I gotta tell ya, this airport had it going on! I was super impressed!!We left from the Charlotte airport & it was a mess. Got to Detroit & it was smooth as butter. Great job, Detroit!!
This is a big, nice airport that I’ve flown into on several occasions. It is fine if Detroit is your destination. However, this would not be my 1st, 2nd or 3rd choice for a layover. The planes usually taxi on the runway for extended periods upon landing. I once stayed on the runway for 45 minutes and missed my flight. Also, you’ll likely have a long walk if your connecting flight is in a different terminal. Just make sure that you have enough time in between flights. There are plenty of eating and shopping choices that will keep you occupied. BTW, the lighted tunnel is awesome!
One of the best airports in the country. Very efficient and tons of food options. Really enjoy the tram too!
I love this airport as it is well laid out and things are easy to find. There are trams to move people around. Moving walkways make it easy to walk around. There is a beautiful fountain right at the entrance which was shut when I visited in September 2021.
Worst airport ever. At 9:15 pm all the restaurants on the airport are closed. They call it a MAJOR INTERNATIONAL airport yet they expect us to be hungry at night? Even the Starbucks closed.Will airport authority respond and take actions against this rule?I saw tens of other hungry passengers and crew member walking like a zombie for some food.Really disgusting DTW.
You can never get lost in this airport l. A super easy navigation through gates & concourses.. plus a nice little exercise:)
Simple enough to navigate. Clean all-over and had comfy seats. I really liked the art from the museum throughout the airport. This is the only airport where I have ever seen the left luggage, clothing or personal items we are warned to watch out for... And there were a lot of them, I spotted 5 unattended personal items, 2 of which were backpacks. When I reported a left backpack in the ladies restroom to the janitor cleaning the mens restroom, he didnt seem to care, like its an everyday occurrence. And I sat and waited to see if someone would go on and check on it, it was over 10 minutes before the lady janitor came and I dont think she came for the backpack. Odd.
You must do some assessing of the distance from your exit gate to connecting flight gate. Then you may choose to ride a monorail that’s much faster to transport you with a luggage which runs every 4 minutes either direction.Even though looking at the map of the linear design of McNamara terminal (simpler). One can’t easily assess the actual distance on foot unless you’re a frequent traveler using this particular airport.I’ve been to this airport for only for connecting flights for 4-5 times in the past. Each time, I’m rather surprised to find out how long it takes to walk from one gate to the other on foot.There are 5-7 strategically placed moving walkways at the entire length of the McNamara terminal.Great for physically well fitted passengers to just stride to a next gate. If you’re not in shape, it’s better to study a map to assess which stop to catch the monorail and where to get off. Every 4 minutes the tram will arrive.Many elderly and handicapped passengers are being pushed on a wheelchair by the airport employees during our layover. This is a well designed Delta hub for a connecting flight. MSP & DTW are the best in my experiences.There are 2 sections of McNamara terminal (the newer section is with red Tram and older section seems to have no tram).The both terminals are connected by a long underground tunnel with moving walkways. The tunnel is obviously not visible from the terminal windows, so I could tell passengers are often confused where to approach terminal A to B.I wished there’s a 3D See-Thru representation drawing of the entire airport next to the 2D maps with gate numbers. That will give many folks to understand quickly the layout & connection of two separate terminals.
(CONNECTING/MCNAMARA TERMINAL) - One of the best airports Ive been to in the US. It is very clean and very wide, with more than enough room to walk and seating for everyone. Also super connected with the DTW rail car above shuttling you down the straight concourse to various points.
One of the best airports I have been to. There are so many choices for coffee, snacks and meals. I didn’t have to wander too far before I found something I liked. I’ve been to other airports that have no maps to help you find your flight or directions, but this airport was so much better. They also had so many seats available, no overcrowding or wandering, looking for a seat. I am glad this wonderful airport is local for me!
Outside. Temperature 70 degrees. Terminal temperature 80 plus. People falling asleep everywhere saw one person being takwn away on stretcher. Very dangerous with covid when air is not circulated. Poor management at DTW.
This is by far our favorite airport, the color tunnel is the best! The food is outstanding at many of the restaurants and there is even a great massage place. I love the staff at the Body Shop and many of the other great little shops. The Delta employees go out of their way to be kind, courteous and caring. I am so glad I get to travel through this airport on a regular basis. I dont have any airport pictures, but here is a classic shot of Michigan.
Very clean airport, easily to navigate between terminals. Many shops and restaurants. If you have a layover before boarding your next flight, this is the airport to have it.
Detroit was a connection airport for me so I didnt check in or out. And therefore didnt see most of the airport... But I did go through the connection tunnel. And it was great! I nice bit of peace, and relaxing! To bad I cant add the video I took... but suffice it to say, they had relaxing music with an accompanying changing lights.
The Delta terminal is delightful. The moving walks are a necessity and so helpful. Its a long walk from gate to gate and terminal to terminal. The light show in the tunnel is stunning. A great variety of restaurants to choose from. Breakfast time is the best time of day to eat at most of the restaurants. Definitely one of my favorite airports to pass through.
Beautiful newly renovated airport with good signage. Love good signage. Can never have enough signage at an airport.
Nice and clean airport. Starting to return to normal after all the Covid issues. Still have some shops closed but hopefully they will be back up and running once ppl come back to work.
I have flown through DTW two times. The tram system that travels through the terminals are really cool. There’s plenty of moving walkways. The selection of stores and amenities is high quality. Such good airport, such good service. It was packed, but we made it through. It’s my favorite airport to fly through because of how easy it is to walk.
The facility is clean and looks good but I had the most horrible experience at the United counter and the TSA.The United kiosks were not working and there were just 4 staff there which just 1.5! was working and the rest were just walking around!The security staff were not helpful, I have a TSA approved backpack and they wanted everything out!!!! No matter you have a toddler or youre just an adult, they wanted to search everything even things which was obviously not a threat.
Pretty decent international Airport. They have a great system when it comes to entering the country. Not like others. Lines get pretty long, so make sure your have atleast a 2 hour layover when entering. Some couple didnt make thier flight cause of bad planning. Just because an airline lets you book a 30 min layover, and you have customs to deal with, doesnt mean its a great idea. Food selection could be a little better placed. Decent amount of choices, they are just grouped at the end of the terminals. Over all, a pretty good experience of 12 hours in this airport.
