CubeSmart Self Storage

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Name: T M
Date: 2024-05-06 22:11:26
Rating: 5
Comment: Ive probably had 15 storage units in my life within the greater 48.....and this one is the best by far. The professional, helpful, and friendly staff as well as the convenience of location from the 10 freeway allow me to drop in quickly and gather supplies, tools, and materials quickly and easily which makes it a 5 star place for me and my business.

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Name: m****** m*****
Date: 2024-05-01 00:57:28
Rating: 5
Comment: Tammy and Kenneth have been very nice and helpful

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Name: A****** F********
Date: 2024-04-30 18:16:57
Rating: 5
Comment: Clean property, helpful staff, and I never felt my personal belongings werent safe here.

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Name: J***** T*****
Date: 2024-04-20 00:21:19
Rating: 5
Comment: Overall great customer services.

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Name: K****** B***********
Date: 2024-04-19 19:52:46
Rating: 4
Comment: Very nice and fast. Took no time at all.

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Name: V** B****
Date: 2024-03-28 18:33:33
Rating: 5
Comment: Kenneth and Tammy are always helpful and really take care of the customers and property.

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Name: P*** A********
Date: 2024-03-24 01:35:40
Rating: 3
Comment: What made my experience good there at cube?Smart was very clea very professional Its just getting a little too expensive.

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Name: M** I****
Date: 2024-03-17 00:23:22
Rating: 5
Comment: Tammy and Kenneth are always so helpful and friendly . I will always recommend this place.

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Name: D B
Date: 2024-02-23 18:44:58
Rating: 5
Comment: Excellent customer service really feel appreciated as a customer by the staff five stars for sure

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Name: I*** V***
Date: 2024-02-04 19:06:29
Rating: 1
Comment: The store managers is awesome staff great just the rent and fees are so high plus the late fee no way I would recommend this place I found a cheaper place close to home and amazing.

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Name: C***** M
Date: 2024-02-03 09:49:54
Rating: 5
Comment: This place is great very friendly and professional

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Name: J**** S*******
Date: 2024-01-27 20:10:13
Rating: 5
Comment: It was great were helpfulAnd cretinous

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Name: J** J********
Date: 2024-01-06 18:30:22
Rating: 5
Comment: My wife and I received wonderful service from Tammy. Everything was ready for us when we arrived for our storage and her people skills were outstanding.

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Name: J*** B******
Date: 2023-12-30 02:23:45
Rating: 5
Comment: Friendly helpful staff. I wasn’t moving the hasp over to open the door, she came right over to show me. She was very nice. The storage was nice and clean. I recommend cube smart.

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Name: B****** R****
Date: 2023-12-01 18:43:39
Rating: 5
Comment: The place was clean. They were fast and very respectable. Very friendly people.

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Name: R***** T*****
Date: 2023-11-22 19:19:50
Rating: 4
Comment: The customer service was excellent. Very friendly staff as well. The only reason I didnt give 5 stars is due to prices.

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Name: L*** M*****
Date: 2023-11-11 18:09:37
Rating: 5
Comment: Great customer service. Highly recommended!

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Name: E*** E*******
Date: 2023-10-29 12:55:11
Rating: 1
Comment: My first and last experience with cube smart storage. From day one I reserved a unit online for $176.00, was charged $186.00 when I signed the paperwork. Tammy asked me if I wanted to the 35% deal and I said yes but she didnt apply the discount. Then the final straw was I lost track of time, didnt realize it was after 10pm, she Tammy comes full speed in her pjs yelling and screaming, cursing at us. Threatening its going to cost us $50.00 to leave. Kept asking us how are you going to leave?He went in to her office started typing on the computer, i knocked several times before she finally replied.A professional manager or employee would of asked what happened,you know its after 10pm you need to leave. Tammy is very rude, the storage unitsare high priced for what you get. I hope my review will help someone from making the same mistake I made.

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Name: L**** L***
Date: 2023-10-18 18:46:35
Rating: 5
Comment: I can’t say enough about the staff here . They are so helpful and do everything in there power assist you in every way . I have had my stuff here for over a year and I highly recommend them to anyone looking for storage. I even have moved and refuse to move my stuff to other storage do to the level of service that management gives.

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Name: K**** R*****
Date: 2023-10-06 05:43:32
Rating: 5
Comment: They are very friendly and helpful

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Name: A B
Date: 2023-10-01 17:56:39
Rating: 5
Comment: The team at this place is allways great and outstanding for they costumers ..

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Name: W****** G****
Date: 2023-09-20 19:09:33
Rating: 5
Comment: Always clean, easy access and seems very secured.

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Name: R****** L* W* C***** (***** B*******
Date: 2023-09-16 20:55:31
Rating: 5
Comment: I was treated very good by all the employees. Ive been there for a few months now and theyre still kind and helpful. Thank you cubesmart

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Name: A***** P****
Date: 2023-09-06 00:15:21
Rating: 5
Comment: When I came to make the rental unit official the process took less than 5 minutes. Tammy was very nice, helpful and informative. Kenneth also helped with some questions I had.Overall it was a quick process, they also informed me about their app, super convenient for me.The units are gated, you can use the pin pad or app to open the main gate. The unit I rented was clean and spacious.Thank you Cube Smart team!

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Name: A*** P****
Date: 2023-09-06 00:07:39
Rating: 5
Comment: Before going in I called, associates over the phone are noce and informative.When I came in to make the rental official the process took less than 5 minutes. Tammy was very nice, helpful and informative. Kenneth also helped with some questions I had.Overall it was a quick process, they also informed me about their app, super convenient for me.Thank you Cube Smart team.

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Name: E M
Date: 2023-08-30 00:21:26
Rating: 5
Comment: Good location for commercial and RV parking!Clean lot, close to the 10 freeway and great access hours.

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Name: M*** T*****
Date: 2023-08-27 16:13:50
Rating: 5
Comment: The registration and customer service I received was great. The move in process was very easy and my unit was immediately accessible.

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Name: L**** M****
Date: 2023-08-20 16:46:06
Rating: 5
Comment: Tammy was so nice when I got in there! She was so helpful and explained everything thoroughly to me!

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Name: l*******
Date: 2023-08-19 20:58:46
Rating: 5
Comment: Rental was fast and easy. Staff onsite walked me over my rental agreement and answered all my questions. Property is very clean. No issues whatsoever. Happy with my storage unit!

