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Discount Tire in Traverse City
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Location on the map
Traverse City, Grand Traverse County, Michigan, US
Payments
Phone: +1 231-932-1924
Site: https://www.discounttire.com/sto...
Site: https://www.discounttire.com/sto...
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–5PM
- Sunday:Closed
Discount Tire in other cities:
Comments (199)
Its taken two weeks to get in contact with Erik. Erik had zero answers for me in regards to my tire order. No tracking number for a shipment was provided. It took two tries to personally get in touch with Discounts Customer Service center - and a fantastic agent there, Arnold - to get any answers at all. I have asked for a refund and will continue to give my business to my local mechanics. I do not recommend this particular location. I asked that Customer Service begin the steps to make an internal investigation; at that point, as a customer, I wash my hands of this experience. I guess you get what you pay for.
The manager Anthony, is very professional but helpful. The guys always do a great job and are quick. I have always gotten same day service too!
Wow! They really went above and beyond, repairing our tire quickly so we could get back on the road, despite the fact that they were very busy.
Ive navigated many websites without problems, even purchased on DT website, but this time not mobile friendly. Went to Belle Tire.
Got tires on my old beater yesterday. The guys got me in and out quickly, explained everything well, and are professional. And they have prices that nobody could beat.I’ll be back. Hope to bring them some tacos from the new local Mexican restaurant they told me about!
After a wonderful Summer in Northern MI it was time to head home (900 miles) and on my last day at 3:00 on Saturday I had a blowout an hour from Traverse. Got the spare on and called and they were so helpful the found the tires for me and held them and said if I got there before 5 they could help. Arrived 4:32 and left 5:08 with 4 new tires (to be safe) and laughing. Great team great service. This was my first experience but now I know they’re great!
I so appreciate the text reminders to check the air in my tires thats when I take my vehicle to discount tires and they always top off my air for no fee. The team is always helpful and courteous.
We had a great experience at the Discount Tire in Traverse city. Every staff member we encountered was friendly and helpful. The manager Tyler was very empathetic to our current situation and struggles. He worked with us financially and gave us a great deal. Tyler also made everything smooth and stress free. Definitely would recommend the staff and store in TC. It was nice to see team work and such kind, caring souls. 👍Great job!
Highly recommend! I wish this was my down the street tire shop. Picked up a nail on vacation in Traverse. These folks had me patched up in no time & back on the road. The staff was great & the BEST tire care Ive ever had. Thanks so much!!
For many years now we have purchased our tires through DT. Every single time my husband or I have anything done there we are always impressed with their staff! We have never had a bad experience here in TC. Everyone has always treated us kind. They are very respectful and go above and beyond for service! Thank you so much!
Professional. Fast. No funny business.Id come here again and recommend the service. They guys were thurough.
Quick in and out. Awesome prices super service. 5/5 round rubber thingies.
Extremely helpful. None of the other tire places would even pick up the phone, they got me in same day. Patched up my tire with no hassle. 10/10 will be back.
Worst service I have ever experienced they put new expensive tires on my van but failed to inform me that I had a very bad wheel bearing now my van has a horrible wobble and I have babies to transport dont get fooled by them and take your money with no care for you as a person
We were in TC from out of town and found out that our tire was losing air quickly at almost 5:00 pm on a Saturday. We had to drive 7 hours the next day, so it was critical to get the tire fixed. We got to the Discount Tire at just after 5 and the three people left stayed after quitting time and pitched in to make a repair in about 10 minutes! We really appreciated the quick work! We will take all our business here when we’re in town.
Nice guys. Worked quickly. Manager very friendly!
On Saturday, July 24, 2021 we (two senior couples) we’re vacationing in Northwest Michigan and picked up a large screw in our tire . We changed the tire and called the Discount Tire store in Traverse city around 3:30 PM on a Saturday. Knowing that we were a half hour away and with the store closing at 5:00 we were doubtful that we would be able to be seen in time. However, the staff was very friendly and told us to come in. They repaired the tire in short order and even replaced the spare and jack in the proper compartments. To top it off there was no charge. Great service and respectful staff. We’ve been going to Discount Tire for years and this is another reason why.
On a quick trip from Ohio, I received amazing service for my slow leaking tire. Removed nail, added patch and had me back on the road in 15 minutes. This location is really organized. Didnt even have to leave my car!
Had a tire that kept going flat, I brought it in to Discount tire and they removed a screw, patched it and sent me on my way for no cost because I had bought the tire here. They were quick, efficient and helpful. I did have to wait for a bit as I did not have an appointment, but that is a small price to pay for such good service.
Came in from out of town with a flat , right before closing. The tire was unrepairable, but we found a new one and they installed it the same day. Tom and Corie gave great service and communication. I am a Discount Tire customer for life!
They just plain leave the phones off the hook so they dont have to deal with calls. I get it, everyone is slammed and short staffed, but as a company, figure out a call center or something. Not being able to call in to get an update on our car is ridiculous.
These people do an amazing job - A+ customer service...
We were out of town and needed brake work. Our mechanic couldnt get our wheels off because our lug nut socket was still in TC. Eric next day aired the correct socket so we could get the work done before we got back on the freeway to return home. Nice guys, clean shop, good work!
Outstanding service! Extremely kind and friendly staff! Picked up a screw in our tire on vacation and they had us in and out in 20 minutes. Highly recommend!
Ive been here multiple times for rim and tires changes with multiple cars. Always quick and done well. The only time it took a while to finish was because I came at a peak time with every work bay full. So I knew that a wait was to be expected.None the less. Theyve been good to me. Hope they are for you too.
I wanted to give a big Thank You to Discount Tire an your employee Erik. I came in 2 days ago to get air in tires an Erik said my tires were bad an needed to be replaced ASAP since i was carrying precious cargo my kids an grand kids. So Thank You for letting me know an Thank You guys for a job well done an making my van safer.
