Connell Chevrolet

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Name: B*** J**
Date: 2024-05-20 19:18:56
Rating: 1
Comment: The repair prices are out of control.... And if you put their quote up against another quote ..some body. Lying ..ijs🤷🏾‍♀️

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Name: C*** R********
Date: 2024-05-18 19:13:47
Rating: 5
Comment: I recently purchased a new vehicle from Connell Chevrolet in Costa Mesa, CA and the experience exceeded my expectations. My salesman was Sonny Alavicheh. He is very knowledgeable, professional and provided first class service. The dealership was clean, welcoming and very accommodating. I would highly recommend Sonny and Connell Chevrolet. Thank you!

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Name: R***** G*******
Date: 2024-05-18 17:25:44
Rating: 1
Comment: I’m not happy with services at my 2018 Silverado 1500 4x4 transmission maintenance services i have to bring back because is getting hot my transmission driving on the freeway for the 2 hours now was not like that before

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Name: r****** s*****
Date: 2024-05-16 14:11:52
Rating: 1
Comment: Stay away from this dealership and its parts department. George is a completely awful, rude, ignorant, and unprofessional employee. I was there on May 14 and wanted to get some parts for my brand-new truck, but he refused to give me any information about them. He made me feel very uncomfortable, and the way he treated me was extremely unfair. I would advise anyone to go to a different dealership to make their purchases.

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Name: J*** G*****
Date: 2024-05-15 12:38:46
Rating: 5
Comment: Ryan was very knowledgeable and assisted me with picking out the vehicle that best suited my interest. This was my second purchase from Connell and I will make sure it isn’t my last! Highly recommend Ryan and Connell Chevrolet!

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Name: e********
Date: 2024-05-10 22:50:46
Rating: 5
Comment: Alright so this one is over due by a while, Jesse is a great service representative, always on top of the phones and always in contact. Ed & Joe also do a fantastic job with explaining and working through issues, three very awesome individuals who excel at their jobs and make the dealership and repair service department a pleasure to work with.

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Name: J******* M**
Date: 2024-05-09 14:25:06
Rating: 5
Comment: The most outstanding service department. They go above and beyond my expectations. Starting with Jessie, the service writer. He is very professional, helpful and knowledgeable. He communicates very well on what needs to be serviced now and what can wait till the next service visit. Then, there is Mr. Calvert ( Service Department Manager). He went above my expectations. I brought my car in on a tow truck. It had a little damage to the right rear wheel; damage caused by the towing company. I left a voice message on a Sunday thinking the damage was caused by Connell Chevrolet. I called back and apologized, realizing that it was caused by the towing company. On Monday morning, I received a call from Mr. Calvert. To my surprise he listened to me while I was apologizing for thinking Connell Chevrolet was responsible for the damage. Mr. Calvert said, “don’t worry about it and we will repair your rim at no charge.” The dealership would do that? Thank you to Jessie and Mr. Calvert for the outstanding customer service. Who would have thought this!

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Name: T** K*****
Date: 2024-05-08 17:54:29
Rating: 5
Comment: Me and my whole family have been purchasing cars at Connell Chevrolet since the 1970s. My May 6th purchase was again an excellent experience. Starting with the outstanding support of the sales expertise of Joey Cuadra and Eddie Cuadra and culminating with an outstanding financial process under the leadership of Jim Barton.

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Name: J**** H********
Date: 2024-05-08 04:31:38
Rating: 4
Comment: Got a straight forward no nonsense deal on a new Silverado. This is our 2nd vehicle weve purchased here. The only thing I didnt like is that they didnt honor the apr the manufacturer offers. Im just going to pay it off now instead of 8+% interest.

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Name: l*** E
Date: 2024-05-06 21:04:43
Rating: 1
Comment: FEMALES BEWARE!Beware of Service Department. I brought my Corvette to Connell Cheverolet exactly 1 year ago (7k miles), they rebuilt my transmission. My transmission is slipping AGAIN, so I took it back. First, they told me Wieing Harness needed to be replaced for $1200.00. Since the wiring harness has to do with the transmission they agreed to replace it for $402.89. Picked it up, EXACT SAME ISSUE. Took it back to Mike Burroughs tells me I need to approve $3528.00 for them to remove the transmission to find the cause. I asked to speak to supervisor John Crofford, who told me I need to sign papers agreeing to $3528.00 to diagnose the transmission problem. I asked to speak to someone above him and he told me there is no one above him. Obviously lying to make me feel defeated. So I left. I had to then on my own research the Genera Manager, Tim Doddridge, who Ive left a message and sent an e-mail to which I have no response for the past 4 days.Being a 54 100lb female with no car knowledge, I absolutely feel like Connell Cheverolet is giving me the run around. Knowing I cannot drive my car as is, not responding, not acknowledging that a properly rebuilt Transmission should go further than 7000 miles before needing to be rebuilt again. I feel this is an extremely unfair way to do business and Im very disappointed in their customer service.

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Name: h********
Date: 2024-04-29 14:56:24
Rating: 5
Comment: Everything was positive about my first service on my truck. Mike made the process easy and scheduled my visit with no issues. I did have to return the next day due to a GM programming issue but Mike scheduled it and it was completed quickly.

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Name: G*** W******
Date: 2024-04-25 16:18:56
Rating: 1
Comment: I would give 0 stars if possible. I was told to bring my car in at 7AM. It was not diagnosed until 2 pm, despite the fact that I had an appointment. It needed a computer update. That was not completed until 5PM the next day. There was no attempt at customer service. When I received my car, only one of the 4 items I had discussed at intake had been addressed. I subsequently contacted the service manager to share my discontent. He said he would check on the situation and get back to me. Two days have now passed and there has been no follow-up. This service department has made no effort to provide customer service.

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Name: Z*** C****
Date: 2024-04-24 18:52:30
Rating: 1
Comment: Quick to reply when they need something from you regarding taking your money but when you run into a problem or after you buy a car they don’t care. And made me pay for my own car notary for my old car I traded in. On top of that the Transmission blew out right away on my c8 corvette that I just bought and barely used. And extremely high APR compared to other places

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Name: G****** G******
Date: 2024-04-23 01:06:36
Rating: 5
Comment: James and Keith was very friendly and wasnt pushy or aggressive with trying to make a sale the same day and understood my prerequisite when purchasing a truck. Thanks!

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Name: R E
Date: 2024-04-18 14:20:50
Rating: 5
Comment: I worked with Gilbert on the purchase of my 2024 Silverado, and he exceeded all my expectations.

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Name: A****** G**
Date: 2024-04-02 04:21:30
Rating: 1
Comment: Ive been buying cars for 40 years. Connell chevrolet is by far, the worst Ive ever had to deal with. Reporting their fraud and misrepresentation to the mfg, local agencies and posting on social media...buyer BEWARE on the statements and promises from this awful dealership.

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Name: L**** S***
Date: 2024-03-28 13:41:02
Rating: 5
Comment: Everyone was extremely nice. Jesse Granados got my car checked right away. Very professional and friendly.

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Name: D************ A** D*****
Date: 2024-03-28 00:54:49
Rating: 5
Comment: Top tier service from Jesse the service advisor I’m glad I didn’t take it to a nearby dealership it’s worth the drive because of your guys outstanding service

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Name: E******* T*************
Date: 2024-03-15 12:55:35
Rating: 5
Comment: Stephane Leon is greatSecond car I’ve purchased from her in two years one Tahoe and one suburban

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Name: E**** G*******
Date: 2024-03-11 03:03:37
Rating: 1
Comment: Terrible service in the Service department. The man was so rude I told him nevermind, got back in my truck and left. I would never come back here for anything.

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Name: j*** f*****
Date: 2024-03-08 18:30:24
Rating: 5
Comment: Jesse was FABULOUS!Connell and Chevy are great organizations

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Name: A*** V********
Date: 2024-03-07 19:02:49
Rating: 5
Comment: I had the pleasure of working with Tim Connell at Connell Chevrolet, and I couldnt have asked for a better experience. Tim was incredibly easy to deal with, demonstrating professionalism and genuine care throughout the entire process. He went above and beyond to ensure that purchasing our vehicle was a smooth and straightforward experience. From providing valuable insights to handling all the necessary paperwork efficiently, Tims efforts to making the buying process simple for us were truly commendable.Tims customer service was exceptional. He listened to our needs and preferences, offering personalized assistance every step of the way. Tims dedication to exceeding customer expectations was evident, and his willingness to go the extra mile made us feel valued and supported throughout our interaction. Without a doubt, I highly recommend Tim Connell to anyone in search of a knowledgeable and customer-oriented salesman at Connell Chevrolet.

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Name: A***** D****
Date: 2024-03-06 21:04:37
Rating: 5
Comment: I purchased my car here, April 2023; I’ve needed service on it a few times and have been unable to get a few issues fixed until recently. Jesse in service has been hands down the best! He takes every concern/ complaint without hesitation, and fixes the issue as quickly as possible. His communication is wonderful, and gives a great time line for parts and pickup.

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Name: D***** D****
Date: 2024-03-06 14:04:47
Rating: 4
Comment: I called the dealership after another could not do the instant federal rebate. Phil was great and he answered all my questions. I drove from Ontario and during my drive, Phil was able to get me an out the door price since I was paying cash and he had the vehicle charged up when I got there.The wait for finance was really long but overall experience was fine. I added an extended warranty for peace of mind.I did run into some issues with my own banking situation as I didnt have any personal checks and there was no golden 1 credit unions.I wish the dealership couldve done an alternative payment method like a wire transfer or something. I ended up wasting a lot of time trying to get a cashiers check and was unable to.The dealership did provide somewhat of a solution and had me get approved for financing with chase and then when I got home I got a cashiers check and sent it in.The price was good and they didnt oversell me.

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Name: M***** G*****
Date: 2024-02-28 17:23:09
Rating: 3
Comment: I had to make a third trip back to the dealership. I live 70 miles from Connell Chevy. I picked out the truck I wanted on the first trip but received a low appraisal for my trade in. Went home and received a better appraisal form Carmax. Connell honored the higher appraisal. So second trip back to Connell. Took vehicle for test drive and agreed to purchase the truck only to find out that Chevy put a stop sale on vehicle for a pending recall. Had to leave my trade in there and Uber home (Connell pick up the bill) Researched the recall and ask Connell to disable the tailgate and sale me the truck. They made that happen. During the finance process Connell lost a $2000 deposit and had to refund several days later after I brought it to there attention. Gilbert did wash/fuel and provide extra DEF. This was not the interaction I expected when purchasing a new vehicle

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Name: M*** R********
Date: 2024-02-26 18:47:37
Rating: 4
Comment: I was pleased that my vehicle was ready before the time that I was given.

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Name: K******* M*****
Date: 2024-02-21 19:58:08
Rating: 5
Comment: It was my first time financing a new car. Van made it so easy and exciting at the same time. He took his time to really explain to me every feature the car has & how to work it. My mom wants to upgrade her Tahoe, and thanks to Van we will be going back to him.

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Name: R*** P****
Date: 2024-02-19 23:32:09
Rating: 1
Comment: Had a very bad experience with this dealer, I Used to own a 2019 RST Silverado about 3 weeks ago.took it in to get it checked out due to hard vibration on transmissiontook it in at 58k miles still under warranty. (warranty ended at 60,000 miles)They did me dirty by saying Truck had no issues once it reached 60,020 miles once again i took it in to get it checked out due to the same issue and they hit me with YOU NEED A NEW TRANSMISSION.Never AGAIN doing any business with Chevrolet.

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Name: J******* P******
Date: 2024-02-19 19:07:57
Rating: 5
Comment: Was quick and easy. Kevin and Wade were awesome to work with. Luis in Financing was super helpful too.

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Name: J*** M*******
Date: 2024-02-19 06:25:49
Rating: 5
Comment: The sales department courteous, friendly knowledgeable when I’m ready to buy it I will buy from Chevrolet

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Name: A*** M****
Date: 2024-02-16 21:53:32
Rating: 5
Comment: Service was fast and Mike made sure I was updated on the progress.

