CTI Mechanical in Battle Creek
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Battle Creek, Calhoun County, Michigan, US
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Site: https://ctimechanical.com/
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Have had such a great experience with CTI this far! I am the clinical Director at a Autism Center, and it is imperative we have heating and cooling needs met. From the very start my interaction with Mindy has been seriously excellent. She responds within a day (most the time within an hour) which is so important to a business when they are managing several other aspects of their day to day operations like myself.she’s thorough and very knowledgeable in her ability to navigate payment/scheduling.Dave was also excellent-after reaching out to Mindy to schedule, he was there within a day, fixed our entire problem within an hour.It’s nice as a business to be able to trust an outside business to do work in a timely and professional manner, so I’m glad we were able to connect!
They installed a new furnace and water heater at my rental and I couldnt be happier with the service they provide! Recently has my personal furnace go out due to an electrical surge. The were so quick and had the necessary parts on hand!I wont call on any other company for these services!! Thank you Cti Mechanical! Thank you Ben and a special thank you to Evan!!
Everyone was very professional and they had a old furnace in a crawl space to remove (a very small tight space)and install a new one. They did it correct and made it the best its ever been with ease and total professionalism. I couldnt be more pleased with my new Furnace and AC Unit and I feel and felt I am in good hands with CTI! I will refer all of my friends and family to this company! Amazing job guys!
I have been using CTI for service for many years and I always get the same high quality of service. All the technicians are knowledgeable, friendly, polite, and respectful. Service is performed in a timely manner and most importantly I TRUST them to tell me and do the right thing.
We’ve had CTI come out for various services over the years, but most recently, they installed a Unico high velocity duct system for us as well as a heat pump. The crew that came out each day was fantastic and it was clear that they absolutely know their business.They took time to make each vent centered and placed them smartly so that it seems like the ducts have always been part of the house. We wouldn’t even know the new system is there except for in the basement, but even down there, they did a wonderful job of placing the ducts so that we still have our space. The system is working flawlessly so far and we couldn’t be happier.CTI is professional, punctual and they keep their workspaces clean. They masterfully installed a modern system in our nearly 100 year old house and made it look easy. Thanks!
With the closing on my home sale just days away, my old furnace expired. I contacted CTI Mechanical. Zach came and gave me a quote of a replacement. He recommended a product that was appropriate for the size of the house, and within my budget. He was very knowledgeable about any rebates that were available with the purchase of a new furnace. When I asked him when it could be installed...he said his crew could be there at 8:30am the next morning! And they were!! Jasce and Derek were very efficient in their work, and took special care to insure a clean work environment. In short, I couldnt be more pleased with the product and the people.
Excellent service, both on setting up and arrangements to my appointment. The associate was very knowledgeable and went above and beyond what I believe would be their duties. Thourguouh and both very professional employees that ensured that I knew my options and the work to be done. If you chose another service you will be doing yourself injustice.
I was in the market for wifi thermostat and had called numerous HVAC contractors about getting one installed without much luck. Then I called CTI and spoke with Ashley in the office. She listened to what I wanted and told me she would talk to Mason the service manger. Ended up speaking with Mason and emailing back and forth about what I was looking for in a wifi thermostat. Mason suggested the Sensi WiFi thermostat, this is turned out to exactly match my needs at about half the price of other models. Mason had Alex stop by my house and verify what would be needed for the install and give me a price. Alex was very knowledgeable about the Sensi as he had one himself. Mason ordered a new Sensi to make sure I had the latest version as I was using Alexa to control it. I started dealing with CTI on 7/25 and had my new Sensi installed on 7/31. I could not be more pleased with my new Sensi and the service I received from the staff at CTI. Alex did a great job on the install and answered all my questions and concerns.. Alex had the new stat installed in about 15 minutes and stayed until we had it working with Alexa and responding to voice commands. I will be recommending CTI to my friends and Family for there heating and cooling needs.
