Budget Car Rental

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Name: H**** �******** f*****
Date: 2022-12-26 09:53:33
Rating: 1
Comment: Wouldnt accept my credit card,this should be explained that they dont accept CHIME CREDIT or DEBIT CARDS during the process of renting a car.

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Name: w***** A
Date: 2022-12-16 00:13:35
Rating: 1
Comment: I called 3 times in a rowCan you please hold 14+ minutesCan you please hold 18+ minutesShe doesn’t Care

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Name: J**** S***
Date: 2022-10-13 00:17:12
Rating: 5
Comment: Great experience. Ladies in the office were friendly and helpful. Rented a car for fourdays,only needed it for 1. Gave us a refund for 3 days no problem. Would recommend and use again

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Name: S* M*
Date: 2022-10-12 22:42:54
Rating: 1
Comment: Booked a car and they gave it away without any notice. Once we arrived at budget there were no more cars to rent. avoid this place

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Name: R***** W******
Date: 2022-08-27 00:36:49
Rating: 5
Comment: We rented a car in August for 8 days. Car was really nice only had 24,000 miles on it. Car was ready when we got there, clean and full of gas. Thank you Leo you helped make our trip to California fun and safe. I highly recommend renting a car from this place.

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Name: J** S********
Date: 2022-06-25 00:46:55
Rating: 1
Comment: We have never had a more negative experience in renting a car. It started with them offering our family a two-door Mustang when we had reserved a full size vehicle. They were insistent that a reservation is “not a contract” and that they are not obligated to give what is reserved. The manager (older gentleman) was rude, and insistent that we be grateful to get anything at all. He said several times to “take it or leave it” without attempting to try and solve the issue. Another worker (younger female) was equally rude and pressed us to take what was available. While I understand that issues may arise in any business, treating the customer rudely, insisting they be grateful for unforeseen discomfort, and not working to resolve an issue is unacceptable. I would caution anyone contemplating doing business at this rental agency and urge you to take your business elsewhere.

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Name: A** M****
Date: 2022-06-04 15:44:48
Rating: 1
Comment: Unprofessional and poor customer service.

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Name: J******* O******
Date: 2022-06-01 06:13:17
Rating: 1
Comment: Beware when returning your rental here. You’ll be lied to for extra money.I booked my truck rental from Beverly Hills to return on Monday morning at this location. I was not told that they would be closed on my drop off date. I showed up and found that they were. Inconvenient but no problem as long as I’m not charged for something that I wasn’t told of. When I called customer service, they informed me that I would be charged and to just explain the situation to them to take the charge off. When I showed up, I was helped by a woman who barely spoke to me and looked annoyed to have to help me. I explained my situation and she assured me I wouldn’t be charged the extra day. She said I owed $160 and I asked if that was extra days charges. She assured me again it wasn’t, while also confirming this with her superiors. I was confused by the charge, but I was very tired from the trip so I paid the fee only to be given the receipt and it said extra day charge. When I tried to talk about it, I was told to wait for the manager. Then I was told to call the original location where I booked it because they couldn’t do anything about it. I was lied to by this location. I was luckily able to get customer service to help me refund it after a long time on the phone and them having to call this location repeatedly to confirm what happened to me since they would not answer the phone. Overall, unacceptable treatment to be lied to.

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Name: J******** M*******
Date: 2022-03-31 17:47:48
Rating: 1
Comment: Disgusting None of my cards worked for their systems

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Name: S***** R********
Date: 2022-02-22 20:08:40
Rating: 5
Comment: The best costumer service I have experienced in a long time. I reserved a car rental online (which was fantastic). I show up to the lot thinking its gonna be busy. It was. But the young lady at the desk was awesome. She was in and out of that office taking care of customers, paperwork, yet she held her composure. Everyone in there was treated kind. She was very helpful. When it was my turn 2 pick up my reservation it was the best. She was fast she was professional I was in and out within 15 minutes maybe less. Theres so much more I want to say about the establishment. Five stars all the way. I wish I remembered her name.

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Name: B****** T*******
Date: 2022-02-18 03:27:14
Rating: 5
Comment: They are friendly and professional. Good prices on their rentals

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Name: M***** H******
Date: 2022-01-31 01:10:58
Rating: 4
Comment: Small location but very friendly. Recommend you arrive early because they can be shorthanded. Plus make sure to let them know if you are renting a car or moving vehicle. Since this location does Avis and Budget rentals.

