CubeSmart Self Storage

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Name: i****** u*****
Date: 2024-06-14 18:01:43
Rating: 5
Comment: Mr jaime helped us and explained everything very well.He was very nice about any questions we had and helped us both in english and spanish. And had very good prices.If you are looking for a storage place this is the place to to come and find him ..

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Name: K**** M*********
Date: 2024-06-12 18:56:08
Rating: 5
Comment: Fast and easy service the guys were very helpful 👍

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Name: D**** D*****
Date: 2024-05-30 03:35:49
Rating: 5
Comment: I rented a storage unit and received exceptional customer service with everything I needed. Ken accommodated my request for the ground floor & assisted me in selecting the right size storage unit. Everyone at CubeSmart was very helpful to me. I recommend them 5 stars.

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Name: A** V******
Date: 2024-05-20 18:28:36
Rating: 5
Comment: Everything good in service

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Name: R**** J*****
Date: 2024-05-08 01:18:36
Rating: 1
Comment: They raise the rent of these units from $180 to $234 and they ALWAYS have a broken elevator. This is ridiculous. My stuff just about got stuck. I have a bad leg and cannot haul things up and down. They need to be more honest. I’m really sick of this.

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Name: T**** M*****
Date: 2024-05-07 18:06:42
Rating: 1
Comment: I am disappointed with the cleanliness of the facility, which is in dire need of better maintenance. Additionally, the current operating hours are inconvenient and need improvement.

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Name: B
Date: 2024-04-08 18:07:55
Rating: 2
Comment: Would not recommend renting from this company. Poor customer service, sub par facilities, and a lack of security are just some of the numerous reasons why this company is ranked behind many of its competitors in multiple fields and why you shouldnt choose them for your storage needs.

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Name: V****** M*******
Date: 2024-04-07 03:29:42
Rating: 5
Comment: Self storage facilities are not what usually spring to mind when thinking of amazing customer service experiences, yet that is the experience I just had at CubeSmart in Anaheim. If you are in need of some extra space, I would run, dont walk to the CubeSmart peeps because they care and they demonstrated that in how they treated me today. Im taking the time to write this because of how above and beyond it seemed to me, and because I heartily recommend this facility to anyone seeking a first class experience. When people care, you can sense it, you can feel it. I walked away today with a big smile. Thank you, CubeSmart of Anaheim.

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Name: L*** R********
Date: 2024-04-06 20:21:26
Rating: 5
Comment: Fast and friendly service from the employees, especially Isabel! Walked in and got the unit right away, and the price/value were really good.

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Name: M***** S******
Date: 2024-04-06 00:25:20
Rating: 5
Comment: Great and kind service from Isabel and JenifferI Think they deserve more stars...!Great work...!

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Name: R**** S** F*****
Date: 2024-04-05 17:59:47
Rating: 5
Comment: Excellent customer service, accommodating, helpful - Jennifer.

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Name: L**** S****
Date: 2024-04-01 21:16:33
Rating: 5
Comment: Isabel was very kind and helpful. She made the process easy and fast and with good prices.

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Name: M****** I
Date: 2024-03-28 23:24:50
Rating: 5
Comment: Fantastic staff. Isabel was extremely helpful and welcoming during my move-in. The facility is clean and well maintained. Pleasure to do business with

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Name: A** X***
Date: 2024-03-18 00:56:34
Rating: 5
Comment: A big thank you to responsible and responsive management - Adrian, Jennifer, Hayman - you guys are awesome!

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Name: B** T***
Date: 2024-03-16 00:59:16
Rating: 1
Comment: The decision for my departure started when my old credit card expired in January of 2023 and they couldn’t resolve it over the phone or by mail. The old owners could resolve it by form mailed to them. It was stated by the person answering the phone that you couldn’t update the credit card information over the phone or allow me to mail/email in a signed form and the update had to be completed in person. The person then directed me to an app that I could visit every month to enter my credit card information and make payment remotely. This allowed me to resolve the credit card issue each month so that I wouldnt be late. This was a temporary band-aid since I now live 350 miles away. Doesn’t make much sense to say you can’t resolve the card issue without a personal visit to the location, but you gave an option to perform a credit card transaction through an app, remotely out of state. When I tried to visit your facility to correct the card information during one afternoon, you were closed… The facility took a stance that they wouldn’t open on some days (non holidays). It was a long drive in from out of state to learn you took some days off. Comparing to the previous owner, I could resolve it by fax or email and they were open 7 days a week.Luckily, I’ve never been late during my 26 years at that unit.I became more dissatisfied when this location raised the rent on my tiny unit by more than 100 dollars in less than a calendar year. Majority of the increase was right after CubeSmart bought the facility from Storage West.The overall facility conditions went from a great location during my original move in date during 1998, to a complete broken down dump at my recent departure in 2024. Both elevators were broken during my recent visit and the office didn’t know when the parts would be in. It’s an ADA lawsuit ready to happen, or at bare minimal, a complaint to the California State ADA Compliance office. The rent was extortion for the condition of the faculty. The facility doors at each building entrance went from a double wide door during Storage Wests ownership to a sealed up one half door and a single door that worked. The office condition looks like you ripped up the carpet and haven’t afforded the replacement, the lighting was poor and the outside of the buildings look really run down.Overall, I went from a 230 a month for an 8 x 10, poor condition location, plus storage insurance, to a new facility charging me 121 for a state of the art 10 x 15. The new location allowed me to use my home owner’s insurance to cover the storage unit… something that your facility wouldn’t allow or didn’t offer, or your staff wasn’t trained on. So thats even more savings each month. Plus, the new facility has Bluetooth connected to my phone, so the entrance, facility doors and even the unit locks are operated from my phone when on the premises. It’s light years ahead of the Anaheim location, for half the price.The only great compliment is to the staff member cleaning the facility and in the corridors. She was very helpful with helping us sweep and gave us a trash bag from the office. Everything else would be an embarrassment to recommend.

