I stayed because of the weather my room smelled like cigarettes and pee. I didn’t even want to look in the bathroom as the comforter smelled like an ashtray. Andre was great, the other staff wasn’t friendly at all and the “breakfast” was very disappointing. Wouldn’t recommend staying here.
Outside full of litter and cigarette butts. First room TV would not work and the electrical outlet came out of the wall. Used Q-tips on the floor and carpet literally stuck to my shoes. Next room was a little better except shower faucet loose and would not turn off and ran water all night. No maintenance ever came after reporting it 4x. Lamps with no bulbs or no shades...curtains falling off the hooks. Had to beg for toilet paper and fresh towels. Garbage bags in hallways. A rickety death trap service elevator. Staff that stood around BSing while you wait for promised coffee. Cops there almost every night. Place is a dump and stinks.
Positive: Spacious room, though unclean and in need of maintenance. Negative: The elevator was a holdover from 1950. The only thing hot in the ¿hot breakfast¿ was a toaster for the English muffins and a microwave. The room was filthy, with a glob of something on the cover over bed foot, and a semi-functional shower control.
Check in was simple, staff was friendly & helpful. We had a suite for a week.. very reasonably priced. The room was huge, actually its 2 full ajoined rooms w one side being a nice living room area, up to date clean furniture, TV, large window. Also your kitchen on this side, stainless steel large fridge separate freezer, stove top, microwave, coffee pot, sink, full cupboards I was impressed. Walking through to the other side was the bed/bathroom w jacuzzi tub, another TV, king size bed was very comfortable w a new cozy comforter.. another large window.. updated bathroom, everything was very clean & well stocked.. large breakfast room w a good verity of breakfast choices. Hotel smells fresh, new carpet in halls & our room.. I could go on & on-we visit this area two times a month aweek at a time for my husbands job.. this is our comfortable home away from home now, wouldnt stay any where else-Im a happy, content traveler now!🙂
Negative: No clean towels for our entire stay. Cold water out of the faucet. Water stains on ceiling. Very sad breakfast; few choices and ran out of everything quickly. Do not recommend.
Positive: What I like is as its bad squishing to another room because the TV did not work in the first room and he gave me a Jacuzzi room that was the best! Negative: I did not like that the TV did not work in the first group so I did not have to get switch to another girl but at the end of the day it was about to get a Jacuzzi!But it should NOT cut off on it own I should cut it off my self!!
I always enjoy coming here the rooms are reasonable spend the weekend there Andre the front desk person was very helpful he made coffee when I needed some and make sure I had extra towels that was needed he definitely deserves a raise for all his hard work
The front desk helped me with an early checkin! The rooms are clean and in wonderful condition. Shower has great hot water. Thanks Days Inn!!!
Stayed there two nights didnt clean the room or remake the bed said that I didnt request it didnt know I had to. no one told me or any policy or posted. Talked to the manager and said it was because of short of staff. Will never stay there again. Been to many hotels and never had to ask them to clean it and make my bed.
Our stay was great for the first week but after that, it got steadily worse. They NEVER had clean linens and there was usually some excuse like “some guy hoarded a bunch of towels.” So everyone else in the entire hotel had to suffer FOR DAYS?? I’d like to know the hoarder guy’s secret for getting that many towels, when I couldn’t get two!!There was also trash laying outside all around the entire hotel 24/7. It just looked awful. The fridge never worked properly and was missing parts, the shower was very old and looked like it was never cleaned.I will say that the bed was extremely comfortable but after one week, I had tried every other day to get a clean blanket, and THAT never happened. We cleaned our own room, so we didn’t ask for anything but clean linen. We PAID $4.00 PER LOAD TO WASH some of the hotel linen ourselves, ended up having to buy our own blanket, and all of that was just extremely wrong!The laundry staff were, however, extremely nice and tried their best. I believe they were working with what this hotel supplies, which is not even CLOSE to enough linen, or enough washers and dryers to keep up with providing clean linen!Since the guest laundry room was across the entire hotel, it would have been nice if the staff put notices (on the fire doors we had to walk through) that the guest laundry was out of order (there is only one washer and one dryer) and that would have saved a long walk with laundry and laundry soap/fabric softener. When I made that suggestion, it was rather rudely ignored by the front desk evening staff.Don’t waste your money, you will be quite disappointed, especially if you’re staying more than a day or two.
Andre was very helpful. Showed us all the amenities. Made our stay a lovely one.
The halls are dirty, the toilet in our room was dirty, the tub was stained and had peeling paint, the hallway smelled like Marijuana, and the breakfast was really minimal.
The first time I stayed here, before the pandemic, it was a decent hotel with a nice wooden jetted tub. Last night when I stayed here, it was the second most horrific hotel experience. The check in lady gave us a room that did not exist (room 130) and then she spend 15 minutes trying to find the room that said room. When she finally was able to find a different room for us, she put us in room 132. The hallway to the room had a fowl odor of urine. We get to the room and discover the bed had unknown fluid on the sheets. The jets in the tub did not work and it constantly leaked. The wooden frame for the tub was scratched up and falling apart. The coffee cups were the size of shot glasses and the lids (too big for the cup) were dirty. Would not stay there again. If you do, wear a hazmat suit.
If I could give this hotel negative 5 stars I would. My twin sister got married at the banquet center attached on 10/9/21(which my parents spent 10k on) and therefore put a block on this hotel attached to the venue. We assumed that since the venue was so beautiful and well maintained that the hotel would be nice, or at least clean, but that was not the case in any way. Several family members and friends had to switch rooms more than once due to mold in the rooms and overall unacceptable conditions. There were plastic bags taped to smoke detectors, room numbers written on sticky notes and taped to the doors, wires hanging out of the room key scanners on doors, water leaking into the rooms as family was sleeping, mold in the bathrooms and showers, not to mention rooms that were not even cleaned prior to people entering. Two gentleman from the wedding party were told their rooms couldnt be cleaned before they stayed, so their wives not only had to clean the rooms themselves, but they handed the two men a set of sheets and made them change out their own bed. Im sorry but that is just completely unacceptable. My family from phoenix also had to find another hotel after flying in, as the room they booked prior to arriving to Michigan had been booked/was not available and they were not told this until arriving to the hotel to check in. The hallways reeked of smoke, mold, water damage and just straight up garbage. Before even staying in the hotel I read the reviews and was immediately frantic hoping that we would not walk into a mess and that the reviews were over dramatic, but even the worst reviews dont do the filth of this hotel justice. I even called and spoke to a woman at the front desk two days before our stay and asked if the cleanliness, bed bugs and service I read about from recent reviews of the hotel were going to be an issue and I was assured there was a new maintenance staff and cleaning crew that were great. HA. What an absolute joke. Do yourself a favor and trust the horrible reviews. This place needs to be condemned and rebuilt from the ground up. Not even an exorcism could save this place.
Im never going to anything by Wyndham again. This was the second one I went to on a 6 day trip and they were both the worst. Dirty hallways, a half-broken elevator that is too small for a suitcase, chipped paint on all the doors and walls. The whole place smelled like marijuana. Couldnt sleep on account of people screaming at each other in the parking lot. The TV didnt work. Staff was unprofessional and unhelpful. Our room was *almost* clean, which was a relief, but there was still trash on the floor that the housekeeper probably missed. This was the most expensive stay we paid for, especially after they charged us a nonrefundable service fee of $20 on top of all the fees we paid online BEFORE we got a chance to see how this place was run. One night cost us over $100. Gross. Dont waste your time. There are so many other hotels in that area that look more expensive that probably arent. Try your luck literally anywhere else and youll have a much more relaxing stay than I did.
Positive: There was absolutely nothing I liked about the hotel - it was filthy! The young lady who waited on me was pleasant, however it didnt seem to bother her that I was allowed to reserve a room that was not available. They had to cancel my room. Negative: It was filthy. Elevator was filthy and you could barely fit - didnt seem to be working properly. Waaaaayyyy to much money for this dump!
