Kerbside pickup
Yes
Charlevoix Ace Hardware in Charlevoix
Categories
Location on the map
Charlevoix, Charlevoix County, Michigan, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Repair services
Yes
Service guarantee
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 231-547-6232
Site: https://www.charlevoixacehardwar...
Site: https://www.charlevoixacehardwar...
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–7PM
- Saturday:8AM–7PM
- Sunday:8AM–6PM
Comments (165)
My go to hardware store! Thank you for excellent service and products!
The best hardware store ever. Lots of basic hardware & paint, plus all the grilling and outdoor things you need. Fantastic staff, always friendly and always willing to help you complete your project.
Ace Hardware in Charlevoix offers excellent staff to guide you and complete products to see the job through. We remodeled a porch and put in new steps and their help was extremely valuable.
Ive been shopping at my local ACE for years and have spent alot of money there despite having cheaper alternatives. On this day I was treated like a homeless bum or something worse. I explained to several store employees that I needed to compare different items so I could budget what I could buy then or wait until I had more funds. There was always someone coming up to me or watching me from a distance. Finally an employee came up to me telling me I couldnt write down prices from the store. I was about to pick out a respirator and had an appliance bulb that I needed and was ready to purchase. I kept this item in plain view at all times. Why was I treated this way? I will never stop at your store again. I have receipts from purchases going back some years and they total up to over two thousand dollars.
Great group of employees!
All the staff was helpful and asked if we needed any help. Great service with a little bit of everything
Friendly staff, any hardware, any tool. Love it.Their team works as family
If your looking to lose yourself for a couple of hrs; look no further. Courteous , helpful staff. The owner will insist that you wear a mask to shop there.
Awesome hometown friendly , professional store! Very helpful! Another visit today. They never let me down. They always come through for me. Honest and fair!
One of everything you might need. This ACE has bailed me out many times as o have done projects. From tools and blades to concrete blocks, piping and electrical, they have it. Prices might not be the lowest but their service, knowledge and product variety is outstanding. You will spend any difference in price on gas going out of town. Great hardware store.
Great location and fun/smart staff. Good firewood and some nice deals on charcoal
On a very busy day they went out of their way to help me find an item from the warehouse. Loaded the mower in my car and smiled all the time. Best service in the north. And the price was less than four other places including the box stores.
Lots of products crammed in a small area. Great staff, busy place. Take your time looking around, lots and lots of stuff!
Our favorite go to place in Charlevoix...I think we are on first name basis...always,very helpful! Thanks Charlevoix Ace!
The people here are very helpful and friendly
By far, one of the friendliest stores Ive been in. Multiple workers introducing themselves and asking if any help is needed. Great example!
The best stocked hardware store Ive been in. Ptenty of knowledgeable staff. Open 365 days a year. Rent almost everything. Garden center to nuts and bolts. Tools to electrical. Plumping to heating. Grilling to pool supplies. Paint to car wash. Automotive to home cleaning supplies. Chain saws to boat essentials. Shovels to water softener. Get it, they have everything or will get it for you. Buy local.
Extensive inventory and VERY helpful staff. Management and staff are mask compliant so I feel safe shopping there.
Staff friendly and helpful
Theres plenty of staff to help you if you need it and they have a lot of different tools and anything you might need to do like DIY projects!
Extremely wide selection of products, the most helpful/friendly staff, Mike and Mark go far and above the norm in costumer service! A real pleasure to find this kind of service!
Did not have what I needed
Staff is beyond helpful, very consistently. I love walking in here. Great store, lots of options, clean.
They are always more than helpful. Always work with me tryong to figure out what I need or what would improve my ideas! The best! I go to CHX Ace for all of my project needs!!
I usually dont get creative writing urges about hardware stores, yet CAH awakens the Muse. The staff is what sets this place apart. Id skip a big box store to spend my cash here if only to help keep a place like this in business. They are nothing short of fantastic.
Wonderful, friendly staff and a huge variety of products! A great place to shop!!
This place is great , they have a little of everything. The employees are so nice and helpful.
Always helpful, excellent customer service, even gave us a deal with our plumbing issues!