Very nice and clean. Everyone was following Covid safety protocols. The security line was quick and they have a line that allows you to leave things in your bag vs taking out your laptop and liquids. Very pleasant experience overall. Not too crowded.
Great airport, express tram made it easy to get from a to b concourse quickly and easily, not alot of quick food options late on a Sunday night on B concourse, but all in all great Airport. And I love the lights tunnel!!🙂
We missed the bus to downtown Detroit and had to wait 30min, because of misleading signs and wrong directions given by the airport staff. Follow the directions below in order to avoid the same mistake.If you want to take the City Bus (261 to Detroit), do not trust the signage at the airport.The signs to ground transportation including a bus icon are not what you want. There are seperate signs leading to Municipal Transportation, but they end at nowhere.When taking the bus from the Delta / McNamara Terminal go all the way up to Floor 3 / International Check-in. Head north to the last door (door 1) and the city bus stop is right there.Its quite slow (about an hour to downtown), but dirt cheap ($2).
Very easy to navigate. There is an indoor tram to take you from one side of the terminal to the other. I had a late flight on a Sunday night so all of the restaurants were closed with the exception of the bar, but otherwise it was a nice layover.
Nice airport. Very well designed airport. Security and check in extremely quick for such a big airport....if you are flying delta then this is the airport to go through. Even during winter months they keep flights moving quickly so the delays are not that long. A lot better than other delta hubs....food is a little lacking but other than that nothing else to complain mmm
What can i say... Busy busy busy. Picked up my daughter and dropped her off. The employees at pickup were nicer than drop off for sure. But all in all easy to find everything u need there. Arrivals departures.. Baggage pickup.
This airport is very well designed. Traffic flow for drop off and pick up was smooth. Be prepared for a double security screen. Dogs are used to sniff your luggage and your luggage is xrayed. They have extra personnel to handle the flow of passengers.
Its hard to judge this place. Overall, a very nice place. My time there was terrible. Not, I believe, any fault of anyone there. It seems like most airlines were experiencing very long delays due to weather issues. My family and I ended up having to wait for over 10 hours for our flight. In addition, our original flight was postponed four times and moved from one gate to another.A plus was that they did give us meal vouchers which was appreciated but did not minimize the extreme long wait time.
Spacious and modern with large gate areas! Good food court options! Good coffee shops and a food market (Plums)!Also has some clothing shops and news stands!
Great airport. Easy to get in and out. Plenty of food options with no lines. Security is usually quick. It is a little outside of Detroit, but that makes it easier if you are going anywhere else. Staff has always been friendly.
I want to give 2.5 stars since the staff at the ticket counter and the airline staff offering assistance for boarding and deporting were very helpful. However, TSA security assistance for people with disabilities needs massive improvement.we arrived at the airport 2 hrs or more prior to our departure time and when I reached the security checkpoint assistance took ages. I watched several individuals get pushed around me for assistance while the rest of my party went through without issue. 2 or 3 separate staff members told me I would receive assistance before they actually helped me. There was 0 explanation as to why the process took so long and I will actively do all I can to avoid this airport in the future. Not to mention the restaurants within the airport also need to work on customer service
This airport can be a little dirty depending on when you arrive but overall it is nice because it is big. I have never felt like it was over crowded and the layout is nice. Each airline has its own section. What really makes it standout is the staff. Need help or need to change something? Just ask and you will get helped out. I flew delta last summer and wanted to change to another flight last minute to avoid a long layover and they got me on the flight no extra cost and I got home sooner! I love detroit airport.
Evans Terminal is a nice place with quality stores and restaurants. The construction in the Big Blue Lot has been going on forever and the construction on the roads around it are hard to navigate especially at night and while raining.That said, after flying to visit family and being in multiple airports, I appreciate DIA for its nice terminals.
Has a few inexperienced employees who didnt strap the luggage for my recent trip, which in-line caused a delay by 30 mins. Now this wouldnt be so bad if they hadnt have misplaced my bag. Clean place, along with nice staff though.
Here are the pros and cons. Pro, it is a beautiful airport. Pro, you can take the train to the gate. Pro, the staff is friendly and helpful. Con, The restaurant as well as the shops are very expensive. The parking lot is very expensive. So, to save money and time. I would recommend parking off site. Much cheaper and has a shuttle to and from the airport.
Lots of SIGNS not only can you LOOK up to see them but theyre DOWN on the pavement as well! So youre easily pointed in the right direction that you may be going! TSA lines usually are moving pretty fast! Once youre into the airport itself its like a MALL WITH stores & every fast food restaurant you can think of, plus full service sit down restaurants!! Plenty of enjoyment before your flight takes off!!
My Favorite Airport of Many I stop at for connections. Love the Moving Walkers.Love the Layout and Signage. This Airport is Very Well Maintained with updates in the bathroom and Cell outlets. Very Bright and Very Cleaned. Staff is So Friendly, while TSACould be a little more Considerate.
Moving walk ways, and passenger trains connecting terminal make getting around at DTW a little easier on the feet
The staff was amazing....from the van drivers, front desk and bar staff. Room was clean with super comfortable beds. My chili was very tasty too with onions...and omitted the cheddar cheese. Will definitely be staying here again!
Not too busy on a late Friday afternoon. Easy layout with one main concourse and a second for smaller planes. The concourses are connected by an underground tunnel with disco lights. Moving sidewalks help reduce steps between gates. Also an indoor train to connect each ends of the main concourse to the center. In concourse A Delta has a centrally located large Sky Club, a second smaller one in the central area, then a small one at each end of the concourse. Also a club as you enter Concourse B. Taxi times are fairly short as the runways are close to the terminal. Parking garage is $26/day. Overall very clean and modern.
Of all the airports to be delayed in, this is easily my favorite. Good food options, room to walk. Only wish they would fix the fountain at the entrance. Otherwise, everything works as it should, including expedient security.
Nice airport. Clean and well laid out. Its easy to get from gate to gate, although theres usually a long walk. Make sure you have at least an hour or two layover to meet your connection.
This airport is terrible. Im disabled and they took away my cane and wouldnt assist me with getting through the metal detectors in any way. They then decided that they were going to search me without explain the need for it. The woman started giving me a very thorough and uncomfortable pat down before she even asked if it was okay. She swabbed to test my hand for something and didnt even explain why. The woman was super rude, making commentary to me the entire time. Then they confiscated my bag to do a search. They opened my bag and the woman said you have to be kidding me. And proceeded to explain to her coworker that they had flagged my bag as having a dangerous weapon over my lint roller! What a miserable and humiliating experience. It is clear as day that this airport is not very handicap friendly and needs to learn how to be better with people.
