Wheelchair-accessible entrance
Yes
Compass Self Storage in Roseville
Categories
Location on the map
Roseville, Macomb County, Michigan, US
Accessibility
Phone: +1 586-261-1820
Site: https://www.compassselfstorage.c...
Site: https://www.compassselfstorage.c...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9:30AM–6PM
- Sunday:10AM–3PM
Compass Self Storage in other cities:
Comments (110)
Compass storage is the best storage place i have ever used. And jen and randy are exactly what good customer service is they helped me so much and made me experience stress and worry free. They were so nice and polite they were great. Love it...
Jen was very helpful and extremely professional. The facility is very clean, secure and expertly maintained. Im very happy doing business with Compass Self Storage, and recommend them highly.
Jen was amazing, very friendly and personal which I needed at that time. Going through a rough patch at the moment and the 30 mins I spent there talking and laughing with her was the best part of my day! Thank you so much for your service and I would highly recommend this facility!
The staff there was amazing! They were very accommodating and did everything to make sure my move in and my move out went well. Highly recommended them
Randy was fantastic, what a way to start your day with excellent customer service. Im a retired sales mgr. so I tell you he was so pleasant and thorough with my every need.
I’ve been doing business here for over five years now and never had a complaint.. The people here are very professional.. Jen is a great person and outstanding manager…
Great clean storage units and also a U-Haul dealer. I would recommend storing stuff here to everyone that asked.
I recently purchased some moving supplies from compass self storage on Hayes rd. and the customer service was awesome! Thank you for your help!
The staff is amazingly nice, and ready, and willing to address your needs ! I was so very pleased with my rental. I highly recommend 👌
Nothing but great words for this location! Jen has made my move to this location very simple. She was very responsive and professional and her customer service is truly the reason I decided to go here. Thank you!
Kindness & Top Notch Customer Service was my experience with Jennifer at the Roseville location on Hayes & Common Rd. Jennifer so considerately helped me through a potentially frustrating situation when I called initially and before i hung up the phone all I could say was THANK YOU. She went above and beyond to accommodate us. She definitely was our Shining Star yesterday & today. Thank you again for understanding & being so kind. 🤗
This is the second time that I have rented from Compass in Hayes Rd in Warren.I was very happy to find Randy the Manager still with the company.I have found it is not necessarily the Storage property because all facilities are pretty much structured the same. The difference is the people. Randy and the young lady he works with ensure tenants are almost like family. Family you get along with of course.
My work storage yard. Very helpful staff.
The individual customer service was excellent at this center/locationin Roseville. The staff were very accommodating and made apositive effort to be sure all of my storage needs were met.Each staff encounter was upbeat and receptive, no matter whichassociate I was talking with.
I had a very good experience with this storage unit. They understood my situation were very understanding helped me.The young lady and young man that was working that day were so friendly and kind and understanding. The unit is very clean, price is mediocre but absolutely wonderful storage unit I would highly recommend it.
Simply the best in storing, Price, locations and friendly service
Love Jen and Randy! So helpful and friendly.
Very professional and helpful with the whole process.
I can not say enough about this storage facility. I was a customer of their facility in Waterford for years and was extremely happy. Well a little over a month ago, when a family member was looking for a place to store items he went online and did a search of facilities in his area. Prices, convenience, reviews were all a part. Well when I found out he was looking I recommended he looked to see if there was a compass facility nearby. He did and pricewise and reviews he was happy. It was a little further than he had hoped to drive but I convinced him to check it out. Well I came over and we went together. Well first thing he noticed was how well kept the property looked. He had driven by a few other places and they had a lot of trash and just looked like they would attract a lot of rats and bugs. We went inside and the woman there her name I believed was Jennifer was so helpful. She acknowledges us right off. told us it would be just a minute and finished up with the woman who was paying her rent. When she asked what she could do for us, the woman she was waiting on was walking out the door and she stopped and couldnt say enough about the facility and the staff. Well the young lady was so helpful. She asked what size unit we needed, when we werent sure she explained what each size would hold as well as walking us through the facility and showing us the sizes so we could get a perspective. This person was so nice, so informative and so helpful this is rare in todays workplace. She actually made us feel like we were special. Well to wrap things up. My family member got his unit, and called me yesterday to thank me. He was so pleased and happy with how clean they were, how nice and helpful they were over the month and it really made me feel good for having recommended the facility. The funny part of the whole thing, is when I left there I was really on the fence about moving my 3 units from my facility to this one. Its crazy, I am way off in Waterford, and my facility does a decent job. But this facility and the woman who was there honestly made me want to move. I mean hamburger is good and you can be content with it. But when you get a filet mignion wrapped with bacon and baked potato for a similar price, sometimes you are just willing to make the trip cause its worth it. As a post script I would like to say I only gave 5 stars because 10 wasnt an option! Thank you people at compass for both making my family happy and keeping the high level of my recommendations to them intact.
