Caliber Collision

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Name: Y*** M******* S***
Date: 2024-06-24 16:30:40
Rating: 5
Comment: Excellent repair work in a very short period of time

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Name: C**** N****
Date: 2024-06-17 17:04:28
Rating: 5
Comment: Extremely professional, honest, and friendly. Repairs on time great customer service.

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Name: L****** A****
Date: 2024-06-04 03:51:22
Rating: 5
Comment: Caliber Collison is excellent with their customer service, knowledge, repair expertise. They kept me updated daily about my repair, they got it done a week earlier than originally told, they did a beautiful job on the front end of my car. I highly recommend them.

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Name: J**** H***
Date: 2024-05-29 20:41:35
Rating: 5
Comment: If you ever need your car repaired because of an accident, or your car was hit by road debris that damaged your vehicle. This is the only company to take your car to, in fact most insurance companies have Caliber collision as their recommended repair company. That is for good reason, they are courteous, professional with the highest quality in workmanship!! You will not be disappointed!

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Name: T**** C***
Date: 2024-05-13 16:30:22
Rating: 5
Comment: Alberto was great through the process of sending me information and explaining the process. Got my car back in the timeline expected.

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Name: M*** L******
Date: 2024-04-22 15:51:32
Rating: 5
Comment: Excellent work very well organized. Kept me in the loop daily and it was clear It was an extremely well run operation. Definitely not their first car rodeo. Excellent work team caliber.Hopefully I wont need you again but if I do im coming back to you. Michael nice job leading the team.

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Name: V******* F*********
Date: 2024-04-16 12:29:37
Rating: 5
Comment: This is my second time to have my car repaired for collision. I’m very satisfied on the quality of repair. On top of that, rental car is coordinated with rent-a-car service company. I highly recommend CALIBER COLLISION.

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Name: c***** c
Date: 2024-04-12 13:00:44
Rating: 1
Comment: 3 weeks to get it back the first time only to find my rims werent matching and my spare was used for, I have no idea what. Dropped off my vehicle to get the rims fixed and small paint correction. It took 9 days. They paid for the rental, but I paid almost 300 for the protection for 9 days. They fixed the issues and issues I had afterwards, but left my car looking streaky on what they tried to buff out. Looks like im going to have to go buff those out somewhere myself. Id rather not go back for more ha, but overall it wasnt a pleasant experience whatsoever.......Response: thank you but I would prefer not to go back even though there are things that have been coming apart. I forgot to mention how rude the manager at the location was, Lesly/Lindsay. She seemed very comfortable doing it so Im more than confident shes acted that way towards others and it just hasnt been brought up. Thank you again

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Name: C******** P****
Date: 2024-04-01 20:12:17
Rating: 5
Comment: Had my vehicle at Caliber for a repair after somebody backed into my vehicle. The repair was done well. The staff at Caliber was very friendly and helpful. They kept me updated during the entire process and it was all very straight forward. Thank you.

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Name: p****** s****
Date: 2024-04-01 18:49:19
Rating: 4
Comment: Was satisfied but had to press to have parts in the shop before having to rent a car and wait for the parts. I did resolve the problem and all went very well as to a timely manner and good work. I definitely would recommend Caliver

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Name: G******* H**********
Date: 2024-03-29 21:13:01
Rating: 5
Comment: Excellent service repairing my vehicle.

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Name: C**** M*****
Date: 2024-03-28 22:47:38
Rating: 5
Comment: Very friendly staff and extremely helpful throughout the whole repair process. Definitely recommend this auto body shop

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Name: A***** S****
Date: 2024-03-27 17:34:54
Rating: 5
Comment: After my car accident my vehicle was taken to caliber collision they kept me up to date on everything and let me know the next steps for my vehicle. Everyone was very friendly and polite especially when I needed to get things out of my vehicle or needed an update about my vehicle. Highly recommend!

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Name: M***** S*******
Date: 2024-03-11 23:08:25
Rating: 5
Comment: Alberto kept me informed at every step of my vehicle repair after a collision, plus repairs were completed a few days earlier than expected.

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Name: C**** K********
Date: 2024-03-11 17:20:43
Rating: 5
Comment: Great job, quick turn around! Thank you to Mike, Brie, and team for your care. I had the whole side of my Drivers side scratched up, and dents, due to a driver using the shoulder to pass me. I have heard of Caliber Collision in the past from varies Toyota dealerships I would visit as their go to body shops. I was not disappoint going here to have work done.

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Name: D***** D*****
Date: 2024-03-01 09:39:08
Rating: 1
Comment: Very bad latest experience. Will NEVER bring any body shop repair(s) in the future.

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Name: m**** r********
Date: 2024-01-27 05:09:25
Rating: 1
Comment: The worst place to fix my car. They tell me is done, I check and wasnt done yet I lost alot time going back and forth,about 8weeks. and still my car looks bad they say we put new bumper and new bracket if was new the bumper can looks like never have accidents, that what I think by u can take look at the picture and see if is done.i can put the engine key between the bumper and the fender.Only check u car before u take it back to u home. Thanks to state farm insurance for the rocomendation of worst body shop. On my experience.

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Name: J****** S*******
Date: 2024-01-04 00:17:07
Rating: 5
Comment: Working with caliber collision is a delight. They are informative and the work is top notch. I picked up my vehicle with complete satisfaction and peace of mind. You cant put a star rating on that!

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Name: M*** L****
Date: 2023-12-25 19:43:01
Rating: 5
Comment: Excellent customer service from Bree. Car was repaired & completed earlier than estimated.

