Kerbside pickup
Yes
Discount Tire in Farmington
Categories
Location on the map
Farmington, Oakland County, Michigan, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Gender-neutral toilets
Yes
Toilets
Yes
Wi-Fi
Yes
Planning
Appointments recommended
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 248-737-7812
Site: https://www.discounttire.com/sto...
Site: https://www.discounttire.com/sto...
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:Closed
Discount Tire in other cities:
Comments (199)
Had two tires mounted at this location, staff was friendly and professionnal. I was not in a rush but they still got it done in a timely manner despite being busy. definitely would go again.
Phenomenal service! Kevin did a great job helping me through my tire issues
Front desk was a good experience but tried to charge me more than $100 for a tire because they did not want to replace it. Went to another auto care, taken care of right away. Just needed to patch the tire.
Disappointed with todays service. Made appointment for winter tire service. Only needed to bolt on front 2 winter tires. I made an appointment for 8am. Arrived early. At 8AM, was told I could drive vehicle into service bay. Service technician looked at my winter tires (which were already mounted on wheels) and stated that they were 2011 Wheels and that Discount Tire does not service Wheels that are 2011 and older. My winter tire/wheel set was purchased in 2015 so not sure why / how he could tell they were 2011 MY vintage. Technician said sorry but we do not service wheels that are 2011 and older and said Good Luck. I have never had this type of experience from Discount Tire. Usually very good experiences (Free Tire Rotation / Free Flat Repair). Never I have heard that they do not service wheels that are older than 2011. I ended up taking my vehicle to a competitor who quickly serviced my vehicle without an appointment (I did have to pay $33) but was not told that they would not service my car due to the vintage of the wheels. Discount Tire....unfortunately...you lost a loyal customer for life due to this experience.
So I had been wanting rims on my car for awhile, and when I finally got around to it, Mike was the one who educated me on the subject. He was SUPER helpful throughout the entire process. Very professional yet personal, and when asked on his expertise for what wheel I should choose, he was extremely insightful and instantly made me feel confident on making my purchase.Overall this store has awesome customer service, and did an amazing job on my new rims!
Brought the car in today around noon and was promised car by 5. Have an app to track it and said service would be done by 3:40. Got there around 4:30 and car had not yet moved and was told still 3 cars ahead of us but they were staying late to get them done. We have an event tonight and needed two cars. I understand staffing shortages but don’t take on more work than you can do in a day and let people know accurate timing. Extremely ticked off and will likely make it so we do not return. Made it well known I was upset as well with manager at location.
Even with a silly SNAFU today, I still like this place very much. I ordered tires a week ago and scheduled an appt to come in today. Turns out the tires did not show up on time, so I had to take my car back home with a plan to return when the tires arrive. HOWEVER, the staff were very sympathetic and apologetic. Hey, it happens. Outside of this incident, this place has always been great, and I love the free tire service which includes inflation, balancing and rotation. I always choose Discount Tire, especially since they have the best price when I compare to other tire centers, Costco and my local dealership.
Tom and Erick were super helpful and provided excellent customer service. I will definitely be back at this location anytime I need tires
Highly professional. Book in advance. Regular jobs are about one hour wait after checking-in. Will patiently answer all your questions and help as needed
Been going here for 16 years. You can tell they care but you can see they are also suffering from staff shortages. Pretty much need an appointment but they try hard to get you in and out regardless.
9:30 appt for a slow leak. Was fixed for free and out by 10:15! Great service all around
Brought the car in to address a leak in one of the front tires. The staff was professional and the service was quick, even when it got busy.
Very well managed shop. Alex treated me so well. Very professional, fast, and honest. Went out of his way to have my preferred tires delivered to the shop, and beat Costcos price too. Excellent customer service. Highly recommended.
Great service and friendly staff. Appointments can sometimes get pushed out by half an hour due to prior appointments but make sure you get an appointment. The place is always busy.
I was leaving out of the car wash when my tire pressure indicator came on and said that my tire was almost flat. Luckily there was a Discount Tire right across the street.I drove my car over and went inside where I was greeted quickly. The store was quite busy but they were able to squeeze me in for an appointment. Since it would take a couple hours I decided to leave my vehicle there and come back to get it.Within about 30 minutes of me being at home that they called to tell me that my vehicle was ready. I was all smiles, especially with all the things that I needed to do that afternoon.The part I need it was at a great price and the service was impeccable. I will definitely be going to this location moving forward.
Went to have my tire pressure checked. They saw a problem with my tires and asked me to step out and they showed me what the problem was. THEY CHECK YOUR TIRE PRESSURE AND FILL THEM FOR FREE. STOP PAYING ALL THAT MONEY TO THE GAS STATION. THE GAS STATION OFFERS NO ASSISTANCE AT ALL. GO TO DISCOUNT TIRE!
Kamani & Thomas was great they helped us a lot. We appreciate them thanks and the guys there were nice and informative
Attendants checked and filled tires. Very nice and polite young men. I really appreciated the service. I tipped, but I noticed some people didnt...cant imagine! Only negative - old tires everywhere!
These guys are the best in the area. Very professional, fast and friendly.Impressed with the quality of job they did.I had two of my cars all tires serviced there. If you need any tire service this is the place to go. Their price is pretty good compared with other competitors in the area.I will definitely use their service again.
Very kind staff here who helped me with a very unique situation of mine. I was in and out with new tires in a very reasonable amount of time. I would highly recommend this location.
Clean bays, all tools needed where easily found with easy access😀Great Team Work!!!!🙏❤
Bad experience… had my tires balanced but the technician put my lugs on crooked…. Well customer service was awesome! They quickly sent my vehicle to be repaired and apologized for the mistake. Mistakes happen that’s why I pray every morning! Never know when you gone have a troubled day.
