Caliber Collision
Address: 12207 Woodruff Ave, Downey, CA 90241, United States
Phone: +1 562-207-0870
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible toilet,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,
Phone: +1 562-207-0870
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible toilet,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, NFC mobile payments, Credit cards,
Category: Auto body shop
Rating: 4.7
Site: https://caliber.com/find-a-location/downey
Worktime:
Rating: 4.7
Site: https://caliber.com/find-a-location/downey
Worktime:
| Day | Time |
|---|---|
| Monday | 7:30 AM–5:30 PM |
| Tuesday | 7:30 AM–5:30 PM |
| Wednesday | 7:30 AM–5:30 PM |
| Thursday | 7:30 AM–5:30 PM |
| Friday | 7:30 AM–5:30 PM |
| Saturday | Closed |
| Sunday | Closed |
Name: L O
Date: 2024-05-28 16:34:48
Rating: 5
Comment: Very professional, super efficient, very friendly.Guy and Noé gave me the confidence I felt appreciated as a customer all the time.Happy because they left my car the same as it was.
Name: n** l****
Date: 2024-04-29 03:12:42
Rating: 5
Comment: (＾oh＾)
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Name: B***** L***
Date: 2024-04-12 00:52:24
Rating: 5
Comment: Staff at Caliber was great, and work completed prior to expected due date! Wouldve never known I was involved in a rear-end collision. Great work! My car is sparkling ✨️ 😍 🤗🫠⚘️
Name: I*** L****
Date: 2024-04-08 16:13:52
Rating: 5
Comment: Simple fast reliable
Name: k****** V*****
Date: 2024-04-08 16:10:30
Rating: 5
Comment: Friendly staff. Great work, got my car back fast. Im really happy with experience!
Name: D******* 2*
Date: 2024-04-07 00:49:02
Rating: 5
Comment: VERY GOOD SERVICE. They hooked us up with great care. Place was an easy to get to area. Very nice atmosphere and made me feel very welcome. My car looked brand new, when they returned the car to me.
Name: A***** L****
Date: 2024-04-03 19:58:40
Rating: 5
Comment: Very professional I was so happy with the results my car look new excellent work, and also so fast last then a week my car was ready!! Guy was very helpful. I totally recommend this Caliber Collision Body Shop in Downey Ca. I give them a 10 Stars
Name: E*** M* G****
Date: 2024-04-01 00:36:29
Rating: 3
Comment: After a full year of waiting for a call to repair a previous defect...under warranty....still waiting for approval.... really guys?👎🏻
Name: M*** M******
Date: 2024-03-29 17:48:34
Rating: 5
Comment: My car repair was done well and on time as promised. I like that they are in sync with the rental car agency. They were able to return the car for me when I picked up my car.
Name: A******** J*****
Date: 2024-03-21 04:10:39
Rating: 5
Comment: Very friendly staff, easy and fast process and I appreciated all the updates I received, I even got my car earlier than expected. Highly recommend.
Name: J**** M*****
Date: 2024-03-12 23:57:23
Rating: 5
Comment: Very liable fast and clean recomended
Name: i******* l**** (*****
Date: 2024-03-07 00:27:46
Rating: 5
Comment: Brought my honda civic in, repairs came out great friendly staff. Would definitely recommend to friends and family.
Name: E**** L** F*******
Date: 2024-02-02 00:44:59
Rating: 5
Comment: Delighted with the work done on my car, and the super friendly and attentive staff 100% recommended
Name: L**** L***
Date: 2024-01-29 21:23:00
Rating: 5
Comment: Very fast and friendly service.
Name: M***** V******
Date: 2024-01-22 20:43:29
Rating: 5
Comment: Brought my 2023 Toyota Camry in for body repairs and could not be happier with the results! Staff was friendly and professional and did everything they could to make sure I was back on the road in my own car as quickly as possible!
Name: V******* B******
Date: 2024-01-10 01:27:47
Rating: 5
Comment: Great shop does really good work
Name: G***** L****
Date: 2023-12-26 18:11:36
Rating: 5
Comment: Look no further, Caliber Collision is the best place in town! Everyone at the Downey location went above & beyond to make my car repair easy, FAST & my car is like NEW!
Name: N*** R*****
Date: 2023-12-25 17:56:17
Rating: 5
Comment: The customer service is excellent! They had my car ready way ahead of schedule.
Name: P******* G****
Date: 2023-12-22 17:47:29
Rating: 5
Comment: Very Profesional, Took my car for repair and came out like new
Name: O*** R********
Date: 2023-12-09 02:08:18
Rating: 5
Comment: They actually put effort to begin the process of paperwork in a timely matter whereas other places is like being at the dmv, got my car in and out ahead of schedule.
Name: M****** A******
Date: 2023-12-04 20:50:48
Rating: 5
Comment: Great Staff, very helpful
Name: C******* C********
Date: 2023-12-03 00:58:06
Rating: 5
Comment: Went in for some body work for my car, the costumer service was great ! Would 10/10 recommend coming back.
Name: J**** C*******
Date: 2023-11-30 18:20:51
Rating: 5
Comment: Best service quick, nice people, best quality job, I will take any of my cars again…
Name: C**** E*****
Date: 2023-11-24 21:56:36
Rating: 5
Comment: I was impressed by the professionalism and knowledge of your staff. They were friendly, attentive, and went above and beyond to address all my concerns and questions. Their expertise and attention to detail instilled a sense of confidence in me, knowing that my vehicle was in capable hands.The quality of the work performed on my car exceeded my expectations. The repairs were completed promptly and flawlessly, leaving my vehicle looking and running as good as new. It is evident that your autoshop prioritizes excellence and takes pride in delivering top-notch service.Your commitment to providing honest and reliable service is truly commendable.I must mention the overall atmosphere of your autoshop. It was clean, organized, and well-maintained, which further enhanced my experience. It is evident that you take pride in creating a welcoming environment for your customers.I am extremely satisfied with the service I received at your autoshop. From the moment I walked through the door until I drove away, I felt valued as a customer. I will undoubtedly be recommending your autoshop to family and friends and will not hesitate to return for any future automotive needs. Thank you Patrick for all your help.