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Name: C******** M***
Date: 2023-12-20 05:15:33
Rating: 5
Comment: Amazing customer service! Highly recommend

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Name: g*********
Date: 2023-12-19 18:14:28
Rating: 5
Comment: Some of the finest most efficient people work here.

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Name: D*** M******
Date: 2023-12-01 00:09:50
Rating: 5
Comment: Had a great experience, top notch customer service.

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Name: F**** M*****
Date: 2023-11-30 23:45:06
Rating: 5
Comment: Alexa helped me and she made my experience so great. She was very professional, funny, and knew her stuff!! If you go here, ask for Alexa, she’s great!

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Name: A***** G*******
Date: 2023-11-30 23:31:47
Rating: 5
Comment: Lindsey is the best!!!!

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Name: J***** C******
Date: 2023-11-30 16:26:03
Rating: 5
Comment: Highly professional and extremely reliable. God forbid I ever get into a n accident again but if I do, I will always take my vehicle here.

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Name: J** L**
Date: 2023-11-29 19:50:37
Rating: 5
Comment: They are best in the business, their management team will go above and beyond on customer satisfaction. Once you bring it to their attention theyll make sure its done right.

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Name: R***** S*******
Date: 2023-11-29 17:50:35
Rating: 5
Comment: Im pleased to share a 5-star review for Caliber Collision of San Marcos. Their service was truly excellent; the staff was not only polite but also thorough in explaining the entire process. Regular updates on repairs made the experience seamless. The work on my vehicle was exceptional, leaving no trace of its previous accident. Highly recommend their top-notch service.

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Name: B****** Z*****
Date: 2023-11-29 17:17:32
Rating: 5
Comment: I was recently in a car accident and had my vehicle taken to caliber collision they kept me up to date on everything and let me know the next steps for my vehicle. Everyone was very friendly and polite especially Brie when i needed to get things out of my vehicle or needed an update about my vehicle.

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Name: o*** s****
Date: 2023-11-29 17:11:41
Rating: 5
Comment: Lifesavers!! Car accidents are stressful and they get it back to you ASAP with no headaches.

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Name: A*** D********
Date: 2023-11-29 16:54:26
Rating: 5
Comment: Excellent customer service and very professional

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Name: j**** e*******
Date: 2023-11-06 18:44:30
Rating: 5
Comment: Very nice kind people and Mr. Phillips very good I recommended hundred percent

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Name: B***** B****
Date: 2023-11-02 21:24:00
Rating: 5
Comment: They go above and beyond to make sure things are done right I’ve let my family and friends know they are the place to go for excellent service thanks Phillip and everyone there great job !!!

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Name: B****** W*********
Date: 2023-10-23 19:04:46
Rating: 5
Comment: This place was recommended to me and now I see why: couldnt ask for better service, repairs and help!

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Name: L*** C******
Date: 2023-10-09 17:09:24
Rating: 5
Comment: Good polite staff. I really like Lindsey

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Name: G*** F
Date: 2023-10-05 18:44:08
Rating: 2
Comment: I’m going to keep it short and simple. They did a good job with the paint repair, but did some unnecessary repairs ultimately making everything cost so much more. Also couldn’t put my bumper back in to place properly so there’s a gap between my front fender and bumper, but i’m not gonna bother bringing it back in I can do that myself.

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Name: M****** W********
Date: 2023-09-17 19:51:56
Rating: 5
Comment: The service, staff, auto team & all were efficient, friendly & great. Great communication & successful repair. Thank you Caliber team!

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Name: J*** R********
Date: 2023-09-06 21:03:44
Rating: 5
Comment: They give you all information up front to you no tricks. Very happy with the finished work.

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Name: M***** C****
Date: 2023-09-05 18:41:41
Rating: 5
Comment: Caliber Collision is a great place to get a car repaired! Ive used them more than once.

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Name: E***** O******
Date: 2023-08-21 20:25:40
Rating: 5
Comment: Over the years I have used Caliber a lot, particularly the one on Grand Ave in San Marcos. Their customer service is amazing. They helped me pick up my rental and even took it back for me. Had my car done earlier than they said and communicated updates every day and sometimes more than once. LOVE them!!

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Name: J*** L
Date: 2023-08-16 23:01:33
Rating: 5
Comment: Awesome experience at Caliber Collision San Marcos. Michael told me what to expect and kept me informed about the progress on my car every day. Great communication with me and my insurance company as well. The techs did a fantastic job and the car looks as good as new. Quick turnaround and they even finished a day faster than they predicted. Highly recommend!

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Name: L*** G********
Date: 2023-08-03 19:19:38
Rating: 5
Comment: I highly recommend Caliber Collision in San Marcos. From the moment I brought my vehicle in to get repaired to when I picked it up I experienced great customer care. Alberto, who repaired my Mazda 3 kept me constantly kept me informed. He completed job three days early. The parts replace were Mazda parts. I am very satisfied with work. I recommend Caliber Collision 100%.

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Name: H******** M********
Date: 2023-07-31 16:44:39
Rating: 5
Comment: I recommend highly Caliber Collision

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Name: L****** M*
Date: 2023-07-25 00:48:10
Rating: 5
Comment: I couldn’t be happier with the quality of service. The ladies at the front desk were pleasant, patient, and helpful. The technician texted me updates every other day and even finished the repairs a day early. They even washed and detailed my car! I never expected that, it looked much better than when I brought it in. And luckily for me I didn’t have to pay a dime because I was rear ended and 100% covered. Caliber Collision made it all worth while and I’m so grateful for all of their hard work.

