Concord Chevrolet

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Name: D**** W****
Date: 2024-06-22 04:47:57
Rating: 5
Comment: Eric the service coordinator was wonderful making sure that my car was ready to go into the shop at a certain time and out by a certain time. I appreciated all his hard work and dedication to make sure that my vehicle got the best service.

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Name: J** C*****
Date: 2024-06-19 12:39:31
Rating: 1
Comment: Traded my vehicle in for a newer one and they said they would pay off whatever I owed for the vehicle I traded in but they didn’t fully pay it off. I had to deal with the lienholder who still took money out of my bank for the vehicle payments. They told me the vehicle wasn’t fully paid off and that I still owed them money so I had to serttle that myself.

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Name: L****** N*****
Date: 2024-06-15 01:53:03
Rating: 1
Comment: I dont want to give one star. But,This is the first time I must say.The service experience I had was Not good at all. I am so disappointed in the service I received on my car. The service advisor who claimed to have worked on my car, is named Anthony. My vehicle was brought in through CarMax, and I guess Anthony is their go-to person for service. I tried to call Anthony, no answer. I left a message describing what was wrong with my car and also stated I have a video of one of the issues with my car. He never called back. My car was kept for 2 weeks, the problem was not fixed, and my radio system is worse than what it was when it went in. Instead of Anthony giving me a call back so I could inform him of the issues, he chose to (I guess) fix what he thought was the problem, and made things worse. Now Im stuck with a messed up radio system in a 2023 Car.I would never trust Anthony to do any service work on my car again.!!!!!

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Name: A*** G*******
Date: 2024-06-14 01:49:18
Rating: 5
Comment: I was greeted upon arrival with a smile and a professional technician Eric Usher.Told the time frame and they finished on time . A pleasant experience.

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Name: N******* N********
Date: 2024-06-12 19:46:07
Rating: 3
Comment: I did not have the best experience and this isn’t my first time coming to you. i haven’t had problems in the past but this time i felt like the entire team was disconnected and no one heard me all the way up to corporate. My car started over heating prior to me having it towed in. The moment it started overheating the display said “Check Engine oil” since i had just gotten my oil changed i took it back to the place i got the oil change and they reset it but advised it was not my engine oil and that i needed to have my thermostat replaced. Since i had just had my thermostat replaced in January by Tire Choice and Brakes I then had it towed to them in which they said they could see small drips of coolant going into my head gasket and that this isn’t the first reporting of it and if more people report it it was going to become a recall but indeed it was not my thermostat. I then had it towed to Chevy because i had Chevy replace my entire engine the end of 2021 and i have an extended warranty. I involved GM at this point bc i wanted to ensure someone would follow the service tech through the process. I was told by Kiana in corporate that there would be a service tech from GM corporate working alongside the tech at the dealership and that did not happen. I was told that it was my thermostat. In the middle of me asking Ryan for the recommendation i’m writing i got a call from Rodney saying that my car was ready when i had not given authorization for the repair. Since Manny was the original service advisor i was dealing with he reached out to find out if i had been reimbursed by Tire Choice and Brakes and I let him know I had not gotten that approval at that point and explained what had happened on his days off. He was able to get approval for approve match on the repair as close as possible to what i paid Tire Choice. I picked my car up this past Saturday and when i got in the car the Check Oil light was on AGAIN. When i asked Manng about it he said “the light was on when it came in” I may not be the sharpest tool in the tool box but to me why would you let someone drive off with that on? Do you not do thorough checks of one’s car? i mean you gave me quotes for brakes but didn’t say anything about the check oil light? In any event i took it back to where i got the oil change to have them reset it since no one at Chevy seemed to care or even listen to what i said to begin with. Do better Chevy

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Name: g***** c***** o**
Date: 2024-06-10 18:10:37
Rating: 1
Comment: I was told I needed a $725 dollar repair that, if not done, would damage my car. Upon getting a 2nd opinion on the situation I was informed that I dont even have that part on my car and the 2nd mechanic could not find any evidence of my car deteriorating in that area. When I called the service tech to get clarification in case there was another name for the part I never received a call back. This leads me to believe the estimate and repair were bogus.

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Name: T***** K****
Date: 2024-06-10 17:38:54
Rating: 5
Comment: Easy scheduling, thorough inspection and service prior to our road trip. I agreed with all suggestions beyond the A/C repair and feel confident it was done right

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Name: R** S*****
Date: 2024-06-07 22:51:55
Rating: 5
Comment: The Service Department is exceptional; expensive (what isnt these days) but exceptional and done right . . .Eric and Anthony have our gratitude.We definitely will continue to have our Chevys serviced at Concord Chevrolet; we highly recommend their Service Department.A special thanks to the General Manager: Johnny Nessari for resolving a misunderstanding, and coordinating a Buy-Back to our mutual satisfaction.R&M

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Name: H****** G*******
Date: 2024-06-04 08:01:35
Rating: 3
Comment: When my car was done getting oil change/tire rotation the service advisor just gave the cashier the keys and said thanks. He did not go over the issues my car was having and offer solutions. They reported my ABS light was on, there were massive oil leaks and the drain plug was stripped. On the checklist it shows they checked my fog lights and they were good, well one is burnt out and no one offered to fix it. This is very frustrating because they sent me on my way with these issues and no solutions. They got my car done fairly quick.

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Name: M**** B*****
Date: 2024-06-03 20:41:23
Rating: 5
Comment: I had a great experience, in getting my new car. So happy with Charles the salesman who helped me. He has great attitude and very helpful. He treat you like a family.

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Name: A****** P******
Date: 2024-05-21 14:22:34
Rating: 5
Comment: Great customer service, but I was very shocked that it costs $831 to get an oil change and transmission fluid change.

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Name: E*****
Date: 2024-05-14 01:49:20
Rating: 5
Comment: The Service department was very patient dealing with my insurance claim process.

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Name: R** H******
Date: 2024-04-11 03:28:02
Rating: 5
Comment: I’ve been buying cars from you guys for over 12 years, most of them with Jag and he always makes it happen no matter what I need, I always feel welcomed and taken care of with all my car needs

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Name: C R
Date: 2024-04-09 14:28:03
Rating: 5
Comment: Service Dept was busy and short staffed, But Rodney Phelps was attentive, friendly, and did what was necessary to get me out in a reasonable amount of time. Rodney gave great customer service and listened to my needs. I can see this dealership is managed by a true servant leader, it shows in the happy and engaged team at Concrd Chevrolet.

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Name: P*** K**********
Date: 2024-04-03 16:38:49
Rating: 5
Comment: Service guy Eric took care of my vehicle. Got me out of there quick and easy. Truck was fixed and done right.

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Name: G***** T***
Date: 2024-03-22 18:38:42
Rating: 5
Comment: Exceptional Service Experience at Concord ChevroletI recently had the pleasure of working with service advisor Rodney Phelps and shop foreman Noah at Concord Chevrolet, and I must say, they exceeded all my expectations. My experience with them while servicing my Uplander minivan was nothing short of exceptional.From the moment I arrived at the dealership, Rodney greeted me with a warm and welcoming attitude. He listened attentively to my concerns about my minivan and ensured that all my questions were thoroughly addressed. Rodney’s professionalism and knowledge instilled a sense of trust and confidence in me right from the start.Furthermore, Noah, the shop foreman, demonstrated an impressive level of expertise and proficiency in diagnosing and resolving the issues with my minivan. He efficiently coordinated the necessary repairs and kept me informed throughout the process. Noah’s attention to detail and commitment to delivering high-quality service were truly commendable.Together, Rodney and Noah formed a dynamic team that provided me with a seamless service experience. Not only did they address the issues with my minivan promptly, but they also went above and beyond to ensure that I was satisfied with the results. Their dedication to customer satisfaction was evident in every interaction I had with them.Overall, my experience with Rodney Phelps and Noah at Concord Chevrolet was outstanding. Their professionalism, expertise, and commitment to excellence set a benchmark for customer service in the automotive industry. I would highly recommend their services to anyone in need of vehicle maintenance or repairs. Kudos to Rodney and Noah for a job well done!

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Name: K******* V** S*****
Date: 2024-03-22 17:23:05
Rating: 5
Comment: Purchasing a car here was one of the better experiences I’ve ever had. The sales manager, Eddie Chavez, was outstanding. Patient with all of my questions, helpful, and went above and beyond normal service standards. The finance manager, John Cooper, was fantastic too! Explained everything thoroughly, without being pushy or trying to oversell me. My overall shopping experience was exceptional and I would highly recommend purchasing here!

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Name: B** E******
Date: 2024-03-21 19:02:00
Rating: 5
Comment: Service was courteous and service on my car was completed faster than I expected.

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Name: M******* I*****
Date: 2024-03-19 22:00:05
Rating: 3
Comment: Everyone deserves VIP treatment not just White Males who drive Corvettes. Be advised you never no whos a secret shopper and is holding the BAG$$$$.

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Name: C*** C*********
Date: 2024-03-15 18:32:22
Rating: 1
Comment: Went to Chevy of Concord (3-2024) to purchase a used vehicle they had at the lot. We agreed on a price, all was good to go. This purchase was to be partially financed, so they went ahead and pulled our credit. AFTER they hard pulled our credit and began the purchase process, they tell us there is an active recall on the car and will not sell us the vehicle. Mind you, this all happened days after after we told them the vehicle had an active recall. A waste of time and a total waste of a credit pull. If it wasnt for Sam, I would give them 0 stars.

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Name: D*** F******
Date: 2024-03-13 17:46:50
Rating: 5
Comment: Good warranty repair service. Done quickly & professionaly

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Name: R********
Date: 2024-03-09 00:08:10
Rating: 2
Comment: I purchased a vehicle here, everything was great, but after car was purchased, I contacted this business to check on my warranty, I wanted to see if something was covered, Ive only had the vehicle for 5 months. I called at 9am, left a voicemail for John Cooper thats who they transferred me to. From there I sent an email. I didnt hear anything back by the afternoon, so I called again and left my information with the receptionist. 4pm comes still nothing, I called again and finally got a hold of him only for him to be so rude. I only had 1 question, and he helped as much as he wanted to. Be careful where you do business and who you do it with, people suck.

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Name: A**** M*******
Date: 2024-03-08 16:06:54
Rating: 5
Comment: Anthony was incredible! Extremely customer oriented, very knowledgeable, responsive, and friendly! Enjoyed dealing with him.

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Name: S****** R***
Date: 2024-03-07 14:04:30
Rating: 5
Comment: Chyanne West service advisor was very friendly and professional. I used to get my Impala serviced at Winter Chevy in Pittsburgh but I will come to Concord Chevy due to my service experience overall.

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Name: S**** M****
Date: 2024-03-06 05:56:12
Rating: 5
Comment: I am glad I stop by at concord chervolet dealership and meet Ali the sales person very humble and helpful with me to buy my new bolt euv. he is very kind and respectful person. christian the sales manager help me to give me good deal and make all the process much easier. highly recommended to friends and family and strangers to look for new or old cars thats your spot guys.

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Name: T*** M*******
Date: 2024-03-04 19:36:16
Rating: 5
Comment: Gil was the service manage supporting me. He was very patient, empathetic and helpful throughout the process. I had a lot of questions because insurance was involved. He kept me updated throughout the process.Noah, the technician, came out to explain all the work done and show me under the hood to help answer additional questions.Thanks Concord Chevy! Very nice crew from Sales to Service.

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Name: D**** G******
Date: 2024-03-02 20:02:28
Rating: 5
Comment: Had a very positive experience with Christian and Sam. Would come back to Concord Chevrolet.

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Name: A*** C*******
Date: 2024-03-02 19:16:16
Rating: 5
Comment: They listened, got my car in quickly and had Black Cherry back to me in the same day.

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Name: G***** I******
Date: 2024-03-02 00:48:54
Rating: 5
Comment: I was recommended concord Chevrolet for a transmission replacement and I couldn’t be any happier with my decision. Gilbert at service was nothing but helpful with any questions I had and kept me update along the way of the service job. Will definitely be coming back for any of my general motor needs.

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Name: G*** C***
Date: 2024-02-24 04:49:51
Rating: 5
Comment: Gilbert in the service department was fantastic. Great service, great communication, polite and good sense of humor. Let me know to bring in the car for its 15k mile service and to contact him in advance which I will do for sure. Count me as a loyal customer.