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Name: I**** I****
Date: 2022-01-25 04:24:40
Rating: 5
Comment: Very friendly service! The man on the phone was super helpful and accommodating, and Savanah was great and lively when we came in. Great service all around!

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Name: J*** H***
Date: 2022-01-24 17:29:29
Rating: 5
Comment: Leo was helpful and friendly. He helped me extend my rental and gave me all the options. He didnt pressure me into anything and helped me find the best option for my situation.

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Name: T**** M******
Date: 2021-12-06 23:24:45
Rating: 1
Comment: Lost my reservation. Smart aleck costumer service

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Name: D****** W*******
Date: 2021-11-21 01:25:58
Rating: 5
Comment: Great staff. Good selection of cars. Always clean and ready. My fave car rental place.

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Name: G***** J******
Date: 2021-11-12 20:01:31
Rating: 1
Comment: The lady that works there was one of the rudest people I have come accross in a long time. And she wasnt any better when we droppes the car off 3 days later. I wont be going back there because of her. The car was not what we asked for but it was ok. Only reason they got a 1 from me.

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Name: H****** B
Date: 2021-11-09 21:51:44
Rating: 1
Comment: If I could of given 0 I would have. I normally go through a different agency, but they gave me a discount due to my Amazon account, which I thought was somewhat nice. Will NOT rent from them again. First off when I arrived car lot was empty. Limited amount of help at this location. They didnt have what I had reserved for. The gentleman called to there other location on blackstone and was going to get a car from there, but they had a car outside that needed to be cleaned so he stated it was an upgrade from what I originally had at no charge, cool. So the young lady did a quick rinse and clean out. The gas tank was already on full which was nice as well. My BIGGEST complaint is there hours on Sunday are no bueno especially if your going out of town and also they have no drop box which is where your forced basically to be charged another days rental when I returned first thing that morning. Very pricey for 2.5 days worth of using the rental. They also sent Amazon gift card for using there service $19.xx bucks, but $263.xx bucks later seriously. Smh

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Name: A****** T**** (*****
Date: 2021-11-03 01:14:34
Rating: 1
Comment: They denied my rental

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Name: T**** H****
Date: 2021-09-04 13:25:25
Rating: 5
Comment: They always have a car when i need one

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Name: K**** G*******
Date: 2021-08-12 21:39:06
Rating: 5
Comment: Leo and his staff are fantastic! The cars are clean and he has a good selection. I have rented commercial vehicles for business as well as vehicles for pleasure from him for over 5 years. He has a great location in downtown Fresno and an uptown Blackstone Avenue lot too. Leo always goes the extra mile for his patrons!

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Name: S**** C*******
Date: 2021-08-07 15:55:43
Rating: 3
Comment: Ive used them in the past, and been satisfied, even better than happy! This time, though, the car smells fine, but its dirty. The inside windshield looks like someone turned a toddler with an ice cream cone loose on it.

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Name: E****** A*****
Date: 2021-08-03 07:15:31
Rating: 4
Comment: Picked up rental car today. So far so good. Staff was ok. Mid size car ok so far.

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Name: F****** A
Date: 2021-07-17 03:20:50
Rating: 5
Comment: Great customer service an the young lady was fare thank you

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Name: P**** B******
Date: 2021-06-25 20:11:14
Rating: 5
Comment: The gentleman that took care of us was very respectful and knowledgeable. The transaction was very smooth. Nice and clean and staff was very pleasant. Highly recommend and no wait time it was GREAT!!

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Name: L H***
Date: 2021-05-28 22:17:44
Rating: 5
Comment: Staff friendly and efficient. Directly across from a 76 gas station so convenient to fill up before returning vehicle.

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Name: a**** s*******
Date: 2021-03-24 22:57:42
Rating: 1
Comment: Not the best. Went to pick up rental. Didnt have what we booked so he offered something smaller for the same price! He also offered a car that smelled like cigarettes and looked liked the person just dropped it off. Trash in the car and filthy. Usually you get offered an upgrade when they dont have what you booked.

