Wheelchair-accessible entrance
Yes
CubeSmart Self Storage in New Baltimore
Categories
Location on the map
New Baltimore, Macomb County, Michigan, US
Accessibility
Crowd
LGBTQ+ friendly
Yes
Phone: +1 586-949-5000
Site: https://www.cubesmart.com/michig...
Site: https://www.cubesmart.com/michig...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:Closed
CubeSmart Self Storage in other cities:
Comments (147)
I am a returning customer. The rental process is quick, easy and reasonably priced. Lora, the store manager, did a great job of explaining all the details and was very courteous in the process. Facility is well maintained. Would recommend this facility to others.
The storage place is awesome! Very friendly lady at the front desk. She helped me out so much with pricing and availability. Also very clean storage place, definitely recommend Simply Self Storage, thank you!
I cant say enough about the detailed friendly service that Lora Provided! She is the best! Within twenty minutes I was signed up at an excellent price and provided all details. Excellent job Lora and Thank You!!!
Super helpful staff and very accommodating. I havent rented a space in a while so was a little surprised by the price, it seem high.
Great people willing to work with you to accommodate your needs. Security cameras and monitored yard. Over all great place to store!
Very friendly and efficient staff. Theyre main goal is results! I went in there to transfer the storage unit into my name and they had the paper work all ready for me to sign and be on my way. Very refreshing to see a company on top of their game.
Great place! Manager Lora is very friendly and helped me pick out the right space plus asked all the right questions.
Lora assisted us with no problems. Great customer service.
Just got a unit today super awesome super easy lora walk us thru everything very help glade we choose a storage unit that still has a family feel and not rushing to get the money out your pockets thanks lora again for the awesome job you done
Great service friendly staff and affordable prices
Great location, price and service! My rental rep Lora was the best. Ive looked at quite a few storages, and this one was the cleanest!
We got a unit today with a great deal going on and the woman at the front office was incredibly sweet and very helpful! We are new to the area and we’re happy to work with a local business.
The people at CubeSmart were very friendly and helpful. I had no issues while my car was in storage for the winter.
Quick and easy, saved online and was ready to go when I got there. The people that work there are fantastic. This is my 3rd time renting a unit from them. Thanks!
Laura and Dan are very nice and down to earth people..very personable. The facility is VERY clean..I love that, it cost a little more than I had expected for such a small unit, but I would definitely use them again should the need arise.
Very friendly and helpful staff with super prices!
Had an amazing experience with Simply Self Storage, specifically with Dan, the Assistant Manager. He was friendly, personable, sociable, and an all-around great guy that made renting my first storage unit a breeze. The prices and service were fantastic. Overall I would definitely recommend this facility. Thanks again Dan!
I called about renting a unit here because it is so close to my home. When i went in to see my unit i was greeted by a woman named Steph and she was so nice and got us through the process fast! The service was great I appreciated that.
Great customer service Dan was awesome! Did a great job explaining everything and offer me the going discounts.. 50% off my second month was awesome. Thank you simply self storage for a great beginning. The storage unit that we got was very clean even had drywall on the ceiling for extra protection.
Best customer service I have seen in a long time. Definitely recommend facility for all storage needs.
Stephanie and Lora were very helpful. We needed to store all of our belongings for a couple of months and we got a great deal. Clean units and good prices!
Amber was so nice and polite, got me a unit and took care of me quickly/ very professionalI recommend this storage place to anyone that needs one
The staff is always very kind and helpful. Rates are goos as well. Very easy to work with.
Great support to pick the correct unit & answer all the related questions!!😀
Friendly & knowledgeable staff. No pressure , just good information & suggestions. Very helpful.
LORA PIERSON , WAS VERY PROFESSIONAL.EVERYTHING SHE SAID WAS CLAIR AND UNDERSTANDING GOOD JOB.
Very nice staff. Made the process easy. Would use again!
