Kerbside pickup
Yes
AT&T Store in Ann Arbor
Categories
Location on the map
Ann Arbor, Washtenaw County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
Phone: +1 734-345-3065
Site: https://www.att.com/stores/michi...
Site: https://www.att.com/stores/michi...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–5PM
AT&T Store in other cities:
Comments (199)
I had a great experience at this store. Ahmad Nasr was very professional, knowledgeable and helpful in guiding me towards the right phone, at the right price and he looked for the best way to help me lower my monthly phone bill. I appreciated his patience and understanding with me. I left the store feeling very pleased and that I had been treated with respect and professionalism. Ahmad gave me a great customer experience!!!
Was in a major time crunch and the very friendly and knowledgeable staff made shopping a breeze without feeling pressured. Would highly recommend this store. Great deals on phones and lots of options for different budgets. I can say the staff went above and beyond and I am happily using my new phone. Thank you!
Matt works hard to get you the best deal.
Excellent, rare customer service. Jacob was efficient, personable, and had me in and out with an upgraded phone in an hour. A great experience...with really nice, super competent service people. Jacob talked with me on a personal level while always being on task with the upgrade. He never lost track of the fact that we were transferring the data and getting the phone set up. Very very excellent experience and will recommend this store to others.
Awesome service with Will to get my son set up on his first phone. Can’t say enough about how wonderful it was and easy! Will be coming back in the future- anywhere else is a hassle and no need to go online as this was faster than I have ever gotten a new phone sorted. Thank you for everything.
I was shopping for a new iPhone. We are current customers of AT&T. I knew which phone I wanted - an iPhone SE. Jacob met me right away with a friendly, enthusiastic attitude. He proved to be knowledgable and interested in saving us money on our regular monthly payment, which he did. I was glad he was in the store on my return trip to purchase. I’m happy to recommend him and I really like my new phone. Nice to get such good service.
[Jan 30, 2021] I had a wonderful experience at this location, but I would like to call special attention to my sales consultant, Jacob. Please consider taking your business to this location!Jacob was very helpful in both my selection of a phone upgrade and in his due diligence to make sure everything was set up and transferred over from my old device. Jacob really made my overall experience a positive one, and I would highly recommend this location for AT&T cellular services.Furthermore, I would easily recommend that Jacob be recognized for going above and beyond in customer service. Please consider him for a promotion, a raise, or at the very least, recognition and exemplary employee of the month/quarter!
Sean, Jacob, and Will were all extremely helpful when my phone decided to completely fail on me. Though they were unable to resurrect my old phone from the dead, they took the time to try. With my phones untimely death, they ensured I had a smooth transition to a new device. I also returned the following day after deciding to upgrade to increase my storage. They were always kind and very patient. I highly recommend this store.
I came in the other day to upgrade my iPhone and Will and Theo are super great!! They welcomed me in and I sat right down and we got started looking at options. Will helped me put liquid glass on my phone and Theo helped me pick out a phone case. Both were very kind and helped get in and out with no issues.
Worked with Theo at the Ann Arbor saline rd location today and left very happy. All around great customer service. He was very patient and helpful throughout the process.
This is one of the best AT&T stores Ive been in and I continue to go to now for about five years everybody there knows me when I come in and pay my bill or ask questions they help me right away I would recommend the store the Associates at the store amaze me with their knowledge
The employees(Sean and Lucas) were both very helpful and very friendly towards myself and my father when it came to not only switching our family plan from T-Mobile to AT&T, but trading in our phones entirely. Sean also offered me a free water as well, How sweet!
Will and Ryan gave excellent customer service . I’ve been in customer service for 30 years and these 2 are some the best I’ve come across. They were courteous, patient, informative, and really cared that my wife and I received the phones that would best serve us. They also took time to explain what plans would save us money and why. If everyone cared as much as Will and Ryan the World would be a much better place. Thanks guys for caring !!!!!
Ahmad is the most helpful salesman I have ever encountered. He went out of his way to help us transfer our service. Super efficient!
We tried another store to get new phones and new lines but got little empathy when our order was difficult, i.e. upgrade service add new line and add watch from another carrier. This store resolved everything on one stop, got the phone I wanted and followed up. Cannot thank your team enough.
Had a rough time dealing with AT&T trying to purchase a new phone but Ahmad, the store manager, was extremely helpful and on my side. I would highly recommend the store and Ahmad specifically - he is amazing!!
