DCH Kia of Temecula

Category: Car finance and loan company, Car dealer, Kia dealer, Car leasing service, Motor vehicle dealer, Truck dealer, Used car dealer, Used truck dealer
Address: 26799 Ynez Rd, Temecula, CA 92591, United States
Phone: +1 951-268-9198
Worktime:

Day	Time
Monday	Closed
Tuesday	8:30 AM–8 PM
Wednesday	8:30 AM–8 PM
Thursday	8:30 AM–8 PM
Friday	8:30 AM–8 PM
Saturday	8:30 AM–8 PM
Sunday	10 AM–4 PM

Site: https://dchkiaoftemecula.com/
Rating: 4.6
Services: Service options: In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Oil change, Repair services,
Payments: Credit cards, Debit cards, NFC mobile payments,

Photos

Name: B*** M*******
Date: 2024-07-04 06:41:40
Rating: 1
Comment: In March 2016, I purchased a Kia Soul from DCH Kia of Temecula for my father. This was his first new car, and he was immensely proud of it. As seniors, my parents found the vehicle easy to enter and exit, making it the perfect choice for them. My dad drove this car everywhere, always praising its quality. All maintenance was performed at DCH Kia in Temecula, and when my parents moved to Orange County, they continued to follow the recommended service schedule. Several recalls were promptly addressed by the dealership.I chose this car with the assurance provided by Kias 10-year, 100,000-mile powertrain warranty. In early May 2024, the car passed its smog check with flying colors, having only 58,000 miles on the odometer.However, in , while picking up relatives at the airport, the Kia Soul suddenly lost all power and emitted a gasoline and oil smell from the engine. The car wouldnt go faster than 5 miles per hour, and I had to have it towed back to DCH Kia in Temecula at a cost of $300. After a weekend, the service advisor, Mr. Christopher Koontz, informed me that the catalytic converter was faulty. This diagnosis was perplexing, given that the car had recently passed its smog check. Additionally, I noticed the engine had been burning oil and there was a gasoline smell on the oil dipstick. Despite these issues, Mr. Koontz stated that replacing the catalytic converter would cost $2,900, and I had already paid $300 for the diagnosis.I contacted Kia corporate in Irvine, California, but they refused to honor the 10-year, 100,000-mile powertrain warranty. Enclosed are pictures and videos showing rows of vehicles with blown engines at the dealership, indicating a widespread problem with Kias GDI engines.I strongly advise against purchasing a vehicle from DCH Kia in Temecula, and I regret recommending this dealership to friends and family. Kia and Hyundai do not stand by their products, and now my elderly parents are without their beloved car.

Name: M*** O******
Date: 2024-07-01 22:30:38
Rating: 1
Comment: Literally called a few times to check on when my car will be done. Cant get ahold of anyone by phone. Horrible

Name: M***** S*****
Date: 2024-07-01 20:05:36
Rating: 1
Comment: Update: Ignore the Manager’s response, it’s all for show. We spoke on the phone and he offered to pay for the damage. I sent him the bill and never heard back. I would have changed my review to 5 stars if they resolved the issue, but no.Do NOT under any circumstances let them wash your car unless you want swirl mark scratches all over the clear coat. I had my car for a year and never had a single swirl mark because I had it washed by a guy who knew what he was doing. Kia asked if I wanted a wash after fixing a recall and I asked specifically if they would cause scratches. They assured me “absolutely not.” And what did I find when I picked up my car? You would think a dealership would understand that rubbing dirty towels to dry a car just rubs the grit around the clear coat, causing circular scratches on the entire car. It was my fault for trusting them. Don’t make the same mistake.

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Name: B****** M****
Date: 2024-06-29 15:40:50
Rating: 1
Comment: I won’t ever do business with this location again and had it not been a very unique used car situation that checked all of our boxes we wouldn’t have continued the deal…with that being said, to keep majority of the story short I’ll highlight bullet points because it’s a lot and it’s a lengthy story;-Lied about the deal we agreed upon and didn’t find out until signing papers and making the cash payment (not by thousands, but hundreds is still inexcusable)-it was a full cash purchase and they still ran our credit when we told them 1) not to when it’s not necessary for a cash payment 2) they told us they weren’t going to-picked it up a few days later since we purchased before going through recon and it had 1) not had an oil change (it needed an oil change 30 miles after purchase and carfax would of told them that), it had a new chip that had spidered in the windshield they deny but we have photos and videos of it without the chip from the day we purchased (not to mention this damage is very much created from something dropping straight down not like while driving), and a few other things that make me believe they didn’t actually run this car through recon, just a detail-after fighting with them on the windshield and oil, they filled the chip in (terribly) and topped off the oil, and I found out they did lie about it going through recon the first time. They claim they did it the second time but I’m not optimistic given my lengthy list of misleading experiences with them thus far. The manager also smacked his hands hard on the crack and laughed at me for being mad that my windshield (on a TECHNOLOGY PACKAGE ACURA-aka a VERY expensive windshield) was silly, and then while in front of me looked up how much it would be to replace it but said it was too expensive for them to replace-they never cleared the cars stored Bluetooth phones, saved numbers, or addresses. I could literally see names, phone numbers, AND addresses to the previous owners home and family members numbers/home addresses, just furthering my skepticism of them not going through the recon process at allThis dealership is a joke, I would of pushed harder for the windshield and oil change but honestly I don’t want my car in their hands a second more (especially after reading other reviews of MULTIPLE damages done by their service team-again only furthering my case that they damaged my windshield after my purchase was completed) don’t bother purchasing any car from them.

Name: e**** g*****
Date: 2024-06-24 03:47:50
Rating: 1
Comment: I messaged to get information about a car and got the run around by 2 associates. Damian and Vee were horrible on even trying to sell. I wouldnt go there to get a car.

Name: J*** P*******
Date: 2024-06-17 20:04:39
Rating: 5
Comment: Natalie in service was very helpful when our Sorento Radio required a computer update. The update was done well. Everything works. Natalie went above & beyond to help us.

Name: k**** t*****
Date: 2024-06-15 09:38:55
Rating: 1
Comment: Bought a kia stinger here. They talked me into a lifetime oil change program for 800.00. Bad on me to fall for stupid gimmicks. They decided after 3 years my lifetime oil changes were over. I even brought in my original paperwork describing the lifetime oil change program but they didnt return my calls. I wont be returning to this shady dealership.

Name: D***** P******
Date: 2024-06-11 20:04:49
Rating: 5
Comment: You guys were great. Natalie was very helpful. However Im getting very concerned about the vehicle especially because of the new recall for the seat heaters catching fire. Very troubling to have so many but especially this one.

Name: M*** H*****
Date: 2024-06-11 00:07:36
Rating: 5
Comment: The process was seamless and convenient. Dane and Jaime did a great job making everything happy smoothly

Name: K****** S******
Date: 2024-06-10 20:07:33
Rating: 5
Comment: Chris was awesome. Knowledgeable, quick in and quick out. No time wasted, Chris kept me informed of what was happening with my AC, called my coverage to ensure all was OK with cost and ended up only paying $100 deductible, sure glad I bought that extra warranty! Great customer service from Chris. Side note, Id look in to your answering service when people are trying to call into the service or sales department. I called various times, looping through the automated system over quite a few hours different times of the day. Frustrating to say the least.

Name: s***** d*****
Date: 2024-06-10 20:06:51
Rating: 5
Comment: Dennis was awesome! He helped me get my monies worth on a turned in vehicle, and sold me a gorgeous Kia! Honest, patient and professional. Go see Dennis!

Name: K*** V********
Date: 2024-06-08 18:39:02
Rating: 5
Comment: Kia honors their 100,00 warranty with no problem! Needed a new transmission at 99,000 miles and they replaced it with no issues! Thank you Kia

Name: S**** L*******
Date: 2024-06-06 22:51:55
Rating: 5
Comment: KIA dealership immediately checked n made sure our 2 recalls were corrected. In and out the same day.

Name: G***** O******
Date: 2024-06-05 21:40:51
Rating: 5
Comment: My mom and i went to KIA to get my first car and they were all very respectful and nice!! they comfortably let me look at any car i wanted and let me look inside the car without making me feel pressured! my mom ended up getting a new car at KIA in the same day and they bent over backwards for us and were friendly and excited for the both of us. would definitely go back again!!

Name: A** A*********
Date: 2024-06-05 05:05:38
Rating: 5
Comment: I recently purchased a car from Elijah at Kia DCH Temecula, and I couldnt be happier with the experience. Elijah was incredibly knowledgeable about the vehicles and made the entire process smooth. I highly recommend Elijah and this Kia dealership to anyone in the market for a new car.

Name: l*************
Date: 2024-05-31 20:09:18
Rating: 5
Comment: Dane Hanson was extremely helpful and friendly. He answered all of our questions with ease. I absolutely love my new 2024 Kia Sportage X-Line!

Name: C**** F*******
Date: 2024-05-29 16:30:26
Rating: 1
Comment: Pretty disappointed in my first experience trying to use this service department. Received a recall notice from Kia, tried to make an appointment to bring the car in for the service - event though all the service is, is an inspection and installation of a cover on the AWD control unit they said they needed the car for several hours and they do not offer any rides home...so for a Kia design issue im forced to spend $40+ in ubers back and forth to the dealer? Hows that right?

Name: k***** h******
Date: 2024-05-28 20:53:37
Rating: 5
Comment: Dane was our salesman and made the process very comfortable. He made sure we had all necessary information but did not overly push anything on us.Moving to the finance - Eddie Cruz made everything painless. Again, explained all of our options but did not pressure us into anything. We got a great APR and everything was set up so easy.We love our new car and will certainly recommend the Temecula Kia to anyone.

Name: B*** W******
Date: 2024-05-26 00:18:31
Rating: 5
Comment: Staff was friendly and respectful. Sergio was helpful and worked with me to achieve a satisfactory transaction.

Name: p**** c********
Date: 2024-05-24 04:06:50
Rating: 5
Comment: Special thanks to Damian and Eddie!! I felt very comfortable working with them. They made it happen!!! Went back for second deal!!!

Name: L*** W*****
Date: 2024-05-23 23:24:30
Rating: 5
Comment: Nick Lum was a great help as always! Thank you for having such great service managers!

Name: J***** R****
Date: 2024-05-23 21:08:36
Rating: 5
Comment: Just bought my first car, and I want to give props to Mohamed for hooking me up with a great deal. My dad and I called ahead, and there was no delay at all as soon as we arrived at the dealership. We promptly checked out and road tested two of their cars, with Mohamed providing detailed information throughout the ride. He was a friendly car salesman, and I never got the sense he was omitting information to our detriment. Mohamed and his team were open to negotiating, even when comparing prices between the different KIA dealerships, and there was very little hassle to come to something we could all agree on. I found just the right model I wanted, at the price I was comfortable with thanks to Mohamed, and within a few hours I was driving home with a 2024 KIA Forte.

Name: J***** K*******
Date: 2024-05-20 22:09:58
Rating: 5
Comment: Damien was excellent in helping us get a great out the door price and the majority of our paperwork out of the way before ever arriving at the Temecula dealership. Once we arrived Damien and the staff were very friendly and knowledgeable, we were in and out with our new 2024 Telluride in less than two hours. Kudos to the excellent car buying experience with the team at DCH Kia of Temecula.

Name: a***** g*****
Date: 2024-05-20 16:48:36
Rating: 1
Comment: I purchased an extended warranty for my 2019 kia sportage. May of 2024 I needed to use it as my engine light went on. To make a long story short . I took my car to the Perris Kia as Temecula kia was very busy and could not tell me when they could look at my car and I was leaving on vacation the next week. Perris Kia found the problem and stated they could not honor my extended warranty as I was within 25 miles of the Temecula location and that is where it had to go. I feel I was scammed and could not find anywhere in the service contract it had to be within a certain about of distance. I had to pay $620.00 out of my pocket. I will never purchase another vehicle from Kia and especially from Temecula Kia.