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Name: B*** N****
Date: 2024-02-21 16:36:26
Rating: 5
Comment: Top notch service-timely, courteous, and shuttle service. Rodney Phelps has been my service advisor for almost 20 years. I would buy another automobile from Concord Cheverolet because of him. He is great asset to the company.Thanks fora job well sone.Bill Noack

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Name: M*** H******
Date: 2024-02-20 23:19:23
Rating: 4
Comment: Brought my car in for an oil change. Left the car. Took the shuttle to my house. Car was ready 2 hours later. Shuttle brought me back to the dealership. Simple and easy.

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Name: R***** A****
Date: 2024-02-18 14:57:50
Rating: 3
Comment: The service associate that helped me, Shayanne, was hands-down, one of the best people I’ve ever encountered when it came to keeping me notified about the situation with my car. Her communication was unparallel. That being said, I am still waiting on a bolt that needs to be put in my car.

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Name: W****** J*****
Date: 2024-02-13 14:46:50
Rating: 5
Comment: Fixed brake issue no problem. Ready on time and will be back again for service.

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Name: B****** C****
Date: 2024-02-07 15:43:50
Rating: 1
Comment: They spent 5 hours and cannot diagnose what is the problem with our car. They were asking for another $1500 to further diagnose, but honestly I do not have confidence with the team. We took our Volt here for Chevrolet expertise, but found out this team did not know anything. Also people we talked to were rude.

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Name: K**** H*******
Date: 2024-02-07 01:44:54
Rating: 1
Comment: I took my vehicle here for service and had to leave it overnight. When I picked up my truck I discovered the contents of my glove box tossed and all my personal items from my center console stolen. No signs of a break in so apparently they left my vehicle unlocked. I tried speaking to the service department manager but after 3 voice mails and 1 email he never replied. I spoke to the service rep I had been dealing with in the shop and when I told him what happened he offered a weak apology and blamed local homeless people. When I asked if they would offer anything to make this situation right he just said the fine print said they arent liable for anything. This situation to me proves that you will have no luck in speaking to a manager should you need one and also they dont care about customer satisfaction or loyalty. I have been a chevy customer my entire life and I am sad this is how the company is reflected at this dealership. If you have the option to take your business elsewhere I recommend it.**Edit** After I saw the message left by the general manager Matt, I reached out to the number provided to talk to him. Turns out this is a generic response not even from Matt because I learned he retired over a month ago. I left a polite and professional voice mail with the new manager, Alex, but surprise surprise never heard back. This just cements how negative this place is. Be very careful doing business here. They wont even return a phone call.

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Name: G*** S***
Date: 2024-02-02 17:55:11
Rating: 5
Comment: Everything was excellent . Service rep great, work was done fast, didnt try to sell me anything I didnt want(LOL)

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Name: C****** S****
Date: 2024-01-25 17:26:06
Rating: 3
Comment: My window got smashed out and I had a bunch of stuff stolen out of my truck. You guys did nothing and offered no discount for services done. So how you think you guys did? I’m not impressed

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Name: V****** C*****
Date: 2024-01-22 16:07:16
Rating: 5
Comment: Service was done in the time promised. Advisor was very helpful.

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Name: J**** A****
Date: 2024-01-22 14:15:25
Rating: 5
Comment: Anthony did a fantastic job getting my service done early!

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Name: I**** S***
Date: 2024-01-16 18:51:47
Rating: 5
Comment: The sales person, Charles was very knowledgable about the car for all the different trims and packages, tried to accomodate my needs, paid attention to the needs the buyer was looking for. The buying process went smooth. The price offered by the dealership was competitive. I’m satisfied with the overall buying experience with Concord Chevrolet.

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Name: l*** k*****
Date: 2024-01-11 18:58:42
Rating: 1
Comment: They have a policy where the intermediary communicates between client and the mechanic, not allowing direct communication or questions.we got the car back and after 1 day, the probem has recurredwe are about to call them and return for fixing and to demand a loaner car, our schedule is way messed up for the week now

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Name: J**** E****
Date: 2024-01-07 20:26:58
Rating: 1
Comment: We made a deal over the phone, the salesman said that he put a SOLD sign on the car, sent me a link to fill out financing info, and the while driving up to buy the car they called me to tell me someone else was buying it in hopes of getting me to pay more. If I could give 0 stars I would.

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Name: K**** S*****
Date: 2023-12-28 18:31:27
Rating: 5
Comment: From the moment we walked into this car lot to look at getting a car, we were impressed. There was no intimidation, everyone has been great. Went back for first oil change and tire rotation and still a good feeling

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Name: N*** G*****
Date: 2023-12-19 17:01:59
Rating: 5
Comment: Anthony Damore is the best all around. Very attentive, quick & professional. I come back to Concord Chevy because he gives me the peace of mind all car owners want/need. Thank you for your service always Ant!

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Name: M****** S****
Date: 2023-12-14 16:44:51
Rating: 5
Comment: Got me in there quickly. Diagnosed found and fixed the problem. Kurt, your shuttle driver is old friend. It was really good seeing him again. Everyone was very professional and Ive always appreciated Chevrolets.

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Name: N***** S*****
Date: 2023-12-14 14:08:04
Rating: 5
Comment: Very friendly, and accommodating! They got the job done and had great customer service too!

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Name: A****** R*****
Date: 2023-12-14 00:17:14
Rating: 5
Comment: Spike TV please, Channel 45…. I know…. That show……..AMC……Hallmark ChannelLittle Annie on the prairie….The Miracle Worker on loop.“Barcelona Spain” + Water + 2017 + Sun Devil + Arcelio Joseph ReybolI presented my 2009 Dodge Caliber SXT purchased fully in Az for $4,800 that got Use Taxed in California for $500.The picture may have been of the background of:

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Name: R*** L*******
Date: 2023-12-13 00:36:23
Rating: 2
Comment: I keep trying to get a hold of the techs to complain about something, and I just keep getting hung up on. After servicing my brakes, I kept getting a “Stabilitrak” message. I couldn’t even tell anyone YET, because they don’t answer calls.

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Name: T*** C*********
Date: 2023-12-10 14:23:38
Rating: 5
Comment: The staff here are always so very kind so early in the morning and any service I need (usually just an oil change) is always completed in a reasonable amount of time.Thanks Concird Chevrolet!

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Name: K C
Date: 2023-12-09 17:41:21
Rating: 5
Comment: Rodney, I would have to say is the kindest man. He kept me updated on my car. When he called me one more time to say one more thing needed to be fixed I broke down. As I’d just heard of the passing of my brother. He found a coupon to help me out and took that extra burden off my shoulders. When I came in to pick up my car he was sincere. I truly appreciate honest heartfelt people.P.s the car is working perfectly!! Thank you.

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Name: K***** G**********
Date: 2023-12-04 00:15:47
Rating: 1
Comment: I was returning a leased car to them. The representative looked at my car, had me sign a form, and told me I was all done. When I asked if I had to do anything else or notify the DMV, he said no. A few weeks later, I then received a bill from the DMV for registration renewal. After contacting the DMV, I learned that I had to send them a Notice of transfer and release of liability, which the Concord Chevrolet employee did not tell me about.

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Name: C********** P****
Date: 2023-12-01 19:28:04
Rating: 1
Comment: I went there for a very specific purpose... to reprogram the heater and cooling control module that lost its programming after a battery went dead on the car (supposedly a common issue?). I had already done the troubleshooting, didnt need codes scanned. If the module was failed then say you cant connect to it and the module needs replacing. I can do that and bring it back.That module and programming was quoted at 564 dollars. The ACDelco part is $100. From what I am reading on the internet the cost for reprogramming is $70-$100 for the service. I get there is mark up but wow... Thats quite some markup, $100 part and $464 in labor for programming?I am disappointed in my first experience with this dealership.If management wants to contact me to remedy this issue... please feel free you have my information. Im not looking for money back but I have already ordered the part and I think for the $250 I have already paid for?? Labor? Im not sure. This, I think, would cover the cost of programming by a large margin.The folks up front were great by the way... but maybe a little more attention to the customer on what they want done is needed.

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Name: A****** D***
Date: 2023-11-29 00:23:09
Rating: 5
Comment: Buying my car at Concord Chevrolet was very easy and no pressure at all.Thank you all for such a great experience!

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Name: R**** B*********
Date: 2023-11-28 14:12:33
Rating: 2
Comment: I paid 450 dollars to have a mechanic tell me he thought the water pump was making the noise I asked about and that I was correct and the windshield washer fluid wasn’t working and we should start replacing parts. The 225 dollar per concern fee does not apply towards the service if you get the work done. Insane, worst experience ever. I would give zero stars if the intake person wasn’t so nice

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Name: B**** S**********
Date: 2023-11-21 16:48:24
Rating: 5
Comment: Anthony is such a kind and friendly service person in the shop. He was prompt, communicative, and explained everything clearly! Thank you, Anthony!

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Name: D***** G****
Date: 2023-11-19 05:36:45
Rating: 1
Comment: Two months have gone by and still no response from the general manager. All I ask for is a response to how you can take money from people and not provide good vehicle service/customer service! Please respond to me with an answer, it’s the least you can do, since you would not reimburse me. Thank you!I still haven’t been contacted by the General manager and I like how he only comments on the positive posts. Customer service is not his strong suit as there is no follow up. Please read below before taking your vehicle to this dealership.After my vehicle breaking down and taking it to Concord Chevrolet, I waited for five hours in the waiting room, and was told that I needed a tuneup. Upon arrival at the dealership, I told them what the problem was, and even showed Rodney a video of what my Tahoe was doing. I told him that it was more than likely the body control module, but yet I was still told I needed a tuneup. I was also told that the body control module was going to be fine and I can continue to drive the rest of my 15 hours to get home. I specifically asked before leaving if it was safe to drive, and I was told absolutely what was going on has nothing to do with the body control module. Three hours up the road I broke down again, and the vehicle would not start and was stranded in a small town in northern California. I took my Tahoe small town mechanic shop, and they even told me that it was the body control module and couldn’t believe that Concord Chevrolet did not fix the problem and sent me down the road. I spent over $1000 at Concord Chevrolet, to only be left stranded in the middle of nowhere. I have tried numerous times to reach out to the general manager and he has not called me back and continues to ignore me. I filed a complaint with GM and they could not help me either and also filed a complaint with the Better Business Bureau of California and they did not get a response from Concord Chevrolet. The customer service is unprofessional and I would take your business elsewhere.

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Name: D******
Date: 2023-11-10 18:27:10
Rating: 5
Comment: I am writing to express my sincere gratitude for the outstanding service I received during my recent visit to your auto center.This marks the second time I have had the pleasure of being assisted by Service Consultant Eric Usher, and once again, I am thoroughly impressed with the level of professionalism and attention to detail he consistently provides. His dedication to ensuring a positive customer experience has not gone unnoticed.From the moment I arrived, it was evident that his commitment to delivering exceptional service is a priority. Erics expertise and willingness to go above and beyond to address any concerns or questions I had were truly appreciated. It is rare to find such a high standard of customer care, and I feel fortunate to have encountered it at his establishment.The quality of the service I received reflects positively on both skills and the overall culture of your auto center. Your friendly demeanor and genuine concern for the customer make a significant difference and set a benchmark for others in your industry.Thank you once again for making my experience at your auto center a positive one. I will not hesitate to recommend your services to friends and family, and I look forward to entrusting my vehicle to your care in the future.Wishing you continued success and appreciation for the excellent work you do.Sincerely,Dmitrii & Svetlana.

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Name: G** V*******
Date: 2023-11-03 16:58:26
Rating: 5
Comment: Charles and Jon were great, I could tell they worked hard to get me the best deal and gave me solid advice the whole time. This was by far my best car buying experience and I love driving my car!!

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Name: C********** F*******
Date: 2023-10-31 14:47:24
Rating: 5
Comment: Very satisfied with my recent experience at Concord Chevrolet. I’ve been looking for a very specific vehicle for quite some time and AJ (sales person) notified that they had one enroute. Upon arrival, Lisa (Finance person) put together the docs, got me a great rate, and even brought the vehicle to the scales for me. AJ then delivered the vehicle rather than having to drive an hour.As a small business owner my time is vaulable and the team at Concord Chevrolet certainly put in a quality team effort allowing me to maximize my time. Thanks.