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Name: P*** K*******
Date: 2023-07-24 20:49:41
Rating: 5
Comment: Great service. The front desk attendant, Bre, was very helpful. She removed the pain from my debt free of charge. She was very professional and knowledgeable. I returned to get my repairs done as well.

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Name: A** G*****
Date: 2023-07-24 17:15:25
Rating: 5
Comment: Was informed all the time and my car was ready even before expected great service thx

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Name: H*** G
Date: 2023-07-11 01:05:53
Rating: 5
Comment: Great work from beginning to end. Repair just like new. Thanks, Caliber Collision.

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Name: M******* A********
Date: 2023-07-05 21:48:16
Rating: 5
Comment: Great repairs, great customer service.

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Name: L**** M********
Date: 2023-07-03 17:01:31
Rating: 5
Comment: Absolutely wonderful job! Than you caliber collision!

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Name: c***********
Date: 2023-06-23 00:51:43
Rating: 5
Comment: Very good repairs. kept me up to date on repair status.

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Name: G******** M*******
Date: 2023-06-19 23:54:33
Rating: 5
Comment: Caliber Collision team are one of the best if not tje best team Ive worked with. From the beginning up to the completion of the work they were absolutely professional. Happy to doing business with them. Highly recommended.

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Name: J** S*****
Date: 2023-06-05 16:52:55
Rating: 5
Comment: Took my car in to get the front bumper and some cosmetic issues fixed on my car and Mike and his team did a great job. Thank you all!

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Name: J***** S*****
Date: 2023-06-02 18:24:42
Rating: 5
Comment: I’ll never take my car anywhere else.

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Name: A***** E********
Date: 2023-06-01 18:02:13
Rating: 5
Comment: My car was hit in a accident ( not my fault)- and I was relieved when I got to Calibur Collision where Phillip was there to help, direct and make my situation a breeze. His knowledge and friendly approach was appreciated and made my whole ordeal smooth. Ruby also helped and she was kind understanding and always smiling. Thank u for helping in my time of need.

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Name: T***** D*
Date: 2023-05-10 18:00:25
Rating: 5
Comment: Brie at the front desk was incredibly accommodating, answered all my questions, and made the check in process go by quickly and smoothly. Caliber even called Enterprise for me to arrange transport.

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Name: R****** H*******
Date: 2023-05-03 03:59:17
Rating: 5
Comment: Brought my car in after being hit by an 18-wheeler and found their work to be excellent. My Service Adviser, Phillip Maurice is an excellent communicator and provided me with daily updates during the entire process. His ability to stay on top of his team along with his attention to detail, and personal concern for me was truly outstanding. Even more important: he was able to get my car done weeks before the initial estimate. I am so glad that I brought my car here! They turned what I feared could have been a dreadful experience to a wonderful, and totally professional one!Thanks guys!

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Name: S***** R****
Date: 2023-05-02 06:13:13
Rating: 5
Comment: Great auto collision repair shop in San Marcos, Ca. Work was completed timely, staff was very helpful & kept me informed as work proceeded on my 2022 Honda CRV. I highly recommend this auto repair shop.

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Name: D** N*******
Date: 2023-04-26 18:54:49
Rating: 5
Comment: Good communication and satisfactory work. They are professional, and it shows. Ive (unfortunately) had to use Caliber three times in two years, and each time the work came out well done.

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Name: J**** B****
Date: 2023-04-19 15:10:01
Rating: 5
Comment: Amazing customer service from my initial phone call following an auto collision until my repairs were completed. They worked with my schedule to get my car in and kept me updated on my car’s progress with text messages throughout the entire repair process.Everyone I came in to contact with at the shop was pleasant and welcoming. My main contact, Phillip, was professional and ensured I understood the process and everything that was being done to my car.When my car was returned, on schedule, it looked great.

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Name: S**** F*******
Date: 2023-04-17 23:39:04
Rating: 5
Comment: Auto body repair after a collision.

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Name: C******** B****
Date: 2023-04-03 17:02:35
Rating: 5
Comment: Excellent service. Friendly and efficient receptionist and they keep you informed of the progress of the repairs.

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Name: J**** G********
Date: 2023-03-27 17:26:35
Rating: 5
Comment: They left my car very well, in less than the time they told me, that was great 👍🏻 and they are very friendly, I recommend this place 👍🏻🙃 thank you Ruth and Alberto ☺️They left my car very well, in less than the time they told me, that was great!!!!👏🏻👏🏻👏🏻and they are very kind I recommend this place 👍🏻🙃 thank you Ruth and Alberto ☺️

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Name: C******* F*******
Date: 2023-03-16 03:55:59
Rating: 5
Comment: This place is the best and I would recommend them to anyone. Professional, knowledgeable and customer friendly.

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Name: N****** D*****
Date: 2023-03-11 02:41:04
Rating: 5
Comment: Lets beautiful.looks brand new again.

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Name: A**** R****
Date: 2023-03-10 13:09:09
Rating: 5
Comment: Great service and very satisfied with work.

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Name: E*** M******
Date: 2023-03-03 02:15:47
Rating: 5
Comment: Great job & great communication ❤️❤️❤️

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Name: J******* C****
Date: 2023-02-13 18:10:50
Rating: 5
Comment: What a pleasure to work with this team of professionals. Not only did they fix the damage to the car in a timely manner, they also took the burden off of me by working with the insurance company. If I could rate them 10 stars I would. Highly recommend.

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Name: L** C*********
Date: 2023-02-11 12:45:46
Rating: 5
Comment: Phillip kept me updated on a timely manner about the repairs. Was able to allow me to pick up my car earlier than scheduled.