I am so incredibly impressed with everyone at this AT&T store. My family has been coming to this store for the past two years and we will never go anywhere else. They are honest and sincere and very very helpful, no high pressure and genuinely want to make our visit a pleasant one and strive to get us the best plan for us.I’ve dealt with four different people there, Lucas, Will, Ahmad and Taniece, they were each equally outstanding and very personable.My daughters and I had stopped at a different AT&T store in AA because it was convenient at the time, we felt very uncomfortable, turned around and came back to this store. 😊Highly recommend to anyone looking for sincere and honest people with a desire to do what’s best for each family/individualsTracey
They go above and beyond to serve the needs of their customers at this store. They make sure you leave satisfied and smiling. If they dont have what you need in stock, they will call around and find it for you close by and if they cant, they get it shipped quickly.
Sean was excellent. I went in due to a broken screen, and Sean was able to help get me a new phone in no time. He was polite and, as elsewhere mentioned, willing to go above and beyond. He had an excellent attitude and demeanor, as did his co-manager! They were both extremely patient, and made what would have been an otherwise unfortunate event a lot more enjoyable. Highly suggest using this AT&T store.
I walked in the ATT store to buy a glass protector. Jacob greeted me and helped me pick out a glass protector and put it on my cell phone and took his time to review my account . We found out I did not have insurance and we quickly took care of that . I recommend Jacob and Ahmed. Walked out with peace of mind!
Sean was an amazing help! We were having an internet issue and he helped us get set up with a new set up that will allow me to work from home without frustration. He also helped switch my husband over from Verizon with no issues whatsoever! I will always come to this store! Great employees!
Tremendous customer experience! Will Larkin’s was a pleasure to work with in selecting and activating my new phones. I have been an AT&T customer for many many years and have worked with many retail sales consultants. Will is by far the best. He was attentive, patient and explained all of the plan and phone options. There was no sales pressure or rush. Will made me feel like a valued customer. Thanks Will!
Came here today after having a horrible experience at the Stadium location. The “manager” there was not helpful and rude. However when I came to this one Jacob was super helpful and got me in and out in like 30 mins unlike the Stadium location which I had already spent over two hours there and still hadn’t been helped. Everyone was nice and helpful here!!
Was here recently on several consecutive nights to get a new phone and (the next day) swap my old one with that of another family member. Worked with Sean, Rhyan, and Will. All were professional, courteous, well-informed, and helpful. Great store and staff. Bonus: appreciated the inside info on the new sandwich shop going in nearby!
The staff at the store were great. Very friendly,considerate and helpful. They were unable to correct the activation problem and spent hours in contact with Att. 72 hours latter my problem is still not completely resolved. The store personnel are great and I strongly recommend them. The single star sits on ATT!
Sean H is the best sales rep I have ever worked with. He knows what he is talking about, he didn’t push me to things I didn’t want but was super helpful guiding me to what I needed. Happy new at&t wireless and WiFi member! Very appreciative!!
I had tried to port my families phones over online and had no luck. I gathered all my info and went to this store and Sean was so awesome. He sat down with me and we ported over all my phones for my family. Sean was very nice and so helpful. I honestly expected the experience to be difficult. But Sean knew exactly what to do and it was the complete opposite. It was a great customer experience.
Came into the store with lots of questions and Ahmad was able to help me with everything. Awesome service here, definitely coming back
I enjoy my experience at this store each time I visit. It is welcoming and everyone is friendly. I will continue to visit this store specifically for my AT&T needs.
We just recently moved to the Ann Arbor area, and came to the Att store nearest to our new home. We had the most amazing service by two gentleman. Ahmad & Sean were so helpful and patient with all my questions. If you want excellent service from two gentlemen who have tons of knowledge and care about their customers come see Sean & Ahmad....Thank you both for helping out a customer new to the area.😊👏👍
Great experience! I love these guys. In (albeit late), straight answers and choices. Stepped through the process, got my new phone functional and very nearly identical to the one I replaced (battery issues after 3 yrs... No Biggie). Had fun in the process. Coming back for more! Updating my wifes phone this weekend... Won;t go anywhere else!
Came into the store expecting to sit around and wait,NOT the case .But if I wouldve had to, it all wouldve been worth it . BEST experience at an at&t store ever..Sean and Ahmad hands down were the best . As the only faces customers may ever see while purchasing new technology, there smiles and helpful demeanor will always be more than enough for me..no one else will do after this experience .5 stars..THANKS GUYS..
