to call back after I’ve returned the car and they’ll check into it. It was very scary driving the car back to the airport and worried about breaking down and missing my flight. I called back after the car was returned and the CSR I spoke to said ‘sorry for your experience’ and offered a 20% refund. I said that was insufficient since it was a safety issue and asked to speak to a CSR manager. The man I was speaking to, then started being rude to me and said he’d transfer me but I’ll have to wait at least 4 hours on hold before anyone answers. Then the CSR manager that I spoke to kept saying she would only offer a 10% refund. I told her I had pictures of the dashboard and would be contacting Corporate. She then put me on hold for a while and returned saying she would give me a full refund. I had to follow up and call back 3 more separate times and each time I was told the refund had been processed, when it actually had never been processed. After the 3rd time calling back, the CSR processed the refund right away while I was on the phone. So I had been lied to multiple times. Then 2 days later, I had another mysterious charge on my C.C. from Budget. When I called customer service again to inquire about the charges, they said it was for the tolls. I had already been charged and paid for the tolls I went through right after the rental was returned and asked if I could get a receipt explaining the first charges for the tolls I paid and the second time I was charged for additional tolls. The CSR said she couldn’t give me a receipt, so I asked to be transferred to someone that COULD help me. She said she would transfer me to a manager and then hung up and disconnected the call. I’ve now had to contact my cc company to dispute the charges and block Budget from my account!! This is the worst company, and customer service I’ve ever had. I don’t know if they train their employees to just lie and disconnect customer when they inquire and are looking for answers or what but I definitely will NEVER USE BUDGET again!

Name: P******* I*****
Date: 2023-12-18 09:28:08
Rating: 4
Comment: Good location within airport rental cars and isnt that you need to take long off route bus trips to pickup. The express checkout is available if needed. If car requested is not available they adjust the car and fare as per your desired car category. Electric cars with budget is something I would recommend.

Name: K**** A*****
Date: 2023-12-12 19:04:11
Rating: 3
Comment: We had a lot of trouble getting the car we reserved. The staff person also did not find the Fastbreak information that I spent considerable time updating with an agent on the telephone. We were eventually given a Tesla at no extra charge. However, no one could orient us to the new and different (to us) electric vehicle. We had to get to our destination and relied on a friend for the orientation.

Name: A**** M********
Date: 2023-12-07 16:13:46
Rating: 5
Comment: We had a horrible experience with another car rental company when arriving in San Francisco. We decided to go with Budget at the airport. The representative was extremely pleasant and had us in a rental in less than 10 minutes. I will definitely stick with Budget anytime I want to rent a car. The car was also full with gas and clean. Thank you Budget.

Name: T** B******
Date: 2023-12-04 21:33:54
Rating: 3
Comment: I am not a fan of the E-Rental Agreement aka Rental Dashboard, being emailed to me. In order to access it, I needed to go to a local Starbucks where I had internet access, as I did not have it in the garage, to open the email, then download the Rental Dashboard. My question, what if I got into an accident and could not access this document? Customers should be given a choice hard copy rental agreement or digital. I know that hard copy costs money for you, but think of what works best for the customer. Sending the receipt via email at the conclusion of the rental definitely works, but not the rental agreement.When I booked my rental, I asked for a Toyota Corolla or similar. I received a text message the day of the rental to go to Zone 1 for Budget/Avis. The signage for Budget was poor but Avis was everywhere. When I think of Zones in this manner, I picture a choice from many vehicles in a row. There were 5 cars and no Toyota Corollas or similar. I had to go to the Fastbreak desk where one of the associates who was off duty went out the lot and found a car that he delivered to me for which I was grateful.

Name: E* K******
Date: 2023-12-01 23:56:54
Rating: 2
Comment: I did not like my Budget rental car on my long planned Thanksgiving trip with relatives hours away from SFO where I flew in and rented it. The model and features were fine but it smelled vaguely of smoke and dirty socks, vibrated very noticeably at 60 mph and had a slight pull to the right. It showed its 45k rental mileage with a rough, noisy ride. They should have retired this car but instead I pulled the short straw and got to spend a 5 day driving weekend with it.

Name: r***** w**
Date: 2023-11-28 16:51:19
Rating: 1
Comment: Reserved a Ford with Budget for two days for $197 including taxes and fees. Had to sign an electronic rental agreement for $397 which the check-in agent told me $200 was for deposit to be refunded when the car returned in same condition. The car was returned in same condition two days later and they charged my visa $221. It is not a huge amount of money but the practice of DISHONESTY and DECEPTION is appalling. I will be looking into doing something about this behavior and will never rent from Budget again.

Name: J*** W****
Date: 2023-11-28 13:00:19
Rating: 1
Comment: I was not provided the car that I booked because I booked with a debit card instead of a credit card. I paid in full for the rental car, it should not matter which card I use. Also, I received the vehicle with a gas reading of 3/4-7/8th tank when I was told it would be full. I filled the tank completely upon drop off but was still charged $8.99 for a fuel fee even though I returned the vehicle with more gas than present at pickup.

Name: D**** B*****
Date: 2023-11-27 13:04:46
Rating: 1
Comment: Id like to leave 0 stars, because thats what this experience warrants. Check in agent failed to fully disclose charges for toll device. Bad enough. Check in agents at SFO ignored me on arrival, and checked in 8 arrivals after me. When I asked for service, one ofthe agents actually had the audacity to scold me and tell me thats not my job. Never again, Budget.

Name: J*** B****
Date: 2023-11-26 01:09:57
Rating: 3
Comment: The car and service was great… but we are SO tired of surprise fees. This is the second time we rented with Budget and were charged more than 25% the est. cost from Priceline. Taxes and fees were 91% higher! There is no reason Budget & Priceline cannot coordinate better to estimate more accurate costs. We were even charged $31 for “Fuel Service” — but what is this charge for when we returned the car with a full tank??? In this day and age, it’s not clear why a rental car company cannot set better expectations around overall cost to help consumers make more informed decisions.

