City Toyota
Address: 255 San Pedro Rd, Daly City, CA 94014, United States
Phone: +1 650-204-8135
Services: Service options: In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car hire, Oil change, Repair services,
Payments: Credit cards, Debit cards, NFC mobile payments, Credit cards,
Phone: +1 650-204-8135
Services: Service options: In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car hire, Oil change, Repair services,
Payments: Credit cards, Debit cards, NFC mobile payments, Credit cards,
Category: Auto repair shop, Toyota dealer, Car dealer, Car detailing service, Car rental agency, Used car dealer
Rating: 3.8
Site: https://citytoyota.com/
Worktime:
Rating: 3.8
Site: https://citytoyota.com/
Worktime:
| Day | Time |
|---|---|
| Monday | 9 AM–8 PM |
| Tuesday | 9 AM–8 PM |
| Wednesday | 9 AM–8 PM |
| Thursday | 9 AM–8 PM |
| Friday | 9 AM–8 PM |
| Saturday | 9 AM–8 PM |
| Sunday | 9 AM–6 PM |
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Name: J** H********
Date: 2024-06-02 00:32:22
Rating: 5
Comment: Marvin Luna is fantastic! He made buying our new Toyota quick and easy. Buy yours here!
Name: A***** K**********
Date: 2024-05-31 21:20:58
Rating: 5
Comment: I recently had the pleasure of working with Kate while purchasing my new Toyota Venza, and the experience was nothing short of superb. From the very beginning, Kate was incredibly attentive and knowledgeable, making the entire process smooth and enjoyable.She took the time to understand my needs and preferences, providing valuable insights and detailed information about the Toyota Venza. Her patience in answering all my questions and addressing any concerns was truly appreciated. At no point did I feel rushed or pressured, which made the experience even more positive.Kate arranged a fantastic test drive that confirmed the Venza was the perfect choice for me. She also made sure that all the paperwork and financing options were handled efficiently and transparently. Her professionalism and friendly demeanor made the entire process stress-free.I couldnt be happier with my new Toyota Venza, and I owe it all to Kates exceptional service. I highly recommend her to anyone in the market for a new car. Thank you, Kate, for making this such a wonderful experience!
Name: �******** �******
Date: 2024-05-31 21:20:42
Rating: 5
Comment: I recently purchased a Toyota Venza with the help of Kate, and the experience was superb! She was incredibly knowledgeable, patient, and attentive to my needs. The entire process was smooth and stress-free, thanks to her professionalism and friendly demeanor. I highly recommend Kate for anyone looking for a new car. Thank you, Kate!
Name: A*** M**
Date: 2024-05-30 16:38:26
Rating: 5
Comment: We met a nice and friendly staff here. He introduced us to the product models, which just suited to our requirements and told us with suitable information.We finally purchased a fancy one with nice price.
Name: A**** G*****
Date: 2024-05-19 17:11:47
Rating: 5
Comment: City Toyota is the best car place to buy new or used car! We had a great time dealing with Marvin Luna, our handsome Sales Consultant who helped us from the beginning to end. Special credit to Chris Paras who made a very good and quick decisions that made our buying experience to be a wonderful experience with City Toyota. Thanks so much again for your help with the purchase of our new {2024 Hybrid Toyota XLE) Yesterday. Your friendly and caring approach made the process very easy for us. Ill definitely recommend your services to my family and friends. More Sales to come City Toyota!!!!
Name: D G***
Date: 2024-05-17 17:19:36
Rating: 4
Comment: This is my main go to Toyota dealership here in Daly City. Staff is friendly and helpful. Prices are typical of a dealership, but often provides discount coupons, which is helpful. They offer complimentary coffee and have a nice waiting area.
Name: A*** A*******
Date: 2024-05-16 01:45:07
Rating: 5
Comment: If you looking for sales person look for Vahit madaev he’s the best 🫡🫡👏🏻👍🏻
Name: J*** T***
Date: 2024-05-02 06:50:47
Rating: 5
Comment: Jian Huang sold me my truck. He was very patient and we drove a few different trims and even the same trim in different colors. At no point did I feel pressured or rushed, Jian was very accommodating. After we sealed the deal Jian helped me drive my other car home while I drove my shiny new Tacoma. This is my second vehicle purchased from City Toyota, both were extremely smooth transactions. 100% satisfied and happy with the warm and fuzzies.