Name: P******** G******
Date: 2024-05-15 22:58:17
Rating: 5
Comment: They are very helpful and inexpensive. The waiting room is a little sad though

Name: J* L***
Date: 2024-05-15 01:19:03
Rating: 5
Comment: Recently purchased a Telluride SX X-Pro and absolutely love it. Immediately took the family camping and the car was great; spacious, and capable. Better yet, however, was the sales experience. I recommend asking for Dane. Alex, the sales manager, is a win too. Both were pleasant and accommodating through the whole process, making it a painless negotiation when discussing comps. I was offered more than fair value on my trade-in, and they threw in additional accessories on top of it all. If youre in the market for a new car, definitely make it a point to swing through DCH Kia in Temecula and speak with Dane.

Name: E*** M*****
Date: 2024-05-12 18:54:43
Rating: 1
Comment: What started out as a normal car sales experience with DCH Kia Temecula took a weird turn after we decided not to buy a car from them. We were traveling to the Temecula auto lots to look at few used cars, one of which was a used car at DCH Kia. Before we got there, we were sent pictures of the vehicle, and it had some scratches that we didn’t like, so we decided to visit a different dealer first, at which point we decided to buy a car with them instead. We had an existing appointment with Dane at DCH Kia that we no longer needed, so out of courtesy we texted him and let him know we decided to buy elsewhere. He seemed cool with our decision at first.Later that night, after 11 pm, he began hassling my wife over text for wasting his time and not buying his car. We got several very rude texts from him, up until close to midnight. He seemed to take it personal, which is not the way to approach a job in sales, especially car sales where I assume this happens all the time. Do not recommend going here based on this experience alone. To put the icing on the cake, we tried reporting this to his management the next day and literally got the run around for hours trying to talk to a manager. I wouldn’t have posted here if they would have handled it, but they didn’t and here you go. Good luck if you do end up going here…

Name: m****** c***
Date: 2024-05-05 01:30:48
Rating: 5
Comment: My experience was great. The car is perfect for my needs and the sales guys were both fantastic!

Name: P******* W******
Date: 2024-05-04 16:18:22
Rating: 5
Comment: This is for the sales Rep Damion Thompson. Although I didnt get a vehicle here, he was great to work with.

Name: E****** W*********
Date: 2024-05-04 01:51:45
Rating: 5
Comment: I received excellent, knowledgeable service throughout my vehicle purchase at DCH Kia from Sergio and everyone else I dealt with there. The staff is polite and helpful. My questions and concerns were answered completely and honestly. Sergio and staff flexibly handled any special requests to make the process run smoothly.He patiently explained use of the many new features.options and controls in the car. I know DCH will be there to lend support if I need it.

Name: S***** K***
Date: 2024-05-03 01:25:08
Rating: 5
Comment: We felt welcome and comfortable . The last car we purchased was in 2007.Yes 17 years driving the same great dependable Lexus. Time to get into new technology plug-in-hybrid.So we had some nerves going into this . Vee, Damien, Vinny, & Eddie were very patient holding our hand . We are thrilled to own a 2024 Kia Sportage.

Name: C**** T*******
Date: 2024-05-02 06:03:57
Rating: 5
Comment: I have had outstanding service regarding my vehicle from Natalie, my Service Advisor at DCH KIA. She was professional, very knowledgeable, and trustworthy. She is courteous to the customer and respectful. I highly recommend her. Also, the techs that service the vehicle do an exceptional job as well. Complete customer satisfaction. I highly recommend DCH KIA of Temecula.

Name: G �************* D
Date: 2024-05-01 21:12:18
Rating: 5
Comment: Went in for oil change and they found a few things wrong covered by warranty. Natalie got me into a rental and the repairs were done quickly. She kept me informed throughout the process and made sure the repairs were covered. Great customer service.

Name: J***** A****
Date: 2024-04-30 00:01:57
Rating: 5
Comment: We just recently got a Telluride from DCH. Let me tell you our sales rep Cyndee was the absolute best! She didnt pressure us and answered all our questions. I would definitely recommend her if you are looking to get a Kia. I have never had such a nice experience at a dealership before.

Name: J*** G*****
Date: 2024-04-26 21:39:39
Rating: 5
Comment: Had a great experience. Natalie is super friendly and very knowledgeable.

Name: B******* M*****
Date: 2024-04-26 21:37:38
Rating: 5
Comment: Cyndee is amazing!! If you need a car def ask for her!! She’s the best!

Name: J*** C******** A*******
Date: 2024-04-26 17:24:15
Rating: 5
Comment: Great experience. Smooth and no hassle negotiations over the phone. We went in and got exactly what we wanted

Name: D**** D* L* C***
Date: 2024-04-24 05:05:57
Rating: 5
Comment: After being shown a few different options, I ended up buying a new Evo6.

Name: F*** S***
Date: 2024-04-23 21:12:45
Rating: 5
Comment: Natalie was our service/maintenance representative, and she was amazing! Her customer service is top notch! She answered my questions and got my car in quickly for much needed service! If you have to go to DCH Kia of Temecula for service.. ask for Natalie!

Name: J*** A****
Date: 2024-04-20 02:03:57
Rating: 5
Comment: Took my Seltos for oil change. I was greated at the door. My service consultant Natali recommended scheduled due maintenance which I ended up adding. She was very polite, professional and very helpful. Best experience I had while attending this dealership.

Name: S******** P******
Date: 2024-04-17 20:02:11
Rating: 5
Comment: Dane Hansen @DCH Kia made my experience AMAZING and Flawless!!! I would highly recommend the entire team. Edward Cruz, The Finance guy was also Incredible!!! Thank you DCH Kia of Temecula!! Highly recommend them!!

Name: C** G****** E*******
Date: 2024-04-16 20:10:45
Rating: 5
Comment: Our sales person what extraordinary! Customer service is of the utmost importance to me and my family. Sharry and Robert Smaron

Name: L*** S******
Date: 2024-04-13 22:40:47
Rating: 5
Comment: Dane Hanson and Andy Prado were extremely helpful in getting us into a very nice used car today!!! would highly recommend shopping here for a car !!!

Name: S**** S******
Date: 2024-04-13 22:37:01
Rating: 5
Comment: I had a great experience buying a car here. I worked with Dane Hanson and Andy Prado and they were honest with me and helped me get a good deal on the car I was looking for. Highly recommend!

Name: A****** R****
Date: 2024-04-10 21:55:34
Rating: 5
Comment: Great overall experience with everyone at DCH Kia. Damione is a great sales rep who was very patient and very knowledgeable by answering all of our questions. He reached out after our purchase and made sure we were happy with our purchase.

Name: C********* C****************
Date: 2024-04-08 23:57:05
Rating: 5
Comment: Alex was fantastic. He helped me in many ways and went out of his way to help me get coupons and save money as well.

Name: K* H
Date: 2024-04-06 15:42:49
Rating: 4
Comment: The salespeople were helpful and compared much more favorably than at another Kia dealership that I visited, but the process of car purchase took way too long (4.5h) due to being understaffed in the finance department.

Name: H**** C******
Date: 2024-04-06 12:09:39
Rating: 5
Comment: Such an easy no stress buy! I will recommend to anyone! Thank you Vee.

Name: j******* p*******
Date: 2024-04-05 11:21:13
Rating: 5
Comment: I always go into a car dealer full of anxiety because of the whole car buying process. It can really be quite daunting. However, the Kia team really helped me in this regard. They were helpful in helping me stay in my budget while at the same time making sure I had all the add-ons that I wanted. Thankyou so much Vee, Jaime and Eddie! If you’re looking for a quality vehicle and want to work with a professional and fair team Kia Temecula is the place to go!

Name: B**** M****** G***
Date: 2024-04-03 21:48:01
Rating: 5
Comment: I have no issues with DCH Kia of Temecula. Always great customer service. I never mind going in for scheduled service as the waiting area is comfortable with snacks and a TV. Even complimentary Starbucks coffee, hot chocolate and tea available. The guys are funny and made my last experience enjoyable. I plan to lease again and will definitely go back.

Name: G**** M******
Date: 2024-04-01 04:56:49
Rating: 5
Comment: Best experience ever, I was able to sit quietly and work remotely while they were servicing my car I just had such a peaceful morning and I enjoyed it so much

Name: N***
Date: 2024-03-31 13:49:27
Rating: 5
Comment: I didnt want to get a new car any time soon, but the transmission went out on my Ford and with the repair being consistently quoted as $5-7k we decided that it was time for a new, reliable vehicle. I had a nasty experience at a different dealership a week before my visit here which left me skeptical of future visits to car dealerships. Fortunately, Tim did a good job putting my fears to rest. When I arrived, explained my situation, and explained that I was interested in test driving/purchasing a car I had seen online. He pulled it right up for me and it the sale took off from there. Buying the car took a while, but it always does. Tim and I got the opportunity to talk and get to know one another. I mentioned that I used to be a salesman myself and we discussed at length what it means to be a moral salesman, respecting a customers budget, not arguing over whether or not a customer should get a certain optional package, etc. Overall the buying experience, while not quick, was relatively painless and Tim did an excellent job. If you want a good car buying experience walk in and ask for Timothy.

Name: D** B*********
Date: 2024-03-28 21:30:19
Rating: 5
Comment: We drove from Arizona to purchase a Kia Nero from DCH dealership in Temecula, California. We did it because Arizona would not honor the rebate immediately. California was able to do that for me and save me taxes by shipping me the car. I feel because of all this they did her excellent job, Sergio, the sales person was there for me for anything I needed When he wasn’t available, he had Jaime cover for him. They both cared about me as a buyer, and they were professional and knowledgeable. I highly recommend DCH, Sergio and Jaime along with Ed and finances

Name: G***** & R** W*****
Date: 2024-03-28 20:14:18
Rating: 5
Comment: My service advisor was Nicholas. He was thorough and gave me information regarding fluids my car needs at 60,000. I declined due to time restraints. Had I been told when making the appointment I would have allowed time.

Name: C****** N****
Date: 2024-03-23 17:32:42
Rating: 5
Comment: Sergio and Daniel gave phenomenal service for my brand new 24 Kia telluride. We did everything electronically, so if you plan on driving far to get a vehicle and a place you can trust this is the place to go. Went from a Chevy Silverado to an suv and I will say I don’t regret my decision Thank you guys!

Name: M******
Date: 2024-03-19 19:28:47
Rating: 5
Comment: What an experience! I am a first time car buyer. I have been searching everywhere and then some for a Kia Seltos. I found one that had listed and instantly loved it.I cant say enough good things about the process. First off - I will be so honest when I say I have no idea what I was doing to start. However, they were patient and knowledgable. Every hiccup that I thought was going to ruin my chances, they had a solution for. It felt like such a personable experience. First go around they (as all dealerships try to do) tried to upsell items I wasnt interested in, but so willingly worked with me to take the price down to what I was comfortable with.10/10 buying experience!!!!

Name: R*** B*****
Date: 2024-03-18 20:28:39
Rating: 5
Comment: Best car buying experience ever Eric in financing and Cyndi in sales were top-notch. Couldn’t have asked for a better team to help me and our family with my new purchase of both vehicles. Thank you both.and all You guys over there at Kia of Temecula. We really appreciate you. Zoom zoom 🏎️

Name: T***** D****
Date: 2024-03-05 05:42:27
Rating: 1
Comment: They had me spend $1700 for something that was not even the problem. Then told me that the real problem would be $8500. I left a message 20mins after speaking with the technician to NOT do the work because i was going to pick the car up. Mysterious the measage was never received and the work commenced and after $1700 my car is still not fixed. Thank you DCH KIA for nothing. Sincerely former customer since 2010.

