Credit cards
Yes
Discount Tire in Sterling Heights
Categories
Location on the map
Sterling Heights, Macomb County, Michigan, US
Payments
Phone: +1 586-939-5641
Site: https://www.discounttire.com/sto...
Site: https://www.discounttire.com/sto...
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:Closed
Discount Tire in other cities:
Comments (199)
As I sit in line now I am number 2, Not counting the truck that was in the Service station with a bed full of tires that took 45 minutes for them to do all the wheels. The truck has since been gone for 15 minutes, there are two of us in line the service station is empty and no one has come out to give us a reason why we are still waiting.. Poor poor management.
So heres the deal. If you need tires go get them here. If you want a flat repair DONT go there. Its free but you get what you pay for. My story is I took a winter set of steel rims I obtained for free with meaty winter tires. I gave them to a family member and personally out them on her car because she didnt have a lot of money to purchase new tires. I stored one outside for a few months, my mistake so one of the wheels around the bead seal rusted.I did a leak check found a leak around the rim. I asked them to clean up the seal surface and use sealant. They said it might not hold and you should get a new wheel, fine. I asked them to clean up the surface rust on the wheel and put sealant on it. I took it back and installed it back on the car and it went flat about two weeks later. I brought it back up to them (taking it off the car for them btw making it easiest as possible) they told me it was run flat and the sidewall was damaged. The car was ridden slow for 1/8 mile with still some air in it. The sidewall was barely nicked, I seemed the tire was fine. 10+ years of automotive experience and studying to be an electrical engineer. The tire was a directional tire which they marked as left, but it was right so it would have been installed in the wrong direction. I decided to clean up the wheel myself I took it over to a shop and they did it right then and there in front of me w/no issues for 20 bucks. They told me the wheel is fine. I understand its a free service but if you dont do it right dont do it at all, charge a small amount and actually do the job correctly. I suppose thats just not the way it works though.Pic of tire marked left I installed on right side and pic of the bead they so called, cleaned up. Dont waist your time if you have rim sealing issues take it to someone who will do it right and pay them! You dont want to wind up in the situation that they pin you into a sale and you have to wonder if they are being truthful or just filling their quota.
Its okay but they are not great on after sales service
About 3 months ago I came into this discount tire for an alignment, when I came in they ended up telling me I did not need an alignment which I very much thought I did and they ended up giving me 3 new tires and a rotation which had a year warranty. Well 3 months later, today I brought the tire in because of a flat tire, I called beforehand and they said they would fix it under the warranty and then when I got there they told me that because my car needs an alignment they cant fix it and I need to pay for a new tire. Which made me realize they purposely scammed me into buying new tires since they lied and didnt give me the alignment I originally came in for. Unfortunately I have found a much better and responsible place to go to for now on, I will no longer be supporting this giant scam.
They are so awesome and kind and so professional they made my day thank you so much !!!
Appointment was at 10:45 and the rep said we would be out of the shop by 11:45. It is 12 and they have not started on it because they are behind.. understandable with lack of staff these days. What is not understandable is having cars lined up for free air checks and tying up a technician instead of servicing customers that are paying. Especially when they are behind. Now they tell me I may be out of here by 2:45 and are taking appointments on the phone for 1:30. It is not the salesmans fault but planning to take a full day for a tire install when you had an appointment is a little bit unrealistic.
I went in on Saturday for a leak in my tire and there was a 5 hour wait. My care was done in less than 2 hours and the guys there could not have been nicer
BEST experience Ive ever had regarding vehicle service. I was able to make an appointment online in a very reasonable amount of time. I arrived early and they opened the doors exactly at 8:00 am, it actually almost looked like a commercial. The doors opened, the music was turned on and employees got to work. They approached me and addressed me by my first name. The problem was identified immediately and they got to work.After about 1/2 hour my tire had been removed, repaired, tested and reinstalled on my truck. It was a fine oiled machine going on in there and everyone was super professional.As I was watching I was glad it looked like my tire was going to be able to be repaired and not replaced, but started to worry how much this was going to cost. There was just so much detail in the service. Once completed the employee (sorry, didnt get his name) approached me with a receipt. I looked at it and the balance was $0.00. I asked what I owed and he said nothing, I was confused and asked if he was sure. He explained its the companys policy.I thanked him and told him how awesome I thought they all were. As for many people this has been a rough year and I actually felt joy for the first time in forever! Thank you Discount Tire and yes, my husband and I will be back when we need new tires.
Free tire preasure may cost some time. Waited over an hour this morning. Only 6 cars in line but employee only did 2 or 3 vehicles then responded to other paid duties for 30-45 minutes some times. Poor guy was pleasant despite getting lip from so many ungrateful recipients of free service!Thank you for continuing this service year after year Discount Tire!!!
Went to have the air in my tires checked, will be back for new tires for my car.
My customer experience was very pleasant to say the least. I arrived early for my appointment, and I was in and out a lot earlier than I expected. The tires I needed were priced very reasonably. They were well organized at check-in and with how they serviced all of the vehicles. This was truly a five star experience!
I needed a new set of tires for my 88 Blazer because the ones that came on it when I got it were so old and in bad shape that they were dangerous to drive. The guys at the Discount Tire helped me find a tire that performed well and looked good on the truck. We decided on General Grabbers and they were shipped to the store in a couple days. They got the old tires off and the new tires mounted quickly. I was very happy with the service and the price.
