Byrider Kalamazoo in Kalamazoo
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Kalamazoo, Kalamazoo County, Michigan, US
Site: https://www.byrider.com/get-a-go...
- Monday:10AM–8PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–8PM
- Saturday:10AM–4PM
- Sunday:Closed
Phil was amazing! Found the perfect car for me right away and was very friendly. Super quick, easy, and enjoyable experience!
Dave and Phil helped me into my dream vehicle.In no time at all I was off to the races in my new Dodge Dart. Best decision Ive made in a whileThanks guys.P.s. The Turbo works 👍
Dave was awesome and got me in a vehicle that was affordable to fit my budget!! I would recommend anyone that needs a vehicle to go see him!! Thanks Dave
Great guys who help me get my car everything went well till the end. Just not driving the car I paid for that’s the real bummer part .
Byrider has a very professional and very helpful additude with all their customers. I am very Impressed with this company and will talk very highly of this automotive business.
JD Byrider is such a great place. You feel welcomed walking in and appreciated driving away with your new car 🚙! All aspects of getting a new car they take care of for you here 😊 Ask for Phil and he will make sure you are served honorably and professionally! Get your next car from Byrider in Kalamazoo 🚗🛻🚙
This dealership had the absolute best customer service they have great sales team they listen to your needs and get you in a vehicle that fits your budget and your needs. When you feel All is Lost they can still help you I would highly recommend this dealership.
Phil and Dave were both amazing. They were patient with me while I gathered paperwork and decided on a vehicle. Phil even got in the backseat to verify my giant child would fit back there!!!!
I gave five stars. Other then the long process of getting approved overall service was great. My goal was met Im driving home in a nice car. Thanks sales team at JD Byrider.
Took my Saturn outlook in for an oil change, Ive had this vehicle for a little over 3 years. When it was under warranty I took it in for 5 oil changes, cause the 3 months would arrive first before the 3000 miles. On the 4th of May I have an appointment at 9 a.m. to check the A/C unit I have had problems with the A/C unit since we bought the SUV, I told them about it they added some Freon and about a yr later I took it again and paid to have it fixed for a bit. That yr I went to the state of Wisconsin and the A/C unit stopped working. ALSO the steering wheel has movement I told them about it but they couldnt find anything wrong with it, I took it in for a wheel alignment to pep boys and was told about the steering wheel, I took back to JD Byrider and this time I was told that it would cost me 319 dollars to replace it. Other than that they do good work.
Dave B and Phil were awesome! Thank you both for getting me back into a vehicle of my own
JD Byrider Service Department is one of the best in Kalamazoo. Thanks for your hard work and fast results..
Phil was so much help with getting me the best car at the best deal I recommend byrider !
These guys here were excellent. They took their time and didn’t rush us into anything that we didn’t want. They worked with us and we just loved their hospitality.
First giving honor to God because he made a way out of no way for me. I was in a situation where I didn’t see anything good less long a way out of my situation. The customer service the respect and the understanding that Phill, Marcus & David gave I would recommend JD Byrider to any day. I left with respect for the people who helped me, & I also learned and gained understanding. Thank you…..12/24/2021Have run across several different issues already and have not had the car a month yet. But I am renaming humble & hopeful
They were amazing! Phil, Dave, and Marcus all helped me get into my new car. Highly recommend, the best in the game.
Bought my car little over a month ago. Having issues now, their willing to help but at my expense which I dont have! Should have known better😞 The manager needs to work on his people skills and not be threatening and rude. When its 90 degrees out, who checks the heat?? Dumb me, now I have a vehicle I cant put the kids in, so it will sit!!
Marcus Lee was exceptional in getting me back on the road! Im so grateful. My credit was less than desirable, But J.D. Byrider helped me out and gave me a chance!!
Was really good experience. Didn’t try putting me in a car that I didn’t want. Got me in a car I wanted….
The people were nice, may have messed up a couple times but they were nice and we were approved! They work with you even with bad credit. Edit* - went back to exchange vehicles and they were still awesome so nice and helpful and they didnt mess up this time ☺️
I have had my car maybe 3 months and i have had more problems with it that any other vehicle I have ever bought would not recommend them to anyone. Update now it has been a little over a year and car jas causted me more money than the value of it dont waste your time or money with this place absolutely junk I give them a -5 star review
Just bought a newer vehicle today. The staff were all extremely helpful, professional and knowledgable. 36 month/36,000 mile warrenty takes much of the worry of buying a used vehicle out of the equation. Every question, every concern was addressed before any paperwork was mentioned. No pressure, no hassel. Reccomend them to anyone.