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Name: C********** P******
Date: 2023-10-27 16:14:58
Rating: 1
Comment: The repair cost was ridiculously expensive. They allegedly inspected the vehicle. The check engine light was on, and it still is. Did they check it? Why didnt they? I asked them to change the oil. They did not put a sticker in the windshield indicating that they changed the oil. Did they really change the oil? Would it have been too much to expect a reminder sticker in the windshield? This is standard with jiffy-lube, but I guess that is too much to ask of Concord Chevrolet. I will never return to that dealership again. I feel ripped off.

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Name: M*** S*******
Date: 2023-10-25 02:16:56
Rating: 1
Comment: This was the absolute worst experience that I’ve ever had at a service department. Brought my 2023 stingray C8 in because the front left system is not working and the air condition is not working. The technician used the wrong tools to take off the tow ring, leaving it, scratched, and the paint pealing off and didn’t put it back in flush did an evaluation of one of my condensers, and said that I punctured it which is almost impossible leaving me with over $2000 bill without even attempting to turn it in for warranty front left system isn’t working. He did not know how to fix it. Bled the system I told him that they had bled the system twice before and this was actually the third time still not working I told him what the problem was and they did not order the part instead bled the system for a third time wasting my time. And obviously the technician does not care about customers cars left my door panel, Oily, as well as the control module. Unbelievable then I later found that he put the bumper on wrong . Needless to say I will never return to the dealership again.

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Name: A*** M**** R****
Date: 2023-10-20 16:24:38
Rating: 5
Comment: This was my first time to dealership and I was greeted by Gil. I had just bought a 2019 Suburban and Gil was welcoming and friendly. He took care of all that I needed and had my car ready in just a couple hours .

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Name: a***** k******
Date: 2023-10-11 22:54:30
Rating: 5
Comment: We absolutely had the best service from Jim Pegler. He kept us up to date on everything that was happening to our vehicle. I felt we were in good hands and will always have Jim be our Service Advisor.

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Name: J*** M*******
Date: 2023-10-05 21:11:47
Rating: 1
Comment: If I could give 0 stars I would. I dropped my Chevrolet Camaro on Friday 9/29 for a check engine light concern. Chevrolet came back on 10/2/2023 stating that the Driver side window was not working properly and had pre-existing conditions. I had no trouble with my window prior to taking it in. I Called 5 times from my cell phone and did not get an answer, I called from my work phone and got someone to pick up. The technician Anthony was not helpful with the window situation, the manager Ryan stated that he will remove the panel to inspect but would not go any further to help the situation. My frustration is that I took this in without any problems on the window, now they are stating that there is a problem with the window. They stated that the window was down when they received it, I dropped it off with the window rolled up. They are not being helpful on a problem that happened under their supervision.UPDATE: Matt Bassett has left comments on numerous bad reviews and the number he provides is a general number for the dealership. I had someone from sales transfer me to his phone and I left voicemails without a call back, even though he says to call him, he is never available.Manager Ryan and Auto Technician Matt were rude and disregarded my concerns, they had a lack of knowledge and communication.In regards to the window, they were going to charge us an additional $250 to inspect plus the cost to repair, only to find out when we picked up the car, THE WINDOW WORKED FINE. They were going to charge us for something that wasnt even broken to begin with. Even though their paperwork showed pre-existing conditions there was nothing wrong and they were trying to squeeze more money out of us. Terrible experience, I even have a friend who works at another dealership say Concord is the worst one for service, they do this all the time NEVER TAKE YOUR CAR HERE FOR SERVICE

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Name: C******** S*****
Date: 2023-09-12 12:55:04
Rating: 5
Comment: Easy for a service. Schedule an appointment. A few options on how to wait. The car was ready when they said. Only concern I had was I was not spoken to about my rear brakes getting lower. They are not at replacement level, but just as awareness. I had to see the indicator on the inspection sheet. It was clear to read. They said there were notes. I didnt see notes.

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Name: d**** t*******
Date: 2023-09-09 00:41:46
Rating: 1
Comment: They sold me a car that has sludge in the engine. I returned it after 3 days and still no answer on what they will do. Their service department barely picks up the phone and will never call you back. I have never had this bad of an experience with a dealership in my life.

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Name: N******* B*******
Date: 2023-09-06 18:50:41
Rating: 3
Comment: The maintenance was performed in a timely window and clean rental provided for duration. Staff was mostly friendly. This is why I am giving the rating higher than I should. However, when I received my car back it was filthy on the outside and the windows had been left open letting tree parts in the inside on the seats and floors. My car appeared to have been parked underneath a messy tree for the week it was at the dealership. Not only this, but they was a melted candy wrapper in the cupholder and some of my vehicle settings had been changed on me. During a previous maintenance visit to another dealer in the area, they cleaned my car inside and out before returning it to me. I had to get a full detail and car wash after this visit. Ruined the experience.

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Name: B** D*******
Date: 2023-09-04 13:50:34
Rating: 5
Comment: My Service Rep Anthony D. made this a pleasant experience. I came in for an early oil change, He took the time and reviewed my car needs and making sure everything was up to date and in great working condition, Gave me the time line to continue to care properly for my Traverse.

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Name: D******* R*****
Date: 2023-08-31 22:18:47
Rating: 5
Comment: It was a must to leave a good review the service was more than great he makes sure whatever problems you have with your car is handled honestly I don’t no if It would be the same experience without him there best worker that ever helped me while my car was being serviced by Concord Chevrolet I so much appreciate NHO HOANG he’s the best :)

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Name: R*** K***
Date: 2023-08-29 16:59:57
Rating: 5
Comment: Very pleasant experience. Service advisor was friendly and efficient. Shuttle driver was friendly and personable. Car was finished within promised time.

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Name: L***** L*****
Date: 2023-08-26 13:41:22
Rating: 5
Comment: Needed emergency fix on my Volt and they got me in right away and had me on the road in a few hours. Great follow up. I would highly recommend.

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Name: B**** G******
Date: 2023-08-22 19:04:47
Rating: 2
Comment: Had an appointment for an oil change at 7:am. Didn’t get my vehicle until 9:30. Waiting in a lobby for 2 1/2 hours for a job that should have only taken 30-45 minutes doesn’t rate very high with me. And I had to reset the change oil light myself.

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Name: A*** L**
Date: 2023-08-22 13:08:16
Rating: 4
Comment: I made an appointment for 11pm but when I arrived I was told that my car will not be ready before 5pm. In my head, that’s not how appointments work?!!! I refused to leave my work car for 6 hours for an oil change.I was told to come 7am the next day. I came early for an oil change and waited inside. My car was serviced within an hour. Happy with the early service but not the appointment system.

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Name: E***** E****
Date: 2023-08-17 22:35:58
Rating: 5
Comment: Lennon ultimately was my sales representative and he was fantastic in terms of keeping me apprised of where my car was and when it may arrive. He was also transparent and up front when my car arrived regarding pricing and potential rebates.The 2 salesmen I was in contact with prior to Lennon were not responsive. I would recommend my friends to Lennon specifically at the dealership.

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Name: Z*** B*******
Date: 2023-07-03 16:23:56
Rating: 5
Comment: AJ was super helpful. Several other dealerships I looked at would constantly nag with repeated phone calls and texts and didnt seem very genuine. AJ made the experience hassle free and enjoyable.

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Name: M**** P******
Date: 2023-06-24 17:54:56
Rating: 5
Comment: If you are in the market for a Chevy, I highly recommend salesperson Lennon Solis at Concord Chevy. He is straightforward, informative, and really listens to his customers. We had a great experience with him.

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Name: K**** W******
Date: 2023-06-20 20:54:55
Rating: 1
Comment: Never picked up the phone in service. Left messages and never got a return call. Left messages with the operator, and was told she would have someone call me, never happened. Had to get in the car and drive across town to see what was going on with my truck on Friday. Same terrible service on Monday. Called in to sales and was finally told that my truck was complete. I will not be giving Concord Chevrolet another chance.

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Name: L****** C*****
Date: 2023-06-20 13:37:44
Rating: 5
Comment: Best experience I’ve had at a dealership, starting from the Customer service(Anthony from Concord Chevy) all the way to the mechanical work. The diagnosis was spot on and they fixed multiple problems with my vehicle and got it done it record time. Thanks to Concord Chevy my truck is finally back on the road.

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Name: D*** W******
Date: 2023-06-15 18:21:46
Rating: 4
Comment: The visit was unplanned as the BOLT failed in the middle of a busy intersection and required a AAA tow. Dealership proceeded to trouble-shoot and do several recall items. Not entirely confident that the problem was solved. I will not stray too far from home until the BOLT appears to be more reliable.

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Name: E**** H*****
Date: 2023-06-13 01:19:13
Rating: 2
Comment: The prevalence of both one star and four-five star ratings sums up my dealings with Concord Chevrolet for service over the last 4+ years. When you actually can get their attention, the work has been good, personnel are generally courteous, and the courtesy driver is great. However, - a huge HOWEVER - reaching people within the service department and more importantly, getting service questions answered, is so consistently awful that it cancels out most of the good feeling. I have had questions I have tried to get answered about recalls, scheduling and operation of the CarPlay feature that I could not get answered without personally going into the dealership to compel face-to-face discussions, and sometimes not even then. Multiple voice- and emails to the service manager have never once been returned. Sometimes I just give up. In that respect the service is by far the worst I have ever experienced in over 50 years of car ownership. Although I love my Bolt, this experience will make me avoid ever buying another Chevrolet.

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Name: S** S*****
Date: 2023-06-12 14:24:40
Rating: 5
Comment: Gilbert Gil DeGuzman couldnt have been more professional and effective in handling this service appointment. Explained options and kept me informed of progress - couldnt ask for more.

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Name: t****** s******
Date: 2023-06-01 16:43:06
Rating: 5
Comment: My husband and I went to Chevy and have had the best service. Jag was are salesperson and he is very knowledgeable and thorough.5 stars for Jag!

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Name: D**** G D*****
Date: 2023-05-18 22:43:48
Rating: 5
Comment: Gilbert was the most helpful employee I have ever dealt with at a dealership. He listened to me describe my problem and he worked with Chevrolet to resolve the issue (a defective charging cable). He also called me regularly with updates as we waited for a back-ordered replacement part. He is fantastic!

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Name: C****** A******
Date: 2023-05-17 00:04:55
Rating: 1
Comment: I took my truck to the concord dealership thinking my truck would be well taken care of. The following morning of my service my truck broke down at an intersection at 5am on my way to work! I reached out to the service manager via email and call. I have not heard from him at all. They charged me $600 for a transmission flush I could have gone to a mom & pops for way less. I chose a Chevrolet dealership thinking they would take care of my truck I work 2 jobs an hardly have any extra time and they are giving me the run around! This whole situation is ridiculous as a big corporation they should be reaching out to make things right!

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Name: J*** T
Date: 2023-05-16 15:14:38
Rating: 5
Comment: Anthony at the service department was beyond helpful and friendly. He made sure the first oil change on my duramax included many other checks and fluid top-offs. You guys are lucky to have such a good service manager!

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Name: N******** B********
Date: 2023-05-14 17:08:34
Rating: 5
Comment: I recently shopped completely online with Concord Chevrolet. I was so happy with the transaction. Julian made everything almost too easy. He had my car ready for a test drive when I showed up, and then talked to finance to hold the car for me while I completed the sale of different vehicle. I was able to pick the vehicle up on my way to an out of town trip. The car was detailed and ready to go when we got there. We had already done all the paperwork electronically, so we were in and out in under 5 minutes. I told them that they actually make it too easy to buy a car. I got a great deal and Julian really went above and beyond to ensure that I was aware of the condition of the vehicle. He made me a video of the car, before I drove to the dealership, because I lived out of town. The management is customer focused and it shows from the sales staff to finance dept. It was the best transaction I have done for a car. Ask for Julian, you won’t be disappointed.

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Name: S***** W****
Date: 2023-05-09 17:30:14
Rating: 4
Comment: I like the sales advisors, especially Eric Usher. Only complaint is my 2020 Chevy Bolt that will be discontinued this year insisted charging me $60.00 for rotating 4 tires. Even with discounts, I Paid $400+ for changing out brake fluid, two minor filters and also for ANOTHER recall for faulty seatbelt restraint that required Chevys attention The labor was over 3/4 of the bill. Amazing.I love the car but have had to survive through the battery replacement recall which defeated the purpose of having an EV that I could really use, or, park in my garage and even many parking structures. Finally got the new battery after over 18 months and now they will be discontinued and replaced with a newer battery for trucks. The Bolt is a specialized vehicle where you cant take just anywhere. Hard to believe I was charged $60 for rotating 4 tires. I hope Chevrolets corporate Bolt Customer Service sees this.