Name: M*** M*******
Date: 2023-11-21 21:40:54
Rating: 1
Comment: Turned in my car Saturday night at SFO, the agent said to leave the keys and I would be emailed an invoice. I did not receive an invoice until the following Friday. I had been charged for 3 extra days. I as in Southern California those three days! When I called I was giving a claim number but no refund. Lesson learned! Never leave a rental at Budget without getting an invoice right away! On second thought, I will never use Budget again!

Name: U**************
Date: 2023-11-21 16:00:46
Rating: 1
Comment: Gave me a very high mileage vehicle that had a maintenance required light on the day I picked up the vehicle. The rear end either had bad bearings or needed a new tire or both. Had to travel all over Cali for my week of vacation so called budget. They sent me to another budget for a replacement vehicle. Drove all the way there and they had nothing. The maintenance issues were surprising due the vehicle was a 2021 model. Budget offered me zero resolution after the failed vehicle swap. I will never use their services again. Ill pay the extra for a different company. Lesson learned!

Name: K** R*
Date: 2023-11-18 18:53:26
Rating: 5
Comment: Good experience, a car was good, device was fine. Nothing to worry about.You need to wait in a long line toCheck in. There are many people waiting for their booked cars.

Name: E*** C****
Date: 2023-11-17 16:14:56
Rating: 1
Comment: We rented a pick up truck from Budget. The car smelt awful when we got it, extremely moldy. We were on a time constraint and had to leave, so we just dealt with it. The steering wheel was extremely heavy and difficult to drive. I drive a pick up truck back home, so I know this isnt the norm. To top it off, it poured our last day in San Fransisco and when we turned on the wipers, they didnt work. Technically they moved across the windshield, but they were just making it worse and blurry. I couldnt see. I actually had to keep getting up so I could see out the windshield. Technically the car worked, but was not worth the price we had to pay for it, they obviously werent cleaning or maintaining the vehicle.

Name: S******* C*****
Date: 2023-11-17 15:40:13
Rating: 1
Comment: If I could give negative stars I would. The only reason anyone would use budget is because of the convenience of the location. I would rather spend a lot more money elsewhere than go to budget again. In my range (4) there were two cars parked there. One with no key and the other was definitely not in the large suv range which is what I needed since I had kids traveling with me and it’s what I paid for. After FINALLY getting someone to help me, he brought over 3 separate cars that all needed oil changes. I was there for an hour and a half and he finally brought me one that didn’t need maintenance but had expired tags. I thought being a fast break member would make the process seamless but it only saved me from standing in the line that looked like an hours wait long. Never again.

Name: K A****
Date: 2023-11-13 19:04:31
Rating: 1
Comment: Terrible. Wasted 5 hours of my vacation because they gave me a car that as soon as I hit the freeway (less than 2 mins in the car) and the exchange procsss was trash. Staff at the Fast Whatever - rude and not helpful. Was sent upstairs even though I was promised no wait. Staff upstairs on the 3rd level tried. Gary and Merlyn did their best, but when youre in town for a weekend and spend 5 hours dealing with rental car issues...Had to drive back to and from SFO during rush hour. Offered a discount that I did not receive, but not offered an upgrade nor additonal compensation for missing a half day of vaca and a very expensive wine train experience.

Name: J******* Z*
Date: 2023-11-13 05:03:42
Rating: 3
Comment: Pick up was fast and efficient, but staff is unavailable to make sure your gas is actually full.I AM GLAD I KEEP MY OWN RECORDS of the car! I took pics before I drove off including the gas.I got the car at 377 miles left and returned it at 445 miles (CHECK MY PHOTOS! 445 miles vs 355 meter is different and incorrect on the car!) and i filled before i drove it to the airport and the staff saw the gas line dropped and charged me $18 and some change! I was shocked because they charge $10/ gallon. I had 2 hrs left of my rental. She said she closed the bill already when I only asked how much it would be. I asked to drive out to fill and she told me to go to the counter to reopen the check so I can drive it out.I went to the reception and the dude refused to adjust the bill until i showed him my own record. I had to tell em that nobody checked my tank the day I drove it out and i actually gave them the car back almost 100 miles of extra gas. I had to talk and show my own records multiple times from pick up to return photos just to get my bill adjusted!Beware! Keep your own records because the staff at pick up is not gonna do it and during drop off, the filipino staffs are rude because they are busy. SMH. They dont like talking to anyone. A simple question where can I check my bill before I leave the car? And the guy yelled at me bring the car back to the car or else they cant check the car!No professionalism at all exist here.Note that the car had service light one and I couldnt even swap to another SUV at another location because they were unavailable, so I had to drive a car that needed service.

Name: D**** O******
Date: 2023-11-10 20:39:40
Rating: 5
Comment: I had rented a mystery car not knowing it would be a pickup truck. The associate realized it would not be acceptable for travel in San Francisco and swapped it for a Mazda. The car was beautiful and perfect for us. Pickup and dropoff were seamless. I would highly recommend Budget Car Rental.

Name: M***** S*****
Date: 2023-11-07 23:33:22
Rating: 2
Comment: Ive used Budget before but they let me down this time.The car was dirty outside, inside and under the bonnet, there were discarded items inside the car from the previous hire.Worryingly the tyre pressures were obviously not checked as they were visibly different one side to another, the screen wash reservoir was bone dry and it took a whole gallon to fill it, which I paid for.By law in the UK this vehicle would be deemed unfit and a driver could be given a ticket, I would assume there would be a similar situation in the USA where we hired. Very disappointed with the quality standard.One redeeming thing is that we got the car we ordered, ironically thats a first time ever!!

