In-store pick-up
Yes
Columbia Factory Store in Byron Center
Categories
Location on the map
Byron Center, Kent County, Michigan, US
Service options
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Phone: +1 616-222-0172
Site: https://stores.columbia.com/byro...
Site: https://stores.columbia.com/byro...
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
Columbia Factory Store in other cities:
Comments (123)
Everyone was really nice and helpful. Found a couple really nice things for some family members for Christmas.
Found out about this outlet today after searching online for a jacket for my second daughter (I had ordered one for my other daughter on amazon last night thinking I got an awesome deal.) This store is AMAZING!The prices are awesome. I ended up cancelling my amazon order and getting both of my kids thick hooded fleece jackets here for about $30 total! The staff was very nice and helpful when I asked questions. I will for sure be back!
I had the most amazing shopping experience here yesterday. They have the most helpful and patient employees EVER! (I am not a fan of shopping for clothes for myself) Between gift cards, sales, and promo discounts, I saved over 50%! Heres where the star deduction comes in. I got home to find the ski jacket Id bought had a hole melted in the sleeve. I didnt notice it in the store because of it being on the backside. It was pointed out to me by a family member as I showed it off . Im praying I can exchange it since I already cut off the tags. I had to wear unmatched ski wear on my trip as a result. (First world problem, I know.)
Good stuff and good deals. But watch the sales and ask if they have a sale coming up, sometimes if you wait a few days or weeks you can get a much better deal. I had a pair of boots that failed after just a month or so and they took them back no questions asked, I did have my receipt.
Ive always been a big fan of Columbia products, I was looking for sandals and yep as always they had what I needed and three shirts later,oh yeah remember I went for sandals, yep got some of those also
Great store. Some prices are higher than box stores. Shop around!!
Was a nice store and lots of items on sale but what I went there for there was not much available. Took me a while to find the store I was looking for. Directions were not as easy to find either. Maybe my next visit might be more inviting to shop around this visit was a cold day even though the sun was shining out the temperature was quite cold.
Just had the worst customer service experience with Kay, a self-identified manager.My wife & I went to the store to return 2 things; an item purchased online & an item purchased in-store about a month before. Both items still had the tags on & were never worn before.My wife & I entered the service line & waited our turn. There were 6-7 people waiting in line but only 2 employees at the service desk. While waiting for our turn, a girl came through the line to look at the displays.When our turn came up, we approached the desk & met Kay, our service rep. My wife explained that several weeks before, she purchased a coat but forgot she had a $20 coupon. She just wanted to return the coat & then repurchase it.Kay kept referring to the request as a price match & that the store normally didnt do price matches, especially when an item had been purchased so long ago. Kay indicated she would have to check & see what to do & went into the back of the store.While waiting for Kay, I noticed the return policy at the service desk clearly stated there was a 60 day return policy on both in store and online purchases.After several minutes, Kay finally came back & said she would have to purchase the coat first, apply the coupon, & then process the credit, which would take some extra computer work. Seeing that this was going to take some time, & noticing that the other CSR was helping others much faster, I decided to re-enter the line.While waiting in line, ironically, the girl who came through the line before was now waiting behind me. Kay had no idea what she was doing , so my wife asked if Kay could just return my item while she figured out what to do.Kay agreed so I went to the counter & provided a printout of the order summary from my online account. Kay didnt appear to know what she was doing and stated she could only process a return with the packing slip or a copy of the order email. I explained I didnt have it & that the printout contained all of the information from the website, including my order number. Kay again stated that she couldnt process the return without the slip or email. I asked to speak to a manager as I had no other information other that my order detail sheet & the credit card. Kay then stated she was the manager, the order detail printout couldnt be used, & that she couldnt help without the email or slip. I was frustrated at this point & said to just stop the return. I would dispute the charge with my credit card company.At this point, the girl that was behind me in line was now at the service desk purchasing items. She decided to speak up & state that I was rude, I shouldnt be helped because I jumped the line, & that I was trying to return used items. In addition, she stated my wife & I were very rude, she was in customer service, & Kay was the nicest CSR she knew.Things got heated from there, & Kay failed to do anything to diffuse the situation. In fact, Kay made it worse. Kay was rude to my wife & me. Kay never pointed out that I had been in line. Kay never asked the girl to stay out of our transaction.Instead of asking the girl to stay out of our transaction or mind her own business, Kay defended the other person, & actually shouted at my wife and me. In fact, Kay told us we had no right to talk to the other patron, while the patron kept making derogatory comments to us.As incident continued, the girl would not stop talking & became even more rude to my wife. I stepped between the two of them & told the girl that she would not talk to my wife that way, and that she needed to mind her own business. The girl said she was calling security & I told her that would be great.Kay disappeared, the girl finally left, & another CSR helped my wife and me out quickly, and competently. My wife & I have worked in customer service for decades. In our industries, Kay would be disciplined or fired. We will not be returning to this store any time soon!