This store has everything one could need.
I would give this store a hundred stars!! Each employee asked if i was ok and answered any questions i had. I have never been in a store that was friendlier!!
Huge selection and variety of items. More than I have ever seen in any other Ace!
Its a nice store the staff is really helpful. It seems to me they know what theyre talking about.
Great local place. Always helpful staff. Only place to go (in my opinion) for getting fasteners in quantities you need. Items priced fairly.
Best service and a fantastic selection of hardware, plus they host the Lions Club Christmas Tree service every year. Extremely involved in the local community.
Great inventory and super awesome staff - GREAT customer service. Its obviously a culture here, cuz its this way year after year. Good job, management!
Great team. Always have staff ready and willing to lend aid.
Fantastic customer service and selection. Wide variety of tools for purchase or rental with a great garden center as well. A Charlevoix staple.
They are the BEST! Really like this store and the staff!!!
This store has great service. There is always someone readily available to answer a question or help locate an item
Staff is very friendly and helpful, everytime I go here I am greeted and assisted by the staff right away!
One of the most stocked hardware stores around! Very friendly helpful staff!!
Great service and never disappointed when trying to find what I need
Great service and helpful staff!
Nice store
Very helpful every time I go there.
Ace Hardware had a tremendous selection of items and the staff was very helpful in finding them. Prices were very reasonable.
Had everything I needed and associates helped me find it real fast. In and out in less than 3 minutes and back on the road.
Good selection of merchandise, clean, organized store. Extremely helpful staff!
Always very helpful and friendly.... never fails I find what I need and more!!
It was great as always there staff is always very helpful.
Always have what I am looking for and staff is extremely helpful
Always helpful,seems to have better quality
Fast service, great asst. Of fasteners knowledge of using asst. Tools great job Ace for your help today
Love the staff! Always happy and helpful
Well stocked, helpful friendly staff.
Great store...they have everything a person needs
Like most Aces, they have most everything you could be looking for and more. Very friendly and helpful staff.
The staff is always friendly and more than helpful.
Very friendly staff here an they got everything.
Always have what I need to complete my project! Great customer service 👍!
Great staff, helpful and friendly
There are friendly helpers everywhere to help you find what you need and even offer advice or recommendations. Fast service.
Great people very helpful
Great small-town store with excellent service
Great hardware friendly people helped this out of town boater
Great people amazing store
No thanks. Maybe in a pinch but hardware dept. there is not customer service oriented AT ALL. Ill stick with Farm and Home, Ace in Acme or Amazon.
Well run, professionally managed family business. I love to shop there.
Always helpful.Big staff that can answer questions.
Had everything I needed, with great service.
Always helpful and friendly, good people
Great helpful employees and selection of goods.
Very helpful for a hardware store they have a lot of inventory
Awesome service.Would recommend this place to everyone
Great place with helpful staff!
Always a great experience.
Super helpful staff in at this location.
They were the only place open on a Sunday that had what I needed. Had to wait 10 minutes to talk to the expert, was not very knowledgeable but was able to point me to the location of what I needed.
Great selection of hardware and a very knowledgeable, helpful staff
Helpful staff like most ace hardware stores.
Nice friendly people here. Prefer this over a big box stores.
Very helpful and they had everything I needed
This store has one of the broadest selections of any Grand Traverse hardware store.
Very helpful staff.
They found the canner seal for my pressure cooker that I needed
Great hardware store. Very friendly and knowledgeable service!
Nice store. So much to look at. Huge garden area.
They have anything you need!
Very courteous and helpful staff.
Old fashioned hardware storeFriendly hardware man is true.
Awesome group of people. They make you feel like family.
Wait for Bill. Its worth it. Ya figure out whats best and makes sense.
Great selection, helpful staff
Axe hardwares are just better up north. Its a fact
Great selection and friendly staff.
Great selection knowledgeable staff
Love this place they have everything
Ace Hardware in Charlotte boy truly does have the helpful hardware man.
Great friendly services
Always helpful.Always knowledgeable.
Always friendly, helpful and have what I need
Very very helpful! Thanks!