Name: M****** K***
Date: 2024-03-04 20:40:14
Rating: 2
Comment: I have been a loyal customer for KIA Temecula - but sadly having to leave my car for at least 5 days to have a blinking engine light fixed (which according to the owners manual is urgent) unless I made an appointment (none were available for 3 weeks) has caused me to change my loyalty. I have only one car and being without it is not a solution. I dont think I will be back.

Name: E***** M*****
Date: 2024-02-26 17:22:59
Rating: 1
Comment: I was leased a new Niro EV with an air conditioner that didnt work. Bought in in for service an three days later got it back, however the repair did not fix the problem and I have been trying to get a service appointment going on now for four days. Call several times and could not get anyone to answer the phone.During a chat last week I was told I would be contacted for an appointment, however that hasnt happened.

Name: W**** A******
Date: 2024-02-24 17:41:35
Rating: 5
Comment: I have been servicing my vehicle at DCH Kia for 6years and would highly recommend to anyone. They are always attentive to my car needs. Their customer service has always been wonderful and professional.

Name: G****** S****
Date: 2024-02-24 15:52:17
Rating: 5
Comment: The maintenance staff was friendly and knowledgeable. The sales staff ( Cyndee J.) Was amazing, friendly, personable, helpful. The financial Jedi (Daniel) was great. Best staff at a car dealership Ive ever experienced.

Name: j***** E******
Date: 2024-02-20 22:23:23
Rating: 4
Comment: The staff were so nice and informative and answered all of my questions ! I would definitely recommend them if you are trying to find a new car

Name: C****** S****
Date: 2024-02-20 21:10:42
Rating: 5
Comment: They did an amazing job i was a little dissappiinted you didnt offer uber service.. i singke and have no other option for support when dropping off car. Kia eacondido offered this service

Name: B** B*********
Date: 2024-02-20 18:14:11
Rating: 3
Comment: ** UPDATE*** I said I would change my review if I received some new information that changed the situation. I got a call yesterday saying it was the battery… and that the Service Manager walked off the job and some people went with him, so there were 2-3 people working. That’s why I was left in the dark for so many days. Ok… that doesn’t help me with my car, but now I understand the customer service issues a little more. So I’m going to give them 3 stars. They still should have returned one of my calls or emails sooner, but I get it.***Original Reveiw*** I don’t know what to say here… I have a 2024 Sorrento PHEV with 4400 miles on it. It got stuck in Drive.. weird, I know.. and I couldn’t turn it off or on. It was stuck in accs mode. Had it dropped off Wednesday night and spoke to the service manager on Wednesday night. He said they had no loaners or anything, but he’d look into it asap in the am. He called and said after the battery died and reset, it was ‘fine’ but he wanted to hold it and check for error codes. Thursday afternoon I was told it was a much bigger problem and he thinks rodents chewed up a harness. They run $6k and are not covered under warranty. Ok, but it would be near impossible for rodents to get to it and we have a monthly exterminator (for spiders) who has given us a zero rodent activity report every month. Still weird things can happen, so I understand. He said he would call me BY Friday afternoon so i would at least know what was happening and possibly get a rental car. It is now Monday afternoon and I have not heard anything, I have a brand new (NOT cheap) car that’s been sitting in a shop for almost four work days, I have no vehicle for the work week, and a possible $6k repair bill just hanging over my head bc I have no idea what’s going on! I have left VMs and tried emailing as well. Maybe they will see this and get back to me?I’m starting to wish I had not bought a new KIA.Also - I will edit this review if things change and there was some set of circumstances that played into this. I see other people have positively reviewed this place and they came recommended… so I’m not sure what’s going on here.

Name: D******
Date: 2024-02-19 23:21:11
Rating: 5
Comment: It was the quickest oil change I have ever had done.

Name: D****** T****
Date: 2024-02-17 00:38:42
Rating: 1
Comment: This is the worst service center I have ever dealt with. They tried to charge me over $3000 to fix my ADAS sensor, which took me 30 min to remove the bumper and fix a connection on the unit, then they told me it is going to cost me $660 to diagnose my blind spot sensor, not fix it but diagnose it which was a $25 sensor bracket. Their technicians are a joke they just throw parts at your vehicle hope for the best no one has any skills of automotive repairs here. Please get a second opinion before you get anything done by them, Or go somewhere else. I will never refer anyone to this location.

Name: F***** P******
Date: 2024-02-05 21:05:39
Rating: 5
Comment: The entire sales team and finance department was extremely professional and patience during the purchase process …. Sergio, Ali and Edward were key in making it possible….job well done.

Name: D****** F*******
Date: 2024-02-04 19:45:41
Rating: 5
Comment: Damione was quick to help us find the car that we wanted. He helped work with us when it came to finances and made sure to follow up and ask if we had any questions or concerns.The dealership was very clean and everyone was so helpful!

Name: K** S
Date: 2024-02-04 18:38:59
Rating: 5
Comment: We had an amazing experience. The team was very helpful and kind. Buying a car is stressful and they explained things to my daughter so she was comfortable and understood what was included.

Name: A**** W*******
Date: 2024-02-01 00:59:24
Rating: 1
Comment: Bought I used car with extended warranty. The check engine light came on after 10000 miles. Had A oil leak and a bad Cadillac converter. I like them no they authorized to fix it as a good. Will I waited? 4 a rental car which was in my agreement when I went back. The guide didnt work there and they didnt fix my car. Do not buy from this dealership they do not honor their word. And now I will be taking them to court.

Name: R***** V*******
Date: 2024-01-30 17:44:19
Rating: 2
Comment: Approximately two weeks ago, I visited your facility to have work performed under warranty. Initially, it took a week for the necessary parts to arrive. Subsequently, I was informed that additional replacements were required, specifically spark plugs and an oil pressure switch. I understand and acknowledge that the spark plugs are not covered under the warranty, a fact I confirmed independently. However, the oil pressure switch should be covered. Despite this, when I received my car, not only was it returned with a defective part, but there was also an attempt to bill me for both the part and the associated labor, under the claim that these were not covered by the warranty. This situation leads me to question whether the warranty terms were thoroughly checked before making such claims.

Name: m***** L***
Date: 2024-01-27 21:47:06
Rating: 5
Comment: Damione was extremely helpful and knowledgeable when we were car shopping. We have had poor experiences in the past at dealerships and he made the whole experience alot less stressful for us.

Name: C***** B****
Date: 2024-01-26 01:45:27
Rating: 5
Comment: I arrived early was out in time to arrive to work on time Nick came and notified me the tech would be taking my car back soonNick was awesome Professional and a person who care about his customers

Name: J**** B****
Date: 2024-01-24 23:41:58
Rating: 5
Comment: Damione was a superb sales agent! Everything went smoothly. The team there was attentive and courteous. I love my new EV6

Name: C***** W****
Date: 2024-01-21 21:19:49
Rating: 5
Comment: Elijah and the finance guy (the one that has 3 kids) cant remember his name, was amazing and fun to do business with. I hate car shopping but my granddaughter needed a reliable vehicle to get to school and work. We drove 45 minutes to meet with Elijah after talking to him on the phone. We bought a car and those guys stayed after hours to finish up the deal so we wouldnt have to go back. Enjoyed haggling with finance guy. He really knows his job. Overall it was a great experience. Would definitely recommend my friends and family.

Name: a***** s*****
Date: 2024-01-08 23:40:42
Rating: 5
Comment: Over all it was a typical sales process. I really wish the finance team could stop the games and slime ball markup mess. I want to purchase/lease and make it as easy as possible for everyone. I was there for over 5 hours negotiating and dealing. At the end we all got what we wanted and it was a fair deal. Aside from that, the service was amazing, sales rep Oscar did a fantastic job. Oh, they do NOT answer their phones. We called for 2 hours before finally just driving up there.

Name: D**** T****
Date: 2024-01-08 21:24:12
Rating: 5
Comment: We recently visited Dch Kia Of Temecula during the holiday break to find the perfect car for my daughters first vehicle. The experience was nothing short of exceptional, thanks to the outstanding team at the dealership. From the moment we stepped in, we were greeted by Dennis, whose knowledge and assistance were invaluable throughout our car-search journey. Jaime and Sergio joined in to provide their expertise, making the decision-making process a breeze. Their patience and willingness to answer our questions over the course of a couple of days truly set them apart.My daughter, Mia, had her heart set on the 2024 Kia Forte GT, and the salesmen were not only knowledgeable about the vehicle but also enthusiastic in sharing its features. Its evident that the team takes pride in their understanding of the cars they sell. We were also able to take advantage of an incredible $1,000 off MSRP, making our purchase even more satisfying. The financial expert (apologies for forgetting his name, but do remember his sons name Maverick) was terrific, guiding us seamlessly through the process and ensuring we got the best deal possible.What stood out even more was the welcoming atmosphere created by the staff. We had the pleasure of meeting Damian, one of the managers, who not only ensured a smooth transaction but also surprised Mia with a bright red hat for her new car. Its these personal touches that make Dch Kia Of Temecula more than just a dealership; it feels like a community. The entire experience left us feeling at home, and Mia is over the moon with her new Kia Forte GT. A big shoutout to the team for their friendliness, professionalism, and genuine care for their customers.Our experience was fantastic, and were grateful for the positive start to Mias car ownership journey. Thank you, Dch Kia Of Temecula!

Name: C********** S*************
Date: 2024-01-07 21:28:30
Rating: 5
Comment: Nick was a great help! He quickly got my car in and out with no problems at all. Professional, personable, and affordable experience.

Name: D***** D****
Date: 2023-12-31 17:36:37
Rating: 5
Comment: Prompt, courteous, knowledgeable, sales, staff. Damione, my sales person, and the sales manager made the transition transaction very smooth and enjoyable! Finance manager again five stars, smooth, easy transition. I will recommend my friends to Dch Kia Of Temecula .

Name: F**** B*****
Date: 2023-12-30 21:26:43
Rating: 5
Comment: Tim was an excellent sales person. He helped us with every phase of this deal? Including setting up the Apple Car Play and explaining all the various dash selections.

Name: J*** A** F*******
Date: 2023-12-20 17:29:57
Rating: 5
Comment: Everyone was really helpful, informative, friendly.. never felt like I was being pushed to get something I didnt want. Elijah was great. Couldnt ask for a better person to help us with buying an electric car. We love the car so far. Will be Learning as we go with this car. Pretty easy so far. Thank you.

Name: M*** N
Date: 2023-12-02 05:56:52
Rating: 1
Comment: Leased a car from them twice (for some stupid reason) both times when it should have been a 15 minute ordeal (agreed on price etc almost immediately) it took me over 5 hours to get everything done. In addition I am still getting registration notices from dmv 6 MONTHS after I returned the car.

Name: Y** G******
Date: 2023-12-01 00:54:36
Rating: 5
Comment: Eder, was very helpful and friendly when I arrived with my car with a motor problem. He always kept the Costumer service and professionalism even tho I was a little upset and worried for what I was going through.

Name: A***** B****
Date: 2023-11-27 03:37:08
Rating: 1
Comment: I’ve just had a recent experience at this dealership. I use to come to this dealership only because of Jeremy now that he is gone customer service is a 1/10. My car recently broke down and I had it towed to this dealership. When having to call 3 times to confirm my car was received and getting a call back from the advisor that took my vehicle was not smooth at all. I finally got a call a few days later about my vehicle. Has he was telling me the work that was recommended I asked him to do one service and I would figure the rest out as I didn’t have the funds. He advised that he wouldn’t advise me to do what I wanted him to do and suggested the spark plugs first and that needed to do done. I explained to him that I wanted him to do the fuel induction service and that I did not plan to drive the car. I was just going to have it towed back to me and I would figure it out since I had a renal anyway. He still refused the service I wanted and I just had AAA pick my vehicle up. This was not a pleasant encounter. I now have to find another dealership to go to. I’ve been coming to this location for years.