I met my sister here to have her tires rotated and everything went quick & smooth. I asked if I could inspect the brakes while the wheels were off and they let me, but were kinda in a hurry to wrap things up even though no one else was there waiting. I was able to check 3 of the 4 brakes, but basically got done what we needed.
This place saved you a little money on outdated tires that nobody else sells anyways. But I wouldnt wish their customer service on anyone. Horrible customer service I will be going back to Firestone after my warranty with these tires goes so done with this place.
They were nothing but professional. They were the only discount tire that actually serviced my car today. Even though they all say walk ins welcome. This shop stayed 40 minutes after closing just to make sure that I left safely. I had a nail and a screw in my tire. They took both out at no charge to me. Very happy with my service and they were very clean and polite. I highly recommend this discount over all the others. Thanks again. I will be back
The employees lazy in the morning opens at 8am thats the online info but cant get no service
I always use Discount Tire and when possible this location! Always helpful always quick and knowledgeable. Make an appointment to help them get you in and out but the service is great
Had a great service experience, Elmer went over and above to repair my tire had a airline crack in the rim didn’t have one in stock so he fix it temporarily to get me home it had a slow leak, he took the time to explain to me the situation with the rim and order me a new rimI was really overwhelmed about the great service I received from ElmerDiscount Tire the best place to get your tire serviceI have been a customer for over 20 years.
If I could leave a 0 I would...worst customer service ever, I stood in line for 10min listing to these guys talk on the phone...
This store was amazing and very professional!
Great service, speedy, friendly, and great prices
They always do right and make sure to make an appt and you get in and out alot quicker...replaced the cracked rim and got 4 new tires too
Awesome experience, from the questions answered before I made the purchase, to the hassle free online appointment I set up and the awesome service I received when my appointment came to date. Thanks Matt for the install, my wheel/tire set up looks better than I even expected and I appreciate you all going the extra mile! Hands down 10/10 experience, these guys are great.
Very cool , super nice dudes working here , lil schedule mess up but they handled it awesome ,, very helpful folks
This place was fantastic. I bought my tires online, the experience was easy but the appointment part was slightly confusing. I thought my appointment was set up, but these guys called me and let me know it wasnt. No big deal, was able to make an appointment for the same day and almost same time. When I got there they had a white board with my name of it and everything. Honestly felt like a king walking in here. My man at the counter was quick, efficient, and awesome. Even got me a deal on the pesky warranty, which in reality if you get new tires you really should buy. They were done in less than an hour, and my Cadillac is riding on clouds.Fantastic service from fantastic people. I cant wait to come back here.
Got free air in my tires. About a 5 minute wait.
I have been using Discount Tire for over 20 years. Always the same great service at any location that I have tried. I gave five stars to another location about a year ago due to the way they fixed me up when I got a flat while on vacation, inspite of COVID restrictions. This year, before leaving on vacation, decided to buy a real spare tire and rim, to avoid any issues like the last time. My salesman found me a discontinued rim, and a demo tire with only a few days of driving on it, but that he couldnt sell as new. I went on vacation this year with added peace of mind, and a new tire/rim combination at a price that I would dare anyone to beat.
Make sure you make an appointment. They will have you in and out. Good service.
They gave me very professional service
Came into this location today to get a hole in my tire fixed before work. I tried getting their at open as I know this time of year and in a pandemic it could get tricky. As soon as I pulled into the check-in line I was greeted nicely and got my car into the garage. I forgot my lock key for my wheel but that was no issue. They got me in right away and got my wheel off to repair the tire. I have an odd sized wheel, so as they were fixing it, they went over options if it could not be fixed. Within the next few minutes, they informed me I was about done and they got it repaired! I was out the door and driving safely! Thanks guys! Awesome work and even better customer service!!!
Matt is awesome! I came in Saturday morning because my TPMS sensor came on. Long story short, I had my air checked, sensors replaced, new tires put in, and ended up having to come here 4 times in 3 days because the light would not come off. Matt didn’t stop until he figured out the problem. He never got frustrated or angry with me, and explained everything to me in great detail.Everyone here was very pleasant, but Matt really made the experience a lot more bearable, so I give him my best recommendation!
Great price on Tires and Wheels
I came to this discount tire for a set of replacement tires. I was wary of continuing to go to discount tire due to a previously bad experience at a different location. I’m SO glad I went to this location! With my car being older they didn’t have the tires I needed in stock (my fault for not ordering them ahead of time). The sales rep offered to order them for me and have them delivered in a few days. Upon inspecting my current tires one of them was incredibly flat. They set me up to have that tire inspected to see if they could fix it to hold me over until my new tires arrive next week. The technician came to my car and drove it up in to the bay for me. He communicated every thing that they were going to do while I waited. The tire was not able to be fixed so they gave me a loaner tire for the next week until my tires arrive at no cost! Upon leaving my splash shield got caught on the bay and bent a little and the technician bent it back up for me and offered to zip tie it for me when I come in to get my new tires! Both gentlemen were incredibly kind and I would absolutely recommend this location! Thank you guys so much for a great experience!
Went in for a simple tire rotation. Service tech Ron was very consciencious about details, informing me about my slightly bent rims and rebalancing all the wheels free of charge, taking the time to get it right. Car runs smoother than ever and handles great. I would highly recommend Discount Tire in Sterling Heights.
Needed air in back passenger tire. They graciously filled the tire and I was on my way. What a great place to help a senior citizen.
