Champion Chrysler Jeep Dodge RAM FIAT
Address: 9655 Firestone Blvd, Downey, CA 90241, United States
Phone: +1 562-291-6084
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Offerings: Car hire, Oil change, Repair services,
Amenities: Gender-neutral toilets,
Payments: Cheques, Credit cards, Debit cards,
Phone: +1 562-291-6084
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Offerings: Car hire, Oil change, Repair services,
Amenities: Gender-neutral toilets,
Payments: Cheques, Credit cards, Debit cards,
Category: Car dealer, Auto repair shop, Car repair and maintenance service, Chauffeur service, Chrysler dealer, Dodge dealer, Jeep dealer, Oil change service, Ram dealer, Used car dealer
Rating: 4
Site: https://gochampiondodge.com/
Worktime:
Rating: 4
Site: https://gochampiondodge.com/
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–9 PM |
| Tuesday | 9 AM–9 PM |
| Wednesday | 9 AM–9 PM |
| Thursday | 9 AM–9 PM |
| Friday | 9 AM–9 PM |
| Saturday | 9 AM–9 PM |
| Sunday | 9 AM–9 PM |
Name: V** K******
Date: 2024-06-22 17:07:29
Rating: 1
Comment: Wow... I would give zero stars if I could. Two weeks ago, I spent 45 mins searching for a dealership that could service my Jeep for a safety recall on a Saturday. Eventually I found this dealership that allowed me to schedule a maintenance appointment on a Saturday. Although this location was over an hour away from my house, I desperately needed it to be a Saturday due to my work schedule. I received the confirmation email that my appointment was confirmed for Saturday at 1000. After making the hour + trip, I arrived 15 mins early to check in. The clerk working the check in desk asked if I was dropping it off and the earliest I could pick up was Tuesday. I told him, No, I have an appointment at 1000. He then proceeded to explain that they dont have service technicians on Saturday and it was a glitch in the online system. The best he could do was have the Jeep worked on Tues. His unsympathetic attitude towards my situation and his self-admitted flaws in their online appointment system was more frustrating than the three hours I wasted today.Jeep- do better. Quit wasting peoples time. Dont confirm an appointment you cant complete. My car remains unsafe because of your negligence.
Name: O****** M******
Date: 2024-06-15 23:07:12
Rating: 1
Comment: Avoid this place like the plague! Brought my Durango in for repair for a second time, trusting that it would be in good hands. Its the dealer, who would know my car better than them, right? Both times, my vehicle has spent close to three months in there. After my first repair, engine started making a noise, was told it was nothing big. Of course, the problem persisted. Engine failed. Took it back, assuming they would take care of it under their own repair warranty. Since then, all Ive been given is the run around every time I have called in for a repair. I am still without my vehicle. I am beyond unsatisfied with their service, cant even get a call back from them for a simple update on my vehicle. Follow my advice and take your business elsewhere!!
Click here to view more comments
Name: J***** G*****
Date: 2024-06-15 16:28:49
Rating: 1
Comment: Terrible service. Took my car in for an easy parts fix. They said the car would be ready the next day. Called the next day and no update. Another day goes by and no update. Finally I call again on the third day (Saturday) and they say they cant give an update until the technician comes back Monday. Basically they have done nothing to fix my car and its just sitting there.
Name: R****** M*******
Date: 2024-06-10 18:52:45
Rating: 1
Comment: Worst dealer in the LA areaTerrible customer serviceEveryone looks like they don’t want to be there.Don’t waste your time go to literally any other dealer!
Name: R***** V******
Date: 2024-06-08 19:52:45
Rating: 5
Comment: I called and Sam answered and he made an appointment and gave me a great deal and helped me a lot would recommend to everybody would definitely come back
Name: J***
Date: 2024-06-06 05:46:27
Rating: 1
Comment: Be careful when signing your contract. I went to cancel Low jack that they put it on my contract whit out me asking for it. And they where far away from professionals to cancel it. No bueno. Do not recommend it.
Name: B****** T****
Date: 2024-05-30 18:42:44
Rating: 1
Comment: The worst dealer I have ever known…. Very disappointed!!!!👎👎👎👎
Name: B*** L**********
Date: 2024-05-26 00:14:40
Rating: 5
Comment: Awesome experience. I found a barely used vehicle online that was at the dealership, talked with Leo and then his manager, and was able to work out a same day deal. They were also able to beat my pre approved USAA financing which surprised me. Great team that is easy to work with, Leo and the other definitely hooked me up with the best deal I could find and I’m sure they’ll do the same for you.
Name: m****** d******
Date: 2024-05-21 19:26:33
Rating: 1
Comment: Car was kept for 3 weeks which i didn’t have a problem with but i know it was long for what was required. When I arrived to pick up my car it was covered in dried bird droppings. It was really frustrating and the service employee didn’t seem concerned. I’m not exaggerating I would guess 30 different droppings. So he said he’ll take it and have it cleaned. When it was brought back there were still remnants on the vehicle. Spent an hour there just to pick up my car and was late for a meeting.
Name: T*** T*****
Date: 2024-05-17 18:46:02
Rating: 1
Comment: Do these people know how to do their Jobs? Trying to schedule service for a recall is difficult... transferred 4-5 times, and nobody could help me. They had the parts, but all they could do was schedule service, and not secure the parts..what a joke..
Name: A**** W******
Date: 2024-05-17 00:28:18
Rating: 1
Comment: Transporters Beware!! Robert sold a Camry as a Nightshade model but was an SE model to a dealership in Victorville in which we transported the to the buyer but the deal did not go through due to false advertisement on the dealers part. We have been trying to collect payment from Robert since March but has been ignoring all calls, text messages and emails. Once I am paid I will gladly remove this review.
Name: A**** c*******
Date: 2024-05-06 03:03:05
Rating: 1
Comment: Stay away from this place!! Really bad customer service.from the service department to the people that answer the phones. I ask for a supervisor or manager to speak with after a month off calling asking about my car. Was given the run around. Never spoke to a supervisor/manager. ask for at least a rental was told they don’t have rental cars at that dealership. I only received one call from service department almost a month in.missed diagnosed what was wrong with my car, after I told them I had change the same parts a while back. Over charge me for repairs . What should have cost me $1200, came out to over $2000…STAY AWAY!!!
Name: M*** J***
Date: 2024-04-28 19:57:55
Rating: 1
Comment: I’d give these guys a ZERO but it’s NOT AN OPTION.Second day we come to this dealer & NOBODY comes out to see if they can be of assistance.TERRIBLE CUSTOMER SERVICE!!
Name: j*** a*****
Date: 2024-04-20 00:15:30
Rating: 1
Comment: Hi, very bad service in the service department. They like to live you in hold for a long time.
Name: H T*
Date: 2024-04-14 23:29:58
Rating: 1
Comment: Classic bait and switch shop. (We have EV jeeps for $359/mo...oh, you didnt want lime green? Then itll be $569/mo.). Avoid like the plague.
Name: E****** K********* (*******
Date: 2024-04-11 06:24:54
Rating: 5
Comment: They are cool guys! I made an application to the service - they listened, wrote it down, and did it. I have no comments. I left. Thanks guys.
Name: S******* P**** D* L***
Date: 2024-04-07 17:02:31
Rating: 1
Comment: Their advertising is just a way to get you in the door. They list the car at certain pricing online and then tax you on the original prices, say there is add ons and tax you on those and all of a sudden the car is original price. I dont recommend this dealership. I went in there and its like a ghost town. They arent selling many cars, the back lot has 100+ just sitting. I recommend going to a small dealership. I was able to find my dodge challenger for a decent price! Shop around!
Name: A****** S*******
Date: 2024-03-22 22:59:59
Rating: 1
Comment: Service department is the worst. Hands down. Lack of communication and common sense. Went through the trouble of moving my vehicle to a different dealer after 3 weeks because I can’t trust them to do a job right if they can’t even communicate properly. They didn’t even bother asking why I wasn’t satisfied.They need to stop hiring their softball buddies and hire some professionals with experience.
Name: W**** N******
Date: 2024-03-11 18:59:29
Rating: 1
Comment: So I recently brought in my Dodge durango to get the AC serviced, now Im getting my Durango back and it is nowhere near the same condition I brought it in! Holes, broken sensors, rips in my carpet, surround speakers not working right! I refuse to take my car like this, told them I need a rental while this gets tooken care of and he has the audacity of trying to stick me into a small loaner, I bought a 3rd row vehicle for a reason. My babies have to get to school! I just want to leave this review for anyone looking to do future business here to think twice, I am not happy with the service here & the customer care shown.
Name: c*********
Date: 2024-03-05 18:45:21
Rating: 1
Comment: Buyers beware. I was a very serious buyer, the treatment I experienced here was far from great. From manager to salesman “We’re not selling you the car unless you buy the complete package”. What happened to selling with integrity? selling the customer on value rather than slamming their car purchase?
Name: T****** G*****
Date: 2024-03-04 20:31:05
Rating: 3
Comment: First of all I had the worst experience when I brought my car in because I had two recalls on my vehicle. One I needed to get the catalytic converter but had to wait on the parts. Every time I called each someone told they would call me back. I ended calling them. They don’t offer a loaner vehicle if they have your car for more than two days. It’s an inconvenience for me to leave my vehicle and not have transportation to get to work. I brought my car in for the first recall for them to tell me that I needed to take my car back and drive it 100-150miles and bring it back. When I already had made arrangements with my job and getting a ride to work. I had to get a Lyft to get to work and to go pick up my car. I still have to bring my car back but it will not be done here. I will take to your Van Nuys location.
Name: S*** G*****
Date: 2024-03-01 01:06:43
Rating: 1
Comment: ATTENTION: DONT BUY NOTHING FROM THESE RUDE PEOPLE THEY DONT CARE ABOUT YOU THE SALES MANAGER WHO WORKING NOW Refused TO GIVE ME HIS NAME. *** PAUL, THE OWNER THIS IS NOT LIKE YOUR STAFF. THIS IS BEYOND DISGRACEFUL EXPERIENCE
Name: E****** O*****
Date: 2024-02-24 08:13:32
Rating: 5
Comment: I purchased my first Dodge Challenger here with the help of Damian O. He was an excellent salesperson that actually cared about what was best for me, and I felt safe purchasing a brand new Dodge Challenger. I did not expect to buy a car on the same day, but Damian O. once again guided and provided me with above-and-beyond exceptional service with what I was able to feel comfortable paying and felt no pressure into buying what I didn’t want. I am now an happy proud owner of a brand new Dodge Challenger.
Name: K*** N*********
Date: 2024-01-27 20:24:35
Rating: 5
Comment: Mostly honest service department. Jose was my service advisor. I had a complicated issue with a commercial truck and he just did everything in his power to get it done. Thank you for the fast and easy process!
Name: O***** D*****
Date: 2024-01-16 01:18:41
Rating: 5
Comment: The car buying process started a little rocky but Damian and Julio helped me get my dream car and sweetened the deal. If youre heading to Champion ask for Damian, he looks out for the customer and does his best to give you a great deal.
Name: S*** H******
Date: 2023-12-21 02:43:07
Rating: 1
Comment: The worst experience I have ever had, I brought my vehicle because my cars battery was discharged and when power was applied it was deprogrammed and I needed the codes to be reset, and my worst mistake was telling the service advisor that it had an extended warranty, well, since The dealer will not have the same profits as if I had to pay the cost out of my own pocket.This is where the nightmare began, since they took more than a month supposedly looking for the problem but at the time I didnt care because the extended warranty covered the car. rent, but it got to the point that I became desperate and contacted Dodge directly, for this Dodge contacted the dealer to ask for answers and when they were pressured that was where they did their tricks since they disconnected the modules so that the computer made an erroneous reading and Then they blamed the installation of a dash cam that I had professionally installed at BestBuy 2 years ago and when I demanded to see my vehicle, they disconnected the cables from the dash cam to, according to them, show me that that was the problem and thus deny me. warranty coverage. In the end I ended up paying more than 1700 dollars but I didnt care because I wanted to end that nightmare and have my vehicle back. And to my surprise, when they delivered my vehicle, it looked like a street mechanic had worked on it.It was disgusting, the seats were all stained, all my belongings were scattered in the trunk as if it were garbage, and if that wasnt enough, they made a dent in the roof pillar. I will never come back to this crooked dealer.JUST FOR THE RECORD, WHEN YOU TAKE YOUR VEHICLE TO A CERTIFIED SHOP FOR REPAIRS OR UPGRADES IT SHOULD NOT VOID YOUR WARRANTIES. But this dealer had the audacity to deny coverage base on an upgrade professionally installed.I attach some pictures of a damage they did to my vehicle and how dirty they perform the repairs, please be careful with the diagnostics they give you, and make sure you check your vehicle around so there are no extra damages to it because the “technicians” have very poor work ethics
Name: T***** C***
Date: 2023-12-14 19:52:06
Rating: 1
Comment: This is a terrible dealership, do not take your car there for service they can not fix cars for nothing in yhe world. Customer Service sucks, manager sucks as I have spent over 6000.00 dollars getting a car fixed and the car is leaking transmission fluid and it has never done that before, has been there on 3 different occasions.