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Name: A*** & J*** P*******
Date: 2023-02-07 19:14:53
Rating: 5
Comment: Not good to be a regular there, LOL, but the 4 times Ive had to use them they were top notch. Especially the painters, I got two multicoat colors and they mailed it. I will go there until I retire to NV.

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Name: D**** P****
Date: 2023-02-02 23:58:56
Rating: 5
Comment: Excellent customer service!

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Name: D*** R******
Date: 2022-12-29 17:29:10
Rating: 5
Comment: Nice work, job completed a full week earlier than the estimated due date.

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Name: J*** S***
Date: 2022-12-24 01:32:59
Rating: 5
Comment: I have been rear-ended three times in the last several years. So I can confidently say that Caliber is the best in their work and also keep you up to date while the work is being done. San Marcos Caliber Collision is the best!!

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Name: B** V****
Date: 2022-12-19 21:07:15
Rating: 5
Comment: Repaired the accident to satisfaction

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Name: A******* A****
Date: 2022-12-07 02:46:04
Rating: 5
Comment: They did body work and paint on my car and it looked like new. I am very happy. Thank you very much 😊

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Name: J****** M**********
Date: 2022-12-06 15:54:47
Rating: 3
Comment: My driver side door and back panel were scratched/gouged in an accident. Was told the car would be completed in 3-3 1/2 weeks Took a little over a month for the repairs to be done and receive the car back. Car was done on a Friday and was told it would be towed back to local facility for pick up that day, never happened. Monday came and went with no phone call. I called Tuesday morning, was given the run around and told it would be towed on Wednesday which it was. So I was told the car would be complete on the 18th but didn’t receive it until the 23rd, had to pay for 6 extra days of a rental car!There was a large piece of trim left inside my car which didn’t belong to my vehicle, and after driving the car I realized none of my rear or side sensors worked anymore so I’m having to return the car and they’re telling me I may not get it back the same day and will need another rental car; which is disappointing to say the least.Update: I returned the car for inspection of the problem. They arranged for me to have a rental car, which was nice. They were able to fix the problem the same day and I dropped the rental car back off to them. This ended up being a nice resolve to an otherwise very inconvenient problem.

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Name: R F
Date: 2022-12-02 22:46:31
Rating: 5
Comment: Staff was very friendly and Alberto was very thorough with explaining the entire process. Vehicle was done earlier than expected. My car looks better than it did before the accident. Thank you Caliber!!!!

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Name: P**** V******
Date: 2022-11-28 23:37:33
Rating: 5
Comment: Left my car like new! Phillip and Brianna took care of all the headaches for me.

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Name: D*** A*****
Date: 2022-11-17 18:27:17
Rating: 5
Comment: They treated me very well, the staff was very friendly and the work was excellent and they were very fast. I recommend the two people who helped me, Michael and Rud, the best.

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Name: S**** P*****
Date: 2022-10-27 16:46:46
Rating: 5
Comment: Took our car to the San Marcos location. Excellent communication from Phillip and Brie throughout the process. Car looked brand new when repairs were done. Would definitely return and I highly recommend.

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Name: J******* L***
Date: 2022-10-16 03:42:22
Rating: 5
Comment: I really dont now what to say until they are done with the repairs to my car?

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Name: J******* D***********
Date: 2022-09-04 19:39:12
Rating: 5
Comment: Customer service is always great. Very communicative about progress.

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Name: D D
Date: 2022-08-01 16:51:14
Rating: 5
Comment: Caliber always is tip top and I recommend them for all your services and needs five stars

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Name: V* s****
Date: 2022-07-21 18:33:52
Rating: 5
Comment: Very very happy with service, especially customer service agent who kept me informed through-out the entire process.

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Name: R** W*******
Date: 2022-07-20 22:19:54
Rating: 5
Comment: Beautiful finish on the painting of the car! Excellent workmanship and done in a timely manner!

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Name: C******** H*****
Date: 2022-07-18 18:13:55
Rating: 5
Comment: Collision repair

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Name: C****** W*****
Date: 2022-07-18 17:34:36
Rating: 5
Comment: Best place I could have gone! The entire process was of absolutely no stress to me. They handled all of the difficult parts and gave me regular updates and reassurance that they would handle everything with my insurance company. My car looks absolutely amazing after the repairs. HIGHLY recommend going here. Seriously could not have been more of a smooth experience 100/10 stars for Phillip and Ruth

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Name: C**** B****
Date: 2022-07-11 21:50:56
Rating: 5
Comment: After a minor accident, dealing with repairs can sometimes be worse than the accident; thankfully, this was not one of those times. Ruth at the front desk was warm and friendly, and most importantly she was transparent with regard to the timeline and cost of my repairs given the supply and staffing bottlenecks still affecting the auto industry. My service writer Phillip kept me completely in the loop and at ease throughout with the demeanor of the uncle you hope shows up to your July 4th BBQ every year, and Evan (whose exact position I’m unclear on, sorry Evan) was direct, transparent, and honest. As much as I hope to never HAVE to get my car repaired again, if I ever do, I couldn’t ask for a better group of people to do it than the folks here.

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Name: T***** H******
Date: 2022-06-30 23:20:18
Rating: 5
Comment: Monique and Evan are the best. Extremely communicative, attentive, and understanding. They went above and beyond all the way to make sure I got my vehicle.They are absolutely the best. Thank you very much 😊

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Name: E**** G******
Date: 2022-06-17 14:25:17
Rating: 5
Comment: The car took 4 months to be completed because of supply problems; so not the shops fault. Their were several it will be ready on ____ calls only for it not to be, again did not have what was needed. All handled well by the staff, things will go wrong, but what counts is how you deal with it and I was very pleased with Caliber Collisions staff. The job on the car was one of if not the best I have ever had done; paint match is spot on, metallic is flowed out perfectly, their is minimum orange peel and what is there is an exact match to the factory paint, panel gaps are perfect, reconditioned wheel is perfect and impossible to tell what one was reconditioned. This was the level of workmanship I would expect from a custom shop that works on very expensive show cars, not a large production shop working on street cars. Did not expect this level of quality. I have painted many cars in my day, and I know what a good and bad job looks like.