After an unexpected flat tire happened tonight (10/14/2020) I was able to make it to the Discount Tire on 16 Mile and Van Dyke. Kevin was fantastic! He took my tire off, showed me what happened, put my spare on, put the damaged tire in a plastic bag and didnt charge me for his service. All done within 30 minutes too. Kevin was kind and deserving of a tip for him time. Discount Tire doesnt charge for putting a spare tire on...who knew?
I was there a few weeks ago to have my air pressure in my tire checked, because my sensor light came on. I sat in the area waiting. No one ever said we will be there give us a min or acknowledged me. I lefted there feeling discriminated
I went in to get 4 new tires and left with a cracked rim and a wheel that wont hold air longer than a day. Now I need to come up with $750 for a new rim and a way to get to work for however long it takes to order a rim. They offered no responsibility. Never had a leak before I took it in. Left with a leak and cracked rim. I had been a customer there for about 20 years. No longer for sure. I dont need my new rim cracked also.
Real nice quick service when you have an appointment. Knowledgeable guys working the counter, really know their tires.
Certain employees are very friendly while others are quite rude,they never answer the phone,definetly need to work on customer service skills
I bought 4 Continental A/S tires.I chose this location today as I had a flat tire repaired here in 2017.On Wednesday afternoon I had a flat tire near Dequinder and 12 mile .After airing it up I drove to Belle Tire just south of 12 mile.Time in was app.5.45 est .Why is that significant ❓The female manager turned me away as they were closing at 6.00A young tech was hanging out just outside the service door.I am always polite .I headed for O Riley to purchase a do it myself plug and a tire inflator can.My boss came with a compressor to assist me.When I called Discount Tire...Matt was the first one answering the phone.He told me that he or Eric would take careOf my needs.Eric was the first person on the ground when I arrived.I asked him if they were on commission.No sir was his reply.I was concerned that the Metro location was closing soon.Both reassured me that they would do whatever it takes.At 6.15. I drove out with my new tires.No pressure..just courtesy 👍🚐.Thanks again Belle Tired 😩
I usually go to the Center Line location, but I was in the area of the Sterling Heights location so I decided to go to this location for an air check. The cones were not properly set up to guide the cars through the air check so I ended up behind a car that was not in line. Then, another car arrived behind my car. When the attendant noticed the car behind me was not in the correct line, he directed them to the correct line. He then approached me to go in the correct line and told me I had to go behind the car who had arrived after me even though I arrived before them.
Past experiences have been the standard for excellent customer service, and the only reason for 3 stars, recent experiences have been almost the exact opposite. Specifically the personal interactions. The physical work was acceptable.
If you dont get your tires here.. you definitely should!Ive come here maybe 3 times over the last couple years to change out my back tires, then eventually my front tires.My front tires, are just the really affordable ones that still seem pretty decent but hey Im a single mom on a budget!Anyway, I love Discount Tire because their tires always have a guarantee. I hit a nail several months ago, and they patched it for free.Now Im here sitting in the waiting room and this lovely gentleman.. (Steve was his name? I cant quite remember) was just so nice first thing in the morning. I got a flat tire in that same tire that was patched and got a spare on and came here first thing in the morning. Thank god its my day off.Anyway, moral of story is that when you get your tires here, you get everything that may happen to your tires taken care of. Free of charge.
First time Ive ever been to discount tire company. It was pretty great actually besides having to wait about an hour and a half to get a tire changed. They are expensive especially since Im used to paying Walmart prices but the quality is outstanding. I usually spend 50 or 60 bucks per tire and this one came till about 90 with insurance so if anything happens to it its covered theyll give me a brand new tire. I will be going back
This visit was good with the staff honoring the appointments over the walk ins.
Best discount tire location I’ve been to and will now be my #1 choice for tire service. Super friendly staff, great service and fast!!!
They had emailed about getting my tires rotated, since I bought my tires there it was free. I set up an appointment online. They said they could do the job in about 45 minutes. They finished in 40 minutes. All 4 tires needed balanced according to them. So, I guess for the sake of the life of my tires it was a good thing I brought it in. I have always had good service from Discount tire, though I know several people who dont feel the same.
I came in to order trailer tires. Matt meet us at our vehicle and got the order started. 5 Star!
Discount Staff has always filled my tires when they needed air.Great team and very friendly.
Good service friendly professional staff
Great place, I showed up 3 minutes before close just wanting to drop off the keys to my vehicle so that they could fix it in the morning. They ended up patching my tire right then and there, saving me a trip the next day which they obviously didnt have to do.Now I know they wouldnt recommend that anybody show up like that at closing time seeing that they want to get home themselves but I appreciate that they helped me out.
Good winter tires. Dunlap
Great guys and fast service..
Always fast professional service.
As a loyal customer I was pretty disappointed. Ive been asking them to fix a slow leak for a few years now and that hasnt been solved. But this time after 2 new tires and a rotation, Im certain that it wasnt even checked. I know this because it was the same 15 psi that it was when I left the house deciding to go in. Furthermore, it was completely flat 2 days later. If I didnt keep a pump with me, I would be stranded. But here I am, a customer for years, still carrying a pump that I have to use often. Great people, just not solving an issue I hire them to solve. If its beyond their reach, that needs to be conveyed to me.
They offered a patch at no cost, unfortunate i had s large hope that wouldnt fix it. There was a descent line of cars in front of me and it still only took about 1 hour. Friendly and professional staff made it a simple process. Would get tires here again if i need them in the future.
I have been coming here for many years. They are absolutely fantastic. There prices are reasonable and theyre service is unbeatable. There is extra value in being a regular customer here. Hey have helped me out of so many jams. I love this location, but it seems to be excellent service at all locations.
