CARSTAR Chilton Auto Body San Leandro

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Name: M**** F**********
Date: 2024-06-05 18:20:52
Rating: 5
Comment: Everyone at this shop is helpful and friendly!

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Name: J***** B*****
Date: 2024-04-25 18:25:02
Rating: 5
Comment: Very good with communication. Friendly and honest. Takes very good care of the customers and get back to fairly quickly

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Name: A**** T*****
Date: 2024-04-23 18:09:37
Rating: 5
Comment: Great Auto Body repair shop.

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Name: T D****
Date: 2024-04-05 19:34:30
Rating: 1
Comment: Poor service everyone not on the same page. Feel there was no time frame given and can’t give updates only two days given Kept giving different due dates but then the updates were only two day intervals. Meaning if you say my car is due on 4/4-4/6 then if not ready would give a Addis two days like 4/7-4/9 not feasible give a time frame of a week or three weeks period

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Name: D**** G****
Date: 2024-04-03 18:40:07
Rating: 5
Comment: Gina was/is great! My interactions with all staff was a 5 and if I could give higher I wouldThey kept me informed with the progress of my repairs and my car is now beautiful again!..They even provided me with a ride toPick up my vehicle....ThanksCARSTAR Chilton Auto Body San Leandro you made this experience a 10

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Name: M***** K********
Date: 2024-03-15 18:59:35
Rating: 5
Comment: Attentive front office staff were extremely helpful.

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Name: C** B***
Date: 2024-03-08 08:08:37
Rating: 4
Comment: Customer service was excellent 👌 👍🏾

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Name: T****** J****
Date: 2024-03-04 20:03:38
Rating: 5
Comment: Highly recommend this repair shop. From the first to the last person I spoke with, everyone was very nice and informative bad news vs good news they keep you updated. Their time management skills are great!!! Thank you all, I truly appreciate your customer service during my difficult time.

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Name: s**** g******
Date: 2024-03-03 22:33:09
Rating: 5
Comment: Carstar Chilton Auto Body got my car looking like it never was hit . Thank you

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Name: D****** B*****
Date: 2024-03-02 05:33:44
Rating: 1
Comment: I went to this Business, because it had great reviews and im a Business Owner Myself (17 yrs). Had a 1pm appt. Feb 28th, 2024, and I got there 40 mins early, no problem. I checked in and 10 mins later, Ron or Ryan introduced himself and We went outside to exam the damage to my Car (Corvette), due to a very large Pothole. I told him what happened, he took notes then took several pictures of my Car damage. I gave him my contact info, and he told me that he would have my estimate completed that same evening or by next morning. I didnt hear from him Tuesday by 3pm and called the Business. A woman answered, said Ron was unavailable and said he would call me back. I didnt get called. Wednesday came and still didnt get an email or call, so I called again and a Woman answered the phone again. I told her why I was calling and she said that my estimate was still being worked on and that I would receive a call by days end. Once again No call back..I called again Thursday morning and was told that Ron was with a Customer and would call me back I Never Received a Call. I left a message Thursday night and basically stated my frustrations with the lack of Service and asked to be called to let me know if they planned on completing my estimate. Its Friday evening now and I never received a call. Now im Pissed for wasting my time . I guess Black people arent worthy of good customer service at this Business!!!. They dont deserve 1 star!! Zero. I booked with a more Professional Company. Caliber Collision!!

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Name: J*** T
Date: 2024-02-23 03:55:40
Rating: 5
Comment: Great customer service and nice people.

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Name: L**** M*****
Date: 2024-02-14 20:12:34
Rating: 5
Comment: CARSTAR Chilton Auto Body was recommended by State Farm after my car was hit and damaged. They got me in right away and they were very friendly and helpful! My car was ready for pickup before the expected date and they had it looking like new! Summer at the front desk was so kind and welcoming! I would recommend them highly!

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Name: R***** C********
Date: 2024-02-04 19:59:24
Rating: 5
Comment: CARSTAR Chilton is a top notch firm!From beginning to end, intake to pickup, they were professional, courteous, and efficient!I love that they worked so seamlessly with Geico as well as being able to pick up and return an Enterprise Rent-A-Car at their location.Could not ask for better service!