Very disappointed with discount tire i went online and used the wheel finder to find wheels for my truck. Put in what year make model and wheel size found a nice set of wheels that clearly stated these will fit your truck no where did it say i need to modify my vehicle to make these rims fit.The guy at this location goes these are offset rims and will stick out 2 more than your original rims and they may rub and these are more for a 4x4 truck.So if there going to possibly rub and are better for a 4 wheel drive then why are they being listed as being a recommend fit for my truck?Needless to say i wasted my time and my gas to travel well over 84 miles for nothing because your site is a joke and gives false information thanks a lot.
Thank you Tyler and team for installing new tires on Tesla M3 with care
Excellent service! I thought I made an appointment online but when I got there they didn’t have it on file. Instead of having me reschedule they fit me in that day. THANK YOU!!
Our sales associate Dave was great!Very friendly and professional.Discount Tire has the best customer service.
Matched rebate offer 2 other stores were offering. When only 2 tires arrived of my order promptly got 2 more in on next day. Great job on employees wearing masks and social distancing. Busy place and did a fine job with all around service.
Great service at all Discount Tire locations and this one is no exception. Got a flat on a hunting trip last November and brought the truck in last minute and the techs were super friendly, chatted with my dad and I and generally made for a pleasant experience. Tire was covered under warranty. Missed an evening of hunting but not so bad as it could have been!
This place is AWESOME! I went because my vehicle had a low tire gauge on... discovered I had a nail in my tire. Techs plugged it for FREE! Super nice and friendly service all around!
November 9, (snow) extremely busy! The reps were well mannered and polite all day. As a walk in customer, I had to wait 6.5 hours to get tires installed. Good products and reasonable prices and service. Made for a very long day.
This place is great! You have to show up and get in line, no appointments can be made ahead of time right now, but it was pretty fast. The price was great as well. Our sales guy, Anthony Gilland, was quite friendly and helpful. Great price and service
Messed up my powder coating on my rims. Not impressed, uncooperative on getting them redone
Discount Tire has got it together. Had a 10 am appointment that they notified me about my tire rotation. Arrived to a check in line. Acknowledging my appointment. Waited 5 minutes to get in. Rotation took 10 minutes. I never left the car! All COVID clean and propper.
Ordered my tires. Couldnt schedule them to be installed until a month after I bought my tires. Tried to call and see if I could get in any sooner; after 10minutes I gave up. No one ever answered the phones.
We have taken 3 work trucks in recently for new tires. We have one more vehicle to return with but I highly doubt we will return after this fiasco.We first began by calling around for the best price. The gentleman on the phone was great and suggested a new-to-us tire that actually was a bit cheaper than we usually spend. We decide to give it a shot. We place an order for 12 of these tires to be ordered and held, pay the $25 deposit and schedule our appointment.We are 45 minutes away from Discount Tire...Vehicle #1 - We show up to our first appointment - they can only find 3 of 4 tires. We schedule an appointment to return AND we get a receipt showing the total for all THREE trucks. The gentleman had graciously offered us a discount due to the hassle of having to come back. Thankfully we got a receipt of this...you will find out why later on.We return for the second appointment for the first vehicle and have the tires installed and we are on our way.Vehicle #2 - We show up, tires are installed. We did not bring the receipt with us as we didnt expect to need it but they say they see no discount on our account. After a little while, the gentleman offers $50 off. We pay and inform them that we will bring the receipt with the next vehicle to show the discount owed to us.Vehicle #3 - We show up to our scheduled appointment. Mind you they have informed us that all tires are in (but they also did for Vehicle #1 as well). Would you be surprised to find out they can only find 3/4 tires? Believe me, I was too. Well to top it off - they were unaware that they only had 3 tires until AFTER removing all 4 of my tires. So, they put the 2 new tires on the front of the vehicle and put my old ones back on the back. They then put the third tire in the back of the truck so they did not lose it. You cant make this stuff up!! At this point, we are extremely frustrated for now having WASTED two separate trips for the same issue!! While we are here, we show them the receipt that showed the price we would be out the door for ALL THREE vehicles after the initial gentleman offered us a discount for their first issue. Even with the proof in their hands, they still have no clue how we would get that price...and on top of that - they were not even crediting the $25 deposit we were REQUIRED to pay.We leave and are told that they will contact us when the last tire is in - estimated 1-2 days. NOBODY calls so we call them 3 days later. After attempting literally for hours (phone rings and rings - replaying their greeting), someone answered (Anthony). He assures us he will look into this and return our call by 6 pm that day. Of course, no returned call. So, we call the next day and speak to someone else (Mike) - who AGAIN assures us he will call us back after he does some research. No surprise here BUT again, no returned call. So, we decided to show up the following day. They magically have our last tire - install it and we are on our way!Let me say - I am a pretty understanding person (I am a manager - I get that mistakes happen) especially now due to Covid delays AND I know they are busy with people getting their snow tires on...but even just a LITTLE follow-through would have made this experience better and I might not have felt the need to leave a review. We felt like they were irritated with us everytime we called - the only one who has the right to be irritated here is ME! We have one more vehicle and honestly - Id rather pay more to go elsewhere than to deal with them again. They probably would only have 3 tires anyways LOL. I can understand showing up for 1 appointment and they have mistakenly lost a tire....but a second time that this happens? If my employees ran my business this way - they would no longer be my employees.
Tyler and the crew hooked me up w 4 Michelin tires in 45 minutes! And save me $100!
Customer service is non existent. Ordered tires over a week ago, prepaid for half of the price ( 750$ ) Tech told us they would be there last Wednesday and would call us for installation. Still no call nothing from them.. I have spent 3 hours or longer trying to call to find out when we get our tires only to have an automated msg answer telling customers how important ur business and call is and bc every employee is busy helping others my call will be answered by the next available employee.. its absolutely rediculous! Awful awful awful!!
I ordered tires online and made an appointment. My suv was fixed up and ready to roll in 16 minutes. Excellent service technicians!
