Chula Vista Ford
Address: 560 Auto Park Dr, Chula Vista, CA 91911, United States
Phone: +1 619-489-5334
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, Credit cards,
Phone: +1 619-489-5334
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, Credit cards,
Category: Auto repair shop, Ford dealer, Car dealer, Car finance and loan company, Car leasing service, Oil change service, Tire shop, Truck dealer, Used car dealer, Used truck dealer
Rating: 4
Site: https://chulavistaford.com/
Worktime:
Rating: 4
Site: https://chulavistaford.com/
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–9 PM |
| Tuesday | 9 AM–9 PM |
| Wednesday | 9 AM–9 PM |
| Thursday | 9 AM–9 PM |
| Friday | 9 AM–9 PM |
| Saturday | 9 AM–9 PM |
| Sunday | 10 AM–7 PM |
Click here to view more comments
Name: J**** C**** m******
Date: 2024-06-15 01:24:22
Rating: 5
Comment: The only thing I can say is that what many advisors could not do for months, John did it on time, he solved my problem and I was able to have my vehicle back on the street. Thank you, John, you are the best.
Name: a****** a***
Date: 2024-06-14 17:18:01
Rating: 1
Comment: The absolute worst experience I’ve ever had with this dealership. Had my vehicle go in for a recall which i called ahead for to make sure that they had ALL of the required parts which they stated that they did. When I brought my vehicle in the service advisor to “assist” was Juan Luna who tried to get me to sign a sheet without explaining what it was. He got visibly upset when I stated that I would need to see and read what I’m signing. Later on in the day I received a call that they needed to order more parts and that my vehicle would be staying the day. While Juan Luna did state that pieces do break and they may need to get more in he also STATED that they had all the parts for my recall which they did not because he also said that the parts needed were part of the recall. I made NUMEROUS attempts to contact the service manager which is impossible. I had 2 people send him a message and an email to have him get in contact with me which did not happen. Called a third time to make an attempt to talk to him after I received my car because there was a new scratch on my vehicle that cannot be fixed with touch up or with paint correction. You can tell that it was done there because there was greasy finger prints that show there was an attempt to rub the scratch off which was done unsuccessfully. Juan Luna stated that the recall did not require any work to be done on the exterior handles of the doors. Maybe he should educate himself before speaking on that matter as he is a service ADVISOR and not a Service Tech. The procedure for the 16S30 / 20S30 recall repeat repair requires the door handles to be removed in order for the pawl spring to be removed and reinstalled. Once I picked up my car and my wife got in my car she also noticed that the door panel was loose. I have attached a picture which shows that it was not properly set. After my attempt today to call the service advisor once more and another supervisor I was still unable to reach anyone that could help me on this matter.
Name: K****** G***
Date: 2024-06-11 03:06:45
Rating: 5
Comment: Thank God!for my,Dad for the Advice and the support & pushing to go ahead! My Mom doing the leg workfinding Carlos ! Very respful helpful, kind young man that took time to help my Mom find a nice car for me I certainly appreaciate the knowledge that he shared to my Mom !if you are in the market for a vehicle dont hesitate ask for Carlos, the salesman and on top of that he got a blessing himself for helping My Mom Rosie🙏😍🙏😍 I also want thank gentleman in the finance dept .that was so hospitable and very comfortable and patiient through the final process he seemed like he knew us from way back thank you keep up the # 1 service
Name: D****** V*****
Date: 2024-06-07 22:26:07
Rating: 5
Comment: My service advisor is on top of everything. I serviced both of my Mach-E and he took care of a recall quickly.
Name: v******* c********
Date: 2024-05-31 16:54:30
Rating: 5
Comment: 5 STAR EXPERIENCE !! LEO THE SELLER, VERY FRIENDLY, AND THE MANAGER * JUAN GONZALES * IS NICE, HONEST AND THE BEST OF ALL, THE GOOD DEAL HE OFFER ME, I COULDNT GET IT IN ANY OTHER AGENCY...I DEFINITELY HAD A FANTASTIC EXPERIENCE WITH * JUAN GONZALES * ( MANAGER ) AND HIS WORK TEAM ....THANK YOU SO MUCH !!!!!!