Lora and Dan were a pleasure to work with! I called inquiring a parking spot for our boat and we were able to get one quick. They answered all of my questions on the spot and made me feel comfortable with storing our boat here. Couldn’t be happier with our decision to use them! 😊
Lora is very nice and professional! She helped me choose the best option for my space and budget. They offer online bill pay and auto pay which is also a huge plus. Lot is clean, upkept and secure. Definitely recommend for location and customer service.
In need of a temporary storage unit in between my move and Simply Self Storage fit the bill. Stephanie is awesome. Answered my questions and covered everything I needed to know. Highly recommended 👍👍
This was an experience beyond words. We had to move out quickly as our home sold way faster then expected just after Christmas. I called not having used storage before and needed our entire home stored and stored safely and kept clean. The customer service through this facility was what made me initially choose this one. I got two units and was stored for what ended up being eight months. Almost every season my entire home went through storage and was not able to check on things during this time as was in another state. The storage just came to an end and am so pleased to say everything was in perfect condition. There was not one indication any of the items were stored for that long. All staff is able to help answer any question anytime and all my messages were returned so quick and in full detail. A very wonderful experience from start to finish.
Laura Pearson was very very nice and intelligible about the storage area and the property she was very very helpful and very very nice to us both myself Jim and Denise and hope she has a great day and I hope she gets a raise soon thank you have a good day
Lora is awesome! She is so nice and helpful. She helped me pick the correct size unit for my budget. They even offer different bill pay options to fit all your needs.
Lora is always so kind snd helpful! The property is very well looked after neat and clean. I would recommend for your storage needs.
Great customer service I received. Very helpful and informative.
Laura and Tom are amazing and very helpful. They make your experience easy and relaxed. Thanks for everything
Lora and Tom are super friendly and helpful! Great facility
Great customer service and very reasonable prices.
Very nice facility! Mitch was very detailed and friendly. Made the whole process easy. Highly recommend.
Very helpful , workers there are very professional and love there jobs
The blonde girl working at the front desk is very rude, I was standing there for 5 minutes & had to say something for her to even notice me. She had a snotting attitude but its ok because she lost money because Im going down the street & their also $10 cheaper!
Way too expensive. And they didnt tell me about fees until after I moved my stuff in. Very unhappy
I moved from Florida literally a week ago and this was the only storage place I found that was open on Sundays. Dan was extremely nice and helpful, shiwedme the units before purchase to make sure it was the right size for what I had. They greet you so warmly and welcoming in the building andon the phone. This place is 5 stars all the way! Clean and well lit, they have easy pay online and 24 hour access! Totally would recommend !!
Dan & Lora were both awesome and very accommodating! 5 star customer service here!
Very easy to get a unit. In and out. Staff was wonderful.
Everything was done online before business hours and amazing service when they opened!
Great place to store all our extra junk.We have such exceptional service each and every time we visit our unit. Lora is so helpful and friendly. She makes the storage unit experience easy and fun. Simply self storage in chesterfield is a safe and clean environments. Thank you Lora for being knowledgeable, courtesy and so very professional.
Fast & easy. No problems... easy access.....good office staff.
Manager Lora is so nice and very helpful
Great location,easy access, friendly staff
Very helpful, accommodating management to handle my special needs for storage. Return customer for the past 15 years.
Good prices, great service, and good location.
Friendly service and fast call back and willing to work with you overall just great service very pleased
Very friendly and helpful settting up the rental.
Great Service! Highly recommend!
Great place and friendly staff.
Nice place, but they keep raising the monthly fees
Nothing but the most efficient and easy to deal with. And a plus, you get to choose your own password. Thank you Lora for your professionalism and courtesy.Mike Vitale
Lora was amazing in getting us the perfect unit. Will recommend this business... 5 stars!!!
Great customer service, very good prices!
Very nice facility, run by super nice folks.
Laura was so helpful, she knows excatly what size unit you need. Very sweet.
U kept me informed when my payment was due and u guys were very friendly
Great rates, service, and very clean. Recommended for sure!
