CARite of Southwest Michigan in Kalamazoo
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Kalamazoo, Kalamazoo County, Michigan, US
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Site: https://www.carite.com/location/...
- Monday:9AM–7PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–7PM
- Friday:9AM–6AM
- Saturday:10AM–3PM
- Sunday:Closed
I stumbled across this dealership during a search and am so glad I did. The employees are very friendly and the purchase of the exact car I had been looking for went flawlessly. Andy was a great salesman and was very helpful and friendly. This is not a local dealership for me, but definitely worth the drive. I have recommended them to many of my friends and family!
My wife and I were both pleased with our experience at Carite of Southwest Michigan. Andy Miller was friendly and efficient in assisting us select our newest automobile purchase. He was knowledgeable and provided all theinformation available on the cars we were considering. We are pleased with the car we purchased and glad we made a visit to Carite.
Im 64 years old and have bought many cars over the years from dealers. Buying a car this week from the 9th street Kalamazoo CARite was by far the best car buying experience Ive ever had in my life. Taylor was fantastic to work with as was Dustin, who closed the deal with me. There was no pressure or surprises, everything was transparent, friendly, and clear. I couldnt believe there was no pressure of any kind, no last minute surprises, etc. It was like going into a store and buying something off the shelf with an associate helping you carry your items to the checkout. Super simple, easy and honest. Thank you Taylor and Dustin!
Me an My wife had an amazing experience when it came to buying our first car together. We spent the whole day there an it was very enjoyable. We had Taylor litchfield for our car associate, she’s super nice an explains everything very detailed. Have no doubts I spent my money right, she helped us find the right fit for us. 3rd test drove car was the one 🚙
Taylor at Carite in Kalamazoo found me a great vehicle at a great price. She is very willing to work with you, I told her the price, mileage, and type of vehicle I was looking for and she came back to me with a few options, I didn’t have to do the work! Vehicle is still going strong months later with no work done to but an oil change :) I definitely recommend her and this location!
I’ll never go anywhere else for my car needs! Let’s me start by saying this was my first experience financing a vehicle, so naturally I was very anxious because I didn’t want to be taken advantage of. That was never the case, Andy was an EXCELLENT and thorough salesman! Andy explained everything to me so I wouldn’t be confused or mislead, I never felt rushed or pressured to make a decision. I told Andy exactly what I wanted and he delivered and then some! After finishing up Dustin also made me feel so special with his positive vibes and kind words of encouragement! Overall 10/10 recommend!
I bought a car with Andy at Carite in July 2021.He lied to me about my Cadillac’s warranty coverage once I discovered this (just 4 months later) I tried to call Carite and give them the opportunity to explain to me what happened and correct the error. Instead Andy was combative and hung up on me after placing me on hold to speak to a manger. This was the first car I ever purchased from a dealership and Andy from Carite ruined that experience for me! I will never do business with this establishment again. Do not give your money to faulty salesman who will lie to get a sale and gip you out of your hard earned money!
I went here to look at a 2017 equinox, unfortunately it sold by the time I got there. But Andy went above and beyond to help me find one and through me being a bit indecisive. He even said he would drive to another carite to get me what I want! Luckily the one I wanted came in and he contacted me letting me know! Andy was out the day I bought the vehicle but Dustin was amazing as well. I would highly recommend this place to anyone looking for a nice used car!
I had the best car purchasing experience at CARite, thanks to Heath and the entire team. Heath was professional, efficient and went above and beyond to make sure I was happy. Even when I was frustrated, he worked with my offer and made it happen!! I am very impressed with all of them and I would definitely go to CARite in Kalamazoo first. They even fixed a few things like the tire pressure light and replaced the windshield wiper blade without charging me extra. I thought that was sincere and fair. If you need a car and don’t want pushy sales associates, look for Heath! He was excellent!! I highly recommend Heath and the team in Kalamazoo especially if you are buying your first car.
I had such a great experience with Heath and Randy! My first time buying a car and they made sure it was smooth sailing. I had doubts going in that I would walk out with a car but they assured me that there was no way I wouldn’t walk out without a car. I got my car at the price I wanted, my monthly payment at the price I wanted & my down payment exactly where I needed it. Randy was a blast and Heath was amazing! Great people and great service!
