Chino Hills Ford

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Name: P*** D****
Date: 2024-06-27 14:59:28
Rating: 5
Comment: Thanks, Carol, Mo and the team at Chino Hills Ford. My wife loves her new 2024 Bronco Sport.

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Name: d**** p********
Date: 2024-06-26 21:16:41
Rating: 5
Comment: Chino Hills Ford was very nice to work with when we purchased our car. Ovi and his supervisor Moe were very nice, not pushy at all, and worked with us on a deal we could afford! I would definitely recommend buying your next car from them.

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Name: B**** E******
Date: 2024-06-26 02:56:07
Rating: 5
Comment: Come visit my buddy Magic Mike! 100% recommend to everyone who’s looking for their new or used car and truck! Hard working salesman that goes above and beyond. Tell them Benny sent you. Great people, hard working, best deals and easy process.Thanks again Mike, will be referring all friends and family to you.

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Name: G** C**********
Date: 2024-06-26 01:02:21
Rating: 5
Comment: Just bought my second truck from Chino Hills Ford. Veronica and Moe were very helpful and straightforward. Awesome job.

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Name: C**** B***
Date: 2024-06-23 05:41:52
Rating: 5
Comment: Chino Hills Ford was absolutely amazing! The purchase process was stress-free and our salesman Mike was great to work with. We got a price over the phone and they stuck to their word. There was no back-and-forth games. Mike was very polite and knowledgeable and made the purchasing process very enjoyable we will be buying all of our future Ford cars there.

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Name: T**** N**
Date: 2024-06-22 18:38:54
Rating: 5
Comment: Chino Hills Ford did a great job with selling me the truck I wanted at the price I wanted. Highly recommended!

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Name: L***** A****
Date: 2024-06-18 19:03:06
Rating: 4
Comment: Great service and clean environment. Sales person, Mike is a great guy very helpful and always in communication! Ended up settling with this deal ship and couldn’t be happier.

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Name: D**** E******
Date: 2024-06-17 17:38:41
Rating: 1
Comment: Went there Saturday to pick up a part I ordered and they charged a Non-Cash Charge. What a joke. Credit card processing fees are a part of doing business. Only shady businesses charge their customers to pay credit card. Last time I am buying anything here.

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Name: D***** R***
Date: 2024-06-17 17:03:34
Rating: 5
Comment: I can always count on this dealership to do an excellent job on my 2020 Expedition. The staff is always friendly and helpful.

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Name: C******** J*****
Date: 2024-06-15 00:26:33
Rating: 5
Comment: The facility was clean, the staff was friendly, and knowledgeable.

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Name: a****
Date: 2024-06-13 00:51:04
Rating: 5
Comment: The customer service at this dealership is phenomenal! mike helped my mom and i buy a 2020 gmc yukon. he was extremely polite and made things very easy and simple. :)

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Name: A***** A****
Date: 2024-06-11 20:18:52
Rating: 5
Comment: Went in to get a used tundra they had on the lot and came out with it. Magic Mike helped me and my family out a lot and is super easy going and will make you feel like family. If you need a salesman that will listen to you and not pressure you I highly recommend you ask for Magic Mike. Special thanks to the finance team for getting me approved and getting me the deal I wanted. Will definitely do business with them again.

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Name: H**** A*****
Date: 2024-06-11 14:47:05
Rating: 5
Comment: 5 star service for Olbi. Guy always goes above and beyond to make the guest happy. If you need to buy a car ask for Olbi or special order a car ask for Olbi. Thanks for all your help.

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Name: N*** L*****
Date: 2024-06-11 04:40:31
Rating: 5
Comment: Great experience buying a used car from them. Stayed open late for me. Gave me a great deal. Decent trade in value. Ovidio Lugo was very helpful and funny.

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Name: M**** J****** (**********
Date: 2024-06-10 03:31:22
Rating: 1
Comment: Had a bad experience yesterday, went to look at a vehicle, walked around and no one came to help us. We had to go find the manager inside in his office. Finally went on the test drive and did not like the vehicle the salesman Daniel takes us inside which was weird, puts us in the back at a desk where he said he was going to start the finance process. I told him several times we did not the like the vehicle and he still kept proceeding in his computer. I explained it one last time more firmly that we were not interested in that vehicle. I asked about my trade and we were left alone in the back for over 20 mins and we finally just left. No one said anything or tried to help us as we walked out. Very poor service and we will never go back and very disappointed how we were treated.

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Name: M**** G*******
Date: 2024-06-08 20:22:52
Rating: 5
Comment: I really recommend Mike as a sales person for your automobile shopping at Chino Hills Ford. He is an excellent person never pushed never pressured. They have a great inventory

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Name: G*** S
Date: 2024-06-06 17:33:19
Rating: 5
Comment: Impeccable service. Because the nature of my job, I have the conscience of dropping off my vehicle overnight. When my vehicle is done, I can pick up my vehicle after hrs.

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Name: S******* A*******
Date: 2024-05-24 22:25:07
Rating: 5
Comment: Great experience on getting my lease. My Salesman, Blake was great! I recommend Chino Hills Ford to you if you are looking for a smooth process to getting a vehicle!

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Name: D**** H********
Date: 2024-05-23 20:05:29
Rating: 5
Comment: Absolutely five stars! I contacted five dealers trying to get a Maverick hybrid truck. Only two of those dealers told me the truth about bottom line dollars, and this is the only dealer that came through.When I buy a new vehicle, I create a relationship that is going to last at least a decade. Chino Hills Ford is the only place I will go for probably 10 years or more.The Superstar of the day here was my sales rep, Ovi Lugo. Everything he said to me was the truth. Even though the dealership is over eighty miles away from my home, this is the place I will go from now on. When it came to the truck, other places led me along, made me drive a couple of hundred miles and didnt come through. But when Ovi said he would hold the keys, he did. When he said finance would call me, they did. When they said go ahead and drive up the truck is yours, it was.I also want to thank Moe, Sheryl, Jesse, Blake, and Christian. Everybody there came through, did exactly what they said they would do, and treated me like a long-time friend. It was very refreshing, and probably the best experience Ive ever had purchasing a vehicle.If you want a zero pressure purchasing experience where people tell you the truth and actually work with you to get a price and payment that are right for you, this is the place to go.

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Name: M***** U****
Date: 2024-05-23 03:01:54
Rating: 5
Comment: Took my vehicle for oil change. Service was advisor very helpful and courteous. Service was done in a very timely manner. Overall, very happy with the service.

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Name: E*** C*******
Date: 2024-05-22 14:47:28
Rating: 5
Comment: The service team at Chino Hills Ford is great! Had my vehicle in and out in a matter of hours.

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Name: R****** M******
Date: 2024-05-21 01:27:09
Rating: 5
Comment: Great communication. Precise inspections conducted on the vehicle and work is prioritized to the customer’s needs and requests. Never any pressures but recommendations are suggested and written.

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Name: G***** H********
Date: 2024-05-16 10:03:00
Rating: 5
Comment: Karan was very professional and friendly, the managers were willing to work with us to fit our budget with a right vehicle. Worked the deal way past closing time but made it a great experience. Dealership was very nice and clean.

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Name: E*** P*******
Date: 2024-05-13 16:12:22
Rating: 1
Comment: Waited almost two years for a Ford Maverick, special ordered it last August(23) through Ford website. Picked Chino Hills Ford as my dealer to ship it to. It finally shipped in March(24) to dealer. Dealer never contacted us, and they sold it (which likely was their plan so they could mark it up). They didn’t even seem to care when I called wondering about its status. They literally said, “Just come on down and look at other things we have available - we don’t have what you ordered but, you should be able to find something you like.”In the late nineties I had a Ford Explore for 3 years that required $9k in warranty repairs. Swore I’d never buy a Ford again. But after 24 years we gave it another shot, only to be disappointed again. So, thanks to my overall experience with this dealer, and zero response from corporate. I will forever and always never consider a Ford product again.UPDATE: Since I can’t respond directly to the dealership response below - I will do so as an update.1. Why is the onus on me to reach out to you? You should have my contact information. You’d have thought that might have been job one when the Maverick arrived at your dealer.2. If it makes you feel better, it turns out this isn’t just an issue at your dealer. A neighbor told the same story about their Maverick order from a Ford dealer in Norco. Hate to think it’s the method of operation at all Ford dealers.3. Don’t waste your energy on me, you’ve already lost me as a customer. I can’t even imagine how you could make it right, because you aren’t going to lose money trying. Instead, spend your time with Brianna (who responded to my Yelp review, along with Sheryl (whom she mentioned), and with anyone else necessary and come up with a plan to insure the next customer that waits 8 months for their special order vehicle actually receives a call, is welcomed when they arrive to pick it up, and is thanked for their purchase. This will be important moving forward, because what I’ll continue to do is share my experience with anyone and everyone looking to purchase a Ford.

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Name: F*********
Date: 2024-05-12 21:06:15
Rating: 5
Comment: This place is awesome ! They changed my oil, rotated my tires and checked the important stuff in my car . Most people dont have time to check there cars this days, so its important to have a reliable place like this.

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Name: J******* L*****
Date: 2024-05-03 07:47:54
Rating: 5
Comment: Thanks for taking care of my issues and to my service advisor Jaime and the young lady who helped me on the phone prior to the appointment

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Name: J******* G*******
Date: 2024-05-02 20:11:56
Rating: 5
Comment: Olivia and her team were courteous, professional and did an awesome job at getting our Ford family back on the road quickly at the lowest possible cost. Thank you much!

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Name: N***** L****
Date: 2024-05-02 19:20:21
Rating: 5
Comment: Jordan was amazing, guided me throughout this entire process and made sure I got exactly what I wanted!

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Name: R*** S
Date: 2024-05-01 02:58:10
Rating: 5
Comment: We had great experience working with chino hills ford. They are very professional and they gave us the best deal in Southern California area.Highly recommended.

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Name: C**** L***
Date: 2024-04-17 18:01:30
Rating: 4
Comment: I loved my advisor Olivia, feel the dealership was good but needed to be a little more involved or concerned about customer care.They got the job done that’s the important thing ..Hurdles were more about customer satisfaction than actual work product

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Name: J****
Date: 2024-04-16 06:01:17
Rating: 5
Comment: Drove 1hr to get here my experience was fantastic. Blake was very helpful and respectful I explained to him my situation I was able to drive off with my new ford mustang that same night he even walked me through the details and mods of my vehicle thank you very much I will be recommending family and friends

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Name: J***** M******
Date: 2024-04-14 00:13:56
Rating: 5
Comment: Came in to Chino Hills Ford today to look at the new Bronco. We were greeted by Karan immediately which was nice. Karan took great care of us and made our buying experience great! If you are looking to purchase a car be sure to ask for Karan. Thanks Karan and Chino Hills Ford!

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Name: D****
Date: 2024-04-13 00:25:23
Rating: 5
Comment: Mike and the entire staff were very insightful and made my purchase very easy and fast. I would highly recommend this location.

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Name: J*** G****
Date: 2024-04-08 19:23:57
Rating: 1
Comment: My diesel would not regenerate. When I asked why it wasn’t generating I was told to replace the DPF filter for $5,000 + parts. I again asked explicitly why it wasn’t regenerating as replacing the dirty filter with a new on would only result in another dirty filter. I tried to explain this was an effect to a cause and I needed to know the cause. Your dealership gave me a handful of other items that needed to be changed, one of these, the air filter.Because your dealership couldn’t answer this basic question, I decided to have the dealership change the exhaust sensors and thermostat (codes the truck was throwing) and I would pick it up. Over $800 later I picked up my truck disappointed in your dealership, to say the least. The truck not being washed was one thing. But my truck coming out without the proper air pressure in the tires was something else. Your mechanics did an inspection looking at my air filter (and wanted to bill one hour of labor to replace) but neglected to check air pressure?! When I got home to change my own air filter, I was amazed to see your mechanic DID NOT CLOSE THE AIR BOX to my air filter.I took the truck to a local mechanic and they called me and asked me if Ford did the work I told them ford did. Well, they billed me for it, I replied. The shop said, well, if ford did, they didn’t clear the codes, which is weird. The shop changed a waste gate actuator, reset the code, and the truck regenerated cleaning the filter for less than Ford wanted to change a thermostat and 2 exhaust sensors.The shop wasn’t certain if the truck would not regenerate due to the waste gate, but was certain it would not regenerate without clearing the exhaust temp sensors.So, The dealership might have fixed the cause without changing the symptom, but would have never known without actually clearing the exhaust sensor codes. Too hung up on a $5,000 part.

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Name: K****** M*****
Date: 2024-03-18 19:40:31
Rating: 1
Comment: Purchase a used 2013 Dodge with low miles and while test driving it the airbag light came on, no problem they said. Picked up the car a couple days later after they fixed the light or just reset it, but it came back on, no integrity for a dealership.

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Name: V****** R****
Date: 2024-02-21 17:49:51
Rating: 1
Comment: Chino Hills Ford gave us a print out of the stcker price for a 2024 Maverick. We left a deposit of $12,000 the vehicle was $34,000. They ordered the truck it arrived 1 month later. Inspite there promises of 2 days then a week wait. When we showed up they added $17,000.00 to the price. We were shocked they explained since the car is in such high demand they were Charging $11,000.00 more than the sticker price. They removed the extra insurance that added up to $6,000.00 then reduced there additional cost of $11,000 to $10,000.00. I was just recently diagnosied with two types of cancer. I wanted my husband to have the truck promised to him. So we paid their pirate fee. Shame on them for they really take advantage.

