Carvana San Diego
Category: Used car dealer
Address: 559 N Hale Ave, Escondido, CA 92025, United States
Phone: +1 833-963-4347
Worktime:
Address: 559 N Hale Ave, Escondido, CA 92025, United States
Phone: +1 833-963-4347
Worktime:
| Day | Time |
|---|---|
| Monday | 8 AM–7 PM |
| Tuesday | 8 AM–7 PM |
| Wednesday | 8 AM–7 PM |
| Thursday | 8 AM–7 PM |
| Friday | 8 AM–7 PM |
| Saturday | 8 AM–7 PM |
| Sunday | 8 AM–7 PM |
Site: https://carvana.com/
Rating: 3.5
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Payments: Credit cards,
Rating: 3.5
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Payments: Credit cards,
Name: J*** K
Date: 2024-06-07 03:56:57
Rating: 3
Comment: Car is good, as I picked a very low mileage well known to be reliable vehicle.But I would’ve just had it delivered if I’d known the car pickup would be lame. I showed up with my family to take advantage of the car machine at 6:05pm (appointment at 6:20pm) Place is locked up and not a person at reception can be seen through glass at lobby. Walked around and told to go to the front( all doors labeled employee entrance where customer parking located. I was expecting a more fluid car pick up and demo but the car machine audio was extremely quiet and I couldn’t hear over my advocate talking to another advocate. Also car was put in a bay, I was told once I grab the keys it’s mine, then they dropped another car in same bay and felt rushed to move it for the other car buyers as they were watching me examine my vehicle..My advocate knew absolutely nothing about my vehicle and rims were dirty(easily just gave it a detail after leaving) He also couldn’t answer any questions I had as he didn’t know and was lacking the experience and knowledge of his job. As soon as I took key the car Advocate walked away never saw him again. Had to bother other car advocate while he was helping other customers to snap a few photos for me and my family.Maybe because it was End of business day the customer service and service in general was lacking..
Name: G*** P******
Date: 2024-05-28 20:18:47
Rating: 4
Comment: Was quick and easy. associates were very professional and friendly. just got a little busy when I showed up for my appointment so I had to wait a little while before they could get to me (only 2 associates working at the time).
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Name: M******* H********
Date: 2024-05-25 18:19:13
Rating: 5
Comment: Process took less than 30 minutes including uploading the necessary images. Price was the best I could find out of more than 10 different car buyers on line. We had the car picked up and the person from Carvana was amazing. He was helpful and professional. I appreciate the follow up with detailed instructions on what to do with the documentation needing to be sent to the DMV and to cancel the auto insurance.
Name: A******** S*****
Date: 2024-05-20 20:17:30
Rating: 1
Comment: The absolute worst car experience ever do not trust them bad battery bad brakes bad brake sensors bad control arms plus electrical issues. Carvana is just another scam do not trust them. Off to litigations with carvana for selling lemons and do not ever trust their 150 inspection inspect it yourself because their texts are obviously morons. They claim to do 150 inspection check which is false. Numerous issues with the vehicle
Name: C**** T*****
Date: 2024-05-14 21:27:03
Rating: 1
Comment: Dont do.it!! They only sell junk to idiots, you dont want to waste your time or money!
Name: D**** R*******
Date: 2024-05-14 12:38:10
Rating: 5
Comment: The only way to sell a car!!
Name: G******** F*****
Date: 2024-05-05 01:41:32
Rating: 5
Comment: Easy process.
Name: J*** D*****
Date: 2024-05-03 18:07:43
Rating: 2
Comment: My experience so far hasn’t been great. It’s been one frustrating thing after another and was expecting a better experience based on other reviews. Delivery is not convenient to you, its more convenient for them. If you have to switch days, go ahead and add another week to your delivery schedule. If you want to pick it up? Even though your car is available, you can’t pick it for days. Doesn’t make sense. My driver blatantly lied to me and my delivery was scheduled for me. No say in the matter. Overall it’s easy to pick the car, after that good luck .
Name: A***** R****
Date: 2024-05-03 01:49:33
Rating: 5
Comment: Strongly recommend to everyone I know. It’s fast, it’s easy, and they give you the most money for your vehicle.
Name: P****** O****
Date: 2024-04-21 23:36:55
Rating: 5
Comment: The associate that I dealt with was knowledgeable, personable and professional.
Name: C**** J*******
Date: 2024-04-12 19:41:04
Rating: 5
Comment: Very nice guys
Name: B****** D****
Date: 2024-04-05 18:55:29
Rating: 5
Comment: Easiest car transaction Ive ever had in my life.
Name: S*** M******
Date: 2024-04-04 20:01:14
Rating: 1
Comment: I wouldnt recommend this unreliable company! We made an appointment for them to come pick up my car, so I took the day off work. Late the night prior, I received a message that they rescheduled my appointment, which I will be at work. Ive been trying to get a hold of someone for 4 hours and no help, I even offered to drop my car off and they said not today! Unacceptable!
Name: A*** M****
Date: 2024-04-04 03:50:31
Rating: 5
Comment: It was such a seamless process, got the offer online (competitive), uploaded documents, setup a pick up appointment and got paid in no time! First time, first class experience.
Name: L***** P*******
Date: 2024-04-02 18:02:34
Rating: 5
Comment: Recently dropped off my truck here to complete my sale. I was here maybe 15 minutes. Signed a few forms, and was out the door. Such a quick and easy process!
Name: S** A*******
Date: 2024-03-31 18:44:54
Rating: 5
Comment: The BEST way to sell a car!! No delays, no hassles, quick payment and the paid off my load right away! Very professional & friendly staff! This is the only way Ill sell, ever again! Thanks Carvana!
Name: d*** r**
Date: 2024-03-29 15:25:33
Rating: 4
Comment: Had my mechanic test drive and inspect the car. Said it was in good shape for the mileage but was very disappointed that the two rear tires were worn to an unsafe level so I spent around $600 to replace then that same day. Is there any recourse for rhe purchase of required tires?The process of procuring the car was great.
Name: H*** K****
Date: 2024-03-29 00:45:11
Rating: 5
Comment: Carvana had quoted me a good price for my car. We met at the scheduled time at the Carvana site. They inspected the car - no test-drive - then paid me the previously quoted amount. Done. Very smooth, zero surprises.
Name: S L***
Date: 2024-03-15 13:07:35
Rating: 5
Comment: Very professional a d courteous staff. They did an amazing job on my damaged fender. You cant even tell of any previous damage.
Name: m*** w*******
Date: 2024-02-07 16:45:03
Rating: 5
Comment: I have to say, after searching many places for a car, Carvana was the best choice. I bought the car I wanted and had no problems purchasing it. The car has no problems and the customer service was absolutely wonderful. I would recommend Carvana to anyone who wants to buy car. Thank you Carvana! I am a very happy and delighted with my new car.
Name: M**** M
Date: 2024-02-02 05:31:25
Rating: 5
Comment: I sold my Chevy Volt to Carvana. Great offer, super easy process, courteous representative!
Name: S***** A***
Date: 2024-02-01 15:51:53
Rating: 5
Comment: Great concept and professional experience
Name: B**** H********
Date: 2024-01-21 16:10:38
Rating: 5
Comment: Great car selling experience!
Name: B**** Z****
Date: 2023-12-30 16:51:00
Rating: 5
Comment: Great experience. Sold a car here and was in and out in less than 10 minutes with a check. Offered $3k more for the car than Carmax. Thanks
Name: J**** M****
Date: 2023-12-26 19:49:41
Rating: 5
Comment: This was the best car buying experience ever. I went online and completed the questionnaire, submitted what was asked, it was all approved, drove down to Carvana, they came out and inspected the car said everything was good. I signed off on the paperwork, they paid me and that was it. Great experience!!
Name: p**** r******
Date: 2023-12-12 01:28:32
Rating: 5
Comment: Most fast way to buy a car 🚗
Name: R******** M*******
Date: 2023-12-03 00:08:02
Rating: 5
Comment: Very easy and painless process ! Great customer service ! Received my direct deposit on less than 24 hours
Name: P**** S***
Date: 2023-12-01 03:35:37
Rating: 5
Comment: Efficient and competent. Made it very easy for customer to sell a car to them.
Name: R****** S**************
Date: 2023-10-18 04:32:22
Rating: 5
Comment: We bought a car from Carvana back in 2019 and it was a seamless experience! We still have our Toyota and its been such a great car. Were in the market for another used car and you can be sure that well be using Carvana again. Last time, we got our car delivered but now that theres a vending machine in our area, I cant wait to use it!
Name: J**** A******
Date: 2023-10-15 02:39:19
Rating: 5
Comment: Easiest thing Ive done ever! Sold online, brought my car to the lot, very nice people (Henry), got the check in 7 minutes. I would do this again, I tell everyone when they ask, DO IT.
Name: D**** M (**** M*
Date: 2023-10-11 15:48:30
Rating: 5
Comment: Decided to sell my Mini so I shopped around for at least 5 online quotes. Not only did Carvana offer the best quote, they had the most secure and easiest process around. In this day and age, secure is just what I needed, the great offer was the icing on icing on the cake. Shop around then come to Carvana - you will see for yourself. Also, I was excited to hear that they will be bringing the car vending machine to our local dealership. Always wanted to see one of those in action. Thanks!
Name: s**** s****
Date: 2023-10-07 19:14:15
Rating: 5
Comment: Easy, Quick, and they came and picked up the car.!You do have to trust the process since you dont perform this process in a bank and you only get an email stating that you have sold your car and that a ACH deposit will be deposited into your account in 1-2 bus. days....The deposit did happen the next day.As of this writing the loan payoff and title change over hasnt happened yet, but so far so good.
Name: k** j****
Date: 2023-09-30 18:14:01
Rating: 5
Comment: Smooth, excellent service. Bobby came out and was friendly, honest, and efficient. They picked up our truck the same day.No hassles. Would definitely use again.
