Department of Human Services in Sterling Heights

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Phone: +1 586-254-1500
Site: http://www.michigan.gov/
Opening hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
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Total reviews rating 2.6

110 Reviews for Department of Human Services 2023:

Review №1

2022-02-04

My caseworkers phone is always off. I will call him for weeks at a time with concerns regarding my case and he NEVER returns my calls - and then blames me when things arent done correctly. It wasnt until a few weeks ago (I have been on benefits for at least a year) that I found out my caseworker had an email as another form of contact. Once I started emailing him he would answer me promptly. My guess is because these conversations are actually on record and can be used against him as proof that that isnt doing his job. His last email to me was very rude and unprofessional. I keep getting notifications saying my benefits are denied, but when I email him, he says that they are false and talks to me as if I am uneducated and am reading it wrong. I called the supervisor multiple times and never received a response until today. It was a woman that called me back...which is weird because the supervisor I have been calling for several weeks was a man. The supervisor was no better. Didnt offer me any kind of solution for any of my problems, proceeded to blame other departments for my caseworkers incompetence, and played the finger pointing game the entire length of the call. She refused to acknowledge that the behavior of my caseworker was unacceptable and unprofessional, or even apologize for what I have been put through, and proceeded to just assign me a new case worker. ZERO compassion... like why are you working for the people if you hate....people?? I told her that the caseworker did something to my file that stops me from participating in the PATH program, and that my caseworker through PATH stated that this was due to an error on his end, she denied the claims and basically told me there is nothing they can do on their end. So Im monkey in the middle of two different departments that simply dont want to take the blame for whatever mistake they made. So let me get this straight.... citizens of Michigan come here....for help?! This entire process has caused me more stress than my financial struggles to begin with!! Maybe thats their goal? I mean seriously...why else would you put people through this? Im extremely prompt with my responsibilities and always submitted any documents on time. I have been honest and open throughout this whole process and yet Im met with staff that couldnt care less if they leave my family without food - regardless of if I did my part or not. This place is a joke and I honestly feel sorry for any family that has to deal with them just to receive some help during hard times.

Review №2

2022-01-17

Been trying to get ahold of my caseworker for a week. And the system keep hanging up on me. Tells you to press 4 for the directory and then says its invalid and hangs up. Or when you add in your caseworkers ext. And its hangs up. What a joke.

Review №3

2022-03-04

Case worker R. Colesmoore never answers the phone or responds to me. Been leaving voicemails for district manager too who won’t return my calls.

Review №4

2018-09-22

If I could give zero stars, I would. I was required to turn in paperwork by a certain time or my case would be closed. I tried calling my case worker for almost a month straight, leaving multiple messages, seeking whatever help or advice they could give me because i was having difficulties obtaining the information they wanted. I never received a call back. I received a letter stating that my food stamps had increased so I thought that my caseworker was able to resolve the issue without any further action from me. I received another letter 10 days later stating that my case was in fact closed because I failed to turn in the paperwork as requested. Once again I was back on the phone making multiple calls and leaving multiple messages with my caseworker and not once did she call me back. I called the main office and left multiple messages with them. After 2 or 3 days of frustration, I finally reached a human being who actually did treat me decent and put me through to my case workers supervisor. I left a message with her explaining the situation. She actually did call me back but I almost wish that she hadnt because the way she treated me and talked to me was appalling. She made a point to tell me why my case was closed and it was my own fault for not turning in the requested paperwork by a certain date. I snapped back that I was trying to do what I was supposed to and needed help, obviously because I have been trying to resolve this issue for a month, and maybe if their employees would return a single phone call in a timely matter as stated in their voicemail, I wouldnt be going through this. After it was all said and done and I finally obtained the information that they requested, it doesnt matter. Even though they were fully capable of pressing a few buttons to enter my information and reopen my case, they wont. I now have to reapply for my benefits and start all over. Ms. Ventimiglia and supervisor - I dont know what makes either of you think that you have the right to play God and screw with peoples lives. There are people, like myself, that genuinely need help and you throw your weight around, making things harder than they have to be just because you can. I truly hope with every fiber in my being that both of you have the displeasure of meeting people that are just like yourselves and you need their help but they treat you the way you treat your clients. You are scum and I dont know how you sleep at night.

Review №5

2021-07-31

Cant get into the building unless you have an appointment. Could only drop off forms which came to me on the day they were due and my case worker doesnt return my phone calls.

Review №6

2021-10-14

What a joke need I say more they tell you in this day and age you have to vote to make change for the positive and I always have never missed a votes since I was 18 years old however the state government is sorely lacking on efficiency especially when it comes to the way this agency is run its a complete crock, the red tape and paperwork is ridiculous of course they urge you to do it online but some people me especially because of my age demographic doing things online is so difficult and a lot of the problem is just the way that the web pages are designed I couldnt get through to save my soul give me a pen and paper any day and a SHOVEL, AND THEN TAKE MY ADVICE DONT HOLD YOUR BREATH FOR A SPEEDY RESPONSE

Review №7

2018-10-26

Wish there was 0 stars this place is the worst. They cut me off from food stamps for months because the case worker was sick then switched me to someone new without notice so I had no way of contacting anyone and drove up there twice and all they gave me was canned food would last a week.Now Im at their location Ive been here three times and my case worked is yet to see me and missed my phone interviews to go over what I needed help with twice. They just give a run around very un professional and treat people poorly here. It said my daughter is born with half a heart the last thing I need is more stress. I come to get us help not drama.

Review №8

2019-09-17

The job of MDHHS Sterling Heights staff is to deny applications and benefits. The office even denies eligible Medicare programs not funded by the State. If you have an issue with your case worker your at their mercy, so forget about any type of Customer Service etiquette. Its really shameful that this office denies eligible benefits claims just to get the client to give up. Especially since the population in which they serve is our societys most vulnerable. Since this is a governmental organization there is no way of filing a formal complaint against staff for unprofessionalism (coding the case improperly to trigger a denial decision, stating all the documentation regarding your case was not received, along with getting the overall runaround). The process involves contacting the workers supervisor and escalating up the ladder. Get luck with that, theres no corrective or disciplinary actions just the client screwed. I wish the system could be reformed in which a percentage of the staffs performance goals was based on the clients interaction with the staff. I would imagine just as much money so called saved denying cases is spent reinstating them.

Review №9

2019-05-28

If I could give this place a negative star, I would!Our case worker and supervisor (T Parks &T Anthony)EXTREMELY rude, these woman do not want to help you at all! Do not even bother waiting for a return call, it will not happen.We have never been treated so rudely! Been down to the office 5 times in the last month.Everyone that works there tells you different information, making it extremely difficult to know which answer is correct.

Review №10

2018-10-24

If I could give this office a negative shut bldg down and rehire new employees button thats the one Id use. I moved and now have to deal with the most unprofessional people Ive ever had to deal within our government, they screw up and youre SOL and cut off . I just received back dated paperwork that I was suppose to receive 2 mos prior. Its been an absolute fight to get this straightened and now my Social Security is being reduced because its obvious that she/he (worker and her supervisor) didnt follow through with their jobs. Im disabled, my money doesnt change unless we get cost of living increases and they should have that information anyway. I worked my whole life until I got sick and due to their screw up I may be homeless for Christmas this year. Happy Holidays to me.

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