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Name: R*** R********
Date: 2024-02-21 03:22:53
Rating: 1
Comment: I had to retract my previous positive review.I went in for an oil change and realized my vehicle was leaking oil after the service was performed.I had ask for them to check where the oil is coming from at a different visit. They said it was from the oil filter. They tighten the oil filter and cleaned the area.The oil kept leaking, instead of taking care of the oil issue, they performed an oil change and hey, new oil, new filter, no problem anymore right?I went in for another visit, with 33-40% oil life left, they said they checked the vehicle and no leaks anymore. But I was charged again for an oil change.This issue had been going on going on since 2021, 2-3 years now. Seems every time I had a leak, it was either a clean up and over tighten of the filter, but never a permanent solution or the main reason why it was leaking.Keep in mind, I have extended warranty that they could have easily verified for additional support and coverage.They never offered to check the vehicle while it was on the lift, only wipe and clean the oil or just simply do a complete oil change even if it didn’t need one.The response was, you can pay for a diagnostic, and we’ll see if it’s covered. Lack of experience response.I ended up taking the vehicle to a different dealer Fritts Ford in Riverside, they immediately raised the vehicle and checked the leak and replaced my filter, which was punctured from the previous oil change and the over tightening that chino hills ford had performed in response to their oil leak solution. The issue was just resolved by Fritts Ford in Riverside, the engine’s Front Cover was leaking. Front Cover was removed, cleaned and new gasket/seal was replaced, just today and covered by my extended warranty, which expires in 5 days!!!The issue was pushed off for so long, it’s bad business when it could have been resolved 3 years ago. Very disappointing, the issue could have been addressed and fixed years ago, instead of prolonging the issue, where it could have resulted in being out of the warranty period and been an out of pocket expense.It’s shame this is the closest Ford dealer, and I may have to take it elsewhere.

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Name: T***** A**** C***
Date: 2024-02-15 18:38:42
Rating: 5
Comment: Olivia Boyer at Chino Hills Ford Rocks. My service was fast.She followed up many times. Great employee for their service department My Ford Fusion is better than new now with a new warranty.Tom c.Pest Company

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Name: B**** M*****
Date: 2024-02-02 22:10:21
Rating: 1
Comment: ABSOLUTE THIEVES!Purchased a low mile, accident free (according to them) used car from Chino Hills Ford.The car had actually been in a major front end collision that rather than repairing, they replaced the cosmetic bumper cover for and called it good.They concealed the damage on what they were selling, misrepresented the car I bought and have refused to respond since.I didnt have time to shop around and save money by buying from a private party. I justified that decision to myself in thinking that this was my young daughters car. She needed something safe and dependable and that buying it from a dealer was the best way to ensure that - boy was that idea wrong!Stay away from these guys they are as dishonest as can be.

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Name: J**** V*****
Date: 2024-01-30 20:22:54
Rating: 1
Comment: Worst customer service of any Ford dealership I have ever dealt with. Purchased tires at Tustin Ford after getting an engine swap for a bad engine they didn’t warranty (even though we pointed out the noise day one). We had a side wall tire blow out a week later on the 71 fwy next to the Chino Hills ford dealer. Got the truck towed to Chino Hills ford as directed by Tustin ford. Chino Hills ford tells us there is nothing they can do and we need to have it towed to Tustin ford. Then Chino Hills ford tries to sell us a tire saying we didn’t purchase the warranty. We did purchase the protection and had to get the truck towed to Tustin Ford to get it resolved. I spoke with the manager at Chino Hills ford and he was incompetent as the service advisor Allen Morgan. After calling mutable numbers Ford took over 3 hours to get the issue straightened out. 4 hours and counting the whole ordel. Due to the location of Chino Hills ford and Tustin Ford we came out of pocket for the tow charges. California Bureau of Automotive Repair Complaint Confirmation 5DDE-N2F9WZAllen Morgan saw us waiting a couple of hours later in our truck and stated he spoke with Tustin ford and they recommended we change all 4 tires not just 2 and the tire that blew out was an old tire. All incorrect the tire that blew was the new tire but that was his attempt at resolving the issue. He just suggested we put in a complaint.Reading your response below shows ford dealerships won’t honor warranted work performed at an other ford dealership even when directed to that dealership. Your response below show the problem I was highlighting.

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Name: l***** j**
Date: 2024-01-30 19:26:32
Rating: 5
Comment: I can’t thank Chino Hills Ford enough for making the car buying process so easy. The whole staff was so down to earth they treated me like their own I would HIGHLY recommend Chino Hills Ford to everyone looking to buy a vehicle without all the gimmicks

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Name: J*** G
Date: 2024-01-30 14:56:31
Rating: 5
Comment: After dealing with several used car dealerships and their absurd markups for a couple weeks my patience was wearing thin. I found a car i liked at Chino hills Ford and so i contacted them about buying it. Not wanting to waste an entire day driving to another dealership just to find out the actual price of the vehicle is several thousand dollars more than advertised, i asked specifically if the listed price was what i would pay and was assured that yes, that would be the price. Well finally i had found a dealership that was truthful. Martin was the salesman that helped me and he was great. No surprises and we got the deal done. I highly recommend this dealership.

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Name: F*** Z********
Date: 2024-01-29 18:43:24
Rating: 5
Comment: Worked with Veronica on my lease. Very easy process. Would recommend.

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Name: J*** A****
Date: 2024-01-29 01:58:09
Rating: 5
Comment: If you are looking for a great deal come see Veronica. Smooth transaction and great service. Will be referring many friends and family her way. Thanks Veronica

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Name: l*******
Date: 2024-01-27 22:10:55
Rating: 5
Comment: I just got a new Ford Explorer! My sales team Veronica and Karan are excellent. Reach out to them if you need a new car or truck. Very happy with my purchase.Thank you, Chino Hills Ford Team!!

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Name: P D
Date: 2024-01-26 23:43:52
Rating: 5
Comment: Veronica was amazing. Made my purchase an absolute breeze. Will definitely recommend and be back. Thank you!

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Name: M****** M******
Date: 2024-01-04 21:50:42
Rating: 2
Comment: Got screwed hard hereThe owner is Bob Nouri in case you have to deal with the dirty salesmen and managers with no integrity after screwing you overLook them up on DealerRater so you can see other reviews for yourselfThey also beg for good reviews to drown out the bad ones, sooner or later some of those people are gonna realize they were screwedOn top of ridiculous markups, other nonsense fees and shady dishonest managers thinking you’re an idiot they can screw over even when you escalateExtremely unprofessional with what they condone for the sake of making commissionBut then again it is a car dealership so it is what it isMake sure you have everything in writing if you have to come here before signing anything no matter how much they try to talk you away from itEspecially in the when they try to talk to you to avoid having anything in writing and for the part you sign claiming “nothing else was promised”

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Name: R**** Y*
Date: 2023-12-25 02:52:49
Rating: 3
Comment: Typical dealership without anything spectacular or horrible to say. Just like all dealerships their main focus is to sell cars even if they have to lie or to manipulate. On this purchase, the sales person lied to me that the dealers discount ends today when I told him my plan was to think it overnight and most likely purchase the following day due to transportation and to arrange for a babysitter for my children. 3 weeks later the dealers discount is still available today. Then the was the manager who went over my finance, tried to sneak a $1k “gap insurance” and did not disclosed to me prior to signing until I noticed it afterward. He then just crossed it off nonchalantly. As a local resident who decided to shop with a local dealer I expected them to be somewhat honest and transparent to their customers. This experience with my purchase demonstrated why any shopper should and are willing to travel further for better deals because it appears that’s how customers are being treated regardless where they go. Not once did I negotiate the price. I paid for listed price. The least anybody can do is be transparent to their customers without being lied to. Just typical.

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Name: A****
Date: 2023-12-23 20:12:03
Rating: 5
Comment: Veronica at chino hills ford is amazing. Great service and very helpful! She rocks!

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Name: Y* G***
Date: 2023-12-23 20:05:16
Rating: 5
Comment: Bought another F150 here. Easygoing and no pressure from the sale and finance team. 👍

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Name: T*** G*******
Date: 2023-12-23 06:15:26
Rating: 5
Comment: I am very happy with my purchase at Chino Hills Ford. Ask for Veronica she will make sure you get a great deal and answer all your questions! Very satisfied customer

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Name: E******* R****
Date: 2023-12-23 03:02:08
Rating: 5
Comment: If you are looking for a car come see Veronica H at Chino Hills Ford. She gave me a great deal and fast experience! Happy with my purchase

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Name: C***** M*******
Date: 2023-12-15 19:59:48
Rating: 5
Comment: 10/10 recommend all individuals looking to buy or lease a vehicle to come here! The staff here are knowledgeable, friendly and extremely professional!

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Name: W*******************
Date: 2023-12-08 05:13:41
Rating: 1
Comment: This dealerships by far the worst I’ve ever dealt with! Don’t waste your time taking your vehicle to service they played the merry-go-round to bring money out of the warranty,you end up with light stuck on or your step stay deployed and your hundred thousand dollar truck ! I don’t know how you could bring something into a dealership and have it be worse than it was when he brought it in.or something else broken that wasn’t broken before! they leave your windows down and dust accumulates in your vehicle. Tom Kirk is A sloppy crook! I’m just trying to avoid them wasting anybody else’s time!!This is a trap Dealership! Thank God for lemon law I won’t be buying my new truck from Chino Hills Ford!! they’re filthy!! go ahead, see for yourself go buy a vehicle from them!!

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Name: C******** C*****
Date: 2023-11-28 21:23:24
Rating: 5
Comment: Service Advisor, Olivia, was quick to assist me when I walked into the service area.She was kind, professional and efficient.

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Name: A***** S******
Date: 2023-11-24 17:48:42
Rating: 5
Comment: My husband and I were not exactly in the market for a new car. We had just purchased a 22 Subaru Forester and barely had a year when a lady hit me and totaled my car. I knew my credit was a work in progress after true financial stress that we faced after my son’s stroke 5 years ago. I wasn’t exactly sure how things were going to turn out but I had a pre approval through one of my credit card companies and I scheduled an online appointment to see a used Jeep Wrangler. After much thought and consideration and back and forth conversations, my husband and I agreed we didn’t like the Jeep. Our sales representative Maveline and her manager Andre were amazing and so patient with us. They let us take our time, go back and forth on our thoughts and ideas and when we finally decided on what we wanted Maveline and Andrew made it happens and we drove off the lot with a brand new Ford Bronco Sport.

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Name: D**** H***
Date: 2023-11-16 16:58:54
Rating: 5
Comment: Very frustrating dealership, have had them order upgraded brakes to come in and find out sold to another customer, and only have the basic brakes look worse after 2 months than the ones I replaced after 2 years. Quote for labor and then get *special pricing* only to have that savings added to labor. Got an extended warranty and then they have wrong info put in for payment so sitting here trying to fix another issue.Was really ready to just chalk up my experience and find a different dealer, when an employee asked me to please talk to Mr. Kirk before I left. We had a conversation and I’ll have some of these issues hopefully resolved next week. I’ll adjust rating after.UPDATE: Went back on November 7th @ 11:00 am and asked for Mr. Kirk since we had an appointment, only to be told he was in a meeting for next 1 & 1/2 Hours so I walked over to the service department to see if they had my appointment. Nope. After this series of miscommunication I am happy to say that Mr. Kirk did reach out and apologize. I understand I’m not their only customer, however we did make a follow-up appointment for the 15th to resolve this issue and also do a smog on vehicle at same time so although it wasn’t resolved today, I am confident that it will be next week.{Optimistically raising to 4 stars as I hope issues will be resolved}2nd UPDATE: Went in for smog and brake check, went smoothly and got a quote for both lower control arms and alignment that they feel contributed to the issues at hand. After grabbing extended warranty and this new work required, gonna drop almost $5500.00. Not the news I wanted, but since the new explorers only got me by 35 HP it’s still cheaper than a new vehicle payment for an ugly ST. Glad issue was resolved and am pleased that finally found the root cause. I would like to thank Mr. Kirk’s efforts to get the proper inspection that this got sorted out.

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Name: J***
Date: 2023-11-16 04:04:19
Rating: 5
Comment: Came in to help my girlfriend trade in her car and was helped by Anthony Washington & Todd Fulmer. We told him what our goal as far as monthly payments. Not only did they make the process simple but they were able to get us a good rate on used vehicle with warranty. Super friendly and helpful! Thank you!

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Name: E**** B****
Date: 2023-11-12 19:33:59
Rating: 5
Comment: Great experience. I worked with Tony and Rigo, they were both great at communicating, didn’t feel pressured, no sales tactics, very nice and very knowledgeable about the vehicle and Ford company. They setup the app for me, took some pictures, helped me find the best financing option for me under my company, and I was out of there in less than 2 hours! Highly recommend these guys and this dealership. The finance office part with Todd was lighthearted and quick as well with their super cool full digital screen desk where you sign. Communication with their front desk staff was great prior to arrival via phone and texts, and everyone there is very nice.

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Name: n******* �******* a*********
Date: 2023-11-02 02:27:06
Rating: 4
Comment: I am very impressed with my service advisor. Olivia, so knowledgeable, professional and patient with me lol.she showed genuine concern for me and my dog, in regards to my Brakes. Top Notch!

