Delivery
Yes
Detroit Water Ice Factory in Detroit
Categories
Location on the map
Detroit, Wayne County, Michigan, US
Service options
Takeaway
Yes
Dine-in
No
Highlights
Great dessert
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Atmosphere
Trending
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 313-888-9106
Site: http://detroitwaterice.com/
Site: http://detroitwaterice.com/
Opening hours
- Monday:12–8PM
- Tuesday:12–8PM
- Wednesday:12–8PM
- Thursday:12–8PM
- Friday:12–11PM
- Saturday:12–11PM
- Sunday:12–8PM
Comments (199)
We went there to grab a snack whiIe we were downtown. The service was fast & the munchies were refreshing!
Best cheese corn around. Too bad that for EIGHT DOLLARS you now get a half full bag with a couple of ounces. The two dozen kernels were delicious.
I fell in love with this establishment since the moment I walked in. much Alvin truly created a gem. The staff, the shop itself, the staff, and the icecream are amazing. I loved their mint ice cream and their marshmallow treat and the work this business does for the community. I cant wait to come back here and try their hot chocolate.
Everything I’ve had here is delicious! Love the water ice with soft serve. Love the chocolate peanut butter and the mango water ice. Tried the bubble waffle for the first time today and it’s amazing. As others have mentioned, there is a lady there taking orders that is very terrifying, and generally I’d avoid going to a business where I was petrified to follow the instructions on the sign to “Ask us about our toppings!”, but there’s only one Detroit Water Ice Co., so I just cross my fingers and hope I don’t get beaten to death with a bubble waffle iron for asking if cinnamon is a topping or an ice cream flavor. 🤞🏼
First run, will review more in the future in hopes of improvement...Service set a low bar, even for Detroit. As we walked into a storefront with painfully loud music, the server greeted me but not my girl. And proceeded to give me no explanation as to what I was getting or how the process worked. Basically I got a cup full of topping... When I wanted ice cream. Luckily she got soft serve so after we left together we made a delicious dessert. #relationshipgoals...Im looking forward to going back to this place because I have heard good things and I know that Mitch Albom is doing good work, but the staff is really dragging this location down.Try it, hopefully you have better luck!Update: Didnt even finish... To the trash
Sister found a hair about halfway through her ice, and asked for a replacement for just the remaining portion, nothing extra. We only wanted the loss of the hair. The manager said that thats like eating half of a meal and complaining it got cold. This logic makes no sense. Cooling is a natural function of warm foods. Hair is not. There was no way to see it in the beginning, unless the manager genuinely anticipated certain servings to have a homogenous mix of body hair distributed throughout. We just dont want hair in our ice cream. We do understand how entropy works for foods that are not at equilibrium with ambient air. However, we are puzzled at how it is relevant. Id recommend laying out the ice flat and checking for hair, since this intelligent manager seems to think that hair=natural heat loss of warm food. The ice itself was very good. The manager seems bitter.
DeliciousIf you like lemon meringue pie you should try lemon water ice with Motown mash .Nice place. There were kind staff members and not so kind staff members .I’ve noticed many people complaining about cyst service on the reviews. I definitely see what they’re talking about. Other than the passive aggressive staff I truly enjoyed the sweet treat.
I’m a regular costumer who works setting up for most of the live events that come to campus martius it’s Sunday and I arrived at the store around 5:55 and was told on the phone they close at 6 and was turned away after driving all the way from mt. Clemens over 25 minutes just to waste my time and gas will not be returning !
At first i didn’t want to have ice cream at first but when I find out it have no diary and it is fat free I took an chance it was delicious. I came straight out of NJ.
This was our first and last visit. The place was a mess with boxes, cardboard and pallets strewn about. The clerk was berating the customer in front of us when he asked a question. He turned to m eand said he hasnt felt that way since high school. I came to try the rice pudding but they didnt have any. Bad customer service and a place that was a mess. Left a bad taste in my mouth and I wont be back.
Although the cashier was rude to my mother and I for no absolute reason, and was giving me and her dirty looks. the owner was friendly and welcoming, explained everything to us with a smile. the shaved ice was delicious.just won’t return until staffing is fixed .
Visted here last year for the first time, completely out of curiosity- turned out to be a super great choice! Ive never had anything like this before, its like a cross between slushie and ice-cream! Its smooth, chilly, and yummy for those hot summer days!
Youve got to try the stuff at Detroit Water Ice Factory. Its not ice cream (though they have soft serve if thats your thing), its not gelato, or italian ice. Sort of like a more solid version of an icee is all I could come up with. Just go try it. Besides the tasty water ice, 100% of the profits go to nonprofit S.A.Y. Detroit. Thats a winner!