Knowledgeable, trust worthy, honest, hard working, kind, and efficient all words that describe every interaction I have had with the gentleman that provide services for this business. Professionals down to the very meaning of the word. No cheeky sales tactic, no outrageous bills, and the speed, effectiveness, and efficiency of the service department. I feel like family in this place and am treated as such. Will recommend heavily to anyone looking for a car.
As far as the two gentlemen that I interacted with actually three they were purely professional very nice and very accommodating.They were able to help me out in a situation that I was in and I am grateful for that.The only downfall is when I test drove the car it had not been driven so the engine was cold. the next day when I got in the car and had been driving it around there was fluid burning from someplace and a squeal under the hood.for a company thats supposed to be there to help you get back on your feet with credit thats what they advertised, I would think they would better check these cars over before somebody drives them off the lot.With that said you can form your own opinion but like I said the first two gentlemen I worked with were very very nice the last one was the lender and I just had contact with him to sign the paperwork.I took my car back and they fixed the issue. Everyone was very professional and got me in and out. Communication is key. I look forward to a great relationship with this companySo I took it back in and they fixed what they saw the issue was. I drove away and the squeal is still there. Called them back and took it in , come to find out it is the pvc intake. They told me they could fix it but not until April 21st , almost a month out. Hopefully driving on it for a month wont cause anymore damage !!Not very happy overall .
We went in as a last resort and now have a working car and reliable transportation. Thank you Byrider!
Phil and the guys were all amazing at jd byrider! I came in hoping to get a car but unsure if I could bc of my bad credit and they made it happen for me! I highly recommend This place to anyone that thinks its not possible bc it is!!
I do not even have words for how grateful I am that Phil at Byrider was able to get us into a car the same day. Went in around 11am was driving off the lot by 2pm ... if you have bad credit and not sure where to go, make sure you go talk to Phil at byrider, Im positive he can get you into something. They have in house financing, so the chances of you leaving in a new car is better then anywhere else. And I can not stress how awsome Phil was to work with! I would give them a 10/10!
Quick service i took my car in on thursday for a new steering column and it was done by monday
Everyone was very polite & concerned about what I needed most for this to be a successful purchase for myself. I felt very comfortable with my decision.
They were able to get my car in and out within hours.
Theyve got it all from a good team to get you into a vehicle to the good team in the service department who are prompt and courteous to meeting the after purchase needs.
Excellent service and management! From the financing to the salas manager. Dave and Marcus were great to work with! We drove away in our new vehicle in less than 7 hours from the time I submitted our application! Thanks so much to all of you at the Kalamazoo Byryder location!!!
Great service got me in and out same day! Phil and Dave are the guys to go to 100% recommended!
This place is the worse place to get a car or deal with them at all everyone is rude and disrespectful. They could careless whats going on today Im literally struggling to keep up and sometimes I dont have my payment and a week extension wouldnt be bad. If you dont pay it they come and collect the car I owend 16 dollars on my last payment and he told me they are going to put it into collection. I Dont recommend this place to anyone. So what happens if you get Covid and cant work? My job requires us to take 10 days off work. Unreal!!! 😡😡😡😡
I needed something to drive, but my credit is questionable. I found Byrider online and made the appointment. Working with Marcus and Dave was a pleasant experience. I love my new car so much.
Marcus Lee did a great welcoming me and made me feel comfortable was a very helpful and honest guy definitely needs a pay raise
Purchased my vehicle here. Love my car. Very easy. Had service done and dealt with Chris the service manager and he was amazing. Worked hard to get everything taken care of and was very fair with pricing.
Came in as a last chance to find a vehicle and was greeted with good staff and understanding.
Marcus and the other guys were very nice and really cared about what I wanted. Thanks guys
I was in there a awhile back to have work done to my car and when i went to pick it up it was totally had been gone thought and i went back in side to let u know that there was stuff stolen out of my car and there did nothing not a happy camper
Just would like to thank the gentlemen who worked with me to get my new vehicle! Thank you guys very much Dave, Marcus and Phil! They beyond and above to help me! Thank you very much and God bless you guys!
