Budget Car Rental
Category: Car rental agency, Van rental agency
Address: 6420 McNair Cir, Sacramento, CA 95837, United States
Phone: +1 916-922-4789
Worktime:
Address: 6420 McNair Cir, Sacramento, CA 95837, United States
Phone: +1 916-922-4789
Worktime:
| Day | Time |
|---|---|
| Monday | 6 AM–12 AM |
| Tuesday | 6 AM–12 AM |
| Wednesday | 6 AM–12 AM |
| Thursday | 6 AM–12 AM |
| Friday | 6 AM–12 AM |
| Saturday | 6 AM–12 AM |
| Sunday | 6 AM–12 AM |
Site: https://budget.com/en/locations/us/ca/sacramento/smf
Rating: 3.1
Services: Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Rating: 3.1
Services: Highlights: Active military discounts,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
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Name: t**** o****
Date: 2024-04-06 20:42:01
Rating: 1
Comment: Horrible now that I just got a text they are trying to blame Me for a dent that was on car when ai got it. It had a white pen arrow but barely can see it, also registration ran out in feb and I got it late march. They Are not going to put that dent on Me. Bad enough I got it with both exp tags and a dent. They never checked it ut for Me. They were closing gave Me the keys and paper work and said its in row 11 and it was dark and late. Im furious!
Name: A***** R******
Date: 2024-03-27 22:12:27
Rating: 5
Comment: I recently had a great experience renting from Budget car rental. The Dodge Hornet I received was almost brand new with only around 700 miles on it. The all-wheel drive with brand-new tires was perfect for my needs. Despite arriving after midnight, the check-in process was smooth, efficient, and fast once the counter opened at around 5 am. Additionally, the lady at the rental desk was friendly and accommodating, enhancing the positive experience. Overall, I highly recommend Budget for their excellent service, and I wouldnt hesitate to rent from them again in the future.
Name: C***** J******
Date: 2024-03-25 21:03:47
Rating: 1
Comment: Rented a 2024 Dodge, Hornet over the weekend in Sacremento, California. They provided the car with the battery dead. So, we couldnt use a lot of the features of the hybrid features.
Name: G***** A*****
Date: 2024-03-17 00:10:46
Rating: 5
Comment: SMF crews are quick, attentive and honest with customers.
Name: M****** L***
Date: 2023-11-09 14:13:27
Rating: 4
Comment: Booked my SUV through Costco and the process went smoothly and saved my cost by 35%. The gentleman at the customer service counter didn’t seem educated on the SUV I was going to receive. Mentioned no power seats after I mentioned I needed them for my height. Upon arrival to my SUV, the car was loaded and had powered seats. If Budget could educate there reps better they would of received 5 stars.The SUV ran perfectly and got 29mpg. It had XM radio and worked with my iPhone.
Name: E* L*
Date: 2023-11-03 17:10:21
Rating: 2
Comment: I was given whatever van they wanted. Pickup was fast and felt like get out of the way process. The van was filthy, and not vacuumed. I was promised a $172.80 Amazon Gift Card through the Budget and Amazon Rewards program within 24 hours if my return, and it’s been 5 days since I returned the vehicle and not gift card. I would rather use another car rental company.
Name: B**** F***
Date: 2023-09-28 23:28:12
Rating: 4
Comment: Got a great vehicle, just not what I selected. If using a 3rd party site, check with both anoit insurance. The shifting was done by buttons on media panel.