Always good, never feel ripped. They had us in&out in less than an hour. That was diagnosis the problem, mount &balance new tire & check the the other tires
Ive bought tires for my Chevy Tahoe and my Dodge Ram at Discount Tire on Garfield Ave for a lot of years. Most of the time Im right in and out. I have first hand experience with the quality of their work. They are very reliable and efficient. If you want a brand name set of tires then Discount tire is the place to have it done. I would recommend them for their work ethics and professionalism...
I just stopped into Discount Tire in TC to get my spare tire repaired. The tire was to old to be serviced so I thought I would need to buy a new tire which isnt in the budget right now. The guy working there said no problem, well take care of it. He put a used tire on and said youre good to go. He wouldnt take any money for it.This employee went above and beyond. They will have my business for life.
Had 4 new tires put on my truck. Jason was very helpful, not pushing the most expensive tire on my but rather finding out how and where I drive to get the best tire to suit my needs. Got it. Great price. They were really busy and said it might be as long as 2 hours, but 45 minutes later I received a text and was ready to pick my vehicle up. After inspecting my truck, I am very happy with the tires, service, and installation. Thank you to the whole team at Discount Tire in Traverse City.
We were on vacation visiting friends in Traverse City when I noticed I had a low tire pressure light on. Our friends recommended Discount Tire. I went there and within 30 minutes, they repaired the tire, replaced a valve stem, checked the remaining tire pressures and had me out the door at no cost. I highly recommend these folks. They’re very knowledgeable and efficient.
I was out of town on 4th of July week vacation. My RV had tire valve issues on 2 separate tires. After calling around to 3 different places I with no success I contacted discount tire. I had my grandkids wife and dog with me so the pressure was on. Eric and his team got me in and back on the road much faster than I would have imagined. One tire was even the inside dually. After hearing my story I was charged nothing. Thank you Eric you know how to treat people and have gained my respect.
Didnt have an appointment, but they accept walk-ins. Was fully expecting to be waiting awhile since I didnt have an appointment. They told me about an hour, which I was completely ok with. They had my car in, 4 new tires on, and my car out in 25 minutes! Great service!
I was traveling from out of town and noticed my two rear tires were very badly balding. I called the store and they provided excellent information and quoted me two options they had in stock. There was NO pressure to replace all 4 tires (which I did) and NO pressure to up sell to more expensive set. They had a full schedule, but said they could work me in that day. I arrived to the store about 40 minutes after calling. They charged me the same quote as over the phone, with no hidden surprise fees. They also had all four tire replaced and my keys back in hand in less than 30 minutes! This is the best, most honest automotive repair experience Ive ever had. Thank you Discount Tire!
Fast and accurate service, very friendly.
I had blown a tire the night before and there werent any tire places open. A family member mentioned that my late grandfather only used Discount fornall his tire needs so I got the tow truck driver to take my car there. I called in the morning and even though hadnt gotten my voicemail due to electrical issues they got my car in and re-tired in more than enough time for me to pick it and get to work on time. Not to mention the customer service was excellent, it was a very fluid and comfortable experience. Thanks Brandon!
Great shop. Stopped in to fix a tire. Had it done in less than 30, it was quick. Figured may as well balance and rotate while I was there. In and out. Great job everyone!
Too many good experiences to list them all! I have dealt with Discount tire as a company for years and have bought All my tires from them. But I Will say this store in Traverse City has been even better than my experience at their other stores. Good prices and a Great staff, both up front and the techs in the back!If there is a downside it would be that because they are so good they Are busy! Best to make an appointment if at all possible!!!
Altered check-in process and wait in car due to Covid. It went quickly and smoothly. They even made sure to balance my tires even though I only showed up (no appt) for rotation. Great service.
Always good to shop the deals they have, purchased $600 tires and with black Friday special, getting $200 in rebates. Great drop off service also. Dropped car off last night withoit appointment and by 10:00 got notice that car was done.
These folks were awesome. From out of town and they took care of us in no time flat (pun intended!) Professional, friendly, and efficient. I could not have possibly asked for a better experience. Highly recommend Discount Tire in Traverse City, MI.
Efficient staff! The Manager was was personable and helpful. I was able to get in quickly to switch out my seasonal tires and feel safe during the pandemic.
TLDR: the website sucks, but this location mostly made up for the online mistakes.➖ They couldnt find my online order in their system.➕ They honored my confirmation email despite that.➖ Turns out the tires I ordered were discontinued quite some time ago.➕ They upgraded me to the newer model and price matched my original order.➖ They didnt inform me of the 4+ hour wait until after Id paid and handed over my keys.➕ They offered me 20% money back the rebate when they technically didnt have to.
Been coming here for almost 25 years. Usually my boyfriend Shawn, always friendly and helpful with knowledge and accuracy of whatever the problem. Dave C., in my opinion, is the go-to man for all your tire problems and issues. The whole team is GREAT! Never once have we had to go anywhere else. Keep up the, customer first, attitude. 5 stars!
I had a great experience at a discount tire in Florida which makes me upset about this experience. Nice people, nice place but wouldn’t recommend. I brought in my car to have the winter tires put on. I had to buy two new snow tires because two of mine weren’t the right size for my car (no big deal I was prepared to buy two) the other two snow tires that I brought were pretty low on treat which I knew and asked the guy to put the new snow tires on the front because my car is a front wheel drive. He goes on telling me that they recommend to put the new tires on the back regardless of the fact that it’s a front wheel car because of something he told me about breaking and what not. So I took his word for it and let them put the new tires on the back. I left the place and found out that they forgot to put on a hubcap so after trying to call which no one answers I had to drive all the way back. Anyway after having the car back in the snow for a week I was still sliding everywhere, couldn’t back out of parking spaces if there was a little bit of snow and could barely make it up hills. It was basically driving the same as when I had my spring tires on. I had to have my boyfriend switch the new tires to the front (after it took him an hour to get my car up his driveway which it had to be towed up) switched them and had little trouble getting up his driveway after that. I don’t know why they would tell anyone who has a small car and front wheel drive to put the new tires on the back. I want to not believe that places take advantage of young females but in this case I think they were just trying to get me back to buy two more.
