In-store shopping
Yes
T-Mobile in Sterling Heights
Categories
Location on the map
Sterling Heights, Macomb County, Michigan, US
Service options
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 586-532-6000
Site: https://www.t-mobile.com/stores/...
Site: https://www.t-mobile.com/stores/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
T-Mobile in other cities:
Comments (145)
Didnt service my dads phone which was under warranty and ended up selling him a new phone because she said his wouldnt work on the new 5G upgrade. Customer service when I called them disputed the claims she made and said that his phone would work fine. Wasted 4 hours inside because of this mess, then had to go to a local store for actual help because they didnt put the warranty on the new phone!
We had an awful experience at this store. We went to upgrade our phones after talking to the t mobile rep on the phone and getting prices for upgrades We went into this store and the salesperson was rude and was acting like we were making up the prices the t-mobile rep quoted us not a half hour earlier. We wasted our time got no phones and left angry
Very helpful staff, took their time to work with ne and complete the upgrade order. Ill update after my phones arrive.
A young man Brandon went way out of his way to help my son and I. He should really be rewarded.
Terrible Terrible store the representatives is rude I live next to this T-Mobile store and I drive extra miles to another one because everytime I go to this location they can never help the other stores help with no problem. I’ve been a customer for 10 years never had any problems at any other service center but this one .
Tech staff and mgmnt were very helpful. Sales staff seemed rather confused.
Big Sean was absolutely phenomenal! I brought in my old iPhone that I wanted to trade in at a tech store, and he was so great at walking me through how to back up everything so I wouldn’t lose all my info when I switched over to my new phone. He was also awesome with my 4 year old. I highly recommend this place. Thank you, Big Sean!
Just stopped in to switch to T-Mobile.. Brandon was great!!!!!
Awful customer service. I thought I would pick my new phone up instead of having it shipped, I will never make that mistake again. The assistant manager is rude and a liar.
Except for one guy (Brandon) everyone stands around doing nothing. Tells you they are working on your situation then leaves you sitting there wondering and asking every employee who walks by what is going on with your phone issue. Sometimes they never come back, they just hide out in the back room till you give up and leave. Im really tired of the back room. Let your customers see what you are doing. I dont trust a company that acts like there is a secret room where they can go and hide from the customers especially when asking for our unlock codes for phones. That is totally a no no.They charged my card for a deductible for a replacement phone then told me they couldnt replace the phone because it isnt in service. Well what about the three times I came in to get it replaced while it was in service??? Waiting to see if the charge falls away on my account. Ill be calling the company directly about the lack of attention to insurance service for all I pay for it!!!Crazy smokescreen scams going on at this place. The manager gives condescending short answers to the customers and doesnt get anything done. Paycheck employee only so he can tell the ladies hes a manager. Wake up guy!
There was some rudeness, lack of Taking responsibility for someone elses action, Call the day before saying I can get something printed as long I have my ID an I am the accountholder, I went there today saying I cant now.. I have call there Legal team now. To get my own paperwork.. But can say will get phone fix in 2 hours only 2 stars What gave more if I wasnt resist with rudeness And unprofessionalism...
So i managed to brick my brand new, like 1 day old note 20 ultra, stopped in about 5:30 ish (without an appointment) they were quite busy and was out by 5:40. I wish i got the name of the gentleman who helped me out but man this place is the truth! Stop in you wont be sorry.
When I went in to inquire about upgrading, not just one but two employees (one assisting me) made personal phone calls while with customers. I was shocked at such poor service and lack of professionalism. The worst store I have ever been to
Once they found out I was turning in my phones and cancelling my contract they were rude and abrasive...I ended up on a 800 number in the store doing the return work myself....customer service was poor at best there...
Horrible service. Sat for 35 minutes and gave up and left. Not enough staff. This experience convinced me to start to look for another cell provider. Been a Sprint customer for 15 years
Excellent and personal customer service here. They seem to have been improving their customer service skills.
No nice people
This store is a joke. Every employee has a different answer for the same question. Can’t wait till my lease is up! If it had an option for 0 stars I would of selected it.
Worst costumer service ever! Went twice and they didn’t even try to help me! I was going to buy something from you guys, wasn’t asking for something free! I’m so mad! NOT EVEN TRY TO HELP ME!! Not even let me in! Shame on you! And I know your name Wendy, thank you for nothing.