Name: �** �***
Date: 2024-04-29 20:33:53
Rating: 1
Comment: They lie about their appointments, I advise themnot to go there
Name: Z*** C***
Date: 2024-04-17 00:05:49
Rating: 5
Comment: Got my car from here and I had a fantastic experience with Sam Li. He was incredibly patient in explaining all the features of the car to me since the beginning!Despite a minor delay in shipment, everything turned out perfectly. Im thrilled with my purchase! I highly recommend Sam, especially if you speak Mandarin - 他也會說中文喔！
Name: C************ Z***
Date: 2024-04-16 22:31:50
Rating: 5
Comment: This is my first time getting a car. 2nd dealership we walked into. First dealership didnt even great us if we need something. They were just sitting and waiting to be approached. So, we proceeded to go to this location. When we first walked in to the door, Alex greeted us with a huge smile, made us feel more welcome and comfortable (Impression is important to see if you are choosing the right dealership specifically if you are about to spend a huge responsibility. Providing value to customers is a must as this shows to a customer that we can trust the dealership). He just asked what particular car we looking for, from there he showed us the show room even give us the best recommendations. He did his best and use his experience to help us with what we really need and accommodate our budget (we seriously compare the prices we gather from every dealership and alex was just the best to beat it). He didnt put any pressure on us he was so open for you to make your choice. He gave us options of deals that are really hard to ignore, but still allow us to see other dealership if we arent satisfied with the models we are hoping to get. After going around we found ourselves driving back to this place to sign the contract.I highly recommend him for his professionalism, his knowledge about cars and negotiation. He is incredibly nice.I never do reviews, but I feel like he deserves to be known for his great performance.if you looking for sales person in this place look for him.
Name: M***** D**********
Date: 2024-04-15 02:10:00
Rating: 5
Comment: I had the pleasure of working with Kate Yazerskaya. We met Kate a while ago when we just started looking for a Rav4 Hybrid. We had to postpone the purchase due to personal reasons. Kate was incredibly helpful throughout the entire process, demonstrating great patience and dedication ( thank you for the 6 months of work! :) She went above and beyond to find us the right vehicle and get us the lowest interest possible. Her knowledge and professionalism were outstanding. I highly recommend Kate Yazerskaya for anyone looking for a seamless car buying experience. Also big thank you to the finance manager Ling. She was very sweet and helpful too. We will be back for the second family car soon!
Name: S** R*******
Date: 2024-04-13 23:56:58
Rating: 5
Comment: We went into City Toyota on a few occasions to just look - the first time we went and talked to Randy Godoy, he took us up to the Tucoma as well as the Tundras - he was very knowledgeable And pleasant, answered all of our questions .A week later we decided to test drive both trucks, Randy wasn’t in but we were assisted by Aida Geojayan, she was great also . We decided to sleep on it and liked both trucks but thought the tundra was a better fit . We then set up an appointment to come in . They both offered expert knowledge of the trucks and were so helpful in helping us make our decision.I give them both a 10 out of 10 for service, hospitality & knowledge and most of all friendliness .Thank you Randy & Aida !!Mauro and Sue Rissotto
Name: J** C****
Date: 2024-04-03 07:07:30
Rating: 5
Comment: If you are looking to purchase a Toyota vehicle, we highly recommend City Toyota in Daly City. Please ask for Kate Yazerskaya. She is professional, friendly, and will match or beat any quote you have. We got a good deal from her this week. Thank you Kate!
Name: J******
Date: 2024-01-30 22:35:58
Rating: 1
Comment: I was going to go skiing, but there was a car accident. So I went to return the chain I bought for the car wheel. But they charged me a 20% restocking fee. I returned it within 10 days.they are thievesOur family drives Lexus and ToyotaNext time we changed car, we never replaced a car here.You got lost 4cars.