Name: K**** N****
Date: 2023-09-22 23:14:29
Rating: 5
Comment: Very professional, honest, and a great experience in every way.
Name: L***** R******
Date: 2023-09-18 15:20:23
Rating: 5
Comment: Amazing! So easy to work with and did a wonderful job. I would recommend to anyone.
Name: M***** I*******
Date: 2023-09-15 16:26:45
Rating: 5
Comment: Love this services, makes it easy and convenience to sell your vehicle, the driver who pick our car was awesome
Name: S**** B********
Date: 2023-09-04 19:03:36
Rating: 3
Comment: Car arrived very dirty
Name: D**** B*****
Date: 2023-09-02 19:32:12
Rating: 5
Comment: Very easy to deal with, very accommodating, very fair, very nice, professional people. Easy-peezy. Well use them again and refer our friends.
Name: A*** O*********
Date: 2023-08-27 23:04:04
Rating: 5
Comment: Very easy and I got $4000 over bluebook!!!
Name: Y***** D****
Date: 2023-08-25 17:48:46
Rating: 5
Comment: I was very skeptical about buying a car this way. I have to admit I’m pleasantly surprised. Once I had my car, I had it checked out by my mechanic. He found an item that needed attention and the process to have it repaired and paid for by Carvana’s warranty service was incredibly easy and hassle free. I would definitely buy a car from Carvana again and would have no problem recommending them to my friends and family.
Name: F******* V*******
Date: 2023-08-23 02:01:37
Rating: 2
Comment: My experience with carvana was bad.I was trying to buy a land Rover. I filled out all the stuff they ask for online. The next day they want me to do a 3 way call with my bank. Im a very busy person to be on the phone for 1 hour. I would recommend people to buy from a dealer they do all the paperwork and its less stressful. I cant see carvana staying in business for a long time.
Name: S***** S**
Date: 2023-08-07 22:21:36
Rating: 1
Comment: Sold me a car with 30,000 miles that has a blown clutch. Only lasted 8 days with a 7 day return policy. Stopped running ON THE FREEWAY on the 8th day. When you call their roadside assistance they want you to stay with the vehicle with the keys lol, no matter if it’s in the middle of a freeway! No thanks. No first $800 payment for you guys. Not my car if I don’t have a pink slip. Do not buy a car here. They sell lemons.
Name: Z*** P*****
Date: 2023-08-04 16:28:10
Rating: 1
Comment: Refreshed my offer after registering vehicle fixing tire pressure sensors and getting smog check. The offer went from $9,700 down to $8,500 and only drove 150 miles since the last offer.
Name: K**** E***
Date: 2023-07-30 22:52:51
Rating: 5
Comment: Carvana*****5 STARS super easy online sale-got great price above all other quotes - all info downloaded and approved in about 10 min. - set up a date - rep showed up and was done in about 20 min. Absolutely fantastic !
Name: C******** R******
Date: 2023-07-25 18:17:24
Rating: 5
Comment: Always fast, efficient and friendly service from start to finish! Thank you for everything!
Name: L** K********
Date: 2023-07-25 16:37:49
Rating: 5
Comment: Painless process.
Name: A*** M******
Date: 2023-07-23 12:49:05
Rating: 5
Comment: The branch manager Mr. Chris was awesome ...
Name: C**** B****
Date: 2023-07-18 15:23:23
Rating: 4
Comment: The car buying experience was good. Customer support was good. But after having the car for two days the check engine light came on and I’ve been trying for the past few days to get one of the warranty shops to take a look at it to get it fixed. But that has been the only problem
Name: E*** G**********
Date: 2023-07-15 05:07:56
Rating: 5
Comment: This was the second time I used Carvana. The first was to purchase my truck and this time I sold my van. The dealership only offered me 22K Carvana offered me 27k.I didn’t buy my new van from them because they didn’t have any but if they did I would have. I love using Carvana because it takes the rude people from the dealerships out of the picture.
Name: G***** L****
Date: 2023-07-04 00:03:50
Rating: 1
Comment: This place wasn’t even open when I went to go check it out! Google said otherwise 😕
Name: T* R**
Date: 2023-06-26 22:47:32
Rating: 5
Comment: Went up to the Escondido Carvana, it was fast and easy my wife got a 2017 Dodge Ram
Name: b**** d******
Date: 2023-06-20 21:11:01
Rating: 5
Comment: On point and communication was great. On line quote was never changed. Very pleased Would highly recommend
Name: D***** & J**** I********
Date: 2023-06-18 21:05:28
Rating: 2
Comment: We picked up our vehicle yesterday. The only reason I am putting 2 stars is because of the vehicle purchase process. It was the easiest ever. Signed some final transfer documents at pick up. It did not take more than 15 minutes to get in and out. Now the bad part... 150 point inspection?? I dont think so. I work at a mechanics shop, and I know my way around a car. (I am not a mechanic). Cabin air filter was not replaced, engine air filter was not replaced, wiper blades had not been replaced. Now I will have it put up on the rack to lift it and see if it has any damage underneath. Im going to do an oil inspection on Monday at work. According to the carvana website, they do an oil change as part of getting car ready for delivery. I expect it to be dirty. Today, I tried to open the moon roof. Its inoperable. I contacted Carvana, and supposedly, Silver Rock will contact me to get this fixed. I am not paying for the $100 deductible they have since they should have fixed this prior to selling the car. If they dont l, I am on my second day of my 7 day worry free return. I will be returning this car. Thankfully, I didnt put anything down on this car. I will post pictures soon.
Name: M M
Date: 2023-06-16 20:02:46
Rating: 2
Comment: I sold my car to Carvana. 1st they said your car payment is 5 days past due, you have to pay that 1st. Ok done. Ok now your registration will expire with 75 days . You have to pay the registration up 1st ...oh gezz ok . That makes no sense to pay a registration up for car I wont even own. But ok ok I need to get this done. Then theyunder paid buy approximately $300. They said ok yea we know dont worry we will send you a check for that, in 5 days. I have called them about it a couple times. It has now been almost a month ...no check .
Name: T** C*********
Date: 2023-06-13 07:40:06
Rating: 5
Comment: I had nothing but positive things to say about my experience in selling my Mustang. It took 15 minutes, and they gave me exactly what they offered online
Name: C***** W******
Date: 2023-06-10 00:07:36
Rating: 5
Comment: I am shocked at how easy and quick the whole process took. My experience was absolutely fantastic.
Name: L**** L****
Date: 2023-06-09 01:34:12
Rating: 5
Comment: The sale of my car was flawless. thank you for a great experience.
Name: T***** G*****
Date: 2023-06-08 20:07:27
Rating: 1
Comment: Bought a car on-line, on pick-up day, the advocate brought out the car, and mentioned the tire light was on, I would need to put air in the tire! Really, I just spent over $20k, and I have to put air in the tire. So, I take car to gas station, put air in and drive home. before getting home, tire light came on again.Then, once it got dark, the dash lights didnt work, I could not see half of the dash. Again, this is all on the day I picked up the car. When I called the next morning, the advocate was very friendly and helpful up until they expected me to pay 2 deductibles for the two issues (dash and tire) even though it was sold broken.At that point I decided if this was my experience, I want out. So I told the advocate I wanted to return it. Which I did. Now a week later I still havent received a penny of down payment of nearly $10k. I reached out and was told it would be another 3 to 5 days... Yet, the car is back for sale on their site, still not fixed.I do not recommend doing business with carvana.
Name: R**** B******
Date: 2023-05-24 20:44:15
Rating: 5
Comment: No problems.... Smoothe sale. Id do it again.
Name: B**** B****
Date: 2023-05-13 21:42:09
Rating: 5
Comment: Fastest and easiest experience I’ve ever had selling a vehicle! Payment was in my account in less than a day and loan was paid off in 2! Superior in every way to CarMax!
Name: I***** P***
Date: 2023-05-04 00:22:18
Rating: 5
Comment: Absolutely love Carvana. There support team is so nice and helpful. Ive bought 2 cars with them and they have earned a life long customer with me
Name: J******* K*** S******
Date: 2023-05-01 15:30:23
Rating: 1
Comment: I sold a vehicle to Carvana in 2021. They incorrectly put the Release of Liability back to me, not to Carvana. Two years later, I get contacted by a collection agency because the new owner, Carvana sold to, got into an accident and didnt have insurance. I called Carvana and hung up after 1.5 hours on hold.I just called today and, after a long hold, explained the situation to the rep. He hung up on me. This is CARVANAS ERROR.I will keep making these reviews until they get this fixed. Im on hold AGAIN still trying to fix Carvanas error. Do I need an attorney?
Name: K*
Date: 2023-04-26 15:43:02
Rating: 2
Comment: I’ve sold a car to Carvana and recently bought one from them. Selling was very easy. Almost too easy. No complaints there.The car I bought recently is great and the process is pretty straightforward but here’s the 2 issues I had. First, I opted for delivery to my address and at the last moment I got a call from the advocate trying to convince me to pick it up from them so she didn’t have to come to me. She gave me about 3 different reasons why she couldn’t come. I told her I arranged my whole day to be available at home and could not make it to them. Also, if I’m paying $500 for delivery, I expect it to be delivered as planned. Finally she said she will just drive it to me. Everything went fine once she arrived, it just seemed like I was trying to be fooled into picking it up to save her the effort.My second issue is that during the entire process, I was under the impression that I would not be putting more than $200 cash down but at the last minute that was changed to $500 and I didn’t realize it until it was too late. The way it was presented in the paperwork made it seem like the $500 was the shipping charge, nope it was a whole separate $500. Spoke to an advocate and all I got was a generic apology for the confusion.