Horrible customer service. Incompetent employees that would rather be personally texting, than helping customers resolve issues. Makes me wonder why I have been a Sprint customer for 20 years.
Stay away! Staff was not very friendly, the wait was long and they also added insurance without us knowing. Go to the store at 23 and Romeo Plank instead. Much better experience.
0 out of 5 stars. JEREMY B and another manager are extremely RUDE, HORRIBLE service, terrible attitude and told us he honestly didnt care about our problem even though i have been a loyal customer for 7 years, but customer service helped us within 20 mins. Never visit this location!
They were very helpful with a last bill issue I had. Only helpful Sprint store Ive been to.
Lazy! Lazy! Lazy customer service!! I was being helped by sprint customer service (by the way a very nice gentleman) who even tried to call the store and handle what should’ve been a simple matter and the store refused to comply with me or sprint direct! Give another sprint store your business!!
Worst store and customer service on the planet. They are very rude and lie about everything to make you stay with Sprint.
Sprint is trash. This store is nice, but the employees and managers are rude and unhelpful. Dont waste your time here. Carrier pigeons would be a better choice for service. I cant stress enough how horrible these people are.
Always have had a very good experience at this location. They seem to have fixed 90% of my issues when I go to this location. The other location tend to have excuses.
They gave me a very hard rime. My husband is out of State fir work. I simply asked for a box to return theur phone. They needed personal information that i dont have
This was a great experience! The staff was nice, friendly and professional. One of my best Sprint experiences ever.
Best sprint store i have ever been in. The gentleman who waited on my Richard was excellent! He answer all my questions and set me my up with my first Apple. So excited to use my new purchase! Thank you
Horrible service, do not go to this store, they do not care to help you, drive miles and miles to find any other store but this one...
I always say I will not go to this sprint location and Keep getting disappointed, people who work there are kinda people who hate what they’re doing.
Very unprofessional lazy liars this pretty much covers my experience with this store 3.3 rateing and dropping lol keep up the good work lazy bums
Great service, all the staff was great, they blow Verizon away!!! Thanks for all your help!“Can you hear me now”
Very bad customer service. Go there to get phone fix, paid over 1k for Xmas also bought sprint insurance too and can’t make call or receive call after few months. Come in there wait For a while no one even say hi or help. They have only one customer, few guy sit around not even say or offer to help. One guy on the computer look at me and go back to his computer. We paid too much money for this kinda service. If I can give them negative feedback, I will.
Horrible customer service. Prepare to harassed for several hours. I felt like I was in a hidden camera show with how ridiculous the employees were. I made an appt to pickup my new phones. Ill activate it myself and avoid the scam. This was unacceptable to them. No one leaves with an inactivated phone. We wont charge you. Thats what they said this time and last. Last time I paid 30 per phone and it was out of Sprints hands. I was told to come back in a couple hours or tomorrow because my phone wasnt ready. Apparently, removing it from the stock area and scanning it is too difficult. Eventually, by some Christmas miracle, it was ready. He just had to scan it and try to push a bunch of overpriced accessories on me while complaining about Amazon. No thanks...just the phones. I also didnt appreciate coming home and having to change the phone numbers as he somehow set them up with a wrong area code. All I wanted was to pick up the phones. 2 minutes in and out. After getting my bag, he asked to give a 10 out of 10 on the survey if I get one. AVOID AVOID AVOID.
Tim the technician was absolutely wonderful she had a smiley happy face she was very informative of what was going to go on she took her time to do the job right my phone came back absolutely perfect her kindness and perseverance and understanding through my tumultuous time with Sprint was more than pleasing and rewarding for a change I actually felt good about my experience thank you David Siler
They really know their stuff. I originally went to another Sprint store with a problem. They said the phone was broken. I discovered that only some Sprint stores are corporate stores. The store on Hall road is a corporate store and they fixed my phone in minutes. Watch out! Only go to corporate stores.
Jan was an absolute pleasure, delivered 5 star customer service all around! Quick turn around time and amazingly friendly service!
Joe was on point and extremely helpful. Quickly helped us with an issue syncing calendars.I have never been in a Sprint store with such quick and helpful service. I know where to go if I ever need help again. I even saved that location in my phone so I remember
Terrible issues with this store. I was told to come back around 2ish to swap note 7 devises. Come to find out they swapped all the devises they had. Thanks for calling me back and informing me about it. We all heard this one before. I APOLOGIZE. Lol. What a joke.