Great staff and atmosphere. Store was clean and people were super helpful and got me a great deal on my new phone
I needed a new phone and my customer service rep was extremely helpful and knowledgable! I didn’t feel pressured to buy things! I hate being bombarded. He was respectful of my time and my questions. An overall great experience!
Great costumer service! Ryan specifically helped our family through a very stressful process of connecting new phones. He helped us through every step and made sure we where taken care of. Been to many ATT&T stores around the area and none have been as helpful as this one.
I have been a loyal customer of this store, and in particular of Ahmad’s, for years. He is always so kind and a joy to work with. Highly recommend!
Got fantastic help from the retail salesman. I upgraded phones and got awesome discounts. They even looked into my AT&T wireless home internet and helped me save money with that. That was above and beyond their line of work to help me with. I am very impressed.
I always buy my phone at the AT&T store because the staff is so helpful. Today’s experience was the best. Ahmed and Will were outstanding. I can recommend them and this store without hesitation.
Will and Ahmad was very helpful and fun to work with. They saved us money and made us comfortable making the switch over from verizon. We definitely recommend them.
Sean was great. Thanks for all of your help. Appreciate you and I love my new phone. Matt thanks for the selfie sticks lol. I forgot the other guys name but he was cool too.Keep up the great customer service.The guys at this location we awesome. They listened to me and help me come up with a solution to reason I came initially. I ended up saving money overall. Excellent customer service. I believe the guys name was William Larkin and I think the other guys name was Sean. Both are very knowledgeable and I can tell they live their jobs. Thanks again for all your help guys.
Wonderful experience. Would highly recommend! The best customer experience I’ve had with cell phone service/product replacement.
We had an excellent visit to the AT&T store. The service could not have gone better!!! We are so glad we switched our mobile service to AT&T.
Rhyan was a tremendous help getting us new phones after mine DIED. He explained things in a way that I could understand. He worked hard to get things off my old phone and I appreciated it so much. Will has also been very helpful.
Lucas went above and beyond and exceeded my expectations. In transitioning from Boostmobile to AT&T Prepaid, Lucas contacted Boost for me, to get my account number, he ported my phone number to AT&T, installed a new SIM card in my iPhone and enabled our multi line discount. All in 22 minutes. I highly recommend this store for its customer service and attention to detail.
Had major phone issues yesterday. Went to Apple store in Ann Arbor and was shot down for any help. I found the local AT&T store and although very busy at the time, waited for help because they were so polite about the wait. Will came to my rescue, sat with me patiently and came up with a brilliant solution that saved me $600! THANK YOU WILL! Excellent store for anyone interested in a friendly and professional experience.
I went here to restart my AT&T service after a short stint with another provider (rhymes with tint). I was very frustrated with my service and probably wasnt in the best mood when I was there. Despite that, Rhyan was very helpful, professional and courteous. Too make matters more complicated I was trying to switch my daughters service as well and she lives in another state. Rhyan didnt even bat an eye! He arranged for new phones and initiation of service much quicker than I anticipated. Absolutely the best AT&T store I have ever been in (and that includes ones in Texas and Washington state)!
My phone dropped in a lake and broke. I was very nervous about getting a new phone because I was unsure about how much it would cost. I came to this store and saw Ahmad. He set me up with a new phone, new phone plan, and new TV plan and was able to save me money. Awesome experience
Deena and her staff are absolutely incredible! I have been an ATT customer in 3 different states and 2 different countries and the treatment I get in this store supersedes the rest! What I feel like would be a miserable task of opening 7 additional phone lines for multiple members of my family has been made a seamless transition by the team members here! I absolutely reccomend this store to anyone who wants the absolute best in customer service, phone, wireless, tv and all the other awesome services they offer! Thank you guys for helping to make my crazy life a little easier!
Stevie and Deena were super helpful and knowledgeable. They answered all of my questions while helping me get my new phone set up. Stevie even offered me a cough drop when I couldn’t stop coughing Talk about customer service!
Sean is the very best. He’s honest and willing to go above and beyond to help any situation. After spending time at this store, it’s the only one I trust. Sean sets a standard that is rarely seen anymore, truly excellent customer service!
My husband and I were pleasantly surprised to receive such efficient service on a holiday. Ali got our phones and plan switched over, answered our questions, and even taught us cool short cuts on our new phones. We are now loyal customers.
Lucas helped setup a new Samsung mobile device for my wife and he did a great job. He was patient, answered all of our questions and very professional. A very pleasant experience.