Name: M***** G******
Date: 2023-04-08 04:26:44
Rating: 5
Comment: It looks cool
Name: B*** G***
Date: 2023-03-31 14:18:24
Rating: 5
Comment: So far so good, my 7 day period is almost over and were keeping the vehicle. overall good experience.
Name: N******* C*****
Date: 2023-03-31 03:19:51
Rating: 1
Comment: Please be careful you are not buying a stolen vehicle. Most people cannot register vehicles purchased here. Caveat emptor
Name: B** r
Date: 2023-03-28 17:44:19
Rating: 5
Comment: Nothing but good things to say. Very friendly. Drove in, dropped off my trade (which was a great offer) and picked up my new car in 15 minutes.Paperwork was straight forward. No pressure to buy extended warranties. No pressure to use their rather over priced financing.Registration came through quickly. All good stuff.Will definitely use again if need be.A lot of the complaints seem to be from people who don’t understand what used car means, and/or are difficult customers. People with finance problems or just generally ignorant about car buying etc. it happens and it’s common, some are angry because they don’t understand.
Name: E****** P******
Date: 2023-03-21 18:14:10
Rating: 5
Comment: The process was quick, fast, and honest. I uploaded all the documents required. They gave me an instant price quote which is a reasonable price for my car. When I brought the car, the sales was helpful and my check was ready. Will do business with caravans again.
Name: J**** S****
Date: 2023-03-19 15:30:58
Rating: 3
Comment: Not as enjoyable as the first time I used Carvana. Delayed deliveries, signing contracts over and over and over and over. Delivery driver was cool and respectful, Staff were professional and tried to help. The overall process was not worth using again.
Name: A***** N*****
Date: 2023-03-15 01:19:04
Rating: 4
Comment: Fast an easy process never knew things would go as smooth as things did but I’m vary happy about my choice an I enjoyed the car selection. It really felt like I was shoppin for shoes 👟 but it was all cars 🚙 and now I’m rollin babyyyyyy😎
Name: R*** B*****
Date: 2023-03-13 19:52:31
Rating: 1
Comment: I have had the priviledge to own and change my cars frequently in my life. Carvana has 100% taken the place as the worst place to even TRY and do business. I would honestly recommend you to go to a dealership (even with their reputation) or Carmax.I went through the WHOLE process. Searching, financing, trading, ordering, etc.I was excited to get a new car and trade my old one in - but my order was delayed two weeks. I had payed for shipping, so I wanted to inquire if this was effected - to which I was told that due to the contracts we sign as customer it does not matter if it is delayed - we still pay. I swallowed that pill and decided to be patient and wait.Less than 12 hours before my next scheduled delivery I get an automated message informing me that my order would be delayed another two weeks. I was annoyed and pressed for answers with bot, person, and manager. I was informed that the car I purchased was being worked on to make sure it was in satisfactory condition -- this was an immediate red flag. I cancelled my order and have not looked back.The website listed the car I ordered as great condition and no problems, but for some reason it was delayed a month and each person I talked to gave me the run around.Save the stress. Go elsewhere.
Name: W**** M****
Date: 2023-03-08 05:00:40
Rating: 5
Comment: Great experience
Name: N****** M****
Date: 2023-03-04 23:53:38
Rating: 5
Comment: Couldn’t have asked for me ease in this experience!
Name: M******* M***
Date: 2023-03-03 17:00:15
Rating: 1
Comment: First car had rust all over the undercarriage. This car we’ve had for >4 months and no registration. Everytime we call they say it’s at the vender not even at the DMV yet!!! So we have a car we can’t even drive! Don’t waste your time buying a car from this company.
Name: M**** D*****
Date: 2023-03-03 05:15:46
Rating: 1
Comment: Never had a worse experience purchasing anything. Countless delays, lame excuses, horrible customer service, and ultimately f-you results. Will never use Carvana again.
Name: R****** B****
Date: 2023-03-02 16:45:59
Rating: 2
Comment: As a sell, Id emphasize the experience .
Name: T*** T*****
Date: 2023-02-28 18:37:18
Rating: 5
Comment: The process of selling my truck was painless and quick. They made me a decent offer. Bummer that I had to drive 20 miles to drop it off. I thought they came to you, but oh well. Other than that it was easy.
Name: A****** S*******
Date: 2023-02-18 17:41:10
Rating: 1
Comment: DONT BUY CARS HERE THEYRE STOLEN AND HAVE ISSUES
Name: r**** z*******
Date: 2023-02-14 15:43:41
Rating: 2
Comment: The process went pretty smooth. Only bad thing was my delivery date was delayed numerous times. And make sure to check if the A/C and the heater works when they deliver your vehicle. I found out on the 7th day of my return policy that my A/C didn’t work. Having it checked out today ( January 10, 2023 ) under the 4,1000 miles SilverRock warranty.Update review. The A/C compressor was bad. So much for the 150 Points Inspection!!! SilverRock warranty refused to pay for dealership parts that the repair shop suggested only paid for aftermarket parts ( $1,593 )
Name: S**** P*****
Date: 2023-01-27 22:46:14
Rating: 5
Comment: Doing all the paperwork online was somewhat confusing but it was the first time I had done it once I got there to pick up the car everything was smooth the company representative was helpful and explained everything. I highly recommend Carvana if you dont want to spend a whole day at a car dealership.
Name: A**** D******
Date: 2023-01-17 19:24:10
Rating: 1
Comment: DO NOT BUY ANY CAR FROM HERE EVER!!! They sold me a $60k car with a bad catalytic converter, 15 miles after driving off the lot check engine light is on and after speaking to them over the phone I have found out they LIED about the car passing emissions smog test, and there is no record of it passing. So they illegally sold me this car and are pushing all the repairs onto their warranty company to brush off that they did not do any smog test and sold me a car that was NOT inspected. Please do yourself a favor and go to a certified dealership I promise it’s 1000x easier and less stressful.
Name: C**** C*******
Date: 2023-01-03 02:20:26
Rating: 1
Comment: This wont save you any time trust me just go elsewhere. Lots of delays and good luck getting registration because that its own problem.Car came kinda dirty but the real problem is their registration process and the tune it takes to get plates.
Name: T***** P*******
Date: 2022-12-28 01:24:38
Rating: 5
Comment: Process was easy-peasy as could be. Carvana made me a fair offer, set up a time for pick up and the rep had all the paperwork ready, test drove the car, handed me the check and . . . I was sad as I watched him drive off. I have had that car for ten years. It was significantly more money than the dealership would give me as a trade-in towards my new car. And I did not want the hassle of selling it on the retail market. . It was the right thing to do but . . . oh. Yeah. Sorry. Yeah. Carvana was great.
Name: D**** F********
Date: 2022-12-27 04:21:06
Rating: 5
Comment: Its a good thing 👏 my respect, enough with the welcome they give you when you arrive you already feel excited and you can explore everything with enthusiasm, they explain every detail to you but we well know that there are people with their logically different character
Name: J***** R******
Date: 2022-12-22 22:38:42
Rating: 1
Comment: Yea never again... I like the car I got but it wasnt cleaned like it was supposed to. called customer service got the run around. Sent me to places that doesnt clean windows claiming the overspray on the windows is tint where a tint shop said theres no tint on the windows. first time buying a car from the dealer and the last apparently the cars are supposed to have a full tank of gas mine came with a half .. as for them fixing the windows issue it was overspray on all of them they denied the claim..
Name: c****** r*****
Date: 2022-12-22 01:27:49
Rating: 1
Comment: Do NOT work with this company. They do not honor their offers. I sold my car to Carvana 2 years ago and the process was seamless but I think the company is going down the tubes. Have been trying to get a manager to call me back for several days.
Name: s****** W*******
Date: 2022-12-15 21:23:20
Rating: 5
Comment: Very easy to deal with everything they told us was true. I thought they were very professional in their whole process.
Name: f a s
Date: 2022-12-15 20:23:18
Rating: 5
Comment: Sold my mazda3 to Carvana LLC so fast and much higher $ by almost $$$$ 2K higher than other deals.
Name: M**** G*******
Date: 2022-12-12 03:25:47
Rating: 5
Comment: Went today to pickup my car the process was very easy and the staff were very friendly and helpful!! Definitely recommend getting your car here!
Name: J***** F*******
Date: 2022-12-09 21:49:23
Rating: 5
Comment: Had an excellent experienceNo pressure from salespersonNo extra feesAnd my calculated payment is what my payment ended up!!!!
Name: X******* M*
Date: 2022-11-30 05:57:03
Rating: 5
Comment: I have heard about carvana through commercial and friends. When we decided to sell our 2014 BMW X3 in Nov, I decided to give a try and see what will come out.I am very glad about the decision. The whole process was super easy, smooth and low effort.I submitted an online quote and got an offer from carvana instantly. I wanted to try with carmax and few local car dealers so I didnt schedule an appointment with carvana initially.After Thanksgiving break, I realized that we are out of bandwidth due to multiple home efforts. So I came to carvana and scheduled an pick up service from home.The whole schedule process is very easy and intuitive. After the online schedule, I got contact from carvana local shop quickly. When the time comes, Justin drove a carvana cargo truck to my front door. Within 30 min, Justin finished all the vehicle check and most paper work. Since the title is on my wifes name, I called her out to sign the final papers. In few minutes, everything was done and we were handed over a company check as agreed previously online. Then Justin loaded the vehicle to his cargo truck and left.For quite a while, We couldnt believe our vehicle was sold with such ease and pleasure. Or, did I mention the carvana price is 70% higher than BMW dealer trade in offer?
Name: M**** V*******
Date: 2022-11-12 22:34:44
Rating: 5
Comment: Easy process, found my dream car with what seemed to be unlimited selection, and got a great deal to boot. The car is in perfect condition. Would gladly useCarvana again!