Always helpful, always friendly, always fast.
Very friendly and polite...very knowledgeable..
Always helpful. Good product knowledge.
It a nice place friendly staff
Very friendly and helpful staff!
Excellent selection and service 👍🏼👍🏼
Nuts and bolts are not the only thing you find here
Very helpful, great service.
Great store, great people...
Very helpful staff
Doesnt always have what I need
Great hometown hardware store.
Great customer service
Friendly knowledgeable staff!
Very helpful, always someone to help
Quick and courteous customer service
Well stocked store with rental equipment
Great small town hardware store
Helpful, friendly help.
Our hometown ACE is OUTSTANDING!
Customer service is excellent.
Great deal on b b q grills.
Large and very well stocked
Great service as always
Great service
Always find what I need!
Great service!
Friendly, had everything I needed.
To many people working there . Wow
Very helpful employees
Helpful as always
Mark and the crew are terrific !
GREAT customer service!
Fast friendly service
Whatcha need? they got it
Busy but helpful
A hardware store as all should be.
Great people
Great service
Always Great!!
Great store
Best hardware in charlevoix
Simply the best!
Always the place !!!
Very helpful!!!
Love this place
Overpriced junk.
I work there
Good location
Has everything!
Great
Ace is the place!!!
Great local hardware store. Staff extremely helpful and friendly.
Total reviews rating 4.7
165 Reviews for Charlevoix Ace Hardware 2023:
Review №1
2021-12-02I love shopping here and they are a great customer of ours as well! Thank you!
Review №2
2022-06-23Love these people! Always super helpful and happy!
Review №3
2022-03-15Great place to pick up that extra part or paint you need to finish the job
Review №4
2021-07-14Great store, with great selection - pretty much anything you will need. The staff is there offering help within a minute of you walking in the store. I have to give a special shout out to Mike who took time to help me find the faucet fitting I needed even though it was at closing time. They always go the extra mile to help!
Review №5
2021-09-07Not very happy with my recent experience here. I had to make some emergency safety critical trailer repairs while on a fishing trip so I thought that I could come to Ace and the people there would be helpful. They were not very helpful and were in fact quite rude. The staff I asked for help just told me what aisle to go to (3 times it was the wrong aisle) except for one gentleman in the fastener aisle who actually helped me but he quickly disappeared after I told him I needed to buy more stuff.A different gentleman recommended that I try a hacksaw to cut through several 1/2” steel sections when I was looking for an angle grinder. He said he did it all the time. I seriously doubt that was the case. This same gentleman after I had gathered $600 of items to purchase asked me “if he could help me find any more stuff I didn’t need”. His boss was also very rude and refused to help me at all.I had to make the trailer repairs in the parking lot to ensure that I had access to additional hardware if needed. Almost all of the staff came outside to help other customers while I was toiling away on the trailer for the next hour or so in the rain. None of them offered me any help or asked how it was going except for the young kid who was a actually a nice guy.The older gentlemen on staff just looked away to avoid eye contact when they walked by (ace is the helpful place right?). I didn’t need any help making the repairs but if your slogan is “the helpful place” maybe offer just to be nice?The unhelpful manager rolled down his window to yell at me from his car on his way home for the day while I was frantically working to repair my trailer. He said “I know you just bought $600 dollars worth of hardware and tools from my store, but make sure you don’t leave any of it in the parking lot or people will get flat tires. Ace is the helpful place right? There was no mess at any point nor did I put a single piece of hardware on the ground at any point.
Review №6
2022-04-07Ok place to get supplies. Staffing can be suffocating at times.
Review №7
2021-12-28Very nice when you walk in a young man ask if we needed help. A smile on the face goes along way.
Review №8
2021-12-14Great place for all your needs. Mike is the go to man anytime I have any problems with any project he always has the fix.
Review №9
2021-09-26Great place. Great staff. Very helpful. Has just about anything you need. One the best Ive been to .
Review №10
2021-06-11What a great bunch of people. So helpful. Its my favorite store in town. Mark and his crew 2 thumbs up !!Thank all of them for always helping me out