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Name: C******** (******
Date: 2022-06-06 18:18:17
Rating: 5
Comment: Outstanding work done in a timely manner. Employees are knowledgeable very friendly as well as kind.

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Name: L**** L*****
Date: 2022-06-06 16:31:20
Rating: 5
Comment: Caliber Collision did a great job repairing my car. They were friendly and informative, kept me up-to-date on the status of my repair, and completed the job 3 days earlier than the initial estimate. Great service! Highly recommended!

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Name: W B*****
Date: 2022-05-23 21:58:12
Rating: 5
Comment: The staff were very professional and assistive. They explained the process very thoroughly. They projected a date and had my vehicle ready before hand. Took care of my rental for me. A1 Service.

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Name: G*** S******
Date: 2022-05-23 20:26:41
Rating: 5
Comment: Excellent customer service in all areas of the shop. They kept well informed on the status of my vehicle’s repairs. They delivered a day earlier than expected. I was very impressed by their professionalism and knowledge.

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Name: D***** S* P*****
Date: 2022-05-13 02:23:02
Rating: 5
Comment: Caliber Collision is all 5 star in our view. Very clean working area, very understanding and thoughtful. Our car looked new when we got it back.Just cant say enough for them. Keep using them USAA-they serve you very well. The cost was very reasonable in this day of high costs.

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Name: C***** G*****
Date: 2022-05-10 00:27:45
Rating: 5
Comment: The body work was well done not only earlier than promised, but completely trouble free.

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Name: S**
Date: 2022-04-26 22:02:50
Rating: 1
Comment: 5 stars for lack the of communication5 starts waisting customer time5 stars giving wrong statement5 stars blaming others5 stars not taking responsibility5 stars having the longest waiting timeWaited two weeks only not get my car fix and to be told oh we don’t have the paperwork

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Name: M*** B*******
Date: 2022-03-21 15:42:14
Rating: 5
Comment: They did a great job restoring my truck to how it looked prior to the accident. I also greatly appreciated the accountability of the employees and would recommend this place to anyone who needs some body work and repairs done to their vehicle.

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Name: A***** K*****
Date: 2022-03-16 21:38:04
Rating: 5
Comment: Getting in a collision is already a complete nightmare, then having to deal with getting your car repaired has been a nightmare in the past…Im happy to share I had a wonderful experience with Caliber Collision. Their manager Evan was very informative and kind. Their staff were very professional and made the process smooth sailing. Mike was fantastic and kept me up to date with every bit of the process. When I got my car back it was literally like nothing had happened. Also, they did a fabulous job detailing it. Thank you Caliber for making it such a pleasant process! 🙏

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Name: C**** G
Date: 2022-03-15 00:08:18
Rating: 5
Comment: The bumper was placed and the painting was perfect. As if it was not damaged

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Name: F*** P*******
Date: 2022-03-04 17:00:06
Rating: 4
Comment: Repair took longer than estimate because other parts were ordered - because of the coronavirus, stock is limited

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Name: D*** G******
Date: 2022-03-03 21:20:40
Rating: 5
Comment: Wonderful repair job, looks like new.

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Name: P** P*****
Date: 2022-02-26 05:24:47
Rating: 1
Comment: I called this place because I wanted to find out how much it was going to cost if it was going to be lower than my deductible I didnt want to get it done and the guy there was very rude and said that I had to go to the insurance company first and get an evaluation but I went over to another shop and found out it wasnt even going to be that much but the guy that I talked to was extremely rude

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Name: J**** M* C**********
Date: 2021-11-27 19:19:54
Rating: 5
Comment: I definitely recommend this shop.

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Name: H****** V** H*****
Date: 2021-11-18 22:15:01
Rating: 5
Comment: Ruth and Monique were fabulous. They went above and beyond whatever expectations I had. Ruth virtually runs the front off extremely efficiently and Monique handled my case professionally meticulously and kept me informed. I’m recommending caliber to friends

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Name: C*** B*****
Date: 2021-08-14 23:10:28
Rating: 5
Comment: Professional work done quickly. My bumper looks good as new! Im impressed with the paint matching. Conveniently located about a block from a rental car agency, so pickup and drop off was very convenient.

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Name: S**** S*****
Date: 2021-07-24 03:49:39
Rating: 5
Comment: They did a great job getting my car back to looking new. You could not tell the vehicle was in a accident. The shop does a great job in keeping you Informed of status of repair stages. Didnt rush to get vehicle out. Made sure vehicle was repaired to perfection. I would use them again when needed. Im a perfectionist about my vehicle. A.satisfied customer.

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Name: S*** M*****
Date: 2021-06-16 22:57:05
Rating: 5
Comment: Did an amazing job fixing the damage on my 2020 Yukon. Excellent customer service and complete professional environment. Would recommend to anyone looking to get the vehicle repaired or refinished.

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Name: G**** A*****
Date: 2021-05-10 23:23:45
Rating: 5
Comment: Evan M was very helpful from start to finish.

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Name: D******
Date: 2021-04-07 21:11:03
Rating: 5
Comment: Thank you Caliber!! You did an excellent job, and Gina in the front made sure I was informed the whole way and comfortable with the process. She made the entire messed up situation seem easy and stress-free!!

