Doug Rowley - State Farm Insurance Agent

Address: 5417 San Juan Ave, Citrus Heights, CA 95610, United States
Phone: +1 916-967-6617
Services: Service options: Online appointments, On-site services, Language assistance,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,

Category: Insurance agency, Auto insurance agency, Life insurance agency
Rating: 4.9
Site: http://dougrowley.com/?cmpid=p0ti_blm_0001



Name: J* H*
Date: 2024-06-12 16:31:50
Rating: 5
Comment: Best insurance place to work with!!! Always easy fast and the most affordable!! Have had them for years and always recommend them !

Name: S**** L*******
Date: 2024-05-17 17:50:53
Rating: 5
Comment: Everyone that works here is great and very helpful. Maile was my girl every time I needed changes.

Name: s***** r*******
Date: 2024-05-14 20:49:32
Rating: 5
Comment: Great Staff! Always helpful! All my insurance needs in one place with affordable rates. I highly recommend Doug Rowleys office.
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Name: s**** d********
Date: 2024-04-29 21:52:39
Rating: 5
Comment: State Farm has been responsive and attentive while continuing to resolve liability in my car accident.

Name: T**** R***
Date: 2024-04-18 17:21:33
Rating: 5
Comment: I have belonged to State Farm for 63 years and I have never been disappointed in the service I have received over the years. I really appreciate and want to thank my agent, Doug Rowley. I recently had an incident where my car was keyed down the entire side. I called Doug Rowleys office and a few hours later I had a claim, a place to get my car fixed, a rental car, and a link to where I could get any questions answered. Thank you Doug and thank you to your office who set everything in motion. I am more than pleased with the outcome. I love State Farm and I love my agent, Doug Rowley.

Name: s***** l*******
Date: 2024-04-10 16:44:59
Rating: 5
Comment: Great working with Rahnie on my insurance.

Name: K**** G*****
Date: 2024-04-04 16:49:33
Rating: 5
Comment: Cares about their clients and always so thorough on communication and response.

Name: B****** F***
Date: 2024-03-19 23:41:33
Rating: 5
Comment: Great person to deal with.

Name: A*** K****
Date: 2024-03-08 17:35:38
Rating: 5
Comment: Ive had a number of interactions with Rahnie over the past few months, and she always responds quickly and professionally. Shes a great asset to Dougs staff.

Name: S**** H*****
Date: 2024-03-07 20:10:29
Rating: 5
Comment: These folks are always available, quick to respond, polite, on top of their game!!

Name: J***** H****
Date: 2024-02-19 23:08:46
Rating: 5
Comment: Everyone is so friendly, knowledgeable, and helpful! Thanks for saving us $$ too!

Name: M****** S****
Date: 2024-02-13 21:26:23
Rating: 5
Comment: Doug and his office staff are always friendly and efficient whenever I contact them. I’m glad to have him in my corner.

Name: 4*********
Date: 2024-02-13 20:25:37
Rating: 5
Comment: Doug and his team are amazing ! Malie always quick to answer a call or email very efficiently ran office friendly people highly recommend!

Name: H**** H***
Date: 2024-01-31 18:58:27
Rating: 5
Comment: Great service and quick response.

Name: c*** m*******
Date: 2023-12-05 17:45:15
Rating: 5
Comment: Quickly addressed my issues.

Name: C****** M***
Date: 2023-11-28 01:08:37
Rating: 5
Comment: The multiple staff members Ive met have all been very friendly and helpful to me over the years. Also, they have good prices for me compared to what I used to use. Theyll have my business for a long time.

Name: K**** K*********
Date: 2023-11-07 19:41:55
Rating: 5
Comment: Love Doug Rowley and Staff from State Farm. Exceptional service always. Aloha to Maile for your excellent customer service. Aloha to State Farm.