Hey Marus, Todd and Dave were great! They got me into the car I wanted for a great deal. They were amazing explaining everything and how they can offer about anything that you need for you and also your family. Thank you!
Everyone here is so friendly they put me in the car I wanted very very pleased. 😊😊😊
Amazing people. So kind and friendly, especially because we had our 3 kids with us. They were very helpful and got us into the car we wanted❤️ Thank you
Very helpful when came to explaining everything for me. I cant wait to work with them these next 2 1/2 years to pay off my car!
This is my first new car ever. Marcus took time and went over and beyond to help me understand everything that goes into getting a car from them. I highly recommend going there just ask for my boy Marcus lee
They have very friendly staff who help you throughout the entire process and answer questions. I’m a proud new owner of a 2010 rogue . Thank you Marcus for all your help. I would definitely encourage people to come here.
Love these guys they work their butts off just to make sure that you get the car you need and or want. I highly recommend these guys especially if your trying to build your credit
Dealership is fraudulent, the entire company along with CNAC operates on unethical terms. Both parties functions and maintains on deceit and bad untrust worthy business. Company has no morals or ethics and abuses/takes advantage of all of its customers.
Definitely recommend getting a vehicle from byrider ! Was put into a vehicle the same day !
The best experience ever! The crew in the service department are the best. Honest caring people. I was very leery about purchasing a vehicle from JD but it was the best decision Ive ever made. My vehicle is well taken care of and having complementary oil changes helps keep you on top of keeping your vehicle in the best preforming shape! I recommend JD to everyone I know whose looking to purchase a new vehicle. I mean who wouldnt want free oils changes and an AMAZING warranty!?! Ive had a few serious things go wrong with my truck but the team down at the service department fixed my issues quickly and Ive only had to invest $120 into the tings that werent covered by warranty. Now what other dealerships have such amazing warranty available? I dont believe theres any whose warranty covers just about everything on your vehicle. Way to go JD Byrider! You guys are the best!!
I’m most thankful for the crew at jb by rider for putting me in my first car great customer service for Phil I recommend anybody who’s looking for a car to come here -Jaylen
The Team at JD - Byrider really helped me out with getting into a vehicle. I will recommend them to family and friends. Great service and very polite team .
Went to the Kalamazoo mi store met with Marcus. He was very professional. They all were friendly. Will send others there. Great experience .
Marcus was friendly! Was able to get a car the same day and worked with me with affordable financing!
Love this place when I first got the car.. as of day I feel different. Im almost done paying off the loan. The car itself is a good car I cant complain about that. But their customer service has gone down alot since they quote got new owners. They dont work with you anymore. They are rude when talking with them. My pay period has changed since Ive gotten the car. At first they worked with us with that and it wasnt ever a problem. Then one day out of the blue I get a nasty email and voice messages on my phone. How they are under new owner and they no longer work with you and need to pay up today over turn over car. So yea would I recommend this place to anyone anymore......that would be a big NO!!!Go somewhere else not because of the cars but to me it also has alot to do with customers service which they need to work on.
Marcus was fantastic.. very down to earth explained everything very well! Enjoyed working with him!!!!❤❤❤
Further Update: I bought this car on 12/28/18 and today is 06/04/19 so I have had this car for 5 months and 1 week. In that time it has needed the following repairs: radiator replacement, coolant flush, transmission fluid flush, replaced transmission, engine mounts-TWICE, rear spring, ABS sensor, heater hoses and now it is in the shop to be diagnose for a possible catalytic converter issue. In 5 months! I would leave 0 stars if I could. Completely unacceptable. I have asked to be placed in a different vehicle and they are willing to do that. Save yourself a lot of time and money. Go somewhere else.I bought my vehicle from here and while I loved the car and the staff was friendly, something was off. Sure enough Ive had my car for a little only a month before it broke down. I had it towed to their mechanic shop Sunday night and it STILL hasnt been looked at yet...do not buy from this place.
This is my second vehicle through JD. The first experience was great, hence my return. This time the sales process was good although lengthy. What Im not as enamored with so far is their lack of follow up. Ive indicated a problem with my key fob/door locks at least 3 separate times so far, and each time am told well take care of that well have the service department contact you and it never happens. Heres hoping that improves.
Byrider has been a great help in my life working with me during the pandemic excellent staffing that care and very reasonable I would recommend good people to Byrider.
