Wheelchair-accessible entrance
Yes
Cascade Shoe Service in Grand Rapids
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Grand Rapids, Kent County, Michigan, US
Accessibility
Comments (46)
My husband tried going to The Cobbler first on Wealthy St. That guy told my husband his boots, werent worth repairing, and he should just buy a new pair.My husband loves his boots and has had them for almost five years, all he needed was for them to be repaired or resoled.He found Sam at Cascade Shoe Service and he said he could repair them as is, and get more life out of then FIRST, then said to bring them back when the sole completely wore out and hed resole them!Thats the difference between a hipster in Eastown that tells you to just throw something away, and a guy who understands that not everything needs to be replaced, but can be fixed to last longer!We will only be going here from now on!
Sam does a reasonably good job generally, but it can take a while and he definitely doesnt work cheap. Ive taken him several things over the years, the last being a pair of my wifes sandals with a torn heel sole. He charged $50 so I expected he would replace the heel sole (it was only the size of a quarter perhaps), but all that $50 bought was a patch.
Love this place. They have creative solutions for fixing all kinds of things. This time the repaired my purse strap and shoes. Excellent job!
Very difficult to work with. I needed a custom modification to a pair of athletic shoes, but in the meantime I need the shoes for my training during the week. I didnt want to leave my shoes sitting on his shelf for a week and a half while he was working on the jobs ahead of me in line, so asked if he could get me in the queue and then give me a call when he was ready to work on my shoes and I would bring them in. I even offered to pay a deposit up front to hold my spot but he refused to even consider it and he was rude about it as well. Apparently leaving your shoes there and waiting for him to get to them whenever he can is the only way he operates.I wasnt willing to give up my shoes for two weeks or more so I left and went to The Cobbler at 1558, on Wealthy St. The guy there, Remy, was very friendly and had no problem working with my schedule to make sure Im not left without my shoes for any longer than necessary.
Sam provides customer vision with every decision he makes with regard to the care and repair of your favorite shoes!
Better call to determine if your repair is actually finished before you drive out there on the pick-up date.My simple purse handle repair wasnt finished the morning of the pick up date (one week after drop off). When I explained to the shop owner that I had driven quite a ways and had hoped that he would have called me to report a delay, I was told, If I had to call all of my customers, I wouldnt get any work done. He would call me when it was ready. I was stunned by his attitude.Some 45 minutes later he called to report that my purse was done. Another 16 mile round trip to the store for me only to be told that if I had come later in the day, it would have been done...that his intent was to squeeze me in with all of his other orders during the week. ( I had not even asked for a rush job, he put the pick-up date on the tag, not me. )A Sorry for the inconvenience was all I got and a $30 charge for a minor repair that appeared to be hastily done. While the 2 shop dogs were friendly, I will not be returning.
I drove across town to this place in desperation to get emergency repair done to my motorcycle boots while on a cross country trip (despite the warnings I had read in previous reviews). I called ahead and nobody picked up. Sure enough, when I arrived, the shop was closed during the stores posted hours of operation. If you happen to catch the owner actually there, be prepared to put money down for the repairs and have cash as that is the only form of payment he will accept.
Sam goes out of his way to provide great service and excellent shoe and horse equipment repair! Always take our things there - fair prices, great service and excellent craftsmanship! Refreshing!
He did put new heels on my favorite black boots and they were identical to the original ones. I was concerned they would be different and end up looking weird. But no... These are perfect!
Sam the shoe man is Solid👊 fixed my Uggs like a Rockstar!
Sam is super friendly and does great work. He fixed my boots and repaired a tear in my carhart bibs. Highly recommend sams services.
Very friendly and knowledgeable about shoes, boots, sandals (they have fixed all of these for me at different times) and work well with a wide variety of materials.
Sam the Shoe Man! If he can’t fix it, he’s right up front. But he does an Amazing job fixing all my shoes and a couple purse zippers.
Sam the owner is amazing. He does quality work and gives friendly service. Great place.
The owner is nice. Really not excited about being greeted by Dogs, though! One of them looks as if hell take your head.
Excellent service, high quality workmanship, and a very fair priceI highly recommend Cascade Shoe Service
This place is dishonest! I took a Gucci bag there to be repaired and it mysteriously disappeared. . Owner started screaming and yelling at me and told me he didnt know where it was at and I mustve picked it up already. Obviously was not the case because why would I go there quite already picked it up?
Very expensive! Owner could be more pleasant! Plastic tab on spike heel replaced for $25.
Love this place. It has character. Been happy with what Sam does (adds lifts to my left shoe)
My wife cant stop talking about how Sam got my daughters Show shoes fixed the same day before she went out of town! Even shined them up!
Good quality service from Sam! Always a good conversation as well! Dogs are super friendly and easy going.
Great service... so thankful that this shop is still open during the pandemic.
Always call first -- unfortunately the shop rarely sticks to the published hours. I have been there several occasions where they left early, took the day off, or failed to return at a promised time.
Sam the shoe man....great place for repairs...wonderful customer service.
Sam is a nice and professional guy that does great work it was a pleasure working with you
Sam the shoe man is great. Brought my shoes back to life.
Fixed my broken high heel shoe in time for my next occasion!
Lasting repairs that make shoes better than new.
Excellent Service. I truly recommend this location
Friendly. Fast. Knowledgeable. Bit pricey.
Great place! Good customer service.
Great person my friend👍🙂
Hell of a brother good work
A great place
Fast friendly service!
Honest Man...!
Total reviews rating 4.6
46 Reviews for Cascade Shoe Service 2023:
Review №1
2022-08-04I needed repairs on a motorcycle race boot, which is rather a unique item to work on. Sam took in the task without hesitation, got it done for a fair price, and was pleasant and accommodating when a bit of follow up work was needed. Hes earned all business in the future!
Review №2
2022-08-02Sam made my old Coach purse look like new!Im very happy and highly recommend Cascade Shoe Service
Review №3
2022-04-22Charged me $25 to repair a few loose stitches on a dress shoe. Went to pick it up Saturday morning. Closed! The website said the store was open from 9 to 1pm. NOT! Will not go back.
Review №4
2022-05-02Perfect work. Great guy. Its fun to talk a bit with him. Very invested in his family and work and being kind. Makes the boot fix even better
Review №5
2021-10-13Cascade Shoe service has been my number #1 go to place for shoe and belt repairs for years. I love Sam, the shoe Man! He does great work at a reasonable price. Very friendly!
Review №6
2021-01-20Its hard to find people who are truly good at their craft. Sam is one of them. I took my father-in-laws leather belt in to get fixed for my husband. Sam got it done in time for my husbands birthday and it looks great. High quality custom work. Also does great at repairing high end shoes. I Wouldnt take in shoes that are cheap, I wouldnt invest the money into fixing them.
Review №7
2022-01-19Great place to get your Shoes serviced at more. This is the only place in town that will work on Tap shoes, that I have found in Greater GR.
Review №8
2021-02-23I walked in with a belt that lost the stitching around the buckle. 10 minutes later I walked out with a belt no less the worst for wear. I talked with the owner whom has been in business 37 years. All in all a very pleasant visit. This business gets my highest rating!
Review №9
2019-05-22Sam is an amazing man and fantastic craftsman in his ability to repair so many items! Weve used his services for over 20 years. His pups are super friendly and I love giving them pets whenever we stop in.
Review №10
2020-12-16Sam did an efficient job gluing back the rubber on the toe of my shoe boots. Sam was friendly & he helped me find some comfortable insoles to fit into my boots. 🤗