Name: D** N*****
Date: 2023-10-24 18:44:33
Rating: 5
Comment: Doug and his staff are very good

Name: J******* L*******
Date: 2023-10-18 17:12:47
Rating: 5
Comment: Best by far. Trust me, I worked with MANY agencies who wanted to win my business. Use these guys. Great prices, and even better service.

Name: B*** D****
Date: 2023-09-20 22:50:08
Rating: 5
Comment: My parents raised me to have customer loyalty from the time I was a small child. We have strong customer loyalty today to State Farm. Our Agent Doug now takes care of our grown children and their respective family insurance needs. That is four generations of loyalty because of the tremendous customer service provided by Doug and his GREAT Staff at State Farm.I have been a State Farm Customer since 1973; prior to that, my Father had State Farm as far back as I can remember (dating back to grade school at least). Doug has been our Agent for well over 15 years; he took over the business that his retiring predecessor had dating back to 1988. During our time with Doug, we have obtained or updated, based upon his keen advice: our car, home, life, jewelry and collectable artwork insurance. We do not have health insurance with State Farm only because they dont offer it.Most recently we have been working with Rahnie on Dougs Staff. Same great customer service for questions or if we request something via email and it is taken care of immediately. Very professional and ALWAYS makes us feel like we are VIPs.

Name: P**** Y****
Date: 2023-09-19 18:55:22
Rating: 5
Comment: Doug and his team are the best State Farm insurance group in the Sacramento area. Responsive and courteous to working with their clients. Great people!Thank you,Pete

Name: J** S********
Date: 2023-09-10 02:44:40
Rating: 5
Comment: Been with State Farm for over 40 years. Recently Rhanie made life a lot easier for me with her knowledge and experience. In the past all of Dougs staff have provided me with great service.

Name: G*
Date: 2023-09-07 22:52:32
Rating: 5
Comment: Doug has always answered our questions quickly and his staff provides great professional service. Our claims have always been handled quickly with no hassle.

Name: L****** M********
Date: 2023-08-30 19:59:19
Rating: 5
Comment: Fast and friendly service!

Name: W**** R****
Date: 2023-08-21 21:44:14
Rating: 5
Comment: I have been with Doug Rowley and his team since he took over the agency from the previous owner. I was with that agent for a decade before that! The service, communication and support are ALWAYS top notch! Thank you!

Name: M****** T*******
Date: 2023-08-12 23:14:34
Rating: 5
Comment: The staff process paperwork quickly and efficiently. Great to work with.

Name: S****** P******
Date: 2023-07-31 18:38:48
Rating: 5
Comment: The team is very helpful and polite.

Name: K**** D
Date: 2023-07-26 15:32:51
Rating: 1
Comment: Had this insurance for few years, until they scammed me. Downgraded my truck, and they tried to tell me that a 2015 tacoma was moreExpensive insurance than a new fully loaded 2020 chevy trail boss. And i still have yet to get my money back from closing my policy. I’ve left reviews before, but they must have some how had them removed.

Name: M*** V********
Date: 2023-07-23 14:24:07
Rating: 5
Comment: Always very helpful and responds quickly

Name: P*** M*****
Date: 2023-07-11 21:02:00
Rating: 5
Comment: Reliable and no hassle service!

Name: H****** C*****
Date: 2023-06-16 22:57:29
Rating: 5
Comment: This office is truely amazing they are always extremely helpful and quick to answer all my questions.. Both Miley and Rainy are sweethearts and so very helpful at all times

Name: h*******
Date: 2023-05-18 22:35:53
Rating: 5
Comment: Only asked for a homeowners insurance quote, and the person I communicated with, named Maile Paschall did an outstanding job trying to give me the best service and then some to make me a new customer.

Name: I**** E****
Date: 2023-05-12 13:25:21
Rating: 5
Comment: Great service! Highly recommend.

Name: N**** B****
Date: 2023-05-09 00:03:32
Rating: 5
Comment: Best insurance experience EVER! I have been a client of Doug Rowley for many years, with multiple vehicles and home owners insurance coverage. Every interaction is polite and professional and always with prompt responses. All around AWESOME experience.