I have never had a problem with this company. Friendly and professional. The extended warranty is a life saver. Warranted repairs at a very low cost. And they made sure I had transportation. While vehicle was in the shop. Also no charge for little things in the first year. CNAC. Knows me when I walk in, knows how much I pay, and are very friendly. If you need a car, have low or bad credit this is a good company to work with.
Very great team. I came in unsure of if I could be approved. I really didnt have any confidence that I would walk out with a vehicle because my credit history isnt the best. From the moment I walked in Angel and Brian treated me as if my credit score was 850. They were patient and tried everything they could to make sure I was taken care of. I definitely recommend this location to everyone looking to purchase a vehicle and needs a little help doing so.
Terrible. Very disrespectful. Nobody go there. Told me to come back in a month to show permanent job residence. Not only did they tell me to come back but when i did. Dave that i talked too the manager. Set up a meeting the night before and ended lying about the fact that he would be there and then passed me over to a collegue without informing me or him because he didnt want to deal with me because he assumed i wouldnt be qualified. He told me he would be there the night before on the phone and i was told that he had the day off when i came in and then the female banker was super disrespectful. Telling me that the commission job i have currently isnt good enough and that i should follow her daughters lead and work at McDonalds. If you dont make 1400$ a month like she said dont come here. Honestly i wouldnt come here period. They require 200$ minimum auto pay every 2 weeks and if you miss it by 8 pm on the day the cash has to come out your car will be gone the next morning and so will your hard earned money i was told by her. Nobody Go Here
Without a doubt, the worst sales staff, service staff and management all the way up to the owner. This company has sold us a lemon and refuses to do anything about it. They want to charge a ton of money to just look at the issue that it has. So, the car sat in the garage for months until I was finally able to figure it out and fix it myself. Every payment we have made has been on time and we asked for just a one week extension on this weeks payment, and was told by an incredibly rude staff member absolutely not, if we dont have it in by 8p then it is getting repod. For real?? Most of this country is in a financial crisis right now and these disgusting folks at byrider are willing to take the very means of acquiring the income needed to support a family, instead of waiting one week. DO NOT WASTE YOUR TIME. and certainly dont give them a penny.
My experience with the maintenance dept has been very positive. They are courteous, professional, considerate and go above and beyond to assist their customers. I have recommended them to friends, co-workers and anyone who is looking for honest and reliable car service.
People here were basically family to me. Honest and straight to the point with every question I had. Took care of me in a matter of a hour is so. I would definitely suggest these people for your future reference.
Phil and Marcus were great helping us find the right vehicle for us, they are very kind and patient and gave us some great advice on building our credit quicker!
If you are not in dire need and can find a better place with less interest rate i do not recommend. Although Matt in the service department is wonderful he can only do what he is allowed. The cars are good for a couple of months a year tops and then you occur an abundance of problems that the warranty does not cover. The cashier has a nasty attitude and some of the fiance are just as worse.
Everyone is very helpful and seems to work well with each other. They also are will to go the extra mile to get you in a good dependable vehicle.
My experience at J.D Byrider was great, the serivce manager Matt Hooper was the best, I had a $100 gift certificate but didnt quite cover the services I needed but they took care of it for me. They were very thorough but were quick with getting things done. If asked I definitely would recommend going to J.D Byrider for all my car needs.
While I wasn’t too thrilled to have to buy a new car with bad credit, JD Byrider has been easy to work with. Also the few repairs that were needed were fixed promptly and the car runs great. The only drawback is their hours of operation don’t really work with mine. But it all worked out.
Just got my 2nd car from byrider could not be happier I have dealt with the Lansing location and the kalamazoo location both have amazing people working for them both times they have got me into wonderful cars and I have had no seriously problems with my cars yet thank you guys again
It was a much better experience than the last car I bought. It was easy and got me going pretty quickly
All of the associates were very friendly and very helpful they were kind had a lot of fun with them and enjoyed their company very much I would recommend this JD byrider for sure
I’m so happy that I got the chance today to do business with this company! I finally got my first car. Thank you Byrider!