Name: H***** R****
Date: 2024-01-13 02:55:17
Rating: 1
Comment: I would give it zero if I could. This place has disappointed me. Its a scam. I would think twice if you are getting service from this location. My last visit was about 3 months ago. I came for a regular service and asked to change the cabin air filter since I had a bad smell. They told me they could do a cleaning service on the vents that would eliminate the smell and change my filter. The smell never left, and I thought it might just be me. I opened the cabin air filter to just see it, and I found my filter all black. They never change it. I have only driven about 3000 miles, and Im no expert, but the filter shouldnt be this bad when I dont even drive the car as much. I believe this is my factory filter when I got the car. Now I question if they have even taken care of my car with all other services. I have a feeling they cut corners on the maintenance service, so I will no longer be coming here.Update: I was emailed a copy of the service, and they are correct. I never got charged for the filter. Instead, they only did the cleaning service. This is even more disappointing. They sold me a service that was not going to work at all. Either they knew my filter was the issue and sold me the service anyway or never bothered to even look and just recommend a service just to get extra money. The cabin filter should have been replaced at 30,000 mile service as per manual recommendations. I came in at 23,221, then 34,207. They always tell you we did a full multi point inspection. Are techs really doing all inspection cause if they are, then I should have been made aware that something is wrong with the car. I still think they are only doing the bare minimum, or they know something is wrong and let the problem get bigger to charge extra later.Imagine going for a simple oil change, and they only change the oil, and you ask them later why the filter didnt get changed and they tell you well you didnt pay for that. I would recommend making sure you double-checked everything they are charging you for, or you might be coming back for the same problem multiple times.Ps. The picture is my factory cabin air filter. They never checked until I did. The whole point is that I shouldnt be double-checking when you bring your car to so-called professionalsI added a new picture of my previous inspection. Tech pass my cabin air filter as green. At least it should have been in yellow. This is how I know they arent even checking everything. I wish I had my last hard copy to added but Im pretty sure its the same. This is why I think it is a scam. If they are charging for inspection time for labor. At least do the work or leave it blank. I would feel better with honesty and see that they didnt check it, then tell me they did and lie.
Name: R****** E******
Date: 2023-11-12 18:03:28
Rating: 5
Comment: Recently purchased a Toyota 2023 Highlander Bronze Edition which was a special order. Fun to drive, Love it 🥰!Outstanding personalized service.
Name: k****** E*******
Date: 2023-11-10 01:08:49
Rating: 2
Comment: I went to the Toyota store to fix my tail light with a scheduled appointment at 1:30 PM. The day before, I had placed an order for the required part over the phone. Upon arrival, a gentleman assisted me with the paperwork and informed me that the work would be completed by 5 PM. Unfortunately, I ended up waiting for four hours, only to be told that I had ordered the wrong part.While I understand that the mistake was mine, my concern is why it took them so long to verify whether the part I had ordered was correct. It was disappointing to spend my day off at the Toyota store and not have the issue resolved. Efficient and accurate service is crucial for customer satisfaction, and this experience fell short of expectations.I hope that by sharing my feedback, the Toyota store can address and improve their procedures to prevent such delays and inconveniences for future customers.Overall, my visit to the Toyota store was not worth my time and effort. I hope that they take this feedback constructively and make the necessary improvements to enhance customer experiences.
Name: K********* V******
Date: 2023-08-01 04:39:41
Rating: 5
Comment: Recently leased new RAV4 at this dealership.I was very happy with the deal offered to get the exact desired trim.Kate Yazerskaya was very helpful during the full purchase process making it easy and fast.She provided an exceptional support with the documents required and was very detailed on car features description.
Name: R**** S*****
Date: 2023-07-02 20:49:32
Rating: 5
Comment: I Flew all the way from Southern CA to pick up new Tacoma TRD OR 4x4 from City Toyota! They had the cheapest price at the time I was looking for my truck in all of CA and I was in-n-out out of the dealership rather quickly! Sam helped me throughout the process and even held the truck for me for a couple days before I came in so one else can buy it. I would definitely buy again from City Toyota when I am in the market for another vehicle!
Name: M****** M******
Date: 2023-06-27 19:33:41
Rating: 5
Comment: For my first time buying a car, Miguel Gonzalez made it the best experience for me. He took the time to explain about all cars that I was looking at, I never felt rushed. He has very good customer service and he is definitely patient. I am very happy with the vehicle I purchased.
Name: J**** M******
Date: 2023-06-26 13:58:18
Rating: 5
Comment: Flew all the way from Southern California to purchase two Tacomas.Luis was extremely helpful and knowledgeable about our truck.There was a miscommunication on the price and Wei did the right thing and took care of it!Appreciate it.Left a HAPPY CUSTOMER.
