DuMouchelles in Detroit
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Detroit, Wayne County, Michigan, US
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Site: https://www.dumouchelles.com/
- Monday:Closed
- Tuesday:11AM–5PM
- Wednesday:11AM–5PM
- Thursday:11AM–5PM
- Friday:11AM–5PM
- Saturday:11AM–5PM
- Sunday:Closed
Reading all of the reviewed helped me to write this one. The first time I had an experience with this auction gallery was not pleasant. For many years, I had received their catalogs through the mail and I proceeded to wrap and pack items of interest for them to process. After arriving, I indeed met with the lady in charge and was told, that my items did not qualify for their auction items and that I should look in the Birmingham area for a place to sell them. I mentioned to her that these items were in their catalog and her statement to me was that was an entire household auction. The second time, years later, of all the items I brought to their site, they only wanted 2 lamps to consign. I left with all the items I brought and have not returned. In my opinion, one should consider the feeling of others and be respectful. I can indeed understand burn out of some, but when u r making $$ of others, one must not let their feeling get in the way of using common sense. As a positive statement about this company, there were a person (male) that was very helpful and considerate to me just before I left the establishment. What makes this business interesting is, they carry many different items of interest. Yes! it is indeed exciting to some to see such a variety of art that can be intermingled with ones decor and to me, it is indeed great for that. But if you are a layman in this antiques world, you may find yourself feeling that you are being short changed in the educational process of someone informing you of what u should or should obtain before coming there. I gave them a 1 star for communication and a 5 star for sales.
Ive purchased everywhere from Sothebys to Venduehuis der Notarissen, and I can say that this is a top quality auction house with equally friendly staff. Very customer-service oriented. Easy to communicate with. Great items. I only wish they were closer! Highly, highly recommended. Thank you, Dumouchelles!
So let’s start with me and my wife calling there to inquire about having a piece of furniture appraised. We were sent to a voicemail for the person responsible for appraisals and we left our contact information. No one ever calledUs back So I made a second attempt approximately a week later and did get a hold of the gentleman can’t remember his name and he informed me I needed to send pictures and information to their web to their email address attention Joan which I did that same day.And did not receive any type a response back for two weeks I then sent a second email just merely requesting confirmation that this Joanne person whoever was it’s reading the emails could at least respond to me and say were not interested or we don’t do this or some sort of acknowledgment and yet I still haven’t received anything as of this day July 8, 2019I’m a business owner and I’m in a business that is extremely volatile sometimes super super busy and super super slow so I understand business and I understand how you can get caught up in things but the very minimum we do is make sure customers are contacted and even though this is just an antique dining table that they can alluded to on the phone that people aren’t into anymore again I would assume at the very least you would contact somebody and let them know you’re not interested Appraising your furnitureJohn Forrester
Clown circus?Inquired about shipping for an item they were selling. Finally got a response and they do not ship at all. You have to arrange for a third party to come get it, pack it up and ship it. They went on my blacklist after that. Before i had gotten that response I had requested access to their auctions. I received a response that they didnt allow inexperienced bidders to bid on their auctions. LoL . These people dont want to work but want to make all the monies. If they are selling these items on consignment I feel sorry for their customers..
How fun is this? A real auction house with items no longer needed by the rich and fabulous people who used to own them. Artwork, furniture, jewelry, wild animal taxidermy, statues and more. Extremely nice people inside who will buzz you in and answer all your questions. Even if you never buy a thing it is fun to browse.
Please be aware of the disregard of vetting of the shipping staff they use in house. I purchased an item feb 16 / 2019 fully paid for with total disregard to release the item for shipping . My concern is not the cost of the item but the total disregard to personal service and professionalism of this auction house in the Detroit vicinity. The stress of the auction is enough but the complacency and total disregard for personal service is to much. My formal complaint has been forwarded to live Auctioneers , the Detroit better bureau , Yelp and the federal protection agency of auction houses . Please again be aware of auction houses that are to above having in house shipping
I drove from Grand Rapids to Detroit specifically to submit two Winston Churchill paintings for DuMouchelles review. Since the virus crisis had closed most businesses, I feared the Gallery would be closed. Instead Joseph Walker greeted me, then spent 90 minutes discussing Churchills Art and these paintings; one a Bulldog self portrait, the other Pyramids at Giza. His insight and awareness of Churchills life and times was stunning and much appreciated!Joe is remarkably credible, took the time to disassemble the framing, looked closely at the WSC mark, and ultimately suggested I take the paintings to England to maximize their potential value and achieve closure on their authenticity. Ill long remember his courtesy and highly recommend DuMouchelle Gallery.