Im not sure why they serve Philly Pretzels in the D. You could stand a spoon in the coffee. The staff is nice. Great location. The popcorn was tasty.
I LOVE this place. Its hard to describe, but I guess you could say its a mix between a snow cone and ice cream. The flavors are amazing and delicious. Today I had the blue raspberry, my mom had the black cherry (which had actual cherry chunks in it), and my daughter had the Motown mash. We were all very pleased! I would highly recommend trying this place out if you are downtown.
Not only does the money from this place go to help those in need, the food is amazing and the service is through the roof. This place is a gem.
Staff was rude. Came in with my family asked for the smallest size for myself bc I had surgery and cant hardly eat. They refused to sell me a Jr size. All other food and icecream shops have accommodated me and helped keep me on track by letting me order smaller portions but this shop rudly refused. Wont be going back. :( was excited about going in before that.
Stop by the Detroit Water Ice Factory while strolling down Woodward. Before a game or after dinner it is all good. You may even catch owner Mitch Albom working behind the counter some day. Located between Campus Martius and the Hudson site it is the place to be.
Good and quick customer service. Good variety of different ice cream.
Just kind of stumbled in here fell in love with it. Really cool atmosphere, tasty treats, and a very friendly and helpful staff. Its now a must visit for my future trips into the city.
Its a nice treat but extremely expensive for what you get....
Best popcorn Ive ever had, the cheese Louise! Also recommend the Motown mash! The gentleman working there was very nice!
This place was much better then I was expecting! I had the chocolate mint water ice and it was so good! I wish they had this on e the west side of the state where I live. I would want to visit often. 😁
My family and I have been there numerous times within the last 2 months, and every time we say we are never coming back. THE PRODUCTS ARE AMAZING, however, the staff, the one women in particular with glasses and frizzy hair, she needs to learn how to talk to people, instead of screaming and being rude. No we don’t have that, no we can’t make that today ... we’re just a few things she decided to yell, not talk, yell at us.I get it l, we live in a world with face mask and it can be hard to hear, but the way you yell rather than talk loud and the way it comes out is very different. I even felt sorry for the workers she was working with because they seem to get all the back lash. Bring the old crew back, much more friendly.Again, the products were amazing, but unfortunately we won’t be going back due to the one woman.
The male manager that always wear that red mask is very rude, i don’t even know how he is working here. i ask a question he answers rudely. snacks were sloppy, I think this store has poor training, communication and etc. I will never come back here again. I feel threatened by the way he rolled his eyes at me and talked to me. I wouldn’t recommend it. And it was a BIRD in there
I first visited the popcorn store in Somerset, which is Detroit Water Ices sister store. The lady working had excellent customer service and gave us samples to try!I believe it was the same person working in Detroit, and I appreciate how sweet she is a lot. I came in with 2 of my friends, and she kindly answered all the questions we had about flavors and such. All the water ice is dairy-free, which is a win for our lactose intolerance. My friend got swedish fish and banana. I got motown mash and banana. Neither of us like banana flavored foods but oh my god. It was so good!! I should note- Motown Mash was described to us like whipped cream with chocolate chip cookies mixed in, so probably not dairy free, but it was heavenly- with the cookie chunks and the marshmallow-fluff-like consistency, Im salivating just talking about it haha. Its awesome its in downtown Detroit, but not so awesome that its so out of the way for me. Ill still be coming back down with my friends for sure!! Ill sure miss this a lot when I move to California.(They also have flavored hot chocolate, which I have yet to try but I know I got to :)
They are so friendly and quick! The bubble waffle takes about 5 mins but it is so good with the Motown mash and strawberries! Its my new favorite!