By far the easiest experience of buying a car from my initial phone call with Taylor to driving off the lot! An incredibly good price, easy straightforward purchasing process and overall great experience! Couldnt recommend CARite of SW MI enough and Taylor for all of her help!
Heath was great to work with. We couldnt get to the dealership until 6 pm and they close at 7. Heath stayed late to help purchase the vehicle we were there to see. He was very patient and understanding as we were coming to a final decision. We never felt pressured or rushed by him and were able to make our decision with confidence! Overall, it was a great experience.
Today my husband and I became owners of a 2017 Chevy Impala thanks to the hard work that Sherry and Tom I believe put in on our behalf. The vehicle is beautiful, the staff was great and the experience was cool! I would definitely recommend my family, friends and anyone looking for good customer service and an opportunity to buy a car.
I had high hopes for this place. I got a decent vehicle for a good price. But the service was literally the worst Ive ever had at a dealership. Car wasnt detailed when I went to test drive it for starters (dog hair and a biscuit in the seat). I was told I would be provided maintenance records on the vehicle (I wasnt) and when I reached out to get these records, the emails I got back from Taylor were less than helpful. On my way to purchase, I was told she would email me the total price, she never did. I had to run to the bank to get a check after I got there. Paper work had to be redone 3xs after I had sent her a confirmation of my address. I would normally not even write a review, but Im still getting emails from their reps asking if I am interested in purchasing a vehicle. Never again.Side note: I was given a 100 dollar credit to detail the car after purchase, but during a pandemic, that was completely useless as no one was open.(and the excuse as to why it wasnt detailed after I was told, infact it was detailed.)
Great experience here.The Hyundai my wife and I bought had a couple issues our mechanic caught during the used car inspection. The Carite franchise locations (like this one) do not inspect the cars they sell, they are inspected by Carite corporate before they ever get to the lot, so I cant fault the dealer for the car having these issues. They did however do about $850 in repairs to the car, on top of what was already a great deal. We were very happy with the service and the vehicle they provided us with!Thanks Andy!
I was able to find a great, affordable, spacious car because Heath worked with me a lot, he was a straight-shooter, he quickly got the car ready to sell and he was very patient with me and my bank ... all the way through-the-process. This is, definitely, a great place to shop for/buy a car; they made it really easy, and they never pressured me. Mostly, they were concerned I was having a great, satisfying experience.
This was my first time ever buying a new car. I felt right at home and did not feel the pressure like I had talking to other car dealerships. Randell helped us from start to finish and did an amazing job. My sister recommended Carite and now I see why!! Drove off in a nice car same day! Service here is 110%
The CARite KZOO Team was fantastic to work with. No pressure, super helpful and willing to go the extra mile to help me get into my new car. Super friendly staff and great selection of cars. One of the EASIEST car buying experience I have ever had. Andrew and Heath knocked it out of the park - thanks guys!!!
I was in a bind with money as well as my credit score. They were able to put me in a 2015 car with 38,000.00 on it and I only paid 10,000.00 for it. It was a good deal and there customer service was amazing. They were so supportive and they werent going to stop helping me till they put me in a car. Heath was the gentlemen who helped me out. Amazing sales man
I had a wonderful experience purchasing my new car from Heath at CARite!!! I was amazed how fast the experience was! Heath was very informative about the specific vehicle and financing process, he was trustworthy and patient! I will defiantly plan on referring friends and family to Heath and CARite!
Heath was one of the best salesmen that i have dealt with in regards to buying a vehicle. He was very upfront with me in every aspect. He was able to join up with a local credit union for financing and put me in a 2016 Fusion. I would recommend Heath to anyone looking to purchase a vehicle. THANKS A LOT!!!!!!
Best experience ever! They were helpful, informative and not once did you feel the car salesman vibe at all. The managers were so wonderful, you can tell right off the bat theyre not there to rip you off theyre there to help you, to give you the best deal thats going to work for you and your budget. Tre was the sales professional and he did an amazing job. My dad drives by CARite everyday so he suggested I stop in and take a look at their vehicles. Im SO glad I did!! I went to test drive the car I wanted (and purchased that same day) and I had to be some place in 30 minutes. Tre said no problem at all take your time, well see you whenever you get back! There was no pressure at all to buy the car but I was so pleased that I had zero inhibitions about making the purchase.If you need a good quality vehicle-you really dont need to look anywhere else. LOVE THIS PLACE!