I rented a unit from this Compass for over a year. The price was fair but the staff was amazing especially Jennifer (Jen)! She knows her cutomers and takes great care of them.
Compass Storage is a great facility.Been there 4 years.Also clean , safe and security on site. Same helpful and friendly staff Jen and Randy. Cant be beat.
The managers at this location are always friendly and helpful. They even have U-Haul trucks which made everything eaiser. I come here anytime I need U-Haul equipment or storage. Trucks are always very clean!
Everyone here is great! This is the first time we have ever needed a storage unit, and they made it easy experience. They are very informative and helpful. I highly recommend them for your storage or moving needs.
I have used Compass Self Storage on and off for the last 8 years. All good experiences and very friendly staff.
Very clean and organized, great rates. Jen was incredible. Made it so easy, answered all my questions. Felt like Ive known her for years. Too bad I can give 10 stars.
We used them for more then a year. Had 2 units, both a large climate controlled and an even larger standard unit. We had countless issues with the staff. Incorrect charges as well as the craziest issue. We asked for and paid for a particular sized climate controlled unit. We were given the wrong size unit, when we noticed they were closed already. We had no choice but to put the stuff into the unit anyway. We called as soon as they were open and explained what happened. They proceeded to tell us it was 100% our fault for not measuring the unit first, we were also told that it IS NOT THEIR JOB to know which unit is what size. That is up to the customer to know. Then they said as a courtesy they would change us to a larger unit (meaning the size we asked for in the first place as well as paid for) at no additional charge. They then said we had 24 hours to move the stuff from the 1 unit to the other.They were also very disrespectful to us.
Great customer service & they also provide very affordable rates. Im very pleased to have come across this company and was able to support their business.
I recently moved to the area and was in a bind for space, I decided to check out compass self storages Roseville location and I can not stress enough how thankful I am that I went there. I met Jon and Jen who run the place and kidding aside, they are two of the kindest and genuine folks I have met. They couldnt have been more helpful, professional and to be honest a sigh of relief for me at a time when I was very overwhelmed by my move. Jon even stopped by as I was moving some stuff into my unit and offered to lend a hand! its those kind of little gestures that ya dont see these days and make it worth going out of your way to use Jon and Jens facilityThe pricing for the units is very competitive for the area, they offer units with electricity and plug ins for those that dont. I am very satisfied with my choice to use this facility mainly because of the staff and how blown away I was by how far they go above and beyond to make a customers experience the best it can be.
I can not recommend this facility more! I have used this facility a few times. Jen and Jon are very helpful. It makes it super convenient that all of the units are drive up, and their rates were great! Thank you Compass storage for everything!
Great safe place but price keep going up every other month, dont be fool by the price I have a small storage outside started off with 70 to 80 now Im paying over 100 Im moving my things to a different location after 2 years with them also be aware of charge paying over the phone.
Jen is awesome! 1000 employees like Jen would make the world a better place. Thank you for your help Jen. G. Mackris
The staff are so friendly and helpful with all my questions and needs. Very safe place to keep your possessions.
Wonderful manager i believe her name was Jen ( always with a smile ) . very clean and organized and willing to help .
The people in the office are very professional. They have any sized unit you need, trucks, and they give you a promotion when you rent. I would recommend them if you live nearby
Excellent customer service
Good looking storage facility, seemingly well maintained. Lots of trucks onsite. I took a few pictures but they wont upload. Will try later.
Staff was more than friendly and polite! Extremely helpful and caring. Would suggest this place to anyone that I know.
Great location, customer service was outstanding, and very clean storage units.
Great customer service. I will definitely use them again if I need storage. But I hope I dont!