Great and energetic crew. Albert and team are respectful to customers and very hard working. I replaced set of tires and they advised me with correct pick. Had to ho back few times as one of the tires was loosing air. But they took care of it quickly. Good idea for Discount Tires to do free air checks as that is food strategy to keep the customers coming and getting used to the store.
Great service as always. Harold was very nice to talk with.
These guys are always the best! I am a realtor and always on the road. I hit something and blew one of my tires in the way to an appointment. I came to these guys in a panic because I didn’t want to miss my appointment with my client. They were so accommodating and got me out of there within 30 minutes. They didn’t have the tire that I needed but ordered my tire and gave me a loaner tire for me to make my appointments for the next few days. I will always come here for any tire repair/replacement!
Free tire pressure check.. Service friendly staff members
This is my go to Discount Tire because they always do good work and the staff is always very courteous.My most recent visit was Black Friday and I want to give credit to Darien for helping us out. We were ordering 3 sets of tires and he spent the time to help us pick the right tires for our purposes. He also answered all the questions I had about all the different tires.
Excellent bunch of guys! Always go out of their way to make sure I leave happy.
The location was very busy but I was helped quickly. The staff was very nice and helpful
Extremely slow and they dont answer their phone
I needed all 4 stem valves replaced on my car. After a nightmare at the dealership who wanted $400+ service fees to do the job due to needing the sensors also replaced, i decided to come here. Eric helped me on the phone price it out. I was quoted $250 for sensors and valve stems. Once i got there for my appointment i was informed by Eric that the sensors did not need to be replaced so i only ended up paying $76 for all 4 stems. THANK YOU! 😊
I was away for business and got a tire low pressure warning. All the gas stations in the area were charging $1.50 for air. (horrible) I passed by this Discount Tire Store location by chance and saw a sign in the window for Free Air Check and decided to check it out. I walked in and asked what the fee would be to have my leak checked out and for a possible patch/plug. The response I was given was a gracious and polite FREE, no charge for them to diagnose and patch/plug. FANTASTIC! So what is the fee if you cant patch/plug the tire? Still FREE but we will advise you of your options. PERFECT! I handed over the keys and the car and came back later as advised. The tire was already repaired and the fee was $0.00. The overall experience was great. Especially since I was not a customer of theirs. I was treated with respect and the store was notably clean and comfortable. I would unquestionable recommend this store to a friend. Thank you to Mr. Abuna!
Darien is the best. Every time I am there I observe him taking care of not just my car, but he makes sure that everyone in the lobby is kept up to date on what’s going on and how much longer. He knows how to treat people and is very knowledgeable about tires. Every time I go now I ask for him.
Excellent efficient professional serviceHighly recommendedNathan was very nice and professional when checking my airOmg my tires were terrible ... thanks Nathan for providing me care andNathan and Bailey And Jay were a great team and worked great togetherJoe was helpful in getting me in and outFast Quote as installed same day I less then a hourPerfect perfect!!!Every one here is great!!!! Thank you !
Good place a little expensive awkward arrangements with parking and driving through
I hit a pothole and it destroyed my wheel. I had a wheel and tire warranty through my dealership so they told me it was best I go through them but they put my spare on free of charge. super nice. really great manager and friendly employees.
My husband and I finally decided to wait no longer and get all new rims and tires put on our 2007 SRT8 Jeep. That morning we had first visited Hot Wheel City, thinking we could find something.. needless to say that was a joke as they only wanted to sell us EVERYTHING we didn’t want. We went to another shop which said they could most likely us what we were looking for, but was not guaranteed.We then went to the Sterling Heights Discount Tire and WE are BEYOND satisfied with the service we received from Jon the manager! He asked what we needed, and was ok when we said we needed it that day, which wasn’t going to be easy since it was a Saturday. Jon got on the phone right away made multiple calls and did not stop until he found EXACTLY what we were looking for. & let me just say this was not no 20 minute process, it took some time but he was professional and dedicated the whole time.He even sent 1 of the employees to pick up our rims and tires from another location. Which only took about an hour, so we were able to leave for a bit and enjoy a quick lunch. Once we returned, they had the new rims and tires on our Jeep in no more than a half hr (maybe even less).We need more people in the world who are as dedicated to their customers as Jon. The environment was welcoming and this Discount Tire definitely left us with a great lasting impression.From here on out we will be recommending the Sterling Heights Discount Tire location for all your tire needs! 🚗🚗
People were fast and friendly. Got a solid set of tires at a fair price. Would certainly recommend them and go back when I need new tires again.
No help there! Short staff, no more free air checks, unless you wait they say 40 minutes. Who has that kind of time?
I worked with Darien, he was very attentive to the customers. He would even give updates to each individual while they were waiting so youre not just wondering how much longer. I also noticed that he addressed everyone by name, even people coming to pick up he remembered their names as they walked through the door. Overall experience was great, in and out less than an hour for tire replacement( they were busy) but his positive energy made it Excellent.
Needed a tire patch after running over a nail on the weekend. They got me right in on my online appointment time, and out the door quickly... The staff was friendly, didnt try to sell me anything that I didnt need, and was accommodating to my vehicle drop-off/pickup times. Will definitely be back for future tires/service.
Have been there in the last 6 months 3 separate times for slowly leaking tires. Each time they Have an excuse as to why they cannot fix the tire none of their excuses are actual valid reasons. Im convinced they just want to sell your new tires. Bunch of rookies. Go to the next tire joint, save your money.