We had too much at home, Highly recommend this storage facility! Clean!!
Amber was awesome!!! Super helpful, would highly recommend this place!
Really grate service. Helped with a big smileso Thank you so much Steph. For the help and explaining things so clearly for this 1 st time rentor. It Really helped the stress of moving be that much more tolarable.
Dropped in Rented a unit! Easy as pie! All fenced and get your own Code. Thanks for the great service.
Unit was very clean and I received very polite and prompt service both when I signed up for a unit and when I left the unit. Thank YOU!
Awesome place! Craig was very helpful and nice! 😊
On 6/11/18, I made an appointment with Lora at the Chesterfield store. Stephanie greeted me, reverified my needs and took me through the storage yard to show me the location. Helpful, thorough and she did an outstanding job to ensure my needs were exceeded. Great job Stephanie and Lora.
Dan and lora were wonderful! A smooth, great experience renting!
Lora is a very helpful and I highly recommend her facility to anyone that has a storage issue.
Very clean office. Great customer service from Mitch, very friendly and helpful!
After making a reservation for a large unit, but still undecided if I needed it or not, Lora called me twice a week to check in and see what my status was. It was very nice that she called with friendly reminders about their deals and packages they had going on. I finally bought a unit and know that my stuff is in good hands. Lora has a great customer service personality and I really appreciate her patience and understanding with my tedious situation!
New owners are greedy have massively jacked up prices. added extra fees. They are most expensive place around now for storage. no security and lined access times as well
Nice big lots with great deals year round.
Very nice people and very clean and Kathleen is very nice person
Amazing service and extremely polite and knowledgeable!
Super friendly and great service.
Simply Self Storage has taken All aspects of storage concerns, into consideration for my Self Storage Needs. (Security, Cleanliness, Lighting, Access, & Location were all considered.) Store Manager Lora, was very Professional in informing me of Every aspect of My rental Unit. Lora’s efficiency, and attention to detail were the final Reason for My Choice here! I will Continue to be a Customer, & Refer Others To: Simply Self Storage in the future. Thanks for Making My experience Excellent & Five Stars * * * * *
Great service and very helpful!
Very nice people, reasonable, safe
This place is HORRIBLE! Do not store anything here. Not even a used Kleenex.My whole storage unit is RUINED. Everything is destroyed. Look at all the animal droppings and urine on all my belongings.I called a few units and told them exactly what I was using the storage unit for. They quoted a price and the first month was free, you are expected to buy their Insurance.When I tried to make a claim, my problem was NOT covered by their policy.So, as you can see NOTHING is covered.$10.00/ month is automatically added to your bill.When I did call for my claim (before I found out I was out of luck) the claims adjuster gave me her number but forgot to be me she will be unavailable for 13 days. I have no way of getting a hold of her and I must respond within 14 days.This place should be avoided at all costs. Do not go here, drive by as FAST and as far as you can.
Friendly office staff Laura and Fradkhan.😊
Lora is very polite and helpful!
Great place. Love Lora Pierson
The salesperson Lora was very knowledgeable and helpful!!
Lora was a superstar, she made the process so simple. Maybe she is why they call it SIMPLY STORAGE. Go check her out,
Close to home, easy access
Been a customer for about 2 years and they rented our spot out to another customer while we had our camper out on vacation. They claimed we called and cancelled. Instead of righting their mistake and moving the new customer out of our prime spot, our camper is now in the back corner of the facility. So they’re taking a long time customer and sticking them in the back of the facility as to satisfy and sustain the new customer with OUR prime spot instead of owning up to their mistake .
It was easy and the manager was very thorough and helpful.
Awesome place, VERY friendly!
Lora is an amazing rep and she is the model of what great service is!!
Very helpful. Easy to work with
The Manager always friendly and willing to help
Steph thanku again for customer service
Excellent customer service!!
Good rates and nice people
No problems... easy access.....good office staff
Extremely friendly staff and ease of storing my trailer
Stephanie was a professional through and through. What a great help!