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Name: R****** C********
Date: 2024-02-16 03:20:02
Rating: 5
Comment: My car buying experience at Connell Chevrolet was no less than exceptional. From the moment I stepped into the dealership, the atmosphere was welcoming, and the showroom impeccably maintained, setting the stage for a professional and straightforward process.Tim Connell, who guided me through the process, was nothing short of phenomenal. He demonstrated an unparalleled level of expertise and patience, taking the time to understand my needs and preferences without rushing me into a decision. His product knowledge was impressive, providing detailed insights into each vehicles features, performance, and safety, which helped me make an informed choice.The dealership staff made the buying process incredibly convenient, handling paperwork efficiently and transparently. They explained each step of the process in clear, understandable terms, ensuring I was fully aware of all my options without feeling overwhelmed by jargon or pushy sales tactics (which unfortunately I had experienced while visiting other Chevy dealerships in Orange County).Tim Connell, Stephanie Leon and Connell’s staff demonstrated a commitment to excellence, making me feel valued and respected as a customer. It was evident that customer satisfaction is their top priority, and they go above and beyond to deliver a seamless and enjoyable car buying experience. I cannot recommend Connell Chevrolet enough to anyone looking for a new vehicle. A huge thank you to Connell Chevrolet for making my car buying experience not just convenient, but truly exceptional.

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Name: S** S**
Date: 2024-02-12 20:51:51
Rating: 3
Comment: Waited too long, almost 2 hours for oil change because my paperwork was sitting in the drawer.I saw my car was parked in the parking lot and asked the cashier lady if my car was ready.She asked me my name and thats when she found out my paper was in the drawer.

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Name: G*** V*********
Date: 2024-02-12 16:09:32
Rating: 5
Comment: Service department, another outstanding day. Phillip in service knows what hes talking about .

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Name: N******* B*****
Date: 2024-02-11 19:03:27
Rating: 1
Comment: ...I was here... and they sent me away... didnt even want to workout deal... didnt not check my credit... they didnt even had the keys for a test drive... it was fast and quick and they sent me out... at Connell chevy... thanks Van holloway.

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Name: R*** R********
Date: 2024-01-29 18:41:15
Rating: 5
Comment: I was in and out of the dealership in 2 hours. Amazing experience and very upfront. Dealers were honest, the car was amazing and everything I wanted in it.

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Name: M******* S******
Date: 2024-01-18 18:57:17
Rating: 1
Comment: Went in for inspection, and was told by mike the car was under warranty .when picking it up was getting charged 225 for the inspection when asking him he stated we didn’t have warranty and we would have to pay out of pocket also wanted to charge 450 for a battery so it would’ve been 600+ ! They are not even 100% sure that’s the issue ?! Felt like they took advantage

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Name: M**** T****
Date: 2024-01-18 15:33:31
Rating: 5
Comment: My service advisor at Connell Chevrolet Mike Burroughs is always very helpful and courteous when explaining issues and services needed for my 2007 Chevy Tahoe,

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Name: L** S******
Date: 2024-01-04 19:32:01
Rating: 5
Comment: Great place but I wish theyd try to put my seat back or at least close.

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Name: J*** A********** C**
Date: 2023-12-29 17:15:01
Rating: 5
Comment: Very pleasant and accommodating. Ed took great care to make sure all service needs were properly handled. Thank you for the exemplary customer care.

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Name: W**** H*****
Date: 2023-12-08 22:39:35
Rating: 1
Comment: Took my truck in to get the headlights fixed, they were burning out every month. It has modified wiring for an aftermarket bowtie light. And apparently aftermarket headlight housings... They would only fix the headlights if they replaced the housings and the grill (it had repaired damage, they refused to take it off).All that probably need to be fixed was the wiring harness or connectors for the headlights.

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Name: T**** B******
Date: 2023-12-06 19:51:53
Rating: 1
Comment: AVOID FOR CORVETTES – INCOMPETENT & DISHONEST, RIPPED ME OFF AND CAUSED $5K DAMAGE TO MY CORVETTEConnell service department replaced the radiator on my C6, and forgot to replace the trans fluid after draining it as required on the Z51. They put me back on the road with zero trans fluid, and the trans burnt out shortly thereafter.This timeline was confirmed by local transmission experts and a separate forensic examination. Service team and everyone I spoke with at Connell was totally shady and dishonest, and basically said good luck proving it.Corvette enthusiasts avoid these guys like the plague! Its the same inept and dishonest service team working on the new vehicles too.The sad part is, I was on the list to buy a new C8 from these guys, until they decided to burn me for $5k on an old transmission. I went with a Tesla and havent looked back.UPDATE DECEMBER 2023:Despite their comment below, Connell Chevrolet has made ZERO effort to resolve this. I’m not holding my breath, but will continue updating regularly to warn the public.

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Name: C***** N*****
Date: 2023-11-29 02:46:42
Rating: 1
Comment: Worst dealership ever with the most unprofessional salesman ever. They asked me to come to the dealership 3 times to see a car that was not ready. On the 4th the time they told me to come over only to tell me it sold while I was on the way.Gilbert, Mario and Kevin y’all should be ashamed of yourselves.

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Name: C****** H****
Date: 2023-10-30 15:27:23
Rating: 5
Comment: My salesman chris was absolutely amazing. He will be the reason I will return for another purchase. I ordered my 2024 ZL1 A few months before arriving. He was really good at keeping me updated on when it would arrive. I made the comment to him that I never purchased a vehicle off the showroom floor. He made sure when I got there. The car was sitting on the showroom floor. Which I thought was really cool.

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Name: M***
Date: 2023-10-27 02:28:25
Rating: 5
Comment: It can be nerve wracking to find a trustworthy place thats both dependable and affordable - but thats exactly what Ive been lucky to find at Connell Chevrolet. Special shoutout to Mike and Jesse in service who truly have your best interest in mind, and work to find ways to solve any issues with the highest level of professionalism, kindness, and expertise. Because of the repeated level of excellent service Ive received from them, and how they always find a way to give me the best possible deal they can, I have complete trust in them, which is something Im truly grateful for. I know my Avalanche is in the best hands!

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Name: T**** W****
Date: 2023-10-26 17:17:37
Rating: 5
Comment: It was a great experience start to finish, well taken care of. All options were checked, and the dealership found the best deal and had the perfect truck I was looking for.Happy to be part of the Chevy family!Thanks everyone that helped!

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Name: J***** D*****
Date: 2023-10-26 12:42:53
Rating: 5
Comment: Ryan was great. No pressure. Got me into the car I wanted. Everything was handled in a reasonable time.

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Name: L** O***** C****
Date: 2023-10-20 01:18:34
Rating: 5
Comment: Although I wasn’t happy that the charging cord (which had to be replaced) was $750 — I was very happy with the people I worked with — most particularly Mike Burroughs (the service consultant). Mike is obviously extraordinarily busy — but took the time to answer my questions and explain very professionally and without making me feel like I was imposing on him. (Notably this is sharply in contrast with my experiences with Simpson Chevrolet in Irvine — which is why I switched my business to Connell this year — and very happy that I did so!)

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Name: C*** R******
Date: 2023-10-19 15:33:19
Rating: 5
Comment: I love Mike Burroughs and he always goes above and beyond. Wherever he goes I will follow. DO NOT LOSE HIM!!!! Tim Connell is also my go to guy for a new rig. Bought 2 rigs from him and will continue to do so as long as he is there. Chevy through and through. I live in Aliso Viejo and get all my work done there at Connell. THE BEST!!!

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Name: R***** L****
Date: 2023-10-18 20:43:27
Rating: 1
Comment: If I had the option I would put 0 stars,I came in to service my car, my paperwork did not match what I was told over the phone and in person. They did the labor work BEFORE calling me to let me know what the problem was. They are required to call you to let you know if you agree to the services BEFORE doing the work. When I asked Philip if the paperwork will have in details what I came in for he said everything is written on the paper. When reviewing my paperwork I noticed that there was not any information in regards to me brining in my car or any of my concerns . He said he’s not able to change anything on the paperwork. Which is strange because every other certified dealership has given the paperwork with detail documentation for the visit. They tried to tell me that my warranty had already expired. They did not provide me a rental even though it is included in my contract/ warranty (which I confirmed it IS covered). This dealership is shady, they disconnected my trucks GPS and used my car without my permission after work hours.

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Name: M****** C*****
Date: 2023-10-16 13:56:34
Rating: 5
Comment: Never been to Connell Chevrolet or Costa Mesa but wanted to share a cool story with your team.We very recently purchased our dream car. This is our beautiful 1967 Chevrolet Corvette 427/435 coupe in rally red with side exhaust, power steering and power brakes. This beauty was originally purchased by Mr.Brian Keys at Connell Chevrolet in 1967. It still has its California air injector.I would like to get further info on its original owner as there is a 40 year gap in the documentation.The car has had a complete frame off restoration (engine & transmission too) with only the top C2 Corvette specialists in the USA. It has been crowned NCRS Top Flight (98.8% result) and Bloomington Gold. The vehicle is literally in pristine condition while being Barrett-Jackson & Meccum auction worthy.Have a great dayMathieu ChaputMontréal, Québec, Canada

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Name: A**** B********
Date: 2023-10-14 02:36:57
Rating: 2
Comment: Jessie from service department said I had to replace the engine on my 2016 Camaro.Obviously it was a big expense but he said if I had further issues it would be taken care of.Issues came back on the new engine and voicemails are not being returned.Other members from service department say I’m responsible for diagnosis. Until they know it’s completely the engines fault, I wouldn’t be reimbursed.A simple phone call would be appreciated. It has been 3 weeks now.Please call me back Jessie. I have left you numerous messages.

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Name: E****** C***** G*******
Date: 2023-10-11 12:52:53
Rating: 5
Comment: Brian welcomed us and made us feel confident about the entire transaction from the begging! He listen to our needs and found the perfect truck for us, Luis at the finance desk was such a professional gentleman and made the signing process a breeze.I will be buying more in the future and would highly recommend Connell Chevrolet to my friends and family. Everyone inside the dealership greeted us and their customer service skills were sharp and welcoming, thank you for such a great experience!Eduardo and Linda Cirilo

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Name: C***** O*****
Date: 2023-09-21 00:45:08
Rating: 5
Comment: Everything went super smooth with this car purchase experience; I wish it was always like this. From the first call when we spoke to Kevin to see if the vehicle we wanted was available, to the final signature; it was all a pleasant experience. As soon as we arrived, we were immediately greeted and asked if we had any questions. Everyone working there was really friendly and helpful, and not pushy whatsoever. Kevin assisted us with the purchase, the entire time he was polite/ professional/ respectful; our son also loved him. Thank you Kevin, for such a great experience on our first Chevy. We definitely recommend this place and We look forward to going back for our next purchase in the future.

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Name: V****** T***
Date: 2023-09-11 21:14:41
Rating: 5
Comment: I needed an oil change. I called Mike and he scheduled me for the same day. I was in and out in an hour. I was very pleased.Kudos to Mike.

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Name: R****** H******
Date: 2023-09-11 20:10:17
Rating: 5
Comment: Stephanie Leon was very knowledgeable and pleasant to work with. She kept me well informed as to the information I asked her for. I’m extremely happy with my experience at Connell Chevrolet. The 2024 Chevy Trax is an amazing vehicle and the price was excellent.

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Name: M****** R********
Date: 2023-09-01 05:58:22
Rating: 1
Comment: 0 stars (but had to select 1 star to be able to post) for Connell Chevrolet in Costa Mesa. I was helped by Phillip. Called and explained the vehicles transmission issue and my car was under manufacturer warranty. He said I could tow it and they would take care of it. 4-5 days later he said my car was not covered by the warranty and that he couldnt do much. I asked questions and he was short and curt. Completely seemed like he did not want to work with me and had other cars to attend. He sent me a diagnostic which was short and generic stating a quote of over $6,000 for a transmission replacement that I had to pay out of pocket because according to him my warranty did not cover it. Ended up towing my car to anothe certified Chevrolet dealership and they did a diagnostic which completely covered a transmission replacement under warranty. My experience was horrible. I was misled, lied to, and he made all this process way harder than it should have been. Never EVER going back or recommending to anyone else.

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Name: T** H*
Date: 2023-08-13 01:56:42
Rating: 5
Comment: My regular Chevy dealer basically gave up on my warranty repair attempts on my new car. They didn’t even want me to bring my car in unless GM issued a new TSB. I called Connell and explained the situation and Mike said we will give it a shot and made an appointment. Connell repaired my camera issues on my first visit, and even had a loaner car which Delillo never had one in over 5 months of dealer visits. This will be my go to dealer going forward for both service and sales.