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Name: R W*
Date: 2023-05-04 15:04:55
Rating: 1
Comment: On 4/24/23 I called the dealership and asked if it would be OK to have the vehicle towed to the service department. After being told yes, I did so. I explained the problems and what I did to fix it. Anthony, then explain that after market parts, don’t always work or are except it by the vehicle’s computer. After the part was ordered, I was told the vehicle will be ready on 5/2/23. After waiting nine days. I was told by Greg, that I had to wait longer because the technician was replacing a motor in another vehicle. I asked him, being that it takes about an hour to replace the (CPS) crankshaft, positioning sensor. Why don’t you complete that service first. He replied, because that vehicle came in first. He then rudely cut me off in the conversation stating he will have his manager call me back. When I asked to be transferred to the manager. He stated he’s around here somewhere he’d have to go look. I told him I’d wait. After five minutes, he returned saying he could not find him, but he will call me back at the number listed. While I voiced my concern Greg, then hung up in my face. After three minutes, the manager calls and the vehicle was ready for pick up at 4 o’clock on 5/3/23. At $250 per hour and $48.67 for the part I was charged $927.36. Subtracting $48.67 that leaves $873.95 divided by $250 equals 3.4958 that’s about 3 1/2 hours labor. It took me less than an hour to remove the OEM and install the aftermarket part. Do I believe I was ripped off after being disrespected? Yes!

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Name: D** L*******
Date: 2023-05-02 22:39:15
Rating: 5
Comment: The staff and selection of vehicles was great.

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Name: R****** H*****
Date: 2023-04-27 13:18:42
Rating: 3
Comment: I wish someone would have told me the final total cost of the repair work on my car; not just the cost of some of the work. The final cost was more than x2 more expensive than what I was quoted. When I got the bill I was shocked by the additional dealership fees. Also, the rental car they gave me was dirty.

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Name: R****** R****
Date: 2023-04-24 20:30:43
Rating: 5
Comment: It’s never a hassle bringing my cars in for service. Eric is very nice and always keeps me informed on the status of my vehicle. I couldn’t as for better customer service.

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Name: R***** I******
Date: 2023-04-18 15:52:53
Rating: 5
Comment: I was attended to as soon as I pulled up by service advisor Manuel Valdivia.Other than the oil change and tire rotation, I had a couple other issues with my car that I was trying to explain the best I could and he patiently listened.I waited for my vehicle at the dealership and was pleasantly surprised of the wait time. Thank you Manuel.

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Name: K***** V******
Date: 2023-04-16 08:37:15
Rating: 5
Comment: Started out pretty Rocky…. However, the bottom line was once I got the car in and spoke with the Tech Advisor Gil he took care of everything! Car is running great so far! Very Satisfied

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Name: G**** S******
Date: 2023-04-10 16:14:39
Rating: 1
Comment: The EV mechanic test my Chevy 2015 volt drive and he didn’t find nothing what I find out I left my car with a full battery charge and he tested drive in battery mode and he was suppose to drive in compressor mode, when I pick up my car I paid 250 dollars and when I noticed my battery was cero .

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Name: y*** m*******
Date: 2023-04-08 23:28:24
Rating: 5
Comment: Raman, Jet and Lisa made it so easy and transparent. I wish all the dealers were like them. Thank you!

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Name: D G
Date: 2023-04-06 18:39:54
Rating: 5
Comment: Ive had the pleasure of dealing Rodney Phelps of Concord Chevy whenever i bring my tahoe in for service. Hes kind, patient and knowledgeable. I felt like all of his assistance and suggestions were in my best interest and not to abuse my lack of knowledge of vehicles for company financial gain. Lets not insult each others intelligence by acting as if upselling doesnt exist. His ability to treat customers in this way is invaluable and should be honored and recognized. With that being said the actual services that Ive received on my vehicle, on several occasions, has been speedy and convenient. Im grateful that Ive never had to return a dissatisfied customer.Hats off to your mechanics as well. 10/10 for Concord Chevy.

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Name: J*** C*******
Date: 2023-03-21 16:00:30
Rating: 5
Comment: Your service advisor said it would take 3 to 4 hours to get the job done and I walked out in one hour

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Name: M****** G****
Date: 2023-03-13 18:11:07
Rating: 1
Comment: For one, the price of an oil change went up dramatically, I used to get my oil changed with tire rotation and vehicle inspection for a lot less and now it’s more expensive and the other services are removed and cost extra. Also they left my rear passenger window down and my leather seats got wet from the rain that day.

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Name: J**
Date: 2023-03-07 09:21:14
Rating: 2
Comment: The purchase of my truck was a good experience which is why I gave the 2 stars. However, that’s where the fun stops. I purchased a 3 year autobutler program from this dealership which at this point they haven’t honored. I received an initial application nearly a year ago but now trying to get my second application is like pulling teeth! can’t help but feel like either I was conned into paying for it or the service department at this dealer is atrocious!

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Name: D***** C*****
Date: 2023-02-15 19:21:56
Rating: 3
Comment: I am not sure what to think. I got a call and no message was left on my messages so I called back TWICE and left messages and nobody called me back. Waited about 45 minutes and drove over. When I got there the guy said said didnt you pick up your car already. Ah No! He said they would bring it around. I still had to wait for an hour UGH Car did look good though

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Name: B**** Y**
Date: 2023-02-03 22:54:26
Rating: 5
Comment: I was just having oil changed because the MyChevrolet app was prompting. After getting my car back from service department, it feels like I am driving in a brand new car!! Much smoother and quieter than before, and weird noises that I heard when driving are gone. I think mechanic tweaked something so that it improves my driving experience. It totally exceeded my expectations! Appreciate it.The only reason I subtract 1 likelihood to recommend is, the shuttle service is a little bit frustrating. Maybe shuttle driver was very busy at that time.Overall, its quite a wonderful experience in Concord Chevrolet, I would recommend this dealership for service.

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Name: J**** M********
Date: 2023-02-02 15:40:26
Rating: 4
Comment: I dropped off my truck at 0730 for a $79.95 oil change and tire rotation, presented the coupon to the service writer only to be told that did not apply to pickups and the charge would be $129.00 However, he had a coupon for $20 he could apply. I ended up paying $109. and change. Very disappointed.After this posting I was contacted by the Service Manager who was very polite and understanding. My concerns were acknowledges and validated. My next tire rotation and oil change special will be on the house. As we love our 2017 Colorado with plans on keeping it for several more years, this solution and some additional training for the service writer is agreeable.

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Name: B****** B****
Date: 2023-02-02 01:03:16
Rating: 1
Comment: After months of waiting for my car to be fixed after an accident, we got it back with a crack in the windshield and a bunch of gross fluid on the floor. What awful service all around from Eric and Ryan (to a lesser degree). Every time we went in there was no one around to help and a long line of similarly annoyed customers. Ive called every day 9-5 this week and have not been able to speak to a human to get the windshield fixed. Submitting this report to the BBB. Would strongly recommend avoiding this dealership and the service department if you can.

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Name: J**** S*********
Date: 2023-02-01 20:35:27
Rating: 5
Comment: Gil was great scheduling the appointment. Though he was off the day of the appointment, he made sure I was taken care of. The service representative was very helpful while I was there.

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Name: J**** C***
Date: 2023-02-01 18:30:00
Rating: 2
Comment: It took three days and 6 phone calls to schedule a service appt for a recall. I was constantly transferred to service reps and either disconnected, or looped back round to an admin who could not help me schedule. After missing a call back, I called back and was no further in the process and needed to leave ALL my info and wait for another call back. Just a terrible process. Id prefer to do it by email honestly...And you need a better customer experience plan when I get into the service bay. Four guys sitting, looking at their computers at 8AM, no one making eye contact, or even noticing that I just parked my car in front of them. I was asked to make an appointment, but no one seemed to be expecting me. Finally after someone shouted, asking if they could help me—the only rep who seemed to actually acknowledge any/all customers—I was able to get my car checked in.I was told the recall service should take until about noon. I gave the rep my cell phone number and he said hed call me when it was done. I decided to stay in the area for the 4 hours it would take, and after not getting a call, I called at 12:45PM to check on status. Again, I could NOT get a service rep on the phone but luckily the admin was able to tell me she thought the car was ready, and would have the rep call me. He called 5 minutes later to indeed tell me the car was ready. Isnt that what we was supposed to do in the first place???Not a fun experience. Especially on a RECALL. Look, WE dont want to bring our car in and leave with it you for a day, without a rental offered, as much as YOU seem to not want to have to deal with the recall.

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Name: K**** M******
Date: 2023-01-26 17:36:19
Rating: 2
Comment: Im giving this dealership 2 stars. Hear me out, if you want to thrown away your money for unnecessary things, concord Chevy will be happy to help you out with that. I came in for specific service and all the techs there were not sure how to solve this matter and they want to charge me $250 to diagnose the car do they can figure out what the problem and how to solve the issue. THEY WANT TO CHARGE ME FOR SOME SERVICE I DID NOT CAME IN FOR BECAUSE THEY WONT KNOW THE PROBLEM UNTIL THEY DIAGNOSE IT. Youve been warned. Feel free to get ripped off but dont get mad at them for doing their JOB ripping off customers.

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Name: T**** D
Date: 2023-01-14 18:09:35
Rating: 5
Comment: I expressed interest in a car “in transit” at the dealership and Lenin kept me up to date on the shipping and walked me through the process of buying it. Communication was great before heading in, so when I went in person it was stress-free.

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Name: M****** O******
Date: 2023-01-07 01:33:45
Rating: 5
Comment: Glibert (in service) got my truck with a broken window under cover at the dealership two days before my appointment, AND he had it ready to pick up BEFORE the scheduled appointment. I am impressed with Concords careful attention to old school customer service--a dying breed in this modern age--and their true appreciation for my business. I will use no other dealership with my Chevy vehicles. They are outstanding.

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Name: S*** Z****
Date: 2023-01-02 16:30:48
Rating: 1
Comment: After receiving a letter from GM to schedule an end-of-lease inspection, I scheduled the service with Concord Chevrolet, where we had leased our car. When I got to my appointment, they didnt see the GM request in their system, so they called the manager and the he rudely asked me why I was there and losing their time. I showed the letter from GM and that they had scheduled the service, and he dismissed me and told me to leave. The service representative called to apologize after, however we changed our service needs to Chevrolet Winters after the managers behavior.

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Name: A D********
Date: 2023-01-02 15:56:04
Rating: 5
Comment: This was a very smooth experiance working with Aj. Coming from out of town Aj was able to make sure he met my needs before I made my way to the dealership. When i arrived the truck was already parked in front and ready to view. Looking for specifics in the vehicle he was able to meet our needs.One thing i would like to address is finance i expected a faster service knowing I came in with a check for the full amount of the truck. Finance still had me run my credit and went through the process like i was financing the truck through the dearlership, when the check is coming directly from my credit union. This process should not have taken longer than 30 minutes instead it was more than an hour.

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Name: P****** M*****
Date: 2023-01-02 02:54:53
Rating: 5
Comment: Although its a long wait for our EUV Bolt to be built, this dealership makes sure that we are always in the loop for any new development regarding our car. Special mentioned to Edward Chavez, he is so patiently answering all our inquiries, and he never gets tired of us. Kudos to all you guys for the experience.

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Name: J**** T*
Date: 2022-12-22 22:50:34
Rating: 4
Comment: Quick and seamless sales process with sales rep Jag. Helpful and understanding staff when I needed to drop out for 30min during the sale. One of few dealers without markup on MRSP and was offered free charger installation at home.

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Name: R***** J******
Date: 2022-12-22 21:41:11
Rating: 1
Comment: Poor customer service. My $100k chevy broke down in the parking lot line in front of 2 service advisors. When I approached 1 walked away and the 2nd refused to check me in @ 5:46 pm stating the dealership was closed. The hours are until 6pm. I explained to the advisor his manager told ne to bring the car back when the problem reoccured to capture the error code. Advisor asked me what did I want him to do about it. I replied do your job please. I had to insist he try to track down someone in service. He walked into service and found the shop foreman who assisted me. The shop foreman also asked the advisor to check me in and he again refused. This is not my 1st bad experience at this dealership.