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Name: F**** L****
Date: 2024-01-23 20:13:43
Rating: 5
Comment: Recently had my Jeep repaired by CARSTAR and received outstanding customer service and repair work. Recommend this company and location for your auto body repair services. Very happy with Dale and his team.

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Name: A** A*****
Date: 2024-01-03 08:03:58
Rating: 5
Comment: Great with communication and following through. They make the process of going through your insurance convenient and smooth. The work they did on my truck was great and I am satisfied 100%.

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Name: A***** E****
Date: 2023-12-30 19:46:13
Rating: 5
Comment: I was really impressed the way Dale handled my Honda CRV. It was done in professional manner and I recommend to some of my friends for their future body repair needs…they must come to CARSTAR Chilton Body Shop.

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Name: L**** M*****
Date: 2023-12-13 21:40:13
Rating: 5
Comment: Thanks for your services I appreciate you taking care of my needs. God bless you all thanks to all the workers and specially Gina for communicating with me as to the progress of my service. God Bless you I will recomend you to anyone that needs service

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Name: A******** C*****
Date: 2023-11-15 19:27:45
Rating: 5
Comment: Great service I love how everyone is so friendly and did everything to have my car ready. Im so happy 😊 with the work they did to my care. I want to thank every worker there that helped me.

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Name: y***** m****
Date: 2023-11-14 00:13:32
Rating: 5
Comment: Very good work

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Name: Z***** M******
Date: 2023-11-01 19:10:30
Rating: 5
Comment: My car looks and feels new. I am very satisfied!

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Name: C**** V********************
Date: 2023-11-01 18:55:49
Rating: 5
Comment: Duane was great and professional. He kept me updated with the work that needed to be done and walked me through the steps. They were able to get our car back quicker than expected. Highly recommend!

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Name: L*** L***
Date: 2023-10-26 03:42:38
Rating: 5
Comment: Literally Everyone was nice, from the mechanics in the back to the staff in the front! Would definitely come back and recommend to others!

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Name: R*** M*****
Date: 2023-10-22 18:47:23
Rating: 3
Comment: There was absolutely no communication between the body shop and myself. I waited to start my repairs for all the parts to come in. I was told by the bodyshop that it would only take a few days. After a week I called to find out my status and they informed me they found more damage. Why wasnt I notified? The repairs took nine days and the only time I herd from the shop was when the repairs were finished.That being said the repairs look great. Just wished they had better communication skills.

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Name: B****** K*****
Date: 2023-10-17 20:45:51
Rating: 1
Comment: Bad experience

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Name: R****** H********
Date: 2023-10-15 19:06:18
Rating: 5
Comment: Great service. Very responsive

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Name: H**** A*******
Date: 2023-10-15 13:19:34
Rating: 1
Comment: Your personal office its rude and they have to many excuses. My vehicle was not on time and inconvenience me. Going somewhere more professional.

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Name: C****** G****
Date: 2023-10-11 19:18:09
Rating: 5
Comment: From start to finish excellent communication and service was provided. The car was returned in a timely manner and it was washed.

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Name: m****** t*****
Date: 2023-10-09 15:23:15
Rating: 5
Comment: They did what they said they would expertly.

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Name: M**** T*****
Date: 2023-10-08 23:02:33
Rating: 4
Comment: Easy to work with. They worked on my daughter’s car, did a good job very clean inside and out when the work was done.

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Name: S****** C******
Date: 2023-10-01 22:53:31
Rating: 5
Comment: Professional and right on schedule. I had an all around good experience.

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Name: N*** W*****
Date: 2023-09-29 18:34:08
Rating: 5
Comment: Great work. Very kind and communicative. Thank you!

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Name: C***** B****
Date: 2023-09-26 23:49:59
Rating: 5
Comment: Absolutely recommend this place to EVERYONE, seriously! After experiencing a car accident the last thing I wanted to worry about was my vehicle and all the issues that’ll arise. From checking in to picking my vehicle up (earlier than estimated might I add!) the entire staff was professional and extremely helpful. Gena was awesome in explaining the process and due to some parts that may not be available, there was a slight chance that I would have needed to bring it back. But fortunately they did what needed to be done and fixed all issues! Gena was great with communication! Dale was also extremely helpful answering questions I had when Gena was unavailable. Even though I felt like I had ‘stupid’ questions Dale made me feel comfortable and was patience in explaining some insurance questions I had. Picking up a clean car with the issues repaired really made my day today! I just want to personally thank everyone there from the front to in the shop working on my car. You have an awesome team and I am so glad I went here! THANK YOU!!!!