Fast check in at the desk and fairly quick through security. Would have been nice to be able to dump water out of my bottle before going through security. Some airports have that option so that one doe not need to buy another bottle of water once through security.
This is the fourth time I have travelled through this airport recently. Sadly, my experiences here have gone from bad to, well, terrible.From the TSA to the Delta gate personnel, almost everyone is uncaring to hostile. When travellers visit an airport, it would seem obvious that they might have questions or need assistance.The closest response to helpful that I received today was go look at a directory to find what youre looking for. When I asked where I could find a directory, I was told he was too busy, and just look for one! (Note: he and I were the only two people at the desk).One bright exception: The ladies at PF Changs restaurant were exceptional! Friendly, helpful, efficient, and overall WONDERFUL!Detroit: PLEASE find more service oriented people to staff your airport!!!
Food options are great and not sure why all airports dont have the dump your liquid out but proceed with your empty bottle thru security policy, but its very practical. Why its almost 80 degrees in the airport is a problem along with no arrival signs specifically for Delta. Come on D, lets get it together!
Very inefficient set up for departures. Something as simple as baggage drop off takes 15 minutes or more. There were a dozen agents at drop off, but only half of them were working. One group of 4 was standing at their station laughing and joking around with one another. The other 2 were just standing at their station like zombies. Delta should seriously consider bringing in a Lean Six Sigma person to alleviate the problem. If youre flying out of DTW on Delta, schedule your time accordingly. Budget in an extra 30 minutes to your travel time to account for this ridiculousness.
I loved this airport. I had a fabulous steak dinner at the Longhorn restaurant. I believe Pamela was my waitress she is awesome. There are plenty of places to relax and enjoy yourself while youre waiting for your flight. I am grateful for the massage chair 💺 money well spent.
Traveled during COVID19 as a connection from FL to Toronto and was pleased with safety and sanitization steps taken. Straightforward terminal, but had to walk because the trains are not operating. This was only terminal A which I believe could be mostly international travel, but Im not sure. Very few travelers. Hand sanitizers everywhere and almost everyone was in masks. Most stores are closed, but a few convenience stores and restaurants are open. Mc Donalds and Popeyes are also open, but not the seating. Bathrooms are staffed with dedicated cleaning staff who were constantly cleaning. Before boarding, per Canadian rules, COVID screening was done including temperatures before boarding. Non Canadians, including Americans or other passport holders had to show documentation etc. for reason for travel.
Not many outlets at the gate, windows could use shades during sunset the sunlight can stream right in at your eyes on a clear day. Other than that- it’s a nice airport! Security was an absolute breeze very short line around 6p. I think I’d give 4.5 if I could.
Most of the employees are sweet and helpful but it takes around 20/40 minutes to walk between your layover arrival & destination. They do have a tram which helps Alittle but still a walk. Try to wear comfortable shoes.
They say when going through a major international airport like this one to come early because the lines will take forever and move slow. However, for all the times I have flown in and out of DTW I have always been met with short lines to airline desk and TSA. It is also a very simplistic and clean airport. Much to eat and drink and prices can be reasonable depending on the store. Not overcrowded during major holidays too. Laid back and chill international airport.
One of the worst big airports i have ever visitted, not even close to Paris, Vienna, Chicago or Shanghai...even Kenyan airports are better. Messy, confusing, full of unnecessary passages and stairs. Rude and untrained staff at both security and private airport services. Half of the facilities are closed. Severely outdated equipment like luggage belts and scanners or escalators. No invention in regards of design (artwork, flowers, sculptures). Really nothing to be rated positively besides that it (so far) works.
Flew with Delta Airlines so of course they drop you off at one gate and you have to walk to the end of earth for your connecting fight. Fortunately this airport does have a tram that gets you to one end to the other in no time. You have to go up the escalator to get to the tram located on the upper floor. Do so immediately if you have a long walk between gates. Unfortunately all the fast foods spots are closed in the delta A gates area, so you’re forced to eat at Gordon Biersch if you dare!! See my GB review cuz that’s a whole different story. Bathrooms looked clean, but didn’t pass the sniff test. I just didn’t touch anything that looked wet. Other then that, the airport is just okay. Nothing fantastic that’s for sure. Side note, the guy playing the piano was really good!! He passed the time very quickly by ringing up some oldies and new music on those keys.
I realize it is a business decision, nevertheless, restaurants in the airport terminal should accommodate late and low traffic; after all, it is our last chance to get a decent meal before getting on the plane. This is especially important for the novelty restaurants that highlight the citys authentic taste.We flew out on a Sunday evening and had to settle for a bags of chips and slim Jims.
I came only for a two-hour layover and I was impressed with the quality of the airport. Everything seems brand new. There wasn’t a lot of traffic when we arrived and we saw plenty of seats close to our gate. The management is doing a great job at handling traffic during a pandemic.
Very nicely laid out clean Airport experience, lots of dining options great places to sit comfortably.
I love Detroit Metro Airport! 😍 Every time I visit home, it’s always quiet, efficient, clean, friendly and you’re in and out! Great food and shopping options. Thank you Detroit Metro Airport for your excellent service!
DTW is one of the few airports in America where you feel someone cares. It’s well designed. Had good sushi and it’s not too loud. Bathrooms badly need an upgrade but otherwise is rank it as good.
Very large but organized airport (imo). Was here for a connecting flight and was fun exploring 👍🏻
Nice, big and clean. We were running late for our flight and they got us checked in and through the security checks pretty fast. If not for the kind staff we would have missed our flight!
Free USB ports to charge your dead phoneFree masks if you lose one.Dont count on American Airlines rude staff if your terminal is changed. They would tell you to stand in the long line that will end up in missed flight
Very clean and helpful airport staff!! Delta has been wonderful has well!! The planes are clean and staff are polite!!
A huge international Airport where everything is extravagant and even the prices of everything is too costly. A little water bottle will cost you $5. A little burger will cost you $15. The place is over charging people. I know all airports over charge but this one is exceptional. I like the service though. The people and staff of the airport are friendly. I was traveling to the Netherlands. Amsterdam is a cool city. They speak both English and Dutch. Lower the price Detroit airport.
