Cyod Repair Services in Detroit

Review №1

2022-03-12

I had an issue with NordicTrack bike. I ordered the white glove install and the people they contract with installed the bike wrong. Finally got them to have tech come on-site. CYOD was so busy it took awhile to get technician scheduled but once scheduled Mike Brown showed up per schedule and did a fantastic job fixing the screw ups. He was very coordial and went over the rest of the bike and fixed a few other issues. End of the day everything is working as should.

Review №2

2020-05-21

Mr. Michael Brown voluntarily took an assignment from NordicTrack to repair a defective machine (the x32i treadmill -- trust me, go with the Peloton instead), and now will not return phone calls or text messages to schedule a date to do the repairs. So, when you spend $4000 on a product thats defective, and the technician they hire wont return your phone call (after he accepted the assignment), that should tell you all you need to know about both the machine and the technician. Lesson learned.

Review №3

2019-12-12

John came out to evaluate and service our new Nordictrack cycle that was making a very loud clicking noise. He immediately diagnosed the problem as an issue with the bearing and was able to completely resolve the issue with some adjustments and oil. John even took the time to take a quick look at our old treadmill to see if it had any issues. Overall, John was incredibly knowledgeable, thorough, and efficient. I highly recommend him for any exercise equipment repair.

Review №4

2021-03-23

Very unprofessional in my opionin. I needed to rescedule a week and a half before my appointmemt so I tried calling, texting, emailing them but they wouldnt respond. When they finally did respond it was a whole day later and they just texted me once at 9pm. I texted back say that I needed to resceduled but they didnt reply back. Then they just showed up on the original appointment date but I wasnt there because I already told them it wouldnt work for me. So instead of making a new appointment they just canceled on me eventhough my rowing machine is under warrenty. Wouldnt use them again

Review №5

2019-03-19

Be aware! This is totally rip off!Their service is really really bad. After paying $159 service fee to NordicTrack, I waited for two weeks and no one has contacted me. Then I called CYOD and they said they tried to call me but the number is wrong even tho they then used the same number to call me right after receiving my email. I told them the motor is not running. After another one week, someone came in and checked about ten minutes and left. The guy told me he will order the motor. After another week, I called NordicTrack and they said no one has ordered the motor. WTH???!!!I asked NordicTrack to order it for me and now I need to pay another $65 to have another technician to install the motor.

Review №6

2021-03-08

The technician called to set-up the appointment a few days prior. The day of the appointment, he called when he was on his way, and showed up as scheduled. He quickly completed the repair, and tested the machine. Very friendly, knowledgeable, and professional.

Review №7

2018-09-18

Cyod is a great company that does great work at a fair price. I highly recommend this company.