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Name: M**** T******
Date: 2022-12-20 20:48:44
Rating: 5
Comment: Jag went above and beyond to make sure I got the truck I wanted at a great price. (2023 Silverado ZR2)This is the 3rd vehicle I have purchased from Concord Chevrolet and the 2nd from Jag. I will be back soon to add a couple Colorados to our company fleet.

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Name: M*** V*****
Date: 2022-12-20 00:42:52
Rating: 5
Comment: I brought my 22 Bolt in for its very first, 5000 mile service visit. I was pleasantly surprised by the friendly and knowledgable nature of my service tech, Gil Deguzman. They did the job in about 90 min. while I waited in the spacious lounge with free coffee. A very pleasant experience all around!

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Name: C****** P**
Date: 2022-12-15 17:24:44
Rating: 2
Comment: The sales person Jag is very nice but failed to disclosed the extra charge of $995 and $199 beforehand. I was misled by the quote he told me. The finance manager Lisa did not print me a copy of the purchase contract I have to chase her for it and the request to cancel the extra warranty was taking too long for her to address. Overall, I felt misled and bad communication

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Name: r*****
Date: 2022-12-01 17:56:20
Rating: 5
Comment: Julius Lawhorn was great. He communicated with me from when I first starting shopping for the car until I purchased the vehicle. He spent a lot of time explaining the car to me on the day I arrived to take delivery of the car. Lisa Wilson also was great supporting me to finalizing the purchase paperwork. I met some other employees at the dealership who all were very friendly, but I don’t recall their names.

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Name: M***** F****
Date: 2022-12-01 02:36:47
Rating: 5
Comment: Service advisor Gil was very conscientious and courteous. The recall battery replacement was done promptly and I appreciated the courtesy rental car.

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Name: d** l*
Date: 2022-11-29 17:30:38
Rating: 5
Comment: My experience this time is really great.Anthony just have a way to calm me down while I was waiting for my car to be serviced, even though the car had to stay there overnight. He sounds very sincere when communicating with me. And he sounds knowledgeable.

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Name: j*** C******
Date: 2022-11-24 15:05:15
Rating: 5
Comment: I had a amazing experience with Ryan Ford. He was of great help and had great communication. He heard me out without cutting me off. I have felt with people before that are in willing to hear the customer as well as work with them to help better the situation. Ryan was awesome and because of his professional conduct,I will be coming back to Chevy as well as recommending others to go to Concord Chevy. Thank you again God bless

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Name: S***** W*****
Date: 2022-11-14 16:04:30
Rating: 5
Comment: I trust our advisors Anthony and Gil and technicians such as Kyle at Concord Chevrolet, I brought my truck in because we were afraid our transmission may have had a leak or seepage. They very honestly informed me that my transmission showed no signs of leaking. My technician Kyle also helped me to understand why my transmission sometimes lurches when I have to brake hard on the freeway then gas hard. He really knows these truck engines inside and out and that is so comforting. Bora, our cashier, was very professional and friendly. And when we were informed the truck was ready, it was the service manager who jumped in to retrieve our truck for us! All in all, a great team at Concord Chevy that I look forward to working with whenever my truck needs service!

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Name: F*** R***
Date: 2022-11-04 13:46:46
Rating: 5
Comment: I appreciated being able to handle a lot of the paperwork online before coming in, and a big thanks to Julius for pointing out the Costco and military discounts. Overall, it was a very pleasant experience.

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Name: F*** O******
Date: 2022-11-01 14:34:54
Rating: 5
Comment: My service advisor was great and very honest, and was willing to deal with my requests for servicing. A+ in my book. Even spoke with a technician about my vehicle and another vehicle which he was informative on both my chevy vehicles. I feel confident in bringing both vehicles here for servicing.

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Name: J** P*****
Date: 2022-10-28 16:19:18
Rating: 4
Comment: Service takes too long. Very expensive. Will look for more cost competitive service provider for future services. Also I had recall for brake issue supposedly completed 2 years ago but kept getting notifications from GM recall still open. I contacted dealership and told back then work was done and problem was with GM system. During this service confirmed never done and was finally completed. Lying to customers is not acceptable.

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Name: K****** S******
Date: 2022-10-28 15:18:59
Rating: 5
Comment: AJ the salesperson was top notch. Gave constant reminders throughout the buying process, was candid about timelines and answered questions at all hours of the day. He made the pickup process so incredibly smooth and was a pleasure to work with. John the finance manager was prompt with our paperwork we were out the door in 2-3 hours tops. Highly recommended!

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Name: A*** C****
Date: 2022-10-24 21:02:17
Rating: 3
Comment: The Finance Manage, John Cooper, is not honest in the extended warranty program. He urged us to buy extended warranty by waving a bag of electronic parts that will break down easy. He offered 7 years 55,000 (or 56,000) miles extended warranty at $4.9K plus tax saying that its an employee discount, the best so we got it. Other Chevrolet dealership called me about their Bolt being in stock a day after we purchased at Concord Chevrolet. I asked them about the extended warranty. For 7 years, they have 120K miles at $3.9K. So I called another dealership, its the same and it will be even cheaper for 100K miles. I felt being cheated so I emailed John about it. I called the sales about the anti-theft protection and told him I emailed John and asked that he had him reply to me. Its been over a week but he hasnt responded. He probably doesnt care or expect a customer driving an hour 15 minutes away to go back for future business, although I planned to buy another Bolt in 2023 when its eligible for tax credit. This is our second car purchasing at Chevrolet but has the worst experience from all car dealership. We are very disappointed to the Concord Chevrolet.

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Name: J**** R****
Date: 2022-10-24 18:56:41
Rating: 1
Comment: UPDATE October 22nd, 2022:While, after a ton of time and effort, I was able to finally get the Bolt EUV, the rest of the engagement I’ve had with this dealership continues to be a big miss. I had also ordered a 2023 Silverado. I was told it was ordered and would arrive in November. I’ve asked for a status at least ten times, though emails, voicemails, texts, etc over the last couple weeks. I’ve heard nothing. No update. Not a word. I’ve been told several times someone will contact me. And still nothing. Bottom-line with this dealership. If you want to buy a car from them, it’s going to take significant efforts from you, significant time, several people, and may or may not result in a positive outcome. Wish it was easier. Seems like it should be. At least for me, I’m tired of asking and making way more effort than should be required to buy a car. There are simply too many other dealerships that actual want my business (and yours.)Also, the GM who posted the note about contacting him directly, never took my call or spoke with me. He passed my call on to someone else, who passed me to someone else, who passed me to someone else (you get the idea.) It’s just for show if you don’t actually do what you says you’re going to do….which seems to be the root issue with this dealership.UPDATED October 19th, 2022:Following some back and forth with the dealership, I was connected with Julian from the Concord Chevrolet team who helped get us the Bolt we were looking for. He stayed on top of the process, follow-up, and kept us up-to-date. I also appreciate the help from Raman getting the car setup and ready for delivery, walking me through finance, and showing us on our way. And...to the finance person who was very helpful and prompt. 100% better experience once things were put on track. Were very happy with the Bolt and we appreciate the teams help. Thanks.Original Post...kept for you can see their recovery from a poor start.Poor service. Waited two months for a new Bolt EV. Then told it arrived. Deal sheet added items not agreed to. I was told those could not be removed. Then told that the lease interest rate (money factor) is the equivalent of 9.75% (which is insane during any economic time). Nonchalant/uninterested attitude towards selling the car, reaching a deal, or providing service (I had to drive the communication otherwise nothing would ever happen.) I had two other cars ordered with them that I will now take to another dealership whos interested in working with me. Sad to experience such poor service. Seems like the whole world is turning lazy, and worst of all, nobody seems to care.

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Name: E**** W****
Date: 2022-10-24 13:14:12
Rating: 5
Comment: Manny went above and beyond to help me understand what my car needed in order to work in optimal conditions.He took the time to explain me why my car needed the service job that he recommended and I am happy I decided to take my car to Concord Chevrolet, on a Saturday, even an hour after my scheduled appointment they took my car in and made sure to be serviced on the same day.Thank you Manny!

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Name: P**** S******
Date: 2022-10-18 00:45:23
Rating: 1
Comment: I bought a used Chevy Volt from this dealership about a year ago.I found the car online, test drove the car, a day later I contacted the dealer indicating I wish to buy it and we agreed to meet noon the next day with my trade in.when I arrive Im told the car had already been sold.BUT.. they have a car just like it with same equipment & color available and they can get it in 2 hours.SIX HOURS LATER...its now dark out, Ive literally been there all day and the car not is ready.Im not given a chance to test drive the new car as Im being told it is being prepped for sale.another hour later, before closing I finally get the keys and purchase the car.I also discovered it was a different color but decided not to argue it.(yes they upsold me a warranty, kind of regretting that)the next morning I discovered a large crack in the windshield that was invisible at night.I contacted the dealer, he ACKNOWLEDGES it and said theyll take care of it. THEY NEVER DID.For next couple weeks I try to get the automatic cruise control (AAC) to engage, only to learn the car DOES NOT have it as I was promised.(Note: this was one of the MAJOR selling points of the car I originally wanted to buy)I sent an email to the dealer to complain about the misrepresentation, I NEVER HEARD BACK.Also, I noticed a month later my credit score took a hit because they did a credit check even though I paid cash.(Im not going to complain about one of the tires having a slow leak as I cant prove the damage didnt happen on the 15 minute drive home after I picked up the car)****after posting this review I received the message from the manager to reach out and call him, I did so THREE TIMES and he NEVER RETURNED THE PHONE CALL.

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Name: P*** D******
Date: 2022-10-15 13:49:18
Rating: 5
Comment: Check engine light was on (Volt). Service rep was Anthony. He did a great job by checking maintenance records and asking good questions to make sure we covered all the bases. The service technician diagnosed and fixed the problem. The part was under warranty so no charge. I had the car back the same day. I have no reason to consider going anywhere else for service. Thank you!

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Name: E******** C*******
Date: 2022-10-14 03:13:44
Rating: 5
Comment: We loved working with Julian making a order to picking it up. The whole process was upfront and trustworthy from start to end. Overall a very fair and streamlined process. No surprises or issues. Everyone was very polite and respectful. Would definitely come back again if we were to purchase another EV in the future!

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Name: D**** J****
Date: 2022-10-11 16:39:28
Rating: 4
Comment: Pros: Booking the appointment online, service staff was very friendly/professional, and the turnaround time to finish service was great!Cons: Price increases + the service menu changing to à la carte. In May 2022, I got a oil change, tire rotation, and break check for $63. Now, in October 2022 (6 months later), I had to add on the tire rotation/break check service onto my oil change and that came out to be $140. Really, a nearly $80 increase for basic services? While I’ve always taken my car to the dealership for all services, I’ll be looking elsewhere moving forward for routine maintenance due to the price increases.

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Name: A***** T** (*******
Date: 2022-10-11 03:08:06
Rating: 3
Comment: I do not have a great experience talking to Jag Samra (fleet manager) that responded to my inquiry. I do not receive good service from him. He barely responds to my email for updates, ends my call without saying anything, and does not organize or send any info or details for me unless I specifically asked for it. I appreciate him for making the purchase process fast and straightforward but he left me alone with the vehicle and does not try to walk me through how each function works for the vehicle. He seems to not have good patience when I tried to ask more about the pricing, and other details. He made it a very scary, intimidating experience for me. I would recommend Concord Chevrolet to my friend, family member, or colleague but will definitely avoid him if I were to purchase another vehicle.

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Name: R***** B****
Date: 2022-10-06 19:28:10
Rating: 5
Comment: My RX450h wouldnt start and I couldnt raise anyone at the dealership by phone or internet, so I got AAA to give me a jump and I showed up at Lexus of Concord without an appointment. They were busy, but they got me in anyway. In a short time I was in a loaner on my way home. They recharged my battery and my car was ready by the end of the day. And they washed my car too! Extraordinary service.