Name: m****** p****
Date: 2023-11-29 23:07:03
Rating: 1
Comment: I purchased a brand new jeep compass,of course service was excellent because they got my purchase. Fast forward 2 years, mind you I have warranty on my vehicle, I have had it serviced 4 times already, at the service department they all have attitude and if you complain your wait in line for your vehicle gets pushed to the end! I highly recommend everyone purchase else where. Where you guys will be appreciated, and not feel like youre bothering them. SHAME ON JEEP CHRYSLER IN DOWNEY
Name: R*** T*****
Date: 2023-11-28 08:53:35
Rating: 1
Comment: Had service repairs done on my Jeep Wrangler and it took over a 2 weeks to get done. The service team were terrible communicators, never returning my calls or giving me updates on the status of my vehicle. For services costing over $3k, I expect more from the department to at least be responsive when contacted with questions and concerns.
Name: S****** F
Date: 2023-11-21 19:10:23
Rating: 1
Comment: I bought a 2024 Jeep Sahara on September 22, 2023. It broke down on October 19, 2023. I have been in a rental ever since, with no confirmed date when I would receive a new transmission. Thats right my 2024 Jeep needs a new transmission! They dont answer my phone calls anymore when I call to get an update. They dont even answer my calls when I get messages from Hertz saying my rental needs to be renewed. They just listen to their voice-mail and have Rudy in the service center update the rental. Rudy is the only decent human being at that dealership. I would steer clear from doing any business at Champion Dodge. The manufacturer (FCA) is just as bad. Once they open a case number for you, they dont return your calls and they have an automated voice message connected to your phone number connected to your account. So when you call for an update, you never get a live person again unless you start calling from different numbers.
Name: A*** D******
Date: 2023-11-11 05:29:52
Rating: 1
Comment: They booted my radio. When I went to pick up my truck I asked them about the screen, they said it was like that when they turned the truck back on. So I asked what Im supposed to do about it, the guy literally shrugged. Obviously, they should have USBs with the uconnect files on hand because they sell the cars. It wouldnt have cost them anything. ESPECIALLY SINCE IT WAS WORKING WHEN I TOOK IT IN. So now Im getting in contact with uconnect see if I can get the files I need from them to reinstall in my truck. Honestly, Im probably just gonna get a lemon law lawyer cause Ive had a lot of problems with the truck Ive barely had 2 years. Thats not the dealerships fault but messing up the radio and not making it right definitely is.
Name: J****** U****
Date: 2023-10-30 05:17:41
Rating: 1
Comment: Schedule an appointment at 12 o’clock for maintenance on Monday The representative was not there. He was out on lunch. Did not receive an update until I had called on Wednesday and was informed that they were just going to run a diagnostic after them realizing that the battery needed to be replaced. They had tried to sell me a battery for $600 mind you the battery needed for a jeep trail. Hawk runs about 150-175After them just replacing the battery they wanted to charge $263 for according to them the diagnostic and the labor.After we had explain to them that every time we place a new battery, the engine light disappears until we drive it 10 to 20 miles. They refused to run any further test and did not wanna guarantee me that if the engine light were to turn on within the next day or two that I would not have to pay for another diagnostic.
Name: G******** G******
Date: 2023-10-22 23:01:21
Rating: 1
Comment: TERRIBLE CUSTOMER SERVICE.. I am honestly so disappointed in this dealership. Their lack of communication and their response rate is the worst I have ever experienced. I purchased 2 vehicles on the 27th of last month and they still have not paid off the vehicle I traded in (I also left a deposit). Their excuse? They had not received insurance information WHICH I PROVIDED THE DAY OF PURCHASE. I have the copy that stated I did; why else would they release the vehicle to me if I hadnt? Also, I was lied to the day of purchase. They said I was approved with one bank, and 2 weeks later I received a letter from said bank stating I was denied. The next couple days pass by and I received a DocuSign from a completely different bank, and when I call Champion to see what is going on, they said they never told me I was approved with the first bank, and the financing will be done with another bank. I have requested multiple call backs from Jesus (Sales person) and from Edgar (Financing department), and I have yet to hear back. I am also waiting for their service department to call me back due to cosmetics on one of the vehicles that was not there when I saw the vehicle a couple hours prior. Jesus was notified before we left with the vehicles, and I made sure he provided me with a due bill (Still had to wait till the next day to get it). I have followed up multiple times and still nothing. I LOVE my new Jeep, but I wish I would have gone to a different dealership.
Name: G***** R********
Date: 2023-10-20 19:39:14
Rating: 1
Comment: DONT COME HERE !!The sales person that helped us was great very nice we purchased two VehiclesWe definitely made her day but worst experience your basically trash to this place after they have you tied up every man in the front desk are to busy with there coffee mug or cell phone to attend you and to top it off they give you attitude if you interrupt them I mean I didn’t come and ask for nothing for free even to explain something they are freaking snobs please people I don’t ever write reviews it’s a waste of time for me but this time I sincerely had to take my time to say please listen to the bad reviews here they are 99% legit.
Name: F******* D*******
Date: 2023-10-17 19:23:57
Rating: 1
Comment: The worst customer service ! Sales guy Leonel had the worst attitude & temper because we asked about floor-mats! They couldn’t give floor-mats on a $30k car ! Also false advertisement!! Online prices are much lower than in person!!
Name: S****** V*********
Date: 2023-09-25 15:23:19
Rating: 5
Comment: We had an excellent experience purchasing a new Pacifica Hybrid at Champion Chrysler. The entire expereince was good starting with our initial phone call to Judy who was very prompt and searched their inventory and confirmed they had the vehicle with our desired specs and indeed they did. This was a very different experience than some of the other dealerships that indicated they had a car with our specs and then to find out that they were trying to get us in the door to sell us something else. Judy assigned us to Jesus as the salesperson. Jesus is soft spoken, knowledgeable and was patient throughout the process. He was excellent and it was a pleasure working with him. The purchasing experience for the paperwork with Mysels was also smooth. The dealership has a large nice area to wait while they get the car ready which we also liked. Overall, this was a great purchase experience.
Name: S**** G*******
Date: 2023-09-18 14:43:56
Rating: 1
Comment: HUGE WASTE OF TIME DO NOT BRING YOUR VEHICLE HERE FOR SERVICE.I brought my Jeep here for a diagnostic after my check engine light turned on. The person who took my vehicle said it will only take “24- 48 hours” to see what’s wrong with the vehicle. After 6 DAYS they finally told me that it had a cylinder misfire. I paid $265.00 for somebody to connect a OBD scanner that any mechanic would have done in 5 minutes. DO NOT bring your car here for service it is a huge waste of time and money.
Name: K**** C*
Date: 2023-08-12 18:39:08
Rating: 1
Comment: Do not come here for service. It is a complete waste of time and energy, take your money elsewhere.Calling in advance to ensure a service is provided is also useless, you will be given incorrect information and upon your arrival the “advisors” (who seem inexperienced and clearly lack the expertise) will tell you they do not provide the service that their dept scheduled you an appointment for. All in all, no one knows what they’re doing in the service dept and they’re super incompetent, save yourself the headache.
Name: m***** l****** -*********
Date: 2023-07-31 07:22:44
Rating: 3
Comment: 7/26/23 Came to fix a recall on my Van Ram . Great service and fast . Wouldn’t come back for any other work, it’s too expensive. My husband asked how much to run a few point check on the van $400 dls . He taken to Auto Zone and was for free. 😃
Name: S***** P****
Date: 2023-07-22 15:04:01
Rating: 1
Comment: I understand nobody in a dealership is going to be ecstatic about working with old vehicles, their business is to repair and service vehicles within warranty and that are at most 2 years old. Sadly you cant go to a mechanic with Fiat, two mechanics were honest enough to explain that Fiat keeps engine manuals private and to just take my vehicle to a dealership for service. Its not that I was dying to get services at Downey, its literally the only place a Fiat owner can go. Luckily there is a new one in Anaheim Hills and its worth the extra 30 minutes. From the second they pick up the phone it sounds like they want your business something Downey should learn, sure its not Anaheim, thats not a reason to do a poor job.
Name: E******* A******
Date: 2023-07-03 22:59:42
Rating: 2
Comment: I used to like coming here for my car service and maintenance but these last 2 times have been a dread. For the second time I pick up my car after an oil change and find oil stains and oil smudged on my steering wheel, the gear stick and on my seat which result in my clothes getting stained with oil. Today was the cherry on top. There was about 2 oz of oil spilled on the mat of the passenger seat and driver seat. Oil smudged on the front hood and sides of my vehicle. How I miss COVID when these guys actually did their best to keep the inside of your car clean. This is ridiculous! No respect at all for the property of others. I don’t even want to mention that I had an appointment at 10am, after trying to reach them over the phone after 4 hours of leaving my car there, I show up without a call and learned that my car was ready at 1pm but it was 2:45pm and still no call that my car was ready for pick up.
Name: H*** G*
Date: 2023-06-20 20:50:56
Rating: 5
Comment: Against the recommendation of friends, I took my Jeep to this dealership to have an engine light issue resolved. The image of dealerships was that they overcharge, do extra necessary work, or do bad work. But I was having these same issues with some independent mechanics and so I decided to give a dealership a try. Although the process was initially slow and my Jeep engine problem presented a challenge to them, they did not give-up and eventually figured it out. Rene Trujillo of the service department deserves the thanks for his cordiality and management of my frustration. Thanks Rene and Champion jeep Dodge for getting the job done right.
Name: D*** S**
Date: 2023-06-20 15:57:40
Rating: 5
Comment: 1st off I’ll be sharing my excellent experiences first and add my bad experiences after. After purchasing my brand new 2023 Ram Big Horn on 6/16/23 the AC module failed the following day and wouldn’t turn on AC! So, I took it to my local Ram dealership in Alhambra and they couldn’t get it to work as well and since it was late in the day and service department was booked, they said it’s best to take it back to original dealership. So, 1st thing Monday morning when I arrived and spoke to service advisor and explained my issue he asked if I had appointment and said no, he told me that I would have to leave vehicle overnight and I asked him if I would be provided a rental car and he said no. That’s when I asked for his supervisor and when I told Vincent service supervisor about my issue he personally took a look at my vehicle and took care of my issue as we waited for vehicle and gave me my 1st oil change free!
Name: M**** B****
Date: 2023-06-14 17:49:59
Rating: 5
Comment: Went this past Sunday to buy my wife a new Jeep and we seen a couple online but didn’t know what the difference was in them but my brother had told me to go in and ask for Jesus Cuevas and he didn’t disappoint us at all he made sure our questions got answered and test drove both vehicles to ensure we bought what we really liked thanks again Jesus and his manager Issa
Name: A****** G********
Date: 2023-06-11 02:28:44
Rating: 1
Comment: Do not do business with them. I went 1 time for service which they didnt even do all they were supposed to, and they sold .y information now I get emails trying to sell warranty on their behalf. Even though I said to remove me from their list 2 times.
Name: J*** A*****
Date: 2023-06-09 18:54:28
Rating: 1
Comment: I went to the dealer today to get my oil changed on my 2022 dodge charger that I bought from them in August. I live all the way in Tustin and called to make an appointment for the oil change. I get to the dealer at the set time of my appointment and they tell me that they are backed up by 4 hours. I asked to talk to the service cashiers manager Vincent Rodríguez ti pay for my gas for coming all the way to their dealer since I wasn’t told by the lady that made my appointment for the same day that they were backed up. All he did was tell me that all he can do is give me a discount because they don’t make same day appointment and it isn’t his fault. Instead of giving me a better solution he just blamed another department for making my appointment. I am very unhappy with the way the service department treats their customers because they act like they are giving their service for free and customers aren’t paying when in reality every customer pays a lot of money for their car. I have bought in total 5 cars from champion dodge over the past couple years and I won’t be coming back after the way the service department is. I had a really good experience buying my car their but all their service people that were there were rude and didn’t care. I believe the service department needs a new manager and better communication with the other departments because wasting the time of customers that have bought from your dealer isn’t a good look for them. If I could I would give 0 stars.