I travel for work. Its hard to find a decently priced hotel thats quiet and clean. The employees are really nice especially Andre. He will go above and beyond to make your stay great. The only complaint I have is that the WiFi needs to be upgraded.
Bathroom door was broken. There were cigarette holes in curtain sheers. Police were called due to an incident in another room.
Room was clean. Only one towel in the room. TV didnt work had to call maintenance man to fix it. Coffee pot was disgusting and had an old coffee filter inside. No hangers in room to hang anything. No bedspread on the bed, just sheets. Jacuzzi tub had black dirt coming out of the jets as we were in the jacuzzi. Very gross!
I came into town over thanksgiving to bring my son back for college. Never been to this part of town, but my stay here was great. The young lady at the front desk was extremely helpful. She had the sweetest, most softest voice. I could tell she was so young working at such a big property. Salute to her🤝
This is one raggedy place!!*EVERY door has severe scratches & deep scrapes. Their immature excuse is that its from the maid cart.*My bathroom looked like someone just used it.*TV, nor the microwave worked.*Bed was not comfortable, nor had a blanket.Customer service was inadequate for the 2 days. Each employee constantly & consistently stated that the manager would be in tomorrow. Which, of course, didnt come.Days Inn Suites are usually clean, polite, & priced properly.THIS one here was an embarrassment to the franchise!!
Enjoyed my stay here for sure. Room was very clean and hotel overall was really quiet. Would stay here again if I was ever in the area again!
Positive: The convenience of the banquet hall being in walking distancing Negative: When I checked in, my room key did not work. After going to the front desk 3 times, finally they gave me a different room. The rooms are very out dated, dirty, the shower head barely worked. Luckily I had a Jacuzzi tub to take a bath. Very disappointed!
Place is super run down but prices are still high.I absolutely love baths so naturally we had a jacuzzi room and my husband and I didnt feel comfortable using it at all, didnt even try.Felt very unsafe the whole night for whatever reason.Couldnt sleep at all.My husband and I literally planned on staying until 9 am or 10 am and we left at 3 am because I couldnt sleep and didnt feel comfortable. This is a first for me, I love hotel stays, especially if I have a jacuzzi in my room.Do no recommend at all.
DO NOT STAY HERE. This is me and my boyfriends second stay here, because we hoped the second time around would be a better experience. It was worse! The first room we went to, the TV was already on, the tub was wet and looked like someone has just taken a shower minutes before, and their was a hole in the screen window. The room smelt like must and dirty feet. Their were also stains on the bed. Our second room, the TV did not work, and our toilet was leaking and the floor was soaking wet. The air conditioners in both rooms are piled up with rust. Walls, and doors on the rooms are all banged up and need a paint job. I am disappointed with this hotel and how the staff takes care of it. Do NOT stay here.
Do not be fooled by the pictures of this property. They are deceiving. I booked this hotel because of the cheap rate and the pictures of the property presented well. Upon checking in, after driving all day, the lobby is not representative of what the rooms look like. Got to our room after going through a broken security door, our door just pushed open without even using a key. After fooling with it for 20 minutes we finally got it to lock. Inside the room, there was bags of coffee, but no pot to brew it in. Went to the lobby to get some there, it was cold so I took it back to my room, the microwave was broken also. Taking another look at the room I noticed the sprinkler was jerry rigged with a plastic butter knife. The carpets in the hall are disgusting, the doors were all beat up, some didn’t even have locks. There was a million cigarette butts all over the ground outside along with tons of trash. Went to the front desk and asked to speak to the manager, I was told by the front desk clerk that he was at home. I asked if I choose to go to another hotel, would my credit card get charged and she told me yes. The manager who’s name was Paul, he was new and she didn’t know his last name, left instructions that he wasn’t to be bothered at home. Went back to the room to call Wyndham customer service, after getting disconnected with them 4 times I finally got someone. While I’m on the phone my partner takes a look at the microwave to see if he can get it working and finds a dirty used needle under it. I went to the front desk and told them about it and demanded they refund my money. I took tons of pictures of everything that was disgusting and found another hotel at 11:30 pm. This is the absolute worst hotel I have ever stayed at. It’s a shame that Wyndham does not hold there hotels that are individually owned to a certain standard. I am cancelling the 8+ more bookings I needed for my work for this year. I’ll make sure I stay away from this chain.
Sept 21, 2021 Tuesday. Evening front desk man, Andre was very considerate and helpful...but I asked for wakeup cal, there was NO phone in my room! So he promised to have the am crew knock on my door...that never happened. Not his fault.. Other issues were no bath towels, only folded up face cloths, and bath mats, and one hand towel, under the sink...strange. Next, peeling paint and scum around shower stall, lamp shade not attached and fell to one side, plus no place to plug in a charger, wall socket near door was available but so loose it did not hold charger cord connection. Had to unplug bedside lamp to charge, then no light on next to bed. Was told the included breakfast was a grab n go type up on front desk, it was not offered at check out and did not see it where I was told it would be...i was very hungry but that was also overlooked. Then there was a giant nickel sized body of a black spider was on the drapery, alive( type known to thrive on dust mites, you do the math ) This was only hotel in the area and needed to be at an early am meeting, so had to stay here. But they said hotel was fully booked nevertheless, and with the lack of service industry workers everywhere, probably reason for poor quality of everything. Read reviews and take chances, rates inexpensive, but you get what you pay for, of course...just sayn
Terrible DO NOT GO HEREEvery time I been here it’s been a problem and my room has always been dirty. Stephane with black hair is extremely rude and the Manger they lie and make stuff up so not waste ur time!
I had to switch rooms 3 times until I finally gave up and asked for a refund and reserved a room at a different hotel. The first rooms bathroom was emitting a smell similar to sewage that was making me sick so I asked the front desk to switch to another room. The second room both the front door & bathroom door looked like someone tried for forcefully make their way into the space & smelled like cigarettes. The bathroom had not been cleaned and the toilet paper holder was broken off the wall and just placed on the vanity. I went to open the refrigerator and there was moldy food still in a takeout container. I again requested a different room and upon entering the final room I saw what looked like human fluids on the chair and a suspicious looking black bug on the ceiling which was the last straw. Fortunately I had not yet unpacked anything and went back down to the front office to demand a full refund as I would not be staying in a hotel with such shockingly low standards. The place is in desperate need of renovation which was apparent before I even checked into my first room, I highly recommend booking anywhere else.
The condition was terrible. The back door was full of garbage. The backdoor was broken and unlocked. No housekeeping and clean towels for 2 nights. Rude receptionist! Never go back again!
If I could give Wyndham hotels zero stars I would. As a company they should be completely embarrassed of how they run their properties and what they expect customers to pay for. I checked into one of the properties and immediately checked out. It was dirty, wires hanging from the ceiling, stains covering the furniture and floors. The whole property felt very unsafe and I could not bring myself to stay. I checked in at another hotel later that evening and did not realize it was also by the same company. The hotel itself was a little bit better than the prior one but the TV did not work, the back doors and locks were broken and the whole place did not feel safe and taken care of. When I went to the front desk to try to get towels I was told I had to exchange my dirty towels in order to receive clean new ones. I think that is absurd and unacceptable. But when I came down later that evening to bring my towels in to get more, I was told by the staff that they didnt have any more towels and that I should have come up when they were giving them out earlier that day. My child and I were not able able to take a shower because we did not have dry clean towels. I spoke with the manager the next morning and he was full of excuses and did offer to reduce our rate however he just really made excuses for everything. I think its completely unacceptable and I will never find myself staying in one of the brand hotels again.
Checked in earlier today. Leah at front desk very nice girl. Our room is clean and spacious
Second day came back to room. Bed was unmade no towels and my liquor had been taken.
1 small bar of soap in the bathroom. No small garbage bin. The room door was pretty beat up. Definitely uncared for. Bed seemed clean and bathroom was clean. Side walls were not clean. Took pictures but, no where to post them.