The team was incredibly responsive. Our water heater broke on a holiday weekend and they were installing a new one that day. Their communication was amazing. They made something that is usually very stressful, seem like it was not a problem and they were happy to help! Highly recommend!
CTI went above and beyond. I scheduled for the first available (a few days out) but then they were running ahead so they moved me up to right now. The technician Evan was awesome. He was super friendly and professional. He answered all of my questions and there were a lot, he diagnosed the problem, gave me recommendations and told me how to help extend the units life until we could get a quote for a new one. Zach came out for a courtesy check and again was super informative and professional. Thank you! Highly recommend CTI mechanical.
The technician, Zach, was very professional, proficient and knowledgeable. He diagnosed quickly the problem with our furnace. The companys response to our request for their service, to help with our furnace that had stopped working, was quick, within 2 hours. We are very pleased with this company.
CTI was all around great! The girls in the office were very friendly and tentative every time I called! CTI got us in very quickly, within hours of the same day I called. Tony came out to check our AC unit first and found the issue everyone dreads. Replacement! He made the process easy. He called Don right away and they were out to do the estimate the very same day! Don was very informative and gave us lots of different options for the new unit. We had our new unit installed by Evan within 2 days! They were very accommodating of our work schedules as and were a hit with our dogs. Everyone was very nice and knowledgeable, we appreciated it during a stressful time.
Arrived within estimated arrival window. Received text confirmation when technician was on his way which included a professional photo, which I appreciated. Friendly and professional. Was able to identify the leak and fix it. Helped to ensure all pilot lights were lit before leaving. Conscientious of home and property. Excellent experience, would highly recommend.
Tony came to do our semi-annual system checkout and maintenance. He was able to come early, and was very pleasant and respectful. When he entered the main part of our home, he even had plastic coverings on his boots so as to not leave any marks on our carpet. He did a great job, answered all my questions, and went over the findings with me at the end of his work. He did a great job, which Ive come to expect from CTI. They are great to work with!
Today we had one of their employees come out and check our furnace as part of SEMCOs free furnace tuneup offer for the month of March. The employee told us that our furnace needed to be replaced and that it was spewing out carbon monoxide levels that were off the charts due to something being broken in the heating element. He wouldnt give us the reader number when asked. He then informed my fiance that we would die within 15 minutes of running this furnace non-stop because of how much carbon monoxide it was putting out. After this appointment we decided to test it ourselves due to shock and confusion. Weve been living here for over 2 years with no health issues that would point at carbon monoxide poisoning. After getting a $1,500 reader over to our house with a highly skilled individual running it, we looked at what the employee was trying to tell us. We never got a carbon monoxide reading above zero the entire time we tried to test it, inside and outside of the house. Ever heard of hiring a second company to see if the first did their job correctly? I highly recommend it if you can afford to do it. Not only that, but the furnace has NOT been in use for the entire 18 years it has been installed, as the company suggests, more like 14-15 years. This adds even more proof that our furnace does not need to be replaced. I will never use this company for services ever, and I dont think that anybody else should either. They are obviously not honest people and would rather give you something to pay for then help you fix the problem. Their reply is even more hilarious because now theyre just trying to save face. Dont waste your time with these people. Theyll just lie to you.
Well awoke at 4:30 in the morning with no heat. At 8:00 am we called several contractors in Battle Creek and were told this is their busy season. The soonest they could be here was 4 days away.Ashley at CTI listened patiently to my panic laced story and told me that they could have a repair person to my home between 3:00 and 5:00 p.m. today! As it was quite chilly outside, and inside, I was thrilled.I received a text confirming my appointment, and another text at 2:30 saying at the technician was on his way. Evan was very knowledgeable, polite, and seemed very concerned about our safety and well-being as the informed us that we had major issues and needed a new unit.He took the time to show the issue to my husband, and then in addition to me as well. He explained in language we understood, he was clear and concise.Although the outcome of his visit is not a happy one, we are very happy with Evan and with the way he handled todays visit.