Name: N***** D* G*******
Date: 2023-05-02 21:36:31
Rating: 5
Comment: Been with them for a few years now. They are always there to help me with questions or concerns. Also always get back to me in a timely manner. Great customer service.

Name: T***** W********
Date: 2023-04-19 17:46:55
Rating: 5
Comment: We have been with Doug and his staff for more years than I can remember. He has worked with us on car and home claims and we have always been happy! If you live in the area I highly recommend reaching out to Doug to see how he can help get your insurance and financial needs in order!

Name: B*** N***
Date: 2023-04-14 05:18:42
Rating: 5
Comment: Have had my auto insurance through Doug Rowleys office for 9 years and its been a good experience 👍

Name: D***** D********
Date: 2023-04-12 01:05:17
Rating: 5
Comment: Doug Rowley and staff are the tops!!

Name: C******** S****
Date: 2023-04-05 21:54:08
Rating: 5
Comment: Such a friendly staff to answer my insurance questions. Thank-you!

Name: S**** B*****
Date: 2023-03-17 18:21:22
Rating: 5
Comment: Got very quick responses with the help I needed. They made the process very quick and easy

Name: G T*****
Date: 2023-03-13 19:55:21
Rating: 5
Comment: Excellent

Name: J** T*****
Date: 2023-03-09 17:48:58
Rating: 5
Comment: I have done business with Doug for over 5 years now. I highly recommend him for all and any type of your insurance needs.

Name: J*** O****
Date: 2023-03-03 21:43:54
Rating: 5
Comment: A+++++ service.

Name: E** A*********
Date: 2023-02-28 16:10:28
Rating: 5
Comment: We have had the pleasure of working with Doug Rowley and his office for quite a long time, and only because we are leaving the state and retiring and he cant go with us we had to move onto a different agent in our resident state. He gave us a wonderful referral for our new home and we are very happy. Doug and his team go above and beyond and helped us through many questions throughout our years. We are blessed to have known him and if we are ever back, he would be the first person to call for insurance!

Name: R***** F**********
Date: 2023-02-25 17:39:50
Rating: 5
Comment: Doug and Maile have been fantastic in helping us navigate home owners insurance. They always remember my husband when he has called and give us personalized service! We moved our car insurance to them too because they have been so warm and helpful.

Name: J*** M****** M******
Date: 2023-02-25 10:16:57
Rating: 5
Comment: Great Staff! And Service!

Name: T****** S****
Date: 2023-02-08 17:15:24
Rating: 5
Comment: Came in to a nice welcome from Rahnie.Thanks for your great customer service.
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Name: C**** S******
Date: 2023-02-07 22:20:59
Rating: 5
Comment: Doug Rowley and his team have turned around requests quickly- and they have saved us a lot of money!

Name: A** L****
Date: 2023-02-06 22:14:09
Rating: 5
Comment: Responsive, positive, and helpful!!!

Name: D**** A******
Date: 2023-02-02 01:46:19
Rating: 5
Comment: Doug Riley has been by far the best decision Ive made when it comes to insurance for the last 10 years, Doug Riley has been there for me through every situation Ive been through he also ensures my home and we reevaluated and increase the value when I built a new ADU, my daughter has had multiple incidences with automobiles they have been there immediately and taken care of me every time no questions ask and I cannot say enough about my insurance man Doug Riley is the guy to have on your side

Name: J******* N****
Date: 2023-01-31 06:54:52
Rating: 5
Comment: Great service from everyone

Name: K****** R*******
Date: 2023-01-31 02:51:22
Rating: 5
Comment: They have taken care of me and my family for 7+ years now. Staff is thorough and trustworthy!

Name: D***** L****
Date: 2023-01-17 21:46:02
Rating: 5
Comment: Doug and his staff are first rate. They are always friendly and quick to help with anything you need.

