Crash Champions Collision Repair
Address: 7900 Firestone Blvd, Downey, CA 90241, United States
Phone: +1 562-923-2000
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, Credit cards,
Phone: +1 562-923-2000
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet,
Amenities: Mechanic, Toilets,
Planning: Appointments recommended,
Payments: Debit cards, Credit cards,
Category: Auto body shop, Auto repair shop, Car detailing service, Car repair and maintenance service
Rating: 4.2
Site: https://crashchampions.com/locations/crash-champions-downey-west
Worktime:
Rating: 4.2
Site: https://crashchampions.com/locations/crash-champions-downey-west
Worktime:
| Day | Time |
|---|---|
| Monday | 8 AM–5 PM |
| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | 9 AM–12 PM |
| Sunday | Closed |
Name: F***** A******
Date: 2024-06-17 17:13:51
Rating: 5
Comment: Completely amazed by the work done here. And the customer service was really outstanding especially Abraham who helped me through the whole process.
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Name: J*** L*****
Date: 2024-06-01 20:20:59
Rating: 1
Comment: Took my car in Abraham great guy got my car back two weeks later paint all over the inside speakers or it was wax from when they waxed it from another car took it back again not done today on June 1, 2024 now they’re calling me to come back again at 4 o’clock to pick up my car that they’re done. We’ll see what happens Fide customer here Crash Champions have chains Customer service manager is a great guy Abraham a good guy. It’s just windows down and got pee annd paint all over my car my speakers everything.
Name: J******* V*********
Date: 2024-05-31 15:12:50
Rating: 5
Comment: Good work, on time, communicative
Name: D**** M*******
Date: 2023-11-12 21:22:04
Rating: 1
Comment: 11/12/2023 UPDATE: This is an update to my initial experience/review of Crash Champions Downey West. My vehicle repairs were finally completed on November 11, 2023, a year after the repair shop initially began working on the vehicle, and much of it had to do with the support of the California Bureau of Automotive Repair (BAR). Although my car’s functions now work, the cosmetic wear my car sustained at Crash Champions continued and my car has new and bigger scratches on the body, scratches on the rear liftgate glass tint, chips on the front bumper and passenger side view mirror, curb rash on my right-side wheels, and my lower front bumper does not sit flush on the right side anymore. If I could lower my rating from one star to a negative star review, I would. Rather than help maintain my vehicle’s value, Crash Champions has managed to lower my vehicles value with one really bad repair job.ORIGINAL POST:I needed to get repairs done on my Tesla Model S after being rear ended on the freeway, causing body damage to the rear of my vehicle including the liftgate. I chose Crash Champions out of convenience as they are located near my job, and they are a Tesla certified repair shop. I was hesitant to have my vehicle repaired at Crash Champions since I did not see many reviews from Tesla owners, and the ones I read were for minor repairs. I took my vehicle in on Nov. 1, 2022 with a repair estimate date of Dec. 16, 2022, and my vehicle was getting brand new parts. Everything seemed promising, and my vehicle was ready for pick up on Nov. 30, 2022 in the evening. At first glance, the repairs looked good in the dark; however, upon closer look, it seems like the repairs were a rush job and corners were cut from performing an adequate job. The liftgate was not aligned properly and there is a noticeable difference between the right and left panel gaps. The headliner trim was not placed properly and looks like it is falling off. Also, the brake light strip on the liftgate, and am/fm antenna located in the rear no longer work. The rubber seal at the base of the trunk was torn and they just spread something on it, but it is still torn. They replaced the broken taillights, but the driver rear corner light now collects condensation. The paint hand small swirl and line indentations, but they are noticeable.I’m not sure if my rear seats needed to be removed to perform the repairs, but they had many indentations, look worn out, and they now make squeaking noise when I’m driving. The interior of my car also had parts that were filthy, and other parts had some kind of film on it that had to be wiped off. And coincidentally, one of my daytime running lights no longer works. Crash Champion stated they would repair the radio antenna and the liftgate brake light, and Tesla Insurance let me know that supplemental funds were sent to them for those repairs.I am still waiting for the liftgate brake light and radio antenna repairs by crash champion, but have not received a call to take my car in. I’m not sure if there is a sensor located in the rear portion of the vehicle, but I sometimes cannot fast charge if the climate control is on, and I receive a message that climate control will be reduced, and fast charging may be affected. My vehicle’s warranty ended on Oct, 2022, so repairs are now out of pocket. I am going to need to pay to fully repair my vehicle from Tesla.I would have preferred that Crash Champions would have kept my vehicle until Dec. 16 and performed more adequate repair work. In retrospect, I wish I would have chosen a better repair shop and not one out of convenience. Lesson learned.
Name: R***** L**
Date: 2023-10-18 22:32:45
Rating: 5
Comment: My tesla trunk was damaged from an unavoidable accident. Went to crash champions and Abraham was my service advisor. He was very helpful and they made our car look like new. It was ready earlier then expected. Very satisfied. Thank you abraham and crash champions.