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Name: G***** M***
Date: 2023-08-10 00:14:12
Rating: 5
Comment: Both Steph andBrian were awesome. They took care of me exactly the way a customer would want to be treated. Both were very professional, prompt, and knowledgable in regards to what I was trying to do which was purchase the new Tahoe SUV.Thanks for your professionalism. GM

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Name: M*** A******
Date: 2023-07-31 13:56:23
Rating: 5
Comment: Mike was very responsive and communicated well throughout the process. He explained what was wrong, helped me with a rental and worked diligently to finish the work as soon as he got the part. Thank you so much Connell and Mike! I will be taking my car to you guys for any issues!

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Name: D**** B******
Date: 2023-07-24 18:44:39
Rating: 5
Comment: I love the service at dealership and very pleased 😀. I will always bring my silverado trk there for service. They always let me know on repairs that are due, and up coming soon, and Im very pleased with that. Thank you Connell .

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Name: J*** W********
Date: 2023-07-21 16:01:00
Rating: 5
Comment: I use to go to DeLillo, but something has changed there. Plus Phillip my favorite service writer moved to Connell so I followed him. It was a nice change. The moral there is much lighter. The employees seem happier, so service was great and my car was done pretty quick. I will definitely be back! Thank you Phillip for all the great service!!! I never worry when I leave my car with him.

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Name: S**** L**
Date: 2023-07-03 16:46:09
Rating: 5
Comment: Our sales person Kevin Vandehei was very friendly and helpful in assisting us with our purchase. He gave us time and space to make our decision. He was not pushy like some other salespeople.

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Name: T B****
Date: 2023-06-12 15:53:30
Rating: 5
Comment: Connell Chevrolet is my “go-to” location for any services I need done on my vehicle. Ed was great from start to finish and made sure I was token care of. I’ve been to many dealerships across the state of California and when it comes to service and quality staff… there’s none that compares to those of Connell Chevrolet.

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Name: C**** B******
Date: 2023-06-08 00:25:16
Rating: 5
Comment: Just purchased a C* Corvette from Connell Chevrolet. A number of upgrades needed to be installed and They were done in a timely and professional manner. My thanks to Mike Burroughs who liaised with me and supervised the work.

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Name: S** S*****
Date: 2023-06-06 16:47:38
Rating: 1
Comment: Terrible customer service.When we got the car, we were never given our registration or proof of battery change. After multiple calls, text messages, talking to the service department, someone finally called me and said he’ll send these documents but never did. Our salesperson started ignoring our calls and messages. We eventually had to go in person to get these documents.The registration document was folded and taped onto our windshield! And when we took it off, it ripped. We told them this but still no one would email our registration because “it was put in the car”.Then, the person who helped us told us that we could get free charging for life at the dealership and when we showed up to charge our car, another salesman (manager I think) rudely told us that our original sales person was wrong and that we can’t charge our car.

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Name: B*** D*******
Date: 2023-06-06 05:38:50
Rating: 1
Comment: The absolute worst dealership I’ve ever done business with. I’ve purchased over 42 cars for my rental car company and will never buy from Chevrolet ever again because of this dealership. We bought a 21 Corvette LT3 for our company less than a year ago and the vehicle has given us nothing but problems. This franchise is completely unaccountable. Especially the service manager John Calvert. I have already paid for diagnostics on this particular vehicle for the issue this car has been having and the dealership has yet to fix the issue. Yet I’ve bought the car back 3 times now. The second time they didn’t charge me for the issue. Now the car is still having the same issues and they refuse to work on the car because I am unwilling to pay another $222 diagnostic fee for an issue they did not fix. This is unacceptable and I will not be buying from Chevrolet again.

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Name: P**** K********
Date: 2023-06-02 22:16:38
Rating: 1
Comment: I leased the Tahoe 2022 almost 1/5 years ago.The time I lease the car they didn’t tell me the car has missing parts, after two weeks I find out some safety options not working (park assist, cruise control, and …)I called them and they said should be working and we don’t know!I took car them and show it them, After two 2, 3 weeks said sorry it has missing parts and we will call you around two to four months, now almost two years,And every time when I’m calling them nobody give me right answer,Very bad service and really disappointing .,

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Name: S**** H*****
Date: 2023-05-26 23:24:48
Rating: 1
Comment: Mike told me they could squeeze in a diagnostic, didn’t ask how much which is on me, they handed a diagnostic form to sign and failed to mention the 222 charge at any stage of the appointment.Also intended to charge 1100 for part which I have found online for under $250 from a GM supplier. I asked what could possibly be 222 and Mike said diagnostics cost money and walked out. This place can get bent and Mike can be dishonest all he likes but at some point karma will bite this place. Very bad taste.

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Name: T**** C****
Date: 2023-05-25 00:41:34
Rating: 5
Comment: We just bought a Blazer from Connell Chevrolet! I love it! Tim Connell, our sales manager, was super patient as we flipped back and forth between new or used, bigger or smaller, Traverse or Blazer. I know we put him through the ringer, but he never lost his smile as we tried to pull every deal out of him that we could. He did everything we asked, which was a lot, and even went out of his way to make sure we walked away happy. Which we were!!! Once we finally decided on the right car, Tim walked us through all the features and made sure we we knew how to use them. He was really nice work with! This is the second car we have bought from Connell Chevrolet and both times we have had great service. So thank you Tim Connell and thank you Connell Chevrolet for stoking my day with a new car and great service!

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Name: G****** B*****
Date: 2023-05-11 01:53:03
Rating: 5
Comment: The Service Department did a great job getting my Yukon XL tires aligned - proven during a long highway trip following the service.

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Name: A***** G****
Date: 2023-04-24 21:11:06
Rating: 5
Comment: Stephanie was wonderful!! She made us feel so comfortable and took the time to answer all our questions. She went above and beyond, offering to let us leave our old car at the dealership so we could drive the new one home. She even washed the old car for us!! She is a gem and I would recommend her to anyone!

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Name: M****** B***
Date: 2023-04-22 00:46:47
Rating: 1
Comment: Horrible...I was referred by a friend and asked the service person if he knew my friend which he said so I went to get my oil changed. I am a female. I came back to get my car and it is a $100 for my oil change. I overheard the manager saying tell her we use better oil and the extra fee was for the labor... really I find that funny because Delilo didnt charge me an extra $40 for the labor. Theyre shystie and I was thinking about buying a car from them.

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Name: L**** C*****
Date: 2023-04-18 04:39:38
Rating: 5
Comment: I mustve talked to a dozen dealerships over the past 6 months while I looked for a Bolt EV. Stephanie at Connell Chevy was a breath of fresh air — kind, thoughtful, direct, and fair. Worked with me on the price and we were able to complete the transaction the same day.She went above and beyond after the sale as well, letting us park our previous car on their lot for the week. She even handwashed it and took pictures for me so I could sell it faster... unreal! A true gem. Hope I get to buy my next car from her again in the future.Rest of the folks at the dealer were also nice. Only weird part was when finance was pitching the add-on warranty and said EVs have tons of problems so you definitely want it. Its both not true and off-putting—like, why am I buying this car from you if its going to have tons of problems? But they werent super pushy and we were able to complete the sale without any hidden fees or add-ons. And thankfully all other Bolt owners online have raved about the car and its low maintenance. We absolutely love it so far! Chevy really knocked it out of the park with the Bolt.Thanks again to the kind folks at Connell for our new car!

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Name: N**** P******
Date: 2023-04-10 16:44:51
Rating: 5
Comment: Mike was the best ever. He worked so hard to get the expenses as low as possible; and worked with the extended warranty people for me. The car runs so much better, and my family and I have been Connell customers since 1971. Special thanks to Tim Connell for trying to help me with a trade in. Thanks for your great employees, and great customer service. Nancy Peacock

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Name: M** V**
Date: 2023-04-10 16:17:56
Rating: 5
Comment: I want to give a shoutout to Joe at Connell Chevrolet for going the extra mile to fix Chevy Volt. He was very knowledgeable and friendly, explaining everything in detail so I knew exactly what was going on while my car was being serviced. Joe was also patient with me and my questions, and I felt really taken care of. I highly recommend Joe and Connell Chevrolet for anyone needing there cars worked on. Thank you, Joe, for your exceptional service and expertise!

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Name: V***** E***
Date: 2023-03-30 12:47:50
Rating: 5
Comment: Friendly staff, wonderful to work with to understand what you are purchasing. So I did, Chevrolet Corvette have come a long ways and I was willing to over pay for this privilege. BTW, anyone interested in buying a 2023 BMW M8 competition with 5K miles, you know where to buy it, lol.

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Name: D V*****
Date: 2023-03-17 20:09:54
Rating: 1
Comment: Terrible experience. No greeting me as I pulled into the service. Once guy came out and and was going to look into who my advisor was but then disappeared. Had to walk into the office to ask for help on my appointment. The advisor was nice and did not really go into details about the service I wanted, just made me sign the tablet. was told it would be about an hour. An hour and half passes by and I had to ask about my truck. I attempted the phone number(s) they gave to check the status of the oil change but no response and no answer. They could not find the advisor again. The he shows up and hands the paper to the cashier and doesnt inform me about the oil change or recommendations. All that to be charged 105 dollars when I could of gotten an oil change at Valvoline for 79 and they are way more communicative. Never again will I go here. Plus there is no waiting room here, its practically a hallway with chairs. Other dealers have a way more comfortable area to wait for your vehicle with free drinks and snacks.

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Name: T** K*****
Date: 2023-03-16 20:32:51
Rating: 5
Comment: Im going to tell you the good and the bad. To start with the good, I see that you hired Joe back in service which he helped getting my drivers side door fixed. Your service department worked on it several times, charged me for it and finally advised me to take it to a fender shop and get it fixed correctly. Joe was able to get that done. Now for the negative, after driving out of the service department, I noticed that one of my hub caps on the rear passenger side was missing. I dont know whether that was due to the brake work and tire that they didnt put it on securely. I also noticed that you have eliminated your switch board and basically your service overall has been touch and go. Ironically when my assistant made this appointment on Wednesday she also looked for other potential service departments ion our neighborhood. It seems as though you have new management which needs to be improved upon. Thank you for bringing Joe back.

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Name: L**** C*****
Date: 2023-02-15 17:40:15
Rating: 1
Comment: Provided me with an appointment slot where all techs were going to be on lunch at the same time. Instead of waiting i had to uber home.. Then, my free service contract was not honored and i had to pay out of pocket while i have never had to pay for an oil change. I could have gone to Jiffy Lube for just an oil change for half the price. Tires were not rotated and wipers not replaced as needed. Representatives talk to people like they dont have a care in the world. Never coming back to this location.

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Name: R**** B****
Date: 2023-02-09 15:50:22
Rating: 5
Comment: The part I needed took a bit longer to get than expected. To compensate Jesse with OConnell provided a rental vehicle at no charge for me to use while they had my truck. That made a huge difference. I am very pleased with the service I received.

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Name: C**** A*******
Date: 2023-01-27 17:58:50
Rating: 5
Comment: Phillips was great. From reaching out via Internet to meeting him in person, he helped us 100% of the way with out being pushy. Had a very comfortable experience. Pricing was layed out clearly with out any surprise fees or charges.

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Name: M****** H*****
Date: 2023-01-20 15:43:50
Rating: 5
Comment: Very professional. Two additional problems were diagnosed during the visit. Remedy was explained properly and efficient. All communications were electronically and seamless, car was ready as promised.

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Name: K****** D***
Date: 2023-01-18 18:15:00
Rating: 5
Comment: Jesse helped me with my car, we had a couple different issues: tires, entertainment system, new key. He has given me kind and amazing service. The rental car was covered, including transportation to and from. My car is coming back for the entertainment center after the part was ordered and so far it’s been perfect service. Thank you Jesse.

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Name: C****** M***** (** F*** D****
Date: 2023-01-12 03:11:32
Rating: 5
Comment: Mike has been my service advisor for years. He knows me and know my car which I appreciate so much. He always keeps me updated on the service from start to finish.

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Name: c****** g****
Date: 2023-01-07 21:20:16
Rating: 1
Comment: Called today to buy a z06 that they have available for sale, they made me submit an application and they called me back and said they prefer to sell it to the locals since I’m out of state. I even offered 60k over sticker price. Not sure what to call this type of treatment(not sell me because I’m not in your state!! I will escalate this to a higher up and see what Chevy has to say..

