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Discount Tire in Okemos
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Location on the map
Okemos, Ingham County, Michigan, US
Payments
Phone: +1 517-349-1818
Site: https://www.discounttire.com/sto...
Site: https://www.discounttire.com/sto...
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:Closed
Discount Tire in other cities:
Comments (199)
Excellent customer service. When I got my tires replaced and ran into issues they really went above and beyond to help. I can see why Discount Tire has such strong loyalty, they have definitely earned mine.
These guys are my heroes. Been going to them for over 30 yrs. They have never let me down. Staff is professional and knowledgeable and explains stuff well. Despite a 5 hour wait during my recent visit. Atypical..but right before Thanksgiving and i was a walk-in..i never felt abandoned. They got the walkins in as fast as they could.
Told me my tire was out of date and they wouldnt fix it.I told them it was only used on my land. I took it to Tazmania tire fixed it no problem!
They have bailed me out more than once! Buy tires from them because there will be a discount tire in the area when I need them. I support local when I can but I normally need tires when Im away
Why bother making an appointment, youll still be waiting 1.5 hours past the time you selected AND you get the chance to experience the worlds LARGEST adolescent man in the entire world (and I was holding a 2 year old). Needless to say, I will take all of my business to Belle Tire...maybe their employees will wear some gloves to help the massive issue involving their business.
The service I experienced was prompt & couteous.. I would highly recommend Discount Tire.
Jordan and co are great! I came in for a patch on some old tires that I knew needed replacing, he wasnt able to do it (too worn), so he helped set me up with a great deal on 4 new tires! They were also totally understanding of me needing to do a little research first before making the purchase. Ended up very happy, and out of there in less than an hour!
My wife went up here today and said she had the very best service. She just drove up because she noticed one of her tires was low. I believe it was one of the managers who ended up checking them and she said the man was one of the kindest people in customer service she has ever met. I wish we got his name but Im glad you guys took care of her and her jeep today!
It was a great experience as everyone was wearing a masks. I was greeted promptly and and politely. The gentleman changing masks did their work quickly . Great Job..
Great service. Hands down, best place to go. They helped me 20 years ago and they help me the same today. Great company model.
Had a nail in my tire, and they were able to get me in and out within 20 minutes. They did it completely free as well, which is insane to me, as other places cost money for that service. Asked about the conditions of my tires and they gave me an honest opinion! When I do get my tires replaced it will be here for sure! Staff is extremely friendly and welcoming
Scheduled an appointment to replace two tires, and only two tires. They waited until I was in the door before telling me that they couldnt replace two, they would have to sell me all four.
The team at the Okemos Discount Tire is awesome! They make the tire shopping process easy and enjoyable. Their staff greats you with a smile and help get you on your way. Even when I had a flat, they got me back on the road in no time. Too bad I can’t buy tires more often but when I do I will go to Discount Tire in Okemos!
Excellent staff. Were able to slot me same day after a roadside emergency. A little overwhelmingly busy though. Definitely make on appointment on the phone in advance!
The staff working there were very friendly and provided exceptional service. I had a flat from something on the highway, they made sure that I was safe on the road and ordered my part got me in and out in a timely manner. I would highly recommend this location!
100% recommended! Ask for JIM he will take amazing care of ya. I will never go to any other store, Discount tire in Okemos thank you for everything
We found a nail in our tire, which is why the tire pressure was at 4. They had a COVID safe check-in in the parking lot, and Bob was super helpful getting us inline to have the flat fixed. He was very pleasant, and I was very excited when he said they would fix it for FREE!!! Also, he said that any Discount Tire would do the same. BTW... this was our first ever visit to a Discount Tire. My wife and I will definitely be back!
This establishment has excellent service, they are fast, friendly, and affordable. They really helped me in a pinch when my tire went flat and I needed a new one right away. I would highly recommend anyone in need of new tires, especially before the winter season, give this place a call.
I stopped here because of low air in my tires. The young man was polite and very helpful. I will definitely go back.
Made an appointment and paid for tires online on Friday. Got there at 1:40 (2:00 was appointment time) they had me out of there by 2:30. The easiest and fastest time I have ever had getting new tires. Staff was great.
Ive lived in this area now for 10 years and will never go anywhere but here. They are helpful and understand my budget. I recommend the warranty!!! The cost ranges depending on the type of tire but you get a new tire if it pops before the number of miles on the warranty. My warranty is 55,000.
They have great service. I ordered the same Yokohama tires they put on my vehicle 6 years ago which lasted nearly all of the 70,000 miles for which theyre rated. You can stay in your car the whole time with minimal contact. Friendly & professional as usual.
Discount Tire is a solid tire store. Came in with flat tire, they fixed it and I was on my way. Also had tires rotated and checked at no charge which is typical of that type of store. Have never had them try to sell me services I dont need and I appreciate that.
They are hands down the beat place to get your tires done more than generous free services like tires repaired / patched and free air for tires and good quality tires if ya need em replaced if your paying for tires else were your doing your self a disservice!!!
I’ve been going here since I can remember. Quality of service and pricing has always been excellent. I met Joel for the first time today, and he took the time to make sure my needs were addressed. He went above and beyond, and I will continue to do business with this store. If you are wondering why they are so busy, it is because they are the best tire shop in the Okemos area.
Decent prices on tires, friendly staff , been buying from discount for many years
1) I ordered a tire they didnt have in stock at 2am. That afternoon they called to say they were able to find one and I could stop in that day to do the replacement. Awesome.2) The tire replacement was for a Tesla, which is a bit unique in how it must be lifted, to not damage the battery underneath the car. One of the workers, (Drew I believe his name is) really took the time to listen to my concern and make sure that the job would be done correctly, noting the different jacking placement required.I had a tire changed once at belle tire nearby, and, though they were great and Id recommend them as well, Im not sure they knew or took into consideration the importance of lifting the vehicle carefully.TLDR: Awesome service by Discount Tire, and I appreciated Drews understanding and consideration for my car.The only downside is they (and I) forgot to give me my old (well, still mostly new) tire back. Even so, great experience.This is the second time Ive been to a Discount Tire. Both times I chose them, it was due to their prices. Now, Ill be going to them exclusively for future tire work.