Name: S*** J********
Date: 2023-06-17 00:47:10
Rating: 5
Comment: Donovan Boyle took the best care of us. He was knowledgeable and attentive, he knew what I wanted and needed before I even did! He kept us updated and informed with our vehicle production and delivery. When it came to finally seeing our car in person, he shared in our joy and excitement. Thank you Donovan!
Name: M*** L**
Date: 2023-04-18 03:24:20
Rating: 5
Comment: Danny Wu was very helpful in getting me a new Sienna van. Had to be ordered and he kept me updated with delivery progress. When’s it arrived it was perfect and he made the process very easy for me and explained all features of the new van and even downloaded the app for me and synced it for me.
Name: S** P*******
Date: 2023-03-31 15:23:00
Rating: 5
Comment: Toyota Highlander Hybrid Limited. Love this car. Sales, finance, services were all great to deal with. Hats off to all for making this experience seamless.
Name: D*** C*** O** J***
Date: 2023-03-21 13:18:10
Rating: 5
Comment: Isaac Uy was super professional and super attentive to my needs. He found me the truck that I needed (in my price range) and even took a couple photos of my son and I, after we bought it!
Name: J**** T***
Date: 2023-02-20 01:49:17
Rating: 4
Comment: Went to City Toyota and had a great salesman named Isaac Ouy!! He was easy to deal with and not pushy. Called me at necessary intervals for updates and always responded quickly. He went back and forth with his sales manager to help me get the best price possible. Thoroughly went through all the features and help me set up my phone. He went above and beyond after the sale was done to help me take my old car back home. He even gave me a nice follow up call to make sure everything was doing well. Couldn’t have asked for a more professional and kind salesman.Just to note I had gone there two previous times prior and had a salesman that was not very helpful or gave me any follow up calls. I guess it just depends on who you get. But I would highly recommend Isaac x1000 times to a friend or family.
Name: C*** H*****
Date: 2022-11-09 01:33:36
Rating: 1
Comment: Might very well be one of the worst experiences Ive had at a car dealership.Was scheduled to drop off my car the day before to make things easy for an oil change and tire rotation for my new 2021 4Runner. When I arrived I waited in the drop off area for a solid 15 minutes until I went inside to ask if anyone was going to help. I was instructed someone will be there soon. After waiting another 10 minutes the employees decided to then skip me . . . twice. . . to help the two cars that came in behind me. After waiting a little longer with still no help or even a we will be right with you sorry for the delay i decided to fill a drop off slip and leave it on my windshield. I then received a call telling me my NEW 2021 4Runner did in fact not come with a standard two year warranty so I would be charged if we proceeded or i could start my extended 30K warranty I purchased early. I told them to make some calls and figure it out as this is not my problem. The next day they called and said there was a glitch in the Toyota system which was causing the issue. If you just do the math my 2021 car with a standard two year warranty should easily by good into 2023 so Im not sure why there was really any argument.When I went to pick it up I was told to go straight to the cashiers desk. They laid out five or six sheets to be signed without any explanation of what was done or any information at all. After a quick read one of the line items stated that I was advised about my floormats on a matter but in fact i was not. When I brought it up they said dont worry just sign and your car consultant will run me through everything when I get to my car. I did not sign and they pulled it back. They handed me the key and told me to follow the yellow arrows to my car. This is where I thought I would find my car consultant to walk me through what was done on my car. After inspecting my car and seeing a scuff in my front bumper that was not marked on the original check in sheet and which i cant prove was them and still no consultant in sight, I was OVER it.All and all every person I talked to or didnt talk to was not helpful at all and very unprofessional. I dont recommend using this place at all if you respect your time, your car, and common curtesy.
Name: K***** F********
Date: 2022-04-09 03:07:42
Rating: 5
Comment: Well they had the most cars so they got our long awaited Toyota Rav 4 Prime in before the other dealerships so thats a win for us! Nice staff, we worked with Zoey and she kept in communication with us the whole time we were waiting for our car to arrive which was sooo appreciated!
Name: c****** m**** (***** g******
Date: 2022-03-27 16:42:33
Rating: 3
Comment: They have great service there but I found a razor in my 1st used car under the seat and no one seemed to care when I cut my finger and ask them to remove it so I had to go down to dealership unannounced and ask them to service clean it again
Name: M****** Y****
Date: 2022-03-06 16:20:26
Rating: 5
Comment: Always great service. Contrary to popular belief. Dealership is often the best place to have your car serviced. Parts in stock, familiar with the car...