Name: A***** R***
Date: 2023-11-26 00:19:56
Rating: 5
Comment: Damione was great! Didn’t feel like the typical car salesman. He was very real with me it felt. Easy process. Plenty of inventory to choose from. Did well at staying within my price range. Overall great place to buy a new car!

Name: B***** T******
Date: 2023-11-24 21:17:09
Rating: 5
Comment: Jesus in Service was very attentive and helpful with advice for our car repairs. I appreciated his honesty and concern for me as a valued customer

Name: J*** H****
Date: 2023-11-11 17:57:08
Rating: 5
Comment: I always get exceptional service from the folks at DCH Kia of Temecula. From leasing, to purchasing, to oil changes, to service I know I can rely on no malarkey at DCH Kia.Update: DCH KIA, please be better about contacting customers with a car being serviced and explaining that work needs to be done. I recently had my Niro in for regular service and wanted a tire with a leak checked. We never heard from DCH Kia and went to pick up the car. This is when I was told that Id need 2 tires since the couldnt repair the leak. At this time we had to go bit would have done the work had we been contacted. All I was told was that we texted you but our new system doesnt work so well. Now I am dealing with inflating the tire every few days until I can make time to get a repair done. The time was already on the calendar for the service but I DCH Kia did not contact me.

Name: M******** K***
Date: 2023-11-08 21:08:02
Rating: 5
Comment: Daniel was a really big help. His customer service was OUTSTANDING. He did not treat me like a woman who didnt know anything about cars. He made sure I knew everything before I made a decision to buy. I want to thank everyone at Kia in Temecula.Kia has the best customer service. I will always take my car to them. I bought my sons first car from them. I will always refer to this dealership. Thank you everyone who has helped me.

Name: m**** h***
Date: 2023-11-06 21:57:29
Rating: 5
Comment: I recently purchased a vehicle from DCH Kia of Temecula and had a good experience. I highly recommend Bruce as a sales associate as he was very knowledgeable about the car and patient as I made my decision. He was great at explaining the difference between the model I chose and similar models. I would recommend this dealership over other dealerships as the team was incredibly easy to work with and made the experience that much better.

Name: m**** g*****
Date: 2023-11-04 20:02:31
Rating: 5
Comment: Amazing service. Super friendly people and helpful with good prices and work with your budget. Elijah Flores was outstanding in helping me get my dream car at a good price.

Name: N****** D R*******
Date: 2023-10-20 03:34:41
Rating: 5
Comment: Kia of Temecula was amazing, I would highly recommend you coming here to purchase a car. A huge thank you to Damian and Sergio for being patient and supportive. I got to drive home with a 2024 forte and I couldn’t be happier! I will be recommending both of them to family and friends

Name: J*** C**** I*
Date: 2023-10-17 20:19:28
Rating: 5
Comment: My service advisor Eder was great, he was able to acquire the engine and get it installed 2 weeks earlier then the estimate. The technician is also a rock star.

Name: H****** T*****
Date: 2023-10-13 22:46:57
Rating: 1
Comment: DONT PAY ATTENTION TO THE GOOGLE REVIEWS ON HERE THAT ARE POSITIVE THERE EMPLOYEES PAID PEOPLE TO WRITE THESE REVIEWS!Well I dont see any recent posts on here, so I will give my two cents about this company. These prior reviews must be before the company went haywire. My husband and I bought 2 not 1 but 2 cars from here! Let me tell you when I say car salesmen, there nothing but car salesmen! They dont know anything about customer service nor do they know anything about there own products! This review might get deleted however its blasted all over the place on other sites so it wont matter! First off they sit you down, and smooche you in hopes that they can sell you every product and warranty that they have to meet there quota, then they turn around and sell you a warranty for car paint and fabric protection that doesnt even exisit in there neck of the woods! The warranty is called Permaplate!! DO NOT BUY IT OR LET THEM CON YOU INTO BUYING IT! ITS AN EXTRA ADDED $995.00 to the loan! The warrant company is impossible to deal with along with DCH Kia getting anything done with it! The used car sales manager is not someone that you want to deal with, he is a used car salesmen for a reason. Also I bought a brand new Kia 2023 Soul and its a hunk of junk. 3 recalls later and it still has problems. Never again. Another little secret, that if you buy a Kia the company wants good reviews from the dealerships so they walk you thru the survey and tell you that if you dont give a good review that they will not receive new cars from the company,KIA! So make sure that your not talked into a survey where you dont feel comfortable doing tell the survey how you feel! This specific dealership needs to be put in there place. Scam artists at best!

Name: A* C*******
Date: 2023-10-05 22:46:52
Rating: 1
Comment: Two things:1. They don’t have mechanics that know what they are doing because TWICE they’ve messed up on my vehicle.2. Costumer service does not exist, I’ve called, left messages, even talked to someone and said they’d call me back; and nothing. It’s very frustrating.I will NOT be taking my car back for any new services.

Name: E**** B***
Date: 2023-10-04 12:17:33
Rating: 5
Comment: The entire staff was amazing!!!!! Opening doors for me every time I stepped out or in. They were showing vehicles to other families and still opened the door never missing a beat with their customers. Justin was our sales Rep and he didn’t disappoint. He was extremely knowledgeable and professional the entire time. He even had a since of humor as we were cracking jokes. The experience at this dealership was like no other. I didn’t feel pressured to purchase anything because they were all just so chill. Justin put our needs first by assuring he asked the necessary questions to fulfill my needs. We skipped away with a Forte and I love her!!!!! I’m still thinking of a name. Maybe Justina in honor of Justin🤣🤣🤣 Thanks again for the hospitality guys!!❤️

Name: S****** S********
Date: 2023-10-01 13:54:53
Rating: 5
Comment: I was worried about the cost and diagnosis of my car after it left me and my family broken down on the side of the free way. Once I was able to get my sorento towed to DCH Kia, the Mechanic Supervisor Jesus was so kind and understanding. Jesus was so pleasant to work with as his positive and knowledgeable demeanor eased my worries. I was able to receive a loaner car within a few days. Thank you Jesus, you made this experience a good one!

Name: T**** D*****
Date: 2023-09-29 18:15:46
Rating: 1
Comment: I recently had an absolutely horrendous experience at DCH Kia of Temecula, and I feel compelled to share my nightmarish ordeal with everyone considering buying a vehicle from this dealership. I purchased a brand-new 2023 Kia Telluride X-pro model, primarily because I needed a vehicle with towing capabilities. However, my decision to buy from DCH Kia turned out to be a colossal mistake.The window sticker on the vehicle prominently highlighted a range of crucial towing-related features, such as Increased Towing Capacity, Heavy Duty Cooling, Tow Mode, and Self-Leveling Rear Suspension. These features strongly implied that the vehicle would come equipped with a towing receiver and wiring, making it an ideal choice for my specific towing needs. However, it did not and I was promised that the receiver would be installed within two weeks, and I received a Due Bill reflecting this promise.This is where the nightmare began, the day before the scheduled installation DCH Kia called to inform me that Kia did not manufacture a receiver or wiring harness for my specific vehicle. The 2022 receiver would fit my vehicle but the 2022 wiring harness would not. This meant that the receiver could be installed, but there would be no electrical connection for towing. Whats most troubling is that I strongly suspect that the dealership knew from the start that there wasnt a receiver or wiring harness compatible with my specific vehicle. This casts a shadow of deceit over the entire transaction.The dealerships proposed solution was for me to take the vehicle to U-Haul to have the wiring done, which I found utterly unacceptable.I voiced my concerns to Joesph Yanni, a manager at the dealership, who initially seemed understanding and assured me that they would find a solution. He even indicated that Kia would provide me with the money to have the wiring done elsewhere. However, I was uncomfortable with this arrangement, as I did not want to assume liability if anything went wrong. Despite the managers promises, he failed to follow through on his commitments and conveniently stopped returning my phone calls.Desperate for a resolution, I reached out to another manager at the dealership, Richard Moyer, hoping for a different outcome. To my dismay, this manager also suggested taking the vehicle to U-Haul and expressed the belief that they would warranty their work. However, upon contacting U-Haul, I was shocked to learn that they refused to work on my vehicle due to the potential liability involved.I promptly relayed this information to Mr. Moyer, who asked for some time to explore alternative solutions and promised to call me back by the end of the day. Regrettably, I never received that call, and my subsequent attempts to reach out to the dealership were met with a resounding silence. I left multiple voicemails for both sales managers and for the General Manager, Benjamin Ariz, and not a single call was returned.This entire ordeal has been an unmitigated disaster. I made the significant decision to invest an extra $10,000 in purchasing the Kia Telluride X-pro model, specifically because it was promoted as being ideally suited for towing, as advertised by Kia Corporation and DCH Kia of Temecula. Regrettably, my choice has proven to be a costly mistake, as I now find myself with a vehicle incapable of fulfilling its primary purpose.Throughout this harrowing experience, DCH Kia of Temecula has demonstrated a severe deficiency in professionalism, accountability, and customer service. It has become evident that the sales staff at this dealership have no problem resorting to falsehoods and deception to secure a sale. I strongly caution anyone contemplating the purchase of a vehicle purchase from this dealership to exercise caution and explore more reputable alternatives. The complete disregard for the needs and concerns of their customers exhibited by this dealership is nothing short of outrageous.

Name: A***** L******
Date: 2023-09-29 01:44:26
Rating: 5
Comment: We love Kia of Temecula so much we bought two cars there within a year. We first made the mistake of visiting a dealership in Perris that went horribly wrong. Kia of Temecula has been so pleasant and easy to work with. Their process of car buying is seamless. Highly highly recommend if youre looking to buy a car and want to feel valued not taken advantage of.

Name: R A*****
Date: 2023-09-28 20:15:54
Rating: 5
Comment: Arrived on time for my appointment. Service tech was professional and very customer service oriented. Waited inside the lounge area while my Kia was in for an oil & filter change. Lounge area was clean and very organized. Service was completed on my Kia at a decent reasonable time.Customer service experience and service for me at this dealer since day 1 has always been A+! This is the reason why my next vehicle will be another Kia!

Name: E******** M*****
Date: 2023-09-27 21:04:39
Rating: 1
Comment: Bought a used car in Feb 2023, registration was due in July and went to go pay for my tags and low and behold their wonderful finance rep Kendal Williams never submitted paper work to the DMV to complete the transfer and now my registration is frozen. Good luck getting any call returned or email replied they are quick to sell though!

Name: J** M******
Date: 2023-09-22 21:49:46
Rating: 1
Comment: Drove to Kia in Temecula from SD to buy a truck I pre negotiated with sales to find out the undercarriage and bolts inside the truck were completely rusted. They acted like they had no idea. Complete waste of time. Glad I’m observant and didn’t get stuck with as is purchase. Be careful buying here

Name: D**** s*****
Date: 2023-09-19 12:52:57
Rating: 1
Comment: This is the most dishonest dealership!! The posted a price on a 2023 Kia Forte GT-Line go $22,450. So I requested an out of the door price for the vehicle. The quote did not have the discount but rather included a $2,100 marked up wig dealer add on, and also a $600 Government Fee, a $100 document fee ON TOP off the usual 10% tax + license!!!! That showed a final out of the door price of over $28k!! When I pointed these outrageous additional cost, the sale person simply said that the dealer is being totally honest!! I walked out of the dealership immediately!! So DON’T WASTE YOUR TIME with this dealer!!!!!