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Name: S******
Date: 2024-03-15 09:58:59
Rating: 5
Comment: Since the new management, The prices and policies at CubeSmart have been the most helpful in the transition from our old home to our new one. The team has been incredibly helpful. Moving is never easy but when you have the support of places like CubeSmart it makes it less hard. Thanks Adrian and the rest of the new team for all of your patience.

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Name: S**** G*******
Date: 2024-03-14 19:04:48
Rating: 5
Comment: Its the best place to storage

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Name: H****** H********
Date: 2024-03-13 17:57:17
Rating: 5
Comment: Thank you adrian for all your hard work abd great customer service! Best storage facility in town! Great deals, squeaky clean facility!

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Name: R****** H********
Date: 2024-03-09 20:34:38
Rating: 5
Comment: Very nice staff, quick check in, spacious units.

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Name: R*** B*****
Date: 2024-03-07 18:22:28
Rating: 5
Comment: Adrian is very pleasant, nice& professional like the company! Great prices clean facility. I highly recommend this facility!!

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Name: J***** M*****
Date: 2024-03-07 16:34:36
Rating: 3
Comment: The only bad thing is they raised my rent when they said I was locked in for a year.

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Name: T***** B****
Date: 2024-03-06 19:29:36
Rating: 5
Comment: Thank you Jennifer for all the help! Friendly staff.

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Name: D*** Q*******
Date: 2024-03-04 23:18:00
Rating: 4
Comment: 4 stars because Jennifer was extremely helpful and went above and beyond to help me with my needs. Minus one star because the prices keep going up but the lifts are broken and my unit door has damage from someone trying to break in.

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Name: J******* G*******
Date: 2024-02-29 17:54:28
Rating: 5
Comment: Service was expectatational friendly and very helpful.

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Name: D**** C***
Date: 2024-02-28 18:51:19
Rating: 5
Comment: Adrian is so awesome! ! I walked in and got the unit I needed was so fast. He helped me find an affordable space that worked best for me.Thank you, Adrian ~!

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Name: M*** E*********
Date: 2024-02-26 08:29:12
Rating: 5
Comment: The service here is great! Everyone is so helpful and kind. Adrian who works here is especially helpful.

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Name: L******
Date: 2024-02-21 00:12:19
Rating: 2
Comment: There’s a rat infestation inside the units. I had to throw away a lot of my belongings because of rats urine, droppings and chewing through my papers, clothes, blankets and pillows/cushion. It was very nasty.

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Name: J*** J******
Date: 2024-02-19 18:02:36
Rating: 5
Comment: Adrian was a great help to us he showed us to our unit and was very respectful gave us great information thank you Adrian

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Name: J***** O*****
Date: 2024-02-06 18:18:27
Rating: 5
Comment: Great customer service

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Name: R**** S***
Date: 2024-01-21 06:39:36
Rating: 1
Comment: I strongly DO NOT recommend this place.they falsified the internet ad claiming 1st mo free& $85mo. I personally t/w Angie(manager from HELL) she told me it was cheap because the lift didnt work I had to carry everything upstairs. I looked at the ad it said there was a lift. I didnt read the contract and I signed it. I got the bill of $181. My money got stolen from my car. Then my coin & jewelry collection got stolen from the lift that got stuck in between floors. Now Im loosing my storage. I asked if i had a 10 grace period i was told yes, yet 5 days later my gate key code was denied. I need a lawyer NOW.