Excellent service! Blew out a tire on our boat trailer on the way to Michigan and we wanted to have a good spare tire for the trip back. (Its best to be Semper Paratus) Had a bit of a wait as, apparently, I came in on a busy tire day. Or, maybe every day is like that for these guys because they are just that good. When it was my turn, Mark Kincaid - a very knowledgeable and amiable chap, assisted me. I told him what I needed and, even though that particular tire is no longer manufactured, he found a better replacement. They had plenty in stock, so I paid for it and told him I would bring the bad tire in the next day for installation. When I arrived the next day, Mark greeted me immediately while assisting another customer. When he had finished, he got the tire from my car. I left to do some shopping and received a text a half hour later advising me that the tire was ready for pick up. What service! Mark put the tire in my car, thanked me, shook my hand and I was on my way. Go see Mark Kincaid at Discount Tire for your tire needs when you are in Traverse City, MI.
These guys are awesome!! We traveled to Traverse City for the weekend and, upon arrival, felt some shimmy and abnormalities. After pulling into the hotel, I pulled up this store on Google, called them, and explained my predicament. And this was 30 minutes before closing time. Long story short, the manager told me to stop by and they’d get me fixed up! My truck rolled into the install bay with less than 10 minutes until closing time and they took care of business! Many thanks for working over a few minutes to bail us out so we could enjoy our stay in Traverse City without worrying about tires!
Out of town on vacation and discovered a problem with a tire. Needed to get it replaced that day (and it was special order). Eric was outstanding in tracking down the tire and arranging to get me in so I could leave the next day. Outstanding example of going over and above the call of duty. Thank you!!
Between my family and boyfriends family we have bought at least 20 sets of tires from Discount Tire. Besides an occasional long wait (no big deal) we have always gotten great service and great deals. In fact, I am in the market to purchase 5 new wheels and tires for my Jeep! The negative reviews are all ridiculous. The TC store is awesome. Thanks for everything youve done for us.
Had a great experience at Discount Tire today. Came to them with a slowly leaking tire, and they removed the nail, patched, and adjusted the air pressure in all four tires for free. Took about half an hour (I had made an appt. ahead of time.) When I asked what I owed them, they just said Come back when you need new tires. Great service, clean location with a comfortable waiting area, and you cant beat free.
I had an incredible experience at this Discount Tire. Not only did they patch up my tire and put the spare back, I spoke with three different associates Thomas, Ben and Dave and they were all so friendly and helpful! Will only ever use this company for all things tire related in the future! Thank you!
Great service as usual, not very busy and took care of us right away and we left with a new set of tires.
We got a nail in our tire when traveling downstate and went to a Different Tire. They fixed it for free as is their policy ( which we didnt know). We appreciated that and went to our local Discount Tire for tires &rotation service. When we had a problem with a tire wearing out sooner than it should have they help us come to a fair resolution. As a female, I have never felt like I was being taken advantage up. They have always been helpful and in a timely fashion at a good price. I cant imagine taking my business anywhere else.
The guys who work here are great. Remembered me by name when I came back in to get my car. They stay calm and polite when rude women barge in demanding to be helped NOW. yes that happened when I was there. Not to mention there was a line up waiting before open. Way to go guys for doing amazing work.
Usually they have great service. I had one issue with a tire not being ordered for almost a month but luckily it wasnt urgent. Just dont say no rush in case that was why it didnt get taken care of. Otherwise they are easy to deal with and fair.
Came in to get a pressure check and ended up needing a flat repair. The wait was a little longer than I would have liked, but the staff is very friendly and moved along efficiently. The tires were purchased here so there was no charge. Nice place.
Have purchased tires from here before. Had a hole in a tire today. They fixed the problem in a timely fashion and did so free of charge! I was very surprised at the level of service and I am greatly appreciative! Thanks!
They are knowledgeable about their work. My tire kept going flat and they helped me work out what was going wrong before trying to charge me to fix it. 4 stars because they didnt have the tire I needed. Very personable service though.
The sales guy was professional and didnt try to talk me into something I didnt want. I got a great deal on mid priced tires. I was in and out in a short time. Hardly a wait. I got there before the Friday afternoon rush.
The crew at Discount Tire are some of the best in the business. Fast service, friendly and helpful staff, and a No-Pressure sales philosophy have won all of my familys tire and wheel business. When selecting replacement tires, my customer agent took the time to ask some important and insightful prospecting questions about my driving habits and expectations. He helped my source a set of tires which met my criteria (Average Dry Traction, Excellent Wet/Snow Traction, Above Average Tread Life/Wear, High-Mileage Warranty) without breaking my budget. Its that attention to detail and commitment to ensuring I got the right tires for the right price which will keep my family and I coming back for years to come.
We waited 15 mins at competitor down a block to have air in tires checked before heading back to GR. Decided to leave and try Discount Tire whom I used for decades in GR. They had a well signed free air check station all set up. Dan was quick to serve us,friendly, courteous, understood our concern, advised us to check air again once back in GR, explaining the possible cause. I love how they have branches in GR and Traverse my summer spot.
I was traveling out of state when I was in a minor accident that caused one of my tires (only 5 months old, bought at Discount Tire) to have a blow out. It was a special tire that they could not get for me in Pennsylvania for some reason. So I called Discount Tire in Traverse City to see if they could help me. I spoke with Jason who went above and beyond to locate a replacement and have it shipped overnight to a local tire shop for me. I was so grateful for the exceptional service -- thank you!!!
Have bought 2 sets of tires in the last year or so at Traverse City store. Most recently November 14 during freak snow/cold spell, even for up here. All the tire places were way behind, even with appointments. However, Discount will get to your vehicle if you can leave it. It may take all day, but they get it done. This was with people lined up practically out the door and almost no parking spots!They are a squared away group, as they have separate lines for walk-ins and appointments and pick-ups. In the midst of the madness they even keep the coffee filled!Although everyone Ive dealt with is pleasant, a special shout-out to Thomas who wrote me up, and Brandon who called when the car was ready.At least one more set of tires in the near future, so see you guys soon.
