Wheelchair-accessible entrance
Yes
Christian Memorial Gardens West in Rochester
Phone: +1 248-651-8192
Site: https://www.memorialplanning.com...
Site: https://www.memorialplanning.com...
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:9AM–2PM
- Sunday:Closed
Comments (34)
Just wanted to say my mom pasted away last year and buried at Christian Memorial of Rochester. The staff were very caring, compassionate and professional. Recently I had a very upsetting problem come up and the manager Marc and his staff stepped up and took care of it right away. I couldnt be happier with their service and truly appreciate their swift resolve of my problem giving me peace of mind. If you are looking for a caring staff and a beautiful and well maintained place for a loved one to lay in peace i would highly recommend Christian Memorial.
The owners & management should be ashamed.You can tell they do very minimal upkeep of these grounds. So many graves unrecognizable or grass & dirt just completely covering headstones. Drainage problems to the point it has lifted headstones. My brother was laid here and recently a tree was removed that was by his grave and yet large branches were just left on top of all the graves around it. It’s sad to know how much money you guys take in from grieving family’s with promises of what “beautiful and well kept” grounds you provide yet you let things look the way you do. Every time I come to visit I shouldn’t have to come prepared with equipment to upkeep his grave and ground around it to the extent I do, but here I am. Shame on you.
If I could rate this cemetery a 0, I would. Ive been in the Death Care Industry for a decade. When my brother died in July of last year, one of their unscrupulous sales reps sold my 80 year old parents something they couldnt afford. When my father passed in 4 weeks ago, and I wanted to cancel this contract, I received nothing by grief from CM Cemetery; and further deception regarding the original transaction itself. PLEASE find another place for your loved ones. Ive seen a LOT of bad cemeterys in my day, and this is at the top of the list - primarily because it affects my parents.
Stay as far away from this place as you can. They dont care about anyone, only the almighty dollar. They could care less about your loss of a loved one. My parents purchased plots in 1964, prepaid everything so their children would have less to worry about and deal with. My mother passed in 2015 and was buried in her plot with additional costs of course, nothing is truly prepaid. My father passed away March of 2019 went to bury him only to find the cemetery had already buried someone there in 1993. We have options most of which cost more money or moving my mother. Stay far far away, go anywhere but here unless you like being hassled and like to throw money away.
Extreme lack of professionalism. When it came time for my fathers burial they did not have what was purchased, could not get satisfactory results. emails and phone calls ignored. Causing more grief and anguish for the family. this place should be shut down and have a new company running it that knows respect, courtesy and some knowledge of record keeping. Stay away from this place, go anywhere else, you will be glad you did. It is taking legal action on my part to get things resolved, one month later and my father is still not laid to rest. I hate this place and the people that work there.
Unprofessional and uncaring staff. A transfer was delayed due to an unknowledgeable staff member. The transfer fee went up when it was able to be taken care of. I was told prices changed due to Covid. I really dont understand such a high fee for a transfer of an inherited niche in the first place, then to raise it.
My father passed away and was cremated at another facility. The decades old and fully prepaid contract was for the purchase of urns and cremation (at another location). My mother called Christian Memorial the very next morning to get the urn delivered to the crematorium. A week later it was still not there. A woman named Carol was repeatedly rude and unhelpful. An urn was finally delivered, not what was paid for and was broken and unuseable.A second urn was requested and she was told that they didnt have the style she had requested and paid for, even though she had seen it on display. They sent a second urn, which was hideous and also broken. We finally bought an urn from the crematorium because we had no more time before the memorial to deal with this. It was beautiful and the same as what had been originally ordered years ago from christian memorial. Do NOT do business with these unprofessional, uncaring people. They have caused my mother extreme worry during a very difficult time. Carol has still not returned my mothers calls.
I called this place today for information because we had a death. The girl was very rude. Once reason why you dont use corporate own cemeteries or funeral home services.
Both our our parents are interred here. When we called after my brothers passing and inquired about the costs to have his cremains interred along with our parents we were told around $3100.00. The representative who provided this price asked for the names of our parents and placed us on hold while they looked up their details. Imagine our shock about one week later when we arrived at our scheduled appointment to plan for my brothers inurnment when we were told that it would be no less than $4200, without any type of grave marker. We were told that it would be necessary to purchase a 3rd right to the plot in which our parents were buried, despite that there was no adjacent plot required and that his urn would be placed above their existing vaults. they also would be charging for the opening and closing of the site.The salesperson was unprepared for us and left the office numerous times during our appointment. At one point he brought his supervisor into the room so that she could approve our discounted price of over $7000 with the smallest grave marker they offered.Old fashioned bait & switch tactics live on at CMCC
Unfortunately my mother is buried at this horrible cemetery... I preach it to everyone I know DO NOT USE THIS CEMETERY because it is not well kept up. Lets start with current issues, the whole darn cemetery is under water! I went to visit my mothers site a couple weeks ago & couldnt park in my normal spot because it was flooded then I had to literally walk through a mud puddle to enter onto the sidewalk because all the sidewalks were flooded over, now I was lucky enough that my mothers site was not flooded out but there were so many sites that u could barely see the grave stones (SMH)... this is absolutely terrible!!!Now lets talk about something aside of the flooded areas, they do not mow their grass as often as they should, I went to visit my mothers site one day last summer & it was so overgrown with grass u could barely see any of the grave stones so I went home & got my electric weed wacker & cut the grass around my mothers site (SMH) so now when I go out I make sure I take it with me & I also make sure I have boots on.Bottom line DONT USE THIS CEMETERY!!!!
