Kerbside pickup
Yes
AT&T Store in Brighton
Categories
Location on the map
Brighton, Livingston County, Michigan, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Debit cards
Yes
Phone: +1 248-955-9911
Site: https://www.att.com/stores/michi...
Site: https://www.att.com/stores/michi...
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–6PM
AT&T Store in other cities:
Comments (137)
We showed up at about 5:55 pm, thinking they were open until 7, but they were only open until 6. I didnt show up with an easy problem, either. Jennifer took great care of us, didnt say a word about the time, just helped us pick out a new phone, complete with case and screen protector, which she even applied for us. When we left, we realized about the time and had kept her there late. Thanks, Jennifer for being so helpful!! We never wouldve walked in 5 minutes before closing if we had realized about the time change!!
Thank YouJeanine, was awesome. I brought in my 74 year old dad to get an iPhone upgraded to a new one (who still didnt know all the ins and outs of his iPhone 7) the service was just awesome. She was very personable, helped set him up with a veterans discount, set up his email, helped with his icould back up, downloaded his games, and made sure his hearing aids where hooked up and working! we both appreciated the excellent service. A true asset to your team!
We had been with Sprint for more than 20 years and had nothing but issues after they were purchased by T-Mobile. Finally fed up, I called this store and talked to Jennifer about what it would take to switch to AT&T. Jennifer took the time to answer all of my questions over the phone and then in the store. We got all three lines switched over that day. They also had a tent set up outside to work with people, masked, before they came in the door and they had sanitizer all over the place, which was comforting during this pandemic. 10/10 would recommend.
ATT is struggling. Theyre shutting down 3G and directing customers to either call CS or go to the store to ask questions about their phone replacement program. Went to the store at around noon on Friday 10/29/21. One employee, and a 40 minute wait to ask even the most basic question.
As soon as I had walked in, Jennifer had helped me right away.She was able to help me understand my next steps in upgrading and buying a new device.The atmosphere created by her throughout my visit was tremendous. Highly recommend Jennfier to anyone who comes in!
I went in to purchase the new iPhone 11 Silver & White edition. Everyone in the store was very friendly. Jennifer worked with me and was very kind and helpful, helping me to easily switch everything to my new phone and getting it activated. She also helped me pick out the clear Apple case to go along with it. Id recommend going into this location to anyone looking to make an upgrade.
Ilene was very professional helping me get a new phone. She took her time and knew exactly how to process everything correctly. I am a retiree and worked for the company for 25 years Ilene is a wonderful added edition to the AT&T familyKatherine Corriveau
This location is currently closed for walk-in service, however their internet listings say that they are open. When I arrived today there was a sign on the door with a number to call to schedule an appointment.I was able to use the free wi-fi from the Panera Bread next door to get on Facebook messenger and ask a friend to call them for me. When she called, she got their voicemail. The second time she called someone answered, said nothing, put her on hold and then disconnected the call. I was sitting in the parking lot outside and was easily able to see that there were no customers inside the store at that time.It shouldnt be this hard to try and spend money at a store. I ended up going to the New Hudson location and making my purchase there.
Our family and our businesses have frequented this AT&T location for many years and have always had an amazing experience with every visit. More specifically, Jennifer Wutke is definitely our favorite Retail Sales Consultant. She is always extremely accommodating and helpful!!!
Ilene made my day! She made my upgrade so easy and fun in these trying times. I am so glad I decided to stop in today. She helped me pick out everything and put it all together for me. I will use my 11 Pro Max at work everyday....so it needed more cover protection. They are open! Come over! You will be glad you did!
I just had a beautiful experience with the new crew at the ATT store in Green Oaks/Brighton. This store used to be an ATT corporate location prior to November. I guess there was a major shake up in November whereas ATT closed a bunch of stores. A huge ATT exclusive Indirect retailer moved in about the same time--they actually bought up 84 other corporation locations recently. I was a little apprehensive coming into an indirect retailer for my phone upgrades but this exclusive retailer seemed to know its game. I couldnt tell that it wasnt a corporate location! The gentlemen whom helped me and my 86 year old mother was very professional, knowledgeable and patient with all of our needs. The store was very clean and covid protections were in place very well. If youve dealt with another dealer in the past and it wasnt favorable, try this store out for contrast.