Started going here after Bell Tire stole my center cap (first time going there too!) Discount Tire always takes care of their customers and when 1 of my center caps broke (16 year old plastic) they brought it to me in the lobby! Good prices and friendly staff
Great tire shop. Staff provided information and details on tires without using high pressure sales tactics. Ive since purchased two sets of tires here. Appointments available within 48 hours from my experience. Staff was friendly, helpful and knowledgeable.
Took my car here to patch a tire...they stripped 2 lug nuts/struts.
On their busiest day they got me in because I had an emergency and did not feel safe driving with my leaking tire. In my opinion, THE BEST discount tire. Ive tried other discount tire but this BY FAR has the BEST customer service and super helpful.
Simply my best experience at a tire location, period. In and out in less than 30 minutes for a full tire install, and the pricing for the service was excellent. All this while in the middle of a pandemic?? Thumbs up guys!
Got some great Cooper tires here in May 2020. Took back for free rotation and balancing. Great service. Gives you confidence. These tires are sooo much better than the mfgr put on my 2016 Renegade. Very pleased all the way around.Now, May, 2021.. woke to tire with 25 psi, v s. 35, took to Discount Tire....took me right away, fixed it, balanced it, free...all included as I bought the tires there. Cant beat it👍👍👍
Man Im here as we speak 6/12/21 10:00 am. Great staff. They went above and beyond. Not that I was surprised, just glad to get good service. The managers, the installers. Very nice experience. Highly recommend this location.
Great service and efficiency!!! Skylar did a great job and was supper helpful!!!
We had tire trouble a long way from home and came here for help. The staff was courteous, helpful, and very kind. They got our problem fixed in a timely manner, and we were back on the road. If we lived in the area, we would definitely come here again when we needed tires.
Long lines if you dont make an appointment. But they do good work, and they back up their warranties. I think every dollar I spend here is worth it.
This was the fastest tire changed Ive experienced! It took just over 30 minutes from the time I drove up!! They beat an already good quote I received by $60 and then, I also received a $70 rebate from the manufacturer. Friendly techs as well!! Definitely highly recommend and my go to from now on!
I have been buying tires from Discount Tire for over 30 years: the main reason; Road Hazard Certificates. When traveling around the US I do not want to have to worry about tires! It is extremely important to note that I had my tires rotated 4 days earlier at a different Discount Tire location - they didnt seem right the minute I pulled out of the driveway, but, since I had an appointment to get to, I decided to make appointment to have them rechecked a few days later. There are only 20,000 miles on these tires. After about 5 hours of research on the internet about tire noise I decided I would leave early for my appointment that day and checked and adjusted tire pressure in the front tires and took a 5 mile drive west on I-696. I got off on Orchard Lake rd and was going to turn around when I saw a Discount Tire! AND with no one waiting in line!Vince directed me into the bay and proceeded to rebalance all 4 tires- ALL 4 TIRES WERE OUT OFF BALANCE FROM THE OTHER LOCATION! Vince and the manager, Dustin were wonderful to deal with! I have found the only location in the area that I will buy tires from and have serviced in the future!
Kevin is a bad salesperson and has no customer service. I asked for my 2 front tires to be replaced and I was aware I had a broken stud. Was called and informed when taking the wheel off there was a stripped lug and it would need to be fixed. I agreed and told Kevin I had arrangements. Then began talking to me that it could be dangerous and so on and I agreed and told him I was aware and been driving like that for 1000s of miles. Then he ended his professional phone call with we will discuss the rest when you pick up the car. Saw my car and the new tires were on the back when I requested to be on the front considering it is a front wheel drive car. When I arrived another employee, do not recall his name, greeted me already knowing who I was upon entering and proceeded with, “All I got for you is it needs fixed” I said I understand but would of likes the tires put on the front as I requested. The employee began telling me that they didn’t put them on the front cause they were worried they were going to break a stud but didn’t get the okay to proceed doing the opposite of what I asked for. I would of taken my business somewhere else of got the problem taken car of before getting new tires
15 to 20 minute waits for air in your tire when you are the only car in line!
They really treated me right ! Great job.
Had low tire pressure. This place is always nice and helpful. Will definitely buy my next tires from them.
Always helpful even in the rain with a tire doing the slow leak dance!
The guys there always do a fantastic job with my tires! I am one satisfied customer.
I had a leak in my tire and I took my car to my dealer who said there’s a screw in the tire and I need to replace the tire for $270. I took my car to Discount Tire and they were amazing, they showed me the problem and they fixed it without charging me a penny! After this experience why would I go buy new tires anywhere else but Discount tires when they showed such amazing customer service.
High compliments to the team at the 12 mile road store in Farmington Hills, MI. As I was leaving work last night, I hit a pothole on the roadway as I exited the parking lot. Damaged my front right tire. Naturally my day is ruined but I was able to creep 3 miles towards home and came to the 12 mile store per my husbands recommendation. Alex Phelps waited on me. He was very pleasant, extremely helpful, and guided me to make a comfortable decision on replacing the tires on my car. The price was very reasonable and my wait time was fine. The store closed at 6PM but what impressed me most was when an older couple came in at 6:12 pm and they were given such honorable service. The husband was in a wheelchair and I overhead them pleading for help as they had been given poor service at two other tire companies. I was absolutely impressed with the teams willingness to assist them even though the store was closed. Please pass along to the team what a great job they did on Monday, 2/12/18. This was my first experience with Discount Tire and I will definitely be back for future service. I really appreciate the great customer service..
One of the less busier Discount Tires. Always very friendly and willing to find a solution for every customers needs. Pleased and will return.
Brought in my classic car and they handled it with due care. Exceeded my expectations. I liked Discount tire before but love this location. Made appt., sat on my car, came and got me, pulled in, serviced right away and I was on my way burning rubber again.
On the busiest day of the year, first snowstorm and everything, service was great. The guys had such a backup that they had to stay until midnight to get it all done. What a great staff. I do wish the system would send out a text for weather conditions that would make my wait longer, or a text when they start my vehicle instead of just when it is done.
