Kerbside pickup
Yes
Discount Tire in Dearborn
Categories
Location on the map
Dearborn, Wayne County, Michigan, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Gender-neutral toilets
Yes
Toilets
Yes
Wi-Fi
Yes
Planning
Appointments recommended
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 313-561-1493
Site: https://www.discounttire.com/sto...
Site: https://www.discounttire.com/sto...
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:Closed
Discount Tire in other cities:
Comments (199)
In the past theyve done well but I felt like I had a dishonest experience today.Called on Monday asking for an appointment for Friday, was told I didnt need one. When I arrived on Friday morning I was told my car would be done by 11:15, but then it wasnt taken back until after 11:20.Tire tech said I needed a new tire and tried to sell me one due to the type of leak it had. When I declined and asked the guy at the front if I could use the Certificate I purchased with my tires to get a new one he said I needed a new rim -- when he never spoke with the tire tech.Taking my car to another location in the future.
Not enough help. Very busy. Guys r very nice and helpful. Make a appt. Go back another day. Did not want wait 5 hrs for my turn. But thats ok. I purchased tires from them all 4 on August 2021 and now I have a slow leak in front drives tireSo I will make appt by my house. No such thing is walk-in any more.
These guys are the best. Troy was very helpful and friendly and helped me get thru my purchases very good. I love how they service u right away will be coming here for years. 👍👍👍😂
This Discount Tire location will get your right especially with Troy helping you out he will take care of you with his positive attitude,integrity,and hark work.He make sure you are comfortable and set for the road.Thanks Troy👍
Came in to have my tires and sensors switched to my new wheels.Long line as soon as they opened, but the guys were diligent and got through customers quickly. Very friendly.Wish I got the name of the gentleman who swapped my lugs out for me. My lug nuts didnt come with the wheels I ordered so I had to re-purchase through discount tire...when I saw that they had put silver lugs on I requested to switch to black. The guy servicing the front desk swapped them out for me by hand since the guys in the shop were busy. Very nice.Will come back. Everything was done in a timely manor... I came in on a Monday at 8am.
Ryan, the store manager is trustworthy and stands behind his products and workers. It’s rare to find people like him these days. He sold me 4 new tires at an excellent price and when I had an issue with my TPMs (not related to the new tires), he took care of it without hesitation, even though the fix was very labor intensive. I’m extremely satisfied with the service I received. I’m a lifetime customer now, thank you Ryan!
Much rather go to a new and used tire shop. Discount tires are very expensive and the weight time is ridiculous. They wont even fix a tire but rather attempt to try to sell u a new one.
This is the only tire place I will go to because they give excellent customer service. Joseph was very courteous and helpful. Thank you!!
If you are not patient for a tire replacement .. go to a alley & replace it your self these guys are constantly working all day in that shop. Great service.
So glad I went here! Everyone was pleasent and relaxed. Good vibes! Highly recommend. Everyone worked hard and quick, appreciate it alot. Thank you
So I took my car to the dealer twice and they told me that thier is nothing wrong with the tire. I was losing 20psi every 5 days and I had to refill it for about a month. They told me it was because of a the cold weather changing. 2 weeks later and I am still filling up air. I came in for a free air check. The guy said that there is a nail in my tire. Bryan was nice there. He took care of me and told me they can fix it for free! Highly recommend these guys for tire than the dealer for tires. Bryan even dropped some good knowledge on me about tires
2 nd set in 5 months and had to go back because of installing inside out. But I buy all my tires here
Great service! Other locations wanted me to make an appointment the next day, but this Dearborn location (which Ive used before) took me in at 3:45 PM for two new tire installations. Slow, but they were full with lots of cars ahead of me. But I got my car back with new tires by 7:30 PM - the time estimated. Thanks!
Discount Tire has always taken care of my issues. I came in last week to get my back two tires replaced with new ones. It was super busy at the time due to pothole season but I didn’t have to wait more than 10 minutes in line and at the counter.When they started working on my car, they called me to tell me that they had made an inventory error, and that they only had one of the two tires they sold me in stock. They then told me that if it was ok with me, they would upgrade my tires to the next grade up at no extra charge. This left me with amazing new tires that I ended up getting at an amazing price.Not more than three days go by, and I hit a pothole on my way into work. My rim had completely bent on the side. I managed to change my tire, and bring it in. For no charge at all, the techs were able to repair my bent wheel and put the tire back on that thankfully had no damage. My tire and wheel situation went from destroyed to excellent condition in less than 3 hours on a super busy day.I would recommend this business to anyone that needs quality work done and awesome value!
These guys are the most caring and considerate people ever!!! I went in to get my to get air in my tires and David and Brian took care of me!!! I found out I needed my sensors replaced!! Thanks a million!!!
I highly recommend this place, good people and they give you the true advice and information.
Service is always friendly and quick here! Highly recommend this location
This review is for the Advisor, Logan. Dude has been SUPER pleasant! He was incredibly patient during my first visit where he had to call the tire manufacturer for a very complex warranty issue. On my visit today, I watched him keep an absolute calm demeanor with phones ringing non-stop and five customers staring him in the face...I honestly dont know if Id be able to keep such reserve! Keep it up Logan!!!
Schedule an appointment if you can. The customer service has been good but I came in yesterday and the wait time was 5 hours or something.... luckily we got an appointment for the next day. Luckily!! Coffee and water while you wait. Bathrooms too.
After having some bad experiences at the livonia location I had my ty rod fixed here today and received the best service. We will be customers for life
This the best discount tire shop. Quick in and out service on all warranty services and required maintenance
Great people, great customer service, no upselling, much better than the Canton, Ford Rd location. Must have better management.
Quick and easy. I made an appointment online and they were waiting for me. Making an appointment speeds up the process.
Great pricing. Also gives Military discounts. Have been going here for a while. Other places will try and rip you off if you dont get other estimates. Had a price of 125.00 out the door with another company, came to Discount and they beat it by almost $50.00. Have never been disappointed with the service.
Staff is always friendly and helpful at this location, and I get serviced timely.
Had my first ever air pressure check on my tires here. The wait was a bit long, but the guy that helped me was very friendly and ensured my tires were all set to go.