I have had nothing but bad luck with this car lot. Always told one thing but never happens in the time they say it will. Broke down on the way home from buying a car the very same day. Was given what they called a better more expensive car than the 1st car I picked and now I have no car at all due to the motor being bad and its in their shop. I was told it would take a week and now we are ending the 2nd week. My biggest regret is that I didnt walk away from them when the first car broke down on the way home from the car lot
Got a really nice SUV here and i love it. The 3yr. 3600 mile warranty and other perks make it a great place to shop. Staff was not only extremely helpful but hilarious. Id recomend them to anyone!
I am only giving this place 1 star because have to mark at least 1 to be able to post a review. This company isnt even worth an outline of a star. I got my car about a year ago and the HARASSMENT!! The day before my car payment is due they are calling me to remind me that I need to make a payment! They also send me email after email. I do not need reminders to pay my bills. Plus they asked me for 12 references and they use these people to not only solicit cars deal too but to call and ask if they have spoken to me about my car payments! I HAVE NEVER known a company to do anything as ridiculous as this. Not even one week after I got my car it was dying on me. I have had to go in and complain about my vehicle on 3 separate occasions when I know factually no one cared. And being a single parent mother I rely greatly on my car. My car is marked up 3 TIMES the Kelley Blue book value and I make high biweekly payments. After having my car car for a year I asked if I could get my payments lowered and was told no because I was late twice on payments. Ok I can understand that (not really) but paying 3 times the amount and being harassed as well and my friends and family you would think they would want to do everything to keep their customers happy. All I can say is this is a Bad company and if you need a vehicle look else where.
They STEAL out of your vehicle when they service it. Most of the mechanics are drug users. My insurance cards, registration and other things were stolen and they won’t even tell me if they have cameras monitoring the lot.
Dave Phil and Marcus really made sure I was getting a good car at a good price. Super easy process. Would definitely recommend
Went there.Said they could help.But since I didnt wanna floor my credit and buy the best car I could. They told me sorry we cant help you. Totally disappointed. They said they could get me driving but didnt even touch a computer to check inventory. Total bait n switch. Sorry they couldnt get me for a 7 year lease that I didnt want. But I cant get better credit with everyone telling me what I want.
Have bad credit and JD byrider is the only place I went to that could finance me with a low down payment. Both guys from the sales and finance department were great. Process went fairly quickly. I drove away with a car I love in about a hour!
Unprofessional. I received a supposed auto generated text and the sales rep refused to say their name and the business they represent. I was very interested in doing business with this company but the sales rep continued to avoid answering who they were. After a while they at least opened to what company they were representing but continued to avoid giving their name. No business from a professional standpoint would avoid giving this info. Further more I had to be snarky with this sales rep just to get some sort of a response. If this is how business is conducted at this dealership I will continue to contact all appropriate personnel until something is resolved
Fixed my car the same day! Very fast and affordable! Matt, the service manager makes sure to get things done in a timely matter! He is the best!
Daughters car battery was not holding a charge during winter 2017, so went to Auto Zone and bought a new one. This winter, same scenario. Auto Zone said it was the alternator so took it to Byrider...it WAS the battery. Car running and starting fine! Thanks JD Byrider!!! Got a new battery AND a much needed oil change...all at no charge to us!!!
I’m a first time car buyer and Marcus has went above and beyond for me I highly recommend him
These guys have helped me out in so nany ways. First to buy my car, the sales people were great. The service team has been great evertime I have had an issue or questions. Would tell anyone to go here.
J.d byrider is the WORST place to get any vehicle from. They just bandage problems up so the car can get off the lot then break on you. DO NOT BUY FROM HERE !!!
People are always having problems with the cars they buy from here, and needing immediate repairs soon after purchase. They are also having to often bring their vehicle back for those needed repair that seems to be an ongoing thing and not being completely properly fixed.I myself am still going through problems with the car I purchased. In my experience I was sold a car that was not only having suspension problems, that was promised to be fixed, but also was filthy on the inside that was also promised to be reconditioned before I came back to pick up my new purchase, which I found wasnt done. I complained about it and then was told I bought it as is when I complained about the service not being done on the car I purchased. Although I was promised this service to be done before my purchase of the vehicle as an agreement to my purchase of vehicle, it wasnt honored and I was left with a car that had dirty nasty carpeting, dirty interior, stinky, and had stained seats but also rattled and pull in the front suspension, a gas leak in which they acting like they didnt know what I was talking about until I mentioned they sold me an unsafe car. I never expected to be treated so unfairly and a feeling of being used and taken advantage of for a salesmans and companies personal gain after hearing good reviews of them from a friend.I dont recommend this place to purchase ur next vehicle. I WILL NEVER buy another vehicle from them EVER!