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Name: R**** R*******
Date: 2021-03-01 22:18:55
Rating: 5
Comment: I worked with Evan. Awesome communication and daily updates on my repair. Repair was finished sooner than expected. No complaints at all.

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Name: L*** H***
Date: 2021-02-22 19:46:42
Rating: 5
Comment: I am very pleased with Caliber Collision, and they have serviced my vehicle several times in the last 7 years. I dont like to go public with my surveys, but I have to give Caliber Collsion the credit they deserve! The paint job, body work, and their courteous professional Team of employees do exceptional work, and I am very happy!! Thank you!

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Name: p*** l*****
Date: 2021-02-01 20:28:30
Rating: 5
Comment: First Class operation being run by the San Marcos Grand Avenue Caliber Collision shop. Evan, Tiffany & Gina provided exceptional customer service. Everyone in the body shop did a fantastic job repairing the damage to my vehicle. All boxes checked for this outfit, including my vehicle being repaired on time as promised. I definitely recommend them!

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Name: H***** C****
Date: 2021-01-29 20:09:22
Rating: 5
Comment: Evan M. at Caliber Collision San Marcos (Grand Ave) made the entire process very easy! Very attentive and very fast turn around with my vehicle. Took all the precautions and took care of my car! Would definitely recommend this shop for auto repairs!!

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Name: b**** h*****
Date: 2021-01-29 19:55:33
Rating: 5
Comment: Great experience from beginning to end. Extremely professional, good follow up and timely! I would bring my car here again, thank you so much calibrr

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Name: M***** R********
Date: 2021-01-27 18:09:58
Rating: 5
Comment: Took my car in for repairs, they did an amazing job it was ready before promised day, I highly recommend them

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Name: P**** K******
Date: 2021-01-26 08:21:12
Rating: 5
Comment: Very professional

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Name: T****** O**
Date: 2021-01-24 20:41:51
Rating: 5
Comment: Everyone at Caliber Collision is amazing 👏 from the front desk to are service advisor Evan Murray. My Grandmother, & myself have been bringing our cars here for years. Weve always gotten remarkable service. Ill never take any of my vehicles any where else.

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Name: J** T*****
Date: 2020-12-07 21:34:45
Rating: 5
Comment: Had to fix the bed side panel out-of-pocket. Bodywork is complicated. Calibers agent Tiffany simplified my repair, kept me informed along the way, and had it looking new when I picked it up. I had used Caliber before this and yes, I recommend them and their work.

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Name: L*** H******
Date: 2020-12-02 19:34:04
Rating: 5
Comment: The staff here is beyond nice and I would use them several times over. They did a great job on our car and it was if there were never any issues. They kept us informed every step of the way and wed recommend them.

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Name: D G
Date: 2020-11-25 11:47:24
Rating: 5
Comment: Caliber Collision was thorough. From Gina in the front to Devin who handled my claim and repairs. Gina is wonderful, she is professional and has amazing customer service. Devin kept in constant contact with me in regards to my vehicle. He was always helpful when I had any questions. Devin made the process for me very easy! He went above and beyond! My car looks amazing! I would recommend them over and over again. You wont be disappointed.

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Name: J****** C******
Date: 2020-11-23 20:58:57
Rating: 5
Comment: Caliber Collision in San Marcos! The best customer service and they did an amazing job repairing my car. So professional, kind, efficient and the best customer service I have ever received. If you need any work that they provide, this is the place you have to do business with! They even delivered my car to me upon completion.Thank you to all the staff, a business cannot run this smoothly without a team like yours!

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Name: E******** O****
Date: 2020-11-13 05:43:31
Rating: 5
Comment: Everyone at Caliber Collision was pleasant and knowledgable. They did a beautiful repair of our damaged bumper - like new!

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Name: J*** C*******
Date: 2020-11-06 02:42:47
Rating: 5
Comment: Someone hit my rear bumper & they completed the work in less than 1 week & it looks like new again. Thank you for your help & working with my insurance company USAA.

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Name: N**** M*******
Date: 2020-11-03 06:58:48
Rating: 5
Comment: Evan at Caliber Collision in San Marcos is awesome! He knows what he’s doing well and how to best help the customer efficiently and satisfactorily. The quality of repair to my vehicle was perfect! My car looks just like new again. When I was stressed about getting to work on time, Evan even delivered my vehicle to me. This is a top rated repair shop. The staff are so friendly and caring. They go out of their way to help their customers. Thank you Evan and Caliber Collision San Marcos!

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Name: N***** M*********
Date: 2020-10-07 17:25:58
Rating: 5
Comment: I couldnt be happier with Caliber Collision. My truck looks brand new! Their work is fantastic!Evan went above and beyond through the entire process. He kept me informed throughout and was extremely helpful and knowledgeable. Everything was a breeze and I felt very taken care of as a customer. I will definitely recommend Caliber not only for their impeccable work but for the amazing customer service I received from Evan!

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Name: M******************** B******
Date: 2020-09-02 16:19:24
Rating: 5
Comment: Dad had his car fixed here. I went with him to pick it up, staff was amazing and got his car back to him safe, sound, in a timely manner. If I personally ever need my car fixed I will be coming back to caliber.

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Name: L***** F*****
Date: 2020-06-30 17:11:10
Rating: 5
Comment: They were fabulous. Attentive, professional, excellent customer service. I have had to use them before maybe 12 years ago and they were just as great then, so it is nice to have a reliable auto repair place that one can count on. I highly recommend.