Name: C********* R****
Date: 2023-10-31 01:29:04
Rating: 4
Comment: Had a reservation up front, everything was well prepared, quick service and easy to add an additional driver for a few days. Drove from San Francisco to Los Angeles and got upgraded to and Mercedes GLS450. Was happy with the car as we had to drive 1 day to get to LA. This was my first rental experience with Budget.

Name: V***** G******
Date: 2023-10-29 22:39:18
Rating: 5
Comment: I needed to travel from San Francisco to another city. IT was very easy to pick up my booked car at the San Francisco Airport. Very friendly employee assisted me. Everything was just smooth. The drop off was even simpler and smoother. I also liked the great gas mileage of the car I received. will definitely use Budget next time when I need to rent a car.

Name: A**** O***
Date: 2023-10-29 15:42:03
Rating: 2
Comment: I’ve used this location a handful of times for convenience. Lines are long, but it’s right there. This time I went, I selected their “standard” car.It was a Toyota Corolla and it looked just okay. Drove it out the garage and it just appears noisy, but I wasn’t too concerned… until I got to the highway. The car started shaking badly, like dangerously.I had to turn around, it was scary and un-drivable.I’m giving 2 stars because it wasn’t hard to exchange. But very inconvenient and dangerous.I took a peek at the tires and yeah… they were allllll smooth in the worst way possible (lol) and lumpy.Please check the car around AND TIRES before you leave.

Name: K******* M*****
Date: 2023-10-26 15:43:47
Rating: 1
Comment: Watch your bills. I rent often all over the country and Budget loves to tack on extra charges after you return the vehicle. This is the 7th time this year they tack on fuel charges after I bring it back full based up. They are scammers. My time is valuable and after I see the bill I have to spend 30 minutes calling to get the charge reversed. Imagine all the people that dont do that. Nice work Budget! Fraudulent!

Name: E******** K*****
Date: 2023-10-24 04:13:25
Rating: 5
Comment: All aspects of my recent rental at Budget were positive. The pickup was efficient and professional, the car was exactly what I wanted (a van that fit seven passengers), and the drop-off took only a couple minutes while I checked to make sure none of my friends forgot something. Thank you, Budget!

Name: H****** K***
Date: 2023-10-22 13:21:17
Rating: 4
Comment: Super busy at times. Service was good once you pass dozens of people.Doing pre-check only helped at the desk, theres no special line for that.

Name: A**** L***
Date: 2023-10-21 18:05:59
Rating: 2
Comment: Check-in at SFO took 45 minutes. Then, vehicle got a flat tire on the first day and Budgets Roadside Assistance was completely useless in every way possible. In the end I had to arrange my own tow and tire repair, costing me $358 plus many hours of lost time waiting for Budgets non-functional Roadside Assistance to do... nothing whatsoever. Easily my worst-ever rental experience and a very bad indication of cost-cutting by Budget. Never, ever, outsource customer-facing roles and this is especially true when customer-facing role is for something like roadside assistance. On the bright side, the vehicle was at least mediocre.

Name: R***** Z*******
Date: 2023-10-21 15:47:59
Rating: 1
Comment: I rented this car and upon leaving your location at SFO I asked the attendant about the dashboard warning for maintenance and was told not to worry at the attendant looked over the car. After driving several hundred miles my like and that of my family were put in jeopardy. All 4 tire were worn out and both front tires were bald with the metal cords showing thru the rubber. This car was illegal to be on the road in California and had to be picked up by your tow truck company. I was left without a car for the rest of my trip and had to take an Uber from Modesto CA to SFO. I called customer service several time and no one has bothered to contact me. I expect no less than a full refund and some sort of consideration or contact from senior management.

Name: D**** S*******
Date: 2023-10-18 21:29:57
Rating: 1
Comment: Rented a car which was supposed to be at full gas. Turned out to be at 3/4 level. Ive indicated this problem. Was told to inform the exit check counter that they will note this down, which they did, and that this would not be problem. I then returned the car the same level Ive received the car - and, of course, I was charged $50 extra because I had not returned the car at full gas. Meaning, I had to finance the extra gas for Budget Car Rental I guess? It should be a simple job to note down at which gas level the car youre renting out is... but apparently not so.

Name: D**** L******
Date: 2023-10-17 20:40:37
Rating: 3
Comment: We at least got the car we had reserved, however, it was filthy inside and out and was obviously smoked in as well. Not likely to book with Budget again next trip.

Name: D** S*******
Date: 2023-10-14 20:18:39
Rating: 1
Comment: Absolutely do not, under any circumstances, entrust this company with a spare thought, moment, or dollar. Absolute awful experience. I was treated like my presence was an inconvenience, took over 2 hours to get my car, and when I dropped it off I waited 15 minutes without being acknowledged and so I just kind of... left it there? I felt like this company hated me for being stupid enough to choose to do business with them. Well, I read you loud and clear. Ill stay away, since thats clearly what you want

Name: B****** M****
Date: 2023-10-13 20:24:12
Rating: 1
Comment: The car was broken into and all of my luggage was stolen. While this wasnt budgets fault, I had full coverage to cover personal affects because Im familiar with Oaklands reputation. It took over a week of calls to even get in contact with the correct department, and now I need physical receipts for each of my belongings that was stolen to maybe get reimbursed. Ive been unfortunate enough to have this happen to me before while I was renting from another company and the process was much easier and I was able to replace my belongings.