We would like to thank Bronson (Benson?) who was the gate attendant at A71 on 3/25/22. He was very helpful in making seat arrangements so that our family could be together on the plane. His professional attitude made our day!
This is literally the best airport I’ve ever been in ever! Every single human was absolutely wonderful, helpful, and friendly. There was never a long line for anything, the place was extremely clean, what a fabulous welcome home!
The McNamara terminal is always clean. My gate always seems to be the very last one, so took the tram. Definitely recommend. Signage is clear lets you know where to go.
Really nice airport. Really friendly and helpful staff. Nothing to complain!!!
Flying AA in ‘n out at DTW? Get ready to walk. Men restrooms are always clean, can’t say about the ladies, but should be the same. Too bad a few of the restaurants are still closed in terminal D. But, you can’t go hungry while waiting for your flight.
Detroit Metro airport has has been a part of everyones life who lives here and we have all watched it grow, change and progress throughout the years. We all know that the old terminal is still old and the new terminal is brand new and fantastic, so I guess you could say Detroit Metro airport offers up a little bit of everything for you well traveling! I hope everybody has a safe flight ❤️❤️
Easy to navigate. Clean. Short lines on St. Patty’s day morning. Only took 2 minutes to get through security. TSA experience was unpleasant as usual. Can’t wait until they’re replaced by automation.
June 2021 update - COVID season in the US. The center-court water fountain is still off. Many restaurants are open, but not all. No Starbucks, but Plum Market has ZINGERMANS -this is an excellent substitute in regards to the bakery options. There are other options, take your time and look. Some construction in the main concourse. The intra-gate train is finally running. Airport is not as busy as in the past, but this is expected. Workers seem less stressed and helpful. Only sit down restaurants require you to scan a bar code and fill out personal information for contact tracing - yea, really.
TSA made a family trip as easy as can be this time around. Still have to mask up while in the airport as well as on the plane. Flying delta makes for drop off and pickup a breeze. If getting picked up ask to be picked up at the Westin or gate 5 so you dont have to fight the arrivals madness. Paying for parking is still a pain, between the decks and off-site lots you are still going to be gambling. Having a Chick-fil-A in the delta terminal makes for an easy meal as they sell 12 packs and bigger of the nuggets.
Nice, modern airport which wasnt too busy on a Saturday late afternoon. There is even an indoor train on the upper floor! PF Changs was crowded but the food was yummy😋
RUDE. Dont expect ANY services if you have a night layover...dont even expect vending machines to work. I overheard more profanity between TSA agents than in bar. Power and Control is the name of the game... I will find another airport...dont care if I have to pay more or drive hours more...wont do it again. Can you believe...NO COFFEE AVAILABLE BETWEEN 1 and 5:15am.
Fly any airline except delta if you’re coming to this airport. The “help” desk was entirely unhelpful and left me stranded in Detroit late at night with multiple other passengers over a delay due to plane cleaning (aka the airlines fault). The man I spoke to was beyond rude, unhelpful, and must’ve finished his job training the same day or something as he continually raised his voice and spoke over me because I didn’t find a coupon for $5 off a $300 room to be helpful and wasn’t interested in his explanation as to why the airline wasn’t responsible for helping me (but they actually were responsible as I called HQ this morning and they agreed with me). He tried telling me it was due to air control so they didn’t have to help me, but we were told on our previous flight that we were delayed for cleaning for an hour. Absolutely vile behavior and has no place working in customer service. Now I’m stuck waiting a month on a $200 reimbursement for my room because the delta staff was inept. Save yourself the trouble, I’ve never had a worse interaction with somebody that confidently wrong. Traveling is hard enough, there’s no reason to berate your customers over your own inability to do your job correctly.
This is a great airport. Clean and beautifully designed. I loved the paintings from the Detriot Institute of Art. All the service personnel I encountered where polite and professional. The PA was clear and loud enough.
I travel almost monthly and the North Terminal is always kept clean. Chris that was working at Explore AFAR store on May 4th at approximately 7:00 PM was very polite and helpful. I really appreciate good customer service
Visited here several times. This airport is very clean and make people feel comfortable
Went to the airport to pick up a friend, it was total chaos! Parking issues people blocking other individuals arriving, I am so happy that I dont fly and never had the desire to get on an airplane to go anywhere. If I cant travel by my own means of ways to reach the desired destination I planned on going to then Im just not going!
Nice airport. For Delta flights take the train to your gate if the gate is in the 50+ or less than 25. TSA PRE is upstairs. Long term parking on site is expensive ($26/day) leave earlier and park at one of the off-site lots to save a lot of money.
Clean, spacious, fairly logical layout and a lack of crowds make this an easy airport to deal with. Restaurant selection could be better but who can really complain when pricing hasnt gotten too far out of hand comparatively speaking.
Its a busy airport no doubt. Usually clean. TSA is efficient as any other airport. Limited shops are still open but its getting better.Update... While busier, its still pretty decent for an airport.
Nice airport. Staff was knowledgeable and respectful. The ones I dealt with anyways. I definitely do not have any issues with returning to the airport in future. Thanks!
Airport was fine. But be careful where you park your car. I wouldnt recommend parking at the Baymont hotel. They cant accommodate safe parking without getting a parking ticket. We got back a week later to find tickets on our car and at least 5 others bcuz they were forced to park in the fire lane.
Flight delayed by a total of 6 hours due to lack of available pilots, for obvious reasons... Paid for seats, yet ended up getting split up and sat next to random people anyways as a family of 5 with 3 kids under the age of 5.... Spirit ticked our strollers and ended up losing them. Filed a claim, but I doubt either the airport or Spirit are going to take responsibility of their negligence. Im in my 20s and my first ever flight from Detroit Metro to Orlando was a JOKE and I will HAPPILY be driving the 15 - 18 hours next time and spending my ticket money on gas. Better to have a vehicle with you anyways!!!
Nice airport clean easy to use. But dont be afraid to use the sky tram if youve got a long distance between gates.
DTW is a very nice airport. Most of the staff are friendly which is refreshing during the pandemic. You should know there are no restaurants or coffee shops before you go through security- just vending machines on the lowest level. If you’re traveling first thing in the morning you’ll find there aren’t many shops are open before 8am. Getting through TSA security was a breeze - much easier than other airports we’ve been through.