My tire only needed a patch but they were trying to replace it completely. But they called me saying there is a hole on the side although I just checked them with honda and they were perfect. The hole looked new and looked someone did it with a knife intentionally while putting the patch. The worst place ever. Will never come back and do not recommend it
Tried coming here to get new tires. The first salesman to help me was helpful and knew I was shopping around. He quoted me some prices which were fine and I left. I came back after looking at other places, and this salesman only wanted to push their #2 tire for my car. After I told him I didnt want that and I wanted something else, he proceeded to tell me that they arent capable of printing receipts in the store (I watched another man print a receipt. Everything works fine) and if I wanted service I would have to make an appointment. Never going here for service.
I am very sorry to write this because the people in the store seemed very nice but I have to report what happened when I took in a tire to repair a flat. I was told that they couldnt fix it because it had already been repaired and the repair was failing. I didnt remember having a flat in the past so I took the car to another garage where they found a small nail and fixed it. WTF???
I phoned the store the day before explained my issue, booked an appt.4the next morning @ 10:30am.Discount Tire removed my front right tire approx.10:50am.Found metal shard, all 4 tires had 2b replaced, I was shown all the reasons why replacement was needed! I went inside the empty showroom w/employee,Dustin, I spoke w/Dustin on the phone the previous am. He listened to my $$ limits 2 spend, offered me options to purchase a# of different $$ and quality. Financing options were offered. The problem now, the store used to have a large staff, office staff and technicians in the work bays.No longer is their office staff, thus Dustin performs all functions to sell, repair install,handle customer paperwork w/filthy filthy hands due to tire installation.Thus receiving paperwork is undesirable. All in all Discount Tire will still be my store of choice. Covid has changed everything world wide. Pls. Vaccination, masks, social distancing is required to live on planet earths VIRULENT DANGEROUS WORLD.PLS.PROTECT ONE AND ALL LIVING CREATURES AND YOUR FELLOW HUMANS.
The tire replacers are awesome! Did NOT feel safe in the waiting room, as the manager did NOT uphold COVID mask wearing for the people waiting inside. :/ Waiting outside on a bench in the freezing weather because I don’t feel safe inside.
Been coming to this place for years - been the go to joint for my family and has never let us down. Reasonable prices, great warranty service for tires that Ive used over 5 times thanks to my thin rubber and quick service makes this an easy choice. The guys here are knowledgeable and professional, cant beat that.
Excellent customer service from Anthony. Staff was pleasant as well. A bit of a wait to check in - even with an appointment, but it was a very busy day with winter approaching. I highly recommend this location (Farmington). Im pretty sure they changed my radio station to the one thats playing Christmas music too early in the season though - lol.
This pandemic has caused a lot of stress for so many, including myself. Today on my way to work my tire went flat due to a nail and was stressing hard as I didn’t have much money and was on a time crunch. They got me in ASAP and started working on my car immediately. Andrew helped me out and was seriously an angel for helping me with this and I appreciate everyone’s help!! Will be recommending them to everyone!!
Very friendly staff great guys working there they looked out for a brother and loved for the best price tire for what I had to spend ill recommend them any day there was a bit of a wait but greatness takes time thanx guys
Been coming here for a while (because its close to home) so maybe the fact that Ive purchased here before meant I got better service BUT... I came in with a nail in my tire (8am). They fixed the tire for free, put it back on the car, put the spare back in the trunk and I was out of there within 30 minutes, even though there were 4 people in front of me when the doors opened.They did make some recommendations for new tires as mine were running a little low, but no pressure after I asked them just to fix the tire.
Erick was super professional and friendly. Changed my flat tire in under 40 minutes. Tommy was also very helpful
Bought all 4 of my Nitto Motivo Performance tires here and never had an issue. Always fast and quick and affordable service!! Reaching out before you come to get more info on what you want to buy as well as scheduling an appointment to get the service done seems to be the best option! Either or theyre great!One technician also pulled me to the back to let me know that I needed a new Wheel as it was bent, which TROY AUTO CARE never did after my car was in a small accident.Thanks to everyone there!! Ill be back with my replacement rim to get it mounted! Youtube channel coming soon! LOL Amazing team there!!
Kevin was so helpful and prepare to do the job. i will recommend this place for anyone who need new tires or any services. The staff was courteous and helpful also. They actually have optionals when it comes to tires and rims. they got me when i needed it. a1 service. Kevin is an awesome manager.
I came here in the middle of a Michigan winter with a large crack in one of my tires, just as the store was getting ready to close up. There was a handful of people in the lobby who were waiting for their cars to be finished. I walked right up to the counter and someone helped me immediately, walked with me to my car and I barely had to wait 30 minutes before my tire was replaced. The worker offered me an option to protect the tire with their care plan, but I declined, and he was not pushy like a lot of other sales people might be.I was so relieved that they didnt push me away and that they were attentive from the moment I walked in. Im sure Ill return should the need ever recur.
Exceptional hardworking team! With the first snowy week of winter, they were incredibly busy, working till midnight in this cold weather to get all the cars done! Thankful for all the professional and great work they do to help us drive safer this winter.
Great service here. Both of the services writers I dealt with were helpful and knowledgeable. I had a set of tires that were under warranty and had excessive wear. I received a $400.00 credit towards my new tires. Awesome!
These are my go-to guys for tires and repairs. They always fix my punctures for free, no questions asked. Great service, great quality work, highly recommended.
Great turnaround times if you have appointment. However, cars I have brought over for tire rotation this last few timse, the valve cover is loose on one side and I lose one of two valve cover every time. WHY ???? Its not that hard to tighten it. Happened to every car the last time.