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Name: S**** M*****
Date: 2023-01-04 17:54:43
Rating: 5
Comment: Joe Perez was the best service rep I have worked with and I have worked with some pretty good ones at Tustin Infiniti and Tustin Cadillac. He called or sent me text updates on the progress of my 2020 Bolt EV battery replacement over its three days in the shop.

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Name: M*** E*********
Date: 2023-01-03 01:49:37
Rating: 5
Comment: Phillip Pena was my salesman. I met him on the sales floor and he helped me test drive a turbo diesel 2500. I came back another day to see him for a 2500 Custom. He was extremely motivated and knowledgeable about the truck and answered all my questions. He was professional and respectful throughout and his customer service was outstanding.

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Name: G***** H*******
Date: 2023-01-02 19:37:53
Rating: 5
Comment: We have always been a Toyota & Honda family. We decided this time around to test drive more brands of crossover SUVs. Never ever thought we’d buy a Chevy. Were not particularly looking for an EV. But saw a new Bolt EUV on the street and it was so adorable we searched local dealers and came to Connell Chevrolet to try it out. From our first hello to the last goodbye as we drove our new Bolt Premier EUV off the lot, our experience at Connell was a major contributor to our choice of new vehicle. We believe it was the best car buying experience we’d ever had! From Gilbert Fierros, who listened to us and found the perfect car for our test drive, to Mark Langtree for his support when we caused last minute changes that required rework for his team, and then to Kevin Vande Hei who spent so much time walking us through the entire process, we cannot be more grateful for their expertise, patience and professionalism. Excellent customer service, absolutely love the car, we are already telling our friends we are now Chevy fans! Thank you, thank you and Happy New Year!!

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Name: B** I***** E*****
Date: 2022-12-30 20:02:37
Rating: 5
Comment: Your salesman was very courteous and upfront. I also like the fact that they were not pushy about making a deal right away. I have been too other dealerships that were very aggressive and I dont like being hounded. So I was able to look at the vehicle with ease at your dealership.

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Name: a* e*******
Date: 2022-12-29 20:27:38
Rating: 5
Comment: I’ve been a Connell customer since 1972. Bought most of my cars there. Mike B. always makes my visit the best experience. I look forward to purchasing my next vehicle from Connell soon. Thanks.

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Name: P** G*****
Date: 2022-12-19 01:08:51
Rating: 5
Comment: We had James Messenger as our salesperson. When we were first looking for a car, James came out to meet us. He spent about 30 minutes with us showing us the cars and patiently answering questions. He was not pushy at all and made us feel comfortable. James took my number and followed up about our questions. When I decided to buy the car, he was helpful in getting everything done so I could get the car I wanted. The finance manager was also helpful and patiently answered my additional questions. The car is wonderful and I am very happy with my purchase.

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Name: T** P***
Date: 2022-12-09 18:34:22
Rating: 3
Comment: Dealership experience was below average. The salesperson was not knowledgable and didnt about the benefits available from GM. Had to stand outside and wait 45 min after paperwork was done to get the car from someone else. Kept having to call and email to get some after-sale support. Salesperson was extremely confrontational, defensive, and argumentative after a negative and truthful review on Google. Recommend you take your business elsewhere or avoid a certain salesperson.

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Name: T***** N*************
Date: 2022-12-09 16:54:03
Rating: 5
Comment: Stephanie Leon, Kevin Vande Hei and, Gene Cordova all were pleasant and professional. Super appreciate Kevin showing me vehicle’s features and how to drive with one pedal. Also Eric the driver was good too. Only bad thing is the supposed market adjustment where they add to cost of car beyond sticker price? Why not print accurate stickers instead ?

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Name: W****** C******
Date: 2022-12-04 14:12:30
Rating: 5
Comment: The entire experience was great from the second I arrived. Sonny made the entire process hassle free and enjoyable. He has definitely been the best car salesman I have ever worked with.

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Name: D**** A****
Date: 2022-11-17 17:01:21
Rating: 5
Comment: If it wasnt for Mike Burroughs I wouldnt drive 20 miles out of my way for my Chevy oil change. Competition for sales and service is higher than Ive seen in my long life but Mike keeps my visits honest and knowledgeable while doing his best to keep service rolling. My favorite auto service agent I may have ever worked with across several Corvettes and ZL1s. As long as he works for Connell Ill keep going back!

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Name: L*** A******
Date: 2022-11-15 10:53:23
Rating: 1
Comment: I see all the positive reviews but they did me dirty! Saw a new Chevy Bolt on the internet and their site for 38;000. Went down drove the car had the salesmen take us in the sales room and after some time was told it was 5,000 more than the advertisement said. Bait and switch. They said it was Dealers fees? The Bolt was supposed to be 6,000 cheaper than last year. I was so angry just left and so turned off will probably go Tesla. Oh and we talked with other dealers. YOU jacked up your price. Shame on you

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Name: J**** H********
Date: 2022-11-01 21:35:06
Rating: 1
Comment: I would like to share my first and only experience with Connell Chevrolet located at 2828 Harbor Blvd. in Costa Mesa, CA 92626. I dropped my 2017 Chevrolet Corvette Z06 on June 6th to have it serviced. The service request consisted of an oil and filter change, following up on a check engine light, and diagnosing a noise coming from the front wheels while turning. On June 7th, I arrived at Connell Chevrolet to pick up my 2017 Corvette to find several hand prints, residual oil, and grease all over the front right fender of my +$90,000 vehicle. After noticing the poor quality of work, I took pictures of the handprints, residual oil, and residual grease and then proceeded to inspect further. After further inspection, I found small scratches on all of my rims. The scratches appear to be caused by either the lug nut making contact with the rim during removal or a tool used to loosen and/or tighten the lug nut. Before leaving the dealership, I informed MARK LANGTREE (Sales Manager) what I found during my walk around of the vehicle. Mr. Langtree informed me that he would brief the service department the following day. On June 8th, I called the service department to inform and follow up with the damage to my vehicle. I was told I could bring my vehicle by the dealership to have ED CADBURY (Service Manager) inspect the damage and I agreed to take it in. After inspecting the damage, ED CADBURY (Service Manager) told me, he would have my rims resurfaced by a company. I told ED CARBURY(Service Manager) that I did not want my rims resurfaced and would like them replaced since he could not standby the quality of the company that he recommended resurface the damaged rims. ED CADBURY (Service Manager) said, replacing the rims was not an option because of cost. I told ED CADBURY (Service Manager), Well, my rims were not damaged prior to my service request visit with Connell Chevrolet. I asked to speak with his supervisor, ALAN VONDRA (Service Director). He stated, ALAN VONDRA (Service Director) was on vacation and would return in a few days. After a few days, I contacted ALAN VONDRA (Service Director) and scheduled an appointment with him to inspect/look at my vehicle. On June 14th, ALAN VONDRA (Service Director) performed an inspection of my damaged rims. Mr. ALAN VONDRA (Service Director) stated, that they were not going to take care of the damage rims since the service notes did not show any service performed on the rear rims. However, when PHIL (service advisor) from Connell Chevrolet called me and informed that my vehicle was ready for pick up. PHIL (service advisor) informed me that all wheels were torqued according to manufactures specifications. In addition, ALAN VONDRA (Service Director) in the process of inspecting my rims, placed his hands all over the front of my +$90,000 vehicle after first, placing his hands on the parking lot asphalt where all sorts of loose gravel and debris have accumalated. Not only did he place his hands all over my vehicle, but he used my vehicle to brace himself while he stood up after inspecting my rims for scratches resulting from the service department. I am extremely disappointed and frustrated with the quality of service and professionalism I experienced with the service department and managment of Connell Chevrolet. I have attached some photos to show any potential or returning customers the poor quality and professionalism from the service department that I experienced at Connell Chevrolet. In addition, I have attached photos of ALAN VONDRA (Service Director) putting his hands all over the front of my +$90,000 vehicle. I gave Connell Chevrolet several chances to correct the damage they caused to my vehicle. I am not saying that the cost of this vehicle should have an impact on how vehicles should be treated. But, you would think the service department would be extremely careful to prevent damaging a +$90,000 vehicle to prevent costly civil liabilities.

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Name: L**** A
Date: 2022-10-18 13:59:00
Rating: 5
Comment: Everything went smoothly. We dealt with Ryan and he was professional, straightforward, helpful and responsive. The Finance Dept with Apryl was not high pressure like others we have dealt with. The Bolt is amazing and really fun to drive.

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Name: C********** O******
Date: 2022-10-02 00:56:15
Rating: 5
Comment: My Bolt is my first Chevy and experience at other dealerships put me off. I’ve owned nothing but Lexus for years. This service I chose Connell and it was first rate, from communications to the loaner. My advisor Jesse was great and they’ve won my future business.

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Name: H**** W***
Date: 2022-09-30 18:39:24
Rating: 1
Comment: The new 2022 Bolt EUV that was purchased at Connell was in the service department 3 times in the first month of the purchase. The last time I went to pick it up, one of the issues I reported in the second visit was not repaired, although the record showed that the tech checked the sunroof 20 times. I had to leave the Bolt again. Im giving the service department the benefit of the doubt, during the second time the Bolt was in service, I took my 2007 Suburban in to repair the HVAC system and the cluster. Both issues were repaired, but now the battery wont stay charged. That was not an issue previous to the service. I never had an issue and Im disappointed that Im unable to now use that vehicle after leaving it in the service Dept for several days and paying almost $2,000 in repairs. Those items didnt affect the reliability. The suburban has always been reliable until now.

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Name: M****** W******
Date: 2022-09-15 17:11:03
Rating: 2
Comment: Seemed like a relatively low pressure environment. Left feeling pretty good. Was disappointed when I got home and checked online to find the market adjustment they added was BS. Other close by dealers had no such charge, and some had the same vehicle marked down by up to 2k. Shame on me for not checking more closely. Guess the market has changed since I last looked into it a month or two ago. Also, the security system they installed seems to be very poorly rated online. If I had more than 30 seconds to decide if I wanted it, I wouldnt have purchased it. The fact that it was installed at all without customer approval is a bit frustrating, as removing it will mess with the wiring harness. I just hope it doesnt malfunction and lock the ignition when I am in the backcountry, as it has been reported to do. Overall, I like the vehicle, and the buying experience was smooth, but I do regret buying my vehicle from this dealer vs going elsewhere. If a friend asked if they should purchase a car from Connell, I would have to suggest against it. There are plenty of dealers close by who offer fair market pricing, and dont install scammy security systems. They do a good job of making the buying experience easy, but thats not worth the extra cost or mutilation of your new vehicle.

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Name: J G
Date: 2022-09-14 15:29:59
Rating: 5
Comment: I came in this morning for a diagnostic and an estimate because my airbag service light came on!I talked to Jesse Granados at the service drive-up. He was very respectful, friendly, professional, and knowledgeable. He explained what the service crew was going to do, he then also offered me a ride if in case I didn’t want to wait for my car at the dealership. I preferred to stay and wait!The porter staff took the car in, they seemed to be really careful with the vehicle. Mine is lowered so it’s a bit more challenging to drive without scraping lol. But the porter was very careful with my baby!After a few hours, Jesse gives me an estimate and explains the problem with the car. And from what I have researched on my own and in online forums, the estimate was actually really close to what I have researched! So now I know that their prices are really on point, especially for today’s market.I will update this review after I get my part ordered and installed here at this dealership!Oh!!! And their coffee machine is amazing lol!

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Name: K**** M********
Date: 2022-09-08 18:44:49
Rating: 5
Comment: Sonny went above and beyond in helping me and my son get his first new car! We are so appreciative and thankful for his time and professionalism that he gave us. I would highly recommend him and the dealership for getting us into a new vehicle within hours of arriving. Thank you for EVERYTHING!

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Name: H***** S******
Date: 2022-08-22 17:08:56
Rating: 5
Comment: Gene @ Connell Chevy is the man. Hes straight forward, professional, and accommodating. He did all he can do to make my experience as streamlined and easy as possible. I was in and out quick and efficiently. I will be definitely buying my future cars through him!