Name: C**** D***
Date: 2023-05-31 08:15:23
Rating: 1
Comment: Worst dealer ship Iv every been to!!!!! Feel like I waisted my time never taking my car here again. Horrible customer service can’t even get a call back to tell me when my car was ready
Name: p******** G*****
Date: 2023-04-21 22:32:25
Rating: 1
Comment: The service department team is by far the WORST department I have ever encountered. You have to call over and over just for them to answer the phone and their excuse is, we have been extremely busy. “Guys this excuse is old!. I have dropped off my new vehicle several times now and it’s always the same thing, the reps will NOT call you back to give you a status. When you finally connect with them after a few days (and I’m not lying) they tell you “I’m sorry I forgot to call you to tell you that it’s going to take another week as the mechanics are still working on your car or we are still waiting for the part to arrive”. CHAMPION DODGE, WE ASK THAT YOU PLEASE GET YOUR WORK TOGETHER!!
Name: D***** B***********
Date: 2023-03-27 20:21:17
Rating: 1
Comment: Unbelievably amateur sales staff. And after dialoguing with them for a week on a $150k car, where I was ready to wire them money, the sales manager simply decided to not sell to me because I was out of state and he could not tease the price up on me. Basically, lived up to the stereotype as to why dealerships have bad reputation.
Name: L***** E****
Date: 2023-02-20 23:55:15
Rating: 1
Comment: Súper bad experience, never felt so disappointed and discrimination. My husband and I wanted a to get a new car. We went to this dealer to see what jeep trucks they had on stand. We saw this jeep and that’s how they were selling it as you could see in the picture. We said we wanted it and they did paperwork and said we got approved and signed contract, we took it home that same day and gave Downpayment. Bernie who said to be the sale manager gave us the yes! Two weeks after they called saying we need to bring the truck back and need a co-signer. We took a co-signer and Issa who is the finance manager told us we could take the truck without the wheels because the old owner wanted the wheels back. We told him that wasn’t our fault because that’s how they had it on stand and the day we took it they didn’t say nothing to us about the wheels and that we wasn’t going to leave the truck. He stared getting loud and having an attitude told us if we took the truck he was going to call the police and tell them we stole the truck just like he has done before with other customers. He was smoking while speaking with us and telling us to get out his face to let him do his job. He was screaming at us that he wasn’t going to sell us nothing. It was our first time getting a car from a dealership scared to even go to another dealer base on this experience.
Name: A***** D***
Date: 2023-01-31 23:27:20
Rating: 1
Comment: First off going to start off with years ago wife bought a preowned Grand Cherokee Laredo from this dealership that was basically a lemon. Fast forward a few years and recently traded it in at another Jeep dealer and got a brand new Limited X. Unfortunately that dealerships service department is the worst and Mopar told us we can take it into service for factory warranty issues at any Jeep dealership. We contact Champion and mind you because we didn’t buy the vehicle from them they refused warranty service. Lesson learned and Mopar was notified of the incident, just because they are part of the Jeep network doesn’t mean they’ll take care of a Jeep owner for warranty repairs if you didn’t buy a lemon from them.
Name: M*** T*******
Date: 2022-12-25 04:17:31
Rating: 5
Comment: This place is the best. Bought a used car a few months ago. Had a problem with the DMV. Wasnt the dealerships fault. But they totally stepped in. Helped out and fix the whole thing. I will definitely buy another car from them.
Name: B**** P***
Date: 2022-11-14 22:03:18
Rating: 1
Comment: Do not pay for “maps” or the “warranty”. Both of them are $4,000 each and both expire after 3 years. If you want GPS, you are better off getting and installing new stereo yourself that already has GPS. You have to pay $270 for an inspection if you suspect anything protected under the warranty is acting up. It is unclear as to what is covered under the warranty but they won’t tell you until you have paid $270 for the inspection. Do not get any packages for cleaning obviously, pay your local detailer 80 bucks instead of whatever these snakes are offering. Also, if you have any logistics issue and have to talk to a representative through phone, you won’t have any luck getting in contact with any of them. These people are scammers and will bleed you out dry any chance they get. That being said, if this is the only dealership option you have for the car you want, go ahead and buy it. But be warned.
Name: T** B*****
Date: 2022-11-11 21:47:12
Rating: 1
Comment: Denied doing a recall because truck is lifted... the part was oem.. service person said they dont want to be responsible if installed wrong... if an oem part could be installed wrong they should be in business. then took them 25 mins to drive my truck up.. dont go here
Name: N***** T***
Date: 2022-11-11 17:33:20
Rating: 1
Comment: Why not allow a Owner of CDJR to schedule an appointment without a VIN no. when I arrive they would confirm the last digits or write the entire no. A policy that should be changed.I realize all Dealers may have different policies regarding but FICA (I maybe incorrect on the Corp. name) which speaks of stands by GREAT! Customer service.Your lost 2018 JWUS
Name: B****** M***
Date: 2022-11-04 20:52:35
Rating: 1
Comment: How did they get any reviews over 1 star 8s beyond me. Shady dealership. You can ask if theres any visible scratches oe dents they will tell you no. You can ask for a video of the vehicle sent to your phone and they will hide whats wrong with it in the video. You will come to the dealership and check out the vehicle and then that in the bed of the truck theres what looks to be house paint spilt all in the back of the truck that they forgot to mention. Also make sure when you buy the vehicle theres is 2 sets of keys because they will only give you one and when they tell you the price of the vehicle ask if that includes Any dealer mark ups or aftermarket add ons like there theft anti devices they add on later for $1000 that they wont negotiate off and you have to buy it because they wont uninstall it
Name: Y***** B*******
Date: 2022-10-29 13:31:48
Rating: 1
Comment: Bought a SUV 2 years ago with 20% interest (which was ridiculous, almost everything I paid went to their pockets) & a week in after driving it off the lot a cylinder blew & my car didnt want to shift gears. I had the car for a year & half the time it was in the dealer getting fixed. My car was certified & only covered the first 3x but after that everything was coming out of my pocket. I at least paid $10k worth to get it fixed every time. Its almost as if they kept damaging something else each time just to go back. (YES, I could have done the lemon law lawsuit)I tried to trade it in for a newer car & one of their young sales man looked at me without asking questions & straight up said that I need a co-signer without even checking if I qualified for a new car. He kept insisting to find a cosigner. I walked away & went to a different sales guy. He checked my credit & they all said I didnt qualify for a single car.I left, sold my car to carmax & went to Honda. Now I have a brand new, limited edition SUV of the year with 2% interest.A month after I sold their car this place hasnt stopped calling me to go back & trade in that old car for a new one like if I still had it. Where was that offer when I wanted it 😡
Name: J M**
Date: 2022-10-25 21:40:33
Rating: 1
Comment: This dealership refuses to sell parts at MSRP. Ive came here to buy parts on several occasions and its always a big headache. They can never justify why the parts are being sold for higher than MSRP. Every other dealership in the 50 mile radius honors MSRP price. I ask the guy at the parts counter why that is and he says I dont know Im not the owner, hes the one that sets the prices. Well then the owner is a skumbag for selling for higher than MSRP.
Name: D******* K******
Date: 2022-10-25 18:59:58
Rating: 1
Comment: Bought a $65,000 Jeep and they didn’t tell me until I was about to drive away that it doesn’t come with a spare key. Called multiple times and the manager never responded to me. Unacceptable when spending this much on a vehicle.
Name: N***** R*******
Date: 2022-10-20 21:52:11
Rating: 1
Comment: Service. I call to make an appointment and they make an appointment. Then I drop off my truck they didnt get to checking it for over a week. Then they told me they updated my software and cleared all the codes. I take the truck out towing my trailer the engine like comes back on. So, I call again, and make an appointment. I asked the person I talked to make sure they can get to my truck otherwise set me an appointment when they can. Guest what, the truck has been there two days and I call. I am told we are busy havent be able to get to your truck. Here I go again. How hard can it be to see the service backlog and tell me when a good time is to bring in my truck?
Name: M**** Y********
Date: 2022-10-19 17:17:10
Rating: 1
Comment: I called Jeep Downey for a service appointment after my car would not start and the check engine light had been on and off for past few days. When I brought my Jeep in the service adviser told me I would have to wait at least 2 days to have my car evaluated despite having made an appointment. Two days later I was told i would have to wait over the weekend till Monday. On Monday I was told nothing was wrong and to pick up the car. When I picked up the car the check engine light was still on and the next day the car would NOT start again. This time I took my Jeep to my local dealer who diagnosed the problem within minutes! I don’t know what is wrong with the service department at Jeep Downey but I would not return for service and I would not recommend this place to my friends for service. Something is seriously wrong with Jeep Downey service department.
Name: S*** O**
Date: 2022-10-11 08:44:47
Rating: 3
Comment: Ive bought 7 brand new cars from them and by far they customer service has gone down the drain I wont be. Buying any more cars from them and make sure u check your contract to make sssure what ever exstended warranty and coverages they told you your getting is actually on the contract theres some new finance guys so maybe they step it up
Name: e****** e******* j*
Date: 2022-09-26 19:41:16
Rating: 5
Comment: If your looking for a vehicle new or used ask for Christopher very awesome guy and will find what youre are looking for. Super happy with are new SUV. And looking forward on purchasing a new rebel from him
Name: F******* R***
Date: 2022-09-13 16:31:50
Rating: 1
Comment: Took my truck in for a dead battery on a Thursday, didn’t receive a call on Friday about the status of the battery, after calling in and getting the run around I was finally able to speak to the guy that was in charge of my case and said they ordered the battery it was bad and they would not get it over the weekend. Waited for a call on Monday and got nothing, I had to call in again and get the status of my truck, finally when I got it back it was ridiculous how dirty it was. Customer service here for me was not good. I’m supposed to go back in for a part they ordered because it’s gonna take over a month to get and I’m not going to bring my business here.
Name: S***** J****
Date: 2022-07-26 23:25:19
Rating: 1
Comment: The worst customer service I have ever received in my life and the sad part is I still need my car fixed. I came in on the 12th and scheduled an appointment for the 14th. When I arrived things appeared to be great. All I needed was a radio replacement. When I dropped my car off then paid for an Uber to my job. It was downhill from there. I was told I would receive a call with updates on my car. They never happened. After consistently calling them and being put on hold and voice mail I never received an update if I needed a rental or not. The next day I showed up to get info. I was informed the person was ordered and it would be there Monday and I could take my car home because though it was not fixed, my warranty paid for services. Monday went pass no part. The same for Tuesday, Wednesday, Thursday, Friday, and Saturday. I was told there was a problem with shipments. I called Monday to leave a voicemail with updates. It’s now end of business day Tuesday and nothing. Every time I call they transfer me around and send me to different voicemails. Last I spoke with them I was told my service associate would be out for awhile and I didn’t receive any information of the status of the part for my car. I am active duty military service member. My life is already stressful, at no point have I tried to rush the service or the process. I just keep getting no answer, service, and the complete run around. I am so disappointed with the customer service and I still need my radio repaired. This is a certified dealership in the area of my job. I will NEVER return here for services or even to purchase a vehicle. So sad but I would rather leave the area for better service.
Name: J*** & R*** D***
Date: 2022-05-04 01:08:34
Rating: 1
Comment: I took my truck to this place they told me that theyre going to call me next day they havent call. I call them and I ask the operator to transfer me to Service department and there was no answer I try several times calling service dep. and no answer I ask to talk with a manager and they transfer me and no answer! I ask the Operator what kind of services they offer on cars and she said that she didnt know because shes a new employee how in the world this dealer dont train their imployers.. And dont answer the phones!! The Operators name is Angelina, and the managers name were I was transfer his name is Rene. I appreciate the Operator for her patience and she was very polite is not her fault. That this place dealers are not organized!! Im picking up my truck tomorrow Im not calling them again and they better not charge me the $210.dollars!! They said there was going to charge me.