Cant thank the guys enough for the rescue when we blew an RV tire. They went out of their way to get us back on the road again. Thanks for the great teamwork, you saved our vacation!
Walked in on a busy Monday morning without an appointment, as blown tires seem to happen at the worst time. They were able to get me in and out in under 30 minutes for less than $10 because they stood by their warranty. The best part is I forgot to mention the expensive clothes I had in my trunk. They were nice enough to put my spare in a giant plastic bag before putting it in my trunk and kept those clothes clean. Very nice and thoughtful staff would recommend.
My last two experiences have been horrific. Last winter, I made an appointment for new snow tires (in store). I showed up and they couldnt find my appointment in the system. I had specific tires picked out (Blizzaks) and they sold them already. They set me up with different snow tires. Picking up my car, they tried switching them to all season tires, that would have been half of the cost that I already paid. Had to wait longer for the correct ties to be put on.This winter was worse. I dropped two vehicles off on a Friday night for snow tires to be installed the next day. I was told they would be ready by 2 pm on Saturday. I came at closing time to pick my vehicles up... They hadnt even started them yet. I had to wait additional two hours while they were installed. 26 hours to wait for snow tires to be installed is unacceptable... Wasted money on a rental car for two days and STILL had to wait at the store for the install. Do yourself a favor and shop elsewhere.
Long line slow customer service, I went there 3 times in a week to get a nail in my tire repaired, each time I stood there for a 20 minutes just to talk to a salesman, to be told rudely that it cant be fixed, they didnt even try, when in September I had a nail in basically the same spot repaired with no questions asked, in less than a hour. I feel like when they are busy they try to turn people away. I took it to Value Tire and they repaired it, without being rude and trying to sell me a tire
We went to another tire place and they were rude. Did not seem like they wanted our businessSo my wife and I went to Discount Tires in Grand Ledge. The young man that helped us went above and beyond to help us. They had 2 of the tires we needed and then found 2 more tires at the Okemos store. We went there and EVERYONE was so helpful. Kevin, was amazing, he gave us a tire sensor for free because we went to 2 different stores. I would recommend Discount Tire in Grand Ledge and Okemos to anyoneThank to all of you.
Best place to get new tires. Professional staff who strive to do the job right the first time. Joel assisted me with getting my vehicle in and out *quickly*. If you can, make an appointment--it will save some wait time. There is good reason they are so busy...Discount Tire takes care of the customer.
Had a slow leak in a tire. I called and they said they would handle it. Tire was repaired within 30 minutes of arrival. Excellent service and pleasant to deal with! Exceptional value!!
Joel and his team took great care of me and my Jeep. I talked with 3 associates, all of whom were very helpful and professional. I had a small issue arise with my vehicle and they went the extra mile to resolve it on the spot. This is my first time at this location and I will definitely continue servicing my vehicle here from now on. Thanks guys!
Labor shortage must be hitting hard, super rude employees, rude managers. Very condescending. They charged for tire disposal even though I took mine home with me.
I brought the flat tire from my wheelbarrow to have it repaired while the Covid-19 distancing protocols were in place. I was impressed with their attention to detail to ensure my safety as well as theirs. Joel was the technician that assisted me and after assessing the wheel and tire, found that there was a ruff metal barb on the wheel that was puncturing the valve stem. He filed down the barb, replaced the valve stem and then told me there would be no charge; just keep buying your tires here.So my rating is extremely satisfied, impressed and more than happy to buy my tires at the Okemos Discount Tire Store!!
Went in Saturday, got all 4 new tires and got charged balance a rotation. Car vibrated so bad thought I was gonna lose a tire. Went back a few days later and waited another 2 and a half hours to get them balanced. Not first come first serve. About 5 people came in after me and got their cars back before mine even went into the bay. I get being busy but I shouldnt have to wait in the queue for something simple that should have been done the first time. Will go to another store from now on.
I will never order tires from anyone else. I ordered tires three weeks ago and they were supposed to be in two days later. Order got messed up by Bridgestone twice and so they have me $600 for free. Best customer service I have ever received anywhere.
We arrived right when they opened and there were already 5+ people in line. We were getting tires swapped. This took almost 3 hours. Im not complaining by any means, just trying to help develop realistic expectations for the future.The staff were kind and expedient. Will visit again.
I had my appointment for tire rotation and got there on time. The appointment didnt take long and they told me my tires are in great shape for their age. I liked that they didnt try to say the tires needed replacing or something. They were honest and its appreciated. Last time a different location forgot to put the caps back on, so this time I asked for the caps to be replaced. They did. It was a nice experience.
Always helpful with free pressure check of tires. Prices for tires are no longer as reasonable as they used to be. Not sure if this is entirely them or industry driven. I miss the great bargains they used to have.
I had to have my car towed here after hours after a very stressful night and 2 flat tires. When I called the following morning I spoke with Rod who was very friendly and helpful. He quickly got my tires fixed for a great price. I asked that my keys be locked in the car since I live 1.5 hours away and I would picking up the car when I got out of work later that day. When I arrived to pickup my car Rod came out to make sure I was satisfied and okay for my long drive home. I was very happy with the service I received here and would recommend them!
Great prices, great warranty. They do good work...but waiting in line, STANDING for 2 hours, is about as not-fun as tire shopping goes. A simple sms-based queue would make this a 5-star.
Spoke to manager, Bob over the phone asking for verification if my 4 Continental Contact Plus A/S tires I bought online were in-shopfor my appointment at 1 pm. He asked if I had an appointment. I said “yes, at 1 pm.”He confirmed that they were in they were in system but it took him all but 5 seconds to confirm. I thought that was weird. I wanted reassurance because I was going to drive 30 minutes to all 4 tires changed today. He told me “yeah we’ll see you then”.I drove to the shop and spoke directly to Bob. He took me outside and looked at all 4 tires- the usual routine. My left, rear tire was in new/used condition as I bought it from the shop a month ago. He took me in and I sat there for 10 minutes while he was fumbling to find my 4 tires I asked earlier when he gave me his word that they were in. See, this happened before but at the Howell, MI shop where I didn’t get the exact tire I bought. I got the replacement ones they had available.Lesson learned. Call ahead so you don’t have to deal with a broken online system and knuckle-head managers who don’t know how to provide customer service. I should have cancelled but needed tires before the rain and snow come in this week. Next up, Belle tire.