Just to summarize I do not recommend this hotel. The front desk management was very nice but as soon as we were walking to our room it smelt like weed, which is fine its legal but it’s supposed to be a non-smoking hotel. The room did not have towels or rags or extra toilet paper(toilet paper is understandable its 2020) the shower was full of mold the bottom of the shower had disgusting stains either mildew or from aging. The bathroom walls had mildew and mold. So honestly didn’t need the towels anyways because I rather shower at a local gym that I am a member at then this molding infested bathroom. One of the nightstands has suspicious stains that matched the bed skirts stains. The sheets looked decent but the pillows clearly have been slept on based on the yellow markings on the pillows themselves and hotels should really use protective covers on pillows before putting on the pillow cases. Over all disgusting rooms I almost canceled and left but it was late at night and I had to book one night here for a family emergency. The cleanliness of this hotel is what I would feel like I could get from a $20 a night motel. I will not recommend this Days inn to anyone nor stay here ever again. Honestly this makes me never want to stay at a days in period.
Dirty room, though the staff was absolutely wonderful, and in now way does this reflect them, the rooms needed a deep clean. Our bathroom had a childs toliet seat on an oversized toilet, and both TVs didnt work. No garbage cans, coffee or a hair dryer.
The only reason I gave 2 stars was because of the gentleman at the desk, friendly, helpful. Our room was lacking a few things like toilet paper, cups, hair dryer. I already brought a hair dryer he got toilet paper for us and many other folks because someone didnt do their job. He was a very busy guy and still had a sense of humor. I wouldnt drink the water here smells. The hallways smell awful like lit cigarettes (really bad) our door was already open when we got there, some hallway doors had no handles on them you had to stick your fingers in the hole to open. (So gross) you will not be happy staying here. The outside will fool you. Its a dump!!!!!! Here is a pic of our door all doors look like this.
First room was filthy, hair on beds, bathroom had a strong smell of urine. Was moved to another room which was better but not great. No towels were provided, which didn’t matter because the bathroom was so gross we didn’t use the shower. The room and bathroom doors were old, and scratched/marked up. The outer, side door into the building did not secure from the outside so that anyone could enter the hotel without room keys. Several other rooms didn’t have functionally room locks and my room door was difficult to close hard enough to secure it. The entire hotel had an awful smell and trash everywhere!! It appeared that nothing had been vacuumed...ever!! Staff were not knowledgeable in their jobs(unable to make reservations etc).
Rooms were very clean, linen also. Staff was accommodating. Mattresses very comfortable.
No towels when we first entered our room (which the door was cracked open with the deadbolt, how many guests have been in and out of the room before we got there?). Asked for a set of towels for me and my wife and was only given one (not good housekeeping). Good luck with the freight elevator if you go upstairs with the luggage cart! (Pretty scary and claustrophobic)...
Was a good stay. They had a fridge and microwave, few places do now. Large rooms.
Extremely disappointed with my stay at this location, the bathtubs need renovating as they are all chipped and full of paint cracks, also dirty as ever. Room had not been thoroughly cleaned at all and there were chunky splatters all over the bathroom ceiling (gross). Screaming children everywhere and trashy, but still charged $190 for a weekend stay. I dont know why this is the first location to pop up for Rochester but please do yourself a favor and AVOID, I feel ripped off....
Absolute travesty how management has neglected this place! Count the multiple window screens dangling outside, note the abisamal carpeting upstairs & downstairs, count how many ceiling panels have water damage. Your TV(cable to it) WILL be broken & dont dare ask for a towel!!! Most horrid Wyndham franchise hotel in U.S.
Positive: The location was as described and near the event we were attending Negative: Upon arriving to our room it reeked of cigarette smoke, our toilet wouldn¿t flush, the tv didn¿t work nor did the phone. The bedside table had no light bulbs. When I complained to the woman at the front desk she was less then helpful. I don¿t rec
Staff is very polite. Nice rooms. They are short staffed(just like 90% of everywhere right now.) The room wasn’t 100% clean but it was decent! The plate on the shower that shows the direction of hot/cold isn’t on their properly but I just had to mess with it until the water was hot.
I went to check into this hotel with a confirmed reservation and was told at the desk they had cancelled it(due to overbooking)without notifying me in any form. This was at 8pm on a Saturday night. The employee at the front desk told us “not to cry over spilt milk” and offered no solution beyond rudely saying it was our problem. Luckily we found another hotel, but there was absolutely no accountability on Days Inn’s behalf.
HORRIBLEThe rooms are outdated big time as well as the elevator. There is a smell that just disgusted me and I had to cancel my stay. I do not recommend staying here at all. There are plenty of other places to stay in the area that offer clean and updated rooms.
Took our reservations did not deliver on the room that was reserved for same price.Nice bedding.. hair in the bath room floor, spider on the wall, smell of urine and wet dog , security locking door broken good thing seeing Pontiac is less then a few mile away .. I could go on, find another place unless your a 2nd or 3rd worlder then this place youll fit right in...I can share with anyone the horrific photo with any one who would like to see what they will be subjected to when staying at this dump..just email your email address
Horrible dated hotel with no careStained mattressesBroken furnitureMirror missingSmell of tobacco smoke and pot in hallwaysNo room serviceLoose toilet setIt was a nightmareAvoid this hotel
Our stay was great my wife loved the room the staff was very nice Andre was very helpful would stay again !
This hotel was filthy in the hallways, the bedroom, and bathroom and outside. No AC in Our first room. Second one had holes in walls, scatched up doors and walls, dirty under the bed and sink. No TV remotes. WIndow screens all ripped. Smoking in the stairways.
Basically is not high quality hotel No breakfast area No pool but the have A nice customer service Especially the lady at the front desk Her name denise Shes awesome lady She have a high quality personality And shes really helpful I appreciate always for her ❤ She do her job perfect 👌
Very good hotel I love the staff, I love the rooms the manager had very good costumer service overall its a 5/star hotel
Positive: The room was nice and so was the staff Negative: It was not as clean as I would like. The back of the bathroom door was dirty and there was little black hairs on the wash basin and in the shower (gross!)
The floors were beyond sticky, nothing was properly stocked or ready even though we made RESERVATIONS online, stains on the beds, the tv didn’t work at all luckily we had our own to use. Just all around not maintained and disgusting. I will NEVER be back here again. The only good thing about this place is that it’s pet friendly.
Where to start. On check in told to go through side entrance: which did not lock: so anyone can enter all hours of the day. Elevator can I my accommodate 1 person with a small carry-on (an accordion manual door). Room had plastic bag over smoke detector called and asked the front desk; said it wasn’t working they are having trouble with several but not to worry, there are several others in the building. When plugging in phones realizes hole in walls behind furniture with exposed electrical outlets that were overloaded with power strips. Bathroom door didn’t close, ceiling tile missing in bathroom. Stairwell filled with cigarettes, strangers knocking on door at night asking “are we Mexican”. Very suspicious vehicles in parking lot and some questionable exchanges happening through first floor windows.
Positive: It was well worth the price I paid for it. Negative: Sometimes I would smell weed in the hallways.
Didnt even get a chance to stay a night here. On check in to 214we found out half of the electrical didnt work in the room. They said this was a known problem with that room and moved us to 213,which turned out to have the same problem. At this point the property has a rule that you can only move once and then you have to either accept that room or checkout.So, clearly we checked out. I will not pay for a room that doesnt have electricity and the property management has a ridiculous rule about moving customers between rooms despite the failing conditions of those rooms.
The room was dirty, the headboard look like someone spilled something on it or spit on it. The jet tub didnt work. Toilet paper holder was on the floor, looks like they just keep putting it back in the same striped out screw holes wall. Music playing loudly till 1am. Called to complain about the music and got a yup and hung up on. Wont be going there again.