I first visited the popcorn store in Somerset, which is Detroit Water Ices sister store. The lady working had excellent customer service and gave us samples to try!I believe it was the same person working in Detroit, and I appreciate how sweet she is a lot. I came in with 2 of my friends, and she kindly answered all the questions we had about flavors and such. All the water ice is dairy-free, which is a win for our lactose intolerance.My friend got swedish fish and banana. I got motown mash and banana. Neither of us like banana flavored foods but oh my god. It was so good!! I should note- Motown Mash was described to us like whipped cream with chocolate chip cookies mixed in, so probably not dairy free, but it was heavenly- with the cookie chunks and the marshmallow-fluff-like consistency, Im salivating just talking about it haha. I was concerned if the motown mash would taste weird with fruit flavors, but nope! The manager told us that people love it with any flavor!I also appreciated the fact that it doesnt melt like normal ice cream, I know its super cold (Janurary) but I had mine in my car for HOURS until it completely melted. (I did eat the top part of the cup before I started driving just in case). Next time Ill be bringing some home for my family.Its awesome its in downtown Detroit, but not so awesome that its so out of the way for me. Ill still be coming back down with my friends for sure!! Ill sure miss this a lot when I move to California.(They also have flavored hot chocolate, which I have yet to try but I know I got to :)
A mess! The two women working had a terrible attitude because it was so busy. My fiancé ordered the bubble cone thing....THEY HAD NONE OF THE AVAILABLE TOPPINGS! But didn’t tell him this until he had them make the cone. It was spilling all over the place so he asked if he could have some napkins and you guessed it. They had none. Will never be returning.
I stopped by the temporary location at the Franklin cider mill. Ive never had this frozen treat b4 but the staff let me try a few flavors & it was really quite good! + I was happy to see the profits go to charity too.I ended up getting the watermelon & lemon & I totally loved both flavors! I didnt try the other flavors but I honestly dont think that this type of dessert would be very good in flavors like mint chocolate or peanut butter or really any thing other than a fruity flavor...but I suppose that some people do like them or they wouldnt continue to sell them! But for me personally, I expect I will stick to the fruit flavors.☆But you definitely have a new customer here & Im looking forward to checking out this location next time Im downtown.*& I cant wait to bring my hubby with me too, since he is lactose intolerant & cant really enjoy ice cream very often 🙁; but this is not dairy based, so he WILL be able to enjoy this frozen treat 😋!!
The ice cream Motown Twist is very good. This was my first time at Detroit Water Ice Factory its very nice.
Very good refreshing ice treat.. Not slush...not ice cream...but delicious none the less...be careful not get hooked on a flavor...theyre always adding something new. Prices are okay...they also have mouthwatering popcorn...almost as delicious as Garretts...right here at home! They also have ice cream and other tasty treats. Staff pretty knowledgeable and patient...during the season...they are sometimes at Franklin cider mill. Dont forget to ask for samples before finishing
Love, love, love.The staff is so friendly and professional, allowed me to try a few of the flavors, and I got a lot for what I paid for. The guy that was there recommend a few flavors and added his own twist to it. Theres also and outdoor seating area, which is really convenient. Anyone visiting Downtown Detroit should absolutely stop here. You wont be disappointed, I promise!
I was not expecting this place to be as good as it was! I really thought the water ice would be like a slushie but its much creamier and way more delicious. The guy at the counter let me try a few flavors and gave me his personal recommendations. I loved the strawberry lemonade flavor I tried and so did my friends! If I ever end up in Detroit again Ill try my best to come here another time!
Unique spot for a snack while wandering downtown. The pretzels are very good and inexpensive. The mustard is tasty. The water ice is a treat I have never had and was refreshing. The staff were friendly as well.
Refreshing!! Perfect treat in a hot Detroit day ❤️
Love it- very refreshing - tastes like real fruit
I really wish we had gotten ice instead of the Mud concoction. Dont get me wrong it was good just the sugar content could be tasted with every bite and many people do like that me, no so much!Great outside setting in a beautiful active location. You have some shopping right across the street and down a block.
Idea stolen from a Snoopy Snow Cone Machine! Flavors tasty and refreshing-but left with a chemical aftertaste in my mouth from the flavoring syrup. Would be nice if they used actual fruit for flavoring! Staff was pleasant at The Franklin Cider Mill location. Fun for kids but not something I’m completely interested in as an adult. At least the profits go to charity!!!
Chloe and the rest of the staff were really nice. The shop was really nice considering they were closing. I work in customer service and understand how annoying it can be when people come in right before closing time. Also the ice flavors are really good!
One of my favorite non dairy treats along with Carmel corn. You cant go wrong . Motown Mash with mint my odd mix but it works. Stop in a create your own blend
Delicious!This place has so many delicious flavors to choose from. It’s basically sorbet, but they do have some other options. I have been there twice and never disappointed. The only problem I have with them is that there aren’t many sizes to choose from, although the prices are reasonable so it’s hard to complain.
Im from Philadelphia so when I saw this I turned into a kid in a candy store. Now its not a Freds or Tranzillis. But it was delicious, it has great consistency, pretty cool flavors. The only thing that I didnt like was that they put the pretzel i ordered in coconut oil. But when my Philly crew comes to visit I will definitely bring them here.