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Name: J* H****
Date: 2024-01-18 02:26:06
Rating: 5
Comment: Fast, easy move in process

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Name: D******* D***
Date: 2023-11-23 09:28:03
Rating: 5
Comment: Very efficient And excellent customer service. I was in a bind and needed to move out immediately

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Name: B****
Date: 2023-11-18 22:57:31
Rating: 5
Comment: Elsie and Isabel at CubeSmart storage were so nice and made the move in and the move out very easy. If youre looking for a storage company thats safe then know that I got all my stuff stored and I got all my stuff out and nothing was taken its a very safe complex

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Name: P*** S*****
Date: 2023-11-10 01:54:17
Rating: 1
Comment: Will wear do l begin I walked in t I walk into the office know that they sit there had a nice sweater that look like one of mine and it was and I guess she said one of the stories doing this she told me that when she needs to give her she doesnt go through one of the units and take stuff couldnt believe my ears she asked me if I had anything good that she could get out of mine so what youre wearing my sweaters I couldnt believe my ears. Mannerism

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Name: c****** a**
Date: 2023-11-09 23:01:41
Rating: 5
Comment: Such good customer service and great prices. Use this storage facility. You will be very sarisfied.

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Name: R*** S******
Date: 2023-11-04 13:51:53
Rating: 5
Comment: Rented a large unit and caught it on sale. Friendly staff,

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Name: S**** S********
Date: 2023-10-30 23:55:34
Rating: 1
Comment: Terrible customer service. Women in there very rude and disrespectful. She claims to be a property manager/ executive manager. Poor communication skills and terrible use of language, claims to be a gangster. Seems dangerous to society for individuals with companies. Do not recommend this place

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Name: M***** F*****
Date: 2023-10-20 16:39:01
Rating: 1
Comment: Susio and the times he had to put things in or take out things, the elevators didnt workI better change company

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Name: F**** T******
Date: 2023-10-19 23:58:09
Rating: 5
Comment: Great customer service they are making a great difference you can tell the change and it a major on staring with the customer service

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Name: B**** R****
Date: 2023-10-16 20:45:21
Rating: 5
Comment: Good

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Name: R***** T***
Date: 2023-10-13 16:48:43
Rating: 5
Comment: I went into CubeSmart after having a cup of Starbucks coffee 😂 due to having to speed up my move. The lady that accommodated me was SO UNCONDITIONAL and professional, because of her I was able to do what was needed and be on my way with in minutes. LOVE YOU CubeSmart 💜

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Name: J** M******
Date: 2023-09-24 19:31:51
Rating: 1
Comment: Do not recommend. Doubling of rent after move in. The economics of storage are not sound. Sell items instead.

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Name: P*** P*******
Date: 2023-09-22 19:02:38
Rating: 5
Comment: They were very helpful in moving in my things and made it easy and quick .

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Name: Y*** R*****
Date: 2023-09-22 18:45:34
Rating: 5
Comment: Angie and Ken good person

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Name: T**** P******
Date: 2023-09-08 00:16:02
Rating: 5
Comment: Easy to set up accountFriendly staffClean facility

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Name: R*** G***** M*****
Date: 2023-09-08 00:14:29
Rating: 5
Comment: Very good service very friendly always answered my questions.

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Name: M** G*******
Date: 2023-08-30 19:10:32
Rating: 1
Comment: Horrible safety.

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Name: J** E**
Date: 2023-08-24 23:49:36
Rating: 5
Comment: Great place

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Name: a*** l****
Date: 2023-08-22 20:29:42
Rating: 5
Comment: Friendly environment, place well clean, and easy access to units

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Name: W****** M***
Date: 2023-08-19 16:45:35
Rating: 5
Comment: Angie and elsy where great and really nice they are the best

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Name: A***** H********
Date: 2023-08-18 22:43:48
Rating: 5
Comment: Its cool !!! To 100!!!

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Name: c**** h**********
Date: 2023-08-18 21:42:50
Rating: 5
Comment: Am so happy the are great

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Name: B**** W*****
Date: 2023-08-18 19:49:53
Rating: 4
Comment: Clean and easy to access. Id stay but the prices got way too high

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Name: m***** a****
Date: 2023-08-11 22:21:55
Rating: 5
Comment: The seevisio is very excellent. I liked the way they treat us. Thank you for your service.Very attentive to the customer, thank you

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Name: A***** J R****
Date: 2023-08-02 19:05:34
Rating: 1
Comment: Horrible staff! My storage was broken into! No security cameras!

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Name: R***** W*****
Date: 2023-07-21 04:43:41
Rating: 4
Comment: The help and care about what was going on with me, and doing the best for what sizes and services I needed. I like the location with only 1 way in, and my work had used that location for a long time as a warehouse for the pawn shop.