You can get a much better room for this price the ac in my room didnt work and I checked the filters they were filthy I asked front desk to clean them the refused right to my face so I asked them for a broom and cleaned them my self and the ac was leaking water in side allow the carpet and very damp in there I wouldnt be surprised if there is mold under the carpet. The pictures online of building are goof but there are many maintains problems dont Jude this place from the there pics or from the lobby ask to see the room they will be giving u first
My stay here was great. The handsome guy at the front desk(Andre) was very helpful and kind. He went above and beyond to make sure I was comfortable.
Ran out of towels. Elevator runs like its out of 1920s. Only 1 person can fit.
The customer service is excellent, the staff will ensure your stay is just the way you want it to be :)
I’m generous to be giving it one star. The air conditioning didn’t work and we called for main range and no one showed up. The room smelled like cigarette smoke and we got a no smoking room. there was a large party next star with music booming the entire night. It was so bad we had to leave not even after a night. They wouldn’t give us a refund for the 2 nights we payed even though we never even started one night.
Our room was in bad shape. Paint chipped doors, no toilet paper, no packets for coffee, air conditioner was so loud we couldnt sleep. Beds were comfortable.
This hotel was nothing shy of horrific. The rooms are nasty. They are not well taken care of and are in need of serious renovations. The first room I was in, had not been cleaned in the slightest. There was hair everywhere, mud all in the bathroom, sludge in the bathtub, and stains on the comforter. We went to the front desk and were offered another room to check out. We checked out that room and it was just as bad. Barely cleaned, dust and dirt all over, and the best part is that we were accompanied by a used condom in the bathtub. It completely blows my mind that this establishment allows this to keep happening. I know this has been an issue for quite a while considering the fact that when we finally left and got out of that hot mess, the front desk lady said “yeah sorry about that, the housekeeping is lazy”. Not okay!
The rooms are not updated, the room was dirty . Hair in the shower , hot tub old outdated loud and dirty. Sink was cracked and broken, sticky tables light switches etc. I had to clean the room myself . Tv system is horrible they do not have a guide and complicated to understand . , the safety doors to the outside do not have locks so be aware of this people anyone can walk in and around . Key cards do not work half the time . Toilet is loud and whistles until filled again . I would not advise staying here travelers beware
Hotel smelled musty and dank, its been renovated with new interiors but the ventilation and air circulation was bad. The bathtub and walls were sub-par. The shower head was leaking, the handle was backwards cold was hot and hot was cold. Housekeeping skipped our room. When I confronted the front desk at night there was no real apology just a blank stare. I was given new towels and toiletries immediately, which was fine but after a long day that was the last thing I wanted to do. Quiet area but too many little things added up and left me with a very underwhelming experience. It was a place to sleep and that was it for me. Bed was decent pillows were ok.
Negative: No phone in the room no tolit paper and it had a kitchen but no dishes or silverware
Went for a mom night to do yoga related activities. I love that you cant hear whats going on upstairs let alone next door. And I stayed free using Wyndham points 😉
I have stayed here on several occasions. I need to share something with you. I think they need better management . All the rooms are being renovated but the A/C in my room was way too loud. The rooms look great but they didnt replenish the soap, coffee or towels during my 4 night stay. I dont think the carpets in the halls have been cleaned since they were replaced a year ago. Also, the air conditioner in the hall is draining onto the carpet and ruining the drywall. The hotel is near the Fiat headquarters and it would be much more conducive to travelers if there was more daily maintenance of the facilities. As I said earlier....better management.
Our room was good, large suite with mini kitchen and very clean. The kitchen did not have anything such as silverware, plates, cooking ware so we were not sure the purpose of the kitchen.The lobby and common areas were extremely warm.The elevator is my only complaint. It is like an old service elevator and if the person before you did not get the according door shut all the way you cannot call the elevator. We had some heavy luggage so this made it extremely difficult at times to use the stairs.Overall, I would stay here again.
Rooms are so drab and depressing. Hotel is more like a bottom barrel motel. Side doors do not lock so anyone can walk in any time of day. Tiny TVs, room wasnt stocked with extra roll of toilet paper. Only a small amount on roll. Small shower only, no tub. Toilet seat falls to side of rim when you sit down. Breakfast was terrible. Waffles tasted like chalk. Only tiny plates. No regular sugar, didnt restock food once empty. Didnt restock napkins or anything else and when asked, lady continued to socialize with others for several minutes before bringing napkins and sugar but still only tiny plates. No regular sized plates for waffles. Key card continually messed up and had to have rekeyed many times during 3 night stay. Bed was comfortable though and soaps were stocked. CAoffee only available for breakfast.The banquet hall was very nice and the food was really good and the employees were very nice and friendly. Nice outdoor spaces with heater lamps. Didnt seem like it was even same place as hotel. Night and day. 5 stars for banquet hall!
Positive: Location and friendly front desk staff Negative: it was extremely worn down and in disrepair, shower curtain rod was barely hanging on, toilet paper roll holder was laying on the floor, every thing needed painted, badly! The security chain was missing from our door.
Filthy facility. Even as out dated as it was, there was no reason to be so gross! There wasnt a pool here, even though the website says there is. My bathroom was not cleaned before we got there. There were streaks all over the tub and mirror. And the tile floor was sticky! And we had a giant slider and his home in the bathroom by the light switch! Im not sure the hallway has been vacuumed this month, the stairwell looks like it hasnt been vacuumed all year. We were treated well by the people we had interaction with. They need to upgrade and clean better.
Front staff was great! Very nice and helpful. The hotel.... Gross. Marks all over the walls, smells bad, very light blanket, rooms out dated. Simply over priced for what your getting.
Positive: The staff was very friendly Negative: there were ants in the room, tv did not work, no chain locks on the door, entry key did not work half the time, terrible smell in the hall way, no craft for the coffee machine in the room, renovation not completed in hallways and doors, no door handles
The hall way was absolutely disgusting as well as the stair case going up to the second floor. The hallways smelled like cigarettes, The bathroom shower had mold in it, I took pictures of everything. Our smoke detector had a plastic bag over it which is terrifying and they didn’t give us the free breakfast in the morning. This place was disgusting. It’s cheap for a reason...
Mold in bathroom and nothing was cleaned. Was moved to a different room and nothing was different. Mold in bath tub, sticky counters, fingerprints all over showers and mirrors. Ended up moving to holiday inn express a couple minutes down the road and it was great for $40 less!
The beds where comfortable. This hotel is in rough shape. Only had one towel in the room. No mini soaps and no breakfast.
This hotel should be closed down it make the city of Rochester Hills look bad. No TV in room for 2 days. Toilets are no go good. The room service is the worst. No one to bring you towels. Bathroom tub is old and stained. Stains on walls. Do not get a room here go elsewhere.
My wife and I were in town for a wedding and decided to book a jacuzzi room. Upon arriving we discovered the tub did not work. We tried to contact the front desk but the room phone was also not working. I called the front desk using my cell phone they sent someone down who could not get it to work. He stated they would fix it or move us to a different room. They did neither. When we reminded them an hour later they said they would fix it while we were at the wedding. Again, neither occured. When we checked out and informed them we were dissatisfied with the amenity we specifically paid for and their inaction to correct it they informed us they were sorry and the staff yesterday should have moved us because maintenance is not in on the weekend. No offer was made to refund the difference between the jacuzzi room and a standard room. The building had a slight mildew smell and the exterior security door closest to our room was broken so that it stays open. The whole building had a run down feeling, however the exercise room looked nice.
I would give zero stars if I could. Spent 10k on a wedding. As family came in from Arizona the hotel did not have the room available they booked. Hotel is dirty, batteries hanging out of door where key goes, staff is beyond rude and not helpful at all. Had to find alternate place for family and staff would not help!