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Name: M** C**
Date: 2021-03-23 19:02:18
Rating: 1
Comment: The rental car I got from them have a flat tire and the engine died on me 3x. Almost had an accident because the car died at stop light. During my rental because of the flat I was not able to utilized the car. Discount was only $30.00. Should have been an upgrade or one day at no cost. Last time I will go there.

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Name: i***** h***
Date: 2021-03-08 22:05:55
Rating: 1
Comment: Hate this location everyone that works there is so rude and not welcoming at all if this wasn’t one of the cheaper rental places I definitely would never go there but unfortunately it’s cheaper rates so ughhhhh

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Name: L****** G*****
Date: 2020-11-12 00:20:58
Rating: 5
Comment: Our experience was Great!(Do not be afraid to use you camera to record before and after signing off on your rental car,. very very important)No faces or names are shown in video...My protection.... because of the fact They take a $250. Down payment... So I wanted to make sure down payment (money) was returned if we follow Their Rules and guidelines...

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Name: K**** M*******
Date: 2020-10-26 22:28:24
Rating: 4
Comment: Always friendly.

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Name: U***** M*****
Date: 2020-09-26 18:16:01
Rating: 4
Comment: Very good and fast service

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Name: D******* R*****
Date: 2020-09-02 18:10:48
Rating: 5
Comment: The staff is very nice and informative.

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Name: R*** M* S**** S**
Date: 2020-08-14 15:39:33
Rating: 5
Comment: Got an upgrade. Thanks Budget Car Rental.

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Name: L**** W*****
Date: 2020-07-29 23:41:55
Rating: 5
Comment: Great place for car rental. Employees are very friendly and helpful. Unlike Enterprise!!!

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Name: C***** L***
Date: 2020-07-25 17:31:36
Rating: 5
Comment: Awesome!! I always have s great experience here.

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Name: p***** d*****
Date: 2020-07-22 22:52:33
Rating: 5
Comment: Awesome!!!

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Name: B***** E********
Date: 2020-05-27 19:08:24
Rating: 5
Comment: Very efficient, friendly staff. Quick service!

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Name: L*** W*****
Date: 2020-03-03 00:18:20
Rating: 5
Comment: Great customer service

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Name: M******** S****
Date: 2020-02-26 01:01:32
Rating: 4
Comment: Nice place good people

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Name: E****** P****
Date: 2020-02-02 21:28:13
Rating: 5
Comment: Good service

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Name: T***** P*****
Date: 2019-11-05 03:01:50
Rating: 5
Comment: Love it staff very friendly I always have a positive experience there

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Name: S** E******
Date: 2019-11-01 16:55:28
Rating: 1
Comment: I would not recommend this place! Because of their lack of communication when it comes to thier policies and procedures our vacation was ruined and cut short. The older gentleman that runs this place is extremely vauge when it comes to the costs that you will actually be liable for when renting a car here. While we were enjoying our vacation we became aware of this fact, and when we called to address this issue this older gentleman hung up on us! When we finally got back into town and were able to speak with this man face to face, he eventually apologized, but that didnt change the fact that our vacation was ruined! Plus the car rental was dirty. Weve rented many cars and never had to deal with a situation like this. Location is the Budget Rental on Ventura in down town Fresno.

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Name: j***** l****
Date: 2019-08-28 02:19:47
Rating: 1
Comment: Rented me a dirty car with a cracked windshield. Was adamantly assured there would be no issues with the damage. Dropped the vehicle of in the Santa Maria location the same day. Received a call the following day from the Santa Maria location requesting I come in and fill out an incident report for the damaged windshield???Politely requested the Santa Maria location reference their records to see that the vehicle was picked up damaged. They refused.Politely requested they reach out to the Fresno location and clear up the confusion in house. They refused.I, as the customer, was forced to phone the Fresno location and have them reach out to the Santa Maria location to clear up the issue. I feel like a budget car rental hourly employee at this point.

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Name: M****** D********
Date: 2019-08-17 17:19:10
Rating: 5
Comment: Very courteous and professional customer service. Fast and easy in and out in 20 minutes

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Name: M***** S*****
Date: 2019-06-30 01:03:17
Rating: 1
Comment: Paid up front on line with a atm went to get the and said i did qualify or my credit didnt pass so way take my payment then i had to argue with costumer service to get my money back

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Name: M J
Date: 2019-06-20 01:26:19
Rating: 4
Comment: I just picked up a car and the process was quite easy. The rep was very nice and helpful. Ill post an update when I return it.