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Name: k*****
Date: 2020-04-07 21:53:43
Rating: 5
Comment: Went to Caliber Collision and Gina was very patient with me and helpful. Great place and the service was excellent!

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Name: S***** S*******
Date: 2020-03-18 15:27:45
Rating: 5
Comment: So my husband is considered a crash car dummy because we are constantly having to take our car in for repairs. I get so upset and frustrated having to deal with insurance and rentals, but when I walk in Caliber Collision and are met by their wonderful staff, my anxiousness disappears. One of the staff clerks, Gina is so patient and kind, she walked me through everything which was awesome! Thank you Caliber for your outstanding service. I will definitely be recommending your facility.

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Name: J****** M******
Date: 2020-03-13 19:15:00
Rating: 5
Comment: I was in a fender bender and my insurance referred me to take my car in for repairs and I was really impressed with the service I received from Tommy at caliber. I was kept informed throughout the process of repairs and my car looked as if nothing ever happened. I definitely recommend this establishment and will definitely come back if anything happens again! Tommy was the best!

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Name: R**** S******
Date: 2020-02-12 16:46:58
Rating: 5
Comment: Took my car a few weeks ago to get it repaired they did a great job and all the employees were very helpful and friendly.Thank you

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Name: K**** T****
Date: 2019-12-30 20:42:51
Rating: 5
Comment: I dealt with Evan at Caliber COLLISION in San Marcos, Ca.Evan was professional and dedicated to completing the work on my car. Evan stayed in touch with me giving me updates of the progress of the completion of my vehicle.When necessary, Evan contacted the insurance company to make sure that financial responsibility was being taken care of, and the necessary care for completing the work was being addressed.I would recommend Caliber COLLISION, San Marcos Ca.for your cars needs.Ask for Evan.

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Name: K****** S*****
Date: 2019-12-29 21:23:54
Rating: 5
Comment: Great service. Fantastic body work AND finished ahead of schedule!

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Name: L***** L*****
Date: 2019-12-21 05:52:58
Rating: 2
Comment: Dealing with the workings of cars is not what I am familiar with. The staff was very professional but because the cost of the repairs the insurance totaled the car. I had a friend, who knows cars, look at the car and said it was not that bad. I had it removed and repaired by anothe place for half of what Caliber would have charged. Also, some car parts were removed and not sent with the car, which does not seem right.

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Name: R*** A*****
Date: 2019-12-18 13:42:48
Rating: 5
Comment: Outstanding staff and results.

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Name: M******** S********
Date: 2019-12-13 03:28:03
Rating: 5
Comment: Great work and very helpful! Always keeping me informed about their work!Can only recommend this company!My car looks like new!

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Name: F***** A****
Date: 2019-12-07 18:42:11
Rating: 4
Comment: Estimate was taken care of expeditiously & professionally by a very friendly adjuster.

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Name: m****** m*****
Date: 2019-08-30 07:16:04
Rating: 5
Comment: Great team & staff, they were professional, courteous, estimate was accurate, handled all the insurance paper work. My repairs were good as new, detailed the vehicle inside,& out, most importantly, repaired & delivered car on schedule.

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Name: Y***** J**** A****** I******
Date: 2019-06-08 07:50:38
Rating: 5
Comment: I got my car repaired here after a lady rammed herself into my rear bumper. Mike was in charge of my inspection as well as foresaw the repairs. I cannot thank him and his team enough for doing an amazing job on the repairs. Mike was so nice, always responded promptly to my emails, and was making sure I was informed throughout the repairs. I can’t thank this location enough for being so kind and having the best customer service I’ve had in a while. Thank you SM caliber collision!

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Name: J********* P****
Date: 2018-06-26 23:05:44
Rating: 5
Comment: Excellent Customer Service and repair work!! Stephanie at the front desk was very professional and made it easy to understand the insurance and the work contract. But my 5 stars really goes to Michael and his repair team. From the beginning Michael went above and beyond for me. He spent a lot of time accessing the damage to my vehicle, explaining the process of what to expect with the insurance and with the repair process. He also promised he would update me with repair work and update me with my insurance, making sure that the repairs were being approved and covered through the insurance. He was the middle man and he made it so easy and carefree for me and my insurance. That says a lot of the customer service I was given when every party involved was beyond happy with everything. I am also so happy with the repair work. It is beautiful, you would never know where I was hit. There was defiantly no corners taken with the office or repair workers. This Caliber Shop went above and beyond and I can not thank them enough for making my car repair such a smooth and easy process. Thanks again Michael, I appreciate everything you have done for me! Caliber Cooperate you are lucky to have Michael and his team. I am customer for life!

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Name: R** S****
Date: 2018-05-30 22:44:55
Rating: 5
Comment: We brought our car for body work to Caliber Collision (CC). Michael inspected and Stephany prepared our initial and also insurance estimates and have set up an appointment for its repairs almost immediately. We then dropped the car on the scheduled day at the workshop and subsequently started getting updates on its repair progress by CC as well as from a customer service representative almost everyday until the repairs have been completed (ahead of the projected delivery date).Michael worked on our car assiduously as it was his own, did an outstanding job in terms of professionalism, quality and schedule and has assured us of resolving any future issues pertaining to his work.We really appreciate the customer exceeding expectation delivered by CC and thank Michael and Stephany for their remarkable efforts on our project.

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Name: r****** b***
Date: 2018-05-11 01:39:01
Rating: 5
Comment: Couldnt heip our problem, but went all out to show us how to get the help we needed. Who to contact and who to direct complaints to.

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Name: S**** H*******
Date: 2018-05-04 17:47:43
Rating: 5
Comment: Really great experience.