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Name: B****** A*******
Date: 2023-09-21 18:28:53
Rating: 5
Comment: Great customer service and repair

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Name: D**** B*****
Date: 2023-08-31 02:13:37
Rating: 5
Comment: Very efficient and customer service friendly ! Would highly recommend for any auto body work . Thank you to the whole CARSTAR Chilton team for their diligence .

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Name: C******** H*******
Date: 2023-08-29 19:17:06
Rating: 5
Comment: CARSTAR CHILTON fix my drivers side mirror and they did a great job. The mirror blends in, looks perfect and functions perfectly. My interactions by phone and in person were all and more than I expected.They made a troublesome mess,, so very easyGreat Job and well done.Thank you so much.

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Name: G***** A****
Date: 2023-08-15 18:18:12
Rating: 5
Comment: Great service!

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Name: T**** T******
Date: 2023-08-05 18:28:23
Rating: 5
Comment: Dustin was very thorough and patient with me during this difficult time.

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Name: E**** A*****
Date: 2023-07-28 02:11:08
Rating: 5
Comment: The work and the service provided was excellent. The process was clearly explained, car rental process smooth, communication / updates were timely and the car was finished early. I felt my car was in good hands.

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Name: C******** C****
Date: 2023-07-27 21:54:40
Rating: 5
Comment: Excellent and swift service. Great customer service. I love the text updates. My car looks like nothing ever happened.

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Name: M***** B****
Date: 2023-07-26 04:11:29
Rating: 4
Comment: Staff was really nice! Dustin assisted me throughout the process and my car was repaired to my satisfaction. Would use this location again.

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Name: E** Z*********
Date: 2023-07-20 21:44:00
Rating: 3
Comment: They were very nice however after the repair the car door didn’t work properly so I had to bring it back which is a big inconvenience - they should have caught it and test it properly…

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Name: m****** c******
Date: 2023-07-19 00:32:29
Rating: 5
Comment: Awesome service, very professional

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Name: L** J* U***
Date: 2023-07-08 18:38:41
Rating: 5
Comment: Quick work on getting my 2019 4runner back to me. Kept me in the loop through the whole process through text message. Everyone I dealt with were very friendly. Truck looks good as new!

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Name: J*** T*******
Date: 2023-07-06 16:44:30
Rating: 5
Comment: Good experience

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Name: L*** S****
Date: 2023-06-27 18:28:43
Rating: 5
Comment: They were so welcoming & service was very quick! I’m recommending them to all my friends! Thanks guys 😁

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Name: M******* M******
Date: 2023-06-11 21:32:10
Rating: 5
Comment: Ill just say that they were EXCELLENT!!! 💯 10 STARS!!!! ALL AROUND!!!

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Name: N******* A*******
Date: 2023-06-10 19:06:04
Rating: 5
Comment: Best car mechanic shop I’ve ever been to. So friendly, helpful, informative, etc. highly recommend!

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Name: A**** L***
Date: 2023-06-08 19:18:31
Rating: 5
Comment: 2020 Subaru Forester. Fixed front bumper, right lower lamp and side panel after fender bender and misc. other dings. My car looks like new! I submitted my original request on-line. They responded immediately and I scheduled to bring my car in the next day for an estimate. They worked directly with my insurance company (State Farm), so that save me alot of hassle. Since my car was drive able, I selected a date one week out for the service. They were ready for me on Monday AM when I arrived. Check in was easy. They even coordinated my ride to the car rental. The estimate was my car would be ready Thursday afternoon. The communicated with me daily as to the progress and informed me the car would be ready a day early. Yeah! Everyone I dealt with was professional and personable. Shop was clean, well lit and organized. The entire process was super, start to finish. AND the guarantee their work for the life of the car (as long as I own it). No hesitancy recommending Chilton Auto in San Leandro.

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Name: M****** H*******
Date: 2023-06-03 18:33:10
Rating: 5
Comment: 2nd time going there, easy communication. They put me at ease.