One of the workers was very nice, but at the check out my mom was going to do Samsung pay and the lady worker, Kay, yelled at my mom. We felt this needed to be known because personally out of my 2 years of working in customer service jobs I have never once raised my voice at a customer. It was very unprofessional and rude. My mom considered not even buying the item but she didnt want to disappoint me. Our family has always enjoyed shopping at columbia and if this happens again we might have to bring our business elsewhere. Thank you.
Im so glad they asked me 2 rate this store. So okay i went 2 this place 2 get a jacket 4 a friend i was looking 4 a jacket not 2 thick not 2 thin so as i shop i feel the jacket 4 a medium texture found 1 first 4 minutes i was there so i look around another 3 mins and went 2 check out nxt n line me the cashier ring me up and say 2 me let me check 4 the buzzers b4 i put in bag i paid i get my item 2 the door i go beep beep it door goes off i stop a floor say let me check the coat they mite 4 got the buzzer she took coat back 2 and come back and say she 4 got the buzzer i felt embarrassed i was already the only black person in the store so 4 that 2 happen it was embarrassing 2 me i felt like it was a set up because i was black (SWB) b4 i check out the cashier already said let me check 4 buzzer so why she didnt catch that buzzer on jacket i feel like they wanted 2 stop me why they look on camera 2 c if i was stealing no i wasnt i give them a 1 star because i got a good deal on jacket.
Love their clothes! Very well made, and built to last. Ive found the staff friendly and helpful, but not so pushy that its creepy.
The store is clean and well organized. The selection is decent. If you spend a little time looking around you can find really good deals here.
Good sales, but only one employee has been helpful in the several times Ive been there. The others are either very unfriendly, acting like Im an inconvenience, or not familiar with what merchandise is available.
Tons of stuff to choose from. My size (XL) wasnt available in the blue fleece jacket I wanted both times I was there about a month apart.
Employee Kay is rude, loud, has no idea what she is doing. She indicated she was a manager which if that is the case, Columbia you got it way wrong. She needs major people skills. Everyone in the whole store could hear her. I see other complaints on here about her. Columbia please do something about this unpleasant employee.
Bought a coat and the sensor was not taken off, we didnt realize it until we got home. Unfortunately for us we live over an hour away. Only option given to us was for us to drive all the way back to the store so they could take it off. 3 hour trip- waste of time, waste of $ for gas. After that, the deal was not worth it.
It is small but the inventory turns over pretty quickly with good quality and prices, especially kids stuff. They will even take returns if you buy something online and dont like it saving you from having to ship it back.
Columbia always have good stuff.
Love this store. Always can find a good bargain!! Something for the whole family at a good price. They accept the Veterans discount .
Great coustomer service! I ended up asking 3 different workers a question or for help and each of them was very kind. Overall great experience.
I really have liked this place since Tanger Outlet Mall was built here. Friendly staff who are knowledgeable and if they can not competently answer they will send you to someone there who can. I have always had good experience whrmen shopping there.
Good prices nice selection quite a wait at the checkout but it was school clothes shopping season so understandable.
Great products. Was nice to be able to try on clothes in the store
Normally can get great deals off season. Got omnitech jacket new was 350 for 75.
Love this place. Excellent customer service, cashier went above and beyond to make our visit perfect- he deserves a raise!
Great and clean store. The service also fabulous. They have great deal too
We found some good deals and there were great people working to help us.
All time favorite store I always buy more than I need at excellent prices
Lots of people and please take out some racks, not enough space to walk around with bumping into somebody else.
Sales clerk very helpful in finding the right coat. So many choices of quality outerwear for this cold winter weather!
I bought my girlfriend a jacket here and she looks very cute in it and it keeps her warm. 5/5.
Good selection if youre the right size.
Its very nice to have an outlet store close by. Have bought a few things from this store and have been very pleased with the products. Columbia stands by their stuff.
I enjoyed this store very much. Nice clothes, nice shoes, good deals&sales.
Great prices
I have never really cared for name brands, but when I saw all the sales for fall and winter stuff the last two weeks... Why not!!!