Front desk staff was very friendly! But the cleanliness of the hotel leaves something to be desired. I stayed here on business with my pet and was not impressed. Both of my towels, although they smelled clean, had dirty stains on them, one including wax or gum. The floors, although wiped left remnants of hair and dirt around the toilet. There was a used washcloth hanging on the shower curtain rod. No remote for the tv. The mirror was streaky as well as all other surfaces so amidst COVID-19, I’mGlad I brought my own wipes because I had to wipe everything down before I unpacked. I had specifically written a note on my door for cleaning staff to leave items outside my door because I didn’t want anyone in my room after I had cleaned it, and my cat is skiddish. I just needed new towels, toilet paper, coffee and ice bags. They were never left there. Yes I could’ve gone down to the front desk and asked for them but I didn’t, so all blame isn’t on the cleaning crew. It also appeared as if the back stairs leading out to the side entrance hadn’t been swept in months. I do understand for the price that the breakfast options are limited, but half the time there was no milk anywhere for cereal, and the coffee was no refilled and there was no one on site to ask to refill it. I will be traveling to this area in Michigan several times a year but will not be rebooking this hotel at all. When I walk into a space that hasn’t been cleaned properly, I oftentimes do not feel comfortable at all sleeping in the bed or walking on the carpet. Again, staff was friendly but the cleanliness of the hotel, especially during COVID-19 needs significant improvement. As cheap as it was, it was a complete waste of my money.
This hotel is very dirty and the front desk people are very disrespectful. I made a reservation for 2 days, when I got to the room it was filthy. I spoke with Lava the front desk lady and she was very disrespectful , had a horrible attitude, and she wouldnt call her manager for hours to get me another room . In the housekeeping supervisors defense, it was her first day there at that location. I called the wyndham hotel customer services, those good for nothing people offered me 1500 points after speaking with them for a month about the situation. DONT STAY AT THIS HOTEL. I mean for Gods sake, its a hotel in Rochester Hills.
First the outside door to the side were staying at was broken(the security part) so anyone could go in. Our room was clean, but didnt have any hand soap or hand sanitizer. Did have a coffee pot but no coffee, the front desk lady did give me some though, which was nice. The free breakfast was not good went down at 7:30am and was ok selection, went back up to my room to see what my husband and kids wanted then went back at 8:30am and almost everything was gone, no milk for the cereal and no cream cheese for the bagels. The next day there was even less, like they didnt have anything to replace it with. We were there on a weekend that should have been fully stocked. Will not be staying at this hotel again.
The front desk night auditor rude . The tv remote never worked . Had to swap rooms. The mattress not comfortable . They are using the covid to make excuses not to clean room and provide clean towels . The front desk said they were out of soap , how can u shower .Also this is located behind the cancer center
Positive: The room we had was so nice Negative: Yes they charged me more money then what they was supposed to and I couldnt go talk to somebody because I had got sick and left so I didnt even stay my last night there I went to the hospital where Im currently at now.
Andre at the front desk is very helpful. I made a reservation online but I wanted a room with jacuzzi. He made it possible. Thank you!
The best room Ive had in a while. The structure of the room was beautiful. The shower and basin were gorgeous, extra half bath in sitting area. The bed and pillows were the absolute best. Only issue was the sitting room television didnt work and we werent offered any assistance or change of room.
Had to book in a pinch... the hotel was under renovation so we were given the older rooms.. we booked 4 rooms over Thanksgiving weekend, ours smelled like smoke and stale..the comforter has a stench and cigarette burns..they need to address those items, get their elevator working.. the service was the biggest problem.. the breakfast has a hard close at 9 so if you have bagels in the toaster you didnt collect, in the trash they go.. at 9 the lady will clear everything off and turn off the TV and lights in the dining room even if youre still eating.. the coffee was just gross. bagels were frozen.. not a great experience.
The room was dirty with white stuff on the carpets and stuff on the bathroom floor. It had holes and burn marks on the walls. It had a terrible smell and bugs in the bed. We checked out 5 minutes after checking in and will never use days inn again.
Everything was good. Front desk staff was helpful. Had no complaints 👌
First room i was put in apparently had a leak in the bathroom. Took one call and i was moved fast and in a hurry. Rooms are decent for a overnight stay price is nice location good lots of restaurants around and staff was super nice even came up personally to check and make sure the new room was good.
Accommodating check in but the room was rough, dead bolt was broken, room was kinda dirty. We changed hotels the next night.
The room was just okay. It was organized properly and cleaned however the I could tell that the comforter on the bed wasnt cleaned and other parts were missed by housekeeping like the remote, refrigerator, thorough toilet. I paid $44 dollars from hotels tonight. I give thos hotel a B-/C+. Staff was nice, they can do a better job of having items for guest available to buy
We arrived to average reception. Went to our rooms (3) and they were all uncleaned. We asked and received new rooms that were made without trouble. No bedbugs generally clean but not deep clean.(paint and scraps on doors, water stains in the tub) Had a poor view and the whole the corridor smelled like weed. Our rooms had well working showers, tv, internet, and ac/heat. Breakfast had limited selection; Bread, cereal, waffles, yogurt, likely the worst coffee Ive ever tasted.
My wife is staying there right now. No, ABSOLUTELY NO housekeeping the first day. Was told the person quit. Second day, received new towels but no basic housekeeping. Third day they made the bed (not new sheets) new towels, but didnt clean ANYTHING in the bathroom, didnt vacuum, and didnt wipe anything down. Calls to the 800 number for this was met with the automated system hanging up on me twice after long hold times, and when finally got to a live person, they simply told us it was individually owned and too bad. They simply called the front desk with us on the line. Also, on that, the 800 number wouldnt take my complaint alone. They insisted that the guest (my wife), be on the phone. Like, she has stuff to do there. Shes not just sitting in the room all day.
A bit dated decor. Room not properly stocked (eg, no tissue paperr, no trash can in the bathroom, only 1 bar of soap to share between shower and sink, etc.). On the up side, they allowed an early check in and late check out.
Okay, so starting off I really enjoyed staying here. I did the typical review search before staying here. I found a reasonable amount of reviews for the location and price.I want to say I feel like this place is run by a single(maybe multi-generational) family. The room was clean, free of bugs and clutter. The price for two nights was fair, 110 dollars I believe. Free breakfast was a nice touch, with plenty to choose from. The staff were kind to us.With all that said I only noticed a couple things out of place, the carpeted hallway/stairs didnt look clean. Perhaps it was the amount of people coming in a out and they didnt want to be in anyones way or even they were busy with cleaning rooms and what not. The only other thing I noticed was near a back entrance(on the inside) was a bag of trash that was there our entire stay.Overall I liked this place. It wasnt the worst place Ive stayed by far.
Stayed for one week. TV outlet didnt work. maintenance tried blaming us saying we overloaded the breaker without plugging anything in. The toilet leak in the bathroom all over the floor which is a slipping hazard, they didnt care. The AC cooler did not work. and upon checking out they tried charging us $200 for smoking in the room which we did not. I do not smoke indoors. I am a mechanic, when I smoke outside I also dont throw my butt on the ground they get rolled up in my pocket. Housekeeping found my rolled up butts I dropped in the room and said we were smoking in there. Dont stay here ever.
I always enjoy my stay at Days Inn Rochester Hills, Michigan. The rooms are by far the nicest of rooms/suites I have stayed at within the name-brand. Upon arrival I am greeted by name. The Business Center equipment actually works well and the complimentary Continental Breakfast is always top notch in quality and presentation. The property generally provides a very peaceful and relaxing setting. It is well worth the journey to get to the location for a few days of rest and relaxation and, frankly, I feel at home when I visit.
Night shift staff were not pleasant or helpful. We were not even acknowledged when we entered the facility nor did either staff offer help while we walked around aimlessly attempting to find out room even though we walked passed them 3 different times. Once in the room the t.v. didnt work and when we called the front desk we were told I dont know what to tell you, it should work. The refrigerator had old food in it, little black bugs in the shower, carpet had red stains of who knows what.... We will never stay here again! The ONLY nice thing i can say is the gentleman at the front desk during our checkout was very nice!
Apon arrival we found dead water beetles all over our room, the room had not been vacuumed, there was hair all over the bathroom floor, and there was no remote for the TV, also no fridge in the room. My husband had to fix the Tv, the volume up button was stuck so it was all the way up with no way to turn it down. On the good side the breakfast was good, and the jacuzzi tub in our room worked good, the staff was very friendly and helpful. As a manager of a Wyndham property myself, knowing our brand standards I felt very let down by the room we had rented.