Name: M****** B
Date: 2022-04-12 00:03:12
Rating: 1
Comment: Spoke to Internet sales manager Thalia on the phone about ordering a new truck. She told me her dealership could offer me $2000 off of the sticker price. When I arrived at the dealership, she was nowhere to be found and another salesman told me they couldnt honor that offer and that she lied to me. Yes, he actually said that. I told him I wanted an explanation and an apology from Thalia. I waited half an hour at the showroom floor and she never came. I just got up and walked out. Quality customer service is non-existent at this dealership.
Name: S*********
Date: 2022-03-15 19:54:49
Rating: 5
Comment: ...Great sales team... Found a Car 1 min in.. And fell in love with it the rest is history... Looking for a New/Used trust... Bring your business here. Closed out with the best deal ever. My Son Loves his new Car..❤
Name: B****** M******
Date: 2022-02-25 21:10:29
Rating: 5
Comment: My salesperson name is Anthony and he is definitely the go-to. I live in Las Vegas and did the majority of my business over the phone or via internet. When I arrived I was there for maybe an hour. I signed my paperwork and inspected my vehicle. When I found a few scratches, they quickly took the vehicle to the back and fixed any issues I had before driving off the lot. Facility is clean and very spacious. Im very happy with my purchase / no doubt my hellcat Durango is an eye turner. ! Ill be back for future business . Thanks Anthony and Champion Dodge.
Name: P*** W*****
Date: 2022-01-20 03:20:52
Rating: 4
Comment: Went to kick tires on new cars. They have a good amount of inventory that were marked up above sticker. Our salesperson was nice & informative.... Knowledgeable & low key, but beware of the eventual pressure to buy something by the take over person.
Name: D***** E*******
Date: 2021-12-25 18:27:18
Rating: 1
Comment: Champion schedule me for maintenance and even send appointment reminders just for it to be closed .So frustrating, I live about 30 mins away and the gas situation for a SUV is not cheap .They provided good service at purchase but for maintenance is a whole opposite.They could of at-least called a day before or even emailed to cancel the appointment instead of sending appointment reminders and confirming the appointment.
Name: J******* E******
Date: 2021-11-04 23:05:38
Rating: 1
Comment: If you make an appointment online they will tell you They do not honor appointments made online. I have made online appointments every other time and there had been no issue. This time apparently they dont accept online appointments, which I made ON THEIR WEBSITE, not a third party website! No apology and was told I could wait, but the car would not be done for 4 - 5 hours for a simple oil change and some lights taken care of. It is not the customers fault for your system to not be working, and not every customer has the ability to wait that many hours for there car to be ready! Then telling me the next appointment would be three weeks from today! I already had an appointment! I called to complain and was hung up on after I called them out for not apologizing and for the supervisor lying they do not know about the issue and they would look into it. You know it is an issue when the employee told me you all dont honor appointments made online.
Name: K J
Date: 2021-10-28 05:05:03
Rating: 1
Comment: Rudy Orozco service advisors was extremely unprofessional from beginning to end. Rudy spoke to me in a manner that a customer service Representative should NEVER speak to a regular customer he said ANYWAY to me in regards to a question I had about my car.I took my car in for oil change and after that day I heard ticking for a week or so I thought it would go away but no so thats the reason I returned to have it checked out and from that day on I was disrespected. I been coming here since 2016 but after my encounter with Rudy The Rude service advisors I will be considering another Chysler dealer for service.
Name: J*** q******
Date: 2021-10-28 00:40:18
Rating: 1
Comment: Stood by this truck for about 20 minutes. Really interested for this truck. Sadly no one approached me to even say hello. Oh well. On to the next dealership.
Name: N***** d
Date: 2021-10-17 22:35:55
Rating: 5
Comment: Very polite, excellent service; Im very satisfied with (Al Dababneh ) sale consultant highly recommend to anybody. Thank you…Good honest work, considerate about my needs, didnt try to oversell, just did exactly what I needed done. Written by Ankur Sharma
Name: M****** F****
Date: 2021-09-29 18:58:59
Rating: 2
Comment: First time, it Took 3 days for an oil change and recall/ warranty update. When I picked up my vehicle I had grease stains smeared across entire driver area of cab. Vehicle was detailed prior to dropping it off. Second time the oil change took 2 days due to being closed on Sundays!
Name: N**** F********
Date: 2021-08-29 16:33:47
Rating: 5
Comment: Jesus Cuevas is the best. He hooked me up with my new whip. Very great guy. I trusted him so much that i didnt even bother requesting to see my car before i signed the papers. I believe their are honest and loyal people out there that can make commission and money by being honest with their customers. Thank You Jesus Cuevas. I had a great car buying experience. I love my new whip. Everybody compliments my car on the street more than they do to me. Lolll. Again thank you Jesus Cuevas and we need more people like you. Thank you for making it happen bro.
Name: a*** r*
Date: 2021-08-23 21:24:11
Rating: 2
Comment: Brought my car in for service on a Saturday. Told me they cant let me know anything until Monday told him thats fine Monday close to 2:30 in the afternoon and have no confirmation on what the status of my vehicle is. I call them put on hold transfer around ask to speak to a manager no one is ever available. Receptionist will not give her name so I could be clear on who Im speaking with. This has to be the worst experience Ive had with the dealership.
Name: J*** H********
Date: 2021-07-14 02:37:40
Rating: 1
Comment: This dealership is the worst I have dealt with. Spent 4 hours waiting for a simple oil change and they never even did it. I had to ask for my keys and left. No respect for customers. But are quick to BS you into deals. Would give zero stars if possible.
Name: l******* G
Date: 2021-07-10 09:31:14
Rating: 1
Comment: Worst dealership ever. Took my minivan to repair the blindspot sensor. Took them 28 days . Didnt give me a replacement car or stop the monthly payment while they had the car. Then when I finally got the car back. The trunk was broken along with the driver seat panel. When I asked them why my door wasnt closing anymore with the button or remote. Their response was the hydraulic arms were worn out. When I left the car there I closed the trunk with the remote. It wasnt broken then . And the panel took them months to call me they had the part they broke. When I took the car to them . They had the wrong part . They ordered the passenger seat panel. So they said we will call you again when we have the part ready. Another month. And the blindspot sensor issue . Still goes off every once in a while. Town and country. Not even 20 k miles driven. With so many issues. And the worst part was the response of the dealer to solve the problem. They really dont care about you.
Name: D***** G***
Date: 2021-07-02 01:37:28
Rating: 2
Comment: Had a nice reception, but a bad exit,Gabriel from service was cool and helpful.Brenda Z. was cool and reassuring.Isaac was alright but didnt follow through on some details, Im actually sad and Im going to have to take my business elsewhereRene was cool too.
Name: t******
Date: 2021-06-02 20:50:04
Rating: 5
Comment: I enjoyed my visit here. I got my new dodge Challenger 2020 a couple of months ago, they took my 2018 challenger and the process was really fast. Thanks to Jesus (salesman) very attentive, same for the financial personnel 👍.
Name: a** c******
Date: 2021-05-07 23:09:02
Rating: 5
Comment: Big thanks to David, we called to inquire about a specific dodge ram. He was very kind to walk us through there inventory to see if we liked anything. My husband and I drove off with a new beautiful Laramie!! David was very friendly and detailed. Thanks a lot for your help will definitely recommend to family and friends!
Name: T*** T*****
Date: 2021-04-19 17:25:49
Rating: 5
Comment: The experience at Champion exceeded my expectations. I purchased a pre-owned 2016 Camry, with relatively low mileage at a price far below what I was expecting to pay.Everyone on the staff was kind, honest, and no pressure. Even though it was obvious I came on the lot ready to drive off with a vehicle that day, I never felt that desire was exploited.Specific accolades to Tania who helped me by phone, and Claude the sales representative.Thank you to all the folks at Champion; you made this experience pleasant...and Im loving my purchase!
Name: C********** V******
Date: 2021-04-19 02:13:53
Rating: 5
Comment: Always great! Expensive but they catch all the things wrong with your vehicle and do excellent work. I own a 2008 Charger and that car humms beautifully because of the work they it should last me another 20 years.
Name: H***** N******
Date: 2021-02-10 14:44:32
Rating: 5
Comment: Such a great experience. We worked with Judy, who was so sweet and spent basically the whole day with us looking at and test driving cars. She showed us everything we were interested in and made sure to guide us through our options. The manager, Herbin, was also super helpful and willing to work with us to get our dream car. We definitely recommend getting your Jeep here.
Name: C****** G*******
Date: 2021-02-08 06:54:21
Rating: 5
Comment: I went in for a Jeep Rubicon and Elsy Ramirez did an amazing job at making the purchase process smooth, simple, easy and great. I am very satisfied with my new car! :)
Name: B***** R****
Date: 2021-02-06 23:00:54
Rating: 5
Comment: Brought my Challenger in for a concern and the my advisor Isaac B was friendly and updated me along the process. When I came to pick up my vehicle both the sales and service staff were very friendly and attentive with directing me where to go. Ill definitely be coming back
Name: M***** S******
Date: 2021-01-31 18:12:07
Rating: 5
Comment: We went in looking for a family vehicle and Elsy was able to provide us with amazing customer service, she was able to explain all the features and details. We left with a perfect family vehicle as she gave us a great deal. Thank you so much Elsy. We will definitely refer all of our friends and family with you. Thanks again.
Name: F******* S****
Date: 2021-01-28 20:36:26
Rating: 5
Comment: Best service I have gotten in a dealer got help asap was quick and easy got approved really quick David Vasquez and fiance was great 👍 best deal for my 2021 dodge durango come here first dont waist ur time some where else
Name: C*** C
Date: 2021-01-04 23:25:05
Rating: 1
Comment: This review is solely for the service department. Service writers should have some customer service training before letting them interact with customers. I get the sense the service writers hate their job. I brought my vehicle in for an issue I was having with a new vehicle, after two attempts to fix it they weren’t able to. I then took my vehicle to a different dealership and the issue was fix within two days. Won’t ever be coming back here, such a shame this dealership is in the city of Downey.
Name: A** C******* T*
Date: 2020-12-29 18:20:24
Rating: 1
Comment: The sales team is great but it is one person that ruins the whole tribe!Hope you never have to deal with the service department!Zero quality of service! you take the car there with one issue and you get it back with a few more!Make sure to inspect and take a picture of your cars before dropping for service both inside and out! The do not care about these cars whatsoever, put extra damages to your car and deny it at the end!The put scratches on the car and totally denied it!
Name: A****** T*******
Date: 2020-12-16 00:50:24
Rating: 1
Comment: I was ripped off by Luis in the finance He forged my documents. I purchased a 2019 jeep Cherokee from Chysler Dodge. I went to refinance the vehicle, and noticed, going through the photo copied documents, handed to me, that my documents were forged at the time of purchase or shortly after while making my photo copies.I was forced to finance through Nuvision Credit union, instead of my own credit union, at 5.99% in order to receive the promotional price, at $20,000, for the Jeep Cherokee. I was was supposed to receive a promotional price of $20,000 amid a free extended warranty as condition of purchasing the vehicle, that night. In a good mood, happy I was receiving a good deal, I purchased a $1,000 oil/tire rotation service agreement. Luis, the finance personnel, lied to me promising free Lojack and Gap coverage to supplement the service agreement, as reward. The trade in value of my 2015 BMW truck with 22,000 miles was agreed upon at $15,000.I was told to agree to the warranties, via John Hancock, because there would be no proof of me having a warranty at all. Reason being, I noticed that there was a charge next to what was promised free.In all, the finance department has stolen most of $10,000 for a vehicle worth $20,000.LOSS DUE TO FORGED DOCUMENT. 1-61)changed the purchase agreement price from $20,000 to 23,0002)changed the trade-in from 15,000 to 12,3003) did not give me my extended bumper to bumper warranty as promised.4) charged me $ 2, 999 for the extended warranty upgrade5) charged me about $900.00 for GAP coverage6) charged me over $ 400 for lo Jack.
Name: R***** J******
Date: 2020-12-12 16:30:18
Rating: 5
Comment: I have to say that I was reluctant to have any service done on my vehicle at this location because of a pass experience with the service manager many years ago. But I have to say that things have changed dramatically. As I walked in I noticed the place was very clean and well maintained and I was also greeted with a smile I was not standing around wondering who was going to help me as I did with my past experience. Every person that I may contact with was very pleasant and helpful. I would highly recommend anyone who needs service to their Dodge Jeep or Chrysler vehicle to visit champion, because they have won my endorsement
Name: E**** S******
Date: 2020-10-27 03:43:38
Rating: 1
Comment: I had bought a 0 miles charger paid full cash from them 3 years ago, I noticed they wouldnt add coolant to my vehicle everytime it got maintenence service also when I would check the oil after the maintenence service it was always dark as if it wasnt changed. I complained and they said nothing. Service representative said if you pay we do the service. So I said well my car has warranty I dont pay,does that mean it doesnt get done he didnt respond. Overall just a bad place they give you a hard time except when youre giving them money.