The CTI team are professional and courteous, and they do excellent work. Chad and the team replaced our entire aging heating/cooling system and everything went smoothly - start to finish. The crews were clean and respectful. The plumbing and duct work is neat and the equipment is top quality. The new system is installed and working beautifully. Thank you!
These people are absolutely the best . We recently had another company do some work that was creditable, but took longer that necessary and to top it off, they told us that they werent qualified to so. W were left with a partially completed job. Called CTI and they came out the same day and gave us an estimate and their people competed it and were obviously competent and knowledgeable, but also friendly and polite. They made such an good impression on us that when we needed a new furnace, CTI was the only company we called. They are replacing our furnace next week. WONDERFUL company and people.!!!
The technician was cheerful, polite , friendly and extremely patient with all my questions and having to repeat explanations when I was too addled to understand him the first time. He couldnt have been sweeter about it. Overall it was a great experience and I highly recommend CTI. Their employees are the best and the service is always 5 star.
After having CTI install a furnace system and yearly maintenance. We had a water heater break after only four years. We called an expected a professional solution. We were told by Tina, that a technician would be here Friday to look at water heater. After being told by tech the water heater needed to be replaced. Tech was informed we have a Home warranty , he said he would have someone out that day to replace it. If it is not covered by home warranty the water heater was still covered under MFG warranty. We were told the water heater would be submitted to Home warranty immediately . This was at noon. We called back and nothing had been submitted, we called back again and not submitted. Finally submitted to home warranty, they denied , So We called and told Tina just submit to Mfg warranty. We were not getting any where after four calls. Tina preceded to tell us we called too much, and go into a tirade about customer service and how they were doing us a favor . We were told by Tina she would call back on Friday after speaking with Chad. Guess what no call. We informed how we gave you over 30,000 dollars of business. Was surprised how unprofessional Tina was . Will never do business with them again.
The company was able to send someone over the day after we called! Brandon was extremely helpful and nice! Explained everything that he was doing and that needed to be done. Very professional and courteous.We decided to use CTI when our AC (and come to find out, our furnace) needed replacing. Everyone we talked to and worked with was awesome! It is hard to find people that actually care about the product they are selling and really just want to do a good job for you and your family! Really appreciate all their hard work! Thanks so much guys!
Awesome service! We came home to a cold house and made an evening call to CTI Mechanical. Within minutes we received a text saying Zach was enroute to our house. We even received a picture so we knew who to expect! Zach came in, covered his shoes, and quickly fixed our furnace. Within an hour from the time I called, our furnace was fixed and running. Zach was professional and took time to explain what had gone wrong. The price was reasonable, too. Thank you to CTI Mechanical for making this a smooth and pleasant experience!
On June 8,2020, Mason, CTI’s Field Manager came to our house to do a furnace and air checkup.He was on time and very personable right from the moment we met. He explained everything he was doing and answered any questions we had.We’ve been very pleased with CTI and would recommend them highlyThanks again Mason for making our house cool and comfortable.
I have a 31 year old Series 2 Burnham natural gas boiler. I was lucky enough to have a knowledgeable technician, Brandon, come out and service it. He did an amazing job of diagnosing the issue, and repaired the boiler without fault. He explained each step, as well as give advice how to make sure we never had a reoccurring issue.Update:I had Tony M. And Bob As my field service specialists today for a new home I recently purchased. This house had not one but two gas boilers. They were very polite, professional, and gave me a great breakdown of the individual boilers. Always great service when working with CTI!UpdateToday I had a technician out to service in air conditioning unit his name was Evan H. Very customer first friendly and explained everything that was going on with the air conditioner to try to get it back up and running!
Honest. Great Price! Efficient and friendly. I highly recommend.CDI was my second opinion and thank goodness for them! Tony was able to spot issues that the other did not. CTI is honest and does not try to take advantage of women. They were able to diagnose the problem and fix it for half the price of their competitor. (The competitor said I needed a whole new system)Don Keegan could spot right away that my ac unit had at least 5 to 6 years of life left.