My experience at Discount Tire was simply a dream come true. I needed to shop for tires and rims for my car. The sales person there was extremely helpful and very polite. His name is Ryan.He looked over my tires and rims and worked with me over the price.I will be getting rims and tires on my car. No one can ever come even close to the deal I received at Discount Tire. I truly recommend everyone who is in need of any automotive work or purchases, to go to Discount Tire. You will save time and money by going to Discount Tire.Thankyou to everyone at Discount Tire!!!.
My husband was there today to have a tube put in a riding mower tire. He already had the tire and tube and only needed to have it done. He did not have an appt. He was checked in before 10am told there was 2 people ahead of him. It was almost 12:30pm when it was finished.In addition, the person helping him didnt appear like he knew anything about tube or how to place the stem on the tube into the tire. The tech had to ask my husband how to do it. Hubby says it was very disorganized.Weve been to several other Discount Tire shops but this was the worst! The best one by far is in Brighton!
5 stars for Logan, he saved me money and time! I came before to change a tire sensor and after they completed it they said another one needs to be changed, so on another day I brought the car in and Logan reset the dash and they are all working. I truly appreciate his honesty!
Tires installed in 20 minutes. Extremely quick and polite
Well was very disappointed. Made an appointment. Got there. Would not put my summer wheels and tires on because apparantly the tpms sensors had died while in storage. Could not afford to buy new ones at the time. So they could not service my vehicle. Told me they could not disable the tire pressure warning system. I did not ask them to disable it. It would still be operating properly and the warning light would be on..All these picky rules they have. Would not work on my other pick up because it had too big of tires they said.i need a new tire shop.
This place is very unorganized. Had an appointment for 1215pm arrived at 1206pm. Did not get services until 1245pm. No one even assisted using the check in feature. I had to call inside to get assistance. There are so many locations I have had better experiences at the Taylor, and Southfield locations. Go there
Great customer service! Got me in and done within 24 hours after I got a flat tire. Very well run location! Thanks
The service was great and everyone I dealt with was very nice and informative. It was very busy today but they made sure to keep me informed of the delays in advance. Even though it took a while I would definitely go back!!
Called other places like Belle Tire, Fire Stone, Good Year and none of them where set up to change tires on my Porsche. Discount Tire was. Got a great price and excellent service. This will be the only place I ever deal with.
Excellent fast reliable friendly courteous workers would recommend to everyone
They were able to help me 15 mins before close. I really appreciated that.
Stopped in for a free air check...cold temps playing havoc with the vehicle idiot lights . Same friendly, professional service with a free check as I get when purchasing tires.
This is the bad store,The employees lied to meThey cheating meUntil I ask them for the refund, they stop and do what their jobNever come back this store anymore
Love Discount Tire since I am in US. Free from worries for your tires.
I give 2 star because they were courteous and pleasant. But -3 stars for dishonesty or misinformation on two counts. I came in for a LF tire that was going down slowly in pressure. Tire was relatively new so I was looking to have it patched.1) They claimed it could not be patched and recommended a COMPLETE set of NEW tires! They claimed that replacing one tire will ruin the AWD system, which is wrong and I know because I’m an engineer. AWD systems can handle the variation in tire diameters like when using a mini spare.2) I declined the new tires and took my car to Belle Tire in Dearborn. They said they would have it patched in 2 hours, but instead had it done in a half hour instead. Told me it was free of charge. Absolutely stellar service from Belle Tire!
Service was unbelievably fast for changing my tires. It wasnt even an hour wait. Ryan, the man at the counter, also had exemplary customer service skills and not only helped me get a set of tires that fit my needs but also my budget. I am very happy with my experience today!
Staff is very professional and always working hard to take care of their clients. I highly recommend them since they take their work very seriously and keeping all work flow organized and quick.
This place is GREAT! Very professional and plenty of GREAT workers, not like other places that are understaffed.I recommend you go there.The manager Ryan is GREAT!Another Ryan worked on our car & did a wonderful job. He even put the spare tire back in the trunk & screwed it back.Thanks for the great job!
I went to the location at 25125 Ford RdDearborn, MI 48128 On August 24th 2021 Around 3:40pm. I Wasnt Actually Greeted Until About An Hour Later. My Concern Was Not With The Wait Time But With The Lack Of Empathy And Consideration They Had For My Situation. I Had My Infant With Me And Needed My Tire Replaced As It Went Flat On Me While I Was At Work And When I Filled It It Was Rapidly Going Flat Again. I Explained This Was My Only Car I Needed It For Work And I Needed To Get My Infant Home To Eat . He Continued To Take People Ahead Of Me Even After They Showed Up After Me Explaining They Had Appointments. I Sat Until 6pm With My Infant In The Parking Lot Screaming And Crying Before I Decided To Leave. I Will Tell Everyone If They Have A Tire Emergency Never To Visit A Discount Tire. I Was Crying When I Left I Have Never Seen This Type Of Service In My Life.
If you want the best customer service EVER, ask for Mike or Logan at the Discount Tire on Ford Road in Dearborn! Their quick, efficient and friendly service will keep you coming back! Thanks for getting me safely back on the road guys!
Got me in for new tires very quickly, and the entire appointment took less than 45 minutes. And extremely friendly and accommodating service along the way. Would definitely recommend.
Call the store waited over five minutes nobody ever picked up tried calling again waited another five minutes I have screenshots then the gentleman who answered the phone I informed him that I had tires that I had bought from him and one of them was flat and I needed to have it repaired I asked the young man if there was a long wait to have one tire repaired he told me it would be better off to drop it off I said I have to be at work he said well I don’t know what to tell you then will not be going back
Quick service. Good prices. Great and friendly staff
Nice and very understanding staff. Fast service.
I stopped for a free air tire check. The young man who took care of me was excellent. He explained everything.
These guys went above and beyond. I had a flat and every other store told me it was a 4-5 hour wait. These guys took my tire and repaired it in less than an hour even though they were swamped and had cars lined up. I came back and they put it on for me. Didn’t charge me a dime. I will definitely return in the future for my tire needs.
So i called their location on Nov,8th, to do a price match and they did. They asked me to wait for at least 2 weeks for the tires to be delivered on their location. They never called back or followed up. I ended up purchased them from Walmart on telegraph with a Goodyear which is a good brand and a cheaper price, also a free installation. Not satisfied with the customer service.