Jordan helped me and gave me outstanding service! I made an appointment online, My wait time was basically nonexistent and my service was very quick. Will definitely come back!
I noticed I had an almost flat tire on the first snowy day of the year, and apparently everyone else did as well. They were PACKED. Like, cars in the street and directing traffic just to get in, packed. But despite that, my time to check in was not long. I think I talked to Bob (not sure, though). Despite how crazy they were, he was very friendly. He wasnt sure they could even take me in but I didnt want to drive anywhere else on my tire and I didnt mind leaving it for as long as needed. He took his time talking to me about my choices and I didnt feel rushed or pressured. They kept it overnight to make repairs and when I came back they were still busy but still friendly. Talked to someone else and he was just as nice. They could have said they were full, they were, and turned me away but they didnt. I appreciate their positive attitudes when they were obviously overwhelmed. I honestly couldnt believe how smoothly everything went given how crazy it was when I pulled in. Way to keep it together, all! Will be back!
My last review was of the S. Lansing store. Okemos did not disappoint! I noted a strong team spirit on this visit. The staff was friendly and efficient. They are doing a great job of keeping their customers safe! Their service was just good as S. Lansing.
First time at this store, I purchased my tires from another Discount tire and this one reported quicker service upon calling. They met their estimate having me in and out from having a flat and needing to have my tires balanced and rotated in under 60 minutes. They were friendly and I saw them go above and beyond for a couple of other customers while I waited.
The staff are nice and the service is great. The staff are very informative as they should be. The place is very clean for what it is. They do have it so you can make appointments but either way the wait is long. Pretty accurate with the amount of time they say it will take but that doesnt count the actual time before your car is loaded just make sure to take that into account. I alway bring stuff to keep me busy if and when the service is needed.
I bought a set of tires from this Discount Tire about two years ago (Mar 2012). The tires have served me well this entire time, until I noticed that the rear left tire seemed to have some sort of slow leak.I brought it in this morning and they were jam-packed with customers. I didnt realize that this was such a busy time of year, so I hadnt made an appointment. Still, they were more than happy to let me slip in without an appointment, although they did warn me that it would be about a 5-6 hour wait.The work was done in after 4 hours. I had hit a screw, so they patched the hole up, and they rotated my tires too while they had the car there. And unexpectedly, because I had bought these tires from them, they didnt charge me anything! I am extremely happy with their work and service.
I am a loyal customer but was shocked by my most recent experience—arrived at 4:45 pm with a rapidly deflating tire; at 6:15pm (store closes at 6:00), my car was ready, a hole had been found when the tire was put under water, was patched, rotated, and all AT NO COST!!! So appreciative of the professional and competent service.
This place is very friendly and takes the time to explain whatever you want even when they are busy. Its great personalized service and they explain your options not just try to sell you on the most expensive tire. They will rotate tires for free to give you the best life possible out of your tires and offer inexpensive tire warrantys for free replacement if you get a flat. Ill probably go to Discount Tire for life.
Jordin and Ed were both amazing! Called last minute before a tigers game with a huge screw in my tire. They had everything they needed on hand to do the work (my tire requires a special key) got it done extremely quick about 35 minutes and all with a great attitude!! Amazing service ,highly recommended!
They were very busy. I was told it would be 4-5 hours and there were 20 customers before me. I made an appointment for two weeks out. As soon as they could look at my tire losing air which I bought the insurance when I got the tires just a few months ago. Thats how my visit was.
My wife got in her car to come home from work to find she had a leak in one of her tires. I called this store to see if they were busy if they were I was going to send her to the Howell store. I was told they could get her right in. 15 min later when she arrived all the bays were full and there was a 7 car wait. There is no way I believe all those cars came in during her 15 min drive. This was a total waste of my wifes time and now I have to fix the tire with a plug kit in our dirt driveway. Will not be going back to this branch of discount tire because of the management.
I have been coming here for about 3 years now and have never had any issues. They are consistently up-front with me about what needs are urgent and what could wait. As a woman, I am concerned about car-related places taking advantage of me. Here, I always feel respected and treated well.A few weeks ago, I went here after a tire was leaking in a car I recently bought. Even though I had not purchased the tire there, they patched the nail puncture for free! When I got home, I noticed that one of the hubcaps was missing and called to follow up. Jim tried to order me a replacement but when he couldnt find a matching one, he had me pick out a new set and reimbursed me for the entire cost. Thats excellent customer service!
Good things about this Discount Tire:1. They say they close at 6 p.m. on weekdays, but what they mean is that if you are in by 6 p.m. they will do your car. Its clearly a matter of routine. They dont make a big deal out of it or try to make you feel like theyre doing you a big favor.2. Their prices seem to be comparable to others in the area (I just moved to Michigan, so this is based on web searches, not personal experience).3. They fixed my broken door handle. For free. Without me asking. For the last six months, by drivers side door handle was nonfunctional, so I always warned people at auto shops because it looked like it worked, but actually didnt open the door. I did that at Discount Tire as usual. When they were finished putting the tires on, the guy who had done it came out and said Oh, and by the way, I fixed your door handle. I had a similar model of car and it had a huge problem with that, so Ive gotten really good at fixing them.Overall, excellent service. Because they are so good they are pretty busy, so they can be kind of slow, but I recommend them if you are able to wait a little.
Look, when it comes down to tires, im just an average person. I know how to replace a wheel and such when it comes down to it. Refillin the tire, sure thing, however. If it pops, or leaks, or just has strange problem; I go to these guys.Discount Tire has always been there with tire related issues for me in the better way. I can negotiate prices with a manager; they treat me and my vehicle with respect and dignity, I can trust them with specific situations, even for details that other tire-related service providers shy away from. Like, letting me know my rim is corroded and that explains an issue that I will have to have replaced. I might not like the news, but theyre needed!Really, the only problem with this location is that they are ALWAYS Busy -- not to say thats bad thing. You have to be doing something right for that, after-all. Its also located on a tough to get and tough to leave area, right on Grand River, but thats not their fault either. Keep up the good work!