Zac/CTI did an absolutely awesome job on my old unit. He worked hard and made sure everything was working well before he left. He arrived on time, very polite and knowledgeable. I am very satisfied/happy with the job he did. I would not think of calling anyone but these guys! Thank you very much Zac and CTI Mechanical.
I highly recommend CTI Mechanical for your residential heating and cooling needs. Before calling them, I researched the areas heating and cooling professionals and they rose to the top. When I called CTI Mechanical, Ashley listened to our needs, explained our options and scheduled our appointment for within less than 24 hours. Tony was prompt, courteous and asked if I had any questions before he started. He explained everything from the Maintenance Agreement we purchased, to the reason for our A/C issue. We are very happy customers!
CTI Mechanical was great to deal with from start to finish and Brandon was very pleasant and professional. He was there when scheduled and I received a text message with a picture and short introduction letting me know he was on his way to my house so that I knew right when to expect him. I would definitely use CTI again and plan to check into their maintenance programs for my furnace and air conditioner.
As always, the CTI maintenance technician provided excellent service. Our combination of multiple heat pumps and a backup generator on multiple levels makes for challenging maintenance work.We received an email before Tony arrived including a photo of him—a great idea for security purposesTony listened carefully to issues we had noticed in addition to performing the regularly scheduled maintenance. Everything seemed to be “purring” when he leftCan’t imagine any better hearing/cooling contracting company
CTI has always been a pleasure to work with. Alex came out today, and has been our technician before. He is kind and courteous. He is knowledgeable of the equipment, offers tips and suggestions, and is respectful of our home. We look forward to seeing CTI back in the fall for another check up and know that if we need them sooner, they will provide excellent service.
When I noticed the house was cold (in Feb) I called CTI. Tony came out immediately and found a sensor was shorted out. He was friendly and personable, someone I felt very comfortable with and it was like my close family was in my house. *(I know that sounds odd but the way he did his business and troubleshooting its how it felt) He checked the whole system out to make sure it was safe and found a sensor was shorted. He didnt have the exact sensor but called someone to drop one off that would work in the mean-time and got my furnace up and running. the next day he returned with the proper sensor and changed it out just to make sure the job was done right. ill go back to these guys every time. they are trustworthy and i can count on their honesty. they stand by their product and service and you wont get the run around. Great Job guys!!!
This company is the best i have ever worked with!! Our furnace was old and costing us a fortune..we called on a Friday they came out within an hour and we got our new furnace installed on Monday. The best customer service, sales, everything about this company was a 10. They cleaned up their mess and left everything very neat and clean. Kept us informed of progress durung the job too. Highly recommended.
Great service. The staff that put my water heater in were very knowledgeable. When I needed help related to the new heater, the fellows came and filled me in on what my questions were etc.Toni, Alex and Brandon were most helpful. Will call CTI if I need further work in the future.
Our furnace had a catastrophic failure. CTI Mechanical was the ONLY contractor that was able to install a furnace the next business day, at a very agreeable price. We got their top of the line Lennox furnace completely installed by 2 competent and professional technicians the very next day. Cant say enough about these guys! They did a great job!
Every aspect of this transaction was perfect! Dispatch was very friendly, respectful and helpful. The technician (Zach) was very knowledgeable, helpful, respectful, efficient and kind.I will definitely recommend this company to others and will use them in the future if needed.
Our furnace had stopped blowing warm air and was struggling to ignite, so we called CTI for a furnace tuneup hoping it was just dusty or something was loose. Tony arrived right on time, was very kind and professional, told us what he was doing and answered all our questions. It only took about an hour to get it working right again and cost $99, which is right where estimates on Google said it would be. I will definitely be calling this company again in the future.
Brandon was at my home with a smile. He quickly diagnosed the issue with my air-conditioning and had it fixed in less than 45 min. Im a full-time caregiver and the extreme heat was exhausting, with the heat index at 97. A/C went out Sunday night. Monday being a holiday I asked to be put on the schedule for Tuesday. CTI quickly accommodated my needs. I give them a 10 for customer service and professionalism.