Fantastic service from Ryan, the manager. Outstanding, kind, innovative and a problem solver is Ryan. This time of year this place is slammed. Best advice, come early before they open at 8am and try to be one of the first ones in. I have an older car, 1988. I was going to go elsewhere. He said wait lets see. He went to work to find me tires. He ordered my tires. I went home and I was called later today when my tires came in. I was met at the door by Ryan. He said I got you all taken care of. Good old fashioned service!!! His kindness means so much!!! I give Ryan 5 stars for being top in customer service. Highly recommend Discount tire on Ford Rd :D
Really good customer service. They gave me a good used tire when I couldnt afford a new one. Put it on.
I had a very smooth experience getting a tire under warranty replaced due to screw damage. The parking lot is very nice and roomy. The staff were very nice.
I had a great experience at this discount tire location! Everyone who worked there was very kind, thorough, professional, and accommodating. They got me in the same day and made sure I was comfortable while I waited. I will definitely be back!
Three stars, its ok. I purchased four new tires and I feel meh, about the experience. I can go to 100 different shops in the area for tires and Ive gone to DTC in the past because I usually get a personable touch, and a feeling of appreciation when Ive purchased from them in the past, but this time that wasnt there. To be clear, this is my first time at this location, but that shouldnt matter.The overall feeling and impression I got from the environment is a bunch of overworked, tired employees that didnt feel anything at what they were doing and it shows through in through.
Never met such disrespectful people in my life. This shop needs new employees in the back especially the little guy that drives that grey 300. Never seen such disrespect. Pathetic.
Brian and the staff were polite, helpful and offered good customer service. Unfortunately I did spend a long time waiting, and had to return a second time once they got my tire in stock, but I think they did the best they could and unfortunately much of the inconvenience was just bad luck. Ive bought many sets of tires and received service from Discount Tire at locations across Michigan, Indiana and Washington State and Ive always been pleased with how they take care of me.
Had a tire blowout yesterday along with a flat on my spare. Then my car battery died. I had to arrange rides and multiple other issues. A very stressful morning for me, plus my basement flooded this morning. Uggggh!!! I spoke with Cory, and WOW! This man was so calm on the phone. Needless to say, I was anxious. I had to have a family friend help me with the payment. Cory walked me through the website and absolutely helped me. What an excellent person to have talked to today given the last 24 hours absolutely sucked! The price was good, the customer service was great, and while the lines were a bit long, it was worth it. Honest and fair. Thank you Cory and all who helped us, it really made a difference for a rotten Monday.
Stay away from this location or discount tire period. I had my tire replaced a year ago but since they didnt grind my rims so my tire would fit snug i have a slow leak that i have to deal with daily. Its almost as if i never got new tires. Go spend a few buck more and get the job done right i wouldnt recommend them to anyone.
A team member Ali was very nice and had me on the road quick and safe! Thank you
Prices beat the competition oh yeah my brother Brian is one of the managers
Ryan helped us out quickly and very professional. Recommended new rims also at a great price. Would never go anywhere else for tires. These guys are great.
Quality Rims at a Decent Price. I walked into the shop not planning on buying anything just wanted to ask a question and Cory helped me pick out the right rims. Worked with me answered all questions and gave me a deal. Thank you as Service was FAST, and professional all the guys there do a Good Job and they have a Good Team. Thank you as this was my first time visiting your store and first impressions say alot. Thank you.
These guys pulled thru not once but twice. Will be coming back here for any other issues. All the workers here are great, nice, professional.
In this weather its best to make an appointment. These tire techs are working their behinds off. With an appointment the wait is not bad at all. I appreciate their work and the hours they put in so we can be road ready.
Beware!!! i had very low pressure in a tire. I asked to put some air in tire . Since my wait was for an hour and a half. So i thought ill go home to drop ny toddler off and come back to my appointment. They said they cant put air in when tire below 15 psi. Weird?!!!!
My low tire light kept coming on. I filled the tires to the amount listed on the tire. I went to discount tire and they told me the amount on the tire is the wrong amount. I needed to look at the amount listed inside the door car. The discount tire people fit me in without an appointment. They took care of the problem, letting the extra air out of my tires. They charged me nothing! Thanks discount tire!
Great service. In and out quickly. Very friendly and even though it cost a little more than expected, still feel like not a bad deal in the end. Would and will return next time I need tires.
Do you want to control the snow on the roads, or do you want the snow to control you?Buy Blizzak snow tires, and you will own winter!This Discount Tire location was A+++(wait was long, but its not because everyone wasnt on the ball, just lots of customers) Buy these guys some Pizzas!!
Came in with a leak in my tire, staff was courteous and friendly, removed the screw plugged and patched the tire, and I was out within a half hour ( of course I was there 45 minutes early before they opened). No charge! Will definitely come back for my tire needs in the future and would absolutely recommend to others!
The best service hands down especially in this cold weather.
Really like this location. I live a lot closer to the Ford and Haggerty location but so do 5000 other people so the time saved by going to this location is worth the extra drive. They are fast, friendly, and stand behind what they promise. I bought a set of four tires from this location in November and not only did they beat every other price, they also took great care of us when a tire blew out a few weeks later due to our Awesome Michigan Roads. There is a Belle Tire or Discount Tire up and down Ford and Michigan Ave, but this location is the best of those choices.
Fast service and professional staff. I got new tires for my truck, they got me in and out in 30 min.
I ordered some tires and made an appointment online, the next day I got a call saying my tires had arrived and to come in any time to get them put on. I arrived the same day a little before 4pm and talked to the guy at the counter, he told me my truck would be ready at 5. My truck didnt get in the garage until about 6:30 and was done at around 7. I had to wait 3 hours for my tires to get put on and this completely ruined my plans for the rest of my day! Then one of the works had the nerve to try to upsell me on some rims, because mine had some corrosion. This is the kind of customer service you provide when someone spends over $700 and has to wait 2 extra hours?! I will never do business with Discount Tire again and would recommend anyone thinking about using them to take their business elsewhere.