They had a good memorial day sale.
Loved it
Good selection of products and sizes. Staff is knowledgeable and friendly.
One of my favorite places for outdoor gear. Good prices; good quality.
They were a great help!! Always smiling and willing to go beyond.
Great deals on great gear. Will definitely be back soon!
It was ok.. didnt have any shoes I was looking for very limited in size n colors ..
OMG, Love this frickin store! Best deals ever!!!
Still pretty good quality items, but the price of it fades my interest like a cheap Chinese painting.
Some great deals. Especially with Tanger coupons. Love Columbia.
Found just what I have spent the last several months looking for at a great price.
When I went here it was very very busy BUT it did not take away from the customer service!
Always clean and organized, friendly employees, and great deals!
I have found some excellent deals. Thank you!
The prices are not all that great for being an outlet, might as well buy a new this years model online.
Love the clothes here. Always find my size.
Why pay full price? This place has all the selection that I need
We purchased some awesome mens shorts.
Very happy with what I bought. Low choise of sizes.
Catch the sales. And for winter gear ita the place. And the prices usually beat online
Pretty good deals and nice selection.
My favorite place to shop for clothes. Quality made and comfortable.
Not a lot of size choices for women unless you want bland colors
Great selection of Columbia gear and the prices are fantastic.
Excellent
Can generally find a jacket, or boots here
They need a better selection and sizes for both men and women.
Still a bit pricey but overall a decent experince
Love love love Columbia!!! Clothes are great and the prices are fantastic.
Got my winter coat. My go-to place fornall things winter.
Thay have everything u will ever need for winter
Really great deals there.
One of their smaller stores. They have the essentials, but not much more.
Nice, and lots of discounted items.
Good store. Fair election.
Great deals, convenient location in Tanger Outlet
Got what I needed for a fair price.
Nice quality and variety. Sizes are on.
Great deals on winter gear
Excellent store and excellent services.
Always find good value and quality
Great selection and Hot buys
Nice store helpful employees
Good variety and prices!
A great place to shop
Best deals around.
Getting my winter jacket, head cover and sock
Columbia has the best stuff.
Pretty good prices
Easy to. Shop
Great deals!
Great deals
Great deals..
Excellent value
Great deals
Great deals
Great deals!
Great deals
Very helpful staff
Cheaper than retail
Good socks here
The capital of Colombia is Bogota
Great place.
Nice clothing.
Love this store!!!!
Nice quality
Small selection
Nice place 😊
Good
Good place
Got a coat!
Deals
Yeah
I really like good service and kindness.
Good atmosphere
The best street tennis will always be Columbia 💜
Expensive
Total reviews rating 4.4
123 Reviews for Columbia Factory Store 2023:
Review №1
2022-07-06The best shop ever.There was this nice old guy that helped us a lot, we really apreciated his help, he was helping everyone also.Lots of nice stuff and good prices.
Review №2
2022-04-18My son gave me a jacket that is special for winter at a very good price only 120 dls 💖 beautiful and super nice
Review №3
2021-06-26Very wide selection for a small store. Prices were actually reasonable and more what you would expect in an outlet. All of the seasons covered, everything from Winter to spring.
Review №4
2022-07-16Always my favorite store. Clean good selection
Review №5
2022-03-05I feel like they have deals for any occasion! Always a great place to shop
Review №6
2021-12-15I have been trying to contact Columbia as I purchased a jacket last year with a zipper that was very stubborn. The zipper worked ok for the last winter but then broke the first time I wore it this year. I have been trying to contact customer service in regards to whether or not this would be covered by the warranty. I have been on hold for hours and was finally able to connect with someone on their chat feature. After 45 minutes, the customer service rep signed off the chat without answering any of my questions and I was not able to meet with anyone else from customer service unless I wanted to wait for the next available representative, which would likely take another hour or so. I am still not sure if Columbia is able to repair my jacket.
Review №7
2021-06-19I heard about this store that it has good sales all of the time. I have enjoy buying Columbias items over the years. The staff were very helpful in all. I did take my time and checked out everything I wanted to see. The store was very clean and busy. I did buy a pair of hiking boots, a rainjacket, downvest, and a green colored feece jacket. Just think, I just wanted to check out the store. Many thanks to the staff. They did a great job. Will come back.
Review №8
2022-04-24Got some more jackets.. Love bargains..
Review №9
2019-03-15I really like that store, everything is organized and they have good deals
Review №10
2022-01-13Very nice store! Great selection and very nice and friendly staff!