Rhyan was tremendous help! We were helped right away with setting up a new phone and it was surprisingly very fast and easy. Rhyan answered all our questions and made the experience very enjoyable.
Wife and granddaughter received wonderful care plus the suggestion that i stop by and have Rhyan go over our plan which had 10 phones on it. He saved us a significant amount on a plan with far more data with 50 GB/phone as opposed to 22GB for the family but significant slowing down our up/downloading at “busy”time. As the threshold was reached. Att is getting better with their unlimited plansTerrific pleasant and efficient service.
Excellent service, ahmed really went above and beyond to see that my plan was the best for me and set up my new phone all on a time crunch
The employees are very knowledgeable and go out of their way to help customers. The only drawback that I have is that the phone I wanted could not even be ordered.
This store is awesome! They were able to help me with all my questions and help with all my inquires about AT&T and Home service. They always offer all current promotions and help you out with YOUR best interest at heart. Thank you to Sean and Matt!
Rhyan Baldwin at the AT&T store (in the Meijer plaza) spent over an hour with us helping to make decisions and transfer my mother-in-law’s near antique cell phone (ha!) over to my family plan. He saved us a bunch of money by upgrading our family plan to include all the same services but at lower price, AND got my MIL all set up as a family member. I highly recommend this shop and Rhyan (or Sean). Thanks guys. You’re doing it right!
Lucas helped me find a way to upgrade my plan to a family plan with new equipment. He took care of all the details. He was very respectful, polite and pleasant.
The team was quick, efficient. pleasant and really helped me. Much better than the other AA office. Thanks Ahmad Nasr!
Eri was kind, patient, every business needs a person like him working for them! I rate him 100 and above! I will recommend people to him at AT and T.Amber is just as kind!! I thank them very much for helping with all they did......and it was a lot!!
Erind was AMAZING!!! He was extremely professional, patient, and knowledgeable. I will continue to do business with him, as well as AT&T from here forward. He had my new IPhone up and running in a matter of minutes.
Easiest visit to get a new phone I’ve ever had! Sean was so easy to work with, friendly, and knew his stuff. 10/10 would recommend.
Came into the store anD was greeted by the manager. She helped me with my phone and checked my account and realized best buy sold me stuff I didnt need. Helped me and got everything going again and got me a tablet. Thank you Deena. We will be back
Jamal and Ali were very helpful. They set up my new phone and looked into ways to save me money. They gave me the phone I wanted and recovered all my photos too.
We have had a wonderful experience with this Att store. All of the personnel were friendly, knowledgeable and helpful. A pleasure to do business here.
Amber was amazing, she spent a lot of time to help us with all of our issues and was very informative on which phone would work best for us. If we ever have anymore issues or further needs from Att t we will definitely be back here for her expertise. Thank you Amber , YOU ROCK!!! 👏🏻👏🏻👏🏻👍🏻🧠
I came to the store to activate a phone...I walked out with a phone guy. Like having a mechanic, or a plumber, or any professional that you trust, Ive found mine in Zack. He knew it all, spoke in laymans terms so my 41 year old brain could understand, and he turned me on to a few products I didnt know I needed.How did he accomplish all this? He asked questions, then waited for my answers. Simple, sure, but thats the sign of great service to me: find out what I need, help me get, and just for good measure, tell me about something new.Like I said: Zack is my phone/tablet guy.
Ali Habash was the most patient and helpful salesperson Ive had in a long time. Always knowledgeable, respectful (I came out of a Samsung 4---i know, right 😂) and highly customer service oriented he welcomed and answered my many questions over many months. Thank you, Ali for making the journey a fun and educational experience. Highly recommend Ali and this ATT location.
Great store and Great people working!! Nothing but great and positive vibes beginning to end. Jamal did an amazing job as a sales rep 10/10 would recommend him to every person!!!
Today was my first time visiting this location and I couldnt be happier with my experience. All of the sales associates, especially Ali Habash (who completed my order), were extremely helpful, informative and knowledgeable. I will definitely be going back again!
Rhyan and Sean are amazing! They helped my 80 year old Mom get her first iPhone- super helpful and patient.....way above and beyond.
I go there every month in the store to pay on my accounts. They are always helpful and very kind. The reason for that is so i wont late on my bills. I either get my bills sent to me due in less than 7 days or dont get my bills at all !!!!!
Rhyan was awesome! He gave a great deal and was very knowledgeable. He followed through with all promises and discounts. This store is awesome!!