Came across the border to purchase some tires after comparing prices and exchange rates online and over the phone. Had an appointment for 3pm and was greeted right away. Nice lobby with free wifi, coffee and bottled water. Josh helped us and he was a pleasure ! Attentive and PATIENT. He was honest and gave us his own opinion on his fave ones. We also gave him a budget of what we were looking to spend and he happily obliged. No pushy salesman type service here at all. We walked out of there just over an hour, that includes us comparing tires and our numerous questions before the installation even began.All and all a 5 star experience !Highly recommend
Amazing customer service bought new wheels and tires. Fast services I did get the wrong lug nut key but when I called they made it right would recommend.
Had a slow leak in 2 tires and Discount Tire offer me a free patching/leak seal of the tire. One tire was fine, but the rim was bent so they bent it back for me no charge. The other tire had internal tearing but didnt push me to fix it but gave me an offer for two new tires. I did my research and Discount did give the best offer. So I got 2 new tires. They included balancing, rotating and a few other checks in the price. Now my car drives perfect for being 10 years old. Smooth drive, more quiet and the balancing helped increase my fuel efficiency. Thank you Discount Tire.
Omg! Ryan was the best. He made feel very valued. He explained everything and gave examples to help me. I was sad when he said he was off the next day. I left my auto overnight because I came very late.
The best customer service ever!!! Thank you so much for the help!!!
Very professional they treat you like youre part of their family Ive always had great service there would recommend anybody going to Discount Tire for all their tire needs.
I have been here several times and have had good service, no problem whats so ever, they even priced matched a competitor for me and installed the tires for a reasonable price.So why the one star? A few days ago, I was replacing the brake pads and rotors on my car (the car that got new tires here) and realized several of the lug nuts (wheel bolts) were severely damaged from when they changed the tires here to the point that I was having trouble removing some of the wheel nuts. 1 or 2 bolts even had a missing chrome cap.
This is the place to go for your wheel and tire needs! Ive worked with several of the guys here, specifically Tim, Brian, Mike and Corey. Everything about the process of getting new wheels and tires went as smooth as it possibly could go thanks to these guys. Despite them being insanely busy they took time to answer all of the questions I had, even after the sale. I also must mention that this location is 48 miles one way from where I live but I wouldnt hesitate returning to this location specifically because how great the customer service truly is.Originally I called a Discount Tire location that is 4 times closer to me but the guy who I spoke to was unwilling to track down the tires I wanted, he claimed he couldnt even get them from another location. I noticed that this Dearborn location had a couple of them in stock and on a whim I called them and spoke with Tim who said he would be more than happy to get the other needed tires sent over, mind you, these tires were coming from several states away.A few days later I received a call stating the tires had arrived and they had me in and out in a very reasonable time. I cannot thank the staff at this location enough and I would highly recommend them even if you are like me and pass about 6 other Discount Tire locations on the way. No offense to these other locations, I just can vouch for the exceptional, above and beyond way that this Dearborn location handles their customers. Thanks guys!
I bought 4 tires a few months ago and prlurchased insurance with them. I ended up with a screw in one tire from the roofers that worked on my house and they honored the insurance and changed the tire with no charge or problems. Great employees and very clean and neat waiting room with coffee or water available to customers
Best customer service experience ever!!! Thank you all so much for the help!!!
Very professional. Courteous. Friendly environment
I was visiting from out of town and got a flat tire(a piece of aluminum was in the tread). After waiting almost an hour I was told that my tire could not be plugged and they tried to sell me a new tire. Thankfully they didnt have the tire I needed in stock because I went right over to Belle Tire and they plugged my tire and had me back on the road in 20 minutes! I havent had any problems yet with the tire and I have driven all the way to S. Carolina and back. Thanks Belle Tire for saving me $230 and not trying to rob me! This Discount Tire is full of it!! STAY AWAY!!!
Very good service. Staff helpful and stand behind their products. Much better than Belle Tire!!
Friendly, Clean, Service Great.
I have been coming to this location for a number of years. The service is excellent and the staff is very friendly/professional. Had to bring one of my tire in for a free tire repair. They turned it around very fast! I will be coming back for any services needed in the future.
They do a decent job but boy do they fleece you. 75$ for one tire mounted and balanced, granted its 19 and I didnt buy the tire from them but cmon, thats just daylight robbery. Paid 150$ for the rear axle.
Thank you Corey for your amazing customer service and giving me a good deal. They were super fast and replaced my tires while I remained in the car.
They wont give you the sale price on tires unless you specifically ask. While I am not well trained to change tires, I know for sure it should not take 3 - 4 hours for a new set of four tires. Once my vehicle was in the bay, it took less than thirty minutes to change my tires. I think time management is needed here.
Great customer service by Steve. Very helpful and patient answered all my questions. Got me a good deal on a set of tires
Very respectful staff great customer service fair prices little wait time walk in welcome
Worst Discount Tire place around here.You make an appointment and still need to wait more than 1 hour to have the vehicle looked at.
They work well and explain why they would suggest different things for my vehicle. Allowed me to pay and then bring my car back from Muffler Man and do the tires and wheels same day. This is a busy shop so a wait is to be expected and the people that work there are very plesant.
Wait time is a joke. Free tire rotation takes two hours. Slow leak takes almost three hours. Im sure this was included in the $900 plus that I spent on tires. Last time I will ever visit this location. In fact I hear that dealerships do price matching.
I personally would drive past 10 Belle Tire stores to get to this Discount Tire Store...no doubt about it! Any Discount Tire location actually, but this Ford Rd. location is the Best!I have been a customer of this location for many, many years. And never once have I ever regretted it.From purchasing many sets of tires, to even more tire repairs - that are always done for free - the proper way too, patched not plugged!If your looking for quality tires, quality service, just drive past that other Big Box Tire I mentioned at the beginning , and go here for your needs.You can Thank me later!
They did a great job 👏
Other then the wait , even with appointment, great staff,
Tried to sell me four tires I didnt need. Went to have a tire repair Rep tells me that I needed four tires because I have a 4 wheel drive and if didnt replace all four tires it would mess up my up my 4 wheel drive. I called my dealership they said that is not true. I took my vehicle to the dealership and they put a new tire on with no cost to me.