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Name: D*** D* D****
Date: 2023-10-21 16:35:58
Rating: 5
Comment: I did a good amount of research on the Explorer ST, which was a vehicle with many pluses vs. the competition. Once I decided I wanted to get one, then was time to figure out where to get it from. As I yelped several Ford reviews, I was surprised to see so many negatives on just about all dealers out there, but mostly related to service. Chino Hills Ford ranked average so I decided to inquire about the vehicle I wanted. Started with an over the phone sales rep and he was very informative and encouraging on working through to get to a deal. After two trips to the dealer and experiencing everyones very welcoming and super cordial approaches, the last thing left was getting to the right competitive numbers. They did work extremely well with me on this and got the deal I was very satisfied with. Made the purchase, took a couple of hours as most car buys typically do and the purchase was completed. Simply educate yourselves on what you are buying and whats worth to you. I knew exactly what I wanted and what it was worth. But beyond all that, everyone was exceptionally nice. I highly recommend this team. Thanks Chuck, Frank & GM.

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Name: z*** z**
Date: 2023-10-12 18:58:23
Rating: 1
Comment: Beware of this dealerships scam tactics. Their advertised prices are deceiving. I went through the trouble of making an appointment and driving 1.5 hours to see one of their used cars. After the test drive, I agreed to purchase the car for the advertised price, only to be blindsided by a guy named Andrew the manager, who claimed there was an extra $6,200 accessory(want it all, get it all so called package) charge on top of the price. When I pointed out that their ad did not mention accessory charges, he showed me the fine print and insisted that every dealer does this. This is utter nonsense and not something ethical dealerships engage in. They made us sit for an hour and suddenly they realize they sold the car to their grandfather!!Save yourself and try another dealership.

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Name: j****** m****
Date: 2023-10-05 04:44:51
Rating: 5
Comment: Thursday night I found a Ford Explorer on the Ford Website that I was interested in purchasing, only moments after submitting my credit application a wonderful lady name Veronica called me, She andc manager Tyler walked me through the process and had my new car delivered to me. They made this a very easy and great car buyer experience. I love my new car and will be refuring everyone I know to them.

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Name: C********** J*****
Date: 2023-10-05 04:27:53
Rating: 1
Comment: Will never come back again. Not only did they racially profile my dad but asked him if we need someone to speak Spanish when he was speaking perfectly fine English. Came to look at the lightning and most importantly drive it! Thats all my dad wanted and me being in the business my self how the hell do you tell someone to buy something that the customer hasnt driven! You just skipped the sales process. Dad drives a 2500 and his biggest concern was power. Geeze just to top it off. I guess no one is supposed to test drive the platinum because apparently its a specialty like a gt500 or a raptor. Yet you can still test drive gas or diesel platinums. Its alright I was hoping for a better experience atleast Sunrise Ford or Robinson Ford lets us drive their platinums. They just closed early today. We will definitely order a truck from them! Im sure my dad will order after a test drive. Also the Robinson Ford does no mark ups or accessories! Spend your hard earned money else where.

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Name: C******** A*******
Date: 2023-09-23 19:40:47
Rating: 5
Comment: “I recently had the pleasure of working with an outstanding car saleswoman named Veronica. From the moment I stepped foot into the dealership, she greeted me with a warm and friendly smile, making me feel instantly comfortable. Throughout the entire car buying process, she displayed a deep knowledge of the vehicles, patiently answering all of my questions and providing valuable insights.Her professionalism, honesty, and transparency were truly commendable.Her attention to detail and genuine care for her customers truly set her apart. She made sure all the paperwork was handled smoothly and efficiently, making the whole process a breeze. Thanks to her expertise, I left the dealership with complete confidence in my purchase.I highly recommend Veronica to anyone in search of a new vehicle. Her dedication to customer satisfaction and passion for her job make her a true asset to the dealership.

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Name: M****** H******
Date: 2023-09-22 00:22:15
Rating: 1
Comment: They told me that the appearance protection warranty was mandatory even though I told them I did not want it. It cost an additional 1.5k.Id recommend going to another dealer that doesnt require appearance protection warranty to be purchased.Also don’t expect the price they show on their website to be accurate. The price they gave me did not match.Edit: talked to Sheryl and there was nothing that could be done about this issue. Definitely find another dealer that does not force paint protection.

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Name: A**** J****
Date: 2023-09-09 19:46:32
Rating: 5
Comment: My buying experience at Chino Hills Ford was excellent. Juan, my salesperson, put in a tremendous effort to secure a great deal on my 2023 Mach E. He was consistently courteous and professional throughout the entire process. I wholeheartedly recommend Chino Hills Ford to anyone in search of a new or used vehicle.

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Name: R****** R
Date: 2023-09-04 00:59:56
Rating: 1
Comment: Beware of this stealership plz people do your research. Buy a car only if you really need one. Don’t let your emotions control your actions. Also get pre approval for a loan at a credit union. Also take someone that knows about buying a car at the dealer if you don’t know what’s going on.

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Name: T****
Date: 2023-08-30 16:23:35
Rating: 1
Comment: Without going into too much detail... had my truck for shy of 6 weeks. A lot of headaches, didnt have my truck fully fixed upon picking up, had a major fuel leak after picking up from the fuel rail pressure sensor they left loose, they pinched my USB cable inside the dash upon assembly of the interior and ruined it, missing cap on my brake fluid resevoir, along with many many other issues. Theyll never have my business again, and I will try to steer anybody I know or talk to away from them as well... definitely a piss poor experience with them...Picture is of the fuel all over my engine bay, suspension, axle and driveway...

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Name: A* L
Date: 2023-08-29 03:17:17
Rating: 1
Comment: If you want a helpful pleasant experience do not go here. The guy in finance told us to check the website when we were asking for pricing on a Mustang Mach E. We asked for residual values on the lease and he just said we dont do deals here so just check online. The price online is the priceWhat a rude unhelpful person. We will buy from another dealer. Little did he know we already had an official carmax offer for our current car and we were seriously looking to purchase a Mustang Mach E. Luckily there are plenty of other Ford dealers around us.

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Name: J**** E
Date: 2023-08-23 19:48:31
Rating: 4
Comment: I bought three vehicles here and I’d say 4 out of 5 stars because overall my experiences and treatment was great. Service had always been great also. They offer a shuttle service and complete the work on time. They always have new salesman so I guess it depends who you get. But so far I’m happy.

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Name: E***** C****
Date: 2023-08-23 00:17:57
Rating: 5
Comment: I was greeted promptly and politely by Amanda R. She was thorough, informative, helpful, and pleasant. Thus far, my completed service is still sound. Chino Hills Ford made my trip worth the time and effort. It was a great experience. Thank you.

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Name: J B***
Date: 2023-08-20 16:39:38
Rating: 5
Comment: Great sales team, they were not pushy and they were very attentative to what I was looking for. They went out of their way to make sure I was able to get an idea of what my car would be like before placing an order. Thank you.

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Name: J*** K******
Date: 2023-08-19 06:13:10
Rating: 5
Comment: I had an amazing experience buying a new Ford Bronco Sport at Chino Hills Ford! The friendly and knowledgeable salespeople, particularly Rigo and Veronica made the process a breeze. They took the time to understand my preferences and helped me find the perfect Bronco. What stood out the most was their quick service – I was in and out of the dealership in no time, driving away in my new car with a smile. If youre looking for a dealership that values your time and provides exceptional customer service, Chino Hills Ford is the place to go!

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Name: F***** R****
Date: 2023-08-16 00:43:01
Rating: 5
Comment: Customer service is excellent! I felt vary welcomed.

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Name: F***** C*******
Date: 2023-08-15 20:22:21
Rating: 1
Comment: The only reason am giving one star is beacuse i like the jeep compass i bought here other than that deceitful dealers. Mikey (salesman) told me the price of the vehicle dropped about 1k which i was happy about but when it came to signing the contract the price never change and Mikey very conveniently deny ever saying anything. Not only that but if you dont read the contract very careful in detail there will be all kinds of hiddens fees and thats where they get you. I took the vehicle for some compliants but was told by the service advisor it was better for me to take to a jeep dealership totally wasted my time. Overall,i wouldnt recommend this dealership.

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Name: A***** F*******
Date: 2023-08-05 18:13:37
Rating: 5
Comment: I had the pleasure of purchasing my vehicle at this location. Andrew H was very helpful, full of knowledge, and overall friendly. I was in and out in a few hours and very happy with the deal I got. Thank you all for all you did for me.

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Name: M****** W******
Date: 2023-08-02 00:53:19
Rating: 5
Comment: Maria the woman who works in the service department told me that the technicians were booked up when I told her I had an appointment for an oil change and to check my rear end. She said they would call me later to let me know the status, but I never received a phone call that they were keeping my truck overnight. I had to call the next morning to ask about my truck and then waited another hour before contacting a manager. I am very disappointed in Ford Chino Hills. When I went to pick up my vehicle they charged me $94 for my oil change, when I have 13 free services and warranty up to 100,000. I will not return to this Ford. I will not do business with Chino hills anymore.

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Name: M***** C*****
Date: 2023-07-21 21:05:09
Rating: 1
Comment: Sold me a vehicle with a chip on the trunk, was completely new and driven under 50 miles before noticing the damage. Dealership is refusing to help. Steer clear, very bad business practices.

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Name: D***** S*******
Date: 2023-07-10 18:29:55
Rating: 1
Comment: Let me start by saying I love Ford. Ive owned Ford vehicles my whole life. Currently I have an F-150 and a Mustang, so it was a no-brainer for me to order a new Ford truck.My coworker referred me to Chino Hills Ford after ordering his F-150 truck, which he said was an easy process where he received regular updates all the way up until delivery of the vehicle. Going into the office and placing the order seemed to be easy enough, I just chose what truck and features I wanted and the sales rep put everything together. Thats where it all went downhill.I was told 7-8 months on the order, which was not a problem as I was not in a huge rush. I was told I would receive an email confirmation of my order. I didnt get anything. I called about 5 times before I reached the person in charge of the orders (Vanessa). She assured me I was in the queue to have the order placed. I still did not receive an order confirmation. This went on for about a month, in which I was informed they had my email address incorrect (mind you, Vanessa was sending me out weekly sales inquiries). This process seemed to drag on forever. When I finally got ahold of Vanessa, she was extremely rude and told me I just had to wait. My coworker had been informed (by Ford) how the process was coming, however I STILL have not received one email from Ford. I FINALLY got another email from Vanessa stating that the vehicle should be here within a few weeks and ahead of schedule. (great right?) No. It was not ordered with the right specs, which I would have caught in the beginning had I been sent the order. If that was not enough, I was told the order would be corrected and expedited. This is where it got really bad, as I have had enough. I attempted to speak with the general manager. I was constantly told he was unavailable and then transferred off to someone else. This happened on about 10 different occasions, the last one being 7/7/23. At this point I was beyond upset. I spoke with the person I was transferred to so I could gain any information on my order. After a few minutes, I found out that Vanessa had not corrected the mistake and the order was never resubmitted.Enough is enough. I will order my truck elsewhere. Stay far away from this dealership as the failures go all the way to the top. I will be telling everyone I know to stay far away.

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Name: J**** C*****
Date: 2023-07-06 17:56:35
Rating: 1
Comment: I have a 2017 Ford Raptor w/45k miles on it. My truck has been in Chino Hills Ford Shop 4 times in the past month mainly for a loud rattle(like the turbo is going to detonate) when the turbo starts to build boost. Each and every time I get my truck back the same rattle is still there. They replace the turbo and the loud rattle is still there. I looked under my truck and now have a huge puddle of oil on the floor and oil dripping from the skid plates and a lovely coating underneath the truck. Horrible !!!!! if i could give them zero stars I would!!!!

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Name: F**** L*************
Date: 2023-06-15 21:00:02
Rating: 5
Comment: I would like to thank your customer services department for their excellent support, especially Amanda Russell who took exceptional care of me and my Edge.She provided timely and helpful advice regarding the repairs required to return my car to running order. Amanda was very attentive, listened to all my concerns with a great deal of patience and kept me informed at all times of the warranty company’s requirements and most importantly kept me calm throughout the entire process. Amanda has a caring approach, and she is a true professional.Ford is lucky to have her on the team... I had to return several times and each time she was very supportive and helpful.

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Name: C R W*******
Date: 2023-06-10 17:41:38
Rating: 5
Comment: I want to thank my my Chino Hills Ford Service Advisor, Olivia Boyer, for going above and beyond to get my car in sooner than the 2-3-day standard LOL! :-) I was visiting my family over the weekend, and my temperature actuator went out in my vehicle. I called on Monday and was driving back home to AZ in 2 days. Olivia told me to bring my car in. Although she made no promises, she got my car that day and completed the work that day. Thank you so much, Olivia and the team, for helping me out in a tough situation.

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Name: S** R******
Date: 2023-06-09 05:38:23
Rating: 2
Comment: Had a salesman reach out over a ford maverick that I was interested in . Said there was wiggle room on the markup price . I go in, and start to talk to the sales manager who immediately tells me there is no negotiation on said markup . I dont know why they do this . Waste of their time and my time . I got up and left . The whole experience with the sales manager was sub -par . He was rude and condescending. I would look elsewhere for a dealership who is more customer service oriented

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Name: t*** a*******
Date: 2023-06-07 01:24:06
Rating: 1
Comment: I received a text from a salesman that had the vehicle that I wanted a 2023 Maverick hybrid Lariat with a luxury package sticker price was $34,000 on the text that he sent me. After starting the purchase process he dropped the bomb on me that there was a $10,000 markup on all hybrid Mavericks which was surprising. If I had known that I would have never went into the dealership. I dont want to do business that way (not being upfront with pricing) if you are okay doing business that way then use them, Im not so I wont.