What a really cool tunnel you can walk through that has interactive music with a light show. The Airport is filled with very friendly employees, lots to eat, drink and shop. First time at this location for a long layover. Stopped in a Chili to have some food during a long layover and a bit sticker shock on cost of drinks, other than that it was a spectacular stop here in Detroit. Looking forward to future travels through here.
If you lower your expectations, youll be fine. RUDEST people work here, the tram wasnt working (as usual) and half the restaurants werent even open. I cringe everytime I go through this airport.
I was in terminalA. Large, open terminal. It is quite a long walk end to end. There is a train but I didnt take it. The bathroom I used was nice and clean for an airport.
Once inside the airport its fine. However the lines for Arrivals have been just god awful these past few times Ive been. At a total stand still and backed all the way up through the tunnel, not sure exactly why.
Unfortunately for my husband and I we were stuck for the night in the airport on February 18th 2022. We were flying Delta and our flight came up with changes seven times between 10:00 p.m. and 10:00 a.m. . It was bad enough to have to spend the night uncomfortable and awake in this airport but the fact that I swear this airport had absolutely no heat!! I was dressed in a sweater long pants and a winter coat and there was no way that I could take that coat off I shook literally the entire night! When we finally flew out of Detroit into Syracuse that was the first time I felt any warmth! I have never spent such a miserable night in my life!
Walking from the plane to border control is quite a walk. Facilities are good, clean. Generally a pleasant airport. Didnt feel very crowded
Love the ease and openess of the airport, and having the train to get you from one end to the other quickly and comfortably. And the number and quality of sky clubs makes it so easy to access.
Crazy traffic trying to pick passengers up. Took 70 minutes to move out after our son got in the car. Cars broke down, parked sideways bocking two lanes. Two cops trying to direct traffic. It would be faster to park in the lot and wait.
Worst airport got told my carry on bag is fine went through security then right before I got on the plane I had to pay and extra $60 because my bag was too big. So I pay the extra $60 then they don’t even take my bag and I have to ride with it on my lap. Spirt and dte is the biggest joke for airlines and a airport
Nice Airport!Its huge but well maintained airport. Infrastructure is good and looked modern. The shuttle train is running from one end to other end terminal. Its very helpful, no need to walk long distances, saves people time.The fountain after security check is beautiful...The process of arrival and departure is well organized. Security checks are well managed... Securities are friendly...Multiple language sign boards are helpful.. There are many stores, Restaurants, shopping centers, duty free shops available here. Resting area need bit improvement, no reclining seats, sleeping areas found... Metal seats are not so comfortable for longer time...Overall good airport with modern facilities...
I was very pleasantly surprised by the cleanliness and efficiency of this airport. I was dreading this airport, but I was very pleasantly surprised with my experience here. TSA was efficient and friendly.Good food and drink options!
Super efficient team at United Airline ..from check-in ,checked bag drop off to finding my Gate 2... literally maneuvered all that and security check with full pay down in less than 15 mins... Impressive
Its an airport, Ive been here a few times and it can be fast or slow depending on the day. Delays are mostly the airlines fault, I dont know why youre reading airport reviews
I just flew into DTW for the first time ever. All I have to say is OMG. I am blown away by how well the facilities are. 1.) Super Clean 2.) Bright and open 3.) So many options food wise. 4.) Digital signs to get you to where you need to go. 5.) NO HOMELESS 6.) NO HOMELSS HARASSMENT.This place made a huge positive impression on me…
Seems like a nice airport, the rideshare wasnt difficult to find, but there arent many drivers at midnight, so be prepared for Lyft to let you down and for Uber to surge!
Flew American check in desk staff very helpful. Gate staff friendly and helpful but it would have helped three gates werent bunched up and loading at the same time
This is home its always beautiful . They should put there airline location signs were there entrances are . Inside the airport Frontier is at the end entrance not in the middle . I had an easy check in that was great
I’m flying out of a delayed Spirit Airlines flight this evening on 04/14/2022 that was supposed to leave Detroit at 10:45pm to Atlanta and I just want to complain about the fat dark-skinned Hispanic airport security/TSA dude (white collared shirt, black tie and black slacks) between gate D17 and D19. Apparently he thinks it’s okay to be rude just because he’s mad about his life situation, which has nothing to do with me. I know it was just him because literally everyone’s else I encounter at the gate, even when they had to pull me off to the side to pat me down and double check my purse. ALL were pleasant except for this guy. My boyfriend (who is traveling with me) and I came to the conclusion that this guy must not get any pu**y. Again, has both to do with me and he certainly won’t get any with the attitude he showed.
Connecting here often for the service from Upstate NY (Ithaca, Elmira, Albany, Syracuse) to get to my homestate of California and Detroit is by far the easiest place to connect versus Chicago and other alternatives. The airport is manageable in size and the on time record is better than alternatives that I felt comfortable with tight connections.
This airport is very nice and unique, it’s one of my favorite airports in the USA, because it has a good selection of shops and restaurants. Very convenient!
If you have ordered a car through a travel agent in Israel, please note that one of the questions asked by the car service, how much did you pay for the rental of the car, is not applicable, you will need to have the manager override the question.Due to this issue, often you might get stuck for 15 minutes or more until they realize the question needs to be overridden.
The TSA agents were courteous and efficient. There was a good variety of restaurants and shops open in the early morning hours.
Domestic departures and arrivals at the McNamara terminal and Ive never had any trouble either dropping off or picking up friends or family. Great improvement over the old DTW set-up
I have traveled through many airports and my 2 favorites are, DTW (Detroit Metro), easy to access either McNamara or North Terminals. RSW (Ft. Myers. FL) is an easy smaller market airport.
It’s sad to see how COVID is impacting this airport... so many restaurants are closed and there was definitely a lot less people. The efforts to keep the facilities clean and sanitized are obvious and greatly appreciated! I felt very safe
I arrived at Detroit yesterday after a long cancelled flight and hours at layover with my husband and two small children. As I approached the host stand I asked for a table for 4 and a look at the kids menu The host was extremely rude she literally threw the menu at me and said now you “gotta” wait because I was standing in the wrong place on the line. She then walked away and snapped her long fingernails at me and my family saying she does t hace time for this. When she came back me and my husband told her their is no need for the rude behavior and she began cussing even calling me a B**** in front of my children. This place was horrible. I’m so glad I never have to go back here again. But it’s completely unacceptable. Terrible customer service and very ghetto
Riding Delta for the second time. The plane was kind of tight but good enough for short distance. Seems as though the pilot, stewardesses, and others work together to serve customers.