I went to Discount Tires in Okemos around 1:00pm today (March 19, 2020) and at that time, was the only customer. The mechanist put in in two new tires for me in 10 minutes. What impressed me most, however, was that the front desk manager, Joel, was spraying disinfectant and wiping tables, desks and chairs, front door, on and off; and I believed him totally when he assured me that I was at the cleanest place that I could possibly be at. I applaud Discount Tires-Okemos for this effort!
Ive been going to Discount Tire for over 30 years. Ive always given me a good service and good products. Cant think of any reason why Id ever change vendors for tires on my cars. They are also located all across the nation which is nice for when youre traveling and have an issue.
They do a good jobBut they are the busiest tire place iver ever been toThey told me my car will be ready in 5 hours, and that theyll call when its ready. The didnt call nor did they know where they parked my car. I called 6 hours later and had to ask if it was ready as it was so busy there,& there isnt a place to park the cars when done with working in them so they park it at the restaurant next door or down the street a bit.If u want to get in right away u need to make an appointment
Always the best prices in town. Little hiccup mounting one tire backwards, hey stuff happens, but they dropped what they were doing when I got back and fixed it immediately. Busy place, for a reason, but they do take appointments now which can help with your busy schedule.
Went there today to get prices for new set of tires. They have two guys only and most of there time was on the phone. I stood in line for almost 30 minutes and only two people had been helped. I left and went across the street to Belle Tire got waits on right away was there for about ten minutes. Getting my tires there. Also sent my son to Value tires we all got great service and prices. Never never will I go back to Discount tire. They should take a basic business course.
Theyre good professional and fast but somehow today they seem a little extra busy and Ive been waiting 20 minutes for my mower tire mount already. Not to worry theyll be done momentarily
Stopped in after discovering a flat tire. When they first ordered a new one, there was confusion over whether it had arrived or not. When it did arrive, it turned out to the wrong size (their suppliers error, not Discount Tires). They looked around and got another one ordered. It took a few days, but they did get the right tire and got it installed. And they refunded the cost because it took longer than expected. They were knowledgeable and worked hard to resolve their suppliers error.
Excellent customer service ridiculous wait times.I love these guys they do great work they know what theyre talking about and theyre always willing to help you out but they do not have enough help. It took two and a half hours just to get a tire repaired. If at all possible make an appointment to go here.
I am extremely disappointed and upset by this branch of this company. Over the summer, I went in to get new tires on my 2005 Escape that had to my knowledge, been in otherwise great condition. The employees were aware that I put a large amount of miles on my car and that I frequently drive long distances. They convinced us that we needed 4 new tires rather than 2 - okay , that I wasnt happy about but trusted that they knew what was best. My real issue came about this past couple of weeks. All of a sudden, when driving on a bumpy road, my car started making horrible noises, and upon inspection, revealed a completely rusted out - with a hole near my rear wheel well. After taking it in to be inspected, I was told that the entire underside of my car is rusted and about to fall off and whoever changed my tires a few months ago HAD to have known about this issue, risked my safety, and was simply shady wanting to sell tires to a car that they knew would not be safe and would not make it much longer. I take huge issue with the fact that they risked my safety rather than being honest and telling me that it would not be worth buying 4 brand new tires for a car that did not have much life left in it. It makes me sincerely question their integrity.My husband and I had been lifelong customers of Discount Tire - but with this incident - we will never go back there again. Making extra money should not trump integrity or customer safety - ever.
Discount Tire of Okemos is an excellent shop to get any and all tire work done. They have always been prompt, professional, and delivered service that was a good value for the money. On an occasion where a weird mix-up occurred in which one of my summer tires was lost and an incorrect tire was installed on my car, they immediately ordered the proper tire and made it right at no cost to me.
I used to come here and tried giving them another chance but never again. A. They told me to come in to check my tires real quick and be good to go *Key Word Real Quick* I get there and Jim (Whos the only guy I like dealing with because hes patient and goes above and beyond and can do multiple things at once) then he tells me my issues but tells me its a 3 hour wait where on the phone *Real Quick*This place is very under staffed all the time and the wait time is always more than any other tire shop. I went to Budget and place was packed and I was in and out in minutes.You only come here if you need a tire or screw taken out because its free. If you buy tires go-to Budget Tire or Tazmania Tire theyre always cheaper than this place.
Worst experience with a Discount Tire Store:Hit a pothole in Lansing coming home from work, knew I messed up something once my indicator light came on.First day on a Thursday to Discount Tire, they preformed a diagnostics, found out I had busted out my rim causing my tire to leak - Bummer.Ordered new rim with one of the employee stating rim would be on Tuesday.This is where my issues start. Called on Tuesday asking if the rim was in, they had not received any shipment in, okay thats fine, allowed another day to go by, called on Thursday - still no rim. Friday morning I get a call that the rim is in, great! Im thinking this will be easy out the door and good to go, I asked if I swung around 4pm after my shift would that be alright since they closed at 6pm. Employee said it would be fine, offered no appointment or reservation.Got to Discount Tire only to find that it was very busy and the staff looked worn out. I waited in line patiently, once my turn came, I asked the employee how long the process would take. The employees response: due to how busy it was a few hours, I was told to come in and it would be a fast and easy process. The employee asked if I had an appointment setup - no seeing as the employee I spoke with this morning did not even bother to assure me of an appointment system.Luckily the employee assisting me in the store was the manager, Ken. Ken assured me that he would do the best he could to get me next in line - I thought great, a competent manager.So as my car was in the shop, I sat and waited patiently. After some time an employee and Ken came to me and said for me to come back to where my car was. They showed me the hollander number to my rim and compared with the one on the box, needless to say the wrong rim was ordered. - At this point, Im already upset that I had to wait much longer than expected, now I have the wrong rim.Anyways, Ken said hed take care of me and order out the new rim immediately. I have called numerous times asking where the new rim is at so far and have not received a response. After calling back on Friday a full week after the wrong rim was ordered, Ken stated he will be talking with the employee who ordered the rim.As of this time, I will be demanding a refund effective immediately tomorrow for the amount of wasted time and energy that this discount tire store provided. I work in a retail environment in consultations, this experience is unacceptable service, by not keeping the customer informed and failing to hold up to expectations. I thoroughly regret my decision to take my car or any other car to this location.If you are looking for customer service, you would be much better off at Belle-Tire or other chain other than Discount Tire.