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Name: E***** R*****
Date: 2023-07-20 00:14:17
Rating: 5
Comment: Angie Was Amazing!! She Always goes out of Her Way to help Me. Excellent customer service

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Name: A***** �***** D****
Date: 2023-07-17 09:02:38
Rating: 5
Comment: Secure, for sure. Gated. Expensive though.. I pay $200 a mo for 10×15. Staff is very nice

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Name: J*** A****** D** R**
Date: 2023-07-09 17:38:40
Rating: 4
Comment: The only bathroom for customers was still out of order.

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Name: L**** C********
Date: 2023-07-03 02:46:20
Rating: 1
Comment: WORST STORAGE UNIT FACILITY - DO NOT USEMy unit was broken into not even 12 hours after moving my furniture and small personal items in it. Nothing was stolen the first time it was broken into.I come back after only a month to move my items out of the unit to discover my unit was broken into a second time. CubeSmart did not inform me of this break in, not an email or call. This time multiple items were stolen. Submitted a police report and have to go through all the insurance hassle now.The security is pathetic, little to none. I truly wished I never trusted this place to store my things. Only used the service for a month and regret it.DO NOT LEASE A UNIT HERE

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Name: J*** R*****
Date: 2023-06-22 20:49:29
Rating: 5
Comment: Office people and customer service werehelpful and friendly.

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Name: P***** S*******
Date: 2023-06-11 16:02:33
Rating: 5
Comment: I’ve never rented a unit before and they made it super easy.

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Name: S**** E*****
Date: 2023-06-06 20:57:34
Rating: 2
Comment: Overpriced, bad restroom access, no one answers the phone many times, difficult if not impossible to get a large moving van or truck with trailer in and out, one gate seems to always be broken

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Name: E*****
Date: 2023-06-02 20:22:59
Rating: 1
Comment: Worst place to go to ever. Break ins happen daily and multiple times. Managers act like slump lords and will run you out of your units unlawfully for no real reason. You dont get the remaining balance of your remt back after you get terminated. Been at two locations. Company is trash. Avoid at all costs if possible.

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Name: J*** W*****
Date: 2023-05-28 18:49:07
Rating: 1
Comment: Small units and expensive, access was a problem.

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Name: J***** S******
Date: 2023-05-26 19:07:25
Rating: 5
Comment: Enough space for all my stuff

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Name: J********* R*******
Date: 2023-05-25 01:09:52
Rating: 5
Comment: Excellent staff and outstanding customer service from everyone there.

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Name: s****** h*****
Date: 2023-05-21 23:32:02
Rating: 5
Comment: Easy process, clean facility, staff is helpful and friendly.Highly recommend !!!

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Name: M***** M*****
Date: 2023-05-20 07:47:14
Rating: 1
Comment: Too expensive for sub par quality in customer service, security, and ridiculous rules and policies.

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Name: C***** R********
Date: 2023-05-18 21:30:41
Rating: 5
Comment: Both Alex and Angelina did an amazing job upgrading me from my original storage to a larger one and did an amazing job answering all questions and they both have the best personalities

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Name: L S
Date: 2023-05-16 21:58:29
Rating: 5
Comment: Thanks Michelle she was great, help out so much

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Name: D* B
Date: 2023-05-04 00:22:05
Rating: 1
Comment: Poor security my unit was broken into and robbed, they didnt really care and were not helpful. And they raise rates too often.

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Name: T*** M
Date: 2023-05-02 20:26:12
Rating: 5
Comment: Great customer service and place is clean I will return real soon

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Name: N***** M****
Date: 2023-04-21 20:34:55
Rating: 5
Comment: Great costumer service

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Name: G**** M*****
Date: 2023-04-18 17:20:37
Rating: 5
Comment: Easy process and payment setup. Decent hours to access unit.

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Name: R***** H*****
Date: 2023-04-12 23:48:21
Rating: 5
Comment: Michelle was great sales rep, quick and informative information was very useful.

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Name: G***** L****
Date: 2023-04-12 00:41:18
Rating: 5
Comment: It was fast and easy and good customer service

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Name: M***
Date: 2023-04-04 17:01:48
Rating: 5
Comment: I worked with Michelle at the South Anaheim office she was very knowledgeable and helpful create a nice environment for me great job

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Name: A*** V***
Date: 2023-04-04 00:02:16
Rating: 5
Comment: Came in to get a quote. Angie and Isabell help me out a lot told me different type of storages they have. Excellent service

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Name: C**** G*******
Date: 2023-04-02 01:51:20
Rating: 5
Comment: The ladies were nice and helpful.

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Name: W******* O*****
Date: 2023-03-24 23:14:46
Rating: 5
Comment: Michelle went above and beyond .. best customer service .. I would recommend this location because the move in process was quick and easy !!

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Name: D****** S****
Date: 2023-03-22 18:27:09
Rating: 5
Comment: Michelle and Roland are great workers and awesome help.

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Name: L*** M*******
Date: 2023-03-12 19:54:17
Rating: 2
Comment: The place has bugs. Staff is not available on weekends and I dont think its any staff members fault but the front gate has been crashed into the front gate a few times this year so sometimes you dont have any access to your things.