Name: N****** E******
Date: 2023-09-20 15:43:03
Rating: 2
Comment: Vehicle rear tires didn’t have enough thread unsafe to drive. Check your vehicle before you leave the parking lot. Waiting 2 hrs to get vehicle when you have reserved it in advance is acceptable and counter only had two representatives working. Not a happy customer
Name: K*** B******
Date: 2023-08-13 21:21:29
Rating: 5
Comment: Great GMC SUV with our budget rental at SIA. Comfortable, good mileage, good AC during a heat wave, great pairing with i-phone. We were very pleased with this car ☺️
Name: K W
Date: 2023-07-03 22:57:16
Rating: 1
Comment: My experience with Budget was extremely disappointing. After traveling only 52 miles in the Camry we were given at the Sacramento airport, the front drivers side tire exploded on the freeway. This was NOT a flat. The tire disintegrated. We were stuck on the shoulder of a very busy freeway, waiting for assistance. Finally CHP arrived, and called a tow to get us off the freeway. The damage was such that a flatbed was required. After being towed to a local Chevron station, Budget Roadside Assistance told us that they would send their tow truck to take the car back to the airport, and deliver a new car to us, which never happened. We spent the entire afternoon waiting for a tow, communicating with RA frequently and texting with THREE different two companies who were supposed to come get us. The RA program is terrible. They were of very little help...apparently just reading off a script. When the third tow company arrived to take the car, the driver told us there was no room in his cab to transport us back to the airport to get a new car. Eventually this was resolved, he took us back to Sacramento airport (with the car) and a new car was given. We lost an entire day waiting for help with YOUR defective car, and lost a days activities at the hotel in San Francisco that we had already paid for. We ended up returning the second rental car early, as it had been broken into in the hotel parking lot and the rear window was in shreds. Again, Roadside Assistance was of very little help. We did make a police report of the damage, and decided we would just return the car a day early. Also, as an aside, BOTH cars given to us had a very odd filmy residue on the windows and side mirrors; not noticeable initially, but as the days wore on and the sun was lower in the sky, the film made it difficult to see behind us to change lanes. Very dangerous! The final bill reflected no credit for early return or for major inconvenience. I would never use Budget again.
Name: P***** O*
Date: 2023-06-27 23:56:06
Rating: 1
Comment: I reserved an infant car seat for my 4 month old 15 pound grandson. I did this over a month in advance. Upon arrival at the Sacramento Airport we waited in line 90 minutes to get a car and when I inquired about the infant car seat I was told they only had a booster seat and that a booster seat is fine for a 4 month old baby. After insisting on an infant seat somehow they found one. I was charged $167 for a dirty car seat with the infant insert missing. I checked online and a brand new car seat of the same model costs only $79.99. Why is Budget doubling the charge of a legal requirement for safely transporting an infant? Terrible service and bad business model. I had to immediately use the rental car to drive to a Target to purchase a safe car seat for my grandson.
Name: G*** A**
Date: 2023-06-22 12:40:05
Rating: 5
Comment: Planning for a family vacation included renting a family sized vehicle… Budget Rentals came through like a champ! Our Chrysler Pacifica (hybrid) took us to the Muir Woods, Baker Beach, and Yosemite National Park with ample space, leg room, comfort, and economy. Speaking of economy, the rate for the week was superb! Thanks to the Sacramento Airport Budget team for helping make our vacation AMAZING.
Name: D** W***
Date: 2023-06-22 04:19:31
Rating: 2
Comment: Disappointed from service at pick-up, condition of vehicle, to difficulty in dropping off (no signs where to drop off car). No floor mats; carpet worn all the way through; windshield wipers were so worn out they were useless (dangerous when we hit the rain outside of Folsom); & lots of dings on the body. Saving grace was the awesome shuttle driver that helped us with our bags from the drop-off to departure terminal.
Name: A***** M****
Date: 2023-06-15 03:37:17
Rating: 1
Comment: I was pressured into buying insurance coverage that I stated I did not need. The car had some sort of bodily fluid all over the center console and front part of the passenger seat/floor. I did not notice when I first entered the car with my daughter. When we arrived at our destination I exited the vehicle then turned back to grab something and noticed it. Totally disturbing. We had to ride back with me sitting in it as it had been baked onto the fabric and plastic console. I reported it when we got back and they did not seem to care.
Name: J** G*****
Date: 2023-03-30 17:56:57
Rating: 1
Comment: People, whatever you do, make sure to inspect your tires prior to driving off in the rental provided. I took that aspect of renting a vehicle for granted, I will never make that mistake again. As the wife and I were driving a few hundred miles to northern California, driving on sharp mountainous curves, in wet conditions no less! Fortunately were here, writing this review, instead of our family and friends mourning our deaths.
Name: S***** S******
Date: 2022-12-06 03:43:18
Rating: 5
Comment: A great rental experience and a good price, dependable vehicle Kia Soul very nice good ride, air conditioning, acceptable speed and mileage for gas ⛽️ the car had a few dents . But exceptional
Name: S***** P*****
Date: 2022-10-30 23:15:40
Rating: 1
Comment: I was very unhappy with, y experience. It took an hour to get my vehicle. I had prepaid and filled out all forms prior to arriving in Sacramento. There was no Budget employees at the counter. The agencies next to the Budget counter tried to help but had there own customers to deal with. When I finally got to my vehicle, the car was filthy. Hadn’t been washed and no one around to assist me. I will never rent from Budget again.