Name: C**** C*******
Date: 2023-01-16 19:58:49
Rating: 5
Comment: Rahanie Hawkins at Doug Rowleys office has made our claims experience so hassle free and smooth! Thank you!

Name: H****** S******
Date: 2023-01-12 23:18:23
Rating: 5
Comment: They are friendly, efficient, and knowledgeable! Doug and Rahnie are awesome!

Name: M******* R*** H***
Date: 2023-01-11 21:00:16
Rating: 5
Comment: Friendly and helpful customer service

Name: B* B******
Date: 2022-12-22 13:07:04
Rating: 5
Comment: Very quick and efficient service on my claim with zero hassles. Excellent customer service!!!

Name: S**** A******
Date: 2022-12-13 19:35:20
Rating: 5
Comment: Always there for my family needs with auto and home insurance. Trusted agent with informative staff

Name: H****** S****
Date: 2022-11-09 01:18:04
Rating: 5
Comment: Excellent customer service!

Name: M****** H*****
Date: 2022-10-04 20:43:10
Rating: 5
Comment: Ive been a State Farm customer for 50 years. Doug Rowley & his team took over when my 1st agent retired & he always provides great customer service. Im a very satisfied client!

Name: M****** N*****
Date: 2022-08-03 23:36:15
Rating: 5
Comment: Dougs been my agent for 18 years! Always great service and is there when I need him.

Name: B**** N*****
Date: 2022-07-26 22:37:35
Rating: 5
Comment: Doug Rowley has been our agent for over 20 years and we cant say enough about how we were supported in many circumstances. Nothing but professionalism but also very personal in his interactions with us. You expect that he has the corporation in front but it doesnt seem that way in that he cares and will do everything in his power to take care of us.Many thanks to Doug and his team for their support!

Name: j*** p*****
Date: 2022-07-01 16:01:20
Rating: 5
Comment: They are all great in that office. Very helpful and friendly

Name: A* L****
Date: 2022-06-29 19:42:31
Rating: 5
Comment: Professional and super quick to get me aback my quotes. When other agencies can’t insure you, Doug will! 💯 stratified!

Name: M*** K*****
Date: 2022-06-21 00:09:35
Rating: 4
Comment: Maile was very friendly and efficient, as always. Thank you!

Name: L**** S****
Date: 2022-01-26 06:31:55
Rating: 5
Comment: We have been with Doug for over 25 yeat. Doug and his crew are always providing us with exemplary service. They are a great team and we feel very valued. We have not had this with other insurance companies. We recommend them constantly for these reasons.

Name: M***** G*****
Date: 2021-11-07 23:28:18
Rating: 5
Comment: Doug, Kathy, Maile, and everyone else Ive ever spoken with at Doug Rowleys State Farm office has been professional, helpful and friendly. Doug checks in with us at various times during the year to advise us of new policy terms that may be relevant to us, or to follow up on questions weve had about different coverages. We have our Homeowners, Auto, EQ, Umbrella, and Life Insurance policies through Dougs office and are very happy with the wonderful service we receive. We have recommended him to others and will continue to do so. Thanks for the peace of mind, Doug! Much appreciation to you and your team!

Name: A****** V***
Date: 2021-11-02 17:42:16
Rating: 5
Comment: The staff are personable, quick responses, and details are received when asked about my coverage.

Name: K**** V*******
Date: 2021-10-29 15:50:55
Rating: 5
Comment: Doug and his team are the best! They are responsive, have great follow up and always available to answer questions. We have been very happy with them.

Name: S** N*****
Date: 2021-08-23 21:27:30
Rating: 5
Comment: 40+ years of service with State Farm and this Agency! Always responsive, professional and going the extra mile to ensure that our needs are met!

Name: B***** P*******
Date: 2021-08-23 18:31:59
Rating: 5
Comment: The team is great! I live in Washington. Loaned my DodgecRam 2500 to my grandson who iives in California. It took two separate offices, a lot of different people, and over 5 hours to change the license. I also needed to change insurance coverage from my state to his. It only took them 5 minutes!! And they were not only very professional they were fun. That 5 minutes made my day!