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Name: F****** W*****
Date: 2023-03-10 00:39:05
Rating: 1
Comment: This place is HORRIBLE! If you want your belongings stolen storage broken into and ransacked you would have better luck leaving your things on the sidewalk! The service here is so far below standards. They are rude! Never in the office when they are suppose to be. Our storage was broken into we weren’t even notified! They even had the audacity to tell us we had to replace the lock that was broken off our unit. Purses, shoes, all my husbands tools and a brand new schwinn tricycle 7 speed gone! Not to mention 7 other units were also broken into & there was stuff in our unit that wasn’t ours. The scum bags that did this had ample time! There was nothing unopened no stones unturned! Please don’t come here. I wouldn’t want any to go through what we are experiencing!

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Name: M****** P*****
Date: 2023-03-07 21:39:41
Rating: 5
Comment: Michelle did a excellent 👌 customer service, very patient and always smiling!

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Name: S******* K**********
Date: 2023-03-01 01:01:55
Rating: 5
Comment: Michelle

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Name: M****** L*****
Date: 2023-03-01 00:49:30
Rating: 4
Comment: Michelle was so sweet and helpful !

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Name: A***** V******
Date: 2023-03-01 00:11:37
Rating: 5
Comment: Yolanda, Eric and Michelle were amazing ! Great customer service! They always find a way to help me out. I always refer my family to this location

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Name: K*** D***
Date: 2023-02-28 19:58:38
Rating: 5
Comment: Michelle was wonderful! I walked in and got the unit I needed within 20 minutes. She helped me find an affordable space that worked best for me. Definitely recommend this location.

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Name: L****** G*******
Date: 2023-02-23 01:14:41
Rating: 5
Comment: Service was very good. The lady was very polite and she answered all my questions

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Name: L**** Z*****
Date: 2023-02-21 22:15:40
Rating: 5
Comment: Michelle with a great help cutting a lot when the key broke off into it. It’s fun and funny too.

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Name: R***** M*******
Date: 2023-02-17 16:37:28
Rating: 4
Comment: Its hard to find, but rates are reasonable, and the facility is clean.

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Name: E**** �** p*****
Date: 2023-02-16 22:17:25
Rating: 1
Comment: Overpriced, rude and obnoxious. First day since the initial move that I came to organize and stage the unit a elderly overweight Asian woman and her minion are banging on my door at 915am. My units is outside in the very front a few doors from the bathroom and clearly visible to the street. Im attempting to organize clothing and felt it best if it was done in private.They inform me I get no chances and I will not be able to continue renting due to the fact me door was not open all the way....Did I miss something? I didnt argue with the women.....Five hrs later I sit down for the first time and took a breather to the minion at my door tell looking me I cannot just sit in the unit.....I was signed up for almost$600 a month for a 20x10 ripoff but they will not get another penny...Other units has add the door cracked, I was the only one called out.Not to mention the gate hardly ever works....Other units cracked openWAC

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Name: C******** N******
Date: 2023-02-15 20:07:54
Rating: 5
Comment: Angelina very kind person, thank you

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Name: Y***** W*****
Date: 2023-02-12 02:31:14
Rating: 1
Comment: Beware!! Bad security!!! My storage unit got broken into and several others as well. Need better security. My storage unit got broken into again!!!!!!

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Name: N**** A******
Date: 2023-02-02 17:15:48
Rating: 5
Comment: CubeSmart has amazing prices! We appreciated Mark so much, he made our first time looking for a storage a great time! Mark has the best customer service!

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Name: L*** J**
Date: 2023-01-20 00:43:42
Rating: 1
Comment: Hi I will never rent from cubesmart ever again because my unit was broken to two times and the gate was always open

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Name: �*** A***
Date: 2023-01-13 16:32:35
Rating: 3
Comment: I have been with them for more than 3 years, first it was storage west, it is now cube smart, I have had no electricity at the door of my storage for 3 months, 3 months waiting for them to fix it 😓😓😓😓

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Name: A**** A******
Date: 2023-01-05 23:39:33
Rating: 5
Comment: Service was great just rented a unit all the employees including Eric, Angela, Yolanda were great very kind and helpful and generous would recommend this business.

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Name: S*** b****
Date: 2023-01-05 20:05:43
Rating: 5
Comment: Angie Mark and Yolanda

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Name: E**** Q*****
Date: 2023-01-04 21:51:29
Rating: 5
Comment: It is a really freindly places. They help you and set everything fast, and for a really cheap prices. Perfect place to store your stuff. I got help from Yolanda

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Name: b***** C********
Date: 2022-12-27 15:39:14
Rating: 5
Comment: The person that helped me was very nice and answered all my questions.