Name: r*** m*******
Date: 2023-08-29 19:25:40
Rating: 3
Comment: **** update***Rating went up to a 3 due to their prompt resolution of my dissatisfaction of the repair. I took my car in and they immediately fixed it.Estimated time of completion was way underestimated, I had to call several times to get a status, their response “it’s just an estimate” and they’re a “busy shop”. Plus I am not satisfied with the repair.Picture on the left is when I dropped off the car… picture on the right when I picked up my car. There’s a visible gap that wasn’t there before.
Name: H**** B***
Date: 2023-07-05 16:29:38
Rating: 2
Comment: The pictures speak for themselves. While they did a good job on the bumper and the dent on the trunk, the yellowish glue is an eyesore. It’s been several days since I reached out via e-mail as told by the receptionist. Still waiting for a response. From what I’ve seen on other Teslas, the glue should blend in with the car color. I’d be happy to edit my review once this is made right.
Name: J*** S******
Date: 2023-05-19 02:19:21
Rating: 1
Comment: They repaired my bumper but after they were done and did the polish of the car they left material and debrief all in the inside of the car.
Name: C**** V******
Date: 2023-03-07 21:54:37
Rating: 5
Comment: Update:Fantastic work. Angel did great body work. I highly recommend bringing your vehicles here...............Abraham has been very nice and professional.I did have to wait long for my initial appointment. But, they are busy.5 🌟 till the work is done.
Name: R** R*****
Date: 2023-02-23 08:34:08
Rating: 3
Comment: My insurance send me here so I can get my truck estimate cuz this lady rear-ended me but they dont fix cars older than 15 years here so I got to take it somewhere else they just did the estimate for my insurance company it was fast and quick less than 35 minutes and you out ......
Name: G******* D********
Date: 2022-05-27 15:34:59
Rating: 2
Comment: I took my car here and it was a simple rear bumper replacement but it almost took two weeks to get it done. Supposedly they kept getting defective rear bumpers. The paint and color match was spot on. My biggest complaint is that the bumper is either defective or misaligned as I see a bigger gap on the left side of the rear bumper. As far as service goes it was great. The place is very clean and the shop itself looks well equipped and high tech. I only have a car which means if they could correct the problem I would be carless or rent a car at my expense which is disappointing. I picked this shop because I read the good reviews and they seemed to be positive for the most part. I have had bad experiences in the past with other body shops that werent the greatest either. Well live and learn experience here. I wish my experience would have been the opposite as I had really high expectations for this place.
Name: B* T****
Date: 2022-01-11 00:25:49
Rating: 5
Comment: My baby (Tesla Model S) was hit by debris on the freeway. I was hesitant to take her to a non Tesla shop but my Tesla insurance company provided a list of auto shops and Crash Champions was the closest to my home.I called and spoke to Geovany who was nice and answered all my questions over the phone. I asked him was he available in 15 mins for me to bring my car in for him to see the damage and he said yes.I arrived and Geovany said the bumper looked fixable rather than needing a new bumper. I expressed I was worried because the sensors were no longer working in the front. Geovany then called Jorge over (he does the body work on Teslas). Jorge emphasizd how he loves fixing cars and he could fix my bumper. He even promised it would look brand new.I dropped my car off on a Monday afternoon with an expected completion date on Friday. I received daily text messages with updates on my car. To my surprise, my car was ready on Wednesday!The polite woman in the front helped me finish the paper work and Elmer brought my car to me! My baby pulled up looking immaculate! Boy did Jorge deliver when he said it would look brand new! Im thoroughly impressed with the body work Jorge did! Bumper in tact, scratches are gone and painted perfectly.Elmer (great personality by the way) was nice and answered all my questions about the work. And Jeff, the manager, came and answered all my questions about the sensors.I am throughly impressed with Crash Champions daily communications via text, the two polite women who set up my appointment and did the paperwork, Geovany who answered all my questions, Jorges body work, and Elmer and Jeff who answered all my questions when I picked up my vehicle.I hope I am never in this situation again but if so, I would definitely bring my car back to Crash Champions.
Name: c***** C***
Date: 2021-03-18 18:33:08
Rating: 1
Comment: Trainer 6 years of experience
Name: L****** J******
Date: 2020-11-11 22:38:53
Rating: 5
Comment: This is a class A shop! I have never been disappointed with the workmanship or the staff. 3 different cars over about 20 years and they still look like they are freshly painted.
Name: E****** J**
Date: 2024-06-25 12:39:44
Rating: 5
Comment: I came to this place to leave my car due to an accident and after two weeks today I received my car. Thank you very much, my car is like new, I really liked the finish. I also want to thank Miguel who kept me informed about my car every day. Thank you.