Name: A******* L****
Date: 2022-09-10 05:17:58
Rating: 1
Comment: All of the cars on the lot looked to be pretty banged up. The car I was given was covered in dents and scratches. The inside was so dirty like they never bothered to clean it once. Seats all had stains, dirt all over the floors. The entire car smelled like cat urine and the ac unit smelled even worse. When brought to their attention they didnt really seem to care at all and just shrugged it off. Prices were also way over what was quoted with all the hidden fees they tack on. Worst rental experience Ive had will not use Budget again.
Name: D******
Date: 2022-08-11 20:06:50
Rating: 5
Comment: Got in around midnight so it was fairly busy and not a lot of car selections. Agents are under a lot of pressure to upsell but they understand when you dont want to and do not force you into anything like other predatory rental agents. Would book at this location again with no hesitation. KEEP IN MIND VERY LITTLE HELP AND A LOT OF PEOPLE DONT HAVE THEIR DOCUMENTS READY WHEN PICKING UP THE CAR
Name: M***** L********
Date: 2022-07-30 17:07:32
Rating: 1
Comment: Tire Blow Out caused by pure Negligence for allowing a balding tire with the metal strands showing to be rented from Sacramento International Airport. Alignment was out to cause this and another tire was almost at the legal limit on the tread markings. It took over a day to receive a new vehicle which took away valuable limited time I had for my parents 50th Wedding Anniversary. Avis Budget put my family and others lives at risk. You have caused severe stress on my wife who is expecting and it was a slap to my face for customer service to offer me a $200 refund for the trouble and then when I said I wasnt satisfied I took it to Customer Escalation they said the best they could do was a $300 refund. Double check your rental car tires before you drive off with it because apparently Avis Budget doesnt really seem to care about routine maintenance or customer satisfaction along with your safety.
Name: M******* D******
Date: 2022-07-16 13:45:50
Rating: 5
Comment: The professionalism demonstrated during the rental checkout helped to ease the change in time of arrival. The price made a difference and the opportunity to walk up quickly provided the comfort that I selected the right rental company. The location of the car was easy to find. Clean inside and out( pictured below). The check back in was great. My receipt emailed to me by the time I got to the terminal. Thanks!
Name: T****** W******
Date: 2022-06-28 12:31:50
Rating: 1
Comment: Rental counter experience was reasonable. Neither good nor bad per say. There was no customer service beyond the counter. Difficult to locate actual vehicle and vehicle itself was absolutely filthy inside and out. Trash and yard debris from previous renter. There was no checkout point either to sign off. Vehicle had not been washed or vacuumed. Windshield was covered in bugs. I stopped at the nearest store to buy disinfecting wipes to try and at least clean off steering wheel, door handles and shift knob. But it was pretty gross. In addition I had rented a midsize vehicle hoping for fuel economy and enough power for navigating bay area traffic. The only vehicle they had available was a crossover that did not have enough power to change lanes safely in busy city traffic. The engine would whine and spin but no power response to actually move the vehicle forward at acceleration. I returned the vehicle cleaner and with more gas than I had picked it up with. Theres really no excuse to not deliver a clean, well maintained rental vehicle.
Name: D*** R********
Date: 2022-06-05 17:18:42
Rating: 1
Comment: Worst car rental experience ever! Prepaid and chose Fastbreak to save time since we were landing at 10:30pm. Called Budget location earlier that day to confirm that the Fastbreak would be open when we arrived - ensured it would be open until 12AM. When we arrived told Fastbreak was closed and had to wait 30 minutes for a car - this while getting the stink eye from all the other customers who did not choose Fastbreak and had to wait on line for 1 hour (we have a friend who was in that unfortunate situation). FIRST car I received, yes FIRST, was provided with marker writings all over the windows stating cracked windshield repair needed. It also was smaller than I reserved. I refused that car. The SECOND car provided came with an empty tank. See photo. That car also had to be returned. Glad I checked the tank since Budget clearly did not upon return. The THIRD car was provided with only three-quarters of the tank full. At that point, I was so frustrated and the kids were so tired, I drove off. I regret not taking a photo of that tank! With gas prices what they are now, that could easily have tacked on another $10-$15 on my rental. SUCH POOR CUSTOMER SERVICE!!!! Very disappointed with Budget.