Name: J****** S*******
Date: 2022-11-09 17:33:20
Rating: 4
Comment: When I first looked at cars as saw my car that I have now everything went smoothly until I realized they canceled my order the first time around. I had to go the process all over again and it took an arm and a leg to get a hold of someone live on the phone. Long story short, the process is a little bit unorganized and another thing, I figured out that they don’t necessarily make sure the car you’re buying is prepared to be bought. I drove away with very low tire pressure in my tires and had to stop to get air in them. I didn’t have any other problems after that tho. I love the car I got all in all.
Name: T**** J******
Date: 2022-11-01 17:39:44
Rating: 5
Comment: Very seamless and easy experience.
Name: C****** K******
Date: 2022-10-31 20:04:57
Rating: 1
Comment: Carvana San DiegoSearch reviewsKen K.La Mesa, CA0410/31/2022Worse car buying experience!!! I purchased a car from Carvana in May 2022, it is now 1 November 2022, and I still do not have title, registration or plates!!! Terrible customer service!!! They tell me the process is, you turn over all paperwork to Carvana, they work with a 3rd party contractor to submit the paperwork to the DMV. After 4 months of waiting, I called DMV, they said they mailed my plates to New York!! I called Carvana and they said, yes, one of their 3rd party contractors is out of New York. I asked them if the contractor received my plates. Carvana said they didnt know. My temporary expired on 30 August 2022. Carvana sent me another temporary, which expired again. I called Carvana and they said they cannot locate my plates, but, it was now my problem! They refused to investigate it further and said I had to work it out with DMV as to where my title, registration and plates were. WORSE EXPERIENCE EVER!!! Do not use Carvana to purchase your vehicle!!!!
Name: D***** A*****
Date: 2022-10-30 06:27:06
Rating: 4
Comment: Using Carvana was easy, fast, and convenient. I highly recommend it to everyone. The only reason I am not giving it 5 stars is because the inside of the vehicle I purchased was not thoroughly cleaned. I showed the sales representative the food stains throughout the car and food crust on the leather that surrounds the shift lever. He explained that it had been detailed and that it’s just things they can’t get off (as I scraped some food off with my nail). The inside was a gross disappointment. He deflected and our conversation ended there. I must add that my cars exterior was immaculate.
Name: B** W******
Date: 2022-10-24 20:00:08
Rating: 1
Comment: Driver forget to bring printed check as requested (my bad for letting them take car). Pick up driver stated that check would be overnighted using FedEx. Come to find out it’s 3-5 days for FedEx after spending an hour talking to their customer service. So don’t let them take the car without getting you the paper check unless you want to wait a week for it.
Name: H*** I*****
Date: 2022-10-23 18:38:19
Rating: 5
Comment: Fair and easythe simplest car sale ever
Name: M*** P*******
Date: 2022-10-22 22:23:40
Rating: 1
Comment: The service at pickup location was was outstanding. Everything else has made me rethink ever buying a car online ever again!! Driving my car home from the dealership I noticed many issues. Called Carvana, waited a week to go in for service to their authorized repair location (30 minutes from my house and car undrivable during this time). Clutch and brake issues, exterior flaws not noted by Carvana’s online description. It also had a separated exhaust pipe put back together with a hose clamp that failed per the shop. I wondered how does a car pass a 150 point inspection with a hose clamp holding the exhaust together?Well over $6K in repair work and almost 2 months of repairs later, the car is still having issues at the 6 month mark. So far a new clutch, brakes even belts had to be replaced along with exhaust work and bodywork. How did it pass a “rigorous 150 point inspection” and need brakes and belts, not to mention a whole new clutch assembly? Carvana stated a few items may have been overlooked during inspection but we fixed them”.They then denied a buy back. Fast forward a month to yesterday. I took the vehicle to CarMax Escondido and was offered 4K for a car I bought for 20K just 6 months ago. I was blown away. Turns out they ran a Experian Autocheck report and the VIN flagged for odometer rollback. This was not disclosed when I bought the car nor mentioned at all. Now I cant even trade this POS in for fair market value.I called Carvana yesterday 10/20 with this new information and received a call back today 10/21. They declined any wrong doing and once again denied a buy back, stating the mileage was fixed. However this report say otherwise. I included pictures to validate everything I stated in this post.I would never have purchased a vehicle if this was made known to me at time of purchase knowing I would never been able to sell it for market value with this item on its history. I would have passed on the vehicle.I want a buy back Carvana and full reimbursement immediately.
Name: a*** W*******
Date: 2022-10-20 14:22:41
Rating: 1
Comment: Worst car buying experience I’ve ever had. Terrible customer service. Way over priced cars. Making me jump through unnecessary hoops to switch out a car that I had from them that I didn’t want because the policy is seven day return guaranteed and made it impossible for me to switch cars because I didn’t like the current one that I test drove. Every time I submitted a document they would make up an excuse why they couldn’t use that document and once I uploaded and supply them with the current document that they asked for they would change it up again on me just making it a necessary. Will never use Carvana ever again and will be an advocate on convincing people never to use this service
Name: R**** M******* G*****
Date: 2022-10-14 04:36:37
Rating: 5
Comment: I bought a second car for my kids to use and Carvana made the experience quick, simple, and fun! One of the best car buying experiences I’ve had. Thank you for the great first car memories!
Name: M****** S******
Date: 2022-10-14 02:19:51
Rating: 5
Comment: We were delighted to see that Carvana was able to come to our door, sign papers, give them keys and they handed us a check for the exact amount of their estimate. Thank you. The representative was very knowledgable and did her inspection with precision.
Name: C****** K******
Date: 2022-10-10 16:18:41
Rating: 1
Comment: Awful and frustrating experience!! I have had real trouble getting registration done. Apparently Carvana has a registration team who works with a 3rd party who submits the registration documents to the DMV. Went back and forth for over 2 months on what they needed from me. It would be great if they had given me a complete list of docs. Then I received conflicting information from Carvana. One email said all docs received the next said not all docs received. Bottom line my temporary expired 26 August it is now 10 October still no plates!!! Cant legally drive my vehicle. My next step is to get an attorney involved.
Name: C***** W*** D***** u*********
Date: 2022-10-09 17:50:16
Rating: 5
Comment: Transaction was so easy and professional, I will try CArvana on my future car sales, took 10 minutes to sign no hassle amazing service by Danny
Name: M****** H******
Date: 2022-10-07 01:11:01
Rating: 1
Comment: Carvana lies about their inspection reports and will claim everything is in working order, even when it isnt. A preferred mechanic for their warranties told me that he sees so many carvana cars in terrible shape that should have never been sold in that condition. Just a terrible company that lies to cover up its tracks.
Name: A**** P******
Date: 2022-10-04 17:49:11
Rating: 4
Comment: Overall, the experience was good. Every rep Ive spoken to at carvana has been polite and helpful. The delivery associate, Dan Bravo, was great & made himself available to me if I ever had any issues. The only reason Im not giving 5 stars is because I was supposed to receive two keys for the car and only got one. How does this happen? Idk. But now its up to me to call around town looking for someone who will work with carvanas warranty provider and will replace the backup key. Im hoping it wont be too difficult, but, this should not have happened.update: a lexus dealer, in tandem with carvanas warranty provider, silverock, is replacing the key free of charge to me. Kudos for a successful resolution.
Name: M******* K*****
Date: 2022-09-21 16:10:54
Rating: 5
Comment: This was the easiest car purchase I have ever made and we love the new car that we choose.
Name: D*** C****
Date: 2022-09-19 23:25:21
Rating: 3
Comment: It would be nice if Carvana would let you know all at once everything they will need. In 24-48 hours you find out they want 1-2 things and then 24-48 hours after that, they need something else...and it keeps going. I was selling my parents car and it took a longer to get things sine it was not m car and it kept expiring and the price kept going down. I finally waited 4 months for the price to go back up. The workers are very nice. Alex, who came to pick up the car was exceptional! It would probably be much easier if it had been my car, but for me if was a LONG and difficult process
Name: C******* L*
Date: 2022-09-19 21:52:03
Rating: 5
Comment: Carvana has made the process of buying a car, easier than purchasing a pair of shoes! I love my experience with this company. I don’t usually do reviews, but I’m just so amazed on how easy the process is on purchasing a car. I just recently did a trade-in with a car I got through carvana. Even their trade-in process is super easy and FAST! The car I traded for had audio problems, and Carvana is paying for my new audio system!! Incredible! Thank you Carvana!!!
Name: C**** F****
Date: 2022-09-17 18:23:11
Rating: 1
Comment: Carvana is terrible. They try to appear to have great costumer service - that’s their whole brand, but they have under delivered at every chance, never once delivering on promises or expectations. Trash.
Name: D****** R***
Date: 2022-09-12 00:12:50
Rating: 4
Comment: Great communication, service and attentiveness leading to delivery it went smoothly and I was very pleased with the transparency on vehicle details. I did however, find that setting delivery date was a little delayed over a change made online for an address update. I called representiave to assure update was made correctly and was told that delivery dates change when we edit it rather than if we call in and have staff edit it. This was a bit annoying and it didnt make sense to me how can editing information online affect delivery date so we lost a day for delivery and were told that they couldnt verify a pick up location without the risk of losing delivery date again. I did find this frustrating but overall felt all else with carvana was a pleasant experience and I would use them again.
Name: C**** C
Date: 2022-09-09 17:33:47
Rating: 2
Comment: Carvanas communication was really poor. There are so many employees that it takes over an hour and multiple transfers to get any answers. In the time of getting my vehicle Ive probably spent 4 hours on the phone, my vehicle came with multiple unlisted scratches, and it was delivered with the Needs Service warning blinking. The employees all have different levels of experience, so you never know if someone on the phone will actually solve your problem or not. Overall, Im happy with my car, but the experience was incredibly frustrating. I clicked to make this review because it was listed as a few question survey where Carvana reads every response- which, obviously this is not. I didnt even want to leave a public review, but thats where this link to the survey took me. I got my car, and I like it- but man, this process was rough.