The sales staff in this store are very helpful! My mom went in with already being stressed and frustrated with Verizon. She left with a new plan and 3 new phones for an amazing deal and better service. We call this store for all of our AT&T needs. Thanks to Jennifer Wagg we now have ATT uverse as well!! Highly recommend this store for so many reasons, the main one being excellent customer service! Thanks Jenn !!!
Ilene A. is my go to lady at this location. We have 10 phones on our act and someone is always needed something. She is very Knowledgeable and helpful. Everyone there are courteous friendly. I do wish they had more shorter tables as those high-tips are hard for me to get up to.
Awesome experience with Jeanine! Only had a 5 minute wait and then she was able to get a new phone service set up for us and our old number transferred within 15 minutes! Much easier than other phone number transfers weve had to do in the past with other service providers.
One of the nicest customer service reps at the Green Oaks location, Ilene was so helpful and was able to resolve my 3 month long issue in just a matter of minutes!! Thanks Ilene!!They are serious about honoring the covid restrictions so make sure to wear a mask and be prepared to social distance.
Had another great experience working with Jennifer Wutke. She explained the new Unlimited Plan and said it made more sense to stay with my old plan as I use the hotspot frequently. I appreciate her honestly, as the person I spoke to last week in the call center was misleading me. I will be back for my future purchases.
The Brighton store is Awesome!! Just stopped by today with some issues and Jen, as usual was very helpful and took care of everything right away. Everyone is always friendly and always helpful. It’s great to see you guys open again!! Thanks!
Walked in and was greeted right away by a nice lady named Jennifer. She helped me with anything and everything I need help with and was in and out in less than an hour. 10 out of 10 would recommend this store and that associate.
Jeanine was so nice and got us exactly what we wanted! Great customer service and is not pushy like a lot of other phone places we have gone to. If you ever need help with anything AT&T, go to this store!
We walked in soon before closing and Will was very kind and very helpful!! He helped us do just what we needed, made it very easy for us & got us on our way in a short time.
Horrible in-store service. Told me they could not help me because there was no ‘note’ on my account giving them permission. I called customer service the second I walked out the door. Customer service accessed my account and saw the ‘note’ and proceeded to complete all of my requests that the store apparently said was not possible. Who knew I would have better customer service via a phone call vs. in person. Might as well get rid of all the at&t stores. Can I give 0 stars? P.S. Gene from my phone call was amazing and very helpful.
I went in to upgrade my phone and it wasnt busy so I was taken care of immediately. Staff was not very friendly, but that doesnt bother me too much. She got the job done. Only problem was I was shocked when I got my next bill from ATT. Only the charges for the phone and the extra line were disclosed. My initial bill and monthly charges were MUCH higher than I anticipated. No extra charges were discussed with me. I had to chat with an online AT&T rep for a long time to finally get things squared away. AT&T needs to be more transparent about charges when you first sign up for the phone, not when you finally get the bill. Not a great experience.
The crew at the Brighton/Green Oaks shopping center were very professional and unlike the store on Grand River, downtown Brighton.
Jennifer was a super help today. Knowledgable and pleasant and answered my many questions. Also, the store was limiting capacity and following restrictions which was nice to see
Will is a 5-star employee. He did a great job explaining all aspects of our purchase and offered best guidance.
We’ve been coming here for years. They’ve helped everyone in my family get a new phone multiple times. The service is quick and friendly! I highly recommend coming here. I have no complaints whatsoever!
Awesome service. It looks.like they are back to dull power. Fully staffed
Great experience here with Jennifer. She remembered me from my last visit (6 months ago) and helped me manage my total bill cost a little better. No wait, too, but it was 2pm on a Sunday.
Hunter was very helpful! He made sure that everything was all set before I left! Will definitely come back here again.
Been trying to get the insurance for my phone removed but it just keeps coming back. Getting scammed out of $14 a month for something I dont want.
Jennifer Wutke was great! She helped us pick the best plan for our family and showed great patience for our tween sons who were with us. She is an asset to that store!