My tire kept losing air. I stopped in at lunch to see if someone could look at it. I waited in line for 10+ minutes while their two sales people helped other people and answered the phone. Finally someone acknowledged me. I told him that I was on my lunch and in a hurry. I couldnt be more clear. He took his time walking out to look at my car and then said he didnt know why it was losing air. He said I could get some air to get me through and come back (since I couldnt leave the car) but had to wait in line, at this point behind two cars. There was no one in the van in front of me and no one filling the tires. I waited another 10 minutes and finally left. I will never go back to the Farmington Hills location! Their hours are terrible and they were not helpful! Novi, however, rocks. They are very helpful, seem to be cognizant of peoples time and were nice and professional! Thankfully I made it to Saturday. Seriously no late hours during the week? Ridiculous!
I had my car towed to this place on a Sunday gave them a call first thing Monday morning at 8:00am to get ONE tire exchanged due to my warranty. I spoke with someone he said he’ll get on it right away and give me a call back. 3 hours later never got a call back so I decided to call and couldn’t get through for hours. Finally 5:30 comes around and I speak with someone who told me to come in at 8pm after their hours and my car would be ready. Now we’re 13 hrs into the day and my car is still not ready. I arrived at 9pm giving extra time and when I arrived they told me to wait another 45 mins. So now it’s 10pm the day is completely over and I wasn’t able to go to work because of the inconveniences. Personally I would never come back to this discount tire location due to the inconsiderate attitudes and how long it took to exchange one tire. Absolutely worst experience ever!
These guys are really willing to work with you. Make sure you get the tire road hazard warranty. It is worth it. Michigan roads pretty much leave you needing it. Their customer service is excellent
Place would be decent if they got rid of the Gen manager
Always friendly and fast service. Ive been to other discount tires around the area where Ive caught the workers trying to con me into buying something I never needed, but thankfully I know enough about cars to get by. Ive never had any problems here, or felt uncomfortable. When Ive been in a pinch, with a destroyed wheel thanks to a pothole they provided me with some great options to help me work things out, and get a replacement asap.
Excellent service every time I use this store. Really whenever I use any discount tire I really appreciate the customer service. When I frequent Bell Tire not pleasant always act if to overwhelmed to be pleasant or polite cold short answers if they can not assist you. Also, Im not just saying this I have written reviews on the lack of professionalism from Belle tire that I received on numerous occasions.
Great place, the service is awesome, the staff is fast, friendly, professional, and will talk to you about what they are doing, why something can/cannot be done. They will also go out of their way (picked up a tire after hours in personal vehicle for me) to help you. Oh, and they will price match tire rack and other places. Always easier (and quicker) to get work done locally
This used to be a great location, but in the last couple of years, it went downhill - horrible service, rip-off artists. I used to service all my cars here and probably went through 10 different sets of tires in the last 10 years until recent management change. Recently, both the first hand experience and what I heard from my coworkers was just just horrible. Walked in at 10am to get my winter/summer tires swapped. One set of tires was purchased from Discount Tire, the other set is original. Store was almost empty with a couple people waiting. Nobody at the register. Andrew walked in from the shop, didnt acknowledge my presence at the counter at all, then 2-3 minutes later asked me whats up?. How about a Good morning or Ill be with you in a second. I told him that I need my winter/summer tires swapped, after 2 minutes of silence of him looking up my purchases in the computer, he said it will be $216! $216 to get 18 tires swapped - he explained it as its a BMW (3-series), $15 to dismount, $15 to mount, $19 to balance and $5 run-flat fee. Seriously??! Separate fee for dismount and mount? Did he pull it out of his behind? He said it with a douchy arrogant smirk too. I just said OK and walked out - shocked by this treatment and the rip-off price. Went to Belle Tire and paid $79 for the exact same job. It sucks because this place used to be my go-to place for tires - had the same exact same swap done many times before and paid $19.Coworker had exact same experience - you drive an expensive car, you should expect to pay more... what the hell kind of BS logic is that? I am hoping its just Andrew and his attitude and not the store policy...
I became stranded with a flat tire with my baby in the car. The manager Kevin provided excellent customer service with fairly helping me solve the problem and get to discount tire. This place has great customer service and because of this reason I will always remember, and continue to drive out of my way just to bring my car here every winter for new tires. Thank you Kevin!
I’ve been here multiple times and despite them always being busy, they have always been honest, professional, and quick. The staff is very friendly.
Just went in for tire prices. Will probably return to purchase tires
Very helpful and friendly staff. Definitely recommend.
I normally take all my tire business to this store. It is convenient, friendly, and fair I was not happy with my latest visit. 9/15/18. I was considering replacing the front tires on my car. I will be trading in this car in the spring, so I was considering economy tires. When they didnt have exactly what I was looking for, I was ready to leave, and make the decision another day. The salesman (Mike) offered me a higher priced tire for the price of the economy tire, to keep me from walking out the door. The savings was $20 per tire, so I agreed. When I came to get my car, it had the low price tire, not the one that he had offered. I was checked out by a different salesperson, and I didnt feel like spending the emotional capital, or additional time to make sure Mike knew I felt he had cheated me. Mike, you win today, but I will not be coming back to Discount Tire in the fall to put 4 new tires on my other vehicle. I will shop somewhere else.
The service person could have explained the warranties, I had to ask. Upon leaving, I saw a AAA sticker, I have AAA, was there a discount? The service was good. I didnt feel like I was a valued customer.
Slow and with their free air check...took forever. I even called ahead but still took a walk into the building and wait to get someones attention. Service at this location has gone downhill for quite some time. They always seem overbooked. Always at least an hour or more on any type of service where they actually have to do more than fill the air in the tires.
This review isnt something I want to write, but hoping it helps spare someone their time. I have brought my vehicle here for new tires back in June and had great service. I brought my car in to have a leak in my tire fixed and the gentleman told me an hour and a half before they can have it done. I understood the wait because they were busy and I was willing to wait. Two and a half hours go by and my car was never moved. When I inquire about it, I was told another hour or so. When I walked in, it shouldve been communicated to me that it would take close to 4 hrs OR I shouldve received an update as the workers can see me sitting there for 2.5 hours. I understand it can get busy and things happen, but I felt completely disregarded and spent my morning wasting my time.