Positive: Jacuzzi Tub Negative: Out dated of the room
In very poor condition, floors filthy.We were given a room that had clearly not been cleaned. There were crumbs on desk, writing on paper pad, used soap in bathroom, dirty counter tops and someones comb left in the bathroom? We went to linen closet, changed our linens and cleaned the bathroom. Gross.On a positive note, the front desk staff and manger were nice.
Got a good deal on a 3 night stay. Night staff was great. This morning however the girl acts dumb for lack of a better word. I brought my son down to get breakfast. Most of all the food except the waffle was already gone. It was only 730am. I went up to get one and the whole bunch of kids (about 30 to 40 of them) and I couldnt even get to the waffle iron to make one. They kept jumping in front of me like it was ok. By the 3rd jump in a went to the front desk and told them. The woman just shrugged and said sorry. Thank goodness I had lunch meat in the fridge in my room.
So I have stayed at the hotel like 25 to 30 times in the past year and a half. I have been asked to pay a deposit when they have my card numbers on file. The last time they wanted a 50 dollar deposit upon check in at 3:30 in the morning at that. Now because its valentines day weekend they want a 100 dollar cash deposit on top on having card on file. The room was ok at best. I still like to stay here because it is clean, the location is nice and the front line employees that I see regularly are wonderful. The laws and principles of wyndham hotels do not seem to apply here as the owners seem to do what they want. I do not feel they are following the guidelines of the wyndham hotel chains.
Part 2: Take a bulldozer to it. Food in the fridge, had to ask for towels, no remote. Bare wires hanging from where smoke detector should be. The best was the hair on the pillow that wasn’t mine! Beyond the worst place ever-slept in my clothes. It’s filthy & stinks.
The room wasnt ready when I checked in. Had to wait an extra 15 minutes. The bathroom had holes in the wall. Ask for a a roll a away bed they wanted to charge me 10 dollars for that. The breakfast well it wasnt a breakfast all i seen was waffles and toast. Its a place I will never visit again.
The owner family there was very helpful and friendly. On line I requested extra pillows for support. They were already placed in my room. So what we have here is complete Customer Satisfaction.At check in Maya represented herself and Days Inn & Suites very well.Well done Guys !!
Absolute trash. Hotel is filthy through and through from the rooms to the hallways. I booked an upgraded room and checked in. The clerk sent me to a less expensive room and didn’t mention anything about my room type When I asked for the room I had paid for, he said, “You can take the room I gave you, or you can leave.” He refused to refund the difference or work with me at all.Parties raged all night long and there was hair scattered throughout the bathroom. This place is filthy, I’m surprised the city lets it stay open in this condition.Absolute garbage.
Great price. The staff was friendly. The bed and pillows very comfortable. Everything was clean and well kept. We had a hot tub room, the tub was good. Needed more linens with the hot tub
I had an outstanding stay at the days inn! I was dealing with the GM Nora, she was very nice and professional. She did all she could to help accommodate My family and I. The staff is very friendly, hotel is clean and cozy. Very inviting! I would recommend this hotel to everyone and we will definitely be visiting again soon!
They put us in the room that the washroom doesnt even flush. Then the receptionist moved us to another room that someone just got out of the room the bed was so messy and you can still feel and smell the persons scent. My husband booked a king bed with the bathtub or something we end up staying in this room that has a very small shower and the shower is yucky. Never again we are booking in this hotel.
Its OK. Carpet was not vacuumed. I had to change rooms because the fridge wasnt working. The ac/heater was very old and had a broken knob so was annoying to adjust temp. The TV needs an update.WiFi was fine. Breakfast was decent.
Honestly. Awful. Our room was dirty from the windows, to pictures on the walls, to furniture. The AC was so loud when it turned on, it woke us up several times through out the night. Then our sink ended up leaking the last night we were there, and our bathroom floor had water all over it. We explained the night it happened and they said there was nothing they could do because maintenance wasnt there. Clothes got soaken wet. Talked to the gm abour our whole experience and only gave us $19 back and we stayed there for 4 days and 3 nights. This hotel is seriously ridiculous and obviously doesnt care about their guests that much. Wont be going back and dont reccomend anyone staying here.
The room was really nice. But the bathroom was dirty. The shower handle came off and is was broken. And the sink was backing up. Over all it wasnt bad. I told the manager about the shower handle. And he was goo about it. And said that it would be taking care off.
Room is ok. Guy at the desk was nice to me. My mattress is very nice. Feels new. The bathroom light doesn’t always work but other than that it’s ok. If I change my mind after two days, I’ll update my review. Ok I changed already because the bathroom floor is very sticky and someone is smoking weed in the hallway and my room is filled with the smell and before that weed was pumping in through my vent. I had major surgery yesterday so this is not sitting well with me. People are slamming doors too. Ugh. So much for sleep
Got moved to another room that took care of issues from the first room. Staff is friendly. No hot breakfast....but many are doing that due to covid.
Cards wouldn’t open doors. 2 trips to reactivate cards. Other guests in hall having same problem. Carpets in hall dirty. No paper cups for water or coffee. Toliet was loose to the floor. Sink was loose to the counter. Paint chipped off bathroom door. Remote broke for tv. Had to get counter girl to show me how to operate tv from behind. Iam a local person my home is being worked on. This is the last time here.
Positive: The check-in process was smooth. Negative: THey did not have my reserved rooms when I arrived, but adjusted as needed.
This is an antiquated hotel. Beautiful structure. The elevator is antique and requires patience. Breakfast is the usual Days Inn. Poka was a wonderful, beautiful person who checked us in. She had the patience of a saint considering the uncooperative household staff she had to work with. My husband had to go check what rooms were clean at 4 p.m. Thank you Polka!
We got a kitchenette room with jacuzzi, the tub didnt work at all. Got a new room, tub didnt work properly. They did make amends by giving a discount!
Bed bugs. I know because I saw one and they bit me. Moldy shower. Coffee machine and ice bucket disgusting obviously not even wiped down recently. No blankets and ignored request for them. Only one towel provided for two nights. Don’t stay here.
Positive: It was quiet and comfortable Negative: The cable in the room I was in without the entire time. So I could not watch television if I have to entertain Myself by my cell phone
The bathroom was dirty, looked like they only cleaned inside the tub and mopped the floor so there was stuff on the walls outside the tub and on the sides of the vanity. The shower wouldnt turn on, I went to tell the font desk attendant who only offered to put us in a king room which wouldnt work because there were five of us. So we had to wash up in the sink and I was told to speak to the manager the following morning but there was no manager at check out. I left my pillow in the room and called within three hours to ask how to get it back, its an expensive pillow and Im migraine prone so i was a family member pick it up and ship it back to me. I was told that the room hadnt been cleaned yet and someone would call me once they had my pillow, I never received a call so I called back that evening. At that time I was told that the cleaners were gone and someone would check with them or check lost and found and call me back. Two days later I still didnt hear anything so I called and asked to speak with a manger, they were unavailable so i left my number with the rude person who had answered the phone....this was on Tuesday its now Thursday and I have yet to hear back so I called again but there is still no manager available. It should NOT be this difficult to get your possessions back or speak to a manager.
Water in bathroom sink doesnt work. Hallway looks like it has not been cleaned in a week. Shower controls are wonky. I would not use this place again if I ever have to stay in the area again.
Was really nice, the bed was comfy and the room overall looked really nice
One of the dirtiest hotel rooms I have stayed in-chair had a hole in the arm, lamp had yellow stain all over it, walls are covered in junk, ceiling had yellow marks, fan in bathroom was covered in cobwebs and falling off ceiling, hairdryer was ripped off the wall, gnats all over the room. Hotel rooms need updated and a good cleaning.