Best tire shop in town! Joel, Bob, and the crew know thier stuff and the techs are super efficient. I would not take my cars anywhere else. Keep up the good work.
I had a flat tire and AAA had the Okemos Marathon come and change it for me. The worker was beyond polite and helpful. I couldnt locate a part he would need that was vehicle specific and he worked around that. Let me know that if I came back to the shop they would be able to fix my tire for a low price. When I got back to the shop every single person I came across was in a fantastic mood and offered amazing customer service. Im not from this area and if I was this would be my go to gas and service station.
I ordered my tires online. The website gave me a date and time to be there. I choose to go to discount, because the price for the tires I needed are 100 cheeper. This should have been a warning sign right away for me. When I showed up to my appointment, I was told my tires were not in. Then they told me the tires I picked were not great for winter and that they could get me into a tire that would be better. I asked how much and I was told almost $200 dollars more than what I expected to spend. So your website and your store mess up my order and instead of compensation to me you up charge me. This was a blatant bate and switch scheme. I am very disappointed in discount and I will now continue to go to bell tire. I strongly recommend not going to this company and I would strongly recommend you do your homework before you trust this company.
I brought my car to Discount Tire in Okemos with a right rear tire that was regularly losing air. Thanks to Jim, they repaired the tire (a nail puncture) and told me to come back in the fall when the rear tires should be replaced under warranty. Also, there was no charge for patching the tire. This superior service contrasts with Belle Tire on Homer St where Id gone minutes earlier. There, the rep looked at it the tire, said the tread made it unrepairable and that Id need to buy two new tires for a total of $456 or $556 with their extended warranty. Its obvious Discount is the tire store to go to for reliable and first-rate customer service.
Our son had a flat tire and replaced all the tires on the car not knowing that we have replacement tires at home in Petoskey. The guys a Discount Tire were very friendly and graciously swapped out the unneeded tires for the worn ones so he could drive back home. Even though hed only driven a couple miles on them , I know they could have refused the swap. They went out of their way to help us and we appreciate it very much. Thanks again, guys!
Thanks for replying Discount Tire rep. There was nothing wrong with my visit. According to Googles star meanings a 3 star means It was okayI think that accurately represents the service I received. I didnt hate it, I didnt dislike it, I didnt love it, or like it. My experience was OK.
This place has taken care of 3 cars for me now. I have never been disappointed. Crew has always been professional and courteous with me. you almost always have to wait, its just the way it is. I wouldnt hesitate to recommend this place.
Arrived at 8:05am and waited in a 14-person line for 35 minutes just to drop my car off. When I was finally helped at 8:40am, I was told my car would take 2 to 2.5 hours. I returned at 11:10am only to find out it would be at least another hour. Unprofessional. Inaccurate information. Waste of time. Taking my car to Belle Tire tomorrow. :)
This has been my go to place for tires. Make an appointment if you can, it will help the wait be much less. If you have a flat, they will try and fix it for free.I have gone to the local competition before, and felt like I had been taken a bit. Discount isnt super fast, but they are straight forward and reliable.
I WAS a loyal customer of the Okemos Discount Tire for years. Ive purchased several sets of aftermarket wheels and tires. The last few visits I have received AWFUL service! Not performing all the requested services (tire rotation) being asked to wait several hours to make up for mistakes and oversights on their end, and not completing jobs on time (over 3 hours late) is unacceptable! Today we dropped out car off at 11:45 to have a nail removed and the tires rotated. We were called at 2:00 saying the car was ready only to learn they had forgotten to rotate the tires. Instead of getting us right back in to finish the job, we were asked to get back in line (2-3 hours) or make another appointment. I will make another appointment... Just not at a Discount Tire!!!
This is my go-to tire place. Staff is friendly and offer legitimate support. No attempts to upsell. They typically get things done quickly (between 45 minutes and an hour 15 has been my consistent experience) and theres plenty of pleasant, wi-fi enabled places nearby to wait. If you set up at McDonalds you can fully watch them working on your vehicle. The best thing about them, though, is their extended warranty. Get some good tires, get the warranty, and theyll replace any punctures or problems that they cant fix. Really worth the buy-in.
Jeff was amazingly helpful. He offered me a great deal and took my car in letting me know it would be taken care of in half an hour on a Friday evening !! How great is that!! Kudos to Jeff and the entire stuff of discount tires in okemos!!!
Ive been going to this Discount tire for years! Everyone has been friendly and professional every time Ive gone and theyve even given me free advice on what to do to fix a shake before resorting to buying new tires.
These guys are super professional! Great service. I was able to just drop my car off in the morning and they called me that afternoon when it was ready to pick up. I always do my tire business here! Highly recommend this place!
Had a nail in my Tire, they fixed it for free and did a professional job. Thanks to Omar & crew at Discount Tire, best place to go when you need service!
After an issue with Belle Tire, they got me in the same day and got my car back to me that evening, even though they were unbelievably busy. Ken and Tyreese were great to work with, will definitely go back again. Thank-you!
This is the best tire place in town! Top notch customer service, excellent prices and employees take pride in their work. Will always do business with Discount Tire in Okemos!
Had a nail in my tire. The Okemos location patched it for free. I didnt even purchase the tires from them... Still free. Great place
I had a cracked rim and air was leaking out of my tire. It was a typical sales person environment; fake and out for your money! Well, they didnt take the cracked rim off, they took a good one off and put a new one in its place and kept the cracked one on. Never again will I go to them, because they just wanted me to come back and spend more money. Oh and to top it off, the male (assuming manger) only really seemed interested in flirting with women instead of running the business.
I have been going to this discount tire for over 15 years and have always said good things about them. Yesterday my vehicle came in for a tire rotation and wheel balance. The wheel balance was especially needed, as I travel on gravel roads daily. My husband has a little bit of knowledge in this area, being the tire and wheel engineer for GM, but wasnt with me for the appointment. Discount tire refused to do the rotation and balance because they said I needed to buy new tires. Next stop immediately after this was Courtesy Ford for an oil change. They said my tires were getting bad but had a little bit of life, and the tires needed to be balanced. Looks like Discount Tire may have lost a customer. There is a new Bell Tire right accross the road....