Name: N***** M*****
Date: 2022-09-01 16:33:26
Rating: 1
Comment: I wish I had read the reviews first. I paid cash ($24k) for a vehicle and on the day of delivery was told the battery was no good and there was damage. I decided to decline the delivery and was told Id be refunded my money. Its been 20 DAYS AND STILL NO REFUND. I was told today that they are overnighting a check to me and it should arrive in 3 business days. Beware of this company. Holding someones money is not appropriate business practice. They gave no reason why, the did apologize. I wont do business here again. You should not either.
Name: D**** B*****
Date: 2022-08-30 19:25:28
Rating: 5
Comment: Seamless! Pick-up was right on time, with a knowable and courteous driver. A very fair price with no haggling.
Name: C****** C*******
Date: 2022-08-27 00:32:59
Rating: 1
Comment: Buyer beware. The apr with carvana is ridiculously high. I got pre-qualified for up to 63000 at an apr of 6.5%. Carvana offered 23% apr. All you who accept their terms are getting ripped off. You can find better terms on an auto loan literally anywhere else. Dont pay them a 1/4 of the vehicles worth just for the convenience of shopping on your couch.
Name: J******* G******
Date: 2022-08-26 15:30:32
Rating: 5
Comment: Such a convenient way to purchase a car. We would absolutely do this again
Name: L**** R*****
Date: 2022-08-26 08:34:12
Rating: 5
Comment: Great pickup experience.
Name: E*** V******
Date: 2022-08-22 18:48:24
Rating: 5
Comment: Was simple amazing, I did everything online. They came to my house to pick up the truck and got my check. It was really smooth, and the lady driver was very professional and helpful.
Name: M******* A*******
Date: 2022-08-21 02:55:04
Rating: 1
Comment: Miserable experience. Carvana made a mistake on my title which randomly put another one of their customers on my title as a lien holder. It took more than 16 months to sort out and get a clean title. Carvana was absolutely unresponsive and uncooperative. Finally, I made a formal complaint to the California DMV. Only after a DMV investigator got involved did Carvana start working on the problem. Do not buy a car from these people. Horrible.
Name: P***** F*****
Date: 2022-08-20 15:36:33
Rating: 5
Comment: My car buying experience was exceptional! pre approval was easy & fast, great selection of cars for every budget/lifestyle, Ive been kept informed of/walked thru every step of my purchase and delivery was done quickly and painlessly by a very polite & knowledgeable driver..all that plus I got a car thats a perfect fit for me..no Hassle or pressure. Thank you, carvana..I appreciate you!
Name: K**** J******
Date: 2022-08-18 21:34:59
Rating: 5
Comment: I was very pleased with how everything worked out.The service was great and they were able to accommodate me even through we were late for our appointment.It was very quick and easyThere representative was nice and made the process super easy.Took all the worries out of selling my car.There offer was also a lot higher then at other places. Thanks
Name: O*** S********
Date: 2022-08-16 17:14:52
Rating: 5
Comment: Such a wonderful car sale experience. Smooth and easy! Thank You!
Name: A***** G****
Date: 2022-08-11 15:27:26
Rating: 1
Comment: Do not do it!!! Run!! The entirety of my experience has been awful.I traded my car in which led me to get a good deal on the car that i was purchasing; or so i thought. Once i had been driving my car for about a week i was told someone miscalculated on Carvana’s end which led to my payment being higher and i needed to call my third party financer back or return the car. This issue was not only unprofessional but chaotic! I was transferred from representative to representative and after 5 different conversations with different representatives i was told I’d receive a call back… that never happened.. Stay tuned, it gets better! I called back again and was told another contract had been sent to my account… to my surprise this contract was wrong as well & i was told I’d be sent the money via check for the difference (two months later I’m still waiting)Now to the mechanical issues, their 150 point inspection is bogus! the very first day i got my car i complained about the brakes rattling & was told someone would contact me. This once again was not true. I followed up and was told to go to a local Firestone to get the car inspected. Apparently they put fresh brake pads on mangled Rotors!!! I called both carvana and silverock to complain of this issue and they told me that’s “normal” wear and tear and refused to cover the cost…. Even though i stated from the very first day my concerns, i followed up when no one contacted me and did my overall due diligence since having the car, they still could not cover it or stand by their product….
Name: R**** F****
Date: 2022-08-06 02:49:39
Rating: 5
Comment: The best experience I have ever undergone selling a car. All I had to do was answer a few questions about my vehicle and the rest was done for me. I will definitely use Carvana again. BTW - CarMax offered me half the amount!!!
Name: T*** P******
Date: 2022-08-05 23:12:55
Rating: 1
Comment: It has been an extremely bad experience
Name: L**** S*********
Date: 2022-08-04 04:49:37
Rating: 5
Comment: Seamless process selling my car to Carvana - big thanks to Justin in San Diego who came to pick up my car/performed a quick inspection - he was so kind, timely and walked me through everything. Would highly recommend.
Name: K******* M*****
Date: 2022-08-03 15:22:26
Rating: 5
Comment: Im absolutely thrilled with the entire Carvana experience!!! It was super fast, easy and efficient to use! I love the multitude of options and the freedom to choose with no hassle or long wait times from the dealerships. Carvana has streamlined the car buying process and proved that their customers come first. The super friendly person, Oliver, that delivered my new car to me exemplified customer obsession!! Thank you so much for creating this service, Carvana!!!
Name: s**** s*****
Date: 2022-07-31 00:36:20
Rating: 1
Comment: The good, the bad, and the ugly.I had the most frustrating week attempting to buy a car through Carvana.First the good. The delivery and drop off teams performed well.The badWhile it is easy to get someone to talk to by phone, the lack of follow through on promises was greatly lacking. This occurred over and over again both with Carvana and their Warranty department. There is also a huge disconnect between the two entities.All of the effort to communicate with and receive customer support from Carvana was from my end. My extensive time and effort to make things work with Carvana were unsuccessful.What inspection?! Carvana advertises the high reliability of their “Certified” vehicles and boasts about their 150-point inspection, yet the vehicle I was interested in had a bad strut, oil leak, the tire pressure was 12-16 pounds over the recommended psi, and the alignment and steering were off. (This vehicle had been pending on being sold prior to my attempt to purchase it.) This makes you wonder.They lost a good potential customer. I would NEVER venture to deal with Carvana again.
Name: s***** m****
Date: 2022-07-24 05:36:57
Rating: 1
Comment: By far the worst car selling experience. Got an offer online which I accepted. They sent me an advocate which tried to give me less than my offer. Not too mention he also said he can pay me cash if I cancelled through carvana. Super shady this business is getting reported by BBB
Name: B** M*****
Date: 2022-07-22 21:06:45
Rating: 3
Comment: Based on the fact that I got three different prices for my vehicle, Im not sure what Carvanas game really is. Once price was $11K, another $12K and the last was $13K. This was all within a couple weeks so it cant be market fluctuations.Plus, the agent that picked up the car was scared to drive her tilt bed truck up my street. Sure, its a hill but nothing to scream about. I had to drive halfway down the street and sign all the papers there. That left me to walk all the way back up the hill. Sad.
Name: D**** S*******
Date: 2022-07-21 16:51:50
Rating: 4
Comment: Love the car and delivery. Would purchase through carvana in the future. The only thing to be careful of is any transportation damage. We have some minor paint chips damage which Im having a a lot trouble getting an appointment to correct. I would say that if you have any significant damage, do not accept car and make them deal with it before accepting car.
Name: C*** W***
Date: 2022-07-19 18:29:59
Rating: 5
Comment: Super easy! Highest offer I received for my car and the process couldn’t have been more simple and straight forward! Highly recommend!
Name: N*** M*****
Date: 2022-07-15 15:42:14
Rating: 5
Comment: Fast, easy and painless. They do all the work. Will use them in the future.
Name: J**** W********
Date: 2022-07-06 18:58:16
Rating: 1
Comment: Worst experience we have ever had. We are now on day 31 of their “warranty” and no end in sight. DO NOT USE
Name: R*** C******
Date: 2022-06-18 23:21:31
Rating: 1
Comment: Terrible company. DO NOT DO BUSINESS WITH CARVANA. Carvana as a whole is extremely shady and leave out information that you need to know. They will 100% waste your time and you wont be happy with how they do business. Youre better off buying a car without a title from the sketchiest person you can find than do business with carvana. Absolutely terrible
Name: G********
Date: 2022-06-07 14:42:35
Rating: 1
Comment: The delivery, financing, and getting my tags and plates was VERY quick...no issues. But, Ive only made ONE loan payment so far and already need four new tires, my fog lights were out the day it was delivered, and there was some food under my seat. THERE IS *NO WAY* they do a 150 point inspection. If they do, how did they not notice FOOD and the fog lights out? I tried right away to get the fog lights fixed. Thats a joke. There are NO garages near me at all, and the closest one wanted me to leave my car there at 8am. Huh? I work full time and cant just leave my car there...I live alone and independently! This has turned into a MAJOR inconvenience and its completely obvious that there is no real 150 point inspection! Thats a lie!
Name: B**** H*****
Date: 2022-06-04 21:07:01
Rating: 5
Comment: Great experience selling my car. I got the best price from them and a direct transfer to my bank account. In and out in 15 minutes and a complimentary 45 mile Uber ride.