I would recommend going to belle tire , this discount is nothing like it used to be , a average wait time of 2 hours , I have to come back at least one time after they swap my tires from winter to summer or the other way around . Because no one can re-program my tires to my car last time I just paid ford to do it Bc I didn’t want to waste another trip ! Best discount to worst stay away
Overall experience is good staff is very friendly they offer free coffee and free bottled water I will come here again. Wish the prices were a little bit lower like Walmart. Some tires are overpriced here, some I can get much cheaper at Walmart but discount tire is convenient and fast.
Best service. Works with you to give you the best possible price and they are quick. Been going here for years and always have had great service!
I bought 2 new tires yesterday because they were slashed. I was watching as they were changing mine and they threw my rims on the ground and scraped them up. The manager did nothing about it at all and provided me with no explanation, even though he watched him do it. This is ridiculous and Ill never come here again and I recommend you dont either.
Extremely professional and courteous management and staff! I was so impressed with Discount Tire of Dearborn today for all of their help in figuring out a rare and unlikely problem with my rims. The caps on the rims had seized and they would not come free from the rim without breaking. Discount contacted the manufacturer and they actually upgraded my rims to an even better design and balanced the wheels, all without any charges. Thank you for the great service.
BEST DISCOUNT TIRE EVER!!!Trust me when I say this, because I know that feeling you’re having right now having to go to Discount Tire. Dreading the trip, the first thought that comes to mind, “ugh this is gunna take forever and cost me an arm and a leg.”Originally, I went to have my tire patched and price out a set of winter wheels & tires. Ryan was super helpful showing me different wheel & tire sizes, brands, etc. at different price points to best suit what I needed. Even with knowing I wasn’t going to be buying anything that day, without hesitation, he still took the time to help me.Oh, did I forget to mention they hooked me up with a free tire patch? Yes, FREE! In return, they just asked that I come back to buy my winter set. Ultimately, I did just that and I’m SO GLAD I DID!!!A couple days after I made my purchase, I get a phone call saying there is not a single store across the country with a full set of the rims in stock. This would have pushed back the timeline of receiving my winter set by 2 weeks. To no surprise, Ryan came to the rescue and offered me different set of rims at no extra cost. It was a blessing in disguise, these rims turned out to be 100x better, in every way possible, than the rims I originally purchased.Not only that, but the day I went to have my winter set put on; it was towards the end of the day, I was on a time crunch to get to my friends bachelor party and the store was packed to the brim like sardines. Ryan made sure I was taken care of in a timely matter so I could have my winter set put on and still make it to the bachelor party.Moral of the story:1000% would recommend going to this Discount Tire if you gotta go anywhere for anything wheel or tire related!!!! They will do what they can to help you out as much as possible. Ask for the man, the myth, the legend, RYAN!
Went here for 2 low profile tires. Manager told me $376.99 for both, mounted, balanced, and installed. Also that he would not match other tire shops prices (even though they advertise they will). Then asked me if I wanted to pay with cash or card before he even ordered them. Not about to pay them before any work is done I just said Im going to price out other places. Went down the street to belle tire and got the same tires for $273.18, over $100 bucks cheaper then Discount.
This place is great. Great staff great service
Dropped off the vehicle at 10A.M. Told the wait wouldnt be long but still took 3 hours to have all new tires rimmed even though i only had one vehicle ahead of mine. Nobody ever called to let me know the vehicle was ready and salesperson said they mustve misdialed my number even though its correct in the system. Pretty standard service anywhere you go now adays. Sales representatives in store were friendly and helpful but the locations in ypsilanti and taylor have been much faster and more attentive in my experience. (5 stars - 3 hours = 2 stars)
Bad service and they dont seem to know what they are doing. 1) Cashier insisted on selling me the wrong and more expensive tires until i called my husband and had him talk. They tried to sell us tires for wrong car. 2) Then was told car we be done in under an hour. Took two. There was no reason to tell me one . I told them i had to work and would come back. They lied anyway. They work on multiple cars not finishing by first come first serve. 3) I left and the tire sensor light was on, my tires under pressure. I guess i get what i pay for. I do not recommend, especially for women.
Quick service! I needed a plug in my tire after finding a huge nail lodged in the tread. Discount not only was quick (I was only there less than an hour) but, they plug tires for FREE!
Make sure you ask questions. I had to special order a tire. Paid a deposit. Was never told that an appointment time was needed. Waited 2 hours to be then told 5 people we ahead of me??? Tim is the rudest person I have ever had contact with. I need a set of tires for my other vehicle. Rest assurd I will pay more to go somewhere elae.
My 1st visit to Discount Tires turned out to be a horrible nightmare!One of my factory tires was damaged by large bolt, so I didn’t like the idea of putting mismatching tire, so I decided to replace all of them.I called this store and they gave me $392 quote and then when I went to the store they showed me more options to consider. I picked the most expensive option ($848).In the process one of my wheel stud was damaged then when drove on highway my car was vibrating pretty bad! I went back to the store to get better balance. They did balance and broke one stud in the process!I dove on highway and my car still vibrate pretty bad!I went back to the sore and they did new balance, but the damaged 2 more studs. Now Im at a repair shop to fixed my 4 studs and then go on a road test!Wish me luck please!
Very friendly service! I went for my free tire air check, there were 10 cars in front of me, so I waited about 40 minutes but it was worth the wait cuz its cold outside!
Always got the best deal on tires over there.
I recommend this shop very highly.Had a nail in my tire Ryan took me over to an open bay and Logan did the rest by making sure the tire was fixed and there is no more leaks, Great job guys
I had the pleasure of speaking with Brian and Jeff over the phone this am concerning my wifes truck. After calling around and speaking to others I decided to bring my trailblazer in .I definitely glad I did it only did they price match theyre direct supplier for me they even cut me some slack and charged me the valve stem ordeal as what online quoted me saving me literally about 50 bucks . I want to thank the guys at 25125 Ford Rd(BRIAN AND JEFF )for having me in and out . I arrived shortly before 1130 and here it is 12:30 Im already home with my 7 month old who was a peach while we were there.
If I could give them -1 star I will... Ive bought new tires from there and after I drove for only 7k they were gone ! I took the car back and they assumed that it was a mechanical issue, however they did not even double check or anything than they tried to get me to buy a new set.... Dont waste your time and money there.
Ok, I thought the quoted wait time was a little excessive but they got me out quicker than they told me so that was nice. I was leery about this location but the guys in the back were really professional and did a great job finding my needle in a haystack of a seeping hole, repairing it and sending me and my car fixed, down the road.