Name: S***** G*****
Date: 2024-05-30 19:53:08
Rating: 5
Comment: It is a great pleasure to recommend chulavista ford for your attention and help to be able to drive a new car without problems, for all the finance and sales team, especially thanking Martin F for all the help for his help. Recommended 100%
Name: L***** G*****
Date: 2024-05-23 19:50:17
Rating: 5
Comment: I’m glad we stopped by chulavista ford to buy my wife new Ford Explorer. They help us get finance with a great apr, but also made sure we were comfortable with the payments and overall experience. The sales man was chill and help full. His manager was also of great help, and the finance manager was amazing he made the paper work and the deal so easy for us. If you are looking for a new or used car stop by ford of Chula Vista they truly are the best. I don’t have the names but I did take a picture of the people that made it all happen so look for them when you go get your new car.
Name: B****** R
Date: 2024-05-18 07:05:41
Rating: 5
Comment: Good experience working with Xavier. He was very accommodating when I had to choose another vehicle last moment when the options on the first truck didn’t work for me. His team was also very fast and efficient throughout the whole buying process. They respected my schedule for work and made sure I left with the truck I really wanted!
Name: J***** L*******
Date: 2024-05-17 16:38:15
Rating: 5
Comment: Incredibly impressed with the outstanding experience that I had with Chula Vista Ford! I was looking for a 2023 Transit Connect XTL and was extremely fortunate to have found one online at this dealership. I reached out from my home in Palm Springs via their website and received an instant response. My questions were answered quickly and they arranged an online video tour of the vehicle. After the purchase was completed, Xavier and Bailey even drove the vehicle from the dealership to my home in the desert. Highly recommend Chula Vista Ford!
Name: J****** V* M*******
Date: 2024-05-16 02:48:12
Rating: 5
Comment: We came in just to look, and ended up driving off the lot with our new Bronco. We couldn’t resist the incredible deal David Soltero had to offer. He was friendly, professional, and straight forward. Excellent customer service. Definitely recommend your next car buying experience with David. Thank you so much David & Chula Vista Ford crew.
Name: G**** M*******
Date: 2024-05-15 01:57:24
Rating: 5
Comment: Picked up a truck recently from them. Unparalleled customer service from beginning to end. Sales staff willing to work with prices and fight for the sale. Even took the time to full it up with gas and detail it for me.
Name: t******* c*******
Date: 2024-05-11 17:41:18
Rating: 5
Comment: Staff were all efficient, friendly and didn’t make us feel pressured like we experienced at other places. We love the Ford we came home with!!!
Name: K**** R*****
Date: 2024-05-09 12:04:19
Rating: 5
Comment: Love it !!!Great dealStaff super friendly & understanding .
Name: S**** W*****
Date: 2024-05-03 01:09:29
Rating: 5
Comment: Chula Vista Ford was very accommodating and not heavy handed. It was one of my best experiences with a car dealer. Normally dealers are not as customer focused, they’re more about the bottom line. The team I dealt with at CV Ford was really great. Thank you, David Levie, Brando, and team.
Name: R*** F******
Date: 2024-05-01 15:41:10
Rating: 5
Comment: It was exceptionally good the had me approved and out in no time thanks to there financing coordinator
Name: v******** V****
Date: 2024-04-14 18:41:13
Rating: 5
Comment: This dealer has one of the most professional stuff I found in the last 25 years since I’m buying cars for personal and business… I had such a bad experience with ford Irvine and thank God I found my car at the dealership because they made my purchase very very smooth. Thank you very much for the professionalsTerry and his team are rockstars
Name: J*** H*****
Date: 2024-04-13 00:11:38
Rating: 5
Comment: Great service. Work truck that needed maintenance. Service manager and staff very professional and make you fell like family. Dog can’t wait to go back to work.
Name: C******* K**********
Date: 2024-04-12 17:56:02
Rating: 5
Comment: AMAZING CUSTOMER SERVICE.I cannot speak more highly of this dealership. I drove a range rover for years and customer service and the way I was treated at the Range Rover dealership in San Diego was so poor. They were unorganized, and I never looked forward to taking my car for service. So I didn’t have high expectations for other dealerships when I began car shopping since Range Rover is supposed to be “the best”.However, I was treated like a VIP client at Chula Vista Ford. I do not live close by, and there are three Ford dealerships near me that did not seem eager to help me and when I went to test drive cars, they almost seemed inconvenienced. But when I went to Chula Vista Ford it felt like they were genuinely excited to help me buy a car.From the operator, Bianca, who helped schedule my appointment to my sales person Xavier, to James in finance, every person I came in contact with was extremely nice, super helpful, and overly accommodating.My appointment was the fastest I’ve ever experienced, they were really organized and efficient, and even when I had a special request after buying the car the next day they prioritized getting me back in to make me happy which I think is the ultimate testament of their exceptional customer service. Because sometimes once you have purchased the vehicle you realize the customer service was only to impress you and convince you to buy the car. But with Chula Vista Ford even the follow up has been exceptional.I would highly recommend this dealership specifically. Best car buying experience I have ever had.