If you are an ATT customer, DO NOT go to this store. Went in for a couple phone upgrades while wanting to keep the same plan. Store was helpful in getting my devices upgraded but my bill the next month was jacked up - totally incorrect...had $157.88 of incorrect charges. Had to contact ATT directly and then they had to contact the store in order to get everything corrected. ATT recommended that I do not go to this store again.
The place to go if your in AT&T and need a newPhone! Takala is awesome!
Beware of Sales person lying! Especially If English is your second language, or first language, either way stare hard at the bill. My mother has limited English, and she was cheated by a salesperson, a young man that enthusiastically offered her the hundred dollar promotion. Her phone was stolen, and she went in was offered a three dollar a month two year plan for a replacement iPhone. Turns out a charge of 400$ was pending over the next you know for XXXX years. Not an ethical store. There is no number for me to contact there. I tried to file a complaint via Att by calling 611, they bounce you around. So consider yourself been fairly warned.Deana Shuman the manager there did reach out to me after seeing this note here, and addressed my complaint by writing up the salesman, and applied a credit to compensate our trouble. I do appreciate the gesture.
I went into this location about a month ago and was sold on a promotion that was brought by Samsung if I bought a Galaxy device. Long story short, Samsung declined my promotion because the device I bought was not that in which was involved in the promotion. I was upset, of course, because basically the only reason I purchased the galaxy device was to receive my free item via the promotion. The store false advertised to me. I confronted them in regards to the situation and simply just wanted what I was promised. They completely understood and had me in and out within half an hour with my free item as originally promised. This shows they cared about my experience and satisfaction. Although I am disappointed they false advertised and I hope it didnt happen to others, I will say that they did what they needed to so that I walked away happy and was given what was promised. I have been with AT&T for 5 years now, and this is the first issue I have had with them. In the end, they handled it well and I will happily remain a customer. Thank you Chris, Jeff, and Fontaine.
I wanted to thank AT&T for hiring people like Ali Habash at their Ann Arbor Saline Road Store. He saved my day! I dropped my Iphone in water on Sunday and was facing a frustrating and hectic Monday morning without it. I had a tight schedule and could not research and shop for a new phone. I remembered that I had bought my mom an iPhone when I bought mine and she had never used it. I grabbed it and headed to AT&T without much hope of finding a quick solution. The Ann Arbor Saline Road store is really convenient. I met Ali and explained the situation. Despite knowing that he would not get a quick sale from me today Ali genuinely cared about my troubles and set about methodically figuring out options for me. This was further complicated because my mom could not remember any of her passwords etc. When he hit a road block, and I was in despair ready to give up, he just calmly took another avenue. He is very knowledgeable and if he did not know something he knew how to get the information with lighting speed. I expected to hopefully just get my moms phone running so I could make some phone calls and continue with my work today but Ali was able to transfer all of my phones data onto my moms old phone so I could get my phone and text messages and not loose my contacts. He really saved the day for me and he was so polite and easy to work with. So often when you walk into a store you feel assaulted by the sales person. This was such a different experience. I felt listened to and genuinely helped. And you know what - when I buy my iPhone you can bet I will buy it from Ali... even if it costs more. He is an exceptional professional who made a difference in my day that I will not soon forget. Thank you Ali and thank you AT&T.
Worst ATT experience I ever had. I upgraded to the IPhone 7 when it launched and traded in a IPhone 6. 9 months later I have not received a cent for my phone for 6 months . I have spent hours on the phone with ATT. THIS IS NOT A COMPANY STORE.Update: Almost a year after this event I got a call from the new manager and to her credit she worked with me to get the $600 promised in the promotion. Ill never get the hours of time calling the maze of ATT customer service back. Since then I had jumped to Verizon and Fios after being with ATT and Directv for over years. Service is better, faster and cheaper.
Waited 45 mins. Nobody cared. Everyone customer and employee seemed busy playing on a phone or tablet. It doesnt appear that any business is conducted. You cant figure out who are the employees or manager among the people in the store. Nobody welcomes you. You dont even know if or when youll be helped. Jerrelle, the manager, has an attitude and when talking about me while helping his associate solve my problem he refers to me as she which I found extremely rude.I needed to go back and chose to go to the downtown location on E.Liberty even though the parking situation is not ideal because I will NEVER go on the Saline Rd branch again where the customer cant feel being respected.BTW, AT&T on E. Liberty rocks, no wait and it took them 5 mins to help me with enthusiasm.