Name: T**** F******
Date: 2023-09-08 18:44:11
Rating: 5
Comment: I had the absolute best service EVER!! Daniel and Jaime were extremely helpful and accommodating to what I needed. Both went above and beyond customer service satisfaction. I originally went through a process online with carmax that did not go as planned/promised, once paperwork was finalized I decided to look elsewhere. I saw the same car that I wanted online at DCH Kia and called. Jaime was very quick in processing and I had an offer same day. When I arrived at the location everyone was kind and polite, it was a really great environment. The paperwork was processed and we went for a test drive in my potential car. I agreed to the initial offer but was told Daniel the manager was working to get a lower interest rate. I was stunned, he didnt have to do that. While waiting Jaime followed me to enterprise to drop off the rental car that I had rented (above and beyond). When we arrived back at DCH Daniel had negotiated a better deal with a significant lower interest rate. I cried so hard, feels good when things work out better than expected. This team of individuals gave me an outstanding experience, I will never forget. Im beyond grateful and I absolutely love my new car. I definitely recommend to anyone looking to purchase a vehicle. Id rate1000 stars if I could.

Name: L*** P******
Date: 2023-08-13 05:11:49
Rating: 1
Comment: Do not get a car from this dealership. I have no issues with Kia as a car, but this specific dealership. I got a certified pre owned car, and really it should not have been. Yes it was my first time buying a car, but man the car sales people and service center DO NOT want to help you out. When I got this car they promised a second key, the speakers were blown, the gas cap button did not work, a a few weeks into driving the AC starting making strange noises. I immediately let the guy who sold me the car know I was having issues and she said he’d contact me to get me in touch with service and the car key guy. Note I live about an hour from this location so didn’t want to go back multiple times. I called and texted the dealership and service and did not get help for six months. I had to escalate these issues to corporate to actually be taken seriously by some random floor sales man who so kindly after months of me calling helped me out. Note I also talked with 2 different managers who also said they help and call me back weeks and weeks again and again but nothing. Essentially I was doing their job of calling them like every week for months to get help. Once I got the service and key finally done (6.5 months later) the second key they gave me does not work properly, the speaker is still blown, and they said the AC was a dirty cabin filter so they didn’t fix it even though I know that is not true. So still have weird sounding AC and am taking it to a different shop not a Kia dealership since the car is no longer in warranty. So all on all, they were not helpful, and when they finally did help, they charged me and the problems are still for the most part not fixed. Just please save yourself some trouble and go to a different dealership.

Name: K*** G****
Date: 2023-08-11 00:26:27
Rating: 1
Comment: I brought my nearly brand new Kia to the service center on May 2nd for a routine oil change. The next day, I embarked on a road trip, driving over 1,000 miles, completely unaware that the service technicians at DCH Kia of Temecula had failed to screw the oil cap on correctly. As a result, my car started leaking oil, which could have caused serious damage to the engine if left unnoticed. Its beyond comprehension how a simple task like properly securing an oil cap can be overlooked by so-called professionals.In an attempt to rectify their initial blunder, I returned to the dealership on May 8th to have the oil leak fixed. When I went to pick my car up later that day, I discovered that my vehicle had been damaged while in their possession. It turns out that one of their employees carelessly drove my car into a parked vehicle and didnt say anything about it, resulting in significant damage down the side of my car. They werent going to say anything to me about the damage, luckily I saw it before driving off of their lot. When I pointed the damage out to the service advisor, his exact response was What the F***! This is the second time this week!.It has been over three months and two trips to the body shop since this incident and my car is still not back to the way it was. It is clear that the employees and management of this service center do not care. Their negligence, lack of accountability, and disregard for customer satisfaction are appalling. Save yourself the stress, frustration, and potential financial losses by seeking service elsewhere.

Name: S**** Q******
Date: 2023-08-04 22:08:23
Rating: 4
Comment: Service advisors are polite, friendly and helpful. Appreciate their support to ensuring my car runs well.Only wish was that the dealship offered loaner cars while service is being performed.

Name: R**** M*********
Date: 2023-08-03 17:48:11
Rating: 2
Comment: Sandra the manager is horrible. Wont take the time to speak with the customers, sends them to an unmonitored vm. Customers are not treated as they should be. Sandra has never provided a quick and efficient solution. I came in for a anti theft recall and after could no longer get into my car because the fabs wouldnt work. She suggested I come in another day but wouldnt be helped immediately. So I waited 2 hours with an appt for them to mess it up all to have to go back and not reassured that It would be taken care of immediately. Bad bad customer service.

Name: G*** P****
Date: 2023-07-28 01:29:46
Rating: 1
Comment: Lied to me about needing brakes and during my oil change they didnt fill all the fluids . Also said I needed a cabin filter which I had replaced myself three weeks ago. So you can decide if they are trustworthy. Also they charge $220 an hour, the highest among all mechanics and the same rate as BMW. They’re sarcasm about my review is typical of how little they care.

Name: C**** L******
Date: 2023-07-24 15:58:57
Rating: 1
Comment: I texted a guy who works at this dealership inquiring about a car and he said he wasn’t sure if it had been sold yet and that he would get back to me once he found out. Well 24 hours later I had heard nothing. So, I texted, again, asking about the car and he responded with “it’s sold”. No “hey, sorry I didn’t get back to you” or “unfortunately it’s been sold”! I can’t stand when people don’t value other people’s time! All he had to do was send a simple text but, obviously, that was just too much work👎🏻

Name: P**** Z*******
Date: 2023-07-21 14:16:05
Rating: 1
Comment: Bought a used car it had a mechanical issue. I brought the car back and they unwound the deal and took the car back. This part was fine as they had no legal requirement to do so. But now 30 days later I am still saddled with the debt from this failed transaction. As they have yet to settle the loan from the finance company. Even after a number of calls I have made to deal with this matter. My calls were in vain as now I have to make a payment on a car I do not have. I will not damage my credit due to incompetence of this dealership. It is simply unacceptable that I have to do this.

Name: h***** b******
Date: 2023-07-15 17:32:00
Rating: 5
Comment: Just had the oil changed again on my 2021 Kia K5 GT line. The dealership did a great job, got my car back to me sooner than expected so I would definitely recommend them for this kind of service. Have a great day

Name: R**** C****** - C*********
Date: 2023-07-14 17:36:23
Rating: 5
Comment: Jesus was extremely helpful and all of the employees were friendly and informative. The work on my vehicle was done quickly. I’ve never had a better experience having my vehicle serviced.

Name: D*** L*****
Date: 2023-06-27 04:42:18
Rating: 5
Comment: I’ve been coming here for the last 2 years and Jeremy G is the best service advisor!!! He always listens to any of my concerns and provides the best recommendation. He always keeps me informs and I always leave happy!

Name: N*** M*****
Date: 2023-06-23 17:29:26
Rating: 4
Comment: Jeremy was excellent to work with.Communication was great.They solved the problem and my car was ready to pick up after a couple hours.Only negative was the appointments are weeks out due to how busy they are. And there were a lot of cars waiting for pick up or drop off when we arrived. Is that because KIA vehicles have a lot of issues? This is my first KIA and it’s been good so far.But back to my dealership experience… again, Jeremy was excellent!!!

Name: s********
Date: 2023-06-23 05:26:19
Rating: 1
Comment: Took my car in because I had no coolant..supposedly they serviced it..and this is what I got back . Dealer mechanichs cant even put back an engine cover and Im missing clamps on my intake manifold.

Name: Y***** G******
Date: 2023-06-15 20:16:00
Rating: 5
Comment: I have a pleasant experience every time I visit this dealership. I get my car serviced. The waiting area is comfortable, wifi is available, complimentary coffee. Staff in the service drive are attentive. Jeremy always treat me with care and concern.It would be nice if KIA had a prompt reimbursement service. I have been waiting OVER 90 days for one.

Name: m******* r******
Date: 2023-06-14 22:51:44
Rating: 1
Comment: Beware of DCH Kia of Temecula. My Son and his girlfriend both bought brand new cars in February. It took them 4 months to give him his account information and even thought the contract was already signed and they did not contact him, they ran his credit 15 times during those months. We finally spoke to an attorney and made many attempts via phone, email and finally made a complaint to Kia. Kia took the complaint and he was finally able to get his account information. Today his girlfriend went to get an oil change and they told her that one of her tires had a nail in it and needed replacing. There was no warning from the car that there was an issue. A week ago my Son was getting his oil change and another young lady was in there and was told the exact same thing and that it was best for her to replace ALL her tires. We as a family have been buying from them for years. I don’t know how they turned into such a shady dealership, but I just want to put it out there and say that I would be weary of buying or repairing your car there! In the past 4 months, 2 of the finance Managers left, as well as the salesman that did the car deals.

Name: A** D*****
Date: 2023-06-13 15:21:36
Rating: 1
Comment: I bought my Kia Telluride in GA and never had an issue with their service department. Fast forward to my move to CA and this Kia in Temecula has the worst customer service possible for vehicles. I just called and had to correct the representatives in both service and parts because of their unprofessional attitude.

Name: M*** G******
Date: 2023-06-12 04:57:28
Rating: 1
Comment: BEWARE, the service Advisor Jeremy a appointment maker at best. Terrible customer service skills, rude, and acts as if we were interrupting his day. Tried to explain the problem we were having with our 2023 Kia Sportage Hybrid SX-Prestige and he didnt want to hear it. Now 2 appointments later we have the same problem. I cant understand why good customer service is difficult for some people. Im very disappointed with this Kia dealer. We were told it will take 6 weeks to get a appointment to resolve a electrical issue on my new KIA with only 8,000 miles.

Name: S** C****
Date: 2023-06-10 22:06:57
Rating: 5
Comment: Great experience with Nicholas. Very knowledgable with my service and oil change needed for my car. Offered a ride if I needed one. Service was done in a timely manner. He was very pleasant and said to check in if I need any assistance with anything. I will return for all my services here at Kia.

Name: b**** h****
Date: 2023-06-10 02:18:04
Rating: 1
Comment: If i could give it a zero, i would. Spoke to the sales department regarding a used highlander hybrid confirming that the vehicle was available. Make an appointment and drive 1 hr 30 min in traffic from yorba linda to check it out. Came and was told it got sold in the morning. Serious, what kind of management team do you hired. I think you lied about your customers five-star rating. Very unprofessional couldnt even give me a call and let me know

Name: g e********
Date: 2023-06-09 20:59:32
Rating: 5
Comment: Very pleased with Kia Temecula Service Department!Mr Jeremy Goodman is a top notch service advisor whom Ive been communicating for a number of years each time my 2017 Niro goes for service. His sincerity and transparency was simply the best you could find from a dealer. He is up front and will provide you with as much information as you need and will not waste your time. Always responsive and will keep you up to date.Great Service experience and fair prices keeps me coming back.Best regards,

Name: P******* P*******
Date: 2023-06-07 18:38:31
Rating: 5
Comment: Awesome service! They constantly informed you of progress and estimated time for completion of your service! They also issued a credit when a recommended service was completed on our last visit! They are very reputable! Definitely use them when service is needed. You can feel very confident that your service was done correctly and with a fair ( not the lowest) price.

Name: M**** P****
Date: 2023-05-30 17:09:51
Rating: 5
Comment: My recent experience at DCH Kia of Temecula, as pleasurable.The entire staff was professional and very attentive to make sure my KIA Soul checkup was thorough. Thank you so much.S Parks

Name: S***** W******
Date: 2023-05-27 02:51:19
Rating: 5
Comment: I want to thank Jeremy in the service department. I purchased my Kia Soul in 2016 and absolutely love it. Ive been taking my car there to be serviced ever since and nothing but a great experience. Jeremy has been completely accommodating, respectful, and great customer service asset. He totally goes above and beyond. Always a smooth transaction. Thanks again Jeremy!