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Name: J****** C********
Date: 2022-12-16 22:57:25
Rating: 5
Comment: Michelle is wonderful and very friendly. She explained everything perfectly and made the experience fast and easy and was very professional. Thank you Michelle!

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Name: V***** M*****
Date: 2022-12-10 00:39:59
Rating: 5
Comment: Michelle is very professional and helpful

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Name: M**** M***
Date: 2022-12-05 02:12:17
Rating: 1
Comment: Horrible service!! They don’t care about the customer all they care for is their money!!!

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Name: J***** B******
Date: 2022-12-03 01:19:11
Rating: 4
Comment: I rented a unit for nearly three years. When I cleaned out my unit I hadn’t been there since the day I moved in, and everything was untouched and in good shape. That’s all I can ask for.I’m taking away one star because the property could be cleaner. There was lots of trash lying around, which I’m sure was from lazy people moving out. Overall, though, I am happy with my experience.

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Name: R****** G*****
Date: 2022-11-23 22:40:57
Rating: 5
Comment: Verónica, Angie, talk to her, they showed me my options, they are very nice.

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Name: R M******
Date: 2022-11-18 23:21:41
Rating: 5
Comment: Angie and Michelle where very professional, helpful and friendly. They made the process simple and easy.

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Name: F***** P*****
Date: 2022-11-17 19:57:37
Rating: 5
Comment: Veronica and Angie where so helpful they had a full house and they whee nice and fast with the customer service

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Name: G******** M****
Date: 2022-11-11 20:28:52
Rating: 5
Comment: Angie is great she really on top of things always smiling

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Name: P******* L**** L*****
Date: 2022-10-26 19:41:45
Rating: 5
Comment: I made the reservation and found that the unit was broken, when I went into the office to figure out what to do, the attendant was very helpful and apologetic for the situation. She went to work to fix it and set me up with a new unit that was in a better location for what I needed! The customer service really made this a great experience for me and I think that would make me recommend it to others (I would especially recommend the attendant that helped me out that day!)

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Name: R****** S********
Date: 2022-10-23 14:56:14
Rating: 1
Comment: Horrible - zero customer service, never answered their phones and never call you back. Worst customer service ever. Will never use one of their facilities again.

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Name: C******** O****
Date: 2022-10-05 17:51:10
Rating: 5
Comment: Great service by Angie she really help me

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Name: V***** T*****
Date: 2022-09-04 02:39:49
Rating: 1
Comment: My storage got broken into twice in less than 5 days I moved my stuff!! I noticed people walking in the place like they live there. The second time my place got broken into somebody cut my locks between the hours of 12pm-6:30pm... how is that possible when there is staff working at that time? The place really needs more security.

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Name: A****** M*******
Date: 2022-09-03 22:16:54
Rating: 5
Comment: Anji yolanda barbar there where all coo people and they attended us very good liked the ride on the golf cart

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Name: p****** k*******
Date: 2022-08-31 23:16:38
Rating: 1
Comment: The worse customer service ever. Signed up with another company that was bought out. Now no truck available to use, no employees around, if they are they are impressively rude. Had my unit broken into, they could care less. DO NOT RENT A SPACE HERE

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Name: I**** R*******
Date: 2022-07-19 18:41:30
Rating: 1
Comment: Got here when they opened at 9:30, sign on the door says come back at 10:30. Come back and the girl has a SERIOUS attitude. The guy is new and not only is she unhelpful to him but customers as well. Perfect place of you like attitude!

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Name: P**** R****
Date: 2022-07-12 20:22:47
Rating: 5
Comment: Julie was EXTREMELY helpful both times I went. Very friendly, I would definitely recommend!

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Name: A**** O****
Date: 2022-06-14 22:17:49
Rating: 5
Comment: Easy admin work and explanatory directions from the workers, friendly employees!

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Name: D**** n**
Date: 2022-05-14 21:19:09
Rating: 1
Comment: Dont get a unit here. The gate is broken for several weeks so you can only come in an out from 1 enterance. Also since the gate is broken you cannot get in after 7 or get in on Sundays.

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Name: M** J***
Date: 2022-04-24 01:23:50
Rating: 1
Comment: Ever since they changed ownership, this storage facility has been horrendous! Maintenance is terrible, half of their elevators are broken, and theres leaks all over the buildings. They also raised their prices! DONT BOTHER WITH THIS PLACE!

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Name: M**** H********
Date: 2022-04-20 19:50:03
Rating: 5
Comment: Its easy, clean,, affordable and excellent customer service

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Name: M******** R******
Date: 2022-04-01 22:34:48
Rating: 1
Comment: I have been trying to get ahold of the office for my unit. It used to be so much easier when it was storage of the west. Now I have to call over 25 times to ask to speak to a store manager. The phone now is pure automated messages. This is ridiculous!