Name: J*** P*****
Date: 2023-10-10 23:08:55
Rating: 1
Comment: Entire experience was sub-par. The rental agent told us the class of car we had reserved was not available (full size Camary), so we would be receiving either a Malibu or Altima. When I pointed out that those are both mid size cars and we were being charged full size rate, she insisted they were full size class. She became quite rude when I disagreed and said that generally a customer would receive the next HIGHER class when the car they had RESERVED (several weeks in advance) was not available, certainly NOT a downgrade for the same price.The assigned car was at the absolute farthest position on the lot. we walked past several cars of the same model (Chevy Malibu) while walking to the furthest back corner of the lot.The car we received had NOT been cleaned. There was still trash in it from the previous rental. The car was NOT full of fuel. The gauge indicated 3/4 tank.When we returned the car FULL of fuel, we were charged a fuel service fee, on top of the rental charge.This is the first time I have used Budget. I utilize rental cars 3-5 times a year. I realize this is a small # compared to some of your customers, but this still represents $1200 - $1500 of revenue (or more) per year.My experience with Budget this time assures that you will be at the bottom of my list for future rentals.

Name: J**** F******
Date: 2023-10-09 06:48:41
Rating: 4
Comment: It was an overall positive experience renting our car from Budget in San Francisco, CA. I only have a few qualms:Pricy for a basic 4 day rental booked way in advance. It cost me $475 for a basic little four door car. The car we got was nicer than we were told we were getting, but did smell like smoke, which was a little tough for me as an asthmatic, and also hoping we don’t get charged for that because there were stickers all over the car saying “$450 smoking fee.” My final qualm is that the gas situation is such a rip off. There’s so fair option for fuel which is frustrating. We were only going to use half of a tank for our four days and our two options were that you HAD to buy a full tank of gas from Budget, which they were charging $6.50/gallon for but we wouldn’t need a full tank, so regardless you don’t get your money back. The second option for fuel refill was that they’ll just refill it for you at $9.99/gallon. I almost had a stroke!But overall, they gave me a car that worked. Picking the car up was easy as was the drop off, which we always appreciate when you’re trying to catch a flight.

Name: J**** B*****
Date: 2023-10-04 20:32:16
Rating: 3
Comment: Besides waiting for almost 30 minutes in line at SFO, once I started driving the car I noticed how filthy it was inside. The inside windows were so dirty I had to pull over and wipe the inside so I could see the road ahead. I addition, lots of dirt on the floor. Because the car was so dirty, I stopped at a car wash, which cost me $28.00. Id be happy to supply a receipt. Id appreciate some compensation. Besides a filthy car, the overall experience was good.

Name: �*
Date: 2023-09-26 04:12:28
Rating: 1
Comment: Be aware of hidden fees and branded vehicles offered at the counter.First of all, I rented a car through the website, and the total cost including tax was less than 800 US dollars (for eight days). The final cost was US$1,437. When I checked the cost, in addition to insurance, there were two more taxes and fees. After calculating the hidden service fee, it was almost twice the price. I asked the counter to explain. The counter said very rudely. The implication is that if you dont want to rent, you can cancel now. Do you think I still have a chance not to rent when I get there? ? Its simply a fraud group.In addition, I originally registered a Ford car or an equivalent car online. The lady at the counter originally wanted to give me a Nisson car. She also had to convince me that the size of this car was enough for you to drive alone. Now it is the only car she has, but after a long period of communication and rejection, she finally bought another upgraded car. Therefore, I want to tell the car renters who come back that they must stick to it and dont be cheated. How can someone who spends an average of nearly two hundred dollars a night on renting a car be cheated into renting a small car?

Name: T R***
Date: 2023-09-25 20:38:41
Rating: 1
Comment: Budget rental in SFO is renting out some busted up vehicles. I refused 2 other vehicles because they were filthy and stunk so bad. 1 car they tried to give me had an illuminated warning light so they switched me out to the one I ended up taking. As a rental fee bonus of $230 for 24 hours, there were ants crawling on the dash and shifter this morning.

Name: M*** M***
Date: 2023-09-24 13:24:55
Rating: 4
Comment: We arrived to budget at the SFO center after a 13 hour flight to find a line at the desk that was what seemed a mile long. They had 11 attendant spots with only 3-4 filled depending whether they were taking breaks. It took us 45 mins of standing in line. It wasnt til we got to the counter that the lady told us that we were Fast-Break members and could have avoided the line by going straight to our car! They should have someone checking with everyone in line to see if they have this feature. There was nothing that told us that we did... But afterwards, everything was great! The car was wonderful and return a breeze. We like Budget...

Name: W****** v** D**
Date: 2023-09-24 09:37:48
Rating: 5
Comment: The budget employee thought we could use a nice car! Wauw thank you so much for this all American experience! Great great service!

Name: G***** L**
Date: 2023-09-22 21:35:26
Rating: 4
Comment: Picking up the car was quite straightforward and rather quick (but many people in the queue at the airport). The only negative point was we were not properly told how and where to retrieve the child seat in the parking lot.Returning the car was super simple.The car was recent (2022) and in good shape.

Name: D**** T*****
Date: 2023-09-21 23:21:46
Rating: 1
Comment: My experience with Budget rental this last time was disgusting. After walking 1/4 mile to pick up the car, someone else was getting into it, with the right tag number on their paperwork. Had to go back, wait, get a vehicle we didnt want. On return, having only driven it 147 miles, they claim that I damaged the windshield. There was a small chip, obviously from a stone thrown up be another vehicle...... How is it Im responsible for that..... None of us can plan for that, thats normal ware and tear. Then treated my like a criminal when returning the vehicle.They wont have that opportunity again........

Name: n*** c******
Date: 2023-09-21 07:06:28
Rating: 5
Comment: Our Car Rental experience with Budget at San Fran Airport was awesome. The collection was great with the wonderful person giving us a choice of vehicles within our category. The vehicle itself was absolutely perfect for our tour of California. The drop off was flawless. Will defo use Budget next time we’re in the US.