Staff was extremely helpful and professional. Stayed with me until my issues were resolved. Highly recommend
Very dissatisfied with my time at this location. The salesman Junior has no idea what he’s doing. Maybe he’s new or just didn’t want to do his job. He did not know that the store was completely out of stock on the phone I wanted after I stood there for 20 minutes waiting for him to get everything set up. He wouldn’t order a phone for me so I had to do it myself online. I shipped it to the store so they could activate it for me. Two days later I walk into the store and then it’s Junior to the rescue yet again. He would not activate the phone for me. He said the WiFi sucks at the store so the restore wouldn’t work? Why is the WiFi terrible at a service provider store??? I’ve never left a store where the people didn’t set up a phone for me. I was stuck setting it up myself and now I’m back on my old phone because that didn’t work. Hopefully a different store I have to travel to has people who know what they’re doing.
Never ever unless is life in question I would step my foot in this store. The most incompetent and rude management. I had to go to the store several times to accomplish one simple thing. I ended up calling Sprint customer service and they assisted me while I was in store during my third visit. For the same thing, lady manager has claimed it was not possible to be done and was very rude and raised voice at me. When I called sprint customer service I spent some time on the phone with them but they assisted me which means that staff in store just did not want to bother. It says enough about ability of the store and their managers.
Went in a week ago to get my phone fixed. Decided it would be better to get a new one. They didnt have the phone in stock I wanted so we ordered one and the gentleman told me it would be delivered to my house in 3-5 days. A week later I went back to check on the status since my phone had yet to be delivered. This is where they told me that it wouldnt even be shipped out until late November. Im just not sure where the misunderstanding was or what. But its super Frustrating
It was a really nice visit. The store was covid-19 safe. The store workers greeted me as I walked in.
Terrible experience. The sales rep had absolutely no idea about the product(Iphone 7) didnt give me any details about what was going on or anything about the phone at all. Was told there is no promotion going on, and they had a buy one get one free promotion. When I called about it, the person on the phone was extremely rude. Do not go here, go across the street to best buy or somewhere else.
Find another store...poor customer service... ...Best Buy gave us better service.
Junior was extremely helpful in helping me with all the problems on my phone. Went out of his way to get me back on track. Your best employee by far.
The staff is fast,friendly,courteous,& knowledgeable. My Sprint store of choice.
Worst service ever!!! Waited forever to be told I wasnt even on the list, and then had to wait longer! All for a swap out of their broken equipment!
Great store, always solve the problem or answer any questions that Ive had.
Tim was great, helped me make a great choice for my family’s needs. 5 starts for him and the staff in tech. Took me awhile to find something that would work for my family and Tim came thru big time.
Jeremy and Brandon are absolutely amazing. Awesome service!! I drive 45 mins to go to this location!!! Thanks guys
Absolutely the worst sprint store. I would vote it a 0 if I could..will never set foot in that store again...
Awesome store and service! Jan Olsen (Tech) was very helpful and knowledgeable! Highly recommend this store and Jan!
Very helpful staff, they was no wait times to be help.
If I could give it a zero I would. We are being charged for some kind of port we never asked for. We were told that an associate went to our car and showed us how to use it. Really?? Liars!! We are stuck in a two year contract with idiots. Go to another cell company!!
They should replace employees with people that have better attitudes
Hated the store personnel and the sprint service. Aweful cell phone service. As a manager said to me you get what you pay for. So if you want cell service anywhere in Michigan get another company. When I said that to the manager he said yes, and told me to get Verizon. Mgr said they have the best service around. So I wait till my contact is done☹
Even with Sprint (corporate) being difficult, Richard was super patient and stuck with me until everything was resolved. They stuck around well past closing hours to make sure i was taken care of
Im not sure if this is a secret, but Sprint has relocated all of their technicians to this store. Come here before you go to any other one in the metro. They always seem to have 10 employees sitting around waiting to help peope because of how overstaffed it is.
Sprint 4g is extremely slow and has been that way for years! I can barely check my email with this horrible data. I hope they fix this issue and fast
Terrible store. Manager has an attitude just as any employee in that store too.
This is probably the most friendly Sprint store that I have been too.