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Name: M****** D*****
Date: 2019-05-21 16:46:05
Rating: 1
Comment: $10/gallon for gas and they charge you for a full tank whether you are on empty or not

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Name: C******** R***
Date: 2019-04-26 19:48:54
Rating: 1
Comment: They need help only one person working in the office.

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Name: V**** V****
Date: 2019-03-26 23:53:17
Rating: 5
Comment: Very friendly staff, they remember frequent renters.

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Name: C***** P*
Date: 2019-03-26 17:53:09
Rating: 1
Comment: Dont use this rental car company. I reserved a car for a rental fee plus a deposit using my debit card. Walked 30 minutes to their location. I had to pass a soft credit check in leiu of having a credit card to rent the car. I dont have bad credit, I just dont have any credit cards so I dont have any credit. Even though I already put a deposit & was charged the rental fee, they denied the rental & charged me a cancellation fee equal to the amount of the deposit & rental fee. I called the 1-800 number & was told I would get a refund since it is not my doing, but I wont get it for 48 hours... So they took my money, denied the rental car, & are holding my money for 48 hours. They are a ripoff. Now because of them I have to wait 48 before I can get another rental somewhere else because they are keeping my money. Im never using this company again.

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Name: M***** M*******
Date: 2019-02-01 01:56:27
Rating: 5
Comment: Good customer service and reasonable prices will definitely going to recommend and go back continue doing business with them.

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Name: O******* P*****
Date: 2019-01-15 05:02:55
Rating: 5
Comment: Cheap

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Name: G******* M***
Date: 2018-10-31 01:09:46
Rating: 5
Comment: Good

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Name: N*** C***
Date: 2018-10-12 05:27:13
Rating: 1
Comment: I rented a car for a week, upon return, I was told it smelled of light smoke by the manager. I never smoked in the car and told them that. I asked the worker who started to vaccumn the car after return if it smelled like smoke and he said no, maybe cologne. The manager said he was charging me $250. I had to call Budget corporate office to complain. Then they reversed the charge. The manager was quite unprofessional and rude. I had paid for another week rental in advance at same location and i had to cancel it and lose $50. I would never do business with this location again.I regularly rent cars and have used other locations/ companies since this incident. They lost what could of been a repeat customer because of poor management.

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Name: p***** J*** F*** e*** (***********
Date: 2018-09-27 19:36:13
Rating: 1
Comment: I call Dan and made a reservation got a van but when I went to go pick it up they said you had no reservation and we have no cars poor customer service poor business never going back not recommended to no one stick to the main basic enterprise inc. much better Then budget or Avis bad customer service not satisfied

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Name: A**** M*****
Date: 2018-09-24 02:14:54
Rating: 1
Comment: I will never rent from this location again. & if you rent from here. Vacuum the car out yourself. Or they will charge you 50 dollars.

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Name: S***** E******
Date: 2018-09-23 15:56:50
Rating: 5
Comment: Awesome place to rent a vehicle. Staff was friendly and efficient 👍☺️

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Name: M****** M*****
Date: 2018-09-13 01:47:44
Rating: 1
Comment: I so agree with Mikell Castle, I was hit with a $250 cleaning fee. When I called, first thing was said; car smelled like smoke, ashes found in car. Placed on hold then said oh charged extra because unauthorized driver returned car (my daughter, I became ill). So first smelled like smoke and then unauthorized driver. Car was spotless clean. My daughter had two witnesses with her, they heard the guy say everything looks good to my daughter (Good thing they video the walk thru secretly). Will report to the main office. The guy said no problem for my daughter returning the car and said hope your mom feels better soon. Please people take pictures and video tape the walk thru. Do not rent there, go to the airport instead

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Name: S***** H***********
Date: 2018-08-27 19:53:10
Rating: 1
Comment: Not the best Customer Service. I called to extend my car and called back to doube check they did and I get a phone call asking why I havent returned the car. They charged me double the rate of the car for the few days extra that I needed to keep it. They had a good rate to start but thats about it. I will never rent from this Company again. Definitely going back to Hertz or Enterprise they have better Customer Service.