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Name: G*** M******
Date: 2023-05-26 18:37:16
Rating: 5
Comment: A fast and super nice service and especially if you dont like something they will solve it for you

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Name: L*** B********
Date: 2023-05-20 19:42:36
Rating: 5
Comment: Very efficient

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Name: P*** M*********
Date: 2023-05-07 00:28:34
Rating: 5
Comment: Beautiful job and excellent service...they went the extra mile to find decals needed to get my vehicle back to how it was prior to the accident. They did a thorough job but had my vehicle back within a few days.Would definitely use Carstar again.

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Name: B**** H*****
Date: 2023-04-28 18:41:03
Rating: 5
Comment: Great work! Gina is professional and courteous.

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Name: M******* P***********
Date: 2023-04-20 03:58:57
Rating: 4
Comment: Great Black owned business. Everyone was so nice, professional and helpful. Check them out yall. For Real

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Name: L****** J******
Date: 2023-04-19 20:01:33
Rating: 5
Comment: Great customer and quality service. My car looks amazing! I also loved how they kept me up to date on progress throughout the week.

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Name: G***** C*****
Date: 2023-04-16 03:32:11
Rating: 5
Comment: Nice service, reasonable price, I got what I thought.

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Name: G 1* K****
Date: 2023-04-14 15:59:55
Rating: 5
Comment: I previously had given 1 star because i had to go back few times but they were able to solve one of the irritating issue which was not solved by the dealer ( Dealer charged $440 but could not fix it). Thanks Dale !

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Name: R***** T*****
Date: 2023-04-12 18:33:54
Rating: 5
Comment: Great customer service. From beginning to end.

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Name: L** L****
Date: 2023-04-01 20:42:37
Rating: 5
Comment: Very professional, helped navigate an insurance claim repair painlessly and they even washed my car after repairs were completed! Very satisfied!

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Name: f**** c*****
Date: 2023-03-31 18:41:06
Rating: 1
Comment: The repair was longer than expected the previous estimate

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Name: K******* H*****
Date: 2023-03-29 18:30:16
Rating: 5
Comment: Great shop, friendly staff and my car was done in a timely manner

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Name: C*** H****
Date: 2023-03-28 17:27:15
Rating: 5
Comment: Very polite and willing to work with you through any situation

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Name: M*****
Date: 2023-02-25 20:24:12
Rating: 5
Comment: Very knowledgeable, helpful, supportive and polite staff. My customer service experience was seamless and the body work on my car was excellent and completed on time. Would highly recommend this facility.

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Name: A**** W*
Date: 2023-02-22 17:00:11
Rating: 5
Comment: You all are the best! I appreciate the great customer service, how timely your responses were, and going above and beyond to make my car look better than it was even before my accident. Tiffany, Gina, and Dale were all lovely to work with. Cant recommend them enough. Thank you!

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Name: L** R****
Date: 2023-02-10 19:12:33
Rating: 5
Comment: This place was excellent, Dale gave me an estimate of how much it would cost and keep me updated as to when my vehicle would be completed.

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Name: J******* E******
Date: 2023-02-05 20:58:59
Rating: 5
Comment: Overall great experience from front desk to the actual car work. Definitely recommend anyone going there 👍

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Name: G****** P****
Date: 2023-02-01 19:03:58
Rating: 4
Comment: I was happy very professional nice and courteous employees... But I noticed a few things in my vehicle that were moved around and dropped and one item broken not happy other than that I was going to give him a five-star but Im getting four stars

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Name: M****** A*****
Date: 2023-01-25 23:31:09
Rating: 5
Comment: Everyone at the shop was fantastic! Super friendly, transparent, and professional. They did an amazing job on my bumper after I got in a car accident. Highly recommended.

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Name: J** C***
Date: 2023-01-20 04:23:56
Rating: 5
Comment: Nobody ever wants to be involved in an auto accident. My insurance company suggested Carstar Chilton Auto Body in San Leandro and I chose it because it was close by my house. Before I committed I actually looked at the building and it was a nice clean shop and was especially impressed with Gina and Dale during the intake of my 2017 Honda Accord. Theyre very nice, friendly and professional. They made me feel comfortable leaving my car in their hands. They worked hand in hand with the nsurance and rental agency and made everything seamless. Text alerts kept me abreast of every aspect of the detail and the progress towards completion. Most importantly the work was impeccable. Friends that seen prior damage and the finished work complemented on how well it looked. I would definitely recommend Carstar Chilton Auto Body to any of my friends or family that are looking for a great body shop. Thanks again to Gina, Dale and their whole team at CARSTAR CHILTON AUTOBODY SAN LEANDRO!!!!