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Name: W* A** G********
Date: 2023-08-15 20:36:21
Rating: 5
Comment: Clean property, friendly staff! Definitely recommend this facility to anyone looking for storage!

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Name: A G
Date: 2023-08-15 19:04:40
Rating: 5
Comment: Best Service and the BEST management!Always keeping the lot clean / safe. Cannot think of a better location with a more thorough and hardworking team !

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Name: A******* M*******
Date: 2023-08-15 01:36:32
Rating: 5
Comment: So far customer support is great!

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Name: A** m
Date: 2023-08-11 18:20:00
Rating: 5
Comment: Ms. Tammy helped me to rent a storage and showed me all the storages and I was able to find a good storage for my stuff at a good price.A kind and friendly ladyThank you Miss Tommy kenneth

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Name: K******* S********
Date: 2023-08-10 05:52:10
Rating: 5
Comment: The management is awesome. They go out of their way to assist you and to make you feel at home and secure. They are simply the best!

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Name: M*** S******
Date: 2023-08-09 21:43:57
Rating: 5
Comment: Cubesmart is such a great place to store for affordable & great service.I have rented here twice now and both times had really great experience.

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Name: a** h********
Date: 2023-07-19 20:08:20
Rating: 5
Comment: It has polite and kind staff, including the lady who works in the office

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Name: B****** F*****
Date: 2023-06-23 21:03:21
Rating: 5
Comment: WowSuper place and great support staffWe loved working with Kenneth and Tammy.Barbara and Jesse

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Name: k******* s********
Date: 2023-05-22 23:20:04
Rating: 5
Comment: I have consistently maintained at least 1 storage unit & sometimes more for over 20 yrs. I have experienced many storage properties with various management styles . Out of all properties I rented from, Tammy & Kenneth are by far the most professional, helpful, caring and friendly management team that I have done business with. They really go out of the way to make your rental experience the smoothest & most comfortable possible. They truly care about their customers & property. Its obvious that they enjoy their work. They are really a great team. You cant go wrong when you rent your unit from them. They are the best.

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Name: j*** G*****
Date: 2023-05-17 21:54:18
Rating: 5
Comment: Friendly staff, awesome customer service and good prices!

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Name: G**** C****
Date: 2023-05-17 17:37:41
Rating: 5
Comment: Very nice facility w/outdoor covered RV/vehicle parking (rare find) in a safe neighborhood. Kenneth was exceptional & went above expectations to accommodate my reservation when I was in a slight pinch. He made sure my move in process was smooth & successful. Gate access hours is good & easy. I really appreciate it!

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Name: V****** T******
Date: 2023-03-25 20:38:37
Rating: 1
Comment: I would never recommend this storage to anyone there always getting broken in to and the insurance company will not pay you back the things they stolen from you. Also the people in the office dont help you in nothing. They also stold my information and my kids birth certificate, the state send me a letter stayding that there identity was being used and they gave me the exact dates they were being used and it was the exact dates when my kids information was stolen from the storage unit. I really believe that its the people that work there.

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Name: B**** C***
Date: 2023-03-12 15:39:53
Rating: 5
Comment: Professional well maintained descent rates easy to pay monthly but the lot space for vehicles are very limited, no options for anything over 30 feet in length.

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Name: J A
Date: 2023-03-10 19:54:40
Rating: 5
Comment: Tammy is amazing, and Kenneth is as well. They are very helpful and respectful. Great operation. 5 stars

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Name: L***** F********
Date: 2023-03-02 04:58:02
Rating: 5
Comment: Tammy and Kenneth are two amazing people and go the extra mile into making your stay there stress-free.

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Name: D***** R*******
Date: 2023-02-20 20:05:58
Rating: 5
Comment: I was put in a difficult unforseen position. And Lorelie was the best. She helped me out and went above & beyond her call of duty. Thank you so much!

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Name: A*** R*****
Date: 2023-02-19 20:51:43
Rating: 5
Comment: The staff at this place were very friendly and helpful.

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Name: C******** A****
Date: 2023-01-31 20:58:25
Rating: 5
Comment: Great staff, great location, will always recommend others I know to this Cube Smart/Location.

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Name: T******* W*******
Date: 2023-01-29 07:54:28
Rating: 5
Comment: Amazing team that works there I love Tammy she is the best

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Name: I** A*****
Date: 2023-01-03 19:34:18
Rating: 5
Comment: Got me access to Unit day of, got me a more secure unit for extra $5 a month, friendly, helpful and quick with process.

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Name: A**** T****
Date: 2023-01-02 06:02:33
Rating: 5
Comment: Great place to store any instruments of cruelty. Also, I dig that the unit had a light fixture which comes in handy in the evening at closing time at 10pm (most self storage places close around 6pm)

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Name: M****** C*****
Date: 2022-12-24 03:58:57
Rating: 5
Comment: Rented a unit for about 2 years. Tammy and James were very helpful and courteous. The 5x10 unit is spacious, seems a bit bigger then that, but it was perfect. It also had a timer for the unit lights. One downside, the rats are able to travel between units, so dont store food, cardboard, soft plastics. Highly recommend this location :)

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Name: V**** R****
Date: 2022-12-21 22:08:02
Rating: 5
Comment: All staffs have been professional and courteous. Convenient location, competitive price, easy access and clean facility.

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Name: N****** H******
Date: 2022-12-17 00:36:22
Rating: 1
Comment: Great in the beginning then the rent increase was 50 out of no where.

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Name: K******* F*****
Date: 2022-12-15 18:38:35
Rating: 5
Comment: I talked to several storage facilities in the area and was surprised at the lack of customer service but Tammy and crew are awesome! They keep the yards very clean and have been very helpful at every juncture. I had a more complicated situation with 2 containers being delivered and she helped me find a great option in one of their 3 yards. Don’t bother with any of the other storage yards CubeSmart in Ontario should be your first and only choice!!! Thanks again Tammy for all of your help!!

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Name: D***** G*******
Date: 2022-12-04 08:01:54
Rating: 5
Comment: I love this storage place. Except for the price. I pay way too much for a super small storage. Very clean all over the property. Everyone that works here is really helpful. I had an issue with the gate. I called the manager of this facility and he came down when he was already at home for the day. He fixed our issue with kinda a smile on his face. My pin number for gate had an issue and they fixed it for us ASAP. Lots of people that need to keep there belongings safe trust cube smart for that purpose. I feel my stuff is pretty much safe. Weve had our storage over a year ½. I would really recommend this place to my people and family.