Name: l**** s********
Date: 2022-06-04 17:24:29
Rating: 1
Comment: Absolutely terrible! Got my first quote and had an advocate come out to purchase and check out my car. They told me to change the condition from good to okay and they would reschedule for pick up with a new quote for the next day. Annoying but I get it...so i make the appropriate changes, get a quote for $500 less and a different advocate shows up. (Im quoting advocate because they certainly arent advocates for customers selling their cars) New advocate shows up, drives the car...hes worried about a sound...pops the hood and the engine cover is missing (this is a 30 dollar piece of plastic that doesnt do anything mechanically for the vehicle). He says he cannot purchase the vehicle. So now 2 advocates have come out without purchasing my car. And ive already cancelled my insurance so now im out of a car and the quotes promised to me. I call them on the phone and explain everything. They seem very confused and promise to call me back on Tuesday (it was memorial day weekend) never get a call on Tuesday. Call on Wednesday and am promised resolution. It doesnt come until Thursday....in which they then offer me $2500 for a 2015 ford focus in which their previous quote was $7800 (after changing the condition and loosing $500) i laughed and called carstub and they arrived same day and bought my car for $7800. Please save your time and frustration and dont use Carvana!!!
Name: H***** Q*******
Date: 2022-06-03 23:33:39
Rating: 1
Comment: Carvana sold me a car 6 months later it needs a transmission. Took it to get repaired, its been in the shop for a week and silver rock their warranty provider have not did nothing to my car yet. The repair shop is waiting on silver rock, but they are doing nothing. Called to try and get a rental so I can get to work, but the warranty say I have to buy my own rental and they will pay me back.who has that type of money just laying around for when they car breaks. Dont go to carvana, they have the worst warranty company I have ever seen. Carvana deals with a finance that every day that you are late theres an 10.50 interest charge,thats every day that you are late.Thanks carvana you really put me in a huge mess. DO NOT BUY A CAR FROM CARVANA!
Name: J**** Q****
Date: 2022-05-31 05:21:50
Rating: 2
Comment: Was really excited to possibly buy a used BMW online. No dealership hassle. Seemed easier. What could go wrong? Well the car I wanted was in high demand. As soon as I found something I liked and it was a good price, it became purchase pending right away. I was left to select from overpriced vehicles that I couldn’t even see or touch. They all had scratches and imperfections.Then I checked my local BMW dealership 2 miles from my house. They had the model and color I wanted and the vehicle was pristine. Not a scratch on it. I could barely even tell it was used. Did I mention it was about $2-3000 less than Carvana wanted? They gave me a much better APR than Carvana (3 points lower) and almost four times the amount for my trade in as Carvana wanted! It was BMW certified too!The dealership made it easy. They even fed me tacos! I was in and out in about 3 hours from start to finish, including test drive and lunch. In theory it was an interesting idea, but in reality Carvana is lacking big time. Oh, and CarMax is even worse. My APR through BMW was about half of what CarMax offered me. They didn’t even offer me any lube to go with their offer, or tacos!Don’t waste your time with buying a car online. Nothing better than building a face to face relationship, especially when making such a large purchase.
Name: C K
Date: 2022-05-24 22:49:33
Rating: 1
Comment: The buying experience was good and the drop off of the car was awesome. But since having the car I have had so many problems with it that I would never buy from them again. The worst of the problems consisted of a full transmission failure and I needed to have it replaced. There were several other issues but this one tops it. I bought it with 35,000 miles and I have 80,000 on it now. It’s an Acura MDX. I would of never imagined this much mechanical issues from an Acura. Partly because I have owned Acuras previous to this one. I would not trust there company, if you do buy make sure you get the extended warranty.
Name: K**** K*****
Date: 2022-05-05 15:17:23
Rating: 5
Comment: Easiest car purchase Ive ever made. Highly recommended for anyone who wants a no hassle car buying experience.
Name: L****** M*********
Date: 2022-04-19 17:24:10
Rating: 4
Comment: My experience with the people I have interacted with at Carvana has been nothing but positive. My only complaint is with the software. Initially the issue was that the Carvana app wouldnt save my search criteria, so I actually used cars.com to review choices in terms of which cars would be the best deal for me. By the time I was ready to buy, I had determined that Carvana did seem to provide the most advantage for the money, but it still meant I had to load my criteria several times before finding my car.But the bigger problem came with dealing with the requirements after I chose my car. I had initially uploaded some documents on the website which I had to upload again from my phone, and the phone app still seemed to say I needed things I shouldnt or say action was required but not show me what. Thats when I would call them, and, as I say, that experience was 100% positive, and the delivery process went very smoothly, with the car arriving in great condition.So while I think the software engineers have some work to do still, the company and the program is strong and reliable, and the ability to check with a human being easily made for a great experience overall.
Name: D**
Date: 2022-04-19 15:38:31
Rating: 5
Comment: Great selection of cars. Great customers relations. They make the entire process simple and painless. Plus, they kept me informed on all the necessities surrounding the sale/registration and maintenance of the vehicle.
Name: M******* D*******
Date: 2022-04-15 23:51:51
Rating: 5
Comment: Great place to buy a car from financing to vehicle service to customer satisfaction
Name: M**** V******
Date: 2022-04-05 21:04:23
Rating: 1
Comment: Carvava claims that you can get next day delivery but they put vehicles online that aren’t even fully available. They have issues with titles and can’t even sale you the cars that they’re advertising. Super messy a lot of excuses and a lot of push backs with the car delivery.0 out of 5 recommended.
Name: L****** M*******
Date: 2022-04-05 03:40:19
Rating: 1
Comment: Don’t expect the car to show up in the condition they promise.
Name: A**** A****
Date: 2022-03-29 17:18:26
Rating: 1
Comment: Carvana is the LARGEST SUSPICIOUS ONLINE IDENTITY THEFT ACTIVITY. Be aware of it!! Dont be tempted by some lower car prices; they are BAITS. They collect your name, SSN, address, phone number, a picture of your DL, a personal picture of you, your insurance info, and much more. Once they collect all your critical information, then the car disappears from your account. Just as a reference, I have already signed the contract after they approved my credit application.After talking with one of their representatives (advocates), they claim that the car is a lemon car and it is unsaleable and because of that, the car had been removed from my account and purchase was canceled. Then, I found the same car listed in their website for sale again. I have had more than four phone calls with their advocates, all these calls were waste of time simply because they all well trained how to go in circles around the main point until you give up.
Name: T** G******
Date: 2022-03-23 23:13:43
Rating: 3
Comment: Carvana has done a nice job with creating a clean, user-friendly experience for car buying. However, the product itself is lacking. Their claims of a thorough pre-purchase inspection of the vehicle, and strict mechanical and cosmetic standards are lip-service. The vehicle we had delivered required a new CV axle, new control arm due to worn ball joints, and new stabilizer bar control links. These-especially the leaking and faulty CV axle-would have been obvious to any decently experienced technician. Instead, it was left to the customer (me) to have these items repaired. It was at no cost to me, as it is covered under their 100 day warranty, but it took up two and a half days of my 7day test driving period.
Name: N********** M**** M*****
Date: 2022-03-06 18:27:12
Rating: 1
Comment: My car was delayed for delivery an extra week. The second day my coolant warning light came on. I called Carvana and they assured me during their 150 point check all fluids were replenished prior to delivery. I asked Carvana rep when was the date of the oil change and she had no idea of the date. I took it into Mercedes Benz for an inspection and they said the oil was low, the coolant was low, their was an oil leak, alignment off, transmission mount needed to be changed. $2,500 dollars later- Carvana paid $1800 and I had to pay the rest that was not covered under the 7 day warranty. Would not recommend since they lied about the 150 point check.
Name: L*** C****
Date: 2022-02-11 19:08:18
Rating: 5
Comment: I recently sold my car to Carvana and it was the easiest car selling experience ever. After filling out their forms online (which took only a few minutes) I received an offer for my car that matched KBB retail price. Later that day scheduled pickup. The pickup took about 15 minutes and 4 hours later the money was in my bank account.
Name: A***** D********
Date: 2022-02-07 01:36:43
Rating: 5
Comment: I loved the whole experience. It was super easy and was delivered to my home with a full tank of gas.
Name: E**** D
Date: 2022-01-07 17:14:13
Rating: 1
Comment: My friend bought a car from Carvana, about 2 years ago, and had a really good experience. I didnt want to deal with sales people and other dealership hassles so I started the buying process with Carvana.I found what seemed like a great truck, for a great deal, and started the process. We were on a road trip from South Dakota, and were in San Diego, when we scheduled to pick the truck up in Tempe, AZ. There was a fee of $420 to pick the truck up in Tempe because they needed to ship it there. So, we drove from San Diego to Tempe, and incurred all the expected expenses, gas, food, hotel, only to receive an email the morning of the same day of pickup that they could not get the truck to the Tempe location. The pickup had been rescheduled for 1 week later. So we drove back to San Diego, extending our trip another week which we had not planned for. I chatted online with one of their advocates who told me they could reimburse me up to $300, less than the $420 fee charged by Carvana, not to mention the travel expenses. Got another email a couple of days before the 2nd pickup attempt,saying there would be yet another 1 week delay. I called them and spoke to a customer service rep who told me it was at an inspection center and could not get to the Tempe vending machine until the scheduled day. A couple of days later I talked to a supervisor who told found out they were checking an issue a door, and another with the roof. No one had mentioned any issue until now.All the online advocates, the phone rep and the supervisor said they would get back to me with info about the truck, refund, and reimbursement. None of them ever did. I cancelled the order, and got a relly good deal from CarMax. You missed out, Carvana.Worst customer service ever. I gave them 1 star only because I couldnt post this review with zero stars.
Name: J*******
Date: 2021-12-27 17:44:47
Rating: 1
Comment: I purchased a car from their site and it was a very simple process but it was not transparent. After purchasing the car, I realized I didnt like it and used their option to swap for another one, with assistance from one of their agents. The agent told me that the money down I already paid for the original car would just be swapped over for the new car Im swapping into and that was the only financial change that would occur.However, what they didnt tell me (and they admitted they forgot to tell me) was that they phantom charged me an extra $4200 for the car from my account which put me in the negative and refused to provide a refund until after the holidays. So I was stuck with a negative balance for several days during the Christmas holiday.They refused to compensate in any way for their acknowledged mess up and said the only thing they can do is provide a refund when the car was eventually to be picked up.The customer service was nice, but the transparency was awful and I refuse to use their services again.