Name: v****** s****
Date: 2023-05-23 21:19:39
Rating: 5
Comment: I have had my car serviced at DCH Kia of Temecula for years now. My most recent service was handled by Camille - who greeted me upon arrival, and kept me informed and followed up as well. The work that needed to be done with my car was a lot, but Camille was able to help make it less stressful for me. I appreciate the communication and the help. Thank you

Name: P******* B****
Date: 2023-05-21 15:58:37
Rating: 5
Comment: Absolutely amazing team!! We went in to buy a new car, and usually you feel like you are being hassled and defeated. We have no clue how to get a good deal or even if we got a good deal. But Carrington and the whole team behind him did an amazing job making us feel comfortable and at easy. Even if we might have gotten the short end of the stick it was such a great experience and smooth experience that we didn’t really feel like we did. We knew what we wanted and what we were willing to pay they went above and beyond to get us in our car. They didn’t allow something small like short staff get in their way of taking care of their customers. We love our new car and love the team that helped us get there. *Do not go anywhere else for your next car!!* thanks for the sprite, good laughs and the beautiful new Kia niro

Name: S***** M*******
Date: 2023-05-11 17:33:36
Rating: 5
Comment: First time at that service department. Nick was fantastic kept me informed as the repairs were being done. What an amazing guy.Thanks to Temecula Kia for employing him. Will always bring my car there.

Name: A**** L******
Date: 2023-05-07 16:54:20
Rating: 5
Comment: I have being going to Firestone for years. I actually used to manager one of the stores in Escondido. It’s VERY difficult for me to go to a new “shop” and trust people. But I can’t say enough good things about Lee the technician and Nick Lum the service advisor. I’ll def be back with my Kia because of these two. Thank you guys!

Name: M****** C******
Date: 2023-05-01 18:46:44
Rating: 5
Comment: The best Kia dealership hands down. Jeremy the service advisor is the best and is such a hard worker!! He the reason my dad & I bought a new kia. Also Rafael in Sales and James the finace manager are amazing and made buying my new car a breeze! Rafael even answers any questions that come to mind. Overall love coming here!

Name: K*** Y*********
Date: 2023-05-01 14:25:27
Rating: 5
Comment: Service team was great! Had a scheduled maintenance in the middle of the week and to be honest, they looked really busy -- but to they still managed to get my car in and out extremely fast (w/in an hour)! They were communicative and broke down everything for me. Thanks Camille and Grant, and all the guys in the back!

Name: D*** M********
Date: 2023-04-29 16:52:55
Rating: 5
Comment: Some of the greatest people I have met and worked with here at this dealership! I was really in need of a new car and I was given the most awesome deal with added benefits as well as received a great price on selling my old car, I am already considering my next ride, because I am now KIA for life. The service center as well was nice, clean and the staff friendly! Everytime I bring my car in for service, its always a great experience!

Name: D***** B************
Date: 2023-04-26 17:11:00
Rating: 5
Comment: I purchased a Hybrid Sorento at DCH Kia with the Costco Auto program. I live in San Diego, but was willing to go to Temecula for the right car purchasing experience and I am so glad I did! I dealt with Bruce via text and phone for most of my experience and he was incredibly friendly, helpful and not pushy! We were able to complete most of the transaction via phone and email and once we purchased the car he even brought it down to us in San Diego! I would definitely recommend DCH Kia and specifically can vouch that Bruce is a treasure of a salesperson to work with!

Name: K**** P*****
Date: 2023-04-24 19:33:37
Rating: 5
Comment: I recently bought a used car DCH Kia of Temecula and it was the best car buying experience ive ever had. Daniel and Tony were super friendly and helpful, they immediately greeted me once I walked in the door and were ready to show me all of the cars I wanted to check out. Tony had patience and was thorough in making sure I saw every car that might meet my car buying criteria, and didnt push me to make a decision before I was ready.There were no hidden dealership fees or a bunch of extra aftermarket things they installed on the car to try to upsell me. The price was exactly what I expected and they even gave me a great deal on a better warranty than I was hoping for.Normally after buying a car I am exhausted from negotiating and trying to fight off the non stop sales pitches for all of the aftermarket products dealerships are trying to push on you and I leave feeling depressed, thinking I made a huge mistake spending so much. But with DCH Kia of Temecula working with Daniel and Tony I was stoked about my new car and felt I got a great deal!

Name: K******* C******
Date: 2023-04-12 00:43:26
Rating: 1
Comment: We bought a used Kia back on February and part of the deal with getting a 2nd key made. Now almost two months later we still don’t have our 2nd key. We have reach out more than 10 times (myself and my husband) and they just keep telling us it’s either the sales or it’s the service department that’s working on it. We were then told someone would reach out to us to schedule the apt to get the key programmed. That was last week and still no one has reach out to us.

Name: R**** Y****
Date: 2023-03-10 22:21:36
Rating: 5
Comment: Compare to the other Kia dealership (see my ohter Google comments), this place hands down is way better so Im giving them 5 stars. Not only did they give us an appointment with only a days notice, we were able to drop it off the day prior of our appointment. Then, recalls were included (3 of them) and were explain to us and the consequences. Kudos to Nick at the service dept.!

Name: G*** M
Date: 2023-03-09 22:16:13
Rating: 1
Comment: Bought a 2023 Kia Niro at DCH Temecula in Nov 2022. 3 months later there is a loud clicking noise coming from behind gauges under dash. The noise will not stop even when turned off. This noise keeps going 24/7. sounds like a loud blinker. Took into service and was told they have not seen this before. Service writer drives back to tech. returns says no idea what it is. Informs me they will video tape it and send to corporate to get a fix. I was instructed to make an appointment to bring car back. They told me they could not get to it until May. They are so booked up that a defective new car can not be looked at for over 2 months. IF YOU THINK YOU ARE GOOD ENOUGH TO PICK A CAR THAT WILL NOT NEED SERVICE GOOD LUCK. IF YOU ARE SMART YOU WILL GO ELSEWHERE. THIS DEALER HAS NO CUSTOMER LOYALTY. I bought a 2023 Sportage a month earlier. My wifes refuses to drive the car as she fears the problem will get worse and leave her stranded. She believes the battery will die as well. What disaster this dealer is. Contacting Kia Corporate next.

Name: H**** M*******
Date: 2023-02-25 03:27:49
Rating: 5
Comment: Great Service, I was able to get repair done on my Kia at the verylast minute. Service advisor worked me in to take care of the issue.which I truly appreciate Everyone was very courteous. I will be backThanks Mr. Goodman for all your help and the other advisors you know who you are.

Name: S***** D***
Date: 2023-02-24 19:00:40
Rating: 5
Comment: Took my vehicle in for a service from a recall notification. Had incredible customer service from Nick Lum as he gave incredible hospitality with a warm welcome and intentional time to find out all the needs of my vehicle. Great Customer Service and incredible communication throughout the process. Thank you Nick for reminding me why I love my KIA

Name: J***** M*****
Date: 2023-02-23 01:59:39
Rating: 5
Comment: When I purchased my new vehicle, Daniel was the rep that helped me. He was super friendly, very knowledgeable in everything we discussed and seemed genuinely interested in my concerns for a new vehicle. At no moment did I feel pressured like I do at other dealers and he made me feel like I could trust him and the process. Recently I went in to take the car for a recall. The staff in service was very helpful and friendly and my car was in and out very quickly. Faster than I expected. I would definitely recommend this Kia dealer to anyone.

Name: A**** M*********
Date: 2023-02-22 17:23:13
Rating: 5
Comment: One of the best dealerships ever. Jermy in service is awesome. He takes good care of the customers. Bought 3 cars from here since 2015. Ive had nothing but a good experience with them.

Name: M***** L********
Date: 2023-02-09 08:04:40
Rating: 5
Comment: Had the pleasure to be assisted by Daniel during my visit at DCH Kia of Temecula. Daniel was informative and very hospitable. The car purchasing process is a daunting task but Daniel made it such an enjoyable experience. I also had the pleasure to work with James in their finance department who was also I pleasure to work with. I left the lot an extremely satisfied customer and a new owner of a 2023 Kia Telluride. 10/10 recommend this dealership! Friendly and competent staff. Willing to go above and beyond for their customers!

Name: J***
Date: 2023-01-26 17:44:50
Rating: 4
Comment: I went here first thing in the morning without an appointment because my check engine light came on a couple of days ago. I couldnt get an appointment until the end of February. I told the service advisor that Im not from the area and cannot leave my car for days. He was able to get me in and got the repairs done the same day. It took all day; but it got done.

Name: S G
Date: 2023-01-23 22:45:21
Rating: 1
Comment: Horrible Service Department!!! I dropped off my car a week ago, since then, I have been sending emails, text messages, left several voicemails and NO ONE get back to me as to the status of my car. The adviser would respond via the text say as soon as the tech comes in Ill get a status but NO CALL back, no Text no email. I have called the dealership several times and just get bounced around. Ive asked for the service manager and of course, hes not available!!!! As of this time, my car is still there but I CANNOT get a status as to what is going on!!! Sure when I pulled in and when we bought two cars from there they were super nice and helpful, soon as you drive off, GOOD LUCK!!! NEVER AGAIN!!!!

Name: N**** D******
Date: 2023-01-22 20:00:31
Rating: 5
Comment: I had a 11:15am appt on Friday for oil change, the $89 service. I asked the service gal how long she said about an hour. I waited in the lounge and in about an hour she came in and said your car is ready and she took me to the cashier. Service was great, everything went good and I was very pleased. From beginning to end my experience was one of the best times coming to KIA of Temecula. Thank you

Name: K*** M*****
Date: 2023-01-19 16:33:10
Rating: 1
Comment: HORRIBLE CUSTOMER SERVICE! I wish to God there was another Kia dealership close to my house. I have called and tried to get a hold of a manager multiple times with no call back. I have tried to get a hold of my service advisor multiple times with no call back. I took my car in to get a recall done, they didnt have the parts! I had made the appt 3 weeks earlier. So half way through the day they ordered the parts and said they would call me back in a couple days to bring it in. I have had zero callback and that was 2 months ago. They kept my car for the entire day, I also asked him to do an oil change. No oil change was done! They did nothing! This place is the biggest joke. Save your sanity and dont go here! Lol

Name: S**** W******
Date: 2023-01-18 21:30:22
Rating: 5
Comment: Wonderful customer service! Nick A was AMAZING helped me save with a coupon and was incredibly knowledgeable and got me in and out with an oil change and tire rotation in an hour ish! I have been going here for years! Highly recommend! They recommend things that you absolutely need not trying to sell you more than that! Thank you Nick A

Name: I**** S*******
Date: 2023-01-17 17:06:57
Rating: 1
Comment: Dropped off my clean car for some Kia recall repairs.Picked it up with greasy finger prints all over the door, door jam, interior.They must have sprayed some engine cleaner or detergent because there was overspray all over the windshield, both fenders and front headlights and bumpers.Low tire pressure warning light was on. I suspect they did something with my wheels to trigger it. When I got home, this warning light turned off but it would have been nice if they had advised me ahead of time.Popped open the hood, and bellows of smoke came out and the engine had some wet residue. There was so much smoke everywhere that I could not see see where it was coming from.When I picked up, I went to inspect the car before I signed but they rushed me to sign and give me the keys. Like rushing me out the door.This is by far the absolute worst service I have ever had. I will not be returning here everYou know, I love my Kia. Its been great but this experiemce has left a bad taste in my mouth.

Name: W***** E***
Date: 2022-12-22 06:43:15
Rating: 5
Comment: This review is a shout out to Jeremy Goodman and the service technicians. Our 2015 Kia Sorento has had numerous needs over the last year and despite initial long turnaround times in early 2022 (which appear to have been resolved), Jeremy has always been considerate, helpful, and willing to provide guidance. Ask for Jeremy next time you bring in your Kia!