Nice, cozy spot. Great location. The water ice is a unique experience that our family enjoyed. It may not be an authentic water ice experience to add toppings to the soft serve or water ice, but that could be a fun touch for kids and adults alike.
Really great way of cooling down during a heat wave. Their signature italian-inspired ice water is a rather guilt-free dessert, however I recommend you get it Motown style with ice cream on top for a really authentic experience. Delicious!
Absolutely love this place. A little taste of Philly in the D. If youve never experienced wooter ice, make your day and grab some! Super tasty, incredibly refreshing on a hot day, truly a treat! Also, 100 % of the profits go to Charity!
Their dessert(the Motown Twist or Twister) is not just good tasting, but its the best that I ever had. Really, there is no other dessert that taste better. And that goes for the many different types of cake, cookies, candy bars, milk shakes, and etc. that Ive indulged in. So I can give Detroit Ice no better compliment than that, but their product does have a fault to it which is they melt too fast. So hurry up & eat the top half of one before some spills on the ground, or on you, or on the table.
Ive actually never been to a place like this before, and was surprised when I walked in to discover what it was, but I was pleasantly surprised. Its essentially a sort of Italian ice, and it was delicious. I got the peach flavor and it was delicious. It was one of the most lovely surprises.
Detroit water and Ice is amazing. Their selection of flavors are exceptional. The texture of the ice is really creamy, almost like ice cream... you should definitely get the root beer with soft serve, best Root Beer float you will ever have.The other day when I stopped in they were serving breakfast... various flavors of rice pudding along with a special french toast.
Authentic Philly Italian Water-Ice.Nothing like it! Frozen Confectionery Dessert!Incredible Flavor! Delicious 😋
Great icey ice cream w variety of flavors for everyone including soft-serve ice cream. outdoor seating in front of store offers delightful surreptitious viewing of the human wild-life that passes in abundance and the sites of a Renaissance city on the rise, yes, Detroit Water Ice Factory is a must do for any one and watch for Mr.Mitch Albom treating everyone to his famous Soap-Box speeches he likes to give on his mainly good days.....yes, a treat for all. All in All i would recommend this establishment........j.🎃.
Honestly, customer service is going to ruin this buisness. Such rude people working there. Ice cream was great.
Great concept, fun place ....but. The popcorn wasnt as tasty as I thought it was going to be and the ice treats were kinda well tasteless but pretty to look at.. The place is full of life and the staff is awesome wish the treats met the standards of everything else. Ill return only because it goes to charity.
Great stop for a refreshing cool down. Like a mix between Italian ice and Hawaiian shaved ice. Fantastic!
Overall decent water ice. Had no lids when I went to order pints which was inconvenient. Water ice couldve used real fruit pieces.
I got cotton candy flavored with ice cream on top! It was good, only put a lower star because they waited until my stuff was made to ring me up. I told her I got a large, the most expensive one, and she pulls out a tiny cup and asks if that was the size. Does that look like a large? I said the bigger one and she just stared at me until someone else handed me my ice then it took her another 5 minutes to ring it up after she could see what I got. No wonder there was a line at almost 9 at night midweek. I’m not complaining but if you don’t know how to get customers through smoothly than you don’t get 5 stars.
Its a neat little place to try. It was the perfect option for a summer Saturday night in Detroit. The taste was different. Not in a bad way, but I did have to get use to it. Its definitely a place I would try again since they were out of a few items.
Went here with a friend and the staff were nice. The place was clean and my friend and I got the mint chocolate chip. I personally didnt like it that much but my friend liked it. Would go again, just would get something different.
Finest spot to eat something when in a hurry. The service is prompt, rates are reasonable, excellent character. Will visit here again , I recommend Detroit Water Ice Factory .
Awesome place. Tasty snack offered at affordable prices. Did I mention they give back to the less fortunate? Go check em out, youll like it.
Treats are different than those you can find elsewhere. Its less frozen than Italian ice, smoother than a snow cone. Get the ice with the real cherries in it--absolutely the best quality and so good for you!
We absolutely LOVE this place. Mitch Albom, Rosey, Michael Isabella and the entire crew run a great water ice shop in the heart of Detroit. The best part (besides the delicious flavors) is that all their profit goes to charity. I cant wait to see what their next idea is.
The service was really good and Joshua went above and beyond to meet our expectations. The ice and popcorn were also excellent. Great experience, right near Q-Line and Campus Martius also. Highly recommend.