Name: J***** D* J***
Date: 2020-09-19 15:28:34
Rating: 1
Comment: I bought a brand new Jeep Cherokee 2016 four years ago and the car is making a noise in the front wheels since I bought the car. I when to the dealer a lot of times about that problem and they treat me with bad attitude all the time. The worse case they charge me for the car pieces all the time. I speak with the manager and he told me to call Chrysler company if I have any problem with the car. Obviously Chrysler send me back to the dealer. Anyway I still have the problem with my car and I get tired to fight with the people at champion Chrysler Jeep dodge and ram.If you goin to buy a car there I’ll be under your own risk, especially if your seller is goin to be Tony Ayala. He only care about his commission after that he never going to talk you again. I had a lot different problem in that dealer. Seriously don’t waist your time and money at Champion Chrysler Jeep dodge and ram. I’m sure you will find better dealers with better deals and good treatment.
Name: C****** P****
Date: 2020-09-19 01:00:05
Rating: 5
Comment: Dave made this experience amazing, he was patient, kind, and attentive. He never made me feel like I was being rushed into something but rather allowed me to take my time and ask all the questions we wanted.I highly recommend him to anyone who is interested or going to this dealership. Thank you so very much for all of your assistance!
Name: T****** C****
Date: 2020-09-15 08:45:31
Rating: 1
Comment: I purchased a 2020 Jeep Grand Cherokee from them on 8/2/2020. The webpage stated that I would have 90 days before my payment was due. They told me that was a misprint and could only offer 60 days. Only to find out that they lied to me and my payment is due 9/1/2020. I would’ve gone to another dealership had I known this would occur. Not trustworthy. Would not recommend to anyone. They aren’t even trying to correct what they messed up.
Name: P*** G****
Date: 2020-08-30 15:55:50
Rating: 1
Comment: Typical bait a switch dealer. Price they advertised was not the price of the truck at all. They try to force you to purchase their “champion package” when I declined, they refused to honor the price we negotiated on the phone and refused to sell me the truck. I told them I was driving over an hour so I wanted to agree on a price before I got there. Everything seemed to be going smooth, we went to check out the truck and when it was time to do business Dave and Marisol were nowhere to be found. Over all just a horrible experience and complete waste of time. These people have absolutely no consideration of your time or money.
Name: M**** r****************
Date: 2020-08-29 21:48:44
Rating: 1
Comment: I need an oil change. I am traveling a little past Bakersfield it was a last minute thing that came up that forces me to go out there. So my husband called the Dodge Dealer service in Downey at 1:40pm to see if I was able to come in for an oil change today Saturday the man he spoke to said yes as long as you make it here by 2pm. So I dropped everything I was doing and rushed over there and I made it there at 2pm. When I walked inside Service dept. I spoke to a heavy set man and he said we dont take walk ins anymore last walk in is at 12pm so I told him I was told to be here by 2pm. Then I was told to wait outside by my truck, Im assuming he talked with his partner then came out and said I dont know who you spoke to but me and my partner are on the same page and you can leave the truck for Service but if we cant get to it by today because we leave at 4pm and were short handed then well get to it by Monday. So right off the bat since I got there he was trying to get me to leave then he said I would probably have to leave it there till Monday for an OIL CHANGE! That was outrageous, Im very upset that they told me to get there by a certain time then they didnt honor their word. I wouldve understood if when I called they wouldve told me that on the phone then it wouldve been my choice to go or not. I wasnt the only one who this happened to because when I was there another person came in and said the same thing that he had called after 12 and was told to come in just like me.
Name: D****
Date: 2020-08-27 06:22:44
Rating: 5
Comment: Great experience! Dave was the salesperson that helped me out and he was amazing. He explained everything thoroughly and I did not feel pressured to purchase anything. He did such an amazing job making sure all my concerns were taken care of -that I walked out with a new 2020 challenger. Besides that his sweet personality made it a great over all shopping experience!
Name: s*********
Date: 2020-08-18 22:17:07
Rating: 1
Comment: Tried to buy out my lease. Immediately felt like I was a burden. Left me waiting for almost an hour just so they could tell me I needed to call the finance company because they couldn’t get the buy out amount. But that wasn’t the first time they wasted my time. I submitted my payout amount Friday morning. I was ready to sign over Sat. I had to text them on Sat morning for an update. Later I was told I’d get a call. I texted them late afternoon with no response. Decided to call in the evening at 7 and neither the sales department, dealership or sales rep answered my call. He text me late Sunday morning telling me what my payment would be and asked if he could let me know what my payment would be if I opted to buy a new car. Didn’t try to help at all he said was that my payment would be higher. So I looked at other dealerships and I got a brand new Grand Cherokee, higher model for less than what my monthly payments would be and with the same terms. So I guess their bad service was a blessing in disguise. Save yourself a headache and check out Premier Jeep in Buena Park. They were really honest and didn’t try to sell me unnecessary warranties that they don’t tell you about. They also had Grand Cherokees that were less than what Downey is selling the for.
Name: T** H***
Date: 2020-08-09 05:35:49
Rating: 5
Comment: Today ended a 3 week search for my perfect vehicle. I was greeted by Dave and Maggie, who had no problem assisting me in a test drive, and quite honestly my intention was to only test drive and get another quote. This was my second dealership visit of the day, the first dealership wouldn’t let me test drive the car unless I was “going to buy”. The first dealership wouldn’t budge on their first offer. No problem. This was their Covid19 distance policy and I respect their commitment to safety...Fast forward, Dave and Maggie bring me in to work with, I believe her name was Brenda. We were able to negotiate a fair deal which happened to be what I was looking for. At no point did the math or numbers get padded, I double checked all calculations and they were honest. I told Brenda, Dave and Maggy “wash the car, we gotta deal!”Bernie did the finance. He talked slow when I asked, would pause so I could double check his math on license fees, sales tax and all other spots dealerships like to burn you. I felt comfortable with the deal. That’s why they got my money. Dave/Maggy took the time to make sure my truck was detailed, clean and that I understood EVERY FUNCTION the truck had to offer.BUYERS Do your homework...get a couple quotes and then go to champion and compare pricing and experience this long lost art called “Customer Service.” Ask for Dave..PS. I WAS NOT ASKED TO WRITE THIS. Good luck-
Name: E**** V******* (**** B******* G**** I***
Date: 2020-03-04 16:21:09
Rating: 5
Comment: Could totally rate this dealer as my best experience!!!! I’m a first time buyer and I can ensure I felt great with the service I was offered as well help! Can’t describe the excitement of being able to buy my first car 🥳 David Vasquez helped me get the best car that not only looks great! But it also matches all my needs!Thank you!
Name: A**** R******
Date: 2020-03-03 18:04:04
Rating: 5
Comment: Great place, perfect customer service, Hector Jacinto is great sales men he help me with the perfect car gave me a great deal on a brand new Dodge challenger 2019, he help me out with a good deal for a first time buyer. I recommend him, if u want a good car go to this dealership they work with you not against you. Good looking out hector!
Name: T******** N***
Date: 2020-02-27 03:44:35
Rating: 1
Comment: Worst customer service I’ve ever experienced by a dealership. Bought a brand new Dodge Journey with them recently. Super long appointment wait times, even booked me an appointment on a Holiday when no one from service was around.When you call, half the time the phone just rings and rings. Will never. Ever. Buy from this outfit again.
Name: J**** A
Date: 2020-01-11 06:36:12
Rating: 5
Comment: Today on 1.10.2020 me and my family came in and were greeted by the salesman Martin A. He was very kind and asked if we needed help. Throughout the whole process he explained everything and helped me get a new car. Along with the help of William G. And Martin V., they were all helpful and am leaving today with a brand new jeep compass 2020, after all their hard work.
Name: V******** P******
Date: 2019-12-28 21:26:39
Rating: 5
Comment: After going to 5 other dealerships, we came across Anthony Fregoso. He was extremely helpful with the whole process. He helped us trade in our existing vehicle and still get an awesome deal on our truck. Thank you Anthony and Champion Dodge!
Name: J*** G****
Date: 2019-12-20 21:20:52
Rating: 1
Comment: Found a perfect car and had a quick chat with their Internet chat room. I asked not once, not twice but three times if the vehicle I was looking at was available and when I showed up 2 hours later the vehicle was conveniently wholesaled that morning. Classic case of bait and switch. Be careful of this dealer. If they can lie to me to get me to show up, imagine what they can do to you once you purchase a vehicle. Very disappointed with this dealership.
Name: G****** J******
Date: 2019-11-24 10:10:18
Rating: 2
Comment: We highly recommend Champion Automotive Group Downey. If you’re looking Into buying a new car Paul is your go to guy. Hes competent and has very good customer service. We also want to thank Martin (The best Manager) for helping us with the car we wanted. UPDATED: 11/23/2019 I brought in my 2019 Dodge Charger for oil change, the service agent by the name of Rene Trujillo is extremely rude no customer service what so ever. He was trying to charger me for oil change when I’m cover under 3 year warranty. I had to addressed him we where. Until he Spoke with Jose another rude service agent. I asked to speak with manager, but was informed there’s no manager. They really need to work on their customer service. So my there for my star review is dropping from 5 to a 2.
Name: M******** S******
Date: 2019-10-22 05:34:37
Rating: 5
Comment: I truly recommend these guys out here. They went above and beyond helping with helping us get into a new vehicle. Made the process easy this is the second time we purchase a truck here. Keep in mind we come from Downtown L.A. Come down and ask for Jesus Perez sales rep and Martin Villalobos sales manager. Again thanks for all your help and working around our budget.
Name: T***** G*****
Date: 2019-10-13 21:31:14
Rating: 5
Comment: Thanks to Jesus Perez, I had the best customer service at this dealership, fast, easy and to the point. The dealership was also nice and clean, everyone was friendly and in good spirits. Purchasing my new 2020 Jeep Rubicon ❤️ was a dream. I highly recommend this dealership. Thank you JESUS PEREZ for your excellent customer service!
Name: P**** M******* (**********
Date: 2019-10-02 22:50:15
Rating: 2
Comment: More than once, I have brought my vehicle for service and had a poor experience. Service advisor are as detailed and engaged as one would expect. They have the habit of not returning calls. One other small detail, I have experienced various dealer services, Nissan, Audi, Chevrolet and Mazda and all of them would return your car after service washed. For some reason, Champion Dodge doesnt care about the small details.
Name: A***** F
Date: 2019-09-08 05:04:50
Rating: 5
Comment: I’ve been looking to upgrade from my Jeep Patriot to a newer Jeep( I’m a huge Jeep fan ) I was recommended by Adriana P. To come down to the dealership I was helped by David as soon as I arrived great service David explained everything kindly test drove couple cars after a long day of playing with numbers I walked out happily with my new grand Cherokee 2019. Best decision I’ve ever made I’m very happy and pleased that I came here great service awesome location friendly agents.
Name: M*** B******
Date: 2019-09-06 14:59:59
Rating: 3
Comment: The Salesman was great. New to the job but was very knowledgeable about the vehicle and was very accommodating and nice to work with.The Finance guy in the end doing our paperwork was also very good. He was quick and explained everything very well.The problem I have is they had the final price listed in three different sites online and on the vehicle itself. When I told them I want it, let’s run the numbers (and I had a check from my bank for payment) they came back with the cost several thousand dollars more, even after Tax, title fees. Basically they tried to pass off some “Extras” that were already installed in the vehicle that they apparently forgot to include in the cost. I was really upset on how they tried to do it. It was very shady. But in the end after some heavy discussions they agreed to honor the original price.
Name: A***** P
Date: 2019-08-17 14:21:30
Rating: 5
Comment: The absolute best and fastest car buying experience Ive ever been through, Honestly and truly. From the time I stepped in the building till the time I drove off was 3hrs Max . Norman was my sales man and couldnt have been more patient and understanding. His manager William was just as awesome. He kept it straight foward and laid out the facts no BS. Ive already gotten 2 family members asking do they have anymore deals and who do they speak to when they go in. Thanks again Norman and William for helping me purchase my first brand new car.