I have visited twice in the past 3 years. The first time, they installed new tires and afterwards my car was no longer in alignment. I went back to ask about it and they said it was already like that (it wasnt). The second time I visited was today, for a tire rotation. I got back home to see that one of the wheel studs (similar idea to a lugnut) was missing. I went back and guess what, they said it was already like that (it wasnt). Im disappointed and wont be going back to this store. On both occasions the manager was dismissive and borderline rude. Although they seem friendly, theyre not organized and they wont take responsibility for what they do.
I got in at 8 a.m., they didnt have the tires I wanted in stock so they drove to another location to pick them up and was all done by 9:30. Great service above and beyond.
Been here 1 hr 35 minutes so far nothing has been done. Went to the counter asked if they lost my work order? They looked dazed and I commented the showroom had been filled and emptied of customers twice since I walked in. No answers. Nice and polite but clueless would be being kind. I have been a loyal Discount customer for over 30 years. Sad state of affairs at this branch.
This place is reputable and very freindly and always willing to please. They check your air forfree. They have the best prices ontires in town and great warranties.
Quick service and friendly staff. On one visit, they fixed my rim without charging me. Their prices are competitive and reasonable.
Kind respectful. Fixed my slow leak for free and gave me an awesome deal. Lots of staff there ready to help and practice social distance policies. If that matters to you ;-)
I used to like Discount tire of Okemos, the guys who worked there were always friendly but this time around my experience with them left a bad taste in my mouth.The day before thanksgiving i had a scheduled appointment to get two tires changed, i was told i only needed two. The line was long but that was fine since i was dropping my car off. I knew they had alot of cars to work out before the night was over.When i returned to my car i found that i had a lug nut in the front seat along with my receipt. I thought that was odd but they were closed so i couldnt ask about it. The car had a wobble to it driving home. Then it was the holiday weekend and so i didnt take it in again. I had to drive out to Saginaw a few days later and then i found out i had a missing hubcap and low and behold a missing lugnut. I called discount tire and he told me there was no recored of how many nut were put back out or that there was a bad one. He told me to take it to a local tire place to have it checked.I took it to a nearby place while i was near Saginaw and that guy looked at the lug nut and said it was perfectly fine and he wasnt sure why they would have left the nut on the seat of my car. I told him about the wobble and he checked it out amd show me that there was a hole in one tire and the other was falling apart. So i had to get two more new tires after discount tire said they were fine.So im disappointed that not only did they fail to put lugnuts on my car or leave any indication of why, but also that they told me that i only needed 2 tires NOT 4 new tires. Im not even sure how they missed that.Now im not one to make these types of reveiws but im sorry that expirence was the worst and i more then likely will not ever come back.Hope this is reveiw helps them look tires over completely before letting someone drive off.Seriously disappointed.
Always great service at Discount Tire. We prefer the service here over Bell 🔔 Tire in Okemos any day.
They’re very nice, always willing to work with you and try to work within your time frame. And they’re especially understanding with someone like me who doesn’t know anything about my car or tires and they still give me the best deal possible.
This is a very good place to go get tries very clean and friendly people .
If you havent signed up and brought a friend to get new tires, you are making a mistake. The friendly, helpful service is an added bonus to the quality deals they offer daily.
Years ago i took my car there (the one in Okemos) and i had a very expensive cologne stolen from one of the workers there. I noticed it right when I left and drove back and confronted the manager. He said my workers are honest trusting workers. Obviously the manager was also full of it. And now, A buddy of mine just bought new rims and winter tires before winter. In February, it was time to switch back to regular tires. He got home and kept hearing a rumbling noise. Checked the tires and ALL the lugnuts were loose. The front driver side tire was barely hanging on. Luckily he got home safe. I only go to the one in Lansing now.
They had exactly the tires my truck needed. Wasnt there more than an hour.
Got new tires here, no problem. Also had a tire repaired here, initially they said it was unable to be repaired but after a second look they were about to fix it.
Con men. They tried to scam me into getting four new tires by holding my vehicle hostage.One of my tires was going flat so I took my car to them. They put it up on the lift, took the tire off, told me my tire tread was dangerously low and they I needed to buy four new tires immediately. I told them I wasnt in the market for new tires and they refused to give me my car back because it wasnt in safe, operable condition. I tired to reason with them for half an hour, but by that point the manager had gotten all hotheaded and started yelling at me. Finally gave up trying to talk to him I said I was going to call Meridian Township Police Department if they didnt give me my car immediately. The managers face turned white and he told them to go bring my car around.All in all I was there for almost 2 hours and Ill NEVER go back to them.
Im in town visiting my wifes family. I needed two rear tires for my Sunfire and saw Midas was open. They wanted $337.00 for two 15 tires!!! So, I went not even a block down the road to Discount Tire, where they wanted $175 for a full set of four (with free alignment), which we happily agreed to. Thank you for not taking advantage of out-of-towners, Discount Tire!!!
I have been buying tires there for the past 12 years. I have always had a good experience there. There prices are competitive with others in the area. If a tire fails they will never hesitate to warranty the tire.
Called right before they closed lastnight because I had a screw in my tire thwy told me to come first thing when they open and theyd get me in. Great experience they had me in and out in less than an hour.
Great service great products for all price and performance ranges, but dont expect to get your oil changed, they just specialize in tires and accessories
They were very busy but got me in as soon as they could and the employees were all very nice. Shopped around and it seems they do have the best prices in the area. Very Covid friendly, if thats even a thing.
Jim was great. He helped me find the right tires at a good price, and they did the work quickly. Make sure to make an appointment, they are super busy!
Discount Tire staff like to not only sell, but help you shop as well. Staff seem coached to some extent, but even when I tossed an odd sized snowmobile trailer tire into the fray, they hunkered down and figured it out, and got me my tires on only a few days.
I was impressed with how they took care of me. I went in with 4 leaking tires . they fixed them and told me no charge. I will but my tires there from now on.