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Name: I*** B***
Date: 2022-08-07 06:23:42
Rating: 5
Comment: Mike B was extremely kind, courteous and professional. He answered all the questions and was very knowledgeable.Everything was take care of in a timely order.A ride was given when I had to leave the car for repair.I will use Connell Chevy again and look for a new car with them when I need another car.Thanks for for you kindness

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Name: I*** P****
Date: 2022-08-05 22:28:11
Rating: 5
Comment: Let me start with I was already dreading coming on to the lot and having salesman jump at me like a puma. However this did not happen pleasantly surprised I was able to walk around comfortably and browse at my convenience. I had the pleasure of meeting an amazing salesman by the name of Sonny Alavicheh. Sonny respectfully paid complete attention to details of my needs. Never feeling pressure at anytime. Sonny Immediately gained my trust. Being in his office was the most comfortable atmosphere you Could imagine didnt even feel like I was in a dealership. I met Alfonso Vallejo the sales manager. Alfonso was just as kind,relaxed and accomidating. Then theres Lewis finance Manager amazing 👏 The truth is I did not have intentions on actually buying a vehicle that day but they are such a fantastic is fantastic team at the dealership that youre a ship that I never felt any negativity any pressure they made me want to buy a car.. I couldnt even tell you how many hours I was there because it didnt feel like that it was such a pleasurable experience and I am so happy with the vehicle that I purchased. I sold vehicles many years ago and And theres absolutely no comparison because this dealership and their team is so smooth and truly care about there customers. I have already recommended 2 friends and they are looking forward to doing business with Connell Chevrolet and there team. Im not sure if excellent service is a strong enough statement 🤔 But THANK YOU 🙏 I love my Hoopty !!!🤣🤗🥳

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Name: J****** F*****
Date: 2022-08-03 15:16:18
Rating: 5
Comment: Mike B is an amazing service rep. I bought my current truck from dello but due to your previous quality of customer service I came back for anything. Keep up the amazing customer service. Thanks mike.

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Name: B***** L*** B*****
Date: 2022-08-01 23:46:43
Rating: 5
Comment: We worked with Gene Cordova who was absolutely fantastic and helped us immensely, including staying in touch over a maintenance issue during his days off. He was patient, knowledgeable and very easy to work with. In addition to Gene we found everyone at the dealership to be incredibly friendly and helpful.

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Name: T***** J*******
Date: 2022-08-01 14:43:24
Rating: 5
Comment: Jamie was awesome to work with. We had been looking for a used car for my son and had already dealt with some shady dealerships. Everything about the buying experience at Connell was straight forward and went smoothly. Jamie was very knowledgeable and helpful, we will definitely go back the next time we need a car.

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Name: B***** & K****** K*****
Date: 2022-07-22 13:47:15
Rating: 5
Comment: The whole experience from start to finish was great. The salesman Chris Klee was very helpful, kind, and professional. We ordered a custom build truck and Chris was excellent answer any and all questions along with providing updates along the way. Once the truck arrive the process was quick and easy to trade and drive away with our new vehicle. Absolutely recommend Connell Chevrolet to anyone looking for a new vehicle.

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Name: A***** J***************
Date: 2022-07-17 00:58:16
Rating: 5
Comment: The service technician, Randy, was ABSOLUTELY AMAZING! He was kind, professional, explained things clearly, repaired my vehicle promptly, and had it ready for me exactly when he said it would be done. I am so very grateful!

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Name: L**** T****
Date: 2022-07-04 00:29:25
Rating: 5
Comment: Purchasing a vehicle from Connell Chevrolet was an excellent experience. My sales rep, Chris Klee was very professional and very helpful in assisting me with my order and purchase. The gentleman who assisted with the financing was very good as well. I would highly recommend Chris and the staff at Connell.

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Name: M*** V******
Date: 2022-07-03 14:04:15
Rating: 5
Comment: All of the sales team who helped me with the purchase were extremely helpful. Chris Klee who was my main point of contact for the purchase was great. He worked with me on the ordering process for the vehicle, and kept me informed of its status as it was being built and shipped to your dealership.

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Name: l*** m********
Date: 2022-06-22 01:12:19
Rating: 1
Comment: Took my truck here for a pre purchase inspection since my buyer wanted to get professional eyes on everything. I can’t comment about the sales side of this business but the service side definitely lives up the bad “stealership” reputation so many dealerships have unfortunately earned. Mike, the service rep just hears what he wants to hear and tried to pin my buyer and I against each other, told us lies about what the other had authorized to be done. My buyer wanted to bring the truck back on his own time for the few maintenance items recommended, Mike took that as a go ahead, and even though I said no only 5 minutes later, he told me it’s too late and his guys are already working on it. I then said it’s my truck and I didn’t authorize the work, he came back with a rude “well the other guys is paying”. Incredibly rude and probably illegal being that I’m the owner. There was zero customer kindness, understanding or appreciation on his part. He then proceeded to charge my buyers cc without asking permission, and this is for the extra service the buyer didn’t want done at that time but was going to come back for. Mike is clearly desperate for upsells, muscles them in, and anyone taking a car here should be very cautious.

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Name: S**** M*******
Date: 2022-05-18 20:43:34
Rating: 5
Comment: I ordered a new truck (2500) with Phillip Pena. He was the first person that made contact with me and he was the last guy I shook hands with when we drove off in our new truck. Every employee we had contact with during our long 7 month wait was extremely friendly and helpful. I also told Phillip that he and Connell had earned a return customer in the future.

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Name: P**** M*****
Date: 2022-05-12 14:25:59
Rating: 5
Comment: Mike Burroughs is really special and excellent at what he does. It is a pleasure working with him to have our Silverado repaired. We go to Connell because of Mike and his care for us and our truck. Thank you, Peter and Patty Murray

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Name: B***** W*******
Date: 2022-05-12 13:09:09
Rating: 5
Comment: We had a nail in our tire - which wed been told over the weekend at tire place that the tire would have to be replaced - which prompted us to bring our Tahoe to the dealership. What was great is that the service team at Connell was actually able to repair the tire (which was fairly new). They could have easily just replaced the tire but instead went the extra mile to make a much less expensive repair. Extremely pleased with the service team at Connell!!

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Name: J******* B*****
Date: 2022-05-10 13:54:26
Rating: 5
Comment: The staff at Connell Chevrolet are what make the difference. I have been to 5 dealerships in the the last 2 weeks. Most of them seemed like they didnt want to give you the time of day. They were also adding huge mark ups to vehicles. I know inventory is low but adding 6k-10k onto an already expensive vehicle is insulting. From the moment I walked onto the lot at Connell Chevrolet the experience was very different. Gaspar the salesman was excellent to deal with as with all the other staff. From finding the vehicle I liked to financing it. There were no surprises and the transaction was as smooth as can be.

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Name: A**** T******
Date: 2022-05-09 23:38:11
Rating: 1
Comment: I went for an oil change today on my 2018 chev trax. I asked about tire rotation. Jessie told me it was no longer included in an oil change. It would be $40 the standard industry charge he advised me to get it as my front tires were already more worn than my rear ones. I went ahead and did it. Turns out my front tires were fine, as per their own computer printout that I received after payingI was very bothered by this charge so I started calling around. All the other local chev dealers include a tire rotation with an oil change.I was totally overcharged at Connell Chevrolet. Will not go back and will tell all my neighbors what happened

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Name: M******** M****
Date: 2022-04-28 00:40:43
Rating: 5
Comment: We really appreciated our sales rep Tim Connell, He was transparent and willing to work with us to get the truck we wanted. He always had a kind and professional attitude. I would recommend him to friends and family looking to purchase. Thank you Tim!!

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Name: T***** M****
Date: 2022-03-28 17:50:35
Rating: 5
Comment: Tim Connell took a great deal of time with us without ever feeling pressured. We had initially come in to just gather some information, but the experience was so comfortable we made our purchase that afternoon. It was definitely the easiest vehicle purchase we ever had, and will use Connell Chevrolet again!

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Name: J L**
Date: 2022-03-07 20:58:03
Rating: 5
Comment: The best buying experience I have every had. So simple and quick. I was mildly surprised because it was better than Mercedes, BMW, Audi, and Lexus. I didnt expect this from Chevy because I previously bought a Ford. Connell Chevrolet is by far the best in buying experience.

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Name: J**** R******
Date: 2022-02-28 14:50:22
Rating: 5
Comment: Ryan was awesome! He was honest, transparent, and extremely helpful. The ordering process was seemingly amazing. Not only did Ryan assured me of the order, he kept in touch throughout the process to update me with any information of the vehicle. Despite GM’s shortages, Ryan was there assuring me I would have my dream car. Once it was here, he made sure I was informed and ready to pick it up. Upon picking it up, Ryan made the transaction quickly. He deserved recognition for customer service and extremely HIGH SATISFACTION. By far, this has been my best experience purchasing a new vehicle.The finance manager was just as helpful.Thank you Connell Chevrolet for ordering my dream car, Camaro 2SS1LE.

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Name: K**** B*****
Date: 2022-02-17 22:05:24
Rating: 5
Comment: I ordered hard to find Tahoe in December and Stephanie Leon told me it would be at least 8 weeks. Stephanie went above and beyond and found a Tahoe for me in half that time. She is very honest and hard working and I highly recommend working with her if you need a Chevy!

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Name: K****** L****
Date: 2022-02-14 15:43:21
Rating: 5
Comment: Stephanie made the whole process so easy. Kept me informed every step of the way with our order. Everyone was friendly when we arrived at the dealership to purchase our new car. We would definitely recommend Connell to our friends and family

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Name: E*** C****
Date: 2022-02-14 14:56:03
Rating: 1
Comment: I cannot recommend Connell Chevrolet. I have tried twice now to get my car in for warranty work. The first time they took my car all day, then realized that they were missing a part to complete the job. They told me they would call once the part was in...nothing. So I wait a few months and call back. The service team was very nice and ensured me that the part was reordered. Again, crickets. This is clearly a theme at this point. I dont get it. Warranty work is basically free money for the dealership. If I were the owner I would be very upset that my shop was leaving money on the table. If the Connell Chevrolet team cannot handle basic customer service items(the little things) it makes we question the quality of other more technical services provided. For this reasons I cannot recommend Connell Chevrolet to anyone requiring service.

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Name: G H
Date: 2022-01-29 17:10:10
Rating: 5
Comment: This is the first time I have ever taken the time to give the highest rating to any dealership. It was a pleasure to be provided with the most caring and professional care by Stephanie Leon at Connell Chevrolet in Costa Mesa. She was truly exceptional. It felt like I was in the hands of a good friend. Anyone that is looking for a hassle free car shopping experience- no pushy or greedy sales guy trying to sneak in numbers, this is the place.

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Name: A**** T*****
Date: 2022-01-29 05:17:47
Rating: 1
Comment: They lack quality customer service here! Would highly recommend taking your car elsewhere. Our car was in the shop for over a month. And after a mix up with the insurance which I would believe was partially Connells fault too since the day after our car arrived the man who answered the phone said he couldnt find our car and took 20minutes for him to finally locate it. After a few weeks they said they would help us out and give us a loaner car til our car was ready and we even signed an agreement with the rental company they used that stated connell would be responsible for paying for it. However the day we picked up our car we were told we were responsible for paying for the loaner which then the called it a rental. We already had a rental before this so there was no point of them helping us by putting us into a new rental. When I asked to a speak to the manager to understand what happened, he was one of the most disrespectful people Ive dealt with in customer service. Men should not speak to a women like that and as a manager your job is to help the customer not make it worse. And to make matters worse when I spoke to the manager above him he was just as rude and said he would look into it and call me back and he never did. We were left with a very expensive bill and they claimed they helped by getting our insurance to send us a check but we never received said check. Please look for another dealership that will actually look out for their customers and give the respect that we all deserve. I left in tears and extremely upset not as much over the money and lies but by how I was treated. Very disappointed.

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Name: R*** M********
Date: 2022-01-26 18:36:20
Rating: 5
Comment: Your salesman Oscar was a perfect gentleman in working with me to see I was completely satisfied with my purchase. He gave me space and time to make the right decision. He spend good quality time in explaining my purchase. I will definitely recommend Connell and Oscar to anyone interested in purchasing a Chevrolet product. Thank you Connell Chevrolet.