We just got out of the Sprint store and we are livid. We tried turning in our old phones since we switched carriers, and the guy we were with was a jerk about it and immediately went to the point that they dont take the phones in person; they must be sent in from a kit corporate sends you, which takes 8 business days, which the Sprint customer service told us we could turn it in there.The guy was nice enough to try and get our phones turned in, but we could only get the iPhone in. Apparently my old phone doesnt even exist through them, so thats great 🤔For anyone who reads this, please stay away from Sprint and go with another carrier. Nobody knows what the actual hell theyre doing for this company. Sprint will rip you off in every form possible including the plans, phones, paying off the phones, etc. I dont care what kind of deal they give you; they will screw you over one way or another.
So glad I’m finally canceling my service with Sprint! Waiting over an hour then 1 employee leaves 10 minutes early as another is telling him to take a customer. On top of that they make me wait over an hour instead of telling me they can’t cancel service in store. Then proceed to give me the wrong number to customer service.
Absolutely the worst customer service ever at this location!
The tech Chris King resolved my phone issues. Other Sprint couldnt
Just checking to see if service was any better
I had a very nice experience at this particular location.
Had to order my new iPhone 7 since they didnt have one in stock so the guy at the store tells me it should be in within 2 days. 4 days later I call to see where its at and he says he hadnt seen any phone come in that day. So 3 days later I call again and he says the same thing I havent seen any phone come in Today sorry. I decided to call back an hour later because my question was not have you seen my phone come in. It was can you check to see if my phone has came in. So he checks the system and come to find out my phones been at the store for 2 days and they never even called me and its like I had to pull teeth just to get him to check for me. Eat a dick.
The salesman called David Bullard was extremely helpful. He deserves a major promotion.
Worst service ever, they are unprofessional misleading, deceitful and liars
Jan the technician is the best. So friendly and does great work!!!
Bad service, I just wanted them to walk me through phone settings for internet service in Canada. Over the phone they would not do this. Their argument was what if my account was not set up properly. I said then they would charge me for roaming, just walk me through to check my phone settings.. No luck they would not do this. Doooh!
I have had a Galaxy s10 through sprint for 2 months and I have never had more stress over a phone service in my life. I could bash the service all day long but this is for the personal store, which as well is under par to what I thought a phone provider should be. I have presented issue after issue with my phone and service and twice now theyve just had me hard reset the device saying this should resolve your network issues. Problem was never resolved. The last straw was tonight when I brought their attention to the fact that I cant even stream music on Tidal anymore which is included with the service the teller seemed to pass of the issue and didnt say much about it but you can bring it back tomorrow. I shouldnt expect the world of a phone teller but an account issue is something that can be resolved on the spot I believe.Next day and some of my problems were resolved supposedly I had a bad sim card. Hopefully that was the problem because I do not want want to have to come here again. The tech Jan was absolutely belittling about running a diagnostic for continuous network issues and when I received my phone back he explained that my mobile data was off. This made no sense to me. After being in that store 5 times in the past two months after purchasing the phone, and the amount of people who looked at it to try and solve my issues. Obviously that wasnt the issue. I talked to a supervisor and he took a look popped in a new sim card and called it a day. Now my phone works but Im afraid of having to go back.
Customer service is terrible. They made me wait over 1 month to get my new phone, but when I arrived they told me the phone had arrived weeks ago even though I had called just a week before asking if it had come in. They claimed to have called me but no one in my family had received a call from Sprint. They also could not tell me which phone they called when I asked. Also, of the three times I had been here, I have had to wait at least 45 minutes to speak with someone. When we renewed our contract which we had signed with a different Sprint provider, they said we could keep the previous benefits, but when we got our bill, they charged a lot more. After confronting them, they said they were never allowed to do that. So, they lied to get us to sign a new contract.
Walked in to ask about a phone repair and was instantly asked about upgrading. When we stated we arent interested, the older gentlemen went straight to acting rude and sent us back to the repair guy in the back. This man spent a whole 30 minutes acting like my phone not connecting to service is a hardware issue and there is no possible fix. After pointing out that his logic made no sense, he told us we need to speak to someone about upgrading phones. We walked out, went to apple and the phone is being repaired for free. Thanks for wasting our time. Also for the repair man, learn the difference between hardware and software. A hard reset does not fix a burnt out motherboard....
I want to recognize technician Curtis, who replaced a swollen battery in my Samsung S7 while I waited. I was expecting being told that I would have to leave the phone. Very polite, knowledgeable, customer oriented, a mans handshake. Very impressed. Thank you Curtis!
Extremely helpful mgt. And staff. I love this place. Angelo is great help.