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Name: C******** R********
Date: 2023-05-21 16:01:40
Rating: 5
Comment: We had an awesome experience at Ford in Chino Hills. The Team at Chino Hills Ford are beyond amazing. First I have to give a shout out to our Sales Consultant Andrew Harris. Andrew was informative, knowledgeable, and most importantly provided the Best Customer Service. Trust me when I say this because I have dealt with pushy and disrespectful car salespeople. If there was something Andrew could not answer he was honest about it and quick to respond with the answer within 24 hours max. Andrew does not pressure customers he listens to his customers. Thank You Andrew for making my son’s first buying experience a positive one.I also want to shout out to Billy and Eddie love these guys, they made sure we completely understood the process of making this purchase. We will definitely be repeating customers when we need a buy another vehicle. Thank You 😊

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Name: C*** L********
Date: 2023-05-13 22:42:49
Rating: 5
Comment: I came to California for training from another state. The morning that I was to return home, I got a flat tire. Chino Hills Ford was just down the street from me. The sales person was very good, but didnt understand what I was asking. I wanted him to put road hazard on both of my new tires, but he said I didnt need it.I got home and called David, the Chino Hills Ford Service Department Manager and explained what happened.David agreed with me that this should have been put on my tire at the time of purchase. David went above and beyond to make sure I got this protection for my tires. Even though I was over another state, he managed to make it happen.I feel that Chino Hills Ford Service department is one of the top in the nation. Yes, the sales person didnt sell me what I wanted, but I dont blame him. He probably didnt understand what I was asking for. He was very polite and did his best to get me on my way home.A big Thanks to Davids excellent customer service, and I highly recommend Chino Hills Ford for any service you need to your vehicle.

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Name: A*** S******
Date: 2023-05-06 17:06:01
Rating: 1
Comment: I was in the market for a Volvo V60 T5 R-Design, and Chino Hills Ford was the closest dealership to me that had one available. So, I called them on a Wednesday in hopes of purchasing the vehicle and making sure it was still available. I spoke with a few sales representatives and even got pre-approved for the car before planning to make the six and a half hour drive on Saturday. I was told that they would contact me if the vehicle was sold before Saturday. On Friday, I reached out to the sales representative I had previously spoken with, but no answer. I had to call the dealership only to find out the vehicle had been sold the previous day. As soon as I hung up the phone, I received a message from them saying the vehicle was still available. All this confusion had me frustrated, so I canceled my hotel near the area and later received another message that the vehicle had been sold. I’ve purchased many cars in my life, but never have I ever been so disappointed with a dealership like Chino Hills Ford.

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Name: M**** N********
Date: 2023-04-22 20:22:16
Rating: 5
Comment: My sales associate Rigo went above and beyond in helping me to find a new car purchase. The service and attention that I received throughout the entire process is first class. Even the General Sales Manager Tyler came out to congratulate me on my new purchase. I couldn’t be happier with the entire process

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Name: N**** D*****
Date: 2023-04-22 19:21:20
Rating: 5
Comment: Thank you Chino Hills Ford for taking care of me while I purchased my new car. It’s hard sometimes buying a used car from a dealership with all of these horror stories you hear from different dealerships, but the sales associates at Chino Hills Ford were so good to me as if I were family. The knowledge, the customer service everything a-z was above and beyond. Tyler Wafa helped out tremendously, very personable and so funny! Thank you so much CHF for taking good care of me!

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Name: r*** d*****
Date: 2023-04-22 19:20:20
Rating: 5
Comment: I’ve been in the market for a Bronco for a while now, with a lot of dealerships treating me like a second class citizen for even inquiring about one. Chino Hills Ford not only came through with the model I wanted, but treated me with dignity and respect through the entire process. This definitely made the car buying experience much more pleasant! Bonus points that this wasn’t an unnecessarily long process either. I look forward to getting myself the new Mustang from here when that comes out!

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Name: M***** G********
Date: 2023-04-15 22:45:24
Rating: 1
Comment: The staff r only interested on a sell not on the well being of their customers. I walk in there happy to buy my next cargo van n left disappointed on the treatment I got as well as without a new van, my credit with inquiries, as well as my co-signer. This was the worst experience in a dealer I’ve ever had, and that’s not all be careful with all the mark up they will hide from you and add to the overall price.

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Name: A***** T****
Date: 2023-04-15 01:01:57
Rating: 5
Comment: Great dealership! Salesman was fast, knowledgeable, and professional. Would definitely do business here again. Molly the sheepadoodle needs to be an official mascot for Ford! 🐶 11/10 would recommend.

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Name: A***** S******
Date: 2023-04-03 23:55:35
Rating: 1
Comment: I placed an order for a Lariat Hybrid Maverick in Nov 21, and didnt get a single update from Ford or the Dealership for 16 months. After suddenly telling me my car was on its way for delivery last month, my pickup date was cancelled and pushed back several times. Eventually I was told that my car was never built and my order fell through the cracks. I checked in with my salesman every month and took his advice at every turn.I couldnt tell you if the dealership just lied to me and sold my allotment above MSRP or they just gave Ford my wrong contact information which caused me to never get a VIN, a build date, a ship date, etcI can forgive a mistake if there is an effort made to make it right, but eventually I spoke to a sales manager named Billy who complained to me about all the people buying pre-ordered Mavericks for MSRP and flipping them on Carmax for a profit and how if I got my truck he hoped Id do the right thing and not flip my truck. After finding out about my order not being built, Billy informed me of an almost identical vehicle on their lot that he could sell to me for $7500 over msrp, which apparently after the lesson in morality he had given me, was the right thing to do in his eyes to a customer that was promised a vehicle for a certain price from that dealership 16 months earlier.If youre going to order any in-demand vehicle like a Maverick, Bronco, or F150 lightning, Id highly advise ordering from any other dealership. This one is likely to mess up your order, and when the opportunity arises for them to make it right, theyll do it for only a $7500 fee.

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Name: N*** L********
Date: 2023-04-01 19:31:38
Rating: 5
Comment: Had lots of negative equity on a trade in Went to a few different ford dealers before chino hill, nobody could get it done but they did! They made things happen, rolled over my negative and got me into the truck I wanted with low money down and a good interest rate, even after I told them to give up they kept working! They handled everything for me over the phone I only came in to sign papers, Martin and Tony are excellent

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Name: Q****** B******
Date: 2023-03-28 17:23:34
Rating: 5
Comment: Had an amazing experience. Veronica Hernandez was so attentive and so helpful. She did everything in her power to make sure i left with the car i wanted. The whole staff was super nice as well checking on us to make sure we were okay as we were waiting and coming to chat about things. It really makes such a big difference between other dealers. Thank you !!!

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Name: A****** R******
Date: 2023-03-21 05:03:34
Rating: 5
Comment: Wonderful Ford dealership to work with! A special thank you to Vanessa and Tyler for all their hard work and great customer service. We ordered our Ford maverick back in November 2021 and it was finally delivered. They made the process so easy and stress free. Vanessa definitely helped us with everything we needed and more. We are super grateful to have chose chino hills Ford as our dealership. My wife and I drove off happy with no complaints. If you are searching for a Ford dealership I would recommend them. Andrew Harris originally helped us place our order and he was great as well, ask for Andrew, Vanessa, Tyler or Mike. Tell them Andreas and Alma sent you. You won’t be disappointed!

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Name: A****** M*******
Date: 2023-03-20 01:06:53
Rating: 1
Comment: FATAL MISTAKE ON REGISTRATIONThe registration of the vehicle is suppose to be commercial .I told CHINO HILLS FORD and THEIR team many times.I received it as personal automobile after 87 days later and I mentioned on the phone and THEIR teammates who did paperwork as COMMERCIALS REGISTRATION.I need immediate correction on this registration. THEY blocked my business vehicle 3 months.I will take legal action on THEIR side.chino hills did more than enough damage on my company.Terrible service….

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Name: K**** J****
Date: 2023-03-18 01:02:32
Rating: 5
Comment: Our experience with Chino Hills Ford was stellar. We were able to drive away with a very in demand vehicle at a great deal. Trade in, financing and purchase all went very smooth. Magic Mike Halavi was a pleasure to work with as well as the general manager and finance team. Thanks Chino Hills Ford. You all rock!

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Name: L***** D****
Date: 2023-03-11 00:39:15
Rating: 1
Comment: Careful! If you are looking to buy a used vehicle from this place. They sold us a vehicle about a year ago, under 40,000 miles, and I am having transmission problems. I am now stuck for years with a $700 payment for a truck that does not work!

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Name: L** W*********
Date: 2023-03-05 23:18:18
Rating: 5
Comment: I have been going to Chino Hills Ford for the past 4 years. My recent visit was for an engine light warning. My service writer Alan Morgan provided excellent service by keeping me posted on all aspects of the repair from beginning to end. The service was due to a wiring issue which had to be tracked down by the technician. My truck remained at the dealer for approximately two weeks as the wiring issue was sorted out one wire at a time. Alan provided me a service for a ride home and kept me posted on the progress step by step. The truck was repaired with Alan taking the time to go over the repair and what exactly needed to be done. He answered all my questions and concerns. I can honestly say that my experience has always been positive. I would recommend it.

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Name: A*** C
Date: 2023-03-03 20:58:03
Rating: 1
Comment: Under the d guard, Mr Bayer, this place was amazing. Even the service manager, Gordon, went above and beyond for the consumer. Now, buy/go elsewhere. Overpriced services like a simple oil change where we’d bring the oil and filter they want $89.95 USD! Pathetic. Under Gordon they were charging $15.95 USD

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Name: T*** S*****
Date: 2023-03-03 13:36:04
Rating: 1
Comment: I have purchased at least 15 different vehicles from different dealerships in my life time so far and my experience at Chino Hills Ford has been by far the worst. I spent nearly the entire day at the dealership while they seemed to use tactics to wear me down. They only reason I stuck it out was because my youngest daughter was counting on me to get her a car.When we left the dealership with the car they gave me a One Trip Permit and told me I had to register the vehicle in my state within 24 hours or else they would be fined and pass that cost on to me. I knew that could not be correct, but they insisted. My state offers a 30 day temporary registration while the paperwork gets sorted out. The dealership failed to provide the necessary paperwork even though I called countless times. Each time I called I was told the person responsible was not available and would call me back. Not even once did I receive a call back. This went on for 2 months. I ended up paying the vehicle off with the finance company so they would send me the title.

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Name: D** S*****
Date: 2023-02-25 23:58:34
Rating: 1
Comment: Beware of the service dept. I’ve been taking my work F350 truck here for years and they have gone down hill. The mechanics need to do better and be better trained in my opinion. It is hard to find good mechanics who you can trust nowadays. Can’t be mad at them anymore, just mad at myself because I kept bringing it to them.

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Name: m****** p*****
Date: 2023-02-20 21:27:10
Rating: 5
Comment: The Ford in Chino hills was awesome. Mike helped me find the car I was looking for. He showed me multiple different cars and explained the different features that car offered. Once he helped me decide what the right car for me was he was very professional in agreeing upon a reasonable price. His manager was also very professional in getting me to a price that was fair. I recommend the chino hills Ford to any person looking for a brand new or used car.

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Name: P**** T*****
Date: 2023-02-11 19:42:48
Rating: 5
Comment: Maria was very helpful getting me the lowest cost as possible and assisting me with all the help my car needs! I came for an oil change and for car repair as well! Shes very sweet and very capable of helping anyone who comes to her! She lays out a perfect plan for all her customers! She’s very friendly and just gives good vibes overall! I’m glad to have come in this location! I’m very grateful!

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Name: J*** V
Date: 2023-02-05 19:40:58
Rating: 5
Comment: After seeing multiple dealerships we finally landed at Ford Chino Hills and every single person we came in contact with was really nice and good energy. First off, Martin was an upfront person to my husband and I and it was truly his honesty that gave my husband and I the peace of mind to purchase the beautiful white Yukon XL. Thank you so much Martin and Billy for your kind customer service and honesty, we love working with people like yourselves! :)

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Name: Y***
Date: 2023-02-03 04:16:20
Rating: 1
Comment: I sold my car to them, and they forgot to pay the lender until I got a call from a debt collection company. I kept looking for them to fix the issue, and they always said they had paid but the lender said they didnt receive the payment. I asked them to provide the evidence to me so i could show the lender, but they didnt like to. I checked the lender, and they told me they received the payment a month later after I sold the car. Who was telling a lie? It hurt my credit score because someone never did his job on time.

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Name: F******** C***
Date: 2023-01-27 04:06:14
Rating: 5
Comment: Came in to get The Works done on my car. I got Maria as my advisor and she was greatly helpful!! I had a coupon for a reduction on the full synthetic version of the works which she greatly honored. My car was delivered in under the promised time it was to be given to me. I’ll always have my car serviced at chino hills ford and Maria can be my advisor any time!

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Name: a** m*******
Date: 2023-01-25 23:06:16
Rating: 5
Comment: From buying three vehicles to getting them serviced I always have a good experience with Chino Hills Ford. Plus they are close to me which is very convenient.

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Name: M***** P***
Date: 2023-01-18 00:16:49
Rating: 1
Comment: I work in advertising and I see everyday different ways to earn extra money from clients. Ive bought cars in California many times but lowering the prices online and then adding $5000 flats on top on regular fees is very unfair, (so I was quoted today $11k in fees on $49k car) please make sure you will get all your numbers before get here, some people are driving many hours to get good deal. We would do it the same today. Very disappointed.