The only reason I give this place 1 star is because its the lowest option. If you go here, expect to be sold a 10 year old car with more than 100,000 miles, and when it no longer runs, you will be treated like dirt if you dare question any ethics. Your on time payments mean nothing, and you can be acused of stealing when you tell them you will no longer be paying for a broken vehicle. Whos the real thief?
They help so much. They are amazing! I got my first car after so long. Thank you to everyone!
Dropped my car off for service got her back sooner than expected n she’s running great
If you have no idea about getting a car for the first time PLEASE take your time and read the contract, and ask as many questions as you need to because they will try to get your money and get you into a contract that you have no way out of.
Very nice people!! Would highly recommend. The sales person was very helpful, the loan person made sure we got the down payment and kept the biweekly payment reasonable. The maintenance guy is very nice.
Brad Williams was very professional and made the application process simple. Everyone was friendly, chatting with me while I was waiting, and I now have a fabulous, reliable vehicle with an extended warranty!
Worst car place EVER!!! Yes theyll help build bad credit but youll pay four hundred a month. Weve had our cat for 15 months. Its been in the shop 9 times and has had to have the engine replaced. Weve had to pay to have it fixed every time, but the problem hasnt gone away. And cnac, their finance department, charged us eighteen dollars 4 weeks in a row for collision coverage, even though were covered by insurance. Then they refused to to refund our money for their mistake. They are total crooks and you WILL get screwed by them.
Best experience I have ever had at a dealer. Cant say enough good things about this place!
There terrible, Ive been with them almost two years, made all my payments my car gets towed to there lot gets broken into my money gone and a 1300 dollar audio system. And they said they cant help me with anything not even fixing the window or dash. Theyre a scam I referred two people to them and I regret it and so do they
Very friendly staff. Amazing service. I will recommend them to everyone.
Claire in the banking department is condescending and not helpful. She essentially drove me out of her office for not being wealthy. 10/10 would not give them their business. Candy, however was very helpful.
I would highly recommend Marcus “Marlee” Lee he helped me get a car he’s the best!! Ask for him!!
They mean what they say they work with anybody! Very quick and efficient process and they work to suite what fits each customer best.
Every time I come here I have good experience the people are friendly, the service department does a great job explaining the situation of what kind of service you need for your car.
Sold me a PT Crusier. I should of never signed the papers. Same day I drove it off thr lot it overheated. Cracked manifold. I had the car looked over and it was only worth $ 4,000. Why the hell were they charging me $ 16,000. I gave it back. Im not paying $440 a month for crap!
I wouldnt buy another car from byrider. Ive had nothing but problems with this car 🚗
The whole team there was amazing. They answered any questions and made things work for my family. I am highly satisfied with my visit there and my vehicle. Thank you JD BYRIDER
Marcha was Great, always helpfull
The people are very nice and will work with you to get to the root of the problem. No matter what it may be. The service is good and done in a timely manner. I would recommend JDBYRIDER to anyone for a vehicle.
Went to get my oil change. It was after 9 am. Yet they still took time to do my oil change. I was in and out. So happy i went through jd buyrider for my car. Very satisfied
Marcus and all the gentlemen were so awesome and now I have a car that I love so much thanks to them
My experience with maintenance was professional and quick and they got straight to the point but as far as referring someone to buy a car from you I wouldnt do.
I really love the free oil changes from JD Byrider. They are quick and great quality work. The employees are also very nice !
Absolutely the best customer service experience the service department is amazing! The service manager was so helpful and really cares for the customers.
Got my car here when I couldn’t find anyone else to help me.
Great People dedicated to helping you 💯
They are amazing went in without a appointment car was giving me issues starting they got me back on the road within a hour and my car was good as new
Usually always get good service, but Im not sure about this time. Left with a whole new problem Ive never had and it was just the battery. Im really confused.😔
These guys were awesome. They got things done quick. I’ll recommend them to anyone who needs a car with a bit of help .
Very nice people working here. Helped a family member get a car that she loves. They do what they say they will.
Very helpful! They always do what they can to help everyone. Always cheerful and full of smiles, very positive attitudes towards everyone. Walking into them smiling makes your day.
Good cars. Great customer service. Great sales team.