Have a 3 hour layover and have had time to explore Terminal A which is the Delta Terminal. This is a major hub for Delta and the terminal is LARGE. They 60+ gates and even an AirTrain that takes you from end to end. Since I had time, I walked the entire length of the terminal. There are several moving sidewalks to make the walk easier. There are several restaurants and shops. There is a mini-mall right past security. There seems to be plenty of seating and gate areas dont feel so cramped like other airports. Lots of windows to let light in. Need to charge your phone/laptop? Plenty of areas to do that and do work as well. Thumbs up. Now need to decide where to eat.
Very clean, organized, and quick.The staff are all very friendly and funny. Kind of caught me off guard as I’m used to airports with very serious, negative attitudes from staff, Brightened my morning.
Its a big airport so make sure you get there early for security check. If they have a bunch of flights departing around the same time it will be backed up. Very clean, nice shops and restaurants.
Overall the airport is nice and clean. Up until the COVID, The airport had a huge problem with the number of people in line to get to their flights even over 2 hours before the flight actually takes off. This may be just a problem with the spirit flight logistics and division but overall, the airport is relatively clean and the service staff are informative. The TSA crew here are actually really quite nice and efficient at moving people along as fast as possible.
A lot of vendors here dont accept cash, which is inconvenient. Also the seats at the gates havent been cleaned since when? Otherwise an OK experience.
Pretty nice airport. Delta wing is super nice and well-maintained.Wish there were more Starbucks around…
I went through delta airlines and my flight to San Francisco was boarding at 905am and went to use the restrooms at 825am and waited in line for restroom and was literally 30ft from entrance of plane and It was 840am when I got to gate and they said it was to late and never called any last call or anything and was very rude to me even though I was early when it states on the registry that you have 15 Minutes prior to boarding . Anna can William badge number 731685 was very rude amdnun professional and was derogatory towards me even though im a paying customer. Never fly delta go united.
Beautiful airport, clean and straightforward. The moving walks are great and the train is even better. Great place for a layover
Clean, efficient. Destination pass is an easy way to access shops, dining, and stay with travelers until they reach their gate.
It’s pretty clear the DHS only hires TSA agents to staff this airport that graduated at the very bottom of their class at Safety Patrol University.
Clean, small, not overcrowded. Helpful attendants. Gates and flight times easy to find. Layover was pleasant.
Flew in on Delta. 3 hour layover. Nice airport. Enjoyed our stay. Would choose flights to layover in Detroit again.
Welcoming airport. Has great shops and restaurants. Be aware of the long terminals thus they need for an indoor tram.
DTW McNamara Terminal, where Delta is housed, has a good indoor tram to carry you from one end of the terminal to the other and los of moving walkways. Stores and restaurants are plentiful. The airport is logically laid out. Its easy to get where you are going and to get food. North Terminal is not as easy. Its less straightforward and you dont always find a restaurant sheets you might want one.
Always clean, layout is well thought out. Plenty of seating and electrical plugs
Nice clean airport.
What a beautiful airport. We had a long layover so we went on a mission. Not much was open due to the pandemic but, we did find a nice bar; Embers. Ill be visiting again on my way back to NYC.
Detroit has a great airport. Great choices for food and shopping. Easy to navigate and find your way around.
Airport is great, but the shuttlebus situation downstairs needs to be resolved on the McNamara side. Why are there not signs for each shuttle bus version (US Park, airline parking, etc.) so people and busses can line up properly
Clean, advanced airport with a lot of parking room. TSA here always has an attitude and gets upset easily.
Don’t miss the rental car return exit!!If you do, you’ll regret it. This airport has an endless loop running the entire length down the middle. It must be several miles. It added 14 minutes to my trip. So better not be in a hurry!!Other than that, the airport is well structured and organized. It’s not the most beautiful airport but what do you care?! Hopefully your not staying long!!This is a larger airport so there are plenty options for food, rentals, etc.
Modern, efficient, and enjoyable airport to fly through. The light tunnel is pretty fun to walk through. There are many stores of all shapes and sizes including souvenir shops. There are lots of restaurants. Security is pretty quick despite the high volume of travelers. The only issue I have with DTW is how difficult it was to find the public transit bus station, but follow the marker for the station on Google Maps (It is the SMARTs FAST bus station called Route 261) and ask around - I got lost multiple times along the way but the workers here are friendly and will happily direct you to the station. The bus doesnt come often, but is is quite comfortable and magnitudes cheaper than taking a cab or Uber into the city.
This is a modern airport, with a local train moving between gates. There are a little quantity of flight status monitors. The food courts arent big but they work fast. Everything is clean. TSA process was really fast
Its an airport!Decently laid out and open so not terribly crowded, however the food / shop selection is very poor for its size and many are closed way too early (6-8pm) even pre covid and now there sometimes two to four places to get food / snacks / books in the entire B & C concorse while A isnt fairing much better.smh D
Its an airport, not to big or fancy. It gets the job done, thats whats important. Nice photos and green planters with real plants.
Nice airport but baggage claim is the worst especially spirit airlines. One hour wait for luggage each and every time I arrive back in Michigan. Whats going on DTW ?
This was my first time here in this airport. Overall, an organized airport. When I was here tram did not work so you had to walk 8-10 minutes to your gate. I traveled from overseas and custom process was very smooth and fast! There were several places to eat and have drinks as I walked to my gate.
Just an airport but do like the Westin attached. The delta lounge not in the main hub is not good. Be warned.
Very nice airport!! Very clean and nicely laid out. The decorum is modern yet cozy. Hope to pass through again soon!!
Im always amazed by how fast and polite security is. Im proud to have such a nice airport as my home base.
Its small airport, easy to walk to departure door. No long walks, no internal transfer trains, not so crowded.
Can be more clean. Should be sign about McNamara Terminal Rideshare pickup! For first time was problem with taxi!Easy for flights connecting!
Delias can be proud of its hub in DTW...Terminal A & the rail system is huge but easy to make connections between terminals A-B-C...
Terrible air circulation, hot inside the building. Well designed place otherwise. Bad baggage handlers. Probably Deltas weakest hub. Im going to avoid this place.