Name: D**** C******
Date: 2023-11-18 03:01:52
Rating: 5
Comment: Progressive recommended I bring my Challenger here and it was the best decision ever! Dropped it off Monday morning and had it ready Friday afternoon even washed and vacuumed inside of car for me. If I could put more stars I would, would totally recommend this place to everyone! Guy is the man with a gorgeous receptionist.
Name: A**** T**** A*****
Date: 2023-11-17 02:47:53
Rating: 5
Comment: Friendly and a very welcoming staff, I highly recommend them. Ana youre the best, thank you for all of youre help! 😊
Name: l***** P****
Date: 2023-11-15 20:47:34
Rating: 5
Comment: This place has really good attitude workers and they do an excellent job i highly recommend it !
Name: K** Y**
Date: 2023-11-15 01:23:26
Rating: 5
Comment: Ive gone to other body shops before but this one was recommended to me by a friend. Customer service was greatand everyone was super nice, helpful, and professional. My car was ready sooner than I expected and it looks brand new. Would definitely recommend.
Name: s******* b******
Date: 2023-11-09 20:08:42
Rating: 5
Comment: Good place to take your car. Staff was nice and polite
Name: V******* P***************
Date: 2023-11-06 20:30:33
Rating: 5
Comment: The staff was helpful, professional and welcoming. They kept me updated with everything throughout the repair process. I would definitely come back in the future.
Name: N**** M******
Date: 2023-10-30 18:06:10
Rating: 5
Comment: They did a great job and I recommended it
Name: E****** M*******
Date: 2023-10-26 15:53:21
Rating: 5
Comment: I had a fantastic experience at the body shop! The staff was professional, and they did an excellent job repairing my vehicle. The work was completed on time, and my car looks as good as new. I highly recommend their services.
Name: B**** F****
Date: 2023-10-24 01:59:52
Rating: 5
Comment: Caliber collision a good place to take your car to be fixed. Very professional. They keep me updated with the repairs. I was very pleased with everything. Thank you caliber collision. Good job
Name: M**** T*******
Date: 2023-10-23 22:36:40
Rating: 5
Comment: Great customer service and extremely satisfied with repairs.
Name: m*** t******
Date: 2023-10-20 23:34:09
Rating: 1
Comment: If you want to come more then once to make sure the shop paints your car right. This is the place to be. They bill your insurance clamming they buy quality parts. But they end up being after market. Terrible customer service,
Name: D B
Date: 2023-10-19 03:00:01
Rating: 5
Comment: I had my 2016 Lexus repaired by caliber collision in Downey. I picked up my car just today from there shop. I just finished completing a survey for the and wanted to share my survey and experience:Caliber collision in Downey, California -Everyone was so at the top of their game! This is a hungry team that wants to win. Ana, youre a pro, if this was my shop, I would hire people like you, thank you. Lupe at the front desk, very helpful and friendly. The work that was done, it was fabulous, above perfect. How do you get above perfect? Lol, Well Im glad you asked; by going out of your way to do extra stuff like readjusting my bumper, keeping me informed every step of the way, getting the work done much faster than estimated, and giving the car back with a fresh wash. The quarter panel and door not only look new but also match the rest of the car.... You have a great team! Im also putting this up on yelp:)I should have mentioned this also... because the shop is aligned with AAA the prices are guaranteed and the work is guaranteed for as long as I own the car. Lastly I would consider myself an expert at spotting cars that have had work done on them. Things that no one else would notice, I notice, I am a very pick customer, im your worst nightmare, a real pain in the rear end. I expected to be disappointed, find something that needed to be redone. To my amazement, nothing needed even a small tweak. Wow, just WOW!
Name: R***** N********
Date: 2023-10-17 00:54:53
Rating: 5
Comment: Perfect restoration. Car returned as clean as its ever been.
Name: J*** A******
Date: 2023-10-04 03:34:33
Rating: 5
Comment: Everyone from Patrick to Angel to all of the others on the team were amazing! They are so professional, caring and pleasant. They really took care of me and my daughter’s car. They were courteous, fast and in constant communication with me. I am so thankfully for the amazing job they did for my family!! Great team, excellent service and top rated work!!
Name: K**** L****
Date: 2023-09-26 22:17:45
Rating: 5
Comment: It was quick and easy, dropped my car off and got picked up to rent a car and had my car back in about a week. Fast, Easy, Communicative, and Friendly!!!! Also, good music choices in the lobby while waiting
Name: N******* C*****
Date: 2023-09-18 17:32:57
Rating: 5
Comment: They were fast, communicative, and had great customer service. They made me feel heard and went above and beyond to make sure I was pleased with my car. When we went to go pick-up the car it looked awesome like if nothing had ever happened to it! Im very happy with my choice of taking my car here. I would definitely recommend :)
Name: J***** L********
Date: 2023-09-11 17:16:14
Rating: 5
Comment: Prompt. efficient and thorough.
Name: J***** H
Date: 2023-09-04 16:45:38
Rating: 5
Comment: GREAT SERVICE.JUST PICKED UP MY CAR & IT ALL WENT SUPER SMOOTHE✈️
Name: J***
Date: 2023-08-22 01:08:37
Rating: 5
Comment: Thank you, to the Caliber team in Downey! They are the nicest and considerate. Thank you Angel for guiding me through the process and keeping your promises. The whole team did a great job.
Name: D** V*********
Date: 2023-08-05 18:50:04
Rating: 5
Comment: The shop personnel were very friendly. The manager was very friendly and very informative. if I need further repair work I wil wood return my vehicle to this shop.
Name: S******* R***
Date: 2023-08-03 17:54:25
Rating: 5
Comment: Fast process and on point! Highly recommend .