Amazing service! Extremely helpful. Ileen took the time to explain our current plan and advised as to what services would best fit our needs. We made changes based on her suggestions, saving us money.Thank you Ileen. See you soon for another phone.
Ilene is my hero! Without her expertise today I would not have email on my phone or I pad. She has the patience of of a angel shes the very best!!!!
Went to return our brand new Galaxy S5 after having it stop working 2 days past the 2 week warranty! Our salesman Patrick was very friendly and attempted to be very helpful but was thwarted by a manager in the back! Patrick went back to see if he could replace the phone and was told no by the manager who was too cowardly to come out and explain why our phone was broken after only 2 weeks! I was unfortunately a bit short with Patrick as my disappointment should have been directed at the manager! Thank you Patrick for trying!
Rob the manager is exceptional. Well-informed, great customer interaction, patient but efficient. I love this location of AT&T!
The employees here are AT&Ts redeeming factor. In the past few weeks I have been into this store twice, due to the Galaxy Note 7 fiasco. Both times, I was in there for over 2 hours. Despite it being a huge inconvenience, and messing up my schedule for the day, I cannot give them less than 4 stars. Both times, the employees were helpful, kind, and answered all of my questions without making me feel like an idiot.
Always a great experience! Jennifer is very knowledgable and helpful. I highly recommend working with the team at the Greeen Oak Store.
Excellent service by Sean at the store in Brighton, MI tonight. I was greeted by Sean immediately upon walking in and was told I was 5th in line and that they will get to me ASAP. After about 15 minutes Sean helped me upgrade my wifes iPhone. He was very knowledgable and quick. I couldnt have asked for better service. Thank you Sean!
Cassidy, Travis and Rob were so knowledgeable about all of the products and upgrades that I choose. Customer service above and beyond!
Awful customer service!!!! I cant believe how unwelcome I felt. I left the store with in a few moments and will never go back. I have been an ATT customer for 20+ years and this was the worst experience. I will try the other store in Brighton, hopefully they are better.
Jennifer Wutke is absolutely FANTASTIC, when ever I come to the store she goes above and beyond to make sure that I leave happy, i purchase all of my apple products from her, I will never go anywhere else! Thanks Jennifer!!
Jennifer and Fred are awesome. We are looking forward to having them serve us again! We highly recommend this store.
Went and got a new phone today!Jennifer was very helpful and did a wonderful job!I will definitely be back!Thank you!
Jennifer is very knowledgeable and will find the best way to get you your new phone! She went above and beyond to help me and my family.
Great experience at the Green Oaks location. The guys there are really great. I will definitely be telling my friends to visit here.
Really worked for me after getting hacked
Usually receive good customer service. The one thing I dont like is when I take the time to schedule an appointment and still end up waiting like everyone else. So whats the point of the appointment?
Horrible experience!!!, Rude Staff. Rude Manager. They were short and mean and not helpful.Spend your hard earned dollars elsewhere. I went in to buy an iphone with att service and left thinking I will never use ATT service again. Now I have a Samsung phone with Verizon. Thanks Best Buy and Thanks Verizon. Shame on you ATT for letting such unhelpful people run and work in your stores.
Ilene Arbenowske is awesome! I am from out of town and having trouble with my phone. Ilene immediately took charge of my issues and solved all of my concerns. I add: and with a smile.
At&t takes no responsibility, at all for the i phones they sell, there company line is Make an appointment with apple that can take days! Sprint is a more customer satisfaction driven Co. they respond like they know what its like to be without your phone, they give you a replacement phone, and put the burden on their self to get the broken phone fixed.this is not based on one experience with either Co.Back to Sprint.No customer service after they make the sale.
Wonderful experience, upgraded staff very friendly and helpful! Thanks to Rob and Xavier.
Rob was great. Thank you. U will recommend this store above all
Staff is out to make a commission (and said as much) at all cost. Lied about delivery dates, stock, follow Up and billing issues. Very disappointing. Just do everything online and use chat to solve issue and save yourself hours of your time. Very disappointing.