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Name: K****** B******
Date: 2022-11-12 04:20:08
Rating: 5
Comment: Awesome clean place!! The front desk folks are always so nice . Would recommend

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Name: P***** T******* C******
Date: 2022-11-03 18:19:11
Rating: 5
Comment: Customer service personnel where great all time we needed help.

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Name: R*** A****
Date: 2022-10-29 19:09:21
Rating: 1
Comment: I had a whole Toy hauler and Side by Side 4x4 stolen from this location, I was told they couldnt do anything and best of luck.

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Name: A***** O****
Date: 2022-10-13 00:21:11
Rating: 5
Comment: I have never had a more easy experience when rent out a storage unit. Tammy was so helpful with explaining to me my options, pricing and axis to the facility. The grounds were spotless and very well kept. I felt so comfortable with leaving my valuables in Tammy’s care. She exemplifies customer service excellence and was so personable and funny. Tammy was truly a joy to work with. I highly recommend the Ontario CubeSmart if you want quality storage units and amazing customer care.

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Name: T******* W*******
Date: 2022-10-02 23:15:27
Rating: 5
Comment: Nice people that work there if you are looking for a frist month free heres the place to be❣️

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Name: S******* H****
Date: 2022-08-29 20:37:08
Rating: 5
Comment: Staff; Yvonne and Tammy are excellent. Very attentive, detailed and patient. Extremely helpful

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Name: S**** G*****
Date: 2022-08-25 01:47:55
Rating: 5
Comment: So very clean. The staff is very friendly. I highly recommend it. Tammy was very helpful.

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Name: D****** P************
Date: 2022-08-21 17:34:02
Rating: 5
Comment: Great customer service - staff is very friendly and accommodating! Unit was easy to access and the prices are fair

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Name: S***** A******
Date: 2022-08-14 02:17:22
Rating: 5
Comment: Very nice person took care of all my questions I dont think price was high reserved for Monday

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Name: B****** C*******
Date: 2022-08-08 23:21:13
Rating: 1
Comment: So update on the insurance claim for my stolen items. Ive been waiting for someone to reach out and compensate me for my belongs. But when I went to make the police report just so happened earlier that day another tenant had been in to report the same thing, which this unit has been broken in to 3 times that month. Plus, another 10 units reported the same issue since the beginning of this year. Odd when the locks have no sign of forced entry. So insurance policy specifically states there has to been signs of forced entry to be given anything, whats the point of paying the extra 12 dollars of insurance for? So to me the break ins and stolen items have to be an inside job. Not Weird sounding at all?.

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Name: C****** H****
Date: 2022-08-02 17:36:28
Rating: 5
Comment: Its super simple clean, and great customer service and the bonus well priced

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Name: D**** G***
Date: 2022-07-31 21:46:37
Rating: 1
Comment: Due to the large amount of dirt and trash being blown into the unit by your employees who are to lazy to use a broom. The person who drives the Mini Cooper is the one I see blowing dirt and trash into the units

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Name: G***** S*****
Date: 2022-07-30 21:16:32
Rating: 5
Comment: Customer service was great. Very friendly and welcoming.

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Name: T**** R***
Date: 2022-07-28 17:43:54
Rating: 5
Comment: I stored my semi-truck and 7-car hauler trailer atCubeSmart Ontario. From the first day to the last, Tammy and James were wonderful. The customer service was excellent, always pleasant, understanding and accommodating. There was never any hassle. The facility was always clean. The security was on point. I would recommend this storage facility to everyone.Thank you Tammy and James for an easy experience.

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Name: A********* F*****
Date: 2022-07-21 19:25:21
Rating: 5
Comment: Tammy and the other employees were friendly and helpful with the whole process. They were quick and efficient!

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Name: j d
Date: 2022-07-20 22:15:23
Rating: 5
Comment: Staff, Tammy and James, were super helpful and very accommodating....very easy check in

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Name: P****** G*****
Date: 2022-07-14 17:26:35
Rating: 5
Comment: Staff is excellent to work with, not one issue in 3 years!

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Name: N****** G*****
Date: 2022-07-09 23:33:25
Rating: 5
Comment: Would absolutely recommend this location, the staff is attentive and friendly and make the process incredibly efficient!

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Name: B****** Q*******
Date: 2022-07-08 22:41:51
Rating: 5
Comment: Wonderful and humble staff members, especially Tammy. She was very helpful, fun and humble. Storage units are clean and couldnt ask for better service. I highly recommend this place!

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Name: d********** d***
Date: 2022-06-25 18:48:27
Rating: 5
Comment: Clean, good communication, they keep an eye on my property and let me know what was going on

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Name: D****** S******
Date: 2022-06-18 18:42:18
Rating: 5
Comment: The experience was amazing Yvonne was extremely helpful and answered all of our questions. Thank you

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Name: A***** C***
Date: 2022-06-17 17:36:15
Rating: 5
Comment: Great assistance from the whole crew.There was a little mix up with my contactless move in ... although inconvenient to have to go in the office and start over the girls were very helpful, pleasant,and friendly to work with.Thanks gals

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Name: A***** Z****
Date: 2022-05-28 21:29:50
Rating: 5
Comment: AMAZING SERVICE! Tammy, Yvonne and James were AWESOME! So so helpful. Moving is already stressful as it is but I know my items are safe and well protected. INCREDIBLE associates! Thank you so so much!

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Name: g********
Date: 2022-04-24 18:36:50
Rating: 5
Comment: The manager there was extremely helpful and polite. Ive been using the facility for a number of years and they are constantly improving their facility. 5 starts.

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Name: M****** M*******
Date: 2022-03-12 18:04:05
Rating: 5
Comment: Customer services was extremely helpful and kind . I had a great experience here . Plus a great ride on a golf cart .

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Name: C********** h******
Date: 2022-01-14 18:38:31
Rating: 5
Comment: Even though I had to cancel and could not use their servicesI was very impressed with the kindWoman that I spoke with by the name of Tammy. She was very professional and super helpful. I will definitely give them my business if I ever need them again! Thank you so much Tammy! CubeSmart you better hang on to this one :-)

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Name: C***** O*****
Date: 2021-11-27 03:14:14
Rating: 5
Comment: Very friendly staff and, facility looks safe and its close to my house.