Name: J***** C********
Date: 2023-07-31 18:42:58
Rating: 5
Comment: Absolutely the best, they made the process easily with excellent customer service. My car looks brand new and was ready before expected date. They definitely go above and beyond with their work.
Name: S****** s*****
Date: 2023-07-27 23:34:43
Rating: 5
Comment: Angel and the Family at Caliber took Great care of me and my Car!!!
Name: G*** S****
Date: 2023-07-20 22:53:39
Rating: 5
Comment: I had an excellent experience at this facility. The employees are kind and courteous and want to be sure you are comfortable and well informed through the whole process. My vehicle was ready for pickup a whole week prior to quoted date. They actually came and got me when my car was done. My car was completely detailed when I picked it up.I would highly recommend Caliber Downey.
Name: A****** r****
Date: 2023-07-17 23:39:15
Rating: 5
Comment: I took my truck here the other day, someone hit my truck on the side of the drivers door .I got there every body was polite and they answered every question I had and got my truck in no time, I love how they match my paint perfectly and there no show where the damage was . Definitely am coming back to re do the paint of my truck or any other car 100 % recommend
Name: M** M***** L** A*******
Date: 2023-07-14 02:22:58
Rating: 5
Comment: My mom brought her Honda here and couldn’t be happier. Fast, professional, courteous, and responsive. Keep up the good work, guys!
Name: A** C*******
Date: 2023-07-03 17:02:30
Rating: 4
Comment: Customer service could use work. Especially receptionist. But actual vehicle service was excellent.
Name: E**** Z*****
Date: 2023-06-15 22:13:11
Rating: 5
Comment: The service was fast and easy. I took my car in on a Thursday afternoon and had it back by Tuesday. It was promised in 2 weeks and was given back to me way before. They have a great team, very informative and well organized. I had to take it back in because there was no sound in my car(radio, Bluetooth speaker) were out. Therefore, I took it back in and they weren’t hesitant at looking at what the issue was and fixed it promptly.
Name: L*** E*******
Date: 2023-06-12 22:08:59
Rating: 5
Comment: Service and work was above and beyond.
Name: T**** P****
Date: 2023-06-12 17:06:27
Rating: 5
Comment: Took my mom‘s car in for extensive bodywork. We got the car back and it looks brand new again. Very friendly staff. They listened to our concerns and had answers for them. They communicated very well on a daily basis to keep us informed as to the progress of the car. And finish the car one day early. Would highly recommend them.
Name: J****** C******
Date: 2023-06-05 16:39:09
Rating: 5
Comment: Brought our car here for repairs after an accident. Car was returned better than before. It was a great experience. Car was ready before the day they said.
Name: m**** a********
Date: 2023-05-19 21:40:09
Rating: 5
Comment: We used caliber collision before when they were located next to Norwalk Toyota. They have always given us extremely fine service and we’re hoping we don’t need them in the future, but if we do, they’ll be our very first choice.
Name: Z****
Date: 2023-05-18 19:52:52
Rating: 5
Comment: I was very satisfied with the service, from the front desk to the shop very professional.
Name: S***** A******
Date: 2023-05-18 19:49:31
Rating: 5
Comment: Excellent service with very friendly staff, very satisfied with their work 🙏🏻
Name: R B
Date: 2023-05-18 05:40:53
Rating: 5
Comment: Angel was my contact person. He was exceptional and kept me informed every step of the way. My vehicle was ready a week early, and it looks brand new.
Name: a******** h********
Date: 2023-04-29 16:46:27
Rating: 5
Comment: Found this location nearby after going to other several body shops who weren’t able to assist me within the same day. When I arrived Irving in Downey was so welcoming and provided an estimate right away.
Name: C***** F******
Date: 2023-04-28 16:09:31
Rating: 4
Comment: Thank you Angel for giving me a fast estimate!! I appreciate it!!
Name: A**** P****
Date: 2023-04-14 00:00:15
Rating: 5
Comment: Very professional service overall
Name: s******* a******
Date: 2023-03-29 04:12:15
Rating: 5
Comment: Brought my Tacoma for repairs was very satisfied with the results. Got my truck before the deadline. I was getting updates from start to finished. Very Professional and Friendly staff.Thank you Calibre collision team!!
Name: B***** T*******
Date: 2023-03-27 17:48:07
Rating: 5
Comment: My vehicle looks great like nothing happen. Everyone was very professional, super satisfied overall.
Name: D**** F*****
Date: 2023-03-09 01:14:16
Rating: 5
Comment: Every one was outstandingfrom the men who worked on my van,Angel who kept me informed and the two receptionist s who helped me .Thank u
Name: I**** L*****
Date: 2023-01-30 19:08:01
Rating: 5
Comment: Very helpful
Name: J*** B******
Date: 2023-01-27 01:06:53
Rating: 5
Comment: Great customer service!Awesome experience!I was getting updates on status of my car from start to finish. I did not have to call once to get status. Definitely recommend this spot 👌
Name: C******* G****
Date: 2023-01-23 20:20:53
Rating: 5
Comment: Staff was great and they do amazing work. I will definitely go back for future needs and I strongly recommend them.
Name: A***** M******
Date: 2023-01-12 18:18:40
Rating: 5
Comment: My veh was in great hands .Veh was finished on time .Staff was very nice .Definitely would come back !
Name: O*** H********
Date: 2023-01-09 19:48:52
Rating: 5
Comment: Excellent, very efficient and very professional
Name: t**** A
Date: 2023-01-02 22:36:10
Rating: 5
Comment: They did an amazing job fixing mine and hubbys cars after car accidents. Very communicative about everything! Great service
Name: S****************
Date: 2022-12-22 22:19:31
Rating: 5
Comment: Angel was my assigned tech. He was great from beginning to end! My car was returned to me one week before the deadline and in great shape. I also met Cindy the receptionist and Patrick the Manager who were very attentive to me. Thanks Caliber Team! Maria
Name: D***** H****
Date: 2022-12-06 21:38:32
Rating: 5
Comment: Very professional, kept informed on my vehicle progress, friendly and completed early.