They hook me up got my new car 2011 Dodge Caliber very satisfied with it highly recommend you going there
They are very rude an i never felt so rushed in my life! An they want to put u in a older car with a high payment.
Dave helped out a lot!
The people at CNAC in Kalamazoo are very unprofessional, ghetto and have no customer service skills what so ever. They are very rude and ignorant. Having to deal with CNAC is the worst. I love the people at J. D Byryder in Lansing, but the people at CNAC are horrible.
My experience was great. Great customer service. The employees were very professional. And they did an excellent job in a timely manner.
They worked well with me getting into a car but the payments are extremely high especially if youre a 1 parent household. Some staff would work with you while others werent.
They was very helpful I had a good time shopping for a vehicle they was honest about everything and helped me out a lot.
I wrecked my car, and the insurance company didnt pay to cover my total lease. JD By rider made it right and exchanged the car for another. I will continue to do business with them!!
Ron and Clair worked with me and explained all of my questions got my plates on the spot. They add all the fees for title transfer snd plates ect to ur loan
Thanks once again to Dave Ballinger @JD Byrider and Marcus Lee from the Kalamazoo MI location for helping me out in a bad situation!!!
Would not reccomend at all, everything about this place smells of typical sketchy used car salesman bs. Dont give these people a dime
Best customer service. Highly recommended for all your auto needs.
I was in a accident with little money i come to jd byrider and they help me get back on the road with no trouble i like to thank all the workers at jd for there help
My granddaughter is in and out of a wheelchair and they accommodated to the needs and my price range
Matt the service manager is polite and considerate. My vehicle was in and out in a short amount of time. Thank you again.
Friendly and great customer service. Would definately recommend if i knew more people.
The service team is awesome, so polite and time efficient when I go in for my oil changes
Quick, fast and easy. If I can get financing then anyone can.
My name is Willie Partee I had a great experience after trying to get there for two weeks but after all I had a great time and left with a Honda that I love thanks to amber thanks again
Its so easy to go in and get a oil change early in the morning. They get you in and out quickly! (:
Matt Hooper (services manager) and Tom (the technician) took great care of me and my car.
Had my drivers mirror fixed. The mechanic went out of his way to make due the paint matched the paint I had on the van.
Some of them are nice and then there are a lot of them that are rude and I don’t like how I get treated most of the time when I call up there
Everyone was great at making sure I knew everything that was going on during the process. Very personable, would recommend them to anyone.
Got a car with affordable payments. Good cars...I havnt had any problems at all and its been over a year!
Good customer service! A little pricey, but we got a nice car!
Cnac is the worst ever to deal with.. very unprofessional and rude. Would never recommend a single person to this place! Over priced vehicles and problems from day one that never get taken care of.
They did a great job working with me and getting a car quickly.
3.5 out of 5 stars. not absolutely wonderful but not horrible.
I always get great, friendly service. Today I was in for an oil change and out in about10 minutes.
The guys at jd byrider are amazing. They feel like family. Love coming in every week and see them smiling and joking.
Always good service, friendly staff, and quick with auto work! Never have a complaint!
Fast and easy transactions. Very pleased with the staff.
The worst customer service ever. Never ever buy a vehicle from here unless you want to be raped financially and served poorly.
Every department treats us so well. Great place and great service.
Great experience Matt was also as always very intertaining guy love J.D Byrider 👏👏👏
Very useful, my mustang will have a much better life thanks to them. Thanks dudes!
Amazing people here. Low monthly payments. No complaint.
I had excellent service. No problems and everything was explained very well.
Thanks to Dave, I was able to trade in my car and get a vehicle that I love!
Seemed to take an extra long amount of time to get my car repaired
They are customer friendly, and the communication between the customer and the workers are very good. I would recommend them to everyone I know
Paul Cutting and Richard Patton are 2 of the best Sales person that are there....
Great employees. Fast and friendly
Kirk ( i believe is his name) is very disrespectful and threatens customers .
Had a great experience wonderful place to get a car.
Love it and thinking about going back as soon as the one we have is payed off they are nice going people
They are always fast and way cheaper than going anywhere else for service work!
Have had over a year .minor issues .only issue I have is time garage is not open .believe should be open part time on Saturday.
I trust my vehicle at the shop. Good people!
Staff was really nice very helpful and I like how they work with you
They have the best service. Theyre quick, they get you in and out fast.