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Name: B***** S******
Date: 2021-11-06 19:26:39
Rating: 5
Comment: Had the best experience here! Tammy was super helpful and made switching storage wonderful and easy! Payments are super low would never go anywhere else

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Name: M**** M***
Date: 2021-10-14 21:07:44
Rating: 5
Comment: Tammy gives a good wonderful tour of the storage units and let’s us know we have options to find the right space for our belongings. Was very knowledgeable on the security of the lot and in the end we chose this storage space to hold all our memories/ furniture. Thank you so much Tammy!

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Name: M*** P
Date: 2021-09-26 02:20:06
Rating: 5
Comment: Came here because we needed somewhere locally to park our semi truck. Before calling here I called many other places and the service was not good at all. When I walked in both ladies were very nice and polite very inviting. At the moment they didn’t have what I needed but they promised to keep me updated if something came open and they kept that promise as soon as there was something open that fit my needs they called me the process to get the parking was super fast and easy We are very happy with the space and the cleaning of the place. I would definitely recommend this place to anyone who has storage needs.

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Name: M*** V******
Date: 2021-07-20 18:50:38
Rating: 1
Comment: Management is very rude and poor. They wouldnt allow my wife and disable child to use restroom on a 98 degree day. They ignored her when she was knocking at the door. When she finally got their attention they told her it was to bad and she and my disabled daughter could not use the restroom. Not acceptable and we moved our business elsewhere. Those 2 ladies should be fired. We will never ever refer this place or any Cubesmart to anyone.

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Name: P**** O****
Date: 2021-07-17 00:08:55
Rating: 5
Comment: My experience in the office was so good, the personal was so kind and helpful. Thank you for your great service. The personal of storage in 5th street in Ontario is the best. Tammy and Tara are wonderful people!

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Name: E*** F******
Date: 2021-07-15 00:51:32
Rating: 5
Comment: We had gone with these guys previously and loved it so we came back to store our things Tammy and Tara were so helpful and made our move out so much less stressful then I thought if you need a good place to store your things for anything cube smarts where it’s at!

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Name: A*** V********
Date: 2021-07-14 05:44:55
Rating: 5
Comment: Tammy was very helpful and nice ! Thanks for making me feel comfortable!

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Name: A*** A
Date: 2021-05-29 22:21:00
Rating: 5
Comment: Great business, great staff, have had good experience both the times i needed a storage. Thanks cubesmart

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Name: M**** R****
Date: 2021-05-17 23:06:27
Rating: 5
Comment: Near my home super convenient. Reserved my unit the day before with no problem. Went in and the whole process was easy and I was done in no time. Super friendly employees, it was a good choice.

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Name: B*** J*** R******
Date: 2021-05-01 21:23:02
Rating: 5
Comment: I just want to say that Ive been a long time customer at this location. The staff has always been more than courteous, as well as helpful. Everyone there has a positive, can do attitude, and Ive always felt welcomed there. Id recommend if youre reading this review post, and you re in need of a storage space, that you come check it out here!

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Name: i************
Date: 2021-04-22 21:36:13
Rating: 5
Comment: Great & Easy experience at cube smart.First month free not including taxes. Can’t beat that!

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Name: S****** J******
Date: 2021-04-16 18:41:59
Rating: 5
Comment: Love this place have been here for years the staff is great tammy and James are awesome very helpful

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Name: L****
Date: 2021-03-29 22:43:10
Rating: 5
Comment: Its a great place to keep your stuff and its not bad pricing so if you ever need a stprage unit this is the place i recomend

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Name: S******* T*****
Date: 2021-03-26 22:55:18
Rating: 5
Comment: Staff is very friendly and helpful!!! It’s not like most places when you walk in the office & it’s super tense and awkward. I was laughing and joking with them almost seconds after walking in.Would definitely recommend 🙂

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Name: B** H******
Date: 2021-03-19 18:14:54
Rating: 5
Comment: They are awesome and have great hours. very nice people and management.

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Name: J******* D
Date: 2021-03-08 00:56:35
Rating: 5
Comment: The units are well kept and we have always been shown superb customer service. The only down side us that the prices go up every year so we just couldnt afford to keep a storage unit any longer.

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Name: S************
Date: 2021-02-06 19:44:32
Rating: 5
Comment: Tammy Leipziger is super nice and friendly super patient. Explained everything gives you options to save money. Thank you for your service and assistance

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Name: c*****
Date: 2021-01-22 21:22:46
Rating: 5
Comment: James and Tammy are excellent . I’d prefer to give them 100 stars but unfortunately I don’t get that option. They have wonderful awesome personalities, friendly, very comfortable, informative, clear communicators, fun. They made me want to pay double. With all the monthly increases you should give them a huge raise. P.s they did not write this themselves nor influenced me. They are truly great. Thank you

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Name: S******* J******
Date: 2020-12-30 15:13:25
Rating: 5
Comment: Excellent customer service! They were super helpful over the phone, and accommodated my schedule change with ease. When I arrived to sign my paperwork, everyone was exceptionally nice. James especially! Highly recommend!

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Name: C** N**
Date: 2020-12-29 12:25:04
Rating: 5
Comment: I recommend this place. I initially reserved a rental at Public Storage due to thats the only one I knew of. I moved and had the movers to take my furniture there. When I arrived I was able to look at the storage space. Omg there 10 X 20 was upstairs and I had to use a lift that was to small for my belongings and the entrance door was small as well. I DARE NOT have the movers to work even harder than they have been. This was not what I was told by Public Storage call center rep. I was told I was guaranteed a lower storage. Of course none was available. I then remembered seeing CubeSmart storage while scrolling thru internet a few days ago. I contacted and the call center rep was friendly and understood my situation. It was easy to set up with contactless purchase. They had what I needed and they gave first month promotion. I arrived to the location and they had the storage already ready to store. Once I got there the movers decided to tell me I needed bigger storage. Ohhh boy.. The staff constantly checking the property talk about good timing. I asked her if they had a larger storage. She immediately found a larger storage unit. Talk about good customer service. Only for the movers to tell me I needed a larger unit than this. Ohhh boy again. The staff advised I could rent 2- 10X20s after checking my property load. She located 2 storage units and gave me the first months rent using the promotion. Its not to pricey for the price of two. The entire staff for that shift made it VERY comfortable. Thank you so much. Tara, James and trainee

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Name: C***** C*******
Date: 2020-12-21 02:40:29
Rating: 5
Comment: Great place to store my stuff I have a cube here and the staff are nice and place is clean but somewhat dangerous for your car because of the big trucks that roll through there

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Name: E**** H*****
Date: 2020-12-17 20:22:38
Rating: 5
Comment: Cubesmart always assists us with our storage and parking needs and we recommend the Ontario location to everyone in need of their service. Thank you kindly Cubesmart!!!