Ahmed was great helping us out and we had a great experience. He was very helpful explaining everything to us and assisting my wife and I with whatever we needed.
The team at this store were extremely helpful when upgrading our phones. The staff was knowledgeable and friendly.
Best AT&T store in the area.We needed to do a simple change from TMobile to a new pre-paid AT&T account. We went to the one on Carpenter road (3787 Carpenter Rd, Ypsilanti, MI 48197) and spent 20 minutes there before finding out that their system was down for just pre-paid plan options (what? thats discomforting). They said it should be up in a few hours but when we called later in that day they said it wasnt up yet and would be the next day. We called the next day to see if it was up and the guy there had no idea what was going on and spoke condescendingly to me.We called the store in Kerrytown but they also werent helpful. Finally we tried this store and were met with a cheery voice and a Sure, thatd be no problem to take care of for you! We were in and out of the store super fast.The quality of this store was *much better* than the one on Carpenter, as well.
I walked in not knowing what I wanted and left with a family plan of 6 phones and accessories and insurance and a great deal. Saved us alot of money. Amazing . Thank you Ahmad our salesman!!!
Store was very efficient and a friendly environment. I was out the door in under 45 minutes with a new phone line and phone. Rhyan made the transition very easy.
Went in as I was in need of a phone charger for my Samsung s 7 active. They didnt have a charger and it took him 10 mins to figure that out. By far the worst service Ive ever experienced at an att store. I recommend to stay far far away from this place.
Ahman, the gentleman that worked with us during our visit, has been very friendly and helpful. He reviewed phones, assesories, and plans with us. Our plan is better having stopped in today.
Great service, quick and efficient. Most professional AT&T store Ive been to.
The most AMAZING experience EVER!! Ahmad is truly the best sales rep! Kind, considerate, professional. He went above and beyond to personalize our experience at this store. We highly reccomend this store!
Round and round we have gone with the people that work at this store. They have our account so screwed up that they dont even know how to fix it . Huge mistake moving from Verizon to them. I will update this review if they ever fix our billing a service issues. We will only give them maybe another two weeks.
The wait is ridiculous without anyone even willing to greet you and let you know how long. Lack of inventory - not worth the wait. Employees act like a bunch of high schoolers who think they are the cool kids. Look elsewhere for common courtesy and businesslike treatment.
You have to go see Ravon at this store location. Best service and experience so far. Been a loyal ATT customer for over a decade. Great new location. Best to make an appointment ahead of time to avoid a wait
Great cuatomer service! Amber was very helpful in finding us a replacement phone and setting everything up. Highly recommend her
You have the ultimate professional at the ATT Saline Rd store his name is Zack Jaghab. He was able to treat me with extreme patience and was very knowledgeable of your services and showed me how to save money with Direct TV and how to utilize Hot Spot etc. He got me a updated phone and took time to show me how to use it. I am a 70 year old stroke victim and he never made me feel i was a bother. I will always stay with ATT and refer all my friends and family to switch to ATT and of course for them to see Zack. Please reward him generously for his hard work.
Came into this store after a bad experience elsewhere and this store was able to give me the best service Ive had at any store. Thank you Ahmad!
Came in to get a big family plan change from another service and Ahmad was a great help and very patient with my whole family! Definitely will be back to this location.
Matt at this store is great, he was able to help us with switching phones, no problem. Whereas the Washtenaw Ave location didnt want to help us at all. Thank you Matt for the help!
Jamal and Deena helped me out with my new tablet. They were really helpful and made sure that I understood everything. Keep them around. I will be coming to this store
Amal was great. I came in after dealing with some stress from the Apple store. She was so helpful and understanding with my frustrations that I walked in with.
Very helpful, made our visit very fast and easy. Be sure to return if we need anymore help.
The service here was awesome! They were so helpful and even stayed 3 hours later than when they were supposed to close. Very thankful 10/10 would recommend!
Sean was great in helping me get my new phone set up, switching from iPhone to Android. Quick and easy
They are friendly, professional, and thoroughly knowledgeable. Will and moriah took good care of us.
Rhyan did a fantastic job assisting my girlfriend on getting a new phone, definately reccomend you pop in and visit him!
Sean Hager was very kind, patient & courteous. He made our switch to AT&T simple & entertaining.
Sean was sharp, clean, and awesome. Amazing atmosphere here!
Awesome wasnt pushy we told him what we wanted him then he gave us all our options and ended up getting us 25% of for my military discount.