Name: A***** L**
Date: 2022-12-03 02:55:49
Rating: 5
Comment: The entire process was excellent from the greeting to the follow-up to the finished product. I couldnt be more impressed and satisfied with the outcome. The entire team was so pleasant to deal with.
Name: L* D**** Y****
Date: 2022-11-10 19:38:48
Rating: 5
Comment: Excellent service all around and kept me informed completely. Had my car ready a week in advance
Name: E* C**** L*******
Date: 2022-11-09 19:05:49
Rating: 5
Comment: Very professional, good communication. Very satisfied with the work they did to my car. Will recommend this place to everyone.
Name: R*** M*******
Date: 2022-10-29 16:08:03
Rating: 5
Comment: Clean work..Nice people ...Bilingual. People...# 10...
Name: O*** V******
Date: 2022-10-24 17:20:20
Rating: 5
Comment: Great customer service! Great service!
Name: M*****
Date: 2022-10-18 22:20:03
Rating: 5
Comment: Very fast and reliable service. Had my car back on 5he road in four days.
Name: B****** M****
Date: 2022-10-18 21:31:00
Rating: 5
Comment: Highly recommend! great client service, highly informative, my car was finished quick!
Name: G*** H*****
Date: 2022-10-14 22:55:56
Rating: 5
Comment: Good customer service. They kept us informed everyday. I was receiving text messages on where they were at on the repairs. Our car was ready before the date expected. I would definitely recommend them.
Name: D**** P****
Date: 2022-09-23 21:27:07
Rating: 5
Comment: The staff was super friendly and efficient! They finished my car before the promised time and kept me updated the whole process!
Name: K** A*******
Date: 2021-10-25 22:57:14
Rating: 5
Comment: Exceptional work, Great services and very professional ! John was awesome in informing me step-by-step what was the status of my vehicle being repaired always very respectful and helpful to every need and question or concerns I had thank you so much you are AWESOME 💯
Name: C**** S****
Date: 2021-10-19 17:06:42
Rating: 1
Comment: The service advisor didnt return calls in a timely manner. Never got a straight answer when asking when my truck would be ready.I requested additional work in addition to what my insurance was covering. Should have asked for it in writing, didnt get what I was expecting.Received an email from Caliber asking for the name on the invoice. I responded and havent heard anything since.
Name: E B******
Date: 2021-09-21 00:31:21
Rating: 5
Comment: This particular Caliber Collision in Norwalk reflects how a team should operate in the eyes of the customer. Each worker I encountered at each step was a professional, efficient and effective. Explained the process prior to and along the way, even received my vehicle a day early. Caliber replaced my tire, rim and under carriage coverings not identified as an issue during initial intake of my 2017 Ford Edge.They value time and they are willing to provide car related recommendations (dos and donts). I find it difficult in the past few years to encounter service above standard; Abraham and the rest of the team proved me wrong. Recommending this solid team can be said to friend/family with confidence.
Name: L*** A*****
Date: 2021-09-11 09:08:18
Rating: 5
Comment: Good experience overall, very communicative and if they ask or point anything out on the car dont be afraid to ask why. They gave me more information then what I received from the dealers from where I purchased the car. Just good information to know. The finished product of my car repair was not only professionally done to a detailed perfection that looked band new and smooth but, also finished ahead of schedule and kept it clean.Thank you so much for taking care of my car.
Name: D***** P*****
Date: 2021-09-06 23:06:43
Rating: 5
Comment: I received exceptional service at Caliber Collision. I would definitely recommend them for car repairs. They made dropping off and picking up my car very convenient. Great job everyone!!! 👍🏽
Name: M***** A*****
Date: 2021-09-03 15:25:45
Rating: 5
Comment: Job was done as explained!
Name: K***** C*****
Date: 2021-08-09 21:17:41
Rating: 5
Comment: Fast service, professional and on time. They did a great job with the paint job.
Name: A**** M*****
Date: 2021-08-05 03:01:18
Rating: 5
Comment: Very good experience. Professional people. They did good work and it was ready on schedule.
Name: C**** N*****
Date: 2021-08-02 20:12:48
Rating: 5
Comment: GreatI recommend
Name: S****** G*****
Date: 2021-08-02 14:09:52
Rating: 5
Comment: Thanks for the warm friendly service. My car looks great
Name: E** R****
Date: 2021-07-26 23:53:17
Rating: 5
Comment: Great place to go
Name: J***** Y****
Date: 2021-07-13 21:40:53
Rating: 5
Comment: Caliber Collision is excellent! Everyone was super helpful and friendly. When I tried another popular Royalty auto collision place, I was greeted with many bad attitudes. They wasted my time and still refused to do the work because my car repair needs were too minuscule for them. Caliber auto treated me well from the start. I was able to make a same-day appointment. They looked at my car and started the repair immediately. The front desk/reception lady was super friendly and helpful. Brian, my service advisor, is the best! Thank you so much for your help.
Name: C***********
Date: 2021-07-12 00:26:01
Rating: 5
Comment: When my vehicle experienced four (4) flats due to vandalism, my insurance sent my vehicle to Caliber Collision for the replacements. Let me tell you, I would recommend this location, this organization, to everyone I know in need in of auto body repairs!From the confirmation call that my vehicle was received, meeting with my assigned service advisor (Brian), to picking my up vehicle, everyone was great. I was in a pretty sour mood given the circumstances of what happened to my vehicle, but Brian performed one of the best service recoveries that I have experienced. The towing company did not treat me or vehicle with respect, but from the moment Caliber Collision took over, I was impressed.Being particular, I expressed to Brian certain details that were important to me and he went above and beyond. He not only empathized with me and made sure that my vehicle was safe and road ready, but that I was okay as well. He kept me informed on every part of the process, had his team perform quality work and also had my vehicle back to me sooner than expected!I am beyond grateful for their professionalism, quality service and genuine regard for their customers. If I could give more than 5 stars, I would.