I enjoyed this place products. However the business practices and customer service is very poor. After trying to purchase Carmel popcorn for 2 weeks. Keeping in mind this place is in the heart of Downtown Detroit and parking is no easy task. I was told that , Mitch is sending all the popcorn to the Somerset Location! When asked how they plan to sercies the customers in the Detroit location. I was unable to get an answer. I wont be patronizing this business anymore. Which is a shame I love their products and support Detroit Businesses.
Much like ice cream but its ICE! Unbelievably delicious! The flavors are just as good as their names. Chet Lemon!Always friendly service, and the proceeds go to charity! Double win!
Great business for the Detroit area. Gives back to the community and also is very tasty! Tried their wide selection of whipped ice and popcorn, definitely will return.
They have wonderful service and awesome staff! They were really helpful, since it was only my first time there. The ice cream and Italian ice was DELICIOUS! Definitely a five star.
Definitely a place to try if youve got a sweet tooth and youre looking for some non-traditional offerings not found at a Coldstone or similar ice cream parlor. The mix of flavored ice and soft serve ice cream is unique and delicious.The fact that the profits go back to the city of Detroit make it at minimum, a place to try AT LEAST once.
I am absolutely in love with this place however customer service is getting worst. Tonight I rushed my entire family over at the end of our family reunion just so they could get a taste because they are not from the city. The employee by the name Christian was very rude I’m not sure if it was because it was an hour before close time but her behavior was unexceptionable. The cashier ask another worker to get a pretzel ready and she yelled over the worker and said we are out of pretzel. The worker looked shock and said oh ok. Right in my face as if I was not right there. The manger on staff said they did and she even told him no we don’t. I can’t believe someone would behave like that. I’m too out done.
While I didnt actually try the titular product, i did have their popcorn. Well proporti9ned, has a nice full flavor, for the price you have a very healthy amount. Overall a nice place with a great quirky atmosphere
Motown Mash is my favorite. Staff has always been friendly. One staff member gave a little boy a water ice on him because of his politeness and mannerism when he was ordering and attempting paying by himself. Nice little spot.
Delightful! Its not slushy, its not sherbet, its totally unique and completely scrumptious! Friendly fast service, patient with first time customers, happy to pass out free samples! I recommend the motown twist style which layers soft serve with water ice for a cream-sicle in a cup! Did I mention they have SWEEDISH FISH flavor, or Horchata (rumchata) flavor??? Cuz they DO!!! :-D
Stick to the flavors you like, if you like mint chocolate chip it will taste like it but remember its not ice cream. This pic is from the pop up location in Franklin, MI at the Franklin Cider Mill. Proceeds benefit local nonprofits.
Extremely sugary! Not quality dessert at all. Not worth the price.Updated: We had the coconut ice and Motown mash (my husband and dad couldnt finish the Motown mash due to how extremely over sugary it was :/ )
My first time trying it out last weekend. I would definitely recommend this place to someone craving ice cream because It will hit the spot. The staff were nice and welcoming too!
The popcorn smells amazing and draws you in from the sidewalk! Fun family stop as you stroll down town detroit! Great flavor selection. Try the popcorn as well!!
Delicious treats with a huge variety of flavours! Similar to a Ritas, but better. Definitely worth a visit, best on a warm day but good any time of year!
This was so good. Employees there were really nice and did a great job with recommendations. A little pricey but definitely a unique treat. Fully recommend getting a Motown twist!
This place is wonderful. We had never had this type of ic d beverage before but it was very good. Thank you!
False advertisements of various popcorn flavors. They have bbq on the back of popcorn machine; yet, when I asked to purchase it all the employees looked dumbfounded and insisted that they dont have that flavor. All they had was Caramel (you can get that flavor at any store via crackerjack box) or Nacho flacor (which if youre a snack connoisseur like myself that flavor is overrated). However, it was the lesser of two evils. To my surprise, once I got home to consume it it had more hulls (the excess of the kernal once seed is popped) than popcorn. The irritating part that gets stuck between your teeth and gums. I probably wouldve been better off buying some Orville Redenbachers.
Heard of it for many years and only just finally tried it. I had the coconut and it was fantastic, the flavor was very intense and the consistency was great. My friends all enjoyed theirs as well!
I love the mango ice. This place is great and friendly.
The employees by the names Tatyana , Ryan and Gregory was very rude , unprofessional and had poor customer service! There behavior and attitudes was unexceptionable. They were on their phones and moving at there own pace knowing your line be outside of the doors . I will never recommend no one to come here .
The water ice was great and refreshing for a hot summer day. My daughter wanted a pretzel and it was very disappointing. Hard and rubbery and over salted. yuck!