Name: C****** C
Date: 2019-08-12 02:35:17
Rating: 5
Comment: Our salesperson David was very patient and helpful with us. We went in thinking we werent going to walk out with a new truck due to my not so good credit and in fact, we did. He made it happen. Luis from finance was very helpful and thorough when explaining my contract and also suggested to purchase extended warranty on the truck because it was highly recommended when performing service on it. We left as very happy customers and I will recommend this dealer to all my friends and family looking into purchasing a car/truck.
Name: b**** f****
Date: 2019-08-09 14:40:15
Rating: 5
Comment: There is no other Dealership that will take care of your needs and work with you as much as possible like Champion. I’m a proud own of a ‘17 WRX my first car 🚗 and I honestly regret nothing. They took care of everything very professionally and diligently. Something even high branded Dealerships do. I thank God for this opportunity and meeting with the great people at Champion. Thanks Champion and especially the people there! If your reading this YOU DO NEED TO GO ASAP! 😊
Name: G******* A*****
Date: 2019-06-10 02:08:27
Rating: 5
Comment: Big shout out to Alex, he was very helpful and knowledgeable when we were looking around for a car to pick. Any question we had about the car he had extensive knowledge and was able to give us additional information. He went above and beyond to help us pick the right car And explained in detail the paper work. Also big shout out to Wilmer for helping us with the paper work and breaking down the cost of the car and understanding how the lease works!! 10/10 customer service!!
Name: J*** G*****
Date: 2019-05-26 16:04:17
Rating: 5
Comment: Adriana made our car buy experience easy, she was very patient through our selection process. We specifically requested her because of our previous experience with her. The entire staff is very friendly and welcoming.
Name: D**** P*******
Date: 2019-05-14 21:58:44
Rating: 1
Comment: They made a mistake and refuse to respond. Had a trailer hitch installed on a new jeep. Prepaid for special order parts. Parts dept. ordered the wrong part, which requires a refund. The refund never arrived. Have all paperwork including the refund check request. Talked to parts: get right back to you but never heard back. Called Parts Mgr., did not return call. Contacted general manager, did not return call. Questionable competence and honesty.
Name: M****** A
Date: 2019-05-13 18:45:46
Rating: 4
Comment: Overall I liked the experience the only thing is that two of the employees did not mention to me that the price and rebates change monthly as when I went the last week of April on that Sunday to check out the car I had spoken to the employees and they did not mention anything about the price and rebates changing monthly. When I went on the first day of May thats when someone else who spoke to me told me that the price changed. It could have helped if the two employees who I spoke to could have told me about the price changes.
Name: D****** S***
Date: 2019-05-11 20:55:46
Rating: 5
Comment: I went to several smaller dealerships before coming here... what a mistake! Those other salesmen acted desperate and were trying to tell me I needed to make high payments... I was about to give up when I asked my brother to take me to just browse at Champion... Cristian was amazing from the moment we parked, made sure I got exactly what I wanted and exactly what my family needed! And for way lower payments then the other guys wanted and for a newer car in much better condition!
Name: S*** R***
Date: 2019-04-22 13:22:03
Rating: 5
Comment: Very friendly staff, very helpful. Sale reps were not pushy and made you feel comfortable and didnt put any pressure on us to buy a car. Julio Gonzalez really took care of us and we would most definitely be referring people to this dealership, as well as to Julio Gonzalez.
Name: X****** C***
Date: 2019-04-04 21:40:47
Rating: 4
Comment: Working with Paul Rojas to find the perfect car for me was great. He was super helpful, patient, and and very responsive my text messages. I highly recommend Paul. The only downside was wait time for finance, but, they do get really busy so try to go on a slower day.
Name: G***** H******
Date: 2019-03-25 20:18:12
Rating: 1
Comment: It was horrible, I went in for service and they lied to me two times about how long it was going to take. I made an appointment and asked for a ride home. They forgot about me completely and after waiting 4 hours, I just ended up taking an Uber home. Guess what, my truck still has the same noise that they forgot to fix. I wish there was another location closer I can go to. Forget about calling, no one cares about you.
Name: M****** O*****
Date: 2019-03-18 17:16:18
Rating: 5
Comment: George botros was an excellent sales person and helped my dad find his dream car, he has great communication skills and explained the car in detail he was very nice and helpful and he was mainly the reason why we decided to purchase the car if it wasn’t for him we wouldn’t have purchased the vehicle! Keep up the good work thank you for our new Jeep!
Name: J*** R*******
Date: 2019-03-14 05:16:36
Rating: 4
Comment: I just purchased a 2016 jeep wrangler, the help and professionalism form Antonio was the best, he offered himself to help me bring my new car home.Im sure the success of your dealer is because you have very good sale reps.I will come back of recommend my friend and family with no hesitation.Thank you.
Name: J***** A*******
Date: 2019-03-13 23:03:02
Rating: 5
Comment: I was in search of a new Jeep and was recommended to check out Champion Chrysler Jeep Dodge. Jason greeted us promptly and was very helpful with our search. He was friendly and was not pressuring at all. He was accommodating and made sure that we were getting what we wanted. Although we did not end up buying the Jeep from him, he was such a great outgoing salesperson. It was pleasant working with someone who was not trying to make a quick buck off us but genuinely cared about us getting the car that we wanted. He went out of his way and bought us water with his own money to make sure we were comfortable. He has a great attitude and is very helpful to everyone.
Name: G** F*****
Date: 2019-02-04 20:08:56
Rating: 1
Comment: DO NOT COME HERE!! Worst service Ive experienced to date. I took my Jeep for service, I had an appointment. I waited 12 minutes in my car in their vehicle drop off area before I was acknowledged. When the employee finally came I told him I waited 12 minutes, he didnt care. He just replied, how can I help you? I explained my issues, and I mentioned that another dealership informed me that it was most likely warranty related. The employee didnt want to honor the warranty, without even looking at the issues.Im never going here again, and Ill warn all others not to go there.
Name: J C
Date: 2019-01-29 22:18:37
Rating: 5
Comment: Out of all the dealers I went to this, is by far the best I have encounter. Friendly and professional staff members. I didnt feel pressured and I felt comfortable. Unfortunately I didnt end up buying Im still looking around but just based on the experiences that I had lately at others dealers make me write this review with pleasure. Im keeping you guys in mind if I dont end up buying from Arizona Ford dealer. Keep up the good service specially the 3 girls they the best.
Name: D***** R******
Date: 2019-01-25 03:02:32
Rating: 5
Comment: Best dealership ever! They will make it happen to get you at the right price and well being treat! The moment I came in was the best experience. I recommend this dealer to anyone that is looking for a car at the right price!
Name: O**** M*****
Date: 2019-01-09 16:43:23
Rating: 5
Comment: Loved the customer service I went in there already with a negative mindset customers my credit wasnt good so I gave it a shot and man I was shocked with the service Felipe gave us. He exceeded my expectations he tried to help us out in any way that he could and he made it happen he got us into a 2018 jeep. We couldnt be happier definitely coming back and refering family and friends to go there awesome experience .
Name: J***** G******* J**
Date: 2018-12-24 04:57:23
Rating: 5
Comment: Adriana Pacheco and the entire Champion dealership from sales to finance are AWESOME!!!. I bought me a 2019 Jeep Grand Cherokee Altitude for Christmas. I wish I could give them more stars. Another dealer tried to take advantage of me, so I went to champion and Adriana Pacheco really really went the EXTRA MILE for me and my family so we could get the car that we wanted at the price that we wanted. I am extremely HAPPY. I recommend her and this dealership to anyone looking to get A+ Service. Keep up the great work.
Name: G**** F***** (***** F******
Date: 2018-12-15 20:34:16
Rating: 5
Comment: Jaime Paez helped us with our son’s first car! He was patient, informative, understanding and definitely went the extra mile for us! There was an issue with a simple light being burned out in the dash, and before he sold the car to us, Jaime made sure it was fixed to our satisfaction, calling us when the car was ready. He was very sensitive to our time constraints, and handled the paperwork quickly and efficiently, while also having the car washed and gassed before we left. I can’t say enough how happy we are with our experience at this dealership, and with Jaime in particular! We will be back!
Name: J***** R********
Date: 2018-11-28 06:30:15
Rating: 1
Comment: This dealer has really bad overall service. To get straight to the point, the people that work here are unprofessional, dishonest, deceitful, and rude! That includes management. People beware... THEY WILL SCAM YOU!!! Also, they have a 4.3 on here because they falsify their ratings! They have a 2 star rating on yelp and it even warns you that a lot of the ratings came from the same IP address because they try to improve their image by adding fake ratings. I took the liberty and posted up a picture for you guys so dont say you werent warned!
Name: E****** V****
Date: 2018-11-24 15:39:36
Rating: 5
Comment: Just bought my first car here and I am so grateful to Mildred for the guidance she gave me with her knowledge about every single car she showed me. Not only did she help me, her amazing customer service made me make the right decision. She is just plainly awesome! If anyone needs help getting a car, Mildred is your girl to go to guide you through every step! Once again Thank you!!!
Name: s****** q*****
Date: 2018-11-24 04:59:55
Rating: 5
Comment: Felipe Guerrero was very helpful he went over all the tiny details about the Jeep that I wanted and compared them to others, so I could be better informed. Made me feel very comfortable throughout the whole process. Very great salesman. - Martha Morales
Name: E**** F*****
Date: 2018-11-18 14:43:23
Rating: 5
Comment: My Sales Rep Maria was patient in helping me find what I wanted. She was very helpful and made the process super easy!! This is the 3rd car we drive off in from Champion Chrysler in Downey. All the staff is very professional and eager to help.
Name: T*** W******** O**** T****
Date: 2018-10-29 21:25:39
Rating: 5
Comment: Great Customer Service 👌by this lovely young lady Adriana Pacheco. She was very polite, friendly, very patient (I was being picky), she was also very attentive. She answered every question we asked. She went out of her way to make us feel comfortable, she sat us next to the TV so we can watch the Dodgers while we waited for her to get the paper work ready to make the deal. She helped me get my 1st car from this dealer. (2019 Challenger R/T). If you need help getting a car ask for Adriana Pacheco. You will not regret it. Shes good at what she does.I also want to thank everyone else that works here in this champion dealership that helped us out in making the deal.It was overall a great car shopping experience.Thank you-Daniel Rios
Name: C***** c*******
Date: 2018-10-26 18:50:58
Rating: 5
Comment: They have a good costumer services and also the team treats you nice I personally recommend this dealer if u plating to get any service for you car 👌
Name: C**** B***
Date: 2018-10-14 21:23:47
Rating: 5
Comment: Bought a new charger from Maria Bustillo this past weekend. She made the experience comfortable I told her what I was interested in buying and she gave me the different options that I could choose from. In love with my car. Will be recommending family & friends to this dealership whenever they’re looking to buy a car. Thanks Maria!!!!
Name: C****** M******
Date: 2018-09-30 04:54:19
Rating: 5
Comment: Came to the dealership and was helped by their salesman Jaime Paez. He was very patient with me and helped me pick a car that fit all my needs. He went above and beyond to help me get the car I had been wanting for a long time. I highly recommend him to anyone interested purchasing a vehicle at this dealership. You wont regret it!
Name: L*** J****
Date: 2018-09-23 22:30:42
Rating: 5
Comment: Absolutely cannot say enough good things about the sales team at Champion!! Very professional, efficient and ready to meet my needs. Thank you Jaime, John and Jake for taking such great care of me!
Name: V******* B****
Date: 2018-09-13 18:19:37
Rating: 5
Comment: Came to this dealership and was helped by William Garcia the salesman he was excellent with customer service! he is the type of person that will go that extra mile in helping the customer without expecting you or pressuring you to buy a vehicle which made the experience even more comfortable we felt in control of our purchase, he answered every question we had in a respectful manner explained every detail about the truck. I highly recommend anyone whos wanting or thinking of purchasing a vehicle here to call or walk in and ask for William Garcia guarantee you will be very happy you did, you will not only get the vehicle u want but with a great sales experience ever.