Name: P*** M*
Date: 2024-04-01 19:10:30
Rating: 1
Comment: Declined repair, too expensive.When vehicle was picked up, radio button was removed and on passenger floor.
Name: M****** D****
Date: 2024-03-31 23:29:42
Rating: 5
Comment: This is my ford dealer, hands down. With challenging situations with ev value decline in value, completely stepped up, made me whole and helped me purchase a new broncho rapture. They are a dealership that truly stands with their customers and product. I also have a Mercedes ev product, that has not come close to my new ford family. I will add more later to this, it is so well deserved, I am proud to business with this fine, reputable organization. Micheal Duffy
Name: L***** C********
Date: 2024-03-20 16:18:54
Rating: 5
Comment: Got a great deal on my Mach E Mustang!! All the employees were so nice and cool with me and my family. They provided so much information and they did their best at helping me get a good deal. In love with my new car. Thank you !!
Name: D**** M*****
Date: 2024-03-06 19:29:09
Rating: 1
Comment: Last week, I fell victim to the sheer incompetence and unscrupulous practices of this Ford dealership. I dedicated half a day of my valuable time to pay them a visit in pursuit of a 2024 Ford Maverick, only to be met with a terrible experience. Following the test drive and an agreement on the price, I later discovered that the vehicle had already been sold to another buyer and he was due to pick it up the following day. The truck was on the backlot pending incoming inspection. The salesperson displayed a blatant lack of concern and failed to exhibit any proper diligence in performing his responsibilities. They callously wasted 2-3 hours of my time without any remorse.To compound the frustration, they shamelessly attempted to coerce me into purchasing a fully loaded Lariat model, jacking up the price by an outrageous $6500 compared to our initial agreement. Their audacious tactics extended to deceitful maneuvers, falsely asserting that they were graciously removing a non-existent dealer markup that wasnt even advertised on the window sticker. Their blatant dishonesty and lack of integrity are beyond reprehensible.These individuals are not just deceivers; they are masters of manipulation and unethical business practices. Its disheartening to witness such a flagrant disregard for customer trust. This dealership is a cesspool of unscrupulous behavior, and I strongly caution against any association with this wretched establishment. Spare yourself the torment and steer clear of this deplorable place. Following a week of touring nearly every Ford dealership in San Diego County, I finally located my White Maverick XLT priced at $33,998.00, without any additional dealer markup. Multiple dealers I visited warned me about Chula Vista Ford, emphasizing their reputation for disregarding customers and potentially taking advantage.Steer Clear - Salesman: Emmanuel, Sales Mgr: Brando
Name: R*** T********
Date: 2024-02-29 18:16:49
Rating: 5
Comment: This is my first Ford in a long time and it was an amazing experience.From a live up to date email on my Vans status to the customer service from everyone there especially Tom!I cant thank everyone there at Ford for making this easy and I would totally recommend Chula Vista Ford to everyone!