Amazing customer service! I had a leak in one of my tires and Alex helped me out at 5pm on a Saturday. Saved me a tow and 2 days of pain. Always buy my tires from these guys and never let me down. They replaced one of my tires for free when it got damaged on a pothole.
Under staffed, waited 25 minutes in line to talk to the salesman. They dont answer any calls. Bad service
Discount Tire offered courteous, efficient and timely service. They quoted a very competitive price to replace 4 tires, replaced old tire stems, and completed the mounting in the time frame promised. I also noticed they checked tire pressures for free.
After blowing a tire on the highway from Detroit on our way home to Lansing, we pulled into Discount Tire on a donut. Elliott went out of his way to get our tire replaced as quickly as possible, despite there being many other customers waiting. We had considered driving the rest of the way home, but Elliott told us he would not feel right about it if we did. He even called another location when it turned out they didnt have the necessary tire on hand. Overall an excellent, fairly priced experience enhanced by a caring employee.
This is the first chance Ive had to get my summer tires on my husbands car as weve been stuck in Canada because of the coronavirus. These men that work here deserve a vacation for continuing on in this crazy heatwave.Thank you so much for showing up and helping people like me who have no idea how to switch over tires.
Always have a great service everytime i go for service
Courteous, prompt, and knowledgeable. I have purchased 5 sets of new tires from a few Discount Tire locations over the last decade. The team at this location, however, exceeds expectations by making the customer feel informed about their purchase and offering the best deal they can. Ask for Alex, he is good with people and knows his tires.
Excellent ! And Kevin was quite helpful.I just brought my saab ; up there 2 days ago, after moving back into the area. He made the trip there worth it !Definitely recommend .. And i am coming back after 5yrs. Without a doubt.
I had a window of opportunity to get my tires rotated and scheduled a time. Was there 10 minutes before my appointment and was still waiting for them to even inspect my car 35 minutes later. Poorly managed! I had to make them give me my keys so I could get it done at the 23 Mile and Shelby location. Was there for under 2 minutes and had the keys in my hand to drive away in 15 minutes. True professionalism at this location!
I made an appointment I needed 4 tires I knew of at least 3 they were honest and gave me an appropriate price for 3. I still need 1 more. I will go again excellent service.
Terrible service I waited about 30 mins with a 3 year old I had my own tire and had a flat because I couldnt buy a new tire I was turned away ( I even offered extra money to put my tire on my rim) but was told no and wouldnt even let me air my tire up to get to another place they let me drive away with a 3 year old in my car with a flat tire I will not forget the poor service and treatment I received or the danger my 3 year old was enforced by discount tire. And to make matters worse the salesman was also not very friendly to me or my son
They just want to rip you off!! I put a set of pirelli tires on my car and when they had about 25000 miles on they i was told I needed new tires although tires were still under warranty. THEY SAID THAT THEY CANNOT WORK ON THESE TIRES BECAUSE THEY WERE LOW ON THREAD but my tires had 50000 miles warranty and i did alignment regularly. They just want money and they don’t care about people safety. Be wise when you buy there.
Nick, the store manager (and a couple of other guys there) took care of my 2002 Honda CRV tire issues real fast, demonstrating exceptionally good manners and very high level of professionalism. I have to admit that Ive never seen such fine and friendly customer service in any other tire shop... 12 mile Discount Tire shop in FH will be, from now on, the only place Ill be using for all tire and wheel related needs. Thank you Nick and other guys!
They helped me out with a low tire and did equal pressure on all 4. Its a vehicle I have not bought tires for from them so it was even more appreciated . All their stores are a plus
We (two coaches) were heading to Grand Rapids (with 100 miles to go) for our playoff game when we had a flat tire. We thought we were going to end up missing it. We tried one other tire place in the area first (who treated us like we were idiots and tried to oversell big time) before calling this Discount Tire. We explained our situation to Mike over the phone, and he could not have been more helpful. He got us in and out as quickly as possible, and didnt try to oversell or anything. Ive never had a better experience with any sort of car issue. If I could give this place 10 stars I would.
I arrived at this store @ 5:02 PM. Kevin told me they closed at 5:00 PM. He told me to give them a few min. and they would still be able to put air in my tires. Thanks Kevin I needed air bad. Donovin came to do the air he was very professional and kind. Thank you Discount tires for a great experience.
12 mile Orchard was Very professional .And demeanor. Spoke with Dustin the store Manager. He is a very good Lad! 😊
This was my second disappointed visit here, which makes it %50 positive. Expect a long review:This is one of those places that only mean Discount in their name. They no longer compare tire prices with other tire stores, so if You want a fair or discount price, bring a public ad from your mail or newspaper then call to see if Discount Tire has That make And Model, then if they have that set of tires, only then they will match it. Not beat the price, match it. As with most retailers, they will not accept online ads. But the service is still cheaper and guaranteed as long as you purchased the tires from them, nail in the tire, flat, slashed, anything. But bring a book, because they are very busy after normal business hours.If you dont mind the after-work wait, they will check your current tires, tire pressure sensors, any leaks, and top off your tire pressure for free, no matter whom you bought your tires from.Because my newish vehicle has a dumb faulty Tire Pressure Sensor Monitoring System, Discount tire will replace them $60... per sensor. But then again, theyre guaranteed here. I am not sure if the guarantee is for life though.
CHRIS, JD, and ANTHONY were amazing! Assessed and fixed a leak in the valve extension on my motorhomes dual tires....for NO charge ...I will certainly return when I need new tires. Professional, friendly and accommodating!!! Thank you guys!
I love that they have free air. In this particular location it was a little difficult to locate their air.