Mitch Albom deserves a lot of praise for this endeavor. The product is good, its right in front of a Q-Line Stop, and it is offering more savory treats that are quite satisfying. Its going to be hard to beat ice cream in a city that boasts some tasty flavors, but, Water Ice is a great treat (especially the fruit flavors), and is a most welcome addition to the growing foodscape that is downtown Detroit!
If youve never heard of Water Ice, you have to stop in and give this delicious treat a taste! Extremely friendly staff in a great part of Detroit!Highly recommended!
Great Icy treat anytime! Well thought out and extremely tasty flavors. Have it with the soft serve, The Motown Twist it will keep you coming back for more!
So glad to see this east coast tradition take off in Detroit! Mitch Albom has created another Detroit legacy, right off Campus Martius. The staff in this tiny shop are very sweet and accommodating, and will always make sure that you are given the proper attention. The only thing (that is to be expected for downtown) is that traffic and parking can be difficult (and expensive). There is a protected lot right across the street that is perfect if you are visiting the ice rink during the winter or going to see a concert in the summer months. Perfect for all occasions!
Yum! What a fantastic concept! And the people there were pretty friendly considering the line of never ending customers. Definitely cant wait to go back and try all of the flavors!
Met the owner...Mitch is a great guy. Dessert was super fantastic tasting and eally rich. Could have ordered one size smaller
Had the saddleback brownie sundae. Its a huge helping but amazing.!! Will definitely be back to try more sundaes.
Not quite as good as Ritas but when theres no Ritas around, Detroit Water Ice Factory satisfies in a pinch. A negative is that only one flavor has fruit bits and pieces and its a little pricey.
Our family walked from the Tigers game to the shop. Such friendly staff and the Morown Mash is phenomenal!! When we learned all profit goes to charity, we were hooked. Tip-when ordering Motown Mash, get the smallest size available. It is rich.
Delicious, low fat, cool treats. The Motown Mash is awesome also. They also have crepes and some other seasonal things to order
The ice is pretty good but the custard part was okay.
My favorite summer spot..
Its not ice cream, but tasty still. If I wasnt on a manhunt for (nonexistent) ice cream downtown I probably wouldve came here instead for the popcorn which smelled delicious!
A neat little place where the profits go to charity. It’s more than just “ice”. It has more of a milky taste to it. The watermelon flavor tastes like banana.
Went in today employees extra dry... customer service horrible the owner was even in there too. Plus out of the favor Cobo Coconut which they use for donations and plus I really love that. Last week a hobo was in there saying he works here treated everybody better.. This is one place I have told friends about who come from afar.. now im wondering
Great staff, offered samples. They were patient while us Gen Xers figured out the menu. Excellent water ice
My family and I went here, we will definitely come back! Amazing staff and food! It’s variety is just right and we love the area.
The ices are yummy and the popcorn is pretty darn good. Also, all proceeds go to charity, so you can feel good about indulging in something salty and/or sweet!!
Must see and buy something. Water ice is better in the winter but popcorn is good anytime. Enjoy a unique taste of Detroit while supporting Say Detroit.
A must every time I am in town!
Nice people and reasonable prices. The ice is good but a little weak in flavor. Still really nice for a summer treat.
Best Italian ice ever, and they make it fresh there. Great fun for the family. Lemon is the best flavor...
Yummy place to grab a cold treat or even some popcorn. My kids loved it. Its like ice cream meets snow cone.
Very yummy and the service is great. Will come back and do recommend!
A tasty and interesting frozen treat. Hits the spot, tons of interesting flavors to try as well.Friendly and knowledgeable staff make for a pleasant experience. A must try!
Ice water its not our first experience we have had polish ice I am happy to report that this is so very close to polish ice that Im satisfied to have it as a replacement please visit this establishment on a hot day on a cold day mix 3 flavors
Cool place with a cool atmosphere. Yummy cool treats!
The young woman that serving me ice cream was very passive aggressive to me for no reason and the ice cream wasn’t even that good.
Staff could be more people friendly more knowledgeable about their products, the products can be fresh as advertised the products on the menu at the location should be there to purchase, perhaps I might get better service and products at at different location then 1401 Woodard location very disappointed 😶
Ive been here 5 times and every time their great. Service is great and the shaved ice is excellent. Im happy Google brought you in my life lol.
Yummy and refreshing. Love the concept. Bravo.
My family moved to Florida two years ago so it was our first time back in Detroit. We loved the revitalization and the Detroit water ice factory was a highlight
Tried something new in downtown Detroit in search of the perfect slush. Nice clean friendly atmosphere, and the slush was okay.