An excellent place for tires. The service here is fantastic, the prices are very reasonable. They continue to take care of you long after you have purchased the tires also. I strongly recommend going there.
I got some very good deals on my tires and they put them on on fast
I am a repeat customer. I actually live closer to the Lathrup Village location but I came here before and they did a fantastic job. They got me in replaced my tires and rims and did it without an appointment the same day! Ive been going there exclusively for the past year and a half now.
They the bast the meak sour you gat help
Had to replace 2 tires, Ryan was very helpful to show me what they have in stock and the different prices. He even used many Infographics to educate me about tires wear and tear. I highly recommend this place.
They are very irresponsible people. They wont pump air in my tire that I Baugh from them they say it has less then 15 pond in it downed I had to drive home in the snow while My tire almost down. Then I went to bell tire they pump it for me and they say it’s was 19 pound air in the tire they are very very rude and bunch of liars and irresistible people. Very different from other discount tire
AWESOME team of workers! Corey, Brian, Mollie and everyone who helped me put these good year tires and enkei rims for my Ford focus are awesome people! I havent had a bad experience at this place and I have been there twice for new rims and tires.Thank you DT of DBH!
Just stopped by for Air pressure and found this store 100 times better than the one on 12 miles Farmington hills. Kid who fill air was kind courteous and professuonal. They have fresh coffee inside and chips bags for kids.
Great service as usual! Friendly customer service! Quick and professional service. Will DEFINITELY be back again. Keep up the great work guys!
The staff has been friendly, helpful, and patient each time weve visited. Theyve given advice based on our needs (both for our wallets and our cars) and make sure to point out opportunities for us to save money or to receive rebates. I recently had to return because my tire pressure sensors were not working and was promptly taken care of. They honored the warranty on the sensors and actually replaced them with a higher quality sensor at no cost to ensure that I wouldnt encounter the same problem.PLUS they are always willing to fill my tires with air.The only downside is that they are too popular for the amount of staff and space they have. I have seen an awfully long wait develop in the store, even for something as small as filling tires with air.
Ordered tires...they came in same day...very good price....my only problem was waiting 3 hours to have them put on....The staff is very nice & personable.....I would recommend them....but they need more stalls so it wouldnt be such a back up....
They were pretty busy when I showed up, but Chad took care of me and even beat a competitor price and recycled my old tire for no charge.. Overall time was about 50 minutes for a single tire change, which was a bit longer than I expected.
Used to be an excellent tire shop. Last several visits have been very disappointing. Up-sell, promising me a completion time they missed by 4 hours, and the last fiasco was putting tires on my truck not even close to balanced.Sincerely hope they get their act together.
Very quick and good service
Young man was very polite, and professional when he put air in my tires, ask me about the air caps on my tires, but explained it was a rental.
Brian is awesome. Very friendly. Give the same respect towards people coming in for a free service as he would towards the people paying for tires. I experienced both.
HORRIBLE SERVICE!!!!Shouldnt even be 1 star.I will never do business with discount tire again. Bought a brand new tire from them on saturday. My husband brought our truck up to get it mounted. It was never mounted. It is sitting in the back of my vehicle when he vot home. Then When i myself returned to get the problem resolved on their mistake, it was not resolved. They charged me for a mounting fee on top of the one i paid for on saturday. Way to double dip in the little mans pocket. Now trying to get it mounted which should have been done saturday Discount tire is expecting me to wait over 2 hours. Not a happy customer.
Always helpful and honest. I only go to Discount that other place that rhymes with Hell Tire, is just that! Always trying to scam you into buying and paying more. Ok sorry, this is about Duscount Tire. They have been maintaining my vehicles, rims, tires and TPMS systems on all four of my vehicles for at least a decade. All the staff are friendly and as I said, honest about what you need! Sometimes there is a little bit of a wait, but they have a nice seating area with coffee and water. There are a few places within walking distance to kill time too. Youre going to wait no matter where you go, so you might as well only go to the best! Discount Tire.
Had a flat tire and even though I hadnt purchased at their store, the repaired it free. Been doing business there fot years and they are always great. I highly recommend.
It would have been 5 stars but q.c. was off this day and I received my car with the wrong valve cap..(Im picky) lol! But when pointed out it was changed and also I was given 3 extra just in case. Customer service still lives here and I couldnt be more satisfied with ALL of my experiences from my 350z to my Ford ranger 4x4 they have been the best around.!
Good prices on tires, great selection and excellent people. Their after install service is awesome too!
Lines are long and long wait times for service. i had already paid in advance and still took forever to just drop off 2 wheels to get tires mounted and balanced.
I was/am beyond impressed with the service and speed of this place. I am knowledgable of what I needed as Im an off-road enthusiast. They had what I wanted/needed in stock and had solid rebates that beat everyone elses price. I have told others how great of work they do and will be buying snow tires next week. The manager when finished even texted pics and test drove my jeep making sure all was solid!Its rare to find a place that delivers like they do! If your debating on going there dont- they will take good care of you/and your vehicle!
Got a great deal on rims and tires...and services were done in a timely fashion...
Very disappointed. I came in because I had a flat and was riding on a donut. I was told my tread wear was basically one tick away from needing new tires and it would be best for me to go ahead and get 4. I have current tires under warranty and for whatever reason, wouldnt be able to use the warranty...? (Still dont understand that one.) My grand total was approximately $424 with a significantly lower mileage warranty and with a $75 mail in rebate. There I was figuring out how much RAMEN Id need to purchase in order to survive for the month to afford some tires! Smh! I have a man in the house who understands cars and deals and he told me to walk out because that deal was BS. SO GLAD I DID. Went to a different Discount Tire location the next morning. My tread readings were entirely different and showed that I had LESS wear. I was told that my flat tire was too badly damaged to repair so I had to get a new tire. I informed the worker that I had those tires under warranty and in about 25 seconds, she told me because of the warranty my total would be $21!! Big difference! Shame on this particular salesperson for trying to get over on a woman during the HOLIDAYS. I will no longer return to this location.
Great location! They are prompt and follow appointment times and the staff is friendly, hard-working, and respectful. Will definitely be back!