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Name: R**** H***
Date: 2022-01-21 15:30:37
Rating: 5
Comment: Phillip was awesome, he notified me when a truck came available and it very closely matched what I was looking for. He explained all the options and features. Guided me with my purchase and finance options. The finance team was also very nice and not pushy as I knew exactly what I wanted already. Overall easy purchase and very pleasant buying experience.

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Name: J**** T***
Date: 2021-12-24 08:37:05
Rating: 5
Comment: Ed Carbury was awesome. He took the time to really understand what I needed to have done and he nailed it. He even managed to get me a loner car so I could get on with my day and not have to wait around for hours waiting for my car. I live far away from the dealership but I still go Connell Chevrolet for a good reason, they treat me right. I bought three trucks from them and my next truck will come from them too.

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Name: C*** K*****
Date: 2021-12-17 14:53:08
Rating: 2
Comment: I purchased my used, but advertised as “mint condition,” 2015 Tahoe from Connell in June with 68,000 miles on it. Less than 6 months in after personally putting 5,000 miles on it, the issues started happening. Not something I would expect from a Certified Chevrolet dealership. I took my vehicle into service to address a shifting issue, braking issue and to find out why my ac stopped blowing cold air. Shifting issue turned out to be a misfire, which they so graciously covered. Not. It was a big production and 4 days before I got my vehicle back, having no loaner vehicle and 2 kids to shuffle around. The AC issue, they wanted to charge me over $800.00 to repair. I spoke to the General Sales Manager, Mark Ranauro, to request assistance on the repair, to which he replied they were already helping on the misfire issue. Keep in mind, they are the dealership that sold the vehicle not once, not twice, but 3 times and also performed all service and maintenance on the vehicle. To say they know the vehicle inside out is an understatement. After the terrible buying process I had there, I’m still not convinced these issues weren’t concealed when I purchased the vehicle.I ended up taking my vehicle to Simpson Chevrolet in Irvine and that made the world of difference. I wish I would have purchased from them in the first place! I guess it’s a lesson to learn, not all certified dealerships are the same.

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Name: R***** N***
Date: 2021-12-15 03:45:02
Rating: 5
Comment: Overall I had a great experience at Connell Chevrolet. Gene Cordova provided top tier customer service, his communication and follow up are excellent, and he is very knowledgeable. This is my second purchase with Connell and I look forward to working with Gene on my future purchase.

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Name: D**** S*****
Date: 2021-11-22 17:22:02
Rating: 5
Comment: My salesperson was professional and attentive. He asked great questions, confirmed what I needed, and then went to work. I know he worked for me on his off days and he just made it happen. The dealership staff was also professional and helpful and the processes were organized and easy to follow. Great experience.

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Name: J**** A*******
Date: 2021-11-05 13:57:59
Rating: 5
Comment: Our experience with our second purchase has been amazing. We are truly thankful with Mr Pastors’ help in making this second purchase completely satisfying! He has been really friendly and very attentive since day one! He was also part of helping us with our first car purchase.He made this whole process very simple. Would highly recommend any one interested in purchasing a car to stop by here!

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Name: R***** K***
Date: 2021-10-17 14:55:51
Rating: 5
Comment: My experience first started with Evelyn who was extremely kind, respective and warm hearted. I believe she is the sales receptionists and told me some of her team has been together for nearly 20yrs.Pastor was such a great and honest guy. He worked closely with Finance and management to provide me a great deal. He also arranged with his colleague Oscar to have my new trail boss detailed and topped off with a full tank since he was off the day I picked up. He then followed up with me 2 days after purchase to make sure everything was as expected, I had my onstar and myChevrolet figured out etc.Overall, I couldn’t have been happier and love my 2021 Silverado Trail Boss!

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Name: A**** W***
Date: 2021-10-14 14:35:36
Rating: 5
Comment: It was one of the best experiences Ive had at a dealership. Everyone was professional. I would like to recognize Ryan Studley, he always put his best foot forward in helping me get into the truck I wanted. Thats what costumer service is all about.

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Name: A***** M*****
Date: 2021-09-22 15:30:50
Rating: 5
Comment: Great experience Jesse the service advisor was awesome as was the lot assistant. Everybody very friendly. I unfortunately purchased my vehicle at another dealership and bought an extended warranty thats only good at their location. That dealership makes you feel like theyre doing you a favor every time you go in. Any additional services will definitely be done by Connell in the future.

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Name: j**** b*****
Date: 2021-09-20 16:28:53
Rating: 5
Comment: I can not stress enough how wonderful of an experience the employees I have had interaction with at Connel Chevrolet have made my experience. Going to dealerships has always been something I dread because of the salespeople latching on to whoever walks in and makes you feel bad about not wanting to irresponsibly buy right then and there. However, the experiences I have had at Connel is night and day, it really is! Even before I was ready to buy, I was treated with complete respect and was allowed to kind of breathe and not be hovered over. The buying process itself went great as well and I truly appreciate the professionalism and respect I was given.

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Name: M*** Y*******
Date: 2021-09-17 00:06:37
Rating: 5
Comment: This is the only honest dealership in the state of California. These people are top notch. I drove three hours to Connell Chevrolet and saved thousands!!! If you want a Chevy try these people first. Elise, Chris, Apryl and Mark thank you so much. Im a gamer!!!!!!

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Name: d******
Date: 2021-09-15 23:13:15
Rating: 5
Comment: Max was friendly and helpful. He listened to my needs and gave me a realistic promise time. He even gave me my truck back an hour and a half early.not only that, but he found a service bulletin on my brakes meaning GM is paying for it, not me 👍

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Name: M C*****
Date: 2021-09-01 19:46:21
Rating: 1
Comment: Connell Chevrolet used to be a great dealership, but sadly this is not the case anymore. Maybe lack of good people during covid? Not sure. Have taken work vehicle in twice now and both times was a terrible experience. Bad customer support, slow to respond, told there were cars more important, asked to speak to a manager and have yet to hear back.

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Name: R****** U*
Date: 2021-08-27 14:29:44
Rating: 2
Comment: Well...all the buying process at the beginning seem to be not bad. It appeared to be quick and easy. Unfortunately it has almost been a week since we signed the contract, put a 10k down payment, and until today, (almost a week later) we havent been able to drive the vehicle from the dealership. In addition to the 10k down payment, my wife sold her car to Connell Chevrolet, which was on the last weeks of her lease. I explained this because there seems that Connell Chevrolet hasnt been able to purchase the vehicle from Toyota and thats the reason why we cannot take our(?) new vehicle from the dealership, even though we already signed the contract and gave a 10K down payment. We are not happy we this whole process. For the last 10 years we have bought Toyota cars without any problems and they treat us very well there. This is the first time that after 10 years of doing business with Toyota we have decided to do business with another dealer. We decided to give Chevrolet a shot, and for our first experience with another dealer, Chevy really fell short. Im sorry to say this, but the difference between Toyotas and Chevys customer service cannot be compared.

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Name: R****** D******
Date: 2021-07-26 17:32:08
Rating: 1
Comment: I had a bad experience at Connell’s this time. I always take my cars clean for service and always say no to complementary washes. Asked if they would Charge my 2017 Volt while in stand by. Service advisor said yes. After oil changed was performed I came by 2 hours later to pick up. Paid at cashier, she called for my car to be brought up, Porter replied”it’s being washed “. I said I didn’t want a wash. My wife and I waited 20 minutes in the sun and still no car. How long does it take to wash a small clean car?? I was upset by now and asked to talk to service advisor when car was brought up and to my surprise car was not even washed because normally dealers do a quick wash and cars always come back with water spots or water dripping down. And that’s why I don’t get the free washes. And of course it hadn’t even been charged. Very bad experience. Service advisor just apologized and that was that. Left upset not sure if I want to come back for service here.

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Name: T** M*********
Date: 2021-06-16 00:13:00
Rating: 5
Comment: In 2004, we purchased a new Suburban with the help of Tim Connell. It was an excellent experience.Since then, we have had the vehicle serviced at the dealership and have never had to return the vehicle for poor or incomplete service. I want to thank Max Mayo for his superb customer service, attention to detail and full explanation of service options and costs.Tom & Martha McNicholasLaguna Niguel, CA

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Name: S****** H***
Date: 2021-06-11 10:44:44
Rating: 5
Comment: The car buying experience was beyond my expectations.Stephanie made this process very easy, and without any mishaps.she was very pleasant to work with. purchased a new blazer. definitely will refer more people here. outstanding customer service. very honest people.thank you very much

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Name: L*** C********
Date: 2021-06-10 20:13:45
Rating: 5
Comment: Ed was awesome. He was great at communicating the status of my vehicle. The parts I needed were a week out but, he managed to find the parts I needed at another dealership and got the repairs done in a very timely manner. He was also very accommodating to me as I had my two children with me. He allowed me to stay in my car and sent me my invoice via text message. The convenience and customer service were amazing. Thank you Ed.

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Name: E*** S******
Date: 2021-05-13 17:39:54
Rating: 5
Comment: Tim Connell was great to work with. Got the C8 Corvette of my dreams.Exceptional experience. Zero gotchas or surprises and less than ½ hour of time in paperwork. Cant think of a way to make buying a new car any better!

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Name: N****** L***
Date: 2021-04-19 19:28:20
Rating: 5
Comment: I originally started with Todd Mack. He was a great employee. I since have Max, he is great as well. I brought my car in and Ed was my advisor as Max was off. He was attentive and I waited for my car and I was as always, pleased with the service. I would and have recommended many friends to this Dealership . For new cars and service.

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Name: R***** F************
Date: 2021-04-19 15:09:59
Rating: 5
Comment: After searching for a bit for a suburban, I went to TrueCar and got a bunch of BS from other dealers about how they had a suburban just like the one I was looking for except it didnt have any of the features I was looking for. Connell Chevrolet was the exact opposite and very straight forward - they admitted they didnt have it but they could order it. They got our Suburban about a month faster than my neighbors got their Tahoe from another dealer. The entire buying process with Connell Chevrolet was very straight forward and easy. Tim gave me updates, helped me change the color weeks after we ordered it, and was great to work with and wed highly recommend Connell Chevrolet. Other than the wait for the vehicle to be manufactured, it was the fastest buying process Ive encountered.

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Name: D***** Y****
Date: 2021-03-30 07:31:23
Rating: 5
Comment: Great experience purchasing my new 2021 C8 from Tim Connell and Connell Chevrolet. Tim was very knowledgeable and patent with all my spec changes. Tim also went over and beyond when it came to tracking down my car by calling the delivery driver to get an accurate ETA. I couldnt recommend Tim and Connell Chevrolet any more! If youre in the market for a new car or truck you owe it to yourself to give Tim a call.

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Name: R** B******
Date: 2021-02-09 13:36:15
Rating: 5
Comment: My sales man was(Oscar Garcia).Oscar made the purchase process very enjoyable due to his enthusiastic attitude.At the end of the process I felt like I had spent a day at the beach with a best friend.It was that fun.I wish all of my employees had Oscars attitude.Thank you so much for selling me the truck.Rex Bilbrey

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Name: A**** E******
Date: 2021-01-26 23:00:20
Rating: 5
Comment: Brought my new Corvette in to address a couple of issues and the technician worked with the GM TAC to get the issues resolved. Warranty repair was performed within a reasonable time and my vehicle was returned to me in excellent condition. I was able to get a complimentary loaner while my car was repaired. Also, my service advisor Jesse Granados was friendly and professional, with great communication skills, which I really appreciated.

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Name: T**** C******
Date: 2021-01-26 17:11:29
Rating: 5
Comment: Everyone was very polite and hospitable. My service agent Jesse is a smooth and cool dude. I really like that guy. He handles himself well and has a lot of class. My car was serviced, washed well, and the young man that came out to open my door was also very welcoming. Overall great experience!

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Name: R****** A*****
Date: 2020-12-17 00:23:50
Rating: 4
Comment: Initially had to wait awhile to see the vehicle I ended up purchasing. The sales person I was in contact with was not on the grounds. I asked another sales person if I could get the vehicle moved up to the front of the dealership and he stated that I would have to wait for the other sales person. This doesn’t seem like a good practice if you are in the business to sell vehicles. Before we left on a test drive I have the sales person my ID and a copy of my auto insurance. When we returned to the dealership the sales person said my auto insurance card was expired. It was expired by one day. He then asked if I could get an updated copy otherwise I could not drive the vehicle I ended up purchasing off the lot, California law. It was after 4:30 and my insurance agent was now closed, luckily I was able to get a hold of the corporate office and get a declaration page from them. It would have been nice to be told sooner that I would need a current insurance card if I wanted to purchase this vehicle. Everything after that went smooth and Apryl in finance was great!