Name: E*** M********
Date: 2024-01-22 00:57:00
Rating: 2
Comment: I pre-ordered a 2022 Ford Maverick Hybrid Lariat in September 2022.I waited till January 2024 till I finally got one built. That was more Fords fault not this dealership, but I had a terrible dealership experience.During my wait, I spoke to multiple sales reps who were trying to steal this sale from my original rep. All giving me conflicting information, many of which could not give me a confirmation letter, so for months I thought I just thought my order wasnt ever going to get fulfilled.I love the car, its everything I ever wanted, but I put $10,000 dollars down, on a $35,730 vehicle I ordered over a year ago and had to finance $30,000. Lets see why.I called Ford in advance to see if my vehicle was price protected as it started at $28,000 in 2022, and jumped up to $35,730, so they gave me a $2,500 rebate.That means the car was actually $33,230.Taxes, processing, government fees add up to $3,644.Brings it back up to $36,874Okay, Ill finance about $27,000 I thought 🤔.When the car was finally built, I called Chula Vista Ford and spoke to multiple sales reps all still trying to steal this sale from who I ordered the car with originally. I even spoke to a Tom Walker on the phone about not having any accessories or dealership options. He agreed, was very accommodating, and said everything I wanted to hear in order to try to steal the sale.DEALERSHIP OPTIONS:KARR GUARD ALARMNITRO FILLETCH/THEFT CODEI spent hours trying to get them to take these off, they told me it was standard on EVERY car that comes in. My car arrived the day before. The guy told me multiple lies.- we add those options as soon as they arrive.- it would cost them money to remove.- I agreed to these accessories when I ordered my car over a year ago.My original sales rep met me when I arrived, showed me the car as soon as I got to the dealership, they hadnt added any of those options yet. No etched gas, they didnt air out my tires and add nitro air in them, and the KARR GUARD ALARM is set up weeks later.Which means it wouldnt cost them anything to remove because it wasnt on yet in the first place.I definitely didnt order the car WITH accessories because I already knew back then I didnt want them, I had plans specifically for this truck. Also the original build for my car no longer existed, since I ordered a 2022, or a 2023, but I got a 2024. Nothing in writing saying I agreed to those accessories, I asked and they couldnt provide me any proof.I asked them to show me in writing that I couldnt take those options off. Didnt show me that either.Gabriel, my original sales rep, was trying to work with me, he really was, but his manager took over and would not budge on a single accessory that he knew I didnt agree to.He knew he was lying.If youre going to go here, just know in advance theyre going to add another $2,485 on top of whatever price you agree on. Theyll be nice to your face but these people are NOT your friends.The only fair person in that whole place was Gabriel. A young guy, knows A LOT about cars, and not just Fords either.I posted some videos reviewing my experience on my social media platforms. Over 300,000 views, and 800+ likes and comments. Thanks Chula Vista Ford.
Name: J**** S** M***** (****
Date: 2023-09-02 19:30:33
Rating: 5
Comment: We visited in the past, broncos are defenetly nice. We u fortunately did not buy one however the help provided to us friendly staff was great. Thank you
Name: K******* J******
Date: 2023-06-02 18:53:04
Rating: 5
Comment: Outstanding experience at Chula Vista Ford. David Soltero was the sales person that helped me through out the buying process. He was patient and very helpful and kept his word!!! Ask for him if you are considering buying at Chula Vista Ford!
Name: K**** K****
Date: 2022-07-05 06:29:28
Rating: 1
Comment: This Dealership sold me an unsafe Car that has flood damage this car get fill with water every time it rains. After I made them aware of the issue l was told leave a voicemail and we will have someone call you back. I have being waiting for about 3 months! I’m taking legal action. Please please stay far far away from this Dealership!
Name: J***** R***
Date: 2018-01-22 02:42:24
Rating: 1
Comment: This place is absolutely horrible. Schedule my 2017 Ford Fusion for Maintenance and Service. I arrive at 0850 and had to wait 15-20 minutes just to be checked in. My appointment time was 0920, so I was a bit early. I am told that it will take a few hours and I could received a ride, up to 7 miles, home. I declined since I know I live double the distance. I told the technician that I would be fine. So I sit in the waiting room for a while. I walked around and then went to lunch. I come back at 1430 because the promise time on my invoice was 1440. I let someone know I have arrived and that I will be in the waiting room. I sit there for quite some time. At 1600, I still have not gotten my vehicle. I look at my Ford Pass App and see that my car has not been powered on or moved since 1101! So finally I go to the Service Managers Office. A gentleman walks in and finally, he takes me back to Alex, who had checked me in earlier. Alex tells me that my car has not received all of its checks yet and that he doubted they would get to it the same day. After having waited over seven (7) hours, my scheduled service was still not completed. SEVEN HOURS!! STILL NOT COMPLETED. I tell him that I will not wait any longer because this is ridiculous. He tells me that he will check me out and that I can wait on the blue bench for my vehicle. As he gives me my invoice this time, the promise time now says 1700. I did not get a text, a call, nothing. Nothing telling me that my vehicle was delayed; having sat in their waiting area nearly 2 hours after my promise time. Finally, after waiting on the blue bench for 10 minutes, they bring my car. Why I was surprised, I do not know, but they did not even clean it. A service I had thought was a normal practice. It sure is everywhere else I have been with other vehicles. In summary, I waited over seven (7) hours for my service to not be completed and must return to have it completed. Surely, I wont be returning to this sad excuse for a service department.
Name: E*** R********
Date: 2024-06-26 08:15:47
Rating: 5
Comment: Great customer service. No pressure buying. Quick and easy.