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Name: C***** J******
Date: 2022-09-20 16:02:39
Rating: 3
Comment: The entire buying process took more than 4 hours to complete. Its hard to believe that in this day and age it should take this long. So much paperwork! I hope theres a plan in place to take the process digital. Seem like everything could have been done on an iPad. While I appreciate the vending machines, my partner and I were hungry and cranky by the time we left the dealership. Sales folks were fine, not great, not terrible. This was my first new car in 20 years and didnt feel the excitement from the staff. It would have been nice if they took the time to freshen up the car before we drove it off the lot. There was paper and stickers inside, and the first thing I had to do was drive my new EV to a gas station and put air in one of the tires. Overall, the experience was just ok. Again not great but not terrible either.

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Name: A*** F*******
Date: 2022-09-05 18:33:27
Rating: 2
Comment: Poor experience with service department. Told car would be ready at a certain time, asked for a shuttle pickup but shuttle never arrived, it was close to closing time and when calling service calls repeatedly went to voicemail. I finally had to call sales and have them go find my service advisor to get help.

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Name: C********* G*****
Date: 2022-08-12 22:20:21
Rating: 5
Comment: After a month of searching for a Bolt EUV and finding out the dealers adding “market adjustment” on the available Bolt EUV in the bay area, i was ready to purchase one out of state willing to sell at msrp. It was a relief to get a call from Jag Samara. Jag called when one became available and made the entire purchase process straightforward. No pressure to come “right away” or lose the car. I said i can come later in the afternoon to purchase the car and we agreed to that. He was honest with the pricing at MSRP with Spartan protection and wheel locks. I did not want the spartan protection, and he easily removed it. No negotiation required.Again, very honest and straightforward with the sale and is very easy to reach/responsive. After sales service is great also. Found the weather stripping coming off already and he ordered the replacement part right away. I might even add that based on my previous dealership experience, this one is the easiest and quickest transaction.Consumer market is different now, but i would for sure reach out to Jag first for my next car purchase. Highly recommended to give him a call at concord Chevrolet

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Name: S* H*******
Date: 2022-08-11 16:38:46
Rating: 5
Comment: Fantastic car buying experience with Raman! He found the exact car I wanted, reached out the day it became available, and sold it to me at a fair price without market adjustments or heaps of unwanted dealer add-ons.I look forward to buying another EV from Concord Chevy when they get more cars into their electric line-up. I cant recommend this place and their awesome sales/finance team enough!

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Name: J* C******
Date: 2022-08-08 20:40:35
Rating: 1
Comment: Dropped my 2019 Chevrolet malibu off at Chevrolet Concord due to mechanical issues on July 31, 2022. Was contacted by service person named Anthony and was advised that my car would be diagnosed and serviced on Wednesday August 3. Towards middle of the day Wednesday I began calling leaving messages inquiring about status of my vehicle with no response from anyone from Concord Chevrolet. I continue following day making numerous of calls leaving several messages about my concerns regarding my car, again no response from anyone from Chevrolet Concord. Friday August 5th again I call Concord Chevrolet several times leaving multiple messages advising that I havent heard from anyone since Monday August 1st and what like to know the status om car. After multiple calls I was advised by operator that Anthony was with a customer and would call me back shorlty. After a hour and half with no call back I finally made a call again to Concord and Chevrolet and asked to speak any manager whom ever was available to advise me status of my vehicle. Spoke with service manager Ryan and advised of the horrific unprofessional encounter I have endured simply by bringing my car to be service by Concord Chevrolet. I explained that I have been with out transportation and had plans for coming week. I was advised that Anthony was checking to see if there were rental cars available since there were no loaner car available, no one followed up with until Saturday toowards end of day in which case Anthony advised a loaner car was available if I could make it before 5pm. At that time I requested that car be left with salesperson so I could pick up, I was told that couldnt happen and i could pick up loaner car sometime on Monday if they are unable to fix. Just contacted again by Anthony today which is now Monday August 8th and have been advised that my car will not be fixed today and that i could pick up loaner car if i could make it before service department close, again I askedcould car keys be left with Concord Chevrolet sales department since they would still be open until I got off work, again i was told no.Dont know when my care will be available so therefore I will wait and see what happens next.Besides the last 2 brand new Chevrolet cars my wife and i bought from Concord Chevrolet having on going issues this customer service I have reviewed from Anthony and Concord Chevrolet takes the cake therefore I for one have no intention on purchasing another Chevrolet car and will ask my friends and family at the very least not to spend their hard earned money with Concord Chevrolet because I definitely will not.

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Name: I**** V******
Date: 2022-08-05 04:36:07
Rating: 5
Comment: Gerrald Long (Gerry) is by far the best and most knowledgable in the service department. When my cars transmission was defected he not only provided me with solutions but took it a step further and provided me with the number to GENERAL MOTORS to further assist with this matter. When I called GM and told them that the service tech pointed me to their direction they applauded him for doing so and confirmed by saying ALL TECHNICIANS are supposed to exactly just that! He proves to provide exceptional and above and beyond customer service especially when it comes to unforseen defects like mines. He is truly a pleasure to work with!

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Name: R***** S*******
Date: 2022-08-02 13:20:42
Rating: 5
Comment: Concord Chevrolet is by far the best and painless experience I had on purchasing a new vehicle. Made a deal over the phone, went to the dealer did some learning about the vehicle while documents are being prepared. I was there approx about 2 hours or less and majority of the time was me trying to learn the vehicle.Marlowe the Internet sale manager worked the number that fit my budget and he got it done and I was super happy.John, finance manager said I made him work with all the questions and did awesome answering my questions. I hope you made to your dinner... 😄And finally, Julius your attitude toward selling car is the best. I didnt feel any pressure from you at all not like the other sales man Ive worked within the past purchasing our vehicles. Julius listened and understood my need and worked with Marlowe on getting me the vehicle I was focuse on. Thank you so much Julius and much appreaciate. Marlowe and John thank you also for the painless process. I can assure you, I will return to you for our next vehicle and will recommend your dealership to people I know that in the market for new or used vehicles.Thank you... Thank you... and thank you to all of you three...

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Name: C**** -
Date: 2022-07-26 01:41:11
Rating: 1
Comment: Consistently unprofessional staff, especially their service department. These folks are the front line ambassadors of the dealership. I had an appointment this morning to handle a recall. When I made the appointment a month ago, I requested a loaner. I arrived early for my 8:00AM appointment. I was handled by Adam who had a chip on his shoulder with a terrible attitude to match. They had no loaners on a Monday morning and Adam wouldnt bother to inquire about a rental. Ive purchased three vehicles from this dealership (youd think Id learn). Never again!

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Name: F******** B******* (*****
Date: 2022-06-07 00:15:38
Rating: 1
Comment: I have had my vehicle serviced at this Concord Chevrolet several times. One time in particular my car was broken into on the lot after being held for several days after my car was ready; due to me not being able to retrieve my car because I was out of town. My car was ransacked, the window was shattered, parts of the frame and siding were bent or warped and internal parts like the trunk cover was damaged as well as property inside stolen. They promised to repair the damage so they asked that I not reported to my insurance Carrier. While they did fix the window and paneling. They did not replace anything else damaged. After that incident I no longer wanted to take my car here. However Ive had 2 major damages done to my car and this is the closest one to my house within a drivable distance so I tried to call to set up an appointment to have these 2 issues addressed as they would be paid for by both my insurance and AAA; as AAA was one of the causes of 1 of the incidents and the other 1 is covered under my insurance. I was trying to call in And talk to someone about setting up an appointment but it seems to be the last thing this place wants as Ive called several times and Ive been hung up on 6 times in the last 30 minutes so the last few times I tried to use different parts of their automated line but that came to nothing as well. The last 2 calls I Screen recorded me calling and being hung up on as well as being sent to a automated voicemail. Customer service is non existent at this dealership do not bring your car here! You will most assuredly regret it.

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Name: M** T**
Date: 2022-06-04 04:09:47
Rating: 5
Comment: Service advisor Jerry welcomed me with a warm smile that shined through his mask. Provided excellent customer service and took me in with minimal wait time. Service was completed rapidly. O yes I cant forget about shuttle service. I was dropped off at work immediately following my car drop off. When I called for shuttle service to return to the dealership he showed up in less than 10 minutes. Everyone I encountered was pleasant and friendly. Thank you!!

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Name: B**
Date: 2022-05-25 23:41:02
Rating: 5
Comment: Long story short, I went to Concord Chevrolet to look around to see if there was anything I was interested in as I was in the market for a new car. I had spoken to Jag, who showed me to a vehicle they had just recently received on the lot. It was perfect. A few days later I returned and decided to take it home. Jag was amazing. He truly went above and beyond, assisting in the whole process and making sure I was happy as the customer. His customer service was outstanding, making the process easy and quick.If you happen to be in the market for a new vehicle, make sure to ask for Jag. You wont be disappointed!

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Name: B*** K****
Date: 2022-05-21 00:12:00
Rating: 1
Comment: First, I had an appointment scheduled at 10a.m. My truck was not serviced (just to bleed brakes) until after 2pm, then charged $70 for brake fluid and $270 for labor on something that took literally a half hour (I know how long it took because I was given text updates when they started working on it, then when it was complete). When I set the appointment up, I was told it was a 10am and stay and wait - that means I would have sat there for 5 hrs - Pretty sure you would be just as disappointed, upset, and angry about the service and price. Never again. Ill buy a dodge truck before I ever get my vehicle serviced at a Chevy dealership again.

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Name: T**** E******
Date: 2022-05-17 14:58:57
Rating: 5
Comment: Justin did an excellent job! He was very professional and personable and he didnt pressure us into buying anything. He was very knowledgeable with the trucks that we were looking at. He made the whole car buying experience a pleasant one.Keep up the good work Justin.

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Name: a****** p
Date: 2022-05-15 23:15:59
Rating: 5
Comment: My truck was scheduled for an appt later in the week. But the truck decided to break down on me the following morning. I managed to get the truck to the dealership way before stores hours. An advisor happened to be there and kindly accepted and sign in my truck to get it looked into by their technicians. The problem was obvious, just had to their routing protocol to get the extent of the damage. And after a few days, the advisor was able to get me into a loaner, and I returned the rental i had and notified me that they will have my truck for awhile due to parts being in back order. Thank you Concord Chevrolet for taking pride into your work.

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Name: T***** J*******
Date: 2022-04-30 17:57:19
Rating: 5
Comment: Had to leave something to offset some of these nasty reviews about the service center. Getting work done on a car is always a lengthy/stressful process, that aint on the dealer. Took my spark EV in for service/tires. Little over a day to get the work done, solid communication about the price and time-frame. A lot of the work was covered by my warranty. They even charged my car for me!

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Name: J***** C******
Date: 2022-04-19 04:06:47
Rating: 1
Comment: This place wanted to charge me $1200 to *look* at my car - and I have a warranty. My warranty deductible was $100.I took it to Team Vallejo Chevrolet and I paid my $180 for the diagnostic, the work, and an (uncovered) oil change.I repeat:They wanted $1200 just to *look at it*.I got ELEVEN THOUSAND dollars in service for $180 in Vallejo.This is not about cheap vs. expensive. It is about what people hate about dealerships. There is absolutely *zero* reason for this to ever happen.What if I had paid the $1200?Practice not ripping people off, Concord. I will drive to Vallejo 100 out of 100 times rather than ever work with you again.Stay away, folks.

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Name: J***** S****
Date: 2022-04-10 22:17:55
Rating: 1
Comment: I brought my car in for service, which I had scheduled an appointment for ahead of time. I called the dealership several hours after dropping my car off to check on the status. I was informed that nothing had been done and I would need to leave my car overnight, which I was unable to accommodate. My reason for visit was an oil change and tire rotation.When I initially dropped my car off I inquired about scheduling a future appointment to take care of a recall. My service advisor instead told me that they might be able to take care of the recall that day. Instead of accomplishing what I had brought my car in for I was told that it took several hours of research for them to realize that the recall would take a minimum of one business day to complete.When I asked why the oil change and tire rotation wasnt done I was told that the mechanic was almost off and wouldnt have time to complete it. I originally dropped my car off around 1:00 pm.

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Name: E**** R****
Date: 2022-04-05 03:30:13
Rating: 5
Comment: Jag was our salesman and did a amazing job! He made sure we were happy and went above and beyond to take care of our wants and needs! I highly recommend Jag! John was great too! He was the one that wants your autograph at the end of the sale!