Name: S*** M*****
Date: 2023-09-17 00:56:17
Rating: 1
Comment: There was a wonderful smiley face sign telling us we were next... That was the last and only good experience we had!The counter was empty until 8:05. There was a line of people waiting, while every other companys desk was staffed.Robert helped us. My buddy, who had made the reservation, explained that he had lost his wallet at our previous airport. As he asked if he could use a picture of his id, State sponsored app, or any other type of substitution, Robert immediately started shaking his head and saying no, no, no, clearly not even listening.Throwing ourselves at his mercy, we asked what solutions were available since the car was prepaid. He shrugged and asked, what would you suggest?After taking a couple of moments to get over the absurdity of us trying to figure out their policy, we asked him plainly if there is any solution he could provide. He said that there was no way we could leave with the car that day.I asked him if I could use my drivers license in place of the person who reserved it. He said that that would be no problem.The fact he was ready to send us away, hat in hand, reservation already paid for, when there was such an easy solution was mind blowing.Then we get to the petty part!This was my bachelor party weekend. He asked if we were leaving the city. I stepped away and covered my ears so I couldnt hear, as our final destination was a surprise, and came back a few seconds later and asked if it was okay if I could listen again. After my best man confirmed, Robert immediately asked, so youre going to Sonoma wine country?What a jerk 😂

Name: R*** W***
Date: 2023-09-15 17:46:44
Rating: 1
Comment: Terrible experience. I reserved a compact vehicle 3 weeks in advance which they did not have when I arrived, so I had to drive a massive extended cab truck around San Francisco which was too big for the parking garage work had reserved for me. Budget ruined an entire day of my trip, then hit me with $180+ in surcharges and fees, when the rental itself was only $96. Never again.

Name: D**** A*****
Date: 2023-09-15 10:31:04
Rating: 5
Comment: The service I received was excellent. I was kept informed and kept in contact by email right throughout. Although there was a bit of miscommunication from the lady at the pick up desk about extra charges, the whole process right from pick up to when I returned the car to your depot at SFO went smoothly and I got my bill and final settlement almost immediately by email. My thanks to the team from whom I experienced a very efficient and helpful service.

Name: J** M****
Date: 2023-09-07 01:41:03
Rating: 5
Comment: Picked up my rental at SFO . Pleasantly surprised with the polite and helpful associate at the counter. The car was exactly as promised. Rental return at SJC was equally pleasant.

Name: A**** S****
Date: 2023-09-05 05:19:24
Rating: 1
Comment: The staff at the counter were very rude. I was traveling from the east coast on a late arriving flight due to a hurricane. I had an issue with my credit card and the gentleman checking me in was very rude and impatient.I had a separate interaction with another lady at the counter after I came back from the car depot to ask for a different rental car. She was also very rude and suggested my choice in using the cheapest rental site was the reason I didnt get the car I wanted. She offered no solution and even went so far as to print out my reservation and highlight the discounted rate I paid. Awful experience.Lastly, I cant think of a worst city to drive a 4 door pick-up truck in the San Francisco. To make matters worse the vehicle was an older model and didnt have GPS turn by turn capabilities. I had to navigate tight, narrow and dangerous sharp turns on bad roads while holding my phone in one hand. The care was also dirty (stains all over the fabric and the outside hadnt been washed).

Name: A****** J*****
Date: 2023-09-04 05:01:00
Rating: 5
Comment: Great experience! Really grateful for Jerald the checkin counter- he made our experience so much brighter with his contagious energy & excitement about the car we were getting. He even made sure we got the best car for where we planned on driving it - really went above and beyond 🤗Our rental experience was seamless! Our car was comfy, pick up & drop off were easy, price was right, what more could we ask for!

Name: S*** B*******
Date: 2023-08-23 21:42:16
Rating: 3
Comment: I reserved a Toyota Prius Hybrid type vehicle, approximately 2 months before flying to San Francisco for vacation. It took approx 2 hrs to get through the line with only 5 people at the desk. It was terribly hot and the customer service person I got was rude. She said that the vehicle I wanted was not available but she did offer me a brand new SUV plus lots of upgrades, if I would accept it. I politely explained that the reason I wanted the hybrid was because of the gas prices in California. I then asked if I could get a fully electric vehicle and was rudely told NO! That’s when I asked for the Supervisor. The Supervisor offered a Toyota Prius Hybrid that had 50k miles on it. That was totally fine, as long as it was mechanically sound! Budget Rent a Car, YOU NEED TO DO BETTER! I paid almost $800 for a rental car for 1 week. The vehicle was 3 times the cost of my car payment and more than the cost of my flight plus….I might have been able to buy a new car for the amount of time it took to rent this car. SMH!!!

Name: Q L
Date: 2023-08-15 18:00:48
Rating: 1
Comment: Long line and understaffed.I wish the staffs can save the unnecessary conversation like where you from. City sight seeing etc . People here interested in renting a car and get out of here.Not here for relationship....gosh.

Name: M***** M*******
Date: 2023-07-30 19:59:59
Rating: 4
Comment: Great service, car was easy and met our needs. we were offered to buy a tank of petrol on pick-up, which I thought was excellent and saves a lot of hassle trying to get the car filled before drop-off. The only downfall was that we wanted to extend our rental by 6 hours to fit better with our departure time - I tried to using the automated phone service but they wanted an additional $1000USD for the 6 hours of rental, which is ludicrous - that is almost the same amount we paid for the entire 2 weeks we had the car. Its disappointing, I am happy to pay extra for the additional hours we required but that was far too much money - felt like a huge rip-off.

Name: D****** L****
Date: 2023-07-23 09:39:29
Rating: 4
Comment: Booked the car in advance as part of a car / flight package. Service was fine when we arrived. Drop of was really smooth. One comment would be that we were encouraged to buy a toll pass to cover our 16 days of travel. This was unnecessary and bit of a con. Otherwise, car was in good condition and no other problems at all.

Name: K******* C*******
Date: 2023-07-20 15:48:22
Rating: 5
Comment: Renting using Budget fastbreak is such a breeze! No long lines to pick up your car. Same as well when you are going to drop off your car. I got an old Honda Civic unit but it runned smoothly as new. Just be mindful to check your rental car for any wear and tear before leaving the facility. Otherwise, I highly recommended this rental company.