Awesome staff, very helpful, and a very clean office. I had a capacitor go bad over the weekend. Thankfully CTI had my part in stock and the salesman(I believe his name was Rick) answered all the questions I had and even made a wonderful suggestion. All around great place. I would do business with them any day of the week.
My experience was great. Brandon, was very informative and polite.He answered my questions, and also explained the central air and heating system. He was quite informative and very thorough with his job.I definitely would recommend CTI Mechanical to family and friends.
My husband found this business during a search for Air Conditioner repair businesses. He read the other reviews and so he asked me to call them to fix our A/C that suddenly stopped working. They would have come out that day, but it was a Saturday and I decided that Monday would be soon enough. Brandon was right on time (8-10 a.m. window but they said they would be there by 9 a.m. and they were). He had it running again in about an hour. He explained and showed us everything he did, and answered all of our questions. We hadnt had any maintenance service done since we bought the house 7 years ago, which pretty much was the problem! We will DEFINITELY have them back out every year to clean and service it from now on. Its an older model, but thanks to Brandons honesty and skill, our old A/C unit still has plenty of life left in it! The cost for repair was very reasonable and we even discussed new unit options when the time comes. Well be calling them for that as well when the need arises.
We had a fantastic experience using CTI! We came home after a long day to furnace out and temperature dropping. Alex took us through some troubleshooting over the phone and offered to come that night. We chose to wait until the next day so kids could sleep and he was promptly there following day and quickly replaced the part and within 30 mins it was operational again! He also gave us some tips and information about the furnace we have, since we recently purchased the home. It made an unpleasant house issue as pleasant as could be under the circumstances. Thank you Alex!!! :)
Our AC stopped working so I called CTI for help. They dispatched Brandon and he showed up less than an hour later which was a great response time! Once Brandon arrived, the problem was not obvious and required some troubleshooting. Within minutes, Brandon had diagnosed the problem. He explained what needed to be done and in less than 30 minutes, had us up and running. I was very impressed with Brandons troubleshooting skills and professionalism. Thanks for a job well done, Brandon!
In response to your request for a review of my last experience with CTI. First of all, my AC is now working up to par and I couldnt be more pleased. The service man was polite, pleasant, informative and acted in a professional manner. Give him my thanks and gratitude. In the event service of another kind is necessary Im sure I will think of CTI.
I had a wonderful experience with CTI. Worked hard, on time and provided professional work and care of my house. I would and will be using them again in the near future. I would highly recommend the Battle Creek CTI for any and all your cooling and heating needs! So impressed!
I received an email just ahead of my scheduled appointment. Shortly after Mason Moore arrived and right on time. He went right to work and quickly identified the problem. As he worked he also educated me on how my system works. It’s obvious that Mason is an expert in his field. I would say there is a noteable difference between CTI Mechanical and other contractors I have used previously.
Very professional. Arrived when agreed and finished when agreed. Cleaned up work spaces well. A little short on operating instructions, but most basics were there. Nice to have people in their office to talk to instead of an voice mail or answering machine, one of the reasons I went with them, means they are available for any issues.
CTI installed new furnace and central air. Had one small problem and they immediately returned and corrected the issue. The guys cleaned up behind themselves, couldnt even tell theyd been here. Love the new Lennox air, very quiet. Im sure the furnace will perform just as well. Great job CTI. Thank you.
Called due to non functioning AC unit. Technician was on time, and polite. Explained to my wife that the unit could not be repaired due to age, and new laws about refrigerant. Sales associate came the following day and quoted a new system. This is a claim so we needed a detailed explanation as to why the current unit was non repairable for the insurance company. We recieved the information about a week later to forward to our adjuster, I received a call from CTI to let us know if we have any issues with our insurer, to please have them call CTI
CTI Mechanical personifies all that goes along with a professional, knowledgeable, customer service oriented company. I cannot say enough good things about them!They literally came to the rescue twice in a two month period for myself and my husband - once for a frozen water heater, and a second time for a non-working furnace.