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Name: J** C**
Date: 2023-01-15 02:04:53
Rating: 1
Comment: Be careful with this dealership, the price they advertise is not the price they can sell it at. The car was advertised for 18,000$ but dealer had to add 5200$ in paint protection and interior stain guard, that was not advertised to actually sell it. We called the car was available. We drove to Chino w a check in hand. We test drove the very dirty, mismatched white paint chipped hood, broken rear taillight 2019 Fusion. Decided we buy it because it was a great price, salesman had to get the manager Billy to “work on the numbers”… He came and asked us if we’d ever bought a car from them, “no we haven’t” . He said “we like to protect our cars with paint and interior protection, which has been done to the car already. It’s had 5200$ in protection.” I said “ really, have you seen the car?” He said “no”. I said “there’s no way all that work was done.” I reviewed the issues with the paint and interior. We were ready to leave and he asked us to wait, and see if he can lower the price. He can back after 10 min and dropped to 19k, we said no, we’ll pay what you advertised it for, 18k. He said “ see all that little writing under the ad on CarGurus, that lets us do this. But let me check one more time… and see if we can get to 18k”. Condescending and so dumb, he for sure knew the bottom price… He comes back after 10 min and says “nope, sorry can’t do it, I’d really like to help a teacher and nurse out, but I can’t sorry.” What a waste of time… Hopefully someone who reads this can get them to drop the actual price to 1000$ over what they advertised the car and only spend 1k over what they state the price is.

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Name: V***** M****
Date: 2022-12-27 20:47:38
Rating: 1
Comment: Be careful if youre looking for a car and end up at this place. They advertise a price and then try to overcharge you and force you to buy extras that are supposed to be optional like gap, low jack, wheel and paint insurance, $5000 total in my case.🤣 this dealership is a complete joke. Im glad they did that because I ended up finding a great deal somewhere else..

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Name: D**** S*****
Date: 2022-12-23 18:30:02
Rating: 1
Comment: Horrible service! This is my very first rating in 48 years, hopefully that says a lot. I’ve been taking my trucks to this place for the last four years for service only because I bought my trucks from other locations. However, since this location is close to my home, I take them there for service. Every time I’ve walked in the service department no one acknowledges that you’re there, even if they’re not with a customer, until they are ready to assist you. Once they decide they are ready to help you, It’s almost like they are bothered you even came in. Then they try to charge for service even though you have service included or a warrantee. If my trucks didn’t have service included, and I didn’t live so close, I would never take them there to be worked on. Their sales reviews look good and I’ve never bought from them, but I would say if you do, don’t take it there for service if you can avoid it.

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Name: T*** C****
Date: 2022-12-21 00:52:49
Rating: 1
Comment: IGNORE FAKE REVIEWS. They are illegally advertising one price, and charging another, see the attached photo. Almost $6000 that they refused to budge on. Reminder that under California law 260.04(b) that this is criminal.UPDATE: I was told to call customer relations and they repeatedly wouldnt return my calls. Then they tried to sell me a vehicle for $11,000 more. Avoid this place at all costs.

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Name: E***** L****
Date: 2022-12-11 09:01:21
Rating: 1
Comment: This is horrible horrible horrible service! The oil change service has not been done from 9:00 am to 4:00 pm!Even called them ask pick up time?! Pull me on hold 15mins without any response, when I get there ask,Bad advisor told me Battery died, you need change battery not told me the truth story! He also said that the diagnosis would not be available until Monday! Actually they know what happened,don’t tell the truth! Only for oil change they broken Engine’s Fans and worse to Battery and charged money without any excuses or apology ! made me cancellation for my Dental appointment and My kids piano lesson!Never ever purchase Ford due to Very bad service !!!

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Name: D**** S*******
Date: 2022-12-10 01:01:52
Rating: 1
Comment: Beware of this dealership!. The sales reps are sketchy. My sales rep Mike informed me he could pay off my negative balance on my vehicle that was a total loss If I was to purchase a new vehicle with them. I showed him all my paper work for the total loss settlement etc. we agreed they would buy my previous loan out and I would start a new loan with them. Later on I noticed on my loan bank it still showed I had a balance left from my previous vehicle that the dealer was supposed to buy out I contacted my sales rep and notified him and he informed me that it was in the process. Weeks go by and nothing. Turns out they weren’t able to buy my loan out from the beginning. My financial advisor contacted me and informed me. My finger advisor also mentioned to me he told my sales rep to contact me to inform me about the situation and my sales rep never contacted me or mentioned to me about the situation. So NOW I’m stuck paying 2 loans .

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Name: D*** L********
Date: 2022-12-01 17:30:12
Rating: 5
Comment: Just purchased a new vehicle from Chino Hills Ford and the overall experience from salesperson to the finance person was exceptional. They worked with us to get the best possible deal. We will buy our next vehicle from Chino Hills Ford and also refer our friends and family.

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Name: k***** w******
Date: 2022-10-30 22:22:46
Rating: 1
Comment: First off I want to say I am a proud Ford owner and have always loved ford vehicles. The the salesmen we dealt with were great, John and Obvi & billy. I wanted to thank them for their time…the issue wasn’t the salesmen it was the financing dept. and floor manager on that day, they were a complete nightmare. We were pre-approved through our credit union beforehand & said they worked with them which was great! All of a sudden it switched & they claimed they didn’t work with them after all, so we had to go through ford. not a problem because they matched that interest rate, supposedly..Well It comes time now where I’m in the final stages of the paperwork & they want to sell me gap insurance, plus the extended warranty because they said if I purchased that they could lower my interest rate even more (which was interesting how that happened) but I declined. So they said no worries and we proceeded with the paper work. Shortly they came back and completely changed our interest rate from what we agreed upon to a way higher interest rate and said oh sorry your credit union misinformed you and gave you the wrong rate ! So now they are saying that they are going to use my credit union even though they originally told me that couldn’t go through my credit union & that it was not part of the deal because they stated they did not deal with them. Which was an absolute LIE. They kept my wife and I and our baby there for over two hours just going back and forth with numbers. When I stated originally I had a pre-approval letter from my credit union and they kept not wanting to see the letter. so now I had my credit ran again because ford agreed they would match my interest rate and yet they didn’t perform and was extremely unprofessional. It’s sad how sneaky they are and twist their words to make it seem as if the were on our side. As a long time resident of chino hills and wanting to support our local dealership this was extremely disappointing and a huge let down. They have one of the slimiest employees/managers there, and we will be taking our business elsewhere!

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Name: J***** A***
Date: 2022-10-07 18:32:30
Rating: 1
Comment: Worst dealer! Sold my fusion to them one month ago. I still don’t get the check. Called ford credit. Ford said they already released the tittle to them. But when I go there, they always say the check is not ready because they don’t receive the tittle. Horrible place!!! Be aware, they will treat their customers as NOTHING

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Name: R*** G****
Date: 2022-10-05 17:41:31
Rating: 1
Comment: Service Dept. and dealership as a whole do not do what they say they are going to do. It is as if they are not happy employees there. Its just a paycheck. I took my 2022 Mach E for its first scheduled maintenance and while the vehicle was there, I also wanted them to take care of the open recall. I was told that they could not do the recall because they only have one guy certified to work on electric vehicles and that they were 5 weeks out on the next available appointment. I then proceeded to tell the service advisor to schedule me in 5 weeks out. I was told that they could not do that. I asked Why? was given no reason why. Just couldnt. I was then told that they would need to keep my vehicle 4-6 days for the recall. I asked if I would be given a loaner / rental, they simply said NO. How can you keep a customers vehicle at the price point that I paid for that long and not OFFER a loaner / rental. I proceeded to speak to a manager. He told me that what I was being told was incorrect and that he would speak to the service Dept. The manager spoke to the service dept. right away in front of me. When he was finished, the manager told me that they will be giving me a call to schedule my Mach E for the recall. NEVER heard anything. I called this manager 3 times with regards to this matter and was told that they will be calling me. Till this day I have not heard from Chino Hills Service Dept. I suggest, take your vehicle anywhere but Chino Hills Ford for service. Somewhere where they take pride in what they do and actually do what they say they are going to do.

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Name: E**** B******
Date: 2022-09-29 21:12:58
Rating: 4
Comment: Edgar did a Great Job on my mustang. Ive been to a lot of different ford dealerships for service and have only met a couple kind hearted service salesman. Hard to find someone who wont try to upcharge you on blinker fluid. ;) Thanks for your help on my car and will definitely be working with him again.

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Name: M** I*****
Date: 2022-09-24 01:44:54
Rating: 1
Comment: I dont recommend this location they like wasting your time. They had a truck posted online last week, we came to the dealership to look at it. We were advised it wasnt ready to show. They kept trying to show us other trucks even after we told them we were only interested in the one we had seen online. We were told that they would reach out once the truck was ready to show and test drive.....they called this morning and we came to the dealership only to be told that the truck was not ready to show or test drive. They simply said it was checked out to the service department. What a bunch of lies, and very disrespectful to waste someones time. No manager ever came out to talk to us, definitely not a good experience. Thank you Chino Hills Ford for showing your worst side you made my decision to purchase a truck elsewhere very easy.

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Name: L*** V*****
Date: 2022-09-21 20:45:04
Rating: 2
Comment: 9-21-22Tyler per the post I called and left a message as you were in a sales meeting on Sept. 1st. A Billy called me back and I went over the info. He said he would get with Cheryl to find out the information and I have not heard back from him since.7-11-2022So update to post.Sheryl did call right away and they promptly fixed the extended warranty which was great. Due to that I was able to get the back window fixed which was under the warranty for the cable that came unattached from the glass.Bad news is they still wanted me to pay $450 for the cupholder that fell through that was defective and would not fix after I was told that was something that I would be able to get fixed.I brought up to Sheryl, Diego in service and both stuck to that I would have to pay $450 to get fixed.When I upgrade car in next few years I will probably have to look for alternate dealer unfortunately.We have purchased a car and leased a car. When I bought out the car in November the sales person sold me the extended warranty and service warranty. Per the sales person I would have bumper to bumper his words not mine and for my cup holder that fell through I would need to wait 30 days and then I could get repaired. Also the warranty would include a key once a year. He went through on his desk screen what the warranty would include and what I have is different then what he told me I would have!!! When I took the car to be repaired come to find out the sales person only did the drive train warranty. Basically I got ripped off! I have called financing twice and once spoke with Andrew with no calls back and no assistance or willing to fix the error made. I requested a call back with my options and what I need to do and have not heard anything after 2 months of trying to get this fixed!! So much for spending $100k on 2 cars.

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Name: E*** K******
Date: 2022-09-20 21:37:05
Rating: 3
Comment: Bought a new 2022 Ford Escape Plug-in from this dealership in June. Had some accessories purchased which we had to wait for to be in stock; which was fine, but when scheduling the installation we had to reschedule multiple times because we dont have time to wait 4 hours during a work day to have a roof rack installed. Now there is a recall we are trying to get serviced and the dealership has not responded to multiple calls, voicemails or emails. This team needs to focus more on customers who purchased goods from them and a little less on trying to make their next sale.Update 9/20/22The same day I posted my original review I was contacted by the dealership and they scheduled service of my vehicle for the following week. Service was completed at a location of my choosing. The technicians were friendly and quick.

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Name: F**** A******
Date: 2022-08-16 21:57:56
Rating: 5
Comment: August 8, 2022 I purchase a 2020 Ford Ranger. We landed there that day, because we had come from another Ford dealer not too far North / East of Chino Hills. That experience was utterly AWEFUL!From the moment we arrived at Chino Hills, we were helped, and had one of the most pleasant purchases ever! I had my own financing secured, but Billy, knew he could get us a better rate, he did!Next day, I discovered a crack In the windshield, I notified Drew the sales rep, sent him pics of the damage, he went to work. After a conversation / appt with Sheryl, it was decided they would replace the windshield.Would I recommend this dealer? ABSOLUTELY!Look for Mike, Drew, Billie, Juan or Sheryl, these folks went above and beyond to make sure our experience was +10!!!

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Name: J******* V********
Date: 2022-08-09 18:48:31
Rating: 1
Comment: They used to be a good dealer, but now they will turn you away because they’ve been having staffing issues, They currently do not have a rental vehicle for you if there’s an inconvenience, and If you take your car in for service apparently they do not guarantee their work and will make you pay out of pocket. So it makes you think do they purposely not fix it right so that you can return and they can charge you? Also Ford customer service really won’t help

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Name: Y*** K****
Date: 2022-08-09 17:21:08
Rating: 5
Comment: -Update: Sam and Chino Hills Ford are great at communication! Issue solved.Beware, they will not pay you for over a month if you sell them your vehicle. Business office and sales person will do nothing. Have to complain with the DMV and hope for the best

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Name: G*** H***
Date: 2022-07-24 16:54:56
Rating: 5
Comment: Had a great experience working with Vanessa Armijo and overall the rest of the staff. I give this Dealer ship 5 stars because of the friendly staff and clean facility, I could tell they were working hard to respect my time and that counts for a lot in todays world. Thank you again to Vanessa and her team for the excellent experience I will recommend my friends and family and look forward till the next time, keep up the good work...

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Name: M****** T S****
Date: 2022-07-21 07:43:38
Rating: 1
Comment: Bought the wifes car here and today July 21st.(Air conditioner can be controlled right side and left side.)I went in today left side will only run high heat all the time they tell me to come back in 6 weeks probably cost me $700 approximately which I dont have a problem with, if they would get me in and fix it now but come back in 6 weeks to get my air conditioning fixed in the middle of summer is unacceptable you can bet we wont buy another car here.

