City Urgent Care & Telemedicine in Detroit
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Detroit, Wayne County, Michigan, US
Site: http://www.cityurgentcaredetroit...
- Monday:9AM–5PM
- Tuesday:8AM–8PM
- Wednesday:8AM–8PM
- Thursday:8AM–8PM
- Friday:8AM–8PM
- Saturday:10AM–6PM
- Sunday:10AM–3PM
Kierra was my nurse and she was very kind to me and I watched her keep her cool as an angry visitor got nasty with her for no reason. She helped me in a timely manner and the doctor made me feel comfortable as well.
My experience with city urgent care was phenomenal. The staff were accommodating, kind and respectful to me the whole time. I didn’t have to wait long to see my provider: who was kind, straight forward, and thorough throughout the whole check up. I left on a timely basis and if I ever need to go to an urgent care again it’ll be this one no doubt.
Kiera really took great care of me today! I had excessive wax buildup in my ear and Kiera skillfully and carefully removed it. She was very kind and professional and so was the receptionist and doctor!
I waited a whole 1 1/2 to get a covid test and on top of that my results were suppose to get sent to my email and they never did and I had to go all the way back up there just for the results ! Some staff was very helpful but some were rude as well!
The place was Clean and the staff was polite ave professional. The doctor was quick. He asked a couple of questions, examined me. Diagnosed prescribed meds via electronically to my pharmacy. Got me started to feel better quickly as possible!!
The short version: the nurse was neglectful and unapologetic but the doctor did redeem some of the experience by following up with me and listening to my complaint.I arrived to find the nurse having an emotional call in the foyer, understanding this I went in to sign in and take a seat. She took a while to come back in and was still on her call when she came back in. Another patient came in after me and it looked like they were filling out paperwork. I came up to the window and asked if there’s more paperwork for me after waiting in the lobby for close to 30 min and she said yes and handed it over. I asked why she took so long to get this to me and she replied “well you have it now”. I left for Sherwood Urgent Care but they were closed. When I came back I wanted to let the doctor know about my experience. He apologized but I was reentered at the bottom of the list. From there the service was pretty good and speedy. I did get the follow up on my flu results the same day as he promised. I walked out and the nurse who knew fully well I complained about this experience did not apologize.
My experience was very comfortable my first time being here . I was treated with care and they made me feel really safe being that I was a lil nervous. Great staff, excellent service and was treated like family by an employee named Keosha she made me feel at home thank you guys so much
I would definitely recommend City Urgent Care Detroit. The receptionist was friendly and professional and the doctors were very knowledgeable, caring and thorough. AND facility was very clean. I was so impressed with the care I received that I returned later that evening after my daughter began experiencing pain.
My visit to City Urgent Care was quick, professional and complete. The office is clean and quiet. I was greeted with the pleasant smile of Sonya asking how can she help me, which can be a relief in itself, and then the beginning of the process of my visit. In no time at all I was in the examining room awaiting the doctor. Well I was seen by Dr. Victor Faris who made me feel as though I was the only sick person in the world. He was very patient with me as well as pleasant. He even checked through his office system thats connected to some of the major hospitals in the tri-county area and pulled up some helpful information of mine that was beneficial with my problem. Now I dont mean to write a book, but when youre sick and need a bit of attention, cant get in to see your primary doctor and dont really need the emergency room, City Urgent Care is there. Oh, did I mention this was my second visit to this urgent care facility, so let it be known, theyre consistent as well! 👍⭐⭐⭐⭐⭐
I came in and the girl with the dreads was extremely helpful she really told me a lotof things that i did not know about my body.
My insurance number and group number were provided at the time of service and somehow they still couldnt verify. Ive never heard of a medical establishment tell a patient we cant get into your insurance website to verify your insurance so we cant see you......what??? Why you cant call and verify? Someone else has to do that and she havent called back yet. Unbelievable a hr of my time wasted.
Amazing experience! I was literally seen in less than 20 minutes total, if even that. Very friendly medical staff, PA- Ranni, and so convenient that the pharmacy is right next door. If I need urgent care, I definitely will come back here!
I absolutely love this urgent care. It’s clean,neat,and very professional! I never in there for hours and there always quick and helpful! I would definitely recommend them to family & friends.