Name: K*** K**
Date: 2018-09-11 07:57:26
Rating: 1
Comment: First of all i came in today (08/31/18) i Parked on the service section on my 2015 Dodge Ram single cab, and no one help me out, i went in and ask the employees on the desk i want my car inspected and the just send me to the person on the next desk saying they were busy, and yes 2 of them were busy but one was just using his phone on YouTube watching a music video and didn’t bother helping me, just pathetic. Great customer service 🤦🏻♂️
Name: D******
Date: 2018-09-03 06:50:48
Rating: 5
Comment: Came to this dealership and was helped by Salesman Julio Rodriguez he was EXCELLENT with customer service! he is the type of person that will go that extra mile in helping the customer without expecting you or pressuring you to buy a vehicle which made the experience even more comfortable we felt in control of our purchase, he answered every question we had in a respectful manner explained every detail about the charger we purchased. This sales experience was the best one out of my 5 previous purchases in other dealerships without a doubt, I highly recommend anyone whos wanting or thinking of purchasing a vehicle here to call and make an appointment with Julio Rodriguez I guarantee you will be very HAPPY you did, you will not only get the vehicle u want but with a GREAT sales experience!
Name: C*** B***
Date: 2018-09-02 05:21:36
Rating: 5
Comment: One word XAVIER,AFTER a long day of car shopping, I ended up in champion dodge for a new car. The prices they have are decent, I ended up with a new Challenger v6, thats all I need. Process was smooth and Xavier answered every question with a reasonable and honest opinion. This is my second time buying here and i am happy with the way he helped me.
Name: G***** Y**
Date: 2018-08-29 17:48:15
Rating: 5
Comment: Very nice dealership. Theyre a busy place for servicing your car though which is a good thing. Very courteous personnel. The representative asks to see if you have their coupons for servicing which gives you a discount. If you dont have one, they will give one to you to use.
Name: L*** G*******
Date: 2018-08-26 05:27:11
Rating: 5
Comment: I bought a spider from Oscar yesterday in the fiat dept. and I was so impressed with their customer service and deals that I told my brother to come today to buy two commercial vans for work from Maria Bustillo!She also gave us excellent service and the best Deal!!!I would totally recommend to speak with these sales people for their great work ethics 🙏🏼
Name: z** w*****
Date: 2018-08-05 18:50:41
Rating: 5
Comment: First off I came in for a work van, Xavier greeted me with great enthusiasm and walked me through the car lot. He mentioned some of the features on different cars. We came across a nice Chrysler 300 that I had seen online and asked him to test drive. He was informative and pleasant to talk to. He offered water and I traded my Jeep Liberty for a New 2018 Chrysler 300. Now I ll come back to get the pro master I originally came in for. I couldn’t pass up the price on the 300. Marcos walked me through the financials and will recommend this place to anyone looking for a good car shopping experience. I bought my old jeep from them too. Prices are decent and the lot is well organized. Xavier is a great asset for any company he works for. Easy going and seems honest on the answers to any questions I had. I live in Whittier and happy to do business with Champion.Alfred
Name: S*** T**
Date: 2018-07-28 22:06:54
Rating: 5
Comment: Champion Dodge treated me like family . Xavier & Maria were awesome they helped me out the whole way during the process .!! The finance manager even matched another price I presented from another Dodge dealer . It was a great experience over all. Thank you guys again
Name: A*** W*****
Date: 2018-07-07 03:03:49
Rating: 1
Comment: Be VERY careful with this dealership, especially when dealing with their sales staff remotely. Worked out all of the details to buy a Jeep and twice verbally confirmed the terms that were offered (sales person assured me that the terms were prepared by her manager). We finally got prepared to sign papers and were then informed that the sales mangager “overlooked” the agreed upon annual mileage for the lease term. Now, to get the agreed upon annual mileage the monthly payment would be $40 more than verbally agreed to. I don’t for a minute believe someone with the experience of a sales manager would overlook any terms on an offer sheet. If they couldn’t meet the terms just tell me up front.
Name: A****** R********
Date: 2018-06-29 01:48:23
Rating: 5
Comment: I want thank Rudy Orosco from Service Department. He recommended to talk to Bernie from sales, Bernie, Javier, and Luis took care of me. I bought a Jeep 5 years ago from Champion, and went back to buy another again.because they took care of me. Excellent customer service. Highly recommend Champion Dodge.
Name: R****
Date: 2018-06-22 23:56:37
Rating: 5
Comment: I am so happy I came to Champion Dodge in Downey! the sales person Mr. Tony Ayala was very courteous and knowledgeable, me and my wife knew exactly what kind of truck we wanted and Tony made it a breeze we where in and out with our new 2019 Ram 1500 within 2 hrs. Tony Keep up the great work.
Name: M******* M*******
Date: 2018-04-11 23:35:39
Rating: 1
Comment: I have had a terrible experience in the last 2 weeks. I decided to trade in my car and brought it to this location since I was referred by a friend who knew a guy in financing. So we came out from Fontana to give them my business and they just screwed me over. They promised so much and its nothing but lies. Pay attention to all the details. When they had me sign the lease I was told I was getting a 0.05 interest rate on my lease. As the guy reviewed it with me right before we signed the papers he did so well in hiding a certain area which includes a rental fee. Now Im stuck with an additional $8539 through the 4 year loan on the 16,999 that they are financing for this time. Im asking for a copy of all the paperwork so I can review the details because one says its pretty much a 6% interest rate Im paying because of my credit score. Another says it a 7.75%. When I called this morning to request the copy and spoke to Enrique, he had told me that there was no rent charge. I didnt know what I was talking about. So I emailed him a copy and as we were reviewing it together and I pointed out the rent charge he tried to say that was my payment. I said no my payment for the 4 year lease is clearly 16,990 what it says here. I want to know what the 8,539 are being added for. He said in a very loud voice I didnt know anything and that he was tired of explaining, which he wasnt doing well, that we had been on the phone for an hour, (at the most it had been 10 min) and would just have someone higher than him call me and he would email me a copy. 6 hours later, no call and no copy. Please be careful and make sure to take the copy of the contract from the guys hand and review it step by step before signing anything and believing the lies told here.
Name: M A*****
Date: 2018-04-04 23:04:22
Rating: 1
Comment: Staff is so unprofessional & rude. By far the worst dealership Ive visited. They think they can talk down to you when their prices & math doesnt add up. They really tried to fool us into thinking they were giving us a deal. They stated that what we wanted & were able to afford monthly was no possible, and insisted that a lease deal was not good for the car I was looking into. Thankfully, we were able to get exactly what we wanted and what was not possible at Cerritos,!
Name: V****** Q*******
Date: 2018-03-07 19:49:45
Rating: 1
Comment: My parents had a great experience purchasing their car. It has been about 5 months and counting they still have not recieved their registration. Ive called on their behalf several times in different occasions and they are still working on it.
Name: A** O*****
Date: 2018-02-14 01:57:34
Rating: 4
Comment: Staff was very helpful & the service team were fast and efficient also sales guys were very attentive while waiting for my car only think is girls at the cashiering weren’t as friendly I went in to buy some cookies and they took their time to ring me out they’re we’re busy talking and didn’t acknowledge me until I asked if I can pay if it wasn’t for that I would have rated a 5 Star. I will still go back and hope they are more friendly next time
Name: E******** A******
Date: 2018-01-20 17:44:59
Rating: 5
Comment: They get five stars ! Excellent customer service, positive environment and friendly people, special thanks to Bill not once did he hesitate to show me a vehicle, very efficient with a great personality ! Go see him .. finance department was professional and explained everything thoroughly, I had been to two other dealerships and champion cannot be compared ! Great selection of vehicles by the way, all were just great, I brought my mother and daughter to share this experience, they made it happen ! Thanks y’all.
Name: R****** R*****
Date: 2017-12-24 14:09:08
Rating: 1
Comment: Today my brother and I took a trip down to take a look at the car After a few, I saw a chrysler 200 that they had priced at 13K with 2000 miles on it. I test drove it and loved it. The sales guy took us inside and took my info and took it to the finance guy. He came back out with a paper stating that the total price would come out to about 16k Thanks for making me waste my time not wanting to sell me the car. saying that it has a recall just because I wanted to take the payment you wanted to give me.The service here is horrible
Name: G******* M*******
Date: 2017-11-30 17:51:28
Rating: 5
Comment: We drove down from Riverside on Black Friday weekend to see if any sales were good enough to purchase a car as the previous one had failed on us. When Rudy helped us at Champion Dodge we were able to see all the viable options for a new car within our price range and Rudy let us test drive them. Rudy was really helpful and because of him and the Manager we were able to leave with a new car that my son loves. I have so far bought 2 cars here for my family over the years of 2013-2017 and have had nothing but a great experience. I do not doubt I will be coming back here if I wish to purchase another vehicle.
Name: J***** D********
Date: 2017-11-28 06:08:04
Rating: 5
Comment: Recently purchased a 2018 Dodge Challenger, and the customer service was excellent. Rudy assisted us in any questions/concerns we had, very helpful, and patient guy who guided us through the whole process. Gave us a great offer that we couldnt resist. Whoever is planning to go ask for Rudy, very polite, helpful, and generous guy.
Name: B**** R
Date: 2017-11-26 02:08:54
Rating: 5
Comment: Billy and the crew were awesome and gave me an amazing deal on the exact car I wanted. I recommend these guys 100 percent. They truly care about their customers and will take care of you. Hands down. They wont let you walk out the door without giving you the best deal possible. Highly recommend !
Name: S***** R****
Date: 2017-10-24 00:57:13
Rating: 5
Comment: Go see Champion Dodge first before you head anywhere else to buy a car! I had my choice and I picked right! See Billy Moz great salesman
Name: S**** J*******
Date: 2017-09-16 04:02:35
Rating: 5
Comment: Buy with confidence!Buying 23 cars over the years I learned the ropes, especially buying at dealerships. I shopped inventories online from Ventura to San Diego before I landed at Champion Jeep in Downey. Well over an hour drive for me, well worth it. The price advertised for the vehicle that I wanted beat other dealers by thousands of dollars and there were no gimmicks. What was advertised, was offered. No ‘Oh this rebate doesn’t apply to you’ that you experience at other dealers. A straight offer, straight numbers, the best possible deal. We had a small misunderstanding. One phone call and it was resolved, no argument. Absolutely upstanding guys. Hard to find in this day and age. I also think Champion has the largest lot selection in Southern California so you’ll find the exact vehicle that you want, not a compromise. I know I did. I am not an easy customer but I give due credit where deserved. Thank you Michael, Ronnie, Tyler, and Vanessa for your incredible professionalism. I will be back.
Name: F********** F**** N**** (**********************
Date: 2017-08-27 23:53:35
Rating: 1
Comment: Today my family and I took a trip down to take a look at the Jeeps. After a few, I saw a preowned Dodge Ram 1500 that they had priced at 25K with 20 thousand miles on it. I test drove it and loved it. The sales guy took us inside and took my info and took it to the finance guy. He came back out with a paper stating that the total price would come out to about 31k. I didnt budge, so we told him to go back and take off the warranty for the paint and to give us any other discounts that could be applicable. He came back out with another number (28k) which we still didnt like and he asked how much we wanted to spend, so we gave him an amount and now the finance guy came out and he was like this is the amount and we didnt agree so he stood up shook our hand and left us. We were ready to pay cash and go, but they sure didnt help. Their customer service is terrible. The sales guy was a bit better.
Name: T*** A*******
Date: 2017-06-20 23:40:42
Rating: 5
Comment: Our experience here at Champion dodge was great! Our salesman was Luis Gonzalez, he was very Helpful, Patient & Respectful. We were looking to purchase a Durango & He showed us the different models & took his time explaining all the details & answered all of our questions with no problem. After going back & making a decision, he was the only one we wanted to make the deal with. The staff there was straight forward with everything & made it hassle free!! I would definitely recommend asking for Luis if you go in!
Name: J**** G*******
Date: 2017-05-29 02:27:19
Rating: 5
Comment: Need help in purchasing a new car? Billy is the guy!! He was more than happy to help us since the moment I arrived to the dealer. Billy walked us through everything as simple as possible. I loved the experience here!! He was great help and thanks to him I have my new 2017 Challenger! Thanks again Billy!!!
Name: B**** c******
Date: 2017-05-15 19:42:34
Rating: 5
Comment: This was a great personal experience. I purchased my first car here and the staff management was super helpful and guided me through each of the steps. This is definitely a spot to go check out if you want a good deal and excellent service!!!
