Car City in Wyoming
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Wyoming, Kent County, Michigan, US
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Site: https://www.carcity.com/
- Monday:9:30AM–8PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–8PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9:30AM–3PM
- Sunday:Closed
Car City in other cities:
Beware! I took delivery of a car Friday and that evening discovered the tail lights and blinker in the front werent working. I called thinking they would get the car right in and fixed. Nope! I have to take it to a shop and have it fixed. That calculates to a dozen phone calls, time off work and a car I cant use. No one can get the car in for a week. So much for safety inspections! Ive tried to resolve the problem with the sales person and the person in charge of making sure these things are done before the car leaves the lot. I got told to find a shop and their insurance would pay for it. Meanwhile as a consumer I would expect they would be happy to take care of the problem.
Tabitha was amazing!!!! She let me know anytime a car was available in my range & constantly tried every possible way to get me driving AND SHE DID! Jordan was so helpful during the entire process & Colton cleaned off all of my stickers & got my plates on for me! the entire staff really welcoming & they will definitely work with you! Thank you so much! Im a happy happy woman now. 🫶🏽
Eager to sell vehicles that break down within 30 days and the warranty thats offered wont even cover the cost of the repairs. I was in need of a vehicle and I thought this place wasnt going to be like all the other dealerships who sell people bad vehicles that break down. My desperation for needing a dependable vehicle led me to more desperate times and it hasnt even been 60 days with my vehicle. Now Im stuck with a car note for a vehicle that doesnt run and my warranty doesnt cover.
Jordan was AWSOME!!!. Not only did he help get us our new car, Which is in great condition. He also helped us find a cheeper rate for our insurance saving us hundreds of dollars. AWSOME REWORDING EXPERIENCE .I also like to do a shout out to David who was just a all around good guy so polite.very intentinve in guaranteeing our experience her was one for the books. And it was. Thanks so much guys.
So far so good. As time goes on Ill review experience. Dont use online sales. Sales representative great. Vehicles are not. Go to car city allocations car city doesnt do services checks on these vehicles. Car was delivered with no working lights. And other issues right off the truck. There lack of concern for safe cars is over shadowed by money.
Do not, repeat do not use Car City. My daughter went here. Her car was in the shoo 2 days after leaving the lot. She bought the ext warranty. They charged her to fix the car even thought it was nothing of her wrongdoing. They made Her tow it. Made Her take it to a garage to be diagnosed. Charged Her parts. 2 days after that fix it was right back to the same problem. Her towing it, Her taking it to a garage. What a joke. Car stillbbeibg serviced. It has literally been in the garage more than they have had possession of the car. I would NEVER recommend this place!!!
Easiest car buying experience I ever had. Jordan was super helpful and pleasant. The car man (guy pulling up the cars for us) was friendly and knowledgeable. I have poor credit but that was not an issue with this car lot! I got a Chevy Cruze and I love it so far. Affordable monthly prices and no money down!! Gods timing is perfect for me coming here. Thank you Car City Wyoming!
Absolutely awful. I had been talking with Mike Marshall at the Wyoming, MI location for a little over a week. I expressed to him that we NEED a vehicle for our family of 7. After much looking, lots of headaches, paperwork, etc, I told him I wanted a specific vehicle (the only one in the whole network we found that met our needs), and even made it work to pay $1,200 more than I was comfortable with... My partner went in to get the vehicle, and he was giving the keys to someone else and sold it. I had spoken with Mike on the phone one hour earlier to verify. Completely disgusted with the lack of professionalism and disregard for the care of myself and my family. We even financially supported Mikes sons fundraiser! Complete disrespect and professional abuse. Save your money and your dignity.
Had an amazing experience getting approved for a small compact vehicle with great mileage. Im going to enjoy driving something without suspension issues lol. The team at Wyoming Car City are exceptional. I would recommend Jordan to anyone who is in the market for something newer.
We came in after we got pre-approved over the web. Jason was our salesperson and he made everything SO easy to understand. Me and my fiancé are both young and have never bought a car from a dealership. 10/10 customer service from Jason and I would recommend him to anyone looking to buy. They have great finance plans that don’t bite you in the long run, and their state farm agents that they work with are absolutely amazing. Thank you so much Jason and Car City for selling us this beautiful car!!