Name: A** W
Date: 2021-10-06 21:32:46
Rating: 2
Comment: Made my reservation to pick up my rental car at 2pm and it’s currently 2.30pm. There was 3 agents by the kiosk and now we’re down to 1, when the line barely moved. I’ve been queueing since 1.40… This is just ridiculous. Judging by how slow the line moves, it probably would take me another 30+ mins to get my rental.I also would like to emphasis that it’s not this one agent’s fault. It’s a management issue and perhaps a scheduling issue from Budget. He is doing his best to get the line moving.
Name: M****** Q*************
Date: 2021-08-27 15:08:11
Rating: 1
Comment: I seriously dont know why I do this. Im sitting here at the airport with a long line of customers and Budget has one inept representative with that not so bright look on their face who couldnt hit the floor if they fell on it. Every other company booth is fully staffed but I guess Budget figured torturing customers with stupidity and terrible service was better. I have rented with them because of their prices, but this is not worth it and will never again, Id rather pay double for competency and good service. Plus I think Budget has the dumbest customers. This guy at the counter now doesnt understand why he needs a major credit card that works and wont let it go, trying to get a hold of his credit card company for 15 mimutes now.. The representative cant seem to give an answer, nor take someone else until its resolved or not, so terrible and weird. Almost every customer is like that. Well I guess terrible brings terrible. Budget is terrible.
Name: K*** L* P****
Date: 2020-12-16 06:34:22
Rating: 1
Comment: TLDR: If you are in need of a rental car, do not use Budget Car Rental, Avis Car Rental or any other subsidiary of Avis Budget Group or you too could be charged any amount they desire as a cleaning fee in accordance to their terms and conditions and dont bother calling or interacting with their Customer Care team as their customer service is non-existent.Rental Agreement Number: U294435503On Saturday, November 14th 2020, I rented a vehicle from the Budget at the Sacramento Intl Airport with a scheduled return date of November 18th, 2020 for a total cost of $417.75. The vehicle was returned ahead of schedule on November 17th, 2020. On December 7th, 2020 I received the following letter:Unfortunately, as we processed the vehicle that you returned to the Budget location at SACRAMENTO INTL APO,6420 MCNAIR CIRCLE on 11/17/2020, we discovered Pet Hair in the Interior of the car.In accordance with our rental policies, when our vehicles are returned with excessive soilage, we must assess customers for the cleaning service required to return the vehicle to a tidy and sanitary condition that will meet the next customers expectations.The credit card you used for this rental will be billed $479.00 for the required cleaning service.Initially when reading the letter and seeing the amount they wanted to charge I thought maybe I violated some terms of service by having a pet in the vehicle. After thoroughly reading the Rental Terms and Conditions there was nothing that indicated any such violation, in fact the specific verbiage they are hanging this charge on is as follows:8.2: You will also pay a reasonable fee for cleaning the cars interior upon return for excessive stains, trash, dirt, soilage or odors attributable to your use.That same day I called their Customer Care team as the letter instructed if I had any questions or concerns regarding the fee. The call resulted in a dispute being submitted to which I was told I would receive an email response within a few days, which I received later that evening. After several email exchanges they continue to dodge and avoid providing any reasonable explanation as to how they arrived at $479 and refuse to provide a copy of the receipt for the detailing performed on the vehicle.As I indicated in my initial email response, this is not only the first time, but will be the last time, I will ever conduct any business with Budget or a subsidiary of Avis Budget Group.
Name: G****** O*****
Date: 2020-01-22 10:25:32
Rating: 1
Comment: To try and save a few dollars I end up paying way more. When i return the car I end up with aditional charges and no one has been able to explain what are the charges for. Then a week later they charge the credit card $250 for cleaning. I will never use this company ever again you can judge if the cleaning is worth $250 here are the pictures they provide
Name: L*** R******
Date: 2019-09-06 18:34:38
Rating: 1
Comment: I would give no stars if I could!!!!! First off the guy who made my reservations (didnt speak English very well..) & messed up my reservation!! I ordered the car for 3 days & ended up getting it for 2, to where I had to pay an extra day!! Then they told me (the location I picked up from..) Would be open on my return date (Labor day..) but it was closed so I had to drop off 11 miles further, & be charged an extra $50!! I was given a grace period for drop off (30mins..extension because of the new location distance from me..) & I ended up being charged for that as well $78 for the hour (which I shouldnt have been..)!! I paid $383.56 in total & this was without insurance, because my AAA covered me!! The next day Budget charged me ANOTHER $383.56!!!!!!!!! I called immediately, & the first 2 customer service reps tried to tell me its because the new drop off location & the extra hour (which I shouldnt have been charged for, & I already paid in my total..)!! They are taking their sweet time crediting my account that is now overdrawn & sending me through hoops!!