Name: B** Z**
Date: 2021-11-29 15:25:04
Rating: 5
Comment: Very convenient and professional. The price is also good in terms of the market value.
Name: G***
Date: 2021-11-19 18:59:18
Rating: 5
Comment: Carvana gave me the most for my vehicle. They picked it up on time and handed me a check. Easy, Easy!
Name: A*** M********
Date: 2021-09-29 19:14:30
Rating: 1
Comment: Customer service was awful, the person on the phone was laughing and wasn’t much help. Twice the automated service canceled my order and kept pushing my delivery date out. When you take time out of you schedule and all of a sudden they move the delivery date, it throws everything off. Do not recommend!
Name: A** D*****
Date: 2021-09-17 14:26:26
Rating: 5
Comment: I just traded in my vehicle for another through Carvana, the process was relatively painless and I am in love with my new vehicle! The only thing I would say to others looking at using Carvana would be to call them once you turn in your paperwork to ensure everything is in order!
Name: B***** S****
Date: 2021-08-21 22:48:55
Rating: 2
Comment: This process of buying a car has SUCKED. They have lost the keys to the car and can’t find them at the hub. It’s been a week since we bought the car and still haven’t gotten it yet. Called customer service and William answered and he was an angel. He deserves a raise. Offered compensation for our troubles and time. Told us he was putting our ticket at the top of the list so we shall see
Name: C** T***
Date: 2021-08-20 17:01:01
Rating: 5
Comment: Buying a vehicle from Carvana is fun.the staffs are super friendly, and goes out of their way to assist.The delivery service is like getting a Xmas present.This is my new place to purchase a Vehicle.Thank you.
Name: K******* C***
Date: 2021-08-14 21:50:19
Rating: 5
Comment: Super quick and easy! Ashanti is the girl!!! She was freaking awesome! So knowledgeable & personable. Everyone I worked with including advocates were so great! This was my second attempt for them to pick up my car because I had some wrong paperwork last time and they honored my previous offer which had expired because they said they made a mistake telling me what paperwork I needed. When I was asked to take the car to them the first time after scheduling a pickup and they told me they couldn’t safely pick it up on my street, they worked it out so that I was not inconvenienced. That time it was Austin and he was great too and double checked the paperwork but wasn’t able to take the car. I got a little mad but I wasn’t mad at him, he was awesome! The offer was fair and we walked away with money in the bank. This is the easiest way to sell a car!!!!!!
Name: N*** R*********
Date: 2021-07-25 22:36:00
Rating: 1
Comment: Sold my car to Carvana and they failed to report the sale to the DMV. Ive been trying to get copies of the DMV form the rep who picked my car out had me fill out. He said they submit the documentation to DMV. Nobody can locate them in my file. Now DMV says theyre sending my account to collections for non-payment of registration fees. Do not do business with these clowns!!!
Name: L*** G*****
Date: 2021-07-16 15:55:52
Rating: 5
Comment: This is the best way to purchase a car!! So easy and no hassles, no 4-6 hours of finance manager dealer hell. Just had to have the contract signed, drivers license and insurance. They dropped the car at my house I was able to test drive and check it out before keeping it for my 7 day trial. They left me a folder with all the info for road service, towing and if I did not want the car call an 800 number and they will come get it. They give you 400 miles to test drive for the 7 day trial. I ended up keeping my vehicle, so I do not know about the return process but this was the best experience I have had buying a car.
Name: V**** J********
Date: 2021-07-09 17:42:33
Rating: 1
Comment: I had a pretty terrible and frustrating experience working with this online dealership. I ordered a car that was delayed twice for over two weeks, so I changed my mind and ordered a second car. Due to mechanical issues, the second one was also delayed two times. It took them so long to track and mail the return of my first cashiers check, and for the second check it is not yet returned yet though over one month is passed. Though they had promised to send me a check for the FedEx I paid extra, I never received one. They put me on holds for over 30 minutes always and refused to respond carefully. I worked later with Pacific Honda in San Diego and had wonderful experience. I highly recommend working with other dealerships in San Diego if you are looking for reliable and quick response.
Name: Z** G*****
Date: 2021-06-21 15:29:35
Rating: 5
Comment: I had the best experience selling my car to Carvana 1st time I delivered the car to San Diego office got paid very fair price and they paid for Uber to take me back home2 car I sold to them they came pick it up and they transferred money direct to my account.
Name: A**** D****
Date: 2021-06-07 19:16:51
Rating: 1
Comment: I was so excited about this company because I know nothing about cars or negotiating & I thought they were going to do all the work & I was going to get an amazing car. Instead when it got delivered it looked like the car wasnt taken care of for years. The outside looked nothing like the pictures, the inside had things wrong with it - one spot under the drivers seat was so bad it was starting to form a hole near the door. The person who delivered it said it didnt start right away & he needed to jump the car & let it run for 30 minutes for it to work decently. They 100% falsely advertised the car & Im assuming do this all the time. I feel really bad for people who are desperate for a car & end up settling because theyre falsely advertising & they dont want to wait for exchanges & then AGAIN go back to researching more cars on their sites. The company is a waste of time & pretty much a scam since theyre lying about the condition of the cars. I really wish I took pictures but I was so flabbergasted when he delivered it I wasnt even thinking - within 3 minutes of seeing the car I told him to return it.
Name: J*** L********
Date: 2021-05-29 15:39:29
Rating: 5
Comment: My daughter sold her car online very easy, received the highest offer from carvana of 4 places, vroom,car max, and local dealer. Took car to drop process took less than 20 minutes. Employees were very friendly. Great job!
Name: L****** T********
Date: 2021-05-23 02:35:58
Rating: 5
Comment: I never leave reviews, but I thought it absolutely imperative I share my story because I’m sure there’s many other women out there in the same situation. I just got out of a horrible domestic violence relationship and then my car got stolen. On top of that I take care of my elderly mother who hasn’t received her social security check in months because they messed up her address in their account. So as you can see i have my hands full (especially with my four year old son). Insurance was taking for ever to get my claim resolved so I tried to get a rental car. I literally called every rental place in town and only a few had available cars and the ones that did were $90/day. I’m a supervisor of a credit union so on a normal day maybe I could swing it but there was no way I could do that. Finally on Thursday I decided to check out Carvana. I had head about it but was skeptical. As soon as I clicked on the app there were already 9 cars in my wishlist. I thought about it overnight and the next day I decided I was going to go for it even though I had no idea what to expect. First I checked the value with the lending manager at my credit union. “What” she said “you better go back and check that doesn’t sound right” so I sent her a screen shot. To which she replied wow that’s an amazing deal. So I pulled the trigger I went with their financing so I could get the car ASAP and even the lending team was great! She called me right away told me what I needed to submit and finished the loan in a day (not sure how that’s possible). So now i am getting an amazing deal for a beautiful car that’s being delivered straight to my house on Sunday. I am so excited!!!! It only took a few days start to finish and I didn’t have to sit in a dealership with my wild 4 year old for 6 hours! It’s a win win, and best decision I’ve ever made. I have already told all my friends and family but if you on the fence give it a shot there’s even a 7 day return policy!!!! I put and update on Sunday. I cannot wait until tomorrow! :)
Name: T**** E*****
Date: 2021-05-21 13:48:40
Rating: 1
Comment: The put temp plates for a Nissan on the bmw I purchased. Police put me in handcuffs until they could confirm the vehicle wasn’t stolen. Wack.
Name: S***** H*****
Date: 2021-05-11 19:45:56
Rating: 2
Comment: I made my 1st purchase attempt and the car turned out to have engine trouble (it was a bit difficult working through whether to repair it or return it). As I got down to the wire, after getting the return option extended and no response from the warranty dept., i returned it. I found a replacement in October, inspection went well. I thought i was all set. I received temporary plates. Temporary plates expired in 60 days. They expired. I received another temporary plate for 30 days...those expired. I then was told I needed to get a smog test, did that got a 3 month temporary plate set to expire on May 8, day before mothers day. I called a few days before to find out what was going on and was told I cant get anymore temporary plates and wouldnt be able to drive the car!!! They couldnt tell me what was going on, but no registration no plates. So here i am today waiting to give my dream car back because I cant drive it and no one has any answers. Oh wait. They did tell me to go to the dmv myself and see what I can do..that was recommended on May 7!! I put new tires, tint and inspection done and now Im left without a vehicle!! I love the concept but there system is flawed. Im definitely considering hiring an attorney. This ending has been devastating 😢
Name: S**** S*********
Date: 2021-04-15 15:00:06
Rating: 4
Comment: I sold my car to Carvana and it was pretty easy to complete the sale at their location in San Diego and the cash offer was more than I expected.
Name: D** D** A****
Date: 2021-03-06 14:46:11
Rating: 5
Comment: I just sold my car yesterday and what a easy process. My car was 3 years old with 40k miles. Acquired quote through email which was $1,000 over a competitor. I selected appointment, met with Britini who test drove my car and then proceeded to explain the few contracts, gave me my quoted check and we were on our way. Whole process took 15minutes!
Name: E***** W****
Date: 2021-01-12 23:28:49
Rating: 1
Comment: I will say this was the worst attempt at car selling that I have ever had, I’m almost 60 so not my first car sell . They were rude, we had robot texts me and then the offer was an insult. If there was a way to give a zero I would do it . I have a very clean older car( Toyota) and the offer was a joke . Went to a competitor and got a real fair off the next day . I will never recommend this service to anyone that asked me how I sold my car.