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Name: D**** K****** E** C**
Date: 2020-12-03 16:43:48
Rating: 5
Comment: When I had the spare tire carrier installed in my truck bed the hardware to stow the spare under the truck went missing. The dealer took responsibility and ordered me replacement hardware when I changed my mind and wanted the spare back where it was originally carried. Very happy with the service. Prompt response to my complaint and went above and beyond to make me happy. I highly recommend this dealership. Sales manager Mark is fantastic. Service folks were awesome.Ill be back for a rear engine mounted corvette some day.

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Name: G*** U*****
Date: 2020-11-19 13:51:38
Rating: 5
Comment: Great servicing department. I have owned 4 Corvettes and always have them serviced at Connell. Maxx, my service advisor, has always done a great job of identifying potential problems and proposing options. Cant beat their oil change prices and you can count on them doing the job right, unlike some of the drive through oil change places.I also bought my latest 2016 Corvette here. I initially started with Costco but Connell beat the Costco price by a substantial amount (they gave me $15K below sticker).

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Name: M****** A*****
Date: 2020-11-16 20:56:34
Rating: 1
Comment: The wife and I found a vehicle on their lot that we wanted. We gave a verbal commitment to purchase the vehicle. I was told by the salesman Gilbert to fill out the application online. I told him I would immediately start working on getting all of my funding paperwork together, because we live 5 hours from the dealership. I wanted to make sure that I had all of the required documents, and was looking at flights for the following week that I could schedule to fly in and drive home. I got a call 2 days later from Gilbert stating that they sold the car 1 day prior. Such a horrible way to do business. His excuse was that it was sold after he went home for work for the day. He could have easily asked for a signed contract or a down payment from me and I would have gladly got that completed to hold the vehicle for me. Goes to show its not about customer satisfaction, but more for the dollar in the pocket. Horrible business tactics.

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Name: M***** R******
Date: 2020-10-14 15:11:38
Rating: 5
Comment: This is my second Chevy purchase and the 11th vehicle I have purchased from a dealership. This was by far the best experience to date. My salesman Phillip Pena has a seemingly infinite amount of patience! Although his knowledge of the vehicle I purchased was limited he made up for that short coming by pay attention to my needs, offering viable options, and quickly responding to my requests and inquiries. He even went so far as to respond to me while he wasn’t at work. Connell Chevrolet made the right decision hiring this young man. He is very professional and extremely courteous.

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Name: F***** W****
Date: 2020-10-06 18:24:39
Rating: 4
Comment: I had two different prices from two different leasing managers and a third price for a car I wasnt leasing. I did not ask for different managers. One was sent to me from an internet inquiry which brought me in to lease the car then the other was done by whichever leasing manager was there to do the calculation and it was higher. Also the truck did not have the side steps which I understand they are sent without and put on at the dealership. So I completed all the paperwork and started the lease on that date and left the truck there to have the side steps put on. They told me it would be ready the next day by noon. When I called at 3:00 to check on it, they told me that they did not have the side steps and that they would have to order them! So I still dont have the truck but the lease commencement date still started on the day I was in. I feel the lease commencement date should be modified to reflect the actual date the truck is complete and ready for the consumer to pick it up.11/6/2020They were helpful in delivering my car to my home when it was ready. That saved me from having to get a ride to the dealership which was greatly appreciated. It was delivered clean and with a full tank of gas. The experience went from 3 stars to a fourth star. Thank you.

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Name: D** S***
Date: 2020-09-08 17:30:42
Rating: 4
Comment: Experience was good. Just wish warranty would cover 5 year 100k miles like other dealerships do. 3 years 60k miles is not enough for brand new vehicles. Stand by your product by offering better warranty coverage.Didn’t really cover how to operate all the vehicles options thoroughly. Would need a class to figure out everything on newer vehicles.Ryan Studley was great! He worked with us and got us were we needed to be on the numbers. He even stayed almost 2 hours later after closing to make our deal happen.

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Name: B***** T*****
Date: 2020-08-10 18:19:53
Rating: 5
Comment: Jessie was very upfront and understanding to my situation. Im from Arizona and was on a weekend getaway. Jesse got me scheduled right away to take care of my matter. Ride services were offered to accommodate my travel between the dealership and where I was staying (as I am unfamiliar with the area) while I waited for my repairs. Jesse is very much appreciated by this customer. Thank you

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Name: L****
Date: 2020-04-13 21:34:44
Rating: 5
Comment: What a wonderful experience! My husband and I dealt with Timothy Connell and he was not your typical salesman, he was quite personable and did not give us the runaround. We have been customers in the past and decided to return to purchase another vehicle...we drove away in a new truck at a price that was reasonable! We would definitely recommend Connell Chevrolet at 2828 Harbor Boulevard in Costa Mesa!!! Thank you Tim for making this experience easy and comfortable, we appreciate your time and patience!!!

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Name: D******* S
Date: 2020-02-21 22:13:14
Rating: 5
Comment: Van Holloway was amazing to deal with. The whole team here was great. It was quick easy and Van bent over backwards to make sure I was set up in my Tahoe and understood every gadget and button my new car came with! I would recommend using Van Holloway anytime.

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Name: I** K******
Date: 2020-01-28 06:06:10
Rating: 5
Comment: I would like to recommended this Chevy dealership, very professional and friendly environment, great cars and great deals! Ask for best salesman Van, he is very knowledgeable and I love my new car! Thank you Van for your hospitality, coffee and snack was great! 😘

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Name: M******* S***
Date: 2020-01-15 14:49:41
Rating: 5
Comment: They were great to work with did most of it online & over the phone because we are 80 miles away. They were helpful & courteous. Both Stephanie & Van were great! But the dealership as a whole were great. We got a great deal & felt taken care of. As potential buyers they treated us just as well & an actual buyer so we bought. They leave other dealerships in the dust with customers service. Thanks again great experience!

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Name: M****** L
Date: 2020-01-12 05:07:38
Rating: 5
Comment: This rating was initially built on the back of Casey Allen’s efforts to get me into the vehicle I wanted at a price point that worked for me, but the more I get to know the dealership, the more I like working with them.I like cars, but I hate - HATE - having to negotiate a new car. While the other dealerships I went to shoved credit application forms in my face the minute I walked in while demonstrating a less-than-personable attitude, Casey and his manager Alfonso understood me when I said that I wanted to weigh my options. In the end, they won me over because they were personable above all else. I appreciate Connell helping me accomplish something that was a first for me: Being a new car owner (be careful of Apryl, though, she’s a prankster... but at least she’s honest about it! 😄)Their parts department here is also top notch. I’ve usually found that a lot of dealership parts departments can usually be bland, cramped, and boring. Not here. Their parts area is relatively spacious, well accessorized, and is chock full of GM-authorized parts. Their associates are knowledgeable and helpful (props to Aaron for answering all my questions) while their prices are competitive with auto part retailers.I hope the service department can continue on carrying the torch, because this is by far my favorite dealership in Costa Mesa. Please keep up the good work and give me a reason to purchase from here again once it’s time for me to get into a new vehicle.

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Name: R*** M*******
Date: 2019-12-29 04:48:51
Rating: 5
Comment: Excellent team, they will go the extra mile to get the vehicle you want. I purchased my 2019 Chevrolet Silverado 1500 and Im more than satisfied with their service. Gilbert Fierro you really made this happen and for all the Connell Chevrolet team...keep up the excellent work.

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Name: A**** A****
Date: 2019-12-15 00:35:49
Rating: 5
Comment: I must say coming here has been a great experience. Not only did Steve and Alfonso assist my dad to purchase a new vehicle But they went above and beyond to do so. To sum it up they treated us like family. They provided us with options making sure we left with a vehicle that not only we liked but was within our budget. Connell Chevrolet knows how to treat their customers.

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Name: M******* F**
Date: 2019-11-06 18:11:12
Rating: 5
Comment: My husband and I just purchased the most beautiful truck from Connell Chevrolet and we couldn’t be happier. Tim Connell and staff have set a whole new bar when it comes to customer service and satisfaction. From stepping onto the car lot to the moment we signed on the dotted line our transaction was smooth and honestly a pleasure, which is not the typical when it’s come to car buying. Tim’s no-nonsense, no-pressure, and leading with knowledge approach had us feeling comfortable from beginning to end! We will be back for our next new purchase and highly recommend anyone in the market for a vehicle to stop in to Connell Chevrolet. Ask for Tim Connell and I can assure you won’t be disappointed!! Thank you to Everyone at Connell Chevrolet!!!

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Name: L**** M*****
Date: 2019-10-29 14:07:29
Rating: 5
Comment: Had the best experience here, no pressure and treated me like family. Great customer service from the mechanics to the owner! So glad to be part if the Connell family. I love my new car! Gaspar Sanchez took great care of me, I would recommend to go see him if looking for a new car, he took his time explaining and exploring a couple different options for me and gave me great advice which I appreciate very much. Thank you to everyone for making my first car buying experience the best!

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Name: R*** C*******
Date: 2019-07-26 00:16:45
Rating: 5
Comment: Ive had the best experience with this location. The sales team that sold us our truck were wonderful and felt like family to be honest. We ended up having an issue with our audio equipment in the truck that was handled graciously. Ed in the service department made us feel extremely taken care of and went out of his way to handle our issue. The best part is we dont even live in the area yet he still found a way to make us happy. In the end we would strongly recommend this dealership for anyone looking for a solid experience from start to finish. Thanks Connell Team!

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Name: J*** S******
Date: 2019-06-25 05:10:32
Rating: 5
Comment: Connell Chevrolet is a great dealership! I had issues trading in my car at the San Diego County dealers and drove to Costa Mesa to meet with Tim Connell. Tim was incredibly understanding of my situation and he along with his team were able to work a deal for me getting a new Chevy Colorado at an incredible price. The dealership was professional, clean and very friendly. Tim kept in touch with me before, during and after the purchase, and showed genuine true care for my satisfaction in the purchase. Best staff I have met over years of purchasing cars!

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Name: N**** F**** (***
Date: 2019-05-14 20:37:03
Rating: 5
Comment: Excellent service, straight and direct sale. Sales rep. MIKE was very helpful and knowledgeable about the vehicle we were interested in. Finance department April was also very friendly and knowledgeable about different financing options.Thanks for your help Mike Checkman!

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Name: B F***
Date: 2019-02-20 16:52:58
Rating: 5
Comment: Had an incredibly good experience at Connell. Tim Connell greeted us on our initial visit to the lot, and made us feel at ease in what is usually an anxious experience. He showed us the cars we wanted to see, and suggested we test drive them. After test driving 3 cars, we decided we needed to order a TrailBoss to be delivered in 2-3 months. That was the best suggestion possible. Then Tim made the rental car agreement hassle free and very inexpensive which made waiting for the new car no problem. Lastly, Tim and the service Dept helped us get our 2013 Chevy Suburbans engine repaired. That car had serious engine problems and Tim made sure we made the best decision in getting that car running good again. Connell is the best Chevy Dealership around! Great job guys

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Name: J** P******
Date: 2019-02-12 23:44:47
Rating: 5
Comment: Connell Chevrolet is by far the best dealership Ive ever dealt with. The sales team, the service team and everyone in between is always attentive and helpful. In the past I dreaded going to the dealership because of pushy salesman and the feeling of being just another number. Once I found Connell and purchased a vehicle from them I knew Id never go anywhere else. It was just different there. Ive been in for service a few times and they have only reinforced my initial thoughts of them. I cant speak for everybody but my experience with Connell has been nothing short of awesome.