I went to CARite and I was given a very very nice car and the price shocked me because it was such a great price. I had been turned down by several places that said we finance anybody. I was starting to really feel screwed and had no way to get into a car that was about to kick the bucket. They approved me and even got me out of the car that was getting worse day by day. I was pleasantly shocked when I knew the finance manager, he had helped me before and did it again and everybody there is the friendliest people you can find. I didnt feel hounded down the min. I pulled in. I cant thank everybody there enough I would recommend anybody to go there you will be blown away yourselves
Carite is the best car dealership ever!! They work with less than perfect credit and Customer Service is awesome. They are very personable. If you ever need a car or SUV, please go see Ken Homes at Car rite. He will make sure you are taken care of.Awesome experience!!!
First let me say Steve was a dream to work with. Very elegantly dressed love the bow-tie, well spoken, and made me feel important the entire time I was there. I didnt expect to leave in a car that day, but Steve made it happen! I left in a beautiful new mini van. I thought they forgot to put the back seats in it, but then they showed me how they were stow and go seating. Now me and the whole gang can fit comfortably on our long trips and it drives great. Best experience at a car dealership. Thanks again for the wonderful service!
I’ve had my car for about a year and a half never had any problems, everything has been fine. all of sudden my car stops on me out of no where! I take it to get serviced and they tell me my oil pan has rusted out, my oil is leaking in more than one place, my thermostat housing needs to be replaced along with some type of gasket! The auto service company said this is something that’s suppose to happen 10-15 years down the line not after driving my car for only a year and half! So I automatically call my finance place to see what options I have on getting my car fixed because they told me the total price to get everything fixed will be $3400.00!! My finance companies tells me my car is leased which CARITE never told me! They told me I was financing! Then on top of that my finance company tells me I don’t have a warranty! Which was NEVER OFFERED! Or even mentioned to me as well!!! I honestly feel like I was ripped off and when I called CARITE they told me there wasn’t anything they could do and I’m stuck paying for a car I’ve only had for a year!! I feel like this company definitely ripped me off! I’ve never missed not one payment always made on time payments and now I’m paying on a car I can’t drive because I don’t have the money to get fixed! I will be contacting my ATTORNEY today!
This place provided such an excellent experience. I went in with my mother-in-law to look at cars for her. We had a meeting scheduled with Randy. As soon as we walked in the door, we were greeted by Randy with a warm smile. He walked us over to his desk and pulled out our chairs for us. Just a little bonus, Randy smells great! We had an idea of what she was willing to spend and Randy was able to give us several options in her price range, no pressure to buy something that she couldnt afford. He showed us the options on the computer so that we could see which ones we may be the most interested in and informed us that they have the Car Fax for every car on their lot and that each car is extensively looked over before it is placed on their lot. Randy brought the car around that my mother-in-law was interested in and allowed us to take it for a test drive but not before he kindly helped my mother-in-law adjust her seat to her liking. While on the test drive, he explained many of the features. He made sure that all of our questions were answered, no matter how silly. He was able to get her an absolutely amazing monthly payment that fit well with what she intended to spend and that wouldnt break the bank, despite the fact that her credit is less than ideal. The paperwork was simple and there were no surprises. Once everything was ready to go, Randy took the car to the gas station and gave us $15 worth of gas for free so that we were able to get to where we needed to go. They also let us keep the old car there overnight so that we could make other arrangements for that. Randy offered us drinks and a cushier chair for me because of my bad back just to ensure that we were comfortable. He did not pressure her to buy the car right away or insist that she buy a car that is more expensive. He was kind and funny and I definitely recommend that you see him if youre looking for a great car without any hassle or pressure.
Working with these guys has been amazing, I will never work with another dealer.... Ryan was amazing in getting me exactly what I wanted. Its was great that he could read what I wanted. Tre, Cody and Jay were great as well very helpful and great with our boys. We will be buying our truck from them soon!!! Defiantly a dealer to work with. No pushing in to anything.. NO harping... NO stress.... Amazing Group of people to work with... WILL BE BACK!!!!!