Name: K**** B*****
Date: 2022-12-22 03:08:11
Rating: 5
Comment: Jeremy is and always has been so helpful to me. He treats me like I am his only customer for the day, when I know how busy he really is. He is patient and so kind. KIA of Temecula is very lucky to have him as an employee and I am grateful to have him help me whenever I have any questions or need to bring my car in.

Name: B***** R*****
Date: 2022-12-16 20:12:24
Rating: 5
Comment: I bought my first car here last week (used) and it was the easiest process ever! Throughout the last month I had been going to various dealerships and dealing with your typical sleazy car salesman, but at this location I didnt have to deal with any of that! Armando was upfront about everything including the price (which a lot of dealerships had not been doing) and was honest with any questions or concerns I had. Kendal, the finance guy, explained all the paperwork to me as we were finishing up the purchase, and didnt try to bombard me with add-ons that I wouldnt have wanted. I would definitely recommend using this dealership, they are the most honest and efficient one I have ever been to. The whole process took less than 2 hours!

Name: P***** L****
Date: 2022-12-14 21:28:27
Rating: 5
Comment: Customer Service is so important and as soon as we drove up, we were met with a smile and a warm hello by Nicholas Adkison. He took very good care of us, from the time we pulled up to the time we picked up on our car and drove away. Job well done, DCH Kia of Temecula.

Name: M****** C******
Date: 2022-12-11 00:57:00
Rating: 5
Comment: The service was excellent! I have never bought a new car and they made the process very easy and straight forward. Daniel Trenco went above and beyond to ensure I was happy with my car by showing me all the features, going through everything step by step and continuing to check and make sure I still love my car after my purchase. Definitely recommend this dealership and Daniel in particular.

Name: v****** r****
Date: 2022-12-06 17:18:51
Rating: 5
Comment: Absolutely love everyone here! Sergio has been the best sales man I’ve ever dealt with! He made trading my car in an absolute breeze and even helped me install my sons car seat since I had no idea what I was doing. 10/10 would definitely recommend

Name: A**
Date: 2022-12-03 18:02:17
Rating: 1
Comment: Tried reaching the service department in regards to software for my Kia ev6. The service dept never answers the phone the phones keep ringing n ringing, finally got through after trying for serval hour throughout the day. The lady contacted me to service advise who didn’t answer so I left a very detail message about my vin number questions about software update availability. That was 3 days ago still haven’t received a call back or anything. I even called back got through the sales department immediately ask to leave a message for the service manager. Left a message, He hasn’t return my call in 3 days either. I guess they don’t have an interest in taking care of Kia customers. The Horrible customer service is a reflection of the service manager leads. Go elsewhere don’t give them your business. Maybe if I had brought my Kia ev6 there I would get a return courtesy call. Brought elsewhere and save $4000 from this dealerships markup plus accessories. I’ve tried to do business with them from buying my ev6 to services the car needs it’s a horribly run dealership. Go elsewhere save money and get better customer service we deserve as Kia owners who spend lots of money on there cars. Willing to bet they don’t answer my review as you can see they don’t reply to bad review just the ones that praise them. Reviews are to help you improve customer service satisfaction. They don’t care all, they just want your money not ever caring to see you again for a referral or repeat business.

Name: S**** W******
Date: 2022-11-18 01:29:36
Rating: 5
Comment: I recently purchased a 2020 Toyota Limited 4Runner from this dealership. Daniel, Andrew and James were all fantastic and are all genuine people. Very happy with the service they provided!

Name: D**** S****
Date: 2022-11-17 16:50:07
Rating: 5
Comment: Ive never had a bad experience at Kia Temecula. They go above and beyond whats necessary to ensure my vehicles are in the best shape possible. The service writer, Jeremy, is incredibly knowledgeable and patient with my litany of questions. I can always count on him to keep me up to speed with the progress of my work and I dont remember a single time tha me car hasnt been ready when promised.

Name: a***** p*****
Date: 2022-11-06 18:01:43
Rating: 5
Comment: Easy service drop off. Was told they would possibly need my car all day and it was done 2 hours later. So pleasantly surprised! Service department was happy and helpful! Even remember one service girl bouncing around greeting everyone that walked by (put a smile on my face). They all seemed to thoroughly enjoy what they do. My service guy took the time to explain any questions I had willingly. Waiting lounge is comfortable with free coffee, tea & hot chocolate. Along with vending machines to purchase other snacks. Over all wonderful place even though no one ever likes to have to get service done on their car! 😊 Great job DCH Kia!

Name: C****** B***
Date: 2022-10-21 16:47:34
Rating: 5
Comment: I bought a truck about a month ago and these guys completely took care of me! Had amazing service and made the process super easy as you know buying a vehicle can be a pain. But it didn’t stop there! I ended up having some issues with the truck and they allowed me to bring it back and helped me fix the issues and once again took care of me with great customer service. When I thought about writing this I was going to list names of everyone but honestly I probably talked to their whole team from finance, management, service, sales, literally everyone and had the most amazing service not one person gave me hard time or made me feel unwelcome even after buying the truck a month later I wouldn’t want to miss any names . The most welcoming place ever! When I’m ready for a new vehicle again you bet this is where I will go and you should too!Thank you all for the amazing service and helping me find a vehicle!

Name: C****** G***
Date: 2022-10-08 16:16:41
Rating: 5
Comment: I had a flat tire and had the tow truck take me straight to DCH Temecula Kia. I spoke to Jeremy who was extremely helpful, he checked to see if they could get a new tire in the same day and gave me a time my vehicle would be ready. I picked up my car later in the afternoon. They had replaced the tire, checked the underside of my car for damage and also washed the car too! My experience was extremely positive and I will be using DCH Temecula Kia for future services etc. Thank you!

Name: M
Date: 2022-10-06 22:07:17
Rating: 1
Comment: I will never buy a new vehicle here or have one serviced here again. My wife and I bought a brand new Kia Niro from this dealership 5 years ago. We almost walked out because despite telling them I didnt want the oil change package FIVE TIMES, they still put it on the contract! I literally had to rip it up in front of them before they would print a new one without the extra $2,000 for 4 oil changes. So two days after our last payment, the car stops working. I took it to a trusted mechanic that told me it should still be under warranty. So I got it towed to Kia and asked them to fix the warranty work. Two weeks later and ZERO phone calls returned, I went down to the dealership to find out what is going on. They say they figured it out and already had the replacement part in. But they wouldnt get to servicing it for another week. That was two weeks ago. I have called everyday and either been sent to random voicemails or told I will be called back with an update. Kia has had my car for a full month and have not called me even ONCE to tell me anything about it. Just simply terrible customer service.

Name: J*** R****
Date: 2022-09-22 01:28:05
Rating: 5
Comment: Our car actually arrived one month earlier than expected and ended up being $500 less than I thought it would be. Jaime was an easygoing salesperson. Hope to do more business with him and Kia.

Name: A*** K**
Date: 2022-09-09 21:23:59
Rating: 5
Comment: Sergio Gomez was amazing. Spoke online and when we came into the dealership and the price was cheaper then we talked about and was approved right away. His manager Ben was great too. Friendly and helped us with pricing.

Name: P****** T*****
Date: 2022-09-01 04:58:20
Rating: 5
Comment: If you are in the market for a new or used Kia, I highly recommend DCH Kia of Temecula. Bruce Babaie, my Sales Consultant was both professional & personable. He went above & beyond my expectations and I am truly thankful! Both he & Ben, his sales manager, worked with me on the purchase details & James OConnell, the finance manager, patiently guided me through the myriad of paperwork!I love my Kia Niro! Thank you to those at DCH Kia of Temecula that made it a reality!

Name: S****** E*
Date: 2022-08-26 20:57:40
Rating: 5
Comment: Jeremy Goodman is a great service advisor and went above and beyond to get everything done promptly. He is very thorough and knows his stuff. I am quite impressed. I will refer my friends that own Kias to go through him.

Name: J**** S********
Date: 2022-08-10 21:33:18
Rating: 5
Comment: It was our 1st time taking our vehicle in to get it serviced. Olivia was our service advisor and she is outstanding. She told us exactly what they would be doing and how much it would cost us ahead of time. We will definitely be telling all of our friends with Kias that DCH is the place to go.

Name: D**** B****
Date: 2022-07-29 01:40:20
Rating: 5
Comment: Jeremy Goodman in the service department went above and beyond to get my K5 fixed and back on the road. He had the rental car all lined up and everything went extremely smooth. He checked in with me once a week and let me know what was going on. I can’t say enough about the service and personal treatment I received from Jeremy at DCH Kia!

Name: N*
Date: 2022-07-10 16:14:26
Rating: 5
Comment: I had an excellent experience at this dealership. I was first approached by Rafael who made the car decision and information process very easy. Then was assisted by Damian who did a great job at finding us a price we liked. Lastly, the finance process was made simple as well. Overall, they have a great team and would highly recommended.

Name: L*** C*******
Date: 2022-07-01 19:52:31
Rating: 1
Comment: I’ve had 2 Kia Sorento’s and love the brand, but almost every time I’ve had an interaction with the Service/Parts dept, I’ve had an issue that has taken more of my time. This last experience, I ordered parts for my Kia and the staff ordered two wrong parts. I had to request they send me the correct parts. I’ve waited over a week and still nothing. Just about every time I call I have not been able to get I touch with a service advisor or parts dept staff. Even though I live 5 minutes from them, I’m traveling to Escondido to get service from now on. Good luck!

Name: A***** G******
Date: 2022-06-29 05:14:38
Rating: 5
Comment: I had the pleasure of meeting Mark, who was the salesperson who helped me. I had gone to a different dealership prior, and they didn’t help me much. So I went to DCH Kia in Temecula. Mark helped me right away, asked all the important questions to understand my situation, and was so kind throughout that entire process. He was able to put me in a new vehicle right away, for a great price. He worked so hard to help me, and make me feel comfortable. I very much appreciate him! I had a great experience, and highly recommend anyone looking for a vehicle to go see him.

Name: B******* B***************
Date: 2022-06-23 22:42:04
Rating: 1
Comment: I attempted to have my vehicle scheduled for service. I have a SAFETY recall on my 2022 EV6. The customer service was horrendous. This dealership needs to invest in training for their BDC staff and also the Service Manager. I, as the consumer call the dealership because I receive a notice in the mail that states my vehicle has the potential to disengage gears and roll down a hill. Safety Recalls, in my experience take precedence over say an oil change or a tire rotation. This dealership is very disappointing on many levels. Luckily, I was able to locate another KIA Dealership that is able to get me in for my safety recall next day. It is absolutely preposterous that they found it acceptable to allow a safety recall to wait over 4 1/2 weeks, for what I am told is an hour long software update. If I was the GM of this location I would take a look at how your employees handle themselves in situations with new customers. Your service manager has yet to reach out. Perhaps he too needs some training on how to run his department.

Name: A**** O****
Date: 2022-06-13 16:19:11
Rating: 5
Comment: After a salesman lied to me and basically called me a liar Mark Johncox swooped in and saved the day. He was professional, charming and listened to my needs and concerns. I bought a car from him that day and suggest you ask for him. He made an arduous experience more tolerable and fast. Finance manager Mr McConnell was great also!

Name: S**** M**** O***
Date: 2022-05-13 23:41:50
Rating: 5
Comment: I was able to purchase my car within 45 minutes of arriving. No fuss, no lies, honest salesman. After that day I had at a few other dealerships, Bruce and the finance team went above and beyond to create a seamless experience. I left with what I wanted at a great value.