I just want to do a two min return and have been told I have to wait 45 mins. Should really have a cashier for straight transactions. And he staff was very aggressive about it. Not nice at all. Will never be coming back to this location.
Thanks you to the team at this store in helping with a better plan and the set up of my new phone, extremely helpful and all done with a smile
Just visited the store had great service they are open for anybody that wants to come up here.Got a couple tablets very nice and respectful people. That’s why this location is my go to.
I always enjoy coming to the Brighton store. Jennifer Wutke and Ilene are so helpful and they always take care of my issues. Go Green!
Awful customer service! The person was either terribly uninformed or just lying. Told me something completely different that what i was told online and by other agents. When I told him I’d take my business else where, the reaction was”ok”. This place doesn’t cars about return business.
Great experience and service provided by Jennifer Wuutke at the Brighton store. Fast and friendly. Would gladly come back for anything I need in the future.
Service is great. Had an issue with an Authorized Retailer and they are helping to fix the issue. Thanks Jennifer Wutke.
Jennifer is most knowledgeable and helpful. She helped me tremendous , very friendly atmosphere.
Come in here if you wanna waste time/wait around, get angry, and go through the same process a bunch of times!
Worst customer service ever. If youre representing a product or a brand you should back it up. Not put the blame and cost on your customers. You also should not argue with your customers. Rob was awful. I recommend another location and provider.
Ilene is amazing! She is so patient and kind. Always works within my budget. Thank you!!!!!
Hunter was amazing, knowledgeable, and very helpful. I would come here again if everyone was like him .
Thanks for the seemless handling of my two trade-ins and upgrades. Hunter was friendly and helpful.
Jeanine was an extremely nice and knowledgeable representative of this AT&T location and the company. Very pleased with my experience.
I came into the store to try to pay a bill and they told me to pay online when I only had cash. I ended up going to the Brighton store off grand river and they were very helpful.
Great service. the manager was great at fixing the problem
Ilene & Fred are amazing! The customer service that they provide can not be found in many businesss today and I am very grateful for their help as well as guidance!!!!
I had THE best experience at this location. The entire staff was so friendly and awesome! Highly recommend them!
Hunter did a great job handling our corporate account! Thank you!
The sales reps at this location are always very friendly, knowledgeable too! If you need help with TV, internet, or cellphones, this is a good place to start!
Jennifer did a great job explaining the phone and how to register the screen protector.
Wow! No inventory and annoyed at the mere presence of customers in the store. Did not provide info unless prompted - go to any other location.
Cass solved a problem that att online could not solve. Great Job!
Chris was incredibly helpful in lowering my bill today and helping me choose a plan that makes sense.
These people are great! The Manager Matt was great and his assistants are super sweet ladies!
I love rob!
The employees at this store are very rude they are not helpfula cop an attitude about any issues that you bring to the store unless youre buying something they dont care
The manager helped us fix our phone and while it took two hours she patiently helped us, thank you to this branch!
Prompt, quality service by Jennifer who was very helpful and knowledgeable about products and plans.
Jennifer is always knowledgeable, helpful and friendly. I only like to work with her.
Ilene was very helpful and knowledgeable. We were in and out in minutes. Great experience.
They did a really nice job helping me sort through my communications needs. Thanks for answering all my questions.
Amazing service for mom and daughter that were completely clueless. Ilene was great!
Always get the help we need at this store! Ilene was patience, professional and very helpful!
Sales people are very helpful and they typically have a good variet of phone accessories
Just stood in the lobby for 20 minutes to be ignored by the staff for seemingly no reason. Im glad to know that I should avoid this store from now on.
Terrific, timely service to all my crazy questions from Jennifer. In and out in no time!
Best ever they fixed my phone when tec support after being on the phone for 3 hours couldnt
Very friendly and knowledgeable. Was in and out very quick and very happy with service.
Shady business practices, avoid and use Verizon instead
Very helpful people not like most AT&T stores. Not super busy and right off the highway.
Store is open with outside social distance service available... new phone, new iPad ☺️
Jen Wutke always help me. She is great
Great customer service, always friendly and willing to help!