Great service department, always takes care of us!
Great service n was very friendly and helped with all my questions n concerns
Team was great it just took a while.
Mike is awesome! They treat you like family.
Very friendly staff and service people...would recommend highly
Great place. Friendly people. Fast & Accurate service.
Every time I go it is always a great trip!!
Easy to work with cheap payments
They were ALL GREAT!!!
Friendly service and speedy service a great place highly reccommend!
Friendly service, quick with oil changes.
Quick oil change, in and out. Very professional.
Awesome guys! Very knowledgeable, helpful, and friendly :)
Very friendly. .and good customer service
They are cheats, rip offs , low lifes that take advantage of people
Youd have to be dumb or on heroin to buy a car here.
Total reviews rating 4.2
199 Reviews for Byrider Kalamazoo 2023:
Review №1
2022-05-04Marcus was CLUTCH. My Jeep went out on me and JD Byrider took care of me. I got a Buick that I wanted in less than 2 hours. I have gotten 3 cars from Byrider and they’ve been understanding and great through the entire process. Highly recommended. Easily the best car company around
Review №2
2022-01-29Customer service was fantastic. I want to give a special thanks to Phil. He was caring and considerate. He showed a phenomenal interest in making sure He did everything he could, to get the approval, I needed, to drive away in my new car. He was very thorough. He explained every detail, to me, with patience and making sure I received the best, possible, treatment. Phil, you are a true gem. I also want to thank Markus, for making me feel so at home, and comfortable! And the car, the guys picked out, for me, was absolutely perfect! I love it. The whole experience was wonderful, and very professional. I just want to say Thank you, again, and well done! And Phil, thank you, so much, for putting that extra, personal touch, on my whole experience.
Review №3
2022-06-08I have loved the service I have received from everyone at Byryder. They are a good and upstanding business that stands by their contracts and agreements. Scott in the payment center always greets me with a smile and goes out of his way to be of help. Chris that runs the auto repair is quick in assessing things and getting back to me and staying in communication. I just want to add more praise. I just picked up my car today and Chris went above and beyond the original repairs. While he had my car on hand he utilized the time to do things that were not in the original terms. Even cosmetic touch up around my wheels with front mud flaps and tightening up some things that were a little loose! Thank you for everything! It was over and beyond what I expected! Love and Blessings to everyone at Byrider!
Review №4
2022-02-26Working with Phil Marcus and Dave has been a breeze. I appreciate them and their honesty and helping me get into a vehicle that will be right for me. They did all the foot work in making a stressful situation very stress free for me. You guys are amazing and I cant thank you 3 enough.
Review №5
2022-03-03The service department is awesome!!! I’m on a disability leave from work and only getting limited payments and they were extremely helpful with helping me pay for the much needed repair to my windshield wipers on my car!!!! I’m thankful that the service people here do everything they can to help you when you are in a tough situation!!! Thank you byrider!!!! You have made a customer for life!!!!!
Review №6
2022-06-30Phil was professional, courteous and attentive to our needs. He was very forthcoming and expressed knowledge of the business at hand. All the staff acted professionally, and the office was well kept, cooled and comfortable. Byrider Kalamazoo will always be our first stop while shopping for a used vehicle.
Review №7
2022-07-06Dave was really awesome! I have to admit when I first came in I was almost 100% sure they would turn me around! But Dave went above and beyond to make sure he got me in a vehicle and FAST might I add!
Review №8
2022-02-27They are not upfront about how much your qualified for and will try to get you the worst car on the lot. Im stuck with a car with no working windshield washer and basic FM radio. I asked to see several other cars but was guilt tripped to be be grateful that they were letting me test drive this one.
Review №9
2022-04-25The only reason Im giving a 1 star review is because the first experience I had with this place was with a pushy salesman who didnt even listen to a word I was saying. His name was Phil. I was interested in a vehicle I found online, was located at the Lansing location. I asked him if they could have the vehicle brought down here, if not, no big deal, Ill drive to Lansing. He wouldnt even look to see if the vehicle was still available. He said he has 26 cars on his lot that he can sell me. I tried to explain I was interested in a particular one though. Just not a good interaction with this guy.
Review №10
2022-05-25I love JF Byrider this is my 3rd cat from them. The staff is wonderful. I recommend speaking to Phil he is helpful in getting the vehicle you can afford.