Wheelchair-accessible car park
Yes
CARSTAR Kalamazoo in Kalamazoo
Categories
Location on the map
Kalamazoo, Kalamazoo County, Michigan, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Comments (87)
Carstar repaired my Jeep after an unfortunate deer encounter. They communicated frequently throughout the repair, and the Jeep looks beautiful! It had been detailed inside and out, and I am very happy and thankful!
My repair was completed quickly and efficiently and in line with the estimate I had received a few days earlier. I have been using this CarStar for many years and have always been impressed by their friendly and professional service.
Ahh, this is a complicated one. I think they are probably very competent mechanics. I cannot speak to their pricing. They could improve in the area of communication. A single phone call to me would have probably avoided all of the issues Ihad. I was 10 out of 10 mad for a minute, but they turned it around and I left satisfied.
This is the second time I’ve had work done by the team on Walnut St in Kalamazoo, Michigan. Always friendly and courteous. Worked flawlessly with my insurance company for reimbursements. They kept me updated on the status of my car, answered questions I had. The completed work is fantastic! Where others might have taken shortcuts they went the extra doing the job right. It felt like I left my far with family.
CARSTAR of Kalamazoo has once again exceeded my expectations. Their service and their quality of work is outstanding! And thanks to the complimentary detailing job, my car looks new again, inside and out. Thank you so much for a job well done.
Carstar was amazing from the quote needed for insurance purposes to answering all my questions with honest answers being this was my first experience with an insurance related accident. Dale at the front desk is very friendly, knowledgable and willing to help the customer! Brian was immediately available to put together a quote & emailed it to me within an hour after leaving Carstar. Mike gave me all the details on progress with the car, letting me know what to expect. Unfortunately, my car gave them technical issues (Cadillac & sensors) in which my return date got extended for four days but they were determined to restore the vehicle to its original state before the rear end collision occurred. Expect text alerts (providing you sign up for them) giving you updates on progress with your vehicle AND a clean car inside & out with surprise detail! I appreciate all of their patience, knowledge and honesty throughout the entire process! They made me feel confident I can go back and expect the same quality service! Thank you Carstar!!!
Wonderful!! Terrific!! Cant say enough good things about them. Went in to have an estimate done, for which other body shops quoted me $850+, which were scrapes to the drivers side front panel. The estimator went in and got his compound and rubbed and rubbed it in and it was like new!! No charge!!! Who does that any more? Wonderful place to take your vehicle!!!!
Very communicative, friendly, hard-working and they go above and beyond for you. They advocate for you and champion your vehicle. For as long as I live in this area I will always use CARSTAR for any automotive needs I have. Fantastic.
Did a great job. Everything looks like new again. My car was pretty messy on the inside when i dropped it off. When i picked it up, i was satisfied
The shop here does great work! The staff is friendly and helpful, Ive never heard of anyone having trouble. Theyve cleaned up my girlfriends car and worked on her parents car and every time its fast and efficient service. The parking lot is secured but wide open, which helps a lot with how tight the area is!
Car Star Kalamazoo did a great job fixing my vehicle! They were so friendly and were able to help me out as fast as they could! I will definitely return with any future automotive needs! Thank you Car Star!
Carstar was incredibly helpful in getting my vehicle safe and driveable again. They did exactly what I asked, didn’t try to upsell me, finished it beautifully, I’m pretty sure they even vacuumed the seats and went above and beyond to pop my front plastic bumper back into place. I will definitely be going back to them should I need their services and I’m happy to have a great place to recommend to people when they need an auto shop.
Had a very positive experience working with carstar. Professional, quality work, and very quick turnaroundThanks again to Mike, and the staff at Carstar. Will recommend to people for sure!
I am a repeat customer to CarStar and my most recent experience is why I choose CarStar for my auto repairs. From the moment I walk in and through the in-take process, damage estimate process and scheduling of repairs, the staff are so courteous and thoughtful. As in past cases, my car is always repaired on time and the repair craftsmanship is excellent. And finally, my insurance carrier has never questioned the repair costs from CarStar and they pay my claim with no hassle.I recommend CarStar to all my family and friends and consider them the best place for great repair service, a professional staff and most reasonable pricing.RD, Kalamazoo, MI
Professional, friendly, excellent communication, great work, they even cleaned my car inside and out. Would definitely recommend
Was very happy from estimate being sent to insurance company in less than 2 hours, getting car into shop at appointed time, and car being nicely finished on schedule! Very happy with results and friendly service too !!!
My truck was detailed inside and out and looks better than the day I got it and the price was very reasonable. They also dropped me off and picked me up from work. Give Mike a call if you have any car repair needs!
Car taken to Car Star after accident. Received information on car status within 2 days. Car Star coordinated with my insurance and made whole process manageable.
I have brought my car to CarStar twice now and have had great results both times! Prices are reasonable and they do a great job! Highly recommend.
They gave us a free estimate and a good price for a broken window. Great customer service - leagues above what you get at most car service companies. They even got us in and done the same day.