Name: N***** R********
Date: 2021-07-09 00:11:19
Rating: 5
Comment: Thank you to angel for always being so helpful! I truly appreciate all the work that went into my car! The girls that would answer The phones were always very nice and helpful! I didn’t even have to go pick up my car they delivered it right to my apartment! How convenient is that!! I am truly satisfied with how the car looks. It looks brand new again! I hope I never have to go let my car fixed again but if I do I know where I have to go! Thank you guys! Keep up the amazing work!
Name: T** C****
Date: 2021-07-06 11:47:49
Rating: 5
Comment: Always a pleasure working with Brian Guijosa.If I need any work on my vehicle Ill defenitley come back.
Name: L*** B*****
Date: 2021-06-21 19:48:51
Rating: 5
Comment: I mean, I can’t say enough good things. Service was fast, professional and well done. What else can you ask for.
Name: H**** C******
Date: 2021-06-17 05:57:59
Rating: 5
Comment: John was the absolute best ! Amazing customer service, kept me in the loop and updated me about my car weekly up until the day it was completed . I was worried I would be unable to pick up my car due to my work schedule but he went above and beyond and made sure I got my car as promised !
Name: G******** N****
Date: 2021-06-14 17:42:49
Rating: 5
Comment: John Hernandez was great! I cannot thank him enough specially for dealing with my pushy and impatient self. He originally gave me a timeline of 3weeks which was a bit to long and he was able to accommodate to two weeks. Followed up on Fridays to give me updates on my vehicle and the repairs. Overall was simply great. Will/Can definitely recommend. Once again thank you!
Name: S***** M*******
Date: 2021-05-17 22:18:56
Rating: 5
Comment: Brian G service was extraordinary. Showed empathy, also willing to help me. Definitely coming back if i get into a fender bender.
Name: S* A** H****** p****
Date: 2021-05-03 19:31:28
Rating: 5
Comment: Their service was really good.
Name: J****** J******
Date: 2021-04-30 17:59:24
Rating: 5
Comment: Very pleased with job performance plus Brian conducted himself professional and friendly. Great customer service is appreciated!
Name: J***** S****
Date: 2021-04-08 17:58:11
Rating: 5
Comment: Their customer service was impeccable!!
Name: J****
Date: 2021-03-27 02:00:06
Rating: 5
Comment: These guys are gooood, very fast, courteous, knowledgeable bilingual it was the best experience Ive had with any car that needed to be fixed
Name: I*** O*****
Date: 2021-03-20 19:09:52
Rating: 5
Comment: Brian and all the staff are very courteous and friendly. They all know what they are doing and updates me everytime when they are about to do something with my car.
Name: S******** W****
Date: 2021-03-19 23:16:07
Rating: 5
Comment: I’ve been here twice! First time unfortunately my vehicle was deemed a total loss. Second time was last week! Great service! Great Quality! Great customer service! Thank you Brian Guijosa for showing empathy and meeting my expectations. You guys definitely Set the bar here! I’ve been a member for State Farm for 20 Years! And looking forward for many more!Thank you NORWALK!
Name: E******** A********
Date: 2021-03-16 02:48:09
Rating: 5
Comment: If i could give more than 5 stars i would,,,, these guys went above and beyond. Made this experience so easy and kept me updated throughout the process. Thank you ANGEL and KARINA!!
Name: R*** M******
Date: 2021-03-08 20:45:59
Rating: 5
Comment: 2nd time using this shop (neither my fault). Rep was very professional and had great communication. Updates were a big help. Would definitely recommend to others.
Name: L***** R******
Date: 2021-02-26 03:19:30
Rating: 5
Comment: Brian Guijosa was awesome!. Made my experience wonderful from the time I dropped off my car to picking my car up. All staff were polite and professional. I was satisfied with the paint job. Thank you!
Name: m**** t*****
Date: 2021-02-23 04:20:19
Rating: 5
Comment: Ive been here many times with Brian G, always get great service/ great quality work. Anyone need service whether its insurance claim or out of pocket! Be sure to ask for Brian Brian Brian!Before coming here I read the reviews and seen everyone raving about Brian G! From personal experience I recommend him as well! Thanks again for everything. My vehicle looks great again!
Name: J*** P******
Date: 2021-02-22 22:42:49
Rating: 5
Comment: Caliber Collision is known for their excellent workmanship and customer service. The reason USAA trusted them for many years. I brought my car for a fender bender, though the damage was more than expected, they did an outstanding job in restoring my car to its original state. Car was ready and clean when I pick it up.
Name: A****** S******
Date: 2021-02-18 17:46:24
Rating: 5
Comment: Was involved in an accident and when the driver’s insurance asked if I had a shop in mind I knew right away to come to CC. I have had a wonderful experience in the past, and this second time around was not any different. My car was great, the service was excellent. Thank you everyone from Calliber Collision Norwalk.
Name: R**** W***
Date: 2021-02-12 15:58:32
Rating: 5
Comment: They when above and beyond. I would like to thank John especially for being very professional and kind. I’m very happy with my vehicle.
Name: R***** G*****
Date: 2021-01-30 22:53:34
Rating: 5
Comment: Had fun very friendly staff . Got car fast an paperwork was quick
Name: O* C****
Date: 2020-12-31 11:22:16
Rating: 3
Comment: This repair center does an adequate job considering the high volume of units that they receive. They try their best to keep you updated, although this can understandably vary depending on how busy their team members are. I would definitely recommend this shop if you have a run of the mill/ordinary car. However, if you have a higher end sport/luxury car that needs more attention to detail then I would suggest taking it to a performance shop instead. Overall, they have a solid team and they will accommodate any of your needs to the best of their abilities. If this is the closest repair center in your area then I would definitely recommend bringing your vehicle here
Name: A***
Date: 2020-12-23 00:15:50
Rating: 5
Comment: I have to say that this location was on top of there game when it came to fixing my vehicle and the communication the had with me as far as updates, and when my car would be ready was AMAZING!! John was amazing there and i appreciate the amazing customer service that they had, if you need any kind of service there for your vehicle thats the place to get it taken care of. The office it self was very clean and they where extremely nice and very helpful.