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Name: A**** R****
Date: 2022-07-03 16:31:08
Rating: 5
Comment: Service technician should be more careful about handling their tools around the exterior of the vechical. This is the second time that my vechical paint got scratched. They should also be honest about the incident and address it. The first time it happened, I got a lame excuse and nothing was done to address the problem. This previous service I had was a little different. I noticed they have new employees working and alot more courteous.They were more helpful this time around. Although I had to come back the next day to get the scratch removed. I was satisfied with this previous service and how it was handled. I gave this previous service a 5 ⭐️ because, I believe in giving people a second chance and should not base it on the past.

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Name: D**** G***
Date: 2022-06-16 22:56:09
Rating: 5
Comment: I worked with Patty. She was extremely helpful and patient in answering all my questions. We ended up not purchasing a vehicle here but I wanted to leave a review anyway because it was a positive interaction. The reason we didnt buy was because of the mandatory add-ons (especially the GPS tracker) that we wouldve been required to purchase. Those extra costs meant it made more sense for us to buy a similar vehicle closer to home, but the sales rep was very up front with me about all the costs and really helped provide the information I needed to make an educated decision.

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Name: C* S*****
Date: 2022-06-08 21:33:26
Rating: 5
Comment: Made an appt for oil change and I took my car in. They informed me that there was a recall that needed to be done which was fine. I hadnt received a notification about it and she informed me it was just released. Crazy thing was when I arrived home I had received an email from Ford Motor Co. informing me about the recall. Thank you Olivia. I would have had to take my car back on another day if she didnt inform me. They serviced my car quickly and was done sooner then estimated. Great experience!

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Name: S***** Z*****
Date: 2022-06-01 21:28:57
Rating: 5
Comment: Amazing service! Team really helps you out, they are unlike any other dealer Ive been to. Zohayr answered all my questions, and helped me talk to the great staff there who helped me purchase my new Ranger. Unmatchable customer service highly recommended them.

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Name: V******* Y****
Date: 2022-05-04 23:49:45
Rating: 5
Comment: Moe was our sales representative and he did an amazing job. He answered all our questions. I felt that he went above and beyond with communicating with us and giving the information that we needed. I will definitely recommend people to come Purchase a vehicle at this location the people are nice and great customer service.

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Name: E*** B*****
Date: 2022-05-01 22:54:07
Rating: 5
Comment: BIG thank you to Michael Hernandez at Chino Hills Ford! I consider myself a difficult buyer (frugal/picky) and Mike was very patient and did not force the sale. Actually took me almost two weeks to finally pull the trigger and Im VERY happy with my purchase. Definitely will go back on our next car/truck purchase. HIGHLY recommend Chino Hills Ford, nice dealership!

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Name: A***** J******
Date: 2022-04-30 18:56:03
Rating: 1
Comment: Ive been searching for a good running car on Car guru. I was interested in a Jeep that I’ve seen online at the Chino Hills Ford dealership. One of the reps had contacted me regarding the car and stated that it was available. I was excited to go check out the car. So the next day my husband and I went to go see the car which was a 2016 Jeep Cherokee. Upon our arrival one of the reps had informed me that the car I wanted was no longer available but they had another car that was similar in which it was. I was hoping to test drive the car but they had told us they had to put something on the car which was minor and That it would be ready the next day for pick up. Since we lived pretty far away the rep had said he’ll drive the car halfway to us. So fast forward I get the car and I’ve noticed how the car shakes when I accelerate. I had notified the dealership a day or two later and they told me to bring it in. Eric had claimed that the problem was fixed I and it shouldn’t shake anymore. But unfortunately my car would still shake. I had contacted the dealership again to let them know and one of the service advisors had told me to take it to a local Jeep dealership since we lived far. After taking my vehicle to numerous of dealerships and My warranty company even came out to inspect the car. They had stated that the issue with my car happened before I had purchased the car they will not cover the repairs the original deal ship should be responsible for it and the Car dealership should’ve did a pre inspection sale and would have found the issue before selling the car. I followed up with Chino Hills Ford for a solution all I’ve gotten is promise for someone returning my calls and never getting it and a service manager telling me I was denied but he doesn’t know why..Point of this post is don’t do business hear all you will get is false promises and bad service!

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Name: R*** N******
Date: 2022-04-18 18:22:01
Rating: 1
Comment: They dented my Truck and claimed it was like that when it arrived. Asked to see camera footage and they can only show me one feed thats blurry. Absolute joke of a dealership and will never buy a vehicle from them again.

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Name: E M**********
Date: 2022-04-09 16:37:10
Rating: 1
Comment: This Ford dealership is unbelievable dishonest! I took my fiesta to their place for regular maintenance. And they told me I need 30K miles interval and blablabla. They just try to rip you off. I have done the 30k miles interval already and they have the record on their system. And they just trying to lie and take more money out of ur pocket! Totally avoid this dealership even if u have to drive further otherwise u will be regret it!And this dealership will charge way more than other Ford dealership! Unbelievable they still in the market! They should be shut down immediately! Don’t go there!

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Name: b***** s*****
Date: 2022-03-30 02:48:24
Rating: 1
Comment: I knew the sales dept was bad already as I have had three new ford trucks in the last 4 years and every time start my buying journey here and quickly leave for another dealer as they are very deceptive in their sales practices. Tried out the service dept for a $185 diesel oil change and they didn’t top off windshield washer fluid, didn’t top off def, I picked up my car and the time was wrong on infotainment, all my settings messed around with, had an appointment scheduled in advance that wasn’t honored, had such poor customer service, just a total mess this place is… not to mention despite Ford saying that their dealers are restricted from charging mark ups on cars, I glanced at a couple while waiting and saw $20k mark ups.

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Name: N***** A*******
Date: 2022-03-25 21:47:38
Rating: 5
Comment: Michael Flores amazing person and worker, he helped me achieve my goal in getting a brand new mustang !! Definitely the best business and associates there are. Fulfills your promises. Always gonna do my business here and just wanna give a huge appreciation to Michael Flores for making all this happen !!

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Name: J*** H
Date: 2022-03-20 15:08:54
Rating: 5
Comment: Started my car search, and with in a week the right car was found. I had the pleasure of working with Veronica. She was responsive to all questions I had as well as helping make sure I got the deal I was looking for. I would definitely come back to work with Veronica again on a car purchase!

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Name: B**** M******
Date: 2022-03-18 19:27:31
Rating: 5
Comment: Have to say I don’t do these often but I’m so happy I have to share about my experience. It was my first time buying a Ford and chino hills ford sure knows how to take care of their customers. Josh and his manager Eddie were great. Josh answered all my questions and I had a lot to ask. Josh knew how all the features worked on the bronco and showed me the app that works with my iwatch.I can’t recall the finance managers name but he was very nice and pressure free. I have owned Honda vehicles before but Ford and chino hill ford have made me a loyal ford customer from now on..Definitely recommend buying your Ford here.

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Name: J**** M
Date: 2022-03-08 03:30:52
Rating: 1
Comment: My wife went here to purchase a used car. They totally tried to scam and take advantage of her. We went to the Mercedes dealership and got a newer model with a lower interest rate. Dont let them push Capital one on you. There are other better options for financing your new or used purchase!

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Name: b****** m****
Date: 2022-02-26 07:22:09
Rating: 5
Comment: This is honestly the best dealership I have been to. My rep Veronica was so cool I really appreciate everything she did for me on my new purchase. I will definitely recommend people to go with her if any one can do it, it would be her. Once again thanks Veronica!

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Name: J**** L******
Date: 2022-02-22 19:07:15
Rating: 4
Comment: I bought a car from here last week and it must have been one of the best experiences I’ve had with a car dealership. My salesperson Eric was great at explaining everything to me and helped me get a really great deal. The only reason I didn’t give 5 stars is because the process took a while to complete but other than that it was an overall great experience at Chino Hills Ford!

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Name: S****** J**
Date: 2022-02-15 17:34:03
Rating: 5
Comment: Was able to pick up my 21 bronco here at chino hill ford. My rep Veronica is super knowledgeable, walked me through the whole buying process, gave me tons of advice on the bronco and made the buying process smooth as silk. I am definitely going to hit her up again when the Bronco raptor are out

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Name: H******* L***
Date: 2022-01-22 20:58:19
Rating: 5
Comment: I Love My Truck built by the guys at the Adventure Offroad store inside the chino hills ford dealership!! They were super helpful and knowledgeable! They are super nice as well! I love my truck!!!

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Name: R*** B***
Date: 2022-01-17 22:53:48
Rating: 1
Comment: My experience has been the same as other reviewers here as well. Walked in to place an order for a new Ford Transit. Have been getting the run around for weeks with different stories of how to place the order even though I thought that was done TWICE now! Have been called and emailed by 5 different people with a different plan of action each time. This place has glaring issues and I will take my business to another location. Have purchased over 20 vehicles and this dealership has been the biggest waste of time.

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Name: D**** R
Date: 2022-01-13 18:59:16
Rating: 1
Comment: I had to use physical cash to take delivery of a preordered 2022 Ford Maverick that I reserved 5 months in advance!Glaring issues I experienced while dealing with this dealership were the following:1. A hard inquiry was requested from my credit report without my permission.2 Dealer add-ons were placed on the vehicle without my permission.3. I was pressured to use Ford financing by several employees.4. The one add-on I reluctantly agreed to purchase at $199 (wheel-locks) were never actually installed or provided.5. They made paying with Debit, Credit, Personal Check, Wire transfer or Cashiers Check extremely difficult. They stated, that if used, I would have to wait up to 10 days to take delivery of vehicle.Ive contacted my salesperson, [Andrew Harris] hours after purchasing the vehicle regarding the misrepresentation of the vehicle and notified the General Sales Manager [Tyler Wafa] shortly thereafter. I have yet to receive a response, correction or refund.Needless to say, I would not recommend this dealership or staff to any family or friends. Scroll through the recent reviews and form your own opinion.

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Name: I*** H****
Date: 2021-12-03 03:20:26
Rating: 5
Comment: I chose Chino Hills Ford over all other ford dealers because of Mike Halavi and George Sakr exceptional service. These guys hooked me up. I highly recommend them.

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Name: N****** O****
Date: 2021-11-17 15:42:51
Rating: 2
Comment: My husband and I bought a new car from Chino hills ford. I part of the front was dragging and they told us they would fix it. We went back THREE times for the to fix it and they kept adding duct tape to the wrong spot not it’s even more broken and I’m regretting purchasing from them. Every time we would call and ask for it fixed they would acted annoyed and make us wait 3 hours and still not fix it

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Name: A** P******
Date: 2021-10-31 18:33:48
Rating: 5
Comment: I would like to recognize Eric in the service department for his excellent customer service. With all of the challenges due to the pandemic with getting parts for new cars and the delays receiving them it took some time to get what my car needed to get fixed. Eric kept me posted on what was happening and made sure I had a car to drive while mine was waiting for parts. The entire team was friendly and provided great customer service.

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Name: H**** A****
Date: 2021-10-28 03:51:55
Rating: 5
Comment: Chino Hills Ford sales associate Daniel Blake was a pleasure to do business with. He called me within minutes of me making an internet inquiry to the Chino Hills Ford dealership about a 2021 Ford Escape Plug-in Hybrid. He did not push dealer extras on me that I didnt want. He was very knowledgeable about the Ford Escape Plug-in Hybrid and it was an easy buying experience. I appreciate him charging it up for me too!

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Name: S**** H********
Date: 2021-10-27 19:52:15
Rating: 5
Comment: Had a great experience. Buying a car is always a hassle but they helped us out and worked with us so we can leave the dealer happy with a new car and for a price that was reasonable. Martin V was our sales rep.

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Name: S**** M******
Date: 2021-10-17 21:49:52
Rating: 1
Comment: Been loyal customer for years. Took car in for an oil change /filters...noise under hood. And brakes.Estimate 1300 for water pump 400 for brakes.I declined the work and was sent a link for finance with Sunbit. No one called to say oil change was done or not. Took 30 minutes for my car to be located in service area. Ended up 85 for oil change.Took car to a mechanic the next day 700. For repair of pump and brakes..Will no longer use the dealership. The Customer Service is terrible. Hiked up prices....

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Name: K****** W*******
Date: 2021-10-15 05:06:14
Rating: 1
Comment: This dealership has comically awful, horrifically bad customer service. My service advisor straight up lied to me for weeks. I could give him the benefit of the doubt and say perhaps he was just negligent or misinformed, but that also does not reflect well on management/training here. Either way, I was given inaccurate information for a good four weeks — a full month. After several weeks of incorrect info, I asked to speak to the service manager and whoever that person is NEVER got in touch with me. My car was waiting on a back ordered part, so I just started calling the parts department directly for an ETA. The parts dept manager (I think his name was Robert) was the only sincere, competent person I spoke with at this dealership. The part finally comes in and the repair is done. After SEVEN WEEKS of my car sitting at this dealership, being lied to endlessly, no loaner car despite doing a recall repair, no reimbursement for ubers, no communication about the status of my car or the part from my service advisor, my car is returned to me completely filthy. (See pics) They couldn’t even run it through the automatic wash. How are they not embarrassed to return a car to a client like this?? Truly mind blowing. This dealership does not care about customer service. Period.