Had an incident with a deer that destroyed the grille, bumper, and left the hood unable to be closed. Brought the car to Carstar Kalamazoo. They estimated the damage which was emailed to me. I in turn sent the estimate to the insurance company. The insurance company cut a check for the amount of the estimate. Carstar of Kalamazoo started work on the car on a Monday and by the next Monday the car was completely restored.Carstar daily emailed me where they were in the restoration process. The day the car was completed, an email was sent indicating the car was completed and I would be getting a phone call to that effect. Picked up the car this morning, the paint matched perfectly, and looks better now than pre-accident condition.Thank you Mike, Brian, Dale and Carstar Kalamazoo Crew, you did an excellent job!
Professional, smooth transaction with setting up the rental, talking to my insurance carrier, and keeping me in the loop. High quality work as well.
Great customer service! They helped keep the kids entertained while we waited. They gave us a free estimate for a window problem and fixed it the same day! We were happy with the price, too. Thanks!
They were done sooner then I expected. My car looks great. They kept me updated almost every day. They even cleaned my car. I am very happy.
Staff was friendly and helpful. They were quick and did excellent work! I will definitely come back next time i need to have work done on my car. I highly recommend carstart kalamazoo.
They were not speedy in anyway but they did two things that in my opinion were above and beyond the scope of the job they were paid to do. I wont tell you what those two things were because i wouldnt want you to expect it done to your car. Suffice to say it made what would have been an average 3 star review shoot up to 5 stars.
Car star repaired my vehicle and it looks like new. They even detailed the inside. If you need car work done this is the place.
Terrible experience here and this isnt even where I got my car fixed. When I came to them for a estimate the older lady at the reception desk was SO RUDE. Very nonchalant and uncaring about my situation. She barely wanted to greet me when I walked in, as if I was interrupting her or as if they dont care for my business. The vibe overall was plain bad. I would never waste my money with a place like this, ever. I dont care if they did have a estimate for a few dollars cheaper than a different body shop, Id rather be treated like a valued costumer and not a bother since I am spending my hard earned money. Go to Petersens Body shop instead, trust me.
They were very helpful, were able to complete the car repair ahead of schedule and did a very good job. Staff was very cooperative and kept me informed. I hope I dont need them, but would use them again.
After having my rear-passenger side taken out (my car was still drivable) by a texter a month ago, my insurance told me I had three options to get my car running once more. After reading the awesome reviews about Degroots; I chose them! I really wanted to like this place; such a cute husband a wife team, a family-owned business, friendly service when I dropped off my car; it seemed like this was going to work out great! When I dropped off my car they listened to my concerns; the trunk was smashed in, my car was veering to the passenger side, etc. So friendly and nice...My Honda Civic is about 11 years old, and after the initial estimate came through from my insurance company I was shocked they didnt total my car. We were just a few ($300) hundred dollars away from the KBB value of $4500! Degroots told me they use after market parts to save costs so I thought, well, if its that great deal, maybe I will have them work on my front bumper too (that had some damage from our winter-from-hell snowbanks)!Fast forward: after delaying the promised date once, I get a phone call TODAY (the final due date) saying my car has a cracked windshield but is ready to be picked up. Due to the crack, I could either pay them to have the windshield replaced or file a claim with my insurance (who would hire them to replace it). Apparently I had a stone chip that caused a radiating crack in the month they had my car. The funny thing is, when I dropped it off there was a bullseye stone chip, but not anywhere near where the HUGE crack is in my windshield!!!Now I work in the service industry, and it seems to me that if you have a customers property and it is damaged while in your possession.... shouldnt the customer be notified? Instead, I get an excuse of: this could of happened at any time, it was caused by a stone chip and then they proceed to complain about how difficult it will be to repair my windshield because it has been done once before. By the way, there was no mention of any chips in the initial condition report. EXCUSE ME?I picked up my car today, with out even an Im sorry about the crack running across the drivers side of my windshield!! To make matters worse my car was not even remotely clean on the inside, my drivers side front tire is almost flat, and my car is STILL veering to the passenger side.Im scared to drive my car. I wish they would have just totaled it instead of milking the insurance for more than the initial estimate.It seems once again, insurance companies with preferred repair shops are NOT to be trusted. It is a scam. They will not fix up ANYTHING but their own pocketbooks.I am so sad to have to write this, because as an employee of a family-owned local business I believe in shopping small, supporting local business, and taking care of customers even when it means I have to admit I was in the wrong. I guess my expectations were too high; unfortunately a card for free car-washes and a guarantee doesnt seem to mean a thing to this business.
Was referred to by friend, and wasn’t disappointed. Was up front on timing of when car could get in for work and got done sooner than I thought. Communication was great during the whole process.
Extremely kind and polite!!! Very professional. They kept me updated throughout the entire process. They went above and beyond what was expected of them.
DeGroot Carstar is my go to body shop for years. Great staff and service. They do excellent work. Highly recommend
Great customer experience, my car looks amazing and very clean when I picked it up. Definitely will use them again!