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Name: C***** K**
Date: 2018-12-05 05:27:12
Rating: 5
Comment: After several months of research, I had decided on the Chevy Bolt as my new chariot. The next step was to find a dealership. There are a handful in the area, but Connell Chevrolet had the highest rating at 4.5 stars out of 5. They also had the most Bolts in their inventory at different price ranges. This lead me to believe that they had carefully curated this assortment to be able to showcase the car and its capabilities. Other dealerships in the area only had one or two Bolts in their inventory; which leads me to think that they may not care to keep these vehicles stocked and that maybe the sales force would not be as familiar with the car. As I scan through the glowing reviews, one name showed up several times: TIM CONNELL. Theres my guy. Id rather not waste time and effort dealing with any potential rookie sales people. Been there, done that. So I went to Connell Chevrolet dealership on a Sunday and asked for Tim. No problem at all. No one tried to swipe me as a client with that oh I can help you instead line. And that tells me a lot about the integrity of the staff at this dealership. There are old business cards framed on the wall from the lineage of Connell men over the last several decades. This family business prides itself on good customer service, not only at time of purchase, but also after the fact. Anyway, I was lead directly to Tim Connell. Tim is very friendly and personable. We spent a couple hours reviewing the cars in the inventory (which was 3 more cars than what showed up in the online inventory), test driving, reviewed all the optional packages, looked at comparison charts, inventory from other dealerships, appraised my trade-in vehicle, prices and incentives. Tim was very patient while I weighed my options. And ultimately, he helped me find the perfect Bolt at another dealership and would have it transferred post haste. He was very transparent with pricing, which made negotiations very easy. Overall, this was the easiest car buying experience I have ever had. It was not confusing, complicated, or misleading in any way. I walked in this dealership for the first time on Sunday. Today is Tuesday and my new Bolt is sitting in my garage. Im a happy customer. Thanks Tim!

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Name: L****** S***
Date: 2018-11-10 21:10:28
Rating: 5
Comment: Excellent service! I was looking for a specific model/color and Tim Connell took the time to actually create and build the car online, then ordered it for me. Within a decent timeframe, I was able to see my dream-car come to life and drove it home that night. No where else took the time to hear what I really wanted but only offered me what they had. Tim was very intentional and communicative through the whole process. I dont actually live near the Costa Mesa dealer and could have gone to a closer one, but I specifically wanted to work with him and his team. Thank you!

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Name: A******** Q
Date: 2018-11-10 04:08:43
Rating: 5
Comment: If you want an exceptional service while buying a car, come to this dealership & ask for Tim Connell. He deserves five stars & more for his services!Professional, courteous, & honest!I bought a car, without even looking at it, because he gave me his word that the car was spotless!He definitely delivered! I mean that literary!He delivered the car to San Diego for me because of my busy schedule at work & specially because I was returning my leased car & needed to get a new car to get my family around on the same day.Long story short; I called the dealership on a Saturday regarding a suburban that was listed on True Car which matched exactly what I wanted, & the operator forwarded the call to Tim.From that moment forward, it was the most pleasant & stress free car buying experience I have ever had.Tim texted me videos of the car, explained everything in details & gave me his word that it was a clean & spotless car. He overnighted the documents of the car & I received it on Monday morning. I sent him a check on Tuesday & he delivered the car to my office the next day at 10am in San Diego!! Hand delivered! Wow.The car is beautiful & Tim delivered! Thank you for your help Tim. This couldn’t have been possibly easier. Definitely recommend him for an easy car buying experience & professional services! Just ask for him!

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Name: J**** W****
Date: 2018-11-03 19:59:14
Rating: 5
Comment: The very best service! There are just not enough words to tell you how easy and fun it was to buy my car. I was not sure which car I wanted and they made it so easy. I test drove about 4 different models and finally settled on my new baby. I would highly recommend coming in and giving them a try. Just walk right in and ask for Tim Connell or Gasper Sanchez. They are the very best! I wont go to another dealer every again!

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Name: D***** M*******
Date: 2018-10-30 23:00:28
Rating: 5
Comment: I must say the guys at Connell Chevrolet are top notch! Not only was my experience here great, but the service department was one of the best Ive ever been too. The technicians fixed my vehicle the first time, and the writers kept me informed of everything that was wrong. I will bring my vehicle here everytime I need service. Also I will recommend Connell to everyone who needs service. Very pleased!

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Name: t*** b
Date: 2018-08-07 19:57:59
Rating: 2
Comment: I had my car serviced here for a check engine light a year and a half ago. This was because I was very busy working and did not have time nor the knowledge to work on it myself. I was told I had a bad Purge Solanoid and it would need to be replaced. It was replaced, I then got a call saying a car part called the Throttle body was very dirty and really needed a service. I didnt know at the time, but this part takes about 5 minutes maximum to access and was very easily cleaned. I have since put on an after market throttle body myself and it took about 10 minutes. I naively agreed to the throttle body service and ended up with a bill for over 584 dollars. This was my experience. I felt pretty bad about it and Ive had a sour taste in my mouth since. Watch out for them adding services, this is to add to their extremely costly labor time which will dramatically increase your bill. But Hey! My car was fixed!

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Name: R*** D****
Date: 2018-04-30 20:28:42
Rating: 5
Comment: Great experience! I worked with Greg Crigger and he was straight forward and easy to work with. It was most certainly the easiest and best car buying experience that I have ever had, and I have purchased quite a few cars in my day! I will work with Greg any time. Everything was faster and smoother that i have ever experienced or expected. Thanks!

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Name: D***** W
Date: 2017-12-10 18:24:53
Rating: 5
Comment: I couldnt have asked for a better experience. I was sitting at another dealership having a horrible experience when a friend called and told me to go see Tim at Connell. I followed that advice and I am so glad I did. Everybody I worked with was so kind, genuine and helpful. Tim, Gaspar, Apryl and John in service went above and beyond to make sure I was happy with my entire experience. I love my new Suburban and I love Connell Chevrolet. I highly recommend them and I will definitely be back.

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Name: K*** T******
Date: 2017-04-09 18:32:19
Rating: 5
Comment: Connell Chevrolet is my go to dealership for repairs to my 2014 Chevy Volt. I bought this car used from another dealership and have it serviced frequently at Connell. They are really helpful and I trust their work. My experience with Todd Mack, my service contact has been great. I had to wait for a parts delivery for a new car charger but he called me the minute it came in. I really appreciated his courtesy! I will definitely be back.

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Name: K***** K*******
Date: 2016-07-12 03:32:41
Rating: 5
Comment: Overall great experience. Ed was great to work with and made great recommendations for next steps to ensure my vehicle is safe and well maintained. I didnt feel any pressure to do any unnecessary maintenance. I received the information I needed for future visits. They even sprayed down my car before I left which was amazing and such an unexpected treat.

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Name: K**** S****
Date: 2016-06-07 04:47:31
Rating: 5
Comment: We have lived in Huntington Beach for 25 years and Ive long lost count of how many dealerships we have bought from and serviced our cars with. Starting with the lease of my wifes car, DJ Martin was the perfect salesperson, now a friend. DJ is honest to the bone, knows Chevy inside and out and just an all around great guy! Our deal was not only fair, DJ found an extra rebate we were eligible for as USAA members that out (closer to home) Chevy dealer never brought up.We service our car there and Mike Burroughs is awesome! He helps as soon as we arrive, honest about how long it will take (which is always reasonable turnarounds) and just an all around good, friendly honest guy.I HIGHLY recommend Connell Chevrolet for sales & service. I was not asked to post, in fact its been years since Ive posted anything online. I felt compelled because all of us car buyers are looking for a place like Connell.Kevin Smith

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Name: T*** T*****
Date: 2016-05-27 17:50:48
Rating: 5
Comment: I live out of state and ordered a new 2016 Corvette Stingray Z-51 from Tim over the phone. What a fantastic experience! This was a referral from a friend. Word of mouth advertising works! Best car buying experience I ever had. Tim matched the big East Coast dealer prices for me. No hassles, no bargaining whatsoever. Truly the most pleasant car buying experience I’ve ever had. I flew into Orange County to pick the car up and drive it home to Carson City, NV. Everyone at the dealership was friendly and helpful. Mike made sure that I knew how to operate everything on the car before I left. That process took over an hour. Very thorough briefing and Mike is very patient! Connell Chevrolet is a top notch dealership and deserves all five stars. I’ll never go anywhere else to buy a car again! Be sure to ask for Tim Connell! He’s the BEST!

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Name: G******* Z******
Date: 2016-05-13 14:45:02
Rating: 5
Comment: Recently I destroyed my rear view mirror on my Volt. Went to Connell Chevrolet and within just a few days they had the part, color coded to my car and installed in a minimum of time. It was my first visit to Connell and I was very impressed. All the staff was friendly, courteous and efficient. I will now use Connell of my favorite dealer for service.

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Name: J** N*****
Date: 2016-04-11 08:08:00
Rating: 5
Comment: I had an ideal car-buying experience! Tim was great right from the first time I talked with him. He was friendly and professional, and was very responsive in answering all my questions over a several day period of time. Without playing any games, he worked with me to get me good deal on both my new car and my trade-in, making my drive from San Diego well worth it. Gaspar was friendly and helpful in his role, too, including finding some things Id left in my trade-in. And Mike rounded it out on the technical side, expertly stepping me through all the operational details. And like the others, he was friendly in the process. I cant say enough about the people I worked with at Connell Chevrolet! And I love my car, too!

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Name: Z** P*****
Date: 2016-01-20 19:51:11
Rating: 5
Comment: Tim Connell was really great to work with. He was laid back, not pushy, and very informative. I never buy a new vehicle on my first visit. I will test drive, ask questions, feel out the situation and then walk away to give myself time to make an informed decision. After concluding my test drive and leaving the dealership, he exceeded my expectations by texting me additional information I asked for. A week later I came back to purchase the truck I was interested in and my experience was absolutely fantastic! I would recommend Tim as an excellent contact person and resource!

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Name: T*** D******
Date: 2015-12-22 17:01:12
Rating: 5
Comment: I had an outstanding experience! Salesman Ryan Studley was great. He listened to what I was looking for and got right to work finding the exact Volt I was looking for. Very easy to talk with and he made the extra effort to test drive the same car (different color) that I was looking for.The finance manager was super efficient and very quickly and completely walked me through the paperwork.The Volt I ordered has not arrived yet and I look forward to receiving it soon.I would most definitely recommend Connell Chevrolet to friends and family.

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Name: L**** L*****
Date: 2015-11-19 06:20:22
Rating: 5
Comment: I called ahead to Connell Chevrolet because I was interested in a 2015 Chevy SS. Tim Connell invited me to come in for a test drive. Upon my arrival I was greeted by Tim and within minutes I was on a test drive. Though he did not have the color vehicle I was looking for he advised me that he could find it within a few days. As promised he located the exact vehicle I was looking for. Within 48 hours. I was at work the day the vehicle arrived so he sent me pictures and a video of my new car and said he just filled the gas tank and he was having it detailed. His coworker Gaspar picked me up from my house and drove me to the dealership later that evening. I had all my paperwork done for my new car in a short hassle free period of time. Another employee went over all the features of my new car with me and made learning the basic features extremely easy to navigate. This was one of the most and only pleasurable car buying experiences Ive ever had. Tim was an awesome straight forward professional as well as Gaspar. Thanks guys for the great service. Looking forward to getting my car serviced regularly at Connell Chevrolet.

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Name: I*** K***
Date: 2015-09-20 15:37:07
Rating: 5
Comment: I was in the market for a new Chevy Volt and before getting the run around at a number of dealerships I ended up at Connell Chevrolet and it was hands down the best car buying experience I have ever had. My sales rep, Oscar, was extremely friendly and you could tell that he wanted a win/win situation for all parties involved. We quickly agreed to a deal and they made no moves to try and change that deal like the other dealerships we had visited.I was in there no more than 45 minutes! Yes 45 minutes! They even tossed in upgraded floor mats that I didnt even ask for. Now thats what I call service!

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Name: L** R******
Date: 2014-08-30 07:13:32
Rating: 5
Comment: I have been going to Connell for 20 years. My wife wanted a Suburban recently and I told her that Connell Chevrolet was the best place in So Cal to get one. Its a very friendly, family owned dealership. We were helped by a salesman named Otto Jimenez.We bought a beautiful Suburban, there were a couple of issues with the vehicle but Otto work diligently to resolve them. Tod Mack in the service dept. was very helpful also and arranged transportation while they worked on our car. Its the kind of service I have come to expect at Connell, Five Star.I was there on a Friday before Labor Day weekend and observed the owners busy at work (leading by example). I see the same people at this dealership that I have seen for the last 20 years and I know they are still there because the owners treat them right.So if your looking to by a Chevrolet or Nissan and want to know that you are dealing with good, honest people then Connell is the place for you....