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Name: K***** B******
Date: 2023-01-19 19:39:53
Rating: 5
Comment: Great work and great customer service!

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Name: J****** S*******
Date: 2023-01-13 19:18:16
Rating: 5
Comment: Amazing! This is my second time bringing my vehicle to CARSTAR Chilton in San Leandro. The staff, Tiffany and Gina, are professional, friendly, and honest. It’s hard to find a body shop that is honest with you each step of the way. They always reassured me my vehicle was in good hands in many different ways. I appreciate this shop so much. I recommend them to everyone; my father has now had repairs done to his vehicle and agrees with me, as he stated, “I’m only going to them from now on.” Thank you all so much!

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Name: H***** F*****
Date: 2022-06-06 02:18:22
Rating: 4
Comment: I would strongly reccomend Chilton Auto Body, my car was hit twice in a 2 month period and I went to Chilton Auto Body in San Leandro for the repair work both times, and they didnt disappoint. The customer service experience was above average, meaning they were prepared for my claim, and made the transaction quite seemless. They communicated updates to me via text throughout and provided a realistic timeline to get the parts. They followed that up and executed the repairs in a timely manner. Need auto body work? Check out Chilton Auto Body in San Leandro.

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Name: R**** S*****
Date: 2021-11-17 20:36:49
Rating: 5
Comment: The service was Really Great,Ms.Gina Benedict was very pleasant helpful answered all my questions she was do professional & Really Good at her job ill recommend all my friends and family members 2 Carstar Chilton Auto Body of San Leandro,Ca.Also i listen 2 Radio Station 107.7 The Bone the morning crew always talk about Chilton Auto Body they if u need body work on your car take it to Chilton Auto Body for Excellent work on your car.......again Ms Gina Benedict was great her assistance i give her props .........WOW what a great job she done giving me my Estimate on my car again Great Job Gina

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Name: I** R*******
Date: 2021-08-15 22:27:12
Rating: 5
Comment: Amazing crew and very friendly… they worked with my budget and made my car look just like new

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Name: G****** V*****
Date: 2019-06-08 23:36:07
Rating: 5
Comment: I been taking my cars when I need body work or other parts i need to change,,,this place is the best they get the work done very quick, and theyr work looks clean and professional,,,also customer service is the best,,I will be coming here always if needed,,and i been telling everyone i know bout this place,,and recommend everyone else reading this review to try this place out before anywhere else,U WILL BE 100% SATISFIED!

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Name: w**** p******
Date: 2018-12-05 22:19:31
Rating: 1
Comment: This place stole my carpets from my car. I trusted this shop to fix my body exterior damages, not to take my carpet from my car. My carpets were new. I didnt realize my carpets were missing until I was going to clean my car again(3weeks after) my car was given back to me. I called the shop several times to let them know that I never got my carpets back. Everytime i called they try to tell me that they didnt take them. However, LA Smiths and sons had my car last. Where else would my carpets go? For anybody that is being recommended here please take your valuable things with you and always make sure to check for your carpets. This is really frustrating!! Im never going to this shop again!! They should be held responsible for my carpets going missing! If anyone has question and suggestion please let me know what I should do and I can also answer questions.P.s. The carpets they took were from the back seat, and I didnt notice cause I have a black waterproof carpet on top of the original carpets that came with the car (they took my original carpets that came with the car) I dont go to the back seats, not unless Im going to clean my car. So I wouldnt have known if they were missing.

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Name: V***** S*****
Date: 2018-11-05 03:27:42
Rating: 5
Comment: Great place for auto body repairs

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Name: T****** R***
Date: 2017-08-31 23:30:49
Rating: 5
Comment: I came in for an estimate and they were extremely helpful and professional. I highly recommend their services. Great price too!

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Name: W****** B*******
Date: 2017-06-05 23:20:18
Rating: 5
Comment: Great work done on my car!

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Name: A*****
Date: 2017-03-08 20:32:14
Rating: 5
Comment: They have an excellent customer service and They also do the same day estimation for my vehicle damage which is an appointment needed by other body shop. Special thanks to Daniel for that excellent customer service.

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Name: L****** L*******
Date: 2017-01-27 23:48:19
Rating: 5
Comment: Very nice people