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Name: R***** F********
Date: 2022-03-12 03:10:21
Rating: 1
Comment: They are switching ownership, it was Storage West. They have had a lot of problems, especially with payment. I had to pay more for late fees though I couldnt pay online anymore since they had glitches with there system.

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Name: c****** G****
Date: 2022-01-27 20:24:59
Rating: 5
Comment: Very helpful and very easy to do everything online

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Name: R***** J (*** R********* G*******
Date: 2022-01-04 17:23:17
Rating: 4
Comment: CubeSmart just took over for Storage West. So far so good.

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Name: M***** G
Date: 2021-12-03 01:02:44
Rating: 5
Comment: Yessica was very helpful and made the entire renting process simple and easy and would highly recommend this location.

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Name: I** R*****
Date: 2021-12-03 00:15:21
Rating: 2
Comment: Two of the ladies that work evenings here are extremely uptight and petty about tiny little details and although I’ll admit I have taken a while in the past they’ve followed me around and told me I have to get out after 30 minutes which sometimes just ISN’T enough.. plain and simple Today I tried to buy a lock from the front office and she wouldn’t even “allow” me to purchase one for my unit… is this what I get for paying $200 a month?

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Name: L*** T******
Date: 2021-11-15 21:46:58
Rating: 4
Comment: Lack of excellent attention material

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Name: S* H*
Date: 2021-10-22 15:12:46
Rating: 1
Comment: Raised prices by 35% in a yearCant recommend

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Name: M****** v** d** G****
Date: 2021-06-30 02:39:07
Rating: 5
Comment: This review is long overdue. I used storage west for about 2 years. And rave about the people who work there. They saved me from a bad situation with a locksmith I had hired. Who took more than an hour to try to open my lock without success. They intervened when the locksmith was not able to open the lock and still wanted to charge me.Why I chose storage west initially was because I got a moving truck for a day for free to move my stuff in the unit. I thought that was a great and very helpful perk.If I have storage needs again, I know where I’d go.

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Name: S**** E** M***** (*****
Date: 2021-06-12 20:59:30
Rating: 1
Comment: Rude management

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Name: S**** S******
Date: 2021-05-28 20:39:59
Rating: 5
Comment: It was easy and convenient

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Name: K**** S*******
Date: 2021-05-07 17:25:31
Rating: 5
Comment: Excellent property management and customer service! Friendly and responsive team. Julie has been amazing in helping us find an easily accessible unit at the right time for when we needed it! Corporate office has also been very responsive and helpful. Very easy process to lease.

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Name: m****** s******
Date: 2021-05-01 00:50:31
Rating: 5
Comment: I went in to get an idea of what kind of units there are and prices..Julie helped me... She was awesome..She was patient and informative, answering all my questions. I feel a lot more confident now in what I will be getting in the future

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Name: M***** E*******
Date: 2021-03-29 04:07:42
Rating: 4
Comment: Very very help very very helpful worked with me with money and the storage unit so that was really righteous of them

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Name: F***** W*****
Date: 2021-02-02 00:54:26
Rating: 5
Comment: This is a wonderful Storage place for families..They have wonderful staff members and they are very helpful if you need them.Its also very nice And neat

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Name: K**** P********
Date: 2020-12-14 07:11:50
Rating: 1
Comment: Evicted me with 10 days to move out for no reason and claim they do not need a reason at all. I had only gone to this place 6 times in 3 months... Wow... And it is super hot there without a restroom and its far from civilization and my home. Rude 👎👎👎👎👎👎👎👎✌️

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Name: F******* P**
Date: 2020-08-24 00:26:57
Rating: 5
Comment: Good place where you can keep safe

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Name: I M*****
Date: 2020-08-15 19:46:00
Rating: 5
Comment: I just recently rented a storage and Maribel and Julie helped me out and were very nice, they went above and beyond to help me out. Great customer service definitely recommended.

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Name: E***** C*******
Date: 2020-08-14 19:36:25
Rating: 5
Comment: If I could give 10 stars I would the manager Maribel was awesome really knows her stuff very patient with me answered all my questions will be send anyone that needs storage her way.

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Name: R***** F L M*******
Date: 2020-06-25 00:01:03
Rating: 5
Comment: Great PLace 2 Storage Ur Goodys.😁🙃

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Name: A***** C******* J* (*********
Date: 2020-06-19 06:34:12
Rating: 3
Comment: My storage is in Fullerton went with my friend because we went to pick up a bike. I thought the place was great. We moved stuff around we might have been tbe 35min. Yesterday my buddy got a notice to vacate. Because we took 35 min moving stuff around. Not only will I not move my things there. Any bad publicity i can provide i will. Lets boycott Storage West. Perhaps the will vacate

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Name: C******* P*****
Date: 2020-06-09 17:16:45
Rating: 5
Comment: I love this place.... The staff are awesome & the facility is always clean.