Went on expecting two tired and a rimTurns out I needed 4 tires and a Rom wash just outside what I could afford but due to safety concerns they worked with me to make it affordable great job.The whole team was extremely friendly and very helpful.Job well done!
Went in a half hour before my appointment and was finished with 2 new tires and rotation in less then 45 minutes. Great experience very pleased with the work.
Purchased tires online. Discount Tire gladly installed for the standard price whereas Belle Tire tried charging me extra since I didnt purchase the tires directly from them. Discount Tire also estimated exactly half the wait time and finished early!
Amazing service!!! Belle Tire acting like they didnt really care to help us so I went over to Discount Tire and Jim saved the day!!! Thank you#discounttire4life
Do you guys are great they work hard they are very busy at this time of year so I came before business hours as of 8 oclock and there were already 7 people ahead of me in line I came in to have to tires repaired and within 2 hours I had that done they also rotated my tires for free and the whole thing was free of charge being that Ive bought tires from them before I recommend these guys to everyone they will repair your tire free of charge every time and this is the place I go to and I recommend it
Told me I needed to replace my lug nuts due to some defect with my stock Ford Focus lug nuts. Well I am currently trying to make a dire repair on my car and not a single socket that I have access to fits these lug nuts they put on. Thanks guys.
These guys are always helpful, luckily haven’t had to go there but a few times, however when looking for new tires they helped me make sure the ones I were buying would hold up to my needs and still be priced within my budget
No nonsense. Did a Costco price match to change all our tires. Highly recommended
Fast, friendly service. My tire was repaired quickly and I was back on the road in no time.
Fast and efficient. These employees are a great team and customer service is evident. Worth 5 stars.
Jeff is Awesome! I believe he is the manager. He cares about people and their safety and he is so nice. Ill be back for tires for ALL 4of my vehicles!!Thanks a ton Jeff!!!
They do a good job. The parking lot is small and it is hard to get in and out but if you can get around that, they are fair to the customer when it comes to tires.
Great job, Joel and his team helped me out big time. I was a mess hours away from home and they got me back on the road and home safe!
They took out 2 screws from my tire, patched it, air checked both tires and charged nothing.The thing is my tires were not bought from Discount Tire. Must be first option for tire problems. Loved it!
I only went there for air in my tires. They were very friendly and helpful. They even gave me a quote on two new tires.
Little bit of a wait, get there early or make an appointment.. Great customer service and very knowledgeable 👍
This shop and these guys are fantastic! Ive a number of sports cars and theyre always very careful in their work and with my cars. Ive ALWAYS had a great experience.
Had a bad vosit before here but since then the manager has really turned the place around... all discount tires are busy so i recommend making an appointment
They fixed my flat tire and rebalanced. To my surprise, the service is free of charge! Awesome service!
Excellent service. Thanks to. Joel who now runs the place. Known Joel for over 10 years and he knows customer service about. The only place for tires. Discount Tire 😉
Ed was my rock 30 second in the door. 5:00 I thought moaning and groaning but the positive experience inspired me. What a team ! Highly recommend!
I paid for the tires upfront. When I went back to pick up my car, I found that they replaces some sensor without my knowledge and authorization and charged me afterwards. Keep the money. I will never go back.
All discount hours suck! Dont get a flat after 6 pm on a Fri or the weekend! Cause them getting out at 6pm is way more important to them then there customers.
Very ready to help figure out the problem
This place is always busy, and thats probably because they offer excellent service and have knowledgeable & friendly staff. The individual who helped me during my last visit in January was particularly helpful. Cant go wrong with this location.
The service is good and the people are polite, but the wait is sooo long. Book an appointment if you can. Walk ins are an hour or two wait. Not something you can pull off on a lunch break.
Super friendly and helpful. They fixed our punctured tire quickly and they’re not out to over-charge you.
Was quoted a price on the phone while I was on my way there, got there and they put a new tire on and then charged me way more. I told the guy that whoever I spoke with told me less and he asked me who it was and I said I wasnt sure and he said there was no way to find out who told me that because there were too many people there.
Googled Discount Tire and put in my GPS that led me straight to Discount Tire in Okemos Michigan. Just Like Home, top notch service. Thanks for being everywhere!
Knowledgeable staff that will help you anyway they can. They have great tires too
Great service, they did find me a tire set that was better suit and cheaper than the competitors.
The tires they offered were fine but it is outrageous how they nickle and dime you with various sorts of fees and ripoff services that you dont even need
Tires Tires Tires. You come here for one reason and one reason only; tires. The prices are definitely better than the other franchises in town, they get you in and out quick with quality products at the most competitive prices.
They are really honest! I took my car in because I had a flat and when I came back to pick it up they had fixed it and didnt charge. A lot of places would just lie and charge me.
A very good experience, they put four new tires on and didnt try to pressure sell me something that was not in my budget. I plan on going back to get new wheels also.
Always pushing to sell you something. I have difficulty trusting their tire evaluation.
The black guy was extremely rude with me. He was treating me like if I was a child, he did the same to one of my friends also .He should learn how to speak with his customers.
Great tires at an excellent price. Be sure to make an appointment rather than doing a walk-in.
Not happy with service called on phone for qoute said balance was Free evan though didnt buy tire from them get there and they want to charge 10
Manager Ken and his staff have been fair and professional in every interaction for all four of my familys vehicles over the past 7+ years. WiFi is needed in the lobby/waiting lounge area.
Best service in the world. The Manager is awesome and very considerate of customers. Great coffee too. Prices good- I will not go anywhere else!!
Always take care of me here , wont go anywhere else because of the customer service and good business practices , although busy they make every customer a priority and thats hard to find now a days . Thank you Joel!
Bring an older lady with no spouse. I totally depend on Discount tire when I need help I totally trust them and have always taken my car there today was another one of those days
You really have to make an appointment - Ive used them for years - they are always prompt - they are busy for good reason - they have always taken care of me.
I always have great experiences there! Stellar again today getting a true repaired.
I have purchased tires from this location and they have always done a good job were standing behind their product
They got me in quick for a tire rotation and were very thorough with explaining some things for future consideration.
Tire prices are respectable, add on items are a little bit more expensive compared to other places. People are nice, and they finished the work in the timeframe quoted.