Very satisfied with service. Very nice, professional people. I would recommend getting an estimate from this company.
Unfortunately I have had more than one oops that needed Dale and Connie’s attention. They have always done a fabulous job! I highly recommend them.
They did a great job detailing my car.
We had a complete detail both in and out and they did an amazing job.
Carstar keep me informed of the progress in repairing my car after a traffic accident. Much appreciated.
Awesome I was surprised to get car back completely clean! Thank you I will recommend you to others even cleaned tires great service!!!!!
Great work on my car repair! Looked like brand new. Friendly staff too!
Very high quality of work. Great people to work with. On time with repairs and repairs are done to factory standards.
Wonderful experience! Very friendly and professional and excellent work done. I highly recommend them.
They did a great job on my car
Always sent texts messages to let me know that aria if the repair. Detailed in and out very nice job!
All the work performed looks great. Best of all it was done nearly a week before the estimated completion!
Great guys to work with. They are upfront about pricing, and help answer any questions in the process. I definitely recommend them.
Carstar Allstar Brian took care of my estimate in one day. I am pleased with the service!
Very professional people. Attention to detail and very thorough. Highest quality of work around.
Above and beyond! Great to work with! Looks wonderful! Will recommend them everywhere! Thank you very much!
Fender was messed up from ice hitting it and they fixed everything perfectly
Did a fantastic job on my 2018 MX-5. Would recommend to a friend.
Excellent repairs and people as always I wouldt choose another place for my car repairs!!
I highly recommend CARSTAR for any type of body work on any vehicle. Everyone was Great!
Amazing customer service & workmanship like usual!! Thank you Dale, Brian etc al..
Scheduled work to be done. So far, I am very happy with their first impression.
My car looks GREAT. I LOVE how they made it BEAUTIFUL again.
They helped Me with the Insurance paperwork. Car looked like new after the repair.
These guys are professional and personable. My truck looks new again.
Love the work they do! Micheal Paddock is an amazing auto body tech!
Great fast service to repair interior door handle.
Excellent experience. They did a great job. Would use them again.
Very good experience especially with the direct link to Hartford Insurance
Great experience. Fast and thorough. End result was excellent.
Did complete remake of our car and did awesome job.
Great place.. great service.. nice&kind people to work with 👌🏾
Dale is the best! Best customer service and price. Highly recommend!
Great place for body work and the staff are very professional.
These guys are awesome! Above and beyond what the job entailed
Excellent work, great service.
Would definitely come again Thanks
Also detailed and washedthe car
They were excellent
Great!
Fast service and fair price
Honest, do good work
Very pricey
Total reviews rating 4.8
87 Reviews for CARSTAR Kalamazoo 2023:
Review №1
2021-06-02The staff at Carstars did a phenomenal job fixing my vehicle. they were friendly and did stunning work. they also worked hard to find the necessary parts and kept me well informed throughout the process.
Review №2
2021-02-11These guys are awesome. My bumper was fixed within 3 days of calling initially, and the work they did was very good. My car was also cleaned thoroughly while in, so that was a very nice surprise. 100% recommend and will be going here for all of my future car needs.
Review №3
2020-12-18We’ve use the Carstar team at the E. Walnut location for two decades (?). Have always been professional, fair, honest and timely. The work quality is excellent. I hand wax my vehicles a couple times a year, so very picky. They always return the vehicle clean & polished. I just picked up my truck from some bumper work and I’m pretty sure they buffed out some scratches on other areas. It looks great! Would highly recommend.
Review №4
2021-09-10This is my second time having them do work on this car and just like the first time I am completely satisfied with the work done, Carstar is an excellent company that I would recommend to my friends and family, good job guys!
Review №5
2020-09-12I have used CarStar for two collusion repairs on a 2015 white Avalon. I took this car to another company for some work, however CarStar was highly recommended by a mechanic at another business. I am very satisfied with their work, professionalism, service and reliability for completing as scheduled.
Review №6
2021-04-03I came in to Carstar because I needed body work and they went above and beyond what I expected I am so happy with the job they did that I will be using them for any other work that I will need in the future. They are exceptional they are on Time Professional and my car looks great. Thank you very much for the great
Review №7
2021-03-18I got my car back earlier than expected great job on the body work and they cleaned it inside and outside as well. Happy customer here. Thank you!!
Review №8
2021-03-13The customer service I received was excellent! I felt genuinely heard and my car was taken care of promptly and professionally. My experience was incredible! Thank you!
Review №9
2020-03-11Very positive experience at CARSTAR. Our vehicle had front end damage & not only did the repair look great but they detailed the car inside & out! Our repair was finished in less than a week. Fast, friendly & easy!
Review №10
2020-01-18My car was fixed in a very timely fashion. Not only fixed, but waxed and washed and vacuumed out and organized and cleaned! Beautiful job. This is the second time Ive had a vehicle serviced here. Highly recommend!