Location is right of 696. Smart choice for work vehicle home base. Can probable get anywhere around town in an hour or less.
Nice secure place. The people that run this one are very nice and helpful.
Manager Jen & Randall are full service people orientated and very friendly. Prices are a bit steep, but, nice people.
I have my truck parked here, and Im good with it. Staff was friendly, place has lights and cameras and on site resident staff.
Very friendly and helpful with everything. I will make to share this with everyone i know... great job guys
Randy is a terrific manager i had a very stressful day needed my stuff moved and put in a unit asap and he helped me find the right size for my stuff asap.
Jenn and Randy are great, very personable, and the best customer service you could ask for.
Awesome customer service, helpful and friendly. Clean and well lit.
Manager was unwilling to help me. Finally got assistance from coworker
Great staff, very friendly and helpful. Very clean facility
Dark not much light at night and too many vehicles in the lanes!
Great staff. Reasonable rates.
Kept up and well maintained self storage facility in the heart of Roseville.
Customer service is great! Randy is awesome!
Its always nice to walk in somewhere and see a smile.
Great staff, reasonable pricing.
Jen and Randy gave great service !
Staff is great but the price keeps going up every few months
Staff is nice, prices are just ok
Sweet kids, no BS, u know what ur getting there
Staff is very helpful and polite.
The rooms at the Roseville location are excellent.
Well lit, fenced in, seems safe and secure.
Should be 6 stars but Google only offers me 5
You Manager Jen is great .
Fast and easy setup, fair rates
They are awesome ! :) Very helpful
The best storage place in Storageville
This is one of the better U-Haul places
I like this place for placing my truck storage
A full service storage facility. They have what you need.
Hidden jem Uhaul location.
Great storage options
Very friendly staff!
Nice storage place for the money
Very kind staff :)
Safety 1st at Compass Self Storage!
10 stars!
The best
Friendly customer service!
Gold star
The best!
The best!
Great!
Great place!
Bike storage available
Problem-free 3yrs on
Great!!
Great place!
Compass is great!
Nice community representative
Very professional.
Ask for a promo
Great place!!!
Great place
Safe space
Climate control!!
Nice place
Great place
Thumbs up!
Event storage
Total reviews rating 4.8
110 Reviews for Compass Self Storage 2023:
Review №1
2022-06-24Im happy with my experience at this location. The young lady that helped me was friendly and sweet. She went above and beyond which was truly appreciated. Moving day was stressful for me but she added some joy to my day. The following day I returned and had the same experience with the gentleman who opened the store. We all shared more laughs and good convo. I chose this location because of negative reviews I saw for the closest one . Im so happy I did💫💫💫
Review №2
2022-06-25Compass Self Storage on Hayes, in Roseville, MI is amazing. All of the staff I have dealt with were always super helpful!! They were always friendly and willing to help. They worked to find me the best storage unit to fit my needs and helped me find the best price!!
Review №3
2022-04-29Randy & Jen displayed great customer service. They were very compassionate about making sure that my storage needs were met. Great service and great prices!Tami
Review №4
2022-04-20They were amazing helping me with my RV storage. By helping me every step of the way, the manager made my experience quick & painless. And with the first month FREE, who wouldnt use Compass Self-storage. Will be referring them to all my friends for storage units or for their outdoor toys.
Review №5
2022-07-18This was one of the best experiences I’ve had as far as customer service and facility goes. The on-site manager Randy was great! I look forward To working with this facility in the future. keep up the great work Randy!
Review №6
2022-06-01Love compass Self storage. Location is perfect. Extremely helpful. Knowledgeable. Always available to assist with any questions or concerns. Roseville Location Jen is amazing!!!
Review №7
2022-07-21Jen and Randy hands down have been the BEST people that I have ever worked with in any storage facility across the country!
Review №8
2022-03-24The people at compass storage has been more than helpful and are really good people theyre very kind and have good work ethics very happy to know them Ive had nothing but good service always they are very professional and they get to know their customers and to me that is great
Review №9
2022-08-18Everyone was nice and informative so I had no problem with them
Review №10
2022-03-24The staff are such a pleasure dealing with Ive been dealing with this company and staff since September of 2019 and couldnt of ask to deal with a better company than this one theyve always returned my calls in a extremely promp manner I just cant say enough good things about this company and staff