Usually got good deals on tires
Eric the manager was rude, disrespectful, I will spread the word that this place is a waste of time, GET RID OF ERIC THANK YOU
Last week I went to this discount tire , for a nail in my tire, waited for over 30 minutes for check in, NO ONE CAME TO ME FOR CHECK IN .Called Belle tire 17 & Van Dyke , 30 minutes they fixed my tire with NO CHARGE.
Staffs here are slow and very rude especially the guy wearing red uniform I recognized used to work at the Shelby township branch. I came to this location to have the tires of my car air checked and I was denied yelling there’s a lot of people waiting to have them tires replaced. They are more focused on selling tires rather than fixing. I highly recommend everyone to go to Shelby township location, people are nice and more polite, don’t sit around and they do fast service.
Loud hard music blasting..good service except I was there for almost 4 hrs to get a tire repaired or replaced and I feel it was repairable but got me to buy 1 new tire for $200 then forgot to check air pressure of other tires...they are understaffed and very younge and new guys working in the bay.
Need to hire more workers in the shop.
Best service ever! Thank you Keith for explaining the tire repair and going above and beyond what is expected. I will definitely be purchasing the next set of tires at this Discount Tire.
Brought a flat in around 10am. They werent able to fix it Because the nail was on the outer edge. Needed a new tire on the rim. Said he would text when it was ready, didnt give me a time but they had told the last people around 2 hours so I figured 3 to be safe. Never received a text or phone call saying the tire was ready.Called after 4pm said the tire was ready, no explanation as to why I didnt get a phone call. Showed up to get it after 5 and was told no one had even worked on it yet!! Only saving grace is they had out to me in 7 minutes after I was told that.Barely got an apology from one person and nothing from anyone else. Ive always had decent service from this location but definitely not today.
Normally the time given is pretty good. Usually 40 min to an hour and its that time frame. Today was told there same and it was done 2 hours later. Was not to happy about that. If I knew that upfront I wouldve called my wife to go pick up my daughters. Instead of them waiting 10 min they waited an hour for me
This place is great, from the management to the employees freezing their butts of in the garage. Have me a untouchable price on my tires and always ready to fix a puncture or rotate and balance my tires. This is a great added benefit for buying here. Cannot say enough good things about this location.
They were busy for the day before Thanksgiving but they did get my car done I got four new wheels and I had a sensor that was bad that they fixed and they were just really really great really nice and it was late when they got done so they were a blessing thank you discount tire
Quoted me a price over the phone, but then changed it once I drove there to have the work done. They were polite about it, but that doesnt make it right. They should have honored the original price. Bad business practice.
I purchased new tires here, and a warranty. I ran over a bolt and needed a replacement tire. They have me the choice of a new tire that didnt match, or I could wait a day and they would have the matching one. I chose to wait, my car was ready the next morning. I went to work and received a call later that day that my tire was ready? Evidently even though I chose to wait for the new matching tire, they had given me a loaner. This was an added inconvenience that I had tried to avoid.As I left with the real new tire, the associate was kind enough to let me know that I had a loaner tire on my vehicle???Thanks for the service. I shall find a new place to purchase tires next time
Great experience. See Harold
Visiting from Maryland. Had an issue with a tire. Found them on internet,and so glad I did. They were so helpful and friendly. Wait was at minimum. The problem was diagnosed quickly and fixed. I highly recommend this establishment.
This is the only place I go for tires. The staff is extremely knowledgeable and friendly. The staff makes you feel like youre valued, which is so important to me. The management here will always listen to your problem and they will always try to help you save money instead of just trying to trick you into getting things you dont need. I highly recommend this discount tire above all others. Thanks again guys for all the great service I have received throughout the years!! You guys rock!!
Fast and friendly service, repaired my tire for free!
My husband ordered tires for his van, and set an appointment to come in and have them installed. When he arrived for his appointment (10 minutes early) he was told that there were 6 people ahead of him and there would be a 2 hour wait, just because they arrived before him. If you aren’t going to honor scheduled appointments, don’t schedule appointments! Then, when the installers finished and put his hubcaps back on they misaligned the cap with the valve stems on all four tires, causing them to be bent and nearly breaking one. Their customer service is completely terrible, no one cares about doing their job correctly, let alone doing it well.
I dont know why you would go anywhere else! Kevin is a GREAT guy and treated me unbelievably well with my 98 Mustang GT!Thanks so much!!
Nice guys. A little slow on replacing my tires when I placed an appointment but overall great place!
Staff is friendly and knowledgeable. Fixed a flat for no charge. Great selection and prices when its time to buy a new set.
Very friendly service, completed the work quickly and kept me informed throughout the process. It was also better priced than the competitors around. Great service, will definitely return!
Ive with Justin who I believe is now at different location and a few guys I was used to who I havent seen the last few times there so I have to get to know the new crews in there. Otherwise havent had any issues.
The service was good and tires priced ok but 20$ to mount a tire is ridiculous paid 280$ for 2 tires 40$ to mount them youd think theyd mount them for free but no
Very nice, helpful and very knowledgeable. Helped me with my flat tire and the cost was affordable. Love Discount Tire.
Staff is great & if u keep 2 ur appt x,ur not there very long @ all
I put new tires on four vehicles from this location. Always great service. Now they fix all my flats for free. Its a great spot. I will buy all my tires from here.