My daughters IPhone was stolen when we went to store an they put towels in our room .Beds were stained with pee an blood as well as blankets an pillow casesBugs
This room is aweful. Were are contemplating on going to another hotel. The floors are sticky. The hot tub is dirty. This is so ghetto!
Lots of rooms smelled of cigarettes... only needed one bed and was given and charged for a two bed without asking me. Lady that handled breakfast was rude and hovering the whole time.
Upon arrival of the hotel there were no signs indicating that it was Days Inn. Concord Inn was still on the building. Had to call the front desk to confirm that’s where we needed to be. The fitness center that they claimed to have were a couple of broken used machine and a set of dumbbells. But to top it off i got a whirlpool room with the intent on using it. It’s kinda hard to do that with no hot water. They said they had fixed it but they didn’t. Come morning before check out still had no hot water to even shower. Very unhappy with my entire stay.
Wow. Hard to believe this is in Rochester Hills. Couldnt stay in the room. Too many things to list. After looking at the air conditioner I no longer felt safe breathing the air. Not sure how they stay in business. Disturbing.
A budget hotel for out of town workers to sleep and very little else. No hot food at the breakfast beyond bread products you can put in a toaster. They do boast a fitness room with up to date equipment though.
Hotel employee Logan Medel went above and beyond the call of cuty to make our group comfortable. She was kind, respectful, and quick to address any concern we had. The beds at this hotel are the best I have every slept in. Our group was very satisfied.
Rooms were really clean amd the front staff was all super friendly. I stayed for about a week and really enjoyed the experience. The location is perfect right next to the freeway
Hotel is undergoing renovation. Rooms had multiple problems including a leaking air conditioner resulting in wet carpeting, no room phone service and a missing room refrigerator. Also, the signal to the room television was limited to 3 very fuzzy channels. To sum my experience up, I had a miserable visit.
The rooms were excellent with approachable staff. Clean atmosphere and a good breakfast. My wife and I enjoyed our stay and would gladly stay there again if we come to that side of the state in the future!
Love my stay there it was ghetto fabulous and the room was incredible tooI really cant wait to go back there
Rooms are clean, but old and musty.Bring a hair dryer.Good coffee in the lobby.
We were a little worried upon arrival. There was a glass door that was partially off its hinges and the 2nd floor looked deserted. However, our room was clean and very comfortable. The staff was very friendly. For the price, it was worth it.
Our room was right across from a very loud ice machine. The curtains were sheer and the parking lot lights were shining in all night.
Comfortable after getting into the right room a requested . Hotel are not what they used to though . Times have definitely changed sadly .
I read the reviews after it was already booked. We had to get towels from front desk, hair in the towels, shower extremely small, it didnt feel clean
The entire hotel smelled like marijuana. Our room had hair from previous guest, and their were wax stains throughout the room.
Front desk staff didnt seem to value their guests. The room was not clean. We had to clean the tub before use. Just not a place that I would recommend.
Positive: The staff are very nice and professional Negative: No everything was perfect
The room I stayed in wasn’t very clean the TV didn’t work was stuck on one station only so they discounted me $10 for that I was going to stay another night but they tried to charge me 100 something dollars and they’re only a two star hotel but online it said $72 and the lady at the front Dess was very rude she said is privately owned they could charge whatever they want some room have bedbugs
Beautiful room, very comfy bed. Clean and spacious Pleasantly surprised. TV is working right...but not a big issue, as Im sure they will address it in the morning when I let them know.
Bedroom area was ok. Bathroom was not the cleanest, hair on the shower drain, sink not very clean. Very few towels, TP. Will not stay here again!!
Needs an updating and repair asap. Locks on outside door was broken off.
Positive: Nothing. Negative: They have bad smell all around the hotel.
At this time I would not recommend the hotel. The staff is great but the room needs to be cleaned better and the curtains hung properly.
Room needs some work . No breakfast here bummer . Maid missed few places to clean no trash bags in the can
Positive: Price Negative: Everything was dirty; the towels had stains, the bed had stains, the shower was stained.
Would give 0 stars if possible. Stayed here and payed for a jacuzzi tub only to not have hot water all of saturday and sunday morning before check out. Cant get a refund because we didnt leave? Toliet broke at one point and management is rude and unprofessional. Will never be back.
DO NOY STAY HERE WORST EXPERIENCE OF MY LIFE! The TVs didn’t work, everything was dirty, the staff was useless except for one bald guy, the sink leaked. The cealing was leaking like crazy! This ruined my whole holiday. The worst!
Poca is the only good thing about this hotel. First room shower broken, second room no hot water. Huge joke. Management/owner offered absolutely no discount or assistanceDidn’t even stand from his chair when addressed. Lmfao !
Pretty weird experience. Front desk clerk never stood up or looked at me to check me in. The parking lot had zero lighting. Grounds unkept. To be honest when I arrived I thought the place was closed down. However to my surprise the room looked remodeled.
Most staff did not wear masks. I had to put up my own shower curtain! Front desk staff was rude. Will never stay there again!
The floor by air conditioner was completely wet. Shower head spit out water all over the floor, so I had to take a bath. Not really happy about that.
I took a shower and went to lay down after an exhausting day. I go to lay down and there is a red smear of some type of liquid which I don’t know what it is. I bring it to the clerks attention and all she does is offer a 10% back and a new sheet. Really now that’s all you can do?
Went into lobby today to get a room. Two women at counter. One said you have to wait. We were the only ones in lobby. We went to sit down and there was dried mud all over lobby furniture. As we waited 10 minutes, I noticed the place could use a cleaning & a coat of paint. The one woman was smarting off to the other about her not entering information in the computer correctly & proceeded to type away. We finally left & got a room across the street at Red Roof.
This place has black mold all over bathroom the tv has 1 station the door outside to get in is broken so anyone can come in i was to stay for 2 nighs and was like i got to go this not worth it they still charged me
Customer service is the worst Iv seen in the hotel business. Sounded like he was sleeping on the job. Based on the reviews do your self a fav and stay at any other hotel besides here
I had to stay because of an emergency and this is a good place to stay not bad at all they looked like they didnt have enough workers but they try
Property is a bit sad and tired. The bathroom definitely is in need of some renovation. If the alternative is to sleep in your car....stay in your car.
Staff is wonderful!the room was average. I did like the hot tub,but theres a lot of work that needs to be done to it. Needs remodeling.
Outdated rooms, whirlpool in room does not work properly and the jets were clogged and spitting out some funky things. Overall really dirty.
Got upgraded to a whirlpool suite. This was the least of the water problems in that hotel.
Positive: i liked the location Negative: they didnt have any blankets and the bathroom water in sink didnt work
Hair in the bathroom sink. Hair on the door. Used coffee pods left in the coffee pot. Other than that. Staff was super friendly.
Rude staff, not very accommodating, sheets were stained. Asked front desk general questions and they were not very friendly, like we were a bother to them.Would NOT recommend.
Still here so far you will feel like youre in sleep heaven. I had to force myself out of bed. Staff are super sweet and nice. My week mini vacay stay place
No towels no continental breakfast room was definitely not whatI expected very sad
Not too clean…ok if on a budget
Source of the ant problem Im sureFirst room oversized tub broken got in another room that had an ant problem come to find out its food stuffed in the air conditioning unit ants were all over the floor under it the fact that we killed a few ants and a spider ewww had no towels no tissue so we used the tissues that was left in the tissue box we never got any tissue after we told the guy ruin the mood for my wifes birthday we wished we stayed home but at that point it was 1:30am we checked in at 10:40pm we probably went to sleep around 4am just so someone knocks on the door at 9 for house keeping I want my money back very uncomfortable stay I paid 80 something dollars to be mad and few dirty by far the dirtest days inn Ive been to the ants even made it to the table the TV is on and the desk with the chair we set everything we owned on the 1 chair didnt want to sit on the toilet because the wall next to it and the shower in front of me was nasty the manager was apparently out this morning so didnt really talk to nobody room 141 wasnt good for my ocd
If you want a place to sleep at a cheap price this is it, but keep in mind that is all you get. No refrigerator or microwave in room, no flat screen only a tube TV, no pool or hot tub and no cable either. I have learned to do more investigating on rooms that I book very dissatisfied with what I booked. I stay at alot of Days inns and I wonder where there money goes. Obviously not back in the business. As the saying goes you get what you pay for.