DTW is literally one of my favorite airports to have a layover when flying Delta. The Delta Terminal (Concourse A) is a fantastic terminal and has a ton of great options for dining. Not to mention the most awesome feature: an indoor tram! Somehow having the tram indoors and being able to see the tiny people below makes my inner child ridiculously happy. Just a well-designed terminal overall, with assisted walkways connecting between terminals. Really wish Delta can make other terminals as great as the one they have in DTW.
Great airport overall! I love flying Delta in and out of here. One of the best SkyClubs around. The Westin hotel attached is so convenient and they have room and parking deals that cant be beat.
Nice airport with good dining options. Long walk to Gates so either give yourself time or take the Express Tram!
One of the best airports in the country. Super efficient, Spacious and had tons of shops. Impressive!!
Great airport, spacious and bright which as well as super easy to navigate. Lots of restaurant options and people movers for folks that have any type of mobility issues. One of my favorite airports to fly through (when I have to connect).
As a frequent flyer who has flown repeatedly thru every large international airport in the U.S., Detroit Metro is my favorite airport of this size. No other airport comes close. It is the most efficiently operated airport in the country. It is the cleanest. The airport employees are friendly, professional and patient. The Macnamara Terminal offers a wide variety of shops and restaurants. The indoor train is easy to access and can transport you from one end of the terminal to the other quickly (and comfortably in the warmth of the terminal). There is a Westin hotel inside the terminal that I have lodged at many times. You cant go wrong connecting thru Detroit no matter the destination or the weather. They are always prepared.
Almost did not make my connection flight to Buffalo as the airport crew was not available for us to depart off plane for 30 minutes.Had to walk fast, but made it.
Love this airport because it is always clean and easy to get through. Lots of food options and there are a decent amount of charging outlets throughout the airport.
Very nice airport with very nice staff, one of my friend had the below mentioned experience which is self explanatory: I was delayed for hours because my flight was having mechanical issues, and the staff were very generous to give me and my family a different flight that would be departing sooner. I would definitely recommend going to this airport
Amazing airport! Terminal M (the Delta Airlines terminal) is great! It is spacious, modern and clean. The service is great, with friendly check in agents and great staff. There are lots of shopping options and dining options. It is a very clean airport with lots of amenities!
Its a big airport, easy access to rental cars as wellPlenty of options to eat at the airport
Nice small airport not to much walking gate to gate. Lots f entertainment going on in the restaurants.
Liked being able to check in my own luggage. And the time I git there no lines in the security.
Clean.Organized.Very big.Trams rum regularly through the airport servicing various gates. The walk isGood though if you have time to spare.
Organized and clean ,modern, wide and spacious airport for sure. That, alone, helps with airline travel stress. The train helps if you are in a rush on those gates they serve, and if you are not on the train route, you go underground in the funky moving floors and still make good travel time. Out of all the big hubs I have been to, I really like this one the best. Many restaurants and little shops everywhere if you have that time.Cant judge distance on the sloppy airlines, so I wont bring that in to this review here, except about the train and moving floor. I will say that Embers Lounge is new and way at the end of wing (not sure which one) and its a relaxing place for a food entree and drink, yet you are not cooped up in a packed restaurant bar area. This is pretty new, I was told. Ive traveled many times through this hub and I never remember it being that area.
Very straightforward airport, literally.2 concourses A | - | BC. Some of the staff can be friendly. Many of them are short and not very great with customer service. Its a big airport and offers a lot of options for food, breweries, and a few clothing and shoe stores. Sky Spa massage is available too. Both ends of the A concourse are closed and many of the stores are as well with the reduced flying of Covid Era. I especially like the Plum Market and the big Sky Club just after security in the middle of the A concourse. There is a Westin hotel attached as well for easy access (high costs of course) with no rental car agencies in sight and little to no public transit, there are definitely some missed benefits that other airports have. Also, youll be 24 miles outside of downtown Detroit when you land here.
Love this airport! I have always had great customer service from the Delta agents, the TSA staff, and the many businesses inside security. The airport design is easily understood and navigated. The lively fountain and Rotunda make for a few distractions while you are navigating to your gate. There is a Detroit Coney Island in Concourse A for your coney dog and cheese fries fix. Baggage claim has been speedy, and rental car buses are seldom more than 10 minutes away.
Have been there two times. Big and longer walk along the tunnels and many good placeso of food and rest.
A modern international airport with wide concourses, overhead shuttles and artistic touches. The airport hanger design to the ceiling is a nice retro integration. Comes with all amenities to make your airport experience enjoyable. Security and Customs were efficient and friendly.
Really nice airport. I fly through here a lot. This is one of my favorite airports. There are plenty of places to eat at and a couple of really nice Sky clubs if you are a member. The tram gets you from the end to the center of the A gates fast, the lighted tunnel to c and b gates is pretty cool, you can get to from one gate to any other in 5 minutes.
Nice airport with customs services that are quite streamlined.
Hands-down the best airport Ive ever had a layover in. Wish I took pics. Beautiful, massive walkways, doesnt feel too crowded even on holidays, a surprisingly quiet express tram going from one end to the other, quick & reasonably-priced food for an airport, friendly professional staff, easy to find your terminal, very clean, interesting decor, I could go on. Its impressive, especially for an airport this big.
One of the biggest airports that I have ever visited. Delta is the best airways of youre flying from or to here.The customer service was exquisite.Really enjoyed my time here.Be prepared to walk alot because this airport is huuge.They even have airport trams to get you around terminals.
Nice clean airport with lots of moving sidewalks and a people mover on the inside.
Just passed through on a layover to Orlando, but its a big modern airport with the needed amenities for travelers.
Great airport. clean, good food options, cool lights show between concourses A and B/C. i especially like that there are a ton of moving walkways. here are some pics of some of the shops and food options (as of 12/31/21).
Last time I passed through DTW, I was lucky enough to hear jazz pianist & singer Keith Ferguson perform near gate A38. Mr. Ferguson plays a wide variety of songs and offers travelers a wonderful opportunity to relax and enjoy live music between flights, which is a unique airport experience! Apart from this, I would note that DTW is airy and well-organized, with an efficient shuttle service. Its an attractive, modern airport, and a great place to spend a few hours!
Gate 69 area was nice. Pleasant live piano playing and good food and sundry options.
It was good to see the airport functioning normally. When I was there several months ago, most of the restaurants and other businesses were closed due to the pandemic. Now everything is up and running, and there is a sense of vitality.
One of the best airport I have ever seen. Clean, beautiful and efficient.