Excellent service. Wait times are far too long though. 2 hrs waiting, quoted 1 hr, all seats were taken. Nice guys though and peace of mind knowing your car is drivable again outweighs the wait time.
One of the best discount tire locations around metro area. Very friendly and helpful staff. Would recommend to everyone!Thank you for your quick service
Dont waste your time I took my tire to get it patched an they keep it for over 24 hours just to tell me they cant patch it an didnt even bother to call me.
Very polite professional caring best tire shop i have been to in the area avoid the bell tire of the area they do not care
You guys are really awesome! Today was my second time there and the 1st time was just as good. I had a bulge in my tire from Michigan roads, sucking as usual. A piece of road jumped up and bite me. Anyways, Get the warranty on your tires, its well worth it. They replaced the tire under warranty. I showed up about an hour before they close( not recommended in case of emergency, obviously) They rotated all tires, replaced the one hopeless tire, and I bought another that needed to be replaced from wear, and had me outta there in about 25 minutes. They arent pushy at all and explain your tire situation by showing you, rather than telling you. Friendly and to the point staff. Efficency would be the word.
Friendly staff. Excellent service.
Great service.Finished ahead of time.Extremely pleased
Great group of people. Always helpful. Knowledgable. Kind. Exactly the kind of professionals you want to interact with.
Great service and got me right in without an appointment. But because of covid I would make an appointment a day a head of time.
I have spent over Three grand in this store in the last 3 years and this is the last time I will ever walk in that store again. I understand they are very busy and I was very patient and was treated like I was putting them out. Im paying off my Discount tire card and cutting it in two
Since the Discount Tire store was so close to my mother in laws home I decided to give Discount tire another try, I have had issues with communication, quality, and pricing with the DISCOUNT TIRE AT HALL RD EAST OF HAYES. So I call ahead of time and talked to Joe at the Van Dyke & 16 store. I told him that her car was a 2004 Buick and it had 16,800 miles on it and all I wanted done was to have the tires broke down off the rims, have the rimes swiped with the SEALANT glue, install new valve stems since she was losing tire pressure (about 10 pounds per tire) since the car is always JUST sitting in the garage. I figured how can they screw this one up??? Joe told me just bring it down TODAY and they would take care of it. So I walk in the store and I get some kid who walks out to the car looks at the tires with 16,800 miles on them and says since they were so old I needed all new tires all the way around. He also tells me that all tires lose 1 pound per month. (Really... does he think Im that stupid?) SO now Im pissed and walk BACK into the store and ask for Joe and I find him. I said Joe,... you told me you could provide the service that I requested... He just looks at me and says we dont do any thing with tires that are 6 years old or older.... I said that I told you that over the phone these were the original tires. He said no you didnt. He is a liar!!!! Hence I left the store and went across the street to FIRESTONE TIRE CARE. and they said no problem we can do that service. THEY ALSO SAID THE TIRES WERE PERFECTLY GOOD!!!!!!!!!!!!!!!!! One and 1/2 hours later it was ready to go and I spent $76.46 NOT THE COST FOR 4 NEW TIRES AS PER DISCOUNT TIRE. YOU GUYS SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!
They took care of me and was on time with the appointment and got it done early. 👍
Great service. Get the guarantee when getting new tires. Its worth it.
Pulled in with a screw in one of my 1 month old truck tires. Salesman named Will met me at the door and after inspection pulled the truck in to fix the tire FREE OF CHARGE!!! THANK YOU guys, Ill definitely keep you in mind when Im ready to throw some bigger rims and tires on.
Very nice people and honest. They dont try to pressure you into doing something, they give you good reasons on why a service should be performed. 5/5 would recommend.
I came in at 8:30 still here
I would not recommend this store at all. If you are changing your tires from here make sure you are getting the same thing you ordered for. I brought a set of 4 tires from this store for my toyota sienna 2013.. Michelin 70000 miles .. now I find it is all worn out in 30000 miles. This shop itself told me that it was not the right tire for a mini van. They fixed the wrong kind of tire on my minivan for which I paid $750.They are just about selling new tires. Now they say my protection plan will not work since it is the alignment Issue.in fact the wrong tire could not take the weight of mini van.. be aware.thanks
Came to this location for air for my tire. Was denied service. This is unsatisfactory and unacceptable. I under stand due to Covid there need to be safety cautions but it is unacceptable to denied customer air due to that is a safety hazard. Customer should always be considered regardless.
Great experience, would highly recommended.
Their price match is a joke. The first staff member I talked go on the phone said they would match belle tires deal. The second staff member I spoke to acted like they were matching the price then they gave me their deal instead. And the whole time that staff member acted like he was smarter than me. The quote he gave me was the same as the quote I got a week before from discount tire when there was no deal. And when I asked why he said that the tires are now full price. So I ask for a cheaper tire and get a printed quote from belle tire for the new tire and they still wouldnt price match.
Ken set me up with an 8am Saturday appt and ordered the tires that I needed when I called on Friday. I told him that I had to open a store by 9:15 and Ethan got me in and out very quickly. Good work gentlemen! Thank you.
I had to replace one of the 4 new tires I bought just two months ago. I forgot to purchase the hazard insurance for my tires. The sales man worked with me and I got a new one for just $40. Ive been going to discount tire for about 15 years now, and this is just one of the many reasons why, thanks guys
Been going to Discount Tire for 20+ years. Good place for tires but boring waiting room with no tv, coffee or anything entertaining to keep kids busy if you’re bringing children. When you’re told it’s a 2.5 hour wait, plan ahead to have a ride or pay extra for a Uber as this place has the most boring waiting room!!Since tire are competitive and don’t differ in price from other suppliers, I’ll be looking for another place that caters to the customer on waiting room benefits or next door to restaurant.