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Name: m***** c*****
Date: 2018-08-03 16:37:02
Rating: 1
Comment: They act all nice to your face but once they get your credit card. They will make up excuses to charge cleaning fees that total $250 extra plus tax. Their cleaning crew smokes in cars and then adds cleaning fees to your bills. Leo and Miguel his assistant say one thing then completely do something else. Bad business you guys bad business.

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Name: r**** c*******
Date: 2018-07-13 03:20:24
Rating: 4
Comment: Good service, 24 hour rental. Last time I rented u-haul which charges you every 4 hours.

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Name: P***** E**** E***** H*** S*
Date: 2018-06-22 23:23:37
Rating: 5
Comment: Everyone is very professional impolite and courteous. made sure I knew everything, about the car, I Got. Awesome.

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Name: M**** G*****
Date: 2018-06-06 16:52:59
Rating: 5
Comment: Good service, also dropped me back at my hotel!!

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Name: E****** C*****
Date: 2018-03-25 18:37:47
Rating: 1
Comment: We reserve like 6 hours before pick up to nothing when I get here they said the car is not available it a waste of time reserving on this stupid place

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Name: M**** F****
Date: 2018-03-02 20:11:13
Rating: 5
Comment: Great place

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Name: T B******
Date: 2018-01-14 18:21:03
Rating: 4
Comment: Nice folks at the Fresno location. If you rent at LAX definitely sign up for Fast Break avoids the long lines that take forever!!

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Name: S******* P
Date: 2017-11-27 01:23:41
Rating: 3
Comment: Prices are Great! but there hrs of Op are inconvenient. They close at Noon on sundays.

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Name: M******* O*****
Date: 2017-10-26 09:11:51
Rating: 5
Comment: I rented for a week and they gave me a super dill and no hasels very clean and also very kind people

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Name: G***** D
Date: 2017-09-10 17:11:49
Rating: 5
Comment: I rented from this company for almost a year, when I got contracts to work in Fresno. Ive always had great customer service. If I come back I would definitely rent from here!

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Name: S***** B*******
Date: 2017-08-14 16:34:32
Rating: 5
Comment: Fast and friendly easy in and easy out would definitely come back here again!

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Name: T***** S********
Date: 2017-08-14 16:31:22
Rating: 5
Comment: Great service great rates

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Name: E**** G*******
Date: 2017-07-26 00:11:58
Rating: 5
Comment: Very good sevice they help you to try to get a car thanxs budget. See yall on friday

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Name: D**** S*****
Date: 2017-06-14 21:44:39
Rating: 5
Comment: Good service

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Name: E***** T*****
Date: 2017-05-23 00:36:26
Rating: 5
Comment: Great customer service

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Name: D****
Date: 2017-05-08 18:34:16
Rating: 5
Comment: Theyve always been great to us.

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Name: T*** G*****
Date: 2017-04-27 16:03:14
Rating: 5
Comment: Very accommodating good service

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Name: j**** f*******
Date: 2017-04-10 21:18:31
Rating: 1
Comment: If I could give this a negative star rating I would. We rent 40 plus trucks a year. Had issues due to traffic and 2 hours late. They charged us for 2 extra days and then told us to call where we rented it and then customer service as they had no control over this ridiculous charge. So after contacting both other options, both told us that this location is the only ones who can fix it. So they straight lied to our faces. Overcharged us and were pretty rude about the whole situation. I am very customer service oriented due to my job and this by far is the worst experience I have ever had. And due to all this nonsense we ended up missing our flight. If you are in Fresno CA, do not rent from the budget on ventura st. You will be happy to dodge this bullet. Go elsewhere.

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Name: B********* N*****
Date: 2016-05-21 21:16:30
Rating: 1
Comment: You can never find the right address UPDATE YOUR ADDRESS FOR YOUR PAPERWORK

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Name: S*****
Date: 2016-05-09 18:12:56
Rating: 5
Comment: I always rent from this facility. Never any problems picking up or dropping off.

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Name: A**** P****
Date: 2015-09-28 01:27:05
Rating: 5
Comment: I love the fact that they moved downtown. The staff is always great an easy to talk to. I have always rented with budget. the cars are ALWAYS CLEAN. NEVER in the past 8years of dealing with them have i ever had a problem. Plus you can always find a great coupon code online. still cheap without it too. plus customer service is everything an they got it!