Cherry Republic Charlevoix in Charlevoix
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Charlevoix, Charlevoix County, Michigan, US
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Site: https://www.cherryrepublic.com/l...
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–8PM
Back in December, I was visiting Charlevoix for the holidays. Long story short, I purchased two delicious bottles of wine, and continued to shop around. There was a snow storm outside, I slipped and fell on top of my bottles of wine. I walked into the shop just looking to dispose the broken bottles. To my surprise, the lovely staff working offered me a band aid (because I was bleeding), and even replaced my bottles of wine at no charge. An incredible store with such a genuine, lovely staff. Ma’am, I can’t remember your name, but thank you! There was no obligation to replace them, as I had walked out of their stores with the bottles in perfect condition and broke them due to weather conditions; 𝐏𝐮𝐫𝐞 kindness from the staff.
Horrible customer service! Spent the weekend in Charelovix and visited the store twice. Both times the staff acted like we were inconveniencing them! We thought maybe we came in close to closing time but no! They didnt close for 2 hours after the time we left. Planned to do the wine tasting but left instead due to the rudeness of the staff.
Total reviews rating 4.3
47 Reviews for Cherry Republic Charlevoix 2023:
Review №1
2022-06-08Cherry Republic is always the best. Hands down, greatest salsa ever. The samples are also a plus - it’s like a buffet of heaven.
Review №2
2018-09-12A very nice store dedicated to everything cherry. They have little tastes of a bunch of stuff. From dried cheries, to cherry ketchup and cherry bbq sauce, to cherry horseradish and cherry mustard, to cherry salsa and preserves. I even bought a carmel flavored cherry apple sauce, because why not! I also bought a True Cherry Soda, excellent taste. Plus a Cherry Root beer, havent tried yet.They also have a wine and cider tasting area. 5 tastes for free or $7 for a taste of everything, including the reserves. Plus you keep the glass. We did the free and really enjoyed what we tried. I bought two bottles.Overall a 5 star experience. Would I return? Yes I Would.
Review №3
2018-06-17Great products and very well-managed. I highly recommend if you want a taste of Northern Michigan stop in and purchase something from the Cherry Republic. its a great store
Review №4
2021-03-27I visited this store on 25 Mar 2021. I had a great time. The sales lady was very polite. We discussed differences in products, heat, current events, and more. It was a great stop on my journey. Customer service was outstanding. The store was neat and clean. Nothing to complain about here. Thank you for spending time with me!!
Review №5
2021-03-19Great experience. Very friendly woman waited on us and couldnt have been more helpful, especially since my husband was looking for a specific wine. Also, we got some great products. Will go back again soon.
Review №6
2021-03-08The shop was very clean, well-laid out and easy to move around in. The lady (Dee) was friendly and talked with us for a few minutes as we were checking out.The products are all very good - a little pricey but you are getting great products for the cost, all while supporting local and state economy!
Review №7
2020-10-16We came in unknowingly they were about to close. Without even greeting us the young lady at the register told us You have one minute. In a rude tone. Thats just awful customer service. 10/16/2020 This was our second trip to the same store. My husband and I came 6 months ago. Our experience was very similar to the negative reviews on here. The staff could use a refresher on proper customer service.
Review №8
2020-08-26While they had products that many tourists may find interesting, customer service was horrible. In particular the lady at the register named Dee. She was apparently not in a great mood. We didn’t know what we wanted; first time in the place and we may not have noticed the directions for covid distancing once. Anyway, when we were ready to check out, she said “are you ready NOW” no smile on her face even behind the mask people can sense if you are being nice and courteous. Dee clearly did not like how we looked like or the fact we were shopping around. Dee, life is short lady, I suggest you find a job you enjoy away from customer service. Will never set a foot in that place again!
Review №9
2021-03-17The customer service was not good. They do not make you feel welcome at all. I notice that this is the main complaint against this establishment. Why would they not focus on customer satisfaction? And it seems they have a cookie cutter response to most complaints. Odd how they turn this review into a political issue.
Review №10
2018-11-12Michigan perfectly consolidated into one store. Never ending free samples of so much variety. The cherry pop is amazing. We love the salsa, the cherry pie filling, and the cherry BBQ is amazing on pulled pork. The staff is friendly and the store is perfectly located in town. One of the best places to visit and one of our favorites everytime we are in town