Porter was on first day ask anything he could do the two things i replied yes over he said was out his scope of practice ask manager..lol...he shoulda just simply said ill get the vehicle road ready!!!but his customer service yet was. Outstanding ..i think hes from the west coast he had that mountain bike ..SKI RESORT demenor WEARING SHADES..LOL..
Awesome customer experience!! Mike worked very hard to have the vehicle I wanted brought in from another location & got me approved for the car Ive been wanting for yrs.!! Car Citys entire staff is amazing. Very professional, courteous and helpful. Car City proved that a great customer experience does still exist!
You do not want to buy a car from this place if you have any other options, bus, bike or just walk. They charge you 3 times more then the vehicle is worth and the customer service is non existent once you sign that lease. Don’t try and get out of the lease early either. I still paid $10,500 for a vehicle I drove for 3 months. They prey on people with no other options, it’s all about that almighty dollar with them.
Was very helpful,the representative went above and beyond to make sure we were satisfied with the car we choose.. drove the car to the building so we could test drive. Good place to get a car at an affordable price.. and its true low down payment or no down payment!!Thank you Car City!!🙋
Very good service and this is my 2nd car here so I got a much better deal this time around. Justin helped me out alot with understanding this whole process and getting me in a new vehicle. Lot Manager took care of of the one issue I had with the seet not reclining and got it fixed right away.Just bought 3rd vehicle from here and was once again a great experience jordan helped me out getting the truck I wanted from another lot brought down here super fast.
Great experience with everybody. They brought a vehicle from Muskegon that we had picked out on the website. Answered all our questions and provided a 27 month warranty on the vehicle. I would definitely recommend them for anyone having a tough time getting a vehicle.
Best customer service Ive ever experienced. Vehicles were flying out the door like yesterdays leftovers. People scurrying around like thunder dome. Two may want the Imapla but only one shall be victorious! Shining in the distance there she was. My future chariot. Limited edition and before anyone else made it I mounted this steed and sped away with my prize leaving some sad looking people. I would definitely recommend next time you are looking in the wastelands for a new vehicle you know where to start.
I was able to finance my very first car with Car City. I was helped by Brandon who was very professional and explained the terms simply and clearly. I was also helped by Will (Service Mechanic) and he took me through the ins and outs as well as answered all the questions I had. If you need an affordable car look no further! When you go there, tell them, Janar Hardy referred me and they will give you $500 off the purchase price. Pretty nice discount!!!
Couldnt review the whole process unfortunately as the rude phone reception of the male salesman Mike helped me to go down the street to one of the many other used car dealerships. Would literally never walk through the doors and am glad because I got an amazing deal on a low mileage vehicle elsewhere!
I just got a vehicle with car city today and I am very satisfied with my service I received. The guys inside where very helpful and made the process easy breezy. They stayed open later to accommodate me and a few others and overall I’m happy with my experience & car!
Replacing/Upgrading for the Third time. Excellent staff, quality vehicles.5 Stars. ☆☆☆☆☆Just replaced our KIA which was totaled in an accident. Very satisfied with the way the staff at Car City got us into the best vehicle for our needs.Knowledgeable, no-nonsense numbers upfront @ signing. Very pleasant staff helped us chose the least expensive vehicle that fit our needs.Just replaced my 2009 Dodge Grand Caravan with a 2013 Grand Caravan.Excellent service, great deal for me.
I appreciate the fact that every member of their team went out of their way to help things be more comfortable. Although I came along for moral support they did a really nice job of that on their own. Even the lot manager went out of his way to compliment my girlfriend on her positive personality. I appreciate everyone there and definitely recommend checking this place out. We went in anxiously and left happily. Thank again everyone and I appreciate your efforts to get things rolling quickly!
The service I experienced at this location was phenomenal; professional, quick, and personable, with very thorough communication through the entire process!! I am extremely satisfied with my experience here, and would highly recommend this location to anyone looking for a car!!
This is my fourth experience. I have always been treated well through sales Jordan is not only friendly but he remembered us. As long as you pay your bill and communicate or at least call them orbit leasing makes sure you are always in your vehicle. . My credit score has improved which is. A bonus. The option to pay for collision to make things easier for consistency definitely helps a lot. Thanks car city...(I sound like the commercial but it’s true)
My husband and I were very impressed with our experience. He reached out and got in contact with Jordan and got a quick response with all the information we needed. When we got to the showroom Ed helped us out and set us up quickly with test drives and got us in our vehicle quickly!