Had a great experience at this location today with my first tire rotation, and balancing, after buying my used car. Darius gave exemplary customer service and the work was quickly done.
THE BEST CUSTOMER SERVICE! Wont take you for a ride on new tires and repair service. Honesty is a rarity these days, their prices have always been fair and discounted.
I always get excellent customer service and the best prices here. They also fill your tires with air for free if needed
They had a very short wait, got my truck tires rotated and balanced and did a professional job. Customer service was awesome, these guys enjoy their job.
Brought my car in because my tire pressure kept falling. they looked at my car and told me thst I had a nail in the tire. They took it out anI didnt charge me anything. Its a new car and I didnt even get the tire from tben. They were professional and nice and I will be going back.
Recently I have to go mostly for the air check. First they dont acknowledge you. You have to stay in the line at least 15 to 20 minutes. If no one ahead of you still sometimes it takes 10 minutes. Parking structure have little potholes as well so you have to be careful with it
J.T. and Mitch displayed great customer service on a tire repair before I even entered the store. Called around to check on a specific tire that wasnt in the store. Once I arrived, Mitch took my tire and repaired, balanced and mounted for free. J.T. and Mitch looked over the work to confirm everything was correct and on my way I went. I talked to everyone at this location and they all where very helpful.GREAT STORE!!!!!!
I went at the beginning of winter so it was quite a wait, but worth it. Ive had no trouble with my winter tires and they disposed of my worn tires but bagged and returned my good ones. Friendly service.
Price was different from what I was quoted over the phone. I provided the tires and just needed a simple swap. They couldnt get my vehicle started and one of the service guys got defensive when I questioned him. I decided to start it myself...turns out they didnt have it all the way in park. When I finally got it home, I noticed they cracked all the hub caps, which were only a month old. When I called to tell them, they denied it. Aside from that the front desk help were great. Overall I wasnt pleased, but this may have just been one of those cases. Id consider going there again, but with a more watchful eye and making sure i get a quote in writing.
Sept 2018I came here after 5pm and although they were busy & probably trying to wrap up the day, they did not at all make me feel rushed and took care of my tire promptly. The manager and staff are professional and proficient.
Great customer service on the front end educated me concerning tire wear and tear and need for rotation etc... then I’m waiting and I’m watching customer come in after me (no there was no appointment I over heard when they arrived) getting serviced before me... how does that work? How is that determined... well that where they lose 2 stts with me
First time ever going to a discount tire. Good experience. Though they never called me when my tires were done. Said it would be 45 min and 2 hours later still no call . Had to call my self.
These guys are super slow. Workers are standing around and doing nothing while customers are waiting for hours. Even the free air check was taking literally 30 minutes plus. Always trying to sell instead of looking and fixing the issue. Will not recommend.
Wonderful commitment.The newer front desk young guys really are helpful , gentle unlike some of the older employees.
I went in here to get a bolt out of my tire, I went in and spoke to kevin. Hes a guy you think is reliable and will get you what you need. So i tell him about my car and tell him its the front right one. He goes out to check and comes back to tell me that all my tires are gone. Im gonna have to get new ones. That there beyond repair. Tells me that if hes gonna fix it that it would break the tire. I know a lot about cars, i knew he was trying to get me to buy new ones. So i went over to belle tire on 7 mile, in livonia next to walmart. I asked them to take the bolt out, they did it for free even though i bought my tires from discount tire 4 years ago. They got the bolt out and repaired the tire even though kevin said it waa beyond repair. Never again will i be coming to this discount tire ever. When someone lies to you when you have been coming to the same tire shop for the past 10 years.
Needed a quick tire repair away from my usual go-to location. Staff handled issue quickly with minimum wait time....even for a non-regular customer. Five stars.
I want to say thank you to the guys at discount tires in Farmington Hills on 12 Mile Road and orchard lake road. thank you for taking care of me and my vehicle especially my tire I had a rim leak at least I thought it was a rim leak. I came in just to get some air in my tires and the guys took my tires off and actually found out that it was not a rim leak the leak was coming from my valve stem after they had found the issue they fixed it and sent me on my way free of charge
Had a couple tires replaced last week and the experience was about as good as it gets. Competitive pricing and quick service. Tech who replaced my tires (Anthony) was able to identify rim damage and relearned the TPMS quickly.
Horrible experience. Alex basically told me that I was a liar and trying to rip off the store. By bringing in a flat tire that I bought from them and paid for the certificate for. Absolutely rude. I will drive 100 miles on a flat before I ever return to this store and I suggest you do the same. These guys are two faced and when you turn your back theyll call you names and even belittle you in front of other customers.
I come in a few times a year with trailer tires and lawnmower tires needing repair or replacement. The staff is always eager to help me and also give me the best deal possible. I will drive further for the 12 mile store because of the service I receive.
Good service, kind, professional, best Discount Tire Ive been to. I go to this one while at work instead of the one near my house on Gratiot, which Ive had terrible experiences with.
The technician that installed the center cap on my factory aluminum wheels did not secure them properly. Two of the four covers came off on the way home. The two that were still on the car were loose and would not have lasted much further. The manager said that he would replace them. I waited 2 weeks for the replacements. Instead of replacing them with new parts, Discount Tire gave me two beat-up caps that looked like roadside trash. CHECK THE INSTALLATION BEFORE LEAVING THEIR LOT BECAUSE YOU WONT BE HAPPY WITH THEIR SOLUTION TO THE REMEDY TO THEIR MISTAKES.
My Hertz rental car had a screw in the tire. Hertz wanted me to pay $80 for them to come out and they wanted me to drive it to the airport to exchange the car. Discount Tire fixed the tire for me for free in less than an hour. Saved me money and time!! Highly recommend this place!!