James Flannery is the best. They had like 10 lots of items I am interested in bidding and I asked for additional photos of these lots to see the age and color under normal lighting. James responded to my message/calls promptly and took pictures from all angles. Very patient and great customer service!
I would not recommend. My first phone call, the person who answered the phone was extremely rude. My second encounter was with an appraiser via email, I am looking for an in home appraisal, she totally blew me off. I guess Im fortunate to have found how crapy they are up front. Why is it not possible to give 0 stars, as this is what they deserve!
Well advertised auctions with lots of online bidding. I Have Achieved Good Prices even on items that where appraised for less. And I got comparable prices to what I could have gotten anywhere else....Good place for locals to sell collections without going to East Coast or Chicago... Staff is Helpful. Recommended.
This auction house charges you a “Buyer’s Premium”, as if it is somehow a great privilege that you are allowed to buy from them. Just think about it. Would you go into any other business and pay this. Go into any major or minor retailer. Pick say $1000.00 in merchandise. You get your sales slip and they want $1250.00 plus any applicable taxes. You show them the mistake and they tell you it is a “Buyer’s Premium”. Would you pay it? Why pay it here? The hammer price is the same as the price in a retail shop. Why are you paying more?Despite a 29% buyers premium they do not offer a reasonably priced in house shipping service. For a company looking for out of area and international business, this should be a basic service.Just something to think about.
Doesnt handle absentee bids well. Recently, I left an absentee bid. I followed the auction online and was surprised to watch the item sell to Liveauctioneers for a lower price than my maximum bid. My husband called them and was told that while our bid was on a piece of paper at the table, it just got overlooked. We have purchased over twenty pieces of art and American Period furniture from 5 different auction houses over the past eight years. Only DuMouchelles has mishandled a bid. We have found that when we do preview an auction in person the staff here is not as helpful or friendly as other auction houses. Additionally, they are not very interesting/entertaining if you attend an auction in person.
What a miraculous collection of exquisite artwork. A masterpiece in itself, this fine establishment is a prime example of what a high-end auction house is to look like. A truly breathtaking experience every month! I look forward to the next viewing date with great yearning.
I have bought from DuMouchelle for decades, never had an issue, great to work with.A lot of people here seem to misunderstand the Buyer’s Premium. The SELLER pays this fee indirectly because the BUYER should lower what they are will to pay to accommodate this fee. If the fee was 25% and you feel something is worth $100 than only bid $80 plus 25% is $100.
Went to the Wednesday auction preview to look at an item I was interested in purchasing. Filled out the absentee bid form for telephone bidding. Received an emailed confirmatiom of my bid form on Thursday. Walked around Saturday afternoon with my phone in my hand waiting for the phone call that never happened. Waste of my time.
Absolutely the most unprofessional and worst service I ever had in Detroit. They dont like smiling or doing their job (like answer phones without hanging up on you) and the staff look down on you as well. They look like, why are YOU here. It seems to be just centered around the female staff. Mr. DuMouchelle is great but he needs to do some house cleaning as well because I have a feeling this is hurting his business. It was the worst experience.
DuMouchelles is a wonderful destination for a great experience to open yourself up to cultural artifacts of the Rich and maybe unfamiliar people of the greater Detroit metropolitan area and time gone by. You will be exposed to the Art, Collections, Furniture and personal effects, some of which could affordable to you at any price point. The Staff are welcoming and always helpful to give you information on any item of interest to you.
Having read some of the other reviews I guess I am lucky that I did not communicate with some dead beat old lady. But I do know the type in the art and antique world. My experiences have been very good. I live in the west and cannot preview live so I ask for condition reports which they gladly give. Thier buyer seller fees are about the same as other auction house and they arrange shipment promptly. I like DuMouchelles Auction and several of my friends have started buying things from them. Tom Tannler
I bid $1,000 on their bidding platform and then suddenly the bid is $1,200 and then it gets crossed out (retracted) seconds later and then it says $1,100. I bid again at $1,200 and hit confirm but the item was closed after I did that and my bid wasnt acknowledged. I look on liveauctioneers and sure enough my bid for $1,200 appears under the bidding history but it says sold for $1,100, the lesser price. I inquired about what happened and they tried to justify it with an explanation about how it appears that two people raised their hand at $1,200. Why would you sell it for $1,100 then? It makes zero sense. I was told to follow up with them a week from now incase the sale doesnt go through. Gee thanks, seems like you cant do much of anything; take bids correctly or let customers know what is going on.
Holy smokes thats a lot of history! This place is loaded with all kind of furniture, ancient instruments, and various brick-a-brack. And priced shockingly low. Everthing is auctioned, so the prices waver wildly, but nothing seemed on the level of ostentatious or marked way up. Great place to go find an antique table.