Name: L*** R*******
Date: 2021-04-08 18:30:44
Rating: 5
Comment: Very good prices but most of all... great customer service.

Name: T**** a** C****** L********
Date: 2021-03-24 17:12:09
Rating: 5
Comment: All around good quality insurance agent! Would definitely recommend to friends and family for peace of mind related to insurance and other financial affairs

Name: C******** S******
Date: 2021-03-19 20:56:18
Rating: 5
Comment: I have been with Dougs office now nearly 17 years him and his staff have always been very helpful, friendly, and always accommodating.

Name: M**** D*******
Date: 2021-02-24 22:20:49
Rating: 5
Comment: Ended up going with another company that could offer us better rates for our situation, but the staff here was extremely helpful and courteous. I will definitely check with them again next time I am shopping for an insurance policy. Great service!

Name: P**** G****
Date: 2021-02-18 20:37:19
Rating: 5
Comment: I called today to make my payments, talked to Miley. She knows who I am, has the information available to process the payments on two accounts. Completed the transactions and was able to answer all of my questions regarding an umbrella policy, in a complicated situation. Offered a simple inexpensive option and completed the changes in seconds. Best service ever!!! Always gives excellent service. I have been with this agency since I was 16, I’m 65 now, on my second agent, first Doug retired. A lifetime of excellent service.

Name: R**** M*****
Date: 2021-02-18 12:06:00
Rating: 5
Comment: Doug Rowley has been my agent for about a decade. His office support staff is phenomenal. As a person who has a million questions, short attention, wanting instant results, his office sets the standard in superior customer service. I value their efficient communication use of text! The prices State Farm offers for home, auto, and life insurance consistently beat out competition anytime I compare. I appreciate they take the time to be sure you have sufficient coverage without unnecessary excess.I recently had a complete loss on an insured vehicle with them. The claims process was SIMPLE. I received a check for top private party value on my vehicle almost immediately.I am a big fan of the products State Farm offers. I am partial to Doug Rowleys office for the red carpet treatment I receive every time I call. Doug Rowley (and all his office peeps) make you feel part of a family.GREAT JOB DOUG AND THE FUNKY BUNCH 🤓

Name: L*** G*******
Date: 2021-02-11 23:42:54
Rating: 5
Comment: I switched to State Farm with Doug and his team (Maille, now) for the past few years for business insurance and they have always been responsive, courteous and helpful. They call back and clearly answer my questions. Rates are very competitive and the service is superb.

Name: B******* K******
Date: 2021-01-15 05:10:13
Rating: 5
Comment: Doug Rowley has been our agent for homeowners & all of our autos for almost 9 years. I would recommend him to any family and friends for any insurance needs. Truly the best!

Name: D*** M****
Date: 2021-01-13 17:23:33
Rating: 5
Comment: These guys were very quick to get me insurance and saved me thousands of dollars!

Name: d**** f*****
Date: 2021-01-02 06:56:11
Rating: 5
Comment: Best insurance company in Sacramento especially Doug Rowley Ive been with him 35 years theyve always treated me great date its confirmed David

Name: B** T****
Date: 2020-11-12 22:44:05
Rating: 5
Comment: Doug and his staff are absolutely awesome. I have everything with Doug from business liability, commercial auto and workers comp to home owners, personal auto and even a personal liability policy, just because it was too affordable to pass up. I get certificates extremely fast when I forward a clients request for one. Doug has helped me to make adjustments to coverage as needed some of which needed to occur in hours not days. He has always been very affordable through many ups and downs in my industry including being shut down due to Covid 19. He always looks out for my bottom line before his own and that is rare to find in an insurance agent.