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Name: B******* M*******
Date: 2020-11-02 17:05:05
Rating: 5
Comment: They could adjust for us to have at least 1 or 2 more hours added to hours they are opened.... but over all a very good place to store your things

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Name: J*** M******
Date: 2020-10-19 17:31:27
Rating: 5
Comment: Ladies in the office did a great job assisting me with my transfer today. Thank you!

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Name: M****** C*****
Date: 2020-09-29 00:50:29
Rating: 5
Comment: I had a last minute emergency where I had to find somewhere to leave some stuff. I found Cube Smart online and checked their prices and units. I decided to just make a reservation there and then, I do not regret it, I like the ease and accessibility to the units. I most definitely appreciate the staff that was there. Tammy and James explained and made the process easy and understandable. Thank you!

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Name: D***** P*******
Date: 2020-09-26 18:24:11
Rating: 5
Comment: Unit was safe and secure at this location. Felt our valuables were protected with the security cameras and staff driving around often.Staff was always very pleasant and helpful.

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Name: R****** G********
Date: 2020-09-09 01:34:55
Rating: 5
Comment: Staff is very nice. Quick and easy process getting my storage unit.

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Name: B******* C******
Date: 2020-08-31 19:33:28
Rating: 5
Comment: Staff was very patient and helpful throughout the process of setting up my vehicle storage.

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Name: G**** B******
Date: 2020-08-31 18:32:10
Rating: 5
Comment: I went in for a quote on a storage unit and was helped by Tara. She was amazing! She has a great attitude and answered all my questions with a smile on her face. She’s great!

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Name: G*** V******
Date: 2020-08-31 17:53:04
Rating: 5
Comment: I was in a pinch to find a storage unit and came to CubeSmart last minute. Tara was friendly and helped get me in and out. I will definitely recommend CubeSmart in Ontario to my friends and family.

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Name: D P
Date: 2020-07-11 20:41:57
Rating: 5
Comment: Excellent service. Easy discharge. They are not like Public Storage. Public charged me for auctioning off my belongings and there was nothing in the storage to auction off. Cube Storage is the way to go.

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Name: D****
Date: 2020-06-29 14:42:02
Rating: 5
Comment: There are a lot of choices for storage. What sets you apart is your friendly, helpful staff, the cleanliness of the facility and your competitive rates.

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Name: C*** (*****
Date: 2020-05-15 20:30:50
Rating: 5
Comment: CubeSmart Has Been 🐝 the Best Customer Experience for me by far!!! Special thanks to James and Tammy!!! We Do Appreciate Our Essential Workers!!

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Name: E***** R*****
Date: 2020-05-04 22:18:15
Rating: 5
Comment: Best Customer Service around!Hands down...very friendly and helpful

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Name: M** B****** W*
Date: 2020-04-21 06:55:21
Rating: 5
Comment: Wonderful experience despite the covid 19 regulations. The Facility was sterilized and clean.

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Name: M****** L****
Date: 2020-04-10 20:56:56
Rating: 1
Comment: Let me tell you the truth about these con artist. The insurance that you are paying for is an illegal and bogus fee. If you rent or own a home you already have insurance and that also covers your storage unit. All you need to do is show them a proof of it. Instead this place wants to charge you for something that all along you have cover for it. I suggest you call your insurance for more information on this matter before giving a single dollar to these criminals. You figure with this whole pandemic situation and people losing jobs these folks would be a bit more honest with their clients but instead they rather look the other way and steal money from you. I hope this information helps a small part of your finances during this time when every dollar counts. Please share this with other tenants and be safe.

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Name: K**** L
Date: 2020-04-06 00:35:56
Rating: 5
Comment: James was very helpful and quickly took care of everything for me. I was able to do everything on the phone and it was a very smooth process. Very happy with this place so far!

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Name: A****** C*****
Date: 2020-03-01 20:24:36
Rating: 5
Comment: Very good customer service. Tammy was very helpful. Would highly recommend

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Name: L**** C********
Date: 2020-03-01 11:31:54
Rating: 1
Comment: Tho the issue i had at this storage isnt directly with or towards the business I felt it should be spoken on because it took place on thier property.I recently helped a friend move some items to this storage and i was shocked to see that there was a man mid 60s id say hugging and kissing a young girl approx 15 or 16. When they seen that I witnessed the activity i was almost frozen in shock. Before i could even open my mouth the man let her go and she proceeded to look at me angry. I felt as if i messed things up for her. From that moment on they both kind of hurried along and got into a van. The van was labeled S & L PARTY SUPPLIES OR RENTALS . My point to this is to try and alert others as to the morals of this company and hopefully prevent anyone from doing business with this unlisted party rentals. The van is an older chevy astro van with red faded paint and logos on doors . I coukdnt find a number or listing online so this is the best i can do for now ........

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Name: j********
Date: 2020-02-10 05:14:47
Rating: 5
Comment: Service was great; friendly and helpful staff (Tammy and Diana); competitive pricing (just look for the sales); they require CS-670 2-3/4 Disc Lock $15 at the storage place; bring your Home Owners insurance otherwise you’ll have to purchase their insurance! I got their 10X10 unit for $102/mon all ground level (month to month pricing); hours are 6:00am-10:00pm for storage —after 10:00pm you will be ‘stuck/locked out’: I just read another comment where you will also be ‘stuck’ at around 1:00pm lol;

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Name: R***** M*****
Date: 2020-01-27 05:03:49
Rating: 5
Comment: I have had a motorhome space for the last several years. Yesterday, Dianna called to check in because she had not seen our motorhome for several days. I thanked her for calling and emphasized, never hesitate to check in. I also went into the office and thanked both Tammy and Dianna in person. Keep up the good work. Your team is extremely customer focused. Thanks again.