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Name: S**** H*****
Date: 2020-01-31 01:51:25
Rating: 1
Comment: I have been a tenant here for about 6 months I have two units one outside and one inside. Well sometime within the last week my inside unit was broken into by climbing over the Raptors and stealing all my tools that my father past on to me when he past away. I have not gotten much help they said I cant call the police because its private property and Im having to fill out a claim form that will most likely be denied. Because as I said these items were past on to me from my father who past away. Kinda feels like an inside job because they were so nonchalant about the whole thing. Bottom line security is a big issue many times I have seen homeless people wandering in the gates. I will be moving my stuff out asap.

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Name: A***** B******
Date: 2020-01-05 05:29:34
Rating: 5
Comment: Nice and clean

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Name: R** N*****
Date: 2019-12-16 07:40:14
Rating: 5
Comment: Always accomidating

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Name: K******* C***
Date: 2019-11-24 19:47:24
Rating: 5
Comment: Great - we ventured to storage west to store some luggage whilst we go on a cruise for 7 days. Very easy to deal with and so close to Disneyland resort!

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Name: A***** R*****
Date: 2019-10-08 00:01:45
Rating: 4
Comment: The GPS directions are wrong - they get you to a gate you cant open. When you turn onto Anaheim Way, go up to Cerritos and turn right, turn left right on Lewis and then right on Katella. Storage West is on the right JUST before Anaheim Way and the freeway entrance. I drove around for 15 minutes before I figured this out.

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Name: K*** M****
Date: 2019-07-04 19:59:26
Rating: 4
Comment: Nice storage place

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Name: s**** l**
Date: 2019-06-20 23:16:40
Rating: 5
Comment: Super easy. In and out. Weve had storage there for months

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Name: J******** M******
Date: 2019-05-05 22:55:26
Rating: 5
Comment: Regional staff Trina was fantastic with providing all the information we needed as this was our first time renting a storage unit. Staff at the call center has been nothing but helpful and pleasant every time we have have called. Thank you for your service!

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Name: J**** J****
Date: 2019-04-17 21:36:44
Rating: 5
Comment: Pati is amazing we have a good time poking fun at each other, awesome team!!! love this place!!!!

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Name: L M
Date: 2019-04-17 19:45:35
Rating: 5
Comment: Jenny was great! Call to pay your bill its easy. This place is really clean and low prices.

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Name: M**** F*****
Date: 2019-04-07 22:05:16
Rating: 4
Comment: Ive been a customer of this facility for over 7 years. The location is clean and the staff are absolutely wonderful. Gary is a good man and has been a wonderful manager of this location for years. Ive never had an issue with the security of this place either. Id highly recommend them for your storage needs.

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Name: L**** M******
Date: 2019-03-11 17:03:58
Rating: 3
Comment: Its a very clean place. Customer service is fine. I have never had a problem here. They are expensive.

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Name: L**** L**
Date: 2018-11-11 03:30:18
Rating: 5
Comment: Good customer service!

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Name: C**** M*****
Date: 2018-08-20 00:22:00
Rating: 5
Comment: Very convenient and perfect for what I needed

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Name: K**** G****
Date: 2018-06-30 04:14:05
Rating: 4
Comment: Its a bit difficult to get to if your unfamiliar with the area, the gate hours close a little too early for me but overall its a good facility.

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Name: S**** O***
Date: 2018-03-04 02:09:28
Rating: 4
Comment: Great staff, nice size lockers but a bit pricey

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Name: M**** D********
Date: 2018-03-01 20:21:24
Rating: 5
Comment: Some and nice all the people that works there

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Name: M**** S******
Date: 2018-02-24 03:19:11
Rating: 5
Comment: Convenient and good priced

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Name: A****** A*****
Date: 2017-09-13 21:29:58
Rating: 4
Comment: People who run this place are wonderful. Very clean. Only issue is lighting... cant see anything in my space.

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Name: C******* F********
Date: 2017-09-05 03:00:42
Rating: 5
Comment: It is a very clean, safe place and the staff is very friendly, responsible and helpful.

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Name: C******** C******
Date: 2017-08-11 18:28:34
Rating: 4
Comment: Clean facility and very happy and friendly staff.

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Name: S***** B**
Date: 2016-09-30 03:09:02
Rating: 5
Comment: Nice, clean storage lockers, and helpful friendly service.

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Name: L**** S*****
Date: 2015-08-17 02:36:59
Rating: 3
Comment: I really like the storage unit itself, and the people that work there are very friendly. The only issue I have had so far is their website not working. Whats the point of having a pay online option, if I can never get the site to load, and when it does load it wont allow me to log in. If you are going to have a website have a professional web designer make it, and have it be mobile friendly. Thanks!