Mike was horrible would not recommend this car city at all. They need to fire him. He acts like your a second class citizen when you walk in the doors. He was sitting complaining about doing his job the whole time I was in there. I ended up walking out because he was so rude.
Car city is the best they always help out when needed as much as possible ! The sales folks are kind and helpful and never rush me when shopping ! I highly recommend them because they always try to work with me, especially during past Covid cycle! They offer nice vehicles with great warranty at a price I can afford ! Andrea Dennis 😀
I went because of the awesome reviews. Its not what I expected and I didnt get a car. I had other issues not from them but this is a lease type program and will cost a lot of money and to get the 6 month 6000 mile warranty try advertise is extra cost. I have horrible credit and no car and came very close but now I am glad I didnt. It will be 4 years of extremely high payments full coverage insurance on cars around 10 years old. Also you are completely on your own picking the cars.
Had good experience with all people and they did except my trade in. Vehicle was in excellent shape. Would like to up date my review. First of all I do like the explorer I purchased. After a month and a half the clutch bearing froze up on the air compressor. I got a quote for 1400. Dollars to fix. Unbeknownst to me the 6 months warranty that came with the vehicle doesnt cover that part to fix. I was told to call Alan, the warranty manager and maybe they,we can work something out. I called him and he said he would get back with me. A week and half later no call. In the meantime I had it repaired and paid for it my self. So I stopped back in and wondered why Alan didnt try to call me back to atleast tell they could help out or tell me I was on my own. Its your problem now. This happened twice with Alan. No call back. Makes me wonder if there management really cares about people After the sale. I will be replacing my 2001 blazer and this wont be the place Ill be coming back too.
Dont finance through this company, you would be beter off selling a kidney. Rather than getting a car here look for a sell by owner listing on Facebook market. Do that and you can save money from their 400% middleman mark up. Also you will be lied to about maintenance issues possibly and not excluded to rebuilds of major components.
Total reviews rating 4.8
199 Reviews for Car City 2023:
Review №1
2022-07-27Got our Chevy traverse. Wish they wouldn’t have sent us away two days in a row because they felt they didn’t have enough time before close even though we had appointments. But third times a charm ig
Review №2
2022-07-23Mike was very nice and did a wonderful job and I appreciated that and the lot manager did an excellent job cleaning our truck go car city thank y’all
Review №3
2022-05-02Very friendly and helpful! Getting a vehicle was easier than I thought! Mike helped me get my car and the Lot manager was super nice and did a great job cleaning my car up before we left the Lot! Thank you Car City!
Review №4
2022-07-08Excellent service throughout the whole process which didnt take long. Amazing option to have a reliable vehicle and easy to lease. Definitely work with them no matter your situation and plenty of cars daily. If you need a vehicle ASAP work with them.
Review №5
2022-06-24Quick and easy process getting the vehicle. Hopefully the car runs good and long for me. Bought the extended warranty hopefully its worth it. As far as the process getting the vehicle was easy. Everyone there was super nice.
Review №6
2022-06-17I got a quick online approval, walked in the next day and had a vehicle in less than 3 hours! Fast processing and even assisted me in finding affordable insurance!! Definitely would recommend!
Review №7
2022-05-21Pretty easy to search and get a car you like. I did not feel force to buy any car and since the cars are open you can see them and their prize without asking. Today I got a 2013 Camry with little down. Great place overall.
Review №8
2022-08-17Wonderful customer service!! Can’t express it enough!!! 3rd time around and will continue to come back. Have had better success with vehicles through car city than anywhere else A+++++
Review №9
2022-06-02Test drove 3 vehicles. And found the rite one for me. All sales people and staff are very friendly & helpful . I highly recommend buying a used car from carcity. Now I have only had the car 3 weeks and its been in the shop 3 times. Not happy at all. And especially with precision claims. Be careful what you buy from these people.
Review №10
2022-08-03Josh was great, he found me what I wanted and made sure I was comfortable and happy with my choice. David was fantastic in checking in on the vehicle and making sure before I left that everything was taken care of!!