I had a very pleasant experience all around. The Receptionist was very friendly, the Dr was very thorough and knew his Stuff. Very pleased. Support your neighborhood Urgent Care
Great urgent care staff! Dr. Rani did his best explaining to me everything I needed to know about my small procedure. He also speaks Arabic, Aramaic ( Chaldean ), and English so it really helps if English isn’t your first language. I highly recommend this location! Thank you again for all your care. Love this place and dr rani is the best
I cant express enough the quality of Customer Care that Keosha at City Urgent Care has.. from the moment you walk in the door to getting you in the room she makes you feel welcomed and well cared for. By far the best Urgent Care in the city!!!
Kiera did my co-vid 19 test today and she was gentle and kind. Afterwards she gave me a Kleenex because it made me teary eyed. Thanks for the service
Everyone there was wonderful with my son,better than our family doctor. Fast,caring and honest. The doctor is amazing I just cant cant say enough about the staff there just amazing
I brought my child who had the flu to this place February 21st at approximately 9:00-10:00am and the receptionist/in take person (lady) at the desk was very rude, inconsiderate, inattentive and not a pleasant person to greet sick patients, sick patients parents or any customer of the sort as they walk up to the counter to sign in. This young lady never gave me eye contact then slammed the window while I was still in her face speaking to her. I believe she was on her cell phone at the time and was pretty upset that I interrupted her call...I don’t know. From the time she ended her phone call she seemed very agitated and upset. I am a returning customer who lives near by and would like to continue being treated by this company but the receptionist who’s there (I don’t know if she’s there everyday) makes it hard for me to even think about returning.
Very little wait. Friendly staff. Awesome, thorough and personable physician. My child was very comfortable. I was impressed. Thanks for a great experience!!
This is an update. I truly love the staff here. The front desk ladies are awesome. Thanks Raisin, Victoria, and Keosha. Youre the Best!!!The receptionist was very professional. Clean environment. And the wait time wasnt long.
5/5 stars! I highly recommend this place to anyone with any issues. The wait was extremely brief. As well as the provider who saw me was really thorough and made sure I was comfortable throughout the entire visit.
They are awesome here they got me in and out😊
Excellent staff and doctors. Very clean and quick time in and out!!! I’ve been here four times and has had an amazing Experience EVERYTIME!
Had a really good experience easy check-in doctor addressed all my needs was able to give me a prescription for high blood pressure that I ran out of and was able to cut and drain inflamed boil on my face. Highly recommend these guys
Great staff including the physician. Service was very fast. The office is very clean and neat. Wonderful and quick visit!
The times I have been, yes times, the doctors have always listened and helped me out. The receptionist/assistant is very discreet , she will listen, she was very understanding.
This is a great facility in the city!!!! Keosha is thee best receptionist/nurse I ever had and I have been to a million medical facilities. It is clean and fresh unlike any other place in the city!!!
The office was very clean, the young ladies there were very professional and dressed appropriately for their positions and very polite, I would recommend this facility to anyone....... The Doctor is very thorough and quick very very professional and very friendly this office in a whole is AWESOME
Best urgent care Dr.Hanna and Staff were very professional and showed compassion for theyre patients.
Staff was very friendly, the wait was not long. The doctor took her time and explained things to me. The place was very clean
They are rude and let’s certain people sit in the inside.. It was only 2 people in there sitting with me but they told me to go outside I was there before them..
This place is slow and unprofessional my experience was horrible I only went for a Covid test and waited 4 hours
Im very skittish when it comes to needles but the doctor was very patient with me. Stitched my finger up and sent me on my way.
They will take good care of you there!
They are extremely slow i waited in the lobby for a hour with only one person in front of me i would not recommend this urgent care and also waited long when in back save your time go somewhere else
Very unprofessional staff everything else is great!!! Will give misleading info so dont have to do their job sad but true!!!! Everybody is not on one accord at all!!!
They are very nice and you feel loved and friendly atmosphere and the staff is friendly and nice very respectable they get you in and get out
Very short wait time, friendly polite staff, doctor was prompt and efficient as well as polite.
I love this place,always in and out.The nurse Keosha is very professional and friendly I recommend anyone to come here.😊
Came right in. Helpful staff. Extremely clean. Will go again when i cant get to my regular physician
Kiera was very professional and sweet and she knew her job
Very pleasant experience.. Wait time was not long at all.. Ive had a few experiences and all were accurate and untimely..