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Name: F******* G*****
Date: 2018-03-28 03:54:30
Rating: 5
Comment: What can I say about this place..? They are absolutely the finest! From the first time I called in to the day I picked up my vehicle Alma was respectful, attentive and considerate. After dealing with Alma for a few minutes I knew that my car was in great hands. Repairs where done accordingly and correctly as estimated. I can thank the staff enough for the extensive work they did to my car and all the extra little touches they did. I feel so content to know that there are virtuous individuals that truly care about ones assets and go out of their way to complete the task at hand.

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Name: D** M*****
Date: 2018-02-25 22:54:20
Rating: 1
Comment: Customer service is lacking badly. They towed my vehicle without my authorization, Then they lied stating I gave them verbal authorization to move it. When I asked for my rear license plate back it mysteriously disappeared from the cart containing all the auto parts that were disassembled from the vehicle. After looking for for more then an hour and a half it then mysterious appeared coming from another building. Oddly enough, it was with one of the same guys who was helping at least four of us searching for it the whole time. I believe he realized I was not leaving without it. Possibly he overheard my phone conversation to my wife stating I was going to report the license plate stolen. It also happened to be a valid license plate with current registration DMV stickers on it. I will never take another vehicle to any caliber collision business again.

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Name: D***** B*****
Date: 2018-01-24 20:17:41
Rating: 1
Comment: I should’ve read the bad reviews and given them the attention they deserve. It’s a long read but believe me it will make up your mind in regards to ever taking your vehicle here.The have been repairing my vehicle for over 3 weeks now. My service advisor Leslie won’t even call me anymore or give me updates on the status of my vehicle after she completely mislead me and gave me the wrong timelines. Alma the manager of this location was very nice and helpful at the beginning but now she is the one who does the calls and tells me that my vehicle is still being repaired. This place has no organizational skills what so ever my car was assembled and parts were missing almost as if a kid was putting it together and realized “hmmm I think there is a light that’s supposed to be there” after my vehicle has been “being assembled” by one of their best technicians, this genius didn’t check my air conditioner prior to working on my vehicle, so who do I get a call from? You’re right the manager asking me if my A/C worked prior to getting there. Any shop that receives a vehicle does a full walkthrough and inspection so situations like this can be avoided but again that’s not caliber collision in San Marcos. Needles to say they told the insurance the wrong completion date. I’m out of a vehicle that I use for work, a rental and all alma offered to do was fill up my gas tank with regular or premium gasoline but the kicker is my truck is a diesel fuel truck. So again is this the people you want handling your vehicle?It’s too sad that you can’t go any higher than this in regards to complaints but since zero stars is not an option well there’s my one star for them.

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Name: D*** C*********
Date: 2017-10-16 20:10:30
Rating: 1
Comment: Totally dysfunctional, after an extended wait in the office had someone take photos with a promise of an estimate within 1 or 2 days. 5 days later nothing and I even stopped by to try and get some attention since via the phone staff was completely inattentive. That attempt failed. The good news is that other local providers exist that are part of USAA s network. Working with TAG Collision now and they have exceeded expectations. Unless you have a lot of time and patience, dont bother with Caliber.

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Name: A****** P******
Date: 2017-09-19 23:52:56
Rating: 1
Comment: Horrible. Had my car there for a week did a half as job. Still had scratches from the accident and still had the nerve to hand over a car that had not been properly fixed. Had a worker there take pictures of the damages that had not been fixed. Told me to come back on Monday I went and they tried to give me a hard time. Trying to indicate that the damages where new. Had me go back today. So I went back and they tried to buff it out. Did not work. They got fully paid for a horrible job. Zero stars.

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Name: S***** B******
Date: 2017-07-31 03:38:48
Rating: 5
Comment: Great service

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Name: A*** V*****
Date: 2017-04-27 19:03:09
Rating: 4
Comment: They took care of my car quickly and professionally. I would not hesitate to recommend them.

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Name: A**** H***
Date: 2016-12-27 17:30:56
Rating: 3
Comment: Wasnt able to make my original appointment @ 8:45am. Very dissapointing to find out they are not flexible on time, nor were they willing to compromise with me on a later drop off time. Now being forced to drop my car off a whole week later. 👎

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Name: J** Z*********
Date: 2016-12-01 03:29:31
Rating: 1
Comment: This location only... Service advisor Bob wait s for you to ask questions rather than take the initiative to explain work done or provide warranty summary. Office manager Rachel condescending and unorganized. They do not provide updates has they occur and rely on you to follow up continually to ensure timely resolution. Avoid this location

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Name: A** A*******
Date: 2016-06-17 21:18:32
Rating: 4
Comment: I had an appointment for an estimate here. Unfortunately paperwork from the insurance company hadnt come through yet so the estimate couldnt happen.The woman was extremely helpful though. She took as many pictures as she could so that I wouldnt have to return once the paperwork was approved. And she explained to me as much as she could. I would go here again if I needed to in a heartbeat.

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Name: S****** P***
Date: 2014-08-11 22:15:46
Rating: 4
Comment: If I could give 10 stars to the crew at Caliber I certainly would!My teenager crashed my car, Met Life Auto recommended Caliber. They took care of having my car towed to their downtown shop, and let me know that they were backed up due to the weekend of rain (San Diego drivers, booooo). They offered to have my baby towed up to the San Marcos shop. Once there, Mark and his team took awesome care of me and my car. They were in constant contact. There were a few hiccups with the repairs so it did take longer than I expected; however, their professionalism and care made the experience smooth, and the extended repair time was no biggie.You can trust your vehicle in the hands of Caliber!!