Name: L****** S*****
Date: 2022-05-12 04:47:19
Rating: 5
Comment: Honest/genuine people and great support!! Assistant manager, Damion, did an excellent job at helping us find the perfect car. Salesman, Rafael, answered every question we had and provided more than exceptional support and service. We are absolutely thrilled about our new car and 100% satisfied with our experience at DCH Kia of Temecula thanks to these gentlemen. They met our expectations and more!

Name: P***** T******
Date: 2022-05-11 16:48:25
Rating: 5
Comment: We recently purchased a vehicle at DCH and they made the process very easy and pleasant. Very helpful sales rep who showed us all about the vehicle, and the rest of the process went smoothly and without pressure. The financial officer also had good advice during the process. I recommend looking here for your next vehicle.

Name: C****** V******
Date: 2022-04-10 16:09:07
Rating: 5
Comment: The best experience I have had purchasing a car. No gimmicks and wasting of my time. Salesperson and finance person extremely friendly and caring. They understood what I wanted and help me to get that. Fair deal for both of us. Their location was a bit far for me, but I will definitely go back there for any future Kia purchase!!!

Name: C***** B******
Date: 2022-03-29 16:21:44
Rating: 5
Comment: Jeremy is the most amazing and caring advisor! I have been taking my car to Kia of Temecula for years and without fail, he goes above and beyond to take care of my car needs and concerns. He is truthful and honest, which is sometimes hard to come across in the car repair business.

Name: A***** F*****
Date: 2022-02-27 01:28:28
Rating: 5
Comment: I cant even remember a better more easier experience In buying a new car as I had with DCH. The staff were really informative and took their time with Me as I had lots of questions and wanted multiple cars and numbers ran. Vee brought my new car to my home and took my old one back. He has really went above and beyond to help me out after the sale by answering any questions I had. For the first time I dont feel like a dealership got over on me and just wanted my money. They really made my sale feel worthy and appreciated. Thank you for the professionalism, courtesy and above and beyond effort you gave me.

Name: C***** D*** C***
Date: 2022-02-14 12:10:40
Rating: 5
Comment: This is our second car purchased from this dealership, specifically with Jaime. Jaime has been nothing short of great with his customer service. Jaime takes his time before, during and after the purchase to make sure we know the details about the car. He’s followed up with us personally to see if there were any questions after we purchased. Definitely 5/5 for Jaime.The finance dept is amazing as well. Never felt rushed with either purchase. They don’t rush you through the paperwork. They explain anything and answer all questions.

Name: A******* F********
Date: 2022-01-31 04:22:57
Rating: 5
Comment: Great customer service. Jaime and the staff were friendly and very helpful. We were able to drive off with our new car within 3-4 hours which normally it would take us a whole day with other agencies. We got a great deal and were very satisfied with our purchase. Would definitely recommend this agency to family and friends.

Name: N F
Date: 2022-01-27 02:14:18
Rating: 5
Comment: Purchased a used vehicle from this dealer recently. Great people to work with. No pushy salespeople or games. Every person from start to finish was friendly, helpful, and professional. Carlos Santana, his manager Carlos, and the finance manger Tony, were all fantastic. I’ve bought several cars from dealers and this was by far my best experience. They even delivered the vehicle to me over 45 mins away, clean and with a full tank of gas. Definitely recommend.

Name: C******* D*****
Date: 2021-12-28 19:14:02
Rating: 5
Comment: I had a great experience purchasing our vehicle from Dch Kia. The entire team was wonderful! Our salesman Dennis was incredibly knowledgeable, professional, and friendly. The process was also very timely which I appreciated. The finance guy was awesome as well, he was fast fast fast! Plus the sales manager was very helpful! I can’t recommend this dealership enough. You will have a great experience here and leave happy. Thank you DCH Kia!!

Name: B****** P*******
Date: 2021-10-23 20:05:49
Rating: 1
Comment: Disappointing experience. I wanted to buy a Toyota Corolla that is currently listed on their website for $15,999 but all of a sudden they “cannot honor” their very own price.I had even spoken to Nancy and the price we discussed was $15,999. But now Carlos is quoting me $1,000 more out of nowhere, unable to honor their own we website price.I have been trying to buy a car for a month but car dealerships and their staff really live up to their horrendous reputation. At this point I rather pay more at caravana than dealing with these unethical people.

Name: L******* J******
Date: 2021-08-21 02:02:14
Rating: 5
Comment: I took my Kia Soul in for a recall repair. The repair was completed very satisfactorily in the time frame given to me. My customer service rep, Olivia, checked in with me occasionally while I waited comfortably in the waiting room. Another male employee made sure everyone in the waiting room knew there were complimentary hot and cold drinks available there. Everyone was very courteous and it was a pleasant experience overall. Everything is explained and documented in the paperwork.

Name: A******** L********
Date: 2021-08-20 18:11:47
Rating: 5
Comment: Got my beautiful Kia K5 GT here. Ask for Rafael he was super knowledgeable and got me into my car in a couple of hours.

Name: R***** S*******
Date: 2021-08-18 04:17:39
Rating: 5
Comment: Daniel helped me the day I brought my car in and the next day when I picked it up. He was amazingly helpful and pleasant. I normally hate getting my car serviced, but Daniel made the entire process easy and flawless. He, as well as the entire system that is set up in the service department, was efficient and organized, actually treating me like a human being, which is sadly often unusual at car dealerships. This tells me there is excellent management at DCH Kia of Temecula. From Daniel, who started the process, to a very nice girl at the counter next to his, to the very pleasant girl at the cashier counter, to the polite young man who pulled my car up ready for my departure, I felt extremely well taken care of. Thank you, Daniel, thank you to the rest of the team, and thank you DCH Kia, which I very highly recommend!

Name: T S
Date: 2021-07-26 19:03:17
Rating: 5
Comment: Excellent customer service for the Service staff! I’m new to California and Temecula and I was pleased to see smiles and small talk going on with the customers. Jeremy is the best!7/22/21 I went again! Same great service. I was being handled by Dan I believe ! The staff at Toyota DHC is great. They took care of my car and gave me the information needed that I asked for. They answer my questions as needed. Don’t listen to the bad reviews on here. Sometimes one has to understand that maybe people are having a bad day or maybe you came in with an attitude.Sometimes the place is overwhelmed at the service department. Give people a chance to do their job and give him a break since maybe you would want them to do for you . Otherwise the service department does a fine job.

Name: P******** T***********
Date: 2021-07-13 04:38:55
Rating: 5
Comment: I love going to DCH Kia even though appointment times have been crazy lately. Service Advisor Jeremy always helps me out. He is great! Upon arrival all staff have a smile and have great customer service. They are on top of things and know exactly my needs. I really recommend them for any service needs.

Name: H****
Date: 2021-05-30 22:00:15
Rating: 1
Comment: Perma plate optional warranty fraud.It is basically a extended appearance protection when it already comes with manufacturer warranty of 3yrs. Sales person will tell you it cannot be removed but when you sign the contract in finance department they will list it under optional items. They will charge you upto $1500.

Name: J*** W****
Date: 2021-01-05 16:47:42
Rating: 5
Comment: Exceeded expectations.Had been shopping for Stinger GT2 RWD for a couple weeks. Changed my mind about color a few times. Finally decided on white, Temecula Kia had it in stock.Emailed ahead of time with Jarret Vallecillos, and set up a meeting time with him. He was nice enough to stage the car in the showroom with a bow on the hood. . . LOL. Negotiated the sale of the car with Joseph Avalos, who was a straight shooter and easy to deal with.After a short negotiation, they matched the best price I had found in the region, and a deal was done. The paperwork process was not super, but less than about 90 minutes (last car from BMW Murrieta was a 20 minute signing time), so definitely could have taken longer.Communication was good, and the process was pleasant.Would do business with them again.

Name: L***** M*******
Date: 2021-01-02 19:53:03
Rating: 5
Comment: Great place, awesome deal! Courteous, professional, and patient! Even the finance/contract guy (James) is personable, honest, and transparent! Im super happy with my deal, and my car! I got exactly what I wanted, the whole experience was so pleasant and easy!I have had so many terrible experiences with dealerships and shady finance practices that I put off buying a car for months! The team at DCH exceeded my expectations! I am SO glad I decided to drop in (and leave with a car, for a great deal)! I would recommend them to family, friends, and anyone else!Thank you Jesse V.(salesman), and James (finance)! =)

Name: S******* R****
Date: 2020-08-12 16:49:29
Rating: 5
Comment: We recently had major repairs on our Kia minivan. The service manager Sandra and her staff were very helpful, professional, honest and more than generous with us!! While our van was being repaired loaned us another van and they called us often to update us on the progress. We are more than satisfied with the service here!! We’ll definitely be coming back for all of our future repairs and future car purchases!!!

Name: E**** C******
Date: 2020-08-03 21:38:07
Rating: 5
Comment: Jeremy was absolutely wonderful! Every time we come to get our oil changed, tires rotated, or if theres any other myriad of shenanigans that often happens to my car, Jeremy takes care of us with excellent customer service. Hes polite, friendly, makes sure that we know all the details of our process, and he makes sure to walk us through what hes taken care of for us as well. Weve stopped going to independent mechanics and only go to DCH Kia of Temecula because of Jeremy and his excellent service. Thank you!!!

Name: T****** H*****
Date: 2020-06-24 08:06:51
Rating: 5
Comment: Amazing experience, honestly. It was my wife and Is first time buying a brand new car. They were very helpful in walking us through how everything works and also did not try to raise the price on anything. They actually did their best to lower our monthly payments as much as they could. Very happy that we chose to go with them, considering the Ford dealership down the road seemed like they were trying to get us out of their hair. Highly recommended. Great variety of vehicles with flexible prices. The Forte we bought has been wonderful. Great place to go if youre buying your first car. Thanks again to Ruben! Great salesman along with James OConnell, the financial services worker. Great people, very friendly, and relaxing to work with!

Name: J******* J****
Date: 2019-12-12 04:52:42
Rating: 5
Comment: The entire team that assisted me with my 2019 Kia Sportage made my experience easy, and comfortable. Joey my sales person was non pressuring and offered sound advice concerning my request. Damien and Juan in Finances didn’t haggle me, add hidden cost or pressure me into unnecessary add ones. (I made a sound decision to add an extended warranty because I understand it’s value) I would surely tell people to go here if your want great service, and a New car... (I had to have a scratch fixed that my sales associate noticed as I was signing my contract ( which says a lot about integrity) and when I say the, “Over the top service” making sure the job was done Right! Olivia & Sandra the Service Manager( the entire team) provided, was the best I have had at a dealership ever!!! Nationwide!!!They just keep proving that they are leaders in this industry!

Name: C****** F******
Date: 2019-03-05 17:14:08
Rating: 5
Comment: Made the 2 hour drive to DCH Kia of Temecula and bought a used 2015 Optima SXL and got the deal I wanted relatively hassle free. Michael Quaid was great. Thanks guys.

Name: A****** W*****
Date: 2017-09-19 17:43:35
Rating: 5
Comment: They made the impossible, possible. Brian, Jack and Josef sincerely made my wife and I feel like family. It wasnt about the sale, it was about what was important. Customer service at its absolute finest.

Name: Y****** A****
Date: 2013-11-17 15:31:14
Rating: 5
Comment: I have a KIA Forte 2011 and I am real happy with the vehicle. I drive about two hours five days of the week (to and from work) and this vehicle is awesome in gas. Because of the extensive mileage driven, I have to maintained all services requirements and it is a constant visit to the dealer. Thankfully, I never had any issues with services. I recently called to make an appointment and I was able to schedule the service in no time. Mr. Martinez did his best to ensure the service provided was excellent as always. I waited less than expected and the cashier was real nice upon check out. I will definitely continue bringing my vehicle to this dealer and I recommended.

DCH Kia of Temecula

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