Extremely nice and knowledgeable. Gave helpful tips as well.
Literally been sitting here for half an hour while 3 employees hover over other employees who are helping. Why does it take 2 ppl to stare at a screen? Why cant you help someone else with a simple question instead of ignoring your customers? Bad for business.
Wendy is the best! Great customer service.
Rude staff dont want to help me with anything at all
Extremely helpful. Will make this my go to for all my needs.
Good knowledgeable people (tim) very helpful
Went to turn my phone in after having it for years .when the guy took the case off he started telling me it was all dented .I told it was not dented the finish had come off and I told him that he just cracked the frame .he want to charge me 150.00 dollars to send it back to sprint .STAY AWAY FROM THIS PLACE THEY WILL TRY TO RIP YOU OFF .
This store got my phone stuck in a boot loop while fixing it and told me it was my fault.
Jan is always very helpful and certainly knows what hes doing!!!
Kim, Tim, and Alec were great to work with very happy with service
I was there because I was having problems with my galaxy s3 not holding charge they told me to leave the phone there so they could check wat was wrong with the phone. when I went to pick it up they give me a new battery and told me to see if it would hold charge know but if it doesnt will order you a new phone that was on a Friday and went back on the following monday because the new battery didnt help it all. they hat to order me a new one and by the following day at 1 pm I got a txt message saying you new phone has arrived :) thank you Erik McArthur. For being so helpful been going to the same store since 2007 when they were located by schoner rd thanks guys
Service is terrible in most locations, low bars in the middle of metropolis, cant send photos to certain people, dont receive group chats, etc.. list goes on and on. Also beware of $200 charge when your contract ends and you dont keep your phone. It is a scam. They tell you its refundable when in fact no one has ever heard of this $200 charge after its been paid.
I just wanted to shout out Kim (the phone tech that does repairs). I went in today because I knew something was stuck inside of my charging port and causing it not to charge properly. I was greeted by Tim and told him and he said he wouldnt be able to help me because I dont have insurance on my phone. I really didnt need a repair, just a tool to help me clean the port. He reluctantly went to the phone tech area and did an ok job brushing the inside of the port. Just as I was about to leave, Kim asked to see the phone and did a very thorough job of cleaning it and making sure it charged properly. She explained a few things to me about any future repairs I might need. I really appreciate her taking the time to get me a properly charging phone and being very kind about it.
Everytime I go here I have a wonderful experience and always get some of the best service! Always recommend this place!
Wow alot of bad reviews. I like the people there
The staff this trip was very helpful.
Im on my own plan, but i was there for my parents plan... i think i did better than Richard did. He was by far the worst person i have ever ran into. We walked out and were about to switch companies. You might want to thank best buy for keeping them with you. They have 15+ years with you. Richard blew them off, until i stepped in. They asked for black phones and he brought out blue saying just put a case on it . You guys might want to do something about him. It was ridiculous. -we walked across the street to best buy and save 30 a month each!!!! On the same phones!!!!
Horrible & rude customer service.
I just called three times and they hung up on me all three times.
I am a very happy costumer with Sprint.
After being Sprint customer for 10 years and working as a physician who answers all pages outside hospital on my phone, i walk into store with very simple question and approach next available tech. It turns out its store manager who asked me with arrogant attitude if I had checked in. I am in store with my elderly mother 2 customers and 3 employees. You need to check in for colonoscopy, not when you have a phone question. Then she forced some poor guy to answer my questions as if I am benenth her service. 30 minutes later my mother is at&t customer. Soon i maybe too.
I was very happy with how i was treated and helped. Antonio Casall was very knowledgable and knew what to do and what was best for my situation with my phone. I had a charging problem with my Galaxy SII. He did a battery test and replaced the battery then tried charging it while we discussed options if that didnt work. He also was helpful in bettering my decision on the bluetooth i purchased. I would recommend this store to anybody as they dont have you waiting very long. Thanx again Antonio and all the staff at this store
Ask for karen rutland she was very helpful
Customer service is good. For 3 years they keep telling me 4g will be here. I pay premium data charges on 3 phones and not even the lte phone can stream a YouTube video without stoping. Lots of tower problems lately for them. Cant even check emails most of the time. Ive been with sprint for 11 years and this looks like my last if they dont improve. I have been using a competitors phone as comparison for about 2months and the 4g is great even in my house. I really hope sprint pulls it together.