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Name: A*** S******
Date: 2022-04-02 14:40:18
Rating: 5
Comment: Great all around experience. My salesman was fleet manager Jag. He made everything super easy, hassle-free, worked with me to get everything I wanted without breaking the bank or wasted time haggling back and forth. Did most of deal through text before I ever stepped foot on the lot. Which was great for my busy schedule. I arrived and he had multiple trucks lined up ready for me. I made my choice, already had my payments ready to go, and was in and out of the dealership within 90min! Longest time was me deciding which truck I wanted. Before I could blink, I was driving off in my 2022 silverado rst 4x4. Thank you for all the help Jag and the folks at concord chevrolet!

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Name: S**** G***
Date: 2022-03-02 16:56:16
Rating: 5
Comment: You can look up my records to understand what a difficult time I have had with my Truck. Dublin Chevy told me they couldnt get the part and it could be 6 months or more to fix....and I couldnt drive it because of the airbag issue! I took it to San Leandro Chevy and they turned me away because they said it was serviced by Dublin and I had to stay with Dublin! I called Concord and Eric told me to come down and San Leandro was in the wrong. Long story short....they got the part I was told could not be purchased...it took them two tries but it was fixed within a month or so! Thanks to Eric and his staff!!!

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Name: T***** M*****
Date: 2022-02-18 19:38:42
Rating: 2
Comment: Poor communication, unhelpful advising that included mild dishonesty, the receptionist gave me after hours key drop off instructions that didn’t work & didn’t tell me alternative ways to do an after hours drop off, and no signs of going above and beyond for me based on my poor experience (didn’t wash or even vacuum the car but said they did). will not be coming back again, it was a stressful and unpleasant experience which took 3 weeks and $1400 to complete.

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Name: L****** P******
Date: 2022-02-02 23:22:55
Rating: 3
Comment: Pleasant staff but 400.$ to top off battery fluid and diagnose the airbag warning light? Wha? It looked like 200 for the fluid and 200 to read the computer readout. I think customers deserve a granulated invoice that spells out tech time and materials.

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Name: M***** P******
Date: 2022-01-19 00:22:11
Rating: 5
Comment: I had the best experience I have ever had at a dealership, and Ive gone to many over the years, including other Chevy dealers. I appreciated that Jag, the salesperson who helped me, asked for my lease trade-in info and gave me a quote before I even got to the dealership. The finance person was very transparent with all the costs and how they figure into the monthly payment, even letting me see two option on mileage and how they affected my payment. And Lisa was very kind and thorough as we went over the lease signing paperwork. Everyone was very genuine and I felt like I got a great deal on a car I wanted but didnt think I could afford. I plan on going back to Concord Chevy when my current lease is up and am already recommending them to people I know.

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Name: L*** H*******
Date: 2022-01-15 04:33:29
Rating: 1
Comment: Purchasing the vehicle was a breeze. But come to find out, my main reason to buy vehicle which was stated up front, was to have it tow ready for a travel trailer. Of course, though promised, it was not and the salesman, who remembered my request, just shrugged.The reception, parts and service personnel are somewhat to be desired. One department doesnt know what the other department is doing and truthfully, are disinterested and dont want to take the time or energy to help or please.The manager even saw my survey posting, called and left a message for me to obtain additional feedback. I returned the call, 10 minutes later, left a message with my number, and surprise surprise... he never called back.

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Name: N*** G**********
Date: 2022-01-11 22:02:51
Rating: 5
Comment: Called about a vehicle I saw on the Chevrolet site that interested me. The vehicle showed in transit so I called the dealership and was transferred to Justin Dominick. Right from the beginning Justin was very professional and was interested in what I was looking for more so than pushing a sale. He took the time to find out about the vehicle in transit, he sent me the necessary documents to fill out once I told him I was interested. He reached out to me numerous times keeping me informed while I waited for the vehicle to be delivered. Justin’s approach was very much appreciated. He was professional, kept me informed, kept his word every time and didn’t pressure the sale. Really enjoyed the experience, love the truck and when in the market will again reach out to this dealership again. Also, John Cooper your finance manager made the transaction super smooth and easy taking time to explain everything along the way. Thank you for your excellent customer service all the way around.

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Name: C**** B******
Date: 2022-01-05 01:29:55
Rating: 1
Comment: We contacted the dealership when we received the notice for the recall and scheduled an appointment. They had no knowledge that all they needed was my vin to process the battery order. I arrived for my appointment and they said its a 4 hour procedure which soon turned in to all day, and then overnight. I informed them that based on the info they provided that I was not prepared not have a vehicle, so they proceeded to get me a rental. Soon after I arrived home in my rental they called and told me that I can pick up my vehicle because they dont have any batteries to install and the first step was to get the VIN number to order them from GM( which could have been done as soon as I arrived or before they even scheduled the appointment). I returned to the dealership to exchange the rental for my vehicle where they informed me that my batteries had been ordered and they will contact me when they arrived. 15-20 passed when they called and told me the batteries are in and we scheduled the appointment for the service. This time they said they would need the vehicle all day for the service so I was more prepared and scheduled a ride. I dropped off the vehicle at the dealership and received a call from them 4-5 hours later stating that all they had to do was get the VIN number to order the batteries from GM. I was in disbelief an informed them that this was exactly what happened the first time my vehicle was there for this service. They were just as confused but stated the batteries were not ordered on the first visit but are now. Once again! Theyll contact me when my batteries arrive. 15 days or so and the dealership contacts me to come in for the service and the batteries are in their possession. They stated they would need the vehicle all day so thats how I was prepared. I called 3 times throughout the day without ever reaching my representative and leaving voicemails. They never called back or ever gave an update so I had someone drop me off at the dealership to find out the status of my vehicle. When I finally was able to speak to someone face to face, they told me the vehicle had to stay overnight. I informed the representative that never had they mentioned that and I needed a car to travel the following day on Christmas Eve. They were lucky that the rental agency had one vehicle left. The service department was open on Christmas Eve and they still did not finish the service. The service department obviously was closed for Christmas and the following day (Sunday) so I had the rental for 5 full days. The dealership has almost no knowledge of the recall and what the battery charge is supposed to be after the service. This was the most unprofessional encounter for this type of commerce. Its amazing the the complete lack of performance and preparedness. I understand mistakes happen but this is beyond that.

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Name: B**** B*****
Date: 2022-01-03 15:37:26
Rating: 5
Comment: The sales man Raman that I worked with was professional. He answered the questions I had and I was just trying to look at used pickups and It turned out I was approved for a new truck and so he showed me my options and I chose the truck I plan on Keeping for a very long time. In all the dealership was welcoming and friendly and professional.

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Name: N***** B******
Date: 2021-11-29 14:45:10
Rating: 4
Comment: After our previous experience with a different dealership we were a bit on guard with purchasing a new vehicle. We are out of state residents so the process was a little bit more of a headache than we anticipated. Our salesman AJ was great, he had excellent communication and always made sure to keep us reassured about the sale. Would highly recommend him again. When it came to the financing side they seemed a bit lost as to what to do for out of state customers. The financing lady could use a little more customer service however. I’m not sure if she was preoccupied with something but she rushed through all the paperwork and didn’t explain anything. While I appreciate fast service I also kind of felt like she rushed through so fast to hide something. Whether or not that’s true it’s just the way my husband and I felt as we left. All in all our experience was good dealing with Concord Chevrolet.

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Name: S***** E****
Date: 2021-10-30 01:03:05
Rating: 5
Comment: Yesterday we purchased a 2022 Trailblazer from Concord Chevrolet. This was the best buying experience I have ever had buying a car off a car lot. Justin helped us and he was amazing! No pressure and no games. My husband and Justin communicated via phone and text before we got to the lot and Justin had everything prepared and ready to go. I would highly recommend working with Justin. Lisa in the financing department was very friendly and prepared as well. It was a pleasure doing business with both of them.

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Name: D****** M******
Date: 2021-10-28 17:36:50
Rating: 3
Comment: I had my oil changed. As a result the display that used to tell me how much oil life I had left was replaced by information I dont really need. I need the oil life display back. The users manual was not helpful in this regard.I also had an unresponsive center control screen worked on. The tech was able to get it going again, but warned that if problems persist Id need a new screen. Screen is operating inconsistently now. Im not complaining. Ive been warned.

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Name: S**** M*****
Date: 2021-10-21 18:00:03
Rating: 5
Comment: They were wonderful to deal with. Our sales person, Julian Soto was so helpful and went beyond all expectations including delivering our purchased used Camaro convertible to Oakland to be shipped to Maui, saving us over six hours of driving time and a full day of down time. John Cooper in finance was also terrifically helpful.

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Name: M K****
Date: 2021-10-20 23:37:45
Rating: 1
Comment: We had a great experience on the purchase side but unfortunately have experienced very disappointing customer service on the support side.We leased a car for our elderly parents living in the Bay Area. They needed additional information for a rebate required, and we stepped in to obtain this on their behalf. Unfortunately we placed numerous calls in an attempt to obtain one document. John Cooper, in particular, passed the call on to other individuals when he could have taken care of the request immediately (lease agreement copy). We left numerous messages and the individual who finally helped was able to take care of this in 3 minutes.We placed a total of seven calls / messages over the course of a week from Honolulu in an attempt to get this done. Its disappointing that time wasnt taken to help.

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Name: D**** P******
Date: 2021-10-01 21:46:22
Rating: 3
Comment: Eric in the service department was amazing. He worked wonders to get my vehicle back to me before an upcoming vacation given that there were no loaners or rentals available in that size. From a 1.5 week estimate to 1.5 days, great work guys.The reason for limited stars is based on the customer service of those at the main desk. Before coming into the dealer I made 8 calls and left 3 unanswered voicemails regarding my issue and need for a loaner vehicle. I was constantly spoken over or transferred without even finishing my sentence. Both a male and female employee were very rude and I never actually got to speak to anyone in the service department all. These guys are letting your team down badlyIt would also be a much better service rating if the vehicle was returned clean.Thanks for getting her running again so fast though

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Name: C**** C****
Date: 2021-08-03 14:11:46
Rating: 5
Comment: The experience was great. Jag made it easy and stress free, it went pretty quickly and he was kind and helpful through the whole process. Lisa was great too and reviewed and explained the Financials perfectly. The whole thing really exceeded expectations.

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Name: S**** M******
Date: 2021-06-18 21:13:39
Rating: 5
Comment: Christian was the sales associate who helped me. He was very responsive and thoughtful about my questions. I appreciate that he helped me find the right car, at a fair price, quickly and efficiently. I was also impressed that all the paperwork was ready for me to sign when we met to hand off the car.

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Name: K*** R****
Date: 2021-06-08 16:23:48
Rating: 5
Comment: Awesome service and priced advertised was price paid. I purchased online long distance and the transaction was super easy only about $100 in extra transaction costs over advertised price. Took 2 weeks for the delivery driver to pick up the car and they didnt charge a storage fee or anything. Very professional and kind would recommend to anyone local or nationwide. I worked with Jag Samra and he was exactly what I wanted in a salesperson. A+++

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Name: I** F**
Date: 2021-06-01 02:31:22
Rating: 5
Comment: Jim, my service rep was great. He walked me through the process thoroughly, called me when he said he was going to, followed up each day about the progress of my car, confirmed I was still on warranty, and provided me with a loaner car when there were delays in obtaining the needed part and when a complication came up with installing it. He also thoroughly explained to me what the issues were with the part that failed. I appreciated his honesty and his great customer service. He gave me the confidence I needed to feel that my car and I were in good hands!

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Name: D***** S****
Date: 2021-05-21 20:47:49
Rating: 5
Comment: I appreciate the ease of scheduling service online, the shuttle service after I dropped my car off, and the clarity of communication about service options and charges through the website. My service adviser was polite and communicative.Wonderful experience. I got better service than I experienced previously at dealerships for my high-end German car. I will buy another Chevrolet so that I can continue to deal with Concord Chevrolet.

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Name: C**** C******
Date: 2021-05-19 23:19:50
Rating: 4
Comment: It was good experience, your salesman was direct, honest, showed us what we wanted to see, didnt push us to other vehicles. He also explained the current market situation. Julius is a good salesman. Finance for our lease was excellent and didnt really take that long, the fellow at the desk was also informative and hella of a guy. This was the 1st time I enjoyed leasing a vehicle. Keep up the good work.