Name: Y****** D***
Date: 2020-11-30 02:12:35
Rating: 5
Comment: John was GREAT!!!
Name: e***** r***
Date: 2020-11-05 23:27:19
Rating: 4
Comment: Very professional, Angel was my rep and continually informed me of the progress of my vehicle. Thank you
Name: E**** G*****
Date: 2020-10-08 22:45:22
Rating: 1
Comment: This was my first time ever dealing with an auto shop and after my moms accident we decided to bring the car here (due to the great reviews). However, quickly things started going downhill. The corolla needed a new fender and a new left rim. We were greeted with great customer service, Bryan assured us that everything would look great. Hes very amicable and responsive and kept us updated every step of the way. We got the car, it was fixed, and we went on our way.When I took the car back to my mom, she noticed that the rim was just buffed and not replaced, so we called Bryan on a Monday and let him know we were not satisfied, so he said he would send someone out to our house on Thursday to come and fix it, he offered that, we did not ask for this. Come Thursday, the guy did not show up because he was running behind so then hed come on Monday, that didnt happen either, and then Bryan told me to bring it to the shop and the guy would fix it there. I always thought these interactions were odd but since no one in my household had dealt with this, I went with it. I show up to the body shop at 1PM, when he tells me to, and then he says that the guy will be at the shop by 1:30PM. Im cool, Ill wait in the office. 1:45PM comes around and Bryan comes to me and says that he spoke to my insurance and I had to resign paperwork authorizing them to do an alignment AND leave the car for the entire weekend!!!! #1- why would an alignment not have been done the FIRST TIME given that my mom was in a car accident that SPECIFICALLY AFFECTED THE WHEELS OF THE CAR????? So then I ask why it wasnt done the first time and he says that when the car was taken in, he wasnt here so he wasnt able to over see what was being done. At the end, I left very disappointed with this experience because IDK what kind of service this was... They charged almost 3k to the insurance, didnt do an alignment, which was no disclosed to us, AND they didnt change the rim like we specifically requested. It was only after we were unsatisfied that he told us it wasnt done.The reason I waited about 3 months to write this review, after dealing with ALLLLL OF THAT, the fender is beginning to come loose. They have a lifetime warranty, whatever that means. But I will not be coming back to have them fix it because clearly they cant do that either. Luckily my insurance company is letting us go elsewhere, where the job can be done.
Name: J*** T*****
Date: 2020-09-24 05:15:15
Rating: 5
Comment: My car got smushed between two cars and they made my car look great. They finished the work quickly and with an amazing eye for the details.John was my service consultant and he kept me up to date on all the progress done to my car. I strongly recommend this location for auto body repair.
Name: L*** M*******
Date: 2020-09-19 21:46:25
Rating: 4
Comment: I recommend this place to repair your car. If you have the chance talk to Laura. She is very helpful person and takes care of you car.After repairing my Lexus 350, the car door had small problem with the sensor and I called Laura and she was able to fixed it soon. She even asked someone to take me home while they were fixing my car. Ella habla español 😁
Name: D****** H*** J*
Date: 2020-09-15 15:17:05
Rating: 5
Comment: Quick easy process in friendly people
Name: L**** H******
Date: 2020-09-14 20:07:57
Rating: 5
Comment: Thank you so much, Caliber Collisions! You truly are a five star service center. This is my second accident in two months where I was rear ended. I didn’t except or want to be back so soon, but John once again made the process easy, seamless and a breeze. I knew that going in there, Cynthia was going to welcome me and take care of the administrative side. And John was going to take care of my car. The repairs were once again top notch and obviously handled by pros. It looks brand new again! John always kept me informed of the process and it was ready sooner than expected. I will recommend over and over again! They are wonderful! Thank you again!
Name: A****** G*****
Date: 2020-09-07 19:24:50
Rating: 5
Comment: Great service once again with Brian G!Kid never dissapoints!!Thank you Caliber Norwalk!!!
Name: H***** O****
Date: 2020-09-01 01:13:30
Rating: 5
Comment: Great job! Would definitely recommend 👍🏼
Name: A*** O****
Date: 2020-07-10 01:42:58
Rating: 1
Comment: I was there a week ago considering taking my car there to be repair on a Nationwide claim, I email a copy of the estimate NationWide provided me and we agreed on come back on Monday so my car can get repair, as soon as Bryan saw my car he said because of the pain condition (paint not related to the crash) I had to pay that on my own if I wanted my car to be repair the conversation was not even 2 minutes before he suggested me takingto a smaller shop(because of the paint) I email the insurance they told me they can work with me but they need it to see numbers of how much more it was going to be so I went back to the shop today and after waiting for 45 minutes this guy Bryan comes to me and first he said he didnt know NationWide already have sending me and estimate (left estimate there a week ago) bottom line the paint wasnt the issue my car wasnt worth for them to bother even try to evaluate the damage. They didnt want to accept the job, I just waste a week of my time. My car is already being repair as we speak somewhere else
Name: d**** p****
Date: 2020-07-06 13:10:46
Rating: 5
Comment: Brian did a really great job!! He kept us updated every step of the way with status of our car. Staff was very helpful and friendly. Very professional! Car came out looking like brand new!
Name: R**** n*****
Date: 2020-06-23 04:09:27
Rating: 5
Comment: Caliber collision in norwalk was the best experience Ive had in a long time dealing with body shops. Their customer service was beyond great and they were very professional. The repair work was perfect. They are AAA certified meaning the repair work is guaranteed by AAA. John was great and kept me informed every step of the way. Repair was done on time. I have no negative feedback to report. I recommend them.