Great Service, CTI provides fast repairs while using the latest in HVAC tools for proper diagnoses. Alex the Service Tech was friendly and very Knowledgeable in all aspects of HVAC. CTI provided impeccable service within 24 hours of the time I called. Very affordable and fairly priced, I will be using CTI in the future for my other properties!
Tony M. has been at our house several times to service the furnace and heat pump. He is professional, knowledgeable, explains what is going on and takes time to familiarize me with the heating/cooling unit. He explains the prices and is thorough in his work. A great technician!
Ive relied on CTI on several occasions over the past 8 years or so. We first had them replace our hot water heater. The crew was prompt and very courteous. They wore slip covers on their shoes, which made this momma REALLY happy! Sometimes it really IS the small things! Every person Ive encountered, both in the office, and in the field, have been wonderful, genuinely honest people. I would feel 100% confident in leaving any of this staff in my home without me being here. That in itself speaks great volumes in todays day and age.They work efficiently, and I know theyre only doing what NEEDS to be done, versus a couple other companies that weve used in the past who do business differently than that. If a part isnt on the truck, they leave and go get it immediately, so the job is only left unfinished as short a time as possible.When we moved, we had Chad (the owner) do a full inspection on the home we were buying, because I knew he would be more than honest about what to expect with our forever home. Weve had them here for a furnace cleaning and to work on our electric fireplace in the past 3 years. Again, both servicemen were wonderful, respectful, and efficient in their process. Were in need of a repair on the fireplace, and there is no one wed call, other than CTI. No one has earned the trust that this company has earned.We live in Scotts, clear out around Long Lake, and I saw 3 CTI vans at a lake house just last week, so the goof word is spreading!! CTI is a business jam-packed full of good, hard working, honest people, who do business the right way. Dont trust your heating and cooling to anyone else. I truly believe youll be happy with these good people :)
Brandon came out and saved me $230 over the first technician who said I needed a blower motor by doing his due diligence and checking the circuit board, which he showed me was shorted out. He could have just sold me the motor and I would have been none the wiser. He was very nice to my granddaughter who was very happy to have been greeted. I will be asking for him by name in the future. Good honest help is hard to find. PS I think this guy needs a raise.
I feel like he told Me exactly what I already knew and told them over the phone what I suspected was wrong with my furnace. They didnt have the part when he got here, which was fine, but he then left and called back minutes later to tell Me that they had the part for $330, which I feel was over priced for a induced motor. Every where that I checked around for pricing was no more than $200 the cheapest being $119 on Amazon. I then went on google asked how to trouble shoot a induced motor. Long story short they told Me to shut off the power to the furnace then see if the wheels on the motor spin with a flat head screw driver. I went to spin the wheels and the wheels were stuck because a hard piece of plastic of some sort was stuck in between. Once that popped out I spent the wheels a few more times manually then powered everything back on and now I have heat! Im out of $70 for him coming out to do ABSOLUTELY nothing plus I would have been out of $330 if I had told him to come back! Instead I told him I would call them back! Overall, he seemed nice!
Tony M. from CTI Mechanical was our service person. We were notified when he was en route and he arrived promptly at 8am. CTI installed our Lennox furnace in 2012 and Lennox air conditioner in 2017. Today was regularly scheduled Service Agreement to tune-up the AC. All was well. Tony was professional and communicated everything clearly. We recommend using CTI for your HVAC.
Our field tech, Brandon, was very friendly and knowledgeable. He explained what was causing the leak with our unit as well as talked about the process on how they would replace it. He demonstrated an understanding that left us confident in his ability to have the unit up and running efficiently in no time.