On a trip, needed tires real bad. Like usual, Discount tire got me in and out very quickly. Very nice staff.
Within 5min of my appointment, quick, easy & professional service. Sat in my truck the whole time.
Fast change over to snow tires. Thanks 👍No appointment less than an hour summer tire swap.
The Traverse City MI store has lost my business over an employee trying to rip me off over $14.50 fee. I bought a set of tires a 18 months ago and bought the warranty with them. The replacement of the tire was no problem, The issue was Brandon was full of attitude due the fact the tire was dropped off for repair 6 weeks ago. Now I gotta go find it. Then he told me it would be $14.50, when questioned the fee, he said it was for the warranty on the new tire. I told Him I dint want it then he said it would be $19.00 to mount and balance the warranted tire. Instead of explaining it he asked which I wanted to pay. I paid the $14.50 and left, the manager then followed me out to ask what happened. He told me there should have been NO charge. So Brandon was extorting an non-existent fee from me because he was having a bad day. Very poor customer service by the employee.
We bought our tires at discount tire almost 3 years ago. Recently, one of our tires was losing air, so we pulled In to discount tire, a half hour before they closed. This did not seem to bother them. They had found a screw in the tire. They plugged it, patched it from the inside, and also rotated and rebalance all the tires. Because we had bought the tires there, it was ALL done for free! With a smile on there face. I highly recommend discount tire and they have a lifetime customer
I had a tire with a slow leak that I kept putting off for ages. Finally decided to call these guys...right in the middle of snow tire season. So I couldnt get a hold of them at all on the phone, as they were so busy. The next day, I drove down for a walk-in appointment. It took several hours, but in the end it was a super simple fix. They didnt try to con me into buying a bunch of stuff, and they were SUPER nice despite being so slammed with work. Ill definitely be coming back!
As always every Discount Tire store I go to. Excellent Service! Thank You
Outstanding service for a flat tire fix. Amazingly efficient team work. Nice people to work with.
Great experience! If you need tires and are in the Traverse City area go here. The staff is friendly courteous and will give you a great price if you ask for it. I had tires picked out online for the cheapest price even cheaper than their website but I figured I would stop by while on vacation since we were near and see if they would deal. These guys were great! They are very friendly and they have real experience and will tell you how it is. I put a non OEM size tire and wheel combination on that even they were sceptical would fit. I had researched online and I knew they would fit. Instead of saying No its not in the computer they wont fit, they said they would try it first. Everywhere else I had gone said they wouldnt even try. Got the tires I wanted and had a great experience coming here. Thank you Discount Tire!
I stopped in to get air in my tire today and Jason found a problem with my tire that could have led to a blow-out on the road. He was so concerned about me driving on it, I felt like I was a member of his own family. He put on my spare tire right on the spot. Every single time I come here the service is excellent, and Jason is just one more reason to keep coming back.
Do not go to this place. Its comparable to horrible fast food joint which only cares about traffic volume and not quality. They are overwhelmed every time we go in and seem to enjoy making people wait. Of the last two times I was in there (this spring), the first time they put new tires on my truck. This trip seemed uneventful, but the problem came later when we had to get my hub assembly changed. It was discovered that at least two lugnuts were damaged from cross threading (amature mistake from not installing properly). Now I have to foot the bill to replace the $10 (at least) lugnuts, and have my truck sit until parts arrive. The second time I was in there I was with my father having a tire swapped from one rim to another, both rims were off vehicle. The guy tried to tac on every fee he could, and quoted us roughly $40 and 30-60 mins for a 10 min job. We sat in the waiting room where only one other person was being helped. The salesman walked around the shop, the driveway, the lot, and showroom a few times. A trick I have found that some types of management from my past would use to look busy. He then tried helping others before he realized we were still waiting and went out in the garage and changed the tire himself. An hour of waiting is completely rediculas we could have been in and out in 10 mins if he just wasnt trying so hard to avoid working. Either that or fluff the books on work time. Either or, Im not sure where quality service has gone.
I have never had a problem. Fixed some flat tires for free. Bought 4 snow tires in December 2013. Price seemed fair. Waited in line like the rest of the people due to the heavy volume. Im OK with that. If you schedule an appointment, you get taken care of promptly. Other bad reviews appear to be isolated, but certainly do not know the details.
We had Toby help us out with our tire that had a hole in it. He fixed it very quickly and double and triple checked it! Ill be going back to them and asking for him for my season change!
Once again discount tire impresses me with their customer service and loyalty!Even during the busiest of times theyre calm cool and collective no bs and straight to the point.The best nationwide tire chain Ive ever experienced.Travis was extremely helpful and chill- even after being yelled at and talked down to by an irate egomaniac.
I love that they offer a free air check station and tire repairs. I have used these a few times. The prices are very reasonable and the customer service representatives have always been helpful and honest.
I originally went here years ago after a terrible customer service experience with another tire shop nearby. Since I started coming here, I have never been let down. Their service techs are quick. There customer service reps go above and beyond to help me out every time I need something or have a problem. Nothing but great things to say about this place.
I am never disappoint when I do business with Discount Tire. From Arizona to Texas to Michigan and every stray nail in between Ive always received high quality tires and customer service that is unparalleled in the 21st century market. And speaking specifically to women, Ive never felt disrespected, mansplained or spoken to as a child. I ask questions when I dont understand and responses are always direct, professional and educational without being demeaning.
Ive been a Discount Tire customer for a few years now, and not once have I had any problems at this location. The guys are great at meeting my needs. I am happy with the service here.
Great service. Needed new tires with no appointment so showed up at 8am. Was offered 3 choices and was on my way by 8:30 am. Free balancing and rotations too.
Been buying tires and wheels here for years. The website is very helpful for preparing to shop at the store. They do a good job. I get a little frustrated when they quit carrying brands and specific tires I want a second time.