Truly 5 star service! Very friendly, professional, and thorough. If you need peace of mind with your tires, wheels, and such, save your time and money - come here!
Im not sure about other Discount Tire stores, but do not go to this location for any reason. I went to this store to patch a tire and have my tires rotated. The employee initially told me that there would be no charge to perform these services. Afterwards, he informed me that my tire could not be patched because it was supposedly eroded and that I had to buy a new tire. I asked him to put my eroded tire back on so I could take it to another store to patch it. He told me that he is not allowed to put the tire back on or even inflate it. I told him that I did not want to buy a tire. He then told me that I had to. So to get my car back, I eventually bought the new tire. He never fully explained how the tire went flat in the first place. The whole thing seems shady, but I was in a hurry to get my car back and be able to safely drive it.I only live a couple of minutes away from this location, but I will never visit it again.
Lost a center cap in less than 30 mins! They purchasing me another but taken over a month so far...... lost cap Oct 15 finally recieved new one from them Jan 9th...
Got there today just befor 5:00 PM, after I explained to Tim my truck was in service with another DISCOUNT TIRE STORE IN LANSING DAY BEFORE!!!!!I might have a flat tire now, he said he only can put the air on it and nothing more because is close to 5:00 PM!!!!!Nice customer service!!!!!! after dealing with them sence 1995!!!!I ws very Disappointed of him and store but was very polite and quite about it!!!!! In outer hand BRIAN WAS EXTREMELY KIND AND HELPFUL TO PUT THE AIR ON MY TIRE! :)I made it to Lansing but I was worried what if I get a flat tire with trailer and car ON TOP OF THE TRAILER behind my truck!!! What a disaster that could be for me!!!!!:( :( :( :( :(NOT HAPPY AT ALL :(
Was worried about the bad reviews, but everything turned out fine. Had to order a tire that wasnt in their inventory. Was in the next morning, and they had it mounted quickly. Price was true, no damage to rim, friendly employees.
I am giving this location 3 starts because they rotate my tires, fix my flats when I need them to. However, when it comes to buying tires, they wont give you the best deal when compared to other discount tire locations. My last 3 set of tires were from a different discount tire location. I always buy my tires from discount tire, but not this Dearborn location. Also, when buying a set of tire call more than 1 discount tire location and I am sure they will give you a better deal than the first location you visited/called.
Love Discount Tire.Theyve won me over from BELL TIRE! I WILL NEVER GO TO BELL AGAIN.DISCOUNT TIRE! ALWAYS & FOREVER
The One on Ford Rd between Beechdaly and Telegraph Rd is one of the best tire shop you will ever be blessed to deal with ,twice the have checked my tire pressures ,recalibrated my tire pressures sensors ,fixed my flat tire at no charge if this is not an excellent level of service then I dont know anything in this life and mind you I have 33 years involvement in the auto service sector
I would recommend this place to anyone living in the Dearborn area. The staff here are so polite and friendly, their service is quick during the morning hours, and reliable with competitive pricing and great deals!! You guys have a lifetime customer.
I like discount tire. I dont go anywhere else. This was my first time at this location and the guy at the desk tried pushing me into new rims that I repeatedly told him I didnt want. It wouldnt be weird if I didnt see him try to do it to two other people when I was waiting on my car.
This belle tire is terrible and Chris the manager is very unprofessional and untrustworthy. He tried to scam me by selling the wrong tires just to make a quick sale. He is untruthful and negative, avoid at all costs.
Great store and so high on service level. Discount Tire never fails to impress. They have ordered in unique tire brands and sizes for me and always exceed expectations on service delivery
I have been buying tires here for years. The staff is outstanding. Prices are competitive. Comfortable chairs in the waiting room. Clean crapper. Coffee and water for customers.
They arent all that discounted.One tire cost us $60-80 and that was for a used tire.But, they get the work done and they are good.Always expect to be paying more than you think.
Waited 15 minutes to get my air checked no one came out until I called them waited another 8 minutes so 23 minutes total for 1 tire checked funny thing at least 6 people standing around doing nothing this discount tire need s new management I have been a customer since 1987 Michigan Ave store Terry was the guy there. Never no problems until now.
They are always polite and efficient.
EXCEPTIONAL SERVICE, FAST, FRIENDLY, NO FUSS CUSTOMER SERVICE. MY EXPERIENCE WAS TROUBLE FREE, PROFESSIONAL, AND EXTREMELY QUICK SINCE I WAS KIND OF A WALK IN. I WOULD HIGHLY RECOMMEND. STAFF WAS EFFICIENT KNOWLEDGEABLE AND PROFESSIONAL AT EVERY STAGE. TOUCH FREE SERVICE AND FRIENDLY. WILL CONTINUE TO USE AS MY GO TO TIRE SHOP. WISH THEY DID ALIGNMENTS THOUGH.
Brought my car in because the left-rear tire was slowly leaking air, took my car in around 3:30/4 pm and it was ready by 7 pm. Turns out there was a piece of metal stuck in the tire so they removed it & patched the hole up. Didn’t charge me a single penny either. Shout out to this place
A bunch of crooks work here, i bought road hazard on my tires about 4 months ago, the person(antonio) i bought the road hazard from told me it will transfor to the new tire if i ever use it and everything will be free of charge, so i have to use my road hazard on one of my tires. One of my new co-workers who was a manager at discount told me that they are going to screw with u,and he told me a bunch of other schemes the pull to get you to buy new tire and more expencive tires. But anyway I get to the store and guess what they screwed me(same salesman). He told me if i want to get my new tire i would have to buy new road hazard on my new tire or they would charge me $20 to mount my new tire thats the only way i get my new tire. So much for no charge replacement on ur new tires. So i will never get a new set of tire from discount tire, ever again.
Always had a good experiences here. My last interaction was with Zach Nelson, guys an allstar, helped me tremendously, above and beyond my expectations!
The dealers working there are very dishonest and very stubborn! The service is beyond terrible, theyll try to rip off any person and get away with it. Want efficient tires for the right price? Then this isnt the right place..no where near!!! Never purchased anything, never will. Take my word for it...