Name: y*** r
Date: 2023-07-15 17:11:17
Rating: 1
Comment: Got executive SUV for $2000 for two weeks from SFO. Car extremely dirty. Cigarettes. Bottles. French fries. Etc. cleaned the car but still smells like smoke. Contacted Budget and they recommended to swap it in budget Santa Rosa airport. Took me more than an hour to exchange for smaller older car. My recommendation is to check out your car thoroughly before driving away

Name: P*** E****
Date: 2023-07-11 03:59:07
Rating: 5
Comment: A great deal from Budget at San Francisco, super service from the staff. Only gripe was the hidden charge of an airport concession recovery fee, which wasn’t explained to us at all, that appeared on the bill after returning the car. Oh, and the Mustang convertible’s rear windows didn’t close fully, automatically, when the roof was closed; which was only a minor irritation once we figured how to do it manually.

Name: L****** L**
Date: 2023-07-02 09:30:29
Rating: 1
Comment: I arrived in the mid night. And there were tons of people waiting in lines!most of the counters are close. The car rental companies just ignore the peak season and keep people waiting!!! I literally have been waiting for 2 hours!!!! It’s 2:30am people are still waiting!!

Name: D**** D******
Date: 2023-05-27 18:47:47
Rating: 1
Comment: Unacceptable wait time at Budget. I am not sure how this can be acceptable to anyone in corporate offices. Maybe get down here and work the counters. Waiting 2 hours in a long line is using MY TIME up. Three workers. Don’t blame them. Figure it out. Corporate Budget Avis is obviously raking in $’s. One person at counter much of the time (see photo). Based on reviews this is ongoing issue

Name: J*** K
Date: 2023-05-15 18:15:33
Rating: 1
Comment: I rented a full size sedan from Budget last week at their San Francisco International Airport location. My intention was to drive to Sacramento to go on a date as my personal vehicle is not in the best condition. I was initially pleased that my Fastbreak membership enabled me to pick up my rental agreement and proceed directly to my car, skipping the main lobby check in line. I saw my Nissan Altima rental sitting way out at the very end of the last row in the parking garage. Right away, my enthusiasm waned after noticing a large paint scratch pattern on the right rear door. This car’s paint job suffered from various dings, scratches, door dents, and cosmetic damage to the right front bumper. Even worse, the interior smelled like a combination of cigarette smoke, vape, and/or weed. The car’s windows were rolled down and I believe the cleaning staff skimped on their duties. The front and rear floor carpets were dirty and had not been vacuumed. A large discolored caked dirt/dried mud smudge was evident on the center-right portion of the rear passenger seat. I needed to get up to Sacramento and begin the two hour drive at that moment and did not have time to return upstairs to the rental counter to exchange cars. The Altima ran very well. But upon returning the vehicle back to SFO the next morning, I complained about the above conditions to the return lane agent. She listened empathetically for a moment then proceeded to walk around the car, pointing out the blemish not being in her records (I forgot to purchase the LDW because the Budget app is very quirky and freezes up. I did not see an option to add an LDW during the online checkout process). Fortunately, I’d snapped a few pics of that scratch as well as the aforementioned cosmetic faults. They featured the date and time. Rather than acknowledging the authenticity of the pics, the agent took my phone number and warned me that her supervisor would likely call me. Just that passive aggressiveness began to stress me out. So I left the facility, hopping on the Airtrain people mover that runs from the rental car center to the main terminal where my personal vehicle was parked. Just then I noticed my emailed receipt in my inbox. But a few minutes later I received a second receipt informing me that my charge was over double the cost of my rental! I began feeling an adrenaline rush of anxiety because I thought that the shift supervisor decided to double the charge on account of the paint blemishes! I’d activated a toll payment on my personal Fastrak account to cross a local bridge and wondered if their computer had erroneously charged me Budget’s toll crossing rate. So upon examining the second email, I was shocked to discover that Budget had emailed me another customer’s receipt! This adobe acrobat receipt detailed his address, partial credit card number, and other personal and confidential account data! Naturally, I began wondering if my account data and receipt had been sent to someone else!I work in customer service for an airline at SFO and am well aware of the various trials and tribulations of the post-pandemic travel experience. Every time I’ve rented from this outfit in the past, I have encountered musty and cigarette/vape/marijuana odors, cosmetic dings, lack of cleanliness, and availability issues. This is by far the most unpleasant encounter I’ve had with Budget.

Name: M*** L****
Date: 2023-05-12 18:42:30
Rating: 4
Comment: I was expecting a difficult rental pickup due to a very negative experience w/ Avis in Syracuse last October.The Budget rep I worked w/ at SFO, Baron, however, proved my expectations wrong. Awesome employee! Easy pickup and advice about sights to see and traveling around SF and Oakland. Overall great car and experience.Only negative was that I was an hour late for my drop off and got charged an extra ~$60 for it. I think this is a silly policy designed to squeeze a few extra bucks out of travelers. That said, it is in the terms and conditions, and Budget was willing to work w/ me and cut some of the charge off.

Name: L***** S******
Date: 2023-04-24 22:25:43
Rating: 5
Comment: Pick up and drop off at San Francisco airport was extremely quick and easy. The person who served us was friendly and helpful. The vehicle we hired was very clean and comfortable and was of a high specification. It made our road trip very easy and car was very reliable. We have already booked again with Budget British Airways for a European trip.