Friendly and great customer service ❤️
Rani is one best doctors and they always really quick
Clean, inviting, professional, smells so good. Receptionist is great. Professional n kind.
The staff was very friendly and made my experience very comfortable and definitely will be going back again!
Very fast and professional! And the Dr was very aware and educated of what he was talking about!
I love this place they were very helpful and provide me with great information for my pain.
Very clean, staff was polite and we were in and out with exactly what we needed
Very clean and the Doctor always take his time to find out whats wrong...
Terrible place if you need care and the doctor is terrible will never go back again
Great urgent Care. Definitely would recommend!
The girl answered the phone rude and she was ghetto and didn’t even try to help.
Definitely would say the best..quick n helpful
They are the best URGENT CARE CENTRE IN DETROIT
Very clean and the staff is wonderful.
Took care my needs and very nice
Doctor was very rude and racist
Fast & friendly service
I would never go back
Good timing and efficient
Total reviews rating 4.4
72 Reviews for City Urgent Care & Telemedicine 2023:
Review №1
2022-09-08This practice has a office full of lazy individuals that dont do anymore, the have you sit long enough to bill you in there system only to no see you. They are very very unprofessional and I highly dont recommend. Its not family safe. Its 1 service room so you will be there for hours. The room barely meet medical guidelines and the white sea bass of a person that work the front desk needs her license to service anybody revoked. Nobody does there job. I feel like this practice is scamming patience for there time and insurance only for money they dont care about you being a patient or your rights as one. I DO NOY RECOMMEND THIS PRACTICE IT SHOULD BE SHUT DOWN
Review №2
2022-06-05This is the most caring urgent care I have ever been to hands down. They understand that money is tight and will still provide excellent care to see u get better.
Review №3
2022-04-07Be aware that when you go to take a COVID test at this urgent care, they charge you for an office visit on top of the COVID test. This is the only urgent care I have been to where I have been charged for a COVID test AND an office visit. My insurance covered the COVID test, but the office visit was applied to my deductible where I am now on the hook for a $60 bill. I took two COVID tests there in November 2021 ahead of Thanksgiving with my family and now owe $120. They do not tell you this ahead of your COVID test so please make sure they tell you what they are going to bill you for.
Review №4
2022-04-16They don’t even deserve 1star!!!!!!!!! Very unprofessional. Long wait time even when the office has 2 patients being seen with more than enough staff.. my daughter was prescribed medication he said he was sending it and it would be at the pharmacy in 15-20 mins. Medication is not ready at pharmacy I called he said it would be 40 mins. Never again!!!!!!!!!!!!
Review №5
2021-12-18Staff here are unprofessional. There are too many urgent care centers in the city to go here. They dont inform you that you need to be wait until the 11th day to be tested for COVID. The front desk staff argued back and forth with a patient. The staff supported her in this unprofessional decision. Terrible. I wont be back.
Review №6
2021-06-23I agree with the other comments on this quality health service center in our city. Everything was clean and well organized and delivered the same service that an ER would have done for my particular problem. It was donecheaper and quicker. I had not seen a doctor because of having no insurance and they caught my high blood pressure. My sister says the clinic saved my life. Thank you!
Review №7
2021-06-25Love this Urgent Care. I stop going to Grace Emergency and been coming here for over a year now. Today I went in having sinus issue. They had me in and out within a hour. The medication they Prescribed for me. Had me feeling 100 percent better than how I was feeling. Thanks for your help.
Review №8
2022-01-05Me and my Girlfriend came to get Covid tested and it was best experience we’ve had taking a Covid test.They were really busy and still acted professionalWe had the pleasure of being tested by SkyShe was very gentle and I would recommend asking for her when getting tested
Review №9
2021-12-24Came in for a COVID test staff is professional and nice, the doctor was nice and also a target a problem that I been dealing with for a month. I truly recommend this urgent Care Thank You
Review №10
2021-09-18Hands down the worst urgent care I’ve ever been to I’m pregnant came here to check my blood sugar waited over 2 hours . Didn’t want to skip the line of people already waiting but i was legitimately was concerned, i over hear the nurse assistant discussing my concerns and the doctor goes . Well what does she want or expect from us this isn’t triage she should’ve went to Er since she’s so concerned. Needless to say i left i would never let anyone care for me who thinks that little of human concerns .