It is so disturbing to come into this so called beautiful gardens that are under so much water. You see people coming in to pay respects to family that arw unter 5 inches or more of water and mud. This is a serious draninage problem that can be fixed and should be fixed. I have three family members there and they are always under water. Its been 18 years that my father was laid to rest there and they say they are fixing the problem... Well that would be a BIG NO...so very sad to imagine the thoughts that go through our minds when your family is under water.. I wonder how you people would feel if it was your family....
Only reason why i say 3 stars is because its really clean. But yes i agree with the last review person. My mother died the day after Christmas so a month ago. I stopped in to get the signs off of her flower topper from her casket and he told me to tell my dad that he has great news for him, something about 69 % to .5% sales drop and i thought it was going to drop money off. But i didnt know he was trying to sell him more tombes. So i called him and told him theres great news he said its important. Come to find out it was about him wanting to sell my dad more plots. Mind you it was a week after she died. So it was just horrible timing man. My dad was so pissed off. And i fealt dumb as hell. I cried because i acually bothered my dad for his gain on sales. What a way to treat my family. I have never fealt more disrespectful and disrespected. He probably tried to make the sale the day after she passed when my father and brothers went in to finish the process. And also she had paid in full years ago even before the built it. She got a great deal because she was one of the very first people to buy in to the cemitary. What an ass......
Worse place to work. The manager does not care about his employees. He only cares about himself and making money by taking advantage of families on the worst time of their life when they have lost a loved one. People who work there depend on getting sales to make a living and the manager will steal a sale from you in a heart beat. He is a horrible manager. He as yelled and screamed at me as well as made me cry multiple times. He does not want any of his employees to succeeded. He gets his employees in trouble and starts arguments between his employees. I believe the only reason the company keeps him at this location is because he gets sales, but the way he gets the sales is unethical. He steal sales from other employees.He takes all the telemarketing appointments, He takes all the deed delivery and he pretends he has been working with a family to steal a sale. He is horrible, horrible, horrible. He did not deserve someone like me working my but off to make sales and get him bonus.
They fought over who was helping us after we asked for a specific person in the office where we could hear them. Then at service the guy dismissed the front (family) first. They should start from back and the front should be last to leave. They also have a huge water problem. This is the 3rd death this year and dealing with this cemterary. I would not recommend family members here unless already bought and have no choice.
WORST CEMETERY. I am currently waiting in line behind two other funerals waiting to bury my grandmother and have been waiting for at least a half hour. This place is so unorganized. Honestly the worst experience. Hate this place and my family and I will never do business with them again. We are late for our luncheon! This place is awful, do not choose to bury your loved one here. Please save yourself the frustration.
I am very displeased with this establishment and the people who work here. I see how they treat the dead very disrespectful and disturbing
Thank you Debra for taking care of getting the flower arrangements requested so efficiently and furthermore for following thru and taking a picture and sending to me. It made this very easy for me to assure their memory is taken care of being several states away!
Christian Memorial is a wonderful Cemetery to do business with at such a sensitive time. The office staff goes above and beyond to help. Michelle could not have been more patient and helpful. Thank you.
The use of the chapel was absolutely beautiful for my sons memorial and everything was taken care of with great care. Its a beautiful place of art and peace.
Very disappointed to hear about the way the cemetery is looking. I thought the slogan was “where memory lives in beauty”. This needs to be fixed right away and throwing sod down on top of the water is not the answer.
Its spring and theyre working on the landscaping.
Have you noticed the responses are identical except for the name responding to. I have a plot there. After looking at the serious issues, Im strongly thinking for another cemetery for my services.
Well kept cemetary. The workers here are helpful and friendly.
Do not buy a plot at this place. Back in the 80s my mom bought a plot for my Dad and she was supposed to be buried on top of him. When she died over 30 years later they said her plot wasnt paid for. My mom never defaulted on any of her Bills. So she was cremated and didnt get what she paid for. This place is scam artist.
Total reviews rating 2.5
34 Reviews for Christian Memorial Gardens West 2023:
Review №1
2022-07-13Bought our crypt in 1999. Reviewed all of our options yesterday, and was pleasantly surprised that we had made a wise choice to do this in 99 since it would have cost far more today. They even had 20%off on other services provided, which we took advantage of. Autumn was very helpful and we are so glad to have made a wise decision. The statuary is beautiful, and the chapel is large and spectacular. It is hard to make these decision ahead of time, but the staff made us feel that we had done the correct thing, and it will make it so much easier when the actual time comes to use them. Thank you, Dianne
Review №2
2022-03-26I want to thank Lisa P for the great service she provided, helping us find the perfect resting place for my daughter at Christian Memorial Gardens West. She is very professional, patient, courteous and knowledgeable, in her profession. Just today, I made one phone call to her and she took care of the situation within minutes. Kudos to you Lisa, you are just Awesome!!