Worst scum bags in there business. Do yourself a favor and deal with a reputable auction house. I have dealt with dozens and dozens of auction houses and these guys don’t deserve to be in business. They give auction houses a bad name. You heard it here first. You will regret dealing with them as I recently did.
Auction attendance is very poor, so their answer is to charge higher buyer premiums than any other auction house, value sellers items as low as possible to drum up bids (at sellers loss), then hold the sellers money longer than any other auction house (supposedly 9 weeks...but they never pay on time, you have to call and they tell you its being processed this week. Then you get it a week or two later. So expect 10+ weeks. My guess is that theyre rolling all this dough through a money market fund and collecting interest for 3 months. And did I mention that the majority of quality pieces dont even sell? Better off selling at the flea market!!!
Your privilege is showing. First experience I had with DuMouchelle’s was a private auction sponsored by an organization. The auctioneer proceeded to calling most of the women in attendance “gal”. Needless to say DuMouchelle was not invited back the following year. Just spoke with someone today, because there are few options for authentication of sports memorabilia and contemporary music memorabilia in Michigan. The first person I spoke with proceeded to pronounce my name incorrectly after I corrected her multiple times. The person who called me back asked “What type of services do you people...... I mean you, need.” I proceeded to clinch my teeth through this cringe worthy conversation. I’d rather attend an estate sale than give “you people”, any of my money.
Worthless, WORTHLESS, W O R T H L E S S!!! For more than a month I have called, emailed photographs, called again spoke to one of the principles every time for NOTHING!!! I have well over $150,000.00 of historical collectibles to sell and cannot get a straight answer on ANYTHING. Looking at the other posts here I can see that quite a few people have the same or similar issues. I dont care if they have been been in business since 1927 or since last week, they are HORRIBLE! What a shame.
I would like to express my great disappointment in how the auction and sale of this piece of jewelry was made.When bringing in the ring originally, on May 10th, I was told that its auction date was June 8th, when in reality it was June 29th.I was also told, payment could take up to 9 weeks, due to the fact, that some purchasers, maybe from other countries, and transactions take longer.I was told to call a day or two after the auction and they would let me know, whether the ring sold, and the details.On June 10th, I was told, that no, I was misinformed, that June 8th was a deadline date, and the auction was actually June 29th, (even though the paperwork I was given, also stated June 8th. So again, I waited, and on June 30th called to inquire.I was told by the woman who answered that they were short staffed, and she was working on invoices, and didnt have time to call the New York office to even inquire on whether it sold or not, and to call back Tuesday. (5 days later)When hanging up, I was highly frustrated, and opened the folder I received upon giving your company the ring. This is when I discovered it did in fact say June 8th as the predicted sale date. I also noted that it made it sound as though ALL payments take 9 weeks after the sale.I called the New York office, and left a message for who I thought was Joseph Adducci. I received a call back telling me that that the ring had in fact sold June 8th, and a check was sent, that I must not have received, and if I wanted, they would mail me a debit card from the New York office, or check from Birmingham. I asked the gentleman what the ring sold for, and he told me he would have to get back to me on that.Awhile later, I received a phone call from a different man, who said no, it was in the June 29th Auction, and had sold, and it could be UP TO 9 weeks before I see payment.Now I get an email saying they dont begin payment for 9 weeks.Quite frankly, Im at my wits end, and sadly, could never their company as a repeatable one to do business with.Shortly after sending them a similar email, I got a phone call from Joey Adducci, at first saying that they moved the date my ring was auctioned, because everyone wanted their items in the June 8th auction with Trumps ex wifes ring. He said, This is the auction world. I reminded him I live here, in the real world, and its bad business. Eventually he said he would find out whether they could go ahead, and send payment, that he was speaking to them at at the end of the week, of course I didnt hear back, so I rang him and he said I should receive it by the end of this week...7/22/16, still no check.
Total reviews rating 4
129 Reviews for DuMouchelles 2023:
Review №1
2022-04-15I have never had a bad experience buying or selling from Dumoshell‘s auction House. Staff is phenomenal and I don’t have the names of all the people who have been helpful but from unloading my vehicle to getting a quick parking spot that’s safe to just being handled over the phone and in person. This place is a Jim in the heart of our wonderful city. In particular Anne-Marie sent my young children their auction listing so that they could have a tangible item while they watched our auction progress. She offered to do this because I’m trying to teach them a little bit of business in the auction in art world in her effort is going to make my kids feel extra special. Great company honest people a wonderful store to visit.