Got there early enough that I got right in. Had to have one tire replaced, they were like a well oiled machine. A couple guys working together to get it done, went quickly.
Good people great service
Make an appointment on line it is the best way to get the service fast. They worked very hard to make sure I was satisfied. Wont get tires anywhere else.
Fast helpful staff courteous people needed a patch in a tire and it was done in a few minutes and they didnt charge great place
Been here a couple times for new tires or services. Always have been fast and friendly. Definitely the best tire shop in the area.
They were wonderful with helping me with my Screwy little friend and getting me back on the road!
Just drop by to check for a tire patch if its doable. The guy looked at the scrap metal on my tire then said you need new tire. The hole is too big. He looked at what it would cost me, even check for a used tire. Awesome right? Well, I wanted a second opinion. Went down the street to Joes Used Tires (a block away). I ask the same thing. you think you can patch this? he took my tire, inspect the hole by deflating and pull out the scrap metal. Come to find out, it was a tiny hole. He patched it and save me 120$$$$. Yes, please just go down the street of firestone across the street to get a 2nd or 3rd opinion. My tire is fine, it lives another 20k miles.
The staff was incredibly helpful and didnt partake in predatory practices to make sales like some other tire places Ive been forced to use.
I went in for a rotation of my tires. I waited in my car as they did it. And then I found out the whole thing was FREE!!!! I was AMAZED! Thank you.
Great deal for my tires, saved about $200.
Had appt got in got it done no problems 👍
NOT GOOD! I had my tires rotated asked for air pressure check. The service manager acknowledged the tires pressure appears very low. I asked they get set to proper level and include the full tire spare. After only 45 minute wait time said I was all set paper work had All tires was set to 30lbs. Needless to say... they were NOT Checked. I still had 15lbs pressure in 2 tires and 20s in the other two.
As usual they took very good care of me Im very happy with this place
Another great experience with Discount Tire. My salesperson Keith and my tech did a great job taking care of my repair.
Dustin was great. He greeted me immediately and explained what my tread looked like and the safety of my vehicle. He was pleasant and efficient.
They looked at my Tires told me I have 15000 miles left and they were all season Tires so I was good to go
Such a great experience! Went in here today and these people were very very nice and did everything free of charge!!
Did a great job with my husbands tires
Ordered tires the evening before and set an appointment for 11am the following day. Arrived at 10:45..early and was told my tires had just arrived and it would take about 2 hours which I was okay with. An hour and fifty later, and countless other cars helped that arrived after including a classic that grabbed special attention...my vehicle hadnt been touched. I took my keys and left...obviously they didnt need my business.
The ONLY tire place as far as Im concerned!
My tire had 5 nails. They ordered a new tire. They said my new tire was on, picked up car. Low tire indicator light came on after driving about 10 miles on the new tire - how can that be?? Long story short - they took off tire with 5 nails, put air in it, new valve and put it back on my car!! When we spoke to the worker his response was, mistakes happen!! Seriously??!! I drove that night on the freeway - it could have been a very deadly outcome! We will never go back to this Discount Tire!!
I ordered my tires online and the called me back to say they were unavailable. I ordered another tire online that they had in stock then arrived at noon to drop off my car, they were super busy and I waited in line for 35 min before I was helped. After dropping off my car I told them I would be back after work around 3pm. At 3:30pm when I returned my vehicle had not even been looked at. When I asked at the counter I was told there was currently one car ahead of mine. I sat and waited another 30 min or so for them to get to and finish the work on my car. In total, from the moment I entered their store to drop off my car until I had my keys back in hand was just over 4 hours. The total time it took to do the actual work was about 15-20 min. They replaced two of my tires.
Great service! Staff keeps you updated. Free water.
Quick and friendly. Best price I found for the tires I needed replaced
Justin M helped me today. They were super busy but took the time to help me and put air in my tires for free. Thank you !!!Went here again and Myles was also excellent!
Discount tires is a great business, they treat their customers right!
With only appointments, this shop is service/customers last. Three stories from 3 techs. I have always bought from discount but no longer. 1/2 star
This discount tire is awesome! My mans Darien behind the counter and then his boss Ulysses I hope I spelt that right, were very helpful and so cool. They got tires and wheels put on real quick like 45 minutes like I didnt feel like I was there for long.Very friendly, kind courteous people. Cant go wrong with discount.
Good experience today, took in a flat tire to have repaired at 16mi and Vandyke store. They repaired it at no charge and had it in my truck in no time. Thank you!!
Friendliest service of any tire store. Also, they fix flats for free. Amazing.
Waited over 4 hours for them to weasel their way out of the warranty. More polite than the centerline store but next time Ill go to a local shop that wants business.
This place is the place to go for tires and wheel related services. Will and Nick provided excellent customer service. They have great prices and their work ethic is refreshing, when belle tire down the road would try to scam you into replacing tpms sensors when they are rebuidable. I will definitely continue to be their customer!
Slow service and no use in making appointment. Had new tires installed was told 30 to 40 mins and was there for 1.5 hours. Technicians did a poor job balancing tires ended up having to go back and have them rebalance tires because they were shaking.
Friendly helpful staff. Very fast service.
They have an amazing team!