Have stayed here a number of times and found it clean, comfortable with a nice breakfast in morning. Location works well for me as well. Plan on more stays here.
Guest room facilities should be kept perfect . Bathroom door was sagging down , touching the floor
Great place to lay your cheeks in the starched white sheets!
Very nice people at the front desk. Owner was very helpful. Room was clean. Great place to stay! I give it 10 stars!!!
First room oversized tub broken got in another room that had an ant problem come to find out its food stuffed in the air conditioning unit ants were all over the floor under it the fact that we killed a few ants and a spider ewww had no towels no tissue so we used the tissues that was left in the tissue box we never got any tissue after we told the guy ruin the mood for my wifes birthday we wished we stayed home but at that point it was 1:30am we checked in at 10:40pm we probably went to sleep around 4am just so someone knocks on the door at 9 for house keeping I want my money back very uncomfortable stay I paid 80 something dollars to be mad and few dirty by far the dirtest days inn Ive been to
My room looked exactly like the one in the photo. Great value for the price and the staff there was amazing! Very kind and helpful. Would definitely recommend to others.
Urine stains on sheets, broken lamp, plugged toilet and the neighbors music all night. We left and went to the holiday Inn express ZMUCH BETTER
Had a king room. Bed felt great! Room was clean. We had to ask for towels all they left in room was hand towels.
The rooms are very nice, the service was phenomenal!!! Would definitely recommend this place.
Total reviews rating 3
199 Reviews for Days Inn & Suites by Wyndham Rochester Hills MI 2023:
Review №1
2022-05-20This was definitively the worst hotel I have ever stayed at. I went out of my way to find a place with complimentary breakfast only to find out that their truck was “backed up” and they could only provide toast and yogurt. I did not receive any sort of housekeeping during my days there. I had to go down to the front desk to ask for shampoo and conditioner only to find out they only had conditioner. The most concerning part was the cleanliness. I doubted the quality or cleanliness of my room, and it was very concerning considering the price I paid to stay there. There were blood/other stains on the walls in addition to the toilet seat coming off, the toilet paper holder was unsteady making the toilet roll continually fall onto the ground, and the bathroom door was compromised. Lastly, there was just a general dark and dirty demeanor to the room. Would not recommend going here, even in a pinch. Do not waste your money, just bite the bullet and purchase something expensive where you can get your money’s worth. However, the staff was lovely, nice, and accommodating, with what little resources they had. They seemed overworked, stressed, and embarrassed to say the least, of the appearance of the hotel and the fact they could not offer much to the guest.
Review №2
2022-04-12Cleanliness, convenient, rooms are almost always available with smooth and quick check ins. Rooms are clean, tidy, and ready for a pleasant night stay. Hospitality is on another level here, I was craving milk to help me get to sleep, and Andre at the front desk went above and beyond to go to the kitchen and grab me 4 milks; I am stunned at how well this hotel is ran. Hospitality is ingrained in their friendly and loving nature. It feels like Im at home. Beds are extremely comfortable too, well built building, I NEVER hear the neighbors. I love this hotel and every employee here. This is my third stay and I hope there will be many, many more. Thank you Andre.
Review №3
2022-04-09The room was cold, the toilet didnt flush (we were asked to use the one down the hall). There were no other rooms available to move us and the maintenance man was not due to arrive until 9am the following day. The following morning we discovered no hot water and all we could get was a slow trickle of water anyway. The price ended up being 140.00 for the night...no refund was offered. Im contacting their corporate office. Im giving a one star, as that is required in ordered to post. The lobby was very nice and clean. Dont be fooled!
Review №4
2022-03-27I didnt even stay. We booked a suite with a whirlpool tub walked in the room and the bed was not made. Went to complain and they gave us another room. In this room the toilet didnt work and the whirlpool tub had some kind of debris on the outside of it. I didnt feel comfortable so we left. I will never recommend this hotel. It needs to be gutted and renovated and also hire all new staff. Though the girl that was working was helpful she was all alone.
Review №5
2022-03-19Do not stay at this hotel unless you want horrific customer service. When asked for extra towels for our family of 4 ( were given 3) we received disgusting attitude from from desk Andre. They will take any personal belongings left in your room and when informed its been left they will claim nothing was there. We know for a fact a jacket was left, called and they said nothing was there, we know it was left hanging in the closet. Came back an hour out of our way to get it and the manager, desk worker at the time and cleaner all claimed nothing was left. THEN they called us hours later to say it was conveniently found. Management said they would mail it to us... months later have not received it. We are now unfortunately back in this disgusting place as it was the only affordable local option. Same disgusting attitude from Andre when explaining our situation from last time asking what can be done for us for locating our belongings, pretty was told there is no management since they quit and no one is an active manager until the now following week. So pretty much they stole from us, lied about it, then decided to come clean to avoid any negative rep. When explaining what happened and asking for some type of compensation for our missing $400 jacket, even just to accommodate date us in a larger room to fit our family, I was rudely interrupted and loudly spoken over by Andre asking if we are wanting to check in and if we are actually checking in, pretty much threatening/telling us to stop. If our stay was refundable we would be leaving this second. Absolutely appalling staff that work here. Do yourself a favor and avoid this place. If I were new management Id take a good, hard look at your employees.
Review №6
2022-01-27The hotel overall is filthy. The bathroom in our room was very dirty. Hair and dirt in all corners of the floor. The fan in the bathroom did not work. Room was not vacuumed well. There was a rock and broken smoking glass pipe under the night stand. window curtain was broken. The hallway carpet was very dirty. Front desk staff were very nice.
Review №7
2022-01-01The people were friendly and the room was available at a nice price BUT it was definitely not clean. The room itself was very dirty (sheets, the floor, the ceiling in the bathroom) and the surrounding area was very noisy. I can hear every person passing outside (Im on the ground floor) and I can hear stomping/banging from the room above mine. Would not recommend unless youre desperate.
Review №8
2022-06-03A joke of a business. No outlet covers on the outlets in the room (serious fire hazard), used toilet paper in the bathroom (not joking), no one acknowledged me when I walked in and no one was behind the desk. After 10 minutes of waiting the dude that was aimlessly walking around the lobby in street clothes decided it was time to walk behind the counter and help me. Lamps in the room didn’t work, bathroom door didn’t lock, the hotel was dirty in general, I can go on all day. Not to mention, the housekeeping literally quit while I was there. I truly don’t blame them. This place is a train wreck. I wouldn’t recommend it to my worst enemy.
Review №9
2022-06-24This was probably one of the worst hotel experiences I have encountered. When we checked in the front desk person was ignoring us and talking to the maintenance worker. Then he took a phone and was talking to a guest about how he isnt housekeeping and he cant help them. Then he checked us in. When we arrived to our room the toilet was clogged. We went to the front desk and he said what do you want me to do about it? I aint plunging it and maintenance clocked out. We were told to use the lobby bathroom or book another hotel. We asked to speak to a manager and he said hes clocked out too and doesnt answer his phone. There were no other rooms available in the area as we were in town for a concert. Later in the evening he did contact us and say someones credit card didnt go through so I have another room for you. Overall definitely didnt feel they put guests first. The rooms had a mildew type odor. I was happy we only had to stay 1 night.
Review №10
2022-06-04Dirty room, too high price for quality of room. We rented a kitchenette with a over sized tub, was very outdated only new paint, tv could only use cause we hooked it up, lamps didn’t all work , door hardly shut and no chair lock. The staff was friendly only reason I gave two stars. Will not pay $200 for this quality of a room. No even cups or anything to use in the kitchenette just a sink hot plate in counter top and microwave and fridge. Oh and one cup of coffee … not happy with our stay