Name: V******* F*****
Date: 2019-07-04 13:32:32
Rating: 5
Comment: Everything was perfect, except the line waiting to get the car. We waited for almost an hour in line. However, when I got to the front, the employee was very sweet. Since Budget had been so busy and cars were going quickly, they only had two options at the time. She said we could get a slightly lower grade car then we paid for or we could get a Mustang Convertible for $10 a day more. After hearing it was a convertible, I decided to pay a little more to have that car. Well worth it! When I dropped the car off in the morning, the man that inspected it was super friendly and outgoing. He made being up so early much more enjoyable. Thank you for a great, fun car and a good experience. We will definitely be back.
Name: N** S******
Date: 2019-06-22 16:17:59
Rating: 2
Comment: Long lines and workers work at 2-3 different rentals. Car we got was dirty. Didn’t want to come back and exchange due to long lines with them taking so long
Name: S***** A*******
Date: 2019-03-02 18:42:39
Rating: 1
Comment: On February 20, 2019 I spent an hour and a half waiting in a line that stretched and blocked the next rental companies line. I asked how long some of the folks towards the front had been waiting, and they said better than an hour. I could not happen but to notice them running keys in as people were signing contracts. They had no additional cars to rent. People who had reservations were leaving and going to other counters to rent cars. My reservation was pre-paid, so I assumed my reservation would be met. as after an hour and a half in line, I finally got to the counter, only to find out my prepaid Escape, or like car per their ad, ended up getting me offered a mini van. Really? A mini van? I chose to wait what I thought would be a few minutes to see what might drive back into the lot. After an additional hour of additional waiting on a bench waiting for keys, The counter clerk looked over and asked if I was still waiting for keys. I replied, yep, Im still waiting. So when I did finally get my keys, I looked at the clock and noted how much of my hard earned vacation time had just got wasted by Budget. A total of 2 1/2 hours. Oh, and when I drove off the lot, just in time for late afternoon rush hour traffic. I had planned my time off to maximize time spent with family. Man the start at the rental agency was the worse. I would steer clear of Budget, as this was my second bad experience with Budget. The other time was at Denver Internationals Budget agency. I will not subject myself to a third round of waiting in line, and not having a car that was pre-paid for. Their business model is dysfunctional at best. I really enjoyed the part when one of the Counter people had had enough, and went into the back room and hid. My frustration now is being vented on Social media to warn other future customers what kind of nightmares may be waiting for them at the Budget counter. What a sad company. I would have given it 0 stars, but it would not let me post until I marked at least 1 star....
Name: J*** S
Date: 2018-07-31 15:12:54
Rating: 1
Comment: The Prius was nice, even had adaptive cruise on it. The problems came after the right, rear tire exploded on the freeway... In the middle of nowhere. This in and of itself was scary, but I understand these things happen. The problems came from Budget customer service. They told me it would be at least an hour, and someone would only come to change out this tire for the spare tire, leaving me to travel the rest of my trip on a donut, at 55 miles per hour. As soon as I mentioned I could change the spare tire sooner than they could get there, the representative hung up on me. I changed the tire in a pencil skirt and began a series of seven to eight phone calls two different Budget rental agencies to trade out the car. I finally found one 2 hours out of my way, and this was during normal business hours. After arriving at my destination 4 hours late, and missing my business meeting, I thought my worries were over. Two weeks later, surprise!... I received a bill for roadside services rendered! I calmly called and explained the situation, and they very quickly reversed the charges, but this just further confirmed I will never, ever, ever use Budget again!
Name: K**** A
Date: 2018-06-15 10:33:36
Rating: 2
Comment: Quality car, clean. But line took an hour, much longer than any other rental companys line. Very understaffed, while the few tellers are laughing and chatting. Line overflowed into other section of terminal. Probably will try to not use Budget in the future, but hard to choose sometimes on Priceline etc
Name: J**** R*******
Date: 2024-06-25 20:38:46
Rating: 1
Comment: If I could give zero stars I would. When I picked up my rental after ordering online, I had asked for no additional charges besides what I paid for base thinking everything was good. I signed for almost $150 of extra charges trying to fix the issue as well is less than enjoyable. The rental car was still dirty. Had boogers on stickers and a hair clip was left in the vehicle as well. Beware of the shady practices and think twice about driving with budget.