Name: D***** D*****
Date: 2020-10-16 18:34:42
Rating: 5
Comment: Hi, to all reading this review. I have been involved in a nightmare with a few loans and loan agencies. They ask for tons of paperwork and of course they need insurance documents. When I had to turn to my Doug Rowley State Farm team, they helped so much and where so quick to respond, that it just helped calm me. I am so pleased to have them supporting my insurance needs, taking away at least one headache in this loan process. BTW, they support 100% of all my insurance needs, cars, investment properties and home - very competitive rates.Sincerely, a happy customers.

Name: D******* K**
Date: 2020-09-24 18:05:14
Rating: 1
Comment: Me and my husband have been with state farm since we lived in Atlanta and we move to California and now are having problems and offered other things to make our insurance go down we pay $470 for rent,, 2 cars and life insurance but we took it off in Aug and still want us to pay that came exact amount were in a pandemic and barely drive anywhere but asked to speak to Doug and hes avoiding us!! Poor customer service and lying people!

Name: C***** S*******
Date: 2020-08-21 23:25:25
Rating: 5
Comment: Doug Rowley was very pleasant and easy to work with and responsive to our requests and needs.

Name: R***** P** M******
Date: 2020-08-10 19:42:42
Rating: 5
Comment: Doug is an awesome person. The staff is super friendly and responds immediately to our requests. Glad to have him as our agent.

Name: z** p*****
Date: 2020-05-28 23:34:01
Rating: 5
Comment: Efficient, friendly, and thorough! Thank you Doug!

Name: J* A** M*******
Date: 2020-05-28 20:34:56
Rating: 5
Comment: Doug Rowley, is very helpful in whatever we need. He answers right away, very polite and professional, we find we can count of him no matter what. I recommend this company for anyone that needs insurance, they will assist you and explain to you all that is needed, I give them a five star.

Name: T****** M*******
Date: 2020-05-19 17:54:48
Rating: 5
Comment: Doug and his team are so easy to talk to. They listen to my needs and wants. Im thankful to be working with them.

Name: D*** L****
Date: 2020-05-06 18:01:27
Rating: 5
Comment: I discovered Doug Rowley and State Farm some 10 or 15 years ago. When I approached him he put together a coverage presentation that was professional and eye-opening in savings and Ive followed him ever since. Hes the best! Dave Lyman

Name: K**** G*****
Date: 2020-04-17 00:34:53
Rating: 5
Comment: I would highly recommend State Farm… Sonja Friend was especially kind and very helpful. I’m glad I switched, to my good neighbor, LOL

Name: B*** J******
Date: 2020-04-06 19:51:49
Rating: 5
Comment: We are very thankful as Doug, Sonja and all office staff are great to work with. They are professional, friendly and take care of all questions, concerns and issues in a highly prompt and efficient manner!

Name: R*** A** C*******
Date: 2020-04-02 23:56:45
Rating: 5
Comment: Great Service, Quick response to our Insurance needs

Name: S*** R***
Date: 2020-03-31 20:10:43
Rating: 5
Comment: I love working with them they always go above and beyond for me especially when it comes to hardships or late payments

Name: M***** B*****
Date: 2020-03-26 21:51:50
Rating: 5
Comment: Always awesome service from Doug and his staff. I refer all my clients to his office.

Name: A**** T****
Date: 2020-03-24 22:34:26
Rating: 5
Comment: Friendly, helpful, responsive. Thank you!

Name: J*** J* P****
Date: 2020-03-10 22:03:40
Rating: 5
Comment: Sonja and the gang are amazing. They are extremely helpful and nice.

Name: C**** A*****
Date: 2020-01-29 17:39:04
Rating: 5
Comment: Excellent service. I can reach Doug anytime

Name: D*** B*********
Date: 2020-01-23 18:02:17
Rating: 5
Comment: I highly recommend Doug and his team!