Very good customer service !!!
Nice and friendly staff.
Very fast, friendly and an overall great experience!
Great customer service and reasonable prices.
Friendly and helpful staff.
This place raises your rent every year and is not comparable to other storage rentals like uhaul or lions gate and they have the same or better hours. I am paying more right now for a unit that is listed cheaper on the internet. How is that for customer service. Next move FACEBOOK.
Awesome service, clean facility
Super friend. Answered all of my questions
Friend of mine had stuff in storage helped move stuff out of storage
Very smooth process and great follow up.
Great Security , cameras and real people on site , well monitored
Well, I came in and I let her take the other man first. Well he turn out to me a very anger person . Stefanie remain very polite,he keep on being a jerk to her. She came back to help me and did a great job.Its just too bad there are real jerk in the world.Ps I noticed he has a wedding ring and really feel sorry for his wife.Thanks Stephanie you did a great job..
Changing the name does not make their customer service any better.
Great customer service
Very convenient and helpful
Very friendly, clean and convenient.
Made it easy and reasonably priced
Thank you for your help Stephanie and Lora :)
Your sales rep made it super easy!!!
Very secure, well lit
Fast and easy... very polite
Thanks for your help Lora & Stephanie
Fast, clean, courteous & friendly
Great experience
Im extremely disappointed with this place!!!!!!
Nice and friendly clean place
Awesome experience
Nice people
Nice place
Great place!!!!!
Lora is awesome!!!⭐️⭐️⭐️⭐️⭐️
Safe and Friendly
Awesome
Awesome
Excellent
Total reviews rating 4.7
147 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-06-21Very clean and professional business. All the staff are nice. I was always helped promptly..
Review №2
2022-08-10Great customer service and website was user friendly. Units are very clean and the property is well kept as well. It is very secure. Never felt unsafe when at my unit day or night.
Review №3
2021-08-03Friendly, organized and efficient staff! Very professional. The location is convenient for me and they definitely make it easy to get in and out of your unit. Phone support is also very helpful and timely in their response.
Review №4
2020-04-10Starting with your website. It is one of the most friendly, efficient and easy to use of any website Ive ever encountered. Then enter Lora, the manager is also one of the nicest, friendly, efficient managers Ive encountered in some time. She called the following day after my inquiry, just like I was told and then away we went with a tour and paper work. Painless! I retired as the Director of Patient Relations at the Detroit Medical Center. Customer service was my total emphasis for our patients and their families. Well I would have hired Lora in a minute if given that chance. She epitomizes what great customer service is suppose to be. Can you tell I love Lora? I do! So I see no difficulty ahead and have sung the praises of CubeSmart to friends and neighbors. I cant remember the name of her associate in the office and again, top notch customer service. A wonderful team! Sorry to ramble on but I was impressed, happy and comfortable that I made the right decision in using your organization. Congratulations!
Review №5
2019-05-26Super helpful.both the store manager Lora and the assist manager Dan were very friendly. informed us with all our options. great deals. the facility is very nice. highly recommend.
Review №6
2020-02-16The service and staff are knowledgeable and make the process easy and quick. The location is great and hours work great with my schedule. The prices are reasonable and upon my research the cheapest in the area without sacrificing quality and service. I was even able to get all my moving needs right there! I definitely recommend the unit to anyone.
Review №7
2020-08-12Lora was amazing to work with! She made renting a storage unit so easy. Highly recommend using them for their superb customer service, very competitive price and drive up units that make it so easy to get in and out of.
Review №8
2021-12-19Easy to sign up, great rates, great customer service and the unit itself was clean.
Review №9
2019-01-07Very fast and friendly service at the front counter. Thumbs up to Dan for helping me out. Took me around to show me the units and got me out the door all set to go in very little time. Im extremely pleased with the entire process.
Review №10
2019-11-07Great Customer Service - Very Friendly Staff. Lora assisted me and I got my storage facility right away.