These guys are awesome here! They have always taken good care of all of my family ... and they stay until the job is done. Somedays, thats well after closing time. We really appreciate everything they do for us!
Took a flat tire in for repair and was told a six year old tire could not be fixed due to the law. Funny, no one else had a problem in removing a nail and patching a perfectly good tire. Happy with Bell tire, done with dishonest Discount.
Super fast service. We were very impressed that the staff were so cheerful and helpful despite a line of at least 10 people waiting at the door before the store opened on a Saturday morning. Nice work.
I went in for a leaky tire. They found found a nail puncture which they repaired for no charge, even though I had not purchased my tires from them. I was very impressed with how courteous the people I dealt with were.
The do not put tires on correct nor tighten them.. Had a set of 4 tires put on and not even 75 miles later and one falls of going down the road at 45mph. They tried to tell me after the fact I should always replace the lug nuts with every tire change, really!?! No other tire place in TC has ever heard of that! Do not go hear unless you what to die from their negligence.
Is it possible to leave only a half a star for a review..... Entered the building to find 20 people standing in the front office look like maybe five of them had been helped and the other fifteen were Milling around or standing there in line waiting to be talked to by a representative finally after waiting for seems like what seems like an eternity finally got some service only to be told that my tires that I have found off of Craigslist yes I know second-hand tires but still were in very good condition would not Mount them on the rims for me because they said they were not appropriate for my car who defines what is appropriate drove the car all last winter with the set of tires I was asking for to be put back on the car no problems whatsoever car got excellent traction dont know why they wouldnt Mount them would not give a practical reason so I just left
Great group! Stayed late and helped me get back on the road with safe tires. Recommend Discount Tire for great service and great tire prices!
It makes me mad that this is the only local store. Prices are really good and I am happy with products but this location is always slow. They hardly ever answer the phone. Today I was told wait time was 30 min so I drove 20 miles to have snow tires put on. When I got to the location I was told wait was 2 1/2 hours. If this was a first time incident I wouldnt have said anything. This is the third time this year they have done this to a family member and my business. Please open a second location on east side of Traverse City.
They saved the day! 15 minutes before they closed they fit us in and fixed our tire. We blew a tire on the way home on a cold rainy day. Thanks Erik and Mark for taking such good care of us! You made a bad better 😃 We wont go anywhere else!
A fly-by-night outfit if I ever saw one. I took advantage of rebate offers available when I purchased 4 new tires. Was supposed to receive (2) $50 gift cards and (1) $60 gift card for my purchases if I applied for their credit card through Synchrony Bank. I had planned to pay in cash, but felt the offers were worth applying for credit. MY SECURITY WAS BREACHED in the process and I never received the $50 gift card from Discount Tire (Synchrony and Goodyear honored theirs). Meanwhule, somebody opened a Pay Pal account in my name (I never had an account with Synchrony or Pay Pal before) and paid legal fees to two law offices in the amount of $1500! I reported it to the store and they denied everything. Worse, when attempting to call them , even their own corporate customer service cant get anyone to answer the phone!
Ordered tires for my Camaro ZL1. They arrived after 2 days and were installed quickly. They took good care of the car. Rims look the same as when they arrived. Erik the manager was involved to make the process smooth. The sales staff was professional also.
ORDERED TIRES FROM DISCOUNT TIRE WEBSITE TO THIS STORE THEY TOLD ME TO COME IN ANYTIME AND THEY WOULD INSTALL SHOWED UP AND THEY WHERE GONE MUST HAVE SOLD OUT FROM UNDERNEATH ME THEY WHERE NOWHERE TO BE FOUND. COOL NO PROBLEM I UNDERSTAND MISTAKES HAPPEN JUST RE ORDER THE TIRES 2 WEEKS LATER I CALL AND ASK IF THE RE ORDER WAS IN THEY SAID YES COME IN I SHOW UP ONLY TO BE TOLD RIGHT BEFORE THE NEW TIRES WHERE TO BE INSTALLED THAT THEY WHERE THE WRONG KIND. BEFORE TELLING PEOPLE TO COME IN AND LOSE MONEY FROM BEING AWAY FROM WORK MAKE SURE YOU HAVE THE PRODUCT THEY ORDERED AND IF YOU CANT DO THAT AT LEAST MAKE SURE ON THE 2ND RIP THE TIRES ARE WHAT THEY ORDERED 1 MONTH WAIT FOR NOTHING.
This place is great and everyone knows it. Get their early and don’t wait until the first snow to get better tires, their swamped.Update , they keep forgetting that I need to have the T.P.M.S. Sensors reset because I have winter and summer tires on rims that I switch for the season. I even ask if they reset it and they say they did , but I keep having to go back because they aren’t reset. Big hassle because I make it almost home before it defaults, also unsafe.
Dont seem to answer the phone anymore, but are quite fast when you show up and get in line for tires or repairs.
Great work was in and out earlier than I was quoted, they beat the price of Costco and far outdid the service I’ve had at Belle Tire with employee interactions and time spent. Employees were very knowledgeable about the products.
Outstanding service every time. Best tire place in Northern Michigan. Dave and Thomas go above and beyond. Can’t say enough about this location. Great Team overall.
Staff very helpful and knowledgeable. Will ensure u get the best prices. Have been buying my tires there for over 5 yrs.
500 miles away from home and we ran over a screw...did the patch job for free and sent us on our merry way! Very polite and efficient staff.
We have always had a great experience with Discount Tire. Mark always helps us pick tires that best fit our needs and budget. I can tryst his opinion, and never feel like were being oversold for what we need.
Discount in Traverse city, has some of the best customer service!Had a miss confusion about the cost of swapping my wifes winter tire.when I called later that day one of the managers fixed the problem without hesitation!you can tell they really value their customers.Thanks!!
Great service and good prices, I buy all my tires from discount tire in TC. I have never had any issues using them and I would recommend Discount Tire.