Name: V***** C******
Date: 2017-05-06 04:22:09
Rating: 5
Comment: I was very hesitant of leasing a new car, but Paul and Ivan made me feel comfortable with the decision and assured me leasing was the best way to go. The two of them were very upfront and kept it real with me. Excellent customer service and they care about the customers. 👌🏽
Name: V****** S***
Date: 2017-05-03 06:53:56
Rating: 5
Comment: Great experience here at champion dodge today. I left with my new 2017 challenger and I am super excited. The Friendly and professional staff made my first leasing experience amazing and simple. If u r in the market for a new car make sure u go to champion and ask for Alain! Hes an awesome salesman and he really cares about the customer and wants to make u happy. I definitely recommend champion dodge to anyone that wants a great deal. Make sure u look for Alain, u wont regret it!
Name: G***** P****
Date: 2017-04-24 13:30:00
Rating: 5
Comment: This is where my husband and I got our Ram 3500, great experience, fast pace for the paperwork. Hector was our sales person, just in case you want someone that has a good customer service. They have a little store inside, so to us that was a thumbs up!
Name: J***** S***
Date: 2017-03-30 01:59:28
Rating: 5
Comment: Customer service here is great. They give you a run for your money but at the end of the day they try theyre hardest to get you out the door with what you want/need. Jose and manny are probably your go to guys. Thanks a bunch guys.
Name: I***** M*****
Date: 2017-01-28 02:59:12
Rating: 1
Comment: The worst experience ever! Their service sucks, they lie to you. This would be my first credit and they told me the interest rate will be high but after one year of paying my monthly payments on time, I would be able to refinance and lower my payments and interest. NOT TRUE!!! Be careful they will add all insurance possible for you to buy that you will not even need. Bottom line they are just a bunch of liars and thiefs that lie as longest they can make money of you. Dont trust them! Plus the maintenance on your vehicle is not cover here, they will only give you one oil change and the rest you have to pay.
Name: P******** C*********
Date: 2016-11-28 21:43:06
Rating: 5
Comment: I was at this dealer to help my friend to purchase a Jeep Renegade. The Staff were friendly and helpful and the surroundings were very pleasant.I had a great experience at Champion Jeep. Many Thanks to our salesman Hector Rodriguez and his co-workers Jarvis, Ivan Hernandez and Sal from Finance. They made my friends first time car buying experience the easiest and least stressful.You guys did a GREAT JOB!I would recommend Champion Jeep dealership to family and friends.
Name: C******
Date: 2016-10-23 01:57:54
Rating: 5
Comment: This dealer has great customer service! They recently remodeled it and it looks so nice and modern. We just purchased our second car from here. Everyone is very friendly and theyre willing to work with you. Stephanie, Ivan, and Diamond helped us out during our visits. They even stayed after hours to answer any questions we had, not pressuring us in any way! We are now owners of a Dodge Charger and a Jeep Wrangler!
Name: A****** C*******
Date: 2016-09-30 01:46:41
Rating: 5
Comment: I was greeted right away by Andres, who was very warm and welcoming. This was the 4th dealership Id been to this month (wanted to really explore my options) and this was the first one where I actually felt comfortable. I felt like I wasnt lied to or scammed, I actually ended up not buying a car during my visit but I got great recommendations and advice from Andres. Will definitely be coming back.
Name: V**
Date: 2016-09-30 00:55:46
Rating: 5
Comment: I love love love this dealer, the people that work there are so nice, great costumer service. Andres Cuervo was the most helpful he gave me great prices, he took his time to show me around and was very patient. Awesome experience definitely going back !
Name: A****
Date: 2016-09-29 22:49:02
Rating: 5
Comment: Thank you Ceasar Cortes!! Ive been looking for a Jeep SUV recently to romp around in, and he definitely was super helpful in showing me different vehicles that helped me with what I was looking for. He was very friendly, and easy to talk to, and what I loved was that he didnt give me the vibe to really push any sales on me but to assist me in deciding which car to purchase! Definitely left well informed, and cant wait to come back shortly to him for all my vehicle needs!
Name: F******* C*****
Date: 2016-09-29 20:36:12
Rating: 5
Comment: I was extremely happy with the customer service that I received. From the minute that I stepped foot on this establishment to the minute I walked away with a new car. Cesar Cortes was able to answer all my questions and was very knowledgeable about the products he was selling. He did everything in his power to get the price I wanted!
Name: L********* D***
Date: 2016-09-28 22:02:15
Rating: 5
Comment: Great customer service!If your planning on going ask for Estefani Lara she did a great job at helping me find the car that best suited me! Shes nice friendly and really patient. will definitely be sending my friends and family to her👍🏼
Name: A***** Z*****
Date: 2016-09-28 18:42:06
Rating: 5
Comment: I want to give recognition to Paul Rojas who was the agent that assisted me in my car purchase. Paul was very friendly and with a great positive attitude. Great handshake by the way. He was very helpful and provided excellent detailed information to all my questions. Thank you Mr Rojas for a great car shopping experience. Id definitely refer my friends and family to this dealer to meet with you!
Name: V****** V*****
Date: 2016-09-28 16:51:35
Rating: 5
Comment: As a first time buyer I was a little nervous but as soon I stepped on the Lot everyone was very welcoming. Im very thankful with my sales person Denise Flores because she was very helpful and made me feel comfortable at all times. She not only helped me find the truck I was looking for but also gave me a great deal. I am very satisfied with my purchase.
Name: I******* R********
Date: 2016-09-28 05:03:13
Rating: 5
Comment: As a first time buyer I have got to say I came home absolutely satisfied. I had a good experience car shopping with the help of Denise Flores. She was wonderful. She answered each and every one of my questions. Without any doubt, I will definitely recommend this dealership.
Name: G******* E******
Date: 2016-09-27 06:19:42
Rating: 5
Comment: I absolutely loved my car buying experience at this dealership. A lovely saleswoman named Denise Flores made it all possible. She was very knowledgeable of the Dodge brand and what their different vehicle types had to offer. Most importantly, she was genuinely patient and kind.
Name: Y****** L***
Date: 2016-09-27 06:06:13
Rating: 5
Comment: I am extremely pleased with my new jeep, and my purchase experience with champion dodge in Downey was excellent . Denise Flores was extremely helpful she explained the benefits of buying versus leasing. She kept me informed and made sure I was comfortable. The service overall was great.
Name: S******* 2***
Date: 2016-09-23 22:11:24
Rating: 5
Comment: Best car shopping experience! We were greeted by Justin Salcido... Very friendly, professional, and great on providing helpful car information. I would definitely recommend this place and Justin as sales Rep. Best part was how great he was with working with us and our kids... Usually sales people get annoyed with kids but he made sure the whole family was taken care of. Be sure to check out this location and their friendly sales Rep! 🙂🚗
Name: J******* C*****
Date: 2016-09-22 16:55:31
Rating: 5
Comment: I had a great experience at Champion Dodge thanks to Manny Sanchez, without a doubt he has been the best salesman me and my family have dealt with. he was helpful, made me feel comfortable about buying, and was very knowledgeable about the vehicles. Im very happy with my new car. I will definitely recommend Mr. Sanchez and Champion Dodge to my fiends and family! Thank you
Name: D****** G*******
Date: 2016-09-22 05:51:21
Rating: 5
Comment: I went to so many dealerships before running into this one, and I am so glad that I did. Im very thankful for the help I received from Andres Cuervo. He was so patient and friendly. Being a first time buyer you have so many questions and Andres answered every single one of them and made me feel very comfortable. I couldnt be happier with my purchase. Thank you.
Name: M**** F*****
Date: 2016-09-20 16:34:02
Rating: 5
Comment: I had an amazing experience purchasing my car with Efren Chavez. He was not pushy, worked to get me a good deal and always consider my budget. He explained detail by detail how the process works, since it was my first time buying a car at a dealership. I had gone to another dealership and had to leave because I was confused with the process. Thank you Efren Chavez for the no hidden charges and for being patience !!! I will recommend to ask for him you will not regret it!
Name: F**** M*****
Date: 2016-09-17 21:24:35
Rating: 5
Comment: Unsure of the deal I would get due to my recent credit, but Cecilia Espinoza made sure I still got the deal I wanted and the car I wanted. She was very knowledgeable and made sure I felt comfortable, unlike some other places who tried to pressure me into buying a car I didnt want. I highly recommend her and the staff who made a usually painful experience a pleasant one!Thanks guys!
Name: L****** L******
Date: 2016-09-14 16:13:06
Rating: 4
Comment: Champions experience was good. Beautiful new clean building. Denise our sales associate was straight forward and extremely helpful. We were at a crunch for time and she made it her priority to help us out. I would recommend you to check this place out, ask for Denise shes the best one there.
Name: H**** G*****
Date: 2016-06-07 12:49:32
Rating: 1
Comment: Bought my truck a year ago, works great, but I still didnt like that they force you to buy the warranty that covers the paint and scratches, almost an extra $1000.00 ( one thousand) fee. Will take my car for the paint job in December and see what kind of service they give, will update stay tuned,
Name: R****** O********
Date: 2016-02-29 17:45:33
Rating: 1
Comment: I went in for a simple oil change and to change out the oil filter. Well after taking them 2 hours to complete the service I received my car again. As I drove off the lot a service light came on and indicated that my oil was too high. I then decided to turn around and go back because this should not be. I pay the dealer price to ensure that the work is done properly. The mechanic then assured me it was filled correctly. Rudy and the mechanic then took my car for a test drive. They came back and both told me everything was ok. I told Rudy that this a bit of an inconvenience to come back after it was serviced and he did not care. Well I drove off then only for the service light to go on once again. I dont know if the mechanics are certified but the guy that did my service over filled my oil. I came home and serviced the car myself only to find that it was extremely overfilled.WASTE of time and money.WORST customer serviceMy advice AVOID THIS DEALERSHIPI sent them an email on how unprofessional the job was and have not received a reply it has been a couple days now. I will update if I get a response. Do yourself a favor and avoid the headache and go to another location.
Name: M********
Date: 2015-07-14 16:10:38
Rating: 1
Comment: Would leave no stars if I could, took my dads truck to get serviced for a recall and they were great. Im personally looking to get a car and I figured why NOT start here, a sales rep greeted me and seemed like a good stand up guy, he said he would be with me in a minute there I was 1 hr later and I was still waiting I decided to blow the rest of my 2 hrs waiting at a different dealership!!! Avoid this dealer I personally dont mind paying more for better service!
Name: A****** G****
Date: 2015-05-02 23:27:59
Rating: 1
Comment: Their word is not their bond. I bought a used car. and they told me it has a 30 day warranty on it. Went to get my lights fixed in my car but they told me to talk to Jose sales manager and told me it was not on paper there is no warranty and is a as is sales. Why the hell would I buy a used car from the dealership if it has no warranty on it. I told him you guys promised me theres a 30 day warranty on this car financial guy told me theres a 30 day warranty on this car. he just told me its not on paper so theres no warranty. you cannot trust anybody there now. they tell you something you make sure to have them write it down and sign it. For one thing they lost my business and my friends for life. if I was you guys dont buy a car from these guys. they going to f you real good. Also check them out on Better Business Bureau. they have a D- dont believe me check it out yourself.
Name: N***** S***
Date: 2015-05-02 16:43:12
Rating: 1
Comment: Not very helpful vehicle service staff. I arranged an appointment over the phone for a Saturday, went in, met with some helpful mechanics/desk guys--and was essentially chased off when I got moved my vehicle into line. The service agent said they didnt do my type of appointments (safety recall) on Saturdays. Fun.
×
Name: R****** B*********
Date: 2024-06-29 02:40:12
Rating: 1
Comment: Ive taken my 2020 Jeep Gladiator to this dealership for service for the past year or so now. Never really had an issue or anything to complain about up until a few months ago, and then again today (6-28-24). I noticed water leaking in from the back window of my truck and told one of the service advisors about the problem. He told me he would check to see if it was covered and could be replaced without charge. Its been nearly 9mos now and still no word back. Today at 8:15am we had an appointment for service. Afterwards we drove it home and parked it. About an hour or so later we drive to the store and the engine light had come on. I immediately called the service department and the operator transferred me to a service advisor. Low and behold no one picked up. Shocker! I left a message asking for someone to return my call. I call again 8hrs later and explain to the operator that I still hadnt received a call from anyone and that it was very unprofessional of them. The engine light still remains on the dashboard and I plan on paying them a visit tomorrow morning. On a side note, when we went to the appointment this morning, we saw a lot of service desks with computers manned by employees all having a laugh and doing everything but working. Amazing. At $160.00 for oil service, I expect someone to return my call.