They are simply the best. I came in at the last minute, I didnt realize they were closing, and they still got me right in and out without a hitch. I am very happy!!!
Great experience here! Jordan and Joel helped out a ton picking out a set of wheels and tires. Thanks guys
Its discount tire expect a couple things good tires at a reasonable price, and to spend the better part of a decade there waiting for them to put them on
Ill give 5 stars because of the employees!! You always have to wait to long but the employees are great! Especially Bob!
Long wait but good service. If your a female watch out for them trying to sell you un needed tires.
Tpms warning light on. so I went to Dicount Tire.they checked the pressure and told me about status od my tires. so fast, so cool
Thank you guys my tires are great and you took good care of me
My visit was quick in and out, great service.
Discount tire in okemos is doing a fantastic job keeping the facility clean and safe for every customer.
Blew a tire on the hwy and these guys work after the door closes to finish up the days work. I wouldnt have made it home without their hard work and great service.
Amazing customer service. Honest. polite staff, clean facility. Only place I go for tires.
Great service and reasonable prices. They warrantied a set of tires without a hassle.
Just had a flat fixed, they did it quickly and on time
I like Okemos over Lansing. Ive had WAY better customer service experience here.
Guys are always helpful with filling my tires when the air pressure gets low.
They take good care of you here. Highly recommend!
I’ve been here for 4 hours waiting to get a tire rotation the sales guy told me 2 hours and a lady next to me has been here going on 41/2 hours not happy continue to have bad experiences here
Ive had great experiences with this location. Torque wheel lugs correctly. Keep up the great work.
I just stopped here because my tires were low and they helped me for no charge.
Great tire shop always friendly and extremely helpful!
Its a fantastic place if you want tires and an awful place to have a pet spayed or neutered.
Good folks and fast service even though they were really busy as usual! I appreciate this company and the excellent employees!!
My initial experience with this shop was less than great, but the store manager recognized the issues and went out of his way to make things right.
Ive been using the Okemos D.T. for more than 35yrs. Great people and service every time!
I drove in with a flat at 4:45. They had it repaired and I was back on the road by 5:00. No charge.
Trustworthy & courteous people. Very fast in service. Highly recommend.
Only tires. Reasonably priced, great service.
Total reviews rating 4.4
199 Reviews for Discount Tire 2023:
Review №1
2022-06-02Absolutely incredible service every single person at this place loves what they do and smile and it feels amazing going there. Ive been coming to this discount tire since I was a child prior to even getting my license. Facts.It was a pleasure seeing everyone happy and proud of the service that I received. It would be an amazing world if everyone in every business could love what they do the way that the staff does working with Bob.My Continental tires are phenomenal everything you said was true very happy with it.Thank you for an awesome experience sincerely.
Review №2
2022-06-11We were on our way to visit family in Indiana on Saturday when my tire pressure sensor went off. We heard a hissing sound so knew it was not just low pressure. We zipped over to Discount Tire at about 10 am. There was a line of people who had appointments ahead of us so we took seats hoping we might be able to be on the road by noon. At 10:45 one of the guys came in and asked for our key. They had the tire fixed and us on the road in 30 min. The guys were all hustling and very thorough. My husband went to pay and they said, oh, No Charge today. Keep us in mind when you need new tires! Wow!!! My husband left a tip to treat them to lunch. Just when I was feeling that the work ethic in our area was circling the drain, the guys at Discount Tire restored my faith! Thanks guys!!!
Review №3
2022-06-23I called to get tires. The one I wanted werent in stock. The guy on the phone checked to see when they would be in. He worked with me to schedule as soon after arrival. The tires arrived today 6/23/22 @ 4pm and the team met me in the lot before I could get out of the truck. They had my truck on the lift and two tires already mounted before I completed the paperwork.Really appreciate the extra effort and working with me.
Review №4
2022-03-13Brought my car here after getting a fairly large object stuck in my tire! Belle Tire down the street was very rude and didn’t want to give me the time of day.Upon arriving, the gentleman at the counter came out and took a look at my tire, he told me they would have it done as soon as possible, about an hour and a half. I was pretty surprised with that answer because they were visibly very busy! 1 hour later and my car was done and no charge to fix it! Very professional staff, I will be taking my car here from now on! Thank you, Discount Tire!
Review №5
2022-06-27Always a good experience here. Bought multiple sets of tires and had many services completed here. I believe my salesperson today was Mitchell. Very helpful and exceeded my expectations. No other place can beat this location.
Review №6
2022-04-28Two stars for a service, they replaced bad valve stem.I got a text to pick up my car and when I arrived after 1 hour my car was sitting at their parking lot, unlocked and running. It’s V6 so from 200 miles to empty it happened to be 90 miles to empty!!! That’s not professional at all to waste my money especially when gas prices are so high now. Not sure to ever come back to this place.
Review №7
2022-04-29Normally I’d give a 5 Star rating, however, I don’t know if there was a recent change in management or what but the service has not been as good as it was. I like Discount Tire and I may have to go to one of their other locations to get the service that was given for many years there, otherwise, I’ll be switching to Belle Tire!
Review №8
2022-05-13This particular discount tire is just awful. Theyve broken the wheel studs off one of my wheels before, lost lug nuts, and replaced the wrong two tires and nearly doubled charged me for the labor to fix it. Ill give them credit that at least they replaced the wrong tires for free, although I had to eat the cost of the wheel studs.Go to another Discount Tire in town if you have to.
Review №9
2022-02-15My daughter’s car blew a tire on her way to class at MSU. P.J’s Towing towed her car to Discount Tire in Okemos, where she waited for her tire to be fixed. We are from a rural area, and I was a little nervous about her in the middle of the city with car trouble. I could not have asked for a better team to work on her car as well as look out for her. She was safe there, they were all so kind to her, even going above and beyond to make her experience a positive one. Thank you to all of you who helped my daughter in her time of need today! I truly appreciate your kindness!
Review №10
2021-11-24Had a great experience yesterday at discount tire. The employees are clearly swamped with angry and unreasonable customers. They all did a great job and kept a pleasant demeanor. I worked with Eric and Nate, they where very easy to get along with and a in-depth knowledge.Thank you