Talked to them about buying rims, called from Petoskey. They said they had what I wanted in stock, well the guy on the phone wrote down the wrong bolt pattern. So I drove two hour one way to find out they didnt have what I was looking for. Then to add too that they tried to sell me another more expensive rim that was not the same color as I asked for in the first place. I was very specific.... I think they are just over loaded with business, the guy at the counter was trying to do 3 or 4 things at once. He said if they had them it would of been up to a 5 hour wait.
Very good service in a mostly timely manner, the staff communicates well with each other and the customer. I go here for all of my tire work and I would strongly recommend them to any one that is in search of a good place to have work done
Very nice and got me in to get tire swap
You cant go wrong with Discount Tire. When no appointments were available, they worked me in. Travis at customer counter showed me how to save about $40. A couple years ago I had a flat tire near the Grand Canyon. The nearest Discount Tire store in Arizona had a tire the same size but noted that it was a different brand. To make all my tires the same brand, Discount Tire loaned (did you hear that .... loaned) me a tire that I drove back to Phoenix where the Discount Tire dealer switched it for the size/brand that matched the other three tires. Dont shop tires. Just go to Discount Tire.
After many years of good service this place has become a rip off artist. They push tires, try to sell you things you do not need. And will not cover their warranty. Stay away.
I was traveling from northern Michigan and popped my tire. They plugged it free of charge. (I had purchased tires from a different discount tire location). I was in and out of there in less than an hour. Great service!
Friendly staff. Got a pretty good deal on my tires. Wait time as always was longer then expected,but due to high amounts of customers, so it seems like a good problem to have
Four new tires on in less than an hour. Customer service guys were great, made me feel welcome.
Travis great rep for Discount Tires in Traverse City, MI. Very knowledgeable and friendly. He set up an appointment for me to get tires changed in the Wyoming Discount Tire Location. I’ll let you know Thursday how it went in Wyoming, MI.
Brandon hooked it up today!! All the other guys working the counter and in the shop were working non-stop and if I owned the place, Id be proud to have them on my team. Some people might whin about how long things take, but look around the place theres 50 cars outside. Bet the get them all done by quiting time.
Excellent customer service, friendly, efficient... went there early in the morning with no appointment during the busiest time and was done in two hours... and didnt scratch my rims (Belle Tire) Thanks guys!
They stripped out my stud and refused to fix the problem needless to say had to drive out with one less lug nut. Manager was extremely rude about it. Would not recommend this place😡
Paid 500.00 dollars for new rims. 6 months later went to do brakes and they gave everything from lug kit except key. Drove 22 miles and my time to get lug key. All I Got was sorry here you go...
Will not go back! Had my tire blow out, we asked them not to swap the tire with the back, but they did anyway. Next day, bunch of problems with my front end. Doesn’t drive right, tire smoked, and they won’t refund me or fix the problems. Had a lot of family and friends that went there and now won’t go back either because of it.
Use them for purchasing new tires, cheapest Ive found around town. Staff has gotten friendly over the years. Almost always very busy so appointments are a must. Running some sort of rebate all the time.
Very quick, and professional personalI would come back to the if I am in town, from the desk to technician very great
5 times Ive tried to call this place. Cant get a human on the phone. Plays the same recording over and over. Rings, then goes back to the recording. I wouldnt give this place my business if they called me. I understand its almost winter and youre busy, but answer your damn phone.
Tony and his crew are the best. Yes, the store gets extremely busy at times, but they do their best to get you in and out in a timely manner.
This place takes care of their customers. I trust them with my vehicle, its the best place in TC for your vehicles tire needs 😊
How is it that DISCOUNT TIRE is the most expensive place to get my tires swapped in all of Grand Traverse County..... that is the most outrageous price Ive heard all day 160 my A** most other places like 95% of those places are 20 a tire.....bye girl bye???
I havent even picked up my car yet but these guys work very hard and will go out of their way for the customer. Bought new Blizzak ws80s and cant wait to destroy the snow in my Town Car!
Great Service. Had snow tires put in late Nov. 2019. Very busy time of year! All around great.
TERRIBLE...$1300 later and the same TPMS is still bad...Had it fixed a year ago and it never was replaced just rebuilt...Came back and bought new tires and rims and told them the TPMS was bad but it was put in any way..called them when the light came on half way home and was told it would be taken care of...Brought car back and was told I could get a deal and it could be done for $50 buy the manager...Didnt like that idea so i called assistant manager who said he would take care of it in the 1st place and was told they would put it in and I could pay at a later date since i spent all my money on tires and rims assuming it would be fixed then.I noticed a chip in one of the brand new rims so they agreed to replace that. When i took the car in for the new rim i was told i had to pay for the TPMS right then which wasnt what I was told so I was gonna pay $50 and have it replaced when they put the new rim on but was told I had to pay full price and I didnt have the money so they put the same junk TPMS back in the new rim....What a JOKE... I have the same problem I originally had in the beginning before I even went there but they got 1300 for new rims and tires out of me not to mention 40 in gas going there 4 times....
Very knowledgeable staff and quick service once your car is in the stall. The only downside is that they are very busy with long lines, especially prior to the winter season.
Had a tire go bad they had me in replaced tire back on the road 30 minutes later.
This is the one and only tire store that I can personally recommend. Best customer service, best value, best attitude.
Ive been a Discount Tire customer for years. Always professional, honest and willing to help. All kinds of tires and wheels in stock. Best place to go!
Love these guys! Weve taken five cars to them over the years, and theyve always been wonderful.
Dude comes out says we next in line hmmm others are go before us. Guess he should of come out and told us that because now he has a angry 😡😠👿 customer and a bad review. In professional SMH
Deceptive billing-was charged for insurance I wasnt asked about/informed I purchased. Was refunded once identified. All else good .
Great service, competitive prices, very organized, clean shop, in and out with the quickness.
Wish I could make an appointment. First come, first serve. Not the most convenient but the service and price was good. The salesman was helpful and nice.