Friendly fast service.
Long wait time but place is ok
Friendly staff and very informative
Great customer service!
Could not help me very well
Nice. Great. Wonderful. :)
Terrible store and associates
Great customer service!
When will it open back up due to construction
Great service and great people. Super helpful staff.
Friendly and fair prices
Very helpful, Brandon
Bad phone service.
Hate hate them cant wait to switch..
Always great here
Poor customer service
Great store.
Fast helpful and easy
Prompt and polite service
Terrible service each time. No help at all
Excellent service.
They don’t even behave with people
Great service
Absolutely useless.
Awesome always ;)
Very nice and helpful.
Annoyingly incompetent
Goog service
Very helpful
Customer service excellence.
Total reviews rating 3.4
145 Reviews for T-Mobile 2023:
Review №1
2022-08-21We switched to T-mobile & had issues transferring data. We went to this location 2 times. Brandon was Great! Very helpful & knows his stuff! We also dealt with 2 women there, both were very rude & didnt offer any help. That store is lucky to have Brandon!
Review №2
2022-03-18As far as my in person experience goes, Jeremy was awesome to deal with and a great help. However the manager and owner of store is a joke. They tried to charge me a restocking fee to return a phone (not upgrade) which is against tmobile corporate policy. Best part is they were actually arguing with corporate over giving me a $24 refund. Dont waste your time here unless its an emergency.
Review №3
2022-06-29Sold me a $300 phone with no way to charge it!!!! Should be criminal!!!! I left. Got home. Nobody told me phone doesnt come with charger block!!!! Samsung needs to step up!!! Went back to store & theyre like tough luck, well be alright!!!! Thats fecally. Didnt appreciate that!
Review №4
2022-08-02Dont appreciate the woman who didnt help me as a third party worker in Sterling heights (53 & 59 highway to no satisfaction. Ended up not getting her card. But Manger helped me get through my account problems between sprint and t-mobile. I will return everything since it was less than a week ago.
Review №5
2022-02-21Quick activation, appreciated that the employee took the time to look at the 8plus we were trading in to see if there was additional credit available for higher gigs. He also took the time to look in back to see what other colors were available for my niece for her new 13pro max after going to 2 other locations that were out of stock. Would return to this store again.
Review №6
2022-05-21Came in to upgrade a phone. Was taken care of swiftly and professionally. Brandon was awesome.
Review №7
2022-06-12Worst location! Sold me new phone but broken touch screen. And they will not replace for another. Spent 4 hours talking to 1800 number. Costumer service worst I ever had.
Review №8
2021-10-14I was in a hurry and had my 17 month old son with me. The employees at this location were great and helped me right away. At my request, they set everything up so that I could order my new phone when I got home, due to my son being ready to go. I definitely appreciate this store and their help.
Review №9
2021-11-13Great place to understand and be confident concerning a purchase. My wife and I researched T Mobile stores in the area and concluded that this corporate store is the place to do business. We called the store. The team member answered the phone without the fast paced Get rid of the customer phone call attitude. Upon our arrival, a team member registered our place in line. Brandon quickly called our names and after a few inquires into our T Mobile account, Brandon suggested what type of phone would meet our needs. My wife and I knew the model of phones Brandon might suggest. Our account was eligible for an upgrade, therefore, our choices were predetermined. My wife and I agreed to upgrade to the Samsung A32 5G. After purchasing the phone with Brandon, Big Sean uploaded all data & apps from my wifes previous phone to the new phone. While waiting for the upload to complete, my wife and I engaged Big Sean (his name tag read Big Sean) in a variety subjects related to cell phones. Very pleasant and unpressured conversation. My wife and I felt comfortable.Thank you to the whole staff at the T Mobile corporate store.Big SeanBrandonDianteJeromeThank you much for your professionalism, patience and overall hospitality to us.5 stars!
Review №10
2021-03-18Worst service. Went to buy my Samsung note 20 ultra. At first I was given a defective glass protector which is fine. It was not their fault really. After I came home I contacted the salesperson Jerome and he said he will contact me when they have more. 2 weeks go by I dont hear from him. Then I was told by him that my Samsung watch is free. And I check my bill next month to see I was getting charged $300 for that. After I talked to customer service they said my plan does not qualify. Shocked that the salesperson was not able to see that. Whatever you do, dont go to that store. Drive a little bit and go to a different one because they dont know what they are doing.