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Name: M* D***
Date: 2021-04-29 17:33:42
Rating: 4
Comment: Aside from a hiccup or two, the overall experience came through for me and my family. We bought a 2021 Chevy Suburban RST. The quality of the vehicle stands strong behind the brand. My wife is happy (Happy Wife, Happy Life) and thats all that matters! I received great follow up at the end by the General Manager. Yes... the GM wanted to ensure I received a great experience. This is a hands on service dealership where even the supervisor come out to help with sales and experience if needed. I was given a loaner car while my vehicle was being detailed and tailored to my wife’s expectation and it was an experience of, “What can I do for you!?” I like that. They don’t give you options to pick from to satisfy your experience, they ask you directly for your preference! If you want to go to a place where they don’t just seek out your pockets, but your satisfaction, then this is the place to go. You will get what your looking for. Happy Shopping!

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Name: P******** B***
Date: 2021-04-06 06:04:13
Rating: 5
Comment: From the first moment the sales associate Johnny contacted me through text about my inquiry I was comfortable. Johnny was very helpful and let me know he would make it happen for me. With my horrible credit my expectations were low. This time though I researched ahead of time to find a car that meets my needs. I needed the highest rated most inexpensive car possible. Even with my credit concerns my sales associate was excited for me and quelled my fear. Im very happy with the ease of the process. We were actually able to get the paperwork finished before I arrived via text. I hope he erases every thing I sent, ha ha ha... But not joking. I wish I could have had some wiggle room on the price, but it was already brought down as low as possible which is over 3k below MSRP. He was able to get me a lower rate for my car loan than Ive ever had before. Im very grateful for the help today. This was the least painful car buying experience Ive ever had. I didnt feel steered or pressured and I drove off in exactly what I wanted without having to sacrifice anything. Thank you Johnny@concordchevrolet for a good experienceUnfortunately their repairs department is the worst and it IS sad to need them just months after a new purchase so I also wouldnt recommend buying a Chevy Spark. So small but the awful is in how many sharp edges it has. If I drop something and try to grab it from under the seat, back, or side, I get several scratched and injured by sharp things and my hand now looks as if Im suicidal or a cutter.... But its the car slicing me

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Name: L**** R******* I**
Date: 2021-04-03 01:57:43
Rating: 5
Comment: Julius Lawhorn is amazing, he helped us out, started with us and walked us through and even made sure when we left that we set up the car. We will be getting the Blazer soon from him.Lisa Wilson on the other hand really was not very accommodating. I even think our discount was not applied. Lisa didnt walk us through or even sound like she was happy to be working that day. I am pretty sure we paid more than we were told.

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Name: S******** H*** M*******
Date: 2021-03-30 02:23:53
Rating: 5
Comment: I always enjoy my visits to Concord Chevrolet. Everyone is so friendly. One of the guys even gave my young daughter a toy truck that was displayed in the glass case at the service counter. I dont think it was meant to leave the dealership :-) She loves that truck. Jim, in the service department, makes sure my car is always looking and running beautifully. I love my Chevy Traverse, and I love the folks at Concord Chevrolet.

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Name: g*** r******
Date: 2021-03-02 18:37:57
Rating: 5
Comment: Two weeks ago I left a honest review of Concord Chevrolet. I stated that I was happy with the quality of work and they identified my problem, as well as the great service I was given, I also stated that I was not happy with the high price of labor. The next day I had a response from the dealership requesting me to contact them in order to address why I was not happy with the high price of labor After talking with Matt, he explained to me the cost of labor for the dealership and I now understand why the dealership must charge this much for labor. I am so impressed with CONCORD CHEVROLET and Matt for making it right. Thank you.

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Name: c****** s****
Date: 2021-02-03 01:15:53
Rating: 1
Comment: I own a 2010 Camaro SS and I brought it to Concord Chevrolet to get the electrical problem fixed that was caused by a defective part that GM has been sued over once already & getting ready to get sued over it again. Cause GM sold the car knowing it had this defective part and knowing that these parts were going to fail before their time. Jim is the guy I worked with at Concord Chevrolet. He charged me $4,000 to replace the whole wiring harness. He charged me double what the wiring harness really cost. It cost $260 and he charged me $500, then $3,500 for labor. After giving them $4,000 when I got my car home I discovered that the cover to my engine was in the trunk of my car. I guess my $4,000 wasnt enough for them to be able to put it back together the way I dropped its off. My heat shield was never put on to protect the wires from melting again so id have to go get it replaced again in another six months. I feel that they set me up to have it fail again in the near future. I was very unsatisfied with the service and the attitude from their service team.

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Name: C**** M******
Date: 2021-01-18 23:01:06
Rating: 5
Comment: Jag was excellent. It was a hassle free car buying experience— he listened and found the exact car we wanted, and his pricing was accurate and allowed us to just pull the trigger rather than worry about going back and forth a bunch of times. We got to the dealership after doing a lot of the work over the phone, and it took a total of 30 mins to complete the sale. Would highly recommend Jag to friends and family.

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Name: N**** L***** N*****
Date: 2021-01-11 20:02:44
Rating: 5
Comment: Our customer service guy at Concord Chevrolet was great. His name is James Pegler and he is outstanding in his customer service. He took very good care of us, kept us informed of our progress and, most importantly, he recognized us as his previous customers. He knew us as soon as we drove up. Hes a keeper.

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Name: S K
Date: 2020-12-12 22:17:23
Rating: 1
Comment: These guys put the sleaze in sleazy used car lot.I called the dealership about a used Honda they had listed for $22789 to see if they could match or at least come close to online prices from several other dealers. (Car had been on their lot for two months.) Johnny said he would check with manager and call me back. After not hearing from him for a few days I called to check again and was told We cant take one nickel off the price.I noticed a week later they had dropped the price to $20451 so I made an appointment to inspect the car. When I got to the dealership Justin told me that they were getting ready to send car out to wholesaler since it had been there so long. I test drove the car and agreed to purchase at the new price. Justin went to talk to sales manager, then came back and told me that they wouldnt sell me the car for their advertised price. I would have to pay more if I wanted the car.I had to get away from this shady dealership.

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Name: L**** T*******
Date: 2020-12-12 04:27:01
Rating: 5
Comment: I called in with a question, was offered an appointment the next day. The work was completed the same day. I used the service shuttle both ways. It was a very smooth process and I am very happy with the work. Rodney is very knowledgeable and I would recommend giving this local dealership a try. The service writers have been there a long time and says volumes about a dealership.

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Name: S**** G*********
Date: 2020-11-02 19:19:22
Rating: 4
Comment: Dealership was fine. It was the reason I had to bring my car in that has me concerned. A broken rear axle with only 741 miles on the car has me greatly rethinking my purchase. What happened to quality control? Im fortunate that I heard an unusual sound and brought the car in for inspection.

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Name: E**** H*****
Date: 2020-10-01 20:16:44
Rating: 2
Comment: Despite making a morning appointment and being on time so I could wait for completion of the service, the service on my Bolt electric car took nearly two hours. I am certain it would have taken longer if I had not begun to question the service representative, politely, but clearly, conveying my concern. The service essentially consists of rotating the tires and servicing the battery cooling system. That is far, far too long to spend in the waiting room (especially during COVID) for such a simple service. LOVE the Bolt - but the speed of service needs to improve.

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Name: B**** B******
Date: 2020-09-21 17:45:06
Rating: 5
Comment: Best car buying experience I’ve ever had. I was able to complete the entire transaction remotely, which was important to me because my spouse is high-risk for COVID, and we didn’t want to expose her by visiting the dealership. Concord’s remote car buying experience was seamless, from the credit app to financing and even a virtual tour of the vehicle. The General Manager of the dealership even contacted me to find the exact car I wanted. Super low pressure and very pleasant.

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Name: A**** A********
Date: 2020-08-17 16:44:07
Rating: 1
Comment: I dropped off my car around 7:30am. No real work was done per inspection. I called and left messages with the agent several times - no one called me back with any updates on my vehicle. Finally, I had to get a ride to the dealership and physically walk up to the agent and request regarding my car. The agent went to find the mechanic but could not locate him (I waited for 20min then he contacted the mechanic). Only to find out that the mechanic looked at it for only 20 to 30 minutes and stopped. WHY? It was not determined as to why.

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Name: S** L****
Date: 2020-07-31 17:50:52
Rating: 5
Comment: Very friendly and professional staff. Johnny made sure we knew everything about our purchase upfront. He went out of his way to make sure we got a car as close to the one we built online. We are very happy with our purchase and will definitely be returning when we look for our second car. They also have an amazing Covid-19 procedure in place with masks, social distancing and making sure you know what surfaces have recently been cleaned and which ones were in the process of being cleaned. There were associates whos jobs it seemed was to just keep doing laps of the sales areas wiping everything down with disinfectant. Very good to see this business taking the current situation so seriously.

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Name: G***** X
Date: 2020-06-27 22:14:37
Rating: 5
Comment: I had the pleasure of dealing with Reza and Justin at the dealership and had the best experience I have ever had at any dealership I have ever been to while looking for a car. This is my second time buying a car from concord Chevrolet and they have completely outdone themselves. They were friendly and experienced in knowledge of the cars answered all of our questions and helped us all the way through the sales process.

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Name: D******
Date: 2020-02-04 05:49:42
Rating: 5
Comment: Great service with Jerry, because it took longer than they said they waived all charges. However folks could you please acknowledge guests when they arrive at the service area? Had walked up over there and tried to talk to some guy that kept averting eye contact and rapidly checking stuff on his work station for like 5 minutes before I could even get a hello and a response to is this the service area and do I need to take a number, etc. If there isn’t clear signage then it would be nice to at least momentarily acknowledge customers when the enter... it’s the simple things

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Name: s**** v*******
Date: 2018-07-15 17:00:34
Rating: 5
Comment: Professional, competent, courteous, friendly, capable these are all words I would use to describe this facility. Unfortunately or fortunately I dont use them a lot however when I do it always is a positive experience and Im grateful that I have such a dealership located close to me. I have an old Saturn and they continue to be a source for great care for my older vehicle.

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Name: J****** T*****
Date: 2018-02-16 01:17:29
Rating: 1
Comment: ****DO NOT TAKE YOUR CAR HERE, WORST SERVICE EVER**** Be prepared to have to bring your car back multiple times for the same problem!! When I spoke to the service director Dan about accommodating me with a rental car because we had plans and were going away for the weekend, he could care less!! He said that because our warranty had just expired, he wasnt willing to help us out. Mind you, the problem I was bringing it back for was fixed and covered under warranty when I originally brought it in!!! Its unbelievable that theyre still in business with the service they provide!! I will NEVER purchase a car from crooks OR bring my car back to be fixed!!!

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Name: A*** S****
Date: 2017-11-08 02:37:05
Rating: 5
Comment: Super easy transaction, Julius was very personable and professional. I got exactly what I wanted within a couple hundred dollars of what I expected. No funny business, just a smooth transaction.

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Name: H***** D******* M*******
Date: 2016-07-01 16:24:08
Rating: 5
Comment: Your service team is consistently wonderful. Jim was able to take my car for service last minute and did a great job. He really went above and beyond. Kudos to him and to the entire Concord Chevrolet Team. I also have to give a shout out to Rodney in the service department. Hes very knowledgeable, friendly, and an overall pleasure. Peggy is amazing. Truly a wonderful human being. You are my favorite Chevy dealership in the Bay Area. Keep doing what youre doing!

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Name: J** J***
Date: 2015-11-06 22:09:58
Rating: 1
Comment: By far the worst service I have ever received. My so called sales person was Sara. You would think that they would provide great service to a person spending 45K on a truck. On my initial visit I was told they would hold a vehicle because thy sold out of the color I wanted. I showed up on the agreed upon day and they sold it. I was given the excuse they dont hold cars its first come first served. I then had to settle on a color I didnt like. Buy the time the sale was completed I was advised the detail department was closed and my spare key was locked in the parts department. With that being said I now had to drive back to get the car detailed and pick up my spare key. Wait theres more. When I showed up for the detail and spare key I waited over a hour after my lackluster sales rep said it would only be 30 mins. When the car was done there were water marks all over and still protective plastic and tape left. This place really needs to get it together and put the customers first. Dont let the prices lure you in. The customer service will make you regret it.