Review №2
2022-04-27In seeking evaluation of two early Dutch paintings I had recently acquired, I was very cordially welcomed by the DuMouchelles staff on a recent Saturday open appraisal. The research team of Joe Walker and James Flannery tackled my pieces with great enthusiasm, expertise, and good humor. Joes running commentary was particularly instructive. I learned a great deal from observing the appraisal process and was gratified to hear that my pieces were likely of the age I had assumed them to be. All in all a very positive and enjoyable experience.
Review №3
2022-03-29Your live auction platform is awful. I registered for your live auction that took place on March 25 to bid on Lot 1044 by Donald De Lue. I repeatedly placed a bid on this item and it did not register or go through even after I pressed the button to confirm the bid. The item went for $10,000 while I repeatedly placed a bid of $11,000 and was willing to go much higher.I am very disappointed wih your platform.
Review №4
2022-01-04I went to this place with some art work from my mothers Estate, going in I was really intimidated. But once I met Joe, everything was amazing, he set my mind at ease. He was professional and caring, and was willing to help as well as guide me with the art that I had. I would definitely recommend this place.
Review №5
2022-04-08I absolutely enjoyed working with this company. Excellent people they know their business! And I plan to do business with them in the future
Review №6
2021-03-27I gave this 1 star because I cant give 0. I just returned home from the free walk-in appraisal at DuMouchelle. Now, I went knowing that the things I had were not of great historic or financial worth, but they are family heirlooms. I did not expect to be treated like I was asking them to appraise a childs macaroni statue. The older woman in a black dress at the front desk took me to the back of the store when I told her why I was there, and asked me to unpack my items. She actually picked up 2 of them to examine them (I had about 14 things), them put them down, waved her hand and said there is nothing of value here and walked back to the front desk. I have NEVER been treated so dismissively, condescendingly, shabbily in my life!! I will never take anything there to have it appraised, or consigned, nor will I ever bid on anything they are auctioning. I will say that the people that I spoke to on the phone when I called were most pleasant.
Review №7
2021-03-24If I could give this place zero stars I would. I dont even know how theyre still in business and I have no idea how they have so many positive reviews. My mother was in this afternoon to inquire about auctioning some jewelry and the lady flat out wouldnt even look at it. We had all of the appraisal information (the appraiser was actually who referred us to this place) and she looked at the paperwork and then at us and then back at the paperwork and rudely said I dont want this! When we asked why and if there was another place she could recommend who may be interested she just kept saying no and that she didnt want it. We have never auctioned anything before so was just hoping to learn how the process worked but she didnt even want to talk to us, she barely wanted to greet us. She basically kept looking at my mother as if she had stolen her own jewelry, at least thats how she felt. It was an awful experience and I wouldnt recommend this place to anyone. Im also going to follow up with the appraiser to suggest that she stop sending her clients to this place.
Review №8
2021-01-04Do NOT support this business. They are completely rude, unprofessional and do not care about their customers in the slightest. My boyfriend was extremely excited to come check this place out and we were finally able to go on Saturday only to be greeted with pure rudeness. We walked inside and there is a gate after the front door, my boyfriend was trying to pull it (as the sign says on the gate to pull), and the man behind the counter goes: “pull the gate. DON’T YOU KNOW HOW TO PULL???” It only got worse from that moment on. After entering, the same man behind the desk rudely told us about the exhibit they were featuring, confusing us as to what was really going on. About 5 or so minutes after browsing the first floor, my boyfriend asked a man if he worked there & the man replied yes, while starting to speed walk away from us in the middle of the conversation, my boyfriend then asked if the second floor was open & the worker said “Nope.” and then the worker flat out walked away! I actually cannot believe that these people think it’s okay to treat customers this way. I didn’t even want to leave a review but I’ve been thinking about it since Saturday and it is extremely upsetting to me. I will never spend a penny at this place.
Review №9
2020-12-29Outstanding and professional, helpful employees. This place is very cool. I especially like the freshly painted look in the break room and Im told the restrooms and back wall of the showroom will be done again soon. Beautiful!
Review №10
2020-06-08Our experience is as sellers and we appreciate and learn from DuMouchelle. Not all of their appraisers are equally knowledgeable but they consult with each other. If the item is not likely to sell or not what their buyers come looking for, they will tell you. You’d pay $25 for an item that gets no bids (your item gets high-res photos and entry in a glossy catalog regardless) so you don’t want to pay this for something that probably won’t sell. You can send up to 10 photos through their website and save yourself the trouble of bringing in anything they don’t take. Over the years we have also gone to Schmidt’s Auction house in Ypsilanti, but they won’t take anything that does not already have an auction history and DuMouchelle may take a chance on something quirky or original. Auction selling is a form of informed gambling really. We enjoy the process and DuMo is a reputable firm.