I am a fan of Mitch Albom, and this place is fun and creative. Nice, attentive staff too. However, the lines are long and the limited space felt claustrophobic.
Fun place with great staff but im partial to ice cream. Did hit the spot on a hot summer day and is definitely worth a try
Visited today for the first time. Cotton candy with vanilla ice cream. Super delicious! Will be back for sure!
Soooo delicious... highly recommend! If youre in Downtown Detroit give it a try, plus it supports a non profit recreation center for children🤗
On the tenting floor start all over the store. This is between the hours of 5 and 7 the most crucial time of shopping and we are literally on top of one another because we cannot get around some of the stock.
Nice cool treats, way fewer calories than ice cream, and the profits go to charity. Whats not to like?
First time here. This stuff is delicious. Not like shaved ice where all the juice runs out. Will definitely be going back several times.
Really good flavors and has nice staff.
Literally the best place ever. I wish I lived in Detroit so that I could go there more often. Very unique and delicious!
Interesting alternative to ice cream. Clean establishment and kind staff. Big servings, so it is well worth the price.
The STAFF is PROFESSIONAL and KIND, things we dont see in most young people. But this is worth the trip Downtown. (A+)
I purchased the strawberry lemonade with soft serve ice cream for my son and I and we LOVE IT.......hands down the best in town!!!!
Delicious, refreshing and vegan friendly.
Deliciousness in a cup!! Salted margarita & Swedish fish are my favorite flavors😍😍
Amazing water ice!! All proceeds go to charity! The staff is always very friendly :) Detroit is lucky to have a place like this.
Just walking by and this place grabbed my attention. So tasty! My wife cant have ice cream. We fell in love with detroit ice!
Unique to us...LOVED IT! So yummy! Wish we had one back home! Very friendly staff!
The young lady was very nice the ice was really good. My family really enjoyed ourselves today.
Different experience, cozy place, friendly staff, tasty flavours, adequate portions and fair price. I couldnt ask for more!
So many different flavors of Gelato and theyre all good. They have some hot eats too.
Bring the other crew back. The hospitality, ice and popcorn were much better.
Best place for a cold desserts in Detroit. Cant find their ice pudding anywhere else.
Great water ice (ice cream). Fun place to eat. Great food. Service is excellent.
I 💘 this place. Brought my family here and we each got an ice water they loved it and we will go back soon
Very smooth and tasty water ice. We liked the grape and orange cream
Good desserts, though its typically busy and noisy so staff often have difficulty hearing orders.
Great ice cream & variety.
So good... Got the watermelon and blue raspberry and it was delicious! Cant wait to go back!
In my experience, not the east coast version of ice water, but still pretty darn tasty.
I love this place they have wonderful icecream
Friendly staff. The Cherry Corvette was amazing! We will definitely be back!
Not what I expected.I ordered the black cherry ice that taste like a sugary big gulp .I paid $4 for a small ...not impressed
Visited today while downtown. The GM is so helpful and amazing.
Very bad choclate popcon is too much salted cant eateble .Icecream ok.water ice bar not good
Go strawberry lemonade with soft serve for a strawberry shortcake flavor. Orange and soft serve for an orange creamsicle.
This place is amazing. Definitely my new spot. Unique desert and friendly staff.
Very friendly and down to earth staff. The shaved ice is phenomenal. Go with the mango.
I had strawberry kiwi and mango it was awesome, and the employees was very polite
Margarita water ice with watermelon is an amazing flavor! Would recommend
Friendly service...delicious Water Ice...clean tables out front...good music! Highly recommend!
Good tasting sweets. not over price. i love the mango ice water.
Love this fantastic fun urban spot for a sweet treat. Delicious and enjoyable stop!
Great ice cream-like stuff, but stay away from the pretzels.
Very good ice cream nice people nice area to hang out and have ice cream
Get the Motown Mash! Trust me! You wont be disappointed. Love this place.
Delicious! Like a slushie but better. Popcorn was good too!
Such a cool place, especially for the lactose intolerant on a hot day
Its not ice cream! Its delicious dessert in a cup scooped out of giant ice cream tubs!
Delicious 😋 and it last longer than a melting popsicle 😉😂
So good! A nice change from your traditional ice cream place.
The chocolate peanut butter and Motown mash is the best. So good!!
Taste like when I go home to Delaware and order the mango water ice and pretzel
Friendly staff and quick service love the hot chocolate!
Great abundance of flavors! Loved the popcorn too.
Great water ice (its like Italian ice with soft serve)...and supports a great cause -- SAYDetroit.
Great new place to visit in downtown Detroit! Customer service is amazing and always a treat.