Things I saw, reasons you might want to find another store to buy tires at.I showed up a half hour early for my appointment, they didnt start on it till half an hour after the scheduled time, which is OK I guess, as long as they do a good job and dont rush it.While I was waiting for my car to be done I observed many things done poorly on other customers vehicles.A very heavy SUV was lifted with their universal floor lift which has 4 very wide (12in x 12in) or so rubber pads on it. This store decided to stack 8 approximately 8in x 8in rubber pads on top of these, 2 high each. Probably not a safe way to do it.I saw a Grand Am or Grand Prix with a ground effects package that was a bit beat, but still its some customers car, they lifted it with the wide rubber pads on the edge of the car, right where the plastic ground effects where attached. They did it near the front wheel well where the ground effects plastic actually dips lower.I saw one worker constantly use a metal screwdriver to pop off decorative covers and trim rings.On more than one occasion I saw workers lean tires up against the bodywork of vehicles.Probably the worse thing I saw was the way at least one worker was finishing off tire installations, including mine. It was nice that he had a torque wrench in his hand, its to bad he didnt know how to use it. Wheel after wheel he tightened the lug nuts in a circular pattern.Lug nuts MUST be tightened in a star pattern, skipping every other Lug Nut so the wheel and brake rotor gets pulled evenly down. Failure to do this may cause your brake rotors to warp and your last lug nuts will not be torqued to the same or proper specification. If youve had your wheels worked on at this store recently, I would take your vehicle to another and have them re-torque your lug nuts.At the time I was watching this, I thought perhaps something new about circular torquing had been discovered, but when I got home I found even Discount Tire warns you to not tighten your lug nuts this way, and further research online showed me why.After seeing this all I wanted to do was get out of there. I went home and used my own lug wrench and jack to see how tight the lug nuts where. My car, and most cars with aluminum rims require lug nuts to be torqued to 100ft/lbs. The amount of pressure I had to put on my lug nut wrench to loosen them, I can tell you they where NOT at 100ft/lbs but far higher. And the pressure required on some Lug Nuts was higher than others. I verified this by re-loosening the lug nuts I had torqued with my Craftsman torque wrench to the proper amount and the pressure required on my lug wrench was much much less than what this Discount tire store had done.The staff was very nice, the manager not so much. The staff was working very hard, and seemed to care about what they were doing so I put these failures down to management and poor training.
Fantastic service, easily helped and quick. Definitely recommend this location.
Had 1:15 appt. Its 1:30 now and I cant even find anyone to acknowledge that Im here.
Awesome! Employees seem friendly, only me & 3 other customers there this early Friday morning. Service was fast! I was in & out in no time. The place is nice & clean too!
Easiest to deal with. they back their service with warranty. unlike Firestone who will just tell you to get lost after providing you with tire related service.
Mark was super helpful and friendly!
Great service and very friendly.
Good people and good service! I highly recommend this location. The lobby is a decent size and they have parking just north of the building.
Horrible customer service I waited from 1pm-4:40 for a ride rotation and I was told 2 hours. Then when they got to me they inspected the tires and said they couldnt rotate because it was worn. So basically I was there like I worked a part time job with no pay!
Needed a tire plugged on the work truck. Out in an hour and everyone was polite. I was impressed by James (w/ the ink) pulling my truck around and being very professional when he didnt have to be.
I LOVE THIS STORE!!! Excellent customer service! The manager Tom is just AWESOME!!!
Each and every time I go to Discount I get excellent service and this time was nothing short of my expectation I just came to get my tire checked because I hit a curb and the tire had a little tear on it I was informed that the tire that I purchased had a rim guard and that everything was okay and he checked the air pressure and put air in all four tires
Scheduled appointment was prompt and I my nephew Elliott did an outstanding job. The office people were very efficient and helpful as well.
Picked up a nasty nail... Caused a slow leak... Fixed it for free... Because I bought my tires there...In and out quick and easy this morning with a 9 AM appointment...Thanks Kevin...
Friendly and knowledgeable - just not the fastest during Michigans world-famous pothole season.They should hire someone to sit in a back office and take care of phone calls while the line piles up.
I understand it’s busy. But don’t say the wait will be 2-3 hours if it’s not going to be. We dropped the car off at 1030am and did not get the car until 505 pm.
Friendly staff, reasonable wait times, good prices. Ive always had good experiences with the guys at Discount whom I feel treat their customers well.
Outstanding, my car limped in with a slow leak, a piece of metal punctured the tire. They were able to fix it with a plug.....no charge!!! Great HONEST place.
Great group! Checked my tires and even patched it for free! Very happy with there work.
Great customer service. Tires wore out too quickly and they gave me proper credit towards a new set .
I always feel like an appreciated customer here. The employees are kind, and the free coffee and ability to charge your cell phone while you wait is great.
I had a flat tire so I was looking for a place to fix it. I called my dealership and Belle Tire but they were going to charge me at least $20. At Discount Tire they did it for free. It didnt even take long and the staff was very nice and professional.
Got me in and out. Was very friendly and helpful. Not to mention it was rainy and cloudy so I really didnt want to be out. But the location in Farmington Hills was great.
Great place to get great service for your tire and wheel needs. Friendly staff and welcoming atmosphere make you feel right at home.
Prices are competitive but beware of sales practices. The state there are rebates then after sale is done tell you something else. I need to trust who I work with.
Good customer service. Spent extra on my tires after it was recommended but didnt feel swindled.Will come again.
Kevin and his team did a great job hunting down the tires I wanted from another store -- they went the extra mile. Much appreciated.
Excellent service. Fast rotation & balance done in 30 minutes.
Very poor customer service. No matter how long you stand in line they dont acknowledge you. The waiting time is way to long. If you get lucky they will call you in half hour.
Its always busy and I dont know how safe I feel going here alone as a queer / feminine person, but they get the job done.
Great experience. Nick Godard took great care of us. Everyone was friendly, helpful, efficient. We appreciate good service. We will definitely be back!!
They gave me the best deal on my tires and were very professional throughout the process. I would trust them with my next set of tires.