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Name: A***** V******
Date: 2021-09-30 16:52:34
Rating: 5
Comment: Victor was extremely helpful with my order and getting everything handled when I came down. He made the process streamlined and kept me updated with all the changes and modifications to my build. Definitely was a five star experience at chino hills Ford where all my questions were met!

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Name: L*** W*******
Date: 2021-09-14 06:52:23
Rating: 5
Comment: If I could give 10 stars I would!!! My first visit to this dealership will undoubtedly entice me to return. Chino Hills Ford provided me with a fantastic experience! Mike(my salesman) and Jose(finances), as well as the rest of the team, were a pleasure to work with. Mike is a patient man, and I never felt pressured to make a choice. A true professional who also knows how to make you laugh, he was also very knowledgable about the car I was purchasing, making the transaction and experience much easier and answered any questions I had without hesitation. I wouldnt want anyone else to assist me with my automobile financing than Jose; he was fantastic to work with and was able to secure me financing on a gorgeous Ford Fusion at a fantastic APR and affordable monthly payments! He has a welcoming personality and will go out of his way to make buying a car as simple as pie. Both gentlemen have gone above and beyond for me in helping me choose the perfect car, and I cannot thank them enough for all of their hard work, excellent communication, and support during my first car purchase. I would strongly suggest this dealership to friends and family. Thank you Chino Hills Ford, Mike and Jose for everything.

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Name: B****
Date: 2021-08-24 01:43:02
Rating: 1
Comment: Safe your time and money! Worse customer service and horrible car service!! Wish I could give it -0 stars but unfortunately I’m not able to. We bought our car on December 2020. Long story short, from 16 they wanted to add us up to 22k and that’s not including the interest charge. I was walking out as soon as I heard that number because they promise us a flat number, then the sales manager stopped us to honor that price. Honestly I didn’t wanted to make business with them anymore because on how shady they were but my husband really liked the car and we went ahead and proceed on to buying the car.The following day we notice the car was making some weird noises and it was missing a cover for the car handle which we let them know about it. They said they have to order the part and it will take about a month! Seriously 😒 we said ok 👍🏽 cool we will wait. A month passed nothing and by the way the battery the car was completely dead and never changed it either so I had to buy a new one about $250. They took a while to give me my refund and another month to change the broken handle cover.Now the reason the battery was dead was because as I mention earlier the car would make weird noises when locking and unlocking the car. Well it was the amplifier that was damaged and was draining the battery completely.Now here we go with service. We have been going back and forth with them since late December to now (August)!!!! I don’t live close by and them wasting our only days off for not nothing is annoying!! Seriously guys, step up you communication skills.We had to call them multiple times to check if the parts were there. We had to call them to be sure they had a rental for us which apparently they never do. We had to turn back home multiple times since they had no idea if the part was there or they just didn’t remember what was wrong with the car. Like really?!?! Yolanda was in charge of our car service, guess what she didn’t do much and was useless the whole time. Same with Sandy, went home early and couldn’t even at least let the mechanic know to that the car was there early for him to start with the part replacement. I dropped off the. At at 7:40am! Now I have to leave the car for a whole week since we can’t pick it up since we both work. And all this because…LACK OF COMMUNICATION, LACK OF EVERYTHING.

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Name: A***** C*******
Date: 2021-07-14 19:17:27
Rating: 2
Comment: When I was working for this dealership I decided to buy a new car from them. As a Ford employee, Ford gives a breakdown of employee pricing when buying a vehicle. Everything was all good up until I got to the finance guy. Thankfully I called my mom to help me review the paperwork before signing because there were discrepancies and they wanted to charge me more than my Ford employee pricing. So if theyre willing to screw over their own employees then think twice before purchasing a car from there. I didnt sign anything until I got the correct price. So be careful. Giving 2 stars because everyone else was helpful at the beginning and I think the value they gave me for my trade in was fair enough.

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Name: �****
Date: 2021-06-28 17:09:58
Rating: 1
Comment: Looked for car prices online through carfax and found this 2012 Honda Accord for the price of 6999 and drove almost 2 hours to go see this car because of this price. When we got there I asked for this car and and I told them the price and they took my down payment and then when it came down to sign the contract the numbers were way higher than expected. I was very aggravated because this was not told to us before going into the contract signing room. The price difference was way too much and I kept questioning why and they told me straight out that is how they advertise, they advertise low to get customers and then once you get there the prices are not what was advertised. Well as a single mother trying to buy my college son a car to go back and forth to work the advertising price is important because I wouldnt have drove miles to get a car that I could have gotten for same price 5 mins from where I live. Long story short I was told the price difference was because they added accessories that is not optional and yet on the contract it was listed as optional purchase. The price difference after 4,000 down payment was still 11,405 from trying to buy a 6999 car. I was basically forced to take this car because my son already needed this car but I regret it. I could have bought something way nicer and newer for this price. I have tried to reach out to the finance dept after and they dont return my calls. They were so eager to take my money and now they dont even call back. No I dont recommend this dealer....

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Name: J***** D****
Date: 2021-06-02 21:46:18
Rating: 5
Comment: I purchased a vehicle here yesterday, and I have to say it was refreshing to have great customer service from the employees here. David Munoz and George Sakar went above and beyond to make sure I had a seamless car buying experience. They were helpful, honest, and weren’t pushy like most other car salesmen. I will definitely return to this dealership, and I recommend to anyone looking for a new or used vehicle.

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Name: L** M*******
Date: 2021-06-01 02:00:50
Rating: 5
Comment: Martin our sales rep was Amazing! He made the deal happen and might I add it was very smooth! It was a great experience once again at the FORD dealer!

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Name: B**** E*
Date: 2021-05-28 01:27:34
Rating: 5
Comment: Came here last week with my mom to get her into a new vehicle and honestly couldn’t have been more impressed. I initially called in to confirm the online price and spoke with George one of the managers. I asked if there’s any hidden fees and he emailed me a full breakdown including the package that’s on there. (Upon my shopping i realized every dealership does this) so i was thankful he was so transparent with us. We made an appt the next day and my mom drove off in a new explorer. Everyone was friendly and treated us with excellent service. Thank you George and team for a wonderful experience !

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Name: S***** G***
Date: 2021-05-26 20:45:10
Rating: 1
Comment: Where to start..I found a 2021 F-150 at Chino Hills Ford I liked and as I was selling mine the next day I figured I would call and see if it was still available AND before wasting my time driving down I would verify the listing price (minus taxes, and applicable fees) was accurate. George (Sales Manager) verified the listing price matched their price as well. However once we sat down and ran the numbers it didnt add up. Aghh come to find they had throw in their $5000 optional protection package. To not bore you with the back and fourth their optional package is on every vehicle and cannot be removed per George. Complete SCAM.. Regardless I needed a vehicle and we ended up working out a deal where they took it down to his cost haha. I was to come in with my approval letter from bank and X amount of cash the next day. I show back up the next day and George says lets get this going. Only to come back to the table and argue how they are losing money on the deal and I must finance through them. Awesome another 30 minutes of haggling on what was supposed to be a done deal.Fast forward. The gentleman I dealt with in finance didnt seem very happy to be working. He didnt congratulate me on my new purchase let alone smile. The only time he perked up was when he tried to sell me the extended vehicle warranty to which I politely declined. His response: You know the vehicles now days have many problems and this plan keeps you secured. So basically my brand new 2021 the vehicle I was buying is known to have problems and I shouldnt have bought a Ford. Killer sales pitch guy.They did not take any more than $3,000 on a debit card so we agreed he would have a Salesman follow me home for a check. When I arrived home I opened the garage, exited my vehicle and noticed a dent on the upper panel on the passengers side beaming off the light. I pointed the damage out to the salesman who agreed and told me Theyd take care of it no problem. Well 2 weeks later, 2 phone calls to the Salesman Michael, 1 to George, 3 Phone calls and 3 texts to Shauna (their Customer Relations GM I believe was her title) i still have no appointment or anything to really rely on. Shauna had called me to see how my experience was with Michael was which I told her was pretty good only for her to find out about the damage she was unaware of. She was very nice about getting her pictures and told me she would make sure it was taken care of and contact me Friday to schedule the at home appt for the following Wednesday. No phone call Friday, so I called her Monday and she let me know she was not in the office but would call me back ASAP. Tuesday rolled around and I sent her a message asking if she had figured out a time yet. No response. Wednesday I left a voicemail.. Im doing all the leg work on a brand new vehicle to get a dent fixed I could not see in the darkness as I left their lot. Really sad to see a dealership sell and bail. Apparently they do not care much about repeat business.Do yourself a favor and go see Airport Marina Ford. Best Ford experience i have had to date. This is my 7th Ford as a family. Chino Hills Ford by far has been the worst experience to date. Oh, and if you need Service work (in my case a Trailer Brake Control Box Installed) go see Hemborg Ford. They had me in and out in a few hours. Good Luck getting Chino Hills Ford Service Department even on the phone! I tried for 2 days.

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Name: T**** T***
Date: 2021-05-23 02:43:25
Rating: 5
Comment: My husband and I just leased a car for the first time here. Our Sales and Leasing Consultant, Andrew Harris, made our experience comfortable with no pressure. He clearly explained the details about the car and guided us as we took a test drive. He helped us understand leasing and provided us with the best price compared to other dealers we had consulted. Andrew Harris made this the best new car experience we have ever had. I highly recommend Chino Hills Ford.

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Name: e**** p*****
Date: 2021-05-15 21:24:46
Rating: 5
Comment: I want to say that this has been the best experience I have had buying a vehicle! Veronica Hernandez has been amazing. I was worried about my credit and didn’t think I could drive away with a new car. But she made it happen. If you are looking for a car definitely come ask for Veronica Hernandez she will have you driving off the lot in your new car.

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Name: A*** D*******
Date: 2021-05-15 01:32:53
Rating: 5
Comment: Great experience buying my first car at this dealership! Special thanks to Eddie, Robert, Yoseph, and Tyler for getting me the best deal! Very transparent company with very friendly, professional staff. Made me feel like a million bucks as I drove off with my new car :)

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Name: e* f*******
Date: 2021-03-23 23:43:24
Rating: 5
Comment: Had a great zero pressure time here. The staff was courteous and not pushy. I knew what I wanted and they did not try to “upswell” and were very willing to negotiate to a price we both felt good with. My salesman, Washington was top notch. I would recommend Chino Hills Ford to anyone interested in a good deal and good service

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Name: M**** M************
Date: 2021-03-22 13:50:06
Rating: 5
Comment: I normally never leave reviews, but my experience was THE BEST car buying experience I have ever had. Dean was AMAZING from the first moment I spoke with him. He was honest and not at all pushy. He listened to my wants and needs and made them happen. There is not one thing negative I can think of to say. I was met with smiles and kindness by everyone there including other salesmen and the finance guy- talking to me about March Madness made me feel relaxed not stressed out like car buying can be. My situation was rough I had an older car and drove in with a car I was renting. The sweetest guy Zohayr ended up driving my purchased car 90 minutes to get it to my house and picked up my old car from my house- if that isn’t the best service a dealership could give I do not know what is. I recommend Chino Hills Ford to anyone who is in need of a new vehicle. Ask for Dean he’s the man!!

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Name: J**** G*****
Date: 2021-03-20 18:49:13
Rating: 5
Comment: There are no words at how pleased my husband and I were with the amazing service and the ones involved with our deal. A HUGE thank you to Ali, Tyler, Zoe, and Andy! Right when we got there Zoe & Tyler greeted us & we told them what we are looking for and bam out to the lot and found 2 explorers we liked. Zoe took us on a test drive and he knew his cars! Answered all our questions and told us everything we did not even know. He didnt over sell us or pressure us at any time. We then got back agreed on the Explorer we liked and started our talk with Tyler. They made us feel comfortable and there are no words to say how pleased and satisfied we were with the whole process. Tyler showed us all different types of deals and which would be the best fit for us. Had the invoice of car pulled, no hidden fees, he found all the rebates and all the offers he was able to apply to our deal. This was one of the best experiences we had at a car dealership in over the many years weve had cars. There was tons of laughs, amazing personalities, friendliness, and just a great atmosphere. We then went to Andy in the financial department and he was welcoming, nice and funny. We cant thank you enough Chino Hills Ford and all the great guys involved in our deal you all made us happy customers, had such an easy process, and we left with smiles & beyond happy!! We will definitely be referring our family and friends to your dealership!

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Name: E******** N******
Date: 2021-02-17 05:32:10
Rating: 5
Comment: I would Highly recommend this dealership to family and friends or anyone looking for a vehicle. Thanks to Washington and Nick for getting us into our car. They were accommodating to our needs and did an excellent job on working with my husbands credit. They are your go-to guys when you need to get the job done. We’re extremely satisfied with our Ford Fusion. Make sure you ask for them when visiting this dealership!

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Name: P**** H********
Date: 2021-02-07 03:42:13
Rating: 5
Comment: Washington and Andy were both SO helpful in assisting my wife and I in buying our first family car! They listened to our needs, explained the process to us, and helped us get the best deal we could get. They were much better than service we experienced at other dealerships. If you are looking to buy a new or used car, these guys are a great place to start!

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Name: C******* V***
Date: 2021-01-30 23:09:14
Rating: 5
Comment: One of the best experiences I’ve had at a dealership! Went in with my mom and was immediately greeted by Gabriel. He was so nice and very informative! He also spoke to my mom in Spanish which made her feel more comfortable with the experience. Thank you for all the help! Will be recommending this place to others!