Name: V****** G*
Date: 2021-06-08 03:49:42
Rating: 5
Comment: Great Experience with Miguel Gonzalez. buying a car is tough in 2021 especially 4runners..but Miguel helped me out. he is patient, honest, and professional! if he can help me out, he would help you out.
Name: H******** D*
Date: 2021-03-26 01:40:50
Rating: 5
Comment: Bought a 2021 Rav4 from Danny. We sent a few emails back and forth on a Friday 3/19 I told him exactly what I was looking for and if he had that I would be in the next day. Danny found the car I wanted in the color and trim. I was there by 11:30;and I was heading out of the city by 2. Danny and the others I came into contact with were always friendly. I got a great deal on a car I wanted. Super happy!
Name: S**** B*****
Date: 2021-02-03 00:56:47
Rating: 5
Comment: Yup!!!got a new car after a years and was satisfied with all the service I received in the dealership. I was more than happy to have a person who guided me what car should I take. Roshan chalaugain guided me the best car that was needed for me. I am more than happy with the deal!!! Thank you Toyota !!!!
Name: S**** P*******
Date: 2021-01-31 06:02:20
Rating: 5
Comment: This dealership is a really good one. Roshan Chaulagain is the man!! He is a really professional guy and will make sure you get the best deal in the car. I looked into multiple Toyota dealers before buying my car from him.
Name: O*** H***
Date: 2020-10-31 03:58:32
Rating: 5
Comment: This is my 3rd Toyota. Went to this dealership because I heard good word of mouth for salesman Roshan Chaulagain. He was able to make deal with in half hour. In less than hour I have my new car.Thank you so much for your help Roshan and Toyota family. Definitely a 5 star.Before going for a car make sure you make appointment with salesman Roshan chaulagain. He is really amazing.
Name: M**** G*******
Date: 2020-07-19 04:07:09
Rating: 5
Comment: City Toyota makes going to the dealership an easy experience. Since buying a RAV4 here, they have great service generally all around and quick to contact. Ive had all my maintenance done here and highly suggest this dealership for your Toyota needs.
Name: D**** W***
Date: 2020-02-20 06:09:21
Rating: 1
Comment: (Felt Very Uncomfortable) My Girlfriend and I were greated by the Receptionest at the front door entrance How Can I Help You Today I Told Her I was Talking to a Gentleman Named William last week in Sales I would like to see if he is available today. Sure What Was He Asian? I said I think so and than she walked to the back as I was left unattended as if that wasnt Shocking we were introduced to four other Salespeople who couldnt speak English we felt very misplaced in this establishment. We than talked to this person named Sam that we could barely understand and make out what he was telling us as he was constantly smiling, laughing and misleading on his information about the cars. We felt very uncomfortable.
Name: O** C*******
Date: 2018-05-18 19:17:12
Rating: 4
Comment: I like this place we been buying from them since 2006 when they were at a small location now they have a huge place and a good variety of cars and trucks wai Chu I think his name is is very good at helping people, in service Andrew is the best in customer service not five star because the technicians don’t do their bes..
Name: M****** M*****
Date: 2017-01-24 03:50:06
Rating: 4
Comment: Selection is great. Service is spotty as some days youre swarmed and on others you stand around literally telling them youre there to BUY a car.They did fix the nail in the tire for free so the Service Center is legit.
Name: d**** h***
Date: 2024-06-27 03:55:08
Rating: 1
Comment: Horrible experience....tryed to charge me for a diagnostic charge for a problem that they supposedly couldnt duplicate.then told me the other problem was fixed but when i jumped in it instantly did it again...waited for a tech for 30 min with no show..they drove my new tundra 60+ miles and left me on empty when i picked it up....my service adviser told me it wasnt their responsability to replenish fuel since they were diognosing my problem(when i told them it was only happening when driving uphill).not to mention they returned my new truck filthy (inside and out)....returning calls in a reasonable amount of time was not their priority either.do yourself a favor and go elsewhere....it takes a lot for me to leave a bad review but this is the second time they treated me like this!UPDATE.....the service manager called me after i posted this review and told me that he would look into it and get back to me...3+ weeks later- he never did!