Name: J*** M*****
Date: 2020-05-22 19:09:23
Rating: 5
Comment: Best body shop around
Name: C**** D****
Date: 2020-03-12 01:25:55
Rating: 5
Comment: Excellent work, very professional and friendly.
Name: b******* w****
Date: 2020-03-11 00:15:10
Rating: 5
Comment: Thank you Angel from non-stop towing for delivering my car after the people of Caliber Norwalk fixed it up!
Name: J*** R*****
Date: 2020-02-29 06:36:12
Rating: 5
Comment: Professional and fast.
Name: M*** R******
Date: 2020-01-20 22:47:52
Rating: 5
Comment: My car had some mild damage from an accident I was not at fault with. My insurance gave me the option to take my car here. The team here was 100% professional and on point from the start. Communication and quality of work was excellent. Would recommend to anyone. Thanks John H. for making it easy and having my car back on time.
Name: E**** A*****
Date: 2020-01-15 18:25:52
Rating: 5
Comment: They gave me ride home
Name: J***** A******* (*** D********
Date: 2019-12-31 03:09:10
Rating: 5
Comment: They ordered the parts and had my repair done the same day. Excellent service.
Name: E************ G**** T*** K******* L******** C* (**** K********
Date: 2019-10-25 16:16:17
Rating: 5
Comment: Great place extremely happy. John is awesome great guy highly recommend this place.
Name: N**** J******
Date: 2019-10-12 22:35:42
Rating: 5
Comment: John, was super. I loved the fact that he made it so easy. And they work very fast towards ur needs.
Name: S*** F*****
Date: 2019-10-10 02:55:54
Rating: 3
Comment: Fast, reliable & great customer service. John was able to address the issues and was always available when I had questions. My car was fixed in a timely manner but now a couple weeks later, the sensors on the hood of my SUV are malfunctioning. I will need to call them to take a look at it. I will review afterwards and provide an update.
Name: C******* C*****
Date: 2019-08-30 05:39:25
Rating: 5
Comment: Brian and his team honestly went out of their way to help me as much as they could. They made me feel very comfortable and welcomed, I will definitely come back to this place 100% no doubt. Everything was fast and smooth, they made it way too easy for me. I’m very appreciative with Caliber Collision, Brian and Team!
Name: R**** V
Date: 2019-08-30 00:00:53
Rating: 5
Comment: Good customer service. Very welcome to their customers. Very friendly. Fast and quick service. They done their job on time as they promised. They have complimentary water bottles and popcorn, candies. Agent name John Hernandez very nice and respectfull.👌
Name: V******* A****
Date: 2019-08-12 03:23:07
Rating: 5
Comment: Had a great experience everyone was polite and courteous. It was a smooth transaction. My car was ready earlier than promised. I was happy with the results. I would definitely recommend this shop to friends and family.
Name: k******** d***
Date: 2019-08-03 02:51:42
Rating: 5
Comment: They are the best
Name: J*** W*****
Date: 2019-07-03 16:08:37
Rating: 5
Comment: Great body work, awesome customer service
Name: M****** G********
Date: 2019-05-09 00:24:48
Rating: 5
Comment: Great service.
Name: M**** S******
Date: 2019-01-30 00:38:46
Rating: 1
Comment: Went in for a simple side door impact came back with a filthy disgusting motor, a dead battery and 3 new codes popping up in a 2016 car with less than 40,000 miles. Sprayed painted the black part of my car WHITE. Left the trunk wider on one side than the other, and had me driving back and forth to norwalk when i initially chose long beach because its closer. Car was done on monday and didnt get driven back until Thursdays morning. When we tried to drive it the battery was totally dead, initially they said they didnt even touch my battery and it wasnt until i showed the paper where they stated they did, did they agree to fix it. HORRIBLE HORRIBLE HORRIBLE. Now while they fix the other details they missed or caused in the car for the 3rd time im out of work for a week. A WEEK 😠 who pays me for that ? INSURANCE? Nope .. caliber collision? Nope 🙄🙄🙄..
Name: J*** F*****
Date: 2019-01-15 18:50:57
Rating: 5
Comment: Staff is corteous and helpful
Name: g***** c****
Date: 2018-12-24 05:38:32
Rating: 4
Comment: The service was completed very fast, and very nice staff. I was a little disappointed when I got the car back, it had not been washed and some misunderstanding regarding the plate under the dashboard which had come off when I was rear ended and had not been put back on.
Name: E******* A****
Date: 2018-12-12 00:07:56
Rating: 1
Comment: Will not use this place again. Had suspension damage, they performed inspection and did not indicate the chasis or perform examination on welded brackets. Brian the service advisor did not handle my case well. Will not be recommending due to personnel staffing. Now if you don’t know the first thing about car repairs then this place is great for you.
Name: T***** Q*****
Date: 2018-10-29 04:25:13
Rating: 1
Comment: Not satisfied with repair or service
Name: D***** B****
Date: 2018-10-21 05:25:21
Rating: 5
Comment: From the very beginning the staff at Caliber in Norwalk made me feel at home. They kept me up to date daily.Thanks Caliber and especially Brian for the professionalism and hospitality you showed me.
Name: S***** N
Date: 2018-08-22 17:09:49
Rating: 5
Comment: Love this place!! I cant Express how happy I am with Brian and his staff, they treat you so well and really make you feel like a happy customer once your car is all fixed up. They are truly amazing, the service to everything is 100% AWESOME!
Name: B*** H***
Date: 2018-03-17 18:13:55
Rating: 2
Comment: Poor handling of car, they did their job well. But I was very disappointed when I saw new scratches around my car, broken battery cover, my engine was so dirty that it was clean before I brought to them. It happened last month but Im just so busy that’s why my review was lately given. Nice and polite frontliner, they are very helpful.