Alyssa and Ahmad were super helpful in setting up my new phone
They were super patient with us.. we needed a lot of tech support and they took the time to professionally accommodate all of our needs.. customer service was excellent
Ahmad was so helpful, couod not have asked for better customer service. Would definitely utilize this AT&T office again because of him.
Would recommend anyone to Deena for top customer services. Very pleased with her customer service and attention to detail. Would recommend to anyone looking for the best service available from ATT
Had some issues with my phone but the store manager made an extra effort to help get it resolved and make things right for me. Would have given 5 stars but the resolution took longer than expected.
Thank you to Rhyan and everyone in the store for helping me get everything done with my device and transfering all my information. Would recommend this store to anyone!
Zack helped me with calling customer service and checking my options for a lower bill as well as getting me a good deal on an upgrade . I recommend him
Ahmad was great with helping getting switched over from Verizon
Went to this store because I had a billing issue, Alexis help me out and also got me into a new phone while saving money on my bill. I would recommend to others.
Ahmed is exceptional. Every employee should be like Ahmed. He was incredibly helpful!!!!!
Came in to get an upgrade and Rhyan was really helpful with getting me into the next best, affordable thing for me. Thanks so much!
Will was super helpful. I had a problem with my iPhone 8 and he helped me to upgrade to a 11
Rhyan did a great job of explaining things and helping us and getting us the best plan for our needs.
Rhyan was very patient, professional and knowledgeable! I’d give him ten stars if I could!
Had a very good experience purchasing an iPhone XS today. Everything was explained clearly and had a useful tutorial, too!
Went in to set up a prepaid account and the staff was incredibly fast and helpful. Thanks so much Lucas and Sean!
Ahmad was great helping me set up my new phone. Recommend this store!
Jacob was super helpful in getting me set up with my phone!
Will deserves 10 stars but it will only allow me to give him 5. Awesome experience!
Great crew!! They are really patient and got me a great deal!! Thanks Sean and staff
The people here at AT&T were WONDERFUL❣️ BEAUTIFUL❣️ Thank you SO MUCH❣️ Jacob + Heath❣️❣️
Great experience Alexis was awesome. I wont go to any other store besides this one. Employees here are great.
We received grat assistance at this location. Ahmed was extremely helpful. Would recommend for sure.
Rhyan helped us with new cell phones and did a great job. Highly recommended.
Over the top customer service! Thank you for all of your help and support!Deena~ you have a great staff keep up the great training and management...
Thank you very much!! Great service and wondeful people. Young wonderful man Jamal helped me set everything up and saved me money. Thank you very much
Great store and very helpful staff. Ahmad was awesome
Ahmad is amazing at his job! He explained everything and got us amazing deals!!!!
The team took the time to understand my concerns and help find the right solution for my needs. Great service!
Thank Erind for activating my phone. I appreciate it. I’m not sure why the att reps on the phone couldn’t figure out changing the SIM card. Appreciate you.
Deena did a GREAT job as phones and computers are not my world. Many thanks to a young Lady that knows Her gig !!!!
Nick helped with my new phone, gave me 800 towards my new device with trade in
Ahmed was amazing. Very patient and helpful. He made my day.
Will was great, smooth process. Would come back and refer anyone here. Also thanks to Ahmed.
Ahmad was great in setting me up with a new iphone and helping me switch from android
Deena is an awesome manager. If you need anything go see her. Great staff and very friendly
The staff at the Ann Arbor store is incredibly helpful and smart! Many thanks!
Just worked with Will, he was so helpful! A great experience, thank you!!
Very impressed with Seans knowledge and business like attitude will come back again great job
The manager, Sean, was really helpful and kept the store open late just to help me out.
Thank you so much Will and Rhyan for helping me your the best! Best customer service ever!!!
I think this is a good store l come in every month to pay my bills every one is nice this is a great store
Ryan did a great job helping me upgrade my iPhone.
Ahmad was GREATI am an iPhone virgin and he walked me through everything!
Rhyan was extremely helpful, look forward to working with him again
OMG This was 1 of my best experiences at a AT&T Deena S. took great care of me😍😍
Ahmad was really helpful in getting me set up with my new phone and it was truly effortless
Contrat internet plan with their u-verse. Bill and installation cost were clear. The fiber internet works perfectly.
This store is awesome ! the workers are respectful and funny and have great customer service.
Ahmad was great with getting us set up with our new phones
Excellent customer service from Ahmad & Alyssa.