One of my favorite spots down all the flavors are great
The place is AMAZING!! Each time I go downtown Detroit we stop by.
Favorite place to go in the area! I💜 the mango & blue raspberry with ice cream on the bottom.
Love their pretzels and ice cream selections.
Get the Detroit Mash! Its Amazing!
So good! If you’re downtown, don’t skip this place!
Nice clean friendly establishment with a grand variety of ices and crepes
Awesome place wish there was one with a parking lot but worth it.
DELICIOUS! Tried it.. returned the next day.. then the next day.. then the next weekend.. and again after that. TRY it- LOVE it!
Great variety of items and selection of flavors. Upbeat crew.
Very nice and refreshing something different my favorite is to watermelon
Refreshing - get lemon mixed with cherry or mango for a great combination
Great POPCORN Best Cheese Popcorn I have ever had!
Best stop on my saturday afternoon in Detroit! Loved it!
All of them on here lying, go get some detroit water ice 🔥
Very good
Total reviews rating 4.4
199 Reviews for Detroit Water Ice Factory 2023:
Review №1
2022-05-27Yummmyyy!!! The coconut, sour apple, and creamy cookie were great! Polite service and the outdoor seating was awesome. Make sure to ask for the soft serve if you want it paired with the water ice, it costs a little bit more but the alternative is just water ice by itself.
Review №2
2022-05-16After hearing such great things about this shop, I decided to stop by and try it for the first time! I had my two grandsons with me. The young man asked how could he help me, I started giving him my order. After asking one question and starting to give him my grandson’s order, he starts helping the people BEHIND ME! Never came back to me so I told my family let’s go! NEVER AGAIN WILL I PATRONIZE THIS ESTABLISHMENT AGAIN! VERY POOR SERVICE!!!!
Review №3
2022-07-21Loved the strawberry lemonade and mango mix on a hot day. Also loved the young people working there. They were very happy and nice!
Review №4
2022-04-01Beyond disappointed, popcorn is usually great, but I bought a bag Friday and the popcorn was stale. The staff weren’t welcoming and talking amongst each other, another staff member was on their phone at the front counter, just a mess.Edit ReviewSince staffing has changed from my previous experience, the atmosphere has been much better, love the company’s soft pretzels, one of my favorite things to order after a long day of work. The middle age man that works there is friendly and welcoming, always bubbly.
Review №5
2018-08-08This place us great on a hot summers day. The interior of this place is quite small but their outdoor seating is great! The woman at the counter was really friendly and offered samples right away.I ended up getting the Mango and Strawberry lemonade (ice?). The smallest portion they offer is really generous and its quite filling in my opinon. The flavors are all full of sugar so if you are looking for something light, this isnt it. They do soft serve mixed with the Ice and all sorts of other combinations.Overall, I liked it and will return especially on those extremely hot days! This a good alternative if youre not an ice cream fan!
Review №6
2019-11-19This place is so yummy! I go every time I’m in Detroit even if it’s cold! I like to get the blue raspberry and strawberry ice blended with soft serve. The only other place I’ve had this type of frozen ice is in Hawaii! Don’t miss out!
Review №7
2021-08-31My Grape Gatsby ice was delicious! The guy working there was nice and friendly. The lady who checked us out was a little serious but nice too. We sat outside and it was really hot but it was nice to go inside to order and there was air conditioning in the store (there is no seating inside but outside is nice). The soundtrack was nice too. Lots of families sitting outside with kids enjoying the day! The only reason I gave 4 stars and not 5 is because at the end I ordered some butter popcorn and it was good but it could have used some salt and it wasnt as crunchy as I expected, but the ice was really good. Will be going back as the place was clean, the seating area outside was clean and tidy (smelled nice, like cleaner), and the workers were polite.
Review №8
2017-11-24Absolutely the best! The majority of the water ice is vegan. The service is superb! So many wonderful flavors to choose from. Kids love it! They love the kids, too! Some times youll see Mitch Albom behind the counter, too.
Review №9
2021-06-03Do you see the pecans staring at you through the window? Begging to get munched on. Oh my goodness, this butter pecan popcorn is my current weakness. The water ice was delicious but the popcorn will have you coming back. Must stop spot whenever I am in Detroit.
Review №10
2017-08-10This place was pretty cool! I got the Motown Swirl, which is a layer of ice cream on the bottom, then a layer flavored ice, and topped of with more soft serve ice cream. The deserts were pretty expensive (which makes sense considering its location) and the actual frozen ice wasnt very flavorful. The addition of soft serve definitely makes it taste better!