The people working here go above & beyond to help!! I recently had a tire blow out on the expressway, and Heath, a sales rep at CARite, went out of his way to turnaround/stop & assist me in putting on a spare. Such willingness to lend a helping hand is a rarity. I would highly recommend their service seeing as how this is the level of care they showed a complete stranger, let alone a paying customer!
Although it took a couple weeks because I had the unfortunate experience with a new employee, I would have to say that Rich the employee that helped through this whole process made this the best experience. Rich is a very outgoing, friendly, and dedicated employee. Not only is he dedicated to his job but he is also dedicated to his customers. He told me he would do whatever it takes to get me into the car that I wanted and I am happy to say today 1/20/17 I drove away in the exact car I asked to for. Thank you Rich for everything you did for my family and I. I would recommend Car rite and Rich of Kalamazoo to any of my family and friends.
Very pleased with my experience at carite! Randy was extremely helpful and made it his business to help me find the perfect car! Very grateful for him and the entire staff for making sure my car was affordable, low mileage, and under 5 years old. I will refer all of my friends to the company. Thank you to carite, I appreciate your patience, time, and helpfulness! :)
Excited to drive my first vehicle purchased from Carite Kalamazoo! The process was painless and Randy was super patient with me and walked me through everything step-by-step. Overall a good experience and I would recommend them to anyone looking to purchase a used vehicle.
I have not looked for a car in 20 years and my experience with Carits and Heath Shaffer was excellent . He was very helpful and answered all my questions and never pressured me at all. I am very comfortable with my new automobile and I will take it there for all its maintenance. I would recommend Heath and the Carite automotive for anyone looking for a nice dependable ride with pleasant people to help.
Health was amazing, he was so helpful and let us take our time with this process. Car shopping can be so stressful but him and the GM of the location took most of the stress off of us and handled it like complete bad a**es!Now here we are with our new pre-owned car and we couldnt be happier!Thank you gentlemen for doing what you guys do best!
My Husband and I were there to buy a car and were really impressed with the personal attention that the staff gave us. Everyone was great, but particular praise should go to Troi Thompson. While most auto purchase experiences are long and exhausting, Troi made it enjoyable - and even fun! She is very bright and pleasant and always seemed willing to go the extra mile to make sure we were satisfied. My husband once ran a coporation and said that he would have loved to have a hundred employees with her drive and attitude. If you are looking for a fairly priced quality used car, we highly recommend her and CARite of Kalamazoo.
Under New Management is an extreme plus. This is a new team here on 9th Street. These guys offered great hospitality as we looked over several different cars. No pressure and test drives were great. As a special plus, I was able to take a car home overnight to look it over on our own time. Night driving and practicing backing it up in our driveway was a good test. Either way, CARite will treat you right.We will look here for our next car too.Thank you CARite !
First time car buyer not knowing anything that I was doing and had the best experience. Super friendly and helped me find a car that was suitable for my family and I. Made sure that nothing was over my budget and help to build credit. If you are ever in question of where to go or what to do this is the place!!!
Had an awesome experience. Tom worked his ass off getting me financed. Started out looking at one vehicle and ended up with another. They helped put me into a vehicle that I wouldnt be financially overwhelmed with and that Im extremely happy with.Thanks Tom for all the hard work in getting this deal done.Ill most certainly be getting another vehicle thru them when its time.