Review №3
2022-05-13Both of my parents are buried there and many of my relatives. I want to thank them for their courteousness and kindness they have shown in the past 2 years especially when mom then dad passed. They picked such a beautiful place to rest for their natural bodies.
Review №4
2022-05-05The staff was friendly but also clueless. Every time I talked to them I was told something different. Worst part, I was told the urn my father was in (2005) was a double urn for 2. Took my Mom over there to be joined with him but that urn, or the one we had would not fit 2 sets of ashes. And the vault was not big enough for both. Now Mom is in her urn, Dad stuck in a plastic box next to her. Not ideal but they are together forever again in this poorly run and not well maintained cemetery. If you go their tape your conversations and get everything in writing. I told my wife I would rather she flush my ashes down the toilet than be interned in that place.
Review №5
2022-06-27I cant even give this place one star. They have neglected the place so badly!! I had to spend over an hour uncovering all the growth around the gravesite. No water for flowers ( unless you go to the maintenance building) no longer any lawn, (its all clover and weeds), the fountains havent worked in over 15 years. Its horrible how disrespectful the owners are to the souls that placed their trust in them to take care of their final resting place. They should be ashamed of themselves!!
Review №6
2022-03-22DO NOT BURY YOUR FAMILY HERE IF YOU LOVE THEM AND WANT THEM TO HAVE DIGNITY OR WANT TO BE ABLE TO VISIT THEIR GRAVES. Two of my family members are under TONS of muddy water. This has been an issue reported on in the news since 2019 and as of March 2022 the problem is not fixed!!! Its extremely disgraceful that Christian memorial puts profits over fixing drainage issues they could fix but DONT!! AVOID AT ALL COST!
Review №7
2021-05-08Horrible place. If I could afford to move my mothers grave site I would. First issue, my mothers site was completely covered over with dirt which had been over grown with grass.. Second time, the vase was jammed in the headstone and I was not able to leave the bouquet I had purchased. Third I had sat the flowers down on the grave site to walk to the office. Upon returning to the grave site, a family of 5 was in the process of picking them up to steal! When I finally reached the office they assured me that a work order was filled out to fix the problem and would be contacted once the work had been completed. 1 week later I called back. The man said he could not locate the order, but he would have it fixed by end of day. I will not hold my breath, but I will be contacting my attorney.
Review №8
2021-01-19Staff was very helpful with guiding our family through the process of having our mother buried. They took their time to show us the design of the headstone and took us out to look over everything before we settled on the final arrangements. Even after we had to reschedule the burial due to further family health issues, they rescheduled everything very seamless to us. The groundskeepers are very professional and caring. They didnt have to communicate with us at all but they made what felt like a very sincere words to us. They allowed us all the time we wanted to observe the entire burial process. Just those little details from the groundkeepers made a huge impact on our emotional experience. The grounds look very well maintained.
Review №9
2021-09-29I want to thank the grounds manager, Bob, for his hard work and dedication in doing a fantastic job improving the looks of the cemetery grounds. I have several family members burried there and I appreciate his friendly greeting and his willingness to help solve any issues.
Review №10
2021-05-05I buried my grandfather here on May 5th, 2018. When I arrived to make the arrangements, I expressed my hesitation as my family did not have a good experience with the predatory management that was in place when my grandmother passed in 2008. I was assured everything would be different. Lie.I was told that my grandfather had not prepaid his funeral when in fact, he had. There was no effort to look into my claim that he had. They miraculously “found” the documents after the funeral home we used questioned them. Had it not been for Wasik Funeral Home looking after me, there is no doubt in my mind that this cemetery would have swindled me. I base this on the fact that I asked them to look into this and my notion was brushed off as merely a nuisance.The day of the service, there were three other funerals going on at the same time. I was told we were late. Another lie. I scheduled a specific time after the salesperson and I had a detailed conversation about overtime pay to the cemetery workers. My father was witness to this conversation and I have a timeline written BY the coordinator on a sheet of paper from when we set up this travesty of a funeral.Finally, because the cemetery apparently can’t schedule things properly, my grandfather’s service was INTERRUPTED by a gentleman that works for the cemetery. Here we were; my grieving family, friends, and the minister. He was giving the eulogy when the man stopped him. I look back and he is giving the “time out” gesture IN THE MIDDLE OF THE EULOGY. The minister was told he would have to “wrap things up.” I was appalled and embarrassed.I was set to witness the burial thereafter but was too upset to stay within that horrible place. I will ensure the marker is correct and installed. After that, I will NEVER set foot on their property.Avoid this place. It’s not suitable to bury garbage in let alone your loved one.RESPONSE TO THE OWNER: I will NEVER contact you, no matter HOW many times you ask. You have to live with the horrible thing you did. And Im glad people see this review first when they research you.