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Name: M***** G*****
Date: 2020-01-24 20:12:43
Rating: 5
Comment: First time storage user and I couldn’t be happier! Tammy and Diana were so extremely helpful and answered all my questions with ease. I am very thankful and appreciate the extra time they took to make sure I understood everything! I will definitely refer everyone I know to CubeSmart, especially the Ontario location! Thank you again ladies!

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Name: �**
Date: 2020-01-24 18:40:00
Rating: 5
Comment: Wonderful service, everything is good. Price is reasnable too. THANK YOU DIANNA AND TAMMY.

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Name: d***********
Date: 2020-01-06 20:34:06
Rating: 3
Comment: I rented here for 12 years never had a problem no issues with break ins and i thought i was relatively safe, however i was so wrong its not even funny please if your at this location and havent been to your unit in awhile i urge u to go, mine was broken into after not being there for 2 months and i had one of those fancy disk locks, i lost everything my life is gone.

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Name: G***** S*******
Date: 2019-11-11 06:45:33
Rating: 5
Comment: This is the best but make sure to not go at 1:00pm or don’t be there at 1:00pm because it will close and you can not get out

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Name: J***** L***
Date: 2019-10-11 19:26:36
Rating: 5
Comment: I called and spoke to Diana about needing 2 storage units right away. When I showed up she took the time to show me the ones we spoke about, when I decided I would need a little more storage room, she happily showed me 2 larger ones. She was very courteous and very helpful. I moved in my items the next day without any troubles. I appreciate great customer service and believe they should be recognized for that. Thank you Diana and CubeSmart!

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Name: F**** M***
Date: 2019-09-28 21:22:25
Rating: 5
Comment: Robert & Maria very helpful and nice in and out quick they made my day great

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Name: I***** A****** C**** G****
Date: 2019-09-27 15:13:49
Rating: 5
Comment: Maria, Robert and Sara helped me get my storage.CubeSmart employees have great customer service! The prices were also cheaper than other places around the area.

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Name: K**** C********
Date: 2019-09-14 22:51:22
Rating: 5
Comment: Great service its amazing such a helpful staff thanks to Robert and Sarah will def. Reccomend

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Name: Z**** C******
Date: 2019-09-14 07:32:31
Rating: 5
Comment: I have rented spaces from their locations in walnut and Ontario. One time it was for 3 months and this last time for about 6. I like how they treat me. I like that they withdraw money from my account so I dont have to deal with that.If I ever need another parking space or a place to store some of my business equipment, I will call them up again.Also, they dont make you feel bad about leaving. They just appreciate that the payment always went through. =0)

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Name: a***** S*******
Date: 2019-09-12 03:58:50
Rating: 5
Comment: Cubesmart on 5th and Grove was a really nice storage. maria and Robert I believe the names were very kind and I never had any issues with the storage at all. The rates were fair and I was notified once when the lock was not put on the storage correctly. I would definitely rent from them again and I encourage anyone who wants a good storage ran by good people to consider this particular Cubesmart.

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Name: L*** M*****
Date: 2019-09-08 00:58:40
Rating: 5
Comment: Thanks to the New managment for the cleanliness and Great customer serviceI appreciate how Robert Always takes the time to saya hi and ask how May day is goingWelcome back Roberto

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Name: E***** M*****
Date: 2019-09-03 02:02:17
Rating: 5
Comment: The staff was professional and courteous in getting my unit tented. Sara was wonderful in showing me the property and ensuring my unit was secure the next morning after offloading. Thanks for the support!

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Name: D**** C***** G*******
Date: 2019-08-26 14:10:13
Rating: 5
Comment: Manager SARA was so delight full, warm, nice, sincere, sweet, kind, awesome personality, easy to work with, made my day.

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Name: S*****
Date: 2019-07-27 21:13:03
Rating: 5
Comment: I visited the Ontario location today and I was not disappointed. After going to several other storage facilities, I was about to give up. I thought Id have to get rid of or sell all of my stuff with the prices I was bring given. But Robert and Edward at Cubesmart were able to help me out by showing me around, offering me some awesome deals to get me within my budget, explaining everything to me so there werent any hidden fees or surprises later on down the line and offering me great advise. This location has awesome customer service and fair prices. I highly recommend the Ontario Cubesmart storage to anyone looking to store their belongings short or long term. Just ask for Robert or Edward and they will help you find something within your budget and give you $10 off your second month!

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Name: J******* S****
Date: 2019-07-27 18:09:42
Rating: 5
Comment: Service was quick and very helpful the crew here are so very kind!!! Maria Orozo and Natalie so awesome!!!!

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Name: T**** A****
Date: 2019-07-08 17:17:31
Rating: 1
Comment: Tried to charge me after moving out of the storage before next payment. Would not answer the phone.

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Name: M***** z********
Date: 2019-05-31 19:29:50
Rating: 4
Comment: The service thats CubeSmart was outstanding. The general manager Laura lei was very polite and helpful with all my needs.

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Name: K**** H********
Date: 2019-05-21 06:06:19
Rating: 5
Comment: Love the place love the staff and the people I have met there that have their own storage there positive amazing vibes all around thank you all

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Name: E*** L****
Date: 2019-05-15 17:34:19
Rating: 5
Comment: Great customer service from everyone and great prices place is neat highly recommended Lauralei was very professional and helpful

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Name: T** T*****
Date: 2019-01-30 21:27:10
Rating: 5
Comment: Never have any issues here, always know how to answer any questions I have. The employees here are always great to their customers.

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Name: W****** C********
Date: 2018-12-23 22:39:03
Rating: 5
Comment: This CubeSmart location is very clean, and very well run! Lauralei, and Natalie, and Maria are Competant, and friendly ladies.

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Name: L******
Date: 2018-12-22 05:22:10
Rating: 5
Comment: The manager Lauralei is very kind. She got me through the lease process very quickly.

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Name: C******** A*******
Date: 2018-11-28 22:24:52
Rating: 1
Comment: I came to this storage facility based off the reviews, BUT BEWARE !! I had my belongings here for close to two years. I went to move everything out to find all my stuff filled with termites, rodents & Water damage to my belongings. Such a sad thanksgiving weekend. I lost everything & when I brought it to the on site managers attention all she did was give me the insurance pamphlet but had nothing more to say. Because she didn’t know anything about the insurance but made sure to tell me she doesn’t know what it covers.No concern what so ever. And the insurance I paid for doesn’t cover anything only partial water damage.. I have reached out to get a paper trail of all my receipts for the two years I paid for and she would not give me it. She states she has to ask the District manager Tod Haynes for permission, which is wrong because as a customer I should be able to receive copy’s of my own receipts. When a customer chooses a storage it’s so that they know they have a safe place to hold they’re life belongings. This is not the place to do it especially for a long period of time. You WILL be very let down.

