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Phone: +1 734-728-9790
Site: http://www.cartunesstereo.com/
Opening hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–5PM
  • Sunday:Closed
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Total reviews rating 4.4

135 Reviews for Car Tunes Stereo Center 2023:

Review №1

2022-03-13

If youre unfamiliar with the area, this particular location is situated across from what is now left of the once very popular and very busy Westland mall. This location sits on a corner, and is equipped with a very small (and sometimes hard to navigate) parking lot. It can become quite congested while trying to get in and out of here during busy times.To me, customer service (especially in the automotive industry) is very important. As a company, youre asking your customers to put their trust and their money into your expertise. This is even more important when you specialize in aftermarket items that people add to their vehicles, because not only are they usually expensive, but the average person has no idea how to install or deal with these items which often creates the need to explain and thoroughly show someone how something works.Customizing your vehicle with electronics, etc., used to be kind of a niche type thing, but now as technology has gotten better, easier to deal with, and prices have come down, having items added to your vehicle after the fact has become even more popular.My girlfriend had a remote start installed here, so I have dealt with these guys on a couple of occasions now. I would like to start off first by saying that the couple people that we have dealt with at this location are completely lacking in the ability to nicely and efficiently serve their customers (in a professional manner). Theyve been rude not only on the phone, but also in person, and for really no reason other than being annoyed that they couldnt explain why something wasnt working properly over the phone, so we ended up having to come in and have them look at the remote start that they recently installed. It turns out that they just never explained how to get the remote start to work properly all of the time.Different vehicles require different things, and we were never briefed on the specifics of the remote start as it pertained to our particular vehicle. This is something that could have easily been handled over the phone but because the guys here have such an attitude, we ended up having to stop in (only to receive more attitude) and to finally be showed exactly what we needed to do for our particular system to function properly.All in all, if you are the least bit handy when it comes to cars, I would recommend maybe digging into learning how to do whatever it is youd be having these guys do, and then doing it yourself. That way you can avoid having to deal with this place. If not, just prepare to deal with very poor customer service, and a couple guys who act extremely inconvenienced by you.

Review №2

2022-01-22

The system they put in my car is awkward. Every time I unlock my door it honks twice. My car also has two different horns now. My truck doesn’t open with the button. Very unsatisfied. The guy working was awkward and rude. Very aggressive and barking like. I don’t see how they have more than one star unless they are giving only certain people decent service. Which was a ugly vibe I got too.

Review №3

2022-06-27

Always outstanding service when going to car tunes would never think of ever going anywhere else for car audio or security , All your employees at your Westland / Allen Park store or always on point Mark !!!

Review №4

2019-05-10

The Sales Manager was extremely professional and very well knowledgeable of literally anything and everything in his shop!! I was extremely impressed!! The Service Techs onboard are hands down the best of the best!! These guys really know their stuff and are definitely technical experts in what they do. I could not be more impressed with the amount of professionalism and respectfulness all of these personnel displayed. Above and beyond expectations!!! Thank you for a great experience and an amazing product for my F-150!!Jason J. ForsterUnited States NavyActive Duty

Review №5

2022-06-13

I am very pleased so far, really Im just getting used to everything. Adam was so helpful and great to work with.

Review №6

2022-05-10

Way over priced. Friendly and helpful staff tho

Review №7

2021-12-10

This location is the only location I spend money with, mainly because they do great work in a short time frame. Master skilled employees. Laid back yet super professional. Prices are reasonable, products worth paying for and everything is guaranteed with a lifetime warranty. Boom!

Review №8

2021-10-27

Adam is the best! He helped me choose the right amp and speaker for what I like. I plan on getting a dash cam soon and more add-ons for my truck at this location. The service at this site is amazing and I dont plan on doing business anywhere else when it comes my truck accessories.

Review №9

2018-02-21

The knowledge....The selection .....the years and years that Car Tunes have stood the test of time and technologies onslought of advancementThe price and guarantees / warrantiesMakes this still in 2018 .... a 5 star Michigan Establishment

Review №10

2021-12-14

To the gentleman who fixed my husbands remote start the other day. I know it was not under warranty anymore. And cartoons did it for free. This says a lot about your business thank you very much.

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