Store awesome service éven when busyDouble thumps up to Ryhan. I Would recommend this store........
Great support in this location. Friendly fast and knowledgeable on all products.
Ahmad knows what he’s doing. Great experience and a quick switch from sprint.
Bryan did a greater job setting up the phone and showing me the ropes.
Ahmed was not only very informative but was able to help with issues which would have taken me months to figure out. Thank you for spending the time with me.
The people work there are very professional and helpful. I highly recommend to come here.
Rhyan was a big help and kept his sense of humor 😊
Ahmed, Will, Lucas, Ryhann and all the employees are very helpful, courteous and professional
The staff was very helpful and responded quickly to my requests.
Great service! Very helpful staff
It started out good turned bad but the manager Deena was wonderful in resolving my issue
Worked with Ahmed (and Will) and enjoyed them very much!! Thank them for me!! Tom Warner
They seem to have very little product knowledge and lots of sales tricks. More lost faith in human decency.
Genuinely the best AT&T experience I’ve ever had. 11/10
Brian and Deena are awesome! Great service and as proficient as possible.
Jacob was super helpful and answered all my questions
They are awesome
Super friendly staff. Made transferring over easy and stress free
Had a great experience with Ahmad switching from consumer cellular.
Sean was an amazing help. Could not have done this without his help. THANK YOU!
The location on carpenter is better. The staff here spent more time gossiping than helping customers
100% helpful in setting up our new phone. Well done.
Will was the best!! Not only knowledgeable but funny and pleasant to be around!
Sean is wonderful and very patient! He is super!
Awesome! Helpful fast service thank you again!
Ahmad and Will were great!
It’s the only store I go to! Lucas and Sean were super helpful!
I HAVE HAD A WONDERFUL EXPERIENCE.SEAN IS AMAZING .SO HELPFUL THANKYOU.
Got me the phone that was right for me and set everything up. All I did was watch the tv while Ahmad did the work.
I definitely recommend coming to this store. Ahmad helped us plenty!
Total reviews rating 4.7
199 Reviews for AT&T Store 2023:
Review №1
2022-05-14I have been an AT&T customer for about 30 years. This was hands down the best experience I have ever had at a store, customer service phone call or even with the loyalty center. The manager Matt assisted me and his knowledge, patience, understanding and willingness to help were everything I needed on a very challenging day. Both him and this store get my highest recommendation and I dont care that I pass about 4 other AT&T stores to get there this is the only store I will be going to from now on.
Review №2
2022-03-28My experience with this store has been a very good one. Ajay and Connor helped switch over my internet and got me the new streaming television service. Their professionalism and knowledge helped make it a smooth and easy process. Whoever reads this: Ask for Connor or Ajay and you wont be disappointed!
Review №3
2022-05-23Had a good time going in the store. Jacob Fox and the other colleagues in the store were very helpful in setting me up with my new phone. Additionally there was some confusion / miscommunication, and Jacob took care of my concerns better than I could have imagined.
Review №4
2022-07-17Great service with nice staff. AJ finds us the best family plan and saved us money with unlimited data. I would definitely recommend here if you want phone plan services.
Review №5
2022-03-06The employee,AJ, was a delight to work with, very knowledgeable, professional, service oriented. I could not have asked for a better experience. My new phone is powerful and beautiful. 5G, we’ll wait and see. I’m not fond of the way it has been rolled out
Review №6
2022-05-15Takala spent a LOT of time, helping me understand my upgraded iPhone plan & services. She was very kind, patient & thorough.
Review №7
2022-06-09Ajay rocks! Such great customer service and someone who really goes the extra mile for his customers. Thank you Ajay for all of your help!
Review №8
2022-02-23With a somewhat difficult transition from my old iPhone SE to a new iPhone 13 mini, Ajay Caal handled the situation very well with a surprisingly cost effective and optimized procedure working between two AT&T existing discount offers which involved buying an iPhone 12mini and immediately exchanging it for an iPhone 13 mini. Much appreciated.
Review №9
2021-07-06Excellent experience here!…I thought I lost my wallet while setting up my phone, but actually just set it on a table there, and didn’t see it. So while I went to search for it, it turns out that that Ahmad not only called the number on my family plan, so I would know what happened, he actually drove the address on my drivers license to get it to me!!….I call that service above and beyond the call of duty, and fully recommend this location! In addition, he transitioned me to my new phone very easily!…
Review №10
2022-08-02Great people. They help me get my 5g sim card