Great Co. Friendly office staff if you have issues they get someone out the same day. I just had Branden out something that a day to fix he found a way around it had my A/C back running that day he took the time that means alot to me and came back a week later to make sure things were still good and running well thats again Branden ☺
Anthony arrived on-time very professional answered all my questions explained what he was doing really seem to know his stuff this is a top-notch company and also Anthony being a very professional individual and I would highly recommend them to anyone with heating or cooling needs.. I am very satisfied customer and wil not hesitate to use their company services in the future
Total reviews rating 4.9
199 Reviews for CTI Mechanical 2023:
Review №1
2022-05-19Excellent experience! The men arrived on time and were very friendly. All workers gladly wore masks, correctly, for the duration of installation (per my request) without needing reminders, which was amazing! I’m very impressed with the care they took to place drop clothes down to insure they didn’t track mud and dirt throughout my home. They even took the time to clean the area in which my furnace was installed. They also helped me reset my Nest thermostat to insure everything was working properly. I will definitely recommend CTI.
Review №2
2022-01-31Excellent customer service, excellent installers. Very professional left my house very clean would highly recommend CTI. My family was with no heat for a week. Other companies would not install right away wanted me to wait a month or longer. CTI came out on Thursday gave me an estimate and installed it on Friday awesome company
Review №3
2022-03-01Received text to know when they were coming. The Tech was so helpful by explaining several items and he was extremely knowledgeable.The professionalism was stellar and I will definitely use CTI for all my HVAC needs!Thanks Evan for checking on my warranty for the parts.This furnace has given me fits since it was installed five years ago.
Review №4
2022-05-20UPDATE...They came back and installed the A/C unit sooner than expected. We have never had such amazing service from any business like weve had from CTI. Professional, great price, friendly, timely, and totally clean up everything! A real breath of fresh air. Thank you again!Called in the morning and they came out hours later. Bad news for us but they are so professional and definitely will be having them replace our furnace now. A+ for sure!Now to finish this review. CTI is one amazing company! Weve had many service companies to our homes over the years, BUT CTI is by far the best.Every person we talked to was friendly, professional and so accommodating.Called on a Wednesday and had a new system installed the next day and it was the coldest week of the winter. Shout out to Kevin, Jack, Ben and the amazing 5 young men who sat in our crawl space all day hooking it up. We so appreciate you all! Thank you thank you!!!!
Review №5
2022-07-07No one would work on my wall Mount AC but they knew all about them. I’m in the army have a wall Mount on the front of my 18 wheeler trailer and no issue of coming to help me out! Thanks 100% and glad you could diagnose the issue!
Review №6
2022-08-04Great experience!! They got our ac fixed quickly and were very nice and told us what was happening along the way! Definitely recommend using them!!
Review №7
2022-01-13Best customer service ever! Technicians were very respectful, knowledgeable and clean. We will be recommending to friends and family. Furnace died on Monday and had new one installed on Wednesday. Thats what we call great customer service.
Review №8
2022-01-27CTI Mechanical was great from Alicia on the phone to initial inspection by Cody, quote by Jack and installation by Dave and Josh. Everyone was pleasant, professional and experienced. Thank you all so much for the quick and expert response. My home is heated and I am worry free.Sandra Bryant
Review №9
2022-02-16CTI is awesome! My elderly mother was unaware that her fuel oil furnace had run out of oil during the night. When the oil was replaced she needed a technician to bleed the oil line and service her furnace but Battle Creek has almost no one that services oil furnaces. After calling a number of the most popular heating/HVAC companies in Battle Creek and Kalamazoo, I located CTI Mechanical on the internet. The were unbelievable! Within 2 hours a technician was at my mothers home, even prior to the delivery of the oil. He confirmed that the problem was that she was out of oil and returned immediately following the oil delivery. He ultimately got the furnace running and serviced the unit for her. She is planning to relocate in the near future but we will use CTI regardless of her location in the area. They are a great example of good business and great customer service.
Review №10
2022-06-16This is truly one of the best contractors I have EVER worked with! Ive known the owners for some time now, but this is the first major work their company has done for us. ALL the fellows who came to work on our new HVAC system along with everyone in the office were all very professional, extremely courteous and respectful of us and our home. What else do you need? Would I recommend them? Absolutely! Top Drawer service and top quality associates! Let them take care of your heating and cooling needs and you WONT be disappointed! Heck yeah, Ill give them an endorsement!