Name: A****** C******
Date: 2020-11-24 17:34:37
Rating: 2
Comment: Horrible customer service..they really dont care about you as a customer.car was delivered with basic issues that should of been taken care of prior.
Name: L****** L*****
Date: 2020-10-14 15:37:21
Rating: 5
Comment: GREAT experience. My husband researched the truck we wanted for weeks and we kept coming back to Carvana because of their selection and pricing. Other than a brief issue with the website, the experience could not have been better. Our truck was delivered on time, they took our trade in at the same time, they are handling all of the registration --- it was just easy. Our delivery technician, Dave, was amazing and polite and everything was just wonderful. I highly recommend. As a matter of fact, recommended to a neighbor who then had a transaction with them one week later. Great experience there, too. :)
Name: P*** C******
Date: 2020-10-11 16:43:38
Rating: 1
Comment: Horrible don’t waste your time
Name: M****** P****
Date: 2020-10-10 04:59:41
Rating: 5
Comment: Easy peasy. I found the truck I wanted online and got it. It was that simple. No pushy sales people. I didnt even have to go to a dealership. They delivered the truck right to my house. 7 day test drive. If I didnt like it they said they would come get it and take it back. I ended up liking it and kept it. I highly recommend this car buying experience over going to any dealership.
Name: R* Z*****
Date: 2020-10-05 02:12:19
Rating: 5
Comment: Easiest car selling experience ever! They offered more than CarMax and some other car buying websites.
Name: R**** S
Date: 2020-09-30 06:27:44
Rating: 5
Comment: Amazing experience. I found the car I wanted online, scheduled delivery and pickup for my trade-in. They gave me fair value and didnt fuss over imperfections and dings, no haggling, no sales person doing their best and no fuss. The day of they called me an hour early and I actually just drove over to a lot 10 minutes away and we did the exchange and paperwork in less than 5 minutes. Awesome. I would definitely recommend checking out their inventory online before purchasing at a dealership.
Name: J** M****
Date: 2020-09-25 14:35:29
Rating: 5
Comment: One of the best experiences buying a car ever. I have bought over 15 cars in my lifetime from private party to dealers new and used. The Carvana process is as transparent as can be. Any possible blemishes are clearly pointed out, the 7 day return policy gives you piece of mind, as well as the warranty after purchase. The fair no haggle price is an added bonus. The car arrived with a full tank and fully detailed.Couldn’t be happier.
Name: J****** G********
Date: 2020-09-19 18:39:29
Rating: 5
Comment: Truly the easiest way to sell a car. Justin from San Diego office was so pleasant and explained the process in detail.
Name: C******* L**
Date: 2020-09-15 00:01:14
Rating: 1
Comment: DO NOT BUY FROM CARVANA. I know during these unprecedented times, buying a car online is easier than going into a dealership. That is what I thought as well. However, my entire experience with Carvana has been nothing but a disappointment. I had been car shopping for over a month and I finally found the perfect car on the site. Very low mileage, great price, the exterior/interior that I wanted, etc. From the beginning of the purchasing process, I had a hard time connecting with agents and were on long wait times. I received different information from different agents and it took me over two weeks to finally schedule a delivery date. Carvana does not allow co signers and there was no flexibility with APRs so I had to finance through a third party and there was no mention that the third party I used, Carvana didnt accept co-signers either. Therefore, ended up signing on my own. The day of delivery, I was so excited! They dropped my car right off at my house and the delivery agent asked if I wanted to go for a test drive and so I presumed. I turned on the car and there were 26,500 miles OVER what was noted on the site and the CONTRACT I signed. I was livid. After my test drive, I told the driver and he got on the phone with carvana care. All they could offer me was $100 for their mistake. $100.00.... I decided to keep it for the 7 days to see if I could contact management to get this sorted out. I dont think they even inspect the vehicles before they take it out for delivery. Again, I tried calling but waited on long hold times. Whenever I got disconnected from an agent they never called me back after they said that they would so I had to reexplain my story again to another agent. Finally I spoke to management, all they said was this was a mistake on our end, well need to rewrite a contract for you to sign again with the right amount of miles but we cant offer you a discount on the vehicle. So then I asked if they could add extended warranty on the vehicle since now there were more miles on the car than I expected. Again, they said no due to legality reasons and told me the best option for me was to return the vehicle. Not only did they sell me a vehicle with false milage, it was a breach of contract from my initial signing, and they wouldnt even work with me to add warranty after they were in the process of rewriting a new contract. After 3 days, I returned the vehicle and did not hear from them again. I would not recommend buying a vehicle from there unless you want to deal with endless amounts of wait times and receiving potentially false car details.
Name: j**** p********
Date: 2020-07-09 06:27:24
Rating: 1
Comment: Worst mistake ever I bought a car 3 weeks ago and still havent received it they keep changing the delivery date and today I received a call saying that its going to take a few more dayI will definitely not buy from them again . Just spend a little time at a dealership and drive away on your car instead of waiting for weeks
Name: k***** b*******
Date: 2020-06-26 07:15:23
Rating: 1
Comment: I was exited to get a car without the hustle of going to the dealership. Today I received my car 2017 Equinox that I purchased last Friday, there was a delayed on my delivery and I didn’t know why. Overall I was happy with everything even though they delayed deliver by one day. When the car arrive I was happy and everything was great, at soon as I open the car the SMELL of CIGARETTES was overwhelming!!!!!! I was shocked the car was so beautiful and everything else was great! However the smell was awful, I asked the deliver person about it and he said to call the customer service line and to let them know. He said I have 7 days to return it or swap it for a different one, so I decided to give it a shot and to try to see if I can get it professionally clean and sanitized. I called the customer service and they said they can only give me $100 to get it professionally clean however I Got and estimate to get it professionally clean, steam and sanitized at $300. I spend my time and money and o decided to return it because the smell didn’t go away. i told them that’s that was not posted in the description that was previously owned by a smoker and I told then that’s false advertisement!! I wouldn’t have purchased this car if I knew that the previous owner was a smoker. I wish they would it told me or post it in the description. DO NOT WASTE your MONEY or TIME with this website!!!!!!
Name: G**** P*****
Date: 2020-02-19 15:18:40
Rating: 1
Comment: Very disappointed in this company. Tried selling my car because of the convenience Ive heard all the rave about. Had the complete opposite experience. Felt like i bent over backwards to try to meet their policy requirements and did not receive anything in return. Would not recommend selling or buying from this company.
Name: M******* L***
Date: 2019-09-27 23:00:46
Rating: 5
Comment: They are the best wholesaler out there. Their prices are spot on with quotes and the best workers. Highest price I got even off of Craig’s list. Thanks carvana for making this an easy process for me
Name: B** H********
Date: 2019-08-28 12:34:26
Rating: 5
Comment: Great experience. Will definitely use again.
Name: T***** J
Date: 2019-06-05 00:11:08
Rating: 1
Comment: Terrible
Name: K*** C******
Date: 2019-05-26 05:50:36
Rating: 3
Comment: I was walking around the car lot looking at there cars for 10 minutes no one came out of the office so I left
Name: S****** G******
Date: 2019-05-12 03:05:40
Rating: 4
Comment: Fine
Name: T*** P******
Date: 2019-01-26 00:17:26
Rating: 2
Comment: Very simple and easy to know your rate and find a car. They do a soft inquiry on your credit so you know what you qualify for and down payment required. Steps were easy, website was easy to use. Uploading docs was a breeze. The agent who brought my car was very friendly and informative. The day it was brought in it was raining so I didnt test drive it to much. The next day I could smell a burning smell with smoke coming off the turbo. So i called silverock because that shouldnt happen when i just got the car. They said to take it to a shop for inspection. I took it to the hyundai autoshop. They verified there was a leak in the turbo but since it was underwarranty they would jusy take care of it. I called carvana to see if I can get some sort of credit because since the bad turbo was missed the price should reflect that. The price on the website did not indicate any problema with the turbo. The agent said he would not be able to give me any sort of credit because i didnt have to pay out of pocket for repairs. My time to me is of value. I was without for a couple days even though I just bought the car. I wanted the car so i accepted it and got it repaired when other customers probably wouldnt even hesistate to send it back for another one. The whole experience was great before broken turbo ordeal. I would recommend carvana but only when they are able to adjust price or give credit to cars that have issues not stated in the online car viewer.
Name: K**** P***** V******
Date: 2019-01-16 04:48:37
Rating: 5
Comment: I purchased a 2017 Kia Forte with 8,700 miles on it. The price was a couple thousand less than others I found, and was super easy. Well worth the time and money.
Name: S**** B****
Date: 2019-01-16 01:49:11
Rating: 5
Comment: Jaysa and her team are great people to do business with
Name: J*** M*****
Date: 2018-12-19 15:31:38
Rating: 1
Comment: Not a good company very sky rocket priced cars overpriced cars
Name: M****** T****
Date: 2018-12-12 07:26:59
Rating: 5
Comment: They bought my car, it was super easy and they paid $4000 more than carmax and $3000 other car dealer.They gave me an offer, than set up an appointment, they come with a towing truck checked the car and gave me the check and left all in about 10-15 min. No lowballer no bs. They are my first address when I need to buy or sell car.Thank you.
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Name: M***** M******
Date: 2024-06-20 19:00:59
Rating: 1
Comment: Was happy to pick up my Tesla model y. Only had it for two weeks and discovered my dash wasnt flushed(it wasnt obvious at first). It looks like someone messed with it and didnt close it all the way. This is causing issues with the AC vent from working. Then the passager side button was fixed with a make shift screw. Now I have to pay Tesla $300 to get these things fixed. Would never buy from carvana again. And as far as the limited Warranty they offer, its only for major mechanical stuff so I have to pay out of pocket. But I shouldnt be getting a car with an opened dash or a makeshift button. If they couldnt fix it correctly, it should have been disclosed before buying it. Very disappointed.