Great bunch of guys there. Much improvement from september
Jennifer newton rocks. Helps me every time. So possitive
This store does some good stuff. Friendly and knowledgeable
Curbside available... Jennifer was very helpful!
Dominic went above and beyond! He was awesome.
Someones been stealing my identity.
I was treated like a dog and was and even helped
Will was excellent!!! Great experience!
Great service a lot of help I needed.
Great service. Thanks Rob.
Helpful professionals!
Jeanine is a treasure, she makes that store a gem.
Nice
Ilene did a great job!
Horrible service.. They even walked away from me when I was talking to them!
Jen Wutke and the AT&T Store is awesome!
Excellent location, Dominic was a huge help!
Awesome service restored emails!!!
Great help. Very detailed. Very pleased
They did be wrong and I will be in there Monday am
Shane wipe them crumbs off your shirt.
Always very patient and helpful
Always super helpful.
Everyone was super helpful!
Awesome
Very helpful!
Ilene is the best!
Great crew!
Phones and stuff
Ilene rocks
Total reviews rating 4.3
137 Reviews for AT&T Store 2023:
Review №1
2022-05-29I get the attitude from the 2 employees, but at least be normal.. went in to cancel my plan to switch to another company. I need to take off auto pay and get my transfer pin. Both gave me question after question. And not nicely. Well that phone your getting is not good, upgrade with us, why leave, its not a better phone., what do you do for work?, Blah blah blahEnough, black and white I want to leave. Then find out after they told me they cancelled my auto pay. Called at&t. No they didnt... Sorry At&t 😵
Review №2
2022-04-13Im so glad I went to AT&T in Brighton at Green Oak Village Place yesterday. My salesman, Andrew was kind and very patient with me. Im a retiree and was leaving a phone service Ive had for 11 years. I got a free 5G phone with AT&T service at a good price!
Review №3
2022-02-16I was here 2/15/22, and had a great experience with Elise C, she was extremely helpful in picking out and setting up a new phone for my partner, would recommend.
Review №4
2021-09-26Rob and Cassidy were great. From the first minute I stepped into the store, I was greeted with a smile and a friendly fist bump. They reviewed my account and even saved me money on my bill with a better plan. With only two reps working at that store--hopefully they get some recruiting help from management. We love going to this store.
Review №5
2022-02-15So I came around 11:30 on a Sunday and was told I needed an appointment or to go to a different store so we did, it was closed, so I called back multiple times and was sent to voice mail so I went up there and asked about the appointments got a 1:30 appointment, showed up, someone else was helped before me, and then it took almost 30 minutes for me to get help, however the lady that helped me did an amazing job and was able to get me what I needed.
Review №6
2021-10-04Im supposed to get a free upgrade every 2 years for my phone. Went in today to get that upgrade but got told it would increase my internet bill by $20 a month. Not really sure why theyd even attempt that but congrats, you not only lost out on the sale of an $800 phone but also a customer you were making $431.32 off of a month. Hope it was worth trying to get that extra little amount.
Review №7
2021-07-18She was very helpful and got us set up well. They asked us for an appointment time since they were busy. Just a half an hour away. It took an appropriate amount of time since we set up a new phone and transferred data from the old.
Review №8
2021-01-11I had an amazing experience. Hunter was so helpful, I definitely recommend working with him. He was very knowledgeable and was very honest. Unlike a lot of phone salesmans, he genuinely cares about his customers, he even gave me his personal number just incase I run into any problems. I had such a good experience with him he will be my first stop with any problems I have.
Review №9
2021-01-14Incredible service by Hunter! I arrived without an appt with my two young girls and he knew I needed some support to get a new phone with AT&T. He asked if I would return for an appt in just an hour, so I did. He was so thorough and helpful and even loved that my kids were a bit nutty in the midst of it all. Thank you for your understanding, patience and hospitality, Hunter - you have shown valued customer service and I will return for sure!
Review №10
2021-01-26Hunter was grandtastic! I upgraded to new phones and my Apple Watch from another company to AT&T as the service is better in the area I live. Hunter made the experience quite easy and it was not time consuming as in the past with other carriers it was. He is very knowledgeable and friendly. Great local store and experience in town.