Very pleased with my purchase of the Nissan Murano here, beautiful SUV. The staff were willing to do all adjustments to make sure i was a happy customer, they were all awesome especially Sherry, she went above & beyond to get me in that vehicle ASAP. Thank you Sherry for being so helpful & kind. I will be telling my friends & family about this dealership & her😊🚙
The customer service and overall experience provided during our purchase of a pristine Ford Fusion from the CARite location in Kalamazoo was ABSOLUTELY TOP-NOTCH. Tre Nelson and Ryan Peterson LET NO STONE GO UNTURNED in striving to provide our family with a great deal that best suited our needs. Not only were Tre and Ryan straight-shooters, but the entire staff was professional, knowledgeable, welcoming, and warmly gracious. My folks and I have exceedingly high standards regarding customer service and quality...what Im saying is, we are highly-informed consumers who are very difficult and demanding! Tre and Ryan really went the extra mile for us. After dealing with Tre, I feel comfortable saying that I consider him not just a sales associate who was a pleasure to do business with, but a new friend as well. When I asked Tre how long he had been with the company, I WAS GENUINELY SHOCKED to find out that hed only been working there for 2 months. I would have guessed that he had been with the company no less than 2 years. This is a huge credit both to him and to the overall culture and training provided at this location.The sticker price on most vehicles we saw at CARite included a warranty up to 3,000 miles and 3 years, which is absolutely unheard of when purchasing a used car. They also offer comprehensive and affordable warranty options that include everything but electrical work.I WHOLEHEARTEDLY RECOMMEND DOING BUSINESS WITH THE GOOD PEOPLE AT CARITE IN KALAMAZOO!!! You will not regret it.--Joshua T. PuvogelP.S. I came back to get a free oil change a few weeks later, and Corina in Service was just as fantastic as the rest of the crew...polite, prompt, professional, and pleasant :)
I went to CARite and saw Tre, he helped me with my situation and got me the vehicle of my choice. The process was very simple and timeless. I even was able to personally sit down with the owner and work out my situation. My experience was great and I would recommend any one to do business with CARite!
We worked with Trey and Reinaldo at Carite they were both very attentive , they both helped us get everything we needed in order to get the car we wanted, we pulled into the lot day 1 found the car we wanted right away and we are driving it home tonight thanks to the two of them. It wasnt easy for them to do it given our situation, but they made it happen!!! Thanks again guys! Youre awesome!!
They did an amazing job for my son and I would recommend anyone to go here. The vehicles are nice and new low miles. I really liked everything no pressure sales either that’s a plus. My son loves his new car and I know that I may go there for my next car in the future 😋
We were in the market for a used SUV and were shopping around at dealers in the area and searching online....we almost had a deal at different dealership but walked away after feeling like they really didn’t want our business. We stopped by CaRite of Kalamazoo and were greeted by Sherri and text drove a 2013 Nissan Pathfinder and a 2014 Chevrolet Traverse. After driving both we decided on the Pathfinder!This was by far our best car buying experience and we love our Pathfinder so much we referred our daughter to CaRite when she was looking and she purchased a Nissan Altima which she loves!All in all a great place to buy a car! Sherri was great but from what I can tell all the salespersons were.
Ive bought may cars from off the lot and this has to been the best experience. Tom Heath and Tori are very good salesman and most of all very good genuine people they did not give up until I was driving off the lot Tom really looked out for us and a BIG thanks to heath for getting me and my family in a car👍🏽👍🏽
One of the greatest experiences Ive had in a long time. Real upfront and went above and beyond to help us understand the loan process and get us the greatest deal out there. Extremely satisfied. Please see Tre and Pete they are awesome to work with. You will not be disappointed.
Really enjoyed doing business with Richard he was a great sales person! Went in with Cash and bought the vehicle out right. Wouldnt want to have a payment with these guys. Also, they seemed very angry that they had to sell me the vehicle out right. Richard is now gone which is unfortunate. Will encourage anyone to do business elsewhere.
My husband Randall works at CaRite Kalamazoo and brought home a 2011 Ford Edge for me to test drive. I fell in love! Today he and the CaRite team made my dream a reality and I am now driving my dream vehicle! No pressure from anyone, the deal went smooth and everyone is happy! I would send anyone I know to CaRite for their next car buying experience. Way to go everyone at CaRite Kalamazoo!! And thanks so much! XOXO
This is the only place I will take my vehicles to be worked on! The service is excellent and they are always done in a timely manner. I get treated with honesty and respect and truly believe Im not being scammed or taken advantage of. Craig really knows what hes doing!
The owner gives this franchise a bad name. Do not go to the Kalamazoo location, youll regret it. The Carite, in its whole, is a good company and honest, but not his dealership. He shouldnt be allowed to represent Carite at all. Go to their other locations to purchase and you wont get ripped off. If you do purchase from him, make sure you go over the car and contact with fine toothed comb.
Tre was wonderful and went above and beyond. When others didnt want to take a second look or give me a chance, he did everything he could to help me out and get me in the car that I wanted. Wonderful place with a friendly atmosphere. Definitely would refer everybody I know to go see Tre and let him help you get the car of your dreams.