Name: K***** A*****
Date: 2023-02-01 12:33:51
Rating: 1
Comment: This was the worst car rental experience I have ever had! First the car they gave me was mechanically unsound. They couldnt even figure out why the engine light was on, so we had to trade it in. The support tech was helpful, but we had to go out of our way to get it taken care of because the 2 budget locations within literal walking distance didnt have replacement cars. Then the 2nd car had mold in it, like fuzzy growing mold! It was extremely nasty. The 3rd car was newer and had no problems but they they overcharged me on the gas refill option. I was told about $70 for the option to bring back on E, for an economy car even though it just cost me $68 to fill up my Ford F150 - but they had the audacity to charge me over $150.00.The only saving grace was their customer service agent Gabi who processed a refund immediately without any question.I would really have to think hard before renting from Budget again

Name: J****** M*****
Date: 2023-01-24 18:44:11
Rating: 1
Comment: Rented this car from SFO while on vacation with my wife and son. After having the car a short time, it became clear the car was in poor shape. It had over 40,000 miles, and it was simply not maintained. It had dents and scratches all over it. The driver seat trim was broken and falling off. The tire light come on and found that the right rear tire was bald and had chunks of rubber missing. I took the car to the MRY location to swap it, but my impression was that since they did not rent the car, they were not that interested in helping. Poor brand management at the very least. I rent a lot of cars- Ive never seen one this bad.

Name: R**** R******
Date: 2022-10-22 07:50:55
Rating: 1
Comment: 12:30 am Easily 75 people in line. Two tellers behind the desk. The line is just crawling so slow. By the time I get to my hotel in Santa Clara, it will be 4am. Not enough time for sleep. Too bad I prepaid my hotel in advance. The sun comes up two hours later. I could have just slept in the car and saved $200.

Name: D**** D*********
Date: 2022-09-13 14:09:23
Rating: 1
Comment: Budget rental at San Francisco airport was completely short staffed and unprofessional. There was a line of 50-60 people and only 2 people working the counter and one of those people decided to take a break while the line kept getting longer. We waited two hours in line for our rental car and they tried giving us a car we didn’t pick. There were people waiting hours for a car that was not available to me and that they had preserved.I’d give 5 stars to the Napa budget location however for outstanding customer service and extending our drop off time as a courtesy.

Name: F***** B********
Date: 2022-09-08 01:54:18
Rating: 1
Comment: Expecting a one-hour wait at the counter for a pre-paid, pre-checked in car rental. Outrageous.2 counter opens for a line with about 100 people. No warning.Update:2 hours wait in line. After half hour of additional wait at front desk, my Prepaid medium pickup truck not available. Then they gave me a van that was given to another passenger. Ended up with an SUV.

Name: C B***
Date: 2022-08-24 01:11:04
Rating: 2
Comment: Two stars because the agents at the counter were lovely, and did their best to accommodate everyone who had been waiting 2+ hours for their rental car. I would recommend going elsewhere to rent a car at SFO, they ran out of cars and didn’t inform anyone. A line of 150 people waited until cars became available. They shouldn’t have taken the bookings if the inventory wasn’t available.

Name: T*** B*
Date: 2022-08-13 13:20:45
Rating: 2
Comment: We rented a Mustang/Camaro convertible in San Francisco to drive along the coast from Fort Bragg to San Diego. We got a Camaro (wich I personelly think looks better) that didn´t disappoint us, we where more disappointed by the overall state of the car.1. The last time the car´s wer cleaned was 2006 on the inside and 2012 on the outside. The inside had sticky leftovers from the pre drivers and the outside was just dirty and not cleaned.2. The first car had multiple dents and scratches, so that it wasn´t presentable on pictures or in the public.3. The first car hat the steering wheel pointing at 10 o´clock4. On the second car the tires where worn outOverall I have to say, the staff in your stations are all very kind and tried to help us in the best way they could (thats why you get 2 Stars). But the overall state of the vehicles I had was poor. The worst is, it would have only taken 30-60 minutes of extra work clean the car properly and check the technical state of it. I had to drive 200 miles back to San Francisco to change the car, just to get a technically nearly ok car with worn out tires but nearly just as dirty one. So clean the cars and look that they´re in a technical state that someone who´s paying a lot of money for the rent, would actually appreciate it. With those 30-60 minutes more work, you would have gotten 5 stars.

Name: F A
Date: 2022-08-09 18:38:00
Rating: 3
Comment: After waiting in line for 1 hour and 5 minutes I can tell its a very busy place, with a few dozen people in line in front of you, ...while only 3 agents working 😱 Effectively only 2 because the 3rd one constantly leaves his counter to consult with someone who seemed to be very indifferent to huge lines and how much time the process takes per client. I am not rating them 1 or 2 stars only because they upgraded me to a better car for the same price as my original booking. Also in general, cars selection options seems to be pretty good and staff seems to be polite.

Name: D**** P*****
Date: 2022-07-18 20:36:45
Rating: 1
Comment: If I could give 0 stars I would. We waited in line for over 2 hours waiting for our prepaid car with anywhere from 1 person behind the counter working up to 4 people; they just came and went at their leisure. No sense of urgency from the staff and no apologies for the unreasonably long delay. Never will I rent from Budget again

Name: T C
Date: 2022-07-06 11:29:48
Rating: 3
Comment: The line was extremely long and there were not enough people to take care of customers. While I took advantage of the digital check in, that had no affect on the 45 minute wait in line. There should be a separate line for digital check in customers. The car I received had only a half tank of fuel which also took more of my time.

Name: D**** S*
Date: 2022-06-29 03:08:58
Rating: 1
Comment: More than 20 customers in line and one person at counter which just left for dinner and now there’s no one. They got 15 counters and no one at the counter. Standing from last 30 mins and line did not move. After 13 hours of flight you just need to stand. It is frustrating.No wonder all other rentals are sold out and budget is not, they are terrible.UPDATE: I returned the car in LA with a FULL TANK and they are charging me 103 U$ for refuel (aprox 10 gallons). Their entire system is a joke and made to scam people. STAY AWAY FROM BUDGET.