Name: S***** W*****
Date: 2020-01-16 22:03:43
Rating: 5
Comment: Great service for our business. Very personable

Name: D**** B******** R***
Date: 2020-01-12 03:42:28
Rating: 5
Comment: Great Agent excellent staff

Name: A P
Date: 2020-01-08 00:47:47
Rating: 1
Comment: Long story short: State Farm robbed me 2 months after I purchased insurance online and I paid in full. I have no coverage and no money I paid for it, 3 weeks after requesting cancellation.Not only State Farm offered to refund less for 4 months of the remaining half year premium than they asked to reinstate it, but the agent made me a fool for buying insurance online.

Name: M**** B***
Date: 2019-08-08 18:34:08
Rating: 5
Comment: I was referred to Doug Rowleys office by a friend and now I know why. It has been top notch service from the start. The office staff is very personal, professional and answered all my questions.

Name: b** a***
Date: 2019-01-31 00:20:08
Rating: 5
Comment: My family has been with State Farm for over 15 years and they have always provided prompt and accurate service.Recently we chose to add a flood insurance policy to our account and Sonia at the Fair Oaks Office has been providing outstanding customer service! She paid great attention to detail, verified information, called or emailed when she promised she would and was very courteous on the phone and in all her communications! Excellent Customer Service!Thank you!

Name: r***** w*****
Date: 2019-01-28 20:22:39
Rating: 5
Comment: Always excellent service!

Name: r****** r******
Date: 2019-01-25 00:00:16
Rating: 5
Comment: My parents have been going thru Doug for some time now. My Dad told me when we moved to the area that I would love the New office and Especial Dougs services. Not only is he our Familys Insurance Man he has become a friend. When My Daughter was killes in a Car accident they donated to her exspensie. He is always there to talk to and is always educating us on new services that come out. I highly recommend him and his staff. They goes above and beyond as well. Sonja is so nice very helpful dosent rush you off the phone she hears you out and then jumps right into what you need. Iam very happy with Doug Rowleys Office and staff and cant forget his wife they Rock. Thank you from Roland Ramirez and Family.

Name: K******* J*******
Date: 2019-01-04 21:20:49
Rating: 5
Comment: Let me share this with you, Doug helped me get my first “big girl” vehicle policy. Then, mom and I bought a home.... scary, but he walked through it with us and offered us other options for life insurance.... making a trust..... etc and has continued to gently suggest options without any pressure. Only care and concern. Then mom passed away.... I got a card signed by everyone at the office!! I get lovely Christmas cards too. I’ve thought about going to other insurance because of cost and trying to cut corners, but where am I going to get the feeling like someone has my back? Not anywhere, today. With Doug Rowley’s StateFarm office you are with a good company and good company.Every time I’ve called with an issue or a question it has been resolved kindly and at the end I feel like I haven’t been pressured and I have all the information that I need to make decisions. Today Sonja helped me with some quotes, she is patient and listened and giggled with me through some challenges.Thank you for reading.

Name: K**** N****
Date: 2019-01-04 16:07:29
Rating: 5
Comment: Your employee Sonja, was very professional in assisting me with answers and solutions to a situation I had with my policy. The follow through was excellent and the results very satisfying. This particular agency excels in customer service.

Name: M****** N*****
Date: 2019-01-03 21:56:38
Rating: 5
Comment: Ive worked with Doug for 10 years now. Hes responsive, helpful and has been a good partner. He insures my personal and business property. Cant say enough good things about him!

Name: C***** B*****
Date: 2017-09-18 15:36:25
Rating: 5
Comment: Excellent customer service; takes pride in what they do!

Name: D N** M********
Date: 2017-05-03 14:56:58
Rating: 5
Comment: Cut my rental property insurance in half! Excellent experience with fun, friendly knowledgeable professionals.

Name: R*** D
Date: 2014-12-10 03:16:56
Rating: 1
Comment: I have tried to get my car lien holder updated since October, They still can not seem to handle a simple transaction like this and instead changed my HOME OWNERS Lien holder with out my consent. Not a good neighbor