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Name: M***** B********
Date: 2021-01-24 18:00:20
Rating: 2
Comment: Deceptive advertising and sales of used car prices. Chino Hills Ford ensures they advertise a popular vehicle at a lower price than surrounding dealers. Before your test drive they present the Protection Package which has been installed as an option on the vehicle. When you close the deal the price has increased $5000 due to the optional Protection Package. Theres a 500% markup on this package and its not optional, its installed. It should have been included in the advertised price. They dropped the price of the Protection Package to $2037. After 3 hours of dealing with their sales process I said I was leaving. They dropped the price again to $1625 and dropped the price of the car slightly to bring the total to match my original offer from 2 hours earlier. They had completely lost my trust and my sale. I hope you have better luck.

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Name: T**** T****
Date: 2020-12-15 12:00:21
Rating: 1
Comment: I just needed a simple oil change for my Ford Escape and filled out their form online to schedule it. Not long after I got a phone call from Gabriel about coming in to buy a Ford Escape? I was confused and told to contact the service department if I wanted to get service and that it would be wise to schedule it instead of walking in since weekends are busy. I checked my e-mail shortly after and saw a response to my service request saying they were excited by my Ford Escape inquiry, except I never inquired to buy one. I was told I could come in and test drive it which was not at all what I wanted. I filled out a service request, not a request to look at cars. I responded and told them that I had never wanted to buy a car. I filled out a form on their website to get my Ford Escape serviced, not buy one. Clearly they never read my e-mail response. When I called back to reach the service department Gabriel put me on hold 3 times in a row and kept asking me what I was calling about even though I had already told him I was trying to reach the service department. Each time he got back he acted like it was a brand new call saying hello, how can I help you after placing me on hold which was odd and annoying. Which of course he never ended up actually let me reach by telling me that they thought they might be busy. I have already got my car serviced elsewhere since they cant seem to understand wanting to schedule a simple service request. They contacted me two days later on Monday night trying to call me at 8PM asking if I wanted to come in today to look at a car. I did not pick up the phone since I don’t normally pick up unknown numbers especially at night. Also, why would I want to go at 8PM in the middle of the night? Gabriel definitely had not read my e-mail response. After not picking up, I got a text about coming in to buy a car as well as a voicemail from Gabriel. Thank you, but no thank you. I do not want to buy a Ford Escape. I already have one and if I did I highly doubt I would from this location if they can’t even understand something as simple as wanting to get an oil change. It should not be this difficult.

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Name: F******* H********
Date: 2020-12-03 16:22:13
Rating: 5
Comment: I’m extremely happy with the service I have received at Chino Hills Ford! The new management team is amazing i thought that service was going to change but let me say it has gotten 1000% better I dropped off my car with the service team and I was greeted right away and received with amazing service, I had an issue before and had to talk to the new Service manager and I felt so relieved after talking to him he solved a problem I had for years and made everything right I’m glad this store has Joe Virgen as the service manager I can already see the changes great job Chino Hills Ford I’m so glad they are under new management!!!

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Name: C***** T********
Date: 2020-05-19 02:21:23
Rating: 5
Comment: I bring my truck here for the simple fact that it is convenient for my busy life schedule. I could easily do the preventative and routine maintenance myself, but at the prices Chino Hills Ford offers I cant let the offer pass me by. The staff is always friendly and attentive. They have done major repairs on warranted items on my truck and I have nothing, but good things to say about my experience with that situation. I have gone to another Ford dealer for maintenance, but the staff wasnt as friendly and they price gouged me for something as simple as an oil change with additional charges such as a wash that I never asked for. After that experience I figured the drive from Riverside to Chino is worth my time.

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Name: A***** D*****
Date: 2020-05-18 23:23:52
Rating: 5
Comment: The staff here is awesome. I dealt with Adam who was in charge of my vehicle. He kept me posted as my car was being serviced giving me updates on the findings and date that it would be ready. Very happy With my last experience. Before Ive only needed oil changes, but this one was a repair that was covered by Warranty. I recommend this location . Great experience!

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Name: V F
Date: 2020-04-03 18:42:51
Rating: 1
Comment: Once again, the service Dept of Chino Hills Ford continues to show lack of follow-through.I came in for 3 specific reasons for repair on my 12 Explorer: Leaking fuel tank, radiator fluid leakage and the recall on the rear suspension per NHTSA. Upon arrival, all was noted on the service request write-up and $130 paid.Mid-day, I was updated that the work on the leaking would cost approx an additional $545. No mention of the other issues until I asked.Upon return, I was given little follow-up info and I had to ask specific questions about what the inspection fee determined/detected regarding the fuel tank leak. No mention of the radiator fluid leak or suspension problems until, once again, I asked. I felt as though it was rushed and observed visibly less interest in my satisfaction.. perhaps because I didnt agree to the additional $500+ of work on the fuel tank? (Incidentally, a different Ford dealer quoted me only $415 for the additional work.)Once again, this dealership only feigns interest in customer satisfaction, as long as youre paying... I should plan better, to avoid having to use this dealership solely based upon the location convenience.

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Name: Z****
Date: 2020-01-08 02:35:53
Rating: 5
Comment: SHOPPING FOR A CAR? I just bought a brand new 2020 Ford Escape Titanium with all the bells and whistles. Great experience from start to finish. And anyone who knows me would agree Im a hard customer to please. But does anyone wonder what happens after the sale? This is when it counts right?Had a few issues pop up that meant I had to drop off my vehicle after only a few days. Check back to see how the Chino Hills Ford team rates on customer service. Do they keep the 5 star or does Fords CEO, James Hacket receive a letter from a concerned customer? Stay tuned to find out.

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Name: k L***
Date: 2019-12-20 06:07:37
Rating: 5
Comment: I had my vehicles rear seat fixed at Chino Hills Ford. The staff was more than helpful, and went the extra mile to make my experience great. They worked with my work schedule to make sure my car was fixed at my convenience. Repairs were done is a timely manner, and my car was ready just as I left work. Very courteous and knowledgeable attendants. Service manager ensured my issue was resolved.

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Name: G*** B******* J*
Date: 2019-07-26 19:09:01
Rating: 5
Comment: My experience was really great, every one of the members went above and beyond to help me with my car when I had some problems, especially Michelle in service! She is phenomenal at her job, and she made the warranty process with my gt350 as great as it could possibly get, given the circumstances.

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Name: R** B**
Date: 2019-06-15 01:44:42
Rating: 1
Comment: DO NOT GO HERE! A lot of the good reviews are by fake accounts that the employees made.They will lie to you and make up a whole new price after they work on your car.Service is TERRIBLE, they will make you wait and not even repair your car correctly. The manager and the whole staff in service are the worst people you can come across.Do yourself a favor and choose another dealership to go to. I love my Ford but I simply despise these crooks!BTW I also contacted sales for a new car....guess what....TERRIBLE!Sales manager is not a nice guy, you can definitely tell they are just selling you something for way more money.Also if you dispute a issue they will hang up the phone and think it’s ok. Sad.This place makes Ford look awful!

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Name: F*** M****
Date: 2019-05-21 00:25:45
Rating: 5
Comment: The employees were very helpful, friendly knowledgeable, patient, very professional and funny! We joked with each other and they made me feel very comfortable, it was like I was talking with one of my friends!! Frank, Denise and Janet were awesome! They made the whole experience very easy, they talked me through every step and were very patient!. And of course I ended up buying the car of my dreams! As long as I can remember I have always wanted a Rav4, my family is so happy for me. I have told my family and friends of the great experience that I had at Chino Hills Ford. Thank you guys, you were awesome!

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Name: J*** W*******
Date: 2019-03-31 02:10:11
Rating: 5
Comment: My first review but felt like I needed to after a good experience at a dealership when you hear so many bad stories about others. The process was smooth from start to finish. Of course a lot of paperwork, but thats to be expected anywhere. Jaime was great to deal with throughout the process. Very nice, a straight shooter and clearly just an all around good guy in general. I felt good about my purchase because I did some homework and was going back and forth with another dealer on the same car and when I went back to them with what Jaime and his team quoted me he said thats actually a good price, we cant get there, Id take that deal. Of course I know they made some money, thats business, but I think thats all you can ask for in a car buying experience... to be treated well and know (or at least feel) that you got a good deal. Sorry I forgot her name but the woman in finance was great to deal with as well! Hats off and a big thanks to the team at Chino Hills Ford!

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Name: M**** E****
Date: 2019-03-17 22:14:58
Rating: 3
Comment: We recently took our Fusion in for a steering wheel problem. Our service rep seemed annoyed when we called to get status. He claimed he made several calls and said he left a message. We checked our phone and only found one call, which my husband couldnt answer from the dentist chair and there was NO message. The service rep was not very polite about letting us know. This is not the normal customer service we received in the past. Do I leave his name? Do I report this to the Service manager? Or do I just let this go and chalk it up to maybe him having a bad day? Therefore only 3 stars. 3/17/19The review below was from when we first purchased our vehicle and our Sales person Safeer deserved the 5 stars. I guess we cant do separate reviews so I thought Id clarify here. 3/17/19Safeer was extremely helpful in getting us into the car we wanted. He was very friendly and answered all our questions. Thank you Safeer for your great service.

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Name: D** H******
Date: 2018-11-30 17:46:53
Rating: 5
Comment: JL was great to work with at Ford as we went through the process of custom ordering my F-350. The truck was built and ready much sooner than promised and they even delivered it to my house since my foot was broken and I can’t currently drive my new truck. A professional and easy process all the way through.

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Name: E**** H
Date: 2018-09-18 17:39:51
Rating: 1
Comment: HORRIBLE experience. These guys wheeled and dealed me only to make a sale. I signed a deal on a car with a bad battery which they replaced and the engine light still came on so they had me sign a deal on a second exact vehicle, this all took hours. They let me leave with the car thinking I had a certain deal only to call me later and say that my loan could not get stretched out as far as I wanted to keep my payment lower. They asked me to resign a new contract for a shorter term, which made my payment higher that I did not want. I would have never left the dealership with the vehicle had I have known this. They will not work with the sale price now to get me closer to the agreed upon payment. This is bad business. They made a deal and now they are not honoring the deal. They have access to credit approvals and would have never let me leave the lot otherwise. They just wanted to make the deal and at my comfort and cost. I was very firm about what I wanted. These people are snakes.

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Name: J**** G********
Date: 2018-08-10 22:11:39
Rating: 5
Comment: My wife and I were at a different dealership ready to buy. At the last minute my wife noticed that the truck we were going to buy had a real bad paint job. As luck would have it at that same time Carlos called me about a 2018 Expiation they just got in. I told him what was happening, and he assured me if we went to see him he would get us a lower interest rate and a better payment. He was 100% right. my wife and I are unbelievably happy with the help Carlos gave us. If your reading this because you’re looking for a new car call chino hills Ford and ask for Carlos, he won’t let you down.

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Name: L*** G*****
Date: 2018-07-31 00:05:44
Rating: 5
Comment: This is by far the best Ford dealership I have had the pleasure of using! They arranged for pick up and drop off for me. Jessica is on point with her customer service. Tim gave me a ride there and back and was super nice. He even called me when he was on his way to let me know. Absolutely top notch staff!!

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Name: J*** �**** a** K**** W***
Date: 2018-07-01 05:52:03
Rating: 5
Comment: Good car buying experience here. They are open till midnight to close the deal. Personal service and hardworking staff.

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Name: J** N******
Date: 2016-11-25 12:58:33
Rating: 5
Comment: This is a weird story... grab a cup of coffee. Weve had a goal of buying an RV and a Ford Truck to pull it for about a year. I use a digital vision board to remind me of my goals and to provide motivation. The image with the tan trim is from my Vision board and the all white one (pearlescent) is what we bought. Our plans came together a year ahead of schedule. We were financially unprepared to make the purchases but we found a really good deal on a 2016 Gateway RV that was on close-out from the RV show and were able to buy it. I started looking for a truck and found this one on AutoTrader, along with 6 others. I dismissed all the Dodges because they were 6 cylinder and our RV is a big girl... we wanted 8. That left two and my heart was set on this very low mileage, used 2016 F-350. After we left the RV dealership we drove to just look at the two trucks - one was a 2015 but with lots of miles and lots of wear and at a slimy used car dealership with a clearly inexperienced salesman. We drove to Chino Hills Ford having alerted Carol, the Internet Sales specialist, that we were coming. Carol showed us the truck and it was exactly what we wanted - a year ahead of schedule. We had very little to put down, were upside down in our Ford Fusion and had good credit - not great. Carol got the deal put together and got us approved! Our experience from initial contact to out the door, with sales, finance, GM, and service, was terrific. I highly recommend this dealership.

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Name: C*** S****
Date: 2016-10-03 16:09:42
Rating: 5
Comment: I was impressed with the dealership staff and the time they took to ensure I received all available rebates and best financing. The fleet manager Robert Brown was very helpful and ensured the car buying experience was as pleasant as could be. Salesman Christian was helpful in selecting the right vehicle and features and took the time to explain all models and options. I was pleasantly surprised by the staff at Chino Hills Ford.

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Name: D**** B******
Date: 2014-01-01 19:34:39
Rating: 5
Comment: Great experience. Really didnt expect to buy the car. They were so helpful. They had quick, informative communication. They treated me as a serious buyer. They printed all price quotes for me and worked with me to exceed my personal requirements to buy the car. They explained all the paperwork, made it very easy. They had great follow up after buying the car. They still are helpful with my many questions. Ford offers packages that I could not find with any other company. They also have the best graduate and first time buyer programs.