Huge airport, but they make it easy to get through, they have tram system, escalators, and sliding floors. They even have a huge tunnel that you have to pass through between concourses thats set up as a light and sound show. In the name of safety theres even a way to disable it for the folks who cant endure that.
Honestly cannot find an airport in the US better than this one. Have flown both North and McNamara terminals. Both are clean, new and efficent. I personally think the McNamara is the best terminal in the country! FYI! January to April 2019 the McNamara Express Tram will be closed for maintenance, prepare extra walking time.
Everything was going fine until our first encounter with check in. The Delta agent literally pulled her mask down to scream at us to get out of line and get a tag on our bag before we got back in line. Then when we didnt move fast enough she decided to scream louder (now everyone is looking) and told us to get out if line NOW and we better not go under the rope? Like, WTH?? TSA was incredibly ride as well and one agent got so nasty with Mt daughter she strayer crying just because she put her shoes in a bin instead of the table. WTH?? Even the janitor ran her cart into my leg and when u said excuse me, she said yeah right. Thats unfortunately just the beginning. Ill avoid this airport at all cost in the future. I can handle some attitude but this was off the charts with everyone we encountered.
Im absolutely appalled that my family was harassed by a security guard in a vehicle while trying to get my mother and her bags out of the car and say goodbye at the departure gates. She stayed honking and flashing behind us with no direction or instruction given as to why, but it was disgusting behavior considering we were following the flow of traffic. Happy Holidays, everyone.
This place was great, it’s easy to find certain places, and the security was fast and easy, the employees are nice and friendly, the environment is clean and user friendly.The place was clean 🧼 🧽Everyone was very nice 👍 😊
Being from Detroit, my first impressions of this airport was to find it rather large, however, after traveling by plane to San Franciscos or LAX, it seems downright adorable. The layout is fairly convenient and you can get to it by a people moverish train or by car. I took the people moverish train a couple times because I didnt want to leave my car in the airports lot for the duration of my extended getaway. Course a little bro, boyfriend, bff, or even mom can come in handy at those times, and thats an option Ive availed myself of a few times.Airport security is pretty much the same unnecessary nuisance Ive experienced at any other airport. I guess it depends upon whos the TSA agent.The most important factor to consider when traveling to or from Detroit is the weather, but mostly during the Winter. Snow, ice, and extreme cold can put the brakes on time sensitive travel plans, so its probably a good idea to have some kind of plan B for when Ol man Winter stymies your movement.Speaking of movement, Detroits geographical position makes plane travel rather limited; I needed two connecting flights to get to Rio, and two, different, airlines just to get to Florida, and many flights have connections even to LA. Plus, the airport services only a couple airlines.Making sure youve got everything you need before starting to travel is a good idea since Detroits airport isnt an exception to the over priced airport store rule. Problem is, airport security works in almost conspiratorial concert with some stores to keep some stuff you want outside the gate and force you to be gouged by high prices inside the gates.
They were very helpful to us, my son is special needs young adult and they helped to ease his trip home
The airport was busy at the arrivalGate but moving right along due to the many improvements & organisarion done over the past few years.
This leg was quick. Long walk to the connecting flight but no delays. A week ago there was a delay and gate changes due to an issue with the air craft. As my stops were connecting flights, I had no issues. Everything was clean and orderly.
Plane delayed 5 times. Missed connecting flight and stuck in Dallas overnight didnt get to hotel until after 1am after we arrived too late for shuttle service and had to pay to get to hotel. Only had 3 hours to rest before had to leave 5 am for 7 am flight. Flight was extremely crowded and I was seated in between two people.
Total reviews rating 4.3
199 Reviews for Detroit Metropolitan Wayne County Airport 2023:
Review №1
2022-06-25Nice airport, sometimes you can find cheap flights from here then from Chicago OHare.Wait times are not long if you dont have baggage. Would recommend doing the check in online. Plenty of options for food/drinks/coffee ☕ .
Review №2
2022-04-05For a larger airport its pretty easy to get around. The united ticket counter was awesome. Of you checked in on their app, all you had to do was step up to an empty counter spot, scan your boarding pass and they put the tag on the bag and you were off for security.
Review №3
2022-05-27Surprisingly nice airport. Sushi, fresh fruit market were a nice touch. After 10pm not much open. Bathrooms were clean and had doors almost to the floor, which was nice. Tram is useful for getting to the other end of the terminal quickly.
Review №4
2022-01-15I love the airport because its always a smooth navigation through the concourses, and gates. The floor and plan are friendly for long walks. Always a good exercise when not in a hurry to connect. You also have the Express Tram to your rescue when in a hurry. Then lots of shops, Lounges for luxury travelers.
Review №5
2022-02-24Nice spacious clean, I love how its easy and smooth to navigate. I had a 2 hours wait between two flights and I absolutely enjoyed the walk. Lots of stores and food.
Review №6
2022-02-22I love the airport because its always a smooth navigation through the concourses, and gates. The floor and plan are friendly for long walks. Always a good exercise when not in a hurry to connect. You also have the Express Tram to your rescue when in a hurry. Then lots of shops, lounges for luxury travelers.
Review №7
2022-02-02Flew into Detroit because I had a layover flight from New York to go to Florida. I had to stop here and switch planes. It seems like its a more industrial themed airport.. well it is Detroit so makes sense. But anyway they have a shuttle train inside the terminals kind of like the skytrain at JFK which is interesting. And they also have these cool light up tunnels between each terminal. And the airport seemed fairly clean and not too overcrowded.
Review №8
2022-05-26Really nice airport, lots of shops and restaurants for the layover. Multiple spots had live music (on a rainy Thursday afternoon, not just prime time!). Free fast Wi-Fi without annoying sign-ups or time limits. And the automated second-floor interior tram system is something to see (or ride on multiple times during a 4-hour layover...)
Review №9
2021-12-03I had to transfer from Concourse B to Concourse A and it took me around 10 minutes to do that. Make sure you have sufficient time in hand for your transfer between your previous flight and your next one, in case you are transferring.If you are traveling via Delta Airlines, they have a monorail which runs between Gates A15 and A78. It can make your commute between gates even faster!Happy journey!
Review №10
2021-09-03Large airport with open and airy feeling. Security is fast, lots of room and space. Delta clubs are large and well appointed. Tram is cool to see but admittedly I haven’t had the need to use it. Sadly the fountain in the A terminal isn’t working but I think that a covid thing.