Really good selection of tires, the staff was very helpful. Would recomend that you go in earlier in the year to get your winter tires put on because there is a long wait.
Professional and friendly service appointment.They made a courtesy repair on my tire and made me feel appreciated as a customer.
Fastest, most efficient and affordable place iin town. All the employees are extremely nice. Definatley the best tire place
Excellent service and advice.
Nice folks but during winter tire season the place is a madhouse. They could use a receptionist or emphasize appointments more.
The staff is very efficient, friendly and fast, made for a pleasant experience. I would definitely return.
We got are air pressure check and the employees are very nice and compassionate. They go that extra mile for there customers.
Best tire company in northern Michigan product and people. Great service.
How is very nice and clean their and a Salesman do everything about tires and got me a great deal that I like
Thomas is a ROCK STAR!!! Wonderful experience, they took great care of us, and the customer service was second to none! THANK YOU, Thomas!
Fast, followed covid safety, good price and done fast for 4 used tires
Awesome customer service!!
Friendly, competent staff...they had my tires rotated and out the door quickly.
Service and staff are absolutely awesome. Usually have a wait, but a GOOD doctors office will have too.
Real fast mounting new tires.
Best customer service! Not only just for a tire place. Great overall.
Mark C Kincaid was extremely professional so I bought a set of snow tires for November layaway!
The same staff has been at this location for several years, so they know what theyre doing. Always professional, and consistent customer service.
Was able to walk in buy two trailer tires and have them mounted on rims in about an hour and shop at Thirlby next door while waiting.
They MAY have good service but TERRIBLE PHONE etiquette!!! I was on HOLD for over 30 minutes, JUST TO BE HUNG UP ON!!!!!!!!!!!!!!!!!!!!!! This is NO way to make business!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!They may have good tires... I wouldnt KNOW as they APPARENTLY CANNOT ANSWER PHONES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Phenomenal service! Fast, friendly, quality service. Cheaper than Bell Tire which is just down the street.
Never have I ever had a problem with this place or staff. 2 thumbs up!
Very bad customer service was on hold for over 1.5 hrs and no one would answer the phone dont recommend anyone to call these people cause you will not be helped.I would go else where Quaker state Kalkaska has the best price on tires around the area
Great place, customer service is top notch.
I got there about 1 pm Saturday. I have to wait until midnight for tires put on my truck. The store closes at 5pm. I just walked out. I hear the guy behind the counter laughing.
Great deal on tires and a great staff with fast service in a time of need as I needed.
Fav tire place!
I went for a tire pressure check, they checked the tires added a cap no charge and a most pleasant young man. Highly recommend Discount Tire.
My favorite place for tires! Quick service! And service plans available for bring your own tires!
Fast and convenient process in place or I arrived at at time that it wasnt very busy.
Unbelievably great service, helping us out of a bind. And then charged almost nothing. Cant say enough good things.
Tires are priced well, service is decent and usually not hard to get an appointment here.
Best tire repair ever! Thank you for making this super easy.... especially when I had 2 kids with me!.
Got my tires changed and torqued, fast friendly and efficient see you again in spring thanks!
Amazing service as usual! Thanks guys!
Ive been coming here for several years now. Great prices, courteous customer service, and convenient location.
Best place for tires nice people only place I go the past 20 years
Total reviews rating 4.5
199 Reviews for Discount Tire 2023:
Review №1
2022-02-09Extremely professional employees and service! I am from out of town and I got a screw in my tire. They repaired the tire free of charge. The entire process took less than 15 minutes. Great service and great employees. Highly recommend!!
Review №2
2022-06-15I called them and talked to Thomas, Twenty minutes later I dropped it of, 45 minutes my phone sent a text saying my vehicle was done.4 new tires that quick Awesome. The people who work there Awesome. This is your first and only place you need to go for all your tire needs.
Review №3
2022-04-21They are there to sell. Told me couldnt fix my tire and needed all new so they match. 1100 dollars. Went home fixed it in 12 minutes. Has held for 1000 miles and has tons of life left. I have hauled trailer with big loads and all. 12 dollar fix. The tires are like new. Saved l088 dollars.
Review №4
2022-06-27As always, very good service. Had appointment, so got in right away for tire rotation. Balanced wheels, no charge. Friendly staff.
Review №5
2022-07-12Tyler was so very helpful! I can always count on them to take care of me. Fast, excellent service.
Review №6
2020-12-23Went in today to have new all terrains installed on my dually f350. I spoke to a few different members of the staff, all were polite, helpful and professional. They got all 6 tires mounted really quickly. Good experience for sure.
Review №7
2022-02-12When I have to get tires for company trucks or just personal vehicles.... this is the best place in town. Everyone else are higher priced and in my opinion rude. I dont need to be catered to, but a pet peeve for me is not being answered with sarcasm or facetious remarks. Discount Tire always makes me feel safe and secure with everything they do.
Review №8
2022-01-08Stopped in to air up tires, they had a lane specifically for that purpose. Pulled up they asked me what I needed, I parked in the designated spot. Dude came filled the tires for free and I was on my way. Very easy! I did leave him a tip, so if I had to do it again I would bring cash to tip the person chillin outside by the igloo waiting for people to dive up. Anyways love this about discount tire!
Review №9
2021-11-23I strongly recommend Discount Tire of Traverse City, Michigan. I don’t normally write reviews, but this was a must.I noticed my tire pressure was low in the middle of the day. I went to Discount Tire, where I had purchased my tires, and they put me on a waiting list I could monitor on my phone. I waited a little bit and then got in and out in basically no time at all. The technician explained there was a small piece of metal in my tire, flushed it out, patched it up, rebalanced my tire and I was off…For free! I was so surprised and most of all, happy that my day ended on a great note.Thanks, Discount Tire! I hope my story brings in customers and more great reviews!
Review №10
2022-02-11Fast service! I barely had time to check my email and my four new tires were installed and ready to go. Brandon and Thomas were exceptionally helpful.