Name: O*** H********
Date: 2018-02-27 03:35:47
Rating: 5
Comment: This place is awesome. Good customer service. Restored my ride to perfectly new. Brian was very helpful and professional. Called me every few days about updates on my car. Everything was easy. Highly recommended. Speak to Brian
Name: E****** M*******
Date: 2018-01-23 20:29:45
Rating: 4
Comment: Customer Service. - Great experience during drop off, the persons at the front desk was polite, the only problem I had was that during check out I asked about warranty and she told me that it was explained in one of three pages I was signing, I mean, warranty is standard for all their customers, at least she should know that.Customer Service Consultant. – Great experience during drop off, did not provide update status as it supposed to be, call me asking for final payment and the car was not ready yet, improper coordination with my Insurance in regards to final payment, during pick up I noticed they did not fix the exhaust system which I highlighted to the Service Consultant at drop off however they took immediate action to fix it. I found out later that the Service Consultant was new to his position, this might be the reason of all the inconsistencies.General Manager. – Spoke to him after I start experiencing problems with the Service Consultant and he took immediate action to solve the situation.Job done to the Car. - I know they missed to fix the exhaust system however overall job was good.I do recommend to take you car to this repair center, they just need to improve some points in regards to Customer Service but their quality is good and also the time it took to repair my car was good.They Replaced and painted a rear bumper for a Mazda 6 2016, including some other underneath parts, aligned the exhaust system and scanned to see if there were problems with rear traffic sensors.
Name: A****** G*****
Date: 2018-01-04 06:30:44
Rating: 3
Comment: Slow service they took to long fixing my car and they never call me and keep me inform
Name: R****** Z*****
Date: 2017-12-22 16:58:36
Rating: 5
Comment: Great service!
Name: M***** O****
Date: 2017-09-28 03:29:03
Rating: 5
Comment: Beautiful people working at this place,,,look for a guy named Brian
Name: F* X****** S******
Date: 2017-06-01 05:39:38
Rating: 1
Comment: This place would not call me back I had to move my vehicle
Name: R***** S*****
Date: 2017-05-25 22:12:50
Rating: 5
Comment: Service here was excellent. Staff was extremely personable and thorough. They even took photographs so that I could see the damage underneath my vehicle. Very good experience!
Name: D****** M*****
Date: 2017-05-20 12:06:03
Rating: 4
Comment: Easy to talk to and very professional
Name: D* E* L** A******
Date: 2017-04-11 15:11:01
Rating: 1
Comment: Suspicious shop
Name: R****** G******
Date: 2017-03-20 20:40:25
Rating: 5
Comment: 👍🏿
Name: M***** M*******
Date: 2017-03-19 19:03:34
Rating: 1
Comment: Slow service. They didnt care about my situation. Service was so bad that I had to move my car from this facility.
Name: J***** A******
Date: 2017-01-08 01:39:22
Rating: 1
Comment: I forget my leatherman multi-tools in my compartment when I left and estimate my car damage with this company for three days,when I got back my car,its not there anymore.
Name: V****** T*****
Date: 2017-01-06 05:09:35
Rating: 5
Comment: Great costumer service! Brian G. Has worked on my claim twice and I must say he always exceeds my expectations. Definitely will refer him and Caliber Collisons to my friends.Scion IQ
Name: C**** R***
Date: 2016-09-15 23:52:49
Rating: 5
Comment: Love this place had an accident and they treated me like family from the front staff to Brian Guijosa who was in charge of my claim, very polite great customer service from him when I dropped off my car to pick up thanks Brian so much love how my car look.
Name: S******* R****
Date: 2016-06-12 21:29:30
Rating: 1
Comment: I had a somewhat skewed experience at this business.My Toyota was damaged when I hit a tire on the highway.I had it repaired here.When the repairs were done my bumper had overspray (white paint) on the black inserts.They told me they were rushed???I left it alone but a few weeks later on a very windy night my splash guard and fender liner came right off.When I took the car back they told me i must have hit something and they refused to fix it.There was NOTHING wrong with my bumper so how can they say I hit something honestly thanks but no thanks🙁
Name: A*** H*******
Date: 2016-02-27 06:36:58
Rating: 5
Comment: Great place, best shop Ive ever been to. My black a4 looked excellent the paint was like glass. The best part of the shop was the customer service. Charles exceeded my expectations on so many levels. Definitely made a return customer out of me. I would recommend them to anyone that has been in an accident or just needs body work done!
Name: G****** Z*****
Date: 2016-02-21 19:50:16
Rating: 5
Comment: Great place had an horrible experience on the road my car was a mess.this place definitely made my horrible experience better.. When I got my car back it looked better then it did when I bought it. Thanx body repair and paint department!! Bryan helped us out really great guy. You can tell he knows his stuff and his future with auto repair is a bright one.. He totally was up Front and straight with all aspects concerning my vehicle. I felt the closeness and family environment as soon as I met the staff.. Bryan kept me up to Date on all levels of my vehicle... The overall experience felt as if my brother was fixing my car. Id definitely recommend this spot to anyone. If your insurance sends you here you have nothing to Worry about!! I cant speak for other places.Thanks Bryan and the whole caliber collision business.Give Bryan a raise atleast 50 cents something I know this isnt the first time hes done a great job. Employees like him make a businesses successful!!!!! Shout out to The girl at the receptionist desk for staying late to do our paperwork!!!
Name: M C*****
Date: 2014-07-10 20:11:27
Rating: 4
Comment: Excellent work. Fixed the bumper and side panel on my 2014 Chevy Spark EV. Very professional, minimal paperwork and worked great with USAA insurance. Charles kept me updated on the status of my car and the technicians had no problem working on an electric vehicle. When I received my vehicle it had a fresh wax and looked better than new. My only complaint is that one of the taillights went out right after getting it back but I came back in and they replaced it in ten minutes.
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Name: R R****
Date: 2024-06-21 18:19:03
Rating: 5
Comment: The repair on my car was finished promptly and beautifully. The front office staff was courteous, helpful, and friendly. They sent me regular updates on my vehicle.