Very busy, so make an appointment if visiting in November. In spite of being really busy, the staff was very courteous and patient. My snow tire install was completed ahead of schedule.
They had great service, and were very helpful& nice.
This is the greatest place. Very honest and helpful. The staff goes out of their way to be of service. Several families we know have been going there for over 20 years .
Long time customer with Discount in Farmington Hills, 12 Mile & Orchard Lake. Stopped in because I had a nail in the tire of my lease car. Thank you all for taking care of me and fixing with no charge!
Excellent service. Plus, I was in and out in about 30 minutes after a switch from winter to summer tires and balancing.
Great service. Excellent employee (Chris) waited on me. In and out quick for a carry in flat fix. Thanks so much!
Very nice service! Reasonable price and nice quality. Will go back again when I need to care my tires.
They were very busy but worth the wait. Went out of their way to get me help from my auto company and get my new tire for free.
Great service to change to snow tires. Friendly service and booked us in when no one else could. Highly recommend.
Really pleased with the tires I got today. I think I went at perfect time because I was in and out in less than one hour.
I was out of town on business and had a tire blowout. This location had the tire I needed delivered and installed the next day. Top notch customer service.
Top quality service from Andrew Barnes! he is friendly, helpful, and quick to answer any and all of my questions. 5 stars.
Great service! They could have easily charged me $55.00 for a new wheel I asked for, but fixed it for me instead!! Thanks!
Go see Alex,Tom,Nick and the crew here for an amazing price on tires, Wheels and a great warranty! You can never go wrong at Disciunt!
Even though it was probably the worst day of the year to get tires they did an excellent job of communicating how busy they would be and took care of replacing my tires very professionally.
I was a walk in for 2 new tires and I was out within an hour. No complaints.
Fix my tire for free
I had went there to get a rim fixed and they put the wrong rim on the wheel. And when I had told him about it, he got defensive....like I didn’t just buy a brand new rim/tire
Truly the best place for any service.. my van never ran better.... 5 star.... hands down.😁😁😁 Best part... Its was all free... 💪💪👌👌🍍🍍🍍🍍🍍🍍
Very good staff. Excellent service. Thank you Skyler
Dustin is absolutely the Best manager in the tire business!!! AAA+++
Cant complain. They fixed the leak in my tire for free and changed me off the spare no questions asked out the door in 30.
Every time Ive been here the staff has been really helpful. Its always busy here. Thats a good thing.
Not a friendly STAFF!!!! They take to long for service, where i can go some where else to go get tires. BelleTire!!!!!!
I love these guys!!! They did my tire rotation and balancing for free and I didnt even buy my last set of tires here!!! I should have!!!
Only needed a quick fix while I was in the area; they were courteous and accommodating. I havent been disappointed with any Discount location yet.
Very good prices, very very good servicefor tires, thats about as good as you can get.
They were friendly would recommend them Moses Hobbs
Went here to get a problem tire filled. Anthony told me he filled it, but he really wanted me to get the tire fixed, but I didnt have time. Next morning, I discovered Anthony didnt fill the tire.
Came in for a routine rotation balance, and pressure check. Kevin had me in and out super quickly, and he did good work!
Very friendly and professional but very busy so I prefer if you call and make an appointment to save some time
Nick was amazing! Best customer service and pricing! I will only buy tires from this location!
Got a new tire in less than four hours and got it fixed. Good Service as always
Waiting can sometimes be annoying but the staff is outstanding and the service is top notch. Very conscientious and knowledgeable.
Great service and a genuine care for our familys safety when making tire recommendations.
Total reviews rating 4.4
199 Reviews for Discount Tire 2023:
Review №1
2022-04-22Tom the service man is excellent worker and sales man. Very kind and knowledgeable. Even customer that walk in the door he when over and beyond being nice. After, all, when your coming into the store spending at least $750 if not more, he made it seem like he wanted to help in finding the best price on your tires.
Review №2
2022-06-05Purchased Tire, it was defective some of the rubber on the side wall had come loose and would not hold air, had to keep inflating until getting it back to store, made an appointment. Made appointment, they got me in and out just slightly over one hour and. Had to pay a minimal cost, under $20 yet pleased with the overall experience
Review №3
2022-04-01I agree, service was friendly and courteous. After purchasing my tires at this location, I had issues with my tire pressure management system during long trips. I also learned today that no Discount Tire is licensed to perform alignments, therefore this service is not covered by warranty.
Review №4
2022-02-27The customer service was great!! Thanks guys for all of your help and getting us back on the road.
Review №5
2022-07-05I will never go to this location again. I normally go to the one in West Bloomfield, but needed an appointment today. I waited for an hour in line just to talk to someone about my car. My appointment e t was at 2, I finally saw someone at 3. Next we will see how long it takes to address the tire.
Review №6
2022-06-25I’ve been to at least over 20 different locations even when it’s busy first thing. This place they take three hours on a Saturday morning to do a tire rotation an balance. Every location gets me in an out with a hour, not this one.
Review №7
2022-05-23Zero customer service and zero respect for loyal customers. My family has spent over $10,000 at DT (mainly this location) and we have recommended DT to dozens of friends and relatives over the years. This DT location gave us a poor suggestion and went against our wishes, then ended up needing to replace the tires as we requested in the first place - only to tell us they didnt have them in stock anymore and refused to work with us. Ended up going to the Livonia location. Overall, this caused us to spend more money than we should have. Everybody here needs to be retrained in customer service
Review №8
2022-07-09By far the best tire place Ive ever went to. Got me together real quick and the service I ask for was free.... check them out.
Review №9
2022-06-16Discount tire TOTALLY saved my day with a QUICK tire change. Only waited 25 minutes. They were so kind and so helpful. Thank you !!!!
Review №10
2022-06-01Good service nice people make an appointment youll get done quicker Im not going to say anyting about the price of tires everything nowadays is high