Very polite and helpful on the phone, friendly service upon arrival, the wait was not bad considering I walked in after work ( about an hour for a tire replacement). I recommend this store :-)
There was a total of 2 customers when I walked in and the cashier was very quick to make sure to ring me up for the most expensive tires they had but I had to wait 2 hours and 45 minutes for them to work on your car, and plus they worked on every other customer that walked in after me before they even started to look at my car. Horrible service, horrible prices, and horrible wait time.
Had a flat tire. I was 11th in line. They fixed the tire. Stayed open late. They finished at 7:10pm the managers and techs were outstanding.
Had an appointment at 2:30. they walk up to me at 4:30 to tell me they cant even install my tire. Customer service was great but they need to work on their time management, doubt Ill be back.
Always get the replacement certificates, Ive probably got three sets of free tires over the years.
This Livonia store is bad in service and are not honest, I had a new tire sensor with me to be replaced when I replaced all four tires, after the took the car in the technician said that I have two other sensors are brook, and the one I have does not fit my vehicle (even though it does), he wanted to sell me all new three sensors, I refused.next tire I will go somewhere else then discount tire they try to rib you off be aware
My salesman Steve was very polite and knowledgeable and the crew operated with such speed,you would think it was a nascar pit crew
I wouldnt even give them one star how horrible they are. I went to get my tire repaired and they were so arrogant not to check my tire or even put air on it. they were trying to scam me and try to buy a new tire when i recently got a new one. Also, the workers are VERY RUDE!!! will never ever go back their again.
Service was very good. Not sure why I made an appointment. It still took over an hour to get my vehicle in the garage
First thing they did was recommend high tire replacement. I went elsewhere.
Very helpful service. I arrive there on a Saturday afternoon fully expecting to be waiting at least 3 or 4 hours but they were fast and professional. Only waited 1hr.
Zach was a great rep he was more than helpful good service.
They scratched the fender on my brand new truck and refuse to pay for it. And when I say new I mean I owned it for one week! This was the Canton Ford Road location Canton Michigan.
Three hour wait to get a tire rotation & balance. A heads up make a appointment. Hopefully you wont have to wait as long.
My encounters at Discount Tire store on Ford Road has always been good. They greet, they are thorough, just busy, but overall still great
Ive always loved Discount Tire. However, Ive NEVER waited three hours to fix a flat. Sweet baby Jesus. Ive come to the wrong place. 😒😒😒🙄
They used to have great customer service until recently they got this new guy in down there, rude and condescending , bottom line is he dont want you around unless youre spending a bunch of money, Ive witnessed him being rude to an old guy trying to get some tires , didnt catch his name but it looks like a d☆ck, I will be taking all my cars Elsewhere for tires ,hes probably going to run that business into the ground
When we arrived and got up to the counter we told the guy what we needed and he tried his best to sell us 4 without checking the one he asked for the phone number but never asked our name told us it will be 90 minutes we waited finally i went up and asked he said 4 cars ahead of you i said no turns out we were never logged in right worst service ever
The staff was very friendly and fixed a leak in my tire for free, even though it was a newer car so the tire wasnt from Discount Tire. It did take well over an hour, but I cant complain for a free repair.
Total reviews rating 4.2
199 Reviews for Discount Tire 2023:
Review №1
2022-01-18One of the better discount tires out there. They are prompt professional and on time.
Review №2
2022-07-12Had a great experience working with their entire team, cant recommend them enough. I had a tire that needed replacement while traveling through and Chris went above and beyond to find the specific tire for my car. And Moe did a great job on the installation ensuring not to damage anything on my 2022 Supra. And all done on the same day!! Thanks again to everyone that helped me!
Review №3
2022-02-12The employees gave me the best service I could ask for. They kept their promises and answered all of my questions. The employee Jim Cody in particular was really good and I really recommend talking to him for assistance. I had a problem and he helped me solve the entire case in a very professional way. He got me an amazing deal for my wheels.
Review №4
2022-02-26Joseph and the guys in the back were very helpful and optomistic! I purchased my tires online with an appointment. I was all done in under an hour! Kudos to the team at this location!I would give 5 stars if they bring back the ice cold water in the waiting room along with a TV or radio for entertainment.
Review №5
2022-05-30This is my second positive review for this Discount Tire location. I dont care what my tire issue is...Ryan and Brian have ALWAYS taken care of the situation. I had not been to the shop in awhile, but as soon as I walked in and realized it was the same Brian from the past, I was so happy. Ryan was there as well. As usual, service was timely and great. On a sidenote, we noticed something was loose & hanging from under the car. Brian suggested Friends Auto on Ford Rd. It was a great referral as they took great care of me that same day, too! Thanks Discount Tire and Brian, Ryan and the team...you guys are amazing.
Review №6
2022-06-30This Discount Tire location just became my favorite tire shop. Everyone from the manager to the techs: super nice people. While I waited I saw and heard nothing but courtesy and respect for every customer that walked in, including me. Hard to find a business that takes care of people like they do at this store. Many kudos.
Review №7
2022-07-13I came in for a tire repair. The store was very busy and short-staffed, so my wait time was extended. I expressed my urgent need to get out of there and the store manger himself came out, pulled me to the last bay for service, apologized for the delay, and took care of my repair himself! If that is not great customer service, I don’t know what is. My tire was repaired and I was able to get out of the store by the time I needed!! I am extremely satisfied with the level of customer service and service I received. THANK YOU!!!
Review №8
2022-06-18Always the best service at this location. Brian and the crew really helped me out with a couple tire repairs the morning I was supposed to leave on an 800 mile road trip. They got me back on the road quickly and professionally.
Review №9
2022-05-14Have had NO issue dealing with Disount Tire in the past bringing my Mustangs to them because they HAD quality Tire mounting and dismounting capabilities to not damage my wheels however as of today I will no longer ever be a customer. To be placed on hold for over 15 minutes on a repeated Loop without anyone answering the phone to acknowledge the fact that Im on hold is just unacceptable and I typically would not go out of my way to leave a review but this right here was enough.
Review №10
2022-06-08After spending $1500+ on new tires, one starts leaking. They “look” at it and say theres a nail and a screw within 1in and they won’t fix it. We take it somewhere else and they tell us there’s a screw and a staple 2in apart, and one was not even leaking, they fixed it on the spot. Discount clearly didn’t want to fix it. They pretty much never do repairs, they just want you to buy new every time. They also told me that they at least put air in it but they didn’t.