Name: v*******************
Date: 2022-06-26 19:24:41
Rating: 4
Comment: I had a series of unfortunate luck resulting in three flat tyres on two seperate vehicles. On the first occasion I was stranded for several hour by the roadside and had to change the gyre myself with the help of San Mateo Sheriffs - so I was NOT happy at all about using Budget, after this experience. I do want to recognise how fantastic the Avis / Budget Operations Manager - Autumn Poti was at SFO in helping me change the car. I would absolutely book using Budget / Avis again and this is largely down to dealing with her. Both cars were excellent - but it has been the fantastic work of their customer team that would convince me to use them again.

Name: G*** C*****
Date: 2022-06-21 17:51:20
Rating: 1
Comment: Last year, I had such a horrible experience with Budget Car Rental while traveling to Kauai, Hawaii, I swore Id never use them again. Forgive and forget, right? Recently, I decided to give them a second chance, and what you see is the end result. There are probably 50 to 75 people waiting to be checked in, and two people are behind the counter. Unbelievable! People have been waiting in line for over an hour, and I believe thats how long it will take me. If you ever think about renting from this company, think again. Its a mistake that you will regret.

Name: S**** X*****
Date: 2022-06-18 17:17:31
Rating: 1
Comment: Horrible customer service on the rental pickup counter.Long line to pick up the car. 1000s of people are awaiting and not even a single person assisting to pick up. Please stream line the process.We came for a 2 days vacation in SFO, but that doesnt mean I need to spend 1 day in rental pickup????!!!!

Name: Z** C
Date: 2022-06-18 03:33:35
Rating: 1
Comment: I had a reservation and told directed to Level 3 and the counters were closed telling people to go upstairs to Level 4 customer service counter and told had to wait in line 3 hours for a car…only two agents working the crowd in the pictures. Cancelled reservation and they have the nerve to charge me the entire balance. Avoid using Budget like your life depends on it.

Name: M K
Date: 2022-05-22 03:45:09
Rating: 1
Comment: 20 customers in line and one person at counter. They got 15 counters and no one at the counter. Standing from last 30 mins and line did not move. After 5 hours of flight you just need to stand. It is frustrating. My flight landed at 7:10 PM, I got car at 9 PM. It’s better to either get if from Hertz or Enterprise.

Name: r**** k***
Date: 2021-10-30 07:22:41
Rating: 1
Comment: Worst rental ever in my life. I reserved and paid full already but i waited more than a hr to get my paperwork done. They chit chat with all worldly stupid stuffs. There is no app or there is no kiosk to pre print and proceed. Never go for budget or this location againStaffs are really worst.

Name: s**** m*********
Date: 2021-09-11 02:17:34
Rating: 5
Comment: They didn’t have what we reserved but provided similar vehicle. We reserved minivan but they only had Suburban. Overall no complaints, service was great but when we returned the car at LAX they charged us $300 or so for fuel (Fueled literally two blocks away from their LAX location and I made sure it was really full before I returned it) after phone call they returned $ so always take pictures and keep receipts when dealing with rental car companies so you have proof!

Name: L**** H*****
Date: 2021-09-05 00:59:44
Rating: 1
Comment: I havent even gotten my rental yet and I have been in line for an hour with two more hours to go. There is only two people working the desk and a manager. The manager could very well get on a computer and help with this long line to get people moving. No. He found it more important to leave and get iced coffee for the agents. I get it nice treats and all but while the line is 3 hours long isnt acceptable. Everyone is short staffed. That shouldnt be the excuse for a three hour long wait.

Name: C********** W****
Date: 2021-07-19 03:16:30
Rating: 1
Comment: Under staffed and did not have the 15 passenger van we reserved. What is the point of reserving a vehicle if you dont get what you reserve. We had already paid in full before starting our trip.The line was ridiculous. There were only two people working. We waited over an hour before getting to the counter. Then I was told they didnt have what I reserved. The only option offered was two separate vehicles, which sucked for our vacation plans and cost more in tolls, parking and gas.

Name: L**** M*****
Date: 2019-11-10 21:26:01
Rating: 5
Comment: Was helped by Mike and he is a great representative of Budget. He could not have been friendlier or helpful. Easy train ride from the terminal to the rental cars. Glad to rent from Budget every business trip. Clean facility.

Name: D***** H******
Date: 2019-06-19 12:51:44
Rating: 4
Comment: Easy in and out. Very friendly staff. Good prices too through Costco. Lost a star because the only cars they had left were trucks. We reserved a midsize sedan. Sure, technically we got a serious upgrade in terms of price. Trucks are WAY more money to rent. But they are also significantly less comfortable and worse on gas. My aunt has mobility issues and had a terrible time getting in and out. Also no place to put luggage out of sight. Made for some long, uncomfortable rides. Over all it got the job done.

Name: P**** D********
Date: 2018-04-20 05:55:51
Rating: 1
Comment: I’m rating 1 star because the vehicle I rented was in unacceptable and poor condition. When I was asked “how was everything” upon returning the car I made my complaint and was told to speak to a manager, that was it. I couldn’t speak to a manager because my priority was not missing my flight. Long story short, I was given a sports car with extremely low tire tread on the rear tires (rear wheel drive). I rented the vehicle on 04/15, and that afternoon it started to rain, the car was drifting on the interstate at 50 mph and was hydroplaning. If it weren’t for my Wisconsin-winter weather-driving experience I’m pretty sure I would have lost control of the vehicle and caused an accident. Do not rent the Nissan 370z! Inspect the vehicle’s tires! I will look elsewhere when renting vehicles, Budget is not worth risking your life. Here are pictures of front and back tread for comparison. What will management do to prevent a scenario like this again?

Name: M***** L*****
Date: 2017-08-17 03:07:38
Rating: 1
Comment: Budget Car Rental - SFO. Understaffed at the pickup counter. Long line, 12 counters with only 3 staffed. The longest rental car line I have ever waited in. Any rental company. Any city. This in the epicenter of world technology. But tech cannot replace good management. Or can it?

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