Randy & Heath are some awesome gentleman worked with me the whole way through very helpful very patient & most of very friendly to help you get into the vehicle that fits you best I would recommend anyone out car shopping to go & visit these gentleman they will not disappoint you thanks for everything you done for me guys!
When I walked into Car Rite I was feeling hopeless until I met Randall and he worked with me told me hed work with me and he did.Before I knew it was feeling great and getting the car I wanted and I am totally appreciative and I just liked how professional he was and understanding Im recommending him to anybody that needs help like I did👌👍!!
Do not go here, I have gotten better customer service at dollar stores than at this carite. It’s worth to drive to grand ledge and go to that location. Heath and the owner were both extremely rude and combative when all I was doing was trying to finance a car. I was so upset I was shaking, I am taking my business to the grand ledge location.
I live in Milwaukee and since this one is closed for some reason I’ve been dealing with this one cause it’s the next closest place and all I’ve been getting for days now is the Run around!!!! I mean it don’t take long to see if you are approved!!!! I know I’ve gone through this process before.. I mean if you don’t want my business tell me n I’ll take it elsewhere!!!! I’m just Done!!!! Guarantee if I was there I would have known days ago!!!! Unless you live there don’t bother wasting your time!!!!
Total reviews rating 4.6
199 Reviews for CARite of Southwest Michigan 2023:
Review №1
2022-07-24Definitely the easiest car buying experience I have ever had in my life. I knew what I wanted when I visited the lot and I knew how much I wanted to pay and what I wanted for my trade. I got everything I wanted with no hassle or negotiation. Pete and the team were the easiest to deal with in my decades of buying vehicles. No sharks on the lot, no aggressive sales people and NO high pressure.If you want no pressure, just sales service this is the place to go. Not to mention the great conversation we had while doing the paperwork.Im a new resident to Michigan and I gotta say there is more southern hospitality in Michigan than in Florida.I was treated with respect and as a friend while at Carite. I found a vehicle on Car Gurus, they called and said they would have it out front for me to check out. I drove up, made a test drive, left security deposit and they held the vehicle for me until I had more time to make the deal final a day or two later.They even provided me a full CarFax report and took care of the tag for me (no temporary tag).This place is definitely one of the good guys.
Review №2
2022-05-07This by far was the best car buying experience I ever had. I mostly worked with Andy he was very helpful and patient! He and the other staff members were awesome to work with and helped make my purchase a breeze! I highly recommend going to Carite for your next purchase!
Review №3
2022-06-22Very excellent car service Peter was so helpful and forward with me. Made the drive even more better. Hands down the best car experience I ever had. Made me feel like his own family the way he toke care of me. Thank you a lot. I love my car.
Review №4
2022-05-17I just purchased a Nissan Rogue from CARrite and am so happy! Andy helped me out and was excellent. He made the process quick and easy! Would definitely recommend to friends and family.
Review №5
2022-06-15I purchased a 2016 Mazda from here and experienced great service and friendly people. They searched and found what I wanted and when I had a slight concern they went beyond my expectations to fix it. Thank you Pete, Dave and crew.Michelle
Review №6
2022-03-05The car had a couple disappointing things on it (tire bulge and minor exhaust leak) Andy got it figured out for us and reimbursed us for a tire after we drove it up the road to discount tire to replace it. Exhaust leak is minor and I will have to take care of that myself. However, it is still a solid vehicle and a very good price.
Review №7
2022-05-27Great buying experience working with Andy and Peter. Very helpful and willing to listen to our comments and concerns. And answer any questions we had. We would highly recommend Carite, if your in the market for a vehicle.
Review №8
2022-04-26Carite helped me get my first car thanks to Andy Miller and the staff at Southwest Michigan Carite. My mother and I are excited about getting the car and we’ve couldn’t have done it without Carite.Carite is the best dealership to deal with when you’re looking for your first car or looking at different vehicles.I like how they’re willing to work with customers purchasing a vehicle.
Review №9
2022-04-08Me and my wife went in to purchase a vehicle and Andy Miller helped us out. He was great and helped us find what we were looking for at the price we wanted. Nothing but good vibes
Review №10
2022-05-21Absolutely great experience. Andy helped me find the perfect vehicle and made it so easy. I would recommend this dealership to anyone!