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Name: D**** G*******
Date: 2018-11-06 02:35:26
Rating: 5
Comment: Easy in-and-out. Maria O & Natalie S were extremely accommodating and helped make sure there were no dead bodies in my unit. Perfect!

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Name: A****** W**** (******* W*****
Date: 2018-10-02 19:52:21
Rating: 5
Comment: The young lady Adriana Torres there was absolutely amazing! Her explanation of everything was so clear and she summarized so that we didn’t waste time! I absolutely love her spirit and her approach to handling business, she made this process less expensive and easy for our church, I thank god for her!-Antonia White

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Name: S***
Date: 2018-09-25 21:58:27
Rating: 5
Comment: My husband and i needed a storage last minute and this place was the cheapest and its very clean you can reserve a unit online before you go in the woman who helped us name Adrian was very nice she works quick got us in and out of there fast

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Name: L** A**
Date: 2018-09-21 20:13:56
Rating: 5
Comment: I was very pleased with Adrianna/manager at this location. She was very polite to welcome me and most of all, shes a good listener and shell will meet your storage needs and requirement. Been with Trojan Storage in Ontario, CA for over 2 years had very rude and unprofessional service is the main reason i moved my things to this place. Also, pretty convienient location.Thank you, Adrianna ..... Art

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Name: J**** F*****
Date: 2018-08-29 22:55:24
Rating: 5
Comment: Adriana Torres was GREAT! She was very nice and helpful. If you need a storage ask for her.

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Name: J**** L*****
Date: 2018-08-28 03:55:05
Rating: 5
Comment: Adrianna was very helpful and great customer service. She helped me find a unit, and had me in and out.

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Name: U***** R***
Date: 2018-08-18 19:19:06
Rating: 5
Comment: Great customer service!! The girls in the office were so easy to work with. Adriana and Natalie were so accommodating and helpful. Really great staff!!

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Name: J**** B******
Date: 2018-08-13 21:14:30
Rating: 5
Comment: I had a really good experience with Adriana when I came down to sign the paperwork for my unit. She helped me to find the best unit possible and was very polite. I recommend reserving your unit online before going to the office, I did and got a really good discount.

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Name: A*** O******
Date: 2018-08-11 13:25:03
Rating: 5
Comment: I was very pleased with the service that Adriana provided. She’s very efficient.

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Name: M****** E****
Date: 2018-08-10 10:21:47
Rating: 5
Comment: I love this storage unit very helpful, clean and Ive never had a problem.

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Name: D***** L*
Date: 2018-07-17 17:14:30
Rating: 5
Comment: Manager Adrianna is really professional and took care of us in a short few minutes. She walked us to the unit on a very hot day and answered all questions we have. She was really pleasant to work with!!!

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Name: R****** L****
Date: 2018-07-15 20:56:19
Rating: 5
Comment: Adriana Torres was so helpful on my visit and I was just asking for some pricing.

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Name: J******* L***
Date: 2018-07-01 16:57:56
Rating: 5
Comment: Great service. Natalie was very pleasant and welcoming. She explained everything in detail and made sure we didnt have any further questions. My husband and I are pleased and feel secured that our items are safe.

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Name: J**** S*******
Date: 2018-06-18 18:27:45
Rating: 5
Comment: I just started with this storage. They have cameras and a onside management that is there. Cameras. Employees are very helpful and outstanding. I would recommend this place. Prices are great also.

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Name: K******* G****
Date: 2018-05-26 09:12:15
Rating: 1
Comment: The so-called manager is a joke. She plays favorites bending the rules to suit her chosen few and is overbearing to others in her extreme enforcement.

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Name: S**** A******
Date: 2018-04-29 20:12:58
Rating: 5
Comment: Laureli the general manager was so helpful and professional. We were able to get exactly what we needed to store our RV.

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Name: D**** O*****
Date: 2018-03-09 01:24:32
Rating: 5
Comment: Lauralei, in Ontario office on Fifth Street.. She was amazing with her kindness and her professional service and her smile made my transition smoothly and thats why I chose to rent my storage here.. Very satisfied!

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Name: A****** T*****
Date: 2018-01-29 20:33:39
Rating: 5
Comment: Great Customer service I received by Adriana and her team Jasmine and Tay. They have made everything easier for my family I.

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Name: C**** L******
Date: 2018-01-28 23:18:49
Rating: 5
Comment: Adriana was very helpful setting me up with the proper storage unit for my needs. Thank you Adriana!

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Name: A G
Date: 2018-01-13 15:35:29
Rating: 3
Comment: Friendly staff and for the most part its clean. It did smell like urine very bad one time I went but staff cant help it if people are just dirty. Cause there is a public restroom in the office. I would rent here again.

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Name: D*** S****
Date: 2018-01-08 22:37:57
Rating: 5
Comment: Reserved on line, got a monthly discount & half off first month..Anthadeus was, helpful, friendly & expedient...Quick & Easy!

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Name: J**** C
Date: 2017-12-23 00:44:03
Rating: 1
Comment: Their coustomer service is terrible. I wouldnt recommend them. Pricing is pretty expensive. Save you some trouble dont go there.

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Name: R**** G P*******
Date: 2017-12-19 20:08:57
Rating: 5
Comment: Once I arrived, the staff at this place (especially Adriana) went out of their way to accommodate our needs, and did so in a professional and friendly way. Making the reservation from out-of-state was easy enough, but after that I got a bunch of automated reminders and calls that didnt seem to have anything to do with the facts our reservation. It all got sorted out well in the end. Nice, clean spaces. Good prices.

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Name: M******** F****
Date: 2017-12-12 02:27:17
Rating: 5
Comment: I had a pleasant Sunday afternoon appointment with CubeSmart had my information on file from the internet. The staff was very friendly and very knowledgeable about the storage units and paperwork that needed to be done very helpful

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Name: A*** B*****
Date: 2017-11-25 21:04:33
Rating: 5
Comment: Lauralei Del Rio and Adriana Torres are so helpful and always willing to help in anyway they can. They have great customer service and always cheerful and nice. I couldnt ask for any better ladies to deal with. Always a pleasure.