Excellent service I love these guys they are so honest and have great advice
Great service
Only place to go for tires. Best service around. Very friendly and helpful staff.
I had all four tires replaced it did a wonderful job very fast
Issac was the best.
Took great care of my car. Answered all my questions.
In and out in about an hour for a flat repair. Great job!
Awesome customer service they take care of customers and are kind and friendly always
Great service at very fair prices.
Very nice staff. Fast work and seemed to be honest wotkers
Wouldnt re-tire anywhere else!
Excellent. Fast service
Great service! Honest crew that has always fixed all my issues and led me on the correct path to fixing my car in the most economical way.
One of the better discount tire stops around. Prompt with appointments and friendly clerks.
They Cant balance tires. Tried twice. Also very expensive, without the ability to do a front end alignment. Ended up taking my car to dealership for proper front end alignment.
Isaac was awesome..
I dont normally leave a review but I am so upset that I feel like I have to. I went to Discount Tire in Chesterfield and got new tires put on. I had great service there. Well 2 weeks later one tire kept going flat. I took my car into the Discount Tire on Metro Parkway since it was close to work. I told them what was going on and they said they would take a look. One employee came and told me the wheel was bent in two places. I told him there was no way. He said I must have hit a pothole. I told him that i got the tires put on 2 weeks ago and I havent hit anything. The employee was rude the whole time. He began to tell me that a new wheel was $475. My car was running smoothly besides the fact my tire was losing air. I told him that I was going to take my car back to the Chesterfiled location and have them look. He told me there was no way they bent the wheel. I said thats fine I want a second opinion. The next day I took my car to the dealership I bought it from. Within 15 minutes they came back to me with a one inch nail they found in my tire. $20 later my tire was fixed and good to go! I wouldnt be leaving a review if it wasnt for the rude employee. I wish I could remember his name so I could leave it. I was there on 1/16 around 5:00pm with the white Tahoe. I hope the guy that I talked to sees this.
These guys are great. I use them for all my tire needs, business and personal. Thanks for everything.
Removed a screw from one of my tires and replaced the valve stem. No charge.
Really friendly and efficient service. Honest crew, service from Mike was top notch!
Took care of my car in the time frame they said they would. Good communication.
DT any location is my preferred tire service store. Theyve trained their staff to take customer service to another level.
Great service at Sterling Heights store. Less then an hour, new tires and on my way home.
Good place to get tire repairs done.
This is a horrible discount tire. I spent $1600 on 2 sets of tires in the past 2 years at this store. I wanted to swap the one set of tires to the other set of rims and throw away the other tires and rims. Shouldnt they swap it over complimentary or charge a low fee? No they tried to charge a loyal customer $140 to do the switch. I called Belle Tire and they did the job for $75. And they also do alignments and free suspension and brake checks when they do any work on your car. I used to be Discount Tire for life and now theyll never get another penny from me.
They are very nice and helpful, they made my day. Ask for Eric, though they are all good.
Total reviews rating 4.2
199 Reviews for Discount Tire 2023:
Review №1
2022-07-01Went to get new tires without appointment, was in and out , with new tires fairly quickly. Good price , great service. I love Discount Tire, been coming for years.
Review №2
2022-05-26RSC Janitorial was extremely happy with the prompt service. We were late for our appointment due to traffic and the still put on new tires same day. John there is fantastic!
Review №3
2022-06-30Not sure the spelling but Tracy gets 5 stars! I was in a bind for 4 new tires, they didn’t have them all in stock but he went above and beyond to track them down for me. Even price matched a competitor. Mind you this is 2 hours before they close and before the holiday weekend.
Review №4
2022-07-09Dan and AJ were terrific! my blown out tire was replaced faster than a nascar pit stop!!!
Review №5
2022-07-19Good service reasonably priced
Review №6
2021-10-26Absolutely top-notch service every time - prompt, communicative, and helpful. Most recently, I had to order some new rims (and it was time for new tires too), and shipping delays made the wait time a little longer than anticipated. But the staff at Discount Tire were endlessly communicative and kind during every stage in the process, and kept me updated every week until the rims came in. I was able to make an appointment right away to get them put on, and the wait time was shorter than I expected! They went through a lot of effort and made my experience pretty stress-free, and Im very grateful. Cant recommend this business highly enough!
Review №7
2021-12-03I gave 2 stars because I wasn’t satisfied with the service.I had my car here for installation of new wheels that I also bought at Discount Tire.After I sat in the car, I noticed there was a “low tire” light. I called immediately the guy who was working with my car, but he said “don’t worry the light will go away by itself”.Unfortunately it didn’t go away, not even after 24h… so I had to take my car to the Hall Road location to fix the problem that was caused from the 16 mile & Van Dyke location.
Review №8
2022-02-26Love the 16 and Van Dyke store . Guys are friendly and very nice. They seriously do good work here.
Review №9
2021-03-18Had four brand new tires put on my car and the next day I had a flat tire. Not sure if they put a bad tire on but they also broke one of my lug nuts that I have to get replaced now so thats really annoying. Fortunately they replaced everything with no additional cost because it was their mistake but I most definitely wont be going back, it was a long process and it wasnt worth it. I spoke with Harold throughout my process and he was a very good, helpful, knowledgeable customer service representative. I recommend Harold to work with.
Review №10
2022-02-18Waited 15 minutes to get a free air check. After waiting that long without a single person looking my way, I had to ask someone if they were still doing air checks to where I was told to wait longer so I drove off. Why offer free air checks if your employers refuse to do it? Go to a different discount tire