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Name: C V*****
Date: 2017-11-25 18:21:38
Rating: 5
Comment: I had a great experience. I reserved online, went to the facility within the hour and was helped immediately. Tay helped me he was very nice, he went above and beyond to help me get everything done in order for me to start moving in.

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Name: H**** W*******
Date: 2017-11-16 20:16:06
Rating: 1
Comment: Funny how all these reviews were posted around the same time ... no not suspicious at all anyone can create fmake accounts or get their friends to post on their behalf ... cubesmart is the most horrible place I have ever delt with they are snobby lazy and could care less about actually helping paying Customers I also believe they break into the uniTS do not use this company

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Name: M**** S******
Date: 2017-10-15 04:40:12
Rating: 5
Comment: Just rented a space from Roger. Cube smart has trained their employees with great customer service skills.

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Name: D c*****
Date: 2017-10-08 02:23:33
Rating: 5
Comment: Roger, Lauralei, and Adriana are total sweethearts. They care very much for their customers and value their business. I will definitely be coming back in the event that I need storage in the future.

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Name: a***** d***********
Date: 2017-10-06 04:33:16
Rating: 5
Comment: Very clean unit employes are very polite and friendly keeps customers happy. I would recommend my friends.to get storages here

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Name: J**** T*******
Date: 2017-09-30 19:29:53
Rating: 5
Comment: Adriana & Roger were awesome ReallyHelpful and Answered all My Questions!Will Use Cube Smart Storage Again.....

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Name: T* G*****
Date: 2017-09-17 07:52:55
Rating: 5
Comment: Lauralei, Adriana, and Roger have to be the best sales associates Ive met to date. Excellent service and great sense of urgency to serve their clients.

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Name: E**** E******
Date: 2017-09-09 04:12:47
Rating: 5
Comment: Lauralei and Roger were too cool. Gave me a parking spot at a decent rate. Happy customer :)

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Name: K**** G*****
Date: 2017-08-15 01:10:56
Rating: 5
Comment: Lauralei is awesome!!! She was so helpful and explained the whole process to me. Seeing as I never rented a storage unit before, she helped me understand the process. Very professional.

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Name: M****** D******
Date: 2017-06-06 18:23:38
Rating: 5
Comment: Everyone was very helpful and friendly, being a custermer here going on 20 years ive never had a problem (i wouldnt go no ware else.

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Name: R****** C******
Date: 2017-05-14 04:52:34
Rating: 5
Comment: Lauralei and Adrianna are the best managers. Two thumbs up on customer service!!

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Name: c**** d****
Date: 2017-04-30 22:14:28
Rating: 1
Comment: Terrible customer service. Got here on a Sunday at literally 3pm with a uhaul and needed to know the unit number. The two girls working wouldnt not even be off their chairs to answer 1 questions. Spend your money somewhere else if possible.

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Name: T***** C* M*****
Date: 2017-04-08 20:58:06
Rating: 5
Comment: Wonderful customer service great place to store your items very safe very clean I give it an A+...LOVE IT!!

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Name: T***** J*****
Date: 2017-03-22 00:37:27
Rating: 5
Comment: Ive been renting here for a few years now and am getting ready to downsize a second time. They have a pretty good selection of units with decent prices, but be sure to inquire about downsizing or renting a unit early to ensure that the unit you need will be available.

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Name: R*** P******
Date: 2017-02-09 00:44:49
Rating: 5
Comment: On-Site manager was very friendly and had great customer service.

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Name: M***** A****
Date: 2017-02-05 14:01:29
Rating: 1
Comment: Once I arrived I paid for what I needed to for. So I had a truck go in the storage facility with me and as we are looking for the storage I just purchased the manager comes out all crazy asking what are we doing here. Not knowing we have already paid. She was really rude and that was really unnecessary.Manager was not in the office while I finished my purchase but I had my number to go in the gate. So I dont know why she came out to question me in a rudly matter.

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Name: P*** G*****
Date: 2017-01-16 22:01:08
Rating: 5
Comment: The manager was very friendly and helpful. Other employee was just as kind. Manager answered all my questions. Great job cubesmart.

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Name: R****** l******
Date: 2016-10-18 22:45:53
Rating: 5
Comment: I been very happy mainly by having very helpful friendly staff on the premises Ive deal with Adriana Torres wich has been very helpful and friendly! The storage facility is Always very clean! In one occasion there was a couple in a tru c k wich seemed suspicious i called the office and Adriana came right away then called the other co worker & they both took care of the matter...i would recommend this place to anyone...thank you Cubesmart

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Name: R****** L****
Date: 2016-10-02 23:57:32
Rating: 5
Comment: Pretty good prices, Ive been in other self storage places and this one offered me a really great deal at an affordable price.

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Name: D**** L****
Date: 2016-08-14 02:23:58
Rating: 5
Comment: Robert F. Baray - General Manager helped me and my elderly Mom pick out the perfect storage room. He took time out of his schedule to show me and my Mom all the sizes that were available at that time and in doing so was very polite and cordial.Way -To-Go Robert!!!!Diana Limon

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Name: F***** M*******
Date: 2016-04-05 05:24:41
Rating: 5
Comment: I think this place is great. The staff as well are great.. i couldnt have chose a better place.

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Name: K*** A*****
Date: 2016-03-29 17:09:32
Rating: 5
Comment: Cube Smart in Ontario is awesome. Its clean, & safe. Their staff is helpful, courteous, & informative. I would recommend anyone getting a unit here if they need it.

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Name: R**** Y*****
Date: 2016-01-22 00:42:57
Rating: 5
Comment: Robert has great customer service. He was really patient with me. He is the reason I want to keep coming back. Great employee.

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Name: T*** B******
Date: 2016-01-21 05:09:42
Rating: 5
Comment: Robert was so helpful. He really worked with us. The very best customer service. I recommend them to everyone.

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Name: B**** G*****
Date: 2015-11-10 23:14:20
Rating: 5
Comment: Great experience! Robert and his staff were very friendly and helpful. Unfortunately, we no longer had need for the space, but they were understanding and did a great job of work with us. I highly recommend and would consider them for future storage needs.